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Corporate Solutions Accelerating success. Colliers International

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This document has been prepared by Colliers International for advertising and general information only. Colliers International makes no guarantees, representations or warranties of any kind, expressed or implied, regarding the information including, but not limited to, warranties of content, accuracy and reliability. Any interested party should undertake their own inquiries as to the accuracy of the information. Colliers International excludes unequivocally all inferred or implied terms, conditions and warranties arising out of this document and excludes all liability for loss and damages arising there from. This P.publication 2 CAPABILITIES REVIEW of Colliers International Š2010. All rights reserved. Colliers International is the copyrighted property and/or its licensor(s).


Colliers International Our professionals specialize in understanding your unique needs as an extension of your corporate real estate organization, be it a correlation with your core business strategy, expertise in your industry, a new market or special asset type, you have the benefit of our knowledge and commitment to providing exceptional service. As the fastest growing and third largest real estate services firm in the world, Colliers International is a leader in global real estate services defined by our spirit of enterprise. Through our culture of service excellence, and our shared sense of initiative, we have integrated the resources of real estate specialists worldwide to accelerate the success of our partners.

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Corporate Solutions

When you choose Colliers International as your corporate real estate alliance partner, you can be confident that you are working with the best in the business. Our integrated services platform offers comprehensive solutions. We combine dedicated, accountable professionals, process management, technology and market knowledge with world-class service to deliver the best possible outcome for our clients: results.

We work with you to design your real estate strategies and align them with both your business objectives and local market dynamics to empower you to make smart, profitable real estate decisions.

Our goal is simple: to deliver a customized, intelligent, quality solution for each client to realize the best service experience possible. That’s because we’re committed to you and your business, not just the transactions. And, as your needs change, Colliers keeps pace with you, providing you with the right solution at the right stage in your company business plan.

Our team works with you to align your property portfolio with the strategic and operational objectives of your business.

and provide unparalleled information for our clients. This creates a competitive advantage for you by having an advisor that will drive scenario planning, make recommendations and implement effectively. Then, you can add real value to your business by ensuring that your real estate portfolio is operating at the lowest possible cost while complementing your business strategy.

This is a global, comprehensive service offering, designed to meet the most complex corporate needs. Capabilities include Integrated Client Services (alliance relationship management across all Corporate Solutions service lines), Strategic Planning, Organizational Design, Portfolio Optimization, Transaction Management, Workplace Consulting, Site Selection and Incentives, Corporate Finance, Project Management, Facility Management and Leased and Owned Property Administration, Process Improvement and Technology Deployment.

2010 ™

INTEGRATED CLIENT SERVICES Our Integrated Client Services division within Corporate Solutions provides dedicated alliance teams, infrastructure, tools and technology to support our clients and act as a single point of contact. Accountability starts here. We provide the operating controls and performance management systems to drive engagement

We manage complex geographic, logistical and market-driven demands

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with our clients, delivering customized strategies and implementation plans. Our Corporate Solutions client technology platform provides clients the ability to log in to a secure portal and view the actions and initiatives being managed by the Colliers alliance team.

the entire go-to-market cycle: targeting the right audience, positioning the property, developing the creative materials and timing the sale or lease. With our global strength, we are able to handle entire countries, cross-border regions and global portfolios.

TRANSACTION MANAGEMENT

PROJECT MANAGEMENT

The Corporate Solutions alliance team drives our clients’ transaction management strategy globally and regionally. We partner with local market experts to ensure we provide the best possible solution for our clients through minimizing occupancy costs, selecting the right site for your business, expanding, contracting or disposing of your facility, renegotiating a lease or opening your doors for the first time. We combine our in-depth market knowledge with sophisticated financial tools, site selection mapping and move management techniques to deliver the most efficient and effective tactical implementation for your tenancy needs. Our professionals are organized into global and regional teams that specialize by asset type (office, industrial, retail) and formalized practice groups that focus only on clients within a specific industry (financial services, law firms, etc).

We provide you with a single point of responsibility for your facility projects, providing end-to-end support for the development, construction and renovation of facilities. Consulting services are tailored to meet the needs of each client on a project-by-project and portfolio basis.

