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Table of Contents Program Warranty Confidence Plus Marketing Direct Mail Customized Shop Brochure New Resident Program CustomerLink POS Materials CSI Card Program Aim Marketing CarCareOne Credit Card Training and Technical Resource Vendor Training Alliance University Idnetifix All other programs Resource Directory ASE Reimbursement Tool Scholarship College Scholarships Advisory Councils On-Hold Messaging Alliance Extranet Calendar Program 1800Autotalk 110% Going All Out Coop Advertising Group Health/Life Leasing NASCAR.COM Fantasy Racing Thermal Label Program Car Rental Charity Auto Repair (CARe)

Pages 2-13 14-26 27-29 30-35 36-44 45-49 50 51-53 54-62 63-69 70-74 75-80 81-82 83-86 87-89 90-94 95 96-98 99-101 102-106 107-108 109-111 112-115 116-119 120-123 124 125-129 130-132 133-134 135-139


Confidence Plus ƒ This is the backbone of the CSC program ƒ A 12 month, 12,000 mile parts and labor nationwide warranty for the work performed in your shop ƒ This is a great selling tool that can help when selling work to your customers ƒ Newly added: Roadside assistance for vehicles you repair ƒ Phone numbers: o Local Claims: 1.877.230.0370 o Outside of 25 miles: 1.877.230.0369

Features and Benefits


We know you want service you can rely on. That’s why we back our auto repairs with a comprehensive, nationwide parts and labor warranty. When you have your vehicle repaired at one of our Certified Service Centers, your repairs are guaranteed by the Confidence Plus North American Warranty. We strive to instill trust and confidence in the mind of every customer who walks into one of our Certified Service Centers. That’s why Confidence Plus protects the following components of your vehicle:* Air Conditioning, Heating, and Climate Control Systems

Brake System

Engine Cooling Systems

Electrical Systems

Engine Performance, Driveability, Service and Repair

Exhaust System

Emission Control Systems Fuel Systems Electronic Engine Management System and other On-board Computer Systems, (engine, body, brake and suspension computers), Cruise Control Systems

Starting and Charging Systems

Ignition System Steering/Suspension Systems, Wheel Bearings, CV Joints/U-joints, Half-shafts and Driveshafts

Confidence Plus covers most of the service work that you’ll have performed on your vehicle. As one of our valued customers, it’s our goal to provide you with the highest level of service and ensure that you receive the best automotive repairs in the industry.

* For a complete listing of all covered components, please ask your Certified Service Center for details and a copy of the Confidence Plus Warranty Statement.


If you require assistance and are outside the 25-mile radius of our facility receive

FREE Towing Maximum $50 per incident, when there is a qualified warranty repair.

Car Rental Maximum $60 with two day limit, no more than $40 per day when there is a qualified warranty repair and parts need to be ordered.

cue s e R r u o Y To Lockout Service Out of Fuel Change Tire Jump Start For details see your Warranty Statement.

In the event you have a problem resulting from our repair, please return to our facility. If you are more than 25-miles from our facility, please call toll-free

and you will be directed to the nearest Confidence Plus Network Facility.


If you require assistance and are outside the 25-mile radius of our facility receive

FREE Towing Maximum $50 per incident, when there is a qualified warranty repair.

Car Rental Maximum $60 with two day limit, no more than $40 per day when there is a qualified warranty repair and parts need to be ordered.

Also Includes: • Fuel, Oil and Water Service • Lockout Assistance • Flat Tire Assistance • Battery Jump Start

For details see your Warranty Statement.

WHAT MAINTENANCE SHOULD I DO? CHECK MONTHLY Check Engine Light On Cleaning Lights Tire Inflation and Condition Windshield Washer Fluid

CHECK EVERY 3-MONTHS/ 3,000-MILES Automatic Transmission Fluid Battery and Cables Belts Check Engine Light On Engine Air Filter Exhaust Fuel Filter Hoses Lights Power Steering Fluid Tire Inflation and Condition Windshield Washer Fluid

CHECK EVERY 6-MONTHS/ 6,000-MILES Automatic Transmission Fluid Battery and Cables Belts Chassis Lubrication Check Engine Light On Polish Engine Air Filter Engine Oil and Filter Exhaust Fuel Filter Hoses Lights Power Steering Fluid Tire Inflation and Condition Windshield Washer Fluid Wiper Blades

CHECK EVERY 9-MONTHS/ 9,000-MILES Automatic Transmission Fluid Battery and Cables Belts Check Engine Light On Engine Air Filter Engine Oil and Filter Exhaust Fuel Filter Hoses Lights Power Steering Fluid Tire Inflation and Condition Windshield Washer Fluid

CHECK EVERY 12-MONTHS/ 12,000-MILES Automatic Transmission Fluid Battery and Cables Belts Cabin Air Filter Chassis Lubrication Check Engine Light On Polish Coolant (Antifreeze) Engine Air Filter Engine Oil and Filter Exhaust Fuel Filter Hoses Lights Power Steering Fluid Spark Plugs Tire Inflation and Condition Windshield Washer Fluid Wiper Blades

In the event you have a problem resulting from our repair, please return to our facility. If you are more than 25-miles from our facility, please call toll-free

and you will be directed to the nearest Confidence Plus Network Facility.

Service interval schedule recommended by the Car Care Council.


Certified Service Center Fact Sheet Posted: To: From: Subject:

January 13, 2009 Owners/Managers Program Headquarters Confidence Plus North American Warranty

PURPOSE:

The Confidence Plus North American Warranty provides Auto Value and Bumper to Bumper certified service center (CSC) customers peace of mind with a 12/12 limited parts and labor warranty. Plus, it provides a professional image and added benefits for a CSC competing with chain repair shops and dealerships.

DETAILS:

In the 2009 kick-off kits, CSC packs will include a Confidence Plus flyer that will include a logo version of an actual customer key fob. Each flyer will come with 100 generic samples to use at the CSCs’ discretion. Additional key fobs may be ordered through your parts supplier and are available in a generic version or may be customized at an additional charge. ƒ ƒ ƒ ƒ ƒ

ƒ ƒ ƒ ƒ

Each CSC is allowed six (6) repairs per year with no more than three (3) claims within a six month period within a 25-mile radius. Claims cannot rollover from period to period or year to year. Claims within the 25-mile radius are caped to three (3) hours at a labor rate of $50 per hour. The Mitchell Labor Guide is used to determine the time of the repair. If a customer is within 25-miles of the original repair facility, customers need to return to that shop for a warranty claim. o The shop pays the first 25% of the repair; the store that signed the shop pays the next 25%; and the remaining 50% is paid by the supporting Auto Value or Bumper to Bumper shareholder. Items not covered by the warranty include engines, transmissions, transaxles, drive axle/differential assemblies, paint, molding repair and commercial vehicles. See the Procedure Manual for complete details. There are no limitations for required repairs outside of the 25-mile area. Claims outside the 25-mile radius are reimbursed at the shop’s normal labor rate. For customers that require assistance and are outside the 25-mile radius of the original repair facility, they can receive: o Towing (max of $50 per incident, when there is a qualified warranty repair) o The customer can either pay the towing company and then get reimbursed by the warranty center or the CSC can pay it and then add it onto the invoice to Sonsio for reimbursement. o Car Rental (maximum $60 with two day limit, no more than $40 per day when qualified warranty repair and parts need to be ordered) o To file for reimbursement, customers should call toll-free 877.230.0369.

ToYourRESCUE


New in 2009, in addition to the Confidence Plus Warranty, customers can enjoy assistance with the following services, whether they are inside or outside the 25-mile range of their original repair facility. - Fuel, oil and water service o An emergency supply of gas (where permitted), oil, fluid and water will be delivered. The customer must pay for the costs of fluids. - Lockout assistance o Assistance will be provided in unlocking the vehicle in the event the keys are lost or locked inside. - Flat tire assistance o If the spare tire is serviceable, it will be installed to replace the flat tire. If there is no serviceable spare, or more than one flat tire, the vehicle will be towed. - Battery jump start o If failure occurs, a battery jump-start will be provided. For a customer to be covered, the CSC must provide the customer with the ToYourRESCUE information on their original invoice (either use a self-inking stamp or add it onto invoices through the point-of-sale system). Invoices must contain the customer’s information (name, address and phone number) plus vehicle information (year, make and model), but most importantly the date of service. Limitations of Coverage: ƒ Only one claim per covered vehicle per 90-day period and two claims per 365 days. ƒ Services are available to the vehicle owner, spouse and/or dependent children when driving the covered vehicle with reimbursement up to $75 per occurrence. ƒ The driver of the covered vehicle must be with the vehicle when the service provider arrives. If the driver is not, there may be an associated fee. ƒ If assistance is needed, the customer calls the toll-free number (1.877.230.0369). ƒ Any assistance from other providers or private citizens is not covered. ƒ Checks will be issued to the customer with an eligible claim for reimbursement within five business days of receipt of proper documentation. ƒ Coverage covers the U.S. and Canada, 24/7/365, while the vehicle is driven on a road maintained by a state or local authority. ƒ Vehicles not covered include those with a manufacturer’s load rating capacity greater than one ton or any vehicle used for farm, ranch, agriculture or off-road use. Reimbursement Procedures: Customers must submit the following within 60 days of service: 1. Contact information (phone number and address); who the driver was at the time of disablement and their relationship to the vehicle owner identified on the invoice; and type of assistance provided. 2. Original receipt for roadside assistance service. 3. Copy of the invoice from the CSC showing the following: a. ToYourRESCUE program b. Legible date c. Customer name, home address, phone number and d. Vehicle year, make and model 4. Submit claims to: ToYourRESCUE Roadside Assistance Claims PO BOX 17599


Golden, CO 80402-6026 These services are subject to change and cancellation. SUPPORT:

When a new Confidence Plus contract is processed, an opening kit with supplies and a reference guide is automatically sent directly to the CSC. Initial kit contents: • Welcome Letter • Program Procedure Manual • Static Cling Door Decal • Wall/Window Poster • Package of Consumer Brochures (front/back and inside) • 100 generic key fobs (AV and BTB front/back) • Glove box information holder • Pad of Warranty Statements • Supply of customer vehicle decals When the Warranty Administrator at Sonsio approves a claim outside of 25-miles the shop where the original repair was made, the CSC will receive a letter informing them one of their customers used the Confidence Plus program. In addition, the customer will receive a follow-up letter and survey to rate the program. See the Program Manual for complete, detailed information.


NATIONWIDE LIMITED REPAIR WARRANTY 12 MONTHS / 12,000 MILES WHO MAKES THIS WARRANTY This limited warranty is extended only to you, the original purchaser, and not to anyone who may purchase your vehicle from you during the term of the warranty. This limited warranty is made by the Independent Repair Facility (“Facility”) who is so named on the original repair invoice and performed the service/repairs on your vehicle. This warranty may be honored by any Facility participating in this program, or other authorized facility anywhere in the United States and Canada. Sonsio Management, Inc. serves as the administrator only. This warranty is not a warranty of Sonsio Management, Inc., its affiliates, subsidiaries or any of their employees, or member companies.

WHAT IS COVERED BY THE WARRANTY This warranty covers the following types of repairs and services: A. B. C. D. E. F.

G. H. I. J. K. L.

Brake system. Starting and Charging systems. Electrical systems. Exhaust system. Ignition system. Steering/suspension systems, wheel bearings, CV joints/U-joints, Half-shafts and driveshafts. M. Other minor repairs.

Air Conditioning, heating and climate control systems. Engine cooling systems. Engine performance, driveability, services and repair. Emission control system. Fuel systems. Electronic engine management system and other onboard computer systems, (engine, body, brake and suspension computers), Cruise control systems.

The Facility warrants that the above repairs and services performed at this location will be free from defects in materials and workmanship for 12 months or 12,000 miles whichever comes first, measured from the date of the first repair and the odometer reading shown on the original repair invoice. This warranty is conditioned on the vehicle being subjected only to normal, non-commercial use, and receiving reasonable and necessary maintenance during the warranty period. Warranty repair costs shall in no case exceed the costs of the original repair or service. If there is a defect in either materials or workmanship within the warranty period, the Facility has the option to perform remedial service work at no charge to you, replace the defective warranty part(s) without charge to you, or refund the entire charge for the warranted repairs, minus any previous refunds. STATE OF CALIFORNIA ONLY: A buyer of covered products or services has the right to have warranty service performed during the warranty period. The warranty period will be extended for the number of whole days that the vehicle has been out of the buyer’s hands for warranty repairs. If a defect exists within the warranty period, the warranty will not expire until the defect has been fixed. The warranty period will also be extended if the warranty repairs have not been performed due to delays caused by circumstances beyond the control of the buyer, or if the warranty repairs did not remedy the defect, and the buyer notifies the Administrator of the failure of the repairs within 60 days after they were completed. If, after a reasonable number of attempts, the defect has not been fixed, the buyer may return his vehicle for a replacement of parts, if applicable, or a refund, which in either case is subject to deduction of a reasonable charge for usage. This time extension does not affect the protections or remedies the buyer has under any law.

WHAT YOU MUST DO TO OBTAIN WARRANTY SERVICE You must keep a copy of the original repair invoice and present it when seeking service under this warranty. If you are less than 25 miles away from the original repair Facility,you must return your vehicle to that Facility and temporarily surrender your original repair invoice, or a legible copy of the same, to the Facility. If you are more than 25 miles from the original Facility, you must call the Administrator at 1-877-230-0369 prior to any warranty repair work being performed. The Administrator will direct you to the nearest participating facility location. You my contact Administrator from 8:00 a.m. to 8:00 p.m. Monday through Friday, 8:00 a.m. to 5:30 p.m. Saturday (Eastern Time), excluding holidays. If there are no participating locations in your area, you may take your vehicle to a non-participating facility in your area. If your vehicle is inoperable, and you are more than 25 miles from the original Facility, you may be eligible for towing and/or rental car benefits as determined by the Administrator. If the non-participating facility will not accept payment from the Administrator, you must pay for the warranty service and submit your original repair order and subsequent warranty repair invoice to the Administrator for review. In all cases, these original document(s) will be returned to you as soon as practicable.

WHAT IS NOT COVERED BY THIS WARRANTY You must pay for any non-warranty service you order to be performed at the same time as the warranty service. This warranty will not apply to your repaired vehicle if it has been damaged by abnormal use, misuse, neglect, accident, and alteration or “tampering with” (by other than the Facility or Facility employees). The Facility's employees and/or agents do not have authority to modify the terms of this warranty nor to make any promises in addition to those contained in this warranty. THIS WARRANTY DOES NOT IN ANY WAY INCLUDE INCIDENTAL OR CONSEQUENTIAL DAMAGES (additional expenses that you may incur as the result of faulty repair or service). Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. This limited warranty gives you specific rights.You may also have other rights, which vary from state to state.

AUTOMOTIVE REPAIRS EXCLUDED FROM WARRANTY This warranty does not cover repair(s) or replacement(s) except as listed in the section, “What is covered by this warranty,” even though the Facility may offer other services. Specifically excluded are any repairs involving replacement or removal of internally lubricated parts and other such repairs as listed below. Automotive repairs excluded from the Limited Repair Warranty include: I. ENGINE: A. Any internal repairs or replacement of internal components, or replacement of engine assembly. II. TRANSMISSION, TRANSAXLES: A. Automatic – any internal repair or component replacement requiring the removal of the automatic transmission or transaxle from the vehicle or disassembly of same. B. Manual – any internal repair or component replacement requiring the removal of the transmission or transaxle from the vehicle or disassembly of same. C. Clutches – Clutch component or assembly repair or replacement. III. DRIVE AXLE/DIFFERENTIAL ASSEMBLY: A. Any repair or component replacement requiring the removal of internally lubricated components or replacement of the drive/axle differential assembly. 1. Ring gear, pinion shaft and related gears. 2. Associated bearing with above. 3. Pinion seal IV. AUTO BODY, PAINT, MOLDING REPAIR: CONFIDENCE PLUS WARRANTY CENTER A. Any repair or materials related to auto body repair work. P.O. BOX 17659 B. Glass related repairs. GOLDEN, COLORADO 80402-6025 V. COMMERCIAL VEHICLES 1-877-230-0369 VI. TIRES VII. BATTERIES

ADDITIONAL SERVICES • Fuel, Oil & Water Service* • Lockout Assistance*

• Flat Tire Assistance* • Battery Jump Start*

* These services may be terminated without notice. Contact your original service provider for details.

11/08


The Merrill Company 601 1st Ave S.W. Spencer, IA 51301 712-262-1141

use this form for all labor claims

PART # ________________

MFG: _______________________

Claim#: _______________

INSTALLER: ____________________________________________ Address: _______________________________________________ City: __________________________ St: _________ Zip: _______ Phone #: _________________ JOBBER: ______________________________________________ Address: _______________________________________________ City: __________________________ St: _________ Zip: ______ VEHICLE: Make: _____________________ Model: _________________ Year: _____ Engine size: ______ Mileage installed: ____________ Mileage removed: _____________ Date installed: ______________ Date removed: ________________ Complete nature of alleged problem: ________________________________________________________________________________ ________________________________________________________________________________ ________________________________________________________________________________ ________________________________________________________________________________ ________________________________________________________________________________ ________________________________________________________________________________

LIST OF PARTS USED: PRICES: LABOR HOURS: LABOR PRICE: ________________________________________________________________________________ ________________________________________________________________________________ ________________________________________________________________________________ ________________________________________________________________________________ Total parts cost requested: $_______________

Total labor: $__________________

Total requested: $________________ Warranty tags must be attached to all items returned! Attach transfer paperwork and all copies of labor bill and original installation and rework invoices from installer form #LF200


Specialty Sales Company 14685 Grover Street Omaha, NE 68144 402-330-9355 use this form for all labor claims PART # ________________

MFG: _______________________

Claim#: _______________

INSTALLER: ____________________________________________ Address: _______________________________________________ City: __________________________ St: _________ Zip: _______ Phone #: _________________ JOBBER: ______________________________________________ Address: _______________________________________________ City: __________________________ St: _________ Zip: ______ VEHICLE: Make: _____________________ Model: _________________ Year: _____ Engine size: ______ Mileage installed: ____________ Mileage removed: _____________ Date installed: ______________ Date removed: ________________ Complete nature of alleged problem: ________________________________________________________________________________ ________________________________________________________________________________ ________________________________________________________________________________ ________________________________________________________________________________ ________________________________________________________________________________ ________________________________________________________________________________ LIST OF PARTS USED: PRICES: LABOR HOURS: LABOR PRICE: ________________________________________________________________________________ ________________________________________________________________________________ ________________________________________________________________________________ ________________________________________________________________________________ Total parts cost requested: $_______________

Total labor: $__________________

Total requested: $________________ Warranty tags must be attached to all items returned! Attach transfer paperwork and all copies of labor bill and original installation and rework invoices from installer form #LF200


Direct Mail ƒ Allows you to mail up to 300 service reminder cards to your customers four times per year ƒ The direct mail program is a two tiered program, ƒ This program utilizes your customer base ƒ The direct mail program takes the hassle out of doing it yourself

Features and Benefits


EARLY BIRD PRICING Premium Program $1,600* • Basic Program $700* *After rebate

*After rebate

PLEASE COMPLETE INFORMATION BELOW SHOP NAME: _______________________________________________________________________________

ADDRESS:__________________________________________________________________________________

CITY/ STATE/ ZIP:_____________________________________________________________________________

PHONE: ____________________________________________________________________________________

SHOP CONTACT: _____________________________________________________________________________

* After a rebate of $680 for the Premium Program or a $356 rebate for the Basic Program. An official rebate request form is included in the Direct Mail program kit along with complete details.

PLEASE SELECT A PROGRAM ■ Premium Program ■ Fold-over cards include $10 gift cards, except the holiday card comes with a $20 gift card

CHOOSE YOUR LOGO:

■ Basic Program ■ Postcards Choose your option for Mailing 1 ■ Coupons: $10 off & Free Inspection ■ Write your own message* (50 word max.) Choose your option for Mailing 2 ■ Coupons: $10 off & Free Tire Gauge ■ Write your own message* (50 word max.) Choose your option for Mailing 3 ■ Coupons: $10 off & Free Inspection ■ Write your own message* (50 word max.)

Choose your option for Mailing 4 ■ Coupon: $10 off ■ Write your own message* (50 word max.)

Failure to choose an option will result in the “coupon” option to be printed. * Personalized message must be attached on a separate piece of paper or e-mailed to rhonda@nwzworx.com. Fifty word maximum.

This enrollment form is due by January 5, 2009 to the address, fax or e-mail below. A mailing list of not less than 200 names or more than 300 names must be sent to NWZ WORX along with this enrollment form. An electronic list in Excel format may be e-mailed to rhonda@nwzworx.com. Failure to help create a mailing list will result in no mailing taking place with no make-up mailing or refund. You will be contacted by a representative to help you develop a mailing list at no charge.

NWZ WORX Multimedia 4270 Mt. Carmel Tobasco Road Cincinnati, OH 45244 TEL: 800-473-0202 • FAX: 513-688-8303 rhonda@nwzworx.com

TIMELINE January 5, 2009 – Early Bird ends with sign-up forms, option choices and mailing lists due to NWZ WORX MAILING 1: Week of February 16 – Proofing cards and inspection forms, if applicable, mailed to shops Week of February 23 – Changes due to printer * Week of March 16 – Mailing to customers MAILING 2: April 20 – New participant enrollments and mailing lists and updates due to NWZ WORX Week of May 4 – Proofing cards mailed to shops Note: Those choosing coupon option will receive 36 tire gauges to give to their customers at their discretion Week of May 11 – Changes due to printer * Week of May 25 – Mailing to customers MAILING 3: June 29 – New participant enrollments, mailing lists and updates due to NWZ WORX Week of July 13 – Proofing cards and inspection forms, if applicable, mailed to shops

“Dollar for dollar targeted personalized direct mail campaigns produce a return on investments that other methods cannot touch.” – American Marketing Association

Week of July 20 – Changes due to printer * Week of August 3 – Mailing to customers MAILING 4: September 28 – New participant enrollments, mailing lists and updates due to NWZ WORX Week of October 19 – Proofing cards and inspection forms, if applicable, mailed to shops Week of October 26 – Changes due to printer * Week of November 9 – Mailing to customers

Signature of certified service center participant

By signing this you agree to pay the Early Bird pricing of $1,056 for the Basic or $2,280 for the Premium 2009 Direct Mail program.

