CollisionRepairer News, views & information for the Collision Industry Professional ACKNOWLEDGED BY THE INDUSTRY AS THE LEADING MAGAZINE
PPG keeps the 2021 Colour Matching Competition in the spotlight Innov8ive Customs: reinventing itself on the back of new industry talent Innovation and developments in coatings technology from AkzoNobel
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with Joe McFadries
Innovation A commitment to creating a better future It’s generally well understood that if you’re not changing, growing, developing or evolving, then you are going backwards. Standing still is not an option or “the world will pass you by”. Why? Well, the short answer is that if you’re not doing these things, your competitors almost certainly will be. Innovation is the key! Again, there are many definitions, but one that I particularly like is: “Innovation is an idea that has been transformed into practical reality. For a business, this is a product, a process, or a business concept, or even combinations that have been activated in the marketplace and produce new returns and growth for the organisation.” Clearly, not every small business is in a position to roll out new products, services and even business models, but taking an innovative approach to marketing, if implemented successfully, will keep you one step ahead. Now, this time last year, our Europe correspondent, Barry Edney commenced a series of marketing articles that highlighted ways body shop owners can differentiate themselves in the marketplace, and in a similar vein, our US correspondent, John Yoswick, regularly reports on how this is happening all across America. Remember, the future has yet to be written; it’s in your hands, so make the most of the opportunities before you. Turning to this issue, we bring you several great examples of innovation in the automotive industry and how it impacts the collision repair sector. On page 20 we hear from AkzoNobel, who remind us that it’s all too easy to lose sight of the innovation and development that has gone into, and continues to go into, coatings technology, making various contributions to our industry. We meet George Taouil founder of Innov8ive Customs on page 28 who is investing in his future, taking – as the business name suggests – an innovative approach to making his customers’ dreams come true, and even taking an innovative approach in his hiring policy. Our regular OEM Snapshot on page 26 highlights how various OEMs are investing in innovation that is being THE
recognised on the global stage, and on the eve of the SEMA Show, Aaron Schulenburg tell us all about the SCRS Repairer Driven Education program on page 34, highlighting the latest collision industry innovation. This will be available in this region on their virtual platform. On page 36 Hella Gutmann discusses the growing prevalence of short/medium range radar and how it fulfills multiple roles, including contributing to other driver assist functions. And in a great display of perseverance, on page 18 PPG keeps the 2021 Colour Matching Competition in the spotlight across Australia and New Zealand with a series of state-based events that will culminate in a national virtual ceremony. We also have Part 2 of the development of GM’s “TribUTE” to the iconic Holden VE series 2 SS-V ute on page 16 and meet the winner, Chevvy Cooper. And there’s a great Tech Tip from Saint Gobain on page 40, highlighting the benefits of using the correct abrasives in your body shop. Finally, on page 42 Owen Webb liaises with those on the ground in Alice Springs to bring us Red CentreNATS 07, while on page 38 we revisit three Future Leaders of the Industry from earlier this year. Of course, we also have all the latest local, global and product news to keep you up to date with what’s happening in our great industry.
Stay safe and well, and as always, happy to chat.
The National Collision Repairer magazine – Making a difference in our industry
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The National Collision Repairer – 1
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CollisionRepairer Latest News
All the latest news from around the country as the industry plans the roadmap out of lockdown.
Coatings Technology 20
Talking Shop 41
Stateside John shares insights from a US panel on how best to plug the industry’s “leaky pipeline”.
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PUBLISHED BY: JMF Solutions Pty Ltd PO Box 1258, Kyneton Victoria 3444 0458 588 333
Owen Webb liaises with those on the ground in Alice Springs to bring us RCN7.
Aaron Schulenburg tells us how we can access the SCRS’ Repairer Driven Education program.
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We revisit three nominees from earlier this year as we await their induction, post-lockdown.
Great new products specifically designed to enhance your business.
SUB EDITOR: Joanna Dolan
Hella Gutmann discusses short/medium range radar and how it contributes to other driver assist functions.
We “visit” Innov8ive Customs and find a business on the rise, taking a leap of faith with a mature age apprentice.
OEM Global Snapshot 26 Another selected look at some of the various activities happening in the world of the OEM.
AkzoNobel hits the mark with this overview of the latest innovation and developments in coatings technology.
Automechanika Frankfurt Motorclassica The SEMA Show.
PPG keeps the 2021 Colour Matching Competition in the spotlight across Australia and New Zealand.
Saint Gobain explains the dust extraction advantages of Norton MeshPower.
Updated Events and Training Contacts
GM’s Holden TribUTE
Part 2 of the series where we see the final car and meet the winner Chevvy Cooper.
Keeping you up to date with the latest news and information from around the world.
AUTOMOTIVE R E F I N I S H E R
Collision Repair A s s o c i a t i o n the benchmark for quality
DISCLAIMER The National Collision Repairer is published by JMF Solutions Pty Ltd, PO Box 1258, Kyneton Victoria 3444. This publication is copyright. Apart from any fair dealing for the purpose of private study, research, criticism and review under the Copyright Act (1968), no part may be reproduced by any process without written permission. Enquiries should be addressed to the publisher. The publisher believes all the information in this publication to be correct at the time of printing, however is not in a position to make a guarantee to this effect and accepts no liability in event of any information proving inaccurate. Prices, addresses and phone numbers were, after investigations and to the best of our knowledge and belief, up to date at the time of printing. It is also not feasible for the publisher to ensure that advertisements which appear in the publication comply with the Competition and Consumer Act (2010). The responsibility must therefore be on the individual, company or advertising agency submitting the advertisement for publication. Whilst every endeavour has been made to ensure complete accuracy, the publisher cannot be held responsible for any errors or omissions. Copyright © JMF Solutions Pty Ltd ACN 117 914 235
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Does AMA have a crisis of confidence? Once again the AMA Group annual report is out and we in the industry have an opportunity to look behind the veil and find out a bit more about the biggest single player in our industry. As is usually the case with public companies, AMA’s annual report includes a review of the business performance, explanation(s) of unusual activities – and there have been plenty of those in recent times with AMA – and, of course, guidance on where the business is headed. This year is no exception. Firstly, to the results. On the back of an 11.3% revenue increase, predominately due to the benefit of a full twelve month’s trading of acquisitions such as Capital S.M.A.R.T and ACM Parts, the group posted an EBITDAI of $54.4m, up from $32.4m in 2020. However – and it’s a significant however – the impact of depreciation and amortisation, impairment and finance expenses, take the result to a loss of $104 million! Once again, and prudently, there was no full year dividend.
Taking a closer look at the vehicle panel repair business we find: • Performance is largely due to the above-mentioned annualised impact and the addition of 10 sites acquired in the prior year. • Heavy motor contributing 13% of the total normalised EBITDAI, up from 10% in 2020. • Capital S.M.A.R.T’s paint and consumables integration is complete and the $17 million of annual synergies on track to be realised on a normal volume basis. • Vehicle panel repairs received an additional circa. $28 million in government wage subsidies. One thing that did catch my eye was the impairment charge of $90 million against the Capital S.M.A.R.T acquisition, which is in addition to the $47 million impairment charge in 2020. This is a combined write-down of 36% based on the price the group paid for its 90% equity share in October 2019! At the time, AMA Group had valued Capital S.M.A.R.T at 20 times 2019 actual EBITDA and I proffered my opinion, as did many others, that the business was over-
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valued. Notwithstanding the impact of the pandemic, this is an extraordinary realisation. Of course, the Capital S.M.A.R.T acquisition did not take place on Bizon’s watch; however, the same cannot be said for three of the current non-executive directors, including the current chair. Looking ahead, the business once again provides a glimpse into the future, highlighting the previously announced new structure and enhanced leadership team, together with a focus on improved governance, including the relatively recent appointments of two non-executive directors. Based on the above observation, this appears to be yet another step in the right direction. AMA also highlights some potential opportunities to “unlock value” in key operational areas such as procurement, production and partnerships, and it also reiterates the ongoing efforts to make AMA Group “a great place to work”. Of course, there are also the obligatory indicators of several headwinds and tailwinds and there was no guidance on 2021–22. The presentation also made comments regarding the capital structure outlook, including that the group is currently undertaking a capital structure review in order to manage the short-term disruptions associated with COVID-19; that it may undertake capital markets initiatives in order to enhance balance sheet flexibility, diversify funding sources and extend duration; and also that their
Carl Bizon (L) with Anthony Day.
banking syndicate remains supportive and has agreed to covenant waivers through to 31 December 2021. However, less than two weeks later, and in response to media speculation regarding its capital position, AMA issued an ASX announcement looking to reassure the market and reinforcing the above statements. The announcement also pointed out that the $64 million in cash (30 June 2021) represents a low level of net debt to normalised earnings (pre-COVID-19 effects), and that the company’s liquidity position remains strong. So, if “the company’s liquidity position remains strong”, the timing of simultaneously requesting a trading halt and subsequently announcing a $150 million capital raising piqued my interest, although once again I will leave it to the financial press to do the deep dive. Interestingly, from the beginning of this year to the end of August, investors have slashed the AMA share price almost in half while the benchmark index, the ASX200, has increased by over 12%. As the custodians of shareholders’ funds, the board and Bizon have clearly yet to gain market confidence and trust – or perhaps the business model is fundamentally flawed. Time will tell. To see the AMA Group 2021 Annual Report, visit: https://amagroupltd.com/investorcentre/annual-reports/
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Roberlo brings training closer to Australia How do you keep on learning about car refinishing and industrial coatings in Australia? How do you deal with the great distances in the country, travel bans or lockdowns? Roberlo’s answer to these questions is Crom Campus! It is the free access point to all the knowledge, training and information in the areas of car refinish and industrial coatings of Roberlo and Disolac, aimed at painters, body shops and distributors in the sector. Crom Campus is a solution designed to overcome great distances, accessible on any device, which allows you to follow the training at your own pace, whether you are in Sydney or in any town in Australia. The Crom Campus content is regularly updated with new subjects and novelties and the user can find topics such as: application techniques, tips, concepts, specific processes and market trends. The content is available in three different formats: articles in the blog section, bodywork and industrial coatings seminars, and special events. Users in Australia can discover a new blog post each week on bodywork, industrial paint or colour, with case studies or tips. Bodywork and industry courses are comprehensive training programs that present subjects in very rich detail. They have been designed by professionals active in the sector and are designed so they are quick to cover.
In addition, the agenda includes Crom Campus events that are live online meetings with specialists and leading collaborators in the sector to discuss and anticipate news, trends and latest technologies. For distributors who wish to get involved, Roberlo also offers custom-made Crom Campus training tailored to the specific needs of each sector in Australia. For more information about Crom Campus, contact Le’Mix on Tel: (02) 9708 4959 or visit: www.cromcampus.com, which has been created by professionals from different disciplines in the automotive refinish and industrial coatings sector, in different formats, making it accessible in one single place and adapting it to all levels.
Counterfeit off-road parts seized - again Four-wheel drive enthusiasts are at risk of being duped by counterfeit “strut spacers” that place vehicles in danger of catastrophic failure. The strut spacers promise to improve off-road performance, illegally bearing genuine brand marks to deceive drivers into thinking they have received a part backed by their vehicle’s maker. Marketed online, a batch was recently seized by Australian Border Force. The strut spacers create an increase in frontal ground clearance. Enthusiasts are sold what appears to be a genuine product on the promise of increased off-road driving capability. A Toyota Australia spokesperson said that these parts are unknown and have not been tested and/or evaluated to Toyota’s standards, causing potential safety, quality and performance ramifications if installed on a Toyota vehicle. FCAI Chief Executive Tony Weber also expressed concern about the fitment of fake parts to vehicles. “These unknown, untested and evidently dangerous parts have no place on Australian roads. The fact they are being marketed with the logos of vehicle brands is cause for tremendous concern. I applaud Australian Border Force for taking action and removing these items.” Weber added: “Manufacturers across the industry are sending a clear message to the buyers of counterfeit parts. The criminals marketing these are out to rip you off. Fitting a counterfeit part to a vehicle will have consequences. Once they have your money, the counterfeiters do not care about
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your safety and the safety of your family.” Other dangerous parts seized, identified, or tested by Genuine is Best include counterfeit spark plugs capable of causing massive engine damage, counterfeit oil filters that do not filter oil, wheels that shatter in low-speed pothole impacts, brake components containing asbestos and in one overseas case, brake pads made of compressed grass clippings. Australian motorists who suspect they have been sold a counterfeit part should submit a report for investigation at https://genuineisbest.com.au/report-suspicious-parts/
Minutes with ...
