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SELFSIFT INTERACTIVE HELP WALL HUNT LIBRARY | NCSU


CONTENTS INTRO SECTION 1: PROBLEM ISSUE PERSONAS SCENARIOS TASK FLOW SECTION 2: SOLUTION IN-CONTEXT INTERACTION GESTURES APPLICATION SECTION 3: PROCESS ELEMENTS IDEATIONS


INTRODUCTION Resting on NC State University’s Centennial Campus, the newly erected James B. Hunt Jr. Library has established a fresh definition of how a hyper-modernized library can function. Equipped with integrated technologies and an attentive staff, the facility offers a wide array of resources that contribute to individual and collaborative career development. In attempt to progress into advanced processes of study, Hunt Library offers a help desk alcove, labeled as the Ask Us Center, that functions as a transitional element to aid users in the aforementioned adjustment. The helpful staff provides multiple services, including technology lending, book finding, as well as behaving as an entity of ever-accessible, general reference.


SECTION 1: PROBLEM What is attractive to affiliates of and visitors to the library, especially prospective students, is the vast assortment of resource affordances provided, although, an issue that must be undertaken is the lack of wayfinding services. The extent to which wayfinding help is given includes a small, printed map and any brief verbal direction from staff members. To address the issue of wayfinding services, speculative tasks like locating 3D printers and exploring the various technologies within Hunt were hypothesized and diagrammed, establishing the logical basis of our approach.


PERSONA A

PERSONA B

Hunter Powers

Matt Donoghue

60 years old

17 years old

Married, 3 adult children and 2 grandchildren

High School senior

Tenured, joined NCSU from Purdue 25 years ago

Lives in Richmond, VA with his father

PhD, Organic Chemistry, University of Pennsylvania

Interested in attending NCSU

“A library is a library, not a marketplace!”

“Hunt Library will be a great place for studying near others and getting help for my research papers.”

THOUGHTS ON HUNT    As a trained chemist, I learned early on the importance of libraries. I love to do library research – I always have – I am just as comfortable searching the databases as I was using print indexes decades ago. I still remember how to use Chemical Abstracts in print! I like to tease the young librarians about that; they don’t know what they’re missing! Speaking of librarians, we have some great ones here and I enjoy working with them. I am always referring my students to them. Like everyone else, I guess I use e­-journals the most, but I usually have a dozen or so books checked out at any given time too.    I use ILL once in awhile, too; it gives me an excuse to go to the library and “breathe in the atmosphere!” I am sure I will do the same in Hunt Library, although I must admit I’m worried about losing the browsing experience. I’m trying to keep an open mind, though! Libraries mean a lot to me; they are such an important place of learning, and while I don’t love some of the noisier aspects of the library these days, I am happy that the library is still a vibrant place on campus.

   Since I’m over on Main Campus a lot, I really like to go to DH Hill Library. I first saw the library on a campus tour before I applied to NCSU. I thought it was so cool! My favorite place is the big area on the first floor with all the computers and green and purple furniture. Sometimes it’s kind of crowded but I can usually get a computer and I like that there are so many people around. There’s more of a chance I can meet someone.    Since I’m new to campus, I like to see what all’s going on. I’ve asked the staff in the library for help with a couple of things – like figuring out how to print and also how to get to my biology class room. I’ve also been able to ask students studying there for help if I don’t feel like I’m bothering them – more help about printing and questions about Moodle.


