Eat.Drink.Sleep - June 2022

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eat.drink.sleep June 2022

Moda, where outdoor furniture really means business. Unlocking the potential of your outdoor space can be a seriously good business move. Whether you need a place to close deals with clients, a second meeting room or a nineteenth hole par excellence, taking your work outside offers huge attractions. And as the UK’s leading luxury outdoor furniture brand, Moda is ideally placed to help turn your vision into reality. Having started out as a family-run company in 2014, Moda has quickly established a reputation for innovative furniture solutions with exceptional customer service. This has led to a growing demand for their services from an increasingly diverse client base, as a greater variety of commercial sectors have looked to transform their outdoor spaces.

of luxury outdoor furniture is designed exclusively in-house. This allows Moda to offer a perfect balance of both style and substance that can be enjoyed all year round. What’s more, Moda’s market leading three-year commercial guarantee offers commercial clients peace of mind and their aftercare policy and maintenance packages reinforces their commitment to client satisfaction.

A tailored approach With a dedicated Commercial team, Moda’s clients can choose from a vast collection of furniture sets to meet all business requirements. Expert account managers are on hand to offer a tailored approach, managing site visits and sampling to guide you through the process of your purchase. With Moda’s market-leading 3d rendering service, designs can be modelled into businesses’ properties and space, providing visual impressions and assisting with further planning and decision-making.

Uniquely modular, uniquely Moda Your outdoor space can change from one day to the next, which is where Moda’s flexible modular systems really come into their own. All of their furniture ranges have a number of modular configurations that can be customised - move them around your business areas, expand your collection, split them up or put them together to complement your changing commercial requirements. It creates a compelling fusion of aesthetics and adaptability.

The choice is almost limitless, with a host of options of sofa combinations, not to mention dining ranges which incorporate unique features such as drinks coolers and fire pit inserts.

Expert delivery and installation

Moda is well placed to meet the demands of the commercial market with stock available for timely delivery via their impressive fleet of 150 in-house vehicles. This enables Moda Smart furniture to drive to exceed client expectations businesses forward through fast delivery, meticulous installation and aftercare. Their With their all-weather materials team of fully-trained engineers and uncompromising build quality, Moda furniture collections are available to you at no extra cost, covering unpacking, are meticulously engineered to furniture placement and the withstand the demands of the removal of all packaging for modern workplace - and the recycling. great British weather. Every item

Take the first step to maximising the use of your outdoor space. Talk to one of Moda’s Commercial Business Development Managers. Tel: 033 3363 7015 or email:


A commercial microwave can be utilised to help expand a food offer and give operators the opportunity to produce a menu that otherwise would be prohibitive. In the case of Panasonic’s NESCV2 speed convection oven, it can replace the need for several items of equipment as it will grill, toast, bake, re-heat, fry, etc., and doesn’t need extraction, so can be located anywhere, in the smallest of spaces, enabling the traditional café choices of warm pastries with a crisp finish. And it’s stackable too, where others in its class are not! Julian Urrutia and his team cater for mainly 25-35 year olds from The Skylobby Café. They serve around 320 breakfasts and lunches every day, the majority during the morning.

of smells, and the food was always presented squashed flat. He describes how the Panasonic SCV2 has helped improved service; “Since we’ve installed the SCV2, the benefits have been noted, one of those being how fast it cooks and with the internal grill, it also browns and produces a crisp finish, so customers are served quicker and the quality of the food is much better - nothing is squashed anymore! Thanks to the built-in catalytic converter, the SCV2 has no need for external ventilation, there is no smoke and no strong smells either. This was important as we are in an open atrium.”

So, has the Speed Convection Oven been a success? “Most certainly; we have been able to improve our service and enhance our menu,” says Julian. “Panasonic’s sales development chef, worked with us on developing the menu offer and as a result, we’ve been able to include items on the menu that we couldn’t previously! I would recommend this oven to others, its performance has exceeded expectations, our customers have commented on the improvements and our client has noticed the reduction in queue time during busy periods.”

Julian says his main objectives are to ensure a smooth service for customers, making sure the standard of food is always high, while being innovative and on-trend. “One of our biggest challenges is keeping up to date with the latest concepts on the high street and ensuring our entire offer is competitive, from speed of service to style of food served. This is not without its obstacles; we have limited space, we are in an open plan area with no extraction, and queues can build quickly on busy days. Our most popular items are hot, freshly prepared grab & go items such as the ubiquitous Panini and toasties but our homemade chicken fajita and taco beef wraps, are among the top sellers.” Prior to using the Panasonic SCV2 Julian had been coping with a Panini contact grill which was not only slow, but it also created smoke and a lot


To find out more about the range of Panasonic microwave ovens, call 01344 862444 or go to


Contact Us For more information on the publication or to talk about advertising within the next issue. Contact one of the team via the details below:

June 2022

Publication Manager Dan Draper 01843 591 523

Publishing Director

Jodie Little 01843 582 733


Jeremy Tring

To find out more visit our website:

Outdoor Hospitality Products

Our outdoor products include:

We are an independent supplier of outdoor hospitality goods based on performance, style and value. We believe in supplying goods that look good, are well made and extremely durable through season after season.

• Planters with real or artificial plants • Tables and chairs • Windbreaks and barriers • Jumbo parasols • Awnings and shelters • Lighting and heating • Restaurant screens • and more!


Call us on 0800 917 526 or drop us a line at CafeCulture Ltd, 6 Edith Road, Orpington, Kent. BR6 6JQ

Hawksmoor to open first Liverpool restaurant this year Hawksmoor, famous for its steaks and cocktails, will launch its first restaurant in Liverpool in the Grade II-listed India Buildings on the corner of Brunswick Street and Fenwick Street later this year.

June 2022


Industry News

Co-founder Will Beckett said: “We‘ve spent lots of time in Liverpool over the years, and it’s one of the most exciting and dynamic cities in the country. We’ve found a beautiful, listed building in such a great location. It’s an amazing site, we’re really excited to do it justice by building something really special. “We have made lots of friends in Liverpool, many who run and own some of the fantastic independent bars and restaurants that make Liverpool tick, and have been


such a key part of the reputation Liverpool has developed in the last few years. We’ve been talking to them for a long time about how we can build a restaurant that would really fit into this city.” Hawksmoor was founded by Beckett and his childhood friend Huw Gott in London in 2006. The company has since expanded to seven restaurants in the capital, one in Manchester, one in Edinburgh and launched its first international location in New York in 2021.