January 15, 2010 – Rebate forms due * Contact information for printer will be included with proofs.

To receive the Early Bird pricing this enrollment form with mailing list is due to NWZ WORX by January 5, 2009.

SPECIAL EARLY BIRD PRICING When you sign up by January 5, 2009


PREMIUM PROGRAM

BASIC PROGRAM

• Full-color fold-over card • Personalized with customer name and shop information • Four mailings with up to 300 cards per mailing • Each mailing includes a laminated gift card customized with shop information that is glued inside fold-over card

• Full-color graphics and messages on every postcard • Personalized with customer name • Four mailings with up to 300 OVERSIZED (8.5” x 5.5”) postcards per mailing • Postcard and coupons customized with shop information

MAILING 1:

MAILING 1:

Mails Week of March 16

Mails Week of March 16

MAILING 2: Mails Week of May 25

Only

$1pe,r6ye0ar0

ate 680 reb after $ our f ll es a (includs & postage) mailing

MAILING 2: M Mails Week of May 25

Only

$700 per yea

MAILING 3: Mails Week off August 3

r

after $ 356 reb ate (includ mailing es all four s & pos tage)

MAILING ILING 4:

MAILING 3:

Mails Week of November 9

Mails Week of August 3

DIRECT MAIL INFORMATION The 2009 Direct Mail program will include four mailings throughout the year with up to 300 cards each. The mailing dates are noted above and under the timeline in this brochure. More cards may be ordered through NWZ WORX Multimedia at an additional cost.

MAILING 4:

Prior to each mailing the certified service center will receive a sample card to proof. Changes must be given to the printer, contact information will be provided with the sample, before the deadline or the card will be printed and mailed as is.

Mails Week of November 9

Any current certified service center that does not enroll during the Early Bird period will be responsible for the entire cost of the program. Early Bird pricing is available through January 5, 2009. Certified service centers will be contacted by a NWZ WORX representative to help develop a mailing list at no charge. No refunds for unused mailings will be issued. This program is only available to Auto Value/Bumper to Bumper certified service centers.


IMPORTANT – Special Early Bird pricing ends January 5, 2009!

Don’t let this recession slow your business growth at Smith’s Auto Repair! Direct Mail will: ➤ Drive customers to your shop.

DIRECT MAIL 8817 PRODUCTION LANE OOLTEWAH, TN 37363

➤ Let your customers know you care with friendly reminders. ➤ Keep your name in front of your customers. ➤ Build your customers loyalty.

John Smith Smith’s Auto Repair 123 Main Street Any Town, USA

Quite simply, Direct Mail

will GENERATE RESULTS and $$$! your marketing budget with

Direct Mail Program and see Smith’s Auto

Repair grow!

➤ 25% of personalized cards turn into sales. ➤ Most repair invoices are more than $150. ➤ Each mailing has $12,000+ potential!


Contact your parts supplier or NWZ WORX Multimedia today to sign up for

Direct Mail Program Early Bird enrollment ends January 5, 2009. Look for your 2009 Direct Mail kit from your parts supplier. Kits include an enrollment form, sample cards, other useful tools, plus complete instructions. For assistance, contact your parts supplier or NWZ WORX Multimedia at: NWZ WORX Multimedia

2009 MAILING DATES 1st Card: Week of March 16 2nd Card: Week of May 25 3rd Card: Week of August 3 4th Card: Week of November 9

EARLY BIRD PRICING Sign up by January 5, 2009 and receive SPECIAL EARLY BIRD PRICING.

Premium Program $1,600

ATTENTION: Rhonda

4270 Mt. Carmel Tobasco Cincinnati, OH 45244 TEL: 800-473-0202 • FAX: 513-688-8303 rhonda@nwzworx.com

After $680 rebate

Basic Program $700 After $356 rebate

PREMIUM DIRECT MAIL PROGRAM • Full-color fold-over card.

GIFT CARD ATTACHED

• Personalized with your customers’ name and your shop information. • Four mailings with up to 300 cards per mailing. • Each mailing includes a laminated gift card customized with your shop information that is glued inside.

BASIC DIRECT MAIL PROGRAM • Full-color graphics and messages on every postcard. • Personalized with your customers’ name. • Four mailings with up to 300 OVERSIZED (8.5" x 5.5") postcards per mailing. • Postcard and coupons customized with your shop information.


Certified Service Center Fact Sheet Date: To: From: Subject:

November 10, 2008 Owners/Managers Program Headquarters 2009 Certified Service Center Direct Mail Program

PURPOSE:

The purpose of Direct Mail is to drive existing customers into certified service centers (CSC) for needed repairs and promote preventative maintenance.

DETAILS:

Consumers receive a promotional offer or informational message by mail based on the option(s) a CSC selects. Four mailings are scheduled for 2009. Direct Mail is offered to Auto Value/Bumper to Bumper CSCs only.

Premium Program: • • • • • • • • • •

Four mailings with up to 300 pieces each. All fold-over full-color cards with laminated gift cards that can be customized with CSC information. Message can be generic text or write your own message up to 50 words. Usage of a logo is permissible but must meet printer guidelines. Mailing 1 with $10 off gift card Mailing 2 with $10 off gift card Mailing 3 with $10 off gift card Mailing 4 with $20 off gift card All mailings will be personalized on the front with the customer name All gift cards will be customized and include the disclaimer to “See shop for details”. It is the responsibility of the CSC to determine guidelines of usage—how and when gift cards are used and/or redeemed. CSCs will be billed $2,280 through their supporting WD. A $680 rebate would bring the total cost of the program to only $1,600. If a CSC has more than 300 names, there will be an additional fee billed by the printer to the CSC of $1.85 per card (includes postage).

Basic Program: • • • •

• •

Four mailings with up to 300 pieces each. All full-color postcards. Mailing 1 with two cutout coupons ($10 off and free inspection) or write your own message up to 50 words. Mailing 2 with the option of three cutout coupons ($10 off, free inspection and get a free tire gauge) or write your own message up to 50 words. ƒ Those choosing the cutout coupon option will receive, with their proofs, 36 tire gauges to give to their customers. It is at the discretion of the CSC what guidelines are placed on this offer (e.g. with purchase, first 36 customers, etc.) Mailing 3 with two cutout coupons ($10 off and free inspection) or write your own message up to 50 words. Mailing 4 with $10 off gift coupon


• • • • • •

Those choosing to write their own message on any mailing may use a logo but it must meet printer guidelines. All mailings will be personalized on the front with the customer name. All gift cards will be customized and include the disclaimer to “See shop for details”. It is the responsibility of the CSC to determine guidelines of usage—how and when coupons are used and/or redeemed. All enrollment forms must include option choices where requested. If no option is selected the cutout coupon will be used. CSCs will be billed $1,056 through their supporting WD. A $356 rebate would bring the total cost of the program to only $700. If a CSC has more than 300 names, there will be an additional fee billed by the printer to the CSC of $.85 per card (includes postage).

Rebate: The CSC must absorb the cost on all coupons/gift cards but is eligible to receive a rebate to help offset some expenses. The rebate will be a full match of the discount as long as documented proof (the redeemed coupon/card and a copy of the invoice showing the discount) is provided with a completed rebate form. All rebate requests are due to program headquarters by January 15, 2010. Basic Program Rebate: Premium Program Rebate:

not to exceed $356 per CSC for year not to exceed $680 per CSC for year

Enrollment: ƒ ƒ ƒ ƒ ƒ

Existing CSCs can receive the above quoted pricing if they enroll during the Early Bird period. Any current CSC that does not enroll during this period will be responsible for the entire cost of any mailings. New CSCs that enroll in the Auto Value/Bumper to Bumper CSC program and Direct Mail will be able to participate in the remaining mailings at a pro-rated cost based on their program choice pricing. Enrollment forms must be sent to NWZ WORX. They will check the extranet database and if the CSC is not listed, they are not eligible to participate. Billing CSCs will be the responsibility of the WD with the exception of additional services that will be charged by the vendor. Drops/Refunds will not be issued. A CSC that drops out of the CSC or Direct Mail program prior to its completion will not be reimbursed for unused mailings. Any CSC that drops entirely from the Auto Value/Bumper to Bumper program will be automatically withdrawn from the remaining mailings without a refund. Also, any WD that leaves the program group will forfeit any remaining mailings without a refund.

Mailing Lists: For any CSC that does not submit a mailing list by the due date(s) per the timeline will forfeit that mailing and will not receive a refund. Any CSC that wants their cards sent directly to their shop and not mailed with the rest of the program pieces will not be reimbursed or compensated for any postage charges. They will responsible for the entire cost of mailing the pieces first class.


Electronic lists must be in EXCEL using the following format. Cell A - First name or husband and wife first names Cell B - Last name Cell C - Address Cell D - City Cell E - State Cell F - Zip code If there is only a first or last name and not both in Cells A & B, this record will be removed from the mailing. If there is more than 5% of the total database with this issue, the WD will be notified. It is their decision whether or not to use the database and the mailing would not take place until approved by the WD. If a CSC does not have an electronic database for the mailing list, invoices may be submitted to NWZ WORX for data entry at $.15 per name. This cost will be billed to the WD by NWZ WORX. A CSC may elect to have a database extracted and formatted from their current shop management system. CSCs should contact their software provider or NWZ WORX. Upon receiving a customer list, NWZ WORX will check the list for proper formatting and submit it to the preferred printer (Modern Way) for production and mailing.

Proofs: ƒ

ƒ

SUPPORT:

CSCs proofs will be mailed prior to each mailing. The CSC will have one week from receipt of proof to submit changes to Modern Way. If the CSC does not contact Modern Way with changes within the timeline, the proof will be considered accurate and processed for mailing as is. WDs will also receive a proof card for every CSC they have enrolled in the program. A WD may opt for their CSCs to submit changes to them rather than directly to Modern Way; however, if this is the case, the WD must take responsibility for the accuracy of submitted changes and/or approvals.

Auto Value/Bumper to Bumper headquarters will assist in paying for the design, printing and bulk mailing of up to 300 Direct Mail pieces per mailing per CSC. Each CSC will receive a small supply of inspection forms to cover the coupon noted. One pad of 50 forms will be free and sent to the CSC with their proofs. Each WD will receive a kit per CSC. Kits will include an enrollment form/flyer, business exercise, rebate form and sample pieces.

CONTACTS:

NWZ WORX will coordinate the collection of enrollments and mailing lists. Contact Rhonda Hiltbrand (800.473.0202, Rhonda@nwzworx.com). Modern Way Printing & Fulfillment is responsible for the production of the mail pieces, inspection forms and mailing of cards. Contact John Powell (800.603.5135, John@modernwayco.com). All vendors have signed confidentiality agreements stating that they will not share or sell mailing lists.


2009 Direct Mail Timeline January 5, 2009

Early Bird enrollment ends Sign-up forms, option choices and mailing lists due to NWZ WORX If there is no mailing list provided by this date, the mailing will not take place and no refund issued.

By December 15

All CSC rebate requests due to program headquarters

January 15, 2010

All rebate requests due to program headquarters

1st Mailing Week of February 16

Proofs mailed to CSCs and WDs Supply of inspection forms mailed to CSCs to cover coupon

Week of February 23

Changes to proofs due to Modern Way If changes are not received by the end of this week, the proof is assumed to be correct and the mailing will take place as is.

Week of March 16

Mailing to customers

2nd Mailing April 20

New enrollments, option choices and mailing lists due to NWZ WORX Updates to mailing list due to NWZ WORX If there is no mailing list, the mailing will not take place and no refund issued. If no changes are submitted, the mailing will go out as is with the list already on file.

Week of May 4

Proofs mailed to CSCs and WDs Inspection forms, if needed from offer choice, mailed to CSCs with proof CSCs choosing the Basic Program with cutout coupons, will receive, with their proofs, 36 tire gauges to give-away as they see fit

Week of May 11

Changes to proofs due to Modern Way If changes are not received by the end of this week, the proof is assumed to be correct and the mailing will take place as is.

Week of May 25

Mailing to customers

3rd Mailing June 29

New participant enrollments and mailing lists due to NWZ WORX Updates to mailing lists due to NWZ WORX If there is no mailing list, the mailing will not take place and no refund issued. If no changes are submitted, the mailing will go out as is with the list already on file.

Week of July 13

Proofs mailed to CSCs and WDs

Week of July 20

Changes to proofs due to Modern Way If changes are not received by the end of this week, the proof is assumed to be correct and the mailing will take place as is.

Week of August 3

Mailing to customers


4th Mailing September 28

New participant enrollments and mailing lists due to NWZ WORX Updates to mailing lists due to NWZ WORX If there is no mailing list, the mailing will not take place and no refund issued. If no changes are submitted, the mailing will go out as is with the list already on file.

Week of October 19

Proofs mailed to CSCs and WD

Week of October 26

Changes to proofs due to Modern Way If changes are not received by the end of this week, the proof is assumed to be correct and the mailing will take place as is.

Week of November 9

Mailing to customers


2009 Direct Mail Nothing is possible without customers… without them there are no sales or profits. Retaining and attracting new customers is the life blood of any company. Auto Value/Bumper to Bumper offers the Direct Mail program to certified service centers (CSC) to help achieve that goal. Why should a CSC use the program?

Surveys show it’s more expensive to entice new customers than get existing customers to come back. Many shops rarely contact their customers but wait for them to bring their vehicle in for repair. Good business is having scheduled preventative maintenance which leads to well running vehicles, happier customers and more shop profits.

How does the program work?

Timely messages and images on the front of each mail piece promote preventative maintenance. On the back or inside of the card/postcard will feature a pre-written message or a custom-made greeting. Pieces will be personalized with the shop name and customer name. Up to 300 pieces will be sent per mailing with four mailings taking place in 2009. Use a shop database or obtain assistance to develop one. For a mailing to more than 300 names, an extra fee would be charged. To learn more about Direct Mail, review the materials posted on the Auto Value/Bumper to Bumper secure extranet site or ask your parts supplier. Note: If you don’t have access to the extranet, contact your supplier to get registered.

Something to think about:

There’s no other advertising as cost effective as Direct Mail. Why? The Auto Value/Bumper to Bumper national office absorbs a large portion of the costs and Early Bird pricing offers even greater savings. Think about it…ONE mailing could COST OVER $1,000! With the Direct Mail program, where you’ll receive four mailings, your savings can’t be beat and the benefits reaped are beyond compare.


Think About It! What will Direct Mail do for your profits? 1,200 postcards mailed

4 mailings of up to 300 pieces each

x 36 invoices generated (from basic card) (Assumes a 3% return rate)

Auto Value/Bumper to Bumper CSCs who use a database have an historical return rate of 8% on premium cards and less than 1% for using a zip code list.

x 60 invoices generated (from premium card) (Assumes a 5% return rate) = $5,400 in sales (from basic card)

Average invoice of $150

= $9,000 in sales (from premium card) - $2,700 cost of sales (from basic card)

Estimated at 50% of sales

- $4,500 cost of sales (from premium card) - $1,056 investment (for basic card) - $2,280 investment (for premium card) = $1,644 profit (from basic card)

Early Bird cost to shop to participate in Direct Mail

Results vary by CSC based on their program

= $2,220 profit (from premium card) + $356 gift card rebates (for basic card) + $680 gift card rebates (for premium card) = $2,000 profit (from basic card with rebate)

Rebates are reimbursed up to $356 per CSC for the basic program & up to $680 for the premium program. Results will vary by shop

= $2,900 profit (from premium card with rebate)

Your Direct Mail profits may vary from the above. Create your own business exercise to determine what profits you can expect to reap from participating in the 2009 Direct Mail program!


2009 Direct Mail Rebate Claim Form Date Submitted: Certified Service Center (CSC) (Company Name): Submitted By: Address: Zip/Postal Code:

City & State/Province:

Your Parts Supplier (Company Name): City and State REBATE REQUESTED

$

USD

Checks will be sent directly to CSCs at the above address unless otherwise specified.

Eligible rebates are a full match of the discount given.

Documented proof of the discount given must be provided (the redeemed card/coupon and a copy of the invoice showing the discount).

Yearly rebate will not exceed $356 for the basic program or $680 for the premium program per CSC.

All rebate requests must be received by January 15, 2010.

Return completed form and documentation to: Aftermarket Auto Parts Alliance Attn: Direct Mail Rebate 2706 Treble Creek, Suite 100 San Antonio, TX 78258


Customized Shop Brochure ƒ A professionally produced brochure that promotes your shop ƒ Allows you to highlight the specific services you perform

Features and Benefits


Include a coupon and a map here

Mailing info on this panel

Name of Service Center Insert a photo of your business here

Logo Here


What’s on your mind? Chances are, it’s not car care. Fortunately, that’s why we’re here. We’ll take care of you and your vehicle needs, whether you drive a sporty coupe, the family minivan or an off-roading SUV.

We can place a stock photo here or a picture of you at work.

No matter what make or model you drive, we can repair your vehicle and maintain its warranty. Our ASE certified technicians have the technology and expertise to do the job right the first time.

Types of services: No matter what make or model you drive, we can repair your vehicle and maintain its warranty. As ASE® certified technicians, we have the technology and expertise to do the job right the first time.

Our services include: * Electrical Services * Certified Emission Specialists * Warranty Maintenance * Computerized Diagnosis * Tune-ups * Brakes and Shocks * Suspension and Alignment * Transmissions * Cooling Systems * Exhaust Systems * Front Wheel Drive Axles * And much more!

As a member of the community, we believe you deserve courtesy and respect as fellow community members.

Warranty:

ee. Beworlds as a guarant th bo of st be e th you estions, r work and can offer e to help with any qu sit on is r ne w We stand behind you o e a th , r neighbor, we have ndent repair facility ou pe y s de A in . e an us e ar ith e w w e e caus r experienc s that arise from you concerns or problem toair network Your au sure you are happy. e ep r ak l m na in sio t es es r of e r t P in r vested to Bumpe rranty Auto Value/Bumper North American Wa us Pl e nc de fi on C As members of the r by ou ,000-miles. r service is backed up red for 12-months/12 e v o c is rk o W . motive repair or othe d oa r e nce at home or on th providing you assura at’s confidence. h T . s -mile 00 ,0 12 s/ th on em nc That’s confide

We will personalize this flyer for your business. We will outline your services and specialties. Simply answer a few questions and your brochure will be custom-made for your business.


New Resident Program ƒ Gives your shop the ability to send welcome letter's and discount offers to new residents in your market ƒ Be the first to greet your new neighbor

Features and Benefits


John’s

Welcome to the neighborhood!

Service Center We'd like to introduce you to your neighborhood Auto Value certified service center. At Auto Value certified service centers, you'll find trained automotive service professionals who install trusted national brands all at great prices! Also, customers benefit with our affiliation with Auto Value/Bumper to Bumper, giving you over 2,200 certified service centers across North America. We offer preventative services engineered to protect your vehicle:

• • • • •

Complete Brake Service Tune Up Services General Maintenance Tire Rotations Many More Additional Services. Give Us A Call

As our way of saying "welcome" we've included a Special Offer that you may redeem at our certified service center.

N N EE W W

N N EE II G G H H B B O O RR

G G II FF TT

V V O O U U C C H H EE RR

FREE Oil Change Lube &Filter LIA366-06

Mr. John Doe 123 Smith Street My Town, USA 11011

REGULAR OIL CHANGE $XX.XX

YOUR LOCAL COMPANY HERE 123 Main Street, Anytown 510-121-1232

Please call to make an appointment! Good only at the certified service center listed above. Non-refundable. Purchase must meet or exceed value of certificate. Nontransferable. Expires 00/00/00.


We are your hometown

car care professionals

John's Service Center 123 Main Street Anytown, USA 11011

Mr. John Doe 123 Smith Street My Town, USA 11011

Special welcoming offer inside!


CSC Fact Sheet Date: To: From: Subject:

April 8, 2008 Owners/Managers Program Headquarters New Resident Program

PURPOSE:

The New Resident program welcomes new families that recently moved into an area and introduces them to Auto Value/Bumper to Bumper certified service centers (CSCs).

DETAILS:

Mailings are customized with a colorful self-mailer (8.5 x 11) with a Gift Voucher. CSCs have the option to choose up to six of the following for their cards: ƒ Complete tune-ups ƒ Cooling system service ƒ Towing service available ƒ Four-wheel alignments ƒ 90 days same as cash ƒ Plus a host of others to choose from To enroll, complete an enrollment form and fax it to 210.492.4890 or mail it to 2706 Treble Creek, Suite 100, San Antonio, TX 78258 or they may log on to www.newresident1.com and register on-line. Once the enrollment form is received, it will be processed with mailings starting one month later. To cancel, written notice must be provided to the fax number or mailing address above. Mailings will stop about one month after receipt. CSCs should contact their supplier for costs and billing procedures.

SUPPORT:

An enrollment form is available via the extranet. View materials: ƒ CSC Enrollment Form (AV and BTB) and flyer (AV and BTB)

LEGAL:

See enrollment form for any legal details.


CERTIFIED SERVICE CENTER NEW RESIDENT PROGRAM Please enroll my CERTIFIED SERVICE CENTER in the New Resident Program. I wish to use the following zip codes. 1. ____________

2. ____________

3. ____________

4. ____________

ARBITRARY CAP (Maximum letters issued per month) 500 400 300 200

150

100

I WISH TO OFFER THE FOLLOWING (check one) FREE Full Service Oil Change

$10 OFF a Full Service Oil Change

$11.95 Oil Change

$15.95 Oil Change

$19.95 Oil Change

25% OFF any service (excluding parts) Minimum Service $ __________

Other_____________________

PRICE OF REGULAR OIL CHANGE UP TO A $ ___________ VALUE PLEASE CHOOSE 6 SERVICES THAT YOU OFFER Complete Tune-ups

Computer Diagnostics

Brake Service & Repair

Cooling System Service

Fuel Injection Service

Air Conditioning Service

Towing Service Available

Complete Preventive Maintenance

ASE Certified Technicians

Four-Wheel Alignments

Transmission Service

Service Import and Domestic Vehicles

90-days same-as-cash

Confidence Plus Guarantee

12 Month/12,000 Mile North American Warranty

PLEASE PRINT CLEARLY YOUR CERTIFIED SERVICE CENTER NAME AND ADDRESS BUSINESS NAME STREET ADDRESS (No P.O. Boxes) CITY, STATE, ZIP NAME

TITLE

SIGNATURE

DATE

EMAIL ADDRESS TELEPHONE NUMBER WD

FAX NUMBER SUPPLIER

Mailings will be conducted on a month to month basis and will continue until notified otherwise. 30 days written notice is required to make changes to your program or to discontinue the mailings. Changes will become effective one month after receipt of request. RETURN THIS ENROLLMENT FORM TO: Aftermarket Auto Parts Alliance 2706 Treble Creek, Suite 100 San Antonio, TX 78258

FAX: (210) 492-4890

366-01


Customer Link ƒ ƒ ƒ ƒ

Core Business Builders Loyalty Builders Business Accelerators – Consumer Education Website Design and Hosting

Features and Benefits


Volume 8 • First Edition

the

January 2009

What’s your plan? By: Mark Hockridge

“Your operating plan serves as the schedule of the actions you’ll need to take in order to achieve your goals.”

