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FEBRUARY 2020

www.nationalcollisionrepairer.com.au

THE

NATIONAL

CollisionRepairer News, views & information for the Collision Industry Professional ACKNOWLEDGED BY THE INDUSTRY AS THE LEADING MAGAZINE

WASTED RESOURCE

IT’S TIME TO BETTER MANAGE AUTOMOTIVE PLASTIC WASTE

JOIN THE WASTE-MOTIVE INITIATIVE

Capricorn does it again and delivers a record year for its Members Plastfix demonstrates its 3D printing, scanning and robotics technology Meet our first Mover and Shaker for 2020, Hyundai’s Kevin Roberson


E D I T O R I A L

with Joe McFadries

Sustainability A timely reminder “I love a sunburnt country, a land of sweeping plains, of ragged mountain ranges, of droughts and flooding rains.” When penned by a 19-year-old in the early 1900s, who would have thought? What a summer we are experiencing, while many parts of the country are being ravaged by fire, the drought continues across regional Australia, but others are tackling the flooding rains. Our thoughts go out to those families who have lost loved ones, homes, livestock and even livelihoods at this devastating time. This once again brings to the fore the question of sustainability and what we could and should do for our business, our homes, our country, and ultimately, our planet. Now, my intention is not to get on my soapbox and tell anyone what to do, or suggest who’s to blame; rather, it’s to further raise the awareness about what’s going on around us. For example, the image on the front cover is not a mock-up – it is an actual photo of plastic bumpers being stockpiled on a property in NSW. We have all seen the devastating effects of stockpiled plastic recyclables when they catch fire, so just imagine if this bushland was caught up in the recent bushfires that ravaged the southeastern seaboard! Now, in this issue we have several features that highlight how important it is to operate sustainably from both an environmental and a business

perspective, and it should be clear from the events of recent months that focusing on one without the other is fundamentally flawed. They are inextricably linked. Mario Dimovski of Plastfix throws down the gauntlet to all of us, announcing their Waste-Motive initiative, which is aimed at tackling automotive plastic waste issues and developing sustainable recycling solutions for the collision repair industry. In addition, with a successful proof of concept demonstration of its 3D printing, scanning and robotics technology and its application in headlight bracket repair, Plastfix continues to lead the way with practical innovative solutions (check this out on page 32). On page 22 we meet Hyundai Australia’s National Aftersales Manager, Kevin Roberson who, THE

amongst other things, discusses Hyundai’s significant investment in alternative fuel technology. From a commercial sustainability perspective, Capricorn once again delivered for their Members last year with record results, setting a platform for further growth in 2020, and we report on the annual gala event on page 14. And with a view on the sustainability of collision repairers, Mark Czvitkovits’ column on page 38 reinforces what you can do to keep ahead of the curve. On page 30, Ford Australia’s 2019 Win a Mustang competition came to a conclusion at the Maughan Thiem dealership in Adelaide with the presentation of the tricked-up GT Mustang to Jason Treleggan from Southern Collision Repairs. We meet Carl Fogarty, former multiple Superbikes World Champion, who reflects on his career and life after racing on page 26, and we introduce Callum Bishop, our latest Future Leader of the Industry, on page 36. On page 40, Owen Webb brings us all the thrills and excitement from Summernats 33 in Canberra. So, with so much going on around us, I urge you to take time and reflect.

As always, happy to chat.

The National Collision Repairer magazine – Making a difference in our industry

NATIONAL

CollisionRepairer To receive our weekly e-newsletter sign up at www.nationalcollisionrepairer.com.au or email: josephine@nationalcollisionrepairer.com.au For all the updates follow us on Facebook and LinkedIn.

“Staying connected” 2 – E D I TO R I A L


C O N T E N T S THE

NATIONAL

CollisionRepairer Special Reports

Latest News Local news

2020

6

Special Event

Regular Features 14

See what’s happening in our industry around the country as we move into a new decade.

We report on Capricorn’s Gala Event from Melbourne following yet another record year.

Global News

Movers and Shakers

18

Keep up to date with the latest developments in our industry from around the world.

Updated Events and Training Contacts

34

Meguiars Motorex Hotrod and Custom Expo IBIS Global Summit.

Product Showcase

26

We interview former Superbikes World Champion Carl Fogarty as he discusses life after racing.

Ford Mustang Winner 30 46

A summary of the latest products specifically designed to enhance your business.

Ford Australia presents its awesome GT Mustang to Jason Treleggan from Southern Collision Repairs.

Future Technology

36

We introduce Callum Bishop, who recently completed his autobody refinish apprenticeship with PB Smash Repairs in Nowra.

22

Kevin Roberson of Hyundai Australia discusses his role and Hyundai’s cutting-edge technology.

World Superbikes

Future Leaders

32

I-CAR Update

38

Mark issues a call-to-action and highlights that I-CAR training has never been more accessible – or more important.

Custom Corner

40

Owen provides an insider’s view of a spectacular Summernats33 from the Exhibition Park in Canberra.

Stateside

42

John gives us tips for estimating, documentation and negotiation from a recent US industry conference.

Plastfix delivers a successful demonstration of its 3D printing, scanning and robotics technology.

EDITOR: Joe McFadries 0458 588 333 joe@nationalcollisionrepairer.com.au

ADVERTISING SALES ENQUIRIES: Joe McFadries 0458 588 333 joe@nationalcollisionrepairer.com.au

DIGITAL EDITOR: Josephine McFadries 0406 421 902 josephine@nationalcollisionrepairer.com.au

Josephine McFadries 0406 421 902 josephine@nationalcollisionrepairer.com.au

SUB EDITOR: Joanna Dolan

PRINTED BY: Bright Print 02 9757 3000

ART CONSULTANT: Chris Stone (Stone Dezine) 0407 939 668 ncr@pnc.com.au

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DISCLAIMER The National Collision Repairer is published by JMF Solutions Pty Ltd, PO Box 1258, Kyneton Victoria 3444. This publication is copyright. Apart from any fair dealing for the purpose of private study, research, criticism and review under the Copyright Act (1968), no part may be reproduced by any process without written permission. Enquiries should be addressed to the publisher. The publisher believes all the information in this publication to be correct at the time of printing, however is not in a position to make a guarantee to this effect and accepts no liability in event of any information proving inaccurate. Prices, addresses and phone numbers were, after investigations and to the best of our knowledge and belief, up to date at the time of printing. It is also not feasible for the publisher to ensure that advertisements which appear in the publication comply with the Competition and Consumer Act (2010). The responsibility must therefore be on the individual, company or advertising agency submitting the advertisement for publication. Whilst every endeavour has been made to ensure complete accuracy, the publisher cannot be held responsible for any errors or omissions. Copyright © JMF Solutions Pty Ltd ACN 117 914 235

4 – CONTENTS


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L O C A L

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AAAA Auto Innovation Centre grand opening The Australian Automotive Aftermarket Association (AAAA) is proud to announce the Melbournebased Auto Innovation Centre (AIC) has officially opened to the Australian automotive aftermarket industry. The establishment of two Auto Innovation Centres, in Victoria and South Australia, has been a highly anticipated addition to support automotive parts manufacturing in Australia. The state-of-the-art facility in Mulgrave, Victoria will assist Australian manufacturers in continuing to develop their world-class products. In December last year Senator Rex Patrick cut the ribbon to open the AIC facility in front of two hundred industry representatives, sponsors, dignitaries and media. Senator Patrick spoke to the assembled audience about the importance of a facility like the AIC that will support the Australian automotive and manufacturing sector and the aftermarket companies, contributing in a meaningful way to the Australian economy. Joining the Senator in welcoming those in attendance and speaking of the vision of the AIC was Luke Truskinger, AIC Managing Director, and Stuart Charity, CEO of the Australian Automotive Aftermarket Association. “The Auto Innovation Centre is the fruition of over five years’ work by the Australian Automotive Aftermarket Association and is modelled on the SEMA Garage in the US,” said Charity. “With thanks to both the Federal and

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Victorian Governments, their investment has assisted in bringing this incredible facility to reality, and now it is up and running it will enable the industry to utilise the technologies, services and training and development opportunities for their direct benefit.” The AIC offers a mix of key services. State-of-the-art robotic equipment is already delivering premium vehicle testing services for product manufacturers, including ADR35/88 to validate ESC performance, as well as brake performance testing (ADR31/35). With access to key new target vehicles, the AIC will obtain important vehicle data, use 3D scanning to assist aftermarket companies’ product development and allow developers to get ‘hands on’ with these vehicles. The advanced workshop equipment and technology will be accessible to the industry and this includes the AIC’s investment into additive manufacturing through 3D printing equipment and training modules.

The AIC will be a hub for automotive training and education, playing a key role in inspiring the next generation of automotive industry workers. There are multiple meeting and training rooms available for industry to book and utilise within the facility, with a dedicated 100-person capacity training room overlooking the AIC workshop space. The AIC offers the perfect venue to ensure industry personnel can maximise their potential. “This is a fantastic new facility for the industry, so we welcome companies contacting us to discuss how the centre can directly assist their business,” said Truskinger. Another welcome development for the industry is the recent announcement by the Hon Karen Andrews, Federal Minister for Industry, Science and Technology, of a second round of Automotive Innovation Lab Access Grants for companies in the automotive industry. For more information and applications, head to www.business.gov.au/AILAG before they close on 24 February 2020.


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Kristian Aquilina to lead GM Holden The leader of GM Holden’s commercial operations, Kristian Aquilina, has been appointed Interim Chairman and Managing Director, GM Holden, succeeding Dave Buttner, who is leaving the company for personal reasons. “With critical groundwork underway, the company will implement an orderly leadership succession,” said Senior Vice President, GM International Operations, Julian Blissett. “Kristian previously served as Managing Director of Holden New Zealand from 2015 to mid-2018 before returning to Australia to lead Marketing. Earlier this year he was promoted to Executive Director Sales, Marketing and Aftersales. With more than 22 years in the company, he has the experience, the leadership qualities and the deep understanding of the business and the market to lead GM Holden at this important time.” Blissett thanked Buttner for his leadership of GM Holden. “Dave’s experience and professionalism have been significant assets for Holden since his appointment in 2018,” said

Blissett. “Not only has he led critical work, he has developed a highly credentialled leadership team, enabling an orderly transition.” Buttner paid tribute to his team and dealer partners for the work undertaken to transition Holden to an SUV and ute brand. “Holden’s focus remains on getting onto the consideration list for SUV and LCV buyers in Australia and New Zealand,” said Buttner. “We have made significant progress in getting the fundamentals right. Now is the right time for me to

depart the business, with a strong team in place, to be led by Kristian.” Aquilina said the business priorities led by Buttner would remain his key focus. “Under Dave’s leadership, we have laid out clear priorities for the business. While much progress has been made, there is still a lot of work to do,” said Aquilina. “My focus is on providing continuity around the execution of our plans, ensuring the team at Holden, including dealers and partners, continue to focus on our customers.”

Kristian Aquilina, Chairman and Managing Director, GM Holden.

Axalta Services announces 2020 courses Axalta Services has recently launched its 2020 training schedule. The 2020 program will cover a range of topics, providing participants with valuable insights into the latest tools, techniques and methodologies needed to increase throughput and decrease cycle times within the body repair process. Kicking off the schedule in February, the first course covers PreLean. As part of the course, attendees will begin by going back to the basics to be re-introduced to “Lean” thinking in the collision repair industry. The course lays the foundations for a successful “Lean” transformation and emphasises the need to ensure that basic processes are in place before any business decides to embark on the “Lean” journey. “Blueprinting”, “Optimum Parts Management” and “Solid Production Controls” are important components of any “Lean” system and understanding their effects on cycle times prompts the participants to focus their thinking

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on where it is important. Axalta Services Manager, Robin Taylor, highlighted the importance of the course: “In the past, many of us have been guilty of trying to run before we can walk. This course recognises that and takes us back a step.” Axalta’s Training Alliance with I-CAR means that upon completion of any Axalta Services’ course, participants will be awarded credit that can be applied towards the

Robin Taylor in action.