The group launched Hawksmoor at Home meal kits during the pandemic but announced last week the initiative would be coming to an end on 24 May. Legal & General, owner of the India Building, said: “L&G are really pleased to welcome Hawksmoor to this truly outstanding Grade II-listed building, and are excited to see the further transformation of India Buildings through the tenant fit out of this and the adjacent Banking Hall unit, where tenant discussions are ongoing.”

Speculation is growing that the government plans to backtrack on plans to ban hospitality businesses taking a cut of staff tips or service charge. Legislation to make it illegal for operators to withhold any part of tips was announced in September 2021. The move was expected to benefit around two million people working in the hospitality, leisure, and services sectors. At the time, labour markets minister Paul Scully said the law would reassure customers their money was going to “those who deserve it”. Now it looks like that the plans have been removed from the Queen’s Speech at next week’s State Opening of Parliament on 10 May, according to “government insiders” quoted by the Financial Times.

“Every year this government promises action to ensure fair tipping - and then does precisely nothing to deliver on that promise.”

Additionally, it was announced that a statutory code of practice would be introduced setting out how tips should be fairly distributed.

A spokesperson for the Department for Business, Energy & Industrial Strategy said they could not confirm or deny the contents of the Queen’s Speech. “Workers should absolutely get the tips they deserve, and customers should have reassurance that their money is rewarding staff for their hard work and good service.”

Kate Nicholls, chief executive of UKHospitality, said: “Notwithstanding that [plans to scrap tipping legislation] remains speculation ahead of the Queen’s Speech, UKHospitality fully supports fair tipping for staff and recognises how important it is that there’s complete transparency when it comes to tips, tipping practices, and the fair distribution of them among workers.”

Unite, the trade union representing hospitality workers, has reacted angrily to news to the possible scrapping of a transparent tipping policy.

The decision by the government last year to move forward with tipping legislation follows on from the announcement in 2016 by then business secretary Savid Javid that a consultation into tops, services and troncs would take place.

Sharon Graham, Unite general secretary, said tipping misappropriation is “another abuse” in an industry where workers can lose “thousands of pounds a year from their earnings” when the employer refuses to hand over the tips.

It was suggested that workers would be given rights to request information relating to an employer’s tipping record and take them to an employment tribunal to seek compensation if they break the rules.

She added that the industry has already acted of its own accord to make tipping clearer and fairer, including working closely with unions. “It’s also important to point out that hospitality sector wages rose steadily on average in the three years preCovid, and continue to go up. We hope that those increases, coupled with the attraction of tips, will carry on bringing people into the industry.”



Government rumoured to have scrapped planned changes to tipping laws

June 2022

Industry News


From her work with architects, interior designers, hotels, restaurants and decoration shops all over the world, Jo is perfectly placed to keep at the cutting edge of lighting design. Sustainable Lighting “Environmental impact has been a hot topic for sometime now and is showing no signs of slowing down,” comments Jo. She continues, “Since the pandemic, there is definitely a move to try to live more sustainably in general, which I believe can only be a good thing. In some respects, we had become a bit of a throw away society and the pandemic made us all stop and think about the products we use in our lives and how much wastage we create. For interior design this means incorporating energy-efficient products into projects whenever possible and being careful to select items made from sustainable materials. As a result, in the lighting industry we are likely to see more designs from reclaimed and recycled materials, as well as natural materials such as bamboo and rattan”.

New Season Lighting Trends from Gong The new Spring/Summer season is upon us and Jo Plismy, lighting designer and founder of Gong, shares her expert knowledge of the latest trends and fashions in lighting interior design. 6

“As business owners, we are all keen to ensure our production methods and packaging materials are regularly monitored to make sure as a company we make as little environmental impact as possible, another point which our customers appreciate. Where the bulbs are concerned, today’s LED energyefficient bulbs are up to 90% more efficient than traditional incandescent bulbs, lasting up to 25 years. We are now seeing these already efficient bulbs coupled with smart hubs to ensure lights are not left on and this is likely to become more and more commonplace,

EAT. DRINK. SLEEP is also leading to higher price points, making every purchase more considered.”

Lighting from Natural Materials

Go Big & Bold

Sitting comfortably alongside the desire for more sustainable products is the trend for using natural materials in interior design. As Jo comments, “Lighting designs made from natural materials such as glass, cork, silk, linen, rattan and even seashells are likely to be in demand more than ever for the coming season, as interior designers seek to incorporate organic, natural elements into their designs, which also tick the box of being eco-friendly. Themes of nature follow on organically from this as designers find new and different ways of inviting the outside in, something which takes on even more emphasis over the Summer months”.

“Unique, larger-than-life light fixtures are one trend predicted to be big for SS22 and we are definitely seeing a move towards more unique, sculptural designs. Lighting is a great way to make a statement in a room and contrary to popular belief, oversized lights or lamps look great in smaller rooms, as well as in larger spaces. I like to see lighting designs like pieces of artwork, and bold designs, tactile textures and sculptural shapes provide interest to a design scheme even when the light is turned off,” advises Jo.

