May 2022: Industry News, Openings & Refurbishments, Technology, Recommended Suppliers...
Hotelier & Hospitality Design
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Contents May 2022
May 2022: Industry News, Openings & Refurbishments, Technology, Recommended Suppliers...
Hotelier & Hospitality Design
Publication Manager 01843 570940 email@example.com
YOU TUR N O N
SO BRI L L IA
REFLECTS W IT E 3895 Hotelier and Hospitality AW.indd 1
Editor firstname.lastname@example.org 01843 570940
ISTAN FOR R B C
ME RO H
Hotelier & Hotel Design Magazine is the leading publication and established web resource in the business. Providing comprehensive reporting on hotel industry news and exclusive coverage of the latest ecological-friendly green hotels and bar designs, HHD Magazine keeps you updated on the latest hotel trends in technology and innovative ideas.
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The perfect finish to any bathroom To make life easier, we give many of our taps and showers a flawless contemporary chrome finish. No need for chemicals. Just a quick wipe with a wet cloth and you’re done. Brilliant. www.bristan.com
Radisson Resort Phan Thiet Opens in Vietnam Radisson brings international beachfront hospitality to Phan Thiet, Vietnam Radisson Resort Phan Thiet has opened its doors on Vietnam’s southeast coast. The76-key Mediterraneanstyle resort is located a short drive from Ho Chi Minh City and Tan Son Nhat International Airport.
Hotelier & Hospitality Design
Nestled directly on a secluded stretch of sandy beach, 15 minutes’ drive from the coastal town of Phan Thiet and surrounded by natural and cultural attractions, this brand-new resort is ideally situated for couples, families and friends. Travelers can choose from contemporary rooms, suites and bungalows, all integrated with modern amenities and stateof-the-art technology, including complimentary Wi-Fi. A selection of family units are ideal for visitors who need a little extra space.
Global flavors, local favorites and fresh seafood can be savored at ULIVO, the elegant all-day dining restaurant with indoor and alfresco seating, while Citrino, the pool bar, is the perfect place to chill out and grab light refreshments, with poolside loungers, seafront seating and cozy cabañas. The naturally-lit fitness center is an inviting place to work out, The Spa at Radisson offers soothing Asianinspired therapies for singles or couples, and the yoga pavilion helps to restore balance to the body and mind.
Children can enjoy endless hours of fun at the playground, the sandy beach provides a spectacular setting for families to stroll and splash together, and all ages can hire bicycles to explore the local countryside, coasts and fishing communities. For deeper discoveries of this intriguing area, the ancient Po Sah Inu Cham Tower, Ta Cu Mountain cable bar, and the iconic Red and White Sand Dunes are just a short drive away.
The Lanesborough to replace flagship restaurant after losing Michelin star “With its upscale style and service, our Radisson brand is ideally suited to destinations such as Phan Thiet, which are popular among domestic visitors and have the potential to attract our experience-seeking overseas clientele. We look forward to welcoming guests to this beautiful beachfront retreat, and introducing Radisson’s ‘Simply Delightful’ experiences to many more parts of Vietnam in the coming years, as we ramp up our expansion all over this captivating country,” said Andre de Jong, Vice President, Operations, South East Asia and Pacific, Radisson Hotel Group.
Radisson Resort Phan Thiet becomes Radisson Hotel Group’s third property in Vietnam, joining two upperupscale beachfront resorts: Radisson Blu Resort Cam Ranh and Radisson Blu Resort Phu Quoc. With many more hotels and resorts in the pipeline, including key cities and resort locations, the Group’s international standards of hospitality will be introduced to many more parts of the country in future.
London hotel The Lanesborough will replace its flagship Celeste restaurant with a new concept – The Lanesborough Grill – on 25 April. The move comes after Celeste recently lost its Michelin star in the Michelin Guide Great Britain and Ireland 2022. The Lanesborough Grill is billed as a modern British restaurant and will be headed up by the hotel’s Executive Chef Shay Cooper, who was initially appointed to his role in July 2021. Cooper’s most recent experience includes two years as Chef Patron of Julie’s in Holland Park, but his CV also includes stints at the Bingham hotel in Richmond and the Goring in Belgravia, both of which won Michelin stars while he was there. The Lanesborough Grill will champion modern and seasonal British fare; dishes that will feature on the launch menu include Hereford beef tartare to start, poached native lobster cooked with spring radishes for mains, and Yorkshire rhubarb trifle served on Gueridon trolleys for pudding. The restaurant will also offer an extensive wine list, with pre- and post-dinner drinks taking place in the fire-lit Withdrawing Room/Library Bar. The Grill has collaborated with art consultancy group Art Acumen to display pieces from British artists, which will be made available for purchase. Cooper commented: “It is important that our guests enjoy more than just great food and drink – we want to infuse fun and creative elements and, of course, a sense of high glamour. London is one of the world’s most established and diverse restaurant markets and it is a very exciting time to be launching a new restaurant concept.”
Hotelier & Hospitality Design
“It gives me great pleasure to unveil Radisson Resort Phan Thiet. With its stunning setting, just steps from the sandy shore, diverse accommodation and fantastic facilities, all supported by Radisson’s ‘Yes I Can’ service philosophy, this new resort brings truly world-class hospitality to this idyllic part of Vietnam. Whether you’re seeking a short break from the city or an extended seafront vacation, we can cater for every occasion,” added Felipe Gotor, General Manager, Radisson Resort Phan Thiet.
