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JULY 2019



CollisionRepairer News, views & information for the Collision Industry Professional ACKNOWLEDGED BY THE INDUSTRY AS THE LEADING MAGAZINE

When only the best will do. Hyundai Genuine Parts.

Steven Fitzpatrick of IAG speaks candidly about their new JV Holden and Lowndes reinvent a 2004 Holden VZ CV8 Monaro We hear from Niki Lauda as motorsport loses a true icon

Don’t risk it.

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What’s going on? We received an extraordinary response to last month’s editorial on “the customer comes second”. It seems a great many of you really could relate to the principle of putting your own people first. With so much going on, this is more important than ever before. So, what is going on? Well, more and more we find that the answer to this perennial question is that there is always something happening in our industry. Whether it’s car shows, industry events, structural change or even the rumour mill, there’s always something to pique your interest. Over the last couple of months, we’ve seen a variety of car shows in Melbourne, Sydney, Albury, and even as far north as Charters Towers. So why is this important? Well, it’s a real sign that deep down we are all “car nuts” who just can’t get enough – and it’s no different for our cousins acrossthe-ditch who are gearing up for the CRC Speedweek, supported this year by the 3M-Foose Tour 2019. And speaking of our love of cars, Holden has announced that it will undertake the complete reinvention of a 2004 Holden VZ CV8 Monaro over the next six months, in conjunction with brand ambassador, Craig Lowndes – we will keep you up to date as we follow the project as it unfolds over the remainder of the year. The increasing demand for information is self-evident, and although the CRE Seminar Series is behind us, there are several great

events coming up in the next couple of months. Capricorn Society kicks things off in Melbourne with their Collision Industry Forum, headlined by Mike Anderson, president and owner of Collision Advice in the USA. Axalta’s National Business Council, also featuring Anderson, is on the following week, again in Melbourne, and then we take our own Symposium, Horizons, to Sydney in September. Across all three great events there will be something for everyone! One of the great things about our industry is that there is no shortage of opportunity, predominately brought on by the dynamic nature of those who influence the future. With all the unsubstantiated commentary around IAG’s investment in collision repair, we clear the air and speak directly with IAG’s Steven Fitzpatrick as he outlines his strategy for the future. In yet another extension of its commitment to cutting edge technology, Daimler initiates a Europewide V2X communication project in collaboration with several other


manufacturers as they work together for greater safety in road traffic. And, whilst we are talking about overseas news, our US correspondent John Yoswick highlights the increasingly important role of women in our industry, reporting from the recent Women’s Industry Network annual conference. Watch this space! And on the local front, I-CAR CEO, Mark Czvitkovits stirs things up a bit in his latest column as he challenges the industry to consider the trichotomous relationship between good, cheap and fast repairs. Once again, we have an extensive array of local, global and product news to keep you fully informed as to what’s happening, not only in your own backyard but around the world, much of which impacts upon us either directly or indirectly.

As always, happy to chat. The National Collision Repairer magazine – Making a difference in our industry



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“Staying connected” The National Collision Repairer – 1





Contents Latest News

Special Reports

Local news


Here’s what’s happening in our industry around the country.

Global News

Movers and Shakers

Product Showcase


We chat with Steven Fitzpatrick of IAG about the latest JV and the direction he’s taking their motor repair business.



An overview of the latest products designed specifically for your business


We hear from Niki Lauda on his career, his infamous accident and his relationship with the industry.



Daimler initiates a Europe-wide V2X communication project in collaboration with several other manufacturers.



Owen reports on the 44th Van Nats from Charters Towers and shows us some cool creations.

I-CAR Update


Mark stirs things up a bit as he challenges the industry to consider the relationship between good, cheap and fast repairs.



John reports from the US Women’s Industry Network annual conference where women are making their mark.

EDITOR: Joe McFadries 0458 588 333


DIGITAL EDITOR: Josephine McFadries 0406 421 902

Josephine McFadries 0406 421 902

SUB EDITOR: Joanna Dolan

PRINTED BY: Bright Print 02 9757 3000

ART CONSULTANT: Chris Stone (Stone Dezine) 0407 939 668

The Car Guy

Custom Corner Out of the ashes


John takes “behind the mike” at the Sydney Hot Rod and Custom Expo and reports on a great event.


John Hristias of PPG shares his tips when using body filler for small jobs.

Future Leaders IAG’s Anthony Waye presents Luke Peters of The Sheen Group with his award and conducts a one-on-one interview.


CRC Speedshow Capricorn Forum Symposium 2019

Tech Tips


Holden unveils its latest project, the complete reinvention of a 2004 Holden VZ CV8 Monaro.

Keep up to date with the latest developments in the industry from across the globe.

Updated Events and Training Contacts

Project Monaro

Regular Features

PUBLISHED BY: JMF Solutions Pty Ltd PO Box 1258, Kyneton Victoria 3444 0458 588 333


CollisionWeek HAMMER



Collision Repair A s s o c i a t i o n the benchmark for quality

DISCLAIMER The National Collision Repairer is published by JMF Solutions Pty Ltd, PO Box 1258, Kyneton Victoria 3444. This publication is copyright. Apart from any fair dealing for the purpose of private study, research, criticism and review under the Copyright Act (1968), no part may be reproduced by any process without written permission. Enquiries should be addressed to the publisher. The publisher believes all the information in this publication to be correct at the time of printing, however is not in a position to make a guarantee to this effect and accepts no liability in event of any information proving inaccurate. Prices, addresses and phone numbers were, after investigations and to the best of our knowledge and belief, up to date at the time of printing. It is also not feasible for the publisher to ensure that advertisements which appear in the publication comply with the Competition and Consumer Act (2010). The responsibility must therefore be on the individual, company or advertising agency submitting the advertisement for publication. Whilst every endeavour has been made to ensure complete accuracy, the publisher cannot be held responsible for any errors or omissions. Copyright © JMF Solutions Pty Ltd ACN 117 914 235


Be more effective with baslac ®

“The painters are finding the colours are really good. I would estimate it has knocked a third of the cost off our paint bill” Ian Peacock, Peacock Smash Repairs

More information on

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Mike Anderson to headline Capricorn’s “Futures Collide” conference Everyone in collision repair has heard of Mike Anderson. He is an acclaimed champion of everything that is, or could be, right about the industry. As one of the most knowledgeable people in his field, he is a sought-after speaker, author and consultant who can discuss and teach on a wide range of topics. Anderson is undoubtedly a “subject-matter expert” on topics such as: the politics affecting collision repair, researching repairs properly via technology, giving and getting the best from insurers, and performing safe and proper repairs – to name just a few! If there is anything Mike doesn’t know, he will find out about it. He is the former owner of Wagonwork Collision Centers, two highly acclaimed shops located in Alexandria, Virginia, and is president and owner of Collision Advice, a consulting, research and advisory

company for the auto body/collision repair industry. Anderson also serves as a facilitator for Axalta’s highly recognised Business Council 20 Groups in both the US and Canada and facilitates numerous courses for the Axalta Performance Services Educational Series. Although based in Alexandria, he is home less than 20 days a year, preferring to spend his time traveling all over North America teaching, serving on advisory boards and committees, and generally living to support the industry. He speaks with a passion that is based on his firsthand experience, and teaches pertinent cutting-edge management and operational techniques. But that’s not all. He is guaranteed to leave you laughing and highly motivated as well!

See Mike at the Capricorn “Futures Collide” collision repair conference on 10 August in Melbourne. Capricorn members register at and nonCapricorn members register at:

Mike Anderson .

Capricorn Group CEO Greg Wall receives Order of Australia award Australasia’s largest automotive cooperative, Capricorn, together with the Business Council of Co-operatives and Mutuals (BCCM), warmly congratulates outgoing Capricorn Group CEO Greg Wall on receiving the honoured Member of the Order of Australia (AM) award for his significant service to business and the community. Along with having led Capricorn to record high levels of business success over the past eight years as the cooperative’s first-ever Group CEO, Wall is also a director and founding chairman of the BCCM. Wall has been involved with co-operative and mutual businesses throughout his working career, which spans almost four decades, leading the sector’s most significant period of resurgence. Aligned with Wall’s outstanding leadership of Capricorn, which included a complete re-structure of all areas of Capricorn’s business, Wall has also been pivotal in the growth and success of the BCCM. Some of Wall’s extensive achievements include: • Establishing the first national forum

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for the chairs of Australia’s top cooperative firms • Advocating for the highest governance standards in business • Chairing the United Nations International Year of Co-operatives Secretariat in 2012 • Presenting at the United Nations in New York for the launch of the International Year of Co-operatives • Founding Australia’s national peak body for the sector – the BCCM. Wall is also recognised internationally as the first Australian to be elected to the International Cooperative Alliance (ICA), the peak global body representing co-operatives and mutuals worldwide. With members from more than 95 countries, in 2013 Wall was the first Australian to be elected to the board of the ICA in its 120-year history. He has also been appointed to the board of Dot Coop Ltd (the internet domain for co-operatives worldwide) and has joined the leadership circle of the ICA. According to Capricorn’s new Group CEO David Fraser (effective July 1), this is a deserved accolade for a truly outstanding individual. “To say

that we are incredibly proud to have our Group CEO of the past eight years receive a Member of the Order of Australia (AM) award is an understatement. Greg has been at the helm of not only the Capricorn business during several years of unprecedented growth, but he has also been a relentless champion for both the Australian and the global cooperative movement. I couldn’t think of a more fitting way for all involved to show their appreciation for his dedication and enthusiasm than this.”

Greg Wall .

“Futures Collide”

C COLLISION OLLISION R EPAIR REPAIR C ONFER CONFERENCE EN C E Hosted H Hos ost oste ted edd by Cap C Capricorn apr pri riic ico cor orn rn

110 0 au aug g 2019 2019 COLLISION

Repair Conference 2019

While much of the industry hype is on future technology, there is a huge gap in addressing the day to day issues repairers face in their businesses. These include staying relevant to the growing technology and information requirements, such as latest repair equipment, technical data and repair methods, as well the ever-increasing challenges on sustainable labour rates and procurement pressure from quotation and parts sourcing software. We are looking to address these topics in a positive, progressive and collaborative way through the conference, panel discussions and networking sessions. Facilitating the vitally important networking and information sessions is a showcase of leading industry suppliers as well as a cocktail function after the conclusion of the conference sessions. Novotel Melbourne on Collins welcomes you to experience contemporary style and 4.5 star comfort in the heart of Melbourne. Located on fashionable Collins Street and directly above the upscale St Collins Lane, Melbourne’s most unique shopping destinations. This desirable location is near Rod Laver Arena, the MCG, Federation Square, the Princess and Regent Theatres and more that this cosmopolitan capital has to offer. Capricorn is committed to the panel industry with our key focus on ensuring that this event is, “From the Industry and For the Industry” so register early to avoid missing out!


N Novotel ovotel M Melbourne elbourne on on C Collins, ollins, 270 C Collins ollins St, Melbourne Melbourne

to r register: egister: Ca Capricorn pricorn Members Members login log gin to to Non N on Capricorn Capricorn Members Member e sg go o tto o th the e link: ink: bi itt.lly/CR CRCR CReg gister

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A big month for I-CAR Gold Class for Graham Bodyworks I-CAR Australia Gold Class Coordinator Gary Wood announced that Graham Bodyworks Eltham, Victoria, has been awarded the prestigious I-CAR Gold Class Collision status. “In August last year, Graham Bodyworks Eltham made the commitment to achieve I-CAR Gold Class accreditation within 12 months. Since then, both management and staff have benefited from the training and further skills acquired during the process. We pride ourselves on remanufacturing damaged vehicles back to OEM specifications, so with shifting technologies and advancements in vehicle manufacturing, keeping our knowledge and skills up to date is vitally important,” explained business owner Glenn Chesser. “The requirement for training in the automotive body repair industry is becoming more important than ever before. The Gold Class status is the highest level of accreditation within the I-CAR Professional Development Program and highlights Graham Bodyworks’ commitment to having the skills and knowledge required to safely repair modern vehicles,” added Wood. “We are proud to have completed the courses in such a short time and believe that the knowledge acquired and on-going training will be invaluable to our business. We are grateful to the team at I-CAR for the on-going support and advice,” concluded Chesser.

Gold Class for Graham Bodyworks.

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baslac training approved baslac, a brand of BASF, is now an approved industry training alliance partner of I-CAR Australia. Spray painters at baslac body shops have the opportunity to earn I-CAR credit points whilst being trained and assessed in the use of baslac refinish products by approved baslac representatives. Damien Badenoch, Technical Services Coordinator, said the baslac training program will benefit body shops by improving the skillset of their staff and ensuring the correct spray-painting processes are followed to maximise the use of the baslac refinish system. “Having an industry recognised training platform for baslac is a great supportive tool. This will enable all baslac users to be benchmarked and work towards correct product usage and practices,” said Badenoch. baslac training courses are delivered on-site at the body shop by a baslac technical representative employed at an approved distributor of baslac products. On-site training is beneficial to body shops as there is no downtime in production or absence of staff. Also, it takes place in an environment with which the paint technicians are familiar. To discuss I-CAR approved training opportunities with baslac, contact your local approved baslac distributor.