The age-old concept of Biophilia, that is that humans have an inherent affinity for nature therefore their living environment should more closely connect to it for enhanced health, well-being, and productivity, continues to be of great interest for interior designers and lighting is an important element in such schemes. Jo explains, “For lighting designs we can expect to see organic materials and shapes of nature mimicked, as well as overall concepts which support circadian rhythms by copying the natural pattern of the sun to provide good levels of light throughout the day”. Quality that Lasts “People are looking to invest in quality lighting that will last a lifetime” says Jo. She continues “While there will always be new trends and fashions, at the heart of these designs will be a timeless quality backed by high quality materials. Our own lights have always been about timeless design coupled with expert craftsmanship. Of course, difficulties in importing and price increases in shipping

Jo continues, “Equally if not more important is the warmth of the light and how the light is diffused through the room. This is a very important factor in our creations and only enhances largerthan-life fixtures. Some of our models have shades with a golden interior to provide a warm hue, some have a design that allows beautiful reflections on the walls, and some will use fabric which is particularly gorgeous to see through and will change colour when the light is lit.” Scandinavian Styling “Nordic inspired interiors are also predicted to be big for SS22 and for lighting this means simple, clean shapes and a muted colour palette with elements of brass and wood. This relaxed vibe has timeless elements to it, incorporating natural materials, and open bright spaces. Lighting designs which have an element of texture to them are a great way to add warmth to this minimalist modern style and choosing shades in soft hues will make the space feel inviting,” advises Jo. Jo Plismy, Founder Gong 020 3808 4303


June 2022

as we seek control of our energy usage,” explains Jo.


DESIGNED FOR KITCHEN PROFESSIONALS Manufactured in the UK, The New Thermapen ONE offers faster, more accurate temperature readings in just ONE second!

Exclusive Ranges showcases new addition to Menu System portfolio at HRC Exclusive Ranges will be showcasing Celsius Black at HRC, the newest generation of induction cookers to be introduced to the Menu System portfolio of innovative cooking solutions for the professional chef. Trevor Burke, Managing Director, Exclusive Ranges; “We’re already supplying high-end, bespoke cooking suites from Menu System but Celsius Black sets them apart in the market, raises the bar for induction cookers from mid or low level manufacturers and positions Celsius Black from Menu System as the benchmark for those considering induction. Launching at HRC is an exciting time for us as it is a great platform for our industry.” With superior connectivity and the very latest in induction technology, Celsius Black from Menu System will be a game-changer for chefs, offering unparalleled connectivity, energy management and serviceability, as well as ultra-precision and control over cooking temperatures. Exclusive Ranges can be found on stand number P249. The show is open 21st – 23rd March at ExCeL, London. To find out more about the Exclusive Ranges service and its full product portfolio, call 01707 361770, email or go to


Modern Mixologist Patrick Pistolesi on his Evolving Role as a Bartender Patrick launched Drink Kong in Rome and is now the best in the business and a celebrity in his own right. Patrick joined NIO Cocktails in 2017, with a shared mission to drive a cocktail revolution. Every one of NIO Cocktails’ drinks is designed and crafted by Patrick, and his signature adorns every cocktail, quality assurance of sorts that is also reflected in the awards NIO has won in 2021 Patrick Pistolesi, NIO Cocktails’ Master Mixologist, is one of the world’s most renowned bartenders. With shared Irish and Italian heritage, Patrick spent his first 18 summers with family in Midleton, a market town in Ireland’s southeast country of Cork. Flanked by mischievous older cousins, the teenage Pistolesi would sneak into the town’s pubs for “the odd glass of beer” and this lit the fire for his foray into bartending. A quarter of a century later and having travelled the world learning his craft and cocktail cultures, Patrick launched Drink Kong in Rome - minimal and bespoke, the bar’s design evokes the cult science fiction movie Blade Runner merged with elements of Japanese traditional and popular culture. Each recipe that appears on the ever-changing seasonal menu, ‘New Humans’ is crafted in the high tech lab that sits behind the bar. From groundbreaking elixirs and perfect ice, to week-long crafted garnishes, Drink Kong is experiential in its presentation of art and culture and revolutionary in the craft of Mixology. Patrick joined NIO Cocktails in 2017, with a shared mission to drive a cocktail revolution, allowing everyone to enjoy incredible bar-quality cocktails outside of the bar, in the comfort of their homes. Every one of NIO Cocktails’

drinks is designed and crafted by Patrick, and his signature adorns every cocktail, quality assurance of sorts that is also reflected in the awards NIO has won in 2021. NIO Cocktails launched in the UK in December 2019, and the quality of


its cocktails has been recognised by its consumers and industry alike. The thousands of 5* reviews have been complemented by the 12 cocktail medals awarded in 2021 as well as the coveted ‘Best New Product 2021’ by The Spirits Business.

Celebrating the best manufacturers and distributors of the UK’s hospitality industry, the FPA Awards honour the excellence, best practice, innovation, sustainability and creativity of the sector. Picking up the award, Brian Tarry, sales and marketing director at Northwood, said: “The FPA Awards set the benchmark for excellence in the catering industry and for us to be named as Manufacturer of the Year is a huge accolade, particularly as we were voted for by peers in our industry. “We are incredibly proud of this prestigious award, which recognises the hard work and dedication of the whole team at Northwood to consistently achieve the best

manufacturing standards throughout our operation. It is truly amazing to receive this level of recognition from the industry after such a challenging two years across the sector.” The FPA Manufacturer of the Year title is awarded to the manufacturer who stands out from other manufacturers throughout the sector. It recognises the responsiveness to environmental and legislative developments of the winner, as well as the introduction of new solutions to meet customer needs. Established more than 45 years ago by owners the Fecher family, Northwood is one of the few vertically integrated companies in the industry. Its activities include recycling, production, conversion and logistics – a structure

June 2022

Telford-based Northwood Hygiene Products Ltd – a leading manufacturer and supplier of away-fromhome (AfH) professional paper hygiene and wiping products – has won the coveted ‘Manufacturer of the Year’ title at the annual Foodservice Packaging Association (FPA) Awards.



that allows it to ensure excellence throughout its entire operation. Northwood employs 250 people and its brands – including Raphael, North Shore and Whisper – can be spotted across the UK, in all sectors, ranging from healthcare and education to hospitality, leisure, manufacturing and catering. The FPA is the voice of the foodservice packaging industry, working towards a secure future for the sector. It promotes the responsible manufacture, sourcing, distribution, usage and disposal of food and foodservice packaging. This years’ awards were hosted by stand-up comedian Lucy Porter at the Grand Hotel in Brighton.


“We increased trade dramatically!” -Indigo Awnings Customer, Scarborough

Increase the footfall and capacity in your establishment with a striking, commercial grade shading solution, at a very competitive price.

