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April 2018



CollisionRepairer News, views & information for the Collision Industry Professional ACKNOWLEDGED BY THE INDUSTRY AS THE LEADING MAGAZINE

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The iMOVE CRC connects industry with world class research See how BASF’s Chris Titmarsh is reshaping our industry We look at Synergy Auto Repairs as they transform young lives

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Our greatest asset is seldom on the balance sheet Whether we run our own businesses or work within larger organisations, we all too often focus on the financials as a measure of success. Obviously, there are many stakeholders to satisfy, including business partners, lenders and shareholders – all looking for a satisfactory return on investment. Of course, these are critical measures, as is the strength of the balance sheet, but a critical asset that is conspicuous by its absence from the balance sheet is your people. Notwithstanding this, it is great to see that so many organisations and businesses have programs in place to manage their people. Formal programs such as performance review processes, succession planning and talent development initiatives are all too familiar, as are family support and informal reward and recognition programs in private businesses. In fact, the traditional human resource department, once viewed as a support function, is now wellentrenched as a strategic business partner to the office of chief executive in the more progressive organisations. At a grass roots level, these programs can be difficult to grasp and so it falls to all of us to contribute to growth and development, not only of our own staff, but those that are trying to find

their way in our industry. On page 14, we meet Chris Titmarsh of BASF who, amongst other things, speaks about the responsibility as an industry leader to contribute to the development of future talent. BASF contributes through their association with local TAFEs, their Glasurit EDUCATE program and their global industry partnership with WorldSkills. We also visit Kangan Institute’s Apprentice of the Year Awards where it was great to see young men and women recognised so early in their careers. Kangan’s industry partners, PPG Industries, 3M and The Sheen Group all presented awards on the night. You will find the special report on page 28. In our Talking Shop series (page 20) we visited Synergy Auto Repairs, a social enterprise that works with young offenders to harness their interest in cars in a more productive way. With a success rate now in the mid-seventies, it really is changing these young lives. And speaking of young talent, on page 13 we revisit one of our early Future Leaders of the Industry, Jordan Atkins, who has progressed from an unemployed preapprenticeship program to win the Regional WorldSkills competition in the Vehicle Painting category Sydney


West in 2014. Last year she was a WorldSkills judge in the Sydney West regional competition. We also continue our focus on technology-based innovation and introduce the iMOVE CRC on page 18, which is looking to improve life on our roads by addressing the challenges and solutions across three core areas: intelligent transport systems, freight and logistics, and personal and public mobility. This is the first in a series of articles from this leading-edge organisation. Similarly, Thatcham Research presents a thoughtprovoking editorial on vehicle control systems on page 36 and the Car Guy discusses the technology behind the Audi range and how it is impacting the collision repair industry on page 30. In summary, we have a dual focus in this issue: the development of new talent and the development of new technology. We must never lose sight of the inter-relationship between the person and the machine. As always, happy to chat.

The National Collision Repairer magazine – Making a difference in our industry


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“Staying connected” The National Collision Repairer – 1



CollisionRepairer 2018

Contents Latest News

Special Reports

Local news


Global news




Thatcham Research highlights the challenges of excessive control systems.


Product Showcase

Movers and Shakers


Chris Titmarsh of BASF is making his mark on the industry and we discuss his impact and his future plans.

Future Technology


We introduce the iMOVE CRC as they build a bridge between industry and cutting-edge research.


Talking Shop


We visit Synergy Auto Repairs to see how this social enterprise is changing young lives.

Axalta’s Paul Polverino share his tips on dealing with winter temperatures.

Events Update and Training Contacts

Regular Features

TAFE Talk 44 46

Summary of the latest products designed for your business.

Future Leaders

Jordan Atkins shares her experience judging the WordSkills Regionals.

The Car Guy

A full report on the 2018 Kangan Institute Apprentice of the Year awards recently held in Melbourne.

Lifetime Achievement Award 34


John provides an insight into the latest European OEM technology.

Custom Corner


Owen takes us through Autorama 68 in Sacramento.

Stateside 28



John looks at the four key steps of a successful mentorship program.

I-CAR Update


Mark reinforces the importance and benefits of I-CAR Gold.

The nominations are in and the voting is underway.

EDITOR: Joe McFadries 0458 588 333


ASSOCIATE EDITOR: Josephine McFadries 0406 421 902

Josephine McFadries 0406 421 902

EDITORIAL CONSULTANT: David Newton-Ross 0418 298 572

PRINTED BY: Bright Print 02 9757 3000

SUB EDITOR: Joanna Dolan ART CONSULTANT: Chris Stone (Stone Dezine) 0407 939 668

PUBLISHED BY: JMF Solutions Pty Ltd PO Box 3183, Dendy, Vic 3186 Australia 0458 588 333




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Collision Repair A s s o c i a t i o n the benchmark for quality

DISCLAIMER The National Collision Repairer is published by JMF Solutions Pty Ltd, 452 Victoria Street, North Melbourne, Victoria 3051.This publication is copyright. Apart from any fair dealing for the purpose of private study, research, criticism and review under the Copyright Act (1968), no part may be reproduced by any process without written permission. Enquiries should be addressed to the publisher. The publisher believes all the information in this publication to be correct at the time of printing, however is not in a position to make a guarantee to this effect and accepts no liability in event of any information proving inaccurate. Prices, addresses and phone numbers were, after investigations and to the best of our knowledge and belief, up to date at the time of printing. It is also not feasible for the publisher to ensure that advertisements which appear in the publication comply with the Competition and Consumer Act (2010). The responsibility must therefore be on the individual, company or advertising agency submitting the advertisement for publication. Whilst every endeavour has been made to ensure complete accuracy, the publisher cannot be held responsible for any errors or omissions. Copyright © JMF Solutions Pty Ltd ACN 117 914 235


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Capricorn Group Chief Executive Officer Greg Wall announces his retirement Greg Wall has announced that he will retire from his role as Capricorn Group CEO in June 2019. Together with the support of the Capricorn board of directors, Wall’s experience and leadership has been integral to the continued success of this cooperative organisation. He and his team have ensured that Capricorn continues to generate record returns for all its member shareholders throughout his highly successful tenure. According to Wall, this decision did not come lightly given Capricorn’s constant growth and success. “This was not an easy decision and it

Greg Wall

followed careful consideration and deliberation with both the Capricorn board and my family. Capricorn is in great shape and has such an exciting future ahead. It is and will continue to be a great organisation and I have

loved every minute of making it ‘just easier’ for our members to run and grow their businesses. I am so proud of what we have achieved together over the nearly seven years since I joined Capricorn,” he stated. “I will work with the Capricorn board to plan and deliver the best possible outcome in terms of my successor as Capricorn continues to evolve and go from strength to strength. It has been a pleasure to be at the helm of this wonderful cooperative. In the meantime, I look forward to continuing to make it ‘just easier’ for all of our members,” Mr Wall said. Mr Wall has deliberately made this early retirement announcement in the interests of complete transparency to both the Capricorn board and the many thousands of Capricorn members across Australia and New Zealand.

Sales leadership – the BASF succession plan BASF’s Coatings division has welcomed Mark Spiteri as National Sales Manager Australia and New Zealand. Mark joins BASF following a successful career as an experienced general manager with a background in multisite retail store sales and operations and managing large national sales teams in a business-to-business environment. Mark will succeed David Priestley who will retire from the organisation. In addition, BASF has also made several role changes within the team, with some new faces joining the group. “The changes that have taken place in our sales team are part of a long-term succession plan for our coatings team,” said Tony Wiggins, Head of Coatings, ANZ for BASF Australia Ltd. “During the past ten years, David Priestley has successfully committed himself to the company and his national role. He will be sorely missed by the BASF team. We are fortunate to have Mark join our team. Mark is an experienced successor for the National Sales Manager role,” he added. Shaun Batty has been appointed as the Business Development Manager, Qld. Shaun has an extensive history in the industry as a qualified panel beater and spray painter, business owner and over five years as a state manager in 3M’s automotive division. Ian Johnson, who has been with BASF for fourteen years, has transitioned from Technical Sales Support Manager to Business Development Manager, NSW. The Technical Sales Support Manager role has been filled by David Handcock, who has 42 years’ experience in the industry. Mark Harrison is no stranger to BASF automotive refinish brands having previously worked with a

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distributor of BASF products for nine years and has worked in a state management role. Mark commenced employment with BASF late last year as the Business Development Manager WA, SA, Tas, NT. Joining Mark is Mathew Pascoe, who has taken up the role of Business Development Representative in South Australia. Mathew has over 22 years industry experience. BASF’s Key Account Management team, led by Senior Key Accounts Manager Paul Hooper, welcomes two new team members. Danny Berti, has taken up the position of Key Accounts Specialist, a move from his role as Business Development Manager, NSW and Colin Blandford has joined as Key Accounts Specialist for Qld and New Zealand. “In an ever-changing industry, it is important that we provide the highest level of service to our customer network,” said Wiggins, “I strongly believe we have the best team moving forward.”

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3M brings Chip Foose to Meguiar’s MotorEx 2018 After his whirlwind tour to the 2017 Bathurst Supercheap Auto 1000 last October, Chip Foose has his sights set on being back on Australian soil again to attend MotorEx 2018. 3M is excited to be bringing Chip out as their special guest to attend and headline the show as it is a special opportunity for Australian car enthusiasts to get up close and personal with an icon of the global automotive industry. There will be plenty of fan interaction with signing sessions, drawing workshops and panel chats across the weekend. Chip will also be hanging out at the event, taking the opportunity to look at the cars on show and meeting

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people on the 3M stand. 3M will also be presenting a special Chip Foose breakfast workshop with local apprentices and TAFE students where he will inspire the next generation about the career opportunities in the changing automotive market. This is an important part of 3M’s continued commitment, inspiration and innovation in the Australian Automotive Aftermarket industry. “Chip is global brand ambassador for 3M, and it’s exciting that he’s coming to Australia and sharing his passion. It’s important to 3M that Chip gets the chance to interact with apprentices, fans and businesses in Melbourne, and that’s exactly what he’s going to do at Meguiar’s MotorEx,” said Andrew King, Business

Manager of 3M ANZ Automotive Aftermarket Division. Meguiar’s MotorEx takes place May 26–27, 2018 at the Melbourne Showgrounds, Flemington. For more information about 3M, Foose or 3M’s involvement at MotorEx, please contact your 3M sales representative.

Training courses over the two years will include: • Advanced painting techniques • Colour matching • Paint chemistry and troubleshooting • Motor manufacturing future trends • Financials, profitable paint shop, calculating the hourly rates required to run a business • Management, process creation and implementation. The training courses will also be made up of peers also participating in the scholarship. Each student was presented with their scholarship pack, which includes: a personalised SATA 5000 RP digital spray gun, a SATA Airfed Hood and a PPG jacket, bag and spray overalls. The scholarship will continue for the next two years, even if the students change employer. The students will also be mentored and

receive two additional days training at PPG’s Eastern Creek Training Centre. The new recipients of the scholarships came from around the state (Griffith, Goulburn, Dubbo, Nowra, and Morisset), as well as across metropolitan Sydney. Garry Clear, representing TAFE NSW, thanked PPG for their initiative and support of the scholarship program and Richard Nathan, previous recipient of a National Collision Repairer Lifetime Achievement Award, spoke to everyone about his experiences in the industry and let them know that this is still a great industry in which to be involved. EDITOR: The National Collision Repairer once again congratulates PPG on the program as it enters its second year. Ken Wiggens and the team at PPG NSW continue to do a great job in supporting the young talent of the future.

PPG TAFE NSW scholarship program PPG Industries continued its scholarship program in conjunction with TAFE NSW at their Eastern Creek Training Centre with a new intake of second year apprentices earlier this year. The PPG TAFE NSW Scholarship Program was created in 2017 in response to the increasing need for skilled men and women in the automotive collision repair industry. Eight scholarships were awarded across NSW to kick-start the program last year. As the program moves into its second year, another eight second year TAFE students were selected to receive a scholarship pack. They were accompanied by their employer and/or their parents plus PPG area managers and TAFE representatives at the welcoming event held recently at PPG’s Eastern Creek Training Centre. The TAFE students were welcomed into the program by PPG Business Manager, NSW/ACT Ken Wiggens who then handed over to Training Manager Trevor Duke who outlined the program to the students, the TAFE representatives, the employers and family members of the students.