I-CAR Gold Class Professionals, Platinum Individual designations, or be used to meet role-relevant annual training requirements. Each credit point earned will be submitted to I-CAR and recorded on an individual’s personal training record. To view the latest training schedule for 2020 and how Axalta Services can help strengthen your bottom line, visit www.axalta.com.au/AxaltaServices


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IAG’s first auto industry scholarship award IAG has teamed up with AAPR’s Auto Industry Team, which includes some of our industry’s leading stakeholders, to recognise and support automotive repair businesses that support the collision repair industry and employ apprentices. On behalf of IAG’s Supply Chain, Troy Johns said the Auto Scholarships program provides a unique platform and opportunity to support the collision repair industry, particularly as it aligns with IAG’s vision. “The Auto Scholarship program, supported by WorldSkills Australia, the SAPE Group and other key industry stakeholders, reflects our focus on supporting emerging talent, the future of vehicle repairs and the rapidly changing technology in the modern motor vehicle. It’s exciting and a great pleasure to congratulate our first recipient, Cessnock Smash Repairs and their apprentice Matt Brandt,” said Johns. Matt has excelled in his field of autobody repairs, achieving a gold medal at the National World Skills Championships in 2018. Matt was also recognised as a Future Leader of the Industry and has spent six weeks in the USA on a “Big Brother” mentoring program to broaden his skills in the industry. Beau Knowles said: “The SAPE Group is committed to supporting and encouraging the next generation in the automotive repair industry and we have great pleasure in contributing and introducing the new GYS Heat Inductor, which is an innovative tool that will assist in repairs throughout the workshop.

Everyone turned out for the occasion.

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Congratulations to both Cessnock Smash Repairs and Matt Brandt.” Greg and Jennifer Gearing from Cessnock Smash Repairs have been in business for over 30 years. It is a family business supported by their two daughters and many longstanding employees. They have a large customer base in the community and give back by supporting local schools in their work placement programs every year. This year their goal is to complete the I-CAR Road to Gold training for the team and continue to move into the future of vehicle repair. “We have great pleasure in accepting this award and would like to thank Troy Johns and the local Newcastle team from IAG, Greg Preston AAPR, Ian Vickery WorldSkills Australia, Adam McDonald TAFE NSW Glendale Campus and a special thanks to Beau Knowles from the SAPE Group, who supplied and contributed this great award. This will complement our high standards in auto repairs using innovative equipment which benefits our whole team and our customers,” concluded Jennifer Gearing.

Beau Knowles, Troy Johns, Greg Preston with Jennifer and Greg Gearing.


It’s “Somertime” and Fix Auto continues to grow Fix Auto Australia, part of the world’s largest network of independent repairers, continues its growth with yet another new partnership in Victoria. Somerville and District Panels is the latest independent repairer to join the rapidly expanding network. Talking about his decision to join, Bill Kubeil, owner of Somerville and District Panels, explained that he has known for some time that things are changing for the independent repairer and being part of a network brings scale and sustainability for many that would otherwise find it difficult to stay relevant. His issue was being sure that the group or network he joined would deliver real value. He looked at several options but, in the end, found the Fix Auto model to be the best choice. “Fix Auto is not just a buying group, they are not motivated or rewarded by what I do or do not buy from them, that is not their model. They are focused on making my business better and more profitable and giving me a voice in the industry that I would not have here on my own.

They give me systems, support, training and coaching that makes a real difference to my day-to-day business and, of course, they act on behalf of the whole network, providing those consolidated services to work providers. It really is the best of both worlds for an independent business.” Commenting on this latest appointment in Victoria, Stuart Faid, Vice President for Asia and Head of the Australian business said: “There is a deliberate and recurring theme with the partners we select. Bill, yet again, represents exactly what we are looking for in our network in terms of values, underpinned by integrity and a passion for delighting customers, delivering quality workmanship with a genuine locally focused service.” When asked about the recent increase in new locations for Fix Auto in Australia, Faid added: “Last year paralysed the independent repair sector while they watched large scale consolidation severely shake up the industry they thought they knew. Unsurprisingly, many have wanted to

see what the future looks like after the dust settles a little. Many are reluctant to make a wholesale commitment to the long-term future without some comfort in what the future holds. At Fix Auto, we see our job as creating a sustainable future for those independently owned businesses, whilst accepting the significant benefits the concept of consolidating brings to the key stakeholders.” “We believe we can deliver the best of both worlds and ensure the long-term viability of a critical industry sector, and recent months have shown us that those repairers are now ready to commit. We have several more shops to be announced in the coming months and we look forward to continued growth and prosperity for our partners here in Australia.”


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FCAI issues position statements for collision repair in Australia The Federal Chamber of Automotive Industries (FCAI) is the peak industry association representing the importers of passenger vehicles, sport utility vehicles, light commercial vehicles and motorcycles in Australia. The FCAI’s members represent international automotive original equipment manufacturers (OEMs) and their products within the Australian market. In addition to distribution, FCAI members support in-service vehicles in the Australian market through their respective authorised dealer networks. Motor vehicle standards in Australia and international harmonisation Motor vehicles sold in Australia are required to be compliant with the current Third Edition Australian Design Rules (ADRs), as specified under the Motor Vehicle Standards Act 1989. The Act requires that all road vehicles comply with the relevant ADRs at the time of supply to the Australian market. The Australian Government’s policy is to harmonise national vehicle safety standards with international regulations where possible, and consideration is given to the adoption of the international regulations of the United Nations Economic Commission for Europe (UNECE). Australia is a signatory to the UNECE 1958 Agreement and the 1998 Agreement – which is consistent with

Australia’s World Trade Organisation (WTO) and Asia Pacific Economic Cooperation (APEC) agreements. Collision repair to vehicles FCAI members provide official guidance on repair procedures to automotive collision repair providers to ensure correct processes when repairing damaged vehicles. Given the global nature of the automotive industry, motor vehicles imported into Australia are designed for multiple international markets, with necessary variations to account for Australian market and environmental conditions. Issuance of collision repair statements Australian OEM representatives work with parent companies to develop and provide correct repair procedures to automotive repairers to restore the integrity of the vehicle. In many cases, this information is issued in documentation by the parent

company. These international collision repair statements apply to the Australian market except where advised and issued separately by the Australian distributor. In such cases, the international documentation may bear branding, livery and contact details for another market (such as the OEM’s home country). FCAI members undertake to: • Ensure that all collision repair statements issued or authorised by the FCAI member account for the specifics of relevant ADRs; • Ensure that all the above collision repair statements are correctly translated into English language; and • Provide adequate and efficient means for collision repair businesses and insurance companies to verify the correct and official collision repair statement for ADR-compliant vehicles in Australia. Coverage The terms of this undertaking apply to motor vehicle models approved for supply by OEM’s into the Australian market after 1 January 2020. Where a repairer has not been able to access a relevant collision repair statement for a particular circumstance/s, the repairer should contact their nearest authorised dealer to discuss the matter further.

Toyota announces new education scholarships and grants Toyota Australia has announced a third year of student scholarships and school grants aimed at breaking down barriers to further education in Sydney's south. Toyota has held a close relationship with the Sutherland Shire community since the 1960s. When Toyota's Sales and Marketing Office moved from the Shire in 2017, the company pledged to leave a lasting legacy that would benefit the local community. The 20 students from 14 schools awarded scholarships for 2020 are exploring careers in diverse areas including medicine, creative arts, veterinary science and photography. Further grants will continue to support priority technology and literacy projects in five schools: Endeavour Sports High School, Dunlea Centre, Bates Drive School, Cook School and Minerva School. Toyota Australia President and CEO Matthew Callachor said Toyota Australia partners with Schools Plus, which brings together schools and corporate donors, to provide the scholarships and grants.

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"I'm honoured that Toyota can help nurture the educational aspirations of these students," said Callachor. "We trust that our support over several years will play a role in helping young Australians achieve their full potential.”

Matthew Callachor, Toyota Australia President and CEO.


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S P E C I A L

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Yet another record year for Capricorn On the last day of Spring, Melbourne was the final location for Capricorn’s 2019 trade show and gala event, the Australasian roadshow. The Melbourne Convention and Exhibition Centre once again hosted the trade show, with 76 supplier partners all showcasing their special offers and displaying their support for the

extraordinary number of Members who visited throughout the afternoon. As we made our way around the room, it was obvious that the Capricorn team was out to show their support for their Members and Supplier Partners to ensure everyone had everything they needed. This was never more evident than from the

Dale Durden, David Fraser and Bradley Gannon.

leadership group as I ran into Group CEO David Fraser, CEO Automotive Bradley Gannon and Head of Sales Australia Dale Durden on the floor, all chatting with “The Capricorn Family”. It was self-evident that the planning, organisation and implementation team had done a great job as the show was again a huge hit. The atmosphere in the hall was one of belonging and mutual commitment to the greater good. The Capricorn business model exemplifies the interrelationship between Supplier, Member and, of course, the Capricorn Group, and is designed to be a win-win-win! There was a semi-serious side to the trade show once again as the hotly contested “Best Booth” Award was up for grabs. This year the team from Castrol took the honours, proudly supported by none other than Supercars driver Lee Holdsworth from the Tickford Racing Team. With the trade show all wrapped up, we moved to Melbourne’s premier venue, The Crown Palladium, for the gala dinner, where the MC was

Group CEO David Fraser.

1 4 – SPECIAL EVENT


Western Australian television personality Tim Gossage, who kept the evening moving along. With almost 1,100 people in the room, 2019 eclipsed last year’s Melbourne record, which again followed on from record attendances in the other cities across the region. The formalities began early, with newly appointed Chairman and Victoria/Tasmania Director Mark Cooper taking to the stage to outline the performance for the full year ended June 2019. In summary: • Group purchases were $2.04 billion from the now 20,909 members, a year-on-year increase of 10.0 percent • Total member returns of $30.3 million in reward points • Fully franked dividend of 11 cps, representing a 15.7 percent gross dividend yield • A patronage trade rebate of $5 million paid as additional reward points was distributed in September 2019. Divisional highlights included: • Capricorn Risk: CML GWP up 14.7 percent • Capricorn Finance: $23.3 million in finance loans • Capricorn Travel: $7.0 million in travel sales. Cooper concluded by acknowledging the efforts of all the Capricorn staff for their tireless work

throughout the year and the support they provided to both Members and Suppliers. “I particularly want to thank our Members for your ongoing support of the Cooperative. We can all be deeply satisfied in these results, which is a testament to the power of cooperation at Capricorn.” Gossage then introduced Group CEO, David Fraser, to a rousing reception as he highlighted the achievement of the two-billion-dollar benchmark and delivered a heartfelt and passionate “thank you” to the Members. Fraser summed up the emotion in the room: “Because our success is your success and your success is ours”. This is the epitome of Capricorn. Fraser went on to reveal the organisation’s new brand positioning for 2020: “Stronger with Capricorn” and said: “The advantages of being a Capricorn Member have grown far beyond simply making their businesses easier to operate from purely a business transactional point of view. While this is important, Capricorn provides far more than that, and our new brand positioning outlines Capricorn’s unique ability to champion Member business improvement by leveraging our extensive and Member exclusive products and services.” Fraser went on to say: “Supporting our Members’ businesses and helping to make them stronger is fundamental to ensuring a positive and sustainable future. Making your

business ‘Stronger with Capricorn’ is, without a doubt, the major advantage of being a Capricorn Member.” As if to underline this key message, Fraser continued to highlight the achievements of 2019: • Net Member growth of 1,240. • 954 Suppliers recorded their best ever month during the year. • Capricorn Mutual paid $30 million in Member claims. • The Capricorn Rising Stars initiative received 533 apprentice nominations from Australia and New Zealand, and the winner was Jeremey Drabsch from Queensland. • A restructure of Risk Operations will allow Capricorn Risk Services to respond even more quickly to claims, further enhancing the Capricorn experience. Fraser concluded with a timely reminder of the new Capricorn Reward Program Vision launching in 2020: ‘To connect and strengthen our Capricorn ecosystem through superior and valueadding loyalty programs’. For Members, this means more to your business, your family and to you, and for Preferred Suppliers this brings more to your brand,” concluded Fraser. Tim Gossage returned to announce the seven new Vic/Tas Suppliers of Capricorn’s “Million Dollar Club” who, for the first time, have processed more than $1 million in Capricorn Member purchases in the past financial year: • Whitehorse Truck Centre

Hella Pagid Brake Systems.

