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Welcome W

elcome to Deland, Gibson Insurance

Associates and thank you for choosing our agency. Deland, Gibson has the expertise to write a wide array of the personal or business insurance that you may require. When you suffer a loss, we are on your side, and we ensure that you receive fair and prompt claims settlement. Our company represents a carefully selected group of more than 20 ďŹ nancially sound and reputable insurance companies. We place your coverage in the hands of the company best suited for your insurance needs.


O

ne of the key ingredients to Deland, Gibson’s success is the cherished value placed on building and maintaining relationships within and outside of the agency.


About Us Deland, Gibson Insurance Associates has grown over the past 100 years into one of the 15 largest, independent insurance agencies in New England. One of the key ingredients to the company’s success is the cherished value placed on building

combined insurance experience that totals more than 1,200 years and is dedicated to delivering

and maintaining relationships within and outside of the agency.

Our insurance products include auto, homeowner’s, business, life, long-term care, disability, wedding, and identity theft insurance as well as umbrella policies and other specialty coverages.

The agency was established in 1900, by Charles E. Deland, the great uncle of Charlie Gibson, who is president of the firm today. Charlie’s father, George W. Gibson, joined the agency in 1935, and Charlie started his career here as a sales producer in 1972, after leaving the Navy. At that time, 12 people were employed by Deland, Gibson, which was writing about $2.5 million in premium.

professional and courteous service and providing competitively priced products.

Deland, Gibson Insurance Associates is located at 36 Washington Street in Wellesley Hills. To talk to an agent, call 800.697.7657, or visit our web site at www.delandgibsonins.com.

Today, over 45 sales producers, client account managers and support staff work for our Five Star Accredited agency that writes over $35 million in premium.

The web site is user friendly, offering extensive information on business, personal and specialty insurance. Visitors to the site can find out if they need certain types of insurance, request quotations or certificates of insurance and see if they qualify for discounts.

As president for 25 years, Charlie Gibson has overseen the tremendous growth of the agency, and he attributes its success to its customers and employees. The company writes all types of personal and business insurance, with extensive knowledge of the broadcast and transportation industries. Deland, Gibson employees have

The site provides customers with helpful safety tips along with instructions on how to file claims and methods to pay premiums online. There is a directory of the agency’s executives and staff members with their office telephone numbers.


T

he Five Star Award is the most prestigious designation an insurance agency can achieve in Massachusetts.


Five Star Designation Not even a fire can stop Deland, Gibson Insurance Associates from providing its customers with extraordinary service.

rigorous review and outcome demonstrate that Deland, Gibson constantly focuses on all levels of customer service.

A blaze in early 2006 forced the company to temporarily relocate its office for four months, but the agency still earned the Five Star Award of Distinction for a third time. The Five Star Award is the most prestigious designation an insurance agency can achieve in Massachusetts. In fact, less than one percent of all Massachusetts insurance agencies have earned the award, which recognizes professional organizations that have excelled in 17 key performance standards, including customer focus, satisfaction and reliability.

Deland, Gibson President Charlie Gibson said, “The Five Star Award is a reflection on all the hard work that our employees have achieved, especially in light of the difficulty we faced during the fire in 2006. I am proud of each and every one of them.”

In 2000, Deland, Gibson was the sixth insurance agency to receive the Five Star Award and is now one of a handful to have been recertified twice. The comprehensive review process takes several days and includes interviews of all employees. Executive Vice President Karen Cora says the

Heather Kramer, vice president of Education for the Massachusetts Association of Insurance Agents, which oversees the agency review process for the Five Star Award, also noted: “Even in a year that they had a disaster of their own, they were up and running by the next day, and they remained positive and focused on serving their clients.” To reach Deland, Gibson, call (800) 697-7657, or visit our web site at www.delandgibsonins.com.


I

f you have a property loss, take steps such as putting a tarp on the roof or boarding up windows to prevent further damage and report the incident to us or directly to your insurance company.


Claims Deland, Gibson Insurance Associates want to make it as easy as possible for our clients to report a loss.

addresses, and telephone numbers of all the drivers involved; and the names, addresses, and telephone numbers of any witnesses.

If you have a property loss, take steps such as putting a tarp on the roof or boarding up windows to prevent further damage and report the incident to us or directly to your insurance company.

Please obtain a copy of the police report and complete the operator’s report, which can be obtained at any police station or on the Registry of Motor Vehicles’ web site at www.massrmv.com. Forward both of those reports to our office.

If the loss occurs on the weekend or after normal business hours, check your policy for the name and telephone number of your insurance company and your policy number. For an auto loss or an automobile accident, call our office or your insurance company. We will provide you with information about the appraisal process. Please have the following information on hand to help us assist you in reporting the loss: your plate registration number; the names,

If windows on your automobile are damaged, call our office to report the loss prior to replacing the glass. We will give you information about the claims process. A complete list of contacts and the names and telephone numbers of the insurance companies Deland, Gibson deals with can be found on our web site at www.delandgibsonins.com.

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Associates and thank you for choosing our agency. Deland, Gibson has the expertise your insurance needs. When you suffer a loss, we are on y...