• awnings, parasols, fixed-structures • zero deposit leasing over 2-5 years • huge range of colours and sizes • personalised branding • fully trained fitting teams • optional heating and lighting • 22 years industry experience

book a free site survey 01352 740 164


SUMMER SEASON By Indigo Awnings Ltd 01352 740 164

The COVID pandemic was disruptive for all of us and heart breaking for thousands of people, but we have now seen the light at the end of the tunnel. With tight restrictions during the first and second lock down’s, we saw many leisure sector outlets offering take away services which clearly demonstrated just how innovative this industry is. When these finished, every establishment with even the smallest outdoor area made use of the space in order to accommodate customers outside in the fresh air which was deemed to be safer in order to help stop the disease spreading. This move highlighted the fact that previously unused areas could increase footfall and thus profits, and the vast majority of outlets seized this opportunity. However, with six months of lockdown, cash flow was the biggest issue and one that had been predicted by Indigo awnings Ltd who introduced a no deposit lease option. This meant that the very best quality products such as awnings, giant heated parasol and even retractable roof fixed structures could be installed with monthly payment starting one month after completion. Payments can be spread over 12 – 60 months and in fact, the daily takings and thus profits far exceeds the monthly payments and this helped many outlets to get back on their feet. Outdoor areas were turned into attractive spaces which provided weather protection, heaters, lighting and planters. This in turn has created a new trend in terms of business expansion which does attract new customers all year round and not just for the Summer months.

Indigo has installed products at pubs, restaurants, hotels and the casual dining sector throughout the country for over 20 years and it is this which made them the number one choice for post lock down outdoor cover. Trevor Ruddle, Indigo’s Managing Director is proud of the number of outlets they have helped. In fact, he reports that one restaurant on the East coast seafront increased trade by 40% during the holiday season due to the installation of two very large storm proof parasols which created an appealing outdoor space, that didn’t previously exist. The owner told indigo that these actually drew people to his establishment versus others that didn’t offer covered seating. Another example is a high profile hotel sited on London’s Hyde Park Corner. The chain wanted to create a highly visible outdoor covered space that not only looked stunning but was also practical for all year round use. Indigo was chosen to supply four giant heated parasols which were surrounded by high glass screen with planters. Fixed seating and tables were installed and Number One Park Lane was born from what was previously just bare pavement. Ruddle rightly says that he is particularly proud of this installation but moreover, that it demonstrated what can be achieved with a bit of lateral thinking. With an extensive range of high quality products, he states that Indigo has helped hundreds of outlets increase trade with purchasing made easier with the use of their no deposit lease option, it’s a win win he says and we all like that concept.


World-renowned Mixologist Patrick Pisolesi on His Evolving Role as a Bartender The role of the bartender is constantly evolving with the most rapid change in the past couple of years due to the pandemic and new ways of drinking. Perhaps, because the average person had to become their own bartender when bars, restaurants and clubs were closed, they have this newfound appreciation of mixology - because an expertly crafted cocktail has never tasted better than when served alongside freedom. No one knows this better than industry veteran Patrick Pistolesi, Master Mixologist of NIO Cocktails as well as, founder of Drink Kong in Rome, which has been awarded number 19 in ‘The World’s Top 50 Bars’. After 24 years in the industry, he’s mastered the art of bartending and at-home mixology and firmly believes that embracing change is crucial to the success of the new-age bartender. “What was previously just a person behind the bar bringing the drink to you has become more about the whole experience and interacting with the customer. The level of respect has changed. People recognise it as a career and like the very best chefs, people see creativity, expertise, and inspiration in their bartenders,” he says. With shared Irish and Italian heritage, Pistolesi spent his first 18 summers with family in Midleton, a market town in Ireland’s southeast county of Cork. Flanked by mischievous older cousins, the teenage Pistolesi would sneak into the town’s pubs for “the odd glass of beer” and this lit the fire for his foray into bartending. A quarter of a century later and having travelled the world learning his craft and cocktail cultures, Pistolesi launched Drink

Kong in Rome, a minimal and bespoke bar with an interior design evocative of the cult science-fiction movie Blade Runner, merged with elements of Japanese traditional and popular culture. Pistolesi is now the best in the business, a celebrity in his own right – a bonne vivant with limitless passion, creativity and ‘Be Kong’ attitude. Drink Kong was voted 46th place in ‘Best Bars of the World Awards’ and recently jumped to #19 in December 2021. Each recipe that appears on the ever-changing seasonal menu, ‘New Humans’, is crafted in the high tech lab that sits behind the bar. From groundbreaking elixirs and perfect ice to week-long crafted garnishes, Drink Kong is experiential in its presentation of art and culture and revolutionary in the craft of mixology. Pistolesi says the role of the bartender is to understand what people enjoy and guide them through new tastes and experiences, explaining, “I always ask a couple of personal questions to kick start the relationship and get to know them. You build a secret bond between you and the individual, and it’s all crucial to the experience. Whether they start out with a good or bad day, we want to move people through flavours.” Pistolesi joined NIO Cocktails in 2017 with a shared mission to drive a cocktail revolution, allowing everyone to enjoy barquality cocktails outside of the bar, in the comfort of their homes or public-drinking spaces. Every one of NIO Cocktails’ drinks is designed and crafted by Pistolesi, and his signature adorns every cocktail.

“The pandemic meant that bartenders had to adapt and be creative which is what we did. NIO Cocktails was never about replacing the role of the bartender, it was all about bringing the drinks to where the bar could not be. You can never replace the relationship in the bar, but you can deliver great drinks to enjoy at home,” he says. This summer, Pistolesi plans to take the Drink Kong team to Sicily after a tough couple of years. Longer-term, he plans on expanding Drink Kong and NIO Cocktails to other areas of the world. He says the evolving role of the bartender should be embraced and encourages anyone of thinking of breaking into the industry to get ready for one of the greatest experiences. “To anyone new entering the industry, get ready for the most beautiful night every night, it’s a rollercoaster, but you’ll meet amazing people, taste amazing liquids, and learn every day. The more open you can be, the more you will succeed. There are, of course, sacrifices to the job, but I recommend you find every opportunity to learn, travel, explore and be Kong – go with your instincts,” he says. For more information on Pistolesi, check out NIO Cocktails (and try his delicious drinks for yourself ) or head to Drink Kong’s website or check them out if you’re in Rome at Piazza di S. Martino Ai Monti.