ACM Parts.

AAA Radiator Specialists.

Rex Gorell Family Group.

Castrol.

OpusIVS.

The National Collision Repairer – 1 5


5 Minutes with ...

Heath Plunket Capricorn Society

S P E C I A L

• Dynamic Wheel Company • SMS Diesel Spare Pty Ltd (Vic) • CMV Truck and Bus Pty Ltd • Independent Battery Distribution (Vic/Tas) • Baxters Pty Ltd • JAS Oceania Pty Ltd (Vic/Tas). Gossage then introduced the special guest performer, stand-up comedian and television personality Lawrence Mooney, who entertained with self-effacing anecdotes that had the audience in stitches. In his own inimitable style, he “walked the line” of political correctness to the delight of the room. It was also clear that Mooney and Gossage were at the end of a long roadshow as Gossage also became the butt of Mooney’s jokes, all of which was taken in great spirit. Gossage’s final job for the night

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was to introduce the band who played long into the night to a crowded dance floor as Suppliers and Victorian and Tasmanian Members all celebrated a great year with Capricorn. 2019 has been an iconic year for Capricorn, with a record-breaking two-billion-dollar year, the succession of David Fraser into the role of Group CEO and Bradley Gannon into the role of CEO Automotive. In a year of such significant transition, they have delivered for their Members. There was a real sense of belonging around the room and David Fraser and Bradley Gannon can be truly proud of their achievements. We at the National Collision Repairer are proud to be Capricorn’s Media Partner and look forward to another great year in 2020.

When did you join the industry? 1997 - I have worked in Automotive since leaving High School. What was your first job in the industry? Automotive Dismantler, which quickly morphed into Warehousing and Sales. What do you do now? Sales Manager, Victoria-Tasmania at Capricorn Society Limited. What do you like about the industry? I love the ever-changing technology, diversity and evolution of the Automotive industry and meeting people from all parts of the world.

Repco.

What don’t you like about the industry? The external perception that independents work so hard to justify their hourly rate compared to other industries and professions that generally require less capital, equipment and ongoing training. What music do you like? Country and Australian Rock.

The SMG Automotive Parts Team.

Your Favourite Artist? My playlist states AC/DC, Lee Kernaghan and The Sunny Cowgirls. Your favourite food? Anything with Lamb. Your hobbies? Rodeos - toughest sport there is in my opinion. Snowboarding, and anything with my daughter. Who in the world would you most like to meet? Henry Ford or Elon Musk.

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Rob Mildenhall with Team Zagame.

1 6 – SPECIAL EVENT

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G L O B A L

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White still dominates in BASF’s 2019 automotive colour analysis One of the central results of the BASF Colour Report 2019 for Automotive OEM Coatings is that about 39 percent of all cars built around the globe were painted white. However, although white is the most popular colour in every region, there are remarkable differences in the regional distribution. Other achromatic colours – black, grey and silver – are the next three most popular colours. Together, they account for another 39 percent of the cars that rolled off the assembly line in 2019. This trend also applies to the most popular car segment overall: the SUV. But the world isn’t just black and white. The other 22 percent of the world’s new vehicles were sprayed with chromatic colours in 2019. About nine percent of the vehicles produced globally were blue and seven percent were red, each addressing an emotional motive that goes with car ownership and individuality. BASF’s designers use unique pigments, effects and other innovations to create deep and brilliant shades. In EMEA, achromatic colours still dominate the streets with 77 percent, although the share of white cars, the most popular colour overall, declined slightly. While the popularity of silver also declined, grey continues its success story with a share of 20 percent in the market. The chromatic segment gained slightly: almost every fourth car in Europe was painted in a chromatic colour, and within this segment, blue still leads the way by achieving 11 percent and, with a share

of two percent, beige emerged significantly for the first time. “A need for softer and approachable surfaces results in the growing popularity of beige colour spaces – but they have to be modern and appealing to be accepted by the end consumer,” said Mark Gutjahr, head of Automotive Colour Design EMEA. On the roads of North America, achromatic colours are clearly in the majority at 77 percent of the market, although the colour distribution is more balanced, since the most popular colour, white, only accounts for 29 percent of the overall distribution. In addition, North America is a global leader in the popularity of pickup trucks, and as they shift from utilitarian tools to luxury people-movers, they are trending toward deep, rich blacks, whites and a relatively high market share of red with 11 percent. “These aren’t your father’s pickup trucks,” said Paul Czornij, head of design for North America. “They are luxury machines, and they are adopting the colours you see in the luxury market’s design language.” In Asia Pacific, most vehicles are achromatic, with an unchanged 77 percent share. Almost every second car here remains white, the highest among all regions, with pearl white especially popular. The diverse shades, tones and effects of chromatic colour are characteristic for Asia Pacific and among these colours, blue is on top with seven percent. “Blue and white support the image of clean, pure and

White and other achromatic colours still dominate.

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sustainable designs,” said Chiharu Matsuhara, head of Design Asia Pacific/Coatings Colour and Design. “Grey plays a considerable role for EVs, with unique effects such as semi opaque and silky colours which add to the futuristic image of new connected technologies, including ride-sharing and autonomous cars. New EVs are bringing new values and colour design to the automotive industry.” In South America, white remains the favourite colour at 39 percent. “Initially linked to technology in early 2010, with the launch of mobile phones and other gadgets of this colour, white currently reinforces the ‘environmental colour’ aspect, being connected to cleanliness and purity of air and water as well as environmental preservation," said Marcos Fernandes, Automotive Coatings Director at BASF for South America. Other achromatic colours are also part of the buyers' preference: 23 percent choose silver and 14 percent grey. Among the chromatic colours, red keeps conquering the hearts of South Americans, with eight percent of the market, followed by blue and beige. “Red has its traditional presence as it is a vibrant colour connected to sportiness and beauty, in addition to being a colour that holds its resale value,” said Fernandes. The BASF Colour Report for Automotive OEM Coatings is a data analysis from BASF's Coatings division and is based on global automotive production and paint application to light vehicles in 2019.


Mercedes-Benz and Geely formally establish a global joint venture Mercedes-Benz AG (Mercedes-Benz) and Zhejiang Geely Holding Group (Geely Holding), the German and Chinese automotive groups, have formally established the global joint venture “smart Automobile Co. Ltd.” for the smart brand after receiving the required regulatory approvals. The total registered capital of the joint venture will be 5.4 billion CNY to transform smart into a leading player in premium-and intelligent electrified vehicles. While both parties will equally contribute 2.7 billion CNY, MercedesBenz AG’s share will be mainly covered by the contribution of the smart brand. The global headquarters of the new joint venture has been set in Hangzhou Bay, Ningbo, with operational sales functions based in China and Germany. The new generation of smart vehicles will be designed by the worldwide Mercedes-Benz Design network and developed by the Geely global engineering network. Future production will be in China, with the first range of pure electric products to be launched from 2022. As part of the vehicle development program, the smart product portfolio will be extended into the fast-growing Bsegment, which is in line with smart’s brand positioning, with a focus on pure premium electric and connected vehicles. The board of directors of the new smart joint venture will be made up of six executives with equal representation from both parties. Tong Xiangbei has been appointed the new global CEO of the smart joint venture

and will oversee all operations relating to the brand, including sales, marketing, R&D, production and aftersales. Tong has more than two decades of experience in the automotive industry and prior to joining the smart joint venture, he worked for global automotive OEMs in both the United States and China. Ola Källenius, Chairman of the Board of Management of Daimler AG and Mercedes-Benz AG, said: “Having received all necessary regulatory approvals, we are now ready to start the joint venture with our partner Geely. This has been in preparation for the past several months. The joint venture will bring the next generation of zero-emission smart electric cars to the Chinese and global markets. We

look forward to continuing our collaboration to bring desirable products and services to customers around the world.” Li Shufu, Geely Holding Chairman said: “The smart brand has a unique value and global influence and it has grown to be a leader in urban mobility. Geely Holding will fully support the smart brand by bringing all its advantages in R&D, manufacturing, supply chain and other fields into the joint venture and support its development in China and globally. We will work together with MercedesBenz to transform the smart brand into a leading player in urban premium, electric and connected vehicles to successfully develop the brand’s global potential.”

PPG to acquire Industria Chimica Reggiana PPG recently announced that it has reached an agreement to acquire Industria Chimica Reggiana (ICR) S.p.A., a manufacturer of paints and coatings for the automotive refinish and light industrial coatings industries. The transaction is expected to close in the first quarter of 2020, subject to customary closing conditions. Financial terms were not disclosed. Founded in 1961, ICR is based in Italy and manufactures automotive refinish products including putties, primers, basecoats and clear coats under the SPRINT brand. The company also makes a complete range of coatings, enamels and primers for light commercial vehicles and other light

industrial coatings applications. ICR employs approximately 180 people and sells its products in more than 70 countries in Europe, Africa, the Middle East, the United States and Latin America. “PPG’s acquisition of ICR will complement our current product offering for the automotive refinish and light industrial coatings industries and add specialised, valueadded products that address the needs of distributors and body shops,” said Gary Danowski, PPG Vice President, Global Automotive Refinish. “We look forward to continuing to deliver the trusted products and services upon which ICR customers have come to rely, and we are very excited to welcome ICR employees to PPG.”

The National Collision Repairer – 1 9


5

Minutes with ...