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AAA Radiators approved by Subaru

AAA Radiators has recently been approved as a specialist reseller for Subaru Australia, with the ability now to supply genuine radiators, air condensers and genuine Subaru coolant. This recent appointment is a recognition and reward, not only for the quality of their automotive cooling products, but their reputation and status as a leading company in the automotive industry. AAA Radiator Specialists is an Australian-owned family company specialising in the distribution of automotive cooling components. The company has been established for over 40 years and is recognised as an industry leader due to their knowledge and experience gained in the trade. AAA Radiators are wholesalers to the trade, stocking radiators, air condensers, intercoolers, oil coolers and fans for all makes and models. AAA is also the largest distributor of genuine and OEM headlamps. AAA Radiators 40 years’ experience enables them to provide customers with the best quality products at the most competitive price. “As an Authorised Subaru Reseller, we are proud to be able to offer our customers a complete range of genuine Subaru cooling products,” said Andre Nahabedian, Director AAA Radiators. For more information, you can contact the team at AAA Radiators on 1300 725 683.

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Axalta launches repair planning course to help customers improve body shop productivity and efficiencies Axalta Coatings Systems is now offering an I-CAR approved repair planning course designed to enable estimators and repair planners to write a thorough damage estimate. The repair planning course from Axalta Services will enable participating customers to walk away with an indepth understanding of how to improve body shop front end processes that will not only help to improve business efficiencies and productivity but will ultimately translate into happier car owners and insurance partners. Gone are the days when you could visually inspect a car and give a rough estimate of the damage – and it would be close to the mark. Today, vehicles are highly sophisticated in design and electronics, substrates are more complex, as are the coatings and repair processes needed to get the car looking as good as it did when it left the factory. Therefore, it is imperative to provide a detailed analysis of the vehicle’s damage and accompanying documentation to avoid encountering cost and time crippling stoppages and, if applicable, reactive supplements. The repair planning course (also known as Blue Printing) will show body shops how to do this effectively by helping them think through the repair, not the damage. Aiming to review all the facts of the accident, body shop technicians will be able to identify the areas that need focus, with a full 100% teardown of the damaged area. This ensures all damage is highlighted, assessed and well documented and the repair methods comply with OEM procedures. The course highlights these simple steps to allow body shop team members and insurance partners to have a clear understanding of the actual damage and what needs to be done before the job is even started.

Not only will they be shown how to deliver a complete estimate of the damage, but there will be no surprises during the repair process. Say goodbye to wasted technician time, increased estimator workload, excessive written supplements and production inefficiencies and, of course, the dreaded last minute missing part problem. “It is not about how long a technician is working on the job, it’s the number of times that the job stops due to unforeseen damage or missing parts that plays a critical role in the final costing of the job,” explained Robin Taylor, Axalta Services Manager. “The repair planning course will show the technician how to conduct a meticulous teardown, making sure everything needed to make a job run smoothly is there from the start. Cars will be processed faster, leading to productivity increases that translate into greater profitability for the body shop. It is a win-win for the body shop, their insurance partner and, of course, the car owner.” The 2018 dates for Axalta’s Repair Planning course are as follows: • Queensland – 11 April • South Australia – 17 April • Western Australia – 9 May • Victoria – 23 May • New South Wales – 30 May Axalta’s training alliance with I-CAR means that, upon completion of the repair planning course, you will be awarded credit hours that can be applied towards I-CAR Gold Class Professionals and Platinum Individual designations or be used to meet role relevant annual training requirements. Full details on Axalta Services and the latest courses available can be found at


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IAG Quality Report for property and motor repairs 2016–17 srtb srtbsr tb IAG has released its fifth Quality Report, the insurance industry’s only report that provides annual data on property and motor repair standards. The IAG Quality Report gives insight into the monitoring, assessment and quality of repair standards across IAG’s nationwide property and motor repair network. IAG has been investing in its Partner Repair Network since 2012 to deliver safe, quality repairs and a high level of customer service across all its brands. The motor and property repair businesses with whom IAG partners have the skills, technology, equipment and resources to deliver efficient, high quality repairs for their customers across the country. In 2016–17, IAG undertook 43,478 quality inspections of motor vehicle repairs. Quality issues were identified in 0.51% of authorised repairs and potential safety issues in 0.01% of authorised repairs. IAG also undertook 6,200 quality inspections of property repairs. Quality issues were identified in 2.56% of authorised repairs and potential safety issues in 0.05% of authorised repairs. Where an issue was identified during an inspection, IAG worked with repairers to rectify them. IAG Executive General Manager of Short Tail Claims, Steve Fitzpatrick, said IAG is focused on continually supporting its partner repairers to further enhance their ability to deliver the highest quality repairs and service for customers. “Over the past financial year, we increased the number of inspections across all brands underwritten and backed by IAG, with almost 50,000 motor and property inspections completed,” Fitzpatrick said. “We will ensure our Partner Repair Network continues to evolve to provide the best possible experience for our customers with the delivery of high quality repairs and excellent customer service.” IAG has also introduced the Road to Gold I-CAR Certification for Motor

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Partner Repairers. This training will take approximately 24 months for partners to complete and is currently being rolled out progressively state by state. This certification will further enhance the knowledge of IAG’s motor partner repairers and give their customers further peace of mind that their vehicle is being repaired to the highest quality standard by a repairer with the highest possible accreditation in the nation. The I-CAR program complements the range of initiatives IAG has put in place to ensure the quality of the repairs, including

a 10 Point Quality Repair Plan, the Partner Repairer National Standards, and IAG’s attainment of I-CAR Gold Class Insurer status. IAG is also using the latest technology to help its customers recover from incidents as quickly as possible. “We are using drones, which allow us to more quickly and safely assess a property after a fire, storm or flood. This means we can get the claim process underway for our customer as quickly as possible,” Fitzpatrick concluded. To view the full report, visit:

Gemini Accident Repair Centres raise over $33,000 Known as the fresh approach in automotive accident repairs, Gemini Accident Repair Centres have taken a fresh look at corporate social responsibility by engaging their franchisees to raise vital funds for Variety, The Children’s Charity of Queensland, by doing what they do best – repair cars. But this was no bake sale. By leveraging their partnership with leading parts supplier, Auto Parts Group, who offered a donation for each of their parts used, Gemini Accident Repair Centres across the nation raised over $33,000 to support Variety Queensland in their vital mission. Variety Queensland, known for the iconic Variety Bash, provided almost $1 million in assistance last year to families that are doing it tough. Empowering children who are sick, disadvantaged or have special needs through grants of equipment, services and scholarships, they help more Aussie kids to reach their full potential. “We are very excited to be partnering with two giants of the car repair world,” said Variety Queensland CEO, Steve Wakerley. “It was a fantastic example of businesses supporting each other to take a leadership role in their community and we look forward to engaging in this exciting campaign in the future.” Gemini Accident Repair Centre’s Chief Commercial Officer, Peter Bubeck, and Auto Parts Group Managing Director, Stephen Campbell, presented Variety Queensland Board Chairperson John Wadley with a cheque for $33,424 at the Gemini Accident Repair Centre’s head office. “On behalf of the Gemini Group, I’m honoured to be giving back to the community that has supported our own success. The buy-in from our front-line staff and supplier partner Auto Parts Group in making this a reality was just amazing – thank you,” said Bubeck.

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Capricorn announces new preferred supplier – Lowbake Australia Lowbake Australia has teamed up with Capricorn to offer members the ability to purchase equipment through their Capricorn accounts. Lowbake Australia manufactures and supplies state-of-the-art paint shop and curing equipment to the paint and panel industry. With over 30 years’ experience, Lowbake has a wide product range including world-leading technology such as UV and IR curing, spray booths catering for all vehicle types, preparation bays, mixing rooms, vacuum equipment, wash bays, offices and so much more. Rob Mildenhall, Capricorn’s National Panel Manager, added his views on the appointment of Lowbake as a preferred supplier to Capricorn: “We recognise Lowbake as a leading manufacturer of spray booths and curing ovens in Australia, and with the assurance of the latest technology and services in all Lowbake products, our members have the confidence that their new purchase complies with all regulatory standards and requirements. This appointment is strengthened by Capricorn Finance Services, which enables our members to invest in equipment and technology that in turn helps build and secure their businesses for the future. We are very excited to welcome

Lowbake into the Capricorn family!” Whether members are looking to purchase a new facility or simply interested in overhauling an existing shop, Lowbake can provide the key to your success from initial design right through to equipment switch-on. Lowbake equipment is currently operating in the training centres of 3M, Axalta, BASF, PPG and AkzoNobel across the world. With well over 3,000 installations both nationally and overseas, Lowbake provides fully compliant paint shop equipment to a myriad of clients. As with all purchases from preferred suppliers of Capricorn, members who use Lowbake Australia benefit from a simplified payment method and ability to earn reward points from their purchases. For more information, call (03) 9794 8533, email or visit

On track to change for the better As the Clipsal 500 Adelaide exploded into four days of epic motor racing action in early March 2018, it also provided a memorable backdrop for PPG’s latest MVP conference. “These special events have proven to be ideal for bringing collision centre owners together to network with other like-minded repairers, and this year participants came from across Australia and New Zealand,” said Greg Tunks, PPG MVP Manager ANZ. “Being amongst the excitement and action in Adelaide is a lot of fun, but there is a serious side. Our aim was to ensure our guests were exposed to some fresh knowledge that they could take back to their individual businesses and make changes for the better. We had a very impressive turnout, with 48 people arriving for the MVP conference on Thursday, which featured a full day of thought-provoking presentations. John Hristias, PPG Business Support Manager Asia Pacific, talked about choosing the right equipment and

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how this can positively impact the bottom line, John Stack, MVP Manager Qld, gave a presentation on KPIs and cycle-time, and I covered how to get better employee engagement,” added Tunks. The feature presentation by Ryan Walkinshaw from the Walkinshaw Automotive Group provided a fascinating insight into the changes forced on his business, particularly HSV, by Holden’s decision to stop local production. It had a lot of parallels to some of the changes going on in the collision repair industry. Ryan was able to explain how his business had since diversified and changed in order to carve a profitable path for the future. “That evening we held an exclusive

cocktail party in the DJR Team Penske hospitality centre, directly above the team’s pit garage, where 100 guests had a great time chatting and getting to know each other. For the rest of the weekend, everyone enjoyed the opportunity to get up close and personal to the best of the Supercars teams thanks to our PPG pit tours and tickets to let them settle back and watch the on-track action.” PPG’s MVP program is delivered by a team of seven expert MVP consultants located across the region and is available as part of PPG’s comprehensive support package. For more information, contact your PPG representative or PPG’s customer service hotline 13 24 24 (Aust) or 0800 320 320 (NZ).

