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MAY 2019

www.nationalcollisionrepairer.com.au

THE

NATIONAL

CollisionRepairer News, views & information for the Collision Industry Professional ACKNOWLEDGED BY THE INDUSTRY AS THE LEADING MAGAZINE

Full report on the 2019 Collision Repair Expo from Melbourne See Maxine Colligan at the Global Skills Challenge We induct four more Lifetime Achievement Award recipients


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O.M.G. What a month it was! I just can’t believe how much has happened in the past month, and how many events or functions were held in such a short timeframe – how do we ever manage to survive? It all kicked off in the first week with the biennial Automotive Aftermarket Expo and the Collision Repair Expo, held at the Melbourne Convention and Entertainment Centre, organised once again by the Australian Automotive Aftermarket Association. The event, which was officially opened by President Graham Scudamore-Smith and Victorian Minister for Tourism, Sport and Major Events, the Hon Martin Pakula, once again lived up to all the hype with a great diversity of exhibitors and an extensive seminar program. The full report on the event is on page 14. During the month we also dropped in on the Kangan Institute’s Automotive Centre of Excellence, which hosted the Global Skills Challenge, the warm-up event to WorldSkills 2019 in Russia later this year. With seven competitors in the car painting category, Maxine Colligan, a Future Leader of the Industry, was the overall winner ahead of the Chinese and Russian competitors. Maxine was quick to acknowledge the support of all of those who supported her - read the full report on page 30. We also formally presented a very special Future Leader of the Industry,

Old friend LAA inductee, Max Chanter.

this time at the Lifetime Achievement Awards presentation breakfast on the second morning of the Collision Repair Expo. Why? Well, the recipient was 20 year old Cameron Killen, whose father Michael is a Lifetime Achievement Award recipient. Whilst Cameron found the presentation somewhat daunting in front of such an esteemed audience, I am sure it was a moment that both Cameron and Michael will cherish for many years. See the full report on page 32. Now to the 13th annual Lifetime Achievement Awards. We inducted Mark Czvitkovits – CEO I-CAR Australia, Martin Stone – CEO The Sheen Group, Julie Wadley – Managing Director, Wadley’s Panel Beaters and Walter Zuber – former

THE

Membership Liaison Officer CRA-NZ. In very different ways, they have all contributed “over and above the call of duty” throughout their careers. See their full stories and the report on this great event on page 26. And, speaking of “over and above the call of duty”, we also attended arguably the most important event of the month – the Anzac Day Dawn Service. Whilst this occasion is, of course, in recognition of the Gallipoli landing in 1915, it is also a time to remember all servicemen and servicewomen who paid the ultimate sacrifice fighting for their country – irrespective of which side they were on. Lest we forget. As always, we have a myriad of local and global news articles, together with all our regular columns. We announce Symposium2019 on page 12, Ford supports juvenile diabetes on page 34, Daimler invests in battery technology on page 36, Owen takes us to Chryslers on the Murray on page 40 and on page 44 Mark looks at how I-CAR can help you face the challenges ahead in 2019.

As always, happy to chat.

The National Collision Repairer magazine – Making a difference in our industry

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CollisionRepairer To receive our weekly e-newsletter sign up at www.nationalcollisionrepairer.com.au or email: josephine@nationalcollisionrepairer.com.au For all the updates follow us on Facebook and LinkedIn.

“Staying connected” The National Collision Repairer – 1


THE

NATIONAL

CollisionRepairer 2019

Contents Latest News Local news

4

Keep up to date with what’s happening in our industry around the country.

Symposium2019

12

Announcing “Horizons”, the only Sydney-based event for 2019 coming in September.

Global News

20

The latest developments in the industry from around the world.

Updated Events and Training Contacts

45

Special Reports

Regular Features

Collision Repair Expo 14

Future Leaders

The full report (and all the pics) from the 2019 biennial event from “Jeff’s Shed” in Melbourne.

We present Cameron Killen in front of his father Michael at the Lifetime Achievement Awards breakfast.

Lifetime Achievement 26 We induct Mark Czvitkovits, Martin Stone, Julie Wadley and Walter Zuber, recognising their contribution to our industry.

46

Custom Corner

We attended the 2019 WorldSkills warm-up event and see Maxine Colligan compete for the first time at international level.

Owen takes us on a walk down memory lane to see Chryslers on the Murray.

34

The latest overview of products specifically designed for your business.

With Hot Rods and Hot Dogs, Ford Australia raises funds for the Juvenile Diabetes Research Foundation.

EDITOR: Joe McFadries 0458 588 333 joe@nationalcollisionrepairer.com.au

ADVERTISING SALES ENQUIRIES: Joe McFadries 0458 588 333 joe@nationalcollisionrepairer.com.au

DIGITAL EDITOR: Josephine McFadries 0406 421 902 josephine@nationalcollisionrepairer.com.au

Josephine McFadries 0406 421 902 josephine@nationalcollisionrepairer.com.au

SUB EDITOR: Joanna Dolan

PRINTED BY: Bright Print 02 9757 3000

ART CONSULTANT: Chris Stone (Stone Dezine) 0407 939 668 ncr@pnc.com.au

PUBLISHED BY: JMF Solutions Pty Ltd PO Box 1258, Kyneton Victoria 3444 0458 588 333

36

Daimler accelerates the development of Li-ion battery technology with Sila Nanotechnologies.

Global Skills Challenge 30

Hot Rods at Ford Product Showcase

Future Technology

32

Stateside

40

42

John discusses the challenges of mandating the use of OEM procedures.

I-CAR Update

44

Mark looks at how I-CAR can help you face the challenges ahead in 2019.

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Body Tech Smash Repairs backs baslac In the late 1990s, Anthony Crea and his mate Braith Pejkovic started their careers as apprentice panel beaters at Hubbard Smash Repairs, in Seymour, Victoria, which was the beginning of a long working career for the two, who have been working together ever since. “Braith bought Hubbard Smash Repairs and it became Body Tech in 2005,” said Anthony, who then purchased the business from Braith in 2015. “Braith still works here but we’ve swapped, roles so to say. We were all friends before we were employees.” While many things have changed in the industry over the years, Anthony says the one thing that is constant is the need for talented apprentices and qualified staff in an industry that offers many great opportunities for growth. “I think stability would have to be the greatest opportunity. When you get into the trade and become a good tradesman, you will always have work,” said Anthony. Over the years he has added to his panel beating skills by upskilling and learning the spray painting trade, a development he says was needed to keep up with industry needs. “As vehicles progress, our repair methods have to keep up with it; the industry has become a lot more professional, not just in our shop but in the trade in general.” To stay up to date with these industry developments and ever changing customers’ needs, Anthony recently invested in a new spray booth and other equipment to boost the efficiencies of his business. With this

upgrade, he also switched to BASF's baslac automotive refinish system, a brand which develops, produces and markets a high-quality range automotive refinishes. “We were approached by Darby’s and BASF. We had a good meeting and dealing with the team was really good. We found the conversation really easy and we knew we would get good service and it was a good product, that swung our decision,” said Anthony. “We were painting a car ourselves at the time [with the baslac product] and we were super impressed, and we have not turned back,” said Anthony. “The product is such high quality and user friendly, plus the service that comes along with it is hard to argue with.” While automotive waterborne refinish technology is not new in the Australian market, Anthony openly admits that, as someone who has traditionally used solvent refinish, he was apprehensive to make the switch. “We were sceptical about using waterborne in the beginning, but I have

to say the paint has been fantastic, it is so easy to work with. I think more than anything, when you get a good product and you are confident in that product, you naturally want to pass that information on.” Now Anthony says he wouldn’t ever go back. “The colours are good and we love the Fast Finder system – it’s awesome! It takes the guesswork out and you know exactly what the end result is going to be before you even put a cup on the scales.” When asked to choose a standout product, Anthony concludes: “We love the baslac high gloss clear. It leaves an amazing finish and I have to say that’s the one we love working with. When it comes out of the oven it doesn’t move and it is right to go on to the detailers.”

Holden supports WorldSkills once again Holden is continuously looking for ways to benefit the Australian community, and since 2016 has provided exclusive support for the Vehicle Painting component of the WorldSkills event. The Global Skills Challenge, the warm-up to the main event in Russia later this year, was held recently at the Automotive Centre of Excellence at Kangan Institute in Melbourne’s Docklands. As part of this year’s sponsorship, Holden provided several Holden Astras, a variety of panels used in the Global Skills Challenge, and a regular supply of panels to our Australian competitor, Maxine Colligan, during her intensive training program. As an added bonus, Maxine and a few other lucky WorldSkills representatives were recently invited on an

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Brad Franklin, Damian Cahill and Gavin Cribb.

exclusive tour of the GM Holden Design studio. This is yet another way Holden proudly supports young people entering the automotive industry, while also promoting a safe, proper repair philosophy.


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Axalta’s 2019 National Business Council Axalta Services is helping body shops focus on the future and is uniting refinishers across Australia and New Zealand. Success in the collision repair industry comes down to two words: productivity and profitability. The Axalta Services team will be showing body shops how to meet these challenges head on through a National Business Council symposium held at the Novotel, St Kilda from 11–13 August 2019. Axalta Services works hard with body shops to successfully manage both productivity and profitability by creating networking and management training opportunities engineered specifically for body shops. The National Business Council symposium creates such a platform to effectively demonstrate how, through innovative business solutions, body shops can restructure to create a more sustainable business model – in other words, helping to future proof their business. “The National Business Council is all about providing valuable insights into some of the tools and techniques that are critical to increasing throughput and decreasing cycle times within the collision repair process,” explained Robin Taylor, Axalta’s Services Manager. “The seminars will

focus on issues that are currently impacting body shops or will impact them in the future, as well as looking at effective business strategies, targeting customer relationship management and change management.” Attendees will also hear from internationally recognised industry expert Mike Anderson (Collision Advice USA), who brings extensive knowledge and experience from the US market. Mike will discuss leading trends in the US and focus on his experience in a dynamic industry. Happening every few years, the National Business Council is a great networking opportunity for people in the industry to come together and share their experiences. The impact of the National Business Council cannot be overestimated. Not only do attendees leave with insights into how

to make their body shop more productive and profitable, but also with a greater understanding of where the refinish industry is heading and how rapidly it is evolving. “After attending the National Business Council conference in 2016, it made me realise just how many changes are happening in our industry today. I gained valuable insights that I can now take back to my businesses and, more importantly, I have great networking contacts with whom I can share ideas. I found the twoday seminar very informative, with quality guest speakers and lively group discussions. I eagerly await the next conference,” relayed Bert Rowsell, Managing Director of Rowsell Collision Repairs. To learn more about the National Business Council, or to register your interest, please visit www.axalta.com.au/axaltaservices.

Axalta’s 2019 “Think Sustainable!” winner Axalta, a leading global supplier of liquid and powder coatings, has concluded its ‘Think Sustainable!’ promotion in Australia by announcing the winner: Robbie Manson from Apex Smash Repairs in Queensland. The promotion encouraged customers to strive to achieve their own business sustainability goals. By simply purchasing a promotion kit, which includes a range of Axalta premium branded clears and Finixa paint processing products, the purchaser was able enter the draw to win up to $20,000 towards a solar panel system installation. Robbie purchased his promotion kit from Brisbane Refinish Supplies. “We were excited to offer this promotion and encourage customers

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to Think Sustainable! Not every business can afford to install a solar panel system, so we gave customers the chance to win one,” explained Steven Brett, Managing Director of Axalta Coatings Systems in Australia. “At the same time, we encouraged body shops to look at the technologies currently available that can minimise energy consumption, reduce waste or increase efficiencies.” Robbie is looking forward to seeing the impact the solar panel system will have on sustainability in his shop, saying: “I am so excited to have won this competition. A big thank you to Axalta for supporting us by supplying a solar panel system and encouraging body shops to think about sustainability. I can’t wait to

have the system installed so I can see the impact it has on my business.” Axalta has several other initiatives in place to promote and support body shop sustainability. The Axalta Services team works with customers in achieving their sustainability goals through better, safer, and sustainable business practices and actions. In addition, Axalta presents the “Axalta Business Excellence Award” each year to recognise businesses that have achieved a competitive advantage through sustainable initiatives.