Felix “Fritz” Heutser CAD Custom When did you join the industry? 2010 when I started my apprenticeship in Germany What was your first job in the industry? Panel Beater Apprentice What do you do now? Panel Beater and fabrication at CAD Cutstom What do you like about the industry? The variety and the creative aspect of building cars What don’t you like about the industry? Unnecessary hostility between some shops What music do you like? Punk Rock, Roll ‘n Roll and Blues Your Favourite Artist? The Brains Your favourite food? Sushi

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Axalta’s 2020 Global Automotive Colour of the Year Sea Glass sets the trend for 2020 with energy and shimmer and has reflective and transmissive properties measurable by autonomous vehicle detection systems Axalta has made a splash with its 2020 Global Automotive Colour of the Year, “Sea Glass”, a modern turquoise blue that shimmers and sets the trend as a fresh new colour for all vehicle types. Inspired by nature’s waterways and oceans, Axalta’s Sea Glass has depth and intense colour as it glitters in sunlight, making it a colour that consumers want and that will be noticed by motorists around the world. Axalta’s 2019 Global Automotive Colour Popularity Report revealed that blue vehicles comprise seven percent of the global automotive market, fifth overall following white, black, grey and silver. Regions with the highest level of blue vehicles are North America and Europe at ten percent. “The trend toward turquoise blues is growing,” said Nancy Lockhart, Axalta Global Product Manager – Colour. “Sea Glass was designed for all vehicle types, from compact and sport vehicles to medium sedans and large SUVs and trucks.” More than just beautiful and trendy, Sea Glass is formulated for reflective properties and is highly detectable by light detection and ranging (LIDAR) systems. “Bright and pearlescent, Sea Glass is also designed to be transmissible for radio detection and ranging (RADAR), meeting the colour trends of today for the autonomous vehicles of tomorrow,” commented Lockhart. “The transmission properties of Axalta’s Sea

Your favourite drink? Beer Your hobbies? Exercising and also improving my skills and knowledge of traditional panel beating techniques. Who in the world would you most like to meet? Gorden Wagener, chief design officer for Daimler

PROUDLY SPONSORED BY 2 0 – G LO B A L N E W S

Glass, as well as many colours in our expansive colour portfolio, allow vehicle-to-vehicle detection to occur.” “Sea Glass is ready for the market now,” said Dan Benton, Axalta Marketing Manager – Colour. “Formulations for this versatile colour are available in our global waterborne technologies, and we are ready for customers who are actively looking for the next trend colour.” Axalta’s industry-leading brands, including Cromax, Standox and Spies Hecker will allow painters to easily apply Sea Glass on their next project. Axalta is a leader in waterborne products that are easy to apply, deliver outstanding adhesion and variable gloss levels, and are quickdrying with good flexibility, low levels of toxicity and flammability, making them an environmentally responsible choice for any business. “Sea Glass reminds us of fresh water and ecology and aligns nicely with our corporate social responsibility platform of environmental stewardship,” Lockhart said. “Axalta employees are inspired and motivated to help keep our waterways clean, and decrease energy and water usage at our facilities around the globe.” In conjunction with the release of the 2020 Automotive Colour of the Year and aligned with its CSR platform, Axalta will help to remove more than 1,000 pounds of waste from our oceans. For more information about Axalta’s sustainability and the Axalta Bright Futures corporate social responsibility platform and goals, go to https://www.axalta.com/corporate/ en_US/sustainability.html


Opus acquires AutoEnginuity Drew Technologies, Inc., an Opus IVS division company, acquired US-based AutoEnginuity, LLC for a purchase price of approximately $US20 million. AutoEnginuity, based in Arizona, is a leader in advanced aftermarket automotive diagnostics software and associated vehicle make/model coverage. The combined Opus IVS companies serve an existing customer base of 50,000 automotive repair shops globally by providing market leading vehicle diagnostics and vehicle communication offerings to address the trend of increased vehicle digitalisation and automation. Drew Tech paid $US10 million at closing and will make additional payments of $US5 million in 2021 and $US5 million in 2022. Additional amounts may be paid over the next five years depending on the performance of the AutoEnginuity business. With the acquisition, AutoEnginuity becomes a subsidiary of Drew Tech, managed under the Opus IVS division.

In 2019, AutoEnginuity had revenues of approximately $US4 million with earnings before interest, taxes, depreciation and amortization (EBITDA) adjusted for non-recurring items of approximately $US2.3 million. In 2020, the AutoEnginuity acquisition is estimated to increase Opus’ EBITA by greater than five percent.

“We are excited about the acquisition of AutoEnginuity due to the company’s status as a leader in multi-brand advanced automotive diagnostics and it being widely used in the US collision scanning market. We see a great fit with our existing products and services in the Opus IVS division. Building on Autologic’s European diagnostics technology and support services, Opus IVS can

now expand its products and services line-up to cover all brands within the US market,” said Lothar Geilen, CEO of Opus. “I want to express a warm welcome to the employees at AutoEnginuity. We are looking forward to having the AutoEnginuity employees become a part of the Opus family.” “As Opus IVS continues to expand its products and coverage into new markets, AutoEnginuity will allow greater vehicle coverage and support for more diagnostic platforms. By adding the AutoEnginuity diagnostic coverage to our DrivePro platform, Opus IVS repair customers will soon have more capability. Leveraging AutoEnginuity diagnostic coverage will solidify the DriveCrash platform as a technology leader for the US collision scanning industry,” said Brian Herron, President of the Opus IVS division. This article courtesy of Russell Thrall III, publisher of CollisionWeek. Check out their website at: www.collisionweek.com


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Kevin Roberson National Aftersales Manager, Hyundai Australia

FOLLOWING A YEAR OF GREAT ACTIVITY, WE CAUGHT UP WITH KEVIN ROBERSON WHO REFLECTS ON 2019 AND GIVES US A REAL INSIGHT INTO THE PACE OF DEVELOPMENT OF A RANGE OF TECHNOLOGIES AT THE HYUNDAI MOTOR COMPANY.. NCR: By way of introduction, tell us a bit about your background. KR: I started in the automotive industry in 1989 as an apprentice parts interpreter whilst at a country dealership in Bega on the South Coast of NSW. This was a relatively new apprenticeship and TAFE course back then. I moved and worked for various dealership groups in Canberra and Sydney over a 20-year period in all sorts of roles: delivery driver, panel sales representative, workshop back counter, parts manager, group management and into senior management roles. I’ve thoroughly enjoyed every business challenge that I generally “inherited” in the new roles. I have worked across about 23 franchises over the last 31 years, from prestige brands such as Ferrari and Rolls Royce to commercial brands such as UD Trucks, and with former value brands such as Daihatsu. The last 12 years in the industry I have been working in the wholesale corporate arena and that has been a great challenge but very rewarding in working closely with dealers. Some of the teams of staff and management that I’ve had the pleasure to work with over the years have been amazing, and I’ve gained some great business knowledge and principles from some mentors that I still work with today. NCR: And how did you get to be working with Hyundai? KR: One of my industry contacts at Mobis Logistics gave me a “heads up” about the role and, fortunately for me, I was given the opportunity to join the team back in May 2016. It’s been a very rewarding role to date and we have

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accomplished some great milestones, with new product areas introduced, the development of further parts competitiveness in the collision industry, and some new parts and accessory sales records, nationally and regionally.

Kevin Roberson at the Australian Head Office

NCR: So, what are the primary responsibilities in your current role? KR: My role within the company is to drive genuine parts and accessories sales and implement programs through the regions and through our dealership


network. The role also provides me a great opportunity to travel and visit our dealers and, in turn, their trade customers, across the country. We have also added a few new partnerships and programs with Caltex Australia, who supply us a Hyundai-branded range of lubes and coolants, and with several tyre companies such as Kumho, Hankook, Pirelli and Continental, from whom our dealerships can purchase products at group rates. NCR: What is Hyundai doing to further promote the use of genuine parts? KR: We have been very active in industry events throughout 2019, particularly with the sponsorship of various collision industry events. We have plans to again,

Hyundai NEXO.

SCC-ML Technology.

be involved in events, both nationally and regionally in 2020. We believe through this activity we have a great avenue to communicate our intentions around market competitiveness. The perception from insurance companies and repairers that parallel parts cost less than sourcing them from the Hyundai local dealer network is just simply incorrect. When you consider the total cost efficiency with fitting only Australian market-specific parts, and that we have our national price matching program, there is no reason to go parallel when our dealers have the ability to support repairers with competitive quoting and additional compliance services such as scanning

and calibration (especially with ADAS) We have, and will continue to, advertise our genuine parts message and their advantages over the parallel competitors in industry publications. Finally, agreeing to be a Brand Partner of Capricorn will allow us to further connect to the industry. So, as you can see, it’s been a big year for us. NCR: How do repairers access your repair procedures? KR: It couldn’t be simpler. We have a repair manual menu option on our public website, www.hyundai.com.au, with a link that directs customers to a webpage that offers various subscription options to access the library of information. We firmly believe that repairers should have access to the correct repair information as we are committed to ensure every Hyundai is returned to the road in pre-accident condition. NCR: What’s been the driving force behind the brand’s success in recent years? KR: Undoubtedly the brand’s quality has improved significantly, which is backed-up by our five year/unlimited kilometre warranty on passenger vehicles. We also offer a great value proposition, especially when you consider the level of both passive and active safety technology in the vehicles across the range, much of which is traditionally found on luxury brands. One such example is the recent development of a new centre side airbag, which separates the space between driver and passenger, which is expected to reduce head injuries caused by passengers colliding with each other by 80 percent. NCR: How much of the success of your N-division is attributed to motorsport? KR: Internationally, there appears to be a lot more influence from the motorsport division within our N DNA, with potentially more coming in the future. The N-division has been merged with our Motorsport division and is headed up by Albert Biermann, former head of BMW M. I’m sure the readers will appreciate the pedigree Albert brings to our organisation.

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NCR: And what about your investment in alternative powertrains? KR: The recent announcement about the company’s global commitment of billions of dollars to alternative powertrains and mobility development is massive and could be a major influence on the diversity in the global industry. Of course, we already have the Kona Electric, which is the first-ever EV to be crash tested in Australia, achieving an ANCAP maximum 5-star safety rating in the process. As our CEO has said, this underscores Hyundai’s eco vehicle leadership. However, our focus on hydrogen fuel cell technology is particularly exciting. Our investment into three hydrogen companies, Impact Coatings, H2Pro and GRZ Technologies will strengthen our leadership position in the global hydrogen fuel cell industry. This collaboration with industry leading players will enable Hyundai to expand their hydrogen infrastructure and enhance the efficiency of its fuel cell electric vehicle (FCEV) manufacturing. The release of our NEXO Fuel Cell vehicle in several overseas markets has led to the organisation receiving critical acclaim as “a world leader in advancing alternative fuel technologies”. The principle behind the FCEV is zero emissions motoring, just like an electric car, without the need for recharging, so drivers won’t have to change their behaviour after more than a century of internal combustion engines.

Kona Electric ANCAP Test.

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NCR: And your mobility technology is progressing at a phenomenal rate? KR: It sure is. We have announced the development of the world’s first machine learning-based smart cruise control (SCC-ML), a technology that incorporates the driver’s patterns into its self-driving behaviour, creating a custom experience for the driver. The technology, an industry first, incorporates artificial intelligence (AI) within the advanced driver assistance system (ADAS) feature. SCC-ML operates as follows: sensors, such as the front camera and radar, constantly acquire driving information and send it to the central computer. The computer then extracts relevant details from the information to identify the driver’s patterns, then artificial intelligence technology (a machine learning algorithm) is applied during this process. This results in SCC-ML making analyses to distinguish over ten thousand patterns, developing a flexible SCC technology that can adapt to any driver’s patterns. With an upcoming highway driving assist system that features automatic lane change assist, SCC-ML achieves level 2.5 self-driving. NCR: So, what does this all mean to the collision repairer? KR: Firstly, Hyundai will be more active than ever before in the collision sector with our promotion of genuine parts, access to approved repair procedures and further developing our position as a Capricorn Brand Partner. However, it should be clear that Hyundai is at the forefront of alternative fuel technology

Centre Side Airbag.

and cutting-edge mobility solutions and as we roll these out into the market, they will find their way into collision repair facilities. My role is to facilitate access to all the necessary repair information and support to the industry to ensure our vehicles are repaired safely and properly. However, the onus is on the repairer to ensure they are adequately trained and have the capability to implement the approved procedures. NCR: Looking ahead, what can your aftersales customer expect in 2020? KR: Hyundai’s main business focus has always been about the end customer, and 2020 will only further enhance the ownership experience with areas such as connectivity through our smartphone app “Autolink”. The app provides customers visibility of their vehicle’s health, their driving habits, as well as technological advances such as remote starting, temperature setting and important services such as roadside support when needed. Customers also receive discounted fuel offers through the app during peak holiday times. From a trade customer perspective, our customers can expect that we will continue our focus on industry events that give us the opportunity to keep the communication lines open to the industry. We will also be investigating what other vehicle repair data we can access to better support the repair industry further. We are in this together and I look forward to an exciting 2020 and beyond.


i ki


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with Ian Faulconbridge

Full throttle WITH HIS AGGRESSIVE STYLE AND UNRELENTING DRIVE TO WIN, CARL FOGARTY MADE SURE HIS NAME WILL FOREVER BE ETCHED INTO SUPERBIKE HISTORY AS ONE OF THE SPORT’S GREATEST EVER COMPETITORS Now retired for over a decade, the four-time World Champion has certainly relinquished a little of that overt individualism that pushed him to such total dominance on the track, but his turbo-charged enthusiasm for motoring remains. Superbike legend Carl Fogarty is in a reflective mood. The charismatic Brit – whose four World Championship wins make him the sport’s most successful rider of all

Superbike legend Carl Fogarty.

