Aug 2022 NCR

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AUGUST 2022

www.nationalcollisionrepairer.com.au

CollisionRepairer THE

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News, views & information for the Collision Industry Professional ACKNOWLEDGED BY THE INDUSTRY AS THE LEADING MAGAZINE

We chat with Mathew Cooper, AMA Group Chief Operating Officer Meet BASF’s Susann Kluge, our latest Entrepreneurial Woman in Automotive Find out more about Capricorn’s upcoming Futures Collide II Conference


Genuine Parts.

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Genuine Parts All Hyundai Genuine Parts purchased from Hyundai dealers come with a 12-month unlimited kilometre warranty from time of fitment. Terms, conditions and exclusions apply, see www.hyundai.com/au/en/ owning/icare/warranty for details. The warranty does not limit and may not necessarily exceed your rights under the consumer guarantees in the Australian consumer law.


E D I T O R I A L

with Joe McFadries

Revolution An industry on the cusp When we think about a revolution, we often think of a sudden, radical or complete change usually related to the overthrow of a government. Now, I’m not suggesting that our industry is on the verge of something this radical. After all, we don’t actually have a “governing body” to overthrow! However, I do suggest that perhaps we are, in fact, undergoing a period of change that is more immediate and more acute than many of us realise. As I’ve discussed on many previous occasions, change is omnipresent, and if you are not changing, you’re going backwards relative to others who are changing. However, as we consider the plethora of challenges facing the industry, we must also consider the resultant opportunities and how to make the most of them. So, given that each and every one of our businesses is different, how do we do that? As with most industry sectors, the bigger the player, the more influential they are likely to be in setting the course for change. The immediate question is how rapid the impending forces of change will be upon us and how our industry leaders will shape our future. After all, we all know the future is created by those with skin in the game - will you be in the room when it all happens? In this issue, we have more detail on Capricorn’s ground-breaking collision repairers’ conference, Future’s

Collide II, including information about the key topics that will be covered, two interactive panel discussions featuring a broad cross-section of industry stakeholders and some great industry-leading vehicles on display. In addition, Mathew Connor, AMA Group’s chief operating officer, explains how they are taking the initiative by proactively engaging with their customers with a view to turning the current industry model on its head. It’s early days, but our discussion provides a sign of things to come that may well have a broad-reaching flow-on effect. We also meet Susann Kluge, BASF Vice President, Automotive Refinish Coatings Solutions Asia Pacific, who shares her journey with BASF, her relatively recent transition into the refinish industry and how she and BASF are navigating the dynamic and diverse Asia Pacific region. In addition, we speak with Dario Tonon of Eblen Collision, who has built a successful business on the fundamentals of understanding the power of enduring relationships, and Owen Webb takes us on a heartfelt journey through the life of Chic Henry, the founding father of Summernats, and how he changed the custom car scene over the past 20 years. John Yoswick takes us through some staff retention strategies from the US market, while from a technical perspective, we have an overview of

Farécla G360, the super-fast polishing system from Saint Gobain and a full review of U-pol Australia’s body shop filler range. We also induct Fix Auto Somerville’s Nicole Tukavkin as the latest the Future Leader of the Industry, and, of course, all the latest local, global and product news to keep you up to date with what’s happening in our great industry. So, back to the beginning. I truly believe that we are very much on the cusp of rapid change across the Australian collision industry landscape. Will you make it happen, watch it happen or wonder what happened? The ball’s in your court.

Stay safe and well, and as always, happy to chat.

The National Collision Repairer magazine – Making a difference in our industry

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Latest News Local News

Special Reports 4

All the latest industry news from around the country as we move into a new financial year.

Global News

26

Keep up to date with the latest industry news and information from around the world.

I-CAR Update and Training and Events

Regular Features

Entrepreneurial Women

Tech Tip 14

Meet Susann Kluge, BASF Vice President Automotive Refinish Coatings Asia Pacific, who discusses her career and our exciting industry.

Futures Collide II

44

Futures Collide II. Axalta 2023 and Beyond. Automechanika.

Product Showcase

2022

Evolution or revolution? 46

Some of the great new products specifically designed to enhance your business.

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Find out more about Capricorn’s ground-breaking collision repairers’ conference in Perth and on the Gold Coast.

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Find out how AMA Group is taking the initiative and looking to change the industry dynamic.

Talking Shop

30

Dario Tonon, managing director of Eblen Collision, shares a business philosophy built on enduring relationships.

EDITOR: Joe McFadries 0458 588 333 joe@nationalcollisionrepairer.com.au

ADVERTISING SALES ENQUIRIES: Joe McFadries 0458 588 333 joe@nationalcollisionrepairer.com.au

DIGITAL EDITOR: Josephine McFadries 0406 421 902 josephine@nationalcollisionrepairer.com.au

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PUBLISHED BY: JMF Solutions Pty Ltd PO Box 1258, Kyneton Victoria 3444 0458 588 333

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Something for everyone. A review of U-pol Australia’s body shop filler range.

Custom Corner

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Owen Webb reflects on the career of Chic Henry, the founder of Summernats.

Tech Talk

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An overview of Farécla G360, the super-fast polishing system from Saint Gobain.

Stateside

38

John discusses how some US business leaders are refocusing on staff retention.

Future Leaders

40

We induct Nicole Tukavkin, third year refinish apprentice at Fix Auto Somerville.

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DISCLAIMER The National Collision Repairer is published by JMF Solutions Pty Ltd, PO Box 1258, Kyneton Victoria 3444. This publication is copyright. Apart from any fair dealing for the purpose of private study, research, criticism and review under the Copyright Act (1968), no part may be reproduced by any process without written permission. Enquiries should be addressed to the publisher. The publisher believes all the information in this publication to be correct at the time of printing, however is not in a position to make a guarantee to this effect and accepts no liability in event of any information proving inaccurate. Prices, addresses and phone numbers were, after investigations and to the best of our knowledge and belief, up to date at the time of printing. It is also not feasible for the publisher to ensure that advertisements which appear in the publication comply with the Competition and Consumer Act (2010). The responsibility must therefore be on the individual, company or advertising agency submitting the advertisement for publication. Whilst every endeavour has been made to ensure complete accuracy, the publisher cannot be held responsible for any errors or omissions. Copyright © JMF Solutions Pty Ltd ACN 117 914 235

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ACM Auto Parts opens new Victorian distribution centre The National Collision Repairer attended the official opening of AMA Group’s ACM Auto Parts division’s new distribution centre in Somerton, Victoria, with existing and prospective customers, invited guests and motor racing identities. With over 19,500m2 of undercover warehouse capacity, ACM Parts has now consolidated its two existing Victorian distribution centres, more than doubling the undercover capacity and making a serious statement to the industry in the process. By becoming operational, the new facility sets the company up for a significant expansion of its national parts distribution network, servicing both the collision repair sector and mechanical workshops. Adam O’Sullivan, Executive General Manager – Supply, officially welcomed the guests, highlighting that the site is now fully operational and that the Group plans to significantly expand its range of parts to the broader market. He also thanked his team for the extraordinary effort in bringing the facility online and for getting it ready for the official launch. We spoke exclusively with O’Sullivan about the four product ranges on display, beginning with reclaimed parts from a wide range of popular vehicles, highlighting that they are now “going deeper into a car”, recovering as many as 30 reclaimed parts to offer a wider range to the customer. “We see a greater demand for late model European marques, which is now a growing part of our business. These are genuine

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parts that have been recovered and going back into the market to enable our customers to get an economical repair solution.” We moved on to the new genuine parts range, which is sourced from the overseas manufacturers of the original part, known in the industry as parallel parts. Again, the objective is to bring a cost-effective range of genuine parts to the industry. ACM Parts’ consumables range, including its own brand, Proline, which has been around for quite some time across the AMA Group, will soon become available to the broader market, enhancing the total product offering. Finally, to the aftermarket, which, of course, means different things to different people. “There is a distinct market for this category where the customer is looking for a non-genuine option. In our case, we are bringing OES – original equipment suppliers – to the market – for example, Hella lighting products. We do have plans to further develop the aftermarket range as our business continues to grow,” added O’Sullivan. “In addition, as the

organisation in-sources its metro and regional delivery service across Victoria, we are excited to launch our all-new fleet of delivery vehicles.” Following a tour of the facility, the guests were treated to an impromptu interview with current Touring Cars Masters driver Cameron McConville, who races an ACM Parts-sponsored ’69 Chevrolet Camaro in the 2022 season. McConville had the audience enthralled with tales of his early career, his highs and lows at Bathurst and the current challenge of wrestling the Camaro around the various Australian racetracks. He also gave an insight into what it takes to become a successful race driver, not the least of which is bringing sponsorship to the team if you want to get a drive in a serious racecar. McConville then spent time chatting with the guests. Overall, the event was a great success. It was great to see so many other AMA Group executives on hand to support this ACM Parts initiative and speak about the broader opportunities and challenges facing the Group.


Reclaimed p Reclaimed parts arts ar are em more ore a affordable, ffordable, sus sustainable, tainable, and environmentally en vironmentally ffriendlier riendlierr tthan han n new ew p parts. arts. R Reclaimed eclaimed fr from om ssalvaged alvaged and end-of-life end-of-life vvehicles, ehicles, tthese hese p parts arts ar are e tthe he equivalent equivalent o off O OEM EM sstandards tandards iin n terms terms of of fit fit and and ffunction, unction, guaranteed guaranteed to to fit fit the the vehicle vehicle b being eing repaired. repaired. All reclaimed All reclaimed products products come come from from one one of of ACM ACM Parts’ Parts’ production p roduction sites, sites, strategically strategically located located to to service service our our customers. c ustomers. Each Each v vehicle ehicle is car carefully efully iinspected nspected and dismantled d ismantled to to our our iindustry-leading ndustry-leading sstandards, tandards, ensuring ensuring customers cu stomers rreceive eceive a high-quality high-quality product. product.

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BASF and AMA Group support Skillaroo Isabella Turrise with career ambitions The 2022 Skillaroos team was officially announced at a morning tea with the Governor General of Australia at Government House in Canberra on 15 July. Despite the cancellation of WorldSkills International in Shanghai, BASF and AMA Group will continue to support Skillaroo Isabella Turrise with the best training available to deliver her an experience she will never forget. Isabella earned her place to represent Australia after finishing first in the Worldskills Nationals in 2021. Originally from Canberra, the 23-year-old spray painter now lives in western Sydney, where she works at AMA Group body shop ARM Mt Druitt. After initially studying animal science and zoology, Isabella completed her Certificate III in Automotive Refinishing at TAFE NSW’s Campbelltown campus. She entered the WorldSkills Regional competition in 2019, and her talents were quickly noticed. As the exclusive sponsor of the Car Painting category of WorldSkills International, BASF supports WorldSkills International’s recent announcement to cancel this year‘s event and will continue to support Isabella in areas of skills development and knowledge using premium refinish brand Glasurit. She will continue training at BASF’s Glasurit Refinish Competence Centre, Sydney, with the national head trainer James Green. Employed within AMA Group, Isabella has the support of her current and former managers, Peter Hardy at ARM Mt Druitt and Mark McLean at KSR Autobody, plus mentoring from the Group’s Capability and Engagement general manager, Louise Anderson. “We‘re all so proud of Isabella and her achievements through her apprenticeship, including her achievements at the WorldSkills National competition,” said Hardy. “Isabella is very passionate about the art of spray painting, has a great eye for detail and has a huge future ahead of her.” As well as on-the-job training and support in her workplace, flexible work hours enable Isabella to attend offsite training at TAFE NSW and at the Glasurit Refinish Competence Centre. Carl Tinsley, one of Isabella’s teachers at TAFE NSW, is also providing additional training. He said: “This achievement is a ringing endorsement of the training provided by AMA Group and the opportunities that the organisation provides to young women wanting to develop a trade career.” Isabella completed her apprenticeship in May 2022 and is now a trade-qualified spray-painter.

Profiling the automotive repair business as a desirable career path for the next generation is a common goal of both BASF and AMA Group. BASF’s commitment to providing state-of-the-art training to delegates at the Glasurit Refinish Competence Centre is complemented by their progressive digital cloud-based software, Refinity. “The industry requires young, well-trained talent, and BASF is proud to be a part of delivering high level training to the industry and to Isabella to help her reach her career goals within the automotive repair industry. We’re excited to see her success in the future,” said Kishen Khosa, head of coatings at BASF Australia. AMA Group is committed to training more than its share of the next generation of leaders and skilled tradespeople in the collision repair industry through its industry-leading apprentice program. The group has more than 315 apprentices across Australia and New Zealand and aims to take on another 150 each year. With Isabella’s commitment to self-development with BASF and building a promising career within AMA Group, her path to success is already being acknowledged within the industry. She was initially identified as a Future Leader of the Industry in 2019 and has more recently received industry awards in addition to winning Student of the Year, Apprentice of the Year, and Supply Chain and e-Commerce Student of the Year at the TAFE NSW 2022 Excellence Awards. Isabella is a true representation of the next generation of spray painters and has the full support of BASF and AMA Group.

Isabelle with BASF's Michael Mudford (L) and James Green

Code of Conduct Administration Committee Change to MTAA representation on MVIRI A decision has been made by the Motor Trades Association of Australia (MTAA) to appoint Stephen Jenkins, General Counsel and Head of Employment Relations for the Motor Traders’ Association of New South Wales, as an MTAA representative on the Motor Vehicle Insurance and Repair Industry Code of Conduct Administration Committee (CAC). The CAC has endorsed Mr Jenkins as the new Chair of the CAC, replacing outgoing Chair Mark Czvitkovits. The CAC wishes to extend its deep appreciation to Mr Czvitkovits for his contributions to the CAC and his instrumental role in establishing constructive and productive relationships between the insurance and repair industries. The CAC remains committed to continuing its work to ensure the Code assists both repairers and insurers in achieving a balance of fairness in their dealings with each other.