Gold Class for Dalcos Accident Repair Centre I-CAR Australia Gold Class Coordinator Gary Wood recently announced that Dalcos Accident Repair Centre in Welshpool, Western Australia has been awarded the prestigious I-CAR Gold Class Collision status. “The team at Dalcos has demonstrated its commitment to training by achieving the I-CAR Gold Class accreditation. Regular participation in live, virtual and hands-on training will ensure that all staff members are equipped with the most up-to-date knowledge and skills required to safely repair today’s vehicles. It is fantastic to see another member of the Car Craft group achieve this recognition. Extremely well done to all involved,” said Wood. “We at Dalcos Accident Repair Centre are extremely proud to have attained our I-CAR Gold Class accreditation. With the everchanging advancement in motor vehicle technology, our exceptional team is always keen to learn, and we have enjoyed the many courses on offer through I-CAR,” explained Dale Wesley. “Our company motto ‘Quality repairs with a minimum of fuss’ is always forefront in our minds, and I-CAR has ensured our team can keep ahead of the changes, challenges and complexities of today’s accident repairs.”

Gold Class for Dalcos Accident Repair Centre.



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The ‘Trade-in along with Special Deals’ * Compatible with nearly any frame system promotion on Car-O-Tronic Measuring * Wireless, no targets, sensors or lasers Systems is back on ... so that means we will trade any type of measuring system * Real-time data delivered three times/second regardless of age or condition ... also * Photo-based images offer easy identification there are some great deals available! * Info center for online software and data updates, news, support and interactive training Car-O-Tronic Vision 2 X 3 * World’s largest data-base for vehicle measurements, currently more than 16,500 vehicles * Photo-based making it easy to find the correct measuring points.




Head Office: Unit 1, 25 Industrial Road, Unanderra, NSW 2526 Ph: (02) 4271 6287 l Fax: (02) 4271 7899 Website: l Email: NSW & Tas: Fritz Pfeffer Ph: 0412 559 208 l NT & Vic: Lindsay Batten Ph: 0412 372 988 l Qld & SA: Liam Hugo Ph 0403 455 914

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Don’t miss our Horizons Symposium The National Collision Repairer 2019 industry symposium is now “locked and loaded” and will be held at Royal Randwick Racecourse in Sydney on Saturday, 14 September. As the name Horizons, suggests, the focus will be on the challenges and opportunities that we are facing in the second half of 2019 and into 2020 – these are the pressing issues that are on your horizon! There will be keynote speakers covering the following topics: • The increasing safety of the vehicle fleet • The impact of electric and hybrid vehicles • The emergence of robotics and augmented reality. In addition, there will be interactive panel discussions addressing current issues: • The latest developments from the OEMs • Structural changes in the industry • How to attract the next generation. As a collision repair professional, a supplier to the industry, or a stakeholder representing a broader client base, this is an opportunity not to be missed. Hear from the “movers and shakers” who are at the cutting edge of our industry and are best placed to

give advice on what’s happening right now and how best to prepare yourselves for the opportunities. Once again, the symposium will be moderated by Joe McFadries and John McCoy-Lancaster – our very own “Car Guy”. Take this opportunity to hear what the experts have to say, share your own views, connect with the presenters and your peers during networking cocktails at the end of the day. Remember – this is the only collision industry event in Sydney this year. Register now at: or for more information, contact Joe McFadries on 0458 588 333.

Holden Accident Care update When you are creating something new like Holden Accident Care, you need to ensure the correct foundations are in place before you start the build process. Congratulations to those repair facilities in most Australian states who have made the effort and investment in their businesses to become Holden Certified Collision Repairers. The network of Holden Certified Collision Repairers continues to grow and is committed to the Holden “Safe, Proper Repair” methodology of all Holden vehicles, which includes: • Qualified repairers and a culture of continuous training • Using new Genuine Holden Parts • Using GM Holden Repair Procedures • Adhering to GM Holden Position Statements • Using the correct repair equipment. Twelve months after the launch of our Certified Collision Repair Network criteria, Holden is now looking forward to starting the next phase of this exciting program – Holden Customer Education. Currently, the Holden Accident Care webpage is the primary source for educating Holden customers. Key

Boutique Auto Body.

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information points include: “What do I do if I have a crash?”, the Certified Repairer Network, and information on Holden Insurance. Over the next few months, we will create and distribute educational videos directly to Holden customers on the following topics: • Why new Genuine Holden Parts should be used during all repairs – What work goes on behind the scenes at Holden when designing and engineering parts for their vehicle. • What to look for in Insurance PDS – Maybe it’s time to choose Holden Insurance. • Why our Certified Holden Collision Repairers are recommended as the first choice for vehicle repair – If your insurance company is steering you away from Holden Certified Repairers, ask “Why?”. • How to inspect a vehicle after repairs have been completed. If Safe, Proper Repair is for you (and your Collision Repair Facility), download the criteria and application form at and apply today to be part of this exciting journey.

Killen’s Smash Repairs.

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Dynabrade launches in Australasia A new PPG–Dynabrade partnership is giving consumers across the region access to a wide range of iconic tools, complete with outstanding backup support. When it comes to premium quality pneumatic tools, one name stands head and shoulders above the rest – “Dynabrade”. In fact, the brand is so famous for its rock-solid reliability, longevity and industry-leading performance, that the name Dynabrade has actually become the default workshop term for sanding and grinding. People commonly refer to “Dynabrading the job” whether they are using a Dynabrade tool or not! Keen to expand the premium brands on offer to Australian and New Zealand consumers, the local PPG team has established a special partnership with the iconic American brand. Indeed, Dynabrade’s range of precision engineered tools combine perfectly with modern processes to produce real productivity gains, according to Kurt Way, PPG Category Manager, Associated Products. “Dynabrade is an incredibly strong name, with a very traditional US-built philosophy and history of innovation. The company has built its reputation on a very

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simple mindset – producing very well engineered tools that are made to do a job and do that job very, very well,” said Way. “That story of innovation goes right back to 1969 when the Dynafile was released, and it’s still the company’s bestselling tool. It helped Dynabrade develop a reputation for problem solving where they listen to the issues customers are having and come up with effective solutions. Local customers will now be able to choose from a range of Dynabrade models aimed at boosting productivity and reducing overall cost.” Through the partnership with PPG, Dynabrade comes with the full backup and support expected of a premium offering. Along with an extensive stock of spare parts, there is a comprehensive network of repair centres strategically located around the region to deal with both warranty and post warranty repairs. The peace-of-mind of having factory accredited experts on hand means your Dynabrade product gets repaired quickly and effectively and it’s back in your hands sooner. In addition, there will be training programs available, as well as access to best practice processes. “Every Dynabrade air tool package proudly carries the words ‘Made in USA’ because each one is still manufactured at

the company headquarters in Clarence, New York. Rather than simply design tools and have them made overseas, Dynabrade has maintained its quality and extraordinary attention to detail. It’s something you can appreciate as soon as you use a Dynabrade tool,” said Way. “Dynabrade products are not cheap and are definitely not throwaway items like some cheaper brands that get swapped out every 12 months or even less. It’s a very strong brand with very strong mechanicals that are built to last. The design and quality of the air motors means they generate excellent torque, which gets the job done quicker and easier. Calculate the overall costs and a Dynabrade tool is going to save you money in the long run. Operator comfort is also excellent thanks to lower vibration and noise level, and lightweight and superb balance compared with conventional pneumatic tools. “Although Dynabrade already has an excellent reputation and a long history with panel beaters, fabricators and painters, we see its appeal going much further. For example, grinding and sanding operations are very common in the light industrial sector and industrial sector so Dynabrade can provide an excellent, high productivity solution. Whichever sector it’s being used in, we believe that Dynabrade tools will be a perfect fit for best practice processes,” concluded Way. For more information on the range of Dynabrade tools available and where to find your nearest distributor, visit

PPG is proud to announce the partnership with Dynabrade Automotive Tools in Australia.

PPG Customer Service PPG Industries Australia Pty Ltd 14 McNaughton Road Clayton, VIC 3168, Australia 13 24 24

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Peacock Smash Repairs choose baslac It was a green consciousness that made Ian Peacock of Peacock Smash Repairs in Wodonga, Victoria, switch to the baslac 45 waterborne refinish system. “We had been using solvent up until we changed to baslac, but one of my painters had used water before and spoke highly of it,” said Peacock. “Water seems to be the way to go now and we found it a good time to make the change.” In making the switch from a solvent to a water refinish system, Peacock and his team undertook training on how to get the most out of the baslac 45 waterborne refinish system, and have been very happy with the performance of the product range. “One of the big benefits is if we have to rework something, we can do it quite easily. With the last system we had, if we had to rework it, you almost couldn’t do it; we had a lot of problems with it frying up. baslac is really good; we don’t have any hesitation with it, it works really well.” While change is never easy,

Peacock knows it’s important to stay up to date with an evolving industry and was grateful for the support baslac provided through the transition and the product’s ease of application. “It’s a lot harder these days in keeping up with the technology changing, even in the painting, with three layers and different colours,” he said. “But baslac provides a lean and easy to use range of high quality refinishing products.” “We are equally impressed with baslac's cost-effective price and we estimate it has knocked a third of the cost off our paint bill, perhaps even more. The painters are finding the colours are really good.” The team at Darby’s Paints, based in Geelong, Ballarat and Shepparton, Victoria are the approved distributor of baslac products to Peacock Smash Repairs and have a great working relationship with the team. “We have a good working relationship, and the service is good. We can get something overnight if we run out,” concluded Peacock.

Ian Peacock .

3M brings Chip Foose to the CRC Speedshow After conquering his whirlwind tour of the 2017 Supercheap Auto Bathurst 1000 and living it up at Meguiars Motorex in Australia in 2018, Chip Foose is again heading down under, this time on behalf of 3M to Auckland New Zealand for the CRC Speedshow on 21–22 July. In anticipation of his first official visit as 3M’s Global Brand Ambassador to New Zealand, we thought we would provide a recap on the 2018 Foose tour of Australia as an insight into

what Kiwi fans can expect. The 3M stand at the CRC Speedshow will be jam-packed full of exciting stuff throughout the weekend. The 3M team will have a range of new products on display at the show, including the brand-new 3M Perfect-It Fast Cut Plus Extreme Rubbing Compound, 3M Flexible Foam Abrasives, 3M PPS P2.0 Paint Preparation System, 3M Accuspray ONE Spray Gun, and 3M Cubitron II abrasives, which are now

available in 240+ and 320+ finer grades. There’s also going to be loads of posters available for Chip to sign, as well as many other giveaways, so make sure you visit the 3M stand at CRC Speedshow to learn all about the latest technology and innovation that 3M has to offer you, and for your chance to meet the legend Chip Foose. For more information about the show or about Foose’s New Zealand tour, please contact 3M on 136 136.

Vale Tom Knight The refinish industry lost one of its most colourful characters on 2 June 2019 with the passing of Melbournebased identity Tom Knight. Tom started All Cars Paint Supplies in Croydon in 1989, a big risk for someone who, by his own admission, knew nothing about the refinish industry. However, he had a good head for business and had his son Alan and daughter Lisa to guide him along. In the early days, their paint sales

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were Regal and Spartan, although he moved on to become Standox distributor for many years, building sales based on his belief in helping people and building fantastic customer relationships. He always had a smile on his face when he greeted you, right up until he retired and sold the business in 2008. Unfortunately, dementia took Tom at the age of 79 – RIP Tom, you were one of a kind!

Tom Knight.

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Hyundai further reinforces new genuine parts If it sounds too good to be true, it probably is! Certified aftermarket and (supplier described) genuine replacement parts may look the “part”, but that’s where the resemblance can end. On the outside, packaging may look like the genuine article, with holograms, printed part numbers and logos. But what’s inside the box is sometimes far from the real deal. Only New Hyundai Genuine Parts are manufacturer-tested and warranted to deliver OEM vehicle integrity and performance. So, however parallel supplier certified parts are made, they may compromise vehicle performance and safety. They’re just not worth the risk to your customers, Hyundai, or to your business’ profitability. It may be surprising to some, but it’s often no cheaper to buy parallel parts than to buy New Hyundai Genuine Parts from an Authorised Hyundai Dealer. Don’t be misled by parallel suppliers claiming any different – always compare prices with your local Authorised Hyundai Dealer.