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Jordan Atkins first came to our attention in 2013 when she was attending the South Western Sydney Institute (SWSI-TAFE) in Campbelltown. Although she was unemployed, IAG Insurance arranged for a work experience program with Medicar Automotive and they were so impressed with her motivation and desire to succeed that they offered her an apprenticeship. As the owner of Medicar Automotive, Ray Lauricella, said: “From the day she started with us, she has been great, and she really loves what she does.” In 2013 Jordan was awarded the Gold Medal at the Regional WorldSkills

Jordan with Ray Lauricella.

competition in the Vehicle Painting category and the following year represented Sydney West in the WorldSkills Nationals in Perth. Jordan completed her apprenticeship in 2014 and continues to be a key member of the team at Medicar Automotive. “I love this place – it’s one big family. They are a great team and it’s a great environment here,” said Jordan. Fast-forward to 2017 and the Sydney West Regional WorldSkills competition was hosted by Lifetime Achievement Award recipient Carl Tinsley of Campbelltown TAFE, where one of the judges was Jordan Atkins. “It was a great honour to be asked by Carl Tinsley to judge such a highlyregarded competition, particularly as a past winner in the Sydney West region,” said Jordan. “It was really great to see the strength of the young talent coming through and it brought back so many memories. It is much less stressful being a judge than a competitor,” she added. Jordan continues to be active in the local industry and has a strong connection with Campbelltown TAFE. She is often asked to attend functions and events to promote the industry to both young people and

Jordan Atkins.

their parents. “It such a great opportunity to stay involved.” About to take some time out to have her first child, Jordan is currently in the process of passing on her knowledge to the secondyear apprentices at Medicar. “It’s really important that we teach the next generation of apprentices as without them we will have no industry,” she said. “This is one of the great things about working at Medicar and I just can’t imagine working anywhere else,” she concluded. Editor: Jordan is a prime example of someone who was at the crossroads: unemployed and very uncertain about what the future would hold. She is an inspiration to so many young women who will follow in her footsteps. In 2013 she was identified as a Future Leader of the Industry and there is no doubt that she is well on her way to becoming a leader of our industry. iag donates two I-CAR courses valued at more than $500 to the Future Leader that we feature each month in this section

The National Collision Repairer – 1 3

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Chris Titmarsh BASF Vice President, Automotive Refinish Coatings Solutions, APAC CHRIS TITMARSH HAS BEEN INVOLVED IN THE COATINGS AND CHEMICALS INDUSTRY HIS ENTIRE CAREER, WHICH HAS SEEN HIM RISE FROM A YOUNG PAINT CHEMIST IN BLACKTOWN TO BECOME BASF’S VICE PRESIDENT AUTOMOTIVE REFINISH COATINGS SOLUTIONS, ASIA-PACIFIC WHERE HE IS REALLY MAKING HIS MARK ON OUR INDUSTRY, BOTH HERE AND AROUND THE REGION. NCR: So, who is Chris Titmarsh? CT: Firstly, let me say I’m an Australian, born and raised in suburban Sydney where I initially studied polymer chemistry and gained a bachelor’s degree in 1992. I subsequently completed postgraduate studies in Australia at the University of New England and more recently at the London Business School. I joined BASF in 2016 as a Research Chemist in our central facilities in Ludwigshafen, Germany and have worked in various roles in Europe and Asia Pacific. I am currently based in Hong Kong where I have lived for the past seven years.

Chris Titmarsh

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NCR: In which industries have you been involved during your career? CT: I worked as a paint chemist for what was, at the time, an Australianowned paint company, Wattyl, although this has subsequently been acquired by Valspar, which has, in turn, been acquired by Sherwin-Williams. When I left Wattyl to join BASF, I had a couple of roles servicing the coatings industry in Europe before becoming the European Marketing Head for Polymers for Coatings in the Dispersions Division. I was transferred to Hong Kong to look after our Specialty Chemical Intermediates division with a focus on “hard-core” chemistry for the pharmaceuticals, agricultural, electronic materials and coatings industries. Following four very strong years, I was promoted into my current role in January 2015.

NCR: It’s quite a varied background. How did you take the step into the collision repair industry and what is your current scope of responsibilities? CT: The transition was based upon my commercial experience running several businesses within the company, in addition to my background in polymer and paint chemistry. This put me in a position that was well-placed to take on a role in our coatings business, in this case servicing the collision repair industry. I have responsibility for our automotive refinish business for all of Asia-Pacific, which encompasses core countries such as Australia and New Zealand, China, Japan, Korea, India and the entire ASEAN belt. NCR: You must have a solid regional team to enable you to keep on top of the variety of challenges. How is the business structured across APAC? CT: The team is constantly evolving. We have a direct presence in Australia, China and Japan, and a direct importer model where we work with business partners in India, Korea and the ASEAN belt. We work well with these partners and utilise their business acumen and technical service capabilities to support the highly intensive service level requirements. This is a key part of our business model, especially given the geographic and cultural diversity of the region. If I look to the maturity of these markets, it really does vary from emerging markets to mature markets, and we have a business model with the flexibility to be

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successful across the region. NCR: What can you tell us about your team in Australia and New Zealand? CT: I am fortunate to have a very strong, passionate team here in Australia and New Zealand, headed by Tony Wiggins, and in terms of best practice, we look at how this team operates and how it continues to evolve. The influence they have is far broader than just here in Australia and New Zealand; they also impact the way we perform and grow in our emerging markets – it really is wonderful to work with the people here. NCR: What have been the highlights across APAC since taking up the role? CT: Primarily, the focus on both organic growth and growth-byacquisition has been the key driver of our success. The acquisition of Chemetall (a global surface pretreatment company) has been a great example of synergistic benefits to our division as pre-treatment in automotive OEM is critical. In 2016, we also acquired an automotive refinish manufacturer in southern China, which is now known as BASF Coatings Guangdong. This is the first real step in our sustainable growth strategy in the region and having a local presence in the China market is critical. More recently, in 2017 we created an innovation hub in Shanghai, which is very much focused on R&D (research and development) with the emphasis on the “R” – typically in BASF, the true research has been done in major hubs in Europe, but this new hub really recognises where the future lies for various markets – Asia-Pacific. We’ve been very good at establishing integrated manufacturing hubs (Verbunds), but it is testament to the rate of development in China that we have established the R&D hub in Shanghai. It is really exciting to lead a region that is growing rapidly, and it won’t be too long before we will need to stop referring to China as an emerging market. NCR: What of the highlights in Australia? CT: Well, probably one of the most contentious has been securing the AMA business in Australia. It’s a great partnership that came about through

a combination of recognising the opportunity and strategically analysing the market. We asked ourselves: where do we want to be in a market that is undergoing consolidation and is heavily influenced by the insurers? There are two options: sit and watch it, or play an active role. Our strategy was, and still is, to grow in a mature and declining market with a sustainable business model. There have been many highlights and, as mentioned, working with the local team here has been one of them. NCR: How did this impact upon your relationships with your distributor network? CT: Initially, there was a lot of surprise and some trepidation. However, our distribution model is not going away, and our distributors will continue to be a significant part of our business – the sheer geography really reinforces the importance of distribution. The surprise aspect comes from dealing with an ASX-listed company and the sensitivity of the information to which we have access which, of course, we treat with the utmost confidence. Let me reiterate: distribution is always going to be a core pillar and I don’t see that changing at all. We see our distributors as business partners who will always be supported with the strength of our brands. We have very strong brand recognition in the Australian market and, in fact, later this year the Glasurit brand will celebrate 130 years. As the company itself is just over 150 years old, the Glasurit brand goes almost all the way back to the roots of the

company. This is just an example of what we bring to the table. I have the privilege of being the current custodian of the Glasurit brand in the region – a responsibility I take very seriously. NCR: How do you respond to the observation that you have been the driving force behind the changes at BASF Coatings in Australia? CT: Although we have an excellent team and a business that is solid, as a team we were not happy to simply maintain the status quo – we are very focused on growth and in Australia, that means growing our market share. We have doubled our customer base in Australia and New Zealand over the last seven years, with a significant proportion coming in the last three years, and my expectation is that we will continue this growth. NCR: How well received have these expectations been in a business that has traditionally been more conservative? CT: At times people find that a challenge, but when you look at the strategic aspects of running a business, in a mature market you must fight for share and the more that we do so, the more successful we’ve proven to be. As you said, traditionally we’ve held share and now we are winning share and the market is responding very positively. NCR: Colour development continues to be at the forefront of coatings technology. Where are you headed, say over the next five years? CT: Our goal is to continue to be recognised and acknowledged as the

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market leader, supported by innovation and an ongoing response and development to industry demands. When you look at what we have done with the R&D campus in Shanghai, you see the involvement we have in the OEM side of our business, which is constantly developing, and the refinish side of the business benefits greatly. The automotive industry is a core market for BASF and we are particularly well-positioned in China as their automotive industry has gone from being purely a domestic supplier to a true international player. NCR: So, your position as a leading supplier of automotive OEM coatings has a positive impact upon the refinish business? CT: Without doubt – the markets are inextricably linked. As a market leader in the supply of OEM coatings, it is self-evident that we have an insight into what is coming downstream. Our relationships with the car manufacturers form fundamental platforms for our refinish business. Understanding their strategies and the influence that has on local car parcs allows us to be better positioned for the developing trends in our markets. We have a group of design teams based in China, Japan, India, Thailand, the USA and Germany who meet annually and are advisors to the OEM industry – we are using the same raw material database, a fundamental building block of colour consistency and reproducibility. It is crucial to understand their colour trends as refinish is all about colour. As a direct result of our partnership with the OEMs, we are having a direct influence on the colour trends of the future. NCR: The landscape in Australia continues to evolve – what do you see as the “hot issues” for the industry? CT: There is no doubt that the consolidation process will continue, which in turn will further improve the professionalism in the industry. The insurers are also playing a role in this consolidation process and will continue to influence the direction of the industry. In addition, with the loss of Australia’s automotive manufacturing base, the trends will be driven by

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global and regional players and we see our OEM relationships providing us a strategic advantage. It helps us understand the market trends and the impact on our product portfolio. NCR: What else can we expect to see from BASF in this changing environment? CT: As an industry leader, we believe we have a responsibility to contribute to the future and the best way to do this is in the development of future talent. We support vocational programs through the TAFE system here in Australia, including our Glasurit EDUCATE program that is designed to inspire and develop the next generation of technicians. We are committed to ensuring our industry is sustainable into the future. In addition to this, we’re extending our support beyond borders with our recently announced global industry partnership with WorldSkills, a further testament of our global commitment to the industry. The recent winner of the car painting category in Abu Dhabi was a BASF-trained young man from China. Something else that we see in China, more so than here in Australia and New Zealand, is the gender diversity with so many young women entering the industry. Our local educational programs in Australia, like Glasurit EDUCATE, are designed to encourage more young women to take up a refinish career. These programs are

supported through our world class Glasurit Refinish Competence Centre at Wetherill Park, which has become a model for future training centres within BASF. So, what you can expect from BASF is a commitment to contribute to the creation of an exciting, professional and fun industry and we are proud to be at the forefront of these changes. NCR: So, you believe BASF and your distributors are well positioned for a strong future in Australia? CT: Absolutely. We are very well placed for more growth in Australia and New Zealand and even greater growth in the region. We have great brands, a fantastic team and a strong product development pipeline. And finally, with the corporatisation and consolidation across Asia-Pacific, we take many learnings from our Australian business, which we see as a “lighthouse for the region” as we make a real contribution to the industry around the region. Editor: Chris is clearly a resultsfocused leader who has a track record of “doing what he said he will do”. He is also committed to the development and growth of a sustainable collision repair industry, both in Australia and across AsiaPacific. It is refreshing to know that such an influential leader is so confident about the future of our industry.

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Glasurit Automotive Refinish, BASF Australia Ltd, 231-233 Newton Road, Wetherill Park, NSW 2164, Australia Tel: +61 (2) 8787 0100, Fax: +61 (2) 8787 0133,

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The iMOVE Cooperative Research Centre (CRC) is a consortium of 44 industry, government and research partners engaged in a 10-year effort to improve Australia’s transport systems through collaborative research and development (R&D) projects. In a nutshell, the businesses in the partnership will put forward key issues or areas in which they want to innovate. iMOVE puts the businesses together with the country’s finest researchers from 17 Australian universities. Together they will develop projects to address the issues, or develop products, technologies or innovative solutions. “Mobility and transport are among

Audi talking to traffic lights


the most exciting and dynamic aspects of urban and economic development," said Ian Christensen, Managing Director, iMOVE CRC. Driving the decision on which projects will be given the green light is not only whether the projects benefit the companies, but that they will also benefit the nation. Reducing congestion will make our life on the roads easier and enable Australia to export its goods more cheaply and efficiently to many more markets. Time, money and lives The challenge is not only that our time is being wasted due to traffic congestion, it also has a monetary cost. The social and

economic costs of congestion in Australia are estimated to reach around $37 billion per annum by 2030. "Transportation is the backbone of our economy. As a country, we will fall behind if we cannot move our people and our goods effectively and efficiently,” Christensen added. In addition, of course, there is the cost of injuries and fatalities on our roads. Eighty percent of car accidents, including the 1,200 annual fatalities, are caused by human error, costing the Australian economy over $12 billion annually. The battle plans iMOVE will endeavour to improve life on our roads by looking at the

Toyota e-Palette.

