2 - SERVPRO® SUN
Personal Best
January 2012
SERVPRO® of Waterbury/New Haven
Steve & Brenda Young
1,043,193.73
SERVPRO® of Meriden
John & Shayna Luciani
488,362.46
Dion & Lynn Luzzi
329,826.37
Richard Fevola
154,186.70
Bill & Beth Russell
151,029.59
Robert Allen
128,396.00
Frank & Rhea Formisano
112,878.37
David & Patricia Harrison
100,463.92
Thomas Irvolino III
99,022.61
SERVPRO® of Washington County SERVPRO® of The East End SERVPRO® of Upper Cape & The Island SERVPRO® of N W Brooklyn SERVPRO® of Piscataway SERVPRO® of Nutley/Bloomfield SERVPRO® of Teaneck
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connecting customers with the premier service providers in the region. If a Facility Manager has the availability of a program that allows her to give pinpoint direction to an Emergency Response Team, she will be more likely to use that service over a competitor that she must attempt to contact, then relay relevant information, then meet onsite to direct. When the difference between a 20-minute response time and a 40-minute response time could mean the difference between an institution closing for the afternoon or for the week, the decision-maker at that institution will undoubtedly choose the service provider that can offer the more expedient restoration. In this situation, price will often be the second or even third consideration. This does not give franchise associates a green light to over-charge the customer or the insurance carrier, but it does allow SERVPRO to use the best practices and not be concerned that those expenses will not be recuperated. When a homeowner knows they can connect to SERVPRO with the touch of a button, it frees their mind to focus on safeguarding their family and protecting valuable home goods in case of a fire or water emergency. The perceived value added, along with the actual value added, will support the confidence in previous customers, and inspire confidence in future customers. SERVPRO production methods, administrative practices, and marketing efforts continue to evolve to meet the changing demands of the marketplace. The introduction of the Ready App represents the latest step in SERVPRO’s continued commitment to being a leader in the emergency management and disaster restoration field.
The App is available at
SERVPRO.com/ready