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Chair of the CAC Stephen Jenkins..



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The SAPE Group acquires Signature Refinish Supplies The SAPE Group has announced a massive expansion of its Queensland operations through the acquisition of Signature Refinish Supplies, a prominent automotive paint distributor that has been servicing Brisbane and the Sunshine Coast since the company’s inception in the mid-1990s. Signature Refinish Supplies is a leading distributor of Valspar Automotive and Industrial Products, DeBeer Refinish Products and DNA Custom Paints. During its threedecade-long association with key global manufacturers, Signature Refinish Supplies has consistently delivered products, services and training to the highest standard. The acquisition of Signature Refinish Supplies further expands SAPEs industry-leading distribution model comprised of a centralised head office and distribution centre in addition to nine branch locations throughout Australia’s eastern

seaboard, as well as through affiliate and reseller channels in other parts of Australia and even into New Zealand. “We’re thrilled to have Paul Mifsud and the team at Signature Refinish Supplies join the wider SAPE group of companies. This has been a great outcome for all parties involved, and we welcome the employees and management of Signature as they join SAPE,” said Paul McMartin, director of the SAPE Group. Our expansion in Queensland is the next logical step in our Australian business as it allows us to provide a stronger focus and more personalised service for our customers in that market. Our distribution network now extends from the Gold Coast, into the south and north of Brisbane and through to the Sunshine Coast and beyond.” As part of the acquisition agreement, there will be a merging of branches, with Signature’s Thorneside location joining SAPE’s Brisbane branch in Archerfield, while

Signature’s Nerang location will join SAPE’s Gold Coast branch at Southport. The remaining branch locations at Brendale, Kunda Park and Hervey Bay will operate as normal. “We are excited for our future with SAPE and thankful we’ve teamed up with such a strong partner for the future of not only our employees and customers but for the wider collision repair industry,” said Paul Mifsud, Signature Refinish Supplies’ managing director. “This transaction was smooth from start to finish. Ray, Warren and Paul, the management team and staff at SAPE have been very forthcoming and cooperative, all of which are indicative traits of exciting things ahead for the Queensland collision repair industry. As they say in the classics: watch this space!” The acquisition took effect on 1 August 2022, with orders, deliveries and technical support remaining unaffected and continuing as normal.

Signature Thornside.

Paul, Warren and Ray McMartin.

Signature Brendale.

SAPE Gold Coast Branch.

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Suncorp Group announces the sale of Suncorp Bank Suncorp Group has signed a share sale and purchase agreement with Australia and New Zealand Banking Group Limited (ANZ) to sell its banking business for $4.9 billion, $1.3 billion of which is goodwill and is expected to yield net proceeds of $4.1 billion. Suncorp’s insurance operations in both Australia and New Zealand will not form part of the transaction, and the Group’s head office will continue to be in Queensland. The Bank will continue to operate under the Suncorp Bank brand pursuant to a licensing agreement between ANZ and the Group for a period of five years post completion. The transaction continues the reshaping and simplification of the Suncorp Group and positions both the insurance and banking businesses for ongoing growth and success, benefiting employees, customers and other stakeholders. The transaction includes various post-completion and transitional arrangements aimed at maintaining and enhancing the customer proposition of Suncorp Bank. Of course, the transaction is subject to a range of regulatory approvals from the Federal Treasurer and the Australian Competition and Consumer Commission. ANZ has indicated its intention to run the bank as a separate business to minimise disruption and support the bank’s ongoing growth for at least the following three years. The transaction creates an opportunity to accelerate the plan for Suncorp Bank under ANZ’s ownership. The transaction also supports the ongoing transformation of Suncorp’s insurance businesses as it builds on its leading market positions and scale in attractive and growing segments in Australia and New Zealand. Suncorp chair, Christine McLoughlin, said: “This proposal has been assessed through the lens of creating

value for shareholders and, just as importantly, to ensure there is alignment of purpose and values and positive outcomes for our people and customers. Both businesses will benefit from a singular focus on their growth strategies and investment requirements.” Suncorp Group CEO Steve Johnston added: “As a dedicated insurance business, we will be singularly focused on meeting the needs of our customers and communities at a time when the value of insurance has never been greater. We acknowledge the needs of insurance customers are rapidly changing, with a preference for digital interactions and for product design to take into account personal circumstances and risk profiles.”

Paddington Prestige Smash Repairs achieves I-CAR Gold Class I-CAR Australia recently announced that Paddington Prestige Smash Repairs, located in Banksmeadow NSW, has been awarded the prestigious I-CAR Gold Class Collision status. “The most rewarding aspect of our completion of Gold Class accreditation is that we demonstrated our company’s ability to take on new information and methods, as well as facilitating our learning culture,” stated Ned Robinson, co-director of Paddington Prestige Smash Repairs. “The I-CAR training process was easy. The way the virtual classroom course was implemented and delivered made it really easy for our team to take on and learn the information. Additionally, we used some of the courses as ‘refreshers’ for our team members who have been in

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the industry for quite some time.” Paddington Prestige Smash Repairs has a longstanding relationship with I-CAR ITA partners Car-O-Liner, BMW and Glasurit and is also part of the IAG insurance repairer network. Each has enabled Paddington staff to further their learning in the automotive collision repair industry, which has, in turn, helped them on their Road to Gold journey. “We intend to carry on learning using such platforms as I-CAR’s annual Gold Class renewal trainings with the end goal that all members of staff continue upskilling to levels of I-CAR training such as Platinum Individual,” concluded Robinson. “Paddington Prestige Smash Repairs’ Gold Class achievement was the result of the combined dedication and determination of the entire team,”

said Gary Wood, I-CAR Australia’s senior technical specialist. “We are thrilled to have been able to guide them with their role-relevant pathways and look forward to continuing doing so in the future.”


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I-CAR Gold Class for Smart Repair Australia (Rocklea) I-CAR Australia has announced that Smart Repair Australia’s Rocklea site in Queensland has been awarded the prestigious I-CAR Gold Class Collision status. Core staff members who carry out conventional panel repair, replacement and refinishing have met the training requirements required to achieve the Gold Class accreditation. “We’ve invested greatly in our people over the past few years and we want our people to be given every opportunity available to thrive in their careers. The Road to Gold Program was an obvious choice to aid us in this,” stated Greg Elliott, General Manager of Smart Repair Australia. “Our Queensland staff were very positive from the outset to start training. In addition to the learning, this was also a great team building and info sharing experience for all of us.” Elliot added that the team at I-CAR Australia was always very helpful and passionate about what they do, which in turn helped them greatly in structuring their training plan, ensuring they achieved great results. “I would absolutely recommend training for Gold Class accreditation to everyone because I would like to see a consistent level of knowledge right across all forms of automotive repair businesses and for their staff. I think this is great for our industry.” Although Smart Repair Australia is primarily a hail

damage repair company specialising in PDR, they also carry out panel repairs and replacements. Having full-time designated staff members undertaking these tasks has allowed I-CAR Australia to develop a personalised training program covering all aspects of the conventional repair process. The Rocklea team at Smart Repair Australia was very eager to be part of this learning culture, and they completed a range of courses to meet the training requirements. I-CAR congratulates the team on their efforts. By achieving Gold Class status, Smart Repair Australia (Rocklea) joins a growing number of esteemed collision repairers to be recognised with this certification.

The Motor Vehicle Information Scheme now operational in Australia Independent workshops across Australia started a new chapter this month thanks to a transformational law that promotes a fair and level playing field in the automotive service and repair industry and ensures consumers have a choice of repairer. The Motor Vehicle Information Scheme (MVIS), the first of its kind in the Southern Hemisphere, compels vehicle manufacturers to provide all service and repair information to independent repairers at a fair market price. “The law is a game-changer for thousands of independent workshops across the country who now have access to dealer-level vehicle information for all brands sold in Australia, including software updates, wiring schematics, technical, security and EV information. This ensures workshops can compete in the market on a level playing field, and it future proofs their businesses,” said Stuart Charity, CEO of the Australian Automotive Aftermarket Association. “The AAAA has long fought for a law that gives independent workshops a fair go and motorists a choice of repairer. After more than a decade of

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campaigning, we are proud to see this law finally become a reality for the industry. The new law will make a real difference to your workshop. I’ve spoken to many of our members who couldn’t wait for the new law to be operational so they can access the information they need when they want it.” Responsibility for the day-to-day operation of the scheme and access to manufacturer vehicle information is handled by the Australian Automotive Service and Repair Authority (AASRA), which has created a subscription hub to access manufacturer information. Joining AASRA provides workshops with a single location to easily and quickly access all of the participating manufacturer portals, which cover 90% of the vehicles sold in Australia today. AASRA subscribers also have access to their help desk, which will quickly action any missing information issues workshops have. Non-participating brands are providing their own front door to subscription services. Charity concluded: “I want to sincerely thank everyone in the industry who has helped us

throughout this campaign, in particular the support of our members. I’d also like to acknowledge the Australian Automotive Dealer Association, the Motor Trades Association of Australia and the Federal Chamber of Automotive Industries for their contribution to the new law.” Signing up to AASRA is only $90 + GST per year, per technician, for base-level access and verification. There are also subscription options for security information and EV information. The pricing for each is published on the AASRA website. To sign up and begin accessing information efficiently and effectively, visit https://aasra.com.au/ Given the sheer size and scope of this ground-breaking law, the complexity of the requirements and the number of stakeholders involved, it is clear that the AASRA subscription portal will need tweaking as the scheme gets underway. AASRA welcomes feedback from subscribers to ensure the scheme is meeting your needs. Feedback can be submitted to info@aasra.com.au.



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Susann Kluge BASF Vice President Business Management Automotive Refinish Coatings Solutions Asia Pacific I RECENTLY HAD THE PLEASURE OF MEETING SUSANN KLUGE, WHO TOLD ME ALL ABOUT HER BASF CAREER, HER TRANSITION INTO THE REFINISH BUSINESS AND HOW SHE IS NAVIGATING THE DYNAMIC AND DIVERSE ASIA PACIFIC REGION. Where it all began We began with some background about Kluge’s early days, her education and how her career began. She told us she was born and raised in Germany, where they have a system known as “dual university”, whereby a student can study and work simultaneously. “For me, this all started in 2001 when I began my bachelor’s degree in international technology and commenced work at BASF. The beauty of this four-year system is that you get to know so many different functions and business units of the organisation, which in turn helps you find your niche.” When she completed her degree, her first role was in the global Agricultural Solutions business as a controller, which in the BASF organisation is a true business partner function. Agricultural Solutions is all about supporting the farming industry by providing customers with a crop protection solution catered to their specific needs. Not coincidentally, I’m sure this is not unlike the way BASF approaches its refinish client base with body shop solutions – the principle is effectively the same. Reflecting on her 17 years in the Agricultural Solutions business, Kluge told us that after several years in head office, she was offered the opportunity as a country manager and moved to Kazakhstan. In this position, she had responsibility for the seven countries in Central Asia. While it’s an enormous geographic area, for BASF back then, it was a small business with huge opportunities. “I then moved on to the commercial excellence role in Russia to re-organise the entire go-tomarket strategy, expand the team and get much closer to the end user.”

