Page 3

Business index

ABOUT THIS REPORT

CHAIRMAN'S STATEMENT

4

8

ING BUSINESS PRINCIPLES

THE FUTURE OF ING

12

16

18

OUR CORPORATE RESPONSIBILITY STRATEGY

STAKEHOLDER ENGAGEMENT

CORPORATE RESPONSIBILITY PROGRESS REPORT

24

TIMELINE CORPORATE RESPONSIBILITY

28

36

44

54

this report actualises our commitment to transparency and accountability. it provides an overview of our corporate responsibility strategy and the results we have achieved in 2010. these results are substantiated with data, case studies and comments from a broad range of stakeholders.

ING CORPORATE RESPONCABILITY

ING IN ACTION

1. VALUING CUSTOMER TRUST

60

68

2

2. BEYOND BUSINESS AS USUAL

3. APPETITE FOR SUSTAINABILITY

4. ENGAGING OUR EMPLOYEES

DATA

80

82

5. TOWARDS A SMALLER FOOTPRINT

6. BUILDING STRONGER COMMUNITIES

OVERVIEW

ING'S BALANCE SHEET

84

86

96

97

ASSURANCE REPORT

DATA

GOVERNANCE AND COMPLIANCE

KEY PERFORMANCE INDICATORS

OUR APPROACH TO REPORTING

for a more detailed picture of our corporate responsibility efforts, please visit the 'ing for something better' website. this provides information based on the g3 sustainability reporting guidlines of the global reporting initiative. it also refers to the millennium development goals and the principles of the un global compact. www.ingforsomethingbetter.com/report 2011 Sustainability Report

Bank

Insurance / IIM

3

ING Global Responsability  

ING Global Responsability report

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