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Novus Glass Gold Coast moves to Number 1
Chad Bryan Capricorn Society When did you join the industry: 15 Years ago What was your first job in the industry: Parts interpreter at Mach 1 Auto 1 Geraldton What do you do now: WA Area Manager at Capricorn What do you like about the industry: Able to visit our members and see their businesses grow as the industry grows. Adapting to the new technology in the next gen cars What don’t you like about the industry: No more Holden in Australia? What music do you like: I’m enjoying ’80s hits at the moment
Brian Rickard, one of the original Novus franchisees, joining in 1984, has recently finished the final touches on his Gold Coast workshop rebrand. Originally located at unit 2/26 Spencer Road, Nerang, 4122, Brian made the decision to move next door to unit 1/26 Spencer Road. As part of the rebranding and relocation he has managed to achieve far greater road visibility from the Pacific Motorway. The bold new look and “Show Us Your Crack” signage installed by Hardwick Signs is also turning heads, with passers-by stopping regularly for photo opportunities. Alongside his partner, Poppy Schuback, Brian has streamlined operations at the new location by updating his booking process and introducing a new phone system from Indigenous telecommunication provider Indigico. Brian stated the new systems have “taken the business into the 21st century, allowing greater efficiency” and customers are saying the new store looks “fresh and clean”. Ralph Marks, National Operations Manager for Novus, said: “It’s great to see the new branding and location of Novus Glass Gold Coast. Brian has done a fantastic job in transforming his business both physically and operationally. I am looking forward to working with him and his team on the continued growth and development of his business.” The new workshop still offers the same extensive range of windscreen
Your favourite artist: Ed Sheeran Your favourite food: Hungarian Your favourite drink: James Squire One Fifty Lashes Your hobbies: Cruising in my Classic Cars, camping, fishing Number 1, 26 Spencer Road, Nerang.
Who in the world would you most like to meet: Ed Sheeran
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solutions, including windscreen chip repairs, replacements and reseals, auto mirror and wiper blade replacements, headlight restoration, Perspex and laminated glass for plant and equipment. They also offer a comprehensive ADAS calibration service. Novus Gold Coast also remains an authorised supplier to many fleet companies and provider to major insurance companies. In addition to Novus Glass Gold Coast, Brian also owns a workshop at 495 Kingston Rd, Kingston, 4114 and two other mobile franchises operating throughout Redlands and Rocklea. He is supported by his team of certified glass technicians and administration staff. For more information about Novus Glass, visit: https://novusautoglass.com.au/
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Capricorn Members can access mutual protection that XQOLNHSUR͈WGULYHQ insuranceLVRZQHGE\DQGUXQIRUWKHVDPHDXWRUHSDLUHUVZKRDUHSDUWRILW
)LQGRXWKRZ\RXʐUHEHWWHUR͇ZLWK&DSULFRUQ5LVN6HUYLFHV _LQIR#FDSULFRUQULVNFRP_FDSULFRUQFRRSULVN Products sold through Capricorn Risk Services Pty Ltd (ABN 93 111 632 789) are: (i) discretionary risk protection products issued by Capricorn Mutual Ltd; and (ii) general insurance products issued by a range of insurers and brokered through Capricorn Insurance Services Pty Ltd. Before deciding to acquire any product you should consider the Product Disclosure Statement available from Capricorn Risk Services Pty Ltd to see if the product is appropriate for you. Capricorn Risk Services Pty Ltd is a Corporate Authorised Representative (No. 460893) of Capricorn Mutual Ltd (AFSL 230038) and Capricorn Insurance Services Pty Ltd (AFSL 435197).
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with I-CAR Australia
I-CAR Australia appoints new chief operating officer and general manager I-CAR Australia’s Board of Directors has announced the appointment of Jason Trewin as Chief Operating Officer (COO) and Vanessa Harrison as General Manager (GM) of I-CAR Australia, effective 17 August 2021. Both Jason and Vanessa have played a significant role in the growth of I-CAR Australia and have supported the team across both the Brisbane and Melbourne locations. The appointments come after the change in structure of the entity within which I-CAR Australia operated. Whilst maintaining the non-profit status, as a registered charity, I-CAR Australia’s transition to a company structure took place in 2019. The changes saw the organisation achieve unprecedented growth, resulting in a record year for the 2020–2021 financial year, which also occurred during the ongoing global pandemic. The growth led to the board conducting a review of company operations, resulting in a change in how the business should be operated.
A formal Executive Management Team was established, focusing primarily on sustainable business growth. “The promotions are recognition of the long-term commitments to I-CAR by both staff members. Vanessa Harrison joined I-CAR in 2008, and Jason Trewin began as an instructor in 2007, before joining full time staff in 2015,” said Richard Pratt, I-CAR Australia Company Secretary. “Since the corporate restructure
I-CAR COO Jason Trewin.
in 2019, Jason and Vanessa have worked tirelessly, leading the team to a new level of service and product delivery. The results achieved in such challenging times are exceptional.” The Board and the Executive Management Team share the opinion that the new business model and change in leadership will improve its service to the industry, as well as maximise the full potential that exists for I-CAR Australia.
I-CAR GM Vanessa Harrison.
David Nash Smash Repairs achieves I-CAR Gold Class status I-CAR Australia has announced that David Nash Smash Repairs, located in Hervey Bay Queensland, has been awarded the prestigious I-CAR Gold Class Collision status. “Our staff had completed ad hoc training courses previously, but we were looking for a more structured and goal-oriented way to keep abreast of constant changes in the industry. It made sense to jump on board the ‘Road to Gold’ program when it was offered to us as part of the Suncorp Group recommended repairer criteria,” stated Kathy Nash, business manager of David Nash Smash Repairs. The various training methods they utilised with I-CAR provided flexibility and options to integrate training into their daily work schedules with relative ease. PPG also provided valuable onsite training for their entire staff, which had the benefit of getting everyone in the team on the same page. “We want to keep our Gold Class status long term by integrating
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courses into our future planning process. David and I feel this has to be good for all: customers, staff, work providers, and the business itself,” concluded Nash. Gary Wood, I-CAR Australia Gold Class Co-ordinator, added: “Congratulations to David Nash Smash Repairs for joining the growing number of businesses that have
David Nash and his team.
recognised the benefits of regular training in the automotive body repair industry. The Gold Class status is the highest level of accreditation within the I-CAR Professional Development Program and highlights David Nash Smash Repairs’ commitment to having the skills and knowledge required to safely repair modern vehicles.”
I-CAR Gold Class for East Adelaide Tow & Crash I-CAR Australia has awarded the prestigious I-CAR Gold Class Collision status to East Adelaide Tow & Crash. “Having worked in the crash industry for over 20 years, I recently purchased my own shop and took on the responsibility of ensuring the team and I obtain the highest role-relevant accreditation through I-CAR. It was important to me that our business brand reflected workmanship at a premium level. I-CAR offered a learning culture that justified our skills, knowledge and desire to exceed customer expectations,” said Tim Felice, owner and manager of East Adelaide Tow & Crash in the Adelaide suburb of Norwood. Ben Wright, their qualified panel beater, completed the Structural Steel welding training and certification and benefited in ways he didn’t expect. Not only did his welding skills improve immensely, his confidence and ability to problem solve and innovate came from the one-on-one learning and highly educated co-ordinator’s direction and leadership. The awards and memorabilia acknowledge the effort and extensive time that went in to completing individual courses – and they ensure all their awards are on display to encourage
the team and reassure their customers that they always strive to perform. “I-CAR changed the idea of learning into an ‘experience’ rather than a ‘lesson’. The online virtual classroom training allowed the team to enjoy the comfort of their own space and provided an opportunity to discuss thoughts openly and learn from each other. The nature of consistent training can seem daunting, but when it also provides a way to build relationships over a yiros and beer, it’s a WIN, WIN!” added Felice. In a similar vein, their qualified painter, Mick Michael, worked
alongside AkzoNobel using premium brand Sikkens in the learnings of Candy and 3-layer pearl application. This premium product, combined with the latest paint technology process, has given him the ability to perform and execute to the highest level. “Our future is ‘recognition’! If we can be recognised and strive for OEM badges, this will add to our premium profile. I-CAR Gold Class renewal training will continue to keep our brand in check, align us with the latest information in all aspects of the industry and boost our reputation,” Felice concluded.
The East Adelaide Tow & Crash team.
I-CAR Australia welcomes Porsche Cars Australia Porsche Cars Australia has joined a growing list of leading vehicle manufacturers in becoming an I-CAR member and Industry Alliance Training partner. As an industry innovator and technology leader, Porsche has advanced collision repair training programs to support its advancements in vehicle design. Porsche demands the highest quality from its network of certified collision centres. In committing to this annual membership and becoming an Industry Training Alliance partner, select Porsche programs will now be accredited by I-CAR. Following the completion of a comprehensive review process, trainees will receive I-CAR training credits.
“I-CAR is the industry professional in administration and delivery of specialist OEM programs throughout the country,” said Harry Aspiotis, Regional Manager – Collision Centres, Porsche Cars Australia. “The membership and subsequent Industry Training Alliance strengthen our ability to support our certified collision centres through I-CAR’s existing
relationships with current Porsche partners including Glasurit, AkzoNobel, Axalta and PPG.” Aspiotis added: “This commitment to training the Porsche certified collision centres through our investment with I-CAR ensures our owners will receive the care and attention they have become accustomed to with our brand.” He also noted that Porsche Cars Australia had already engaged I-CAR in 2018 to administer and deliver training programs on its behalf. “I-CAR is excited to welcome Porsche Cars Australia to its membership ranks and we look forward to providing continued support in delivering and administering the body technician training programs,” said Jason Trewin, I-CAR Australia Chief Operating Officer.
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Transport for NSW launches AI data mining project to rate roads for safety and lower the death toll In a world where people are embracing domestic road trips due to the impact of the pandemic, a recently launched initiative in NSW aims to use artificial intelligence (AI) to make our road travel safer. Transport for NSW (TfNSW) has established a timely project using cutting-edge AI to convert raw data from our roads into an international standard five-star ratings system, as well as to potentially develop predictive algorithms for fatality and injury outcomes. The project is supported by the iMOVE CRC and is being led by TfNSW and partners, including the University of Technology Sydney, the International Road Assessment Programme (iRAP) and geospatial data experts, Anditi. The project will deliver usable data for 20,000km of NSW roads to the state government using TomTom’s MN-R next generation map data, as well as prove feature extraction techniques and machine learning for LiDAR data. The project aims to prove rapid, scalable and repeatable methods for road data extraction as part of iRAP’s global AiRAP (accelerated and intelligent RAP data collection) initiative. The initiative will ultimately open up existing and emerging data sources for network-level road safety assessments throughout Australia and around the world. iRAP is a registered charity dedicated to saving lives by eliminating high risk roads throughout the world. It assesses roads all over the world and aims to significantly reduce road casualties by improving the safety of road infrastructure. The Australian Government is linking infrastructure funding to “measurable improvements in safety” and state agencies are setting network and project-level star ratings before greenlighting public spending. The 2018–2020 National Road Safety Action Plan set targets for 90% of travel on national highways and 80% of travel on state highways
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to meet a 3-star or better safety standard. To date, more than 280,000km of Australian roads have been star rated. The assessments involved identifying and recording more than 50 road attributes to the iRAP global standard every 100 metres. To date, these assessments have been painstakingly done using video survey footage and manual recording methods. Project manager, iRAP’s Global Innovation Manager and Cities Specialist Monica Olyslagers said the use of AI and machine-learning would significantly speed up the task of starrating roads to enhance public safety. “Raising the standard of the world’s roads to a 3-star or better standard for all road users will help to focus policy and investment. With crash costs typically halving with each incremental improvement in star rating, the potential for 3-star or better roads to save lives is significant.” In recent years, between 1,100 and 1,200 people lose their lives to road crashes on Australian roads each year, and more than 40,000 suffer lifelong, debilitating injuries. “The use of AI and machine learning techniques to collect the data has potential to reduce costs and increase the frequency and accuracy of data. Making faster and more
iMOVE CRC managing director Ian Christensen.
affordable data collection possible means that safety assessments can be done on an annual basis across the whole road network,” added Olyslagers. iMOVE CRC managing director Ian Christensen said improving road safety performance is a priority for all levels of government in Australia. “Using technologies such as AI to enhance our suite of safety policy tools is a great step forward. These powerful and insightful tools can inform sound investment by government that saves lives and unlocks significant benefits to families, communities, business and health systems through reduced road trauma.” For more information on the iMOVE iRAP project, visit: https://imoveaustralia.com/project/ accelerated-and-intelligent-rapdata-collection/
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A new range of personal protection equipment from ACDelco When it comes to helping keep people safe in the workshop, the new range of ACDelco personal protection equipment (PPE) has your team covered. “From a health and safety standpoint, as well as a workshop management perspective, use of correct and appropriate fitting PPE is an absolute must-have as it helps to protect staff from occupational hazards in the workplace,” said Paul Rietveld, Director Aftersales. “Safety is our overriding priority here at ACDelco and these quality and costeffective PPE products help ensure that utilising such equipment is an easy decision for your business from a cost and safety point of view.” Included in the new ACDelco PPE catalogue is an extensive collection of ear plugs, safety glasses, technician gloves and earmuffs. “The safety glasses feature anti-scratch coating and are available in a clear or smoke lens, while the gloves incorporate PVC foam, which provides comfort as well as enhanced gripping power in wet and dry conditions,” added Rietveld. “All of the equipment is competitively priced and
builds on recently announced additions to the ACDelco range, including cordless power tools, all of which are ideal for workshop applications.” The new range of ACDelco PPE complements the already extensive range of ACDelco products and further
reinforces that ACDelco can be your goto shop for all your workshop needs. ACDelco products are available nationwide at more than 200 Holden Service and Parts outlets across Australia. For more information about AC Delco, visit: https://acdelco.com.au/
Craig Lowndes (L) with Jamie Whincup and Garth Tander.