The Queen’s Platinum Jubilee weekend, 2-5th June presents a welcome opportunity for the whole country to celebrate and enjoy getting together at pubs, restaurants and diners. What could be more quintessentially British than tea and cake? BUT think outside the box and the opportunity to wow and inspire your customers is up for grabs. Instead of tea try exploring the mutual synergies between American craft beer and cake and offering your customers something completely different and unexpected that will add value to your bottom line. The sweetness of cake and bitterness of beer balance each other perfectly, while the full spectrum of flavours found in beer will marry seamlessly with a range of traditional cakes. Look for beers with either complementary or contrasting flavours that will harmonise well together with the chosen cake. Some cake pairings are obvious while some require more creativity. Here’s a guide: Carrot Cake with IPA – an absolute winner! The sweetness of the carrot blends with the malts and brings the citrussy hop flavour notes to the fore. The bittersweet finish cuts through the high fat content of the frosted topping leaving the diner refreshed and ready

June 2022

Lotte Peplow, the Brewers Association’s American Craft Beer Ambassador for Europe, suggests a unique way to maximise the Queen’s Platinum Jubilee weekend

for more. Pair with: Sierra Nevada Tropical Torpedo IPA

Cigar City Florida Cracker Belgian-style White Ale

Orange & Almond Cake with Double IPA - a beer loaded with fruity, citrussy hops will complement the orange notes of the cake perfectly. The bitterness will temper the sweetness and the two together will provide a highly elevated taste experience. Pair with Oskar Blues Double Dale’s DIPA

Free resources are available on including the Beer & Food Professional Course, downloadable free of charge at

Chocolate cake with imperial stout – a rich, luscious, roasty stout with layers of chocolate, coffee, maybe vanilla or coconut will provide a fitting complement to a decadent chocolate gateau. Stouts that are barrel-aged with notes of whisky or Bourbon are also appropriate. Pair with: Fremont Bourbon Barrel-Aged Dark Star Imperial Stout

In the UK, American craft beers is available from national wholesalers or direct from Athletic Brewing, or Cascade Club

Victoria Sponge and Strawberries with Lager – an easy-drinking lager will provide just the right amount of bready sweetness in the malt bill to complement a Victoria sponge and let the strawberries shine. Pair with: DC Brau Tik Tok International Style Lager Lemon Cake with Witbier – contrast citrus flavour notes with a witbier containing flavours of orange and coriander and enough lemon-lime fruity esters from the Belgian yeast to pull the pairing together. Pair with:



Protect your guests and staff with medical-grade air purifiers

June 2022

The atmosphere and the quality of the air inside hotels and restaurants has always been an essential determiner of their success: the ambience determines how comfortable the customers feel and how much they enjoy the food and experience. Before the pandemic, there was already concern about air pollution in indoor, but COVID-19 has created the imperative need for clean and safe indoor air. Everyone knows that in restaurants, hotel rooms and bars, COVID-19 is easily transmitted. That is why in many countries the government has imposed restrictions to ensure adequate ventilation and safety measures. Even after a couple of years of living with covid, the most important challenge managers still face is to provide a safe environment for guests and employees. The need to contain the virus from spreading in their establishments is imperative.

single filter air purifiers. AIR8 medical-grade air purifiers have a multi-stage filtration system that combines the most advanced technologies currently available on the market. You can rely on them to create disinfection systems that work reliably and continuously for very long periods of time. ​​ AIR8 offers medical-grade air purifiers that are equipped with six stages of high-tech filtration. Each filter has a distinct objective, and each one operates with different technology. Among the medical-grade HEPA filters (H13 &H14), these filtration stages include: •

Activated Carbon Filters: Carbon air filters remove gasses and odours such as the smell of tobacco and volatile organic compounds (VOCs) that are released from common household products.

Cold Catalyst: Catalyst filters transform benzene, formaldehyde, and other harmful gasses into safer ones.

UV-GI light: The ultraviolet light (UV-GI) is an unrivalled technology that sterilises 99,99% of unhealthy microorganisms, viruses, and bacteria.

Ionisers: This filter uses ions to eliminate microbes, particulates, and odours. They sterilise the room by electrically charging air molecules.

How to ensure a safe air space? Providing safe indoor air is a difficult mission, especially in crowded areas that are not equipped with proper ventilation systems. Even natural ventilation is not ideal, as it is very difficult to control and very uncomfortable as the temperature drops. Fortunately, there is a solution that is proven effective, affordable and easy to manage– HEPA filtration.’ Restaurants and hotels have realised that having a medical-grade air purifier in their business is a must. While most filters are not effective against COVID-19, HEPA filters are as they capture fine particles that are smaller than 0.1 microns (the COVID-19 virus is 0.1-0.2 microns). HEPA 13 filters remove ultra-fine particles from the air that are invisible to the naked eye. These medical-grade air purifiers are installed with HEPA 13 filters that can remove 99.97% of particles 0.1 microns in size, and HEPA 14 filters are even more effective removing 99.995% of such particles. AIR8 understands the needs of the hospitality industry and successfully provide clean air to several businesses. They have seen first-hand the impact the products have on businesses and customer satisfaction.

How do the air purifiers work? Not all air purifiers are the same, and not all have the highest quality standards. It can be challenging to recognise medical-grade air purifiers from ordinary


These devices are also offered at an affordable price. Breathing clean air should not be a luxury, and that’s why they are the most affordable per CADR (Clean Air Delivery Rate) on the market. AIR8 will provide a safe atmosphere for your clients, employees, and business. The products are CE approved and TÜV tested, which means they’re reliable, safe, and consistent. You can rely on them to create disinfection systems that work reliably and continuously for very long periods of time. AIR8 is on the journey of providing safe air to indoor spaces. Their mission is to encourage companies and organisations to improve the quality of indoor air they breathe. If you have any queries don’t hesitate to contact us!