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time – is looking back on what drove him to such incredible feats of biking during his career. For a figure as wellloved as “Foggy”, the drive to succeed certainly came at a price. “Away from racing, I was always a bit shy and quiet, and people found that surprising,” he muses. “But on the track, I just wanted to win. I look back at how I was, and the type of person I was, and maybe it helped me in my career. But that didn’t make me an easy person to

be around at all. I was a guy who liked to race; arrogant, self-centred, obnoxious, all that kind of stuff!” To be fair to Foggy, the demeanour he describes is a familiar one when it comes to elite sportsmen. And for every athlete who, like Foggy, has enjoyed almost-perennial highs across their professional lives, retirement can be a jarring experience, especially for those who had their careers cut short unexpectedly. For Foggy, that moment came at Phillip Island at the turn of the millennium when a freak crash with fellow Ducati rider Robert Ulm left the most successful rider ever to grace a superbike track with a shoulder injury that there was no coming back from. “It’s not easy, to be honest,” he sighs. “I struggled without racing, which has led to issues with anxiety and depression. It’s surprising how many people have to cope with similar sort of things. I do now have ways of coping with it all, but when I first retired and I was coming to terms with a new reality, it wasn’t that I was disappointed, it really boiled down to the fact I couldn’t do what I wanted to do. “I didn’t really want it to be taken away from me at that time,” he continues. “It was like I woke up and turned the TV off, cancelled the weekly newspapers and the monthly magazine subscription. In other sports, the likes of Paul Gascoigne, Ellery Hanley, they’ve all had issues – you can go off the rails on drink, drugs or whatever. Boredom is the worst thing in the world, and it can be especially dangerous when you are thinking in a negative way anyway.” In some form or another, this postcareer malaise was surely not unexpected. After all, even before his Grand Prix Racing debut in 1986 as a spritely, plucky 21-year-old, Foggy’s


prestigious racing lineage as the son of rider George Fogarty made a future as a racing champion almost inevitable. “I was brought up with it, really,” he agrees. “Whatever you are exposed to as a kid, the chances are that you are going to end doing that yourself for a living or a profession, and that’s what happened to me. I was brought up around bikes. I wanted to race bikes and be a world champion from around 10 years old.” It was five years after his Grand Prix entrance that Fogarty raced for the first time in World Superbikes, with Neil Huxworth’s Honda UK team. But it wasn’t until 1992 that he was first glimpsed with the famous red sides of the Ducati livery. He enjoyed his greatest successes with the Italian manufacturer, sweeping aside some of the biggest riders of the 90s – from Scott Russell, to Troy Corser, and Aaron Slight – to claim championship wins in 1994, 1995, 1998 and 1999. Although his individual prowess cemented a position among the pantheon of motorsport greats and won him legions of fans the world over, Foggy is quick to highlight the combination of qualities that can deliver the world championship to any team. “I would say that you need three things to become world champion: the rider, the bike and the team,” he nods. “If

one of those three components is missing, then you are not going to be world champion, no matter how good you are. When I left Ducati and went back to Honda, one of those single things was missing and I didn’t win. But I couldn’t go back to Ducati, and it took a couple of years to get it right. There are things in the past which I regret – breaking up with a team has cost me world titles. I think I would have won more if I had not broken up with my teams.” And in spite of his undisputed talent on the bike, Foggy’s own knowledge of the mechanical repairs needed to keep any bike in working order – let alone one with designs on World Championship victory – only goes so far. “I can change the back-wheel or the air filter, but if it’s any more than that, I’ll ask someone else and I’ll get a bill for it!” he laughs. “I always had my own mechanic, ‘Slick’ (Anthony Bass), because he just knew how I worked. He maybe didn’t get on well with the rest of the team, but he was the best for me and that’s the most important thing – to have people around you that you trust. If they’re not there, it doesn’t matter how good you are, you’re not going to win anything, to be honest. “If I’ve got a problem with the bike chassis-wise, or engine-wise, or if

the bike lost power or there’s something wrong with it, then the mechanics will switch engines and find the problem. If it’s a chassis problem then I’ve got a good suspension guy there, or if the front-end is chattering going into turn four or something like that and it’s causing problems, then they will look at that. “I enjoyed that old-fashioned diagnosis,” Fogarty says. “Back then it was a real manual project – really

The National Collision Repairer – 2 7


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skilled. Nowadays, it’s probably easier than it was when I was riding because you can see it on your laptops. All the tech is there and that takes away some of the mechanical mystery – sometimes it feels like you’re cheating the problem-solving!” But Fogarty’s experience of professional racing didn’t just stop in the pits. Following his retirement, he founded the Foggy Petronas team with former teammate Troy Corser as his principal rider. In spite of the pair’s trophy-laden cabinets, the team never really found its groove in the sport, and four years later Foggy stepped away from the business side of the sport. “It was a difficult time after retiring from racing, and one word which I used a lot during the four or five years that I spent at Petronas was ‘frustrating’,” he admits. “But I learnt a lot being on the other side of the fence of racing and it was hard work; but again, I did have good people around me, and they did help with the business side of things. “I think that if it happened now, I would probably do a better job, as at that time I felt I didn’t really want to be around the place. I was frustrated with the project sometimes and I thought I didn’t want to be involved, but you do really because you miss being at the track on the weekends.” These days, Foggy is far more relaxed about his retirement. In Britain, he’s conquered the mad world of reality TV with a winning appearance in I’m a Celebrity – Get Me Out of

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Here! and this year is gearing up to trek across Patagonia with his soonto-be son-in-law for charity. And to coincide with the 30th anniversary of the founding of the World Superbike Championship, he has penned a new collection of anecdotes and wisdom, entitled The World According to Foggy, that perhaps more than anything encapsulates how far this formerly brash and argumentative presence in the paddock has come since his days as the king of the track. “My last book was my autobiography, nearly 20 years ago, and that really reflected the kind of person I was at that time,” he explains. “I am in a really different place now. “This book is all about my outlook on life; the things which have happened to me in the last 17 or 18 years, and after retiring from racing. They’re mainly funny stories from my recent travels all the way back into some of the stuff when I was racing.” His current occupations as wordsmith and world traveller aside, however, it would be an impossible job to keep Carl Fogarty away from any sort of riding, even if his tastes have altered slightly from his professional days. “My favourite bike of all-time that I rode competitively would have to be the Ducati 916 of 1995,” he says. “That bike was so nice to ride; it was so comfortable, I felt that I could do anything that I wanted to at 60mph or 90mph at most circuits. “These days I have a Triumph

Thruxton Scrambler, a Triumph Speed Triple R, a couple of KTMs and a couple of Hondas. I like my off-road bikes! And all at 54 years of age!” In terms of the sport on which he has left his indelible mark, there’s been somewhat of a chequered history when it comes to Foggy commenting on his fellow riders. But what may have been the case 15 years ago is certainly not now – this newly mellow former champ is keen to see competitors from both his native country and those of his fiercest rivals during his career resurgent on the Superbike scene. “It’s biking for everyone,” he says. “I just want to promote and applaud these guys, because they are brave and supremely skilled – I’m proud of all of them. “I still watch a lot of the BSB and the WSB,” he says. “There are a few new riders to look out for and it’s nice to see we have a good few lads from Britain to watch. Jake Dixon I quite like watching and we’ll see how he goes this year in the British Championships – I’m looking forward to him kicking on winning races and maybe even championships. “I would say that about 10–15 years ago Britain and Australia seemed to dominate the sport, but now it seems to be Spanish riders who have taken over. It’s funny how it goes that way, but I’m sure the Brits and Aussies won’t be too far behind for long.” This interview was conducted by Ian Faulconbridge on behalf of the National Collision Repairer.


BETTERTOGETHER

Aussies know a thing or two about how to take a good thing and make it better. From spreading the good stuff on your morning toast, to squirting a bit of sauce on your meat pie, there are some things that just work better together. At Fix Auto Australia, we’re all about building partnerships so that your business goes from good to great.

Fix Auto is the world’s largest independent repair network, with over 700 locations in 13 countries taking advantage of our systems, resources, training and global buying power, coupled with the strength of leading collision industry brands. If you’re ready to go one better, call the team on 1300 FIX AUTO or visit fixauto.com.

B E T T E R TO G E T H E R F I X AU TO AU S T R A L I A & O U R G LO B A L PA R T N E R S


S P E C I A L

R E P O R T

Ford Australia presents the GT Mustang to Jason Treleggan from Southern Collision Repairs Family owned and operated dealership Maughan Thiem has over 100 years’ experience in the automotive industry and is proud to have served the Adelaide community since 1912. Not a day passes without a reminder that the survival of their business depends on customer satisfaction, with excellence in customer service being the guiding motto of their dealerships. As a Ford distributor of new cars, used cars and, of course, genuine parts, Maughan Thiem has been an integral part of the national 2019 Win a Mustang competition, exclusive to Ford Trade Club Members, and it was great news for them when the winner was also a long-established Adelaide family business. Ford Australia launched the 2019 competition to promote Genuine Ford Total Trade parts, which includes Blue Box, Motorcraft and Omnicraft, to encourage both mechanical and collision repairers to fit genuine parts

at all times. The competition ran from April to September 2019 and Ford Trade Club Members earned an entry into the draw for every sales invoice of $150 or greater. There was huge interest amongst the members eager to win this great prize as the more they purchased, the more chance they had to win the GT Mustang. Engaging over 18,000 Ford Trade Club members and attracting 283,000 entries, the competition was undoubtedly a huge success. The winner was Jason Treleggan from Southern Collision Repairs in Seaford, South Australia, a long-time customer of Maughan Thiem in Adelaide. Treleggan is now the proud owner of this awesome Ford GT Mustang after he and his partner, Kirsten Ifould, were presented with the vehicle, in the presence of Ford Australia representatives, management and staff of Maughan Thiem, and the local media. Dealer principal and secondgeneration owner of Maughan Thiem,

Daniel Thomas, hosted the event and opened proceedings by recognising the long-standing relationship between the Maughan Thiem Group and Ford Australia: “We are proud to be the oldest Ford dealer in South Australia and have three Ford dealerships in the Group. We have been selling and servicing new and used vehicles across South Australia since 1912,” said Thomas. “Our ultramodern showroom and large display area allow customers to really engage with the Ford brand and our customercentric staff, many of whom are part of this occasion, are all specialists who are proud of our association with Ford Australia.” Thomas concluded by saying how proud he was to be able to host the occasion, particularly as it involved another long-standing local family business. General Sales Manager, Adrian Simeone, added: “It’s not every day that Ford gives away a vehicle of this calibre, so from one family business to another, we really wanted to celebrate

Jason Treleggan in the driver’s seat.