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problems and developing solutions across three core areas: • Intelligent transport systems. • Freight and logistics. • Personal and public mobility. The tools that iMOVE and its partners will use include the collection and availability of data, emerging technology in vehicles and logistics, and the opportunities afforded by connectivity. “The current explosion of data, the computing power of mobile phones and the increasing automation of vehicles creates a vast range of opportunities to improve the range, safety, convenience and effectiveness of peoples’ travel options,” said Christensen. The iMOVE CRC expects its projects to cover: Intelligent transport systems • Real-time position and information speeds for all modes of transport and associated infrastructure. • V2X, or vehicle to everything – twoway communications, cars “talking” to other cars, cars communicating with the road infrastructure, and vice versa. • Traffic management software that will use new sources of connected data from vehicles, roadside sensors, traffic signals. • Smooth adoption of connected and autonomous vehicles (CAVs), including the infrastructure required to support CAVs (such as lane guidance, positioning information, digital security, vehicle-to-vehicle communication, vehicle-to-pedestrian communication). • Identification of factors that contribute to accidents and poor transport network performance. • Integration of information systems to support new multi-modal transport services. Freight and logistics • Supply chain models that allow multiple elements – such as road, rail, shipping and air components, as well as intermodal exchange points – to work smarter together. • Consistent data systems, standards, and common approaches for managing freight supply chains – monitoring individual goods, including dwell times, frequency and roughness of handing, and the supply chain

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Bosch's automotive cloud suite Volvo’s onboard brain.

environment. In short, so everyone can know where their box is, and what shape it’s in! Personal and public mobility • Development of new and innovative solutions to allow the personal and public mobility system to be more traveller-friendly and provide a more personalised experience. • Creation of business models, systems and technologies to increase the use of shared or public mobility options. • Development of systems and technologies to increase mobility access to elderly or disabled Australians. iMOVE’s impact iMOVE’s work will help 21st century Australia find new and better ways to move people and goods around the country, and to the world. It will improve the lifestyle and wellbeing of all Australians.

“The iMOVE CRC will play a role alongside other national bodies in assisting states, territories and peak industry bodies to collaborate and deliver a cohesive national outcome,” concluded Christensen. Editor: The future is clearly one of inter-connectedness between moving vehicles and their environment. As collision repair professionals, it is imperative that we do not lose focus on this rapidly developing field as it will have a significant impact on our industry. Watch out for more from the iMOVE CRC! Ian Christensen is Managing Director of the iMOVE CRC. His extensive experience at the interface between industry and research enables him to manage the many stakeholders involved in the transport and mobility space.

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Following his involvement with a similar social enterprise in Tasmania, Rob Bartlett of Suncorp Insurance Group became the driving force behind the collaboration between Mission Australia, the National Motor Vehicle Theft Reduction Council (NMVTRC) and the Kangan Institute of TAFE, which created Synergy Auto Repairs in North Melbourne. This social enterprise program is designed to create an opportunity for young people with an interest in cars – albeit for the wrong reasons – and harness this interest in a more positive way. To be clear, the management and staff at Synergy are under no illusion as to who they are dealing with – young offenders who have found their way into the justice system, by which we mean incarcerated or on remand pending trial. They have been referred to the program, to some extent, as a last resort. Troy Crellin, Program Manager said: “There are 80 young men and 20 young women in the Parkville Youth Detention Centre and another 100 young men at the Maribyrnong facility. Although I do not for one minute condone breaking the law, it is heartbreaking to see the conditions in which some of these kids have had to live from day to day. In some cases, the conditions are actually better inside the correctional facilities.” The site in North Melbourne had previously been used as a collision

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Troy Crellin.

repair facility, which the Synergy team rejuvenated with the help of major supporters including Masterbooth, Axalta Coating Systems, SAPE, Bayford, Suncorp and Kangan Institute. It opened in May 2014, processes on average 10 cars per week and runs as a commercial venture that must at least cover its costs. “The challenge is to find the commercial/social balance and, with eight young people in the program at any one time, supported by a team of tradespeople and our fulltime Student Support Officer, we are keeping our heads above water,” said Crellin. The six-month program is designed to deliver a Certificate 2 qualification with a view to placing

successful students into an apprenticeship. In addition, the program looks to re-engage the students and, to some extent, teach them “life-admin skills” as they effectively re-enter society. I was given a tour of the body shop by Bodie Swettenham, who entered the program two years ago and stayed with Synergy when he was offered an apprenticeship as a spray painter. “This is a great place to work and a great place to learn – the entire staff have been awesome,” said Swettenham. He is clearly extremely proud of both the facility and his own trade and was eager to explain how the Cromax spectro and colourmatching process worked. “The

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Cromax people just couldn’t do enough for me. They made the learning process so much easier,” he added. He then showed off the car he had recently painted without any assistance. Again, the pride in his work was self-evident. Swettenham, who was recently awarded the Kangan Institute Inspirational Student of the Year, is the envy of the Synergy Team. He introduced me to the panel-beating team and they were all keen to emulate Swettenham’s success. Some of them shared their personal stories, their journey through incarceration and the feeling of having another chance. What really stood out for me was that these are teenagers who have faced significant trauma and challenges in their lives, but when you sit down and chat with them, none of them use this as an excuse or a crutch. It’s clear they are grabbing the opportunity to “break the welfare cycle” and get their lives and their employment prospects back on track. Swettenham was quick to point out that all the repairs carried out by Synergy carry a lifetime guarantee and meet Suncorp’s body repair standards. “We believe we are as good as anyone else out there,” he stated. Crellin was keen to highlight that Victoria Police had recently partnered with Synergy as they too see the benefits of breaking the crime cycle. “The young offenders who are all too familiar with the inside of a police car can now work on repairing these vehicles and see the police officers in quite a different light. Of course, not everyone who comes into the program is able to make the transition, but with a success rate now over 70 percent, we are really making a difference,” Crellin concluded. Editor: The National Collision Repairer of course does not condone youth crime. However, it is great to see the young people in the program taking control of their own destiny and making a real change for the better. Mission Australia, the NMVTRC and the Kangan Institute of TAFE are all to be congratulated on this initiative.

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Synergy Auto Repairs.

The Panel Beating Team: Paul, Declan and Corey.

Bodie Swettenham and Yianni Soteriou.

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BASF’s awardwinning coating technology improves energy efficiency of vehicles The iF Design Award jury was impressed by BASF’s new passive temperature management paint formulation. The functional properties of today’s paints support modern mobility in a number of ways including reducing temperature rise inside vehicles. BASF’s Coatings division has won the internationally coveted iF Design Award in the category “Automobiles/Vehicles” for its functional paint technology for passive temperature management. The jury of the iF Design Award honoured the specific properties of the paint system and its design potential for mobility of the future – a successful combination of functionality and design. The prize was presented during the iF Design Award Night at “BMW Welt” in Munich.

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The functionality of paints is playing an increasingly important role in the field of automotive OEM coatings. Due to a special formulation, the new temperature management system from BASF not only provides protection and creates a high-level finish for vehicles, it also ensures additional comfort and greater efficiency. The paint system utilises a basecoat, which is transparent to high-energy near infrared (NIR) radiation, and an NIR reflecting filler. In this combination, the paint reduces the vehicle surface temperature by up to 20°C on hot summer days, which has a positive effect on the temperature inside the vehicle. This means the air conditioning system is used less to control the temperature in the car. “Factors such as A/C regulation have a major impact on the range of a vehicle, particularly in the field of electro mobility. Our technology reduces energy consumption and thus optimises the vehicle’s efficiency,” explained Stephan

Schwarte, head of Pigments, Dispersions & Innovative Colours EMEA at BASF. In addition to the functionality, the jury of the iF Design Award was also won over by the design potential of the paint technology. “Colours and special effects offer carmakers the opportunity to accentuate the shape of the vehicle and to give the model its unique character. Our temperature management system covers a wide colour spectrum that incorporates both light and dark colours – without compromising product quality,” said Mark Gutjahr, head of Automotive Colour Design EMEA at BASF.

of our technologies and corporate cultures, Mazda and Toyota will not only produce high-quality cars and create a plant in which employees will be proud to work but will contribute to the further development of the local economy and the automotive industry. We hope that cars made at the new plant will enrich the lives of their owners and become much more than just a means of transportation.” “The new plant, which will be Toyota’s 11th manufacturing facility in the US, not only represents our continuous commitment in this country, but is also a key factor in improving our competitiveness of manufacturing in the U.S.,” said

Hironori Kagohashi, executive general manager of Toyota and MTMUS’s Executive Vice President. “We are committed to realising a highly competitive plant and producing vehicles with the best quality for customers by combining Toyota and Mazda’s manufacturing expertise and leveraging the joint venture’s synergies. Based on this competitiveness, we will make every effort to become a best-in-town plant that will be loved by our hometown,” he concluded. This article courtesy of Russell Thrall III, publisher CollisionWeek. Check out their website at:

Mazda and Toyota establish US manufacturing joint venture company Mazda Motor Corporation and Toyota Motor Corporation have established their new joint venture company, Mazda Toyota Manufacturing, U.S.A., Inc. (MTMUS), which will produce vehicles in Huntsville, Alabama commencing in 2021. The new plant will have the capacity to produce 150,000 units of Mazda’s crossover model that will be newly introduced to the North American market and 150,000 units of the Toyota Corolla. The facility is expected to create up to 4,000 jobs. Toyota and Mazda are investing $1.6 billion towards this project with equal funding contributions. “We hope to make MTMUS a plant that will hold a special place in the heart of the local community for many, many years,” said Mazda’s Executive Officer Masashi Aihara, who will serve as President of MTMUS. “By combining the best

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Axalta acquires new manufacturing and distribution site

The facility will expand Axalta’s West Coast presence and support growth of industrial and refinish businesses Axalta recently announced that it has acquired a state-of-the-art manufacturing and distribution facility in Sacramento, California to support growth in its North American industrial and refinish businesses. Financial terms of the transaction were not disclosed. “Axalta has built an industry-leading business based on listening to, and reacting to, the increasing requirements of our customer-base,” said Michael Cash, Axalta Senior Vice President and President, Industrial Coatings. “Axalta will continue to make these necessary investments to ensure we have the technologies our customers need to remain competitive and the manufacturing capability to get those products to them as quickly as possible.” The 150,000 square foot facility has production capacity of more than 15 million gallons. Axalta will continue to produce products at the site for its industrial wood coatings business and, over time, will expand production to include products for both its industrial and refinish coatings businesses. “In the past three years, we have seen tremendous growth on the West Coast, at all levels of the collision repair customer base,” added Troy Weaver, Axalta Vice President of Refinish Americas. “This investment in capacity will enable our refinish business to be closer to those customers and differentiate our service offering.” This article courtesy of Russell Thrall III, publisher CollisionWeek. Check out their website at:

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Volvo to bring autonomous electric buses to Singapore Volvo Buses and Nanyang Technological University (NTU) in Singapore have signed a cooperation agreement on a research and development program for autonomous electric 12-metre buses. The program is part of the Land Transport Authority of Singapore’s drive to create new solutions for tomorrow’s sustainable public transport. For Volvo Group, this will be the first autonomous application in public transportation. The Volvo Group has been conducting research into autonomous transport solutions for several years. The company has demonstrated concept vehicles for applications in confined areas like mines, quarries and for transport of newly-harvested sugarcane in Brazil. One more step towards the future was taken last year with an autonomous concept truck for hub-to-hub transportations in semi-confined areas like harbours and dedicated lanes on highways. Volvo Group has also presented an autonomous, batteryelectric load carrier. “We are seeing fast-growing interest in both autonomous and electric vehicles in cities all over the world. Together with NTU, one of the world’s leading universities of technology, and Singapore and its

Land Transport Authority, we now have the possibility of testing various solutions under realistic conditions. The technology developed in Singapore can contribute to future autonomous applications by Volvo Buses,” said Håkan Agnevall, President Volvo Buses. The basis of the program consists of two all-electric 12-metre Volvo 7900 electric buses, of the same type that Volvo Buses already delivers today. Volvo and NTU will build the autonomous driving solution on Volvo’s platform. “Our electric buses already make it possible for cities to improve their air quality and reduce noise levels. With our system approach to electromobility we, in addition, open up new ways for urban planning. When developing autonomous solutions for public transport, we can really leverage the Volvo Group expertise in this rapidly developing technology field,” Agnevall said. One of the autonomous electric buses in the program will be used on Singapore’s advanced new test facility for autonomous vehicles and the second bus will be used for tests in the bus depot. The cooperative program between LTA, Volvo Buses and NTU is now underway and will initially last for two years. The jointly developed autonomous electric buses will arrive into Singapore at the beginning of 2019.

