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Questionairre for CRM

CUSTOMER RELATIONSHIP MANAGEMENT SYSTEMS (CRM) The aim of this short survey is to determine if you use a particular CRM system and, if so, how you use it and if you would be prepared to share good practice and engage in a CRM training session to improve your business practice Name Company

Address

Do you use a CRM system? If so, which one do you use?

How long have you been using the CRM system? (years)

Y

N

Name:

1

2

3

4

5

more than5

Please could you list the top 5 uses of your CRM system 1 2 3 4 5 Would you like further training on how to use a CRM system? How user friendly is the CRM system you have to use? Scale 1-5 (1=high, 5=low) Would you be happy to take part in a sharing good practice meeting to discuss your CRM sytem and what it has done for your business?

Y 1

N 2

Y

3

4

5 N/A

N

NCS Appendix III - Questionairre to Providers Sheet1  

CUSTOMER RELATIONSHIP MANAGEMENT SYSTEMS (CRM) Y N Would you be happy to take part in a sharing good practice meeting to discuss your CRM sy...

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