To ensure it’s “good as new”, purchase and fit only New Hyundai Genuine Parts, manufactured to Australian market specifications and supplied by Authorised Hyundai Dealers. Your customer gets their Hyundai back on the road as good as it was before, giving unsurpassed reliability and you save time and hassle, thanks to our invaluable “perfect fit-first time” guarantee. If it’s a Hyundai, it makes “genuine” sense to keep it that way. And right now, you can save up to 31% on our Genuine Radiator Support Panels list price – without compromise – when you take advantage of our offers. Contact your local Authorised Hyundai Dealers for any price matching opportunity.

When did you join the industry? I joined the Automotive industry in 1989 with Windscreens O’Brien What was your first job in the industry? I was the Major Accounts representative What do you do now? State Sales Manager Capricorn Queensland

Leah Demetriou joins U-POL U-POL Australia and New Zealand has welcomed the appointment of Leah Demetriou to their team, taking up the role of Sales and Technical Support Manager. “Leah’s experience as a trade qualified automotive spray painter, as well as her strong sales skills and technical background, makes her the perfect fit for our business in this newly created role,” said Damian Cappelluti, U-POL’s Sales Director. Leah has extensive experience in several organisations in the collision repair industry in product, technical and customer management roles. For several years, Leah also ran her own consulting business in the industry. “Sydney-based Leah is very well known and respected throughout our industry and we are very fortunate to have her join our team,” concluded Cappelluti. Leah will be working closely with

Wayne Burton Capricorn Society

the U-POL team to assist distributors and body shops around Australia and New Zealand. Leah can be contacted on Tel: 0428 579 843 or (02) 47312655, or by email at For more information on U-POL visit

What do you like about the industry? It’s a real people business. Small businesses providing leading service levels, higher standard customer service levels and good old-fashioned service with a smile. What don’t you like about the industry? Information is key to success. Manufacturers are not playing fair holding back on crucial data and information needed to repair and service vehicles correctly. What music do you like? Rock contemporary Your Favourite Artist? Freddie Mercury Your favourite food? Pasta Your favourite drink? Kracken Rum and Ginger Beer Your hobbies? Mountain Biking Who in the world would you most like to meet? The King Elvis Presley

Leah Demetriou .

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Lowndes and Holden have developed a six-month plan to undertake what Lowndes has described as “a dream project” – the complete reinvention of a 2004 Holden VZ CV8 Monaro over the next six months. Holden will oversee the project from start to finish and ensure it is restored in great detail and returned to the original specification. However, there will be some special touches, such as really cool 3D printed bonnet inlets by HP-EVOK3D. “I am truly proud to continue my long-term association with the Holden brand,” said Lowndes. “Like a great many Australians, I grew up with the Monaro. It’s such a thrill to be working on such a special project with the team at Holden.” Since the first Holden 48-215 rolled off the Fishermen’s Bend production line in 1948, Holden has enjoyed a proud 70-year manufacturing history

Damian Cahill.


and has been, and continues to be, part of the fabric of the Australian motoring landscape. Nowhere has this been more evident than in the world of motorsport where a Holden driver has taken the honours around Mt Panorama in 33 of the 55 iconic Bathurst 1000 races since its inception. In support of the project, Holden has – believe it or not – rounded up several of the original members of the Monaro design team who will contribute to the project. The restored car will have fully re-engineered dynamics to optimise the “going, stopping and turning” performance and, to really top it off, Holden Performance Engineer Rob Trubiani will put the car through its paces at Holden’s Lang Lang Proving Ground with Lowndes himself. Reflecting the design team’s attention to detail, the car was originally manufactured at the Elizabeth plant in

Arrival at B&A.

South Australia and was finished in PPG 159-line basecoat. It was only fitting that the project car be repainted using PPG products once again, although the technology has changed significantly since 2004. PPG Business Manager Chris Edwards was very excited to be on the team. “As the original paint supplier, we are so proud to be involved in Project Monaro and, for this one-of-a-kind car, we have developed a one-of-a- kind colour, ‘Panorama Blue Suede’. This time around we will use our Envirobase Highperformance Waterborne Basecoat System, and like the Monaro, this coating is Engineered for Excellence.” Damian Cahill, GM Holden Collision Business Manager, turned to his growing Holden Certified Collision Repair Network to manage the body repairs and paint job. “We have very strict criteria when appointing a Holden Certified Collision Repairer and I have every confidence that any one

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Craig Lowndes in the Holden Design Centre.

The early design work.

of our certified repairers has the capability to complete the project.” The restoration will be completed following Holden’s “Safe, Proper Repair” methodology, using new Holden Genuine Parts, Holden Genuine repair procedures, the correct repair equipment as validated by GM, adhering to GM Holden Industry Position Statements and, of course, the fully trained technicians of the network. “The Monaro has been a long-time favourite of the Australian motoring enthusiast, and building our Genuine Parts campaign around this project was a no-brainer – it reaches out to the very heartland of our brand,” added Cahill. The decision to appoint B&A Motor Body Repairs, coincidentally the first Holden Certified Collision Repairer, was based upon proximity to the Holden warehouse in Melbourne’s southeast. B&A co-founder, Alfredo Mazzeo, was honoured to be selected

to work on the project. “Our relationship with Holden truly is a great partnership and we are really excited to be working on Project Monaro for Holden and returning such an iconic car to its former glory. We also have a 40-year relationship with PPG, so we really understand their technology. However, there are many great repairers across the network and to be selected is a great privilege.” A key criterion to be appointed a Holden Certified Collision Repairer is, of course, a commitment to use only Holden Genuine Parts. Every part that is replaced on the Monaro will come directly from Holden’s extensive inventory, which supports the Holden car parc across the nation. Cahill went on the define what constitutes a Holden Genuine Part and reinforced their commitment to the Federal Chamber of Automotive Industries’ Genuine Is Best initiative, working alongside other OEMs to

promote the importance and use of genuine parts. “Holden Genuine Parts are parts that are designed, validated and engineered by General Motors or its associated entities, sourced through the GM Holden authorised supply chain and warranted by GM Holden.” So, how do you get your hands on this fully restored one-of-a-kind Holden muscle car? Well, Holden has built its Holden Genuine Parts marketing campaign around the project and anyone who meets the criteria and purchases Holden Genuine or ACDelco Parts or has their Holden serviced at a Holden Dealer has the chance to walk away with this iconic car. Accordingly, every $100+GST spent on Holden Genuine Collision Parts through Holden Trade Club qualifies for one entry into the promotion. The program runs from July 1 to end March 2020. Chris Payne, Product Marketing Manager for Holden Aftersales and the driving force behind the project said: “We are really excited to work with a driver of Craig Lowndes’ calibre to help deliver this project and, more importantly, to make it available to a lucky Holden customer. It’s just another way we at Holden reinforce our commitment to the Australian marketplace.” For more information on how to enter, visit or The build of the car will be covered in a series of mini documentaries available to view on YouTube@HoldenAustralia.

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BASF named a General Motors Supplier of the Year BASF was recently named a 2018 General Motors (GM) Supplier of the Year for the fourteenth time since 2002. The award is presented to suppliers who distinguish themselves by meeting performance metrics for quality, execution, innovation, and total enterprise cost. “We hold our suppliers to a high bar,” said Steve Kiefer, GM Senior Vice President, Global Purchasing and Supply Chain. “BASF went above and beyond to deliver the innovations and quality that will help us earn customers for life.” Award winners represent companies who provide products and services to GM in the areas of vehicle components, supply chain and logistics, customer care and aftersales, and indirect services. With its broad array of colour solutions, modern paint processes, engineering plastics advancements and

polyurethane technologies, BASF helps GM improve productivity and environmental performance. BASF’s Coatings division provides its time and resource saving Integrated Paint Process to GM and supplies many GM plants with advanced coating technologies. “This award is a result of strong customer focus from the whole

organisation. Our business relationship with GM is centred on innovation, performance and continuously enhancing the customer experience,” said Dirk Bremm, President, BASF Coatings division. Bremm recently accepted the award on behalf of BASF at the 27th annual awards ceremony at General Motors Global Headquarters in Detroit, Michigan.

OEM collision repair procedures legislation introduced in New York New York State is the latest to see legislation introduced that would require the collision repair industry to follow OEM repair procedures and for auto insurers to pay for them. New York Assembly Bill 8050 (AB 8050), introduced on 31 May, proposes amendments to both New York’s vehicle and traffic law, as well as insurance law. The Assembly Bill would require collision repair facilities and insurance companies to comply with guidelines and service bulletins issued by vehicle manufacturers. AB 8050 would amend Section 398d of the vehicle and traffic law by adding a new subdivision (8) that states: Notwithstanding any provision of law to the contrary, no motor vehicle repair shop shall deviate from the collision repair guidelines, procedures, recommendations and service bulletins issued by a vehicle or original equipment manufacturer in the repair of a collision damaged vehicle without the written authorisation from the vehicle owner or the vehicle owner’s authorised representative. The bill would also amend Section 3411 of New York’s insurance law by

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adding a new subsection (n) that states: No insurer shall directly or indirectly require the deviation from the collision repair guidelines, procedures, recommendations and service bulletins issued by a vehicle or original equipment manufacturer in the repair of a collision damaged vehicle without the written authorisation from the vehicle owner or the vehicle owner’s representative. If a repair procedure or specification from a vehicle or original equipment manufacturer includes a directive to conduct a scan, calibration, diagnostic test of vehicle electronic systems before or after the

commencement of repairs, such directive shall be considered as a required part of the repair procedure. The existing subsection that outlines fines for violations of the insurance law would remain and be redesignated and the legislation has been referred to the Assembly Committee on Insurance. This article courtesy of Russell Thrall III, publisher CollisionWeek. Check out their website at: Editor: One can only wonder about the implications for the Australian collision repair industry.

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Minutes with ...

Glasurit is a partner in the Scarabée d’Or project At the Musée des Arts et Métiers, the Scarabée d’Or or Golden Scarab, a model K1 Citroën B2 10 HP, which was the first car to cross the Sahara Desert in December 1922, was recently unveiled. The reproduction of the car to match the original vehicle was made possible by the hard work of university and vocational school students with the support of the Des Voitures et des Hommes (“Of Cars and People”) association. The four-year project involved 160 university and vocational school students, 40 teachers/professors and “supervisors”, 50,000 hours of labour, 71,500 kg metal, a budget of €130,000, €55,000 of in-kind donations, 5,000 km distance covered and 11 French production sites. Glasurit, BASF’s premium brand, was a key partner in the restoration of this gem, contributing to the brilliantly restored appearance in its original colour. It was Glasurit’s technology that enabled the original paintwork and colour to be identified using colour traces found on hidden and well-preserved parts of the car. The original car was white with a tinge of light green. Glasurit reproduced the colour and the students at the Lycée du Château d'Epluches vocational school applied it in a two-layer paint system. The base colour was applied on an “epoxy ester, urethane acrylic” chemical base, which

guarantees the following properties: • excellent adhesion directly to the steel substrates • high building for filling sandblasting traces • excellent corrosion protection • protection from stone chipping – important for the chassis. This basic material is then overcoated with a topcoat of urethane acrylic with the following properties: • original colour and gloss values • uniform appearance matching the other parts of the body • long-lasting UV and weathering protection. Glasurit also taught some students from the Ecole d’Art Mural in Versailles some sophisticated refinishing techniques at the Refinish Competence Centre in Montataire. Erwan Baudimant, head of sales for BASF’s Automotive Refinish Coatings France and Northern Africa, said: “Glasurit is proud of its contribution to this uniquely significant project. Thanks to the Des Voitures et des Hommes association, we were able to collaborate with renowned partners to help preserve French cultural heritage. The project has brought together numerous experts whose values we share. And last, but not least, thanks to the Scarabée d’Or, we have been able to add a new colour, ‘Blanc Sahara’ – to our Classic Car Colours database.”

Rosanna Melluso Axalta When did you join the industry? March 2019 What was your first job in the industry? Marketing Communications Specialist at Axalta What do you like about the industry? As I am quite new to the industry, I am finding it fascinating learning about all the different processes that take place in body shops and how different products are used to achieve different results. What don’t you like about the industry? Getting my head around all the different technical terminology has been a challenge so far - but I am slowly getting the hang of it. What music do you like? My music taste is quite varied – ranges from Pop to Rock to Jazz Your Favourite Artist? Michael Bublé Your favourite food? Lasagne – yum! Your favourite drink? Lemon, Lime & Bitters Your hobbies? Reading and playing games with my one year old daughter. Who in the world would you most like to meet? Michael Bublé - need I say more?


Citroen’s Golden Scarab.