Reintroducing Elite Scratch and Dent – a ‘wheely’ exciting business “We come to you” is the slogan of Elite Scratch and Dent, a Melbourne-based automotive repair shop on wheels proudly established by Andrew Charalambous. From a young age, Charalambous was exposed to the automotive industry as his father was a spray painter and panel beater. Following in his father’s footsteps was always “in his blood”. Charalambous spent 22 years working in the automotive industry as both a spray painter and a supervisor in several Melbourne prestige shops. Fuelled by his passion for the industry and desire to try something new, in 2019 he embarked on a new adventure: Elite Scratch and Dent was born. “Elite Scratch and Dent is a mobile touch-up service offering solutions on a wide range of cosmetic and automotive repair needs, and as a proud team of one, my primary focus is on prestige vehicles. However, I’m not limiting the scope of work,” said Charalambous. Relying on his accumulated experience, he has modified his van to include a full tinting system, compressor and work bench alongside several other features that ensure that he is ready to tackle any job. “If you happen to spot a white, black, and green van being driven by someone with an exuberant passion for their work – chances are it is me.” While the business relationship with Elite Scratch and Dent and BASF is only recent, Charalambous has been a part of the
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BASF landscape for most of his professional career. As a spray painter he spent much of his time working with the Glasurit portfolio, saying: “The skills I’ve learnt at BASF-led training sessions that focused on how to use waterborne paints effectively still serves me well to this day”. Today, Elite Scratch and Dent uses baslac 45 Line, the cost-effective waterborne refinish solution in the BASF product portfolio. Charalambous highlights the primary reasons for choosing baslac 45 Line over other paint systems: “It is cost effective, allows for a straight-forward application, the timeliness of the product is excellent – all whilst importantly providing a high-quality finish.” For more information, visit: www.elitesnd.com.au
DEPEND D EPEND ON ON YOU! YO OU! A decade decade ago ago you you wouldn’t wouldn’t ha have ve iimagined magined in in your your wildest wildest dreams dreams that that late late model m od e l Commodores Commodores would would be be worth worth more more than than their their initial initial s sale ale p price. rice.
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S P E C I A L
R E P O R T
with Garry Maher – I-CAR Australia
UTE to GM’s TribU Holden’s iconic Ute IN PART TWO OF OUR FEATURE ON THE MAKING OF THE VE-SERIES 2 SS-V UTE, AS GM ANNOUNCES THE WINNER, WE BRING ALL THE PIECES TOGETHER AND UNVEIL THE FINISHED VEHICLE.
Initially conceived as a celebration of the 70th anniversary of the iconic Holden ute, TribUTE reflects the commitment to the owners of the 1.6 million Holdens still on the road today. The VE series 2 SS-V ute embodies the classic “work-hard, play-hard” lineage that is the Holden ute. Holden Brand Ambassador Craig Lowndes best summed up the impact of the Holden ute at the launch of the initiative last year: “Almost 70 years ago, an Australian icon was born. Good looking, yet rugged. Versatile and durable. A workhorse that evolved into a thoroughbred. A hard worker with a laid-back attitude – a symbol of the Australian way of life since it first rolled off the production line in January 1951. Now, after 70 years of evolution, the Holden ute will forever remain linked to its heritage by the lion emblem it proudly displays.” Now, picking up where we left off last month, we revisit Ross and Marie Spataro at GM Certified Collision Repairer, Boutique Auto Body in Keilor East, Victoria, where the prep has been completed and we move on to the painting process. Once again, Spataro is keen to share the accolades and give credit to his technician, Adrian, who completed the paintwork. “Adrian is a first-class technician and really knows his stuff. To have him take the lead in this iconic project has been fantastic for the end result, the
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business and for the GM and the Certified Collision Repair network as a whole. It really does reflect the quality of the work we do.” You may recall that during the prep stage they ensured that TribUTE received full corrosion protection and all the foams were reinstalled,
PART 2 predominately to minimise noise, vibration and harshness (NVH) in the vehicle. Boutique relied on their ancillaries supplier 3M for their premium range of sealants, adhesives, abrasives and tools they used on the project. And so to the painting. Boutique has been a long-standing client of BASF Coatings, using Glasurit 90-Line basecoat for its outstanding hiding power, easy application and optimal process times. Although TribUTE is a reimagined project, GM stuck to the original colour, Sting Red, which was flawlessly reproduced during the process.
Boutique then applied Glasurit 923-109 HS UV clear coat for its exceptional application properties and lightfastness, which is particularly important in countries with high UV radiation levels such as Australia. And just to create something really special in terms of gloss and depth appearance, Adrian went beyond the traditional application process. Applying the technique of flow coating, which involves application
Starting to really look the part.
What a final result.
of multiple layers of clear coat in multiple sessions, he was able to achieve a result more commonly seen in the custom car scene. I’m sure you will agree the results are phenomenal. And the winner is: Chevvy Cooper from UltraTune Frankston in Melbourne’s southeast suburbs – and yes, this is his real name! Cooper tells me that when he got the call from Chris Payne, Marketing Manager – GM ANZ Aftersales, his first impression
was that it was a crank call from one of mates. However, he quickly realised it was a genuine call and was blown away. “We don’t really buy a great deal of Genuine Parts, mainly as a result of our clientele, but it goes to show that anyone can win.” Cooper is a lifelong car enthusiast, to the point that both is daughters are named after car models of yesteryear, something of which they are both very proud. “I really want to thank GM for the opportunity to be part of this great initiative and our long-term parts supplier, Bay City Holden and HSV here in Frankston for their ongoing service and support.” Cooper has already decided that when he eventually “gets his hands on” TribUTE, he has already arranged with the Trafalgar Holden Museum, in Victoria’s West Gippsland region, to display the car for the first 12 months. “It’s such an iconic Holden, I just wanted others to enjoy it as much as I will. I just can’t wait.” Reinforcing the importance of using only Holden Genuine Parts on your Holden, especially when it involves a restoration of your pride and joy, it’s clear that there are many parts on sale in Australia that may fit a Holden vehicle, but only those sold through the GM Holden authorised supply chain are genuine. One of the better definitions of Holden Genuine Parts that we have previously used is: “parts that are designed, validated and engineered by General Motors or its associated entities, sourced through the GM Holden authorised supply chain and warranted by GM Holden.” Once again, the GM Certified Repair Network is a key part of the aftersales promise to not only Holden and HSV owners, but also to Chevrolet and Corvette owners moving forward. The program further reinforces GM’s commitment to safety and performance and illustrates to the automotive sector that GM is serious about providing ongoing support to those vehicle owners. For more information on becoming a GM Certified Repairer, visit the Collision Repair Network section at: https://www.gmtradeparts.com.au/
The National Collision Repairer – 1 7
I N D U S T R Y
E V E N T
with PPG Industries
Match makers The 2021 PPG Colour Matching Competition FOLLOWING THE CANCELLATION OF THE PPG COLOUR MATCHING COMPETITION FOR THE FIRST TIME EVER IN 2020, THE ORGANISING TEAM WAS DETERMINED TO HAVE A TRIUMPHANT RETURN IN 2021. HERE IS THE STORY SO FAR.
As the global pandemic began to take hold in early 2020, events of all kinds became casualties. One of them was the PPG Colour Matching Competition – the PPG organising team made the difficult decision to cancel for the first time in its 30odd year history. The complexity of working around COVID-19 containment measures to organise
New South Wales.
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regional and state competitions and then a grand finale proved too much. Despite the forced axing of the long-running event, measures were put in place to keep eligible apprentice spray painters engaged, including a special Colour Matching Competition Facebook group that provided a constant flow of thought-provoking content.
Facing up to the challenges It would have been easy for the PPG organising team to say that a return in 2021 was, once again, just too hard. However, there was a quiet determination to figure out a way to make the competition happen, while keeping it as close to normal as possible. The fact everyone jumped on board helped make the plans a reality, according to Chelsea Hilsberg, Marketing Assistant and Graphic Designer from PPG’s Refinish Marketing team based at the company’s Clayton, Melbourne headquarters. “Our region wide network of PPG training managers, as well as the Clayton Colour Laboratory team, play a key role, so we engaged them early by scheduling more meetings than usual. The collaboration between the entire internal team has been particularly good this year and, at
each planning step, it allowed us to get good feedback on the direction we were going,” said Hilsberg. As the organising team navigated its way through the realities of today’s COVID-19 climate, it took some lateral thinking and a dose of luck, according to Marissa Tasios, PPG Refinish Marketing Assistant. “Uncertainty was the biggest challenge! With lockdowns and different regulations in each Australian state and in New Zealand, you never quite knew what you were going to get at any given time. For example, New Zealand, WA and SA were all able to complete their state competitions early in the process, whereas the ACT and NSW squeezed in just before their lockdowns kicked in. When it came to Tasmania, none of the PPG team were able to travel, so TAFE staff took it on and made the competition happen with Richard Harvey, PPG Refinish Colour Technologist, monitoring the event via video link. However, we currently find ourselves in unknown territory in Victoria due to the ongoing lockdown situation in that state,” said Tasios. “It was similar for the Northern Territory where the team at Charles Darwin TAFE were very flexible and resourceful in getting it done. One of the unusual logistical challenges was to do with the set of SATA spray guns that are used for each competition. Because they couldn’t travel with a PPG team member to each event, it sometimes required military precision to ship them to the next competition on time.”
Fitting finale With no chance of bringing the state winners together for a grand finale, it’s the winner’s spray out cards that will make the journey to PPG’s Clayton Colour Laboratory for judging. Rather than one spray-out card for each of their final colours (a solid colour and a metallic/pearl), contestants will prepare two. While one will remain in the state records, the other will be sent to Clayton where it will be “blind” assessed by a panel of judges, so they won’t know which card is from which state. This made designing a suitable finale a real priority. “Knowing we couldn’t fly everyone to one place for a final, we wanted to make it as exciting as possible. We are going to use a special guest presenter to announce this year’s National Colour Matching Champion and placegetters utilising the latest online video premiere facility,” said Hilsberg. Along with the SATAjet X 5500 spray gun that they each received for
NT-winner Mitchell Elliott.
winning their state competition, our winner, and second and third place in the finale also win some great prizes, which can include Mirka tools, additional SATA spray equipment, gaming consoles, gift cards, and so on. PPG plans to have the prizes delivered to their workplace by the local PPG team. “I hope we don’t have to go through this again next year, but the organising team has proven once again that the PPG team around the country can rise to the challenge,” concluded Hilsberg. Editor: What a great response to one of the most challenging situations the industry has ever had to deal with. It’s a great credit to the PPG Marketing Team and their entire national network of technicians and partners around the country – congratulations! We look forward to bringing you the winners when the Victorian event has been completed and the final judging takes place at the grand finale.
ACT winner - Carl Burog.
The National Collision Repairer – 1 9
C O A T I N G S
T E C H N O L O G Y
Driving the future of coatings and technology IT’S EASY TO LOSE SIGHT OF THE INNOVATION AND DEVELOPMENT THAT GOES INTO COATINGS TECHNOLOGY. THIS OVERVIEW FROM AKZONOBEL REALLY HITS THE MARK.
Vehicle refinishing is considered by many as a form of art, such is the skill of the body shop teams who return a battered and damaged car to its owner in showroom condition. And while a satisfied customer is, of course, the only outcome that really matters, if delivering customer satisfaction can be married with faster key-to-key times and a “right first time” colour match within the body shop itself, then not only do you have happy customers, but you also have the foundation for a successful, growing and profitable business. A premium quality finish does not happen by chance; it ultimately comes down to the skill of the individual painter. However, it also depends on the skill of the manufacturer in harnessing years of investment in research and development (R&D) to bring new products to market. It’s why new resins are being developed, for example, with faster drying times and/or providing better coverage, and that are more sustainable without sacrificing
Accelerated weather testing.