Buy now, deliver later with Moda Commercial
Hotelier & Hospitality Design
Committed to helping businesses prepare early, Moda Commercial, the exclusive B2B arm of Moda Furnishings, is offering a buy now, deliver later service to ensure that businesses are well equipped ahead of the busy holiday season.
The delivery of commercial outdoor furniture projects has never been more seamless. Moda Furnishings has made a multi-million-pound stock investment to ensure the business is well placed to meet the demands of the commercial markets. With the ability to be utterly flexible and store plus hold orders until ready for delivery, Moda Commercial is committed to working alongside businesses to obtain its unrivalled client service and achieve the most efficient results. “At Moda, we have seen first hand that outdoor hospitality has become a vital part of life,” says Jonny Brierley, CEO. “In recognising this, we have committed
to producing an ever-expanding range of high-quality furniture to complement not only your business’ outside space but also your business model. We want to help provide our esteemed customers provide their patrons, members and clients with luxurious comfort outdoors to enhance their leisure time spent with you.” Moda Furnishings is the UK’s leading rattan garden, outdoor and patio furniture specialist. At the very forefront of design, it has created luxury furniture without compromising on comfort or quality. Its focus on meticulous furniture engineering along with its exceptional customer service, enables it to offer a 3-year warranty on their furniture ranges. Designed in the UK, this outdoor furniture brand prides itself on functionality while pushing the boundaries on traditional design. With the perfect balance of style, functionality, comfort and durability, Moda Furnishings epitomises the luxurious outdoor lifestyle. www.modafurnishings.co.uk/commercial
IT’S NEVER BEEN EASIER TO WOW YOUR GUESTS Partner with the highest-rated global brand* & deliver an experience guests rave about.
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A UK leading trade supplier of Outdoor, Indoor & Recycled Plastic Furniture All prices are subject to VAT. Prices correct at time of going to press.
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Powershades to outfit new caesars republic hotel with industryfirst, power over ethernet automated shades Energy-Saving Shades will Provide Guests and Staff with a High Level of Lighting & Temp Control
The first non-gaming hotel from Caesars Entertainment in the United States, Caesars Republic Scottsdale will feature PowerShades’ automated shades in 265 guest rooms. The shades will also be installed in common areas throughout the hotel including a restaurant, bar and terrace, a modern fitness center, and a 7,000-sq-ft, free-span ballroom with state-of-the-art sound, internet and AV systems. All of the windows in the guest rooms will feature both light filtering and room darkening fabric automated shades that can be controlled separately. The industry’s first and only true PoE automated shades, PowerShades’ “TRUEPoE” shades offer all the benefits of the company’s ground-breaking RF automated product, along with additional advantages not found in any other type of motorized shade. With PoE automated shades, a single CAT5 cable provides both power and communications, so there is no proprietary hard wiring necessary. Plus the PoE motor is low voltage (under 50V AC), so it doesn’t require a licensed electrician. And with power coming from a single, central source, more information can be transferred on the network cable while improving reliability over traditional RF solutions. The shades in each guest room will be controllable by guests via in-room wall switches. The shades will also be integrated with the Hotel’s Building Management System (BMS) to conserve energy based on room occupancy
and time of year. The BMS will activate the room upon check-in and prepare the thermostat and PowerShades automated blinds at predetermined set points depending on seasonal conditions and solar location. Additionally, guest rooms will be equipped with occupancy sensors that detect whether guests are in the room; when rooms are unoccupied, the blinds will be set to coordinate with the direction of the sun and open or close to optimize energy management. Said Robert Allen, COO of the hotel’s developer, HCW Hotels, LLC, “This innovative hotel will offer a dynamic destination experience replete with rich textures, strong architecture and the most modern amenities. We decided to feature PowerShades automated shades throughout the hotel because they utilize the most advanced PoE technology, are a cost-effective energy management solution, and are available with an incredible selection of materials, colors and textures to suit our design goals.” Ryan Chacon, president of PowerShades, said, “We are excited that our light-blocking and light-filtering PoE automated shades are playing such a prominent role throughout the new Caesars Republic Scottsdale. The convenient lighting and temperature control as well as reduced energy consumption of our TRUEPoE shades are a perfect match for a hotel that’s committed to luxury, style and advanced technology.” Caesars Republic Scottsdale is located at the southeast corner of Goldwater Blvd. and Highland Ave. at Scottsdale Fashion Square. HLN Shades LLC is handling integration for the project. The Hotel is scheduled to open in winter of 2023. Visit PowerShades at www.powershades.com
Hotelier & Hospitality Design
PowerShades, an industry-leading provider of manual and automated window shades for residential, commercial and hospitality applications, announces that they have been selected to outfit Caesars Republic Scottsdale, a new lifestyle-experience hotel in Scottsdale, AZ, with over 700 industry-first PoE (Power over Ethernet) automated roller window shades.
How luxe is being redefined by 5 star hotels The definition of luxury is never static. It’s a constantly changing description.
here was a time when having indoor toilets in your hotel rooms was the height of indulgence a luxury hotel could offer guests. Now, no one can imagine any hotel brand selling their luxury credentials on the back of that facility. We’ve seen luxe hotels incorporate cocktail bars, spas and even their own nightclubs. So what exactly makes a luxury hotel… well, a luxury hotel?
Hotelier & Hospitality Design
• Is it the number of stars the hotel can lay claim to? • A resident celebrity chef? • An exclusive location off the beaten track?
The answer is all of these. And something more too. Because, of course, the moveable feast that luxury consists of includes the experience that your hotel offers too.