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Axalta announces strategic review, including a potential sale Axalta Coating Systems Ltd announced that its board of directors has initiated a comprehensive review of strategic alternatives to maximise shareholder value. The board has formed a strategic review committee, which will be chaired by the Independent Presiding Director of Axalta’s board, Mark Garrett, and will also include Axalta Chief Executive Officer Robert Bryant and Axalta independent director Samuel Smolik. “Axalta’s Board is committed to maximising value for all shareholders and has initiated a comprehensive review of strategic alternatives, including a potential sale of the company, changes in capital allocation, and ongoing execution of our strategic plan,” said Garrett. “Axalta’s management team and board have a strong track record of pursuing M&A opportunities, along with other initiatives and alternatives, to maximise shareholder value.” “Axalta continues to execute its long-term strategy, delivering significant cost savings to bolster our

industry-leading margins, re-deploying free cash flow to drive accretive organic and inorganic growth initiatives, and returning more than $380 million to shareholders over the last two years,” added Bryant. “Given Axalta’s progress in recent years and its leading position as a global coatings company – with 90% of 2018 sales derived from end markets where we have either the No. 1 or No. 2 global position – we believe that now is the right time to review a full range of options in an effort to maximise value for all shareholders.” The possible sale would be the second for the former DuPont Performance Coatings business this decade. The Carlyle Group private equity firm acquired DuPont Performance Coatings, for $4.9 billion, in a deal announced in 2012 that was completed in February 2013 and renamed Axalta. The company was taken public in November 2014 and Carlyle periodically reduced its stake, ultimately selling the remainder of its position in 2016. Consolidation in the coatings

Mark Garrett .

business has been a frequent topic over the past few years. In 2017, AkzoNobel rebuffed an unsolicited merger offer from PPG Industries, following which, PPG ultimately declined to make a hostile takeover for AkzoNobel. Later the same year, Axalta and AkzoNobel explored a potential merger, although those talks also concluded without a deal. This article courtesy of Russell Thrall III, publisher CollisionWeek. Check out their website at:

Tradiebot Industries’ 3D scanning collaboration Tradiebot Industries and Shanghai Digital Manufacturing (SHDM) recently launched a collaborative project directed at developing 3D scanning technologies. The collaboration will focus on advancing technologies in 3D scanning, reverse engineering, and damage assessment of automotive car parts, bodies and components. Prior to the launch of the project, a meeting was held at SHDM where both parties agreed that the mutual focus on advancing 3D scanning and CAD processing technologies will greatly benefit their respective industries. Dr Yi Zhao, Chairman, Founder and CTO, Shanghai Digital Manufacturing, said: “It is a great honour for SHDM to have an opportunity to work together with Tradiebot to advance the progress of Industry 4.0. As a high-tech enterprise and expert workstation, we will spare no effort in providing the

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high-end 3D technology.” Mario Dimovski, Founder and CEO, Tradiebot Industries, said: “It’s rewarding to build such relations with a forward-thinking organisation like Shanghai Digital Manufacturing. Their advancements in both industry and government sectors have seen significant achievements in 3D scanning technology. It is also a testament to Tradiebot and our team on the progress we are making in digital transformation and innovation being able to explore opportunities with industry leaders such as SHDM.” Dr Shilong Liu, Chief Systems Engineer, Tradiebot Industries said: “We are looking forward to having Shanghai Digital Manufacturing as our collaboration partner in advancing 3D scanning technology software and hardware systems. The professional expertise in 3D scanning technology and planned development that SHDM

possesses will bring much added value to the collaboration. Tradiebot Industries is developing the workshop of the future using Industry 4.0 Technologies – creating and adapting modular automated systems and smart platforms that improve efficiencies and drive productivity in the automotive repair environment. Its systems integrate and evolve seamlessly within each business, providing solutions for cost reduction, productivity gains, quality management, faster repair times, workforce up-skilling and waste minimisation. For more information, visit

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A touch of innovation from PPG We live in a touchscreen-dominated world and PPG’s innovative coatings technologies are helping to enhance the performance of many of the world’s most popular consumer electronics. The recent annual Display Week 2019 event saw attendees from around the world come together to explore the latest in the electronic display industry, including the complete range of PPG’s advanced conductive and transparent functional coatings for display glass and plastic substrates. Hosted by the Society for Information Display and held in San Jose, California, the high profile annual event attracted thousands of eager visitors. PPG’s exhibition included a recently introduced antifingerprint coating, based on proprietary PPG technology. It features an exclusive silk-touch feel that makes touchscreens on

smartphones, vehicle displays and other shared devices more pleasantly tactile, as well as providing enhanced display screen durability and fingerprint hiding. Other highlights of PPG’s exhibition include: • Printable conductive, resistive and insulative inks for printed electronic applications, such as bus bars, antennas, capacitive touch controls and positive coefficient temperature heating • Innovative patterning paste technology for improved manufacturing and integration of silver nanowire coatings in flexible displays and touch screens • Conductive coatings for electromagnetic interference, radiofrequency interference, electrostatic discharge and lightning strike protection • Spray-enabled transparent

functional coatings, including easyto-clean, anti-glare, antifingerprint, anti-finger-mark, antireflective and ultraviolet-durable hydrophobic coatings for glass, plastic and metal substrates. PPG display coatings are already used by leading manufacturers of consumer electronics, airplanes, motor vehicles, military vehicles and equipment.

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StevenFitzpatrick Executive General Manager Motor Repair Model, IAG AS THE INDUSTRY IS ABUZZ WITH TALK OF IAG RE-ENTERING THE REPAIR SPACE, WE TOOK THE OPPORTUNITY TO SIT DOWN WITH STEVEN FITZPATRICK, THE ARCHITECT OF IAG’S MOST RECENT PROJECT, TO GET THE REAL FACTS AND SET THE RECORD STRAIGHT. NCR: How would you best describe the “Customer Hub”? SF: The Customer Hub is essentially a one-stop shop where the customer can drop off their vehicle and we look after the whole repair process. We have been able to combine the service with that of our partner, NRMA Motoring Services, who does car servicing, and offer a true motoring experience – the customer’s car can be repaired and serviced whilst it is in our care. It makes good sense to bring NRMA Insurance and NRMA MotorServe together and provide the customer with a seamless experience as we share a common, trusted brand. The current trial is taking place at the NRMA MotorServe site in Seven Hills, where we utilise the facility to assess the damaged vehicles, effectively do the triage on the vehicle before sending it out to the best repairer for that specific repair. This

may be an existing partner repairer, a repairer that is part of Repair Hub or, if the customer has choice, to the repairer of their choice. We make no apologies for taking greater control of the process to ensure the customer receives the best service we can offer. This includes, damage assessment, indicating the time required, providing a hire-car or other mobility solution if appropriate and keeping them informed at every step of the process. Key differentiators of Customer Hub are that we minimise the number of trips the customer needs to take to get the car repaired, provide the best mobility solution, simplify the communication with the customer and offer the option of servicing the vehicle at the same time. Early indications are that customer satisfaction is at unprecedented high levels.

NCR: So, to clarify, how would you describe “Repair Hub”? SF: This is a joint venture between IAG and RACV, SmashTec and SRS that is designed to develop our own internal capabilities whilst leveraging the experience of those who know how best to repair cars. The focus here is “rapid repairs” so that we can optimise the repair processes and get the customer back on the road as soon as practicable. Both SRS and SmashTec have been involved in early trials and the JVs now take our partnership to a whole new level. NCR: So, how does this differ from the Accident Repair Centres that you divested earlier this decade? SF: The Accident Repair Centres were quite a different business model as we owned the entire business and ran it as a commercial venture. They were big and not necessarily nimble enough to give our customers what they wanted. Customer Hub is about enhancing the customer experience and Repair Hub is about utilising the pre-existing skills and capabilities of our preferred partners. We are not trying to be all things to all people, we are focusing on what we do best and leaving the repairs to those that know best. NCR: So, just to be clear, IAG is investing in body shops? SF: Yes, this is by every definition, a joint venture. We are responding to the market’s needs by utilising the skills of our partners.

Steven Fitzpatrick.

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NCR: One may suggest this is a direct response to the growing influence of the consolidators.

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SF: The reality is that we are giving our partners the opportunity to focus on a specific type of repair and invest in the technology needed to deliver a safe and proper repair, both now and in the nottoo-distant future. With light impact repairs, we want to ensure that our network shops are focused on optimising their processes by applying a “manufacturing mindset” to minimise cycle times, whilst we focus on the customers’ experiences. Our broader network can focus on the more technical, more complex repairs that require sophisticated techniques and significant investment. We need to get the repairs done correctly, provide the best service, leverage our scale to get the right price, and deliver an enhanced customer experience. NCR: So, on the question of “the right price”, how does this align with the OEMs’ focus on genuine parts, approved repair processes, and certified repairers? SF: It’s clear you must follow the manufacturer’s procedures if you want to repair a car to the right quality standard. This is entirely consistent with IAG’s purpose, to make the world a safer place, and so we must ensure that all our repairers repair to these standards. Our PDS’ specify genuine parts and we offer a lifetime warranty,


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so we are happy to stand behind the work that we authorise. NCR: Has the JV impacted the nature of the relationships with your existing preferred partner network? SF: No, we continue to work with our partners and there has been no fundamental change in the way we work together. Anything else is just pure speculation. NCR: Back to Customer Hub – how long do you expect to be running the trial site at Seven Hills? SF: We kicked it off in February and our volumes are still relatively small, at an average of 40 cars per week. It is a significant logistical exercise with numerous variables. We are developing the model throughout the trial period, including where any future Customer Hubs need to be to support our customer base, typically a radius of 20 km. We expect to be running the trial through the remainder of the year. NCR: I’d like to turn to a third area of focus, your Apprentice Academy. How is it going? SF: We all know that there are just not enough technicians in the industry and so we are looking at a traineeship, initially with our JV partners and then potentially extend it to our broader network. One of the things we will do is increase the level of diversity in the industry.

We also visited the NRMA MotorServe site in Seven Hills to see Customer Hub in action. This site was the first of a network of 23 NRMA Motoring Services sites and has been operating for 11 years. Max McCoy, who is co-ordinating the test and learn for IAG, explained the process: When a claim is lodged it is “pre-qualified” to ensure it is a suitable repair for the “test and learn” trial. If so, the customer is advised when to bring the car to the site to ensure they are serviced on arrival. When the customer arrives, the vehicle is assessed to ensure the damage is consistent with the claim and description of the incident. The assessor, together with the customer, checks the vehicle and they agree on the scope of work. The customer is provided with a mobility solution and the vehicle is taken into IAG’s care and transported to the repairer that is best suited to the scope of work. Using a body shop management system, IAG has established a link to each body shop in the test and learn to monitor the progress of the repair and ensure they are fully informed and can communicate effectively with the customer.

The industry is cleaner, more technically advanced and we believe more attractive than ever before. We will work with the RTOs to find a way to attract the next generation. Marketing the value proposition of our industry will be critical as we must find a way to break down the preconceived ideas of what the industry is and clarify what it has to offer. NCR: Surely technology will be a major factor? SF: Undoubtedly. We know that some cars today are more complex than passenger aircraft, and as autonomous and semi-autonomous vehicles become more prevalent, this will certainly be an attractive proposition to the next generation. We believe we can play a role in this process and we are working how best to be a key player. NCR: So, what is the key message from IAG? SF: We will see improvements in customers’ experience by having repairers repair the right type of vehicle to the right quality standards. We will continue to work with the industry to meet the changing customer needs and ensure each shop can achieve our expectations of quality, particularly with the rapidly changing technology in the vehicles. It really is a customer-centric model.

Assessor Brett Shelton gave a live demonstration of how he tracks the 40 vehicles in the system, which gives him the capability to allocate repairs to optimise Repair Hub’s capacity. The last word goes to Troy Johns, Industry Risk and Governance Manager: “We embarked upon the trial because we could see the potential to leverage synergies with the NRMA brand, fine tune our operations and enhance our customers’ experience, and the early indications are really positive.”

The National Collision Repairer – 2 3


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Out of the ashes Niki Lauda in his own words WITH NIKI LAUDA’S RECENT PASSING AT THE AGE OF 70, FORMULA ONE LOST ONE OF ITS MOST STORIED COMPETITORS – A MAN WHO WAS SURE OF A SPOT IN THE PANTHEON OF MOTORING GREATS EVEN BEFORE THE MIRACULOUS COMEBACK THAT TURNED HIM FROM A CHAMPION INTO A LEGEND. Many able sportsmen and women have written themselves into the history books with feats of unrivalled prowess and the reward of titles, championships, and gold medals. Niki Lauda would certainly have been considered amongst such celebrated company by virtue of his three World Driver’s Championship wins alone. It is a unique thing, then, that the Austrian, who passed away in May at the age of 70, would be widely known for something other than his being the only man in F1 to have won titles with both Ferrari and Mercedes. That singularly incredible aspect of Lauda’s career owes more to the seriousness of his infamous crash at the

Another day at the office.