Welcome to the refinish sector So, after 17 years, Kluge was appointed to her current role in a new sector and a new continent. We asked her how she had found the transition. She began by saying that, from a commercial perspective, business principles are universal, so that part was fairly straightforward. Secondly, the new colleagues have been so supportive as she turned her attention

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Susann Kluge

to understanding the refinish business, particularly in a region as diverse as Asia Pacific. Of course, her appointment allowed her to look at the business with fresh eyes, ask fundamental questions and, in conjunction with the team, redefine the direction of the business while the industry is running through transformation change (e.g., searching for more sustainable solutions). “Regarding the customers, there are real similarities between the agricultural and refinish businesses as we go to market predominately through distribution, although we also connect with the end user by providing solutions for their businesses. In addition, both sectors are traditionally male-dominant, so as a female leader, I do enjoy bringing a whole new perspective to the table, which of course includes my experience dealing with people from so many different cultures.” And more specifically, Kluge’s role We turned our attention to her current role and asked her about the breadth and depth of her responsibilities. She pointed out that her primary objective is to grow BASF’s premium coatings portfolio, together with their value-added services in the refinish sector across all the countries in Asia Pacific, from China and Japan in the north, Australia and New Zealand in the south, and as far west as the Indian subcontinent. This combination of both mature markets and emerging, high-growth markets makes for a very interesting set of challenges and opportunities. “My role is to manage and lead this strategic business unit and deliver commercial success. I also have


responsibility for further developing the team to enable them to take the business forward into the future. To this end, we will bring even greater diversity and enhanced capabilities that will meet the emerging trends in our sector and continue to deliver value to our customers. Therefore, it’s a balance between delivering results today and ensuring we future proof the business.” We spoke of Kluge’s first impressions of the challenges of the role, and it was no surprise that she sees that the main challenge is that the environment in which she operates is undergoing a period of unprecedented change in the areas of sustainability, digitalisation and diversity. Sustainability Regarding climate change and sustainability, BASF has set a net zero target for CO2 emissions by 2050, which is reflected in their product portfolio and readily available to their clients looking for a much more ecologically sustainable solution. “In particular, across Asia Pacific we are working with our customers on waterborne systems, waste reduction and their CO2 emissions. For example, BASF’s Glasurit 100 Line is the first basecoat line on the market with a VOC value below 250 g/l, a 40% reduction from traditional waterborne basecoats and far lower than any global VOC requirements. When compared with existing basecoat lines in the market, customers can expect savings of up to 35% in overall process times through faster application and shorter flash-off cycles. Another 20% savings can be made as material consumption is reduced. With regard to sustainability, there is no doubt that these discussions will become even more important in the years to come.” Digitalisation I asked Kluge what she could share about BASF’s initiatives in colour digitalisation and, once again, her passion came to the forefront. “Well, it’s the digitalisation of the entire process, beginning with recognising the colour with digital tools, colour mixing with digital support, and having the colour library on a digital cloud-based platform, all of which will remove several manual operations, save time and increase accuracy. Many processes

beyond paint will increase the efficiency of a body shop if they are digitalised. Then, of course, there’s Refinity, our digital platform designed to drive our customers’ business success, providing access to solutions, support and becoming their trusted partner.” Kluge points out that this requires the customer to change their mindset, from both the painter and the business owner, so BASF technicians take them on a transitional journey to keep them at the cutting edge of technology in our industry. This, of course, leads to body shop owners looking at the next generation of technicians requiring a whole new skillset. Diversity “For BASF, diversity is so much more than gender diversity. It is all about bringing on board people from all sorts of backgrounds with all sorts of experiences, particularly at a time when there are significant labour shortages. These challenges are all running in parallel, so we need to prioritise them as well as maintain a degree of balance and structure in the current team.” Kluge also pointed out that at BASF there are “hard targets” related to diversity, so they are not only recognising the importance of the issue, but they are also doing something about it, particularly when it comes to women in leadership positions, such as herself and the president of BASF Coatings division, Dr Uta Holzenkamp. It is clear that BASF has well and truly understood the importance of, and the contribution from, diversity in taking the business forward. “At BASF, we are fundamentally changing the way we recruit as we create a whole new way of working. When we

look to replace someone, we always revisit the job description and update it and consider the changing needs of the role and the needs of the market. For example, we have recently employed two young women with engineering degrees to join the team here in Australia, which enhances our gender diversity and diversity of capabilities.” BASF Australia and New Zealand has created a voluntary Diversity and Inclusion Council that gets involved in all recruitment activities and, in conjunction with the hiring manager and recruitment manager, ensures they consider all the above-mentioned factors when appointing new staff. What a great initiative! Achievement and inspiration When I asked her about her greatest achievements throughout her journey as a professional businesswoman, Kluge was reluctant to single out any one achievement as her own, preferring to point to the successes she has delivered through the teams that she has led. However, with some encouragement, she looked back to her first commercial role in Kazakhstan, where she built a team from scratch that went on to create the successful, sustainable agribusiness that BASF enjoys today. In addition, she reflects on her early years when, again as part of a team, she delivered several successful projects in the area of commercial excellence, which are the processes that ensure the customer is always in the centre of gravity in the most effective and efficient way possible. It really is understanding the customers’ needs and creating a compelling value proposition.

Winners of the Sustainable Practice Award WorldSkills International..

The National Collision Repairer – 1 5


E N T R E P R E N E U R I A L

When we turned to her greatest inspiration, Kluge was unequivocal. “At a personal level, it has been my grandmother who was a teacher, a single mother and a very proud and bright woman to whom I looked for guidance in my formative years. In a business sense, I have been fortunate to work with some very good leaders over my journey with BASF, but someone who really stands out is Livio Tedeschi, current president of BASF's Agricultural Solutions business, who has been there for me my entire journey and is someone to whom I can still reach out at any time. My recommendation to young people at the beginning of their careers is to find people who are willing to mentor them and help them along the way.” Inspiring young women I asked Kluge what advice she would give young women considering a career in our industry, and she said that firstly, she would let them know that global organisations, such as BASF, are great places to work if they are looking for international opportunities and to get to know people from all around the world. “I would also advise them to build a network of colleagues and mentors who inspire them, from whom they can learn and have fun, and not try to do everything on their own. Dream big, be brave and believe you can do it and remember that nothing comes easily and quickly, but nothing is beyond your reach. The journey will

W O M E N

have many detours, all of which add to the rich tapestry of life.” She added that young women – and young men for that matter – should not be afraid to make mistakes but to learn from those mistakes, as it’s through these experiences that we truly learn. The “clear and present” challenge We returned to the current global economic environment, and I suggested that it would be remiss of me not to ask about the impact of global supply chain issues on the BASF business and its customers. Kluge was characteristically frank in her response. “Most of our products come from Europe, and these days this is not an easy task. We have all sorts of expertise in various operational functions to ensure we maintain a stable supply chain and get the products here as quickly and as cost-effectively as possible. Even in these trying times, we have maintained a delivery performance between 95% and 98% on time, in full. We believe this gives our customers a high degree of confidence in our capabilities, although they have been encouraged to maintain solid stock levels to provide a buffer in these uncertain times.” The other impact, of course, is the landed cost of products. Kluge said that they have experienced doubledigit raw material price increases, the shrinking availability and inflationary pressure on the cost of labour, and, of course, freight prices have gone through the roof. “It is critical for the

Refinity, BASF's cloud-based ecosystem.

1 6 – E N T R E P R E N E U R I A L WO M E N

economic sustainability of our industry that our customers can pass on these costs, and we encourage them to do so wherever they can. Otherwise, our industry loses touch with the rest of the economy in these challenging times. However, I really do believe that with every challenge there is an opportunity, and I am confident that together we will find a solution.” In summary At a more personal level, I asked what Kluge does when she’s not working. Her eyes lit up as she shared that she is a very proud mother of a four-year-old daughter, so in her free time, it’s all about quality time with her family. I discovered that she also loves cooking, and since the family moved to Hong Kong and went straight into lockdown, she and her daughter took up piano lessons and have been doing this for the past six months. Kluge is under no illusion that it won’t be long before her daughter becomes the better piano player. As our discussion came to a close, Kluge was keen to say that she believes it is really important that the whole industry realises there are great opportunities at the present time. “The rapidly changing environment invites new ideas, fresh young minds and, in particular, young professional women into this very exciting sector. It’s even an opportunity to redefine the purpose of the industry and make it an industry to which the next generation aspires and looks for a long-term career. Wouldn’t that be something?”

BASF drives gender diversity in collision repair.


WHERE CONNECTIONS ARE BUILT NOVEMBER 1–4, 2022 LAS VEGAS CONVENTION CENTER

REGISTER TO ATTEND AT SEMASHOW.COM


I N D U S T R Y

E V E N T

Capricorn’s Futures Collide II is taking shape! Futures Collide II, Capricorn’s groundbreaking collision repairers’ conference, is shaping up as the preeminent industry event for 2022. It takes place in Perth and on the Gold Coast next month. Developed by the industry for the industry, the event features specialists sharing their insights on local and international industry issues, product development, technological evolution and current challenges and opportunities in our ever-evolving collision repair industry.

Key topics include: • US collision industry update – a sign of things to come. • The challenges of repairing in-car technology. • Who controls your diagnostic and repair data? • The importance of destructive weld tests. • 100% disassembly: why it matters to you. • The emergence of EVs and the impact for your shop. Futures Collide II will also present

The Awesome Corvette C8.

1 8 – INDUSTRY EVENT

two panel discussions featuring a veritable who’s who from around the country, covering the multi-facetted Transformation of the Collision Industry Landscape and how an update of Collision Industry Standards is necessary to meet OEM expectations. Also on the jam-packed agenda, you will hear from the following Platinum Sponsors, who will outline where they are going and what it means for your business:

• GM Australia • Hella Australia • Hyundai Australia • iBodyshop • John Hughes Group • MTA WA • The SAPE Group Now, every industry conference should have cars, and Futures Collide II is no exception, with great models from General Motors and Hyundai Motor Company.

Cockpit of the Corvette C8.


General Motors An all-new pre-production C8 Chevrolet Corvette will be at the conference, which will allow delegates to get up close and personal with one of the world’s great supercars. With several panels removed, this vehicle gives you a real insight into what’s under the skin as it exposes parts of the subframe, the suspension and even some of the electronics. Although this particular car is used for training purposes, it is very much operationally functional. Among the key features are the dynamite driving dynamics of the naturally aspirated V8 positioned behind the driver, putting more power to the rear wheels where it matters most. Combined with the lightning-quick shifting of the standard 8-speed dualclutch transmission, the next-generation damping of the Magnetic Selective Ride Control 4.0 features an innovative suspension fluid containing metal particles that align and become rigid in an instant, reading the road and adapting in as little as 10–15 milliseconds. In addition to showcasing this fantastic vehicle, General Motors will present all the latest from General Motors Special Vehicles and update the delegates on their ongoing commitment to both the Holden and GMSV car parcs. Central to the conference will be the importance of using GM genuine parts and GM-approved repair methods when returning a vehicle to pre-accident condition. There may even be an update on what is happening in the GM world of motorsport.

Cockpit of Hyundai's IONIQ 5.

Hyundai Australia With two great vehicles on show, Hyundai will showcase the company’s cutting-edge technology with the IONIQ 5 and Nexo FCEV, highlighting its commitment to sustainability as the industry goes through what can only be described as a massive transformation. The IONIQ 5 is a multi-awardwinning battery electric vehicle that was triple-crowned in the 2022 World Car Awards as World Car of the Year, World Electric Vehicle of the Year, and Car Design of the Year. In the process, it changed the world’s view on electric vehicles. The globally acclaimed unique design, technology and experience is the next-generation EV. The new platform creates the opportunity for a new mobility experience in the brave new world where anything is possible. IONIQ 5 has to be seen to be believed, so don’t miss the opportunity to “get up close and personal”. The Nexo fuel cell electric vehicle is powered by electricity generated by an onboard fuel cell using hydrogen as fuel. Hydrogen and oxygen react to form water and electricity that is harnessed to power the vehicle’s motor. Pure water and purified air are the only exhaust emissions. In addition, electric energy recouped during braking is stored in a highvoltage battery to be deployed when required. This really is “next-gen”, so again, don’t miss it. In addition, hear from Scott Nargar, Hyundai Australia’s Future Mobility and Government Affairs senior manager. Nargar’s role includes preparing the market for EV and hydrogen fuel cell

vehicles and liaising with governments and industry partners as well as interacting with energy companies. Nargar was instrumental in Hyundai becoming a co-founder of the Australian Hydrogen Council, which, among other things, set out to progress Australia’s shift towards a future society built upon clean and renewable energy technologies. Summary Whether you are a collision repair professional, a supplier to the industry, or a stakeholder representing a broader client base, this is the place to be to hear from those at the cutting edge of what’s happening in our industry. Take this opportunity to hear what both local and international experts have to say, share your own views, and network with the presenters and your peers during the conferences. The Perth event will be held on 16 August 2022 at Optus Stadium, while the main event will be held on the Gold Coast over two days, 19 and 20 August 2022, at the Gold Coast Convention and Exhibition Centre. The events are open to all collision repair industry representatives – non-Capricorn members, Capricorn Members, and Preferred Suppliers. Sponsorships are still available and will provide invaluable exposure to attendees and the opportunity to support the growth and development of collision repair in Australia. Don’t miss Futures Collide II. Register your attendance or apply for sponsorship here: https://cap.coop/3PzfCZe.

Hyundai's Nexo FCEV.

The National Collision Repairer – 1 9


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R E P O R T

Evolution or revolution? You be the judge AMA GROUP CHIEF OPERATING OFFICER MATHEW COOPER DISCUSSES HOW THE GROUP IS TAKING THE INITIATIVE ON COMMERCIAL MATTERS WITH A VIEW TO ACHIEVING MORE REALISTIC LABOUR RATES. Introduction By way of introduction, we thought it would be helpful to outline the scope of the role of the COO in AMA Group. Cooper pointed out that he has all four operational business units reporting to him: Drive, Non-Drive, Heavy Motor and Supply. He also has responsibility for the property team, looking after the Group’s lease portfolio and the procurement function. As the Group has actively engaged with the industry throughout the course of the first half of this year, we asked what the drivers were behind this decision. “Firstly, let me say that we represent approximately 15% of the industry, so it’s incumbent upon us to take a leading role, particularly when it comes to having difficult discussions with the insurers. These are the

It's a team effort.