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Tradiebot launches augmented reality to the collision industry Tradiebot Industries, an Australian based auto innovation company, officially launched its augmented reality (AR) software application WorxAR at the AAA Expo and Collision Repair Expo. The cutting-edge technology will allow latest release information to be delivered to users at the touch of their fingertips via smart devices such as phones and tablets like never before. “Augmented reality is the technology currently making a big impact with industrial applications, allowing technicians to perform service and repairs by accessing the latest digital repair processes and service manuals. The technology is also being used for training, providing a new level of digital knowledge that has not been seen before,” said Mario Dimovski, Founder and CEO of Tradiebot Industries. The response by people attending the expo and witnessing the technology first hand was one of

excitement and amazement that such a digital tool was now available. Dimovski stated that having such technology on offer will be a game changer. Contextrelevant information to assist in repairs, service, maintenance and training can now be delivered in an on-the-job interactive way that is intuitive and effortless for end users. Kevin Woolerton, Director of Marketing at PPG, who attended the Expo and experienced the innovative software first hand said: “This is the next evolution in how information is offered and a real boost to our industry, which is struggling to maintain an upskilled workforce. This technology will allow the upskill of future technicians whilst also providing knowledge to technicians in digital format.” Tradiebot has started exploring possible customers that could utilise this technology. It will be offered as a software solution for customers to use within their own networks and

customer base. The profile of users is extremally broad, ranging from OEMs and training providers to machinery and equipment manufacturers from around the world, all wanting to turn their current paper-based manuals and processes into a digital interactive platform like WorxAR. Watch the sample video at: https://www.youtube.com/ watch?v=7fBPSjctbpk For more information, contact Tamara Lepar on email tamara.lepar@tradiebot.com or on mobile at 0419 393 278.


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Carmageddon event a major success for MTA Queensland In late March the Motor Trades Association of Queensland (MTAQ) hosted the third in its series of Carmageddon one-day innovation symposiums, with the event themed New World Mobility. The forum was a resounding success even before the doors opened, being completely booked out months in advance. Held at the MTA Institute training workshop, guests were instantly immersed in an authentic industry environment as they walked the red carpet surrounded by a fleet of electric and hydrogen vehicles. The impressive vehicle showcase included a Tesla Model S and a Model X, Hyundai’s Ioniq and Nexo, Renault’s Zoe and Kangoo, and the Jaguar I-Pace ZE. In addition, the ACE EV Group launched its first Aussie-assembled Cargo delivery van on the day. Carmageddon was opened by the Hon Karen Andrews MP, Minister for Industry, Science and Technology. After the event, she said: “What a privilege to be one of the first people to see the ACE Cargo, made in Australia and finished just hours before I spoke at Motor Trades Association of Queensland Carmageddon symposium. This Australian-made vehicle proves the future is bright for our automotive industry.” MTAQ began the day with a minute’s silence to reflect on the

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horrendous events in New Zealand, as an act of unity and solidarity. Dr Brett Dale, MTAQ’s CEO, delivered the first keynote address noting: “The ‘new world mobility’ will be more seamless and integrated. It will be faster, cheaper, safer, cleaner and more convenient than ever.” A key underlining theme of all the presenters centred on the enormous opportunity for innovation. Dr Paul Sernia, Chief Product Officer and Founder of Brisbanebased Tritium, said: “In 2015 there were eight electric vehicle models. In 2018 there were 11. By 2021 we will have about 60, including SUVs, trucks and pickups.” This progression of uptake has flow-on benefits for new skilling and jobs, manufacturing and micro-manufacturing, batteries and storage, and technology-based adaptations to office and home infrastructure. A panel discussion involving Dr Dale, Cat Matson – Brisbane’s Chief Digital Officer, Dr Kellie Nuttall – Partner Deloitte, and Professor Michael Milford – QUT Science and Engineering Faculty, Electrical Engineering, Computer Science, Robotics and Autonomous Systems, explored smart cities and the future of mobility. The panel agreed that sustainable smart cities are only possible through the adoption of new technologies and changed business

models. They emphasised the importance of the value of data. Mark Dutton – Triple Eight Race Engineering, Scott Nargar – Hyundai, and Graeme Manietta – Australian Electric Vehicle Council joined in a new fuel panel discussion. The group explored the pros and cons of the clean fuels of the future, focusing mostly on hydrogen. They looked into improved recharging for electric vehicles from multiple sources and better storage. The packed house attracted attendees from five government departments, Queensland Police Service, Ipswich and Redland City Councils, Telstra, RACQ, QUT, Deloitte, CSIRO, Australian Electric Vehicle Council and University of Queensland. In addition, there were CEOs and founders from Block2, Australian Association of Progressive Repairers, Institute of Automotive Mechanical Engineers, The Australian Institute of Education and Training, Work Guru and Auto Guru. “We are proud to be leading the era of change in automotive and mobility. The members of MTA Queensland will benefit from our investment in innovation and the new blockchain platform being rolled out in 2019 will certainly deliver a new way to do business. It is a very exciting time!” concluded Dale.


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VACC President’s Dinner 2019 The National Collision Repairer was honoured to be invited to one of the automotive industry’s most prestigious events, held recently at VACC House on St Kilda Road in Melbourne. Freshly appointed VACC President Fury Bortolotto hosted 120 industry guests, marking the beginning of an exciting new era of leadership for the Chamber. Geoff Gwilym, VACC CEO, was MC for the evening and in his welcoming address introduced special guests including: The Hon Nick Wakeling, Shadow Minister for Industrial Relations and Workplace Safety, Shadow Minister for Ageing, and Shadow Minister for Child Protection. The Hon David Hodgett, Shadow Minister for Tourism, Sport and Major Events. The Hon Bruce Atkinson, Member for Eastern Metropolitan. The guest list was a who’s who of industry identities, from automotive bodies and associations from Victoria and around the country, corporate leaders from vehicle manufacturers and other sectors, and numerous

Fury Bortolotto and Peter Costello.

Bortolotto’s opening address.

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automotive journalists, all eager to hear the insights the evening promised. The formalities got underway with the President’s address, the focus of which was the critical skill shortage across the automotive sector. Bortolotto referred to the minutes of a VACC board meeting from the 1960s, and I paraphrase: “the industry has overcome the skilled labour shortages and has put processes in place to avoid such a situation in the future.” He went on to say that it was one of his primary objectives to lead the VACC in its quest to redress the current situation. Gwilym then introduced the evening’s keynote speaker, Australia’s longest serving Treasurer, The Hon Peter Costello AC, who entertained and enlightened the audience with his knowledge of the automotive sector and its position in the economy as a whole. He posed a question to the automotive industry: has anybody thanked you for bringing the prices of vehicles down while the costs of insurance, utilities and school fees continue to rise? The former Treasurer’s spearhead

message was that the automotive industry needs to adapt quickly to the constantly changing business landscape, using the example of Channel 9, of which he is independent non-executive chairman. In the past, he said, the television broadcaster’s competitors were rival TV stations – now the competition is Netflix, Amazon and YouTube. These are huge, powerful companies that are here to stay, and likely to continue to acquire market share. So, Channel 9, and the other stations, need to adapt to this “new world”. The alternative is to go out of business. Costello concluded by making the point that analogously, traditional vehicles – and those businesses that sell, service and repair them – are facing competition from nontraditional sources, such as electric vehicles, autonomous vehicles and perhaps even “flying vehicles”, and we too must adapt. Gwilym noted that Costello’s final comment was a nice segue into the topic of guest speaker, David Taylor, Operations and Business Development Manager from Australian company Macchina Volantis. Taylor explored the intriguing subject of what he calls “vertical take-off and landing” (VTOL) vehicles, or what some people call “big drones” or “small helicopters”. These vehicles are essentially unmanned flying vehicles that are large enough and powerful enough to transport people and/or up to 450 kg of cargo. The fantasy world of the 1960s cartoon series The Jetsons may well be upon us, as Taylor noted that both Bunnings Warehouse and Domino’s Pizza have already experimented with home delivery of step-ladders and margherita pizzas using drone technology. The VTOL vehicles of Macchina Volantis’ world, said Taylor, are simply the next step in the evolution of personal transport. Gwilym wrapped up the evening by thanking the speakers, special guests and the audience for what was clearly a very special event in the calendar of the automotive industry’s pre-eminent industry association.


BMW & MINI WRITE-OFF PREVENTION PROGRAM.

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Symposium 2019

Horizons is coming to Sydney

THE NATIONAL COLLISION REPAIRER IS THRILLED TO ANNOUNCE THAT THE 2019 INDUSTRY SYMPOSIUM WILL BE HELD IN SYDNEY ON SATURDAY 14 SEPTEMBER. OUR THEME THIS YEAR, HORIZONS, WILL FOCUS ON BOTH THE CHALLENGES AND OPPORTUNITIES THAT WILL BE UPON US BEFORE THE END OF THE DECADE – AND THAT’S JUST OVER 18 MONTHS AWAY!

The event will again be a combination of keynote speakers and interactive panel discussions, and will feature representatives from manufacturers, repairers, leaders in technology, industry innovators and other stakeholders. Whilst the over-arching theme is “Horizons”, the underlying message is to ensure the safety of both the technicians in our workshops and the end-user consumer. Nothing is more important than our safety and although the agenda for Horizons has yet to be finalised, it will be very much focused on safety and survival. At a time of unprecedented change, this is your opportunity to have your say.

Key topics include: • the latest developments from the OEMs and how they will impact the industry • demystifying the impact of electrification of our vehicle fleet • surviving the ongoing structural changes across the industry • the growing impact of robotics and augmented reality • how to upskill the technicians to meet these challenges. Whether you are a collision repair professional, a supplier to the industry, or a stakeholder representing a broader client base, this is a real opportunity to hear from those who are at the cutting edge of our industry. These are the “movers

and shakers” who are best placed to give advice on what you need to know (and do) to prepare yourselves for the diverse opportunities ahead. Symposium2019 will be jointly moderated by “The Car Guy”, John McCoy-Lancaster, and Joe McFadries and there will be ample time for you to share your views and opinions, network with the presenters and connect with your peers. There will also be interactive displays and information available from our sponsors and the event will conclude with networking cocktails at the end of the day. Don’t miss the opportunity to be part of the only collision industry event to be held in Sydney this year.

For more information, contact Joe McFadries on 0458 588 333 and keep an eye on our website for regular updates. https://www.nationalcollisionrepairer.com.au 1 2 – UPCOMING EVENT


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An extravaganza! The 2019 Collision Repair Expo THE AUSTRALIAN AUTOMOTIVE AFTERMARKET ASSOCIATION (AAAA) HOSTED THE 2019 AUSTRALIAN AUTO AFTERMARKET EXPO AT THE MELBOURNE CONVENTION AND ENTERTAINMENT CENTRE FROM THURSDAY 4TH TO SATURDAY 6TH APRIL. Covering more than 21,000 square metres of the Exhibition Centre floor space and with more than 400 exhibitors taking part, the Expo is Australia’s largest automotive industry exhibition. It brought together manufacturers, exporters, importers and service providers that represent this country’s constantly growing automotive aftermarket industry. It is also one of the largest automotive trade exhibitions in the Oceania region. At 10:00 am on Thursday, AAAA President Graham Scudamore-Smith and Victorian Minister for Tourism, Sport and Major Events, the Hon Martin Pakula, cut the ribbon and officially declared the Expo open. AAAA CEO Stuart Charity said: “We are expecting record crowds to what has truly become an international event.”

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An integral part of this biennial event is the 2019 Collision Repair Expo. This year industry-leading paint and equipment distributor, Sydney Automotive Paints and Equipment (SAPE), returned as the major sponsor. Paul McMartin, Director of the SAPE Group said: “We were absolutely thrilled to be the major sponsor of the Collision Repair Expo once again. It is the pre-eminent industry event, not only in Australia, but across the region and, as our industry evolves, we will continue to be at the forefront of development and innovation.” At the Expo, SAPE donated a GYSPRESS 8T Rivet Gun Kit to I-CAR Australia, which McMartin presented CEO Mark Czvitkovits, further reinforcing their support for, and commitment to, our industry.

