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JENNIFER FULLER

1550 7th St NW, Washington, DC JenniferFuller1908@gmail.com (410) 202-9959

EDUCATION

EXPERIENCE

JAMES MADISON

SENIOR CONSULTANT, EXPERIENCE DESIGN Booz Allen Hamilton, Strategic Innovation Group July 2016 - present • Leverages human centered design techniques to plan and conduct user research to generate an improved understanding of user needs • Synthesizes and presents key research findings and insights to stakeholders through the development of user personas, user journeys, and use cases • Collaborates with the design and development teams to translate user needs and pain points into project requirements • Designs low and hi-fidelity experiences in Sketch, Photoshop, and InVision for web and mobile applications • Develops scripts and scenarios for usability testing of wireframes and prototypes; provides insight on necessary design and development changes based on testing results • Co-authored and facilitated an internal Booz Allen Design Thinking training for 35 individuals, which consisted of educating participants on the principles, methods, tools, and real-world application of design thinking

UNIVERSITY Bachelor of Arts Communication Studies, Media Arts & Design Minor: Spanish GENERAL ASSEMBLY User Experience Design 10 week program, 2016 Washington, DC

SKILLS Service Design Design Thinking Wireframing 508 Compliant Design High Fidelity Mockups Rapid Prototyping Usability Testing Branding Marketing Strategy Training Development

PROGRAMS Sketch InVision Photoshop Illustrator InDesign Dreamweaver Wordpress HTML/CSS

CONSULTANT, DIGITAL STRATEGY Booz Allen Hamilton, Strategic Innovation Group June 2015 - June 2016 • Supported the analysis and development of the DevOps Transition Framework for the Centers for Medicare & Medicaid Services and Healthcare.gov, focusing on the organizational analysis of organizational structure and roles • Assited conducting interviews with key stakeholders to manage the Centers for Medicare & Medicaid Services current state organizational assessment. This analysis resulted in key insights that informed the development of the Software Development Lifecycle DevOps future state concept, strategy, and roadmap • Managed four interns and oversaw their daily tasks, final project development, and delivery INTERN, BRAND MANAGEMENT Sodexo, Offer Development Center June 2014 - August 2014 • Authored a white paper analyzing the current state of seven internal company brands by reviewing performance metrics and industry trends • Collaborated with the brand team in order to develop and execute impactful multi-platform marketing solutions INTERN, PUBLIC AFFAIRS James Madison University, Communications & Marketing January 2014 - May 2014 • Assisted in the development and maintenance of five official university social media accounts • Analyzed weekly metrics in order to identify growth opportunities and strategies for increasing student, staff, and alumni engagement SALES ASSOCIATE Nordstrom, Women’s Shoes May 2012 - August 2013 (seasonal) • Sold an average of $2,500 daily and was consistently one of the three highest earners for the department


Fuller jennifer resume