3 0 – SPECIAL REPORT


Jason with his partner Kirsten Ifould.

this win for a local business. This is what it’s all about!” Ford Customer Service Division Marketing Manager Chris Trewin highlighted that the Win a Mustang competition was a huge success for the dealer network and congratulated Thomas on utilising the program to its utmost potential. “The collision industry is seeing the growing pressure on fitting genuine parts due to the influx of parallel and nongenuine parts. If safety is important to your customer, then genuine parts is the solution,” said Trewin. Trewin added that he was delighted to be able to present the prize to a loyal customer such as Jason. “At Ford, we have the highest confidence in the

The day of the surprise visit.

quality, durability and performance of all our products, and this competition was designed to encourage the use of Genuine Ford Parts in all repairs. Congratulations Jason on showing the industry what is possible when you make your customers winners by using genuine parts.” “With over a quarter of a million individual entries from across the Ford Trade Club nationally, presenting the world’s most iconic sports car to a small family business owner here in Adelaide really does reinforce that anyone can be a winner with Ford,” concluded Trewin. Treleggan was lost for words when presented the keys to his new vehicle. “When the team from Ford

visited the site, my first thought was that it seemed a bit of an overkill for a routine visit to a relatively small business. When they told me I had won the Mustang, I just couldn’t believe it. For a small repairer in South Australia winning a national competition, it’s just amazing. I’m very grateful to Ford for running such a great competition and to Maughan Thiem for hosting the presentation,” said Treleggan. It was great to see The Ford GT Mustang promotion wrap up at Ford’s oldest South Australian distributor. Seeing the grins on the faces of Jason and Kirsten as they drove off the lot was just priceless. What an amazing vehicle! Well done to all at Ford Australia.

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The National Collision Repairer – 3 1


F U T U R E

T E C H N O L O G Y

Automated headlight repairs take a giant step with Plastfix The National Collision Repairer was granted exclusive access to one of the most significant collision repair industry events in recent memory. It was hosted by Professor Emad Gad, Dean of the School of Engineering at Swinburne University. It was a who’s who of “heavyhitters” that included: AMA Group COO Dave Calder, IMCRC CEO David Chuter, WorldSkills Australia CEO Trevor Schwenke, and Plastfix CEO Mario Dimovski. There was also a plethora of representatives from the various collaboration partners and, of course, the entire Repair Bot research team. Even Dr Aleksandar Markoski, Tradiebot Industries’ Head of Mechanics and Automation flew in from their EU division for the event. Two years ago, Repair Bot, initially a collaboration between Tradiebot, Swinburne University and the Innovative Manufacturing CRC (IMCRC), set out to repair headlight lugs using 3D printing and robotics technology.

The Project Team with key partners.

3 2 – F U T U R E T E C H N O LO G Y

More recently, Plastfix secured the exclusive distribution rights from Tradiebot Industries as the new patented technology solution prepares to be rolled out via the Plastfix network locally and abroad, re-shaping the collision repair environment as the shift towards automated headlight repairs becomes very real. In December 2019, following extensive research and development, the Repair Bot team achieved a major milestone with a successful proof of concept demonstration of its 3D printing, scanning and robotics technology and its application in headlight bracket repair. Johan Noren of Swinburne led us through the demonstration, which involved several key processes:

• Firstly, an existing bracket attached to a headlight was scanned before the damaged lug was cut to the base on the headlight assembly. • The headlight assembly (minus the lug) was then calibrated to identify the precise position for the new 3D printed stakes on which the new bracket would be attached. • A new bracket was 3D printed on a separate printer and then positioned on the new 3D stakes. These brackets will also be injection moulded and mass produced in traditional PP material. • And finally, the stakes are capped to secure the bracket to the lug, effectively forming a polymer rivet. Team Leader Mats Isaksson was thrilled with the result. “The team has been outstanding during this project as we overcame several significant obstacles, not the least of which was that we had to engineer our own polymer as commercial grades were unsuitable for our application.” David Chuter, CEO IMCRC said:


“It’s amazing to see how far we’ve come since the idea was floated back in 2017. Australia is the perfect market for such innovation and this demonstration has been tremendous. Congratulations to the team at Swinburne and to all those involved throughout the journey.” Mario Dimovski, CEO Plastfix, also congratulated the team on a flawless demonstration and acknowledged his collaboration partners, IMCRC, AMA Group and the School of Engineering at Swinburne University. “We’ve just demonstrated the best that Australian innovation can deliver, marrying material development, robotics and 3D printing, supported by some great ideas – we now have a robot that repairs headlights.” Looking ahead, Dimovski is confident of its commercial viability: “The Tradiebot EU team has been working on the project for the last 12 months side-by-side with Swinburne and is preparing a more fine-tuned commercial product for today’s collision repair industry. There is also a

secondary solution we have developed as a result of this project, offering our customers repair-lugs for selected fast moving makes and models.” Plastfix, which is a leading authority on automotive plastic repairs, will be the key distributor and a major user of the new technology, initially through industry partners locally and by exploring the interest in

Robotic headlight repair in action.

the solution from leading collision groups from around the world. For more information, visit www.plastfix.com. Editor: We were at the launch of Repair Bot almost two years ago and, given the complexities of the project and the engineering challenges, the team really has taken a quantum leap in such a short time.


E V E N T S

&

T R A I N I N G

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Thatcham update Thatcham Research has announced the renewal of its contract with Suncorp, extending the successful collaboration that has seen Suncorp distribute Thatcham repair data in Australia and New Zealand since 2013. Under the renewed agreement, Suncorp will become the first ever Thatcham Research Global Associate – this provides one of Australia’s largest financial services brands with access to Thatcham Research’s wealth of vehicle research, data and services. Neale Phillips, Global Product Director, Thatcham Research said: ‘’We are delighted to welcome Suncorp as our first ever Global Associate member, building on the successful partnership we have enjoyed over the last five years. We are committed to supporting its needs and those of its repair network – starting with an upgrade to escribe which will shortly see the inclusion of vehicle manufacturer methods, to further increase vehicle coverage.’’

Thatcham’s online portal – escribe, provides insurance assessors and repairers with instant access to the very latest multi-franchised Thatcham Research crash repair methods, times and technical newsletters. Phillips continued: “The growth of escribe in Australia is a tangible demonstration of Suncorp’s commitment to delivering only the safest and highest-quality vehicle repair.” In response, Brett Wallace, EM Assessing & Repair Performance, Suncorp said: “Thatcham repair data helps to ensure that our customer’s vehicles are repaired in the most safe and efficient manner, so the decision to extend and strengthen our relationship with such a respected industry body was an easy one and aligns 100% with Suncorp’s overarching repair strategy” Significant enhancements to the escribe platform enabling the positive identification of ADAS technologies have already been deployed this year, with further updates on the way in 2019.

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3 4 – EVENTS & TRAINING

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F U T U R E

L E A D E R S

Proudly sponsored by IAG

Future Leaders of the industry THIS MONTH WE INTRODUCE 19-YEAR-OLD CALLUM BISHOP, WHO RECENTLY COMPLETED HIS AUTOBODY REFINISH APPRENTICESHIP WITH PB SMASH REPAIRS IN NOWRA AND WHO ALSO JOINED THE PPG NSW SCHOLARSHIP PROGRAM IN 2018. Callum was actually born in Lismore on the NSW North Coast, but the family moved to Nowra when he was still very young. He went to Saint John the Evangelist Catholic High School in Nowra. Eager to work with his hands, at the age of 16 he took up an opportunity for work experience at PB Smash Repairs, a local family business that has been operating in Nowra for decades, and there began his career. “I was never too keen on school so when the opportunity to do work at PB Smash Repairs came up I jumped at it,” said Callum. Peter Barton, director and owner of PB Smash Repairs, gave him exposure to the entire collision repair process: “I had the option to do autobody repair or refinishing, but seeing a finished vehicle is such a thrill and seeing the customer’s response gives me such a buzz. I just love the creativity of the painting process.” When asked if anyone in particular inspired or influenced him, Callum has no hesitation in speaking of his dad, Kevin, who owns his own truck repair business in Nowra. “It’s this long-term connection to the automotive industry that probably set me off on this path. Perhaps cars are in my DNA.” Callum studies at TAFE NSW North Wollongong campus where he is taught and mentored by his teacher, David Heffernan, who oversees the Automotive Refinishing program at

3 6 – FUTURE LEADERS

Callum Bishop.

the TAFE. Heffernan was so impressed with both the quality of Callum’s work and his commitment to learn that he had no hesitation in nominating him to be the Wollongong TAFE participant for the 2018 intake to the PPG Scholarship program, which is run by PPG Training Manager, Trevor Duke. “Callum is a very impressive young man who is always looking to learn. He’s not afraid to ask the hard questions so that he can improve in every aspect of his craft. He is a real

pleasure to have in the program,” said Duke. Callum believes it is too early for him to have a long-term plan, although he feels it’s crucial to maintain a balanced approach between work and play – he enjoys the outdoor life and takes every opportunity to go fishing, camping or motorbike riding. “At this stage, I really want to focus on learning my trade and I’m always looking to innovate to create the best finish that I can for our clients. Right now, adding value to the work we do is my focus.” Peter Barton, summed it up: “Callum came to us as a 16-year-old straight out of school, and although he is still only 19, he is now running the paint shop. He has an extraordinary work ethic and is invariably first in, and last to leave. He is an exceptional painter and never stops looking for ways to bring greater efficiency into the business. He is a credit to his family, and we are proud to have him on our team.” Editor: IAG’s ongoing support and sponsorship of these awards is greatly appreciated. With such strong recommendations from across the industry, Callum is indeed a worthy a Future Leader of the Industry. iag donates two I-CAR courses valued at more than $500 to the Future Leader that we feature each month in this section


Our Autobody Academy is Open for Business Partnering with Kangan Institute’s Automotive Centre of Excellence, this unique training academy is a tailored learning experience that exposes participants to practical learning from some of the most experienced trainers in our industry.


I - C A R

U P D A T E

with Mark Czvitkovits

A U S T R A L I A

A call to action Learning and knowledge are now becoming some of the most valuable tools in a technician’s, estimator’s and insurance assessor’s toolbox. One thing we have witnessed at I-CAR has been the growth in learning that was undertaken during 2019 and the realisation that there are many things that must be considered when vehicles are damaged in a collision. Of course, ADAS will continue to be one of the major topics of conversation during the coming 12 months and it will be obligatory for the industry to understand what needs to be done when any car is so equipped. It was a similar situation when hybrid vehicles came into the market: the understanding of how to isolate, when to remove, and what precautions are required with high-voltage (HV) batteries was required. There is still an element of the industry that does not understand, or recognise, the potential danger when working around HVequipped cars. In 2020, there will be many more of these vehicles and it will be highly advisable to learn what is required, not guess! There will be many new vehicles introduced this year: new materials will arrive, electrified vehicle numbers will rise, ADAS technology will continue to develop, and the repair industry will need to return these vehicles to pre-accident condition. I-CAR will be providing many new online courses that will be accessible 24/7 for any technicians, estimators and assessors wanting to understand what is required to repair cars safely and correctly. These courses are, on

3 8 – I - C A R U P DAT E

average, one hour in length and cover numerous topics, including hybrid vehicles, ADAS technology, and restraint systems, as well as productivity. Regardless of your role within a collision repair business, training and education is required to ensure any new technology being introduced in new vehicles is better understood.