The collision repair sector of the Australian automotive aftermarket has seen significant development in repair techniques, workshop equipment, surface coatings and tooling in line with modern motor vehicle chassis and panel construction, materials and design. The 2019 Collision Repair Expo showcased the latest Australian and international innovations for local collision repairers, supported by practical exhibitor presentations, industry seminars and panel discussions. The event was an integrated trade show, with live demonstrations, a series of thought-provoking seminars, and awards ceremonies that ran seamlessly, including an evening session on the Friday. The trade show ran continuously and was punctuated by international and local keynote


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speakers and a variety of panel discussions, three of which I had the privilege to facilitate. The 2019 Collision Repair Expo seminar program was also strongly supported by I-CAR, who presented an impressive line-up of industry experts and specialists who conducted seminars to assist collision repair business owners to maximise their operating efficiencies and repair techniques. Simultaneously, several leading collision repair industry and media organisations co-located their activities at the Expo, which further enhanced the three-day event, reinforcing the sector’s growth and development.

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The big change at this year’s Expo was the quantum leap in technology across our industry in the past two years, led unquestionably by our industry partner, Tradiebot Industries. Their cutting-edge demonstrations of robotic 3D printing, artificial intelligence software tools, and the introduction of WorxAR – augmented reality for automotive applications were an overwhelming success. CEO Mario Dimovski said: “We are developing the workshop of the future using Industry 4.0 technologies. It will provide even more exciting and interesting automotive jobs for the

current generation as the technology continues to develop at an accelerating rate.” The AAAA also formally launched its much-anticipated Australian Innovation Centres, one in Melbourne and one in Adelaide. These state-ofthe-art facilities will provide Australian automotive product designers and manufacturers with the tools, advanced technology, vehicles, expertise, and the collaborative environment required to innovate, design and test products for local and export markets. These Automotive Innovation Centres will also

The OEM Seminar.

Official Opening.

Masterbooth.

SAPE donates GYSPRESS 8T Rivet Gun Kit to I-CAR.

GPI Automotive.

Saint Gobain.

The National Collision Repairer – 1 5


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significantly reduce the time and cost in developing innovative new products for domestic and export markets. In launching the initiative, Stuart Charity said: “The automotive aftermarket industry manufactures parts, components and technology worth more than $5 billion each year. We have world leaders in the design and manufacture of specialty products with a technological advantage in areas such as 4WD, high performance and motorsport components. Our businesses have made significant

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investments in R&D and capital equipment and have a strong export focus.” Luke Truskinger added: “We strongly believe that the key to the success of our manufacturing sector is innovation, and it is therefore vital that companies continue to invest in R&D, new products and capital equipment to keep ahead of the curve. In addition, the rapid changes in vehicle technology mean that parts producers need to continually raise the bar in their testing and validation to ensure

that their products fully integrate with today’s highly computerised vehicles to meet the ongoing compliance requirements associated with local and international design specifications. The Innovation Centres will provide invaluable support.” The importance of first hand exposure to exotic new metals and composite materials was evident with the variety of exhibitors who performed practical demonstrations live on their stands. In addition,

AAA Radiators.

Andrew King of 3M.

Capricorn Society.

Fix Automotive Network.

Tradiebot CEO, Mario Dimovski.

Finixia.

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Richard Saniga of Mirka.


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Lowbake Australia once again provided a fully functional spray booth that ran across all three days, making this a popular attraction with members of the trade who were keen to witness their industry’s latest product innovations in action, providing coatings and ancillary suppliers the opportunity to demonstrate their latest product innovations. Mark and his team are once again to be congratulated. As a participant at the Collision

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Repair Expo since 2011 (in my former lives), it is clear to me that the Expo, not unlike the industry, is evolving. The brands taking up major positions across the exhibition floor are changing, which in my humble opinion is healthy for the industry. In addition, the international footprint has grown rapidly, perhaps not coincidentally with the cessation of local vehicle manufacturing, supporting Charity’s previous statement about the internationalisation of the event. The

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challenge for the industry is to ensure that the influx of parts and equipment from overseas are fit for purpose in the ever-increasingly complex industry. Appropriately with the final word, AAAA CEO Stuart Charity said: “The 2019 Collision Repair Expo enabled businesses within this major industry sector to stay ahead of the latest developments, products and technical training. It is a sector of the Australian automotive aftermarket industry that must be fully across the rapidly-changing technological advancements in products, tooling and

The SATA Team.

Blackline Australasia.

iBodyshop.

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repair processes to future-proof their businesses. With the practical demonstrations, the extensive industry seminar program and a who’s who of the industry on show, the Collision Repair Expo was everything we expected and more across the three-day event.” Editor: The Expo was a great opportunity to connect with current clients, former colleagues and, of course, old friends in an atmosphere where the tensions of competition are left at the door and everyone is there in support of our great industry.

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Major milestone for PPG/Team Penske partnership With the recent announcement that PPG was continuing its commitment to Team Penske throughout 2019, the long-standing relationship has posted another major milestone. Indeed, it’s the 35th year of working together, making it one of the longest partnerships in all of motorsport. It all began early in PPG’s sponsorship of the PPG Cup from 1979 to 1999 in the CART Series. Team Penske competed in this event and when PPG began providing paint for the Penske cars in 1984, the relationship developed from there. Today, PPG is the largest supplier of refinish coatings for Penske Corporation’s racing, truck leasing and automotive collision repair subsidiaries. The robust partnership demonstrates the long-term commitment these companies have to each other and their ongoing success. “Sponsoring Team Penske cars is an honour for PPG and we are very pleased to do it again this year,” said Bill Shaw, PPG Director, Marketing and Strategic Sales, Automotive Refinish.

“We love motorsports and we have a solid tie with Penske. It’s only natural to take that relationship to the racetrack and actively support Team Penske. When Penske cars are racing, we are there cheering them on to the chequered flag.” As well as being an ongoing partner to DJR Team Penske on the local racing scene, PPG will serve as a primary Team Penske sponsor for multiple races throughout the 2019 season, in the NASCAR Cup Series, the NASCAR Xfinity Series and the IndyCar Series.

“We appreciate our long-term partnership with PPG and the investment and commitment the company has with our team,” said Roger Penske. “Team Penske is celebrating 35 years with PPG in 2019, which is our longest-running partnership across all of our motorsports programs. The bond our organisation has with PPG is a testament to all we have achieved together on the race track, and it also demonstrates the mutual value in the marketing and business-to-business opportunities with our companies.”

New PPG organisation enhances vehicle OEM support Despite already having close partnerships with virtually every major vehicle OEM on the planet, PPG is about to take these relationships to the next level. Thanks to the creation of a specialised automotive OEM services organisation, PPG is aiming to actively support the success of vehicle manufacturers worldwide via an enhanced and expanded portfolio of technologies, technical services and related capabilities. According to Dennis Taljan, PPG General Manager, Automotive OEM Services, this exciting new organisation will serve as a single technical service touchpoint spanning PPG’s complete product offering for automotive and commercial vehicle OEMs. At the same time, it will deliver a comprehensive and consistent value package designed to help OEMs reduce costs, increase productivity

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and meet ever-rising quality and performance targets. In addition, it will enable PPG to accelerate the development and introduction of new coatings solutions and expand customer access to innovative technologies used in other markets including aerospace, industrial and consumer electronics. “This new structure will transform

how vehicle OEMs can benefit from our technology and service leadership. We will be best-in-class, not only in terms of the breadth and quality of our coatings products, but also in supporting the daily success of our customers in every production facility. OEM customers can trust that each new coating technology and product from PPG will deliver tangible value from day one.”


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“Semi-structural” composite used in new BMW 3 Series Plastics manufacturer Trinseo recently highlighted a lightweight glass-fibrereinforced composite it said still provided enough strength to replace aluminium or magnesium in “semistructural” automotive roles. BMW uses the “long-glass-fibrereinforced acrylonitrile butadiene styrene” (ABS LGF) for an instrument carrier on the next-generation 2019 3 Series, which works as an alternative to magnesium according to Trinseo. “Working in co-operation with Tier One supplier Dräxlmaier, we were able to optimise the behaviour of the material in terms of stiffness, warpage, crash and head impact, creating very narrow tolerances and stability of the final component,” wrote Trinseo in a recent news release. Trinseo also said the substrate delivered both high stability and stiffness, and Kunststoff magazine reported that ABS LGF also held up well in temperatures reaching 212 degrees Fahrenheit (100 degrees Celsius) and was up to 30 percent lighter than magnesium. “With this new ABS LGF alloy product, we have developed a thermoplastic composite that combines high stiffness over a broad temperature range with high dimensional stability, which facilitates lighter weight designs in comparison to aluminium and magnesium,” said

Trinseo technology leader Norwin van Riel. “Automotive manufacturers are increasingly looking to reduce vehicle weight without affecting stability. Our new lightweight plastic offers an easy processing and lightweight solution.” Trinseo didn’t directly discuss price, which can be a concern with composites like carbon fibre. However, it did offer this pitch: “As a structural polymer, the ABS LGF composite not only offers lower weight than magnesium, but also low VOC and low odour properties. It also enables faster production cycle times.” This is yet another sign that repairers are likely to encounter more composites in the near future. It’s also interesting to see a structural composite application that’s not carbon fibre. Trinseo’s automotive product site speaks of its plastics being used by OEMs “particularly for a functional and aesthetic interior experience,” but it appears they may now be one to watch for components more relevant to collision repairers. This article courtesy of John Huetter of Repairer Driven Education (RDE). Check out their website at; http://www.repairerdrivennews.com for this and many other informative and educational articles on the collision repair industry.

Darren Arthur Capricorn Society When did you join the industry? I joined the motor industry in 1980 What was your first job in the industry? Picking and packing parts What do you do now? Sales Manager for SA/NT What do you like about the industry? The diversity of the motor industry from manufacturing to dismantling. Also, forming long-term relationships and friendships with people you meet What don’t you like about the industry? The rogue operators that have given parts of the industry a bad name What music do you like? Most music ’70’s though to current Your Favourite Artist? I would have to say the Rolling Stones Your favourite food? Indian, closely followed by Vietnamese Your favourite drink? Milk, beer and red wine - in that order Your hobbies? Shooting and fishing Who in the world would you most like to meet? Richard Branson

PROUDLY SPONSORED BY The National Collision Repairer – 2 1


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Daimler and Geely Holding form global joint venture Daimler AG and Zhejiang Geely Holding Group, the German and Chinese automotive groups, have announced the formation of a 50-50 globally focused joint venture to own, operate and further develop smart, the pioneer of small urban vehicles, as a leader in premium-electrified vehicles. Under the joint venture agreement, a new generation of smart electric models will be assembled at a new purpose-built electric car factory in China with sales due to begin in 2022. Dieter Zetsche, Chairman of the Board of Management of Daimler AG and Head of Mercedes-Benz Cars, said: “For more than 2.2 million customers, smart represents a pioneer in urban mobility. Based on this success story, we look forward to further enhancing the brand with Geely Holding, a strong partner in the electric vehicle segment. We will jointly design and develop the next generation of smart electric cars that combine high-quality production and known safety standards for sale both in China and globally. In the

future, we are looking forward to working with all partners to sustain our success in China and worldwide.” Li Shufu, Geely Holding Chairman, added: “We fully respect the value of smart. This brand has a unique appeal and strong commercial value. Geely Holding and Daimler look forward to this challenging and exciting new project, through which we will further push the introduction of premium electric products to give a better mobility experience to our customers. As equal partners, we are dedicated to promoting the smart brand globally; we will leverage our experience and global competencies in brand management, R&D, manufacturing, supply chain management and other areas.” The joint venture partners have agreed that the new generation of smart vehicles will be styled by the worldwide Mercedes-Benz Design network with engineering from Geely global engineering centres. As part of the vehicledevelopment program, the smart product portfolio is also planned to be extended

into the fast-growing B-segment. Prior to the launch of new models from 2022, Daimler will continue to produce the current generation of smart vehicles in its Hambach plant France (smart EQ fortwo) and at Novo Mesto (Slovenia, smart EQ forfour). The joint venture is expected to be finalised by the end of 2019 with the board of directors made up of six executives with equal representation from both parties. Financial terms have not been disclosed. Further information is available in a blog entry by Dieter Zetsche at the DaimlerBlog: https://blog.daimler.com/ en/2019/03/28/joint-venture-geelydaimler-smart-china/

GEICO sues Arizona glass repair shop Insurer alleges the facility forged customer signatures and charged for ADAS recalibrations not performed, alleging US$1.9 million in damages across more than 2,800 claims. According to GEICO’s complaint, the defendant submitted documentation from a Pilkington OptiAim device that included a serial number for a device sold and used by a repair facility in Montana. GEICO alleges that its customers’ signatures were forged on invoices submitted to GEICO for repairs by A & E Auto Glass that were never performed. Also, GEICO alleges it was billed for repairs associated with recalibration of Advanced Driver Assistance Systems (ADAS) using falsified documents. The suit also alleges that the defendants submitted fabricated documents from Arizona automobile dealerships for reimbursement of glass parts that were never purchased.