Nürburgring in 1976 – and his miraculous, expectation-defying recovery – than it does to his undoubted excellence behind the wheel. The world of motorsport was in deserved mourning following Lauda’s death. But the tributes were infused with a sense that the last 43 years were somewhat of a bonus given, as the man himself was often happy to relay, that “a priest had come to give me the last rites” when he had been pulled from the flaming wreckage of his Ferrari 312T2 with severe burns and lung damage from the toxic fumes that had engulfed him. "Another 10 seconds and I would have died," he would go on to say, and

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yet six weeks later, having missed just two races of the ’76 season, Lauda was back on the grid, with his head so heavily bandaged that Ferrari created him a special helmet to do all they could to ease the discomfort. "They questioned me – did I want to continue?” he recalled of Ferrari’s reaction to his return. “But I always thought, yes, I do. I wanted to see if I could make a comeback. I knew about the risks. I was not surprised to have had an accident. All those years I saw people getting killed right in front of me." It's difficult to consider Lauda – who lost his right ear, part of his scalp, his eyebrows and even his eyelids – “one of the lucky ones”. The fact remains, however, that Lauda was racing at a time when the mere act of stepping into the cockpit of an F1 car was a courageous act, with the chances of a fatality during the era soaring at times to affecting one driver in every ten. “In those days, it was always a fight to stay alive,” Lauda later said. “You had to push to the limit without making any mistakes. I’ve had lots of positive and negative experiences. I don’t really have any fear and I’ve also learnt from my life experience. I think I was much less charismatic before. “I don’t know the reason I don’t have fear in me. I’m very secure and always have been. I was brought up in a well-educated family in Austria and I had a very good and stable personality from a very young age. Then I went through a lot of terrible things, like my accident, which again taught me how to be stronger. I've always been able to learn from my experiences and move forward.” But for all the potential problems, Lauda was under no illusions that the buck stopped with him the minute he set out on the track. “Formula One is simply about controlling these cars and testing your limits,” he said. “This is why people race, to feel the speed, the car and the control. If in my time you pushed too far, you would have killed yourself. You had to balance on that thin line to stay alive. It was the precision and not the danger that interested me. I was more

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Lauda with rival and friend James Hunt.

Mercedes' tribute at the Monaco GP.

technical than the other guys. I didn’t just want to make it go quicker, I wanted to understand the car so I knew exactly how to make it go quicker. I always knew that the car makes me successful and that the faster the car, the better were my chances of winning.” Perhaps this singlemindedness in terms of competing also goes some way to explaining not only the speed of Lauda’s return to the sport after his accident, but also the way in which he coped with the life-altering effects of the fire and fumes. “I accepted the way I looked at the time,” he explained. “I never thought about it, I just kept on going, but my wife fainted when she first

saw me, so I knew it could not have looked good! “I only had to do surgery to improve my eyesight. Cosmetic surgery is boring and expensive and the only thing it could do is give me another face. I had the eye surgery so that my eyes could function and as long as everything functions, I don’t care about it. You have to accept it. You cannot think how you would be until it happens to you. When you are in that situation, you think differently, you think, ‘what do I do now, how do I find my own way of handling it?’ And when you’ve found it, it doesn’t bother you anymore. You have to have enough personality to overcome this beauty bullshit and find the strength

The National Collision Repairer – 2 7

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Arriving at Rush premiere with wife Birgit.

to love yourself the way you are.” Lauda’s distinctive red cap would go on to be a staple of the paddock for the rest of his life. First it was a marketing tool for the Austrian’s closest sponsors, and later a signal that the non-executive chairman of the Mercedes AMG Petronas team – a man who was key to the negotiations to bring current World Champion Lewis Hamilton to the team – had arrived. Nevertheless, at the time of the accident, Lauda’s physical transformation served an altogether more superficial purpose as yet another division between the scarred and supposedly strait-laced European and his greatest rival, the golden-haired wild child of Formula One, James Hunt. “We were friends,” Lauda would go on to say of his closest opponent throughout the seventies. “I knew him before we met at Formula One; we always crossed each other’s paths. He was a very competitive guy and he was very quick. In many ways, we were the same. When I looked into his eyes, I knew exactly what was going on. I had a lot of respect for him on the circuit. You could drive two centimetres from his wheels and he never made a stupid move. He was a very solid good driver. “I liked his way of living. We all had lots of girlfriends. I was not as bad as James, but we were similar, and I engaged in a little bit of what he did. I was not as strict in my personal


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In discussions with Renault's Alain Prost.

manner as I appear in the movie, although I was more disciplined than he was. I would never drink before a race. Certainly, after it, I had to.” The on-track battles between Lauda and Hunt saw the pair share the Driver’s Championship between 1975 and 1977. Hunt’s sole win in ’76 came after Lauda’s Nürburgring accident and a final race in Japan where torrential rain left many questioning whether the race would go ahead. As it was, Lauda pulled out on Lap 2: “It was too dangerous to drive,” he said. “I was lucky to have survived that far and I had the choice not to risk my life again.” Hunt finished third and snatched the championship by a single point. Such were the clear differences between the pair in both style and substance, their rivalry would go on to be immortalised by Ron Howard in the film Rush, starring Daniel Bruhl and Chris Hemsworth as Lauda and Hunt respectively. Though Lauda praised his on-screen representation – saying he was “very impressed” with Bruhl’s performance – the film’s release was edged with sadness at the untimely end of Lauda and Hunt’s relationship with the latter’s death of a heartattack aged just 45. “In many ways he was my opposite,” Lauda noted then. “It’s different today, but then it was a tougher time. Every race we went out and celebrated our survival – so we had a party. It was a different time.

James was just more extreme, and the movie emphasised this. We never had rivalries over girls. “With other drivers, I would have a beer after the race and then say goodbye. That was not friendship. With James it was different. James was different. He had a rough time. He was sober and clean for four years and then had a heart attack. He died too early, too young. I wish he’d been here to see the movie. It would have been the best time.” With Lauda’s passing, there’s no escaping the sense that one of Formula One’s most integral characters has gone, and with him, a chapter of racing history has closed. Necessary developments in driver safety have made Lauda’s accident a thing hopefully never to be repeated, but to the man himself it was a cornerstone of his life and personality, and perhaps a trade-off in some respects to having raced in a near mythological era of motorsport. “I've never worked for money, I've never raced for money,” he once said. “You cannot do this for the money. You have to first race and if you are successful money comes. I did things I liked, and if I did it well the money followed: this is the way I’ve gone through my life.” Editor: This interview was conducted by Peter Wallace exclusively for the National Collision Repairer.

Mercedes-Benz TradeClub. It's the start of a unique partnership. The new Mercedes-Benz TradeClub is an exclusive trade program designed especially for trade customers. Once registered, your business will have web access to members only special promotions and pricing. Mercedes-Benz TradeClub aims to ensure that your business continues to be competitive and able to deliver exceptional customer service by only repairing with Mercedes-Benz Genuine Parts. Be certain you get the best product, support and price by joining Mercedes-Benz TradeClub. Visit the Mercedes-Benz TradeClub website and register your interest.


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Phil Nixon, Supply Chain Specialist in Short Tail Claims at IAG, was the MC for the occasion, which was attended by several representatives of IAG, Kangan Institute, Sheen Panel Services and the National Collision Repairer. Michael Mavrikakis, Head Techer at the Automotive Centre of Excellence, reflected on Luke’s progress since coming to the TAFE two years ago. “Luke continues to develop his skills, as evidenced by the awards he has already received in his short career.” Mavrikakis went on to thank IAG for their support of the Future Leaders Initiative. Nixon then introduced Anthony Waye, Team Leader Short Tail Claims for IAG, who in turn asked Luke to join him for a short Q&A.

changed your mind to go into refinish? Peters: I just love the customers’ reaction when they see the finished job and I just knew this is what I wanted to do.

Waye: You have a real passion for football, but tell us how you decided to get into the industry? Peters: My dad was always into cars, particularly motorsport and restoration shows on TV, and so I got the bug.

Waye: What can you tell us about the experience here at Kangan Institute? Peters: The support of the staff here is just fantastic, particularly my teacher, Andrew Makroyiannis – he’s been great.

Waye: So, how was the experience going through the apprenticeship application process? Peters: I pointed out that I believe passion drives performance, and in turn a better result. I was offered an apprenticeship at Sheen’s Reservoir, but Sheen’s moved me to Tullamarine so that I could continue to play football on the weekend.

Waye: And all your efforts have brought some early recognition. Peters: Winning the Sheen Group award last year and the Kangan Institute Award this year was unbelievable, although it is a reflection on the culture at Sheen Group. They are really committed to developing young talent.

Waye: I understand that initially you were considering autobody repair. What


Waye: And finally, any future ambitions at this stage? Peters: I want to get more experience before making choices for the future.

Luke Peters.

Waye: Outside of work, what are your other interests? Peters: My recreational passion is

Waye then congratulated Luke on his achievement and presented his certificate, the award, and the two I-CAR training courses. He concluded: “IAG is proud to continue to support the Future Leaders of the Industry initiative. We see such recognition as critical for the future of the industry.” Tony Todaro, Sheen Panel Services added: “On behalf of our organisation I want to thank Kangan Institute, with whom we have a strong partnership, the National Collision Repairer, and particularly IAG for getting behind this great initiative.” In receiving his award, Luke said: “I am extremely grateful to Sheen Panel Services, the team at Kangan Institute and, of course, IAG for their support of the initiative – it really is special.” Editor: IAG’s ongoing support and sponsorship of these awards is greatly appreciated. We all wish Luke every success and are confident he will continue to kick goals whichever direction his career takes. iag donates two I-CAR courses valued at more than $500 to the Future Leader that we feature each month in this section

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Calendar of events KNOWING WHEN IT’S ON AND WHAT’S COMING UP CRC Speedshow 20th – 21st July 2019 Auckland

Capricorn Forum 10th August 2019 Melbourne

Symposium2019 14th September 2019 Sydney

Thatcham update Thatcham Research has announced the renewal of its contract with Suncorp, extending the successful collaboration that has seen Suncorp distribute Thatcham repair data in Australia and New Zealand since 2013. Under the renewed agreement, Suncorp will become the first ever Thatcham Research Global Associate – this provides one of Australia’s largest financial services brands with access to Thatcham Research’s wealth of vehicle research, data and services. Neale Phillips, Global Product Director, Thatcham Research said: ‘’We are delighted to welcome Suncorp as our first ever Global Associate member, building on the successful partnership we have enjoyed over the last five years. We are committed to supporting its needs and those of its repair network – starting with an upgrade to escribe which will shortly see the inclusion of vehicle manufacturer methods, to further increase vehicle coverage.’’

Thatcham’s online portal – escribe, provides insurance assessors and repairers with instant access to the very latest multi-franchised Thatcham Research crash repair methods, times and technical newsletters. Phillips continued: “The growth of escribe in Australia is a tangible demonstration of Suncorp’s commitment to delivering only the safest and highest-quality vehicle repair.” In response, Brett Wallace, EM Assessing & Repair Performance, Suncorp said: “Thatcham repair data helps to ensure that our customer’s vehicles are repaired in the most safe and efficient manner, so the decision to extend and strengthen our relationship with such a respected industry body was an easy one and aligns 100% with Suncorp’s overarching repair strategy” Significant enhancements to the escribe platform enabling the positive identification of ADAS technologies have already been deployed this year, with further updates on the way in 2019.

Training contacts 3M Australia George Di Scala Tel: 0400 382 649 AkzoNobel Tel: (03) 9644 1711 Axalta Coating Systems Product training Axalta services Tel: 1800 292 582 BASF Australia Ltd James Green Tel: 0402 110 378 Dents R Us Training Academy Laury Chibnall Tel: 0438 383 555 iBodyshop E: Tel: (03) 9548 7400

PPG Australia Pty Ltd MVP Business Solutions VIC/TAS Mindy Roberts 0407 528 869 NSW/ACT Greg Tunks 0411 288 451 Cliff Reed 0413 851 433 QLD/NT John Stack 0413 274 035 SA/WA Brett Humphreys 0414 181 030 PPG Training VIC/TAS: (03) 8586 0000 NSW/ACT: (02) 9854 6600 QLD/NT: (07) 3823 8000 SA: 0412 832 919 WA: 0437 902 125

Mipa Australia Pty Ltd Tel: (03) 9793 8800 LORD (Fusor and Farecla) Tel: (03) 9560 6060 Protec Tel: 1800 076 466 SAPE Automotive Training Academy Tel: (02) 9772 9000 Thatcham-Escribe 1300 769 347 U-pol Tel: 0400 366 483 Valspar Automotive Tel: (02) 4368 4054

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The 2019 Hot Rod & Custom

Auto Expo

SEEING THIS GREAT EVENT FROM BEHIND THE MICROPHONE PROVIDED A UNIQUE OPPORTUNITY TO SEE AND HEAR ALL ABOUT THE SHOW FROM THE MANY DIFFERENT CONTRIBUTING ELEMENTS. Held at the beautiful Rosehill Racecourse, this year’s event enjoyed beautiful weather and exuded a great vibe all weekend. A great mix of the coolest hot rods, street machines and customs, with a few bikes and bicycles thrown in, were displayed across multiple levels of the racecourse. Inside was high quality everywhere you looked – and then there were the cars

'27 Ford Coupe Agent Orange.


that turned up each day to be part of the Cruzin Magazine “Show and Shine” set in a special area of the carpark. This year again provided a brilliant opportunity to highlight the best from our Australian car builders, with participants entering from all around the country. Most of those were from the eastern seaboard and many travelled long distances to make sure

that could be involved in what is now being regarded as the best hot rod show on the annual calendar. What makes the Sydney Hot Rod & Custom Auto Expo different is not only the great range of cars, but all the extras that are put together to make the show. The hot rod and street machine clubs set up their displays, the trade stands were nicely spread

'32 with Hemi - Unveiled.