The New Year is often a time when we briefly reflect on the past year and set goals for the coming year. Sometimes those goals are very specific and detailed, and other times they are a bit more vague but still serve to guide us in a general direction. In business terms this goal represents your “strategic plan,” and it will require detailed planning if you have any real chance of reaching it. It’s not enough to just want to sell “X” dollars in service this year: you need to have an “operating plan” in place to guide you to the desired outcome. Your operating plan serves as the schedule of the actions you’ll need to take in order to achieve your goals. Think of it as the roadmap to your destination, including all the turn-byturn instructions. It also provides you with the instruments and indicator lights to let you know when you’re on track or if you have a malfunction needing attention. Developing an operating plan does not need to be an overwhelming task. In fact, the best operating plans provide enough detail on the key measurements of the business to be easily tracked, but not so detailed that it becomes confusing. I like to create my operating plans using Microsoft Excel because I’m familiar with its use, but you can just write up a plan using pencil and paper (and probably a calculator). I like to build my plans from the bottom up, meaning I start with the number of cars I want to see each month and the average repair order amount I expect from each one. These two numbers will form the foundation of my plan, and everything else

(with the exception of fixed expenses like rent or lease payments) will flow as a calculation off these two variables. For example, using my car count numbers, I can use Excel formulas to determine expenses like shop supplies. If I change the number of cars in my formula, the plan automatically adjusts my shop supply costs. I can make predictions that help me plan ahead, and I can gain control of my business expenses. Here’s another example: Let’s say you’re fortunate enough to have a 20% increase in labor hours; the plan will show you where and when you need additional personnel. The power a good operating plan provides is almost unlimited if you are willing to take the time to develop it and use it for tracking your progress. Each month you can compare your actual performance against the plan figures to determine if you’re on target to reach your annual goal. You can use this tool to establish monthly goals and accountability for each person in your business, and you give yourself the best odds for success in 2009. If your plan is to achieve an average repair order value of $350, but your actual average is $325, then you can establish more accountability on the service writer and/or technicians to sell more services. You may find your operating plan to be the single most valuable tool in the shop. There are lots of resources available online to assist you in developing your operating plan, and you can always give me a call if you get stuck. Happy New Year! If you have comments please call me at 888.942.5448 x 102, or email me at mhockridge@customerlink.com


The Value of Green

“...you will be introducing a silent helper into your business that will help your customers relax.”

Springtime is a season of green. It’s the season of St. Patrick’s day with its four-leafed clovers and green-clad leprechauns, and it’s the season where the fields and forests get their leaves and green growth back. For most people, the reappearance of green plants after a long winter of being indoors or bundled up is a very welcome thing. Green is a comfort-color that speaks to us whether we are aware of it or not. By putting a few plants in your showroom, placed near a window, in a corner, or even on top of your waiting room TV, you will be introducing a silent helper into your business that will help your customers relax—a good thing given that, for many customers, buying auto repair can be an uncomfortable sort of thing. Now, while a plant is not enough to make them buy anything you suggest, it is enough to help them unconsciously feel more comfortable in your shop. They won’t even know why; they just will. Go to your local nursery and ask them to advise you on indoor plants that work best in your area. The professionals there will give you some great advice and help you find plant varieties that require very little care. If you’re really worried about not having a green thumb, even a silk plant will do (just make sure you dust it regularly). Silk plants are particularly good for placing in the customer restrooms of your shop. By placing a few plants strategically around your shop, you can give your business a little extra edge, a bit of green to put spring to work for you.

Speaking of Green… What with springtime being the season of green and all, another aspect of that cheerful color can be put to work for you: the association of green with the environment. While we all want a clean and healthy planet, it’s a reality that some of the laws and regulations passed in recent years have put a squeeze on your profitability. But they don’t have to. Springtime and especially St. Patrick’s Day are an opportunity to promote your shop’s environmental programs. Put all those laws and regulations you comply with every day to work for you for a change. Let your customers know that by coming into your shop, they are helping the environment. Just a few promotional ideas might be: · Coolant specials promoting your use of enviro-friendly or recycled anti-freeze · If you sell tires, promote shredding programs or other programs you employ · If your shop does SMOG or State Vehicle Inspections, let your customers know · Pitch your tune-up specials from the perspective of cleaning up the air · Pitch your exhaust system services from the perspective of cleaning up the air · If you accept waste oil or other fluids at your location, brag it up! For any environmentally friendly product or service you have, springtime is the perfect time to tie those things into the idea of “Green.” Let the season work for you, and kick your new year off with a bang.

2

January 2009


Product News Time to Order: St. Patrick’s Day Cards: Looking for a way to differentiate your business and stay in the forefront of your customers’ minds? Consider sending a St. Patrick’s Day Card. Your customers will be pleasantly surprised to receive this special card from you!

Spring Special Mailers: Yes, it’s still cold and wet in many parts of the country, but spring will be here before you know it! Make sure you get your customers in for post-winter service.

Customer Loyalty and Referral Cards: Identify, reward, and retain your best customers. Earn quality referrals, too! Offer a Customer Loyalty Card or a Customer Referral Card. Your account manager can help you select the program and offer that best suits your business goals.

QUOTES

Contact your account manager today to discuss these unique offerings.

Did you know? Your CustomerLink customer development & communication programs are free of “hidden costs”. It’s true! You may change anything on your postcards and letters as often as you like without incurring additional fees. In fact, we encourage you to change your text, coupon offerings, and images periodically throughout the year. You may change your hours of operation, your signature, or add a web or email address at no additional charge. You don’t pay extra for your dedicated account manager, your monthly management report, or the informational newsletter we send you each month. We sincerely appreciate your business and that’s why we strive to bring you this full-service program at the lowest possible price. Thank you for being a CustomerLink customer!

For in the true nature of things, if we rightly consider, every green tree is far more glorious than if it were made of gold and silver — Martin Luther, 15th Century

You could cover the whole earth with asphalt, but sooner or later green grass would break through — Illya Ehrenburg

January 2009

3


Introducing David Mock and John Daulton Full Service Repeat Customers For Life

He brings that same energy to CustomerLink and says with all seriousness, “I’ve always specialized and enjoyed bringing new opportunities to business owners as a salesperson. Helping people has always been my thing. This [CustomerLink] is a perfect channel to help companies blend with a market leader.” David is a seasoned veteran of the business and marketing world, and he brings a great deal of experience and knowledge to our team, and to yours.

David Mock – Direct Sales Representative A native of Cincinnati, Ohio, David attended Xavier University where he majored in marketing and earned a bachelor’s degree in business administration. After completing his degree, he spent a decade and a half immersed in sales and marketing, working largely in the packaging industry where he managed Fortune 100 accounts in industries as varied as pharmaceutical, healthcare, food and beverage, chemical and personal care. David is an active proponent of inclusion as both a sound business practice and a means of improving the economic status of the diverse national and global community, and he has worked extensively to promote equality and fairness in the business world. He was a key player in partnering Minority Business Enterprise manufacturers with The Procter & Gamble Company’s (then) five global business units, a feat of which he is particularly, and rightly, proud. David is also an avid outdoorsman. When we asked him what he likes to do outside of work for fun, he said with a grin, “Outside of work? That’s it. Outside. Anything that lets me enjoy nature.” David loves to fly fish, camp, snowboard, mountain bike, hike, and climb mountains wherever he can find them. He is a high-energy guy and tackles everything he does with tremendous enthusiasm.

Toll free: 888-942-5448 Account Managers Alda x114

arodriguez@customerlink.com

Anita x131

aesposito@customerlink.com

Ann x125

apais@customerlink.com

John Daulton – Marketing Coordinator

Chris x370

John is a native Californian who grew up on a cattle ranch north of Fresno, and who, as he puts it, “urbanized” in his early twenties when he “moved to town where the people were.” He has a degree in English from California State University of Sacramento, and is slowly working towards his master’s degree in creative writing at night.

Janis x128

He has over two decades experience in the automotive service industry having spent several years in automotive retail as a store manager for the Goodyear Tire and Rubber Company, and, most recently, as a sales rep for the northern California Wynn’s distributor where he worked with large and small automotive service businesses for over twelve years. He knows the industry well. Outside of work, he is a father of three teenagers who “are trying to drive me insane,” he says, but who “I can’t imagine not having in my life. They mean everything to me.” He’s been married to his wife, Lori, for twenty years and admits he’s “not sure how she puts up with me sometimes.” He loves to write novels and short stories in his free time, and he is an avid reader, particularly of the classics and novels about medieval history.

cmaggard@customerlink.com jackard@customerlink.com

Katie x110

krineer@customerlink.com

Lauren x121

lciesco@customerlink.com

Lisa x103

lgrosser@customerlink.com

Lori x138

lmetzler@customerlink.com

Ronni x127

rbrown@customerlink.com

Todd x174

tjohnson@customerlink.com

Customer Service Mgr. Lesley x144

lvalim@customerlink.com

   Tech. Service Reps Michael x139

mhalverson@customerlink.com

Gary x148

gmccann@customerlink.com

  Billing/Accounting Candice x136

ccosgrove@customerlink.com

Founder & CEO

John’s creative mindset, his skills with the written word, and his extensive industry experience are going to be very useful to CustomerLink’s marketing department — always hard at work for you.

Mark x102

mhockridge@customerlink.com

www.customerlink.com

January 2009

4


Starter Website

Our Starter Website includes everything you need to get your business looking great and working efficiently on the Internet. With many features, graphics options, and customizable functions, your customers will be able to find you quickly and get the best impression of your shop. Included Items: Personalized URL – CustomerLink will purchase a URL that is specific to your shop (e.g., www.yourshop.com). If you already have a URL, we can transfer your existing domain. Customized Home Page - This page includes your shop address, phone number, hours of operation, a shop photograph, a list of professional organizations and certificates important to your shop, and a brief business history or mission statement to tell people more about who you are. Services Page – A list of all the services you offer. Car Care Tips Page – This page features AutoNet TV videos and vehicle maintenance guidelines as developed by Car Care Council. Feedback Page – A brief survey allows your customers to give you feedback on their overall experience at your shop. Contact Page – This page supports up to ten email accounts and lists phone numbers for all the key personnel in your shop.

(For Online Appointment Scheduling, Online Coupons, Video Support, and Additional Custom Content, check out the Premier Website described on the other side of this page.)

For more information log into your WebLink account or call your account manager today!

Full-Service Customers For Life


Premier Website

* Online Coupon design

Your Content Here

* Custom Pages

* Appt. Schedule

* Videos

Our Premier Website includes everything that comes with the Starter Website and with extra tools to drive more business into your shop, helping you maintain your shop’s image as a business that is always up on the latest technology. Included Items: Personalized URL – A URL that is specific to your shop (e.g., www.yourshop.com). If you already have a URL, we can transfer your existing domain. Customized Home Page - Your shop address, phone number, hours of operation, a shop photograph, a list of professional organizations and certificates important to your shop, and a brief business history or mission statement to tell people more about who you are. Services Page – A list of all the services you offer. Car Care Tips Page – This page features AutoNet TV videos and vehicle maintenance guidelines as developed by Car Care Council. Feedback Page – A brief survey allows your customers to give you feedback on their overall experience at your shop. Contact Page – This page supports up to ten email accounts and phone numbers for all key personnel in your shop. Online Appointment Scheduling – Your customers can request an appointment online. The system then emails one or more of your staff so they can confirm the appointment or set it for another time. Online Coupon Design, Setup, and Activation – Online coupons promote service specials, vehicle-specific service, or Internet-only offers as a way to turn visitors to your site into visitors to your shop. Video Support – Allows for additional video content that you provide. Additional Custom Content – Supports up to 2 additional web pages of your choice.

For more information log into your WebLink account or call your account manager today!

Full-Service Customers For Life


Certified Service Center Fact Sheet Date: To: From: Subject:

March 23, 2007 Owners/Managers Program Headquarters CustomerLink Customer Relationship Management Program

PURPOSE:

The customer relationship management program is designed to aid certified service centers (CSC) of Auto Value/Bumper to Bumper increase profits by retaining customers and increasing frequency of service.

DETAILS:

CustomerLink, an approved vendor, specializes in customer relationship management for automotive service centers. CustomerLink helps retain existing customers and re-activates past customers using various customized marketing and database management tools. On-line technologies allow CustomerLink to maximize a CSC’s management computer systems (SMS) capabilities by secure transfer of customer information. Using customer database information from a SMS allows for individually tailored reminders to be generated in a written card or e-mail. By tapping into a SMS, the data is quick and easy to access reducing the cost of marketing to customers. CustomerLink can access most SMS to harvest and organize a CSC’s database. They will work with a CSC to design a customized marketing offering and send communications for fixed mileage services, scheduled maintenance, state inspection (where required), seasonal promotions, thank you and holiday cards or a variety of other customer retention products. Auto Value/Bumper to Bumper CSCs that enroll in the CustomerLink program will have the initialization fee of $449 reduced to $99 (a savings of $350.) The annual renewal fee will be $55. Program item costs are: • • • • • • •

Postcards are $.99 each, including postage No charge for email reminders Voice prompt (stand alone) are $.40 Voice prompt (with card) are $.35 Loyalty punch/referral cards are $1.20 each Letters are $.99 each, including postage Customer satisfaction surveys are $1.50 each


LEGAL:

CSCs must enter into a contract with CustomerLink. This contract is between the CSC and CustomerLink. The contract may be terminated by either party in 30 days with written notice. See contract for details.

CONTACT:

If you have any questions about this program you may contact any of the following CustomerLink personnel at 888.942.5448 followed by their extension number: Alliance Program Manager – Steve Baltzer x 307 Founder & COO – Mark Hockridge x 102 President & CEO – Walt Samuelson x 124


Point of Sale Materials ƒ Counter flip chart to help with explanation's of specific parts or systems when selling to your customers ƒ Poster Kits for you to display in your showroom

Features and Benefits


POINT-OF-SALE KIT

Item #4901C (Canadian version)

Four posters with reusable frames (replacement posters shipped quarterly), One Automotive Systems Guide Counter Easel Flip Chart and Two Automotive Systems Guide Pocket Booklets

Item #4902C

rsion)

(Canadian ve

Item #4903C (Canadian version)

AUTOMOTIVE SYSTEMS GUIDE COUNTER EASEL FLIP CHART Heavy-duty laminated illustrations help explain services to customers.

AUTOMOTIVE SYSTEMS GUIDE POCKET BOOKLET Handy and small enough to keep in your shirt pocket. Perfect tool for service writers to explain services to customers.

04

Item #49

ames. ividual fr

Ind

Item #4906 Item #4905

Item #4907

DUAL USAGE POSTERS Four static cling posters may be displayed in reusable metal frames or adhered to the exterior of windows. (Set of four frames included with initial kit.) Replacement posters with new themes shipped quarterly (total of 16 posters a year.)

Item #49

08


CERTIFIED SERVICE CENTER POINT-OF-SALE MATERIALS Service Center Information PLEASE PRINT Company Name _______________________________________________________________________________ Owner Name __________________________________________________________________________________ Address ______________________________________________________________________________________ Province, State, Postal Code_____________________________________________________________________ Phone ______________________________________ E-mail__________________________________________ Store Name___________________________________________________________________________________ Province, State ________________________________________________________________________________ Servicing Warehouse ___________________________________________________________________________

ALL PIECES SOLD INDIVIDUALLY OR AS A KIT. ITEM#

DESCRIPTION

4901C

Certified Service Center Poster Kit - (1) Automotive Systems Guide Counter Easel Flip Chart, (2) Automotive Systems Guide Pocket Booklets, (4) Posters, (4) Metal Poster Frames with Clear Inserts (Canadian version)

4902C

Automotive Systems Guide Counter Easel Flip Chart (10" x 14") (Canadian version)

4903C

Automotive Systems Guide Pocket Booklet (5 1⁄2" x 3 3⁄4") (Canadian version)

4904

Metal Poster Frame (18" x 24") Includes Clear Insert and Mounting Screws

4905

Poster - Confidence Plus (18" x 24")

4906

Poster - Brake Systems (18" x 24")

4907

Poster - We Understand Your Signs (18" x 24")

4908

Poster - What’s Your Car Saying To You? (18" x 24") NOTE TO WAREHOUSE DISTRIBUTORS: Please use the online ordering process on the Extranet.

Send your order on to your parts supplier for fulfillment. ing For pric ur yo contact plier p parts su

Available to Certified Service Centers only. Shipping charges will apply.

QTY


Fact Sheet Date: From: Subject:

January 8, 2009 Owners/Managers Certified Service Center Point of Sale Materials

PURPOSE:

Certified Service Center Point of Sale materials are intended to give Auto Value and Bumper to Bumper certified service centers (CSCs) the opportunity to market to their customers plus educate and reinforce a professional image.

DETAILS:

These point of sale materials can be ordered individually or as a kit. Kits include four posters with reusable metal frames, one Automotive Systems Guide Counter Easel Flip Chart and two Automotive Systems Guide Pocket Booklets. The dual usage static cling posters can be used in the metal frames or adhered to exterior windows. For those purchasing kits, new themes and posters will be shipped quarterly allowing CSCs to rotate posters from metal frames to exterior windows or they can be stored for future use. This will ensure that any exterior static cling posters will not fade or deteriorate to a point that they would leave a negative impression on customers. Each kit will include an Automotive Systems Guide Counter Easel Flip Chart for placement on counters. Customers can easily look at the various vehicle systems for a better understanding of how their vehicle functions. This is also a good tool for any service writer or counter personnel to use while explaining maintenance or repairs to customers. These have been designed to expand when new systems are introduced. Also included will be two Automotive Systems Guide Pocket Booklets for service writers, technicians or other employees to keep in their shirt pocket. This handy piece will be useful to explain systems to customers when the flip chart may not be easily accessible. Systems reviewed in the flip chart and pocket booklets include: ƒ ƒ ƒ ƒ ƒ ƒ ƒ ƒ ƒ ƒ

Drive Train System Fuel System Cooling System Engine Charging/Starting Systems Ignition System Steering & Suspension Systems Heating Ventilation & A/C Systems Emissions & Exhaust Systems Brake System


Pieces can be ordered individually or as a kit. See item numbers below for more information and contact your parts supplier for pricing.

SUPPORT:

Uni t 1

PN 4901

Description Certified Service Center Poster Kit - (1) Auto System Guide Counter Easel Flip Chart, (2) Auto Systems Guide Pocket Booklet, (4) Static Cling Posters, (4) Metal Poster Frames with clear inserts

4902

Auto Systems Guide Counter Easel Flip Chart (10" x 14")

1

4903

Auto Systems Guide Pocket Booklet (5 1/2" x 3 3/4")

1

4904

Metal Poster Frame (18" x 24") includes clear insert and mounting screws

1

4905

Poster - Confidence Plus (18" x 24")

1

4906

Poster - Brake Systems (18" x 24")

1

4907

Poster - We Understand Your Signs (18" x 24")

1

4908

Poster - What's Your Car Saying To You (18" x 24")

1

A flyer showcasing this new product is included in the 2009 Kick-off Kits.


CSI Cards ƒ A great way to thank your customer and allow them to comment on your service ƒ Annual incentives are offered to increase your customer’s participation

Features and Benefits


Aim Marketing ƒ Personal marketing coach for your shop ƒ They can perform market research designed specifically for your shop ƒ The professionals will assist you in designing and maintaining your marketing program all at a very low cost to you

Features and Benefits


Take AIM on your Marketing for Higher Profits Let the AIM (Advantage in Marketing) staff become your marketing coach. They will work with you to create or enhance a marketing plan that will ensure your satisfaction and success.

Attend an AIM Workshop, sponsored by your parts supplier, sign-up for the program and receive a $50 rebate!

AIM consultants will assist you in designing and maintaining your marketing program. Whether you need advertising, promotional or budgeting tips, AIM can deliver.

The cost to attend a workshop is $99. Once enrolled, this will be applied towards your monthly fee.

AIM includes: • Personal Marketing Coach • Business practices survey and ideas to improve • Marketing plan development • Establishing budgets • Creating a marketing schedule • Marketing research • Media planning • Publicity releases • Logo design • Newsletters • Plus so much more

The yearly cost to participate in AIM is $300 for Auto Value/Bumper to Bumper members (it’s $1,000 for non-members!) With the $50 rebate and the $99 applied fee, your monthly charge is about $12.50! Follow the procedures on the back of this flyer to enroll and get your $50! If you have questions, contact your parts supplier or NWZ WORX at (800) 473-0202. 08-AM-A


2009 AIM Reimbursement Auto Value or Bumper to Bumper certified service centers may apply for a $50 rebate if they sign up to participate in AIM (Advantage in Marketing) through NWZ WORX Multimedia. In order to receive the rebate, a certified service center must attend an AIM Workshop organized by their parts supplier. The per person cost to attend is $99. However, this charge will be applied towards the monthly fee once the certified service center is enrolled in the program. The yearly cost of this program is $360 for Auto Value/Bumper to Bumper members and $1,000 for non-members. With the $50 rebate and the $99 applied fee, the monthly charge is about $17.50.