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According to GEICO, the glass shop typically charged US$250-300 for ADAS services. As part of the documentation for the ADAS service, it included reports generated by a Pilkington Opti-Aim device that included the serial number of the device. GEICO alleges that the device in question was sold to and is being used by a Montana glass shop, not A & E Auto Glass. GEICO submitted a list of over 2,800 claims it identified as of the filing of its complaint that it alleges contained fraudulent charges. According to the complaint GEICO filed in the case, the fraud began as early as late 2017 and continues uninterrupted through the present day. “GEICO has a zero-tolerance policy when it comes to insurance fraud,” said Shane Wheeler, assistant vice president of claims in GEICO’s Tucson office when announcing the filing of the lawsuit. “These incidents

of fraud hurt consumers because they cause premiums to increase.” GEICO intends to file future lawsuits to continue making every effort to protect its customers and the public from fraudulent operators. Arizona law permits insurers 30 days from receipt of claim to pay the claim for windshield repair or replacement. While this period helps to ensure that claims are paid in a timely manner, GEICO says “…it also creates perverse incentives for glass shops to engage in fraudulent practices” since insurers would have to have a good cause to delay payment or face interest expenses. This article courtesy of Russell Thrall III, publisher CollisionWeek. Check out their website at: www.collisionweek.com


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Axalta’s innovation with 17,000 daylight lamps globally Axalta, a leading global manufacturer of liquid and powder coatings and the refinish industry leader in digital colour management continues to drive innovation and demonstrate its ongoing commitment to meeting customers’ needs with branded daylight lamps. To date, 17,000 Axalta Colour Inspector Lamps have been sold globally since they were introduced in 2015. In line with Axalta’s proven innovation leadership position in digital colour management, the LED daylight lamps make the entire automotive paint repair journey faster, easier and more reliable as they are designed to simulate differing light conditions and intensities. Dr Martin Wulf, Colour and Technical Manager for Axalta’s refinish systems business in Europe, said: “The modern, energy-saving LEDtechnology behind our daylight lamps

ensures that refinishers work with the best lighting conditions, which is critical to achieving right-first-time results. The lamps mimic six different levels of ambient light, making them perfectly suited for use throughout the whole refinish process – everything from damage appraisals and checking colour matches, to examining freshly painted surfaces for coverage and hiding issues. The technology ensures that our refinishers operate in the best possible lighting conditions.” Thanks to their smart arrangement of energy-saving LED bulbs, the daylight lamps can represent bright natural daylight as well as simulate the lower level light that occurs around sunset. These are both important when checking colour, especially for metamerism. “The convenient wireless operation of the lamps, powerful

batteries and ergonomic handling make them an invaluable cost-saving and time-saving tool for the professional body shop. This is tangibly evident in the 17,000 already in the market,” said Wulf. For more information about Axalta and its refinish brands, please visit www.axalta.com.au. For more information on the Colour Inspector Lamp, please contact the local sales representative.

BEYOND THE BEY BODY SHOP BOD Fix Auto is more than a network of over 700 world-class collision repair centres operating in 12 countries around the world. Fix Auto is more than an established brand with a reputation built on supporting the growth and development of successful businesses. Fix Auto is more than the promise of getting customers back on the road safely and with total peace of mind. Fix Auto is more than an industry leader striving to give repairers a voice and to grow partnerships with key stakeholders and supply partners.

FIX AUTO IS A GLOBAL FRANCHISE ORGANISATION WITH ONE CLEAR GOAL: THE SUCCESS OF OUR OWNER-OPERATORS AROUND THE WORLD. CONTACT US www.fixauto.com •

Fix Auto Australia • info.australia@fixauto.com

FIX AUTO IS PART OF THE

FAMILY OF BRANDS


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Paint room

Internal view of spraybooth

Pan Spraybooths Australia Pty Ltd recently completed a major installation at Smart Repair Australia Pty Ltd at their highly impressive facility in Smeaton Grange NSW, established in the aftermath of the recent hail storm that decimated Sydney in December 2018. Pan Spraybooths Australia supplied three Pan Ultimate “Series 7” drive-through nine metre long, direct-fired gas spray booths with features that include high volume turbine fans with 11 kilowatt motors driving 900mm diameter fans. This provides maximum air delivery

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via the variable speed drives which run the fans slower, therefore reducing power consumption and noise levels. The 1,000 megajoule Australian-made gas burner enables temperature rise from 25 to 70 degrees within three minutes, all controlled by Australian supplied components from Omron Australia. Being above ground, the ramps are designed to accommodate low height vehicles, together with full width spray booth door openings. In addition, two fully ventilated paint mix rooms and six multifunctional preparation bays complement the facility. Pan Spraybooths Australia supplied a turnkey solution, arranging and supplying a new air compressor, air lines throughout, an LPG gas tank, gas reticulation, electrical supply, roof flashing, all machinery hire and even assisted with local council requirements. Michael Cross, CEO Smart Repair Australia said: “WOW was my first thought. When I approached David from Pan

Spraybooths about the timeline to have three nine-metre full downdraft, drive-through spray booths installed and operating within 6 to 8 weeks from first contact, David and his son Neil assured us the first booth would be up and running within two weeks – and they delivered!” “I had dealings with David and Pan when we opened our Ingleburn site two years ago and was very impressed with the speed, quality and service of the whole team from Pan. In addition, their aftersales service was very much an influencing factor in awarding Pan Spraybooths this critical project, which was finished on time, is great value for money and great quality. Our painters say they are three of the best booths they have ever worked in.” “If you want solid reliable partners to deal with when buying spray booths, I recommend Pan Spraybooths. No flashy gimmicks, quick reliable service and just beautifully made spray booths that won’t let you down and will increase productivity and profit.”

Website: www.pangroup.com.au ● Email: office@pangroup.com.au

Mobile: 0409 569 225 or 0409 504 464


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The 2019 Award of a Lifetime A FULL HOUSE OF INVITED GUESTS, INCLUDING SPONSORS, INTERNATIONAL VISITORS, COLLISION REPAIRERS, SUPPLIERS, INSURERS AND PREVIOUS RECIPIENTS, GATHERED AT THE PAN PACIFIC IN MELBOURNE’S SOUTH WHARF TO CONGRATULATE THE FOUR INDUCTEES FOR THE 2019 LIFETIME ACHIEVEMENT AWARDS. Mark Czvitkovits.

The guests took the opportunity to network prior to the event and it was evident that, in the spirit of celebration, they mixed and mingled freely in anticipation of the awards ceremony. Proceedings opened with an Acknowledgement of Country, where we recognised the Wurundjeri people of the Kulin Nation as the traditional custodians of Melbourne and paid respects to their Elders both past and present. We introduced the Lifetime Achievement Award program, which is modelled on the US Collision Industry Hall of Eagles, founded in the 1980s “to recognise individuals that sacrificed time with family and business, to help the industry to be better as a whole and to do this without personal gain”. We are proud to continue this legacy, which of course is only made possible by the support of our sponsors, to whom we presented certificates of appreciation and advertise their brands on page 29 in acknowledgement of their support for the 2019 awards. In a break with tradition, we presented a Future Leader of the Industry award to Cameron Killen in the presence of his father, Michael, a Lifetime Achievement Award recipient in 2017. Although initially daunted by the occasion, Cameron was interviewed by George Manos of IAG

and it was clear that Cameron is a very impressive young man - you can see his story on page 32. The main event was, of course, to recognise the contributions of the inductees for 2019 and add them to the 39 existing inductees who have shaped, built, disrupted, influenced and developed the collision repair industry since the 1960s. Whilst there were many worthy nominations from around the country, the result of the voting by the sponsors and the existing inductees showed three clear winners from across Australia. We also recognised the contribution of another of our cousins from New Zealand. The inclusion of this year’s inductees brings the collective experience of all 43 inductees to over 1,400 years!

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Mark Czvitkovits, I-CAR Australia Terry Feehan presented the first award to Mark Czvitkovits, who commenced his career as an apprentice panel beater in the mid-seventies. When he completed his apprenticeship, he built his knowledge by working in various roles for various companies, ultimately managing several repair facilities, and opening his own collision repair facility, where he was one of the first to recognise the value of I-CAR technical training. Terry then spoke of Mark’s career at I-CAR, which began in 2006 when he commenced as an instructor before becoming Operations and Technical Coordinator in 2012. In this role, he developed new courses and was responsible for I-CAR’s education and training program. In 2015 he was appointed to the position of CEO where he continues to develop industry training alliances and inter-industry partnerships to ensure the collision repair industry is acknowledged for its development and growth and meeting the ongoing challenges and changes within our industry. Mark truly is a worthy inductee and recipient of this award.


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Adam Stone accepting the Award on behalf of Martin Stone (inset).

Martin Stone, The Sheen Group Andrew King of 3M Automotive Aftermarket then announced that the second inductee for 2019 was Martin Stone of The Sheen Group, who joined the industry in the late 1960s when the business opened its doors in the outer Melbourne suburb of Bayswater. Martin based his philosophy on respect for all areas of the collision industry with a focus on and commitment to high quality repairs while working with premium partners. He believes that the younger generation is the future of the industry and has developed an enduring apprenticeship program, employing on average 40 new apprentices each year. The Sheen Group has grown from a single location to become a 26site network employing over 300 staff, although Martin’s influence extends beyond their own doors. Since the late 1990s he has worked tirelessly to raise funds for the children’s charity, Variety, and has raised over $2 million to support children in need. In 2018 Martin was awarded Member in the General Division of the Order of Australia (AM) for his contribution to the industry and the community and is a worthy recipient of the award. Unfortunately, Martin was on an international trip, so the award was accepted by his son, Adam.

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Julie Wadley receives her award from David Fraser.

Julie Wadley, Wadley’s Panel Beaters David Fraser of Capricorn Society presented the award to Julie Wadley of Wadley’s Panel Beaters. Julie joined the industry in the early 1970s when she and her husband started their own business in the small regional centre of Rockingham, WA. Julie ensured the business ran smoothly and effectively and over the years has given back to the industry, predominately through her involvement with the MTA where she has served on the Board of Management and has twice been chairperson of the Body Repair Committee. She was awarded Life Membership of MTAWA, recognising her dedication to the industry. David added that Julie has been a member of Capricorn Society for 25 years, and in 2014 became Capricorn's first ever female Director and brought her passion for the automotive industry to the role. She serves on the Remuneration and Nomination Committee and has previously been a member of the Capricorn Audit and Risk Committee. On the untimely passing of her husband and business partner 11 years ago, she took on the business by herself and has always been a strong advocate for women in the trade. David was honoured to present Julie with the 2019 Lifetime Achievement Award.

Walter Zuber receives his award from Evan Thompson.