SCENARIO A   Due to the growing use of 3D printing in professional and personal engineering settings, the Polymer Science department at NC State requested that Professor Powers cover some aspects of 3D printing technology in the course material.   Professor Powers has not yet made his way to the Hunt Library; however, he is aware of the 3D printers in place and is eager to explore and investigate these devices to become more versed in the subject area and to see the particular 3D printers in action. He is also excited to about understanding the devices for potential personal use. As an older professor, Mr. Powers has been slow to adapt to new technologies, but is willing to learn if it peaks his interests.   Professor Powers is very busy and has allotted an hour or so in his morning schedule to visit the library and specifically the printers. The previous night, professor powers tried to locate the 3D printers through the Hunt Library’s website, but the poorly rendered maps and website interface confused the issue and failed to specify 3D printer locations. The library website did describe the 3D printers to be on the fourth floor and more specifically the Makerspace, but due to the complexity of the architectural space he was unsure as to what that actually meant. However, he did note the location of the help desk and made his way up the stairs to the main floor where the help desk is situated.   He asks a help desk attendant about the various 3D printers in the library and if he had any information about them. The attendant verbally describes how to navigate his way to the printers, but as this is his first time visiting the library Professor powers struggles to keep up with the description. He asks the attendant if there is a map he could use and the attendant provides Professor Powers with a print out of the same map on the library’s website. The attendant annotates clearer directions on the map with pen in hopes of easing the navigation process. Professor Powers thanks the attendant and heads off to the fourth floor.   Distracted by the amazing space and furniture, Professor Powers slowly looses track of his position in the library in relation to the attendants hand-drawn directions. He reorganizes his thoughts and attempts to follow the path specified on the map. It takes a little longer than he hoped, but professor powers finally made his way to the Makerspace where the 3D printers are located. Unfortunately, due to the struggle to find the 3D printers Professor Powers has little time to study and make proper observations about the devices. His next opening isn’t for a few days and hopes that he will have more luck on his next visit.

SCENARIO B   Matt Donoghue is a senior in high school from Richmond, VA who drove down with his father to visit NC State as a prospective student. Dennis Wilson, his friend from high school, is currently a sophomore in Graphic Design at NC State; he mentioned to Matt that one of his school projects is being displayed on the microtile wall-surface. Upon arriving at Hunt, Matt and his father locate the Ask Us Center, and ask the staff where the wall-surface is located. They learn that there are, in fact, two wall-displays. One is on the second floor, the other is on the fourth.   Matt first locates the Immersion Theater, which is on the same floor as the Ask Us Center. He waits 5-10 minutes, but realizes the content has looped through its content cycle twice. He figures that his friend’s project is either on the other wall surface, or it has already been removed from its corresponding display. Matt proceeds to ascend the stairs to the third floor. He then notices another microtile screen, one that he wasn’t told about, in a room called the GameLab. There is a screensaver running and photographic images are cycling through, but Matt thinks that this is another wall-surface, neglectfully unmentioned, displaying students’ content. None of the content matches his friend Dennis’s description of his project, so Matt is becoming disgruntled after spending another 8 minutes or so staring at another screen.   He approaches more yellow stairs and proceeds up to the fourth floor. To the right is the third and final wall-surface that contains the display of his friend’s school project. Matt wishes that his time was used more efficiently, since he is on a scheduled visit to a university. Asking the staff member at the Ask Us Center promised a satisfied outcome, although Matt could have spent around 15 or so minutes less to efficiently locate and observe Dennis’s work.   As Matt and his father descend the large yellow staircase to the first floor, they actually run into Dennis entering the building. After they catch up for a few minutes, Matt shares his previous experience with Dennis, describing how tough it was to ultimately find the correct microtile wall. Dennis agrees and points them to a stack of the only type of map Hunt provides, resting on a stand at the bottom of the stairs. They discuss how difficult it is to interpret the map, which provides only one floor-by-floor perspective of Hunt, and how another established wayfinding service can benefit users, especially first-timers.


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5..

FORMULATION OF PROBLEM

APPREHENSION OF INFORMATION OR TOOL NECESSARY FOR COMPLETION OF TASK

IDENTIFICATION OF CORRESPONDING ENVIRONMENT

IDENTIFICATION OF TOOLS SPECIFIC TO THE PARTICULAR ENVIRONMENT

UTILIZATION OF TOOLS TO ACCOMPLISH TASK/PROBLEM

Carrie wants to find her friend’s work on the wall-surface

receives basic verbal directions and a reference to the Help Wall

extracts map and locates wall surfaces with ease; moves from one to another with no difficulty

familiarization with user-specified help system

approaches and engages Ask Us center

verbal, textual, imagery

familiarizes with interface and downloads mobile application using directions displayed on wall or given from Ask Us employee

locates wall surface displaying friend’s work

potential for future use to find other spaces, available spaces, available technologies

attempts to navigate self (physical and mental) to specified environment (wall-surface) archived info vs. memorized info

walks to location, utilizing stairs or elevator due to particular preferences

initiation of experimentation or methodology in regards to tool’s capabilities of task completion

friend, website, Ask Us

systems through which procedural steps are completed


DOWNLOAD THE HUNT LIBRARY HELP WALL APP @ LIB.NCSU.EDU

1:47:28

DOWNLOAD THE HUNT LIBRARY HELP WALL APP @ LIB.NCSU.EDU

TUESDAY MAY 74 F 12% CHANCE


SECTION 2: SOLUTION In order to provide library goers with an efficient wayfinding service, we have hypothesized and visually constructed a prototype in the form of two components: an interactive, immersive wall surface and a complimentary smart phone application. The following visualizations convey the user’s experience as they navigate through the interactive system.