This program is for certified service centers only. Follow the procedures below to receive rebate: ยง ยง ยง ยง ยง

A workshop attendance receipt and voucher of AIM enrollment must be attached to this claim form Rebate will be issued for a one time $50 payment per certified service center Checks will be made out to the individual certified service center Reimbursement will be mailed approximately sixty (60) days after receipt of claim Submit all documents to the address or Fax number below by September 4, 2009: Aftermarket Auto Parts Alliance ATTN: AIM Rebate 2706 Treble Creek, Suite 100 San Antonio, TX 78258 FAX: 210.492.4890

Member Information Certified Service Center Name _____________________________________________________ Owner/Manager Name ___________________________________________________________ Mailing Address ________________________________________________________________ City/State/Zip __________________________________________________________________ Parts Supplier Name ____________________________________________________ City/State_____________________________________________________________ Owner/Manager Signature ________________________________________________________ Date Submitted:________________________________

Form valid through September 4, 2009. (All reimbursement requests must be received by this date to be eligible.)

08-AM-A


CarCareONE ƒ Offer your customer 90 days same as cash ƒ Get paid within days by your bank while reducing your accounts receivable ƒ Get instant notice on your customer’s credit worthiness ƒ Allows you to accept: VISA, MASTERCARD, DISCOVER, and AMERICAN EXPRESS ƒ Other dating terms available ƒ Comes complete with data entry keyboard, printer, and swipe reader

Features and Benefits


Date: To: From: Subject:

November 17, 2008 CarCareONE Partners GE Card Services – CarCareONE New Website

Please be aware that GE Card Services will be faxing the following message this week, as well as shipping new consumer applications, to each CarCareONE merchant. ~~~~~~~~~~~ Dear GE Money Private Label Dealer: PLEASE DESTROY YOUR CURRENT SUPPLY OF GE MONEY PRIVATE LABEL APPLICATIONS AND REPLACE WITH THE ENCLOSED, UPDATED MATERIALS. PLEASE START USING THESE REVISED MATERIALS ON DECEMBER 1, 2008. We have recently made changes to the Terms and Conditions section of the enclosed applications. These changes make our program more consistent with similar private label programs. It is important that you begin using your new applications labeled with a “Rev. date of 12/08” on December 1, 2008. The Rev date is located on the front lower right or left corner or back of your application. These new terms must be disclosed to customers to comply with consumer regulations. We appreciate your business. Thank you for letting GE Money help you with your consumer financing needs. ~~~~~~~~~~~

David Jelley GE Money Relationship Manager, Automotive Industry T-- 937-534-3230 E-- david.jelley@ge.com


Memo Date:

March 4, 2008

To:

CarCareONE Merchants

From:

Alliance Headquarters

Subject:

CarCareONE Online Training

CarCareONE merchants can now go online to train their staff on everything from how their credit card program works to how to use it to grow sales. The comprehensive program is designed for both new hires and as a refresher course for existing staff members. Topics covered • • • • • •

How private label credit works Benefits to the owner, sales staff, and customers How to sell credit How to overcome objections How to process applications and transactions Important phone numbers and other program information

Go to www.carcareONE.net Choose Existing Dealer Information, and then select Training Center. Training online, at your own pace, it's that easy!


GE Money

Rates Effective 10/15/08 Subject to change at GE Money’s discretion

Top Gun / CarCareONE Dealers

Price Guide & Information Increase your customers’ purchasing power and your bottom line. With the GE Money Program you have the flexibility to choose from an extensive set of f inancing promotions on a daily basis.

Deferred Interest Promotions The interest is deferred during the promotional period. To avoid paying f inance charges, the entire balance must be paid off, in full, at the end of promotional period.

With Payments Everyday Promotions Non Promotional 90 Day 6 Months 12 Months

Minimum Purchase N/A $150 $300 $500

Processing Fee 0.49% 1.29% 6.69% 9.24%

Tran Code N/A 103 106 112

Visa / MasterCard Processing (i.e Bankcard) Not using GE Money to process your bankcard transactions? Did you know your GE Money terminal is already activated and you can begin swiping Visa and MasterCard sales today? In most cases, no conversion is necessary! Key benef its of using your GE Money Terminal include: • • • • •

ONE terminal to process ALL major credit cards ONE number for customer service ONE deposit with your bank ONE monthly statement to accurately reconcile all payment activity all at competitive rate with no hidden fees. . . call us today to get started!

Existing bankcard transaction users: your rates have not changed. Please call us with any questions regarding your current Visa/MasterCard rates.

700-234-00 Rev. 10/01/08


GE Money

Rates Effective 10/15/08 Subject to change at GE Money’s discretion

Top Gun / CarCareONE Dealers

Price Guide & Information Your program includes, at no charge: 24/7 Merchant Support Protection against credit fraud Training on all aspects of the program Credit approvals customized for your industry 9 Money in your account in 48 business hours 9 9 9 9

Point of Purchase materials Internet reporting Consumer bill pay online ‘Meet the Sale’ technology that provides the credit lines you need to close the sale 9 Access to discounted products & services 9 9 9 9

Exception Fees Phone / Fax Applications Application Reconsideration Fee Charged for each reconsideration call where the application remains declined Promotion Correction When an invalid or incorrect promotional tran code is entered, a fee is charged for changing the sale to correct the promotion. Chargeback Handling Fee A chargeback is the reversal of a transaction due to a cardholder dispute. If a chargeback occurs, we charge this handling fee.

$2.00 $2.00 $25.00

$25.00

Monthly Fees Set-Up Fee

Network Access Fee Minimum Application In any month if Private Label application volume does not achieve 6 processed applications the dealer will be charged a minimum sales fee of $25.

$75.00 (First Loacation) $45.00 (1-6 additional location) $25 (each additional location) $50.00 (VISA/MC unlmited) $35.00 $25.00 (6 Apps) (waived for first 90 days)

Important Phone Numbers Department

Purpose

Contact Numbers

Retail Support Center

Used if you have any merchant questions & for application reconsideration

800-333-1082

Customer Inquiry Center (Cardholder use only)

Used by customer if they have a billing question

800-333-1071

Visit us online at www.GrowWithFinancing.com

700-234-00 Rev. 10/01/08


Vendor Training ƒ Federal Mogul, Wix, Standard Ignition, and NASCAR Technical Institute open their state-of-the-art facilities to provide training geared for the professional ƒ CSC member's attend free, other than travel expenses ƒ Two to three nights lodging, breakfast, lunch and one dinner are included

Features and Benefits


FEDERAL MOGUL Training Center

6565 Wells Avenue St. Louis, MO 63177 To register, call toll-free 888.771.6005.

All training is available on a first-come, first-serve basis. So be sure to register today!

Class capacity: 16 TEC305 Ignition Systems Diagnostics March 30 (start 7:30 AM)March 31 (end 12:00 PM) TEC306 Fuel Systems Diagnostics April 1 (start 7:30 AM)April 3 (end 12:00 PM) TEC101 Steering Suspension and Driveline May 18 (start 7:30 AM)May 20 (end 11:30 AM) TEC201 Brake Diagnostics and Intro to ABS May 20 (start 1:00 PM)May 22 (end 11:30 AM) TEC301 Automotive Electronics July 27 (start 7:30 AM)July 28 (end 4:30 PM) TEC304 Domestic Driveability I July 29 (start 7:30 AM)July 31 (end 12:00 PM) TEC101 Steering Suspension and Driveline September 14 (start 7:30 AM)September 16 (end 12:00 PM)

If a student cancels a class within 21 days of training or is a no show, he or she will be subject to a $100 cancellation fee.

TEC307 Domestic Driveability II December 9 (start 1:00 PM)December 11 (end 12:00 PM)

Hydraulic Training April 27-28 September 14-15 Advanced Hydraulic June 22-23 Arrive one day prior. First day is 8:00 AM-4:30 PM. Day two is 8:00 AM-2:30 PM with afternoon departures.

If classes do not fill, they will be subject to cancellation.

STANDARD MOTOR PRODUCTS, INC. Training Center

Auto Value/Bumper to Bumper covers the cost of tuition, course materials and, in most cases, hotel accomodations.

Class capacity: 12

3018 Skyway Circle South Irving, TX 75038 To register, contact your parts supplier.

All other travel expenses are the responsibility of the student.

AC Diagnostics & Repair February 26-27

For more information, contact your parts supplier.

Engine Performance Diagnostics September 28-29 October 1-2 October 5-6 Arrive one day prior. Each two day class is 8:00 AM-5:00 PM

TEC305 Ignition Systems Diagnostics October 12 (start 7:30 AM)October 13 (end 12:00 PM)

TEC306 Fuel Systems Diagnostics December 7 (start 7:30 AM)December 9 (end 12:00 PM)

330 Inverness Drive South Englewood, CO 80112 To register, contact your parts supplier. Class capacity: 15

TEC201 Brake Diagnostics and Intro to ABS September 16 (start 1:00 PM)September 18 (end 12:00 PM)

TEC304 Domestic Driveability I October 14 (start 1:00 PM)October 16 (end 4:30 PM)

GATES Customer Solutions Center

WIX INSTITUTE

1525 South Marietta Street Gastonia, NC 28054 To register, contact your parts supplier.

Remember, you have access to top quality on-line training 24/7 through Alliance University. Access the website through the secure extranet (www.alliance1.com) or contact your parts supplier for a username and password.

Class capacity: 20 Filtration Technology April 6-8 November 9-11 Each class is Monday (8:00 AM-4:30 PM) Tuesday (8:00 AM-4:30 PM) Wednesday (8:00 AM-12:00 PM)


Study in North America’s Finest, the Federal Mogul Technical Education Center At the Federal Mogul Technical Education Center, we offer impressive training resources, access to stateof-the-art equipment, full-range of support services and educational materials. We offer multiple classrooms, impressive research libraries, a complete machine shop, chassis dynamometers, lifts, alignment equipment all taught by ASE Master Certified Instructors. With a process of instruction that has received the prestigious ASE Continuing Automotive Service Education (C.A.S.E.) recognition, our instruction methods of teaching technical theory, yet stressing practical application sets us apart from most manufacturers. It is our goal to enhance the skills of the professional technician on the correct methods of inspection, diagnostics and service repairs. We offer workshops in Brake & Wheel End, Chassis, Engine, Fuel & Ignition, and Sealing Systems, all providing a comprehensive experience.

Gates – The Future of Fluid Power Technology The Gates Customer Solutions Center is a stateof-the-art facility dedicated to leading the industry in customer-focused product development and training in fluid power technology. Staffed with over 45 of the top engineers, scientists, and technicians in the industry, the facility is headquarters for understanding and meeting customer’s hydraulic system needs featuring computer class rooms, product and system training rooms and hands on crimper labs. Classes are specially designed for sales associates and counter professionals to expand hydraulic knowledge in product and system technology. Hydraulics focuses on the Gates product offering, customer market development, and key sales and marketing benefits. Safe Hydraulics covers the proper way to build hose assemblies and identify and correct problem applications. Coupling Identification is designed to reinforce the ability to quickly and accurately identify North American and Metric threads. The Hydraulic Products Workshop focuses on fundamental application engineering skills, hose assembly fabrication principles, product selection, hose routing, and installation. Attendees will engage in classroom discussion and hands-on training exercises. A comprehensive Customer Solution Center tour and demonstrations in the technical and lab test areas will be conducted. A written test and certificate of completion will be given at the end of the workshop.

Hands-on Training with Standard Motor Products

The goal of Standard Motor Product’s Masters Series of technician Engine Management training programs is to provide a unique opportunity to keep a technician’s diagnostic knowledge at the cutting edge of their profession. The Master’s Series features a group of well known and long established professional technician instructors easily recognized through their writings in national publications, their websites or from training events they’ve conducted. Each Master’s Series technician training program is conducted at the Standard Motor Products Corporate Training Center in Irving, Texas. Classes are designed with a minimum of 60% of time in the shop. With over 14,000 square feet dedicated specifically to automotive training, technicians will appreciate our professional classroom and shop facilities, each equipped with the latest in instructional and diagnostic equipment.

Training is the Difference at WIX Wix Filtration Products continues to put product training within the grasp of all its customers by providing hands-on and classroom experience at the WIX Institute of Filtration Technology. Sessions are designed for both professional technicians and professional parts sales people. The course of study includes information about oil, air, fuel, hydraulic, transmission and cooling system design and maintenance. Fluid analysis as a preventative, predictive maintenance tool will also be discussed. An entire section of study is devoted to the current master catalog and how to make the best use of the vast amount of information it contains. The combination of classroom time and hands-on experience will provide those who attend the Wix Institute with practical, usable information about filtration and the systems they are used on.


Fact Sheet Date: From: Subject:

December 30, 2008 Alliance Headquarters 2009 Vendor Training

PURPOSE:

Vendor training aids Auto Value/Bumper to Bumper employees advance their education through approved vendors that provide manufacturer technical training.

DETAILS:

Auto Value/Bumper to Bumper absorbs most of the costs of training. Below are details, by manufacturer, listing what is covered and what is the responsibility of the attendee. If a student cancels a class within 21 days of training or is a no show, he or she will be subject to a $100 cancellation fee billed through their WD. Federal Mogul Training Center – Technician Training 6565 Wells Avenue, St. Louis, MO 63177 Call 888.771.6005 to register. • Courses range from 2 to 2.5 days in duration. • Alliance will pay the cost of tuition, course materials and hotel accommodations. • The training facility will arrange attendee hotel needs. • There is shuttle service available from the airport to the hotel every 15 minutes. • Transportation from the hotel to the training center and all lunches will be provided. • Each attendee must pay for and make their own transportation to the Training Center in St. Louis, MO, breakfasts and dinners, plus any personal expenses. • Class capacity: 16 Gates Customer Solutions Center – Counterperson/Shop personnel 330 Inverness Drive South, Englewood, CO 80112 Complete the registration form and fax to the number listed. • Each class is Monday (8:00 AM-4:30 PM) and Tuesday (8:00 AM-2:30 PM). • Alliance will cover the cost of tuition, course materials and hotel accommodations. • The training facility will arrange attendee hotel needs. • Transportation to and from the hotel is the responsibility of attendee. • Transportation from the hotel to the training center will be provided. • Hotel provides breakfast. • Monday and Tuesday lunches plus Monday evening meal will be provided. • Each attendee must pay for and make their own transportation to Englewood, CO, and Sunday evening meals plus any personal expenses. • Class capacity: 15


Standard Motor Products Training Center – Technician Training 3018 Skyway Circle South, Irving, TX 75038 To register, call 972.256.2751 and ask for Dayna. • Each two day class is 8:00 AM-5:00 PM. • Alliance will pay the cost of tuition, course materials and hotel accommodations. • The training facility will arrange attendee hotel needs. • The hotel provides a shuttle from/to DFW airport. • Transportation from the hotel to the training center, lunches and one dinner are provided. The hotel furnishes breakfasts. • Each attendee must pay for and make their own transportation to the training location (Irving, TX), meals not listed above and any personal expenses. • Class capacity: 12 Wix Institute – Technician and Counterperson 1525 South Marietta Street, Gastonia, NC 28054 Complete the registration form and fax to the number listed no later than 45 days prior to training. • Each class is Monday (8:00 AM-4:30 PM); Tuesday (8:00 AM-4:30 PM); and Wednesday (8:00 AM-12.00 PM). • Alliance will cover the cost of tuition, course materials and hotel accommodations. • The training facility will arrange attendee hotel needs. • Wednesday transportation from the hotel to the airport is provided. • Transport from the hotel to training center, breakfasts and lunches will be supplied. • Each attendee must pay for and make their own transportation to the training location (Gastonia, NC), evening meals and any personal expenses. • Students must make their arrangements for airport transport to the hotel on Sunday. • Class capacity: 20 SUPPORT:

A promotional flyer is available to promote the training and includes a schedule.


2009 Wix Filters Training Registration Form To register, send one registration form for each participant to the fax number below. — Class size is limited to the first 20 participants who register. — No telephone registrations will be taken and no spots will be held – a person is only officially registered when this form is submitted. — Registrations must be received 45 days prior to the class date requested. — Confirmation of attendance will be mailed to participants 30 days prior to the training date by the training facility. Classes are held at the Wix Filters Training Center, 1525 South Marietta Street, Gastonia, NC 28054 and begin Monday at 8:30 AM and conclude Wednesday at 3:00 PM. Departure for the airport will be at the close of class on Wednesday. For more information, contact your supplier.

Please print clearly and legibly. Name Company Mailing Address Physical Address City

State

Zip

Phone

Fax Class Date

April 6-8 November 9-11 Driving Flying

Yes Yes

Registration deadline-February 16 Registration deadline-September 21 No No

If flying, your schedule Accommodations Shirt Size

S

Smoking M

L

Non-Smoking XL

2XL

3XL

Fax completed registration form to Aftermarket Auto Parts Alliance

210.492.4890


2009 Gates Training Registration Form To register, send one registration form for each participant to the fax number below. — Classes held at Gates Customer Solutions Center, 330 Inverness Drive South, Englewood, CO 80112. Students must arrive one day prior. — Class size limited to the first 15 participants who register. — No telephone registrations will be taken and no spots will be held. — Each class is Monday (8:00 AM-4:30 PM) and Tuesday (8:00 AM-2:30 PM). — Auto Value/Bumper to Bumper will cover tuition, course materials and hotel. — The training facility will arrange attendee hotel needs. — Transportation to and from the hotel to airport is the responsibility of attendee. — Transportation from the hotel to the training center will be provided. — Hotel provides breakfast. Monday and Tuesday lunches and Monday evening meal provided. — Each attendee must pay for and make their own transportation to Englewood, CO, and Sunday evening meals plus any personal expenses. For more information, contact your supplier.

Please print clearly and legibly. Name Company Mailing Address Physical Address City

State

Zip

Phone

Fax

Email Class Date

Hydraulic Training

April 27-28

Arrival April 26

Hydraulic Training

September 14-15

Arrival September 13

Advanced Hydraulic Training

June 22-23

Arrival June 21

Driving

Yes

Flying

If flying, please give us your schedule Accommodations Shirt Size

S

Smoking M

L

Non-Smoking XL

2XL

3XL

Fax completed registration form to 210.492.4890


Alliance University ƒ On-Line courses you can take on your own schedule ƒ Courses range from Management Training, Human Resources, Sales, Safety, Store Operations, and Tech Knowledge

Features and Benefits


Fact Sheet Posting Date: To: From: Subject:

January 7, 2009 Extranet Members Program Headquarters Alliance University

PURPOSE:

Alliance University is a web-based tool designed to help Auto Value/Bumper to Bumper parts stores and certified service centers with their training needs.

DETAILS:

There are different courses within Alliance University (AU) to suit the educational needs of every level in the distribution channel. Store owners/managers can obtain useful information on operations and sales. Certified service center owners/managers benefit from a wide array of courses specific to shops. There are also courses for technical knowledge and basic business management. A Spanish language AU site is available and can be accessed via the Alliance Extranet. AU is easy to use and available 24/7. Log on anytime to start, review or complete a class. Courses do not have to be completed in the same session. Also, a review is available to go back to previous pages, if needed. Once a course is completed, a test is given with immediate results and if passed (a score of 70 or above), a certificate of completion can be printed with the course title and student’s name. Each student has access to their own transcript. It provides the title of all courses started or completed, when the class was started, the student’s progress (completed or incomplete) and a test score. All tests can be retaken.

New! In 2009, Webinars on Alliance University will be scheduled hosted by leading industry expert showcasing product features, benefits, applications and sales ideas. During the live session over the internet, students that have pre-registered to participate in the limited seat Webinar will be able to interact by giving, receiving and discussing information. Details on how to register for Webinars and a schedule will be posted to the extranet. After each Webinar is completed, the session will be posted to AU for use by other students. These will not include the Q&A portion; however, a question section will be created for students to contact the instructor.


Students that complete the following 24 courses will receive a plaque certifying them as Counterexperts. A list of students eligible for this certification will be downloaded, sent to the WD for confirmation, forwarded to the vendor producing the plaques and returned to the shareholder for delivery. • Air Conditioning • AC Refrigerants • Appearance Chemicals • Automotive Greases • Batteries • Brake Friction • Catalog Skills • Customer Service • CV Joints

• Diagnostic Procedures • Engine Performance • Fasteners • Heating/Cooling • NAW • Oxygen Sensors • Selling Skills • Spark Plugs • Specialty Tools

• Steering Systems • Store Appearance • Suspension Systems • Water Pumps/Radiators • Windshield Wipers • Wiring Systems

For Certified Parts Store certification, with one requirement being completion of a different set of AU modules please see the Fact Sheet relating to that program.

SUPPORT:

When a user is given access to the Alliance Extranet, their username and password are automatically downloaded every evening and sent to AU. Users registered one day will have access the next.

The easiest way to access AU is to enter the Extranet, click on the Favorites tab, and then select “Enter Alliance University”.

A flyer with course groups was included in kick-off kits.

CONTACT: For questions or access to AU, contact your parts supplier.


Identifix Direct-Hit ƒ Direct-Hit offers you the capabilities to show your customer what scheduled maintence should be done at their current mileage ƒ You can order a demo disc to try it for free ƒ Allows you a discount as a participant in the CSC program

Features and Benefits


2009 Identifix

Knowledge InformationExpertise

Step into a world of increased productivity and profitability, a world where all the information you need to get the job done right is brought together in one place. Welcome to Identifix, a comprehensive online diagnostic tool for repair shops. Auto Value and Identifix have entered into an agreement to offer certified service centers two specially priced programs for online diagnostic tools at below market prices —Direct-Hit and Identifix Repair Hotline.

Direct-Hit Combines real world short-cut tests and quick fix information.  Share knowledge gained from nearly 3.5 million calls taken through Identifix’s industry leading Repair Hotline.  Tap into the knowledge generated from 15,000 shops calling into the Repair Hotline each year.  Largest source of Confirmed Fixes documented by 45 factory-trained, ASE certified master technicians. • Information delivered via the Internet. No waiting for printed updates or quarterly disc shipments. • Provides shortcut tests that get to the fix faster than factory flow charts. Special • Over 1,500 new problems, tests and fixes added each week. Pricing • Available 24-hours a day, 7 days a week, 365-days a year.  Auto Value certified service centers that enroll in Direct-Hit, receive an introductory rate of $84 per month for the first three months. The fourth month . of service will start the monthly program price of $114.  As a bonus to Direct-Hit subscribers, use the Identifix Repair Hotline service and only be charged for the first call ($36), even if it takes additional calls to solve the problem on a vehicle/symptom. • The fixed cost cap is $36 per vehicle/symptom (compared to $58.50 as listed below for non-Direct-Hit subscribers).  Claim a $20 per month ($240 per year maximum) rebate. Submit an official rebate form (see form for more details.) For more details, log onto www.identifix.com or call 800.745.9649 and mention Auto Value.