The Ritz Hotel

The Brief As part of a total main kitchen refurbishment, the two Rorgue ranges that had served the Ritz well for over 20 years were to be removed, as well as the entire gas supply to the kitchen. The main motivators for the project were the environmental benefits that induction would bring, but John Williams also wanted to create a kitchen for the next generation as a large proportion of his chefs are recruited through the apprenticeship scheme and as such, his young brigade would have no problem buying into new technology. To complete the brief Exclusive Ranges also had to provide a facility to enable the kitchen to continue operating without any disruptions to the normal, high service, standard of menu.

Today As well as a huge reduction in residual heat in the kitchen, thanks to the Menu System range, John’s team now spends less time cleaning. The multifunctional cooker and full coverage induction top has the highest pan detection coils on market, allowing more pans to fit onto a smaller surface area, more than doubling the capacity of pans compared to conventional cooking. The speed at which the induction hobs heat up results in reduced energy costs, a better working environment and consistency in operation. There is a massive reduction in the amount of extraction required and therefore less noise, and one of the greatest benefits John has noted is the improved communication between the teams in the kitchen, as well as the increased visibility from the chefs’ office. By providing a temporary kitchen with Menu System induction the chefs had an opportunity to develop menu changes and cooking skills using this new equipment; it now takes its place proudly as the staff feeding kitchen.


T H E N E W A L FA 4 3 E L E C T R O N I C O V E N R A N G E Combining exclusive Italian design and pure cooking excellence, Smeg convection ovens represent the perfect solution for modern catering services, coffee shops, bakeries and supermarkets that require a compact oven with peak performance.


WARRANTY Inclusive of parts and labour

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USB port and app for recipe development and upload

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Five tips for restaurants battling no-show culture

Despite the lifting of COVID-19 restrictions UK restaurants are facing a growing threat from ‘noshows’ in an environment where consumer spending on hospitality remains at less than 70% of pre-pandemic levels, says Jaipal Yadav, managing director of restaurant software business, Favouritetable. He explains: “Despite the repeated pleas of owners, thousands of diners still cancel reservations at the last minute, or fail to turn up without bothering to let venues know. “This practice happens at most restaurants and now accounts for between 5-20 percent of bookings, costing UK restaurants £16-18 billion annually by some estimations. “By comparison our data shows restaurants experience a 3-5 percent cancellation or no-show rate when people book online because they include their telephone number and email address, meaning they are far more committed to turning up.”


Yadav adds that attractive and intuitive websites, excellent customer-service and convenience are all crucial in the battle for fully-booked tables. He continues: “Restaurateurs can effectively reduce or remove no shows from the balance sheet by sticking to the following top tips: Take deposits A sure-fire way to reduce no-shows is to request a non-refundable deposit when booking. This can be done online or by phone and diners genuinely intending to arrive won’t mind paying. Full payment on booking Going one step further some restaurants now require full advance payment. Clearly this can get complicated beyond ordering a set menu, but there are technologies available that enable this. Foster remorse Reaching out and inviting no shows to re-book is actually a great way to capture trade, eventually. Some no shows suffer ‘remorse’ and feel guilty so an invitation coupled with concern regarding their missed booking can foster and encourage their custom.

Honesty sells Social media is a great way of giving customers a glimpse of the challenges facing restaurant owners. No-shows often don’t understand the impact of their behaviour on the sector. Without naming names restaurateurs can gently share their pain on websites, Facebook and Twitter. Innovative tech In our post-pandemic environment tech-savvy consumers now expect to be able to book online and even order food digitally from their table. Investing in modern reservation software that’s speedy, efficient and accurate beats pen and paper. Yadav concludes: “Let’s not lose sight of the fact that the majority of customers are great, it’s a minority who potentially ruin the prospects of restaurants. “There is a fine balance to be struck between heavy-handed policies that alienate customers and creating a convenient and welcoming setting. However, with no-shows clearly here to stay, then so must deposits and prepayments.”

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Evoca Group has the perfect coffee solutions morning, noon and night Morning noon and night, people want coffee and these days, that means quality coffee. Evoca’s peerless product portfolio has all the solutions – in one place… ‘A cup of coffee, please.’ It’s a simple request that’s heard countless times in every hospitality establishment in the country. What’s more, it’s a request guests expect to be fulfilled in a heartbeat. No wonder hoteliers give a lot of thought to their provision of coffee – which means we have one thing in common already… ‘We’ are Evoca Group and thanks to our brands, including Necta, Saeco, SGL and Gaggia Professional, we have the perfect solution for each of those distinctly different times of the day – and places – in which coffee becomes an essential part of the day. Let’s start with a busy breakfast service. Lots of footfall, everybody in a rush. It’s one of those situations that our automatic coffee machines were made for. Kalea Plus is the ultimate way of offering self-service, quality coffee in a hurry. You can offer your guests a delicious menu of coffee drinks, all of them perfectly made at the touch of a ‘button’, from an authentic Italian espresso to frothy cappuccino and a flat white, to name but a few. And the Kalea Plus looks stunning: it really works as a front-of-house machine. Our alternative offer is equally compelling. The Royal OTC, from Saeco, employs bold design to house its professional, robust components. Royal OTC’s capacitive interface with photo-realistic images makes choosing beverages intuitive. Later in the day, when corporate clients break out from their events, these two machines easily step into the breach.