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Top Street Machine - Cortina.

out over the venue, the food was amazing, and the venue provided the opportunity for a good crowd without the feeling of congestion. For only the second year, Nostalgia Lane was an integral part of the show, and this year there were 100 cars in this section alone. The mix of classic rods, customs, low-riders, bombs and cruisers was simply incredible. As a tribute to Mario Colalillo, who passed away late 2018, a special display of two of his cars at the front of this area were constant reminders of a man who contributed to our scene in so many ways. His energy was still present, and his family provided a worthy memorial with the KINGCAD and ’34 Roadster welcoming all who walked in. The beautiful open area behind the two buildings where most of the cars

and bikes were on display had room for pinstriping and air brush art demonstrations. Teams of artists and enthusiasts worked on different projects all weekend and were encouraging others to get involved. It was great to see some people who had only recently picked up an airbrush gun delivering amazing artwork on the bonnet of a new car. It was explained that “every new car should have that something extra just to make it a little bit different from the rest”. With a show like this, most of the cars on display are modified in some way, but it was also great to see a few cars that were authentic builds. For example, an unrestored 1970 Chevelle SS sat close by a beautifully refreshed XT GT Ford Falcon. The variety of cars across the venue provided just the right balance

Street Machine of the Year - EH Wagon.

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through the years and with different choices for the public to admire. On the Saturday morning a few new cars that had never been seen before in public were unveiled. All up, there were six new cars unveiled across the two levels of the main building. One of them was a 1946 Ford with a Cadillac engine that has been in the build stage for 20 years. There was also a bright yellow ’32 Hot Rod that was also a long term build. It was obvious that one of the covers was for a Valiant Charger, a build completed by Justin Hills from Taree. There was no doubt it was built to impress – and it did. Mario, the owner, wanted to make the Charger stand out and he asked that the car be built with reference to the Ferraris in his collection. The build quality, beautiful leather interior and simply-presented engine bay, showed the combination of exotica and Aussie muscle. The colour and presentation of all the unveils was nothing short of spectacular. The yellow hot rod took out the award for the top rod for the weekend and the Charger was awarded the Elegance award for the top car of the show overall. The bright


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red Cortina took out the Top Street Machine with some heavy competition. There were a few extra elements this year that made the event even better. For 2019, there were 30 tattoo artists working their art onto skin all weekend and some of the creations were truly mid-blowing. There were drag car start-ups that rocked the venue – and some of the surrounding suburbs. When you heard a 2,000 horsepower Holden red motor (186 cubic inches) in a front engine dragster, followed by a 2,500 horsepower Lamborghini and then a 3,500 AC Delco Doorslammer Monaro in the middle of each day, it was obvious the crowd not only wanted to look at the cars, they wanted to truly feel them. The aroma of methanol was strong in the air and the crowd lapped up the mechanical music and vibration as the cars revved up. Another element that made a difference this year was a give-away car. Now this event has had give-away cars before, but there were a few differences this year. The Rat-Pac Car Club has worked together to bring a cool cruiser to life. A Morris Convertible

with many great ideas was built to encourage young people to get into the scene. The car was painted in sparkling orange and even had a few special tweaks with a flash down each side and unique pinstriping added over the weekend. The club sold raffle tickets and raised funds to donate to the Ovarian Cancer Foundation and when the presentation occurred, and some words added from those that have suffered from the disease, there wasn’t a dry eye in the place – a very special moment. Another new component to the show, and one that is sure to grow, was the inclusion of one of the fastest forms of motorsport in Australia with a custom designed track laid out for belt sander racing. Now this is an interesting new phenomenon, with custom bodies placed on top of electric belt sanders. The track is set up with two lights – the obligatory Christmas tree lights – and power cords that will go the distance of the track. Once the owners of these belt sanders did their required tests and necessary tuning, they encouraged racers of all ages to have a go. The smiles and laughter

'57 Buick - Unveiled.

Elegance Award - Hey Charger.

The McCoy-Lancaster Chevelle.

RATPAC Morris Convertible.


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from all involved said it all. This year the event was open for 12 hours on the Saturday. This made it great for those with a busy Saturday for sport and family and gave them an opportunity to come in for some dinner and a look around with the darkness outside. The lights of the building made the cars stand out even more. And the bands played on the main stage for everyone’s entertainment. This was a great initiative and something that could be promoted to bring in a new crowd in the future. Another new component of the show, and one that has so much potential, was the inclusion of custom bicycles. There were over 50 bikes of different ages with fabrication and wild paint. The young, and young at heart, who put their energy into these bikes were justifiably just a proud as those who put their cars and motorbikes on display. An event like this doesn’t happen without a team of people working hard to make it a success. Andy and Donna Minas of Andy’s Restorations in southern Sydney, together with a mix of friends, family and fellow car enthusiasts, work hard throughout the year to make this an awesome event, although it is only made possible by a great group of sponsors: Form 700, Sailor Jerry, Mothers waxes, polishes and cleaners, Shannons Insurance,

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Cruzin Magazine, the Australian Street Rod Federation, 3M, Fraser Motorcycles, Lowbake Australia and Dickies Australia. There were also trade stands providing information and products for everything involved in the car life, with merchandise, event information, wheels, car care, and many other elements all on display. They all contributed to ensuring the event had plenty going on at all times. It was such a joy to be part of an event that has so much meaning in the scene. There was a good crowd and a serious “acceptance” that we are all in it together. There was also acceptance of the event at Rosehill, acceptance of the different types of cars and people all coming together, and acceptance of the many different aspects of the classic and modified car world. The 2020 Hot Rod & Custom Auto Expo has been booked in for the weekend of 23 and 24 May. Put it into your forward planning now and don’t miss this cracker of a weekend in Sydney. John’s love of custom and restored cars has seen him become an industry leader in the activities of car clubs and automotive enthusiasts across Australia and around the world.

AC Delco Doorslammer.

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Daimler initiates a Europe-wide V2X

communicationproject Working together for more safety in road traffic In cooperation with HERE Technologies, TomTom and the transport authorities in six European countries, Daimler, BMW, Ford and Volvo are testing how information about acutely hazardous situations can be passed on using Carto-X technology. The project partners signed a memorandum of understanding (MoU) in Eindhoven, Netherlands where the twelve-month test phase will begin. How can information about a sudden hazard, such as slippery conditions or an accident, be passed on to following or approaching traffic as quickly as possible? Since 2013, Daimler has used mobile networking technologies as standard to send hazard warnings from vehicle to vehicle (V2V). For the first time, leading OEMs and navigation services are now working on a joint, non-manufacturer specific and EUwide solution, with transport ministries in Germany, Spain, Finland, Luxembourg, the Netherlands and Sweden supporting

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the project. The aim of the pilot project is to conduct research into the technical, economic and legal aspects of V2X, the term used to describe communication between vehicles and with the transport infrastructure. Sajjad Khan, Executive Vice President, Member of Divisional Board, Mercedes-Benz, CASE said: "V2X communication has the potential to significantly improve safety on the roads. With this project, we are raising previous approaches to a new level. For the first time, we have numerous highly capable and effective partners on board, so that warning messages can reach many road users practically in real time, which can save lives. Daimler already laid the foundations for this development years ago and today, Mercedes-Benz vehicles are equipped with the technology needed for the wide-based and secure exchange of safety-related traffic information." The focus of the project is on the "Safety Related Traffic Information"

(SRTI) discussion at EU level. With this initiative, the project partners are supporting the EU Commission in its efforts to promote the development of networked and intelligent transport systems. The long term objective of the EU is to substantially reduce the number of fatalities and severe injuries in road traffic by 2050 and an improved flow of information could make a decisive contribution. EU Directive 866/2013 stipulates that a minimum level of general, road safetyrelated traffic information is to be made available to all users free of charge wherever possible. This MoU is based on the political initiative. The project partners are working on the principle of non-technology-specific testing and further development of information flows using V2X technology and already installed mobile radiobased communication systems will be used for the pilot project. Data flow: how the information is transferred The project partners used examples

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to demonstrate how information is passed on using V2X communication. Three scenarios were used, where a "transmitter" simulated a breakdown or other hazardous situation. • Scenario 1: The driver of a MercedesBenz vehicle activates the hazard warning system. • Scenario 2: The driver of a BMW sends out an emergency call ("eCall"). • Scenario 3: A traffic management centre warns of a sudden hazard in the area (e.g. mobile roadworks). The two “transmitter” vehicles were positioned along a route and the "receiver" vehicles (test vehicles provided by Mercedes-Benz, BMW and Ford) drove along this route to simulate following or oncoming traffic in a critical traffic situation. Immediately after the first impulse by the "transmitters", the occupants of the “receiver” vehicles received a message via their onboard systems. The data are transferred on the

following principle: each action initiates an impulse, and therefore a flow of data. A message is anonymised by the transmitter (the vehicle or the traffic authority) and sent to a so-called “aggregator”, usually by mobile radio. This is the role of the experts in navigation systems, in this case TomTom and HERE. Under real conditions, the aggregator collates the information and bundles it until a critical number of messages has been reached. The aggregator then becomes a service creator and compiles a warning message through the navigation systems or the communication systems of the automobile manufacturers, which in turn is sent to the receiver vehicles in the vicinity of the hazard. Due to the high market penetration of the navigation services involved, many road users are therefore able to prepare for an acute traffic hazard. Over the next twelve months, the

project will focus on matters of data compatibility and cloud-based data processing. Initially, the companies taking part will use the currently installed communication technologies and, where necessary, develop them further and harmonise them in the next stage. Cooperation between the project partners will start in the Netherlands and is to be gradually extended to other EU countries. Data security always has top priority in the project. During the period of the pilot project, the information will flow within a closed "eco-system" to which only the project partners have access. Daimler will only use the test fleet for the project – no customer data will be collected. Moreover, the MercedesBenz vehicles involved will send all their data in anonymised form: each message will only contain information about the incident and a time stamp. No reference is made to the transmitter vehicle.

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Smaller filler jobs and greater accuracy Nowadays, most body filler repairs are either completed or finished off with “finer” grade filler products. While there is a need to build efficiency into the process, it’s also crucial to avoid bad habits that lead to costly and frustrating reworks. When tackling smaller repair areas, it’s even more important to have a precise, step-by-step filler method to ensure a quality result. Tips and recommendations Accurate hardener ratio – Hardener to filler ratio is always critical, but precision is more difficult when mixing smaller volumes. Typically, the recommended hardener is just 1–3% of the filler volume. Unless it’s being weighed on scales, this is almost impossible to get exactly right – too little hardener leaves the filler undercured (causing shrinkage and rework), while too much leads to bleaching, which stains through the paint film.

Often shrinkage is blamed on primer filler when it actually came from inaccurately mixed body filler moving below the layers. A better option is a modern product that uses a dispenser system to ensure the filler and hardener is always accurate. For example, PPG’s STARTLINE Ultra Body Filler with the handy Cartridge Dispenser system – the product remains sealed in the cartridge until used, it adheres to most substrates, and its fine texture minimises pinholes. Mixing technique – The common method of folding filler onto the hardener again and again actually forces air into the mixture and creates pinholes. The recommend technique is to pick the hardener up on the back of the mixing tool before pressing it into the filler using a side-to-side fishtail motion and repeating until a uniform colour has been reached.

Not over paint film – PPG doesn’t recommend applying body filler over existing paint film – it’s designed to expand in heat and shrink in cold, which is not good for body filler. Substrate preparation – Remove existing paint film with P80 abrasive about a hand-width around the repair area. This leaves a deep enough scratch pattern to which the filler can adhere. Featheredge the area surrounding the repair edges with P120 and then STOP! Sanding the area with something finer, like P180, simply polishes the surface and makes it hard for the filler to stick. Wax and grease remover – After featheredging, clean the repair area with a wax and grease remover to eliminate dust and contaminants. These can prevent filler getting a good surface bond and cause blistering and peeling. Application – Get fine filler application right and the extra step of pinhole filler is often not required. Rather than trowel on a thick layer, start by pushing a tight, skim coat firmly into the metal of the repair area and then apply heavier, thicker layers over the top. Building with successive thin layers will minimise the risk of craters and pinholes. Dumb stuff – Stick to the recommended process and avoid making dumb choices, such as mixing heavy and light filler together thinking it’s going to be easier to apply. In particular, don’t mix two different brands of filler together or the hardener from a light filler into a heavy filler and vice versa. This article supplied courtesy of John Hristias, Business Support Manager, Asia-Pacific at PPG Industries

Startline Body Filler dispenser.