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performance. And it’s why laboratory testing regimes have evolved and become more stringent, with the introduction of sophisticated robotics and automated weathering machines to test new products to the limit. Manufacturers recognise that a coating not only has to look good, but it also must perform. And they also recognise that the body shop must perform, which is why R&D is not limited to the product alone but embraces technology that is focused on making body shops more efficient. It’s why new colour retrieval tools are being developed, why there’s a shift towards greater digitalisation and connectivity within individual body shops or across an entire portfolio to enhance project management and take productivity and operational effectiveness to new levels. Changing customer demand In many industries, customers drive innovation, and this is especially true in vehicle refinishing where the trend is
Digitization - Carbeat.
towards even greater process efficiency. We see body shops, especially in North America and Europe, applying lean management principles such as the 5S system (sort, set in order, shine, standardise and sustain) to make workshops cleaner and more efficient places to work. To this end, manufacturers are also supporting the efficiency agenda by creating new coatings that are even easier to use, further driving productivity and reducing key-to-key times, repairing more cars more quickly. The constant introduction of new vehicle makes and models means it is even more important to keep up to speed with new colour trends. Body shops need to be able to retrieve a colour for any vehicle, of any age, anywhere in the world, with total accuracy. The rise of electric vehicles is adding further levels of complexity to the repair process as they require specialists trained in dealing with high-voltage technologies. Customers drive a greater focus
on business performance, obliging body shops to standardise processes where possible, and demand more from manufacturers in the speed and ease with which products can be applied. Customers also drive innovation in terms of R&D and this, in turn, has led to two significant trends in resin development: drying times and sustainability, although the two are inextricably linked. Resin developments Achieving faster drying times at lower temperatures has been a key focus for some time. R&D in this space has accelerated significantly in recent years, especially around the use of UV and ambient curing technology. The ability for a product to dry more rapidly has an obvious knock-on effect in terms of productivity and faster throughput, which in a busy body shop can translate into significant additional revenue. Additional advantages can be gained by lower energy costs and innovative products with a longer pot-life to further reduce unnecessary waste and cost. Increasing the solid content of resins helps improve coverage and reduce emission levels, and this too is a major advantage for those seeking to gain a competitive edge and meet their future sustainability targets. Manufacturers have also been developing more bio-based coating technologies that emit lower levels of volatile organic compounds (VOCs), and this trend will continue as more productive paint systems that help reduce a body shop’s carbon footprint
R&D facility in Sassenheim, The Netherlands.
will also be in demand. Scientists are actively working on ways of exchanging raw materials for “greener” alternatives, but in such a way that the coating’s binding properties are not affected. A breakthrough innovation was announced in December 2020 whereby traditional oil-based monomers could be replaced by bio-based monomers to make resins. Requiring just UV light, oxygen and renewable raw materials, patent applications have already been filed for resins and coatings made with monomers derived from sugar derivatives isolated from biomass. Although the work is still at a relatively early stage, experts predict that the first of this new generation of products could be on the market within the next five years, and by 2040/50 there’s every chance that a business like AkzoNobel might only be using biobased monomers in its resin production. There is, perhaps, a third trend that is worth highlighting in terms of the characteristics of future coatings: relationship to e-mobility and autonomous driving. Radar is playing an important role in shaping future transportation needs, and the transparency of the coating for radar signals is critical to ensuring that a vehicle’s sensors perform without interference. Similarly, the future introduction of LiDAR (which works on the same principle as radar but uses light from a laser) will also require coatings to be able to reflect light sufficiently to enhance effectiveness of future road safety systems.
Laboratory testing regimes A significant trend in recent years is the shift towards more sophisticated, digitally based test regimes as part of the R&D process to develop new coatings meeting the highest quality standards. To ensure our coatings can withstand the extremes of weather, we are using the latest generation of the Weather-Ometer, a weather testing instrument that combines optical and digital technologies to expose our products to various temperatures and sunlight from highly humid to dry conditions. The WeatherOmeter can also predict the impact of humidity and condensation, or spray water on exposed areas to simulate rain to induce temperature shock and the effects of erosion. The results are highly accurate, reproducible and repeatable, and help us to predict the service life of our coatings. The methods by which a coating is applied can also be modelled and tested by using a robot. A paint robot is a highly versatile piece of equipment that replicates the application process and can switch between application processes and equipment. A paint robot can also control spray patterns, air and material flow very accurately – far more accurately than can be achieved manually, as well as being able to reproduce results to a consistent quality. This is something that is particularly important in a laboratory environment and is especially helpful in designing discriminating tests to show the effects of formula changes.
MIXIT digital colour application.
The National Collision Repairer – 2 1
C O A T I N G S
Enhanced digitalisation The trend towards the greater use of systems and digital technology is not restricted to coating production and testing. It is a similarly critical element of the colour retrieval process. Indeed, this is an area that is having an effect that is little short of revolutionary when it comes to further improving body shop workflow and a “right first time” colour match. Among the most recent innovations includes one from AkzoNobel – the launch of the MIXIT digital colour retrieval software. MIXIT, which can seamlessly integrate with AkzoNobel’s spectrophotometer, Automatchic Vision, provides body shops with access to a global colour database of more than two million formulae. Available via the Cloud, it is updated with new colours and variants in real time, so customers are always up to date. Interestingly, every year AkzoNobel technicians create between 15,000 and 20,000 formulae manually and perhaps 20 times that number digitally. Driven by intelligent algorithms, MIXIT delivers fast and accurate search results, enhancing the workflow for painters and providing new functionalities for body shop managers. MIXIT helps businesses by delivering real-time insights through live dashboards and reports. For example, a body shop manager can get information about the material allocation against the work orders to calculate the cost per repair and can access this data from anywhere with any device. A painter, on the other hand, can share custom colour
T E C H N O L O G Y
formulae through the Cloud across their network, enhancing the knowhow of colleagues at other locations. Future innovations and thoughts Technology is important, but so too is experience. Alongside the robots and automated systems that are now an intrinsic part of Industry 4.0, the skill of the individual is still very much in demand – whether that’s within the manufacturer, with scientists developing new resins, or at the body shop with the highly skilled spray painters whose skills are such an essential part of achieving a successful customer outcome. Future coatings will be more sustainable. New, low VOC coatings are continually being developed in line with constantly evolving global standards. This also offers improvements in gloss, film build, drying time, ease of use and durability. These new coatings are not only helping body shops reduce potentially harmful emissions but also achieve long-term business profitability. Continuing the sustainability theme, a clear direction is towards new waterborne basecoat systems that have a wider application window and no need for special additives. Since no solvents are present to evaporate, processing times will be even further reduced, and the consumption of materials minimised. Current and future UV and ambient curing technologies will also help improve body shop throughput and performance, as well as reducing energy consumption, with one new UV filler technology allowing curing
in as little as five minutes. These innovations, alongside alternative drying options, are giving body shop owners even greater flexibility in terms of managing throughput and efficiency and in freeing up spray booth capacity when it is needed. Further digitisation will also be a trend. The ability to connect colour retrieval systems via wi-fi to smart devices, for example, is now fast becoming commonplace, and even greater use will be made globally of body shop workflow control solutions. For example, AkzoNobel’s Carbeat application enables body shops to track each job as it progresses through their facility, maximising the processing of multiple vehicles much more efficiently. New solutions that have only recently been launched will also become more mainstream, including Connect, an application programming interface (API) that facilitates the exchange of data between AkzoNobel’s digital applications and third-party software applications used by collision repair customers. This is just one example of how, in the near future, all digital solutions in a body shop will be “connected” to create a complete digital ecosystem, driving process efficiency and delivering information that enables data-driven decision making and planning. Vehicle refinishing businesses face several challenges, and body shops, insurance companies, OEMs, and other partners will need to work collectively and collaboratively to ensure the needs of every stakeholder are addressed. Future trends in vehicle refinishing will therefore continue to focus on finding new ways for owners to do more with less, to become even more productive and sustainable, reduce energy consumption and costs, and where “right first time” is business as usual. For further information visit: www.Sikkensvr.com Courtesy of Rob Lagendijk, R&D Director for Automotive and Specialty Coatings, AkzoNobel.
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SETTING THE STANDARD IN 2(0$33529$/6b :KHQLWFRPHVWRUHSDLULQJYHKLFOHSDLQWWRLWVRULJLQDOVKRZURRPȴQLVKDQ2(0DSSURYDOH[WHQGVFRQȴGHQFHWRGRMXVW WKDW:HȇUHSURXGWRKDYHHDUQHGPRUHJOREDO2(0DSSURYDOVWKDQDQ\RWKHUEUDQGGHOLYHULQJWKHKLJKHVWVWDQGDUGVLQ FRORUDFFXUDF\SURGXFWTXDOLW\DQGGXUDELOLW\DQGFXVWRPHUVXSSRUW 9LVLW6LNNHQVYUFRPWROHDUQKRZZHKHOSGHOLYHUSHUIHFWUHVXOWVHYHU\WLPH Sikkens. Delivering consistency.
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Introducing the new
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O E M
G L O B A L
S N A P S H O T
Even more stringent CO2 targets The BMW Group is increasing its efforts to combat climate change. Looking ahead to the introduction of the Neue Klasse, the company is further strengthening its self-defined objectives to significantly reduce CO2 emissions, whilst also committing to a clear course that supports the 1.5 degree target for the limitation of global warming. The Neue Klasse will also see the BMW Group hugely increase its use of secondary materials with a firm focus on the principles of the circular economy, whilst also promoting better
framework conditions for establishing a market for secondary materials. To achieve a further reduction in CO2 emissions, the focus is on the utilisation phase of vehicles, which account for 70% of the BMW Group’s CO2 footprint. By 2030, the CO2 emissions per vehicle and kilometre driven will be at least halved from 2019 levels. The commitment of all manufacturers when it comes to combatting climate change can best be compared when looking at the entire life cycle of a vehicle, including production and upstream supply chain. Here, the BMW Group
16 Red Dot Awards Hyundai announced that it won 16 design awards –two “Best of Best” and 14 “Winner” honours – at the Red Dot Award: Brands & Communication Design 2021, hosted by Germany’s Design Zentrum Nordrhein Westfalen. Red Dot recognised Hyundai’s new technology campaign “Little Big e-Motion” as Best of Best in the Film and Animation category. The campaign video shows how a minicar equipped with Emotion Adaptive Vehicle Control (EAVC) technology helps young patients go from hospital bed to treatment room. The video also received a silver award at the 2021 New York Festival Advertising Award. Red Dot also recognised the “Hyundai EV Infotainment System – Jong-e” theme design applied to IONIQ 5 as Best of Best in Interface and User Experience, the company’s first win in this category. The system’s Jong-e graphic user interface (GUI) offers various interior ambience settings such as soft, delicate and exuberant colour gradients with parametric pixel design elements like those used for IONIQ 5’s exterior lights. The system encapsulates the EV’s ecofriendly concept and Hyundai’s brand identity. In addition, Hyundai reaffirmed its competitive edge in brand and communication design by earning 14 Winners across seven categories including Film and Animation, Interface and User Experience, Spatial Communication, Apps, Advertising, Online, and Digital Solutions. Winners in the Spatial Design category included: Hyundai Motorstudio Busan, Hyundai Motor Group Training Centre, Hyundai EV Station Gangdong and Hyundai Cheonan Global Learning Centre, which were recognised for providing new customer experiences through spatial design. Winners in the Advertising category included the IONIQ brand campaign, “OOH and Ambient for London Eye”, and “H2U” (Hydrogen to You), a campaign promoting the endless value of sustainable hydrogen energy.
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is planning a reduction of CO2 emission per vehicle of at least 40%. “How companies deal with CO2 emissions has become a major factor when it comes to judging corporate action. The decisive factor in the fight against climate change is how strongly we can improve the carbon footprint of vehicles over their entire life span. Setting transparent and ambitious goals validated by the Science Based Targets Initiative will deliver an effective and measurable contribution,” said Oliver Zipse, Chairman of the Board of Management of BMW AG.
Powering up for the SEMA Show Performance and personalisation enthusiasts, start your engines! Chevrolet is in gear for the 2021 SEMA Show. More than a dozen personalised, concept and performance-enhanced production cars, trucks and SUVs will share the floor with the brand’s latest accessories, performance parts and crate engines at the SEMA Show. Chevrolet’s presence at the premier expo of high performance and high style also includes the prestigious Chevy SEMA Design Awards. The awards are presented to builders for outstanding and innovative visions of Chevy vehicles. “The SEMA Show has always been an important event for the Chevrolet team to show off our vehicles with our latest accessories and performance parts, including compelling concepts that are sure to spark enthusiasts’ imaginations,” said Jim Campbell, GM US Vice President of Performance and Motorsports. “Our designers are eager to evaluate all the great Chevys at the show and recognise the best with the Chevrolet SEMA Design Awards.” The Chevy SEMA Design Awards recognise elite builders who showcase the most outstanding combinations of innovation, creativity, personalisation and performance in their vehicle and product designs. In addition to builders’ submissions, GM designers tour the SEMA displays to identify the best project vehicle builds. “It’s always inspiring to be at SEMA where we see many of the country’s top builders take our Chevy products and turn them into personal statements,” said Phil Zak, executive design director, Chevrolet. “The creativity and craftsmanship displayed in these vehicles is outstanding. Chevrolet’s SEMA Design Awards are our way to recognise the ingenuity, invested time and passion that these builders have for Chevrolet, and it’s a pleasure to award their accomplishments and hear their stories.”
The road to green steel Mercedes-Benz is taking another important step on the way to a green steel supply chain, launching a partnership with the Swedish steel manufacturer SSAB for CO2-free steel. Together, the partners are already setting the course to introduce green steel into the vehicles as quickly as possible, with the first prototype parts for body shells made of CO2-free steel already being planned for 2022. For production of the steel, the partner relies on hydrogen made from water and fossil-free energy. Instead of coking coal, hydrogen is used to reduce iron oxide to crude iron, a crucial step towards a complete green steel value chain with virtually no CO2 emissions. A pilot plant for fossil-free steel is already operating today, and from 2026, SSAB aims to supply the market with fossil-free steel on an industrial scale.
Mercedes-Benz takes every opportunity to reduce emissions quickly and sustainably. By the end of the decade, the company will be ready to go all-electric – everywhere that market conditions allow. With this strategic step from “Electric first” to “Electric only”, Mercedes-Benz is accelerating the transformation to an emission-free and software-driven future. By 2039 at the latest, the Mercedes-Benz new passenger car fleet will become CO2 neutral along the entire value chain, including the supplier network. Together with all of its steel suppliers, the company pursues the goal of a green steel supply chain. In doing so, it is deliberately focusing on avoiding and reducing CO2 emissions instead of compensation. The partnership with SSAB is another important step towards this goal, with which the company accelerates the development and production of CO2-free steel in Europe.