The pandemic and luxury While the pandemic was raging, the last thing any of us was likely to be thinking about was luxury. But notwithstanding the many challenges and costs Covid-19 brought, the opportunity to reimagine luxury is also part and parcel of the recent experience we have all been through.
For the hotel industry, the forecast is looking promising. After two incredibly stressful years, where hotels across the world had to wait out lockdown and travel restrictions, But the pent up demand to travel has now got an avenue to release itself as most countries around the world have lifted - or completely removed - restrictions. That said, we need to acknowledge that travel has changed. and that travellers themselves have changed. The pandemic has impacted on what people are looking for in a luxury experience. Therein lies the challenge, but also the opportunity, for high-end hotels. And for hoteliers who get it right, there is a whole new legion of fans ready for you to attract and turn into superfans for your business.
Go green and go clean The pandemic has brought to the forefront, in a way nothing else has, the real connection between the environment and human life. Furthermore, the last two years have also placed a microscopic lens on the power of cleanliness.
These are the two factors to consider as the foundational piece for any luxury experience you want to offer your clientele. Of course, maintaining the highest standards of cleanliness in your luxury hotel was essential before 2020. But that requirement has only been turned up to an even higher level.In addition, your clientele are now aware of the need for your hotel to be spotlessly clean and environmentally friendly. They possibly were before too, but make no mistake, they are now actively looking for evidence that you are taking these two factors seriously. And doing everything to meet them. This means that housekeeping and cleaning procedures need to come out of the discreet closet a bit and be more proudly on display. Ensure that your air purifiers are clearly visible. Incorporate smart design principles to make sure that your establishment maintains its luxury air, and ensure that your clientele is aware of everything you are doing to prioritise their health. Use your new cleaning and eco-friendly policy to build your relationship with your clients. Again, do this as elegantly
Consider whether your hotel could become world-renowned as the hotel for: • • • •
Remote workers Digital detoxes Health and wellness Gamera
These are just four examples, but what would you provide to your guests if you wanted to become known as the last word in luxury for a specific type of client?
Outside is the new luxury There is little we’ll look back on with affection when it comes to the pandemic. But there was one outcome of the pandemic that is cause for celebration. And that is our newfound appreciation for the outdoors. This is your opportunity to get creative and get luxurious in equal measure. Whether you have a tiny patch of courtyard or pavement available to you, or a large, immaculate garden, think about how your guests can enjoy that space. We are not speaking about allocating a smoking spot or adding another deck chair to the pool area. Think about nature’s colour palette, scents and textures - and how all of these help people enhance their physical and mental health and fitness. Remember that we are all online now, more than we ever were before - and that includes your cliente. The outdoors offers an opportunity for rejuvenation. Yes, wifi works outside too, but even being around plants, under the sky (or an awning under the sky if it rains) and in the fresh air immediately calms the stress chemicals in our bloodstreams. Science backs up this claim!
Decide who your audience is then do everything to serve them Your luxury positioning was always important. But things have just got ultra-fragmented. And this is a huge opportunity for you.
A luxury hotel has an advantage in that it cannot be replicated on social media. Nor can it be replicated by the metaverse. D igit al tec hnolo gies open up many opportunities for us. We can communicate with our loved ones who might be sitting in another hemisphere, let alone another country, at the touch of a button on our smartphones. We can also run our careers or our businesses far more efficiently, and with more flexibility, thanks to the wonders of technology. But none of this takes away our need and desire for real-life experiences. Enter your luxury hotel. Ask yourself what experience you’d like your hotel to become known for? Some hotels adapted quickly at the start of the lockdown period to offer their rooms as offices. This is a brilliant example of new positioning in the highend hotel vertical.
These are just some ideas to illustrate. But once you start brainstorming which type of guests you want to offer a luxury experience to, the ideas will flow and what goes into making this luxury experience.
The good times are coming There is so much pent up demand for luxury just waiting to be experienced by travellers. By sh ow in g h ow yo ur h ote l establishment has adapted to the pandemic and is forging a new path forward, you will find an audience of people eager to explore everything you have to offer. Economists, politicians and designers are united in one belief - the roaring twenties are on their way. And hospitality will be leading the party.
Hotelier & Hospitality Design
as possible. But definitely do this; your clients want to know.
For example, a luxury hotel for remote workers would think very carefully about what type of ergonomic furniture it provided in its rooms. What lighting and colour would be available in the rooms? Would a barre be included in rooms alongside a bespoke video on stretching to mitigate all the hours sitting and working?
Crew’s Mess Set
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Summer Is On Its Way Renovate Your Outdoor Areas Now Is The Perfect Time To Upgrade Your Furniture To 100% Recycled Plastic
As we approach the summer months, create a safe and comfortable recreation area for your staff and customers by optimising your outside space with maintenance-free furniture, guaranteed for a market-leading 25 years. Whilst the material looks just like timber, recycled plastic furniture can last up to 5 times longer, with no need for annual maintenance! The longevity of our eco-friendly range means that it is the perfect cost-effective solution for use within the restaurant and catering industry, where heavy use is expected.
There are plenty of key advantages to upgrading your furniture to recycled plastic, including the following:
• It is extremely hardwearing and will never split, chip, crack or rot • Easy to clean! There’s no need to treat the material, simply wipe down ready to re-use • It is built to withstand the harshest weather conditions, meaning you can leave it outside all year round
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Furthermore, we are an accredited member of the Made in Britain organisation, with most of our product range manufactured in Poole, Dorset. Sales of our furniture have also recycled over 70 million bottles to date! So not only does our eco-friendly furniture look great, but it has also helped many of our customers to achieve their environmental goals. So, if you’re looking for long-lasting furniture to make the most of your outside spaces, look no further than NBB Recycled Furniture – explore our eco-friendly range and place your order today.