Walter Zuber, CRA NZ Evan Thompson of The Otbury Group presented our fifth ever international Lifetime Achievement Award to Walter Zuber of the Collision Repair Association of New Zealand. A talented craftsman from Switzerland, Walter owned and operated his own successful collision repair shop whilst always finding the time to help his peers improve their businesses and operating processes. He also served on the Central North Island Branch Executive and as the branch representative on the CRA National Executive. Walter’s sold his business in 2007 and took up an appointment as the Membership Liaison Officer for the North Island, expanding to a national role in 2010. This required extensive travel visiting all CRA members, helping them improve their businesses and gaining their trust. Although now retired, Walter continues to be involved in the industry as the leading I-CAR welding instructor and examiner and is also involved with MITO (Motor Industry Training Organisation), guiding New Zealand’s youth through their apprenticeships. He has been instrumental in the ongoing development of the industry in New Zealand, and with our close connection has had a tangible impact on the Australian industry throughout his career. Walter is indeed a worthy recipient of the award.

The National Collision Repairer – 2 7


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During the event we acknowledged the 11 nominations for the 2019 award who came from all over the country, recognising that they too have made a significant contribution to the industry, reflected by the nomination. We also acknowledged all 43 inductees, although many could not be with us at the event. There was also a special welcome to Robert Renwick and Rex Crowther for once again making the trip from New Zealand. This year, several of our sponsors were hosting international guests and we were honoured to have many of them at the event. It really did add to the occasion

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and is a reflection that the award is gaining true international stature. Finally, we congratulate Mark Czvitkovits, Martin Stone, Julie Wadley and Walter Zuber on being recognised by their peers for a lifetime of achievement and contribution to the industry. They have formally been inducted onto the Honour Roll, which you will find on our website: https://www.nationalcollisionrepairer. com.au/lifetime-awards/ The National Collision Repairer once again thanks all the guests who attended the awards function and our sponsors who supported this very special event in 2019.

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Honour Roll Richard Nathan ................................ David Weatherall ................................ Terry Flanagan OAM ................................ Marshall Duncan ................................ Graham Winter ................................ Jeff Hendler (Int) ................................ Max Chanter ................................ John Howes ................................ Robert Renwick (Int) ................................ David Newton-Ross ................................ Wayne Phipps ................................ Richard Pratt ................................ Bob Rees ................................ Lance Weiss ................................ Mark Brady ................................ Don Wait OAM ................................ Tony Farrugia ................................ Bob Christie ................................ John Zulian ................................ Tom Vukelic ................................ Robin Taylor ................................ Ray McMartin ................................ Colin Edwards ................................ Ian Wilkinson ................................ Julie Thomas ................................ Brian Johnson ................................ Terry Feehan ................................ Owen Webb OAM ................................ Phil Nixon ................................ Trevor Parkes ................................ Tony Warrener OAM ................................ Brenton Abbott ................................ Michael Killen ................................ Carl Tinsley ................................ Per Madsen (Int) ................................ Rex Crowther (Int) ................................ Michael Wilkinson ................................ Garry Clear ................................ Cec Simpson ................................ Mark Czvitkovits ................................ Martin Stone AM ................................ Julie Wadley ................................ Walter Zuber (Int)


THE

NATIONAL

CollisionRepairer LifetimeAchievement Award2019 We congratulate Mark Czvitkovits, Martin Stone, Julie Wadley and Walter Zuber on being recognised by their peers for a lifetime of achievement and contribution to the industry. We also wish to thank all who attended this very special occasion.

We thank and acknowledge the following companies for their ongoing support of these awards GROUP


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Global Skills Challenge Maxine is on her way to WorldSkills Kazan! EVERY YEAR WORLDSKILLS AUSTRALIA HOSTS THE GLOBAL SKILLS CHALLENGE, THE WARM-UP EVENT TO WORLDSKILLS 2019, TO BE HELD IN KAZAN, RUSSIA LATER THIS YEAR. INVITATIONS ARE EXTENDED TO THE GLOBAL WORLDSKILLS COMMUNITY TO TAKE PART AS IT GIVES THE COMPETITORS THE OPPORTUNITY TO BENCHMARK THEMSELVES AGAINST INTERNATIONAL COMPETITION. To see the competition up close, we visited the Kangan Institute, which hosted several trades across the four days, with car-painting being held at the Automotive Centre of Excellence in Melbourne’s Docklands. Competitors came from China, Hong Kong, India, Malaysia, Russia, and New Zealand was represented by Callum Dodds. The Australian representative, Maxine Colligan, a National Collision Repairer Future Leader of the Industry, was the only female competitor, and from the outset appeared comfortable at international level. “The anticipation waiting for the competition to begin was a bit nerve-racking, but once we got underway, I really got into the groove,” said Colligan. The competition is set over four days and involves seven modules, including Masking, Touch-Up, Plastic Repair, Two-Tone Finishes, Matt Clear, Colour-Matching and Panel Design. Brad Franklin, Technical Training Manager at Sherwin-Williams and

3 0 – SPECIAL REPORT

Maxine Colligan.

WorldSkills International Deputy Chief Expert, established the program and provides guidance to other experts in the judging and marking processes. “I’ve been doing this for almost two decades and I just love it. It’s such a thrill to see the quality of young talent that we have here in Australia

and New Zealand and, of course, around the world. I am so grateful to Richard Reneman, Sherwin-Williams Australasian Business Director for his support over the years,” said Franklin. Together with the International Chief Expert, Franklin will also be responsible for training and managing the other international experts at WorldSkills 2019 in Kazan. Additionally, the IR and UV curing equipment was supplied by Lihtan International, through SherwinWilliams’ distributor, James Gunn. BASF, with their Glasurit brand, is the international sponsor of the spraypainting competition once again. Peter Jones, Glasurit National Head Trainer said: “We are proud to continue to support WorldSkills and to ensure all competitors are familiar with our products. We have supplied all of the coatings used during this warm-up event. These are the same products to which they will be exposed in Kazan.” Jones is the driving force behind


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Final instructions from Brad Franklin.

Colligan’s training, which she does at BASF’s Automotive Centre of Excellence in Sydney. 3M Automotive Aftermarket provided all the ancillaries and consumables for the event and Ryan Williamson, 3M Segment Sales Manager, was keen add: “It has been a pleasure to work with Maxine and Callum in the event and we at 3M are so pleased to be able to provide our products and expose the competitors to our world class technology.” Damian Cahill, Collision Business Manager at GM Holden was also at the event and provided an array of vehicles, panels, parts, components and shells for the competitors to work on. “We are delighted to be involved in this great initiative. Every piece of metal or plastic the competitors touch over the four days is a Holden Genuine Part. It reflects our ongoing commitment to the next generation of technicians,” said Cahill. GM Holden also donated an

The 3M array of ancillaries and consumables.

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The International Group.

additional 50 front guards to the Automotive Centre of Excellence and Gavin Cribb, Business Manager, was there to accept the donation. “It is only with the generosity of organisations such as GM Holden that we are able to provide leading edge training to our apprentices on an ongoing basis.” The Automotive Centre of Excellence was hosting the event for the first time and Cribb pointed out that his entire staff came together to seamlessly plan the event to ensure the regular students continue to get the support they have come to expect. Following four days of intensive competition, Maxine Colligan was judged the overall winner, holding off strong challenges from the competitors from both China and Russia, with Callum Dodds from New Zealand in fourth place. Franklin was very impressed with the result and said: “Maxine’s talent, poise and coolness under pressure are key

factors in her success. She is now a member of the Skillaroos team headed for Russia.” Colligan was keen to express her appreciation for those that have supported her journey. “I have great support from my employer, Gemini Campbelltown and my TAFE teacher, Carl Tinsley. In addition, the training I’ve received from Brad Franklin of Sherwin-Williams, George Di Scala of 3M and Peter Jones of BASF has all been invaluable.” Looking ahead to WorldSkills in Kazan. It is estimated that it takes approximately €100 million to put on the International WorldSkills competition. Add to that the investment in a brand-new facility in Kazan and it is clear that the Russian government is truly committed to the WorldSkills program. Editor: We will continue to monitor Maxine and Callum’s journey as they get closer to the WorldSkills International competition in Kazan.

Damian Cahill donates the panels to Gavin Cribb.

The National Collision Repairer – 3 1


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Future Leaders of the industry

James Dimitriou, George Manos and Cameron Killen.

THE LATEST FUTURE LEADER PRESENTATION WAS MADE TO CAMERON KILLEN, A SECOND YEAR AUTOBODY REPAIR APPRENTICE FROM KILLEN’S SMASH REPAIRS IN ARMIDALE, NSW, WHO REPRESENTS THE THIRD GENERATION TO WORK IN THE FAMILY BUSINESS. The presentation was at the 2019 Lifetime Achievement Awards ceremony, as Cameron’s father Michael is a Lifetime Achievement Award inductee. In the room were representatives of IAG, former head teacher at Glendale TAFE, Brian Johnson, and fellow Future Leader of the Industry, Jack Parkinson of Fix Automotive Network. Following a brief introduction of the program, we invited George Manos, Technical Specialist at IAG, to introduce and interview Cameron Killen. Manos: I understand that you were born in the NSW regional city of Armidale. Would you like to tell the audience a bit about the city? Killen: It’s a small city of 24,000 people and is a great community in which to grow up and now work. Manos: I see that you started to do come casual work in the family business during your final year of school. Killen: I was really pleased to be able to work with Dad and be around the business and did whatever was required. Manos: Were there people that helped you decide on joining the family business? Killen: I sought advice from both of my older brothers, Toby and Patrick, whose opinions I greatly respect. Manos: How do you feel about following in the footsteps of your father and your grandfather?

3 2 – FUTURE LEADERS

Killen: My grandfather passed away while he was quite young, but his influence lives through Dad. I am so proud to continue the legacy as we view the company not as a business but our “brand”. Manos: And you are also studying at the University of New England? Killen: By completing a Leadership and Management Diploma, I feel it will really help me contribute to the family business. Manos: And when you’re not working? Killen: The main project today is an old Landcruiser that takes up most of my time. Manos: Do you have a view on how best promote this industry to potential new entrants? Killen: I am proud to be part of this great industry. We need to focus on the technology and higher levels of expertise required – this is what appeals to my generation. Manos: So, this is your journey so far. What are your ambitions for the future? Killen: At this stage it is about being the best I can be and ensure I best position myself to play a bigger role in the business – but I still have a long way to go. Manos congratulated Killen on his achievements thus far and stated how impressed he was by his attitude and

commitment to our great industry. James Dimitriou IAG Executive Manager Commercial and Speciality Claims was invited to present the award to Cameron, saying it was a great pleasure to recognise what he has contributed to the family business as a third-generation technician. “Through its brands, IAG is proud to sponsor this award by providing two I-CAR training courses. We are also proud to be the first Australian insurer to attain I-CAR Gold Insurer status and we congratulate the Killen family on recently achieving I-CAR Gold Repairer Status,” said Dimitriou. In accepting his award, Cameron said: “I am extremely grateful to all the people who supported me, especially the team at Glendale TAFE and, of course, my dad and the team at Killen’s Smash Repairs. I feel very humbled to accept this award in such esteemed company.” Editor: IAG’s ongoing support and sponsorship of these awards is greatly appreciated. With the collision repair industry in his blood, Cameron is indeed a worthy Future Leader of the Industry. iag donates two I-CAR courses valued at more than $500 to the Future Leader that we feature each month in this section


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Hot Rods and Hot Dogs for the JDRF at Ford Australia Ford Australia recently held a Hot Rods and Hot Dogs (HR&HD) fundraiser event in support of the Juvenile Diabetes Research Foundation (JDRF) at their Asia Pacific Product Development Centre in Campbellfield, Victoria. The HR&HD event is an open invitation to Ford staff to show off their unique and interesting cars and motorbikes to the local community – who came to the event in droves. From the moment you arrived in the carpark, you knew it was going to be a great event as everywhere you looked were Mustangs – and not an EcoBoost in sight! The big attraction of the day was undoubtedly the new Mustang BULLITT, as it was the first opportunity for the local employees to see it before it makes the rounds to other Ford sites. The BULLITT will then be auctioned to Ford employees later this year. The event had everything: music, food, drinks and, of course, a great range of Fords across the generations, together with several examples of great cars from other marques from Australia and overseas. There was a Model B from the 1930s, Mustangs from the 1960s, an array of Ranger Pick Up trucks, the Early Falcon Car Club of Victoria (1960s) and a selection of GS and GT Falcons. It really was a great sight to see. “JDRF is one of many charities supported by Ford Australia and its employees. Hot Rods and Hot Dogs is an annual event on the Ford Australia calendar and to date we’ve raised in excess of $150,000 in support of type 1 diabetes research. Ford and its employees are committed to supporting JDRF in finding a cure for type 1 diabetes and turning type 1 into type none," said Cheryl McKenzie, Communications and CSR Associate, Ford Australia. Of course, the whole reason for the gathering was to raise both

3 4 – SPECIAL REPORT

awareness and funds for the JDRF, whose mission is to accelerate lifechanging breakthroughs to cure, prevent and treat type 1 diabetes and its complications. Type 1 diabetes is caused by the immune system mistakenly turning on itself, destroying beta cells within the pancreas and removing the body's ability to produce insulin. Insulin allows the body to process sugar to create energy. Without insulin, the body literally starves as it cannot process food. People with type 1 diabetes must test their blood sugar by pricking their fingers

at least four times a day and receive insulin through injections or a pump. They must also be constantly prepared for potential hypoglycaemic (low blood sugar) and hyperglycaemic (high blood sugar) reactions, which can both be life threatening. It is truly heart-breaking to see children cope with this condition. At the event, both the live auction and the online auction attracted great interest and the bidding was “fast and furious”. Yet again, it was a highly successful fund raiser and the staff at Ford and those who supported the auction are to be commended.