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Acknowledging a lifetime of contribution Criteria for induction into the National Collision Repairer Lifetime Achievement Honour Roll 1. 2. 3. 4.

A minimum of 10 years in the collision repair industry Contributions to the collision repair industry beyond the scope of their local area Contributions to the collision repair industry beyond the scope of their direct employment Nominations shall come from within the collision repair industry on the nomination form with supporting rationale.

A nomination form can be obtained from: The National Collision Repairer PO Box 1258, Kyneton Victoria 3444 Email: Tel: +61 458 588 333

The National Collision Repairer thanks and acknowledges the ongoing support of our sponsors


Honour Roll Richard Nathan ................................ David Weatherall ................................ Terry Flanagan OAM ................................ Marshall Duncan ................................ Graham Winter ................................ Jeff Hendler (Int) ................................ Max Chanter ................................ John Howes ................................ Robert Renwick (Int) ................................ David Newton-Ross ................................ Wayne Phipps ................................ Richard Pratt ................................ Bob Rees ................................ Lance Weiss ................................ Mark Brady ................................ Don Wait OAM ................................ Tony Farrugia ................................ Bob Christie ................................ John Zulian ................................ Tom Vukelic ................................ Robin Taylor ................................ Ray McMartin ................................ Colin Edwards ................................ Ian Wilkinson ................................ Julie Thomas ................................ Brian Johnson ................................ Terry Feehan ................................ Owen Webb OAM ................................ Phil Nixon ................................ Trevor Parkes ................................ Tony Warrener OAM ................................ Brenton Abbott ................................ Michael Killen ................................ Carl Tinsley ................................ Per Madsen (Int) ................................ Rex Crowther (Int) ................................ Michael Wilkinson ................................ Garry Clear ................................ Cec Simpson ................................ Mark Czvitkovits ................................ Martin Stone AM ................................ Julie Wadley ................................ Walter Zuber (Int)

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44th Panel Van Nationals Easter 2019 saw the 44th running of the Panel Van Nationals in Charters Towers, North Queensland. The event travels around most years, having started off in Mildura in 1976, and visiting many towns and most states since then. This year’s event was hosted

Top Van Overall The Red Baron Escort.

This HJ won Vanners Choice.

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and co-ordinated by Raylea and Brad Thomson from Top Tourist Park in Charters Towers. It was an awesome venue, with most entrants staying at the park, displaying their vans, enjoying meals together, and sharing plenty of stories over the weekend.

The weather, as you would expect in North Queensland, was great – around 30 degrees and sunny for the four days. Thursday was for early arrivals and then Friday was an observation run around town showing off the local sites and rich history of the gold rush era. Friday night was a return to the ’70s, with a drive-in night featuring Grease – of course! It brought back many memories, with around 60 panel vans all backed up on the mounds watching the movies. The drive-in theatre in Charters Towers has been operational for over 40 years. On Saturday morning, the town turned out in large numbers, with people lining the main street for the cruise. Events like this really help these regional towns, often struggling with many issues. It's great to see the towns embrace these events as they bring in plenty of money through accommodation, food, fuel and additional spending. Saturday afternoon saw all the vans on display at the park with pre-judging taking place. After prejudging, the local Lions Club put on

Top Street Van Brad Thomson's HQ.

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a 3-course dinner for over 150 people in the park camp kitchen. I also gave a judging overview, so the entrants knew what to expect for final judging on Sunday. On Sunday we all moved to the Showground. Along with all the vans on display, there was an open invitation for street machines and classic cars. All up, there were around 150 vehicles on display when final judging was completed for the vans and street machines. There were also many good cars from North Queensland for the day, including a LH Torana we unveiled at Summernats 32, the famous Street Machine Magazine “HQ 4 U”, which they built and gave away in 1985. The Sunday show was also well attended by the public and made good money for a local charity. All the vans headed back to the park on Sunday night for another great Lions dinner and presentation. There were over 50 awards, covering large, medium and small vans. There were also the usual exterior, interior, mural, engine bay, undercarriage and engineering categories. The toughest category was “Sandman” as there were over 15 shooting for three Sandman awards. The Holden Sandman has become synonymous with Australian car/surf culture and is everyone's favourite van. The top Sandman was a restored HJ with perfectly straight body and awesome paint. The attention to detail in the engine bay and undercarriage

HQ 4 U Monaro.

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Medusa - obviously!.

had to be seen to be believed. The overall winner of top van was Russell and Susie Slocombe’s Red Baron Escort. It has been around for a few years and won this event a couple of times in the past. It has a blown Windsor V8, C4 auto into a 9” diff with many body modifications and standout interior. The Slocombe’s names are etched into the perpetual trophy for this year. The perpetual trophy is becoming something special in this scene as it’s coming up to 50 years. The van council is already preparing for a big show/event. The van scene is still strong, with vehicles coming from all eastern mainland states and Tasmania, many of them

driving for three days to get to Charters Towers. All aspects of the van scene were covered, including custom front ends, murals, graphics, wraps, custom interiors decked out right through – even some still featuring crushed velvet! Raylea and Brad put on a great event and everyone I spoke to left really happy and looking forward to number 45 in Parkes, NSW next Easter. Owen is the Business Development Manager of Motoractive. He is also a leading figure within the auto re-styling and vehicle modification industry.

LH Torana that was unveiled.

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Are changes representing

Ourindustryneeds? This may upset a few readers, but the intention is to start a conversation within the industry to allow the whole industry to be engaged in finding a solution. These issues are not endemic to Australia; it is an international problem and, as such, requires much thought and discussion as the motor vehicle is such an important part of modern society. When we look at today’s collision repair industry in detail, there will be many conflicting viewpoints on what is happening. We see consolidation continuing – rapidly; vehicles brimming with technology and having many critical components located in the most vulnerable positions; a shortage of technicians with the skills to understand the latest technology; continuous requests to improve efficiencies; and now a complete turnaround by our two major insurers. One is selling its repair business while the other is buying back into the market! Confused, frustrated, at a loss to understand what direction to go and move forward in an industry that demands and requires so much today? Many years ago, the concept of

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lean was introduced – but how lean can the collision repair industry go before starvation sets in? Everyone now understands that the technology bubble is not going to burst, it will just grow and expand as vehicles evolve. As an industry dealing with the pressure of delivering a service to those in the motoring public who have, unfortunately, had a motor vehicle accident, it seems that somewhere along the way an important fundamental has been ignored in the process of returning their cars to a condition where all systems work as designed. Lean does not mean cheap, so creating shortcuts at any stage in a repair process will affect the quality of repair and service. Quality must be the cornerstone of everything that a stakeholder within the collision repair industry strives for and is what will deliver safe and complete repairs that are good for all. Customers might forget how fast you did a job – but they will remember how well you did it! Over the last year we have discussed ADAS and calibration at every major event. It is covered regularly in

printed and online magazines and the reality is, this most important process in modern collision repair is often misunderstood or not understood at all. The concept of R&R of front bars, mirrors and grilles, to name a few, and the need to recalibrate the ADAS after this, is lost to many technicians. When a vehicle leaves a collision repair facility without calibration of its ADAS, regardless of its level of assist systems, who is responsible if another accident occurs as a result of incorrect ADAS readings being monitored? Who will accept the responsibility: the repair facility, the insurer, or both? As we see the move to facilities that will perform the small rapid repairs, will these cars be calibrated if ADAS is fitted to the vehicle? Will they be left to drive for a period before they can be booked into a dealership to be calibrated? Are customers being advised that their vehicle requires calibration to complete the repair and ensure its systems operate as they were designed? If not, who is responsible or will claim to accept the responsibility? It’s all very well and good to be lean, but shortcutting a process is not delivering quality to an industry that must deliver day in and day out. A modern collision repairer must invest in equipment to ensure repairs are performed correctly, invest in training to ensure the technicians understand how to perform repairs correctly, and invest in people to ensure this industry can survive into the future. Equipment is bought regularly by many businesses, training and investing in people are not a priority in many others. The question needs to be asked: why? There are still many pressures for repairers to meet (so-called) market demands, but when the industry is

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suffering a skills shortage, the demand here is training and people. It’s quite ironic that as a consumer I may have to wait 4–6 weeks to have my vehicle repaired and then when my vehicle is in for repair, there may be a 2–3 week delay after repairs have been completed for my car to be calibrated! I often wonder if this is meeting the consumer needs. I could argue that this situation is not good; it’s certainly not fast, but for all intents and purposes, it is cheap.

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Are we looking to build an industry based on short term goals or long term sustainability? This is the conversation that needs to begin. Real scenarios of good, cheap and fast are listed below, and I know many of you would have seen this in many a workshop over the decades: • Good and cheap isn’t fast • Good and fast isn’t cheap • Cheap and fast isn’t good Collision repair is not a production line; every repair is different. There

may be similarities, but each and every repair is different! Repairers need training, equipment and adequate time to deliver safe, complete and quality repairs as they are all different. There is a perfect storm coming for the collision industry. The opportunities are boundless, but there must be a solid understanding of everything that is being thrown at this industry. At no stage should profits be put before people – it’s dumb, reckless and selfish. Now is the time to talk with OEMs, insurers and associations to work together to help work out how this industry can survive the challenges being thrown at it. Mark is the CEO of I-CAR Australia. His mission is to ensure that the collision repair industry understands the importance of having fully trained personnel and knowledgeable technicians

BEYOND THE BEY BODY SHOP BOD Fix Auto is more than a network of over 700 world-class collision repair centres operating in 1 countries around the world. Fix Auto is more than an established brand with a reputation built on supporting the growth and development of successful businesses. Fix Auto is more than the promise of getting customers back on the road safely and with total peace of mind. Fix Auto is more than an industry leader striving to give repairers a voice and to grow partnerships with key stakeholders and supply partners.


Fix Auto Australia •



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A women’s perspective offers direction on industry issues for all collision repairers Although the Women’s Industry Network (WIN) annual conference held recently in the United States was designed to serve the needs of women in the collision industry, the content included topics of equal interest to anyone owning or working in a shop, from the challenges of the technician shortage to the need to understand automaker repair procedures. Speaker Debbie Day of estimating system provider Mitchell International, for example, emphasised the need to follow those procedures. “From I-CAR down, everyone says you have to follow the OEM repair procedures, and I completely agree,” said Day, executive vice president for Mitchell’s auto physical damage business unit. “There is no substitute for following the vehicle manufacturer procedures, although the challenge for us right now is getting our hands on them and being able to navigate them.” For example, even finding information about the once simple process of disconnecting and reconnecting a battery can be a challenge, she said, because one manufacturer may include it under mechanical procedures while another may place it elsewhere within their published procedures. “Navigating that tree of procedures is very difficult,” she said. “On average, it takes someone two hours to research the procedures before they can even start the repair on these modern complex vehicles.” The need to attract more young people to the industry – female


students in particular – was among the topics tackled in a panel discussion during the three-day conference. Panellists Connie Manjavinos and Madison Ervin, who work as a painter and a fabricator, respectively, at a restoration shop in Florida, said they have been “brainstorming on that topic since we started working together.” Manjavinos, 27, a finalist in the 2017 3M PPS World Cup said social media is helpful. She has two Instagram accounts (GirlsBehindTheGun and FutureFinishers) designed to inspire kids and to feature women working in the industry. Their employer also participates in “Operation 300”, a US non-profit that helps the children of those killed during military service. As part of Operation 300, children and their guardian or remaining parent

Debbie Day.

come into the shop to airbrush a model vehicle. Reaching high school counsellors is also critical, Ervin said. “I was told in high school, when I said I wanted to take the automotive technical class, that it wasn’t something I should do, that I should take cosmetology,” she said. That’s the class she took, and it wasn’t until just before she was about to take additional cosmetology training after high school that she saw a commercial for a welding training program at a for-profit college. “I saw sparks going everywhere and thought it was the coolest thing ever,” Ervin said. “I thought it was amazing. I told my mum I wanted to go to welding school, and we went that day and I signed up. I never finished my cosmetology training because I switched to welding. If I would have

Connie Manjavinos.

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known in high school that this industry was an option, then I would have put my foot down, and said, ‘No, this is what I want to do. Let me take this automotive class. I don’t care that it’s all guys. It doesn’t matter.’” Manjavinos said the industry needs to reach kids even before high school. She related a story, told to her by the host of the “Femcanic Garage” podcast, about a 5-year-old girl who loved working on cars. “All the girls at school were telling her, ‘Why are you doing this? It’s a boy’s job,’” Manjavinos said. “She got so discouraged that she went home crying and said, ‘Mummy, I don’t want to be a girl anymore, because I want to do this, but the girls are laughing and telling me it’s a boy’s job. I want to be a boy and work on cars.’” Panellist Trista Anger, regional business manager for BASF Automotive Refinish in Canada, said guidance counsellors and parents aren’t the only ones with a misperception about the collision repair industry. She said she has never been easily intimidated, having previously worked in oil fields “with rough-and-tumble” guys. So, she was surprised by her reaction, while working after college in human resources for an insurance company, when CARSTAR suggested she consider a position with them. “My first thought was: Gross, I don’t want

Madison Ervin.