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Toyota partners with Avis Budget Group on connected cars Toyota Connected North America, the global technology strategy business unit for Toyota, announced a multiyear partnership with Avis Budget Group that will add 10,000 Toyota vehicles to Avis Car Rental’s expanding fleet of connected cars. Avis Budget Group will utilise Toyota’s proprietary Mobility Services Platform (MSPF) to enable greater operational and rental fleet efficiency while creating a more seamless rental experience for customers. “At Toyota Connected North America, we are leveraging the power of data science to develop and deliver new mobility services that create new value for businesses and customers alike,” said Zack Hicks, chief executive officer and president, Toyota Connected North America. “Toyota’s mobility services platform will provide Avis Budget Group with enhanced connectivity and visibility into their fleet, and bring travellers increased control and convenience over their rental experience.” The Toyota vehicles will deliver

increased benefits to Avis customers by tapping into Toyota’s proprietary MSPF, a suite of advanced software and connected services that support mobility businesses. The platform’s telematics data API (application programming interface) will enable customers to receive real-time rental information via the Avis mobile app, which includes virtual odometer readings and fuel levels, and will assist them in locating the vehicle. The connected services provided by the

telematics interface will also allow for greater fleet management capabilities, improve informatics, and enable shorter vehicle check-in and check-out processing times. Toyota’s MSPF is already being used to support a range of businesses and test programs, including car share programs, use-based car insurance pricing and fleet management. Servco Pacific Inc., the distributor of Toyota vehicles in Hawaii, is currently using MSPF to launch a new Honolulu-based car share business through an application developed and managed by Toyota Connected North America that supports driver identification and authentication plus payment and fleet management. Getaround, a San Franciscobased, peer-to-peer car-sharing company, is leveraging MSPF and connected car technology to allow drivers to seamlessly and securely rent, locate and drive Toyota vehicles with a Smart Key Box (SKB) that lets users lock and unlock vehicles and start the engine via a smartphone. This article courtesy of Russell Thrall III, publisher CollisionWeek. Check out their website at:

Axalta refinish business receives global award Based on its recent analysis of the automotive refinish coatings market, Frost & Sullivan recognised Axalta Coating Systems with its 2017 Global Market Leadership Award. Axalta has successfully established itself as a leader in providing best-in-class products and superior customer value through its focus on continuous innovation and dedication to maintaining strong customer relationships. “Axalta’s flagship brands in the refinish coatings market – Cromax, Spies Hecker and Standox – as well as its specialised products, are viewed as premium, marketleading brands based on their excellent track record, servicing body shops around the world as well as some of the top motorsports drivers globally,” said Christeena Thomas, Senior Research Analyst. “Axalta invested $180 million in R&D in 2016 and has four dedicated R&D centres worldwide. We take a consultative product development approach that helps customers reap benefits such as cost optimization, durability and efficiency over the long term,” said Thomas. “The company’s constant product innovation and superior customer service are key reasons why Axalta has maintained its market leadership

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position in the industry.” Each year, Frost & Sullivan bestows this award upon the company that demonstrates excellence in growth and customer value. Attaining loyal customers who become brand advocates allows the company to grow and achieve a market leadership position. By committing to the customer at each stage of the buying cycle and continuing to nurture the relationship, this award recognizes a company’s increased market share over time.

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The event was held at Aerial on Dukes Walk, a purpose-built event space situated at South Wharf overlooking the Yarra river with panoramic views of the Melbourne skyline. The evening began with cocktails and canapes, which gave the guests time to mingle with the Kangan Institute’s staff and the special guests before the commencement of the formalities. The MC for the evening was AFL great Simon Madden, who kept the audience entertained with anecdotes from his playing career. Trevor Schwenke, CEO Kangan Institute, delivered the Welcome to Country and acknowledged the traditional owners and the Hon. Gayle Tierney, Victorian Minister for Training and Skills, spoke about the support of committed teachers, family and friends as the apprentices undertake their journey into their selected vocation. Joe Ballato, Kangan Institute’s Acting Executive Director, Automotive, Construction and Industry, hosted the award presentations for the Automotive Centre of Excellence in the fields of motorcycle, marine, autoelectrical, light-vehicle, heavy-vehicle, outdoor power equipment and, of course, automotive body repair and automotive refinishing. All of Kangan Institute’s major partner were there, including PPG Industries, 3M Automotive Aftermarket & Marine Division and the Sheen Group. Chris Edwards, PPG’s Business

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Thomas McQualter with his family.

Manager – Victoria/Tasmania, presented the Automotive Refinishing Technology Apprentice of the Year award to Kara Mullane of Wallenius Wilhelmsen. It was great to see yet another young woman excel in our industry. Next up was Matt Gennari, 3M’s Senior Sales Representative, who presented the Automotive Inspirational Student of the Year award to Bodie Swettenham of Mission Australia/Synergy Auto Repairs. Bodie has undergone a significant transformation since commencing the program with Synergy Auto Repairs in North Melbourne and is now in the second year of his apprenticeship. The Sheen Group played a dual role in the evening as David Morgan,

General Manager, Sheen Group, presented the Automotive Body Repair Apprentice of the Year award to Xiangcong Liu of Director Auto Repairs, a proud family-owned business in Abbotsford. Following this, David also presented the Sheen Group Automotive Body Repair Apprentice of the Year award to Tom White and the Automotive Refinishing Technology Apprentice of the Year award to Luke Peters. The Sheen Group has been a key client of Kangan Institute for many years and the partnership continues into 2018. Russell Rolls, Chairman of the Sir Henry Royce Foundation, a standalone body created to preserve the heritage of Rolls-Royce and Bentley, and the history of the founders (Sir

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Bodie Swettenham

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Kara Mullane

Phill Murphy

Xiangcong Liu

Henry Royce, The Hon C.S. Rolls and W.O. Bentley), then took to the stage. He presented the Sir Henry Royce Foundation Award for Excellence to Thomas McQualter of Shepparton Motor Body Builders, a family business since 1997 that focuses on specialised vehicles, armoured vehicles, bodies and trailers for customers all over the country, from V8 supercar teams to horse studs and mines in central Australia. Thomas’ family and employer were both extremely proud of his achievement and were there to see him being presented with the award. Simon Madden returned to the stage and presented the keynote address. It was clear he really struck a chord with the award recipients. His focus was on the determinants of success and he highlighted this by his quotation: “If you don’t understand

the struggle, you don’t understand the success”. He emphasised this with reference to sustainable high performance through teamwork and the importance in interdependence, the foundation of which is trust. “Do what you say you are going to do,” he said. Madden then addressed the award recipients directly: “The individual award is fantastic, but it is what you do in future years and how you contribute to the team’s success that will define you,” he concluded. In closing the formalities, Phill Murphy, Executive Director, Academic Governance and Quality and Registrar, highlighted the expansion of programs over the next four years. He particularly mentioned the importance of the social enterprise program at Synergy Auto Repairs and how it not only develops trade skills but, more

Trevor Schwenke

importantly, provides an opportunity for troubled young people to get their lives back on track. (See the feature on Synergy Auto Repairs in this issue.) The National Collision Repairer congratulates all the award recipients and the staff at the Kangan Institute for what was a truly inspirational experience and an extremely professional awards evening.

The National Collision Repairer – 2 9

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Audi Racing improves the breed LAST MONTH’S STORY ON THE LIQUI-MOLY BATHURST 12-HOUR RACE PROMPTED THE AGE-OLD QUESTION: WHAT IS THE RELATIONSHIP BETWEEN THE CARS WE SEE RACING AROUND THE MOUNTAIN AND THE ROAD CARS WE DRIVE EVERY DAY? There is a concept that has existed for over 50 years that you win on Sunday and sell on Monday. And so, following the win by Audi in 2018, the question of what impact the race has on car design, performance and customers just had to be answered. A visit to the Audi dealership at Pennant Hills in Sydney did not disappoint. Greeting the customers is a showroom with the many variants that Audi offers Australian drivers. What followed was a hearty conversation with sales manager, Tim Karjadi, and Chris Mullally from the Audi Sport department. Tim and Chris shared that the purchase of an Audi in 2018 is a lifestyle choice and there are many options. The dealerships offer the full range of services including: purchase

Audi R8 V10 RS

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the car and colour of your choice; registration; guaranteed buy-back price after three or five years; insurance; and fix the cost for services in advance (a servicing plan). Audi claimed to be able to put me in a vehicle for only $10 per week more than a similar-sized massmarket brand. Interesting when you look at the focus of Audi as a performance and luxury brand. Importantly, for those of us in the collision repair industry, if a customer purchases the Audi insurance, in the event of an accident there is a requirement for the owner to bring it back to the dealership where they have their own panel shop. The Audi policy is to replace, not to repair. This is to ensure that the cars leave the repair facility as they left the

dealership floor and that the factory warranty can be maintained. Audi has three dealerships of this type across Sydney, with the one at Pennant Hills having a large panel shop with a full range of the latest equipment, spray booths, and 35 people dedicated to replacing whatever is required.


The choice of the company to provide in-house services like these is mostly due to the technical requirements of the aluminium and carbon fibre used throughout the cars. The repairs can be for significant accidents or can be for simple issues such as gutter rash on those special Audi wheels. As Audi only has limited facilities like this across Sydney (with similar configurations in other capital cities around the country), there are many cars getting repaired here that are not from this dealership alone. When we look now at the sales figures of around 90 cars per month from this dealership, there is clearly a growing demand for these services. The national network of repair shops is backed up by a central parts warehouse, although some of those special parts can sometimes have a five-to-eight-week lead time for items to come in from Germany. Fortunately, Audi changes the body style only

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every 12 years so there are many interchangeable parts for specific model groups. Now, back to the product itself. It’s interesting to note that following the success at Bathurst, Audi has released a new R8 version with rear wheel drive only. Although the announcement was made last year, this car closely resembles the car that was on the track in February. Funnily enough, the road car has around 100 horsepower more than those racing around the track due to the balance of performance regulations. Around 50 percent of the components on the road car are the same as the race version. Only 999 of the R8 RWS will be produced in coupe and Spyder versions for customers around the world. Performance is up there with 0–100kph in 3.7 seconds and a top speed of 320kmh. Australia will only get a handful of these as our roads won’t allow that kind of performance easily – particularly looking at how quickly roads like Pennant Hills Road in Sydney move on any given afternoon! Audi has a similar vehicle with the RS3 LMS, and the TT RS cars. The entrylevel tier in the Audi Sport business model is the TCR class, which covers these cars. Born out of the now defunct World Touring Car Championship, TCR cars must be front-wheel-drive four-orfive-door sedans or hatches powered by a turbocharged four-cylinder engine between 1750cc and 2000cc, and no more than 260kW in output. According to the governing body of motorsport, the FIA, “no fewer than 19 TCR-based championships or series exist around the world. Several manufacturers have, or are in the process of, homologating TCR cars including Alfa Romeo, Audi, Ford, Honda, Hyundai, Kia, Lada, Opel, Peugeot, Renault, Seat, Subaru and Volkswagen. As detailed last month, Audi also produces a range of race-only versions of their cars for customers in the GT3 or GT4 racing series. The company only chooses to support a few specific series of racing to ensure that the lessons learned on the track can be transferred to their road cars. The data makes a huge difference and Audi can deliver both race cars and road cars with


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calculations for running costs of each car before the customer even takes delivery. The GT4 R8, as an example, costs around $12.50 per kilometre. The leading R8 LMS GT3 at Bathurst covered 271 laps of the 6.3km course, totalling 1,707km – generating a total cost of a little more than $25,000. Obviously, these figures can be presented and assume that, unlike three of the Audi entries in the 2018 Bathurst 12-hour race, there is no crash damage. When there is damage, Audi can quickly calculate what parts are required, what labour needs to be applied, and therefore very quickly determine the cost of such repairs – whether that be a race car or a road car. For those people who are interested in getting their Audi to a track, the company even provides a full factory warranty for driver training and car show events held at a race track – just so long as it is not a competitive event.