250,000 EV sales in Europe Building on its rich heritage in electric vehicle development, Nissan has achieved a quarter of a million fully electric vehicle sales in Europe, marking a new step in a decade of success for Nissan electric mobility. As the EV revolution continues to accelerate, Nissan celebrates the latest milestone in its commitment to advancing electric mobility with the iconic LEAF achieving 208,000 sales and the highly versatile e-NV200 van securing 42,000 customers. Both innovative models have resonated strongly with customers in the various European markets, with the enterprising e-NV200 being the model of choice for businesses. Since they were introduced in 2010 and 2014 respectively, LEAF and the eNV200 have blazed a trail in the field of electric mobility, with LEAF as the first mass-market EV, and the e-NV200 establishing itself as a pioneer in electrified mass-market vans. “Every bright idea starts with a spark. Just as the Nissan LEAF sparked the birth of modern EVs when it was introduced in 2010, today it continues to bring innovative technologies and advanced zero-emission powertrains to drivers around the globe, making EVs a mass-market reality,” said Leon Dorssers, Senior Vice President, Sales & Marketing, Nissan AMIEO. The Nissan e-NV200 has taken the electric revolution to the world of light commercial vehicles, offering the perfect balance of sustainability, practicality, convenience and low ownership costs and Nissan looks forward to launching an all-new electrified van. Nissan has expanded and evolved its LEAF and e-NV200 portfolio to meet the needs of personal and commercial customers alike. From the extended range and intelligent technology of the LEAF e+ to the comprehensive efficiency and practicality of the e-NV200, each vehicle has been optimised to deliver on the promise of Nissan’s Intelligent Mobility vision for a more connected and sustainable future.
Tougher position on alternative parts Subaru has updated its position statement on the use of alternative parts, with stronger language to clarify their stance on the use of recycled, salvaged, aftermarket and reconditioned parts. “Subaru of America simply wants to be as clear as possible regarding its position on the proper repair of Subaru vehicles,” said Devin Wilcox, Subaru’s Collision Certification Manager. The new position statement states unambiguously that: “Subaru of America, Inc. does NOT approve of the use of recycled, salvaged, aftermarket, or recondition parts that may not be manufactured to the same specifications or tolerances as Subaru Genuine Parts.” Wilcox said, “These issues are addressed in both this position statement and in Subaru’s repair procedures, available via the Subaru Technical Information System (STIS). Generic collision parts may use different materials and manufacturing techniques, resulting in quality or performance that differs from OEM parts. OEM replacement parts are identical to the parts originally installed on Subaru vehicles from the factory, and they are engineered to meet the same strict safety and quality standards. These issues have become increasingly important with ADAS and related technologies.” I-CAR explained that the ADAS radar is located behind the bumper cover and its radio waves are programmed to pass through the original bumper substrate. Foreign materials, such as bumper repair material or even metallic stickers, can interfere with some sensors’ field of vision and may affect the radio waves and cause false readings from the radar unit. Subaru added that its Certified Collision Support centre is ready to support customers, repairers and bill-payers in restoring vehicles as closely as possible to their pre-collision condition.
The National Collision Repairer – 2 7
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WE MEET GEORGE TAOUIL, AUSTRALIAN BORN BUSINESS OWNER OF LEBANESE DESCENT WHO HAS CREATED HIS OWN PATH IN THE CUSTOM AUTOMOTIVE SECTOR AND WHO HAS TAKEN A LEAP OF FAITH WITH A NEW APPRENTICE FROM OUTSIDE OUR INDUSTRY.
Foundations We kick off our discussion about George’s background and he tells us that his dad, Assad, founded TCR Automotive Centre in the mid-70s, and George grew up in and around the business for as long as he can remember. From the early 90s, he initially spent time in spare parts, then switched to the paint side of the business to bring greater focus to this sector. In those days, TCR was a distributor of the Regal and later, Standox brands although they did diversify into other brands throughout the journey,
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including House of Kolor. where George really found a connection to custom colours and special effect coatings. TCR is now also known as A1 Automotive Group and is still a family business, now run by George’s brother. His dad continues to be involved in the business. “In 2007 I rented this property and founded Innov8ive Customs, initially on a part time basis so that I could work on my own show cars, friends’ cars and the ‘odd’ paying customer to help pay the bills. I am also a drag racer and so was also able to put the time, energy and passion into my own race cars. In 2011 we bought the property and went full time.” George is not a tradesperson; he is a businessman with a marketing degree. He runs the business
and understands the industry intimately, but when it comes to the tools, he employs the right people with the right training and the right qualifications to do the right job. Where are they today? Innov8ive Customs is solely George’s baby but coming from an extended family that is intimately involved in the automotive sector, there is no shortage of support and advice on hand whenever he needs it – sometimes whether he likes it or not. He says the major challenge facing the business is selling the value proposition, by which he means helping the client understand why custom work is more expensive than “standard collision work” and that there is so much more to creating a one-of-a-kind vehicle of such high quality. “This is where my marketing background comes to the fore. We do full blown restorations or personalised custom work, depending on the clients’ requirements – our aim is to make our clients dreams come true.” George believes they stand out from the competition based on their
LX Torana under the hood.
high levels of customer service and their desire to ensure complete customer satisfaction. “We will spend as much time as is required to ensure the client is comfortable with us, with our processes and, of course, with the outcome.” The facility is undergoing a complete renovation, which will include a fabrication shop, resulting in Innov8ive becoming a one-stop-shop. A new beginning And now to the twist. Earlier this year George reached out to Carl Tinsley at Campbelltown TAFE looking for a new apprentice, and he was introduced to Nikola Radulović, who came from the hospitality sector. Nikola was a casualty of the COVID-19 restrictions last year, so with an interest and passion for cars had decided to reinvent himself. George was looking for someone with a few miles on the clock, hardworking and respectful. Someone who wanted to be in the industry and be the best they could be. So, the National Collision Repairer reached out to Nikola, who had spent his entire 28-year career in hospitality. When COVID-19 struck last year, the business with whom he had worked for the past 20 years was unable to keep him – and approximately 200 others – gainfully employed, so they were let go in mid-2020. “I always had more than a passing interest in cars, and I was able to repair damaged cars as a hobby to generate additional income, although this all changed in 2011 with the introduction of the repairable write-off legislation.
That was the end of that.” Nikola did some recent work on his brother’s ’69 Camaro, which helped him reconnect with cars, and in turn planted the seed for the next step in his career. He took the opportunity to reinvent himself and reached out to TAFE and enrolled in a short course developed specifically to assist people in Nikola’s situation. It was here that he met Carl Tinsley and floated the idea of a “mature age” apprenticeship. Another twist: Nikola is 49 years old. Since being laid off, he had been rejected for a whole variety of roles as a direct result of his age, but Carl – and, it turned out, George – saw things differently. Both George and Nikola are very happy with the situation and expect to work together well into the future. Carl Tinsley, yet again has demonstrated his passion for the industry and his capacity to think outside the square, without which this connection may never have happened.
Where to from here? Custom work is currently in high demand and so George has embarked upon a full renovation of their original site. “We are installing a state-of-the-art spray booth from CMC International, a selection made based on the quality of the system and the strength of my relationship with their local distributor.” In a similar vein, Innov8ive Customs is a huge fan of House of Kolor coatings for all the custom work, again based on the quality of the finish and the relationships they established many years ago. They expect to have the new facility fully operational before the end of the year. To find out more, visit: www.facebook.com/innov8ivecustoms
Editor: Against a backdrop of tough, challenging conditions it’s so great to bring you this inspirational story that really does illustrate that kindness and generosity is alive and well in our industry.
The key is always in the preparation.
Nikola Radulović with a current project, a 1974 Mazda RX-3.
Nicola's brother's recently-completed '69 Camaro.
The National Collision Repairer – 2 9
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BASF and Fuyao Group expand cooperation in the automotive industry
Sherwin-Williams to acquire European industrial coatings business of Sika
BASF and leading multinational automotive safety glass manufacturer Fuyao Glass Industry Group (Fuyao Group) have signed a strategic cooperation agreement to include the co-creation of new business development for the automotive industry into its existing scope of partnership. The collaboration builds on the long-term partnership between BASF and Fuyao Group. “We are delighted to have cooperated with BASF since 2001 for high-quality encapsulated glass for the automotive industry,” said Shu Ye, President, Fuyao Group. “With the new collaborative effort, we will further strengthen the development of innovative and sustainable automotive glass and functional exterior application in combination with BASF material solutions.” BASF will offer technical know-how and expertise in material development as part of the strategic agreement, while Fuyao Group will provide application support. Both companies will also jointly develop sustainable solutions to achieve chemically identical, high-quality products for carbon footprint management and a more sustainable future. “Innovation and sustainability are hardwired into the way businesses operate at BASF, and we are committed to developing next-generation materials for sustainable mobility,” said Jeffrey Lou, President, Advanced Materials & Systems Research, BASF. “By leveraging BASF’s deep expertise in advanced materials and Fuyao’s strong competency in glass, we are strengthening our win-win cooperation to develop solutions for the automotive industry.” “With our application and product development as well as technical competencies, BASF’s performance materials can provide high-quality surface, UV and weather stability, customised processibility in automotive window encapsulation while complying with stringent industry standards. Through our joint efforts, we aim to explore more new applications to meet the needs of automakers,” said Desmond Long, Vice President, Business Management Transportation, Performance Materials Asia Pacific, BASF
The Sherwin-Williams Company announced it has signed an agreement to acquire the European industrial coatings business of Sika AG. The transaction is expected to close at the beginning of 2022. Based in Germany and with additional sales and technical support in Poland, Austria and Switzerland, Sika’s European industrial coating business engineers, manufactures and sells corrosion protection coating systems for high value interior and exterior steel infrastructure, bridges, airport and rail, wind and energy, chemicals, power transmission and stations, interior linings for oil and gas tanks, vessels, and pipework, and water and wastewater applications, along with fire protection coating systems to protect and preserve steel, wood and concrete building components. Sika’s sales were approximately €70 million for the year ended December 2020. The acquired business will become part of Sherwin-Williams’ Performance Coatings Group operating segment and approximately 130 Sika employees are expected to join Sherwin-Williams. “This transaction fits our strategy of acquiring complementary, high-quality, differentiated businesses that add to our profitable growth momentum,” said John G. Morikis, Sherwin-Williams Chairman, President and Chief Executive Officer. “The business brings us scale, unique technology, a strong sales and marketing team, technical service capabilities, strategically located manufacturing, and leading specification and approval positions, all of which we can leverage further throughout Europe and other regions around the world. Additionally, synergy opportunities give us great confidence in accelerating the already strong financial performance of the business. We look forward to officially welcoming Sika’s industrial coating employees to Sherwin-Williams upon the close of the transaction at the beginning of next year.”
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PPG named on Forbes’ 2021 ‘Best Employers for Women’ list PPG recently announced that it has been named one of the “Best Employers for Women 2021” by Forbes magazine. PPG was the top paints, coatings, and chemicals manufacturer included on the list, and ranked No. 137 overall. As part of its efforts to strengthen diversity, equity and inclusion across the company, PPG is focusing on increasing female representation to align with population demographics in the communities in which it operates. To help achieve this objective, PPG introduced changes to its recruiting process in 2020 – using artificial intelligence to reduce unconscious biases in job descriptions, analysing labour market data to determine a representative demographic mix of candidates, and launching employee resource networks (ERNs) to support and attract underrepresented candidates. PPG also increased investment in its global Women’s Leadership
Network, which now includes more than 11% of PPG’s workforce, and trained more than 1,800 managers over the past few years on unconscious biases. In 2020, 41% of PPG’s intern class and approximately 33% of professional hires globally were women. “PPG believes in sustaining a workforce that is representative of the customers and communities we serve, and that includes a focus on our female population,” said Marvin Mendoza, PPG’s global head of diversity, equity and inclusion. “Countless studies have proven that gender diverse teams enhance business performance. But aside from being a smart organisational initiative, focusing on diversity, equity and inclusion is the right thing to do. At PPG, we know there is exciting work ahead as we continue to cultivate a truly inclusive and equitable workplace, and we are elated to celebrate the progress in our company’s journey.” Forbes ranks the top 300
employers based on an independent survey from Statista of around 50,000 US employees, including more than 30,000 women, at companies with a minimum of 1,000 employees. Survey participants evaluated companies on a number of criteria, including diversity among top executives and board members, working conditions, wages, parental leave policies, family support, flexibility, representation and pay equity. For more on PPG’s diversity, equity and inclusion efforts, visit https://sustainability.ppg.com/Peopl e/Diversity-Equity-and-Inclusion
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3M workers make 1 billion N95s during pandemic When 3M Aberdeen, South Dakota, got the call to ramp up production of N95 respirators in January 2020 to help respond to the pandemic, the scale of the work ahead was massive. But by adding hundreds of people and expanding the plant and production lines, Aberdeen helped bring monthly production of N95 respirators in the US to 95 million per month. Twenty months after the ramp-up began, the plant has reached another major milestone. Plant workers just produced their 1 billionth respirator since the beginning of the pandemic – a feat that would have otherwise taken about four years. They hit that milestone with help from 3Mers in sourcing, supply chain, value stream and engineering across the Personal Safety Division (PSD) and Enterprise Operations, as well as volunteers from across the rest of 3M. “I’m just really, really proud of our team here and how they’ve been able to react and step up to the plate,” said Andy Rehder, plant director. “I’m grateful for the sacrifices people made working 24/7 to help get frontline workers the PPE they use while helping to care for others.” Now that the plant has helped meet the needs of health care workers responding to the pandemic, 3M is once again helping to support consumer and industrial needs, too. “Our 3M Aberdeen plant employees did an amazing job over the last 20 months ramping up and producing essential N95 respirators for health care and other frontline workers,” said
Mike Vale, group president of 3M’s Safety and Industrial Business. “Their tireless efforts mean that respirators are now increasingly available for consumer and industrial customers. 3M Aberdeen has been critical to our ongoing response to the pandemic, and we will continue to give them our full support.” Editor: I recently lamented the decline of “we’re all in this together”. Well, here is a prime example of what can be achieved when we ARE “in it together”. Congratulations to the 3M organisation and its people. What an inspiration.