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Allica Bank further hospitality and leisure sector expertise with appointment of new regional relationship manager
Hotelier & Hospitality Design
Following the successful launch of its direct-toSME business in 2021 and announcement that it will be acquiring 2,000 customers from Allied Irish Bank (AIB), Allica has appointed a new relationship manager for the hospitality and leisure industry.
It brings Allica’s direct-to-SME team up to 10 relationship managers, with 10 more set to be appointed in the coming months. Allica says this reflects its ongoing commitment to providing real, human expertise to businesses at a time when many banks have been forced to strip back their relationship management teams. It says it can only do this because it has been built from the ground up on innovative technology, specifically designed to meet the needs of established owner-managed businesses. Morgan Keating, Relationship Manager for the License and Leisure industry, is primarily based in Birmingham and moves to Allica after 16 years at AIB. Morgan will be specifically focused on supporting businesses across the UK in the licensed and leisure sector, such as pubs and hotels.
“It’s been a torrid time for hospitality and leisure businesses the past couple of years, but as restrictions ease, they finally have a chance to bounce back,” says Morgan. “Allica has made clear their commitment to the sector and also the value they place in specialist expertise. “I’m especially looking forward to what we can achieve together with our customers. In particular, I’m pleased to be able to provide continuity to those businesses I have come to know well from my time at AIB.” Emma Lane, Head of Client Relationship Management at Allica, says the license and leisure industry is a critically important industry to support: “As an industry, it is one of the UK’s biggest employers and its success will play a big part in our post-Covid recovery. We therefore think it is essential to invest in relationship managers who truly understand the financial challenges and solutions faced by the sector – in order that we can provide a dedicated service fuelled by meaningful insight.”
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ENHANCE THE ENVIRONMENT Music could help set the tone, boost the mood and create a more upbeat atmosphere.
STAND OUT FROM THE COMPETITION
SUPPORT THE FUTURE OF MUSIC By purchasing TheMusicLicence, you are supporting the future of music by helping to ensure that its creators are fairly paid for their work.
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EMPLOYEE ENGAGEMENT Music could help to engage your staff with your business, promote engagement and collaboration and improve morale.
CUSTOMER LOYALTY AND RETENTION
10 Benifits playing music could have on your business! To discover our final four reasons on how music could benefit your business, visit our website and put the power of music into your business. If you are going to introduce music, or if you are already using music in your business, you’ll usually need a music licence. By purchasing TheMusicLicence you are supporting the future of music by helping to ensure its creators are fairly rewarded for their work. TheMusicLicence covers virtually all commercially released music available – millions of songs & recordings, including the most popular & well-loved music, not just from the UK, but globally, allowing you to choose the music that reflects you and your customers.
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The launch of Moda Furnishings’ B2B proposition, Moda Commercial
At the very forefront of British garden furniture design, Moda Furnishings is an omnichannel retailer of premium modular furniture based in the North West of England with an international reach. The quality and provenance of its products, its robustness in the face of a testing year and its unrivalled attention to client servicing are just some testaments to its success as a British business. October 2021 saw the launch of Moda Commercial, an exclusive B2B arm of the business and a reaction in part to the increase of enquiries from commercial clients, but also to the suffering endured by many industries as they faced the threat of the pandemic.
Hotelier & Hospitality Design
Moda Furnishings has exhibited a high level of flexibility to respond to new industry requirements, bringing innovative solutions to global challenges. It is listening closely to its clients’ needs, integrating new approaches including investment in stock and its delivery fleet, new product development and client care strategies. Moda Commercial caters to the increasing demands of specialist market sectors including hotels, golf clubs, spa resorts, healthcare, luxury lodges and developers.
“At Moda, we have seen first hand that outdoor leisure has become a vital part of life,” says Jonny Brierley, CEO. “In recognising this, we have committed to producing an ever-expanding range of high-quality furniture to complement not only your business’ outside space
but also your business model. We want to help provide our esteemed customers provide their patrons, members and clients with luxurious comfort outdoors to enhance their leisure time spent with you.”
With Moda’s market-leading 3d rendering service, designs can be modelled into businesses’ properties and spaces, providing visual impressions and assisting with further planning and decision-making.
THE B2B PROPOSITION
Expert delivery and installation
Increased demand from commercial clients
The delivery of commercial outdoor furniture projects has never been more seamless. Moda Furnishings has made a multi-million-pound stock investment to ensure the business is well placed to meet the demands of the commercial markets. Its stock is available for timely delivery with a large fleet of in-house, Moda Commercial delivery vehicles to allow it to meet high customer expectations including fast delivery, installation and aftercare. Its 150 fully-trained installation engineers are available to commercial clients at no extra cost, covering unpacking, furniture placement, and the removal of all packaging for recycling.
Moda’s original B2C model has been adaptive and flexible to meet a growing number of inward commercial sales since 2017. Amongst its compounding annual growth rate (CAGR) of 41 per cent between FY17 and FY21, Moda has worked with American Golf, David Lloyd, Ascot and The Stock Exchange Hotel to deliver outdoor furniture to the exacting standards of B2B within a B2C model. This ultimately led to the decision to proactively open up to the commercial market with Moda Commercial.