For property dispositions, we develop and execute detailed marketing strategies based on your specific goals for the property. Our integrated approach to property marketing includes considering Colliers International

In addition, our discrete services offer you support as you seek to define your facility needs and options. The services include sustainability goals (LEED® certification), training, constructability reviews, value engineering reviews and construction oversight. Let us take care of the design and construction details and minimize risk on your construction project. ADVISORY SERVICES Our Advisory Services division within Corporate Solutions offers industry leading consultants and thought leaders across the country that support our clients’ business planning and other strategic decisions. These services are not provided by brokers

and not tied to real estate transactions, providing objective and conflict-free advice. Categories of expertise on this national team include: > Workplace Consulting—Alternative Workplace Strategy (AWS) leadership, workforce analysis and scenario planning. > Corporate Real Estate Strategy— Strategic planning for the Corporate Real Estate (CRE) department, setting real estate portfolio objectives and KPI’s, designing the optimal CRE organization, CRE process re-engineering and improvements, decision scorecard development and implementation and technology deployment and dashboard utilization. > Portfolio Optimization—Analyzing, measuring and recommending strategies to maximize the efficiency and minimize the cost of a distributed real estate portfolio to complement the business plan. > Sustainability Consulting— Accelerating our client’s vision to achieve specific corporate sustainability objectives with the support of over 150 LEED accredited professionals and our sustainability advisory practice. > Merger and Acquisition Support and Consulting—Real estate due diligence guidance and support, facilitation and management of legal documents, identification and analysis of CAPABILITIES REVIEW P. 5


We never take a formulaic approach to client service. Every asset is different; therefore, every solution is tailored to meet your unique objectives.

LEASE ADMINISTRATION

consolidation opportunities, merger of real estate information systems and CRE departments, best practices evaluations and “market to market” valuations and appraisals.

Lease management can pose a challenge, both financially and administratively, for companies with widespread operations. Colliers International lease administration specialists are dedicated to helping clients with multiple sites manage their commercial leases in a more efficient manner, saving time and money. Our specialists combine technology, resources and market knowledge to help streamline lease administration and help clients avoid billing errors and overpayment. Services include abstracting leases, tracking critical lease dates, auditing landlord bills, budgeting real estate expenses, automating lease payments, and organizing and managing real estate portfolios.

> Incentives and Site Selection Services— Pursuit of government incentives and programs to secure, on behalf of our clients, negotiations with competing governments and development of ongoing compliance initiatives. > Valuation and Appraisal—Access to experts in all major markets offering a full range of services including valuation, tax audits and management and advising and consulting. From a single commercial building to a portfolio of properties across the world, we provide you with accurate and timely appraisals that can help you better understand the value of your assets and make informed business decisions.

FACILITIES MANAGEMENT Colliers International’s Facilities Management offering combines financial planning, ongoing operations management and project management for a full-service solution. With a focus on total quality management, we help you achieve efficiency, cost savings and profitability. Our approach combines the basic principles of sound plant maintenance, optimum asset utilization and efficient service delivery. We consult with you to gain a detailed understanding of your unique requirements, then assign a specialized team to your property, with a single point of accountability for maximum efficiency.

> Research—Global to local market research, industry and asset-type analyses, demographics and sophisticated and comprehensive GIS mapping and topical white papers. Our expansive databases house detailed information on properties nationwide and around the world, including historical supply, demand, absorption data and transaction comparables. Through regular market analysis and our forward-thinking expertise, we are able to deliver insight into current and future market conditions, including custom reports. P. 6

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Corporate Solutions STRUCTURE CHART

Advisory Services

Corporate Finance Alliance Relationship Management

Integrated Client Services

New Client Transitions, Process Management, Technology

Transaction Management

Project Management

Lease Administration

Facilities Management

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CLIENT TECHNOLOGY TOOLS

Annual Occupancy Cost per SF vs. Full Service Market

Our engineering experts aim to get the highest performance possible from your buildings to ensure occupant comfort, improve systems efficiency, reduce facility operational costs and optimize profitability for the life of the building. Our focus is design, build, operate and maintain. This includes such diverse and comprehensive services as mechanical and electrical engineering, construction, maintenance, energy/LEED® certification and onsite facility management. CORPORATE FINANCE Employee Drive Time Analysis

Our Corporate Finance team within Corporate Solutions provides an array of financial advisory and consulting services including structured finance and investment transaction management. We know and understand the real estate investment life cycle, and are specialists in office, retail, multi-family, land, mixed use and industrial assets. Our market depth in the U.S. and throughout the world means that we have the ability to connect to the widest range of international investors—private equity, institutional, public market and development clients—possible, and to make sure you have a knowledge partner throughout the entire process. Core services include: > Real estate market analysis