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to work in body shops,” Anger admitted to the WIN audience. But she ended up taking that job 15 years ago, finding herself involved with “some of the most respectable, hardworking, amazing people you could ever hope to work for.” She said being a woman in the industry hasn’t proven to be a hindrance. Shortly after joining CARSTAR in 2004, she said, a vice president of claims at an insurance company requested a meeting with her. “He told me, ‘I wanted this meeting today because I thought it was a novelty. I wanted to see what a woman on the collision repair side would mean, what would that look like,’” Anger said. “My immediate response was just to say, ‘Well, I wasn’t sure what you would look like either,’ and the meeting just went on from there.” Panellist Kristen Felder of Collision Hub said she, too, has tried to counter some people’s perceptions about women in the industry by always “fighting for more knowledge”. When an employer wouldn’t pay for certain training or allow her to travel to industry events, she’d use her own money and vacation time to attend. “There was nothing that was going to get in the way of me having the most knowledge in the room,” Felder said. “I enjoy when people underestimate women in this industry. Take your eye off me and let’s see what happens.

Trista Anger.

When they don’t count you in, you can do whatever you want to do. You can go as far as you want to go.” Manjavinos and Ervin said they too faced some challenges as they began their careers. Manjavinos said her manager at a collision shop where she was a painters’ assistant said he wouldn’t be able to move her up when the shop’s painter retired. “He said, ‘Connie, we love you but the [shop owner] makes the decisions, and at the end of the day, he’s super oldschool. He’s not going to want a female painter,’” Manjavinos said she was told. Ervin said unlike some of her previous employers, her boss appreciates having women in the business. “We’re clean, organised, and keep everyone in line,” she said. “He likes that, because he can work, not worry about what’s going on out in the shop, because he knows he has people who care. I’m not that strong, so he’s getting tools that will make it easier for me to do the work. He’s told me: ‘I want to make this as easy as I can for you.’ It means a lot to work for someone who cares, and who doesn’t constantly put you down because you are a female.” “I feel like a lot of people get discouraged at the beginning, if they go through bad experiences,” Manjavinos said. “They might decide it is a man’s trade. I don’t want people to have that mindset. Don’t let it discourage you. Continue forward, because at the end of the day, this is what you want.” Making women feel welcomed and able to contribute could go a long way to solving the industry’s technician shortage, she said. “I don’t have any kids of my own, but I have 13 nieces and nephews, and they want to do this type of work,” Manjavinos said. “That’s the best feeling ever.” John is a freelance writer based in the United States who has been writing about the automotive industry since 1988, he is also the editor of the weekly Crash Network

The National Collision Repairer – 4 5

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Great, great new products from Scangrip Scangrip Multimatch 3

Multimatch 3 colour match with Bluetooth Multimatch 3 is an outstanding and powerful rechargeable work light providing up to 3000 lumens for inspection of large surfaces during polishing, painting and cleaning operations, as well as for colour matching. The work light features the unique “all daylight” function, providing you with the option to choose between five different colour temperatures. And the dimmer function makes it possible to adjust the light into five different

levels depending on the job at hand. The new Scangrip power solution provides you with unlimited light availability. You can easily insert a new fully charged battery and continue the work while another battery is charging, or you can simply add the charger directly to the lamp to get power supply. The integrated battery backup function prevents you from being without light at any time. Sunmatch 3 colour match Depending on the type of job at hand, Sunmatch 3 features an outstanding “all daylight” function, providing you with the option to choose between five different colour temperatures and includes a spotlight for inspection. The Sunmatch 3 is supplied with a two-step operating option: Step 1, a 100% light output and Step 2, a 50% light output. Sunmatch 3 is always ready to use and easy to find when placed in its

Scangrip Sunmatch 3

charging base after each job. Place the lamp anywhere you want during inspection with the “turnable” sturdy hook or the strong built-in magnet. The flexible lamp head tilts up to 180 degrees. With its durable construction, the Sunmatch 3 is both dust and waterproof and is supplied with a solvent resistant glass lens and a battery indicator. To avoid overheating, a built-in intelligent heat protection system switches to low mode (50%) after three minutes continuous use at high mode. For more information, contact The SAPE Group on Tel: (02) 9772 9000

Set up to e-X-cel with SATAjet X 5500 So, you have your brand new SATAjet X 5500 in your hand, with all its cool features – what you need now is the SATAjet X 5500 Setup Guide poster. “With its unique X-Nozzle system amongst its many features, the new SATAjet X 5500 comes packed with the potential for faster, more effortless application and reduced material usage. And, thanks to the latest SATAjet X 5500 Setup Guide poster, it’s even easier to immediately start getting the best from SATA’s new premium spray gun. All the hard work has been done for you,” said John Hristias, PPG Business Support Manager, Asia/Pacific. “This SATAjet X 5500 Setup Guide poster is basically the culmination of lot of testing by all the training managers and technical staff at PPG. This region has a lot of variations in climatic conditions and we have taken them all into account in order to come up with settings which allow technicians to operate the SATAjet X 5500 at its optimum in terms of

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application and material usage. We think this new premium SATA gun has a good balance that makes it suitable for use in all different temperatures, especially the 1.3i basecoat setup. With this latest SATA setup guide, we have also added a suggested setting for those operating in hot/humid conditions and hot/dry conditions. Basically, we have taken the guesswork out of the setup process.

Just by having the SATAjet X 5500 tuned in correctly, we have typically seen a 25 percent reduction in application time and 25 percent less material usage!” To get your own SATAjet X 5500 Setup Guide poster, contact your PPG Territory Manager, your PPG Training Manager or call PPG’s Customer Service Hotline 13 24 24 (Aust) or 0800 320 320 (NZ).



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3M Flexible Foam abrasive discs 3M’s Flexible Foam abrasive discs combine a flexible aluminium oxide abrasive with a soft foam to create a high performing, versatile blending abrasive. Hundreds of laser perforated holes mean excellent dust and water control when used wet or dry, creating a clean sanding environment. • Flexible foam backed abrasive that conforms to irregular surfaces • Universal product can be used wet or dry and by hand or machine for blending applications • Excellent dust and water control to

ensure a clean sanding environment. • Available in grades: P800, P1000, P1200, P1500 and P2000. Versatility at its finest! Special offer: simply purchase any three boxes of 3M PPS Paint Preparation System in 3M’s current Supercharged Specials promotion (July–September) and 3M will send you a box of Flexible Foam abrasives P1500 FREE. For more information, contact 3M on 136136 or visit

Spies Hecker introduces a powerful Race Clear Coat Spies Hecker recently launched its Permasolid HS Race Clear Coat 8700, a clear coat that is particularly fast and reliable. The simple application starts with the mixing ratio: it is adjusted 2:1 with the Permasolid Race Hardener 3470 and with 10 percent of Race Additive 9070. The clear coat is applied in two coats with a short flash-off time. Thanks to its low viscosity, it is particularly easy to work with, which provides excellent wetting of the surface, resulting in very smooth flow and good holdout. "Permasolid HS Race Clear Coat 8700 is a powerful all-rounder with impeccable staying power," said Jim Iliopoulos, Product and Technical Manager for Axalta ANZ. "It's reliable and

the right choice for every repair, from minor damage repair to full resprays. The brilliant results speak for themselves." With the Permasolid HS Race Clear Coating 8700, Spies Hecker provides body shops with a reliable and flexible way to adapt the drying of the clear coat to individual needs. For body shops looking for speed and efficiency, the Race Clear Coat can be dried at 60oC object temperature in 15 minutes. It is also possible to dry at 40oC. Permasolid HS Race Clear Coat 8700 can be processed with all Spies Hecker Hi-TEC Performance System and the Classic System products. Detailed information is available at

The National Collision Repairer – 4 7

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Cameleon Premium from Celette The Cameleon Premium is the complete solution to check and fix all the points on a vehicle. Cameleon Premium provides angled jigs so you can repair all damage on a vehicle, including those which impact shock absorbers. Complete your Cameleon Entry with all the angle jigs required to fit the OEM’s repair procedure specifications. As with the Cameleon Entry, Cameleon Premium can be adjusted on the X, Y and Z axes and gives two additional settings to set angles. It comes with 16 blocks, extra sockets, additional standard plates and more adapters for horizontal and multi angle fixtures. The set also consists of two universal holding devices that facilitate extra anchoring and holding positions to the vertical points. For more information, contact The SAPE Group on Tel: (02) 9772 9000.

DX46 – the new clear from Duxone Duxone consists of dependable, all-round ancillary paint products specifically developed for body shops seeking value for money. Increased bodyshop efficiency and value for money are key benefits of using the new DX46 2K HS Standard Clear. Part of the Duxone repair system, the new Duxone clear is suitable for use in a clear-over-base system. This high solids clear has very good flow in application and delivers an outstanding, longlasting high-gloss finish. With the option to be air dried, dried on low bake or using IR, the bodyshop is in control of which drying option is best suited for a situation. This can, in turn, improve a bodyshop’s efficiency. Unlike its predecessor, there is no need to

use a reducer and the faster drying capabilities are a key benefit, especially as we head further into winter. Boasting superb polishability, excellent mar, chemical and weather resistance, the product is suitable for spot, panel and overall repairs. “Based on market feedback after we released DX48 at the beginning of 2018, we found a product that does not require reduction and dries quicker, especially in cooler weather. Extensive field trials of DX46 confirmed these product attributes,” said Jim Ilioupolous, Product and Technical Manager, Australia and New Zealand. For more information on the Duxone DX46 2K HS Standard Clear, visit

Improved Septone Edge UltraSand body filler Septone body fillers have been in the refinish industry for many years with 2K Tech and other similar products, but just recently they have significantly improved their offering with the Edge range of body fillers. The premium offering of Edge UltraSand represents the next generation in superior quality body fillers to the trade and is formulated using the latest class-leading technology. It provides unparalleled sanding qualities and, following some recent extensive comparative testing, it was demonstrated that UltraSand sands far easier and faster than comparable premium body fillers.

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With the ability to use finer grit paper, this will result in no stray sand scratches that can cause potential sinkage following the painting process. It will also result in using less sandpaper per repair. Due to its exceptional self-levelling and ultra-smooth finish, it eliminates the need for putty from the repair process. This will also result in eliminating micropinholes, and with this added feature it increases productivity through lower panel repair cycle time. Ultra-superior adhesion is provided to a wide range of substrates including steel, galvanised and zinc coated steel, SMC, aluminium and fibreglass.

The current Septone special offer buy a carton of Septone Edge Ultrasand body filler (Pt No ABEUS3) and receive 4 litres of Septone Eliminator Hand Cleaner (Pt No IHPE4) free of charge can be found on page 33.





Royal Randwick Racecourse, Sydney Saturday 14th September 2019 The National Collision Repairer is proud to present Symposium2019 – Horizons! The Symposium commences at 10:00am and concludes at 5:00pm with drinks and canapes until 7:00pm. The underlying message is the safety of both the technicians in our workshops and the end-user consumer and therefore we will be very much focused on safety and survival. Key topics include: • Hear from ANCAP and the car manufacturers on vehicle safety • The emergence of Electric and Hybrid Vehicles • Current structural changes across the industry • Robotics and augmented reality in today’s body shop • The Future Leaders of our Industry discuss the Talent Gap.

These issues are on the horizon - now! Whether you are a collision repair professional, a supplier to the industry, or a stakeholder representing a broader client base, this is a real opportunity to hear from those who are at the cutting edge of what’s happening in our industry.

Register now at: Early Bird (before 16th August): $150+GST, thereafter: $180+GST We thank the following sponsors for their support

IT’S 7,000 PLUS ...who have each other’s backs

Join us!

Capricorn Members can access mutual protection that unlike QSPGJUESJWFO insurance, is owned by and run for, the same auto repairers who are part of it.

Find out how you’re better off with Capricorn Risk Services. 1800 007 022 | | Products sold through Capricorn Risk Services Pty Ltd (ABN 93 111 632 789) are: (i) discretionary risk protection products issued by Capricorn Mutual Ltd; and (ii) general insurance products issued by a range of insurers and brokered through Capricorn Insurance Services Pty Ltd. Before deciding to acquire any product you should consider the Product Disclosure Statement available from Capricorn Risk Services Pty Ltd to see if the product is appropriate for you. Capricorn Risk Services Pty Ltd is a Corporate Authorised Representative (No. 460893) of Capricorn Mutual Ltd (AFSL 230038) and Capricorn Insurance Services Pty Ltd (AFSL 435197).


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