AS A BUSINESS OWNER, ACCESS TO I-CAR TRAINING HAS NEVER BEEN EASIER The complexity of new vehicles will influence a much-needed change in how cars are repaired, not only today, but into the future. If the technology is not understood by those in charge of repairing vehicles, then there will be a high percentage that will not be repaired as required. If you struggle to find the time to attend training during work hours, then our online training courses may well be the best solution for you. With over 20 courses now currently available and many more added monthly, the freedom of choice is now available across many subjects and topics. Whether you are a repairer or assessor, there will be multiple training courses available to you at the click of a button. With the recognition of I-CAR training through OEM training, insurers and many businesses on the road to achieving Gold Class, any I-CAR training will be well received, and recognised, among those

progressive organisations. As a business owner, access to ICAR training has never been easier to attend and the offerings deliver correct information direct from the OEMs on new technologies within their various vehicle models. With the need to ensure cars are being repaired correctly, this option may well suit the needs of all employees and owners into the future. I-CAR will still provide virtual and live classroom courses during the year, with at least five new courses expected to be released this year. Whatever the training needs for your business are, I-CAR has a course and delivery style to meet your needs. Our webpage at http://icar.com.au/course-catalogue/ provides details of all courses and delivery styles to assist everyone in coming to grips with technology today. You can select a course based on your role, the subject or the delivery style that will suit your requirements in 2020. Give it a go! I think you will be pleasantly surprised. Editor: As a long-time advocate of ongoing personal development, I fully support Mark’s comments – it has never been more important to ensure you are fully up to date with the latest repair procedures. Mark is the CEO of I-CAR Australia. His mission is to ensure that the collision repair industry understands the importance of having fully trained personnel and knowledgeable technicians


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C U S T O M

C O R N E R

with Owen Webb

Summernats 33 With so much going on around the east coast with bushfires and smoke coverage leading into the Summernats, it was a bit unknown what was going to happen at this year’s event. It seemed the majority of the 2,000 entrants got through the road closures, and with the positive mood of the spectators, traders and entrants over the four days, it was another successful event. As I’ve said before, most things today only last a few years or unforeseen things happen but, with good foresight and planning from the Summernats team, this event keeps evolving and goes from strength to strength every year. Wednesday 1st January was bump-in day for over 160 traders and the first batch of scrutineering for the 2,200 entrants. There were some new traders this year, with Bursons coming on board with a complete pavilion full of their traders operating like a super store and signing up club members for their database. Thursday judging commenced through the Meguiars pavilion with the brand new unveil cars being set up through the night and covered for the Meguiars great uncover on Friday night. On Friday, the event came to life with the continuation of scrutineering, judging, show and shine, horsepower

Shannon Noll on the main stage.

4 0 – C U S TO M C O R N E R

heroes on the dyno, driving events including burnouts and, of course, cruising the venue. Also, at 11am 200 cars assembled and cruised an 18km route from the venue to the city and back. This has become a big part of the event with huge numbers of people lining the route to check out these incredible cars on the road. The top 60 elite show cars entered the Meguiars pavilion around 4pm to set up for the show for the next two days, with 12 brand new vehicles being uncovered at 7.30pm in front of a huge crowd. There were so many things going on all around the venue, but the uncover is one of the key features and the builders have spent many years, along with plenty of money, to build these vehicles. This year was the best for many years with the variety and quality confirmed and the majority ending up with an award including Top 10 overall. The opening few days were hot, but everyone was talking about Saturday as 42 degrees was predicted. It actually got to 43 and the combination of hot wind, dust, smoke, a couple thousand horsepower engines in many cars and 100,000 people made it the maddest day I can remember in my 33 years down there. Judging was finalised and the top street and elite cars were announced.

Charlie Harley’s unveiled ’57 Chev took out top judged and Jason Pace took out top street with his Brock VK Commodore. Interestingly, five of the Top 10 elite cars were from Queensland, with Chris Wells, owner of BMV Engineering at Yandina, having two cars in the Top 10. On Saturday afternoon there were the burnout masters and general eliminations, with finalists decided for the Sunday shoot out. On Saturday night the Supercruise started at 7.30 with the concert featuring Shannon Noll going to midnight on the centre stage. Sunday is always a huge day with Grand Champion and Burnout masters decided. The 16 cars for Grand Champion were assembled at the Meguiars pavilion and drove in convoy to the burnout track. After a briefing, they ran off in the Go, Whoa and Slalom to decide the winner. After judging, people’s choice, Go, Whoa and Slalom points were all added together and Todd Sorensen in his ’67 Chev Impala was awarded the sword. Todd owns and runs Rock Solid Automotive in Ipswich, Qld and after unveiling last year and getting the car perfected over the last 12 months, he was on song with the Chev. People’s choice went to Gareth Lougher, all the way from Western Australia, in his

Huge crowds on the Saturday.


Chris Wells BMV built Valiant.

Paul Sant's LJ Torana.

Charley Harley’s Top Judged 57 Chev.

People Choice Gareth Lougher's HR Sedan.

white HR sedan. After all the show cars and awards were handed out, we were straight into the 10 Burnout Masters. First, there was a 1-minute silence and tribute to John Petersen, the guy who started the burnout scene in the late 1970s. John passed away in October last year and was one of the real characters of the whole custom car scene, with many cars. The most famous was his Dark Horse black Zephyr with small block Ford engine.

After the minute silence, his son Shane rode shotgun with Peter Gray in his Camaro doing a burnout with John’s ashes in the rear tyres. What a way to go out! Anyone who knew John thought that was really appropriate. After that, with hardly a dry eye in the house, the 10 heavy-hitting burnout masters ran off for the big one. Rick Fuller finally won the Burnout Masters after three years of running third at this event. All the guys who ran in this event are well seasoned and

it comes down to who performs best on the day with car and driver and the results are always close. We are fortunate to have such a wonderful event as the Summernats in this country. Every overseas visitor can’t believe the level of commitment from all the enthusiasts and spectators and what we can actually do with our cars. While 33 was such a big event, I’m sure 34 will be huge, with MotorEx, Rockynats and Red Centre Nats all leading in with new builds and a great platform for all the custom car enthusiasts to show their cars and prepare for Summernats 34 – and I can’t wait! Owen is a leading figure within the auto re-styling and vehicle modification industry and a Lifetime Achievement Award inductee. He is Technical and Training Manager at Concept Paints.

Grand Champion winner Todd Sorenson with his 67 Chev.

The National Collision Repairer – 4 1


S T A T E S I D E

with John Yoswick

Tips: estimating, documentation and negotiation John Shoemaker, Automotive Refinish Coating Business Development Manager, says that shop estimates too often “create more questions than answers.” In a recent presentation focused on more effective and detailed documentation of the collision repair process, Shoemaker showed an example of an estimate on a 2015 Audi Q7 that listed the exterior colour only as “grey”. “But when you look up that car, there are three greys shown,” Shoemaker said. The painter clearly can determine which is correct when the vehicle reaches the paint shop, Shoemaker said, but given that the three greys vary by whether they are pearl effect or metallic, is the estimate written properly? “When I look those greys up in our mixing system, there are three totally different costs and processes to replicate that colour,” Shoemaker said. “If you just list ‘grey’, are you getting paid correctly? If you

John Shoemaker.

4 2 – S TAT E S I D E

have insurers who say they want you to blend within the panel, is that an acceptable practice with a colour that has pearl in it? No. But if you have just ‘grey’ listed, you’ve created a question as to whether or not that can be done.” Similarly, he said, a single line on an estimate for a “pre-repair scan” with a labour time is more likely to get pushback from the bill-payer than it would if more detail were included. “It doesn’t tell what you did or what you found,” Shoemaker said. “What do they want to know? Well, they want to know what scan tool you used, which in turn tells them how accurate the scan is. They want to know what you found.” He showed a sample estimate with this information spelled out, with labour time for diagnosing each trouble code found. “The fault, then a remedy, and then the calibration, all itemised separately so that, first, you get paid properly, and second, you validated that not only did you know about that

Mark Allen.

code, but you did something to fix it,” Shoemaker said. He also recommends that you offer more detail on other common estimate line items. Listing “restore corrosion protection” doesn’t spell out what you did and what products were used. “It’s just a generic line item with no justification or supporting documentation,” he said. Shoemaker also said shops too often fail to itemise all the clips, fasteners and other parts like wire connectors used in repairs. “Everything you buy has a part number, and as I always say when I teach people: if it goes on the car and leaves with the car, it’s a part. That’s what people forget. They think, ‘They’re shop supplies’. Shop supplies are towels or stuff you use to clean the floor. Parts are anything that goes on the car, that leaves with the car.” In another panel discussion at the conference, two speakers also focused on what it takes to get paid for

Sean Guthrie.


necessary procedures such as complex calibration of advanced driver assistance systems (ADAS). Sean Guthrie, Car Crafters Collision Repair Centre, like Shoemaker, said it comes down to good documentation. “You have to photograph the car in the bay set up with the targets. Sometimes you can photograph the scan tool during the different steps,” Guthrie said. “But if you properly document what the OEM tells you to do and you did it, you will get paid. I have yet to be turned down. Sometimes it takes a couple of steps up the ladder, but if you have the proper documentation, right from the manufacturer, it’s really hard for them to deny it. And when you ask them to deny it in writing, you get the goahead pretty quickly.” Fellow panellist Mark Allen, Collision and Equipment Manager for Audi of America, said shops need to consider more than just the financial ramifications of proper calibrations. “Morally, if you don’t get paid for it, do you still do it,” Allen asked rhetorically. “Even if you don’t get paid, you still do it so you can go to sleep at night because you know the customer is not going to die.” Allen was asked why OEM repair procedures in some position statements are identified as “recommendations” rather than “requirements”. “Nothing that lawyers, guns and money won’t fix,” Allen quipped. “We have to deal with lawyers’ interpretations of the law. If you come to my class, I will tell you: ‘You have to do this’. But in a statement in public, we have to say ‘suggest’.” Guthrie added that he’s found a way to explain automaker “recommendations” to the company’s staff. “I tell my guys: If you recommend to your kid not to do something wrong, and he still does it, he still gets the same punishment, even though you ‘recommended it’ rather than telling him, ‘You can’t do that,’ right? It’s just your verbiage is a little softer up front, empowering them to make the right decision,” Guthrie said. “We always tell our guys: Just because the OEM empowered you to make a decision doesn’t really mean you have a decision to make.

You already know the answer, which is to follow what the automaker says.” Allen said he believes the key to the issue is getting the OEM procedures linked into the estimating systems. “Have the estimating systems query the OEM repair procedures, and boom, it’s there. Put it in there,” Allen urged the estimating system providers. Aside from push-back from insurers related to the costs of ADAS calibrations, Guthrie said those procedures sometimes also lead to concerns from customers. “They’ll wonder why we had to drive the car as much as we did, or they’ll think the vehicle doesn’t act like it did before,” said Guthrie. Sometimes it’s an issue of them simply not remembering how the ADAS worked in their vehicle after driving a rental vehicle with different ADAS for a while, he said. “We’ll say, ‘Let’s go take it for a drive. How do you think it’s supposed to work versus our research into how we think it’s supposed to work?’” He said that deciding whether the systems are operating as expected can sometimes be subjective: Someone may expect the vehicle to stay perfectly centred in the lane, while another driver won’t, or some drivers may want to be warned just ahead of a vehicle entering their blind spot. “At times, we’ve gone back to the dealership and had the dealership explain to the customer exactly how it’s supposed to work,” Guthrie said. “People forget from day to day, especially if it’s a newer car they’ve only had a short time before it was in our shop to get fixed.” Editor: The recent Federal Chamber of Automotive Industries’ Position Statement will go a long way to alleviating the pressure shops feel when repairing vehicles in line with OEM procedures. John is a freelance writer based in the United States who has been writing about the automotive industry since 1988, he is also the editor of the weekly Crash Network www.CrashNetwork.com

The National Collision Repairer – 4 3


L I F E T I M E

A C H I E V E M E N T

Acknowledging a lifetime of contribution Criteria for induction into the National Collision Repairer Lifetime Achievement Honour Roll 1. 2. 3. 4.

A minimum of 10 years in the collision repair industry Contributions to the collision repair industry beyond the scope of their local area Contributions to the collision repair industry beyond the scope of their direct employment Nominations shall come from within the collision repair industry on the nomination form with supporting rationale.