Axalta completes U-POL UK acquisition Axalta Coating Systems recently announced that it has successfully completed the previously advised acquisition of U-POL Holdings Limited. The acquisition of U-POL, a supplier of paint, protective coatings and accessories primarily for the automotive aftermarket, strengthens Axalta’s global refinish leadership position and supports its broader growth strategy. “The acquisition of U-POL is another step in Axalta’s growth strategy and strengthens our global leadership position in the refinish coatings segment,” said Robert Bryant, Axalta’s Chief Executive Officer. “The addition of U-POL’s team, industry expertise and operations strengthens our capabilities and provides a strong platform for future growth. We’ll work to make the integration of U-POL as seamless as possible, while maintaining high levels of service to our customers. I’m pleased to welcome our newest team members to the Axalta family and look forward to all we can accomplish together as one Axalta.” U-POL’s portfolio of automotive refinishing products and accessories include fillers, coatings, aerosols, adhesives, and paint-related products as well as other automotive aftermarket protective coatings. The addition of these offerings will expand Axalta’s addressable market into the important and growing mainstream and economy refinish segments. Axalta will accelerate the growth of U-POL’s product portfolios by increasing market access through
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existing sales and distribution channels while leveraging U-POL’s distribution channels to extend the reach of Axalta’s refinish coatings portfolio to new customers. U-POL Australia Pty Ltd remains a separately owned private family company and is not a subsidiary of U-POL Ltd (UK). Therefore, it is not a direct participant in the Axalta/ U-POL (UK) acquisition. Damian Cappelluti, General Manager U-POL Australia said at the time of the initial announcement: “We see business continuing as usual and we look forward to working to support and build U-POL brands and to ensure that innovations and product developments that arise out of this exciting acquisition are made available to our customers.” Axalta's Robert Bryant.
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SCRS Repairer Driven Education again features at SEMA The Society of Collision Repair Specialists (SCRS) has announced that registration is now open for the Repairer Driven Education (RDE) series at the 2021 SEMA Show. The SEMA Show offers an attendee experience like no other trade show on the planet. It’s the best place to see the newest and greatest in automotive products and technology, network with colleagues and interact with the brightest minds in the industry. In addition, it provides a unique opportunity to sharpen your business through knowledge acquisition at the most comprehensive collision industry education session held during the year. The RDE series is developed by SCRS and delivered annually during the SEMA Show, connecting collision repair professionals with the industry’s most notable subject matter experts. The program is designed to address real-world factors affecting collision repair businesses and establish implementable solutions and positive outcomes for attendees when they
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return home from the show. The 2021 show marks a return to the in-person event. “I think all of us learned a great deal in the past year about just how important in-person industry events are to our business,” said SCRS Chairman, Bruce Halcro of Capitol Collision. “We’re proud of the work that we did to continue to connect our industry with muchneeded educational topics during a time when the nation pulled back from events, but we are all very ready to serve our membership with an event that feels more familiar, in a venue that sparks a great deal of excitement for all who attend, and allows businesses to spend the week committed to building on their business back home.” Aaron Schulenburg, SCRS Executive Director added: “While much of the
schedule throughout the event will feel familiar to those in-person, we also recognise that large portions of our audience – such as our colleagues Down Under – will be unable to join in-person. For the first time ever, SCRS is filming all the classroom education sessions rather than just select segments. The Full Series Pass for show attendees comes with the option of a Digital Add-On to be able to share the sessions back in the shop with colleagues. Sessions will be filmed onsite, produced following the show, and rolled out in the weeks after the SEMA Show. Following the event, SCRS will open online registration to attend the pre-recorded sessions virtually as well. More details on price and availability will be released following the show, but fear not, collision repairers in Australia will still have a means to take in the education even if they can’t get to Vegas.” Monday afternoon RDE sessions at 3:00pm will kick off the week, with the Show floor opening on Tuesday morning. Tuesday and Wednesday will provide attendees with multiple SCRS education options offered in three timeslots: 9:30am, 12:30pm and 3:00pm. Thursday will host the OEM Collision Repair Technology Summit, and we are extremely excited to announce a session on electric vehicles (EV) that will feature General Motors and newer automakers Lucid Motors and Rivian. There’s a tremendous amount of conversation around the shift in commitment from vehicles designed with internalcombustion engines to a batteryelectric vehicle, and it’s certainly poised to be a focal point for mainstream and niche automakers. It’s important to understand how
these new platforms will change the shape of collision repair, and also adjust how our businesses approach training, equipment and the repair process itself. Friday will conclude with a new iteration of the IDEAS Collide Showcase from 10:30am–12:30pm, exploring a fastpaced agenda of 10-minute talks designed to stimulate thought surrounding business challenges that can be overcome with unconventional ideas.
Topics include: 1. Trump's tax strategies for body shops: Brad Mewes, CFO, The Mewes Group CFOs. 2. Telematics – the collision repair gamechanger: Jake Rodenroth,
Diagnostic Specialist. 3. Inaccurate total loss valuations create a lose–lose for everyone, Sandy Blalock, Executive Director, Automotive Recyclers Association. 4. Don’t contaminate your repair plan with outside influence: Danny Gredinberg, Administrator, Database Enhancement Gateway (DEG). 5. OEM recommended materials for aftermarket body repair: Todd Korpi, Global Key Accounts Director, 3M. 6. What if AI were used to increase repair plan thoroughness, rather than mitigate estimate lines? Pete Tagliapietra, Founder, NuGen IT, an OEC Company. 7. Data security and the digital
Collision repairers in Australia will still have a means to take in the education even if they can’t get to Vegas.
transformation of the auto claims economy: Brandon Laur, Vice President, CCi Global Technologies (formerly ClaimsCorp) 8. Modifying vehicles in an ADAS world: Ben Kaminski, General Manager, SEMA Garage Detroit. 9. Plastic waste in collision repair – the problems, the solutions and sustainability: Michael LoPrete, Vice President of Global Operations, Plastfix Industries. 10. Making safety inspections a nonnegotiable item: Mike Anderson, President, CollisionAdvice.com For more information on the SCRS RDE line-up, visit: www.scrs.com/rde. Courtesy of Aaron Schulenburg, Executive Director SCRS.
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with Hella Gutmann Solutions
Rear radar What does your workshop need to consider? Today’s vehicles are being fitted with increasingly more technology to assist in reducing the frequency and severity of accidents, mitigating the damage to vehicle occupants, pedestrians, and the vehicle itself. One such technology is short/medium range radar. These sensors are fitted to the rear corners of the vehicle (though we are now also seeing fitment to the front corners and sides of vehicles) and fulfill multiple roles. They are primarily used for blind spot detection or lane change assist, but like most sensors fitted to today’s vehicles, they also contribute data for other driver assist functions, including cross traffic alert, exit assist, automated parking, and collision mitigation systems. The fact that these sensors have the ability to “see” through plastics means that they can be fitted behind bumpers, skirts and side panels. Thus, their presence may not be immediately obvious to technicians. Identifying the presence of radar sensors fitted to a vehicle Before commencing any repairs on a vehicle today we recommend conducting a full diagnostic scan of the vehicle to ascertain any pre-existing fault/trouble codes and what, if any, ADAS are fitted. This will allow you to consider any implications the vehicle’s planned work will have on these systems. Prior to commencing the job, as you are walking around the vehicle checking its condition, look at the side mirrors for any warning lights fitted. This will immediately alert you to the presence of a blind spot/lane change assist system fitted to the vehicle. Once you have identified the presence of such systems, you can now assess the potential impact your planned work may have.
Body repairs on vehicles fitted with short/medium range radars When repairing bumpers, skirts and side panels on vehicles fitted with these radars, it is vital to adhere to the manufacturer’s repair methods. Many manufacturers prohibit the use of body fillers on these panels, and in some cases the use of metallic type paints may also be forbidden. Manufacturers may also dictate that the radars must be calibrated after removing and refitting these panels, even if the radar units themselves have not been disturbed. Replacing short/medium range radars Many of these types of radar units can be replaced without coding the new replacement unit. The manufacturer’s repair methods will clearly state if coding is necessary. Be aware that some manufacturers dictate that you must replace both left- and right-hand units (master and slave) together, so always ensure you are following the repair instructions. It is also worth noting that whilst the left- and right-hand units may look identical, they are, in fact, side specific, so ensure you are replacing the correct part number for the respective side of the vehicle. If the vehicle has had accident damage, make sure that the
mounting brackets for the radar units are undamaged and correctly mounted as the initial fitting position of the radar must be correct, otherwise it may result in a failed calibration. Calibrating short/medium range radars There are two common ways that these units are calibrated, static and dynamic. Static calibration uses a target, such as a reflector cone or Doppler generator, placed in a precise location in relation to the radar sensor. The ECU interprets the reflected waves and, via specific software, “orientates” itself and its surroundings. This sets a base for the system to calculate where a relevant obstacle is in relation to the vehicle. For dynamic calibration, a diagnostic tool may be required to place the system into calibration mode. The user will then be guided by instructions as to speed, road conditions and various factors to follow whilst driving, with a message indicating when the calibration is complete. While there are many factors to take into consideration when repairing ADAS enabled vehicles, there is a range of tools and equipment available to workshops to aid in this process.
To find out more about what Hella Gutmann Solutions can offer your workshop, contact us for a no obligation discussion with one of our specialists: Tel: 1800 061 729 or E: firstname.lastname@example.org
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L I F E T I M E
A C H I E V E M E N T
Criteria for induction into the National Collision Repairer Lifetime Achievement Honour Roll 1. 2. 3. 4.
A minimum of 10 years in the collision repair industry Contributions to the collision repair industry beyond the scope of their local area Contributions to the collision repair industry beyond the scope of their direct employment Nominations shall come from within the collision repair industry on the nomination form with supporting rationale.
A nomination form can be obtained from: The National Collision Repairer PO Box 1258, Kyneton Victoria 3444 Email: email@example.com Tel: +61 458 588 333
The National Collision Repairer thanks and acknowledges the ongoing support of our sponsors
Honour Roll Richard Nathan ................................ David Weatherall ................................ Terry Flanagan OAM ................................ Marshall Duncan ................................ Graham Winter ................................ Jeff Hendler (Int) ................................ Max Chanter ................................ John Howes ................................ Robert Renwick (Int) ................................ David Newton-Ross ................................ Wayne Phipps ................................ Richard Pratt ................................ Bob Rees ................................ Lance Weiss ................................ Mark Brady ................................ Don Wait OAM ................................ Tony Farrugia ................................ Bob Christie ................................ John Zulian ................................ Tom Vukelic ................................ Robin Taylor ................................ Ray McMartin ................................ Colin Edwards ................................ Ian Wilkinson ................................ Julie Thomas ................................ Brian Johnson ................................ Terry Feehan ................................ Owen Webb OAM ................................ Phil Nixon ................................ Trevor Parkes ................................ Tony Warrener OAM ................................ Brenton Abbott ................................ Michael Killen ................................ Carl Tinsley ................................ Per Madsen (Int) ................................ Rex Crowther (Int) ................................ Michael Wilkinson ................................ Garry Clear ................................ Cec Simpson ................................ Mark Czvitkovits ................................ Martin Stone AM ................................ Julie Wadley ................................ Walter Zuber (Int) ................................ Brad Franklin ................................ Jeff Williams ................................ Jim Vais
The National Collision Repairer – 3 7
F U T U R E
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Proudly sponsored by IAG
Inductions postponed but not forgotten AS WE CONTINUE THE RACE TOWARDS EASING THE COVID-19-RELATED, GOVERNMENT-IMPOSED RESTRICTIONS, WE DECIDED IT WAS TIMELY TO RECONNECT WITH THREE OF OUR FUTURE LEADERS OF THE INDUSTRY FROM EARLIER IN THE YEAR WHO HAVE YET TO BE FORMALLY INDUCTED. Daniel Benea, Business Performance Manager at Repairhub, Banyo, actually had his induction presentation postponed as Brisbane went into to snap lockdown just prior to Easter. Daniel works closely with several others to ensure the business is as effective and efficient as possible, is quick to show initiative and is the kind of coolheaded, affable leader who brings his best each and every day. It’s not surprising that Daniel has an ambition to one day become operations manager, although this is his longerterm plan as right now it’s all about consolidating his skills in his current position. “I just love working with the team at Repairhub and being part of such a great organisation. I can’t speak highly enough of the support and guidance I’ve received from the directors and other leaders in the organisation.”