A tailored approach With a dedicated Moda Commercial team, clients can choose from a vast collection of furniture sets to meet all business requirements. Expert account managers are on hand to help quickly and effectively, offering a tailored approach to client relations, and a team of experts is on hand to manage site visits and sampling to guide clients through the process of their purchase.
Market-leading guarantee three years/Aftercare Moda Furnishings’ 3-year commercial guarantee offers commercial clients peace of mind, and its aftercare policy and maintenance packages reinforce its commitment to client satisfaction. Its comprehensive range of components is readily available to ensure any issues are rectified efficiently.
Introducing X MUSE, The First Blended Barley Vodka Inspired by Scottish Spirit Making X MUSE , pronounced ‘tenth muse’, is the first blended barley vodka inspired by the spirit making traditions of Scotland. Drawn from the history and experience of Scottish spirit-making, heritage barleys and the purest water, it has been three years in development under the stewardship of former Pernod Ricard Global Director of Creativity and Luxury Vadim Grigoryan and Robert Wilson, co-creator of Jupiter Artland and co-owner of Nelsons, the leading Natural Medicine manufacturer.
Combined with water of exceptional purity, drawn from an ancient aquifer at the heart of the Jupiter Artland estate X MUSE can be sipped and savoured straight, on the rocks or act as an inspirational starting point for both classic and creative, artists driven cocktails. X MUSE is handcrafted in Scotland in batches of consistent quality, using the finest local ingredients but with subtle differences in organoleptic profile embracing the variety of nature. X MUSE’s exquisite bottle was created by the awardwinning design agency Stranger & Stranger and features the curving lines of Cells of Life, the monumental land art commission by architect and artist Charles Jencks that frames the aquifer from which the spring water for the vodka is drawn, and which resides on the same beautiful Scottish estate. During the alcohol reduction process, a small amount of water is added to the vodka. These ‘Magic Drops’ have been energized in a glass vortex and rested on amethyst crystals, linking to natural energetic healing and in reference to British artist Anya Gallaccio’s amethyst grotto also on view at the Jupiter Artland estate. Born from a passion for art against the backdrop of Jupiter Artland’s unique collection, X MUSE embodies art and ideas that transcend time. The brand’s name is drawn from an artwork by Scottish poet, artist and gardener Ian Hamilton Finlay. Referencing the muses in Greek mythology, the tenth muse is the amalgamation of the nine muses and symbolises harmony and perfection. This muse, which is never seen or defined, links to Robert and Vadim’s search for a delicious and perfect sipping vodka and is further referenced in the brand credo ‘more is hid than uttered’ embossed in its Latin version ‘Plura Latent, Quam Patent’ on every bottle cap. As a vodka to sip and savour with a multi-layered design and brand identity, X MUSE aims to create moments of
connection, where the world pauses and drinkers can experience concentrated emotion known to X MUSE as ‘ambromoments’ (from the Greek word ambrotos, “immortal”). The brand illustration, by sought-after graphic design studio A Practice For Everyday Life, reinterprets an icon by 16th century philosopher and alchemist Dr John Dee and takes inspiration from art by pioneering 20th century artist Marcel Duchamp. Each element of the illustration is made up of four strokes, referencing the four elements in nature, the four stages of distillation and the four dimensions (three spatial and one temporal). Milan-based design studio Formafantasma, which is about to take a star turn as the designers of the Venice Biennale 2022, have developed a X MUSE Helicon tasting workshop containing individually designed elements including glassware, bottles, tableware, and containers for presenting the ingredients – as there will be a permanent pavilion called X Muse Temple onsite at Jupiter Artland hosting tasting workshops, with online bookings going live from the Spring. On the creation of X MUSE, CEO and Co- - founder Robert Wilson says ‘Creating a vodka that invites sipping and savouring is the spirit-maker’s supreme challenge. It cannot be bolstered by botanicals or aged in oak barrels. It must stand on its own merits. This is the measure of X Muse.’ Vadim Grigoryan, X MUSE Co- - fo under, Artistic and Brand Director comments ‘We look at spirits as cultural products deeply rooted in human history. X MUSE’s creation is informed by this history and our understanding of the meaning of spirits.’ X MUSE (70 CL Bottle) is priced at £55 and is available to purchase on X MUSE website, Amazon.co.uk and at Hedonism, Petersham Cellar, Master of Malt and The Whisky Exchange Follow X MUSE on Instagram @tenthmusevodka #tenthmusevodka #xmuse #creativesource.
Hotelier & Hospitality Design
n partnership with specialists at Heriot-Watt University two heritage varieties of barley, Plumage Archer and Maris Otter were selected. They are distilled separately and combined in precise quantities. This careful orchestration of barleys, prized for their taste, creates a smooth and complex flavour.
Deliciously Sustainable! Cirio Champions CLIMATE Neutral! Cirio: We Care! Do you? Cirio – producer of the UK’s favourite Italian brand of tinned tomatoes – is the first company in the canned tomato industry to reach and declare total CO2 neutralisation on its top selling chopped tomato range. The authentically Italian tomatoes have taken sustainability to a whole new level meaning they are as good for the planet as the plate. The company can now claim ZERO impact on Climate Change thanks to the neutralisation of any CO2 emission residuals. Cirio is launching a UK wide sustainability campaign via public relations, social media and a raft of videos and education initiatives. Cirio tomatoes come from an ethical sustainable Italian cooperative of 14,000 associated farming companies. Cirio cares about its lands, products and all the people involved in creating the seeds they plant to the tables of everyone who enjoys their delicious tomatoes around the world. Becoming climate neutral is part of a major ground-breaking sustainability project with a commitment pledge: ‘Our hearts and souls are totally committed to sustainable production of the highest quality Italian tomatoes’ The company has revealed its 10 Steps to Sustainable Tomatoes:
10 Steps to Sustainable Tomatoes 1. Precision Agriculture
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We use digital technologies in the fields to minimise our use of natural resources to create the safest and most productive harvests.
like the rotation of the soil to boost fertility and the use of antagonist insects launched by drones to fight disease.