Repair Hotline Pay-per-use program—a shop is only charged when a call is placed. Pricing is call #1 $34; call #2 $16; call #3 $8.50 and call # 4 is no charge. The fixed cost cap per vehicle/ problem is $58.50. The cost for fax information is $18.00 for up to ten pages per request. Pricing is based on same vehicle/symptom and is limited to original equipped vehicles, not modified, recovered, chopped or damaged vehicles. For more information or to sign-up for the Repair Hotline, call Identifix at 800.288.6210.

Prices subject to change.


2009 Identifix Enrollment DATE

Certified Service Center Owner Name Number of Bays Number of Technicians MAILING ADDRESS

PHYSICAL ADDRESS

Address

Street Address

City/Province and State

City/Province and State

Zip or Postal Code

Zip or Postal Code

Phone Number Fax Number

Email Address

Parts Supplier

Warehouse/Distributor

City/Province and State

City/Province and State

Enroll me in the following Identifix program:

 Direct-Hit

 Repair Hotline

Form of Payment: Canadian subscribers: credit card only in USD Direct-Hit: Repair Hotline:

 MASTERCARD

Electronic fund transfer (EFT) or credit card only; $84 due for the first month Pay-per-use program; no fees due now

 VISA

 DISCOVER

 AMERICAN EXPRESS

Card Number

Card Holder

Expiration Date

Print Card Holder Name

I AUTHORIZE IDENTIFIX TO DEBIT MY CREDIT CARD:

 COMPANY CHECK

USD $

X ____________________________________ Return completed form and payment to:

IDENTIFIX – Customer Service 3058 E. Sunset Road Las Vegas, NV 89120

Identifix will contact you to complete the enrollment. For more information about Direct-Hit, go to www.identifix.com or call 800.745.9649. For more information or to sign-up for the Repair Hotline, call 800.288.6210.

Register through November 1, 2009.


Fact Sheet Date: From: Subject:

January 8, 2009 Owners/Managers Identifix Partnership

PURPOSE:

A partnership has been formed with Identifix to provide Auto Value/Bumper to Bumper certified service centers (CSCs) a resource, at below market prices, to help diagnose and repair vehicles.

DETAILS:

Through our partnership with Identifix CSCs have access to two specially priced programs for their repair information service, Direct-Hit and Identifix Repair Hotline. Direct-Hit: y Shares knowledge gained from 3.5 million calls taken through the Repair Hotline. y Information generated from 15,000 shops that call the Repair Hotline each year. y Over 1,500 new problems, tests and fixes added each week. y Largest source of fixes by 45 factory-trained, ASE certified master technicians. y Provides shortcut tests that get to the fix faster than factory flow charts. • • • • • • • •

Current subscription cost of Direct-Hit is $114 per month (effective January 2009; however, it is subject to change.) For new CSC subscribers, Identifix is offering an introductory rate of $84, per shop per month for the first three months. On the fourth month of service, the rate will be adjusted to the current monthly program price. Payment options include electronic fund transfer (EFT) and credit card. Auto Value/Bumper to Bumper is offering a $20 per month rebate for CSCs enrolled in the Direct-Hit program. Submit an official claim form and attach invoice(s) from Identifix. Requests are due by November 1, 2009. The maximum per shop to claim is $240 per year.

Identifix offers another bonus to Direct-Hit subscribers when using the Identifix Repair Hotline service, CSCs will only be charged for the first call (even if it takes additional calls to solve the problem) on a vehicle, which is $36. The fixed cost cap becomes $36 per vehicle/symptom (compared to $58.50 for users who do not subscribe to DirectHit). Pricing is based on same vehicle and problem and is limited to original equipped vehicles and does not apply to modified, recovered, chopped or damaged vehicles.


Repair Hotline: y Pay-per-use program – a shop is only charged when a call to the hotline is placed. y If a CSC chooses not to use the Repair Hotline there are no charges. y Current pricing is call #1 $34; call #2 $16; call #3 $8.50 and call # 4 is no charge. y The fixed cost cap per vehicle/ problem is $58.50. y The cost for fax information is $18.00 for up to ten pages per request. y Pricing is based on same vehicle/problem and is limited to original equipped vehicles, not modified, recovered, chopped or damaged vehicles. This program is open to Canadian Auto Value members. However, all funds will be in USD and payments made with a credit card. Important Note: This special introductory pricing is only available to new Direct-Hit subscribers. Special introductory pricing does not extend to new Auto Value/Bumper to Bumper certified service center members that already subscribe to Direct-Hit. SUPPORT:

A promotional flyer/enrollment form describing the program is available. For those enrolling in Direct Hit, there is a rebate available that must accompany all requests.

CONTACTS: For more information about Direct-Hit, log onto www.identifix.com or call 800.745.9649. To be connected with a dedicated account representative, mention that you are an Auto Value or Bumper to Bumper certified service center. For more information or to sign-up for the Repair Hotline, call Identifix at 800.288.6210. WDs that would like additional program information may contact Aaron Cherrington of Identifix at acherrington@mpifix.com or call him at 888.252.0155.


2009 Identifix Direct-Hit Rebate Rules: • Rebate is for Direct-Hit subscribers only. • Eligible payments will be made to certified service centers that conform to these rules. • All blank areas must be completed and legible. • Documented proof of participation must be submitted. Copies of the invoice(s) for your Direct-Hit subscription from Identifix must be attached. • Claims may be requested monthly, quarterly or yearly. A claim form with all appropriate documentation must be included with each request. • Auto Value/Bumper to Bumper headquarters will reimburse participating certified service centers $20 per month. • The total yearly rebate will not exceed $240 per certified service center. • All rebate requests must be received by January 15, 2010. • Return completed forms to the address below with all requested documentation. DATE

AMOUNT

USD $

COMPANY NAME OWNER NAME SIGNATURE MAILING ADDRESS Address City/Province/State Zip or Postal Code Phone Number PARTS SUPPLIER

WD

City/Province/State

City/Province/State

RETURN TO:

AUTO VALUE/BUMPER TO BUMPER IDENTIFIX REBATE 2706 Treble Creek, Suite 100 San Antonio, TX 78258

Claim Requests due by January 15, 2010.


Resource Directory Business Forms ƒ Order signs, pens, calendars, business forms, etc ƒ Many of these items are eligible for CO-OP funding ƒ Please call Luanne at 712.264.4019 to order

Features and Benefits


Certified Service Center Fact Sheet Posted: To: From: Subject:

March 30, 2007 Owners/Managers Program Headquarters Reynolds & Reynolds Business Forms

PURPOSE:

Reynolds & Reynolds is now the approved vendor for business forms and supplies for Auto Value/Bumper to Bumper certified service centers. The basic supplies and forms needed to manage your business are in stock or you can customize forms to fit your needs. In addition, you will benefit financially from the advantages of group buying.

DETAILS:

CSCs can purchase their business forms from one source – fast, convenient and inexpensive. Basic forms are ready to view and be ordered via the Reynolds & Reynolds web site (www.Reysource.com). Each CSC must establish an individual account directly with Reynolds & Reynolds for ordering and billing purposes. To set up an account and receive a user name and password to access Reysource.com, call 877.912.3651 and ask to speak with your Account Manager. Once your Account Manager has been assigned, he/she will be your one-point of contact for all transactions. Your Account Manager understands your business and is ready to assist you. Reynolds and Reynolds will maintain high quality stock and in most cases be ready to ship in a day or less. Generally, custom forms will ship in 10 business days or less.

LEGAL:

The Reynolds & Reynolds Company has replaced Moore Business Forms as the approved supplier of business forms.

CONTACT:

To speak with your Account Manager, call 877.912.3651 and notify the receptionist that you are with AAPA. You will be directed accordingly. Your national contact at Reynolds & Reynolds is Scott Kramer and he may be reached at scott_kramer@reyrey.com or 800.869.7998.


ASE Reimbursement ƒ You can be reimbursed $60 per test for passing up to three ASE tests per year ƒ CO-OP funds can be used to help pay for additional tests taken by shop personal

Features and Benefits


Certified Service Center Fact Sheet Date: To: From: Subject: PURPOSE:

December 29, 2008 Owners/Managers Program Headquarters 2009 ASE Certification Testing Reimbursement – Certified Service Centers The purpose of this program is to aid Auto Value/Bumper to Bumper certified service centers (CSC) to advance their education.

DETAILS:

New for 2009! CSCs may receive up to three reimbursements (up to $60 each) for ASE Certification Testing during 2009. Students must have a passing grade. A copy of the “Report of Test Results” from ASE (no other documentation will be accepted) must be attached to the reimbursement request form. All requests are due by January 31, 2010. This is for service technician testing only. A promotional flyer was included in kick-off kits. On the backside of the flyer is the reimbursement form.


ASE Certification Test Reimbursement As an Auto Value or Bumper to Bumper certified service center, receive up to three reimbursements (up to $60 each) for ASE Certification Testing during 2009. This reimbursement would cover the registration fee and one regular/recertification test fee. You or any technician from your certified service center is eligible. This is service technician testing only. Please follow the procedures below for reimbursement: § § §

Must have a passing grade on test. Make a copy of the “Report of Test Results” from ASE (no other documentation will be accepted). Send this form with a copy of the “Report of Test Results” results to: Aftermarket Auto Parts Alliance 2706 Treble Creek, Suite 100 San Antonio, TX 78258

Member Information Certified Service Center Owner/Manager_____________________________________________ Certified Service Center Name _____________________________________________________ Checks will be made out to the certified service center Mailing Address ________________________________________________________________ City/State/Zip __________________________________________________________________ Parts Supplier (name, town and state)________________________________________________ ______________________________________________________________________________ Test Date: ______________________

Date Submitted:________________________________

Test(s) Taken by: _______________________________________________________________

Form valid through January 31, 2010. (All reimbursement requests must be received in the Alliance office by this date to be eligible.)


Tool Scholarship ƒ Technicians that work for a CSC member can apply for a Tool Scholarship ƒ Log on to the Alliance Extranet and register to win

Features and Benefits


Fact Sheet Date: To: From: Subject:

January 1, 2009 Technicians Program Headquarters 2009 Tool Scholarship

PURPOSE:

The purpose of the Tool Scholarship is to assist Auto Value/Bumper to Bumper technicians with the cost of obtaining the tools of their trade.

DETAILS:

New for 2009! Three $1,000 scholarships to be awarded! (Previously three $500 scholarships) ƒ ƒ ƒ ƒ ƒ ƒ ƒ

ƒ ƒ SUPPORT:

Three $1,000 tool scholarships will be awarded to eligible technicians. Must be employed by an Auto Value/Bumper to Bumper certified service center (CSC). Scholarships will be paid to the winning technician’s CSC’s WD who will issue a credit on their account. The Alliance office will coordinate payments. If the scholarship winner leaves the CSC’s employ, the scholarship is void. If the CSC leaves the certified service center program, the scholarship is void. To apply: • Technicians must log onto the extranet (www.alliance1.com). • Click on the Tool Scholarship icon on the What’s New page. • Complete the on-line registration form and hit submit. • All information must be completed or entry is void. • Only one entry per technician. • Submissions will be accepted January 1-July 31, 2009. Around the week of August 3, three recipients will be randomly drawn from all eligible entries and confirmed. Checks will be issued to WDs by August 14, 2009.

A flyer was included in the kick-off kits to help advertise the program.


College Scholarships ƒ Offer you, your employees, and immediate family members a chance to receive a $1000 scholarship for any post-high school education ƒ Forms are sent out in April ƒ Applicants are required to write a 200 word essay on “What a college education means to me”

Features and Benefits


Fact Sheet Date: To: From: Subject:

December 29, 2008 Owners/Managers/Employees Alliance Headquarters College Scholarship Program

PURPOSE:

The goal of this program is to assist Auto Value/Bumper to Bumper employees and/or their children to advance their post-high school education.

DETAILS:

Auto Value/Bumper to Bumper will award, to eligible employees and/or their children, 8$1,000 scholarships to parts stores and 8-$1,000 scholarships to certified service centers.

NEW FOR 2009! Scholarships have been increased from the previous $500 to $1,000 each! ƒ ƒ ƒ ƒ ƒ ƒ ƒ ƒ ƒ

Students must have completed their high school education. Either parent of the child, or the employee, must be employed by Auto Value or Bumper to Bumper parts store or certified service center since September 1, 2008. Scholarships will be paid to the school (must be an accredited college, university, community college, and/or trade school) for the fall 2009 or spring 2010 semester. To apply, write a 200 word essay on “What I Hope to Accomplish Through My PostHigh School Education.” Attach it to a Scholarship Application form. Essays and forms must be received at program headquarters by May 8, 2009. A committee of judges will review essays and select winners by June 5, 2009. Notification to winners will take place the following week through the parts supplier. Winners will be announced in a press release and newsletter.

Return applications and essays to: College Scholarship Board c/o Aftermarket Auto Parts Alliance 2706 Treble Creek, Suite 100 San Antonio, TX 78258 Fax: 210.492.4890 Email: info@alliance1.com SUPPORT:

A flyer with application was included in kick-off kits.


College Scholarships Program Timeline December 29

Fact sheet and related materials posted

May 8

Application forms and essays due to Scholarship Headquarters

June 5

Scholarship winners determined

Week of June 8

Scholarship winners notified through his/her parts supplier

By June 26

WDs must have all college recipient information confirmed with photos submitted; otherwise, the award will be void.

June 26

Winners posted to extranet

By July 17

Scholarship checks sent to WDs to distribution to winners


2009 College Scholarship Application Form Type (check one) Affiliation (check one)

q Parts Store q Auto Value

q Certified Service Center q Bumper to Bumper

Student’s Name __________________________________________________________________ Address ________________________________________________________________________ City

_________________________________

State _____________

Zip ______________

Name of Parent or Employee ________________________________________________________

Name of WD

__________________________________________________________________

Name of Parts Supplier ____________________________________________________________ Address City

_________________________________________________________________

_________________________________

State _____________

Zip ______________

Name of College, University, Community College, or Trade School: ________________________ ______________________________________________________________________________

Send this application and essay to: Mail:

Fax: Email:

College Scholarship Board c/o Aftermarket Auto Parts Alliance 2706 Treble Creek, Suite 100 San Antonio, TX 78258 210.492.4890 info@alliance1.com

All entries need to be received no later than May 8, 2009. If any information is missing or illegible, the application will be void.


Advisory Councils ƒ Local Advisory Councils are set up to help guide the CSC program ƒ Members meet regularly and offer opinions and feedback on current and proposed programming ƒ Members will also get a better understanding of area concern's and help to develop programs to address such concerns

Features and Benefits


On-Hold Messaging ƒ Provides Personalized On-Hold Messaging for your shop ƒ Discounted rates ƒ All equipment available ƒ This equipment is turn key and ready for your use

Features and Benefits


Satellite Music for Your Business provided by Applied Media Technologies Corporation

) 4091 AMTC Center Drive

Clearwater, Florida 33764.6976 & 800.741.AMTC(2682)/727.531.3105

www.amtc.com

Order Form Qty. ____

Item

Price

S/H

TelAdvantage “On Hold” Messaging Package

$349.00*

$12.00

(includes iQueue II player, one minute of custom messages and one year of access to HoldDirect.com)

____

Additional Minutes of Custom Music/Message Production

$50.00

n/a

____

(10) Minutes of Custom Music/Message Production

$400.00

n/a

____

SIRIUS Music for Your Business Annual Prepaid Subscription

$299.40**

n/a

____

SIRIUS Business Equipment Package

$239.00*

$20.00

____

SIRIUS Activation Fee

$15.00

n/a

*Florida residents please add 7% Sales Tax

**Florida residents add 13.17% Communications Services Tax

Company

Phone

( Contact

)

Fax

( Address

)

E-mail

Sales Rep

City

SIRIUS Subscription Type:

State

Restricted

Sales Rep Phone

ZIP

Unrestricted

Do you need a local installer (additional charges apply)?:

Yes

No

Payment Method (credit terms available only upon prior approval and only on orders of $500 or more): Credit Card Type: Visa Mastercard Amex Discover Number:______________________________ Name:___________________________ Exp. Date __________ 200___ Direct Debit (FAX a copy of voided check. We will create a check drawn on your account. DO NOT MAIL CHECK.) Company Check (Product will ship when check is received. Make checks payable to Applied Media Technologies Corp. or AMTC) By signing in the box to the right, this Quotation shall become a binding Accepted: contract to purchase the equipment and services shown hereon. The terms and conditions shown on the reverse are hereby incorporated as an integral part hereof.

PLEASE FAX TO 727.535.3956

Date:


Terms and Conditions 1. BINDING AGREEMENT. Upon your signature indicating acceptance on the first page hereof, and receipt and approval hereof by Applied Media Technologies Corporation ("AMTC"), this document (the "Agreement") shall become a binding contract, and shall obligate you to purchase equipment and/or services according to the terms specified. If an individual is signing on behalf of a legal entity, that individual personally affirms that he/she is authorized to enter into this Agreement on behalf of that legal entity. 2. CREDIT TERMS. In the event you are applying for credit terms, you agree to immediately complete and submit to AMTC our Credit Application, and to cooperate in providing, or causing your credit references to provide, any information necessary to process your Credit Application. You also authorize us to check your creditworthiness with credit reporting agencies. In the event your Credit Application is rejected, this Agreement shall become void. If credit terms are granted, the credit period shall commence on the date of this Agreement. If you are delinquent in any payment to us, you also authorize us to report any late payment or non-payment to credit reporting agencies. 3. 30-DAY EQUIPMENT RIGHT OF RETURN. If you are dissatisfied with any equipment provided hereunder, you may return it within thirty (30) days of receipt. In such event, this Agreement shall be deemed canceled, and the amount paid by you hereunder shall be refunded. Shipping, handling, and activation fees are non-refundable, and you are responsible for return shipping charges. Initiation of any custom production work, including but not limited to providing information to us for copywriting, constitutes acceptance of such equipment and waives any further right of return under this paragraph. No returns shall be accepted without written preauthorization from an AMTC Customer Service representative. Notwithstanding the foregoing, there shall be no right of return where the total order amount exceeds $5000.00. Returns must be in the original packaging, with all of the original package contents included. No return of any item marked "SPECIAL ORDER" is permitted. 4. EQUIPMENT WARRANTIES. Any equipment provided hereunder is covered by specific warranties extended by the manufacturer of said equipment. Such warranties are set forth in detail in the documentation accompanying said equipment. We do not warranty compatibility of any equipment sold by us with any other equipment. 5. NO OTHER WARRANTIES. OTHER THAN AS SPECIFICALLY PROVIDED IN THIS AGREEMENT, WE MAKE NO WARRANTIES IN CONNECTION WITH THIS AGREEMENT. YOU AGREE THAT ANY REPRESENTATIONS OR WARRANTIES MADE TO YOU REGARDING ANY MATTER, AND NOT REFLECTED IN THIS AGREEMENT, INCLUDING ANY STATEMENTS MADE BY SALESPEOPLE, SHALL NOT BE BINDING ON AMTC. YOU UNDERSTAND AND AGREE THAT ANY EQUIPMENT OR SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE." WE MAKE NO WARRANTY, EITHER EXPRESS OR IMPLIED, IN CONNECTION WITH THIS AGREEMENT. ALL SUCH WARRANTIES (INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT) ARE HEREBY DISCLAIMED. 6. LIMITATIONS OF LIABILITY. WE ARE NOT RESPONSIBLE FOR ANY SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES OR LOSSES RELATING TO THE USE OR PURCHASE OF ANY EQUIPMENT OR SERVICES HEREUNDER, WHETHER BASED ON NEGLIGENCE OR OTHERWISE, AND WHETHER OR NOT WE HAVE BEEN ADVISED OF THE POSSIBILITY THEREOF. OUR TOTAL LIABILITY TO YOU, REGARDLESS OF THE CAUSE, WILL IN NO EVENT EXCEED THE AMOUNTS THAT YOU HAVE PAID TO US UNDER THIS AGREEMENT DURING THE SIX (6) MONTH PERIOD IMMEDIATELY PRIOR TO THE SPECIFIC EVENT THAT GAVE RISE TO THE APPLICABLE DAMAGE OR LOSS. THIS ALLOCATION OF RISK AND THE DISCLAIMER OF WARRANTIES IN SECTION 5 ARE REFLECTED IN OUR PRICES AND ARE A FUNDAMENTAL ELEMENT OF THIS AGREEMENT. YOU MAY HAVE GREATER RIGHTS THAN DESCRIBED ABOVE UNDER YOUR STATE'S LAWS. 7. TECHNOLOGY. You may not, and you agree that you shall not, copy, decompile, disassemble, reverse engineer or manipulate any technology incorporated in, or otherwise modify or tamper with, any equipment provided hereunder. 8. SHIPPING/HANDLING. All equipment prices are F.O.B. AMTC, Clearwater, Florida unless otherwise specified. Unless you arrange for shipping by other means, we will ship all equipment "best way" and you will be invoiced for the standard shipping, handling and insurance charges currently in effect. 9. TAXES. You will pay all taxes or other government fees and charges, if any, which are assessed based on the use or purchase of products or services provided hereunder. 10. SCHEDULED PAYMENTS/LATE CHARGES AND REMEDIES. In the event this Agreement calls for any future payments, you agree to make such payments promptly when due. If any part of a payment is not made when due, you agree to pay us a late charge of ten percent (10%) of each such late payment, but only to the extent permitted by law. You agree to pay us the late charge not less than one month following the date the original payment was due. You agree to pay a charge of Twenty-Five Dollars ($25.00) for any returned check. We may also use any of the remedies available to us under the Uniform Commercial Code or any other law. If we refer this Agreement to an attorney for enforcement or collection, you agree to pay our reasonable attorney's fees plus actual costs. 11. CONTINUING EFFECT. In the event that you purchase additional equipment or services from us subsequent to the execution of this Agreement, and no additional agreement is executed in connection with such purchase, you agree that all provisions hereof shall apply to such purchase as though this Agreement had been executed specifically in connection with such purchase. 12. CHANGE OF ADDRESS OR CREDIT OR CHARGE CARD INFORMATION. You must notify Customer Service immediately of any change in your name, billing address, service address, e-mail address, telephone number or credit or charge card information. 13. NOTICES. Notices to you will be deemed given when deposited in the mail or when sent by e-mail. Notices may be included in statements or other communications to you. We may also provide notice to you by telephone, which will be deemed given when a message is left with you, someone answering the telephone at your residence or on an answering machine or voice mail system at your phone number on record with us. Your notices to us will be deemed given when we receive them at the address (regular or e-mail) or telephone number set forth on the front of this Agreement. 14. MISCELLANEOUS. You agree that any delay or failure to enforce its rights on the part of AMTC does not prevent AMTC from enforcing any rights at a later time. Both parties intend this Agreement to be a valid and binding legal document, and agree that if any part hereof is found to be unenforceable, all other parts will remain in full force and effect. 15. ENTIRE AGREEMENT; MODIFICATION. This Agreement contains the entire agreement between the parties and it may not be altered, amended, modified, terminated or otherwise changed except in writing and signed by you and a corporate officer of AMTC. In the event any other instrument or document is executed in connection herewith, including but not limited to any Purchase Order issued by you, the terms hereof shall take priority in the event that there is any conflict with terms contained in such other instrument or document. 16. GOVERNING LAW. You agree that this agreement shall be governed by the laws of the State of Florida, provided however, in the event this agreement cannot be enforced under the laws of Florida, then the laws of the state where you are located shall govern. You agree that the courts of the State of Florida for Pinellas County or any federal district court having the jurisdiction in that county shall have jurisdiction and shall be the proper location for the determination of all disputes arising under this Agreement. Nothing stated herein is intended to prevent AMTC from commencing any action in any court having proper jurisdiction. You waive trial by jury in any action between us. Special Provisions Relating to TELADVANTAGE 17. CUSTOM CONTENT GUARANTEE. If you are dissatisfied with any custom content produced by us hereunder, we will redo it at no charge using the original script and type of background music. You must request such corrective action within 7 days of receiving the custom content in question. You are responsible for reviewing script drafts carefully, and the guarantee provided under this paragraph does not cover script errors approved by you and produced according to the approved script. 18. COOPERATION IN CUSTOM PRODUCTION PROCESS. If this Agreement calls for custom content production, you agree to promptly respond to our requests for information, script approval, and final production approvals, if any. If you fail to respond within 30 days, we will consider your production work inactive and will not proceed until you contact us. This will not relieve you of your obligation to pay the full price specified under this Agreement for such content. If and when you later contact us to proceed with your production, and changes to your script or work in progress are necessary due to the passage of time, you will be required to pay additional charges for such changes. 19. LICENSE. You are hereby granted a license for use of any custom content created hereunder. You may use the content only at the number of locations indicated. Should you wish to use the content at more than the number of locations indicated, you will need to purchase a license for each additional location. This license will terminate automatically if you fail to comply with the terms and conditions set forth herein. Termination under any circumstance shall not relieve you of any financial obligations created hereunder. You agree upon any termination to destroy the content and any copies. 20. TERM AGREEMENTS. In the event this Agreement provides for service on a "term" basis (e.g.; "annual", "quarterly", etc.), at the expiration of any such term this Agreement shall renew automatically for another equal term unless we receive written notice, not less than 30 days and not more than 60 days prior to expiration, that you do not desire to renew. 21. MULTIPLE LOCATIONS. If this Agreement provides for custom content to be provided to multiple locations, unless otherwise specified it entitles you to a single “master” per production cycle, with copies for each location. Unless otherwise specified, all copies shall be delivered in bulk to your main office for distribution by you to your locations. 22. PROMOTIONAL USE OF PRODUCTION WORK. You authorize us to use any custom content for demonstration purposes in connection with our sales efforts. You further authorize us to advertise the fact that you are a customer and authorize the use of your trade or service mark or marks in such advertisements. Special Provisions Relating to SIRIUS 23. LIMITATIONS ON USE. Your subscription entitles you to use one SIRIUS receiver to play programming at the single business premises designated in this Agreement. We will pay to ASCAP, BMI and SESAC the fees required for the public performance of the SIRIUS content in your business. You shall not transmit SIRIUS programming nor use the service outside this premises. You shall not charge an admission fee at the time SIRIUS programming is played. You shall not permit dancing or ice skating in conjunction with SIRIUS programming. If you add additional Sirius receivers, you must purchase a separate subscription for each one. All of your subscriptions may be on a single account. 24. PROGRAMMING AND PRICE CHANGES. Many different and changing considerations affect the availability, cost, and quality of programming and customer demand for it. Accordingly, we reserve the unrestricted right to change, rearrange, add, or delete programming, including canceling, moving or adding particular channels, and our prices, at any time. If we make any changes, we will send you a notice describing them and their effective date. You always have the right to cancel your subscription at any time if the changes are not acceptable to you. If you do not cancel within thirty days, your continued receipt of SIRIUS service will constitute acceptance of the changes. If you notify Customer Service that you do not accept such changes, then we may cancel your subscription as provided in Section 31. 25. SERVICE AREA. SIRIUS is offered solely in the continental United States. If your service address is not in the continental U.S., you will not be activated to receive the Service. We reserve the right to verify any address you provide, and to terminate your subscription and keep any payments you have made to us, in the event you have provided an incorrect service address. 26. SERVICE INTERRUPTIONS. Service may be unavailable or interrupted from time to time for a variety of reasons, such as environmental or topographic conditions and other things we can't control. Service might also not be available in certain places (e.g., within or next to buildings) or near other technologies. We are not responsible for any interruptions of service that occur beyond our reasonable control. 27. OBJECTIONABLE CONTENT. Some SIRIUS programming may include explicit language. It is your responsibility to determine which programming you consider appropriate for your customers and business environment. We are not responsible for content that you or anyone else may find inappropriate. We offer a “Restricted” content option that attempts to eliminate programming containing explicit language. On the first page of this Agreement you may select either “Unrestricted” or “Restricted” content. By offering the “Restricted” content option, we do not guarantee that the permitted content will never contain explicit language or other content that might be deemed objectionable. 28. LOSS OF EQUIPMENT. You should report to us and cancel or suspend your subscription if your SIRIUS receiver is lost, stolen, sold, transferred or otherwise removed from your possession without your permission. Otherwise you will continue to be liable for subscription payments. 29. TERM. The term of your subscription is indefinite and will continue until canceled. 30. YOUR CANCELLATION. You may cancel your subscription at any time by notifying us. If you cancel prior to the expiration of a prepaid subscription, you will not receive a refund of any unused subscription fees. 31. OUR CANCELLATION. We may cancel your subscription at any time if you fail to pay amounts owing to us when due, violate or breach any provision of this Agreement, or for any other reason. If your subscription is canceled, you will still be responsible for payment of all outstanding balances accrued through the cancellation date. Questions? Call Customer Service at 1.800.741.AMTC(2682) (727.531.3105 in the Tampa Bay area).


Alliance Extranet ƒ Designed to keep you up-to-date on all national programs currently available

Features and Benefits


Using the Alliance Extranet Each jobber (and certified service center) will be assigned his/her own user name and password to access the extranet. To get started, follow these directions. 1. 2.

Enter the address: www.alliance1.com Enter your user name and password.

3.

You will see a blue screen. Because of the extensive frames the extranet uses, you need the most current version of Microsoft Explorer. If you are on a Mac computer, you will need to use the Netscape browser. If you have the most current browser, click on “Enter the Alliance Extranet.� This will take you to your Welcome page.

4.


5.

You will notice 4 tabs on top. The one marked “Marketing� will direct you to the marketing programs.

6.

When you select the Marketing tab, your window will split. The right window will display the due dates of various marketing programs. a. The blue highlighted area is for jobber programs, the yellow for service center programs. The left window will show you the various programs, each in their own folder. When you click on one, the right window will show you the various documents relating to that program. If you click on the circled (V), you can view the document, or you can download the document by clicking the circled (D), and then open the file in Microsoft Word.

7. 8.

9.

If you encounter any problems, or have any problems, please call Dave or Luanne in the Marketing department at 712-262-1141.


Calendar Program ƒ Order custom calendars at a discounted price with your shop information custom imprinted on each calendar

Features and Benefits


Three Small Ways to Show Your Customers You Care! Business Card Calendar (Full-Color)

BUMPER TO BUMPER OF MANCHESTER S M T WT F S JANUARY

Now available in full color at no extra cost! This mini information card gives your customers permanent access to your store or business. It’s a perfect fit for a wallet or pocketbook.

57

3 10 17 East 24 4 /31

1 2 4 5 6 7 8 9 11 12 13 14 15 16 18 19 20 Main Street 21 22 23• 25 26 27 28 29 30

S M TW T F S S M TW T F S FEBRUARY MARCH 1 2 3 4

5 7 8 9 10 11 12 14 15 16 17 18 19 Manchester, 21 22 23 24 25 26 28

2 3 9 10 16 17 23 3 /30 244/31

4 11 18 25

5 12 19 26

6 13 20 27

7 14 21 28

1 8 6 7 15 13 14 22 20 21 29 27 28

SEPTEMBE R 5 12 19 26

1 2 3 8 9 10 17 27 21 22 23 24 28 29 30 31 7

PHONE: (706) 846-2867 M AY

actual size shown

6 13

GA 31816 20 14 15 16

6 13 20 27

7 14 21 28

1 8 15 22 29

2 9 16 23 30

3 10 17 24

JUNE

1 8 15 22 29

2 9 16 23 30

3 10 17 24

4 11 18 25

OCTOBER

4 11 3 4 18 10 11 25 17 18 24 4 /31 25

5 12 19 26

6 13 20 27

7 14 21 28

1 8 15 22 29

4 11 18 25

5 12 19 26

7 14 21 28

1 8 15 22 29

2 9 16 23 30

3 10 17 24

4 11 18 25

5 12 19 26

2010

SM T WT F S APR RIL 7 14 21 28

1 8 15 22 29

2 9 16 23 30

3 10 17 24

AUGUST

3 1 2 3 10 8 9 10 17 15 16 17 24 22 23 24 31 29 30 31

NOVEMBER

2 1 2 9 7 8 9 16 14 15 16 23 21 22 23 30 28 29 30

The Official Supplier of

6 13 4 5 6 20 11 12 13 27 18 19 20 25 26 27

JULY

5 12 4 5 6 19 11 12 13 26 18 19 20 25 26 27

ViMax

4 11 18 25

5 12 19 26

6 13 20 27

7 14 21 28

DECEMBER

6 13 5 6 20 12 13 27 19 20 26 27

1 8 15 22 29

7 14 21 28

2 9 1 16 2 23 30 3

3 10 17 24 31

4 11 18 25

2010 Calendar Program

< NEW

Printed In U.S.A.

S M TWT F S

S M T WT F S

S M T W T F S

JANUARY

FEBRUARY

MARCH

3 10 17 24 /31

4 11 18 25

5 12 19 26

6 13 20 27

7 14 21 28

1 8 15 22 29

2 1 9 7 8 16 14 15 23 21 22 30 28

APRIL 4 11 18 25

5 12 19 26

6 13 20 27

7 14 21 28

1 8 15 22 29

4 11 18 25

5 12 19 26

6 13 20 27

7 14 21 28

2 9 16 23 30

3 10 2 17 9 24 16 23 /30

2 9 16 23 30

3 1 2 3 10 8 9 10 17 15 16 17 24 22 23 24 31 29 30 31

4 11 18 25

5 12 19 26

6 13 20 27

7 14 21 28

4 11 18 25

5 12 19 26

1 6 13 7 8 20 14 15 27 21 22 28 29

3 10 17 24 /31

4 11 18 25

5 12 19 26

6 13 20 27

1 8 15 22 29

4 11 18 25

5 12 19 26

7 14 21 28

1 1 8 6 7 8 15 13 14 15 22 20 21 22 29 27 28 29

6 13 20 27

3 10 17 24

4 11 18 25

3 10 17 24 31

4 11 18 25

5 12 19 26

6 13 20 27

5 12 19 26

2 9 16 23 30

3 10 17 24

4 11 18 25

5 12 19 26

New! Magnet Calendar _BACK.indd 1

(Full-Color & Completely Magnetic)

2010 Calen dar

12/8/08 2:13:55 PM

This full-backed magnet calendar is new. It features a complete year-at-a-glance 2010 calendar with a large full-color imprint at no additional cost! actual size shown

<

09 Alliance Muscle Car.indd 1

7 14 21 28

1 8 15 22 29

2 9 16 23 30

3 10 17 24

1993 PHONE:: ((202) 723-

7 14 21 28

1 8 15 22 29

2 9 16 23 30

3 10 17 24 31

10 AS cvrs.indd 1

FAIRVIEW W AUTOMOTIVE BETTE

PHONE: (989) 389-2200

2 ngton, DC 20011 W est • Washi N e Northw A 6239 Georgia Avenu

P 0 PM 5:00 M - 5:00 00 AM 9 9:0 y: 9:00 day Sund M • Sunda 0 PM :00 8:0 8 M - 8:00 8:00 AM ay - Saturday: nday Mond M

3/16/09 1:59:16 PM

1225 North M-76 • St. Helen, MI 48656

306 W. Bass St. • Hwy. 86 • Fairview, MO 64842

Monday - Friday: 8:00 am - 5:30 pm • Saturday: 9:00 am - 3:00 pm • Sunday: 10:00 am - 2:00 pm All Major Credit Cards Accepted

ALL003143_1_AP

PHONE: (417) 632-4256

ALL000314_1_AP

JJUNKYARD UNKYARD CLASSI CLASSICS CS

NEW

1/12/09 8:32:12 AM

R THAN FACTORY

Store Hours: Mon. - Fri.

8:00am - 5:00pm

AUTOMOTIVE ART BY B D DALE ALE LE KLEE KLE LEE EE

4 11 18 25

DECEMBER

6 13 5 6 20 12 13 27 19 20 26 27

SHEFFIELD AUTOMOTIVE, INC.

P. PARTS, CORP UPTOWN AUTO

SEPTEMBER 7 14 5 6 21 12 13 28 19 20 26 27

NOVEMBER

2 1 2 9 7 8 9 16 14 15 16 23 21 22 23 30 28 29 30

2 9 16 23 30

JUNE

AUGUST

OCTOBER 3 10 17 24 /31

3 10 17 24

MAY

JULY 1 8 15 22 29

2 9 16 23

2010_BUSCARD

4 11 18 25

KINGMAN AUTO SUPPLY CO.

"JSGJFME"WFOVFt,JOHNBO ";

PHONE: (928) 753-5613 FAX: (928) 753-4658

2 0 1 0

WE TRY HARDER

C A L E N D A R

1862_Cvr10.indd 1

3/4/09 4:01:47 PM

L T LLC E CENTER CE CHESAPEAKE SERVIC 24 Hour Towing

rs Repairs Major & Minor Auto

S M TWT F S JANUARY

Open 7 Days

S M T WT F S FEBRUARY

AUGUST

JULY 3 10 17 24 31

1 8 15 22 29

2 9 16 23 30

KINGMAN AUTO SUPP KIN LY Y CO. "JSGJFME"WFOVF  t,JOH

2 3 4 5 9 10 11 12 16 17 18 19 23 24 25 26 30

SEPTEMBER

1 2 3 4 3 4 5 6 7 6 7 8 9 10 11 10 11 12 13 14 5 13 14 15 16 17 18 17 18 19 20 21 12 20 21 22 23 24 25 24 25 26 27 28 19 27 28 29 30 26 31

DECEMBER

NOVEMBER 1 2 3 4 OCTOBER 1 2 3 4 5 6 1 2 9 10 11 12 13 5 6 7 8 9 7 8 9 10 11 16 17 18 3 4 5 6 7 8 19 20 12 13 14 15 16 14 15 16 17 18 23 24 25 10 11 12 13 14 15 26 27 19 20 21 22 23 21 22 23 24 25 26 27 28 29 30 31 17 18 19 20 21 22 28 29 30 24 /31 25 26 27 28 29 30

1884 Highway 260 • P.O. Box 1358 • Overgaard, AZ 85933

VA 24171

TOLL FREE: (800) 386-4008 ALL000960_1_AS

3 4 5 6 10 11 12 13 17 18 19 20 24 25 26 27 31

JUNE

MAY

AL’S RIM AUTO & SPORTS

PHONE: (276) 694-4008

S M T W T F S MARCH

APRIL 1 1 1 2 3 8 6 7 8 2 3 4 5 6 7 4 5 6 7 8 9 10 14 15 13 14 15 17 9 10 11 12 13 11 12 13 14 15 16 21 22 20 21 22 24 16 17 18 19 20 18 19 20 21 22 23 24 23 27 28 29 27 28 29 30 /31 25 26 / 30 29 25 26 27 28 2 9 16 23 30

ALL000944_1_BP

ALL000533_1_BS

1 2 1 2 3 4 5 6 1 2 13 7 8 9 9 7 8 9 10 11 12 3 4 5 6 7 8 19 20 14 15 16 16 14 15 16 17 18 10 11 12 13 14 15 26 27 21 22 23 23 21 22 23 24 25 28 29 30 17 18 19 20 21 22 28 24 /31 25 26 27 28 29 30

1 4 5 6 7 8 11 12 13 14 15 18 19 20 21 22 25 26 27 28 29

Parts & Service 2953 Moorefield Store Road • Stuart,

PHONE: PH HONE: (800) 773-6643 OR (973) 697-4881

7 AX: (410) 287-0749 FAX: nt Hauling Heavy Equipment

BROWN’S AUTOMO TIVE

Green Valle Valley ey Shopping Center • Berkshire Valley Road • Oak Ridge, NJ 07438 38

• Elkton, MD 21921 1652 West Pulaski Highway

PHONE: (410) 287-2666

2010

NBO " "; ;  

T F S S SM T W M TW T F APRIL A W T F S S F S S M T 1 2 3 MARCH S M T WT 5 6 9 10 FEBRUARY6 1 2 3 4 5 6 7 8 5 JANUARY 2 17 11 12 13 4 1 2 3 4 13 14 15 16 7 8 9 10

PHONE: (928) 753-5 613 3 FAX: (928) 753-4658 WE TRY HARDER

1 20 11 12 11 12 13 16 17 18 19 7 8 9 10 21 22 23 24 7 8 9 19 20 14 15 27 18 19 20 3 4 5 6 15 16 17 18 29 30 23 24 25 26 25 26 27 28 14 15 16 14 26 27 21 22 10 11 12 13 22 23 24 25 28 29 30 31 21 22 23 21 17 18 19 20 A AUGUST 7 29 30 28 JULY 5 6 / 25 26 27 28 1 2 3 4 14 JUNE 1 2 3 10 11 12 13 9 5 8 4 MAY 10 3 1 2 20 21 6 7 8 9 1 1 17 18 19 15 16 11 12 4 5 14 15 16 17 7 8 9 10 26 27 28 13 6 25 12 8 24 11 7 23 19 Main Street2 3• 4Manchester, GA1431816 5 6 22 23 24 22 15 16 17 18 31 18 19 20 21 13 14 15 13 30 31 29 30 23 24 25 26 29 22 9 10 11 12 28 21 27 20 25 26 PHONE: 16 (706) ER 19 20 21 22 30 17 18 846-2867 DECEMB 4 29 27 28 29 ER D 4/31 25 26 27 28 3 EMB 3/30 24 23 2 1 NOV R 5 6 10 11 OCTOBE 2 1 2 3 4 6 7 8 9 1 SEPTEMBER 11 12 13 5 15 16 17 18 7 8 9 10 8 9 1 2 3 4 20 12 13 14 25 4 5 6 7 16 17 18 19 21 22 23 24 9 10 11 3 15 16 14 15 26 27 19 20 5 6 7 8 11 12 13 14 30 31 22 23 24 25 26 27 28 29 16 17 18 10 21 22 23 21 12 13 14 15 30 17 18 19 20 23 24 25 24 29 30 28 29 Printed In U.S.A. 4/31 25 26 27 28 19 20 21 22 30 26 27 28 29

BUMPER TO BUMPER OF MANCHESTER 4 31 24

57 East

5 PM 12/8/08 2:13:5

PHONE: (928) 535-4256

BACK.indd 2010_BUSCARD_

AL’S RIM AUTO & SPORTS

Copyright © 2009 ViMax Publishing & Marketing, Inc., Southfield, MI • 1-800-940-4944 • www.vimaxpublishing.net • Printed In U.S.A.

1

AZ 85933 P.O. Box 1358 • Overgaard, 1884 Highway 260 •

6 PHONE: (928) 535-425

Copyright © 2009 ViMax Publishing

& Marketing, Inc., Southfield,

g.net • Printed In U.S.A.

MI • 1-800-940-4944 • www.vimaxpublishin

12/11/08 1:45:11 PM 2010 Magnet.indd 1

Stick-Up Calendar

2010 Magnet.indd 1

12/11/08 1:45:11 PM

ViMax Publishing LLC • 29870 Telegraph Rd., Southfield, MI 48034

1-800-940-4944 ext. 203 • 248-352-4416 ext. 203

This handy miniature 13-month calendar sticks to almost any surface. Perfect for garages, vehicles, refrigerators and more! actual size shown

@ | www.vimaxpublishing.net

Standard imprint shown, optional imprint without truck image available upon request.

10 Alliance Broc.indd 4

4/21/09 10:28:34 AM

ALL IMAGES AND CONTENT COPYRIGHT © 2009 VIMAX PUBLISHING & MARKETING • FINAL CALENDAR CONTENT AND IMAGES SUBJECT TO CHANGE.

10 Alliance Broc.indd 1

4/20/09 4:53:12 PM


About

Our Calendars

> Stand out from your competitors and leave a lasting impression with customers. This great marketing tool gives you advertisement all year long — for only pennies a week! > Wall calendars are handy planning tools with each featuring a prominent monthly grid that opens to a user-friendly size of 11” x 19”. All wall calendars are printed on high quality paper stock and are spiral-bound for easy hanging.