Audi is determined to turn its motorsport activities into part of the overall customer experience and, due to this strategy and aligned processes, the company actually has motorsport as a profit centre. They have also chosen to focus on mostly the Grand Endurance events so that they may test engines, suspension and handling over the longer periods that these races provide. One interesting fact is that the engine that is in the current Audi A6, or the SQ5 SUV, is a turbo diesel engine that was developed for a prototype car raced at Le Mans in past years. Tim shared that the main differences between the race cars and the road cars relate to the changed interiors, intake and exhausts. The brakes for the road cars are a little smaller, but there is always the option for owners to upgrade. Audi is not a company that merely

Audi R8 V10.

The National Collision Repairer – 3 1


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Custom Wheels.

Sean Corbett Capricorn When did you join the industry? 1982 What was your first job in the industry? Apprentice Vehicle Builder with Chester Hill Coaches What do you do now? Area Manager with Capricorn covering St,George, Sutherland, Illawarra & Southern Highlands Audi on show.

What do you like about the industry? The people, they’re are all down to earth What don’t you like about the industry? Government regulations What music do you like? All genre’s Your Favourite Artist? U2 Your favourite food? BBQ Steak Your favourite drink? Beer on a hot day Your hobbies? Surfing and watching any sport Who in the world would you most like to meet? No one really stands out.


wishes to use motorsport, it is also prepared to respond sensitively to the needs of the sport. The “balance of performance” regulations underpin the racing in GT3 and GT4, allowing a range of cars with different engine configurations, different suspension design and different aerodynamics to compete together with close racing between evenly-matched cars on full grids – just what we all want to see. It seems that power isn’t everything – a car must handle as well. And that’s what makes Sunday drives up to the Hunter Valley via the Putty Road so much fun. Whatever the reasons for the involvement of the different car companies – technical advancement, prestige, the training of engineers, marketing and advertising – both the companies and motorsport are infinitely the richer for their involvement. Now, most people would say that the cars that are used for racing bear little resemblance to the vehicles most

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of us drive day-to-day, but we all derive the benefits of the lessons the companies learn by racing and the challenges that the sport presents to companies’ designers and engineers. In Audi’s case, the racing experience does provide opportunities for innovation in design of components, dismantling and replacement that are shared throughout their repair facilities across the world and across Australia. From a collision repair perspective, you can expect to have to deal with even greater levels of technology and materials during the repair process as Audi does indeed demonstrate “truth in engineering”. John’s love of custom and restored cars has seen him become an industry leader in the activities of car clubs and automotive enthusiasts across Australia and around the world.

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The National Collision Repairer Lifetime Achievement award was created at a time when there was little recognition for the efforts of those who have built our industry and we now have the privilege to continue this tradition. The award has become increasingly sought-after as it has grown in stature over the years and, of course, this has been made possible by the support of our sponsors, many of whom have been with us since the inaugural awards in 2007. Once again, I take this opportunity to express our gratitude to the individuals and their organisations who support this initiative that truly does “honour the past”. This award is not a popularity contest – it is an award that acknowledges that, without their contribution, the industry today would be quite different, which is another way of saying what I have said many times in the past: “We are where we are today because of the efforts of all who have gone before us.” These are the real change agents of our industry. Over the past ten years, we have inducted 36 stalwarts of the industry onto the Honour Roll. We have: collision repairers, equipment suppliers, coatings suppliers, insurers and, of course, TAFE teachers. Of the 36, there have been four international recipients who have not only established their reputations in

their own countries but also left an indelible stamp on the Australian collision industry landscape. The National Collision Repairer Lifetime Achievement Award is based


upon the same principles as the US Collision Industry’s Hall of Eagles, which was formed in 1989 and is now recognised as the most prestigious honour any industry professional can receive. Incidentally, there are three National Collision Repairer inductees who are also inducted into the Hall of Eagles in the US – we have clearly left our mark across the Pacific. There have been numerous nominations and the voting process is now well underway. The announcement and presentations will take place at the 11th Annual Lifetime Achievement Awards breakfast on 5th May in Sydney and we will present a special report on the occasion and recognise the inductees in the June issue.

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Acknowledging a lifetime of contribution Criteria for induction into the National Collision Repairer Lifetime Achievement Honour Roll 1. A minimum of 10 years in the collision repair industry 2. Contributions to the collision repair industry beyond the scope of their local area 3. Contributions to the collision repair industry beyond the scope of their direct employment 4. Nominations shall come from within the collision repair industry on the nomination form with supporting rationale. A nomination form can be obtained from: The National Collision Repairer PO Box 3183, Dendy, Victoria 3186 Email: Tel: +61 458 588 333

The National Collision Repairer thanks and acknowledges the ongoing support of our sponsors


Honour Roll ................................ Richard Nathan ................................ David Weatherall ................................ Terry Flanagan ................................ Marshall Duncan ................................ Graham Winter ................................ Jeff Hendler (Int) ................................ Max Chanter ................................ John Howes ................................ Robert Renwick (Int) ................................ David Newton-Ross ................................ Wayne Phipps ................................ Richard Pratt ................................ Bob Rees ................................ Lance Weiss ................................ Mark Brady ................................ Don Wait ................................ Tony Farrugia ................................ Bob Christie ................................ John Zulian ................................ Tom Vukelic ................................ Robin Taylor ................................ Ray McMartin ................................ Colin Edwards ................................ Ian Wilkinson ................................ Julie Thomas ................................ Brian Johnson ................................ Terry Feehan ................................ Owen Webb OAM ................................ Phil Nixon ................................ Trevor Parkes ................................ Tony Warrener OAM ................................ Brenton Abbott ................................ Michael Killen ................................ Carl Tinsley ................................ Per Madsen (Int) ................................ Rex Crowther (Int) ................................

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Many of us remember when cars had simple controls. A number of foot pedals, a steering wheel, a gear lever and a handbrake. Hell, some of us even remember pulling out the choke! But since those heady days of optional front (and maybe rear if you were lucky) electric windows and perhaps mirrors, cars have come a long way. There are many more systems on cars today and consumers want to have at least some element of control over them. Electronic stability control can be switched off, as can traction control (although I have no idea why you would), plus we have automatic lights and wipers, different transmission modes including paddle shifting, adaptive cruise control, HVAC, ADAS and infotainment systems that would have amazed us back in the eighties when we still carried a biro to wind up cassettes. But we are reaching the point where the human brain cannot cope. A recent aeroplane crash was attributed to the pilot being overloaded with information and messages that took him out of the loop from flying the plane. With the busy and distracted lives we lead today, there is a similar risk of the car driver being too distracted to drive. Work by many vehicle manufacturers and other technical partners suggests the amount we can cope with is probably far less than we think. Mazda research suggested we can cope with three information messages at once; beyond that, there’s a risk of overload. So, messages are prioritised; a service reminder indication lamp will switch

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off in place of a collision warning indication, only to return once the collision risk has passed. This is particularly relevant to head-up displays (HUD) where the space for messages is restricted. The format of information for a HUD has been simplified and typically, vehicle speed, a GPS direction indication and perhaps an ADAS warning are shown. There is a lot of research and safety engineering being applied to this field. There is even testing for different hard and soft text fonts that can make a crucial difference in how long it takes us to react and understand a message, and how tired our eyes get reading a message before returning to the view through the windscreen. We shall soon see in-car cameras that track the driver’s eye movement to confirm he or she has seen a message so that it can be deleted to avoid distracting the driver further. Once these have been read and perhaps acknowledged by pressing a certain command switch, they can be stored in a list of actions, or at least a less distracting format than a red or amber light. In this way, the instrument panel can avoid the “Christmas tree effect” but important information can still be given to the driver. It is, in many instances, vital that the driver does respond. Obviously, the vehicle manufacturer does not want the driver to ignore an engine warning light, nor a tyre pressure warning. Similarly, a collision warning or lane departure warning also requires a response. In these latter instances, ADAS messages can be

escalated by audible warnings or even haptic (vibration) warnings prior to the car taking control autonomously. Visual signals managed well are good, but at 100kph, two seconds reading a message means eyes off the road for a crucial distance of 55 metres. Haptic alerts and feedback may be the way forward. This could be a touch-screen function giving vibration feedback to show it has responded to the touch or, as one OEM has shown, when parked there could be vibration of the door handle if the occupant is starting to operate it without checking the mirror for passing road users. Unfortunately, much as there is great research into HMI (human machine interface) there are others who just want to market and sell stuff. There are already aftermarket devices that can project a live video conversation to the device located on top of the instrument panel. How can they think that a live discussion with your divorce lawyer or a deaf great aunt is not a distraction? This is equally true of HUDs projecting onto the windscreen and there is much research into managing the information the vehicle systems can provide and present to the driver. This could take the form of augmented reality projections overlaid over road hazards, perhaps even red or amber to prioritise these, and even virtual traffic cones and lane control. In early 2019 we can expect vehicle to vehicle communications (V2V), which will enable warnings beyond “line of sight”, such as an overlay on top of a vehicle a longer distance ahead that may have

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engaged ESC due to an icy patch of road. It is already known that V2V will enable vehicles to alert others to engage ESC or even change gear automatically, but adding an alert to the driver perhaps at least engages the driver in driving with more caution. We’ve also seen technology demonstrations linking media and GPS, so your Facebook contacts’ faces can be projected onto the windscreen as you drive past one another. Plus, special offers from fast food outlets and coffee vendors of your preference can be projected onto the windscreen in their location or as a command function you can “accept” for GPS directions to their door. Some vehicle manufacturers are now looking at voice control from known technology providers such as Amazon’s Alexa or Apple’s Siri. Many cars can be remotely unlocked/locked and even started via Alexa. The holy grail is to enable seamless transition from the customer’s home to their car, with contacts and diary appointments for business and private life to be accessed and controlled on request. This can and will be extended to voice control of interior lighting, air conditioning, music and media selection, but can also be extended to vehicle controls such as windows, mirrors and stop/start functions. And, of course, from the car the driver can also switch on lights at home, or adjust the heating, or even open the door when the kids lock themselves out. This will probably involve artificial intelligence too, to recognise the

driver’s needs and to anticipate needs at certain times and places, perhaps even prioritising office functions during the commute to work or managing social functions with contacts on weekends. Adding voice control gives more control but, as we can clearly see, there are even more things to control. There are also security implications of access and control of the home and car remotely. There is also the risk of the voice control having the opposite effect of what is intended inasmuch as it becomes a distraction with the driver shouting at a virtual assistance that doesn’t understand his or her accent. This could be exacerbated by the driver adding another smart device into the vehicle that is not linked to the car and control system. There is a huge amount of effort and investment going into the human machine interface to enable consumers to continue managing their busy lives whilst driving. However, this needs to be balanced against the risks from distraction by electronics that are designed to help manufacturers market their products to a captive audience staring at a windscreen.

Thatcham Research This article courtesy of Andrew Hooker, Advanced Repair Projects Manager at Thatcham Research.

The National Collision Repairer – 3 7


Minutes with ...

Mitchel Boyle BASF Australia Ltd When did you join the industry? 2007 What was your first job in the industry? Spray Painter What do you do now? Technical & Colour Services Representative What do you like about the industry? The satisfaction after spraying clear coat. What don’t you like about the industry? Spray painting in the booth on a 40+ degree day with spray suit and gloves on. What music do you like? Rock/Heavy Metal Your Favourite Artist? Northlane/City & Colour Your favourite food? Chicken Boscaiola Your favourite drink? Beer on a hot day Your hobbies? Fishing and camping Who in the world would you most like to meet? – Will Farrell, Denzel Washington, Dallas Green.