Stephanie Wilk joined CAPITAL S.M.A.R.T’s Ingleburn facility in NSW and went on to their Repairs Apprentice Academy at Riverwood, trained at Ultimo TAFE and is now a qualified spray painter. She also won the Sydney Regional WorldSkills Gold Medal in autobody refinishing. Her passion for art and creativity raised her initial interest in spray painting and when she saw how a spray painter can transform a car, she was hooked. Sammy O'Connell, HR Business Partner at Capital S.M.A.R.T has been following Stephanie’s development and watched her hold her own amongst some great painters in the business. Looking ahead, Stephanie has an ambition to one day move into a role where she can help others in the trade and share her own experiences. However, in the short term it’s all about being the best spray painter she can be.
Lachlan Cheney is a second year autobody repair apprentice with Sheen Panel Service in Glen Waverley and a student at Kangan Institute’s Automotive Centre of Excellence, where he found that, as part of the Sheen apprenticeship program, he was able to attend Sheen-specific classes at the TAFE. He says the program is great because he also gets to do a bit of fabricating, which really helps to develop his fundamental skills. At the Kangan Institute’s 2021 Industry Excellence Awards in February this year, Lachlan was awarded the Sheen Group Body Repair Apprentice of the Year. He is highly complimentary of Sheen Panel Service: “The work environment is really great as all the apprentices receive strong support from the more experienced staff. It’s fantastic to be part of the Sheen Team.”
In summary, we are once again thrilled to have these three young talented technicians in our industry, and we have every confidence they all have a bright future ahead. We look forward to the time when we can formally induct each of them into the program. Visit: www.nationalcollisionrepairer.com.au/category/future-leaders-of-the-industry/ for more information on each of these inductees and all the other Future Leaders of the Industry. IAG’s ongoing support and sponsorship of these awards is greatly appreciated, as is the support from I-CAR Australia, who donates two training courses valued at over $500 to each Future Leader of the Industry.
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COVID-19 Support We make your world a safer place. IAG has a range of measures in place to support its customers, partners and the community during the ongoing pandemic.
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Norton MeshPower? Powerful dust extraction for a breath of fresh air Sanding can be messy, but with Norton MeshPower you get powerful dust extraction for virtually dust-free sanding. This means a cleaner, healthier working environment, a better finish and a more efficient sanding experience. A cleaner work environment The open mesh construction of the backing allows dust particles to flow freely through thousands of tiny holes. Creating a virtually dust-free sanding environment reduces clean-up time, provides a better quality finish, and the reduced consumable cost means sanding solutions have evolved. Better for your health, better for your application, and better for your business! Norton MeshPower advantage Uniquely, Norton MeshPower features 100% ceramic grain technology. This provides extended life over normal aluminium oxide and a consistent and reliable surface finish. No-Fil is applied to the abrasive grains, which helps to prevent clogging, and thus improves productivity and value. It allows the grain to wear evenly, resulting in a finer scratch pattern with faster, more
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consistent results. The self-grip hook and loop backing with no designated hole pattern make it easy to quickly align to virtually any back-up pad. The open structure and premium resin bond system allows the product to be used wet or dry. With a more rigid backing in coarser grits for heavy-duty applications, to flexible, lighter-weight backing for flexibility on curves and contours, Norton MeshPower will help make your job faster, cleaner and more efficient. Grit recommendation: Paint stripping: 80–120 grit Filler sanding: 80–240 grit Primer sanding: 320–400 grit So, increase performance even further by using the Norton MeshPower discs with the Norton Multi-Air back-up pads – it’s the ultimate dust extraction experience! In the automotive aftermarket, Norton MeshPower can be used on primer, filler, paint, lacquer, fibreglass, aluminium, gel coat and plastic in panel repair, spot repair and bumper repair. It can also be used on new panels and by hand or with a machine. For further information, call Saint-Gobain on 1300 007 650, or visit www.saint-gobain.com.au
E V E N T S
T R A I N I N G
3M Australia George Di Scala Tel: 0400 382 649
Network Connect Recognise Calendar of events KNOWING WHEN IT’S ON AND WHAT’S COMING UP
Automechanika 14-16 September 2021 – Frankfurt (and virtual) Motorclassica 9-11 October 2021 – Melbourne, Victoria The SEMA Show 2-5 November. 2021 – Las Vegas
TAFE NSW - be whatever you want to be It doesn't matter what stage you're at, your next step is right here! Your career is a series of steps and decisions throughout your life but one of the best decisions you can make is to continually be learning. With over 1,200 courses across a wide variety of industries and professions, TAFE NSW is here to help you succeed. We have specialised programs that can give you a head start with work, and we also offer vocational courses that are an ideal pathway to qualifications in the automotive repair industry. Apprenticeships and traineeships combine paid work and structured training that lead to a nationally recognised qualification. Anyone can become an apprentice or trainee at any age, as long as you have an employer to take you on, and TAFE NSW offers both recognised apprenticeship and traineeship programs. TAFE NSW delivers classes in a dynamic small-class environment with access to modern facilities where students will be equipped with practical skills and knowledge, gain strong employer connections and be job-ready upon completion of their course. Courses are taught by a staff of world-class teachers recognised for their experience and depth of current industry knowledge. With 130 locations across NSW, you'll get access to top industry training facilities and state-of-the-art classrooms, plus great student services. If you prefer to study online, you can connect with your teacher and classmates in a virtual classroom, whenever and wherever you like. For more information, visit: https://www.tafensw.edu.au/study/pathways
AkzoNobel Paul Horvath Tel: (03) 9644 1711 Axalta Coating Systems Product training Axalta services Tel: 1800 292 582 BASF Australia Ltd James Green Tel: 0402 110 378 Dents R Us Training Academy Laury Chibnall Tel: 0438 383 555 iBodyshop E: firstname.lastname@example.org Tel: (03) 9548 7444 I-CAR Australia Brisbane Office Admin Tel: (07) 3219 9088 STORKAWD Pty Ltd (Fusor and Farecla) Tel: (03) 9560 6060 Mipa Australia Pty Ltd Tel: (03) 9739 8800 PPG Australia Pty Ltd www.ppgrefinish.com.au/training VIC/TAS: (03) 8586 0000 NSW/ACT: (02) 9854 6600 QLD/NT: (07) 3823 8000 SA: 0412 832 919 WA: 0437 902 125 Protec Tel: 1800 076 466 Saint Gobain Customer Service - 1300 007 650 Michelle Morgan - 0425 516 894 SAPE Automotive Training Academy Tel: (02) 9772 9000 sia Abrasives Tel: 1300 742 123 Thatcham-Escribe www.thatchamescribe.com.au 1300 769 348 U-pol Tel: 0400 366 483 Valspar Automotive Tel: (02) 4368 4054
The National Collision Repairer – 4 1
C U S T O M
C O R N E R
with Owen Webb
RedCentre NATS 2021
Following yet another long challenging year for the custom car scene, Red CentreNATS 07 got underway on 3 September in Alice Springs, Northern Territory, and our intrepid doyen of this industry sector was there in spirit, liaising with those who were there in body. As always, the normally clean, crisp fresh air in Alice Springs was thick with the smell of burnt rubber and the sound of hi-performance engines revving from Friday to Sunday, as this annual must-see festival brought huge crowds of motor enthusiasts into “The Alice”.
Interestingly, it’s actually the only event in Australia where it’s legal to drive highly modified, unregistered vehicles on the roads – but only for one weekend. As an indication of the desire to get back out and about, there was a record number of participants and more than 900 cars competing in the various events and categories throughout the weekend. As we know, Alice is 1,500 kilometres from anywhere and it’s a testament to both the event organisers and the town that so many are willing to make the trip. With drag racing, burnout
competitions, show car displays and four-wheel drive events held at two locations in the city, every motor enthusiast had an opportunity to get involved. After fierce competition in every category, the winners were announced on the Sunday afternoon. Scrutineering and pre-judging were carried out from Wednesday to Friday, with final judging being completed on Friday night and Saturday morning. The top judged cars from Summernats and Rockynats took out the majority of judging awards – Charlie Harley’s ’57 Chev and Billy Shelton’s VL Commodore. Billy
Charlie Harley’s '57 Chev.
Commodore ute during burnout qualifying Friday night.
Lime HQ Ute with stunning desert backdrop.
Yellow tyre smoke on the FROFFIN, always well attended.
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and his team built this car in under 12 months and unveiled it at Rockynats at Easter. He was determined to have a real shot at Grand Champion in Alice, which he did, winning the drag racing with an 8.6 second run, 2nd in the Motorkhana, and several category awards in the judging. Overall, he accumulated enough points to be crowned the RCN7 Grand Champion. Jono Kelly’s 3FIVE5 finally won the Burnout Masters after having tried for several years. Jono has just put a Nascar engine in his Commodore and was thrilled to finally take the top gong. He will be throwing everything at it for the Summernats final. Last year’s runner up, Todd Knight, was crowned the Heavy Hitter 7.00–7.99 litre in his Pontiac Grandam. The racers love the Inland Dragway and most come back year after year chasing a win, but overall just enjoying such a great event. Also, Gavin Blowes from Adelaide took out the People’s Choice in his HG Kingswood. This is always the entrants’ favourite award as obviously it is popular with the public. Thomas Warr came across from Perth with a host of his cars and took out Judge’s Choice with his ’63 Chev C10. Chief Judge Racheal Durbidge just loved this truck and thought it epitomised what a Judge’s Choice is all about. Interestingly, Tom Rigney’s Harley Davidson VROD was awarded Best in Show.
Reigning Burnout Master Champion Warren Gersekowski and his team travelled from Toowoomba in Queensland to defend his title after winning for the past two years. “We always have a had a good run here, although there is a lot of strong competition this year. The people are great, all the locals make you feel welcome, even though we’re invading their town. They really can’t do enough for you.” The show is always well supported by Shannons, and local Charles Darwin TAFE had a great display of vehicles and an engine build-off where a couple guys team up, strip an engine, rebuild it, and fire it up within a set time. As in past years, the whole town supports this event, from the hotels, accommodation, food and fuel facilities, all so pleased to have us all in town. It brings in plenty of money but more importantly, it generates a great vibe as yet again there hasn’t been a lot of tourists in the Red Centre for the second consecutive year. One of the real features for this year was the Indigenous program we’ve been working on. Due to COVID-19 we couldn’t cover as much as we wanted but it still went over well. There will be a full overview of this program in an upcoming issue but here is the outline of the program. We are working with an NT
government program called Right Tracks. I have been out to several remote communities in the Territory to gauge interest in rebuilding a vehicle and displaying it at RCN. This year we had three vehicles on display and 20 people from the communities involved with the event. On Saturday, Rachael gave a pinstriping demonstration and involved the guys with some hands-on tuition. Next year we will have some Indigenous artists at the event. I can’t wait to see some of the combined pinstriping and Indigenous art. The Indigenous community has such a great love of cars and overall, this program is about involving and growing their skill level in car repairs. But more importantly, it’s about bringing them together for health and education in their communities. As I say every year, Red CentreNATS is one of my favourite events in Australia, and it’s so great to see it going from strength to strength. The way things are going, 2022 will be even bigger again, so start planning now for what will surely a great RCN8! Owen is a leading figure within the auto re-styling and vehicle modification industry and a Lifetime Achievement Award inductee. He is Technical and Training Manager at Concept Paints.
Cars line up for scrutineering and pre judging at Lassiters Casino.
The National Collision Repairer – 4 3
S T A T E S I D E
with John Yoswick
Fixing the leakypipeline SCHOOLS AND INDUSTRY NEED TO WORK TOGETHER TO SOLVE THE PERENNIAL ISSUE OF THE SHORTAGE OF NEW TECHNICIANS ENTERING – AND STAYING IN – OUR INDUSTRY. The shortage of entry-level collision repair technicians appears to be nearly a global problem, so several recent discussions of the issue within the United States may offer some insights for those elsewhere. One significant barrier to solving the technician shortage is what Mike Coley refers to as a “leaky pipeline” between schools and the industry. “You start with 100 graduates, 19 go off and do something else and 81 go into the industry. But then 23 of them leave within two years, and we’re left with 58,” said Coley, the president of the ASE Education Foundation, which offers support and accreditation for automotive-related training programs in the United States. “These numbers are substantial. We’re training 100 students, but after two years we only have 58 in the industry. We need to improve these numbers so we keep more of them in the industry.” Coley was reporting on the findings of a recent survey conducted the Foundation of more than 3,000 current and former automotive and collision repair student. Nearly half (44%) said they felt their current training program was preparing them “extremely well” for employment, and an equal number (46%) said they felt at least “somewhat” prepared. Among current students, many of the survey findings were generally positive. About 75% said they “probably” or “definitely” intended to pursue a career in the industry. However, the 1 in 4 who didn’t plan to work in the industry listed a variety of other career choices: engineering (16%), other technical trades, such as welding or wind power
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(14%), business management (11%), the military (7%), law enforcement (6%), health sciences (5%), construction (4%) or aviation (4%). “There’s some pretty aspirational fields there,” Coley said. “But honestly, I’d like to see more of them say, ‘I really feel I have an opportunity in the automotive field.’” That’s part of the “leaky pipeline.” Among education program graduates working in the industry, many of the numbers were also good. More than 90% said they were “somewhat” or “extremely” well prepared by their education to work in the industry, more than half (55%) said they were very happy with their decision to enter the industry, and another 30% were at least “somewhat” happy with that decision. The real evidence of the “leaky pipeline” is the 41% of automotive
education program graduates who, within two years of graduation, were not working in the industry, said Coley. Some had pursued those “aspirational fields”, such as engineering, business management, law enforcement, construction or other technical trades. However, 11% were unemployed, 9% working in delivery, 11% were working as labourer and 11% in retail or food service. About 1 in 5 cited seeing better opportunities outside the industry, but the majority gave other reasons they didn’t want to stay in the industry, such as pay structure or low wages, management issues, the lack of an obvious career path, or a lack of interest in the work. “That’s a concern,” said Coley. “In some cases something drew them out – they had a better opportunity elsewhere. But in many cases, it was because we pushed them out of the
automotive industry. So, how did we push them out? Various reasons, including poor salary or low wages, they couldn’t get along with their boss or co-workers, or they didn’t enjoy the work or they lost interest. The way I look at those is, if you’re not making much money and you’re not enjoying the work that you’re doing, you probably got off on the wrong foot right off the bat. You didn’t get a good start in the industry and therefore you didn’t stick.” Coley said that one way to fix the “leaky pipeline” is to make sure more students get real “work-based learning” as part of their training program. Not just a part-time job “sweeping floors or turning oil filters”, but a structured apprenticeship or coop program with the shop and the school working together to help make students more productive when they enter industry – prepared to do more rewarding, interesting work, and justify a decent wage. Among those graduates working in the industry, Coley said, 62% said they had work-based learning as part of their training, whereas 47% of graduates not working in the industry after two years had a work-based learning experience. “We think that’s a telling number,” said Coley. There also needs to be more involvement from the industry with the schools, added George Arrants, vice president of the ASE Education
Work-based learning is crucial.