We have cut the packaging weight of our products and the amount of plastic we use whilst also increasing the use of recycled plastic. We also switched to FSC carton packaging with reduced C02 emissions.
2. Water and Waste Recycle
4. Renewable Energies
Working with the weather satellites we selectively irrigate precisely where needed, drop by drop. We recover and reuse 70% of the water we use in the factories and generate 30% of our electricity from waste by a Biomass system.
We use wind, solar and thermal energies to fuel our plants. The wind energy we farm fuels most of our production.
3. Virtuous Farming
From our GMO-free seeds to our consumers’ tables; a fully controlled and traceable production guarantees THE best and safest products and an ecosustainable pathway along our entire supply chain
We use 70% fewer additives than the EU legal limit allows, thanks to advanced farming techniques that combine modern methods with ancient techniques,
5. Transparency and Traceability
6. Less packaging
7. Less lorries Our 10 factories are located less than 50km from the field. We favour rail transport whenever possible to reduce pollution levels.
All Embracing Ethics 8. CO2 Neutralisation Working with Universities we carry out analysis of the entire life cycle for our
products and calculate their exact Carbon Footprint. Then we minimize it working with our partners in the supply chain. We also fund projects like FSC -Forests for all forever- to create a climate neutral and circular economy.
9. No Food Waste We donate goods to support local communities and charities and minimise food waste
10. Fair Trade We regularly audit our farms ensuring respect for ethical code and a fair reward for our farmers’ harvests, and all their workers. We also follow stringent ethical codes and social practices to protect all other stakeholders: employees, suppliers, customers, 3rd parties, and our end consumers.
Now is the moment for hospitality asset managers to step into the spotlight Jonathan Humphries - Head of International Hotel Development and Asset Management Specialisation Glion Institute of Higher Education
In my view the hero of the story, and the one person with the means to bring all those differing – and sometimes competing – interests round the table, is the asset manager. For anyone unfamiliar with the role, the asset manager is the guardian of the financial investment in a hotel or other hospitality-related property. This person is responsible for ensuring that the right choices are made to maximise the value of the asset, at every stage of the cycle from initial purchase to eventual disposal. And this matters more than ever, when placed in the context of an explosion of interest in hotels as a commercial real estate asset class. Once seen as the playground of the specialists, hotels have increasingly been acquired by insurance companies, pension funds, sovereign wealth managers, family offices and pretty much every other type of professional investor. The numbers are eye-catching. In Europe alone, hotel investment transactions grew from €6.5 billion in 2010 to a record high of €27.1 billion in 2019, the last full pre-pandemic year. And though the Covid-effect has since forced transaction volumes lower, the overall outlook remains strong. For example, advisors Cushman & Wakefield published research last year in which over a third of major hotel investors said they wanted more European hotels in their property portfolios, with only 21% planning to scale down their investment activity. This flood of new money into hotel real estate has been a game-changer for asset managers. Not only has it increased demand for professionals with this skillset; it has also given much greater visibility to the importance of the role, and its unique position as the ‘glue’ that holds the asset management strategy together.
As if that was not enough, the shock of the pandemic has left the hospitality sector in an unprecedented state of flux, placing even greater expectations on asset managers while at the same time giving them an extraordinary opportunity to make the difference between ultimate success or failure. If that sounds overly dramatic, consider this: we still do not fully grasp the longterm effects of the pandemic on tourism and hospitality. We do not know which customer segments will come back, let alone how they will come back. There are so many as-yet-unanswered questions around hybrid working, meetings and incentives, corporate travel, and leisure travel, that hotel owners and operators need to be ready for whatever turns up. How can they do this? By making the guest space more customisable, more flexible and more easily adaptable to rapid market shifts. It is simply no longer feasible to establish a positioning and say ‘that’s good for the next 10-15 years’ when you do not really have a clue what the market segmentation is going to look like over the next 12-18 months. Moving from a fixed state to a dynamicstate approach is highly challenging, and of course there is always a chance you read the trends wrongly and miss the target. But in our present, highly volatile marketplace, the risks from simply staying the same are, for me, significantly higher. And in any case part of the built-in benefit from being agile is the ability to right any wrongs fairly quickly. I mentioned the increased demand for asset managers who have the specialist knowledge to work within a hospitality context. And by that I mean not just hotels but also the many other operational assets that fall within the broader hospitality definition – such as co-living, branded residences, serviced apartments and youth hostels. When it comes to fulfilling this demand, the major hospitality business schools – like Glion, where I teach – are on the case. In this, we are working closely with
HAMA, the Hospitality Asset Managers Association. This group, which started in the United States, represents the world’s major owners of hotel and hospitality real estate. And each year it runs a competition, in collaboration with a member company, for hospitality students to test their asset management skills on a live consultancy project relating to a real-life hotel property. For this year’s competition we are working with Starwood Capital, one of the world’s leading owners of hospitality real estate, and I am also pleased to say that the competition has expanded to involve four major European hospitality schools, including – for the first time – Glion’s sister school, Les Roches. The high status conferred on this competition is exemplified by a prize that includes the opportunity to present the winning concept at the HAMA Annual Meeting in Berlin. It is a clear signal of how the hospitality asset management industry recognises it is waging a war for talent. If investors want to make the most of the post-pandemic recovery, in whatever form it takes, it is essential to have a strong pipeline of talented individuals who can combine knowledge of hospitality operations, financial nous, the bravery to try new things and the allround soft skills to bring different factions together and ensure everyone is aligned and on the same pathway. There is nobody else who can perform this role like the asset manager. Without them, we will not emerge from the Covid quagmire with the hospitality assets we want to offer – and more importantly that customers want to experience – in the future.