9:18:34

DOWNLOAD THE HUNT LIBRARY HELP WALL APP @ LIB.NCSU.EDU DOWNLOAD THE HUNT LIBRARY HELA DOWNLOAD THE HUNT LIBRARY HELP WALL

CHANCE

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mid - afternoon

morning

DOWNLOAD THE HUNT LIBRARY HELP WALL APP @ LIB.NCSU.EDU

6:42:57

evening

1:47:28

TUESDAY MAY 63 F 20%

DOWNLOAD THE HUNT LIBRARY HELP WALL APPHELP @ LIB.NCSU.EDU DOWNLOAD THE HUNT LIBRARY WALL APP @ LIB.NCSU.EDU

TUESDAY MAY 62 F 05% CHANCE

night

DOWNLOAD THE HUNT LIBRARY HELP WALL A DOWNLOAD THE HUNT LIBRARY HELP WALL APP @ LIB.NCSU.EDU

11:08:16

TUESDAY MAY 57 F 08% CHANCE


APP @ LIB.NCSU.EDU

APP @ LIB.NCSU.EDU

INTERACTIVE ANIMATION SEQUENCES

DOWNLOAD THE HUNT LIBRARY HELP WALL APP THE @ LIB.NCSU.EDU DOWNLOAD THE LIBRARY HELP WALL APP @ LIB.NCSU.EDU DOWNLOAD HUNT LIBRARY HELP WALL APP @HUNT LIB.NCSU.EDU DOWNLOAD THE HUNT LIBRARY HELP WALL APP @ LIB.NCSU.EDU

1:47:28

1:47:28

TUESDAY MAY 74 F 12% CHANCE

TUESDAY MAY 74 F 12% CHANCE

DOWNLOAD THE HUNT LIBRARY HELP WALL APP THE @ LIB.NCSU.EDU DOWNLOAD THE LIBRARY HELP WALL APP @ LIB.NCSU.EDU DOWNLOAD HUNT LIBRARY HELP WALL APP @HUNT LIB.NCSU.EDU DOWNLOAD THE HUNT LIBRARY HELP WALL APP @ LIB.NCSU.EDU

1:47:28

1:47:28

TUESDAY MAY 74 F 12% CHANCE

3D Printers

information

information

DOWNLOAD THE HUNT LIBRARY HELP

DOWNLOAD THE HUNT LIBRARY HEL

TUESDAY MAY 74 F 12% CHANCE


HUNTER POWERS

1:47:28 SEARCH?

1:47:28

3D Printers


3D Printers

3D Printers

information

information

information

information

3D Printers

3D Printers

3

4 2

3

4 2

INTERACTIVIT Y Various gestural motions allow users to navigate their way through their individualized search results. Side-swiping between icons, expanding iconographic content and adjusting scale on wayfinding maps are some of the examples provided.


Microtile Wall Surface

SelfSift


3D Printers

3D Printers

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4

3

4

2

2


MATT DONOGHUE

Microtile Wall Surface

Microtile Wall Surface

SelfSift

Microtile Wall Surface

3

4 2


AUGMENTED FEED

via

MOBILE

Upon selecting your desired location the user will be presented with the option to view relevant content to their relative location. As seen to the right, Matt Donoghue selects the interactive wall surface he is searching for and is able to open up a new screen displaying a live information feed of the wall’s content.

Microtile Wall Surface

3

4

INTERACTIVE WALLS All Microtile Surfaces Location Content Subject/Artist

Duration

NC History

3:30

Dennis Wilson

2

Caleb Cooper Contest Photos Why Hunt?

3:30


SECTION 3: PROCESS Digital iteration preceded prototyping as a means of developing a library of visualized and structured content. Focus on color, size, animation, and navigation formulated our iterative process throughout. Context renders and various gestural studies were conducted in order to form a refined product. The assortment of existing affordances throughout Hunt Library allowed for the creation of a product, highlighting user-experience, that is indicative of a forward-thinking and integrated environment.



SELFSIFT – Process Book