APAC Product Development Centre.

Mustang Alley.

Range of Rangers.

Model B.

XK to XP Falcons.


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Daimler and Sila Nanotechnology in the next-gen Li-ion batteries DAIMLER ACCELERATES THE DEVELOPMENT AND COMMERCIALISATION OF LI-ION BATTERY TECHNOLOGIES IN A STRATEGIC PARTNERSHIP WITH SILA NANOTECHNOLOGIES INC, A LEADING US BATTERY MATERIAL SPECIALIST, TO PAVE THE WAY FOR THE NEXT GENERATION OF POWERFUL ELECTRIC MERCEDES-BENZ CARS. Daimler AG has acquired a minority equity stake in US battery material specialist Sila Nanotechnologies Inc (Sila Nano) as part of its research and development activities. Founded in 2011, Sila Nano is a leading developer of new battery materials that outperform existing lithium-Ion technologies. With its latest developments, the company sets a new standard for battery performance, harnessing the potential of silicon to enable safe, scalable, high-energy density batteries, which can unleash new possibilities in electrification from consumer devices to electric vehicles and beyond. Along with the acquisition of the equity stake, Daimler will get a seat in the Board of Directors of Sila Nano. The investment forms part of the latest round of financing, which was led by Daimler. “We are on our way to a carbon free future mobility. While our all-new EQC model enters the markets this year, we are already preparing the way for the next generation of powerful battery electric vehicles. Lithium-ion technology is currently the most efficient battery technology available, and still shows plenty of potential for the future. The advancements Sila Nano have made in battery performance are very promising. We are looking forward to a fruitful cooperation, pooling our know-how on further development and fast commercialisation,” said Sajjad Khan, Executive Vice President for Connected, Autonomous, Shared &

3 6 – F U T U R E T E C H N O LO G Y

Electric Mobility, Daimler AG. While the battery is a key component of electric vehicles, it is not an off-the-shelf product, but an integral part of the vehicle architecture. The intelligence of the battery lies in a highly complex overall system that defines the characteristics of the vehicle with respect to performance, range and charging times. As an integral and important element of Daimler’s electrification strategy, competencies for the technological evaluation of materials and cells, as well as research and development activities, are consistently expanded. These include the continuous optimisation of the current generation of Li-ion battery systems, the further development of cells bought on the world market, and research of the next generation battery systems.

Innovative chemistry for next generation of electric vehicles Improvements to traditional Li-ion battery chemistry have reached their limits and Sila Nano’s crossdisciplinary team of scientists and engineers has pushed forward the development of the next generation of battery chemistry, harnessing the power of silicon to be safe, robust, and scalable for mass production. “This breakthrough chemistry demonstrates up to 20 percent improvement today, with the potential to reach further improvements over state-of-the-art traditional Li-ion. We’re excited to be working with Daimler to bring better, more energydense batteries to their fleet and bring our shared vision for the future of electric vehicles to life for more people,” said Gene Berdichevsky, co-founder and CEO of Sila Nano. The company, headquartered in


- - F U T U R E

Alameda, California, replaces conventional graphite electrodes entirely with its proprietary silicondominant composite materials that enable high energy density and high cycle life, which translates to more powerful, longer-range and enduring sources of power for electric vehicles. These materials easily drop into existing Li-ion factories, making it possible to deploy efficiently and at scale. Mercedes-Benz Cars’ electric offensive Mercedes-Benz Cars is quickly picking up the pace with regard to the electrification of the automobile. By 2022, the entire Mercedes-Benz Cars product range is set to be electrified. This means that different electrified alternatives will be available in every segment – from the 48-volt electrical system (EQ Boost), plug-in hybrids (EQ Power) and more than ten all-electric vehicles (EQ) powered by batteries or fuel cells. Daimler expects electric models to make up between 15 and 25 percent of Mercedes-Benz Cars’ total sales by 2025 – depending on the framework conditions such as the development of the infrastructure, the individual customer preferences, and the further development of the particular market-specific legal situation. Mercedes-Benz Cars is investing around €10 billion in the expansion of its EQ brand product portfolio. Furthermore, Daimler is investing more than one billion euros in a global battery production network within the

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worldwide production network of Mercedes-Benz Cars. The company purchases the cells on the world market and is instructing the suppliers to produce based on special specifications. In this way, the company is securing itself the best possible technology. With the purchase of battery cells worth more than 20 billion euros, the company is establishing the preconditions for the consistent change towards an electrical future. In the future, Mercedes-Benz Cars’ global battery production network will consist of nine factories on three continents. CASE CASE – these letters will shape the future of mobility. They stand for the fields of networking (Connected), autonomous driving (Autonomous), flexible use (Shared & Services) and electric powertrains (Electric). The four CASE fields are an integral part of Daimler AG’s corporate strategy. The aim is to shape intuitive mobility for customers through intelligent dovetailing of the CASE topics. Mercedes-Benz Cars already plays a leading role in all four areas. For example, all activities in the area of connectivity are focused on the digital brand Mercedes me, which gives customers access to an extensive and personalised range of services by app, website or straight from their car. On the way to autonomous driving, for many years MercedesBenz has been a key driver of

The National Collision Repairer – 3 7

5

Minutes with ...

Michael Keane 3M Automotive Aftermarket Australia When did you join the industry? August 2005 What was your first job in the industry? Apprentice Panel Beater/Spray Painter What do you do now? 3M Automotive Sales What do you like about the industry? The everchanging technology used in the industry. There’s always a new product or repair method to keep us on our toes. What don’t you like about the industry? The constant struggle for panel shops to obtain technicians. There aren’t enough tradesmen to fill the jobs. What music do you like? House/Techno Your Favourite Artist? Gareth Emery Your favourite food? Japanese, especially Ramen Your favourite drink? Stone and Wood Pacific Ale hands down Your hobbies? During the week – gym after work Weekends - head to the beach or go for a hike. Who in the world would you most like to meet? Premier League legend Steven Gerrard.

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development and has repeatedly set the benchmark. To this end, the Mercedes engineers use what is known as sensor fusion. The data from different sensors, such as cameras, ultrasound and radar, are intelligently combined and analysed. With smart vision EQ fortwo, the smart brand is also demonstrating what driving without a steering wheel could look like in the future of carsharing. The inventor of the automobile already has a leading role in the Sharing & Services sector: the mobility joint ventures of Daimler AG and BMW Group are used by over 60 million people, and range from free-floating carsharing (SHARE NOW), ride-hailing (FREE NOW), parking services (PARK NOW) and charging (CHARGE NOW), right up to mobility platforms (REACH NOW). See the April issue for the full report on this joint venture. Mercedes-Benz is pursuing a holistic approach to powertrain electrification. Apart from the EQ brand with a family of vehicles, Mercedes-Benz is also developing a holistic ecosystem, which, alongside the vehicle itself, also comprises a comprehensive electric mobility offering. This ranges from intelligent services to energy storage, and charging technologies to sustainable recycling. On the road to emission-free driving, Daimler is systematically pursuing a three-pronged powertrain

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strategy to be able to realise maximum environmental compatibility across all vehicle classes (including commercial vehicles, vans) – with an intelligent mix of state-of-the-art internal combustion engines and partial electrification through 48-volt technology, tailor-made EQ Power plug-in hybrids and electric vehicles with battery or fuel cell powertrains. By focusing on CASE, Daimler is preparing for the intuitive mobility of the future. More information can be found at: http://www.daimler.com/CASE/en Sila Nanotechnologies Sila Nano develops materials that set a new standard for batteries. Through new battery materials chemistry, Sila Nano enables lighter, safer, higher

energy density batteries for mass adoption of electric vehicles; smarter, longer-lasting portable electronics; and broader use of renewable power sources. Founded in 2011 by Silicon Valley battery engineers and a Georgia Tech Professor of Materials Science, Sila Nano is headquartered in Alameda, California. Company investors include 8VC, Amperex Technology Limited, Bessemer Venture Partners, Chengwei Capital, Daimler, In-Q-Tel, Matrix Partners, Siemens’ Next47, Samsung, and Sutter Hill Ventures. For more information, visit www.silanano.com Editor: with the growing commitment to electric vehicles around the world, battery technology will be a critical factor in the rate of transformation – watch this space!

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Chryslers on the Murray AN EVENT THAT HAS STOOD THE TEST OF TIME IS “CHRYSLERS ON THE MURRAY” (COTM), NOW IN ITS 27TH YEAR, ALTHOUGH IT WAS ORIGINALLY KNOWN AS “MOPARS ON THE MURRAY”. IT WAS AN INITIATIVE OF THE ALBURY WODONGA CHRYSLER CLUB AND FIRST HELD BACK IN 1992. A ONE-DAY SHOW ‘N’ SHINE, THE EVENT SAW 60 CHRYSLER VEHICLES IN ATTENDANCE ON THE BANKS OF THE MURRAY RIVER AT HOVELL TREE RESERVE IN ALBURY, NSW. In the following years the Show ‘n’ Shine was expanded to a two-day event and included a number of drives or “runs” to the local tourist attractions and wineries. A swap meet was added to the show in 1995 and has been successful in attracting specialist Chrysler vendors from across Australia. Entrants and enthusiasts alike now travel to Albury in the hope of finding that elusive part. COTM has grown continually over the last 20 years by being

Drifter Ute from the late ‘70s.

Huge line up of R and S models.

4 0 – C U S TO M C O R N E R

professionally run, even though all the work is carried out by volunteers. Costs are kept to a minimum through sponsorship from various organisations and support and grants from Local and State Government. A mighty effort and one of which Albury Wodonga Chrysler Club is proud, considering it is one of the smallest Chrysler Clubs in Australia. Over the last few years, in excess of 600 Chryslers have journeyed to the Albury–Wodonga area to celebrate the

Current Model Hellcat.

Chrysler breed, making COTM the largest Chrysler show in the southern hemisphere, with over 800 cars at the 2019 event. I really do like the singlemake events as they attract relevant traders, with over 20 this year, and enthusiasts all with a common interest. It was perfect weather for the three days in Albury this year, with around 30 degrees max through the day and cooler nights, which was good for the cruising. There were many cars out each night cruising the streets of Albury and Wodonga without any incidents or heavy hands from the police. Rod and his team, who run the event, had prior meetings with the police and council and all agreed that the event brings so much money and prestige to the town, if the entrants were cool so would the authorities be. Friday kicked off with entrant registration and driving events out at the Logic Centre. Albury–Wodonga is a real business/transport hub and has many freight terminals and warehouses. There is a driver training facility at the Logic Centre and many of the guys put their cars through the course. On Friday night the entrants made their way back to Gateway Lakes on the banks of the Murray River and watched the 12 brand-new, never seen before, cars unveiled. It was fantastic to see so many awesome cars unveiled, most of which featured at the pointy end of the judging. The grounds were marked out for the years/models, trader sites, and all


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Top Chrysler Overall 3.