Hotelier & Hospitality Design
ho holds the influence in a hotel? The General Manager? The brand which has its name above the door? The owner of the bricks and mortar real estate?
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Located in Central Florida, the beautiful Gaylord Palms Resort and Convention Center is a 4-star Marriott property offering a one-of-a-kind guest experience only minutes from Orlando’s star attractions. With such amenities as nine award-winning restaurants and bars, a world-class spa, four and a half acres of lush indoor gardens and over 500,000 square feet of flexible meeting space, it was an easy choice for BLUR Workshop to trust Royal Thai to design and manufacture the 28,000 square yards of custom Axminster carpet for the public space and corridors. Alongside unmatched design clarity, Axminster’s woven three-dimensional strength makes it the perfect choice for the high-traffic interiors of a resort + convention center space. The Atlanta-based design studio, Blur Workshop worked closely with the Royal Thai team to build an interior scheme inspired by the local Floridian flora and fauna while also working with the interiors existing elements. Mixed in a sea of blues and greens, the results speak for themselves. The pre-function space features a soft fading turquoise hue, guiding guests into the grand ballroom, where geometric elements are echoed from ceiling panels to floor creating a cohesive interior experience. Smaller meeting rooms see abstracted leaves floating in earthy greens and neutrals while similar shades are carried through in simplistic textural Axminster throughout the rest of the property’s public spaces. “Royal Thai was able to take a very large job, make it manageable and keep us moving through the design process to deliver on time. Their designers helped us create carpets that spoke to the overall architecture and interiors but also give the guest a sense of place. The owners could not have been more pleased. As are we.” — Foreman Rogers, Principal, BLUR Workshop Project Details: 28,000 SY | Custom Axminster | Corridors and Public Spaces | Designed by BLUR Workshop
Hotelier & Hospitality Design
Royal Thai Transforms Floridian Landscape into 28,000 Square Yards of Custom Carpet
SiteMinder, Hopper partner to fuse benefits of online commerce and travel fintech for hotels
Hotelier & Hospitality Design
SiteMinder, the world’s leading open hotel commerce platform, and Hopper, the most downloaded travel booking app in North America, have partnered to bring together the benefits of online commerce and travel fintech at a scale never before seen for hotels. The partnership will see SiteMinder’s more than 33,000 hotels in 150 countries gain a newfound ability to reach modern travelers, by directly accessing Hopper’s 70 million users, 70 percent of whom classify as Generation Z and millennials.
Hopper’s appeal among younger travel consumers has been driven by the company’s unique use of data to help its users secure the best deals. The mobile-first travel app uses approximately one trillion price points per month, over eight years of historical data and trillions of archived prices to create several ‘travel fintech’ products that improve the customer journey. This wealth of data allows Hopper to offer its users algorithm-based tips on when to book a room versus when to wait, as well as the opportunity to ‘freeze’ a room rate for a small deposit – two features
in demand by what SiteMinder has identified as today’s ‘dynamic traveler’ who is driven by fresh experiences and the need to be more in control of their stay. To enable the latter feature, Hopper guarantees its users the ‘frozen’ rate and pays the difference if the rate goes up, and offers alternatives if the room becomes unavailable. Additionally, where online travel agencies commonly use search engines and metasearch to acquire users, Hopper optimizes its reach among younger travelers by almost exclusively using social media, especially newer platforms such as TikTok, Snapchat and Instagram. Hopper’s appeal among younger travel consumers has seen the company grow its revenues by over 300% yearon-year. Today’s partnership with SiteMinder forms Hopper’s first since its recent fundraise of US$175 million. James Bishop, Senior Director of Global Ecosystem at SiteMinder, says, “This par tnership brings together two aligned visions for the opening up of every hotel’s access to the world of online commerce and the transformation of travel through
technology. We know through our research that today’s traveler is more tech-savvy than ever before and demands greater flexibility. Through Hopper’s innovative technology, we are pleased to be able to bring more of today’s dynamic travelers to the doorstep of hotels.” David Lewis, Head of Hotel Supply at Hopper, adds: “Our customers are young, app-first and brand agnostic, but they will become the corporate travelers of tomorrow which gives our hotel partners a great opportunity to establish brand loyalty now. In addition to our app business, we’re now seeing significant sales volume from our Hopper Cloud partnerships – a B2B initiative where other travel brands can seamlessly integrate and distribute Hopper’s fintech and travel agency content. Through these partnerships, Hopper is reaching new demographics such as older consumers with more discretionary spending. As we internationalize through 2022, partnering with a global leader like SiteMinder is a great asset.” For more information, visit siteminder.com. To find out more, visit hopper.com.