2 0 – SPECIAL REPORT

discussions that the smaller repairers are less likely to have for fear of potentially putting their livelihoods at risk.” Cooper added that they decided to take a position to ensure that the conversations that need to happen are happening, addressing issues such as the ongoing need for investment and innovation, the changing car parc, and the challenge of attracting, training, and retaining a sustainable workforce. He also noted that the discussions include the changing cost of repair and the labour rates that are required to allow for a reasonable return on investment for those in the industry. Taking the initiative When I suggested that there may be a perception that, historically, AMA Group was only focused on its own business and not necessarily the

Mathew Cooper.

sustainability of the industry as a whole, Cooper understood that may well have been the case in some quarters. However, he was quick to highlight that the current leadership team recognises that, given their position in the industry, they do need to have a voice and, in fact, be the voice that leads the conversation. “I’m not trying to wrap what is clearly an issue for our Group into a crusade with solely altruistic motives. I’m simply highlighting that this is an issue for the entire industry which, in its current format, is just not sustainable in the long term. Something has to change, and we have decided to take the first step.” AMA Group sent an initial letter to their customers outlining the current pressures on the industry, including

The Heavy Motor Division.


labour scarcity, wage inflation, the increasing cost of repairs because of increased automotive parts prices and advancement in technology, increasing paint and consumables costs and general inflationary pressures. These were also covered in the Group’s recent investor presentation. “We followed up with a subsequent letter clarifying the required labour rates on a site-by-site basis, which were based on a detailed analysis of the cost of repair across our network. The resultant rates ranged from $95 to $110 per hour for general repair depending on location and $145 per hour for prestige repair.” In addition to outlining their required labour rates, Cooper said they also addressed several other issues, none of which are included in the new hourly rates as they are job-specific: • As insurers rely more and more on the repairer to undertake triage and assessment, there is a reasonable expectation of work at the end of the process. When assessed vehicles are declared a total loss, they have introduced a quote fee equivalent to two hours of work at the labour rate specific to the site. • In addition, if the vehicle is assessed as a total loss, the Group requires the vehicle to be collected within five days, after which they charge $50 per day for storage, similar to storage fees charged on end-of-life vehicles purchased by ACM Parts, the Group’s parts business. • Honda recently changed their dealer business model, which has significantly impacted the previously

ACM Parts’ new warehouse.

agreed margin on parts, so the Group has introduced a 15% surcharge on all Honda genuine parts. • There will now be a 15% surcharge on outsourced activities, capped at $250 per invoice, reflecting the time it takes to organise these activities. • All post-2016 vehicles will now be pre- and post-scanned, which will be charged at $105 per scan, which is consistent with the requirements in most OEM procedures. Customers were advised that these new rates and additional charges would come into effect from 1 July for most insurers, subject to individual commercial arrangements. And the response Cooper says that when it comes to engagement on issues such as investing in people, training of apprentices, quality of repairs and investment in facilities, there is, in the main, strong support. On the other hand, the discussions around cost and price have been somewhat more challenging, although some insurers have engaged more positively than others. “Overall, there is broad acknowledgement from our insurers that there is a need for movement; we just disagree on the quantum.” Anecdotal feedback from the industry indicates that AMA Group’s approach is “overly assertive” and not conducive to a mutually beneficial outcome. However, Cooper suggests that he cannot control other peoples’ perceptions and that this is all part of any commercial negotiation. At the time of going to print, this was still

a work in progress. “Our approach is simply a normal negotiation process you would see in any other industry. As the service provider, we have outlined the cost of our service, supported this position with a detailed analysis of underlying cost drivers, and indicated prices at which we are prepared to offer this service. The big difference, however, is that in our industry, this has never been done before.” When I pointed out that some of the pre-existing low fixed-price contracts have been of their own making and suggested that the Group is obliged to fulfil the conditions of the contract, Cooper acknowledged the historical context but pointed out that in any commercial partnership, there is always room to discuss and negotiate around unforeseen circumstances. “Our customers are all too aware of the challenges in the industry, and we’ve been signalling for months that we need to have the conversation. However, this is a whole new approach, which should not be a surprise for them, although it appears to be the source of some consternation. However, it’s a data-driven approach with the aim of reaching a sustainable outcome, and as mentioned previously, some insurers have been refreshingly receptive.” Notwithstanding this rationale, when I suggested that AMA Group may well be “biting the hand that feeds them”, Cooper made a valid point. “This very statement implies a master–servant relationship, which, in the long-term will not lead to a sustainable situation. For too long, collision repairers have been ‘surviving on the rations afforded them by the overlord’, and this has to change. What we are looking for is to move away from the master–servant relationship and get to a proper commercial construct that ensures longevity for this industry.” When I further suggested that one of the major customers also has options in its own network, Cooper acknowledged the impact this is having on their Drive business but believes the full impact over the long-term is yet to play out. As to the spectre of “what if they take the volume away”, Cooper reinforced that they are not about

The National Collision Repairer – 2 1


S P E C I A L

commoditising what they do. He reiterated that they offer their partners the largest national network of repairers, the largest pool of skilled technicians, a risk framework that protects the customers and a consistent broad-based customer service model. However, he did not specifically address the question, what if? “It is incumbent on all of us to continue to invest in the industry, and I look forward to seeing all the major players invest in the future growth and development of the industry, particularly in the area of apprenticeships, in which the Group is heavily invested.” Pricing models Cooper told me that fixed pricing was originally established to the mutual benefit of both parties, as we know, within a set of mix and volume parameters. This situation does not require an assessor for each job, reflecting a cost saving to the insurer. “In an inflationary environment, when the insurer seeks to hold the cost by encroaching on the costing model by expecting the repairer to bear the costs of additional services and pay increasing input costs, it erodes the body shop margin, whilst insurers still retain the benefit of not having to assess the vehicles. Going forward, we need to establish a better way to ensure that a body shop is adequately compensated for the work that they do – the current system

Prestige repairs.

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R E P O R T

does not allow that.” This approach is referred to in the investor presentation as “resetting the business base”, and each site in the AMA Group network has been assessed individually, and a new labour rate has been established for each site. “The new rates assume that each site needs to be profitable in its own right and be able to compete for work in its own catchment area.” So, where to from here? I returned to the fundamental question of what AMA Group is trying to achieve, which Cooper said is relatively straightforward. “We are looking for fair compensation for the work that we do, and we’ve outlined the labour rates we require today. In addition, we have indicated that we will update our pricing every six months and issue new labour rates if required. We will also provide our customers with indications of likely forward inflationary pressures so they can price policies taking this into consideration.” Cooper was quick to point out that their new labour rates are predicated on real time; therefore, no more “funny time, funny money”. He recognises that there needs to be some readjustment to the various approaches currently in use across the industry. “Let us not forget that we are talking about the end customer’s largest (or second largest) asset that they will ever own. It needs to be repaired properly, to the right quality,

and the customer experience needs to be positive. This does not lend itself to the current commodity model that the industry has accepted over the years and perhaps decades.” When I pointed out that, historically, some parts of their business do not have the greatest reputation, he acknowledged the “sins of the past” but is keen to look through the windscreen at the future rather than looking in the rearview mirror and dwelling on the past. Cooper summed up the discussion by pointing out that when an insurer calculates motor vehicle premiums, it bases the figures on actuarial analysis. What AMA Group is advocating is that a similar data-based approach is taken with cost of repair and subsequent labour rates. He supported this with a specific example: if an OEM increases the price of a part, it is accepted by the insurer without question, but when a repairer dares to try and adjust the labour rate, it is challenged every time. Cooper returned to what he sees as one of the most fundamental tenets of being a service provider. “The onus is on the service provider to provide a quote outlining the time it takes to complete the job, the cost of the parts required for the job and the hourly rate that is appropriate for the job. The customer has the option to accept, reject or discuss the quote. Where the time is controlled, the parts cost is controlled and the hourly labour rate is controlled, is it really a quote? We need to get back to providing a quote.” Editor: Since AMA Group began engaging insurers in these discussions, I’ve become aware of upward movement in industry labour rates. Insurers, as we know, have a review process, but the timing is rather interesting. While not quite at the same quantum, these increases are (obviously) a good thing for the smaller repairers and the repair industry broadly. From what I can gather, labour rates never seem to increase at the same rate as insurance premiums – go figure.


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G L O B A L

N E W S

Changing of the guard at AkzoNobel AkzoNobel has announced that Gregoire PouxGuillaume will become the company’s new chief executive officer (CEO), effective 1 November 2022. He will succeed Thierry Vanlancker, who has been CEO and member of the Board of Management since 2017, and whose term of office is coming to an end. Gregoire (52), a French national, is an international business leader with 25 years of experience. He has a distinguished track record of building successful, profitable businesses in challenging environments, accelerating business growth and improving margins. His previous roles include CEO of Sulzer, CEO of GE Grid Solutions (previously Alstom Grid) and senior managing director of CVC Capital Partners. Commenting on the appointment, Nils Smedegaard Andersen, chair of AkzoNobel’s Supervisory Board, said: “Gregoire Poux-Guillaume is an experienced business leader with a track record of delivering above-

market growth and building strong teams. We’re happy and confident to have found the best match for AkzoNobel to continue our position as a frontrunner in our industry. His experience will provide a valuable perspective to help us with future growth and financial performance. I look forward to working with him.” Gregoire Poux-Guillaume added: “I’m honoured to have been selected by AkzoNobel’s Supervisory Board to lead the company through its next stage of development. AkzoNobel is a leader in innovative and sustainable products and solutions and a truly global company with a proud heritage. I look forward to meeting my new colleagues and together building on the progress that has been achieved over the last few years.” Smedegaard Andersen added: “We’re grateful for Thierry’s leadership, under which AkzoNobel successfully split off the Specialty Chemicals business and became a focused and competitive paints and

coatings company, with strong profitability and significant returns to shareholders.” The appointment of Gregoire Poux-Guillaume to AkzoNobel’s Board of Management is subject to shareholder approval and, as such, will be on the agenda of an Extraordinary General Meeting to be scheduled in September this year.

Gregoire Poux-Guillaume.

Further expansion of the AkzoNobel portfolio AkzoNobel will bolster its performance coatings portfolio after reaching an agreement to acquire the Lankwitzer Lackfabrik GmbH wheel liquid coatings business. Completion, which is subject to regulatory approvals, is expected before the end of 2022. Lankwitzer’s Rims and Wheel business operates out of a manufacturing site in Leipzig, Germany. Its products are approved for use by car manufacturers such as Daimler, Audi, VW, Opel, Fiat and Renault. “Acquiring this attractive business will complement our existing powder coatings portfolio and expand the range of innovative products we supply,” explained Michael Friede, AkzoNobel’s chief commercial officer for performance coatings. “We’ll be able to provide a comprehensive liquid and powder aluminium wheel coating offering to customers, becoming a one-stop-shop for the wheels industry, which will significantly reinforce our position in an important automotive market.” He added that the intended deal is also another clear sign that the company is continuing to make good progress with its strategic ambitions, saying that it is a great match that aligns perfectly with their Grow & Deliver strategy and will give them access to new sectors of a market with exciting opportunities. Commenting on the proposed acquisition, Dr Leo Rokeach, Lankwitzer’s managing director, said: “We’re immensely proud of the business we’ve built here at Lankwitzer Leipzig. It’s now time to let our people and

2 6 – G LO B A L N E W S

clients benefit from a global environment, which AkzoNobel undoubtedly offers. Being part of AkzoNobel's worldwide activities will offer attractive growth prospects for the Leipzig site and its employees.” As well as the Leipzig facility, Lankwitzer’s wheel coatings business – which has a growing presence in China – operates laboratories in Germany (Leipzig) and Türkiye. The intended transaction follows a series of recent acquisitions by AkzoNobel over the last two years, including Grupo Orbis in Latin America, Titan Paints in Spain and Portugal, New Nautical Coatings in the US and, most recently, the intended acquisition of the African paints and coatings activities of Kansai Paint.

Lankwitzer Premium Coatings.


3M is raising the Pride flag high There’s something different about the LGBTQ+ Pride flag flying outside 3M headquarters in Maplewood, Minnesota. It’s the Philadelphia Pride flag, which includes black and brown stripes along with the familiar rainbow. In 2017, the Philadelphia Office of LGBT Affairs debuted this new take on the Pride flag to be more inclusive of LGBTQ+ people of colour. They aimed to promote intersectionality – the idea that the many aspects of our identities are interlinked with one another – and bring awareness to the specific struggles of this segment of the LGBTQ+ community. “Seeing the Pride flag flying lets 3Mers and our communities everywhere know that we support the LGBTQ+ community,” said Laura Podgornik, 3M Pride chair. “In my eCommerce role, we talk a lot about reflecting our consumers in our products and our external content. It’s the same with the Pride flag – we’re telling the LGBTQ+ community that 3M supports and welcomes people who look and love like them. And the inclusion of the black and brown stripes is a nod to the activists of colour who shaped Pride into what it is today.” Raising the Pride flag is just one of the ways of showing 3M’s commitment to promoting a positive and open working environment for our employees. 3M has a long-standing commitment to being an equal opportunity employer, offering a respectful work environment free from discrimination and harassment, and promoting individuals based on their merits, regardless of race, colour, religion, sex, national origin, age, disability, veteran status, pregnancy, sexual orientation, gender identity or expression, marital status, citizen status, status with regard to public assistance, compensation disclosure or discussion, or any other protected classification.