Foundation. Arrants said another survey, in May, of high school students in automotive training asked who had visited or presented to their class (inperson or virtually) that school year. About 40% said someone from an industry training program at a school had spoken that year, but only about 1 in 4 said someone from a local shop or dealership had presented, and even fewer said a former automotive student had been brought in to speak to current students. Attendees at the recent Collision Industry Conference (CIC) discussed another potential way to address the issue. “We don’t have enough new technicians coming into the industry, and the question is: are we perhaps setting the bar too high?” said committee member Kurt Lammon. “Are we expecting an Olympic athlete when the high school runner-up will do?” Lammon said school accreditation programs often list dozens or even hundreds of skills schools are expected to cover in their collision repair curriculums. But many shops say just five basic skills – dent repair, paint prep, detailing, plastic repair, and the ability to remove and replace boltedon parts – would be enough to make an entry-level employee productive within a shop from day one. Bud Center, chairman of the committee, said the committee isn’t suggesting schools teach only those five
skills, but “to have a more intense focus on them so students have the knowledge and skills to come out and be productive when they hit the shop floor.” The committee is in the early stages of creating a summary that lists the various “learning outcomes” needed for each of the five basic skills, as well as potential sources for training for those specific skills. CIC Chairman Darrell Amberson asked the committee how the five skills concept could be presented “to a college or student so you don’t discourage those that are interested in seeking that higher level?” Center said, “If you tell a kid, ‘you’re going to learn [only] five skills’, they’re going to have a hard time recruiting kids into the program, so we still have to keep the other knowledge and skills in the curriculum. It’s just that there will be a much heavier focus on these five skills.” The committee first addressed the topic of narrowing the set of skills students were encouraged to master last year as a possible way to expand the pool of collision repair training programs in schools, particularly at the high school level. Gene Lopez, who co-chaired the committee at that time, said the best training programs produce entry-level workers with these five skills and far more, and that shouldn’t change. “However, a new high school program that focuses on just those five, along with some training in safety, employability and soft skills, would have far less of a burden on budget requirements for equipment, tools and materials in these high schools. It could also expand the pool of potential instructors qualified to teach such programs, leading to ‘a renewed acceptance of collision technology in our high school systems’.” John is a freelance writer based in the United States who has been writing about the automotive industry since 1988, he is also the editor of the weekly Crash Network www.CrashNetwork.com
The National Collision Repairer – 4 5
P R O D U C T
S H O W C A S E
The CBR2000 riveting tool from Car-O-Liner Strong, fast, battery-powered, brushless blind rivet technology The CBR2000 is a professional, battery-driven riveting tool for mounting pop rivets up to 6.4 mm diameter. Thanks to its brushless motor and a setting force of 20,000 N, this riveting tool is perfect for mounting structural pop rivets. With this professional, flexible tool you never need worry about cables being constantly in the way and you can mount pop rivets where and when you want. The CBR2000 features good ergonomics, high-speed and a long operating time.
Special software controls the motor. • The li-ion battery chargers can handle 110–240v ac voltages and international plugs are also included in the kit. The CBR2000 fits nicely into the custom case – take it wherever it is needed! The portable kit includes CBR2000 rivet gun, slide-in battery(s), battery charger, exchange nosepieces, maintenance wrench. Car-O-Liner, when only the best will do! For more information, go to www.car-o-liner.com.au or call Car-O-Liner Australia on Tel: (02) 4271 6287.
Features and benefits: • Three light-emitting diodes are integrated into the adjustment ring and light up your rivet area and the diodes remain illuminated after the setting process, giving a continuous workflow even under bad lighting conditions. • The slide-in/out battery has an optical and acoustic charging status display where the sleep function and the electrical feedback of the braking energy extend the battery range to up to 2,000 riveting operations. • The fast-charging unit has a quick charge function so the battery can be used again after only 45 minutes of charging, and is fully charged after just 90 minutes. • Immediately after mandrel break-off, this optional autoreverse function operating mode stops the pulling process and moves the jaw assembly back into the initial position. This saves time and energy while making sure the tool is immediately ready for use. • The brushless DC motor technology is highly efficient with a long life and uses electrical sensors to detect the rotor’s position and commutate the stator coil via circuit breakers.
Find your “True Soul” mate Thanks to a high degree of colourful detailing, combined with ground-breaking nozzle technology, the latest SATAjet X 5500 special edition is designed to inspire! Top-notch airbrush artists have the power to thrill, delight and excite with their work and Leah Gall is one of the best. Around 10 years ago, the renowned American airbrush artist and owner of Finishline Design Inc inspired painters all over the globe when she designed the legendary SATAjet 4000 B Heart and Soul special edition. Now, Leah’s talents have once again been put on display as she offers a glimpse into her colourful, multifaceted life with the new SATAjet X 5500 True Soul. This latest SATAjet special edition comes with a sophisticated, colourful, highly detailed and durable exterior finish. Wrapping right around the gun surface, the wild, beautiful and vivid design elements include dragons, gorgeous women, exotic fish, eagles, a skull and a classic V-twin motorcycle engine, among other things. Whether you need a little inspiration or not, the SATAjet X 5500 True Soul is not just a work of art – it’s also a fully functional spray gun that is perfect for everyday use in the spray booth where it will quickly become your True Soul mate! Best of all, this special edition spray gun comes with all the high value features of the regular SATAjet X 5500,
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including the innovative and unique X-Nozzle System. This range of nozzle options makes it easy to perfectly tune the gun to suit a painter’s personal spraying preferences, the paint brand being used and application conditions ranging from a cold, dry Melbourne to a hot, humid North Queensland. Alternatively, the SATAjet X 5500 True Soul can also make an awesome addition to a collector’s display cabinet. The SATAjet X 5500 True Soul is available in selected nozzle sizes, with the option of HVLP or RP technologies, as well as in non-digital or the hugely popular DIGITAL format with an air pressure gauge built into the gun handle. Given the sell-out popularity of previous SATAjet special edition models, it’s best to get your order in ASAP at your SATA distributor to avoid disappointment.
Axalta supports remote customers using latest technology Axalta is taking its customer support to the next level through a remote technical conferencing solution. The latest initiative enables customers in Australia and New Zealand to receive technical assistance from Axalta’s coating experts through innovative smart glasses in conjunction with a digital communications platform. Using extended reality (XR), repair technicians save time by operating the smart glasses hands-free to access the most up-to-date repair procedures and training videos, all within their field of vision. This solution also allows technicians to call and collaborate with Axalta technical experts in realtime, right at the vehicle. The pandemic accelerated the need for Axalta to identify different ways to support local customers remotely and deliver better operational efficiency. The introduction of this new technology is the first step in providing a solution for remote technical paint-related support and extends to include IT and colour connectivity. Several repair facilities in Australia, including North West Smash Repairs (NWSR) in Bilingurr (Broome) WA, are using the smart glasses solution. Team members at NWSR are actively utilising the smart glasses in their work following the recent installation of a Cromax system. Axalta representatives located in Perth are remotely supporting the NWSR team, and the
plan is to expand the number of shops utilising the technology at a later stage, which will encompass refinish training programs and other business support for body shop owners. "COVID-19 has challenged us to re-examine the services we offer. We continue to support our customers, but under new and often challenging circumstances,” said Steven Brett, Managing Director of Australia and New Zealand at Axalta. “This latest initiative allows us to provide advanced support solutions to our customers in regional and remote areas." The smart glasses solution provides an easy-to-use and comfortable digital experience. A repair technician can readily share live video and audio by using a digital communications platform in conjunction with the glasses and the built-in camera. This allows the remote expert to zoom in and out on the repair area, discuss the appropriate steps to take and add instructional diagrams or text. The expert can also share video, process charts or instructions that can be seen by the repair technician through the viewer. The smart glasses headset is designed for long periods of use and is voice activated and durably built for real-life work environments. To learn more about Axalta’s smart glasses initiative, contact your local Axalta representative or call 1800 292 582.
Minutes with ...
Vince Carroll DNS Technology When did you join the industry? 3 years ago What was your first job in the industry? Trainer at DNS Technology. Over 3 years I’ve worked with some of the best estimators in the industry - I think I can almost write a good quote! What do you do now? I am a Trainer, helping all of our new and existing customers learn how to make the most of iBodyshop. What do you like about the industry? The people from all walks of life working in smash repairers. Every shop does things differently and anyone can succeed if they have the right attitude. What do you dislike about the industry? Resistance to change; change is scary but keeping up with technology is especially vital at the moment with the rise of advanced safety technology and EVs. What music do you like? I have favourites in every genre, but mostly metal. What is your favourite food? Pasta, garlic bread, katsu curry. There’s more, but I would go on forever. And your favourite drink? A rum old fashioned or a Dark and Stormy. Your hobbies? Video Games, Dungeons and Dragons, Formula 1, and Sim Racing. I’m basically just a big ole’ nerd.
The National Collision Repairer – 4 7
Who in the world would you most like to meet? Daniel Ricciardo seems like he would be great to have a beer with.
P R O D U C T
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The Jollift 1330 Bench from SAPE Looking for a space-saving repair bench with all the features of a large bench? With the Jollift 1330 Fast Repair Bench, you can now equip each work bay with a quality European car bench. The flexibility of the modular design means that multiple benches can share one pull post, one set of clamps and one set of wheel stands, which makes it totally affordable for each work bay to have its own repair bench. You only need to purchase the fast repair bench for each bay and then add a pull post, set of clamps and wheel stands that can be used for all benches. The Italian made Jollift, totally modular and now totally affordable!
• ergonomic work height • 100mm–1300mm lift • 3000 kg capacity • adjustable sill clamps • portable remote-control unit • various safety locking heights • made in Italy. Optional extras: • heightened sill clamps (for use with measuring system) • double rotating 10 tonne pull post The Jollift 1330 Bench – for total flexibility in your workshop! For further information, contact the SAPE Group on (02) 9772 9097 or visit https://shop.sape.com.au/
Features and benefits: • modern grey finish • fast repair bench • downward pull wheel included • 360 degree pulling • 6 tonne pull post • big or small repairs • estimating, assembly and disassembly
Roberlo completes the colour range for its primer In order to enlarge the possibilities for one of their fastest movers, Roberlo is launching two more colours to complete the Multyfiller Express primer range in Australia. Multyfiller Express is a high solid content 4:1 acrylic primer that stands out for its excellent balance between coverage, fast drying times and extremely easy sanding properties. These benefits, as well as their excellent performance, make it your ideal primer for partial or air drying repairs. To maximise the potential of this primer, white and black colours will be added to the existing light grey primer option, providing more opportunities for the painters to do their job more efficiently.
Features and benefits: • Very fast drying times. Ideal for partial repairs and air drying. • Fast curing, even in low temperature or high humidity conditions. • Excellent performance and can be used as high build primer-surfacer. • Excellent sag resistance due to its optimal thixotropy. • Shares hardener with 150HS clearcoat, providing greater versatility. • Fantastic wet or dry sanding ease, including with hand sanding process. Roberlo products are distributed by Le’Mix Pty Ltd. For more information about these three Multyfiller Express primer or other Le’Mix products, contact Le’Mix on Tel: (02) 9708 4959 or visit: www.lemix.com.au
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Aussies know a thing or two about how to take a good thing and make it better. From dunking a Tim Tam in your morning coffee, to downing an ice cold pint of beer with your Parma, there are some things that just work better together. At Fix Auto Australia, we’re all about building partnerships so that your business goes from good to great.
BETTER TOGETHER FIX AUTO AUSTRALIA & OUR SUPPLIER PARTNERS
Fix Auto is the world’s largest independent repair network, with over 700 locations in 13 countries taking advantage of our systems, resources, training and global buying power, coupled with the strength of leading collision industry brands. If you’re ready to go one better, call the team on 1300 FIX AUTO or visit ﬁxauto.com.