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Autorama 68 Sacramento, California I RECENTLY ATTENDED THE LONGEST-RUNNING INDOOR CAR SHOW IN THE US, THE SACRAMENTO AUTORAMA, WHICH IS NOW IN ITS 68TH YEAR. I FIRST ATTENDED THIS SHOW BACK IN THE EARLY NINETIES WITH CHIC HENRY FROM SUMMERNATS WHEN WE WERE LOOKING FOR CARS AND IDEAS TO IMPROVE HIS EVENT. Sacramento is known as the Kustom Car capital and obviously this show attracts many Kustoms and crowns the world’s most beautiful Kustom, which has been won by Australians three times over the years: Bruno Gianchelli with "Mercules", Mario Calillio in "Wild Cad" and Justin Hills with "Atom". This year didn't disappoint, with some incredible new customs on display and a few from the past. The most beautiful Kustom went to Clifford Mattis with his 1941 Buick "Dillinger", built by Marcus from Lucky 7 near San Francisco. Marcus has built many top cars over the years, obviously doing great custom bodywork and unbelievable paintwork. One of his other creations was also recently crowned America’s most beautiful roadster at the Grand National Roadster show in LA, where it was also on display. There were so many outstanding cars it's difficult to know what to include, but Dave Kindig was there with his trailer and several of his latest builds including "Maybelline", a 1958 Lincoln Continental with smooth bodywork and awesome paint. This was built on an Art Morrison chassis running a Ryan Falconer twin-blown V12 race engine! Kindig also had a beautiful 58 Corvette roadster on display inside and a really tough Nova on display with his merchandise trailer. Dave has become so popular with his tv show “Bitchin Rides” there were huge queues all weekend for selfies

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and autographs, but the team still manage to knock out some outstanding rides. There were over 500 cars in the eight pavilions and 100 outside that drove up on the day. There were a couple of low rider, custom pavilions with the usual awesome paintwork on many of these cars. The amount of masking, laying down of the Kandy paint and detailing has to be seen to be believed. Even if you are not a low rider fan, you will really appreciate the body and paintwork on these cars. The amount of customising on the bodywork and the hours in layering the Kandy paintwork is mind-blowing. One of the guys spent over two weeks in the booth masking, lining and layering the paint then another two

The Kindig '58 Corvette.

weeks sanding and clearing before the final sanding and buffing. Another special award here is the Joe Bailon paint award. Joe was the founder of "candy apple red", which went on to other Kandy colours and Jon Kosmoski commercialising Kandy paints under the House of Kolor brand. This award was won by Mike Garner in his custom Mercury. He envisioned himself owing this exact car when he was 14 and after many years and a 25-year build, he now, at the age of 75, has what he has always wanted. Oz from Oz Customs presented another incredible paint job on another Merc, apple red over a dark base, another great car with an awesome finish. I liked many of the cars, but my

Joe Bailon award winner.

favourite was a ’62 convertible Chev Impala. This was built by the painter at a local shop, straight, black and running a 409 engine. This was presented well, won an award and he drove it home – the perfect car to have in your collection. We had two awesome Camaros on our American Legend booth. A full custom blue ’69 built by local shop Full Talent, which was also displayed at SEMA. We also had Bill Dunn's Tangelo ’71, which was also featured on the Magnaflow booth at SEMA. Both these cars won trophies in their respective classes of Street Touring. We are making inroads in the US with some stand-out cars running our American Legend wheels. The weather was cool and sunny, with many people attending over the three days – overall another great show. It hasn't changed a lot, but it seems that it will survive along with the same format just on its history and reputation. This comment is based on a changing car scene globally, with some large indoor shows struggling and many people attending cars and coffee type events for a few hours and then cruising home or to another gathering somewhere. I believe the good shows that reinvent themselves will survive. One thing for sure: there are still plenty of cars being built and the overall scene is strong. Owen is the Business Development Manager of Motoractive. He is also a leading figure within the auto re-styling and vehicle modification industry.

'62 Impala Convertible.

America’s Most Beautiful Custom.

America’s Most Beautiful Roadster.

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Practical tips for winter refinish work EXPERIENCED REFINISHERS KNOW THE PROBLEM: AS WINTER APPROACHES AND TEMPERATURES DROP, REFINISH PREPARATION WORK NEEDS TO BE ADAPTED ACCORDINGLY. LOWER TEMPERATURES CAN RENDER CLEAR COATS AND HARDENERS MORE VISCOUS, MAKING THEM MUCH HARDER TO WORK WITH. Although most of Australasia is blessed with mild winters, there are still areas that receive extreme cold, including our New Zealand neighbours! So how can you best prepare your paint room for the cooler season? TIP 1. 20°C is ideal Temperature plays a critical role in many chemical processes; refinishing is no exception. That’s why refinishers need to pay particular attention to it in the cold winter months. “Axalta products are pretty robust and, up to a point, they are quite forgiving of environments that are not ideal. Nonetheless, body shops should ensure certain minimal conditions are met to make sure they achieve professional results, even in winter,” said Paul Polverino, National Training Manager. “When storing or working with VOC compliant clear coats, temperatures should not be allowed to drop below 20°C. This simple precaution can ensure optimal viscosity and sprayability. It is imperative that water-based products be protected against frost.” TIP 2. Don’t over-dilute cold paint “If a paint product seems thicker than usual during mixing, check its temperature and viscosity. In most cases, the problem is usually that the paint is simply too cold,” said Polverino. Additional diluting of the product with extra thinner is not the optimal solution. Make sure the materials about to be used are at a room temperature of at least 20°C.


Climate controlled paint mix and storage rooms can be well worth the effort in colder areas. TIP 3. Bring vehicles into the heated spray booth Temperature is not only relevant for paint products and components, but also for car bodies, which should not be allowed to get too cold. If they do, a fine moisture film can develop on the surface as the vehicle warms up. This can create problems with the flow, surface wetting and adhesion of the fresh paint and can lead to longterm defects such as blistering. “This kind of moisture layer can make a superior result almost impossible to achieve. Allow the vehicle to stand in the heated spray booth for some time before starting work,” said Polverino.

TIP 4. Don’t “over-compensate” with a high spraying temperature Just because it’s cold outside doesn’t mean we have to reach for the fastest hardener available. If your spray booth is running between 20–25°C and has a quality bake cycle reaching recommended metal temperatures, then conditions are normal (inside the booth). Therefore, your hardener and thinner choice should be selected based on the size of job and your spray booth’s conditions. Note that problems can occur if spraying is carried out in higher temperatures, particularly if combined with the wrong hardener choice. This article is courtesy of Paul Polverino, National Training Manager, Axalta Coating Systems

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By developing your own pool of talent, you eliminate the struggle to find good staff that may eat up significant resources for your competitors. Here are four key steps that shops successfully using an apprenticeship program have found are key to making the mentoring process work. Step 1: Choose the right mentor and apprentice. While an interest in cars and some basic mechanical aptitude can help, shop owners have repeatedly said their most successful apprentices are not necessarily those that come in with a lot of knowledge or experience. Instead, they say, your best bet is to take that young person who is washing cars at your shop – even if they may not know the first thing about fixing cars – and who shows up on time every day and is interested in learning more. Dependability and drive will make up for an initial lack of skills. And what kind of technician makes the best mentor? Obviously, skill and experience are important. But before Mike Quinn sold his seven-location collision repair business in Arizona, the company looked for other traits that he found made an ideal mentor. “Good mentors are technicians who are hard-working, dedicated and fair. They need the patience to teach apprentices in a calm manner while showing appreciation and encouragement for their


Mike Quinn

improvements. They need to be able to provide constructive criticism without discouraging a trainee’s performance. And they need to lead by example and help keep apprentices on task,” Quinn said. Step 2: Create the right plan and program. Successful mentorship requires more than just pairing up an apprentice with an experienced tech. Both mentor and apprentice will need some tools and guidance to make it work. “Unfortunately, too much in-house training is done ‘by the seat of the pants’,” said Mark Claypool, who spent almost a decade running a collision repair mentorship program in the United States. “There is no structure, no mentor training, no accountability,

and no recognition of advancement.” Consider working with a nearby collision repair training program at a school to offer an apprenticeship for some of its students. The school and instructor can often offer some assistance, such as having the instructor regularly visit the shop to talk to the student and any technicians serving as the student’s mentor. They can discuss the type of work the student should be doing, what his or her strengths are and what skills the student most needs to improve upon. All four parties involved – student, instructor, mentor and employer should have an opportunity to evaluate the student’s progress and how well the mentorship program is working for each of them. Step 3: Create a compensation plan that supports it. In addition to helping generate the future technicians your business needs, a good mentoring program can also help you pare your labour costs, improve your cycle time and help ageing techs extend their career and earning potential. It does so by having entry-level work (and increasingly more challenging tasks) done by a lower-paid apprentice. This frees up your highest-paid techs to do the most challenging repair work and still have time to help the apprentice learn without taking a cut in pay. Here’s an example: under a traditional flat rate pay system, for

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example, a technician earning $11 per labour hour and completing 100 flat rate hours in a pay period would earn $1,100. In a 2-person team system, the mentor technician (“Tech A”) would be teamed with an apprentice (“Tech B”). Tech A would actually be paid more – say, $13 – per flat rate hour the team completes. Tech B would be paid less – say, $8 per labour hour. Divide the total per-hour wages – $21 – by the two employees to get an effective team rate of $10.50 per flagged hour, a saving to the shop of 50 cents per labour hour compared to the $11 per hour paid under the traditional system. If the 2-person team then completes 180 labour hours in pay period, Tech A and B are each paid for 90 labour hours. Tech A ends up earning $1,170 – $70 more than what he would have earned in the traditional pay plan and the shop has reduced its overall labour costs for that period by $90. Quinn said the team structure system at his shops paired two experienced mentor technicians (paid on salary) with three apprentices (paid hourly). The whole team benefits from helping the apprentices learn and improve because if the team

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hits its goal for the month, there’s a pot of bonus money that gets bigger based on the team’s productivity. Quinn said it’s an effective way to train the “next generation” and reward the experienced tech who may be slowing down but has the ability to teach and lead others. “This system gives a guy who has put 25 or 35 years into this industry a way to make a living without having to crawl around and under cars for 10 or more years,” Quinn said. “We need to be realistic and honour these people who have given their sweat and blood. We believe it’s important to extend their careers, to create an environment for people to become teachers and mentors and pass it on to the next guy.” Step 4: Celebrate success. Shops that have been using a mentorapprentice program for several years often point with great pride to a mentor now working in the shop who started out there as an apprentice himself. Such apprentices are so ingrained into the shop’s culture and so thoroughly understand the apprenticeship process that they often become eager and successful mentors. Whether your shop’s apprenticeship

program is based on a two, three or four-year plan, shop owners say it’s important to recognise an apprentice’s successful progress along the way, not just with small steps-up in pay. At B & J Body Shop in California, for example, apprentices may finish the program in either three or four years, but in either case, they are ceremoniously presented with a welding jacket, a symbol of their completion of the apprenticeship. Claypool and others say the increasing number of shop mentorship programs are a key way the industry can address the ongoing technician shortage. “It can work for any size of shop that is serious about taking a new approach to ‘growing its own technicians’,” Claypool said. “Offering entry-level employees a training path will make it easier for a shop to recruit new workers, and employees trained and mentored within a business tend to be more loyal to that company.” John is a freelance writer based in the United States who has been writing about the automotive industry since 1988, he is also the editor of the weekly Crash Network

The National Collision Repairer – 4 3

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Meguiars Motorex

4th - 5th May 2018 – Sydney

26th – 27th May 2018 – Melbourne

NCR Awards Breakfast

NCR Industry Symposium

5th May 2018 – Sydney

4th August 2018 – Melbourne

Hot Rod and Custom Auto Expo

NACE Automechanika

26th - 27th May 2018 – Sydney

8th – 10th August 2018 – Atlanta

Training contacts 3M Australia George Di Scala Tel: 0400 382 649 AkzoNobel Tel: (03) 9644 1711 Axalta Coating Systems Product training Axalta services Tel: 1800 292 582 BASF Australia Ltd Peter Jones Tel: (02) 8787 0142 Dents R Us Laury Chibnall Tel: 0438 383 555 iBodyshop E: Tel: (03) 9548 7400 LORD (Fusor, Farecla & Sika) Tel: (03) 9560 6066 Mipa Australia Pty Ltd Tel: (03) 9793 8800


PPG Australia Pty Ltd MVP Business Solutions VIC/TAS Mindy Roberts 0407 528 869 NSW/ACT Greg Tunks 0411 288 451 Cliff Reed 0413 851 433 QLD/NT John Stack 0413 274 035 SA/WA Brett Humphreys 0414 181 030 PPG Training VIC/TAS: (03) 8586 0000 NSW/ACT: (02) 9854 6600 QLD/NT: (07) 3823 8000 SA: 0412 832 919 WA: 0437 902 125 Protec Tel: 1800 076 466 U-pol Damian Capelluti Tel: 0400 366 483 Valspar Automotive Tel: (02) 4368 4054


Suncorp Program Employer of Choice for Gender Equality for fifth consecutive year For the fifth consecutive year, Suncorp has been recognised as an Employer of Choice for Gender Equality (EOCGE) by the Workplace Gender Equality Agency. EOCGE is a voluntary leading practice recognition program designed to encourage and promote gender equality in Australian workplaces. "We are thrilled to be recognised as an industry leader for workplace gender equality and for the progress we have made to positively contribute to gender equality as an organisation," said Suncorp's Chief People Experience Officer Amanda Revis. "We have worked hard to embed equality for all genders through inclusive people policies and workplace practices, including flexible work, pay, access to promotion, development, career opportunities and representation at all levels of the organisation. "We are proud to receive this award at a time when we have achieved gender balance (50 percent men and 50 percent women) across our total leadership team." Suncorp and other citation holders were assessed against several criteria covering gender remunerations gaps, discrimination, targets for improving gender equality outcomes, flexible working and other initiatives to support family responsibilities. Recognition as a citation holder is testament to Suncorp's ongoing commitment to gender equality and inclusion.