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New build hotels partner with BC SoftWear to a create a unique offer Leading hotel and spa textiles supplier, BC SoftWear, has been chosen to supply robes and towels to a series of unique new-build UK hotel developments, all built during the pandemic.
T Hotelier & Hospitality Design
he new partnerships include London’s distinctive Chateau Denmark, the Mayfair Townhouse in London, Haycock Manor in East Anglia and Cashel Palace in Co. Tipperary, Ireland, Fairmont Windsor Park, The Retreat at Elcot Park and TwentyTwo London.
“These hotels have all opted for something above and beyond,” explains BC SoftWear CEO and founder, Barbara Cooke. “White towels and robes have been the standard in high end hotels for the 20 years BC SoftWear has been in business. Now properties are being much bolder. Even 10 years ago, anything other than white was unheard of. These new partner hotels have made a shift towards uniqueness, some with colour, some with the exceptional quality of the robe, some with intricately stitched motifs and bespoke embroidered labels. “Creating something entirely distinctive for a property is also fuelling retail, as the shift up in quality means guests are increasingly tempted to purchase their robe as a memento.”
Chateau Denmark, an exclusive new London property inspired by Denmark Street’s ‘rare hustle’, has opted for the Bespoke Hamptons robe in purple with an intricate motif that encompasses more than 50,000 stitches on the back of every robe. While Mayfair Townhouse, part of the Iconic Luxury hotel collection has selected both BC SoftWear’s Sumptuous robes and towels, Haycock Manor and Gleneagles Townhouse in Edinburgh will open with Elegance robes. BC SoftWear has created a bespoke forest green colour and neck label for the Gleneagles Townhouse. The Fairmont Windsor Park has opted for the Bespoke Hampton robe in beige, all bespoke towels in the bedrooms from the new Opulence range, and coir-soled biodegradable slippers in the spa. The Retreat at Elcot Park has selected BC SoftWear’s towels and robes for both the hotel and spa, using an unusual slate grey robe in the bedrooms.
Barbara continues: “We’re delighted to be working with the very best in the business to provide hotel guests with the luxury experience they deserve at each of these new facilities. We’re committed to playing our part in making sure every customers’ experience is the very best it can be.” BC SoftWear is already the towelling company of choice for many of the UK’s most prestigious hotels including Chewton Glen, Pennyhill Park, Champneys, Cliveden Hotel and Spa, and Fairmont St. Andrews Hotel & Spa.
A commercial microwave can be utilised to help expand a food offer and give operators the opportunity to produce a menu that otherwise would be prohibitive.
n the case of Panasonic’s NESCV2 speed convection oven, it can replace the need for several items of equipment as it will grill, toast, bake, re-heat, fry, etc., and doesn’t need extraction, so can be located anywhere, in the smallest of spaces, enabling the traditional café choices of warm pastries with a crisp finish. And it’s stackable too, where others in its class are not! Julian Urrutia and his team cater for mainly 25-35 year olds from The Skylobby Café. They serve around 320 breakfasts and lunches every day, the majority during the morning.
but our homemade chicken fajita and taco beef wraps, are among the top sellers.” Prior to using the Panasonic SCV2 Julian had been coping with a Panini contact grill which was not only slow, but it also created smoke and a lot of smells, and the food was always presented squashed flat. He describes how the Panasonic SCV2 has helped improved service; “Since we’ve installed the SCV2, the benefits have been noted, one of those being how fast it cooks and
with the internal grill, it also browns and produces a crisp finish, so customers are served quicker and the quality of the food is much better - nothing is squashed anymore! Thanks to the built-in catalytic converter, the SCV2 has no need for external ventilation, there is no smoke and no strong smells either. This was important as we are in an open atrium.” So, has the Speed Convection Oven been a success? “Most certainly; we have been able to improve our service and enhance our menu,” says Julian. “Panasonic’s sales development chef, worked with us on developing the menu offer and as a result, we’ve been able to include items on the menu that we couldn’t previously! I would recommend this oven to others, its performance has exceeded expectations, our customers have commented on the improvements and our client has noticed the reduction in queue time during busy periods.”
To find out more about the range of Panasonic microwave ovens, call 01344 862444 or go to www.panasonic.co.uk/pro-cooking
Hotelier & Hospitality Design
Julian says his main objectives are to ensure a smooth service for customers, making sure the standard of food is always high, while being innovative and on-trend. “One of our biggest challenges is keeping up to date with the latest concepts on the high street and ensuring our entire offer is competitive, from speed of service to style of food served. This is not without its obstacles; we have limited space, we are in an open plan area with no extraction, and queues can build quickly on busy days. Our most popular items are hot, freshly prepared grab & go items such as the ubiquitous Panini and toasties
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Stress Awareness this April It’s time to talk well-being. No matter what your business you want it to run smoothly, be this assigning workloads, managing partnerships or setting out your budget. But running a successful business is about more than just your day to day operations. It’s about providing an excellent service for your customers or clients. It’s also about encouraging teamwork and supporting collaboration; but most of all, it’s about keeping your workforce focused whilst safeguarding their well-being. Many of us choose to listen to music in our day to day lives as it has the potential to make us feel more positive and upbeat. Listening to music at work could have a similar effect. Playing music in the workplace could help to create a more upbeat and energetic environment and could help to keep staff positive, engaged and support with mental health and well-being. Visit our health and well-being page and discover the ways music could aid in managing your stress levels and create an environment you can thrive in! Visit pplrs.co.uk/health-wellbeing for more information today.
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