Crash Champions and Service King in “Super-merger” Crash Champions has announced that it has entered into an agreement to receive a growth investment from Clearlake Capital Group, L.P. and will simultaneously execute a strategic transaction with Service King Collision to merge the two large collision repair centre operators. Crash Champions’ management team and operating partners, alongside Clearlake, will lead the combined company going forward. Following closing and integration, the company will operate over 550 locations across the United States under the Crash Champions name and banner. Terms of the transaction, which are subject to customary closing conditions including regulatory clearances, were not disclosed. Founded in 1999 by Matt Ebert, Crash Champions is a US operator of over 200 collision repair facilities. Having expanded from a single storefront in Chicago into a presentday network of 20 states, each location is built on the company’s founder and operator-led values, championing customer service and workplace satisfaction. “Today is an exciting day for Crash Champions and another major milestone in our growth story,” said Ebert, Crash Champions CEO. “This strategic combination further enhances our ability to serve our customers and insurance partners while creating advancement opportunities for our team members across both organisations.” This marks Clearlake’s second investment in the collision repair industry. In May, Service King announced it had recapitalised its business with Clearlake, assuming majority ownership. The company received a $200 million cash injection and reduced its debt by over $500 million. “This investment was driven by our thematic-based approach to investing in the automotive aftermarket and our specific identification of the collision repair sector as an ecosystem at a historical inflection point,” said José E Feliciano, co-founder and managing partner. Colin Leonard, partner of Clearlake, added: “The proliferation of vehicle technology has put unique demands on the shop operators to invest in OEM certifications, equipment and, most importantly, their personnel, to deliver safe and efficient service.” During the post-closing integration activities, both Crash Champions and Service King will continue operating at all service centres nationwide without interruption. This article courtesy of Russell Thrall III, publisher CollisionWeek. Check out the website at: www.collisionweek.com

The National Collision Repairer – 2 7


G L O B A L

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SEMA Show project vehicle information at your fingertips Product information and details for project vehicles displayed at the 2022 SEMA Show will be available at the click of a button. Using the SEMA Show mobile app, visitors can scan QR codes on the vehicles and see comprehensive details about the build, including vehicle make, model, year, sponsors, and products. Last year, all feature vehicles in common areas, such as outside parking spaces and indoor lobbies, had QR codes that could be scanned using the mobile app. This year, the option is expanding to include sponsored vehicles and booth vehicles that exhibitors submit applications for in advance. "The feedback to the QR codes on the feature vehicles was so popular and well-received that we are expanding the option to allow showgoers to scan and obtain information for even more vehicles at the SEMA Show,” said Tom Gattuso, SEMA vice president of events. “This is going to enhance the attendee experience and make it easier for buyers to connect with exhibitors.” The Project Vehicle option in the SEMA Show mobile app will include the sponsoring exhibitor, booth number, and

products installed. Vehicles are also listed by categories such as hot rod, off-road, sport compact, muscle car, luxury, and lowrider. All approved feature vehicles and sponsored vehicles are automatically included in the mobile app, which is updated each year in the [northern] autumn and can be downloaded for free. For more information about the SEMA Show, visit: www.semashow.com.

PPG introduces new refinish colour matching tools PPG has announced the introduction of PPG VisualizID advanced 3D visualisation software and the PPG DigiMatch digital colour camera for easier and faster colour matching in body shops. The advanced tools are the latest components of the PPG LINQ end-to-end digital solution for the global refinish industry. With the PPG LINQ digital solution, refinish customers can streamline their repair process by using PPG’s cloud-based platform and its interconnected digital hardware, software and innovative services. The PPG DigiMatch multi-angle digital colour camera helps body shop employees match colours easier and faster. It features an ergonomic design that is lightweight and can be used with one hand. The camera’s six imaging angles and six reflectance angles provide colour and texture information to help retrieve the correct formula matches quickly and efficiently. PPG VisualizID software takes information from PPG DigiMatch or PPG’s other spectrophotometers to help users find the best colour match from PPG’s extensive colour portfolio. It is the first software of its kind in the industry, digitising a process that used

2 8 – G LO B A L N E W S

to involve trial and error and ultimately reducing waste. “We know that body shop owners are looking to digital solutions to improve productivity, efficiency and sustainability,” said Chancey Hagerty, PPG’s Automotive Refinish global vice president. “Developed and tested alongside customers, the PPG LINQ digital system helps meet these goals, allowing our customers to work more quickly and sustainably with features that provide optimised product consumption and waste reduction.” The launch of PPG VisualizID software and the PPG DigiMatch camera follow the PPG MOONWALK system, which is the company’s awardwinning, automated paint mixing system that launched in 2019. Additional components of the PPG LINQ system will be launched later this year. “We are heavily invested in providing solutions that power the body shops of tomorrow on a global scale,” said Denise Lu, PPG’s Automotive Refinish marketing director. “PPG VisualizID software and the PPG DigiMatch spectrophotometer will help increase efficiency and ultimately allow body shops to service more cars faster and more sustainably.” “We see DigiMatch and VisualizID as

absolute game-changing technologies for the local collision repair industry, and customers won’t have long to wait – we are aiming for a September 2022 launch in Australia and New Zealand. It’s another exciting milestone in the rollout of the overall PPG LINQ digital ecosystem,” added Kevin Woolerton, PPG’s Refinish Marketing ANZ director. “It began with the launch of the trailblazing MoonWalk automated paint mixing technology. After featuring at the recent Collision Repair Expo, it has generated huge interest, which has spread across Australia and New Zealand. Following on from the DigiMatch and VisualizID pairing, we are looking forward to even more PPG LINQ modules arriving, including LINQ Color and PPG Magic Box. The refinish paint shop will never be the same again, and that is something to get very excited about!”


5

Minutes with ...

NOVUS Glass celebrates half a century Last month, NOVUS Glass celebrated 50 years of operation, underlining its commitment to growth and market penetration. NOVUS Glass has consistently reinvented itself over the past 50 years to remain on top of the changing automotive landscape, fuelled by years of innovation, a willingness to adapt to meet new challenges, and a customer-first company culture. Today, the brand boasts more than 1,000 points of service globally, offering advanced windshield repair and replacement services. To celebrate the milestone, NOVUS Glass will launch a series of initiatives designed to create greater awareness about the brand’s leadership in the windscreen repair business while sharing defining moments from its history. The campaign will focus on how the brand has reinvented itself over the years to keep up with the changing automotive landscape while creating value for its franchisees. Mondofix, Inc, which does business as Fix Network World, acquired NOVUS Glass in 2017 and plans to take the brand to as many global markets as possible with its successful franchising model. Reflecting on half a century of aftermarket excellence, Steve Leal, president and CEO of Mondofix, said: “Since its inception, NOVUS Glass has focused on building a legacy of innovation and excellence. Our success

is the result of the combined efforts of our franchisees, team members and partners, and a testament to the commitment we share to improve the lives of communities where we live and work.” “A 50th anniversary is a great opportunity to celebrate, but we are not done yet,” Leal added. “While we acknowledge the great contributions of our founders, we must remember that the aftermarket business is changing every day, every second. The key is to keep ourselves relevant by being out there and making sure that we drive value to our family of franchisees and customers.” As it forges ahead, NOVUS Glass continues to offer franchising opportunities across several markets for those keen to own and operate their own glass repair and replacement business. NOVUS technicians are also trained to restore modern vehicles fitted with ADAS technology and calibrate the front-facing cameras of such vehicles after service. This article courtesy of Russell Thrall III, publisher CollisionWeek. Check out the website at: www.collisionweek.com

Rachel Tomkinson When did you join the industry? 1987 What was your first job in the industry? Parts Interpreter What do you do now? Capricorn Area Manager, Gold Coast What do you like about the industry? Cars and the people in workshops What don’t you like about the industry? We need more apprentices. What music do you like? I like all types of music. Your Favourite Artist? P!nk Your favourite food? Seafood Your favourite drink? Coca Cola Your hobbies? Motorsport, Weight-training and cycling.

The National Collision Repairer – 2 9

Who in the world would you most like to meet? P!nk


T A L K I N G

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EblenCollision Repairs Building a legacy in Adelaide THIS MONTH WE MEET MANAGING DIRECTOR DARIO TONON, WHO TELLS US ALL ABOUT THE EVOLUTION OF THE BUSINESS AND ITS COMMITMENT TO DEVELOPING LONG-LASTING RELATIONSHIPS. Where it all began In 1996, Tonon took up the opportunity to purchase the body shop business within the Eblen Subaru Dealership, which he operated within the dealership for the next several years until he relocated the business to its current site in 2004. He continues to use the Eblen family name, and although it now operates as an independent entity, they continue to have a strong affiliation with Subaru. “Over the years, the business, like any business, has had its challenges. However, we are now running consistently at our capacity of approximately 35 repairs per week. Our mix of work continues to grow towards heavy hits, which now represents 15% of our work. The trick, of course, is to ensure we keep the work flowing, so we are moving cars through the process, not simply moving them around the floor.” People make the difference Tonon is proud to say that the next generation is firmly embedded in the business, with his youngest son, Adrian, responsible for the operations. Adrian has been in the business for 15 years.

Dario with sons Adrian (L) Carmen.

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He started as an apprentice and worked his way up through the company. His eldest son, Carmen, has been in the business for five years and has the responsibility for front of house – the first point of contact for customers. In addition to the two boys, there are several long-term employees who have been with Eblen from the very early years, including Gerard, a panel beater who started in 1996. Several others joined the business when it relocated in 2004 and have been with the company ever since. “We have a long track record of training and developing apprentices, with one from our early intake still here after 24 years. As it stands, we have five apprentices currently in the business, two spray painters and three autobody technicians, all at different stages of their development. Not only are they a talented group of technicians, but more importantly, they are a great group of individuals with the right drive, commitment, and attitude.” With a total of 21 staff members, it is clear that Eblen Collision Repairs is truly committed

The Eblen Team.

to developing young talent. Tonon fosters a real learning environment. For example, during the pandemic they set a course to achieving I-CAR Gold Class, and the entire organisation embraced the journey. “I am very proud of how they approached the challenge, particularly under such trying circumstances. There was a real benefit for the apprentices – obviously – but also for the tradesman who embraced the opportunity to pass on their knowledge and experience.” The changing landscape In Adelaide, Tonon suggests that the impact of the major consolidators has been limited, although it has changed the mix of vehicles through the shop. They maintain a strong business with a huge focus on customer service and simply treat the local businesses who are part of a consolidated group like any other competitor. “Regarding work providers, we maintain professional relationships with several insurers, and we believe that we all have a role to play in the industry. We always follow approved repair procedures, and our insurer


partners respect our position. After all, no one wants to put a sub-standard repair back on the road.” Managing the on-board technology is – obviously – an ever-evolving process, although Tonon says that he works closely with the dealers who are best equipped to undertake key activities such as recalibration. “However, if a time comes when they are unable to keep up, then we may revisit the option of investing in the equipment ourselves. For now, we are happy with this approach as it further strengthens our relationships with the dealers.” Manufacturer approvals Tonon is a firm believer in OEM approvals, having the abovementioned Subaru approval since the beginning, which has its foundation in an exceptional relationship. “We also have had Volkswagen approval for six years now and have worked with the manufacturer in developing that relationship. We both know good relationships take time. For me, it’s never been just about the badge on the front of the building. It’s also fair to say that we are looking to expand our network of OEM approvals, although it does have to be a mutually beneficial relationship, and the return on investment needs to be self-evident – not, as I say, a badge for a badge’s sake. All our relationships are strategic in nature and part of a partnership. The next approval will be no different.” When it comes to outfitting the business, Tonon invests in the equipment he needs to keep the business running efficiently and is a real fan of the relatively recent installation of the iBodyshop program from DNS

Inside the workshop.

Technology. He believes this will further enhance the processes and systems already embedded in the business. Industry connections In 1997 Eblen was one of six businesses that formed the Master Collision Repair Specialists (MCRS) group with the objective of sharing experiences and techniques that would lead the group as a whole to becoming better repairers. “We did reach out to Car Craft in Perth, and they were kind enough to advise us on how to get up and running. In 2015 we developed a vision of how we could further develop as a group by joining Car Craft and made the move the same year.” The real benefit for Eblen being part of the Car Craft Group is the camaraderie within the members of the group, not just in South Australia but virtually anywhere in the country. “It’s a national extension of what we set out to develop in 1997 where we can rely on each other and trust in each other’s opinions and advice. The network is invaluable.” Car Craft Group CEO Peter McMahon added: “Darion Tonon and his team at Eblen Collision are an outstanding member of the group and an excellent example of the benefits of being part of a network and its principles. Dario in particular gives 100% to our group and is a leader who gives more than he takes.” The Group assists with the costeffective sourcing of parts and ancillaries. In addition, the logo on the front of the building represents the service, quality and reliability provided by the Group. Tonon believes it gives their customers an added element of confidence.

“We are also a member of Capricorn Society, where we take advantage of the suppliers’ Capricorn account, which, as you would expect, works well, allowing for seamless transactions. Being part of Capricorn really does make things easier.” The Eblen way of doing things Tonon initially suggests that it is for others to decide why they come to Eblen Collision, but when “pushed”, he points out that they have been surveying every single customer since 1997. They religiously use this feedback to implement positive change in the business. With a return rate of between 30% and 35%, the surveys provide invaluable feedback on their journey of continuous improvement. “Whenever a customer has had a negative experience – and it happens – we not only address the specific issue, but it makes us sharper in our dealings with every other customer. What makes us stand out is how we respond when things go wrong.” Looking ahead Tonon’s immediate plans are to ensure the business remains sustainable and that they continue to operate as efficiently and effectively as possible, especially as they are running at capacity on their existing footprint. “I’m involved with the Car Craft Group at a national level, so that keeps me busy and gives me immense satisfaction. In addition, I also get involved in other projects that may lead to new opportunities in the industry, but there is nothing on the radar at the moment. So, for now, we will keep on doing what we do well and service our customers to the best of our ability.”

Awesome street frontage.

The National Collision Repairer – 3 1


T E C H

T I P

with U-pol Australia

A body filler for everyone Understanding the extensive U-pol body filler range A frequently asked question is, “Why does U-pol sell so many different grades and ranges of body fillers?” Panel repair professionals like to use fillers they are familiar with, and as U-pol has developed and released new and improved body filler formulations, not everyone adopts the latest and greatest.

