Page 1

Questionairre for CRM

CUSTOMER RELATIONSHIP MANAGEMENT SYSTEMS (CRM) The aim of this short survey is to determine if you use a particular CRM system and, if so, how you use it and if you would be prepared to share good practice and engage in a CRM training session to improve your business practice Name Company

Address

The following results were recorded from this questionnaire from 12 different training providers Do you use a CRM system? If so, which one do you use?

How long have you been using the CRM system? (years)

Y = 10

N=2

Name: Most popular was Sugar CRM

1 2=5

3=4

4=3

5

more than5

Please could you list the top 5 uses of your CRM system 1

Recording business clients' details

2

Recording leads and contact information

3

Recording meetings and action points/allocations

4

Recording emails send and received

5

Recording business contracts

Would you like further training on how to use a CRM system? How user friendly is the CRM system you have to use? Scale 1-5 (1=high, 5=low) Would you be happy to take part in a sharing good practice meeting to discuss your CRM sytem and what it has done for your business?

Y= 9

1 2 =2

Y=2

N-3

3=6

4=4

5 N/A

N = 10

crm-qu-Appendix  

The following results were recorded from this questionnaire from 12 different training providers N = 10 Recording business clients' details...

Read more
Read more
Similar to
Popular now
Just for you