Muscle Cars

Junkyard Classics

The ever so popular Muscle Car calendar returns with some of the most exquisite looking performance cars. Car enthusiasts will also appreciate the enlightening monthly facts describing each car.

Featuring illustrations by Dale Klee, these paintings bring to life the classic beauty of yesterday’s vintage vehicles.

JUNKYARD CLASSICS

> The Business Card, Magnet and Stick-Up calendars are three small affordable ways to show your customers you care.

About

AUTOMOTIVE ART BY DALE KLEE

ViMax

ViMax Publishing has been creating custom imprinted calendars for more than a decade. As one of the largest custom calendar producers in North America, we pride ourselves on excellent customer service that is second to none. As the only calendar supplier that partners with Auto Value and Bumper to Bumper, we are able to cater specifically to independent businesses.

2 0 1 0

ViMax Publishing … Connecting You with Your Customers.

09 Alliance Muscle Car.indd 1

SHEFFIELD AUTOMOTIVE, INC.

C A L E N D A R

3/16/09 1:59:16 PM 1862_Cvr10.indd 1

3/4/09 4:01:47 PM

1225 North M-76 • St. Helen, MI 48656 Green Valley Shopping Center • Berkshire Valley Road • Oak Ridge, NJ 07438

PHONE: (989) 389-2200

PHONE: (800) 773-6643 OR (973) 697-4881

Monday - Friday: 8:00 am - 5:30 pm • Saturday: 9:00 am - 3:00 pm • Sunday: 10:00 am - 2:00 pm All Major Credit Cards Accepted

Open 7 Days

ALL000944_1_BP

ALL000314_1_AP

Two new calendar styles to choose from! Classic Cars

Tuners

Antique q Farm Tractors

American Scenic Calendar

A stylish calendar with monthly photos featuring classic cars from the 1940s, 1950s and 1960s.

These sleek-looking cars are one of the newest trends in car customization. Stock cars are modified into Tuners – transformations range from design to performance.

The incredible restored antique tractors throughout this calendar capture America’s proud farming heritage. Each month also includes an informative historical background on each tractor.

Display breathtaking scenic photos in your home or office. With 12 locations throughout the United States, enjoy each vivid destination along with an alluring description of each.

2010 Calendar

UPTOWN AUTO PARTS, CORP.

CHESAPEAKE SERVICE CENTER LLC

6239 Georgia Avenue Northwest • Washington, DC 20011

1652 West Pulaski Highway • Elkton, MD 21921

PHONE: (410) 287-2666

PHONE: (202) 723-1993

24 Hour Towing

Monday - Saturday: 8:00 AM - 8:00 PM • Sunday: 9:00 AM - 5:00 PM

10 AS cvrs.indd 1

BROWN’S AUTOMOTIVE Parts & Service

FAX: (410) 287-0749

Major & Minor Auto Repairs

PHONE: (276) 694-4008

ALL000533_1_BS

ALL003143_1_AP

PHONE: (417) 632-4256

TOLL FREE: (800) 386-4008 ALL000960_1_AS

10 Alliance Broc.indd 2

4/20/09 4:53:31 PM

10 Alliance Broc.indd 3

1/12/09 8:32:12 AM

BETTER THAN FACTORY

306 W. Bass St. • Hwy. 86 • Fairview, MO 64842

2953 Moorefield Store Road • Stuart, VA 24171

Heavy Equipment Hauling

FAIRVIEW AUTOMOTIVE Store Hours: Mon. - Fri. 8:00am - 5:00pm

4/20/09 4:53:33 PM


-$10.00 -$10.00 -$10.00 -$10.00 -$10.00 N/A N/A

135.00 135.00 135.00 135.00 135.00 93.00

$ $ $ $ $

150.00

N/A

30¢ ea. ORDER TOTAL

N/A

99.00

$

$

$

-$10.00

135.00

$

VISA/MASTERCARD

/

INVOICE WAREHOUSE

SAME AS SHIPPING

USE BELOW

SIGNATURE: ____________________________

(WAREHOUSE NAME) _________________________________________________

WAREHOUSE USE ONLY

TOTAL COST

SHIPPING INFORMATION

PLEASE CHECK THE LOGO(S) TO BE INCLUDED ON YOUR IMPRINT:

LOGO CHOICE

USE INFORMATION FROM AREA 3

IMPRINT PROOF APPROVAL

You Will Receive a Proof for Approval

SAME AS 2009 WITH CHANGES BELOW

You Will Receive a Proof for Approval

USE INFORMATION FROM BELOW

7

YOUR SIGNATURE (REQUIRED)

PRINT YOUR NAME

If areas 1 and 5 are left blank, your signature authorizes ViMax to duplicate last years order/imprint.

ORDER AUTHORIZATION

E-MAIL: __________________________________________

FAX: ( ________ ) _______________________________

Please provide your fax and e-mail information below to receive a proof copy of your imprint for approval.

6

You WILL NOT Receive a Proof for Approval

SAME AS 2009 WITH NO CHANGES

IMPRINT INFORMATION

A one-time-only set-up fee of $25.00 per logo will be added to your order total for all requested NEW custom artwork. Your custom logo(s) will appear in black & white. (Please call 1-800-940-4944 for color pricing.) Original artwork must be mailed or e-mailed.

You Will Receive a Proof for Approval

5

Your Logo

Please select ONLY ONE logo from this section - Logo will appear in standard group colors for no additional fee.

4

OR MAIL TO: VIMAX PUBLISHING, LLC • 29870 TELEGRAPH ROAD • SOUTHFIELD, MI 48034 • E-MAIL: tking@vimaxpublishing.net

• QUESTIONS? PLEASE CALL: 1-800-940-4944 EXT. 203 OR 248-352-4416 EXT. 203 (9AM TO 5PM EST)

PLEASE FAX THIS FORM TO VIMAX PUBLISHING: FAX# 248-352-4393

NAME WILL NOT APPEAR ON IMPRINT

Phone: ( _____ ) ___________________ Parts Supplier: ________________________

City: _______________________________ State: ________ Zip Code: ____________

DUE TO UPS RESTRICTIONS, ORDERS CANNOT BE DELIVERED TO P.O. BOXES

Address: _________________________________________________________________

Company Name: __________________________________________________________

THE ABOVE LINE WILL NOT APPEAR ON IMPRINT

Contact Name: _______________________________ Month of Birth: ___________

3

CREDIT CARD CHARGE WILL APPEAR ON YOUR STATEMENT PRIOR TO SHIPPING AS “VIMAX PUBLISHING.” PLEASE MAKE CHECKS PAYABLE TO “VIMAX PUBLISHING, LLC.”

CREDIT CARD ADDRESS:

EXPIRATION DATE:

CHECK #_________

PAYMENT INFORMATION

PRICE INCLUDES SHIPPING EXCEPT ORDERS IN HAWAII, CANADA AND MEXICO. (Freight may be invoiced after products ship.)

6% SALES TAX WILL BE ADDED TO MICHIGAN DELIVERIES.

Plain Bulk Envelopes for Wall Calendar

(200/Case @ .495¢ Per Magnet)

NEW! 2010 Magnet Calendar - Full Color & Completely Magnetic

2010 Laminated Business Card Calendar (500/Case @ 30¢ Per Card)

2010 Stick-Up Calendar (150/Case @ 62¢ Per Stick-Up)

NEW! 2010 Tuners Wall Calendar (150/Case @ 90¢ Per Calendar)

NEW! 2010 Classic Cars Wall Calendar (150/Case @ 90¢ Per Calendar)

2010 American Scenic Wall Calendar (150/Case @ 90¢ Per Calendar)

2010 Antique Tractors Wall Calendar (150/Case @ 90¢ Per Calendar)

2010 Junkyard Classics Wall Calendar (150/Case @ 90¢ Per Calendar)

EB SPECIAL

CASE PRICE

ORDER QUANTITY AND PRICE

2010 Muscle Car Wall Calendar (150/Case @ 90¢ Per Calendar)

ITEM

CREDIT CARD #:

2

CASES

1

Company Number (If Applicable): _______________________ Date: _______________

— 2010 ORDERS WILL BE ACCEPTED THROUGH DECEMBER 31 —

EARLY BIRD SPECIAL DEADLINE – JULY 15!

2010 CALENDAR ORDER FORM • ViMax IS THE OFFICIAL CALENDAR SUPPLIER FOR 2010

Broch-EB


ORDER QUANTITY AND PRICE

135.00

150.00

ORDER TOTAL

$

99.00 30¢ ea.

$

93.00

135.00

$ $

135.00

135.00

$

$

135.00

$

$

135.00

$

CASE PRICE

VISA/MASTERCARD

/

INVOICE WAREHOUSE

SAME AS SHIPPING

USE BELOW

SIGNATURE: ____________________________

(WAREHOUSE NAME) _________________________________________________

WAREHOUSE USE ONLY

TOTAL COST

SHIPPING INFORMATION

PLEASE CHECK THE LOGO(S) TO BE INCLUDED ON YOUR IMPRINT:

LOGO CHOICE

USE INFORMATION FROM AREA 3

IMPRINT PROOF APPROVAL

You Will Receive a Proof for Approval

SAME AS 2009 WITH CHANGES BELOW

You Will Receive a Proof for Approval

USE INFORMATION FROM BELOW

7

YOUR SIGNATURE (REQUIRED)

PRINT YOUR NAME

If areas 1 and 5 are left blank, your signature authorizes ViMax to duplicate last years order/imprint.

AUTHORIZATION

E-MAIL: __________________________________________

FAX: ( ________ ) _______________________________

Please provide your fax and e-mail information below to receive a proof copy of your imprint for approval.

6

You WILL NOT Receive a Proof for Approval

SAME AS 2009 WITH NO CHANGES

IMPRINT INFORMATION

A one-time-only set-up fee of $25.00 per logo will be added to your order total for all requested NEW custom artwork. Your custom logo(s) will appear in black & white. (Please call 1-800-940-4944 for color pricing.) Original artwork must be mailed or e-mailed.

You Will Receive a Proof for Approval

5

Your Logo

Please select ONLY ONE logo from this section - Logo will appear in standard group colors for no additional fee.

4

OR MAIL TO: VIMAX PUBLISHING, LLC • 29870 TELEGRAPH ROAD • SOUTHFIELD, MI 48034 • E-MAIL: tking@vimaxpublishing.net

• QUESTIONS? PLEASE CALL: 1-800-940-4944 EXT. 203 OR 248-352-4416 EXT. 203 (9AM TO 5PM EST)

PLEASE FAX THIS FORM TO VIMAX PUBLISHING: FAX# 248-352-4393

NAME WILL NOT APPEAR ON IMPRINT

Phone: ( _____ ) ___________________ Parts Supplier: ________________________

City: _______________________________ State: ________ Zip Code: ____________

DUE TO UPS RESTRICTIONS, ORDERS CANNOT BE DELIVERED TO P.O. BOXES

Address: _________________________________________________________________

Company Name: __________________________________________________________

THE ABOVE LINE WILL NOT APPEAR ON IMPRINT

Contact Name: _______________________________ Month of Birth: ___________

3

CREDIT CARD CHARGE WILL APPEAR ON YOUR STATEMENT PRIOR TO SHIPPING AS “VIMAX PUBLISHING.” PLEASE MAKE CHECKS PAYABLE TO “VIMAX PUBLISHING, LLC.”

CREDIT CARD ADDRESS:

EXPIRATION DATE:

CHECK #_________

PAYMENT INFORMATION

PRICE INCLUDES SHIPPING EXCEPT ORDERS IN HAWAII, CANADA AND MEXICO. (Freight may be invoiced after products ship.)

6% SALES TAX WILL BE ADDED TO MICHIGAN DELIVERIES.

Plain Bulk Envelopes for Wall Calendar

NEW! 2010 Magnet Calendar - Full Color & Completely Magnetic (200/Case @ .495¢ Per Magnet)

2010 Laminated Business Card Calendar (500/Case @ 30¢ Per Card)

2010 Stick-Up Calendar (150/Case @ 62¢ Per Stick-Up)

NEW! 2010 Tuners Wall Calendar (150/Case @ 90¢ Per Calendar)

NEW! 2010 Classic Cars Wall Calendar (150/Case @ 90¢ Per Calendar)

2010 American Scenic Wall Calendar (150/Case @ 90¢ Per Calendar)

2010 Antique Tractors Wall Calendar (150/Case @ 90¢ Per Calendar)

2010 Junkyard Classics Wall Calendar (150/Case @ 90¢ Per Calendar)

2010 Muscle Car Wall Calendar (150/Case @ 90¢ Per Calendar)

ITEM

CREDIT CARD #:

2

CASES

1

Company Number (If Applicable): _______________________ Date: _______________

— 2010 ORDERS WILL BE ACCEPTED THROUGH DECEMBER 31 —

2010 CALENDAR ORDER FORM • ViMax IS THE OFFICIAL CALENDAR SUPPLIER FOR 2010 ORDER BEFORE AUGUST 31 TO ENSURE HOLIDAY DELIVERY!

Ori


1800Autotalk Â&#x192; A website WWW.1800Autotalk.com and a phone number (1.800.288.6825) that your customers can use to find you or a CSC nearby when traveling Â&#x192; You can use this site for job posting

Features and Benefits


Welcome to the online home of Aftermarket Auto Parts Alliance, Inc. Contact us...

Certified Service Centers Service Centers - Click here to locate a center near you.

When you need a repair or maintenance service for your vehicle, how can you be sure you're choosing a professional repair facility you can count on for excellent service, integrity and dependability? One great way is to visit one of the 2,300 Auto Value or Bumper to Bumper certified service centers. They represent the best of the best, offering you top quality, parts, and the reliability of ASE-certified technicians.

Confidence Plus Warranty In survey after survey, one of the most important things a customer wants from his or her professional installer is a warranty...in writing. That's what you'll find when you choose an Auto Value or Bumper to Bumper certified service center. Your automotive repair or other service is backed up by our Confidence Plus North American Warranty providing you assurance at home or on the road. Work is covered for 12-months/12,000-miles. That's confidence.

Code of Ethics

All of our establishments subscribe to these business practices:

• • • • • • •

To perform high-quality repair at a fair price.

• • • • • •

To furnish or post copies of any warranties covering parts or services.

To give the customer a price estimate for work to be performed. To use only proven high-quality merchandise. To employ the best skilled technicians obtainable. To furnish an itemized invoice. Replaced parts may be inspected upon request. To have a sense of personal obligation to each individual customer. To recommend corrective and maintenance services, explaining to the customer which of these are required to correct existing problems and which are for preventative maintenance. To obtain prior authorization for all work done, in writing, or by other means satisfactory to the customer. To follow state regulations. To notify the customer if appointments or completion promises cannot be kept. To exercise reasonable care for the customer's property while in our possession. To maintain a system for fair settlement of customer's concerns

Service Centers - Click here to locate a center near you.


110% Going All Out Â&#x192; If you have received a note from a happy customer for an outstanding customer service you may be eligible for a great prize!

Features and Benefits


Fact Sheet Posting Date: To: From: Subject:

December 22, 2008 Program Coordinators Program Headquarters 110% â&#x20AC;&#x201C; Going All Out (Operational Excellence Program)

PURPOSE:

110% â&#x20AC;&#x201C; Going All Out rewards Auto Value/Bumper to Bumper employees for giving outstanding service. This program is used to pay tribute to those who have given outstanding customer service and help encourage others to strive to meet this goal.

DETAILS:

Send letters, cards or e-mails from customers about employees who have gone above the call of duty or given 110%.

Please ensure what you submit is true to the spirit of this program. While we would like to reward all employees that do their job successfully, this program was specifically created to award those that have gone beyond their normal duties and responsibilities to provide extra service. If eligible, the employee will receive a congratulatory letter and be included in the drawing for up to two customer service feats of the month. Prizes ($30 value each) will be fulfilled the third week of each month after winners are determined. From the 24 winning entries of the year, a grand prize award will be randomly drawn to receive a $500 value gift! The grand prize will be awarded by the end of January 2010. Eligibility: - Only open to documented members (PS/SC listed in the extranet database) - Letters are due by the 10th of each month - No form letters will be accepted - Anyone can submit letters (certified service services, parts stores or warehouses) - Submissions must include employee name, company, address and phone number - Only one award per employee per year SUPPORT:

A promotion flyer is available and was included in the 2009 kick-off kits. Alliance will send congratulation letters and prizes to WDs for distribution.

CONTACT: Send letters, cards or emails to info@alliance1.com or mail to: 110% c/o Alliance 2706 Treble Creek, Suite 100 San Antonio, TX 78258


COOP Advertising Â&#x192; A ready supply of funds available to help market your business Â&#x192; Funds can also be used for training expenses and equipment purchases from the sponsoring store

Features and Benefits


Cooperative Advertising Program INTRODUCTION Specialty Sales and The Merrill Company, hereby known as SS/TMC, have established a cooperative advertising fund to assist the Auto Value Certified Service Centers dealers in promoting their business. These funds may be used for eligible local advertising efforts—over and above the support provided by the Auto Value National Advertising Program and SS/TMC’s Regional Advertising Program. PROGRAM OBJECTIVE To allow the individual Auto Value Certified Center the ability to custom tailor their advertising to build their business’s awareness and exposure in their particular marketplace. WHO IS ELIGIBLE? All members in good standing, who are currently participating in the SS/TMC Auto Value Certified Service Center Program. ALLOWANCE SS/TMC will reimburse participating Auto Value Certified Service Center dealers, via credit billing, for 50% of the allowable cost. ACCRUAL PERIOD Accruals are based on the monthly billing cycle from the sponsoring store. The co-op accumulation period will run from January 1st thru December 31st of the current year. CLAIM PERIOD AND DEADLINE All qualified co-op claims must be submitted to the TMC Marketing office by February15 for co-op expenses incurred before December 31 of the prior year. All unused co-op funds from the prior year co-op period will be forfeited unless a plan of action request is submitted to TMC Marketing by December 31 of the accrual period requested. TMC Marketing reserves the right to accept or reject all co-op requests based upon the criteria outlined in this program form.

REIMBURSEMENT Upon verification of your claim, reimbursement will be issued in the form of a credit on your sponsoring SS/TMC jobber billing account. DOCUMENTATION All claims must be substantiated with the following: Newspaper: ƒ Full Page tear sheets showing the ad exactly as it ran ƒ Paid media invoice ƒ Completed SS/TMC Claim Form Inserts, Flyers, & Direct Mail: ƒ Complete original copy of the printed piece ƒ Paid invoice of printing, insertion bill, postal mailing receipt, or distribution company invoice ƒ Completed SS/TMC Claim Form Radio/Television: ƒ Notarized Script ƒ Certified station affidavit ƒ Paid, itemized station invoice ƒ Completed SS/TMC Claim Form Outdoor/Dealer/Jobber Merchandise: ƒ Photo of Billboard or other type of signage ƒ Copy of paid invoice for signage ƒ Completed SS/TMC Claim Form Sports Team/Racing Sponsorship: ƒ Picture of team uniform, or sponsored car ƒ Copy of written approval Completed SS/TMC Claim Form

CANCELLATION/MODIFICATION TMC reserves the right to cancel or modify this program at any time.

Provided by The Arnold Group of Companies Revised 2/21/2007


Cooperative Advertising Program ACCEPTABLE MEDIA AND ADDITIONAL ITEMS ELIGIBLE FOR CO-OP Newspapers: Only general interest published daily, weekly or Sunday, having local rates, and circulation verified by independent audit. Sports section preferred, where available. Throwaway, handout types are not eligible. Inserts, Flyers, & Direct Mail: Including self-printed materials inserted in newspapers, circulated to customers within CSC’s trading area, or part of a recognized direct mail program having second class mailing permits will qualify. Printing and distribution costs only are eligible for co-op. Production charges, artwork, and agency fees, etc., are not eligible. Radio/Television: Local spot radio or TV stations having verifiable rates and FCC-licensed. (Copy must have prior approval from SS/TMC Marketing Department) Outdoor: Standardized outdoor medium only, within CSC’s trading area or at CSC’s location. (Copy/artwork must have prior approval from SS/TMC Marketing Department) Local Sport Team Sponsorship: Team uniforms must include the Auto Value Certified Service Center logo. Substantiation must include a picture of uniform for Co-op reimbursement. Racing Sponsorship: Must have written prior approval and must show definite benefit to CSC’s location. All designs must include Auto Value Certified Service Center logo. Training: Outside training from the CSC program, including ASE certification and recertification, professional business training classes and Technical training classes. Tools: Professional tools to increase the capabilities of your CSC. (Must have prior approval)

Provided by The Arnold Group of Companies

Eligibility Requirements To be eligible for co-op consideration, all advertising must: ƒ Include the Auto Value Certified Service Center’s logo in print advertising and “Auto Value Certified Service Center” in broadcast (An Auto Value Certified Service Center logo is required in television commercials) ƒ Display both product and retail price in all consumer advertising. ƒ Be directed to the CSC’s customer base ƒ Be no less than six (6) column inches. ƒ List the participating Auto Value Certified Service Center outlet(s) by name, address, and telephone number in print advertising. ƒ Show charge card availability where applicable. ƒ Auto Value Certified Service Center logo must be a substantial, evident part of all advertising. In radio, “Auto Value Certified Service Center” must be a significant part of each spot (2 times in:30’s and 3 times in: 60’s) Not Eligible SS/TMC will not pay for: ƒ Any advertising not including the Auto Value Certified Service Center logo. ƒ Trade off or barter programs ƒ Supplies used in everyday business (i.e., letterhead, envelopes, invoices, statements, business cards, etc.) even if purchased from approved Auto Value approved vendors.


SPECIALITY SALES / THE MERRILL COMPANY CO-OP CLAIM FORM Date Submitted___________________ ________________________________________________________________________________________________ Attach the necessary supporting documents to substantiate a claim for reimbursement under the SS/TMC CO-OP program (Please print in ink) This advertising was performed on ____________ in the following media: Date o NEWSPAPER Business Name:_______________________________ o RADIO o TELEVISION Address:_____________________________________ o OUTDOOR ____________________________________________ o DIRECT MAIL o SPORTS SPONSORSHIP Phone #:_____________________________________ o RACING SPONSORSHIP o OTHER_______________________________ Account #:____________________________________ ______________________________________ ______________________________________ ______________________________________ Your Name:___________________________________ ITEMIZATION OF CLAIM CONTENT REIMBURSEMENT REQUEST Total amount spent by Auto Value Certified Service Center Amount claimed at 50% per the terms of our CO-OP Plan Total amount to be reimbursed at 50% (not to exceed total amount available in CSC’s CO-OP fund)

$_______________ $_______________ $_______________

Approved________________________________________ (SS/TMC Marketing Manager) Questions please call: John Koch: 319-240-4558 Luanne Todd: 712-262-1141 ext. 219 Do not deduct cooperative advertising claims from remittances. You will be reimbursed by credit on your SS/TMC billing account.