A beautiful Barracuda.

the swap meet areas. There were the usual swap meet vendors, along with some specialist Mopar/Chrysler parts dealers with some rare, hard-to-find bits for sale. The area filled up by 10am with all Chrysler makes and models, including Valiants, Chargers, Pacers, Galants, Hillmans, Centuras, AMC’s and many US Challengers, Chargers and Dodges, from the 1929 sedan right through to the 2018 US-made Chargers. What I find interesting these days is that somebody can spend 4–5 years and half a million dollars on a build, but somebody else can drag an original barn-find out and get just as much attention. There were two Valiants at the event, both straight from the barn. The Pacer in particular was the most photographed car I saw all weekend. It had been put away by a farmer over 30 years ago. His son had to move from the house where it was stored, and he let it go cheap as he only had a week to get out. On the Saturday, around 200 cars went for a cruise to the Ettamogah Pub, about 20 kms up the highway. Here they did a photo shoot of the featured model, 50 years of the VF Valiant, with many great examples represented. This really is a national

972 RT Charger with the Triple Weber Carbies.

event, with people from most capital cities of Australia represented, and a lot from regional areas as well. Most events wind down by Sunday, but at COTM Sunday was booming early with the Top Five Aussie and Top Five US cars corralled together for the public to see. Judges worked hard to get through all the cars on Saturday and came up with 10 awesome cars to shoot out for the top award. The Top Chrysler for 2019 was a really well built Valiant “Pro VC” sedan, obviously built in the Pro touring style with full chassis, tubs and detailed twin turbo V8 shoehorned into a fabricated engine bay. The event was well attended by entrants and public alike, all having a really good time enjoying the great cars, food and weather at this familyfriendly event. Owen is the Business Development Manager of Motoractive. He is also a leading figure within the auto re-styling and vehicle modification industry.

The National Collision Repairer – 4 1


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Mandating the use of OEM procedures REPRESENTATIVES OF INSURANCE COMPANIES AND COLLISION REPAIR BUSINESSES ON A PANEL AT THE RECENT COLLISION INDUSTRY CONFERENCE IN THE UNITED STATES FOUND AT LEAST ONE POINT OF AGREEMENT: RESEARCHING OEM REPAIR INFORMATION IS A CHALLENGE. Darrell Amberson of LaMettry’s Collision in Minnesota said: “The manufacturers get better and better at sharing information with us, but often it’s hard to find it. We’re constantly searching, continuing to find more and more avenues. Our mechanical management system recently came out with a program to help us find calibration information, so we find ourselves looking in about a half-dozen sources to find the information.” He said panel replacement information may be in one section of the OEM websites, while the necessary calibrations required following that panel replacement will be located elsewhere. Richard Beckwith, who oversees the Tech-Cor, an insurer-owned facility in Illinois that conducts collision repair work and research, agreed. “The OEM websites just aren’t easy to navigate. At Tech-Cor, we support our [insurance] field staff with OEM repair information daily. I have staff who are really good at finding information quickly and efficiently, but if you were trying to do it at an individual repair facility, it could

Darrell Amberson.

4 2 – STATESIDE

be very difficult to find the information – and it’s very time-consuming.” Amberson and Beckwith appeared to be less in agreement, however, when it came to the subject of OEM procedures being legislated as the only basis for repairs. Amberson pointed to legislation proposed in a couple of US states last year that said shops’ work must only meet “industry repair standards”. “That causes me some concern because, as a repairer, I have an immense fear of defending ourselves in today’s world of litigation,” said Amberson, noting the 2017 judgment against a Texas dealership body shop sued for not following OEM repair procedures. “If I find myself in court defending a repair procedure, I need the documentation. ‘Industry standards’ without more clarity isn’t going to do it for me.” Beckwith said he could appreciate Amberson’s concern but noted the industry has always developed its own standards for much of the work it

Richard Beckwith.

does. “There are a lot of procedures we do every day that aren’t manufacturerwritten procedures as the (OEM procedures) don't address certain things because they’re considered commonplace in the industry. Sectioning mild-steel panels, for example. There are many things we do every day that don’t have a written guideline, so we have to address those kinds of things as customary industry procedures.” said Beckwith. The panel discussion enabled representatives from several industry segments to weigh in on a variety of topics. Stacy Bartnik, industry relations manager for Intertek, the international testing and certification organisation that manages the Certified Automotive Parts Association (CAPA) program, said her organisation agrees that collision repairs should be done following OEM repair procedures, but challenged the idea that doing so necessarily requires the use of only OEM parts. “Follow that OEM procedure and

Stacy Bartnik.


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use a quality part. Whether that quality part is an OEM part or a CAPA-certified, non-OEM part, we want to ensure the repair is done properly and safely,” said Bartnik. “The concern is if legislation mandates OEM repair procedures, and that repair procedure says it has to be an OEM part, I think that’s affecting competition. It’s going to affect repairers as we all want to fix cars and not total them. It will also raise the cost of premiums, so we want to make sure there is an option out there that will still give you a safe repair following an OEM repair procedure.” CAPA recently announced it was certifying non-OEM rear-view cameras and may expand the program to “include side- and front-view cameras in the future.” The panel was asked if they believe insurers will push for the use of non-OEM cameras or ADAS sensors, or will instead consider them, like airbags, too linked with vehicle safety to call for anything but new OEM parts. “From our side, I will say we’ve discussed it and haven’t really come to a conclusion,” said Beckwith. “There’s not a lot of availability at this point. The certification piece might play into the conversation, but I don’t think we’ve reached a conclusion on those parts yet.” Amberson said he would be hesitant to use anything but new OEM sensors or cameras. “I recently was able to tour a calibration centre owned and set up by a scan tool company where

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they expressed concern over salvage sensors. There was some information about how the sensors may be quite unique to that particular vehicle, even though they look similar to another. They expressed a lot of caution over that. From my own perspective, I’m going to be very sceptical. You’re going to have a hard time convincing me to not use a new OEM part any time we’re replacing sensors.” The panel was asked if any vehicle parts should be defined as “mission critical”, so central to vehicle performance and safety that strict guidelines should be set relative to their replacement after a collision. Bartnik said if that was to happen, the OEM replacement versions of those

parts would also need to be evaluated. “We would also have to look at OEM service parts because they too are ‘aftermarket’. Service parts are not always the same as the part you get when you buy that vehicle. You can get a part that may have been one type of steel, but it’s different when you buy the service part. So, it may be something we have to look at as an industry as a whole,” concluded Bartnik. John is a freelance writer based in the United States who has been writing about the automotive industry since 1988, he is also the editor of the weekly Crash Network www.CrashNetwork.com

Could the collision repair industry recruit mechanical repair students? Richard Beckwith, who manages Tech-Cor, the insurer-owned collision repair shop and research facility in Illinois, said he was recently involved in a regional job fair bringing together shops needing employees with students currently in automotive training programs. That event, Beckwith said, included not just collision repair students but those in mechanical repair training programs who are learning some of the scanning and systems calibration skills body shops increasingly need. But the mechanical guys who can help us had no idea there was opportunity for them on the collision side. They didn’t know that going into a collision repair facility was even an option for them,” said Beckwith. “There is a pool of people who are good at this stuff, who understand this stuff and like it, but they may not be looking to our industry today as a source of employment.” Is this a potential new source of employees for collision repair businesses?

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The National Collision Repairer – 4 3


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The road ahead: what are the considerations? As we move through 2019, we will continue to witness changes with the consolidator trends, changes in structures from work providers, the emergence of new OEM networks, and technological challenges. There is a lot for a small business to comprehend. To look at these in a negative perspective is going to affect everything you do in the future. However, by understanding the “why”, you can start to work out how to survive and ultimately thrive in this modern climate. To continually think that the industry is different in Australia and therefore not going to be affected by the global trends is a recipe for undercooking your business. All major economies are trending towards providing the customer with a consistent outcome with any service being provided. Admittedly, the collision industry is unique amongst many other industries, but in comparison to collision industries in other countries, it faces the same issues. So, how does a business survive into the future? Even though the industry is going through the most significant changes ever experienced, there are some fundamental business basics that remain constant. Many have implemented lean systems, production and scheduling systems, better and more efficient equipment, and improved the process within the shop. Never before have repair procedures been so common. While the old ways are slowly disappearing, one thing remains the same: our dependence on our staff. Unfortunately, we are losing more technicians than we are gaining each and every year. As a business, the requirement to be efficient is of the

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highest priority. I-CAR has talked about the subject of training for many years, yet there is still a tendency to shrug it off – it is usually the first part of any budget that is reduced or cut. When you consider the highest cost in any business is labour, it makes sense to provide employees with the tools to do their jobs. Having the right equipment is great, but the most important tool they require is knowledge to improve their skills. There are many challenges with advanced materials, electronics, and new drivetrains, and any mistake when performing repairs associated with these developments may result in a multitude of failures in post-repair performance. The consolidation movement continues to march on as new entities arise and older ones expand their footprint across the nation. The economies of scale allow these businesses to invest in apprentices, acquire better deals on consumables, parts and equipment, as well as being able to concentrate on specific styles of repairs. However, their size does not change the fact that their technicians require training as well and the size of their business ultimately means the scale of repair issues could be even greater. One of the real benefits of being in a repair group/consolidator/repair network is the networking and benchmarking opportunities for your business against a group of similarsized businesses in the same work provision and geographical areas. As a single business, it is often hard to gauge your performance as there is typically no one against whom you can benchmark. The best repair group/consolidator/

repair networks will provide your business with tools that measure your business to highlight where improvements can be made. Access to better buying is one area that will improve your business, but the real cost in any business is people because they directly affect the process. Improving processes will bring the most sustainable improvements in any business. Unless you have a benchmark to work against, it is very difficult to determine if your processes are the best or need improvement. Having skilled and proficient employees will help improve every facet of your business and will become your greatest asset. The people involved in any process will find it difficult to deliver improvement if they are not trained within their role. When an employee understands their role as well as the flow-on effect when it is poorly done, they can then work with their fellow employees to assist in developing a continuous improvement culture. With the future changing so rapidly, look at all options for your business to not only survive but to thrive into the future. Having a wellequipped and structured business is one part of the equation. Remember, having unskilled and under-trained technicians can have a detrimental effect on your business. Conversely, having fully trained people will make the greatest contribution. Mark is the CEO of I-CAR Australia. His mission is to ensure that the collision repair industry understands the importance of having fully trained personnel and knowledgeable technicians


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&

S P O N S O R E D

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T H A T C H A M - E S C R I B E

Calendar of events KNOWING WHEN IT’S ON AND WHAT’S COMING UP Meguiars MotorEx 11th – 12th May 2019 Melbourne

Autopromotec 22nd – 26th May 2019 Bologna

Hot Rod and Custom Show 25th – 26th May 2019 Sydney

Thatcham update Thatcham Research has announced the renewal of its contract with Suncorp, extending the successful collaboration that has seen Suncorp distribute Thatcham repair data in Australia and New Zealand since 2013. Under the renewed agreement, Suncorp will become the first ever Thatcham Research Global Associate – this provides one of Australia’s largest financial services brands with access to Thatcham Research’s wealth of vehicle research, data and services. Neale Phillips, Global Product Director, Thatcham Research said: ‘’We are delighted to welcome Suncorp as our first ever Global Associate member, building on the successful partnership we have enjoyed over the last five years. We are committed to supporting its needs and those of its repair network – starting with an upgrade to escribe which will shortly see the inclusion of vehicle manufacturer methods, to further increase vehicle coverage.’’