The real questions and considerations are: Ease of use. How quickly can the job be completed? Versatility. How many different materials will the filler adhere to, and how many different types of filling jobs is the product suited to? Personal work style and technique. Every professional develops their own way of working and gets comfortable with their favourite body-filler – so it’s a personal choice that comes from experience. The true cost. While body fillers vary in price, cheaper is not always better. Labour is the most expensive cost in panel repair. For this reason, price is largely irrelevant when choosing body filler, but not everyone sees it this way. The chemical engineers at U-pol spend a lot of time experimenting with formulations in the quest to produce better fillers that will cut down repair time both by being faster to work with and being reliable. Let’s look at the range and explain their unique characteristics: ISOPON – ISOPON is a low-cost consumer product range. The ISOPON P.38 multi-purpose filler is designed for

3 2 – TECH TIP

small automotive filling jobs for the home handyman. Everything needed (hardener and a mixing board) is included in the kit. It’s okay technology, but U-pol has better products for professionals. Easy – Many refinish professionals grew up with Easy, and it has a loyal following. When launched, it was leading-edge technology, but U-pol has moved on. Easy is suited for large fills and is great for regular budget crash-repair work. It provides a lot of filler for your dollar, performs well and comes in both medium depth repair formulations and fine finishing variants. Gold – Gold is U-pol’s middle-of-therange body filler featuring a good compromise between price and performance. Gold provides improved workability (smoother flow), lightweight, and easier sanding. For the refinish professional, it delivers faster results cost-effectively. Gold comes in both medium depth repair formulations and fine finishing variants. Fantastic – The first ultra-lightweight automotive body filler. Pick up a threelitre can of Fantastic and it is noticeably lighter. Fantastic has exceptional sanding qualities to improve finishing speed. Great for filling large panel areas and for reducing time sanding back. Dolphin – U-pol’s premium performance filler product range featuring the latest chemical technology. U-pol’s chemists improved on older filler technologies to provide the top professional refinish

results in the shortest time. They adhere solidly to a wider range of substrates so they can be used on aluminium, composites, plastics, zinc coatings and galvanised steel, as well as standard steel panels. It’s a great product that more than pays for itself in improved productivity and wide application. Dolphin comes in both medium depth repair formulations and fine finishing variants, including the latest product, Dolphin Speed Glaze, which truly is the professional’s secret weapon. It cures rapidly and sands back with little effort. Perfect for the busy repair shop. Special purpose fillers U-pol also manufactures fillers optimised for filling alloy wheel dings, plastics, special fillers for rust holes and high-strength fillers for applications where the ability to withstand heavier than normal abuse is important. Every product in U-pol’s filler range listed on the U-pol website has comprehensive information included to help you select a filler best suited to your application and style. But if in doubt, give us a call and we will guide you through the options. At U-pol, we have a body filler suitable for every application and budget. Happy filling! For more information, email: info@u-pol.com.au, or call Tel: (02) 4731 2655 or visit: www.u-pol.com.au


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C U S T O M

C O R N E R

with Owen Webb

Chic Henry (1946–2022)

I feel privileged to be able to put together a few words about my mate Chic Henry, his life and the many wonderful times we spent together. I’m sure everyone reading this will be aware that he was the founder of Summernats, but I also wanted to include some of his other accomplishments and throw light on what a wonderfully generous person he was.

Chic Henry, Andy Lopez and Owen Webb.

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I really want to get a couple of points across. Chic was an amazing, generous, caring, humble and extremely loyal guy. There may have been a custom car event without Chic organising, but it wouldn’t have been anything like the Summernats. He changed so many people’s lives and gave so many enthusiasts a platform, something to strive for and look

forward to each year. He would be absolutely blown away by the outpouring of grief and comments on social media, in person and at the last couple of events since his passing. I had heard of Chic back in the early eighties at the first Chev Nationals in Griffith and Narrandera, but the first time we really met was when we both attended a car show at Broadbeach and were standing in line at Sea World to enter the presentation dinner. After chatting for about 10 minutes, he told me he was tired of all the infighting and politics between the Hot Rodders and Street Machiners, so he was going to put on his own show, and everyone was welcome, no matter what they drove. “There are way too many egos and agendas in our fractured sport, and I just want everyone to get back and have fun with cars. Isn’t that what it is about?” He was also going to change the judging system and employ competent, qualified judges who knew about building cars and would come up with the right results. Two years later, he and his daughter Angela moved to Canberra, and the first Summernats was born in 1988.


Chic also had incredible foresight. He brought Rick and Karen Dobbertin from the US with the best custom car in the world at the time to the first event. Many of you will remember the J2000 Pontiac, which was followed up with Joe and Carol Cusamano’s Legacy ’57 Chev and later Jack Trepanier and his son Troy, who was, and probably still is, the best car builder on the planet. Meeting up with Jack and Troy at Detroit Autorama and convincing them to come to Summernats was one of the true highlights of our trips. These people remained lifelong friends and believed Summernats is the best event of its kind on this planet, a true testament to Chic and his vision. Later I learned how he and Angela lived in a workshop, went without meals, and did all the entries and organising using pen and paper – entry fees arrived in an envelope by mail, but they pulled off the first Summernats. Over the next few years they were guided by some close colleagues but, even so, battled through some really tough times. One of many things I learned about Chic along the way was his loyalty and resilience, which shone through in these early years. We had a couple of fantastic trips to the US where we skied Heavenly at Lake Tahoe in California, and I remember getting snowed in for three days, stuck in the hotel room but made some great plans for upcoming Summernats. After skiing for a couple of days, we made our way to Sacramento Autorama, one of our favourite shows on the US calendar. At events like this, we met the top US promotors who would introduce us to the builders and owners with a plan to bring some of these guys out to the Summernats. What Chic didn’t realise was these people had heard of him and his event and couldn’t wait to get out here for Summernats and maybe learn from him! We spent a lot of time on flights, and that’s where we came up with the idea of the Top 60 show at Summernats 12; as with previous events, entrants would get their cars judged and then just cruise around or go in the driving events. By now, the cars were getting better – much more

Chic’s Burnout at Summernats 30.

Chic with his granddaughter Lauren after she did her burnout in his beloved '62 Chev.

Chic with his family in Canberra.

The National Collision Repairer – 3 5


C U S T O M

detailing, especially undercarriages – and the entrants wanted somewhere to display and safely park for the weekend, so we came up with the Top 60 show. Chic was always looking at being ahead of the game and coming up with new ideas and ways to enhance the Summernats and the overall custom car scene. Chic loved putting the whole show together, particularly the Saturday night entertainment. He would always try to step it up each year with a bigger, better fireworks show and amazing spectacles. There were some crazy stunts: from Fireball Campbell in his XY Falcon that he borrowed and told the owner he wouldn’t damage, to the guy on the pushy with a “Rocket strapped to his back”, and Lawrence Legend jumping cars or buses in his Rolls or blowing something up – as I reminded him many times. My favourite was tying the Volvo to the jet car and burning it to the ground. There were also the months of planning to set off a fireworks explosion covering the entire arena with a nuclear-style mushroom cloud, but got pulled on the night as the feeling was they could blow the grandstand apart! I had a chat with him a couple of months ago and asked him where he found all these crazy people, and we just had a good laugh. He commented, “I don’t know how I got through all that! It was all just part of ‘Chic’s Party’!”

The Chic Henry Grandstand.

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C O R N E R

Reluctantly, he sold the Summernats after 25 years but was grateful to find Andy Lopez and the guys from OTP. Although he didn’t agree with every aspect of the event moving forward, he respected Andy’s decisions and was really grateful for the continuation of a truly great event. The look of surprise on his face at the last Summernats when we named the burnout grandstand in his honour will be etched in my memory forever. Andy has also dedicated the Grand Champion sword in Chic’s name, which is so fitting as the sword was always Chic’s vision as the highest achievement of any competition. This will ensure he has left a wonderful legacy as one of the best car festivals in the world. He was also so giving with his time for everyone. Whenever I would grab him at Summernats, usually after unveils, I’d take him around to look at the innovation and premium builds, but he couldn’t go two steps without someone coming up and thanking him for this great event. He would always have time for them and make them feel important. When we went to the Camaro Firebird Nats in Tumut a few years ago, we had breakfast, and I said, “Let’s walk down the street and check out the cars.” The next thing I hear is the Chev starting up and driving out. I had no idea where he was going. Then, about 15 mins later, he came back with a young kid in the passenger seat. The young guy was

admiring the ’62 and he’d said, “Jump in, and I’ll take you for a spin around the block.” Well, you should have seen the smile on that kid’s face. Chic just loved making people happy. These are just a few stories that show his generosity and caring. I’m sure there are also so many others reading this who would have a story or two of the generous, caring person Chic was. Even in his last stint in hospital, the way he spoke and respected the nursing staff was the same as always, even though he was suffering himself. Chic loved family, people, skiing, surfing and really loved music. It isn’t easy to summarise Chic’s life, but hopefully this has given you a little insight into a guy who loved cars, people, family and making other people happy. He will be missed, but the legacy will live on through Summernats and other car events. Rest in peace, my dear friend, knowing you did your best for our industry.

Editor: Photographs courtesy of Bright Design Photography

Owen is a leading figure within the auto re-styling and vehicle modification industry and a Lifetime Achievement Award inductee. He is Technical and Training Manager at Concept Paints.

Matt Abood, long time friend, 1999 burnout champion and burnout judge for 10 years.


T E C H

T A L K

with Saint Gobain

5

Minutes with ...

Farécla G360 ups the pace! New formulation boosts G360 Super Fast Polishing System as the ever more widely acclaimed system just got even faster. An upgrade to the formulation of optional step 2 product, G360 Finish swirl and hologram remover, has improved its handling properties, so you reach that flawless finish on blacks and dark colours noticeably quicker. And it’s a deeper gloss too, plus wipe-off is faster. Beyond product performance, the new formulation also boasts enhanced environmental credentials, with VOC content reduced to near zero. For those jobs where the ultimate finish is called for, it’s right on the money. And money, or rather saving lots of money, is where G360 is proving a big hit with body shops around the globe. Amazing speed and remarkable economy of use are acknowledged hallmarks of this game changing product set. Its eye-popping cutting efficiency – a breakthrough in abrasive technology – eliminates the need for expensive P3000 discs and improves process speed!

Top 10 tips to boost costeffectiveness with Farécla G360: 1. Don’t overapply – use between 30% and 50% less compound than you would normally use with other brands. Use sparingly – too much incurs additional and unnecessary cost and extra clean-up time and can clog the pad, reducing the effectiveness of the cut. 2. For optimum performance in removing P1500 sanding scratches, always use the Super High Cut Pad (GMC650). This reduces the need to use P3000, which reduces cost and cycle time. 3. When using a rotary polisher, ensure the machine speed is set to the correct level between 1500 and 1800 RPM – too slow or too fast will result in low product performance and increase polishing cycle time. 4. Apply light pad pressure. Don’t lean on the polisher or hold it at too steep

an angle – it might sometimes cut quicker, but holograms – and therefore reworks – can result. 5. Don’t polish for too long as this can put micro-scratches into the surfaces, which then take more time to get out. Using products that have a transparent film can help. 6. Knead a brand-new foam before first use and prime it with compound – this stops any initial “scratchiness” and prompts more effective polishing at the outset. 7. Always spur foam and wool polishing pads regularly. Wash them out with warm water and leave them to dry overnight to prolong their life – compound build-up from previous jobs will reduce cut and cause skating. Dried compound can put scratches into the surface. 8. Avoid polishing under-cured paint (paying particular attention to the baking oven panel bake temperature and cold spots, gun set-ups, spraying technique. Soft paint cannot be polished effectively and may require reworking at a later stage. 9. Always use two microfibre cloths (dirty and clean) – learn the folding technique for always using a clean section of microfibre to avoid marring the finished surface. 10. Finally, good housekeeping is paramount to a successful outcome. Ensure all machinery is well maintained and clean and that all pads are washed and spurred regularly. For further information, call SaintGobain on 1300 007 650, or visit http://www.saint-gobain.com.au

The National Collision Repairer – 3 7

Steven Hutchinson Saint Gobain When did you join the industry? 2012 What was your first job in the industry? Product Manager Tapes and Safety at Saint Gobain and now I am Product Manager for our Coated Abrasives Range. What do you like about the industry? I have a passion for great looking cars our products help car enthusiasts realise their dreams. What do you dislike about the industry? What not to like – it’s a great industry! What keeps you awake at night? I’m always looking for new ideas and products to fill gaps in the market, even if I have to be on late night conference calls Who is your biggest inspiration? It’s my dad, Ian from whom I developed my love of cars If you could change one thing, what would it be? Difficult to say as you can only make decisions based on info you have at the time. What do you do when you’re not working? I just love being a “swimming dad” supporting both my daughters and their passion for the pool Who in the world would you most like to meet? New Zealand racing car designer, driver and engineer, Bruce McLaren


S T A T E S I D E

with John Yoswick

Staff retention THREE UNITED STATES BUSINESS LEADERS SHARE THEIR EXPERIENCES AND OUTLINE SOME OF THE THINGS THAT HAVE WORKED FOR THEM. Perhaps it goes without saying that the shortage of collision repair technicians will have far less impact on your business the more successful you are at retaining the quality employees you have. Leaders of several collision repair businesses in the United States – ranging from a single-location shop to one of the largest repair chains in the world – recently discussed some of the ways they do just that. Tag Auto Group Owner Andy Tylka acknowledges that it has been a challenge to maintain his company’s culture and retain employees while the company is growing very quickly. Tylka had been operating six shops until recently when first one MSO, and then a second, chose to sell their businesses to Tylka rather than to a national MSO. In less than three years, the business grew from six shops to 15. “Fortunately, those people decided to sell to me because our culture was very similar to theirs – a single-familyowned culture. Knowing everyone’s name, having conversations, knowing something about everybody’s life,

Bruce Halcro.