After dinner, coffee takes on a different persona. Enter La Reale, from the iconic, world-renowned Gaggia Milano brand. So much of the pleasure in drinking coffee relies on the theatre involved in creating the drink: the sights, the sounds and – of course – the aroma. La Reale delivers and what’s more, its looks epitomise Italian coffee heritage. Modern innovations mean it’s very easy to operate and gives baristas complete control over the espresso. The cool-to-touch steam wands give a deliciously silky quality to the milk foam without risk of injury – and as the steam wands are lever operated, La Reale is much more comfortable to use than machines with knobs that have

to be turned… These are all important considerations when you’re running a busy, high-end outlet. La Reale is extremely economical to use. You’ll notice how quickly it gets up to temperature. In eco mode, it takes just seconds to warm up, whereas it’s not unusual for other machines to take 20 minutes, or even longer… And so, to bed. Last thing at night, first thing in the morning, many guests require a quality coffee quickly, and without fuss. Evoca Group brand SGL has the ideal, coffee pod solution. SGL’s Flexy is a gem. Despite a compact footprint – it’s just 12 cm wide - Flexy is compatible with the leading capsules on the market today. Morning noon and night, Evoca’s peerless product portfolio has all the solutions – in one place. Get to know more about Evoca Group’s HoReCa coffee machines, Click here



he authentically Italian tomatoes have taken sustainability to a whole new level meaning they are as good for the planet as the plate. The company can now claim ZERO impact on Climate Change thanks to the neutralisation of any CO2 emission residuals.

Positive Production

All Embracing Ethics



Cirio is launching a UK wide sustainability campaign via public relations, social media and a raft of videos and education initiatives.

From our GMO-free seeds to our consumers’ tables; a fully controlled and traceable production guarantees THE best and safest products and an eco-sustainable pathway along our entire supply chain

Cirio tomatoes come from an ethical sustainable Italian cooperative of 14,000 associated farming companies. Cirio cares about its lands, products and all the people involved in creating the seeds they plant to the tables of everyone who enjoys their delicious tomatoes around the world. Becoming climate neutral is part of a major ground-breaking sustainability project with a commitment pledge: ‘Our hearts and souls are totally committed to sustainable production of the highest quality Italian tomatoes’ The company has revealed its 10 Steps to Sustainable Tomatoes:

Renewable Energies

We use wind, solar and thermal energies to fuel our plants. The wind energy we farm fuels most of our production. 5.

Transparency and Traceability

CO2 Neutralisation

Working with Universities we carry out analysis of the entire life cycle for our products and calculate their exact Carbon Footprint. Then we minimize it working with our partners in the supply chain. We also fund projects like FSC -Forests for all forever- to create a climate neutral and circular economy. 9.

No Food Waste

Dynamic Distribution

We donate goods to support local communities and charities and minimise food waste


10. Fair Trade

Less packaging

We have cut the packaging weight of our products and the amount of plastic we use whilst also increasing the use of recycled plastic. We also switched to FSC carton packaging with reduced C02 emissions. 7.

Less lorries

Our 10 factories are located less than 50km from the field. We favour rail transport whenever possible to reduce pollution levels.

We regularly audit our farms ensuring respect for ethical code and a fair reward for our farmers’ harvests, and all their workers. We also follow stringent ethical codes and social practices to protect all other stakeholders: employees, suppliers, customers, 3rd parties, and our end consumers.

10 Steps to Sustainable Tomatoes 1.

Precision Agriculture

We use digital technologies in the fields to minimise our use of natural resources to create the safest and most productive harvests. 2.

Water and Waste Recycle

Working with the weather satellites we selectively irrigate precisely where needed, drop by drop. We recover and reuse 70% of the water we use in the factories and generate 30% of our electricity from waste by a Biomass system. 3.

Virtuous Farming

We use 70% fewer additives than the EU legal limit allows, thanks to advanced farming techniques that combine modern methods with ancient techniques, like the rotation of the soil to boost fertility and the use of antagonist insects launched by drones to fight disease.



Cirio – producer of the UK’s favourite Italian brand of tinned tomatoes – is the first company in the canned tomato industry to reach and declare total CO2 neutralisation on its top selling chopped tomato range.

June 2022

Deliciously Sustainable! Cirio Champions CLIMATE Neutral! Cirio: We Care! Do you?


SiteMinder, Hopper partner to fuse benefits of online commerce and travel fintech for hotels SiteMinder, the world’s leading open hotel commerce platform, and Hopper, the most downloaded travel booking app in North America, have partnered to bring together the benefits of online commerce and travel fintech at a scale never before seen for hotels. The partnership will see SiteMinder’s more than 33,000 hotels in 150 countries gain a newfound ability to reach modern travelers, by directly accessing Hopper’s 70 million users, 70 percent of whom classify as Generation Z and millennials. Hopper’s appeal among younger travel consumers has been driven by the company’s unique use of data to help its users secure the best deals. The mobile-first travel app uses approximately one trillion price points per month, over eight years of historical data and trillions of archived prices to create several ‘travel fintech’ products that improve the customer journey. This wealth of data allows Hopper to offer its users algorithm-based tips


on when to book a room versus when to wait, as well as the opportunity to ‘freeze’ a room rate for a small deposit – two features in demand by what SiteMinder has identified as today’s ‘dynamic traveler’ who is driven by fresh experiences and the need to be more in control of their stay. To enable the latter feature, Hopper guarantees its users the ‘frozen’ rate and pays the difference if the rate goes up, and offers alternatives if the room becomes unavailable. Additionally, where online travel agencies commonly use search engines and metasearch to acquire users, Hopper optimizes its reach among younger travelers by almost exclusively using social media, especially newer platforms such as TikTok, Snapchat and Instagram. Hopper’s appeal among younger travel consumers has seen the company grow its revenues by over 300% yearon-year. Today’s partnership with SiteMinder forms Hopper’s first since its recent fundraise of US$175 million. James Bishop, Senior Director of Global Ecosystem at SiteMinder, says, “This partnership brings together two aligned visions for the opening up of every hotel’s access to the world of online commerce and the transformation of

travel through technology. We know through our research that today’s traveler is more tech-savvy than ever before and demands greater flexibility. Through Hopper’s innovative technology, we are pleased to be able to bring more of today’s dynamic travelers to the doorstep of hotels.” David Lewis, Head of Hotel Supply at Hopper, adds: “Our customers are young, app-first and brand agnostic, but they will become the corporate travelers of tomorrow which gives our hotel partners a great opportunity to establish brand loyalty now. In addition to our app business, we’re now seeing significant sales volume from our Hopper Cloud partnerships – a B2B initiative where other travel brands can seamlessly integrate and distribute Hopper’s fintech and travel agency content. Through these partnerships, Hopper is reaching new demographics such as older consumers with more discretionary spending. As we internationalize through 2022, partnering with a global leader like SiteMinder is a great asset.” For more information, visit To find out more, visit


Making your outdoor dining space work all year round This additional revenue is something many are keen to maximise long after the pandemic has ended, but how can restaurants, boardwalks, cafes and bars ensure their outdoor space works just as well in the middle of winter as it does for those July and August drinks?