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Why Gold Class? In 2013, the first Gold Class accreditation was awarded in Australia and since then, we now have 15 repairers and three insurers on the list. What is interesting is the fact that there are another dozen or so on the Road to Gold who will reach the goal this year. So, why should anyone commit their business to additional training when they have been repairing cars for many years? The way we repair cars will continue to change and it will not only be the “body” that requires attention but the “brain” of the vehicle will become much more integrated. As a result, isolating and diagnosing will be required for every repair. In this era of change and pressure on pricing, most of collision business investment is in equipment and facility improvements. We see SOPs being introduced more regularly to improve cycle times and touch times, resulting in even more efficient repairs. Our industry is among the most difficult in the automotive industry as a collision has the potential to damage structural, mechanical and electronic components and the correct repair of these is vital in ensuring the passengers will be protected in any subsequent collision. Even cosmetic repairs are becoming more technical as the majority of ADAS systems are in vulnerable areas and so

a simple R&R procedure may not be that simple anymore! The industry at every level is beginning to mandate training for repairers and assessors and Gold Class is being discussed with OEMs, insurers and repair associations to provide every person repairing vehicles with an underlying knowledge of the many critical changes that have occurred, especially in the last five years. The I-CAR Gold Class accreditation is a program that is growing in importance across Australia in shops large and small. The decision to achieve Gold Class accreditation requires a commitment from everyone within a business as it requires time and effort. The financial commitment should be looked at as an investment in your business, not purely as a cost! There are substantial benefits in achieving I-CAR Gold Class accreditation. Studies show an average 14% improvement in cycle time and a 33% improvement in touch-times, together with the resultant customer satisfaction index (CSI), not only adds to the bottom line, but enhances your reputation. For those businesses that have never committed to training, the best method of starting is to go to the I-

CAR Australia website and on the Professional Development Program page, select a training path for the different roles within a business. The secret to a successful transition to Gold Class is having technicians attend courses that are relevant to their jobs – not simply trying to achieve Gold Class in the shortest time possible. It should never be regarded as a “tick and flick” option, but if you commit, then you need to ensure your team is committed as your employees are the most important part of your business. This commitment from everyone within the business and the development of a culture of trust reinforces the commitment by the entire business to improve in every area. A well-trained, motivated workforce will provide benefits and improvements in OH&S policies, repair processes, channels of communication, the maintenance of equipment, efficiencies and, of course, quality. The benefits may not be seen immediately after a training course, but over time they will become more evident as all the training and knowledge gained is implemented. Putting any type of training into the too-hard basket will not be the best decision for a business of the future, so let’s make the change for the better. If you are visiting Autocare 2018 in Sydney, we will have several Gold Class information sessions and be on Booth F19 to answer any questions. Mark is the CEO of I-CAR Australia. His mission is to ensure that the collision repair industry understands the importance of having fully trained personnel and knowledgeable technicians

The National Collision Repairer – 4 5

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An open and shut case

So, you diligently keep your SATA spray guns clean and well maintained, but how do you safeguard them when they are not being used or when transporting them? SATA has not only come up with a practical and elegant solution, it is also making technicians an offer too good to ignore via a special “SATA Gun Case” promotion. For a limited time, when you purchase

Kit 1 or Kit 2 from a participating distributor (see below), you will receive your very own SATA Gun Case free. Purchase Kit 3 and you can have it for just half price. The SATA Gun Case is perfect for protecting your valuable SATA assets. In line with SATA’s German engineered quality, the SATA Gun Case is made from sturdy, durable but lightweight aluminium outer construction that presents a very classy and professional appearance. Inside, it is a foam-lined safe haven that can snugly fit five spray guns. In addition, there are foam cut-out spaces to store things like extra nozzle sets, cleaning equipment, SATA adam 2 units or spare parts, along with more room around the outside to store items, such as a couple of non-disposable spray cups or a selection of SATA RPS cups. As well as safeguarding your precious spray guns from bumps

and scratches, the SATA Gun Case is also lockable, so you can decide who has access. The SATA Gun Case promotion is just one more reason to purchase the SATA guns that you already had your eye on. Following the promotion, the SATA Gun Case will be available to order and purchase as an ongoing SATA product. SATA Gun Case promotion KIT 1 – Two SATAjet 5000 B spray guns One SATA Gun Case FREE KIT 2 – Two SATAjet 1500 B spray guns One SATAjet 100 B Series Primer Gun One SATA adam 2 digital air micro meter Two SATA adam 2 docks One SATA Gun Case FREE KIT 3 – Two SATAjet 1500 B spray guns One SATAjet 100 B Series Primer Gun One SATA Gun Case at HALF PRICE

Mipa Protector truck bed liner Mipa Protector is a highly resistant 2K polyurethane-acrylic paint for a scratch-resistant and robust black coating of truck bed surfaces and other heavy-duty surfaces on commercial vehicles. Protector is suitable for: off-road vehicles, trailers ute beds, SUV bodies and rims, floors and storage areas in caravans, underbodies and chassis, bull-bars, running boards, roof racks, spare wheel covers – the list is endless! Beside its very high wear resistance, Mipa Protector provides excellent mechanical and chemical resistance and the very high vertical stability allows application of extremely high-build coats. Easy to use with 750 ml paint already prefilled in one litre cans for underbody sealants – just add 250 ml of Mipa 2K-Hardener H5 or H10, shake the can vigorously and apply using an underbody sealant

4 6 – P R O D U C T S H OW C A S E

spray gun. Mipa Protector provides high UV and weathering resistance, excellent shock and scratch resistance, high resistance to water, fuels and oils, noise reduction,

short-term temperature exposure to 180°C and permanent temperature exposure to 150°C. For more information, contact Mipa Australia Pty Ltd on Tel: (03) 9739 8800..

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Jollift 1330 Fast Repair Bench Totally modular and totally affordable! Looking for a space-saving repair bench with all the features of a large bench? Can you park a car over the top of your current repair bench? With the Jollift 1330 Fast Repair Bench, you can now equip each work bay with a quality Europeanmanufactured car bench. The flexibility of the modular design means that multiple benches can share one pull post, one set of clamps and one set of wheel stands, which makes it totally affordable for each work bay to have its own repair bench. The Jollift 1330 is ideal for small to medium repairs and, while it can be used for stripping, refitting and pulling repairs, it is also a great tool for estimating. Made in Italy by the FI.TIM Company, these benches have been a great success for the SAPE Group, which has been representing Jollift


benches in Australia for many years. The best part about the Jollift 1330 Bench is the ability to “mix and match” any combination of components to suit your body shop’s needs. “We have customers who have purchased three benches with lifts but only two sill clamp sets and one pulling post,” said Paul McMartin, Group Operations Manager. “It is a very versatile unit that doesn’t take up much space and, when lowered to

its 100mm height, does not take up the car bay. It is low enough that a car can be parked over the top of it,” he added. Starting from only $16,500+GST, the modular Jollift 1330 Bench is the perfect combination for the body shop and fit up area. To find out more, please call (02) 9772 9014 or for more information visit

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Make sure you mention this advertisement to receive your special bonus! Mipa Australia Pty Ltd ʹ 2/385 Dorset Road, Boronia, Victoria 3155 Telephone: 03 9739 8800 l Fax: 03 9739 8699 l Email:

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Cromax launches the new Ultra Performance Energy Clear CC6700 Cromax, one of the premium brands of Axalta Coating Systems, has launched a new high-quality, lowenergy clear that dries in a record shattering five minutes at 60°C. The new Ultra Performance Energy Clear CC6700 is the most productive clear available from Cromax. Parts can be assembled in only 15 minutes, and it also dries at room temperature, so body shops need very little energy to work with it. Body shops no longer have to choose between a top appearance and high output because, with CC6700, they can have both. Extensive field tests of Ultra Performance Energy Clear CC6700 have demonstrated high productivity and an exceptional, mirror-like finish. Compared to conventional clear coats, CC6700 significantly reduces the energy consumption of a typical paint

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job either in a short bake cycle or in curing at room temperature. Cromax’s new energy clear sets a new benchmark for sustainable clear coat application. The combination of a flawless, high-gloss finish and the cure speed of the new CC6700 clear has never been available before. As a result, body shops will be able to re-think work processes and optimise their workflow. CC6700 is perfect for taking the pressure off the usual body shop bottlenecks. “We wanted to offer body shops a practical solution to improve their work processes,” said John Nettleton, Cromax Product and Colour Manager for Australia and New Zealand. “Based on a new resin technology, it is the only top appearance clear coat to dry this quickly. It will help body shops maximise their output whilst making significant energy savings without any extra investment.” The new Ultra Performance Energy Clear CC6700 is conveniently available in a five litre pack size. It is easy to apply in 1.5 coats and be used

in conjunction with one of two Cromax activators – the AR7702 Energy Activator Standard or AR7703 Energy HT/HH Activator. The new Ultra Performance Energy Clear CC6700 is now available from your nearest Cromax distributor or visit

Spies Hecker launches new clear coat tint range into Australia and New Zealand Spies Hecker, one of the premium refinish paint brands of Axalta Coating Systems, a leading global supplier of liquid and powder coatings, has responded to the automotive industry’s love of tinted clears with the launch of the 100ml Permasolid Clear Coat Colour Additives for Australia and New Zealand. From Mazda 41V Soul Red to Ford 9SSE Candy Red or Peugeot LKR Rouge Babylone, the Permasolid Clear Coat Colour Additives are often used in small quantities when it comes to repairing tinted 2K high solids clear coats. So, the packaging size for the colour additives, which contains 100ml of the additive with twist-off caps, is perfect for the needs of many body shops. “The additive’s small container size means that all the product is used with no residual left overs. This

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translates into a reduction in material waste disposal and its associated costs,” says John Nettleton, Spies Hecker’s Product and Colour Manager for Australia and New Zealand. The smaller packaging makes the Permasolid Clear Coat Colour Additive even easier to dose. A further advantage is that the Permasolid Clear Coat Colour Additives no longer need to be stored and stirred on the mixing machine. A simple shake of the bottle just before dosing is all it takes. The additives can be used in almost all Spies Hecker clear coats. “Each colour formula for vehicles with tinted clears contains a formula for the effect colour, as well as a formula for the clear coat. Matching colours is quick and easy with Spies Hecker’s Phoenix software and the online formula search tool,” Nettleton added.

Small packaging, simple dosing – the small containers ensure clear coat colour additives reach refinishers in the most efficient way possible to produce the right refinish solution. For further information on the Spies Hecker’s Permasolid® Clear Coat Colour Additives, please contact the local sales representative or visit

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Apr 2018  

The National Collision Repairer April 2018 issue

Apr 2018  

The National Collision Repairer April 2018 issue