3 8 – S TAT E S I D E

them knowing your life.” He said that rewarding loyalty is extremely important in retaining employees. “There might be a shop that needs a technician, and they’ll just load the new hire full of benefits and pay while disregarding the loyal employees who have been there all along,” he said. “I need to do a better job of that as well.” Growing your own new employees is a great way to instil your culture and develop loyalty, he said when he spoke at several association meetings last year. He shared details about his company’s apprenticeship program, including how it’s structured and how to find apprentices not just through autobody job boards but those in construction and plumbing, and so on. “There are people in other trades who are having a bad day or are looking for another industry. What shocked me was through all the association meetings, there were only two shops that had a structured apprenticeship program. All the others were deterred from getting apprentices because they just didn’t

Andy Tylka.

know what to do with them. I think that what the industry needs is at least some kind of guideline to give a momand-pop shop some direction as to apprentices other than just putting a kid with a technician and hoping they learn something. I’m hoping as our apprenticeship program develops to share that with the industry, and that will start to have a snowball effect.” Boyd Services Group It's not unusual in the United States to hear shop owners say they need insurance companies to pay higher labour rates so shops can pay the wages and benefits that will retain employees and attract more people to the industry. But that message may come through a little stronger when it’s being delivered by Tim O’Day, CEO of Boyd Services Group, which operates more than 800 body shops in Canada and (under the Gerber Collision & Glass name) in the United States. “My view, and most of the repairers I’ve spoken to, is the only way we’re going to retain and build our workforce is by paying more money to that workforce, to compete


with other industries,” he said. “The only way we can do that is through pricing. It’s going to cause increased premiums for vehicle owners. But otherwise, we’re not going to solve our customers’ problems and get their cars repaired on a timely basis.” Like Tylka, O’Day said the industry needs to retain more entry-level workers who join the industry. “Because the industry doesn’t have a formal, universal way of taking someone out of school, furthering their education and building their skills in an organised way, we lose a lot of people after they go to trade school. They come into our industry, and because we don’t train them properly to move them to the next level, we lose them to other industries.” To that end, he said, Gerber Collision created an 18-month technician apprenticeship program for students coming out of school or for internal candidates working as a porter or car-washer. “We spend tens of thousands of dollars per trainee, but they come out with pretty good skills after 18 months,” O’Day said. “We’ve made a commitment to more than double the size of that program this year. But I think in the long run, we can’t do it alone. We really need the majority of collision repair shops to make the same type of commitment and do it in an organised way, so these students grow and are successful in our industry.” Another “area of opportunity” that he said Gerber is “pursuing pretty aggressively” is making sure the

company’s shops are attractive workplaces for a more diverse workforce, including women and minority groups. “We’re doing a lot to create an inclusive environment that will allow us to successfully recruit and retain people who don’t look like me, and build our workforce with greater diversity,” he said. “Because if we go after the same demographic that we’ve always been targeting, we’re never going to solve the problem, and we’re not going to be as good a company. So we have a very strong commitment to improving diversity.” Capital Collision Center But it doesn’t require being a multishop operation to have what it takes to retain workers. In fact, owners of many single-location shops say they have an advantage over larger chains by offering a less corporate, more family-like atmosphere and culture that many workers want. Bruce Halcro of Capital Collision Center is one such shop owner. He said a change in pay plans was one step he took a few years ago to build more unity and teamwork among his employees. “We were paying a flat rate, and it created more divisiveness than anything,” he said. “Everyone was doing their own thing and saying, ‘That’s not my job.’ So we switched everybody to an hourly rate, working out a pay plan that got them as close as we could to the flat rate that they had.” Halcro added that he tries to get out to each technician’s work area

every day to talk with them briefly. “Sometimes it’s about the car they’re working on, but most of the time it’s about family,” he said. “I think that’s an important connection to have with employees. I think how you treat employees, showing them that you value them, really builds loyalty.” One thing Halcro said has surprised him was the impact he’s seen on his company’s culture from its sponsorship of a youth hockey team this past year. “So we had our own section, a ‘Capital Collision section’, at the games,” he said. “We actually hired a couple of the players to come in a couple of hours a day, twice a week, to clean the shop, empty garbage. By the end of the year, almost our whole crew was going to these hockey games. By Wednesday, they all would be talking about who was going to the hockey game that Friday night. Honestly, that was one of the best team-building things that we’ve done. It’s been impactful for our youngest employees to some of our older ones.” Editor: While we often discuss the “attraction and retention” of new talent, this is perhaps a timely reminder of the importance of focusing on what you have right now. John is a freelance writer based in the United States who has been writing about the automotive industry since 1988, he is also the editor of the weekly Crash Network www.CrashNetwork.com

The National Collision Repairer – 3 9


F U T U R E

L E A D E R S

Proudly sponsored by IAG

Nicole Tukavkin Fix Auto Somerville THE LATEST FUTURE LEADER OF THE INDUSTRY PRESENTATION WAS MADE TO 26-YEAR-OLD THIRD YEAR REFINISH APPRENTICE NICOLE TUKAVKIN AT BILL KUBEIL’S FIX AUTO SOMERVILLE FACILITY. After a brief introduction, MC for the occasion, George Manos, IAG’s manager, industry risk and governance, welcomed the guests and thanked Bill Kubeil for hosting the event. Manos then invited Fix Auto Network’s Steve Taylor to say a few words. “When we reflect on Nicole’s journey, it is so great to see her commitment and dedication to developing her skills and capabilities. She is a credit to young women everywhere and an inspiration to others across our network. She is a great talent, and we recognise that she represents the future of our industry. Congratulations,” said Taylor. Bill Kubeil, who was willing to employ Nicole as an adult apprentice in 2019, added: “We jumped at the opportunity to welcome Nicole to the team. She has an incredible eye for detail and is extremely conscientious in everything she does. We are all so proud of her.” Gary Wood of I-CAR Australia presented Nicole with two I-CAR training vouchers and added that I-CAR was honoured to support this incredibly important initiative. “Having made the choice to join our industry is a real credit to your desire to learn and grow, and we have no doubt this award is just the beginning of many more to come,” said Wood Manos returned to “the podium” and invited Nicole to come forward for an impromptu interview: GM: I believe you initially went into business with your mum in the hospitality sector. How did you become interested

in the collision repair industry? NT: I have a real creative side, so when I was in a local collision repairer for a minor repair, I saw the spray painter in action and I was hooked. GM: And how did you find your way into Fix Auto here at Somerville? NT: Initially, it was tough, but my local panel beater passed my resumé on to Bill Kubeil, who was looking for an apprentice – and the rest is history.” GM: Tell us a bit about your experience in the business? NT: It’s such a great place to work. The whole team is so supportive, and when I paint a car, and the customer sees the result, I know it’s a real team effort. GM: What can you tell us about your TAFE experience at Chisholm? NT: The classroom environment builds on my work here in Somerville. My teacher, Ben Raulin, and the facilities at Chisholm are excellent. GM: So, what do you do when you’re not working? NT: I spend time with my family, friends and my dogs, as well as staying in touch with my passion for arts and crafts. GM: And where do you see yourself in, say, five years’ time? NT: For the foreseeable future, I want to be the best spray painter that I can be and ensure our customers get the best repair we can give them. GM: And finally – what is your dream car? NT: I actually have my dream car, which is an HSV Maloo. Manos then congratulated Nicole on her achievements and presented her Future Leader of the Industry certificate. He said: “IAG is proud to continue its long-standing partnership with the National Collision Repairer on the Future Leaders of the Industry initiative, which is strongly aligned with IAG’s own values.” On receiving her award, Nicole said: “I am extremely grateful to Fix Auto Somerville, Fix Auto Australia and, of course, I-CAR Australia and IAG for their support of this award. Editor: We congratulate Nicole and wish her every success in her career.

George Manos presents Nicole with her certificate..

4 0 – FUTURE LEADERS

IAG’s ongoing support and sponsorship of these awards is greatly appreciated, as is the support from I-CAR Australia, who donates two training courses valued at over $500 to each Future Leader of the Industry.


CollisionRepairer THE

NATIONAL

A fully integrated business ENTREPRENEURIAL WOMEN FUTURE LEADERS LIFETIME ACHIEVEMENT MOVERS & SHAKERS SYMPOSIUM Proudly sponsored by

Acknowledged by the industry as the leading magazine

Network Connect Recognise www.nationalcollisionrepairer.com.au


L I F E T I M E

A C H I E V E M E N T

The National Collision Repairer Lifetime Achievement Awards, which began in 2007, was created to acknowledge the dedication and commitment of the men and women who have contributed to the collision repair industry over and above their “day job” and which extends beyond the scope of their local area. There are now 54 inductees on the Honour Roll, of which there are five international recipients, from the New Zealand, United States and Sweden, who have all not only contributed to the development of the industry in their own countries, but also left an indelible mark on the Australian collision repair landscape. These are the change-agents of our industry who have shaped, built, developed, influenced and, more recently, disrupted the industry, in many cases in the face of adversity and against staunch opposition. This award recognises the recipients’ perseverance, contribution and experience, which in total amounts to 1,900 years! Importantly, we continue to attract sponsorship that is a veritable who’s who of the collision repair industry, many of whom have been with us since the inaugural awards. So, once again, we take this opportunity to express our gratitude to the individuals and their organisations who support this initiative that truly does “honour the past”.

4 2 – L I F E T I M E AC H I E V E M E N T


The National Collision Repairer Lifetime Achievement ‘Honour Roll’ Richard Nathan 2007 ....................................

John Zulian 2012 ....................................

Garry Clear 2018 ....................................

David Weatherall 2007 ....................................

Tom Vukelic 2013 ....................................

Cec Simpson 2018 ....................................

Terry Flanagan OAM 2008 ....................................

Robin Taylor 2013 ....................................

Michael Wilkinson 2018 ....................................

Marshall Duncan 2008 ....................................

Ray McMartin 2013 ....................................

Mark Czvitkovits 2019 ....................................

Graham Winter 2008 ....................................

Colin Edwards 2013 ....................................

Martin Stone AM 2019 ....................................

Jeff Hendler (Int) 2008 ....................................

Ian Wilkinson 2014 ....................................

Julie Wadley 2019 ....................................

Max Chanter 2009 ....................................

Julie Thomas 2014 ....................................

Walter Zuber (Int) 2019 ....................................

John Howes 2009 ....................................

Brian Johnson 2014 ....................................

Brad Franklin 2020 ....................................

Robert Renwick (Int) 2009 ....................................

Terry Feehan 2014 ....................................

Jim Vais 2020 ....................................

David Newton-Ross 2009 ....................................

Owen Webb OAM 2015 ....................................

Jeff Williams 2020 ....................................

Wayne Phipps 2010 ....................................

Phil Nixon 2015 ....................................

Steve Economidis 2021 ....................................

Richard Pratt 2010 ....................................

Trevor Parkes 2015 ....................................

Garry Maher 2021 ....................................

Bob Rees 2010 ....................................

Tony Warrener OAM 2016 ....................................

Peter McMahon 2021 ....................................

Lance Weiss 2011 ....................................

Brenton Abbott 2016 ....................................

Rob Mildenhall 2021 ....................................

Mark Brady 2011 ....................................

Michael Killen 2017 ....................................

Tony Cafasso 2022 ....................................

Don Wait OAM 2011 ....................................

Carl Tinsley 2017 ....................................

Michelle Morgan 2022 ....................................

Tony Farrugia 2012 ....................................

Per Madsen (Int) 2017 ....................................

Peter Ruggeri 2022 ....................................