Thatcham’s online portal – escribe, provides insurance assessors and repairers with instant access to the very latest multi-franchised Thatcham Research crash repair methods, times and technical newsletters. Phillips continued: “The growth of escribe in Australia is a tangible demonstration of Suncorp’s commitment to delivering only the safest and highest-quality vehicle repair.” In response, Brett Wallace, EM Assessing & Repair Performance, Suncorp said: “Thatcham repair data helps to ensure that our customer’s vehicles are repaired in the most safe and efficient manner, so the decision to extend and strengthen our relationship with such a respected industry body was an easy one and aligns 100% with Suncorp’s overarching repair strategy” Significant enhancements to the escribe platform enabling the positive identification of ADAS technologies have already been deployed this year, with further updates on the way in 2019.

Training contacts 3M Australia George Di Scala Tel: 0400 382 649 AkzoNobel Tel: (03) 9644 1711 Axalta Coating Systems Product training Axalta services Tel: 1800 292 582 BASF Australia Ltd Peter Jones Tel: (02) 8787 0142 Dents R Us Laury Chibnall Tel: 0438 383 555 iBodyshop E: seminars@ibodyshop.com Tel: (03) 9548 7400

PPG Australia Pty Ltd MVP Business Solutions VIC/TAS Mindy Roberts 0407 528 869 NSW/ACT Greg Tunks 0411 288 451 Cliff Reed 0413 851 433 QLD/NT John Stack 0413 274 035 SA/WA Brett Humphreys 0414 181 030 PPG Training www.ppgrefinish.com.au/training VIC/TAS: (03) 8586 0000 NSW/ACT: (02) 9854 6600 QLD/NT: (07) 3823 8000 SA: 0412 832 919 WA: 0437 902 125

Mipa Australia Pty Ltd Tel: (03) 9793 8800 LORD (Fusor and Farecla) Tel: (03) 9560 6060 Protec Tel: 1800 076 466 SAPE Automotive Training Academy Tel: (02) 9772 9000 Thatcham-Escribe www.thatchamescribe.com.au 1300 769 347 U-pol Tel: 0400 366 483 Valspar Automotive Tel: (02) 4368 4054

The National Collision Repairer – 4 5


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Take a step back with PPG It’s extremely rare to be able to eliminate a whole step from a repair process, but this is exactly what PPG’s new LVA-650 EnviroLOCK Plastic Primer Converter lets you do. How many jobs flowing through your collision centre involve refinishing some sort of plastic component? For most repairers, the answer is plenty, and that means lots of potential to streamline your process. Indeed, PPG’s R&D engineers have come up with an innovative new solution for dealing with plastics that reduces both process time and material usage, slashing the job cost over conventional methods. As part of PPG’s market-leading LV range, LVA-650 EnviroLOCK Plastic Primer Converter is designed to work with the outstanding EnviroLOCK Primer and is even manufactured locally at PPG’s Clayton facility. The introduction of LVA-650 is all about using the latest coatings technology to slash cycle-time. As a result, LVA-650 gets the crucial plastic adhesion promotor phase done without requiring a whole additional step. Rather than the conventional method of applying D820 Plastics Adhesion Promoter and waiting for it to flash-off before applying primer, LVA-650 offers a slick, straightforward alternative. When mixing EnviroLOCK Primer for a job

involving plastic components, merely substitute LVA-650 for the recommended amount of thinner in the formulation. For example, if the formulation has 100ml of thinner, instead add 100ml of LVA-650 and no thinner. After adding the required hardener, the primer is applied as per normal over both the plastic components and other substrates approved for EnviroLOCK Primer. The preparation of plastic substrates and other surfaces prior to priming is done in the usual way. While the application and drying

Step up to maximum performance with SATA The latest exciting promotional offer from SATA is all about helping you maximise performance both in the paint shop and with your fitness. Packed with revolutionary features, SATA’s recently-released premium model, the SATAjet X 5500, is designed to be the spray gun that is perfectly in sync with you. The German engineered spray equipment specialist is also offering a convenient way to be in sync with your health, thanks to the SATA Fitness Tracker, which comes free with each SATAjet X 5500 purchased during the promotional offer. Made of skin irritation-free thermoplastic polyurethane, the SATA Fitness Tracker slips onto the wrist and performs a whole host of handy

4 6 – P R O D U C T S H OW C A S E

functions. By recording heart rate, calories burnt, steps taken and even sleep, it’s an ideal tool to help track your health and fitness goals. It even connects to your smartphone, where the SATA Fitness Tracker will display incoming calls, text messages and social media activities, as well as calendar events (via a vibration alert and on-screen messages), right on your wrist. An offer this good is sure to go quickly, so to avoid disappointment, get your order in now at an authorised participating SATA distributor. Note: The SATA Fitness Tracker heart rate monitor and pre-installed apps are not medical devices or applications; they are intended for personal fitness purposes only.

characteristics are unaffected, the LVA650 in the formulation goes to work providing adhesion promoting properties on any commonly used plastic components. Not only is it fast and efficient, it’s easy to train, leaves less room for error, and it requires no new investment. What’s more, material cost is effectively halved because LVA-650 replaces the thinner and D820 is not required. Indeed, detailed comparison tests have shown that using LVA-650 can reduce the job cost by over 40 percent! However, it should be noted that for jobs that must be repaired to an OEM approval standard, D820 Plastic Adhesion Promoter remains the option to use. This is because it has already been authorised for use as part of the overall approval process with vehicle OEMs. With its ability to remove one entire step over the conventional process, LVA-650 is a simple way to reduce all-important collision centre cycle-time and, best of all, that means the opportunity to process more jobs in a given time! For more information on LVA-650 EnviroLOCK Plastic Primer Converter and the rest of the high-performance LV range, contact your PPG representative or PPG’s Customer Service Hotline 13 24 24 (Aust) or 0800 320 320 (NZ).


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New Norton MeshPower Demand for a cleaner working environment, better quality finish and reduced consumable cost has led to Norton MeshPower, the latest sanding solution from Saint-Gobain Abrasives, developed to create a virtually dustfree work area. Norton MeshPower features a matrix backing containing thousands of tiny holes to extract dust from the surface being worked on, improving the finish. The dust is constantly being removed, which means that harmful particles that fill the air during traditional sanding operations are diminished. All this combined allows operators to work in a cleaner, healthier environment as well as reducing the time needed for the clean-up afterwards, effectively saving work time and boosting productivity. The patented Norton No-Fil technology has been applied to the abrasive grains in the Norton MeshPower range in combination with the mesh matrix to help prevent clogging and ensure the products can be used for longer, saving operators time and money. It also helps to achieve a better finish with a finer scratch pattern faster, with consistent results throughout the product life as

the grain wears evenly. With the open structure and premium resin bond system, operators can use Norton MeshPower products wet or dry to achieve the perfect finish. When discs do eventually need to be changed, the self-gripping backing enables a quick and easy changeover. And, due to the innovative mesh matrix, there is no defined hole pattern, so there is no need to align any holes; it just needs to be applied to the backing pad and sanding can recommence. Steven Hutchinson, Product Manager at Saint-Gobain Abrasives,

said: “We’re delighted to launch Norton MeshPower, which will bring a breath of fresh air to a wide range of sanding operations. Operators have had to deal with all the dust and dirt from traditional sanding solutions for too long. Now they can take advantage of MeshPower to give them a cleaner working environment, which is better for both their health and efficiency as there’s less time wasted on the clean-up after each job.” The Norton MeshPower product range is highly versatile. It can be used on many materials and on flat and contoured surfaces with or without a machine. It is available with 100 percent premium ceramic grain. Coarser grits feature harder backing for heavy duty applications, while light-weight backing on finer grits offers flexibility to work on curves and contours. Norton MeshPower is available in discs and rolls, with a range of accessories to meet all operation requirements. For further information, contact Saint-Gobain on 1300 007 650, sales.au@saint-gobain.com, www.saint-gobain.com.au

Automotive body repair process tubs Introducing an innovative way to showcase Norton’s premium range of products targeted for each area of the repair process – panel, paint and polish – all packaged into convenient reusable tubs. Everything required for each process is in each tub, simplifying product selection and providing enough product to prepare and finish a minor repair. The Panel kit contains the essential abrasives required for panel repairs, combining our premium products for the panel repair process, such as our Blaze ceramic range. The Paint kit contains the essential abrasives required to achieve the best results for preparing panels ready for paint. The kit is packed with premium products such as Multi-Air Cyclonic and Bear-Tex Thinflex technologies together with a multi-air

back-up pad and Scuff Gel. The Polish kit contains the essential abrasives and compounds required for complete paint defect rectification and general paint rejuvenation. It is packaged with everything required, from film discs for clear coat rectification to our premium compounds, pads and detail spray for a high gloss finish. The

empty tub can also be utilised as a wash bucket. Each tub is colour coded for easy identification and clearly labelled with the products within, making reordering easy. The airtight design uses durable recyclable plastic, protecting the contents from contaminants and the elements to keep the abrasives in optimum condition.

The National Collision Repairer – 4 7


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Two great new products from SAPE GYSPOT ARCPULL 200 New from GYS, the GYSPOT ARCPULL 200 is a drawn arc welding product developed specially for thin metal panels on car bodies. Drawn arc welding has several advantages as compared to capacitor discharge technology: • gas protection, which prevents contamination of the weld • deep repair capabilities • closer key fitment for stronger pulling capabilities • reduction in post repair preparation • excellent reproduction and reliability process • no impact on the reverse side of the repaired panel. Its innovative gun is equipped with a high precision linear motor with digital control, which provides refined synergies. A digital interface provides intuitive and functional navigation between the welding modes, synergic or manual.

NexPTG Professional automotive paint gauge – film thickness gauge This is an advanced version of the NexPTG lacquer thickness gauge, which enables fast, accurate and intuitive vehicle testing. The Professional version has a movable head, allowing for precise measurements on concave and convex elements. The NexPTG application will clearly indicate the places where the measurement should be carried out and, thanks to this feature, you will certainly note the places that are affected most often. This function is available only in the Advanced and Professional versions. NexPTG automatically detects the type of surface being tested: steel, galvanized steel and aluminium. This means that you can check the thickness of the lacquer on virtually any vehicle. For more information, contact Sydney Automotive Paints & Equipment on Tel: (02) 9772 9000.

New industrial products from Sagola As import partner of spray gun manufacturer Sagola, Axalta has recently expanded the range of guns available in Australia to include an industrial range. These guns are designed specifically for general industrial use, including solvent and water-based painting of decorative walls and ceilings, steel fabrication, wood and metal. All Sagola industrial guns come with a three-year warranty, which is exceptional for the industrial market space. Other new products include the Raider 160, a pneumatic pump specifically manufactured to satisfy the needs of small metal and wood working manufacturers with low cost maintenance. It’s suited to clearcoat, lacquer, basecoat, enamel and light primer applications with free flow of 1.26 litres per minute and a maximum 0.013” tip. Joining the Raider 160 is the Atlanta 200 Electric Airless Pump, which is ideal for the fast application of medium velocity industrial products. It’s rated at one horsepower,

4 8 – P R O D U C T S H OW C A S E

with free flow of two litres per minute, a maximum pressure of 180 bar and maximum 0.018” tip. The Atlanta 200 can be used with the new PSAM104 industrial spray gun. Sagola products are designed for longer life and reliability, using quality and durable materials and components. Sagola’s spray gun range is still unique in the market, explains Paul Polverino, Axalta’s National Training Manager for Australia and New Zealand: “The guns comply with the most stringent manufacturing regulations and solvent emissions. Partnered with a three-year warranty and competitive pricing, Sagola products offer great value.” Like all premium spray guns, it is important to ensure they are cleaned well, and this is where a gun wash machine is a large benefit. The new Double 250 handles both water and solvent cleaning of any spray gun, while the Compact 235 is for solvents only. Both machines come with a twoyear warranty.

In addition, two new Sagola pressure pots are being made available in 10 litre and 2.5 litre sizes. Secure your Sagola Industrial Products from your nearest Axalta Distributor by visiting www.axalta.com/sagola or call Axalta on 1800 292 582.


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Profile for The National Collision Repairer

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