FOR SS/TMC USE ONLY Date Rec’d

Reviewed by:

Eligible Affidavit

Provided by The Arnold Group of Companies

Credit issued:

Credit Memo#:


Group Health & Life ƒ Offering Group insurance to you, we now have two companies for you to choose from ƒ The Evarts–Tremaine–Flicker Company ƒ The Zurich Company

Features and Benefits


Founded in 1844, The Evarts-TremaineFlicker Company is Clevelandâ&#x20AC;&#x2122;s oldest insurance agency and was a founder of the Cleveland Board of Fire Underwriters in 1845. From the very beginning, weâ&#x20AC;&#x2122;ve stressed personal service, innovative advice, and independent choice to create added value for our clients. Today we represent many insurance markets, not just one: whether you need a risk management plan or advice about a single policy, we can help you realize your insurance value. We are committed to delivering tailored insurance solutions and thoughtful answers to your questions. At Evarts-Tremaine, we realize how hard you have worked to make your business a successful one. We know how important it is to feel protected should a loss occur. Our staff of professionals is ready and willing to help you understand your policies, review them, and advise you on the best plan to effectively cover your business insurance needs.

Some of our companies:


Aut o Value / Bumper to Bumper Insurance Pr ogram Auto Pro Administered by: The Evarts Tremaine Flicker Company PAUL BRICKENDEN, Program Director 1100 Chester Avenue #300, Cleveland, Ohio 44115 Phone: 800-725-4484 / Fax: 216-621-4755 Email: AutoValue@etfco.com

This exclusive program provides customized insurance products to participants in the Auto Value / Bumper to Bumper Alliance Program. The buying power earned by the Alliance allows members to obtain business insurance with coverage and pricing just like the "big guys" get. Seven major insurance companies currently participate in the property and casualty insurance program. The program works for the Auto Value / Bumper to Bumper Alliance member: it does not favor one insurance company over another. Advice, service, and savings are provided directly to the program member! Further, all dealings with the program are treated as confidential. Our portfolio includes, in part, coverage for parts stores, service centers, and collision centers. Tow trucks, delivery trucks, loaners and private passenger vehicles can also be included. Workers compensation coverage has been offered from the start, and the program just added hospitalization insurance! Hospitalization quotes can be obtained quickly online without the worry of a salesperson calling. Hospitalization insurance is quoted instantly, in real time, from the insuring companies. Participants in the program also enjoy web based services including online insurance quotes, coverage changes, auto insurance cards, certificates of insurance, and claim reporting. The program also offers cost containment advice, OSHA information and online OSHA log tracking, online health insurance quotes, and more!

AV/BTB members can get a quote by any of the following methods:

INTERNET:

Go to www.etfco.com, click on the Auto Value/Bumper to Bumper link and fill out the online quote request

FAX:

Fax a copy of their current insurance policy to Paul Brickenden at 1-216-621-4755 Mail a copy of their current insurance policy to:

MAIL:

PHONE:

Evarts Tremaine Flicker Company Paul Brickenden 1100 Chester Avenue, #300 Cleveland, Ohio 44145 Call us at 1-800-725-4484 and ask for Paul Brickenden


Zurich in North America

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Universal Underwriters Group is now known as Zurich. We’re changing our brand name, but not our legacy of customer focus and excellence. Here is what our customers say about us…

Vehicle service contracts, credit disability & life, GAP, claims forms - Vehicle Service Contracts: claims & roadside assist instructions

Important notice about your Unicover® commercial policy

Learn about the innovative services Zurich provides for its customers.

New! 38 F&I Seminars in 2007 Just up! Seminars to make your staff more productive.

Here are the top 10 reasons why you want to be our customer.

What we do...

We specialize in providing insurance for businesses that sell or service autos, trucks, motorcycles and equipment and to auto recyclers. What we mean...

When we say we "specialize" what do we mean? Our company was started by a group of auto dealers in 1922, and our customers have been closely involved in developing our products for more than 80 years. At Zurich, we have dedicated our efforts to understanding your needs and providing you with products and services to help you successfully deal with a changing environment.

Because change happenz Copyright © 2002-2007 Zurich American Insurance Company. All rights reserved. Terms of Use. Privacy

http://www.zurichna.com/zdu4/11/2007 8:10:38 AM

UUG adopts Zurich as brand name News release 1/2/2007.


Leasing Â&#x192; Building and Equipment leases at competitive rates

Features and Benefits


BUSINESS OPPORTUNITY WORKSHEET PREPARED FOR:

DATE: WHAT WORK ARE YOU PRESENTLY MISSING OR SENDING OUT TO BE DONE BECAUSE YOU DO NOT HAVE THE EQUIPMENT IN HOUSE TO DO THE WORK? (I.E., BRAKES, BALANCE, A/C, ETC.)

NUMBER OF TIMES EQUIPMENT WOULD BE USED PER MONTH

(A)

ESTIMATED LABOR CHARGED PER USE

(B)

$

(A x B) = (C)

$

(D)

$

(A x D) = (E)

$

0.00

(C + E) = (F)

$

0.00

@ $ PER HOUR

(G)

$

0.00

(NON-CHARGEABLE)

(H)

$

(J)

$

(A x J) = (K)

$

0.00

(G + H + K) = (L)

$

0.00

GROSS PROFIT ON SERVICE

(F - L) = (M)

$

0.00

MONTHLY LEASE PAYMENT

(N)

$

(M - N) = (P)

$

0.00

(P x 12)

$

0.00

LABOR INCOME ESTIMATED PARTS SALES PER USE PARTS INCOME TOTAL MONTHLY INCOME

LABOR HOURS SUPPLIES CONSUMED

COST FOR PARTS CHARGED PER USE TOTAL COST FOR PARTS COST TO PROVIDE THE SERVICE

NET MONTHLY PROFIT NET ANNUAL PROFIT

THIS ANALYSIS IS ONLY A PROJECTION, NOT A GUARANTEE OF PROFITS. YOUR RESULTS MAY VARY.

FOR ADDITIONAL INFORMATION CALL WOLCO 800-487-3636

0.00


SERVICE DEALER LEASE RATES 2 ADVANCE PAYMENTS - $1.00 BUYOUT TERM EQUIPMENT COST

24 MONTHS EST. BUSINESS

NEW BUSINESS

36 MONTHS EST. BUSINESS

NEW BUSINESS

48 MONTHS EST. BUSINESS

NEW BUSINESS

60 MONTHS EST. BUSINESS

$1,000 - $5,000 $5,001 - $10,000 $10,001 - $25,000

0.0515 0.0535 0.0363 0.0383 0.0287 N/A 0.0242 0.0513 0.0533 0.0361 0.0381 0.0285 N/A 0.0241 0.0511 0.0531 0.0359 0.0379 0.0283 N/A 0.0239 CALL FOR QUOTES ON TRANSACTIONS OVER $25,000 TWO ADVANCE PAYMENTS DOWN BUSINESSES LESS THAN TWO YEARS OLD MUST USE "NEW BUSINESS" RATES

NEW BUSINESS

N/A N/A N/A

30 DAY NO PAY - $1.00 BUYOUT TERM EQUIPMENT COST

24 MONTHS EST. BUSINESS

NEW BUSINESS

36 MONTHS EST. BUSINESS

NEW BUSINESS

48 MONTHS EST. BUSINESS

NEW BUSINESS

60 MONTHS EST. BUSINESS

$1,000 - $5,000 $5,001 - $10,000 $10,001 - $25,000

0.0524 N/A 0.0370 N/A 0.0292 N/A 0.0246 0.0522 N/A 0.0368 N/A 0.0291 N/A 0.0245 0.0520 N/A 0.0365 N/A 0.0288 N/A 0.0242 CALL FOR QUOTES ON TRANSACTIONS OVER $25,000 NO MONEY DOWN BUSINESSES LESS THAN THREE YEARS OLD DO NOT QUALIFY

ALL RATES SUBJECT TO CREDIT APPROVAL APPLICABLE TAXES TO BE ADDED ONE TIME $49.50 ADMINISTRATION FEE BILLED TO FIRST INVOICE CALL FOR QUOTES ON TRANSACTIONS OVER $25,000 MINIMUM MONTHLY PAYMENT OF $50.00 RATES SUBJECT TO CHANGE WITHOUT NOTICE OTHER RESTRICTIONS MAY APPLY

NEW BUSINESS

N/A N/A N/A


LEASE APPLICATION

PHONE

FAX

1-800-487-3636

1-800-488-6262

OR

OR

1-770-951-9427

1-770-951-0207

CUSTOMER INFORMATION (PLEASE PRINT)

2400 Herodian Way, Suite 380, Smyrna, Georgia 30080

Legal Name of Customer Company Billing Address

City

Telephone No.

Fax No.

Alternate No.

(

(

(

)

)

State

Zip Code

Email Address

)

Contact Name

Title

Description of business

Corp

Partner

LLC

Prop

Years in business (with above name)

Equipment Location (if different from above)

Federal Tax ID No.

Certified Service Center YES

NO

PERSONAL INFORMATION (OFFICERS, PARTNERS OR OWNER) Name

Home Address

City

State

Zip Code

Social Security No.

1 2 Additional Information

COMPANY CHECKING ACCOUNT(S)

S

Bank Name

Account No.

Telephone No.

I

1

(

)

G N

2

(

)

Contact

CREDIT REFERENCE(S)

H E R E

>

Creditor Name

Account No.

Telephone No.

1

(

)

2

(

)

Contact

I / We hereby authorize the release of any credit or financial information necessary to process this lease application. Signed: X

Date:

TO BE COMPLETED BY VENDOR Business Name

Warehouse Name

Telephone No.

Fax No.

Alternate No.

(

(

(

)

)

Email Address

)

Address City

Rate Factor

Contact (if questions) State

Zip Code

Salesperson (if different than contact)

EQUIPMENT INFORMATION (CONTINUE ON AN ADDITIONAL SHEET IF NECESSARY)

WITHOUT TAX

Item Description

LEASE PROMOTION

Qty

LEASE TERM REQUESTED

Part No.

TOTAL AMOUNT TO FINANCE (NO TAX)

Extended Price


NASCAR.COM ƒ National recognition for your affiliation with NASCAR ƒ You are listed on NASCAR.COM web site ƒ This site gets over 100,000 hits per day – many of them looking for a recommended repair facility

Features and Benefits


Fantasy Racing ƒ Become a team owner ƒ Choose your Drivers ƒ Watch and Win

Features and Benefits


BECOME A RACE TEAM OWNER. CHOOSE YOUR DRIVERS, THEN WATCH AND WIN! Each week your team’s score is calculated based on drivers’ actual racing results. Your team will then be ranked against other fantasy race teams. Prizes will be awarded after each fantasy racing segment based on the total points accumulated by each “team owner.” There will be four segments in 2009 based on the actual NASCAR schedule. Fantasy racing segments: 1st segment contains 9 races 2nd segment contains 9 races 3rd segment contains 8 races 4th segment contains 10 races

One prize will be awarded to the top three team owners per segment: 1st place prize will be a $200 value gift 2nd place prize will be a $100 value gift 3rd place prize will be a $50 value gift


It’s Fun… It’s Easy… and It’s FREE! How to Participate: • Players should log on to the extranet (www.alliance1.com) and select the Fantasy Racing icon/link • First, create a user account with a valid email address and unique password • The email address entered will be the player’s user name • Once the enrollment is complete, players can create a team name and team • Each team must consist of five drivers with a combined score of 100 points • Points are assigned to drivers based on their overall ranking in the current year

For further details and complete rules, check the Fact Sheet posted on the Auto Value Extranet or follow the link on the Fantasy Racing website.


Fact Sheet Date: To: From: Subject:

January 7, 2009 Extranet Users Program Headquarters Fantasy Racing

PURPOSE:

Fantasy Racing is for entertainment purposes only for Auto Value/Bumper to Bumper members. This free on-line NASCAR game was created to increase visitation to the extranet (www.alliance1.com) by all users providing a fun venue to generate interest.

DETAILS:

To get to the Fantasy Racing game, log onto the extranet, select the Fantasy Racing icon link from the banner. Fantasy team owners (a.k.a. players) select a roster of drivers to earn points according to actual race results. Player scores, as determined by their drivers' actual racing results, are sorted within a league of players. Fantasy Racing is managed by the Auto Value/ Bumper to Bumper office with results being updated on a weekly basis. Prizes will be awarded after each segment based on the total points accumulated by each “team owner”. There will be four segments in 2009, shown below, according to the actual NASCAR schedule: Fantasy Racing Segments: ƒ 1st segment = 9 races ƒ 2nd segment = 9 races ƒ 3rd segment = 8 races ƒ 4th segment = 10 races One prize will be awarded for each place: ƒ 1st place - $200 value gift ƒ 2nd place - $100 value gift ƒ 3rd place - $50 value gift How to Participate: ƒ Players should log on to the extranet and select the Fantasy Racing icon/link. ƒ First, create a user account with a valid email address and unique password. ƒ The email address entered will be the player’s username. ƒ Once the enrollment is complete, players can create a team name and team. ƒ Each team should consist of five drivers with a combined score of 100 points. Points are assigned to drivers based on their overall ranking in the current year.


ƒ

ƒ ƒ

Example: • Kyle Busch, ranked #1 = 33 points • Carl Edwards, ranked #2 = 32 points • Travis Kvapil, ranked #23 = 15 points • Dave Blaney, ranked #31 = 10 points • Sam Hornish Jr., ranked #32 = 10 points • Combining five drivers’ points totals 100 points o These points and rankings are only an example based on the mid2008 season and should not be used in any calculations or team selections. Teams and drivers cannot change during a segment of a race; however, once the segment has been completed the players are free to choose different drivers and create a new team. There can only be one team to an email.

Email notifications will be sent after every weekly point update to the Fantasy Racing page. Players may log in the Fantasy Racing page to check their standings either by race week, group standings or overall standings. If at any point a player wishes to be removed from the game or from the email list, they must send an email to cscarver@alliance1.com. If a player requests to be removed, they will not to be able to rejoin the current segment. If a player requests to be removed from the email list, they can still participate in the race; however, they will not receive point updates or other notifications. LEGAL:

Participants must adhere to all requirements, procedures of play and posted schedules for each segment. Failure to comply with the rules may result in disqualification. The Sponsor, at its sole discretion, reserves the right to disqualify any person for tampering with the on-line program or is in violation of the rules. No prize is transferable, and cash will not be awarded in lieu of prizes. Taxes on prizes are the sole responsibility of the winner. Sponsors reserve the right to cancel, terminate, modify or suspend the program, if, for any reason, the program cannot operate as planned, due to causes beyond control which corrupt or affect the administration, security, fairness, integrity or proper conduct of the program, including but not limited to computer viruses, bugs, tampering, unauthorized intervention, fraud, or technical failures. This promotion is only available to Auto Value/Bumper to Bumper warehouse, parts store and certified service center employees that are 18 years of age or older.

SUPPORT:

To help promote and make members aware of this new game, a flyer was included in the kick-off kits.


Thermal Label Â&#x192; Custom-imprinted oil change stickers Â&#x192; Discounted rate for CSC Members

Features and Benefits


Rental Car Â&#x192; Offer your customers rental cars at a discounted price

Features and Benefits


and

Aftermarket Auto Parts Alliance Your account number is NA52001. Using this account number will enable your renters to receive discounted rates at all of our rental locations. There are three ways to make your reservation:

1) Using our website @ www.enterprise.com, click on the Corporate Class logo, enter your account number as listed above and when it asks for the first three letters of your company name use: AFT. This will allow you to make reservations at anyone of our locations in the United States and Canada. You will receive 10% off our already low rates at the airports and local corporate rates when renting at in-town locations. 2) If you do not have access to the web, simply call 1(800) 593-0505, and mention your corporate account number to receive the same benefits. 3) Finally you can call anyone one of our locations directly by dialing 1(800) Rent-A-Car, and giving the branch personnel your account number.

Hopefully your renters will have the opportunity to take advantage of our great rates and exceptional service when they travel.

Updated 02/11/2004


Charity Auto Repair Â&#x192; Performing vehicle repairs for those in need Â&#x192; Helping people in your community with vehicle repairs and preventative maintenance Â&#x192; Helping people in your community that help others

Features and Benefits


...by performing vehicle repairs for those in need and be a hometown hero. Warehouses, in cooperation with parts stores and certified service centers, will work to help people in their community with vehicle repairs and preventative maintenance. This is a real team effort as Auto Value/Bumper to Bumper helps those in need and those who dedicate their lives to helping others. • Civic volunteers • Hospital workers • Meals-on-Wheels • Church volunteers

• Police and firefighters • Military personnel • Families escaping domestic violence • Individuals displaced by disasters

Complete materials will be available to assist parts stores and certified service centers create a program. For more information, contact your parts supplier.


Fact Sheet Date: To: From: Subject:

January 13, 2009 Program Coordinators Alliance Headquarters Charity Auto Repair (CARe)

PURPOSE:

The purpose of Charity Auto Repair (CARe) is to provide parts stores (PS) and certified service centers (CSC) of Auto Value/Bumper to Bumper the opportunity to give back to their local communities by performing vehicle repairs for those in need.

DETAILS:

During the past few years, U.S. and Canadian shareholders of Aftermarket Auto Parts Alliance embarked on a mission of extreme magnitude to refurbish 1,000 vehicles for victims escaping domestic violence and beginning a new life. The Charity Cars Campaign was successful earning the respect of local communities through the public relations efforts and best of all helping a disadvantaged portion of the population. In 2009, the charitable momentum is still strong but with a few changes. The Alliance shareholders are every bit as dedicated to the new program – CARe. It is strongly urged that each CSC flying the Auto Value or Bumper to Bumper flags agree to conduct maintenance on at least one vehicle in their area. The CSC will perform the maintenance while the PS supplies the necessary parts. Coordination will be through the WD establishing the recipients through their local churches, fraternal organizations or military offices and defining qualifications of recipients, establishing procedures for how to conduct the maintenance, and defining the parameters (how to process paperwork, how many vehicles will be serviced, how to publicize and promote, etc.) for their PSs and CSCs. Recipients can be the families escaping domestic violence, displaced by disaster, active duty military personnel or some other deserving family.

SUPPORT:

A promotional flyer was included in kick-off kits. Free materials that will be available once an enrollment form is received: ƒ Manual with step by step instructions on how to make it happen ƒ Sample Press Release for local media ƒ Vehicle Needs List form ƒ Posters and/or brochures publicizing participation (creative pending)


Charity Auto Repair (CARe) Commitment Form COUNT ME IN! As an Auto Value/Bumper to Bumper certified service center, I agree to participate in the Charity Auto Repair (CARe) community service project by performing preventative maintenance or required service repairs to those in need, a minimum of one vehicle and the maximum to be determined by myself on what my business can handle, based on the guidelines determined by my supplying warehouse distributor. I understand that any necessary parts will be supplied by my Auto Value/Bumper to Bumper parts store and/or warehouse distributor and I agree to the procedures set forth by the warehouse distributor in claiming reimbursement for said parts. CSC Name ____________________________________________________________________ Address ______________________________________________________________________ City_______________________________________

State _______________Zip

________

Phone: (________) ___________ - ________________________

X__________________________________________________ Date: _____ / _____ / ______ Signature of Owner or Authorized Representative

COUNT ME IN! As an Auto Value/Bumper to Bumper parts store, I agree to participate in the Charity Auto Repair (CARe) community service project by supplying the necessary parts for the above CSC to conduct preventative maintenance or required service repairs to those in need based on the guidelines determined by my supplying warehouse distributor. I understand that any necessary parts will be supplied by my Auto Value/Bumper to Bumper parts store and I agree to the procedures set forth by the warehouse distributor in claiming reimbursement for parts. Store Name____________________________________________________________________ Address ______________________________________________________________________ City_______________________________________

State _______________Zip

________

Phone: (________) ___________ - ________________________

X__________________________________________________ Date: _____ / _____ / ______ Signature of Owner or Authorized Representative


Needs List for Charity Auto Repair (CARe) List parts needed to bring vehicle to safe, roadworthy, reliable condition. Once completed, submit this form to your parts supplier for fulfillment. If you have any questions, please call your parts supplier.

SHOP NAME ______________________________________________ PHONE __________________ STORE NAME_____________________________________________ PHONE __________________ WD: ______________________________________________________ PHONE __________________

VEHICLE: YR________ MAKE_________ MODEL____________________ MILEAGE______________ VIN ____________________________________________________________ 1. ENGINE , BRAKE SYSTEM, ALL OTHER INFORMATION TO ORDER PARTS ______________ ______________________________________________________________________________________ ______________________________________________________________________________________ 2. GENERAL ___________________________________________________________________________ ______________________________________________________________________________________ ______________________________________________________________________________________ 3. ENGINE______________________________________________________________________________ ______________________________________________________________________________________ ______________________________________________________________________________________ 4. TRANSMISSION / DIFFERENTIAL _____________________________________________________ ______________________________________________________________________________________ ______________________________________________________________________________________ 5. SUSPENSION – TIRES ________________________________________________________________ ______________________________________________________________________________________ ______________________________________________________________________________________ 6. BRAKES _____________________________________________________________________________ ______________________________________________________________________________________ ______________________________________________________________________________________ 7. EXHAUST ___________________________________________________________________________ ______________________________________________________________________________________ ______________________________________________________________________________________ 8. ELECTRICAL ________________________________________________________________________ ______________________________________________________________________________________ ______________________________________________________________________________________ 9. COOLING SYSTEM ___________________________________________________________________ ______________________________________________________________________________________ ______________________________________________________________________________________ OTHER COMMENTS _____________________________________________________________________ ______________________________________________________________________________________ ______________________________________________________________________________________ ______________________________________________________________________________________

CSC Book  

2009 Version