Bob Christie

Rex Crowther (Int)

Darren Wales

2012

2017

2022

The National Collision Repairer – 4 3


I N D U S T R Y

T R A I N I N G

A N D

E V E N T S

proudly

What’s in an

hourly rate – and what’s not Firstly, the boring bit! Definition. The amount that is charged, paid or earned for every hour worked. You pay a fixed or hourly rate for the workers’ time rather than paying for the products they sell. 1. Work out your total number of income-producing hours per year. Don’t forget to include time off needed for annual leave, public holidays, personal leave (illness or carers’ obligations), professional development (training and upskilling) and service and maintenance. 2. Determine the business operating costs, including administration (not just wages but office consumables and hardware), leasing, including premises, fleets and equipment (if owned, these figures still need to be calculated), licences, permits, insurances and costs to operate equipment and other fees (banking, telephone, internet, accounting and legal services). 3. Based on this information, recalculate your required rate, and consider how much profit/income you want to make, any capital equipment that needs to be paid back and, of course, the costs of goods and materials. The impact We’ve all been down this road before and have accountants who figure out the numbers, and we argue with work providers that their figures are incorrect. Yes? Most times we find our hourly rate figures are pretty scary because we simply don’t charge out that amount. No matter who our work providers are, it will always be a funny money, funny time situation. So, we have adapted to the situation and now run our true hourly rate figures in the background to produce worksheets/work orders for our technicians with real rates applied. I keep asking myself and others

what’s missing from our estimates. Firstly who is responsible for writing them? Who has to be the most versatile member who understands how the different departments operate? Who knows where to gather all the OEM and technical information? Who knows how to liaise with customers, technicians, insurers and employees? That person is probably the most important individual in our business. That person is the estimator! So, what’s missing? In many cases, we get a little brainwashed by being told repeatedly that it’s part of the rate or is included in the times. But now that we have our proper definitions, let’s see if we can start listing some of these missing line items: • Estimate analysis – we expect our technicians to read the estimates, sort through the damaged parts and extra labour required and liaise with an estimator or production manager to complete our estimates. • OEM analysis – we give the technicians all the paperwork from the OEMs but do we allow them time to read and absorb that information? • Repair analysis – a structurally damaged vehicle is measured but is a technician going to start repairs without thinking? Or will they come up with a repair plan or maybe absorb time from other technicians when looking at other options? Are we going to admonish a technician on his phone while looking up how to dismantle a door handle? • Tune welders and destructive tests – all OEM and training bodies expect technicians to spend time tuning their welders until the visual inspection is correct and then destructive test each weld before performing any weld on a customer’s vehicle. • Set up work bays and clean up – just moving damaged vehicles in and out

4 4 – INDUSTRY T R A I N I N G A N D E V E N T S

can be time-consuming, let alone putting all the tools away and cleaning the bay ready for the next incoming job. • Prep, apply and clean up – products like foams, urethanes, textures and bonding don’t apply themselves. It takes every technician time to set up practice runs and get the desired effect. • Miscellaneous supply items – should products like foams, urethanes, textures and panel bonding appear in the parts section of estimates? I am in favour as this would ensure the product has the correct shelf life and specific mixing tips. The product is recorded to the estimate and if an image of the batch number is also recorded, we have a paper trail in the unfortunate event of a product failure. • Proper disposal costs – when we consider the cost per litre to dispose of old coolants and other nasty liquid waste, we are well behind. In addition, we also have general, steel and cardboard wastes. • PPE – it is a requirement by law that workshop owners supply proper PPE not just to our technicians but also to anyone entering the workshop, whether an employee or visitor. • Consumables – some work providers calculate consumables, but for those that don’t, we need to be thinking about weld consumables, sandpapers, disks, cleaning consumables, etc. • Measure and align ADAS components – today we have more ADAS sensors, radars and cameras than ever before. Even though our panel technicians will probably not be responsible for the calibration process, it is essential that time is spent ensuring the correct positioning of these items prior to calibration. In closing, this is just to make us think about all the operations we do and supplies we use with little or no compensation. If we don’t ask, we don’t get!


brought to you by

Calendar of events

Course Spotlight

KNOWING WHAT’S COMING UP AND WHEN IT’S ON

Capricorn Futures Collide II 19 to 20 August 2022 – Gold Coast Axalta presents 2023 and Beyond 21 August 2022 – Gold Coast Automechanika 13 to 17 September 2022 – Frankfurt

Training contacts 3M Australia George Di Scala Tel: 0400 382 649 AkzoNobel Paul Horvath Tel: (03) 9644 1711

PPG Australia Pty Ltd www.ppgrefinish.com.au/training VIC/TAS: (03) 8586 0000 NSW/ACT:(02) 9854 6600 QLD/NT: (07) 3823 8000 SA: 0412 832 919 WA: 0437 902 125

Axalta Coating Systems Product training Axalta services Tel: 1800 292 582

Protec Tel: 1800 076 466

BASF Australia Ltd James Green Tel: 0402 110 378

Saint Gobain Customer Service - 1300 007 650 Michelle Morgan - 0425 516 894

Dents R Us Training Academy Laury Chibnall Tel: 0438 383 555

SAPE Automotive Training Academy Tel: (02) 9772 9000

iBodyshop E: seminars@ibodyshop.com Tel: 1300 361 541

sia Abrasives Tel: 1300 742 123

I-CAR Australia Brisbane Office Admin Tel: (07) 3219 9088

Thatcham-Escribe www.thatchamescribe.com.au 1300 769 348

STORKAWD Pty Ltd (Fusor and Farecla) Tel: (03) 9560 6060

U-POL Tel: 0400 366 483

Mipa Australia Pty Ltd Tel: (03) 9739 8800

Sherwin Williams Tel: (02) 4368 4054

Introduction to Carbon Fibre Overview Carbon fibre has been used prominently in aircraft designs for years. It’s five times as strong as steel and twice as stiff yet weighs two-thirds less. And now its gaining popularity in vehicle designs as automakers strive to hit CAFE (Corporate Average Fuel Economy) standards. This course will help you identify and understand this high-tech material and dispel some common myths related to its collision repair— so you can get ready for the lightweight vehicles you’ll no doubt see come through onto your shop floor. Course Code CFR01 Course Format Live Classroom and Virtual Classroom I-CAR Credit Hours 4 Hour I-CAR Points 1 ProLevel Role Relevancy Aluminium Technician Assessor Estimator Non-Structural Technician Structural Technician

The National Collision Repairer – 4 5


P R O D U C T

S H O W C A S E

WorkShop Solutions from Car-O-Liner Car-O-Liner’s latest WorkShop Solutions mean that you can configure the workshop as you wish to enhance productivity and efficiency. WorkShop Solutions provide organised inventory control solutions such as tool boards, wall sections and separators that allow you to configure unique work bay designs to meet your collision repair workshop’s space requirements. Trolleys can easily be moved to where they are most needed, thus increasing efficiency and cycle times. With WorkShop Solutions, you can increase your profitability by ensuring that your workshop is well planned and organised. Parts silhouettes on the tool boards ensure that repairs can be completed more quickly and efficiently as tools and equipment are always in their correct places – no need for the technician to waste time finding what is needed to complete the job.

• LEAN production practices. • Easy to attach/detach and move the wall panels and shelves from walls to tool wagons. The working environment of a collision repair workshop plays a crucial role in the overall customer experience. It is here that the customers form their perception of your workshop and your brand, just as it is here that each employee’s sense of belonging, pride and personal responsibility is created. Car-O-Liner – when only the best will do! For more information, contact www.car-o-liner.com.au or call Car-O-Liner Australia on Tel: (02) 4271 6287.

Features and benefits • Parts silhouettes ensure tools are returned to the proper location, leading to effective inventory control. • Ergonomic layout ensures technicians can find tools and complete repairs faster. • The attractive and organised workshop increases customer confidence. • High quality, sturdy construction holds multiple parts, giving a long life with low maintenance costs. • Space saving design maximises the use of wall or wagon space. • The product range is flexible and matches multiple global car manufacturers’ parts designs.

mega macs X from Hella Gutmann – always individual, always flexible The mega macs X from Hella Gutmann is the latest diagnostic unit in the Hella Gutmann mega macs range. A flexible, modular system with state-of-the-art diagnostic technology at its core, a range of software options and accessories ensures the mega macs X provides the optimal diagnostic solution whatever your workshop requirements may be, now and as your needs grow. Expertly designed, the mega macs X is both compact and robust, ensuring it can more than meet the demands of busy workshop environments. It contains a powerful processor – the “brain” of the solution, for faster diagnosis and repair. With no in-built display or keypad, the mega macs X connects wirelessly to your preferred external display and input device, whether a tablet, notebook or PC running Windows, Mac OS, Linux or Android. For ultimate flexibility, the mega macs X solution also offers four software modules, each providing varying degrees of functionality. From basic features to advanced capabilities, you pay only for what you need, with

4 6 – P R O D U C T S H OW C A S E

upgrades available at any time. In addition to the core diagnostic unit, complementary high and low voltage measurement modules are also available from Hella Gutmann. The MT-HV has been specially designed for work on electric vehicles, guiding you safely through these measurements. Hella Gutmann calibration and diagnostic solutions, including the mega macs X, will be on display at the Capricorn Futures Collide Collision Repair Conference on the Gold Coast this month. For a no obligation discussion with one of our specialists, call 1800 061 729 or email hgscustomersupport@hella.com


Aftermarket automotive parts and accessories range from ACM Parts ACM Parts is partnering with market-leading brands to offer a new range of aftermarket automotive parts and accessories. The ACM Aftermarket range currently focuses on cooling and lighting products, including radiators, intercoolers, condensers and headlights, but will continue to expand. Each part is sourced from renowned industrycertified suppliers, ensuring it meets or exceeds the OEM equivalent in quality, fitment and functionality. Each partner offers an aftermarket range of original equipment supplier (OES) parts, which means they are made in the same factory, to the same specifications, as their OEM counterparts. Because ACM Parts partners with industry-leading suppliers, you can trust that ACM’s Aftermarket range is focused on quality and reliability. You can rely on every part to meet all the OEM lifecycle performance standards – offering repairers an easy, fast and cost-effective solution for sourcing parts. BorgWarner is a global product leader in the aftermarket cooling range, with clean and efficient technology solutions for combustion, hybrid and electric vehicles. Their expanding range currently consists of radiators, condensers and intercoolers to suit a wide range of makes and models. ACM Parts has partnered with Hella and Valeo to offer an extensive range of aftermarket lighting options. The range focuses on headlights to suit many European makes and models, including Audi, Volkswagen, Mercedes, BMW and Renault. As Australia’s largest alternative and specialty parts

provider to the automotive repair industry, ACM Parts is keeping vehicles on Australian roads. We support better ways to repair vehicles by providing options to extend a vehicle’s life and providing customers with a comprehensive range of reclaimed, genuine, and aftermarket parts to suit your repair needs. Setting the standard for service, product availability and quality assurance for the repair industry, ACM Parts’ unique and integrated model allows us to control the supply chain of parts through ACM Parts dismantlers, demand tracking, and warehouse capabilities. We offer our customers an easy, fast and cost-effective solution for sourcing parts that is backed by our limited lifetime guarantee. In the unlikely event a part fails, ACM Parts will cover the cost of replacing the part. For more information, visit: www.acmautoparts.com.au

W I L L KO M M E N TO

O U R W O R L D. WIN A TRIP OF A LIFETIME TO BMW WELT, GERMANY. For your chance to ‘meet us in München’ (Munich), enter the BMW & MINI Trade Partner Programme 2022 exclusive member­only competition to win a trip of a lifetime to BMW Welt, Germany. To win a week of BMW immersion experiences including an ‘off­limits’ workshop tour, and a behind­the­scenes visit to the BMW Plant, you simply have to be a Trade Partner Programme member and reach your given purchase target throughout 2022. To find out more or to apply for membership visit the BMW & MINI Trade Partner Programme Website at tradepartner.bmw.com.au *Terms and Conditions apply. Visit https://tradepartner.bmw.com.au/ to read the ‘Trip of a Lifetime’ competition terms and conditions. Open to AU bodyshops & mechanical repairers who are BMW & MINI Trade Partner Programme members. Starts: 1/3/22. Ends: 11:59PM AEDST on 31/12/22. Max 100 entries p/Period Draw. Period Draws (1 per Group) on 7/7/22; 6/10/22 & 19/1/23. Annual Draws (1 per Group) on 19/1/23. All draws at 5/210 Central Coast Hwy Erina NSW 2250 at 1PM AEDST. Period Prizes (1 per draw): $1.5K BMW Driving Experience voucher. Annual Prize (1 per draw): 1st prize – trip for 1 adult to Munich valued at up to $25.5K; 2nd prize – $1.5K BMW Driving Experience voucher; & 3rd prize – $1K BMW or MINI dealership voucher. Winners at https://tradepartner.bmw.com.au from 14/7/22. Promoter: BMW Australia Ltd (ABN 11 004 675 129) of 783 Springvale Road, Mulgrave VIC 3170. NSW Permit No. TP/ 01661. ACT Permit No. TP22/ 00257. SA Permit No. T22/ 173.


P R O D U C T

S H O W C A S E

Jollift 1330 Hydro-Pneumatic Lift from SAPE Need a new lift for your workshop? The flexibility of the Italian-made Jollift 1330 Hydro-Pneumatic Lift’s modular design means that multiple benches can share one pull post, one set of clamps and one set of wheel stands, which makes it totally affordable for each work bay to have its own repair bench. The Jollift 1330 is ideal for small to medium repairs, and, while it can be used for stripping, refitting and pulling repairs, it is also a great tool for estimating.

sides of the lift. • Mechanical safety catch. • Emergency stop button with key against non-authorised use. • Outer and inner wheel stops on the wheel lifting supports. • 3000 kg max capacity. • 96 mm minimum height. • 1300 mm lifting height. For further information, contact the team at SAPE on (02) 9772 9097 or visit sapegroup.com.au

Features and benefits: • Pneumo-hydraulic control unit. • Standard lifting by rubber blocks and wheels free. • For the safety of people working near the vehicle, the telescopic lifting supports are inside the footprint area of the vehicle that has been raised. • Reversible load, the heaviest side of the vehicle (motor side) on both

Plus 200 halogen globes from NARVA Narva has released its highest performing halogen headlight globes to date. The powerful Plus 200 range offers a remarkable 200% greater light volume compared to standard halogen globes. Along with this impressive light volume comes longer beam penetration of up to 80 metres more distance. Another key benefit of Plus 200 performance globes is their quality of light, which is 20% whiter (3,750°K) than standard globes – white light more closely resembles daylight and helps to reduce driver eye fatigue for improved visibility and added safety. Unlike many LED globe upgrades, the Plus 200 range is ADR-approved and totally street legal. It provides a safe and efficient upgrade to OEM lighting, making them suitable across various automotive applications. Despite the notable performance benefits, there is no increase in power consumption or heat displacement with Plus 200 performance globes, meaning they can safely be used in polycarbonate headlamps. The new globes are available in two fitment options – 12V H4 (60/55W) and 12V H7 (55W) – in single and twin packs from leading automotive and transport outlets nationwide. This latest release adds to Narva’s extensive performance globe range with ADRapproved globes to suit all driving requirements, be it more light, whiter light or longer life. For more information, visit: www.narva.com.au

4 8 – P R O D U C T S H OW C A S E