Portfolio Expirations by Year

> Highest and best use consulting > Feasibility analysis and economic modeling > Due diligence coordination and management > Entitlement procurement assistance > Site optimization and parcelization > Developer qualification and selection > Joint venture advisory and structuring Portfolio Snapshot

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Integrated Client Services STEP 1: Design Customized Solutions for Alliance Relationships

STEP 2: New Alliance Transitions

STEP 3: Implementation

DISCOVERY

Transaction Management

Project Management

Advisory

Corporate Finance

STRATEGY

RMANCE M PERFO E TR

ICS

Lease Administration

Facility Management

EXECUTION

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Case Study

CLIENT NEED

Implementing a five step optimization strategy resulted in new company-wide design standards and the identification of potential savings of almost $20 million in net present value.

> Program Management for development of prototype building design and space standards

After a major US acquisition, our client was ranked in the top 160 companies on the Forbes Global 2000 list. As a result of the acquisition, we were appointed to evaluate the current footprint of their operations center properties of a particular use type to determine how to best consolidate into larger regional hub locations to achieve the following objectives:

> Financial review and prioritization of potential solutions based on client’s macro objectives > Implementation of new prototype standards and begin transaction process for “NPV positive” locations

> Reduce space utilization, incorporating cultural improvements through workspace design and standards

RESULTS > By utilizing a Greenfield approach and highly sophisticated logistical mapping technology, our client was able to identify a potential savings of 29% in the number of required locations.

> Improve quality of existing facilities > Enhance visibility and presence in critical locations > Ensure facilities met or exceeded environmental standards

> Development of site prototypes resulted in the creation of new company-wide design standards

SERVICES

> Identified four initial f projects that could result in net present value savings of almost $20 million. As the project was implemented, we identified additional savings through reducing space requirements and decreasing building costs.

Our alliance team implemented a five step optimization strategy that included: > Development of Greenfield location study to optimize minimum number of sites required to meet client’s response time goals > Evaluation of current facility conditions, including location, operational and physical characteristics

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A GLOBAL PARTNER

COLLIERS INTERNATIONAL HAS 480 OFFICES IN 61 COUNTRIES

Prague

Global Headquarters Seattle, WA

London New York Atlanta Miami

Hong Kong

Singapore

= Key Leadership Locations

OUR CLIENTS (PARTIAL LIST) 1-800-PackRat 3M A. Schulman All My Sons Altra Industrial Motion AMCOR Rigid Plastics American Residential Services Amica Insurance Company Applied Materials Associated Press Autodesk AVNET, INC. Avocent Balch & Bingham LLP Bankers Life & Casualty Bard Capital Boston Private F.H. Bristol Myers Squibb Broadridge Financial Solutions Celestica Cengage Learning Citibank Clean Harbors Environmental

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Comsol Conservation Service Convergys Costco Coventry Healthcare Cummins CVS Caremark Dura Automotive Systems Eaton Corp Edwards Vacuum Empire State College Ernst & Young Faurecia (Seating Division) Ferguson Enterprises Fidelity Investments (Retail) France Telecom Gildan Activewear Goodyear Hatch Health Dialog Honeywell Incisive Media Intertek

Inteva Products Konecranes Konica Minolta Loomis. Sayles & Company, LP MacMillan Publishers Manulife Masco Corp MAXIMUS MSHQ/BD National Grid US Nortel Northern Trust ON Semiconductor Open Solutions Orange Business Services Pfizer Pilgrims Pride Progress Software Racepoint Randstad Professionals US, LP REI Reyes HoldingsMB, Reinhart Risk Strategies

Ropes & Gray RPM International Salvation Army Seagate Signature Bank Sirius XM Radio Society of Jesus Stantec Consulting Services Steelcase Talbots TBA Tech Target The Coca-Cola Company United Nations Unum Verizon Wachovia Wagamama Waste Management Wiley Wiss, Janney, Elstner Associates Wolters Kluwer

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Colliers International Headquarters 601 Union Street, Suite 5300 Seattle, WA 98101 tel + 1 206 223 0866 fax + 1 206 757 9427 www.colliers.com/corporatesolutions

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Colliers Corporate Solutions Brochure 2010