A nomination form can be obtained from: The National Collision Repairer PO Box 1258, Kyneton Victoria 3444 Email: joe@nationalcollisionrepairer.com.au Tel: +61 458 588 333

The National Collision Repairer thanks and acknowledges the ongoing support of our sponsors

GROUP

4 4 – L I F E T I M E AC H I E V E M E N T

Honour Roll Richard Nathan ................................ David Weatherall ................................ Terry Flanagan OAM ................................ Marshall Duncan ................................ Graham Winter ................................ Jeff Hendler (Int) ................................ Max Chanter ................................ John Howes ................................ Robert Renwick (Int) ................................ David Newton-Ross ................................ Wayne Phipps ................................ Richard Pratt ................................ Bob Rees ................................ Lance Weiss ................................ Mark Brady ................................ Don Wait OAM ................................ Tony Farrugia ................................ Bob Christie ................................ John Zulian ................................ Tom Vukelic ................................ Robin Taylor ................................ Ray McMartin ................................ Colin Edwards ................................ Ian Wilkinson ................................ Julie Thomas ................................ Brian Johnson ................................ Terry Feehan ................................ Owen Webb OAM ................................ Phil Nixon ................................ Trevor Parkes ................................ Tony Warrener OAM ................................ Brenton Abbott ................................ Michael Killen ................................ Carl Tinsley ................................ Per Madsen (Int) ................................ Rex Crowther (Int) ................................ Michael Wilkinson ................................ Garry Clear ................................ Cec Simpson ................................ Mark Czvitkovits ................................ Martin Stone AM ................................ Julie Wadley ................................ Walter Zuber (Int)


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SEAM SE EAM SEAL, SEAL CURE ANDD MOVE MOVE ON ON! N! Featuring next-gen 2K technology, SEM’s product range of DUAL-MIX 2K Seam Sealers will change the way you seam seal. By setting in just minutes, DUAL-MIX 2K Seam Sealers lets you quickly get on with the job. Available in a selection of colours and styles, including heavy bodied, medium viscosity and self-leveling, it’s the perfect w ay to rreduce educe ccycle-time, ycle-time, incr ease productivity and get vehicles bac sterr. way increase backk on the road faster faster.

PPG Industries Australia 14 McNaughton Rd, Clayton, VIC 3168 Australia

13 24 24 www.ppgrefinish.com.au www .ppgrefinish.com.au

PPG Industries New Zealand 5 VVesty esty Drive, Mt W Wellington, ellington, Auckland, 1060 New Zealand

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semproducts.com


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Car-O-Tronic Vision2 X3 The latest high-tech, precision electronic measuring system for upper and lower body measuring, now with support for EVO anchoring and holding Experience Car-O-Tronic Vision2 X3 – the fastest, most accurate and easiest to use electronic measuring system on the market today! The sensor-equipped measuring slide with a built-in versatile remote control and protective rubber “bumper-zones” delivers real-time data three times per second to the advanced and easy-touse software. Photo-based, and backed up by Car-O-Data, the world’s most comprehensive vehicle database, it allows you to accurately and quickly target measuring points. Measuring slide with remote control The measuring slide communicates wirelessly with the Car-O-Tronic Vision2 X3 software: no cords or cables to get in your way! The built-in, versatile remote control lets the operator manage the entire measuring process without having to be at the computer. The unit is easy to use, with one button to enter commands such as automatic measurement of the entire vehicle and another select button to browse through monitor

menus. The entire repair process can be documented in pictures with text and e-mail files to customers and insurance companies directly from within the software. The Car-O-Tronic Vision2 X3 measuring system also offers multimedia instructions and support for our EVO 1-2-3 anchoring and holding systems. Car-O-Data • Vehicle database with measurement info on over 16,000 vehicles • First year included • Available by subscription • Updates continuously via Internet Measuring is fast and easy with Car-O-Tronic Vision2 X3 • Register the work order and enter car make and model. • Conduct measurement aided by the unique ASP function (automatic search point). Advanced automation allows the system to always select the right point. • Print out the results and you are done! Features and benefits • Compatible with nearly any frame system • Wireless – no targets, sensors or lasers

• Real-time data delivered three times/second • Precise measurements for all under- and upper-body locations • Photo-based images offer easy identification • Compatible with the Car-O-Data measurement database • Contains information on EVO 1-2-3 anchoring and holding systems • InfoCentre for online software and data updates, news, support and interactive training • Import/export of work order • Suspension check diagnosis For more information, contact www.car-o-liner.com.au or call Car-O-Liner Australia on Tel: (02) 4271 6287.

Perfect finish guaranteed from Sikkens Autoclear LV Superior Raising the standard for repair professionals Flexibility and robustness are key to Sikkens Autoclear LV Superior, a highsolids, two-component clearcoat system offering highest quality and performance for all repair sizes under all application conditions. Autoclear LV Superior combines extremely robust and reliable product features with a very high gloss on Sikkens’ waterborne basecoat Autowave MM 2.0. Autoclear LV Superior provides you with maximum flexibility, freedom and confidence and will guarantee a perfect finish, allowing you to optimally react to the conditions on the shop floor and in the environment. With its short drying time and low material consumption, Sikkens Autoclear LV Superior also contributes

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to body shop productivity and profitability, making it a perfect fit to the high performance Sikkens system. Renowned for its gloss level and consistently reproducible results gives confidence in right first time results and the highest level of customer satisfaction. Autoclear LV Superior delivers a long-lasting mirrorlike flow, ensuring the perfect finish and no need for polishing. It requires minimum training and reduces any risk of rework. Body shop users who adopted Autoclear LV Superior say: “A best in class product for all types of repairs and, combined with Autowave MM 2.0, we give it top marks for performance, quality and sustainability.” If you want to achieve uncompromised performance and perfect finish, make sure you finish

your job with Autoclear LV Superior. If you require more information about Sikkens products, please visit www.sikkensvr.com or call (03) 9644 1711.


PPG’s latest Vibrance Collection – a shining example from start to finish For an outstanding example of the expanded capabilities of PPG’s latest Vibrance Collection range, look no further than this award winning ’35 Chevrolet Coupe. Taking five years to complete by custom car master craftsman, Peter Fitzpatrick, this total reinterpretation of a 1935 Chevrolet Coupe elegantly blends chic ’30s era styling with the thoroughly modern chassis, drivetrain and suspension from a late model C6 Corvette. For paint to match this modern classic, Peter insisted on PPG’s recently expanded Vibrance Collection, which now includes three primers and a clearcoat (along with supporting hardeners and thinners) that have been specifically fine-tuned to the needs of the custom painting sector. Paint is the first thing you see, says Peter, and if it’s not something special, people will just keep walking. “The paint finish is where you create a bit of difference to others. We achieved this by starting with great PPG products and going the extra mile to make sure the paint looks deep and wet. The new Vibrance Collection products we used are really userfriendly. In particular, the clearcoat is very forgiving, easy to buff and has an excellent depth of shine.” This iconic ’35 Chev debuted on one of the world’s biggest stages, SEMA 2019. As well as an impressive showing in the prestigious “Battle of the Builders” competition, this gorgeous machine, complete with

PPG paintwork, was singled out for one of the most coveted accolades of all at SEMA – the Chevrolet Designer’s Choice award. Peter was on hand to collect it. “This ’35 Chev is just so different, and I was absolutely pumped with the way it was received at SEMA. Getting presented with the Chevrolet Designer’s Choice award by five of the top guys in Chevrolet Design was awesome. As the builder, the award came to me and it’s a very cool, billet copy of the shape of the new Corvette.” Australian fans will get their chance to see the award winning ’35 Chev when it’s unveiled locally at the Meguiars MotorEx event at the Melbourne showgrounds in May. Bring dream projects to life from start to finish with just one system – the Vibrance Collection, which today is all about a full suite of specialised products that are formulated to perfectly fit with the time and processes that go into creating a highend finish on a custom car, street

machine, etc. This makes it easy to bring any dream project to life by staying within one paint system, from primer right through to clearcoat. As a result, there is the added peaceof-mind of having the Vibrance Collection’s legendary colours and dazzling effects, along with outstanding durability. Vibrance Collection custom paint finishes From mild and mysterious to vivid, intense and totally wild, Vibrance Collection colours and finishes offer unprecedented choice. Making the most of these extraordinary custom finishes is as simple as opening your mind to the creative possibilities! Specialised primers and clearcoat This range of primers (VCP250 High Build Primer, VCP150 Epoxy Urethane Primer and VCP220 DTM Primer) lay an ideal foundation on which to build your colourful dream finish and VCC580 Custom Clear literally puts the finishing touch on all your hard work.

Accepting the Chevrolet Designer's Choice award at SEMA.

Peter Fitzpatrick’s awesome interpretation of a 1935 Chevrolet Coupe.

The National Collision Repairer – 4 7


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Spanesi Touch Now approved by Volkswagen and Porsche The Spanesi Touch is a portable universal electronic measuring system which allows the technician to quickly carry out a diagnosis on damaged vehicles. It easily and efficiently creates a 3-dimensional measurement of the damaged vehicle. Detailed prerepair documentation shows the extent of the damage and the structural operations necessary to return the vehicle to OEM specifications. Touch allows measuring of: • Vehicle frame and structural items • Mechanical parts • External points • Wheel and tire alignment • Suspension parts • Comparative measurements

the Spanesi website. While measuring vehicles, the WinTouch software guides the user with the help of measuring point location images and intuitive sounds that clearly indicate the good from damaged locations. The WinTouch software creates both pre- and post-repair documentation,

both of which are easy to understand by the technician and customer, ensuring the vehicle has been repaired back to OEM specifications. For further information on the Touch and other Spanesi products, please contact the SAPE Group on Tel: (02) 9772 9000.

Extensive database Spanesi has invested heavily over several decades to provide the latest and most comprehensive vehicle database available anywhere. New vehicle updates are issued every six months and are available directly from

3M paint application solutions When quality counts in your paint booth Seventeen years ago, 3M revolutionised the paint room by introducing the 3M PPS paint preparation system, the first disposable lid and liner system of its kind. With the help of feedback from painters, a new and improved 3M PPS Series 2.0 Spray Cup System was launched in 2017, with technicians globally noticing improvements in their painting processes leading to improved productivity in the paint shop. The benefits of these changes are still being learnt today. The six critical improvements made on PPS 2.0 over any version of the original ensure a consistency in quality with the updated system. This promises a sound fit between lid and liner with a sustainable seal, giving the painter every opportunity to produce their best work without fear of the system failing and ruining their paint job. 3M’s recent focus has also turned to eliminating the time and money spent cleaning equipment. The 3M Accuspray ONE Spray Gun is the perfect complementary gun for any shop using 3M PPS 2.0. Featuring a one-piece composite spray gun body and interchangeable, replaceable atomising heads in a range of sizes, Accuspray ONE allows a painter to spray a range of coatings using ONE gun quickly and efficiently.

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The new 3M High Power Spray Gun Cleaner makes cleaning your equipment easier than ever before. Forget about the expenses and hassles related to gun wash and solvents, this high-power spray gun cleaner easily removes coatings from metal, plastic and composite surfaces without leaving residue. The convenient aerosol and extension tube make it easy to blast hard to reach interior components and drastically reduce clean up time. To upgrade your shop to 3M PPS 2.0 and accessories, please contact one of our authorised distributors or 3M directly on 136 136.


Profile for The National Collision Repairer

1/2020 - February 2020: The National Collision Repairer  

February 2020 issue News, views & information for the Collision Industry Professional

1/2020 - February 2020: The National Collision Repairer  

February 2020 issue News, views & information for the Collision Industry Professional