Why are composites the answer? Decking is a great way to provide structure to your outdoor space, and because of its long lifespan, durability and safety properties, composite decking in particular is ideal for demanding applications such as hotel decking, as well as other public areas such as parks, outside refreshment bars, verandas and clubhouse decking. It’s also much better than traditional timber decking for looking its best in all seasons. For example, composite decking is UV stable, so the colour won’t fade at the end of the season if we’re gifted with a hot summer. The effects of sunlight are much more forgiving on composite

decking than a wood deck, which will always fade to a silvery dull grey because one of its main components, cellulose, automatically oxidises in sunlight, leading to surface bleaching. Because it has a low water absorption rate, composite decking is also much less slippery than traditional decking in wet weather. Add to this the higher strength, and improved durability of composite decking, and it’s much more suitable for withstanding harsh winters.

How do I know what I choose is safe for my customers? Choosing products with a verified antislip test is essential in a commercial environment where members of the public need to move around with ease and safety. The pendulum slip test is recognised by the Health and Safety Executive as a reliable and robust test providing accurate analysis on the slip potential of all types of flooring and is the

June 2022

It’s well documented that the pandemic hit the hospitality industry hard, but it also encouraged businesses to be more creative with their space - particularly when reclaiming outdoor space to facilitate social distancing . Where al-fresco dining might previously have been saved for the height of summer, covid restrictions forced venues to consider opening their outdoor spaces all year round and to repurpose otherwise unused spaces such as car parks into outdoor dining areas. subject of a British Standard, BS 79762:2002+A1:2013. Ensuring that the products you use for your flooring projects have passed the pendulum test is a great way to prove to authorities, insurance companies and lawyers that you have provided a safe floor environment, and can be used for your protection should you be taken to court; or indeed to prevent claims from the outset. Testing in accordance with the standard generates a pendulum test value (known as a PTV), also sometimes known as a slip resistance value (SRV). This PTV falls into one of three categories: For pedestrians walking in a straight line on a level surface, a PTV of 24 or lower equates to a high slip potential. 25 to 35 is a moderate slip potential, while 36 or more means low potential. All of Dura Composites’ decking and tile products for example achieve low slip potential, giving that peace of mind that’s needed for the hospitality industry. Investing in decking for your outdoor dining space is an ideal way to breathe life into your venue, as well as create a new revenue stream, but be careful to think about the type of decking you choose, so your customers can enjoy it all year round. Lee Cavalier is Decking Product Manager at Dura Composites, an award-winning manufacturer and supplier of composite decking tiles and boards.



Recycled Furniture

Crew’s Mess Set




Bosun’s Table And Chairs Set

Summer Is On Its Way Renovate Your Outdoor Areas Now Is The Perfect Time To Upgrade Your Furniture To 100% Recycled Plastic

As we approach the summer months, create a safe and comfortable recreation area for your staff and customers by optimising your outside space with maintenance-free furniture, guaranteed for a market-leading 25 years. Whilst the material looks just like timber, recycled plastic furniture can last up to 5 times longer, with no need for annual maintenance! The longevity of our eco-friendly range means that it is the perfect cost-effective solution for use within the restaurant and catering industry, where heavy use is expected.

There are plenty of key advantages to upgrading your furniture to recycled plastic, including the following:

• It is extremely hardwearing and will never split, chip, crack or rot • Easy to clean! There’s no need to treat the material, simply wipe down ready to re-use • It is built to withstand the harshest weather conditions, meaning you can leave it outside all year round

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Furthermore, we are an accredited member of the Made in Britain organisation, with most of our product range manufactured in Poole, Dorset. Sales of our furniture have also recycled over 70 million bottles to date! So not only does our eco-friendly furniture look great, but it has also helped many of our customers to achieve their environmental goals. So, if you’re looking for long-lasting furniture to make the most of your outside spaces, look no further than NBB Recycled Furniture – explore our eco-friendly range and place your order today.

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Premium Outdoor Living Specialist Moda Furnishings to Open its Fifth Showroom in Chelmsford, Essex Moda Furnishings, the UK’s leading premium outdoor living specialist, is proud to be opening its fifth showroom on 4th March at 6 & 7 The Army & Navy Parkway, Chelmsford, Essex, CM2 7GY. Located in the heart of Essex, the market leader in premium outdoor furnishings will be showcasing its exclusive premium rattan and contemporary collections for customers to enjoy in the inspirational showroom environment. With several different styles to choose from, Moda Furnishings is equipped with a scope of modular ranges to suit all sizes and styles of spaces.

Our very own


Including benches and a wide range of picnic tables with stylish plastic planters coming soon! 100% Recycled Plastic Using 100% UK sourced recycled plastic materials

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Our new environmentally friendly furniture is manufactured in our own UK based factory

Recycled Brown & Black A-frame Picnic Table

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Lancaster Round Table only £268.20

Durham Picnic Table only £139.50

Aberdeen Picnic Table only £313.20

Oasis Rattan Sofa Set only £1,000.80

Regent Rattan Furniture from £137

Madrid Rattan Furniture from £40

Parasols - various colour options from £60

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A UK leading trade supplier of Outdoor, Indoor & Recycled Plastic Furniture All prices are subject to VAT. Prices correct at time of going to press.

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E: T: 01949 862 920

Full information online.

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Restore the Rhythm Music is a power, Music is a gift. Music stops the clock, it’s a change, a shift. Whether it’s up front and live. In the background inside. The music had been silenced but now it’s time to revive. It keeps you going on a long day. It can be the centre of your short day. It can fill that gap when there is nothing… more to say. Whether you’re the butchers, the bakers or the future innovators. If music is a drive. Makes you want to strive. Then surely, music helps bring your business to life.

Music could help your business get back to its best.

0800 0868 801