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Resume—Jennifer Fullman 3174 Jennings Drive  Sarasota, FL 34239 Telephone: 941.600.8999  Email:

Summary     

Creative Problem Solver Outstanding organizational skills—delegates tasks to others with successful outcomes A demonstrated rapport with senior executives and colleagues Confident, competent and highly dependable Industrious, enthusiastic, and self-motivated

Employment History Business Office Director—Brookdale Colonial Park, Sarasota, FL 10/15-Present Directly manage and supervise the community’s business office, and oversee day-to-day operations. Coordinate and oversee all human resources, payroll, billing and operational processes within the department. Monitor efficiency levels and financial resource utilization within the business unit. Evaluate office production, revise procedures and create new forms to improve work flow efficiency. Account for administrative budget and provide reports to management as needed. Position includes but is not limited to the following: Contract Administration: Assists in the interpretation and guides in the production of all new resident contracts. Responsible for the entry and activation of new contracts in resident information management system. Responsible for dissemination of contract details to associates and retention of all contract materials. Accounts Receivable & Collections: Records customer payments. Researches and solves payment discrepancies. Processes credit card payments and credits. Makes adjustments to accounts as needed. Provides all resident account reporting for the community. Weekly and monthly reporting of past due accounts and collection efforts to Executive Director. Conducts community collections calls. Generates delinquency and final notice letters. Reconciles resident account disputes as they pertain to outstanding balances. Accounts Payable & Supply Ordering: Approver for all non-capital expenses. Works with Coupa system to manage appropriate purchasing, receiving, and approval of expenses. Responsible for overseeing purchasing and other expenses for Administrative budget. Responsible for maintaining budget integrity through adjustments and month end accruals. Submission of new supplier set up documentation. Verifies vendor account by reconciling monthly statements and related transactions. Maintains accounts payable records and documentation. Human Resources: Administers human resource plans and procedures for all community associates and directors. Assists with implementation of associate policies and procedures. Conducts recruitment effort for all nonexempt associates and directors. Performs background checks using Certiphi and AHCA websites along with processing all new hire paperwork and documentation. Conducts new-employee orientations and maintains the applicant tracking log. Handles employee relations counseling, outplacement counseling and exit interviewing. Maintains human resource information system records and compiles reports from the database. Recommends new approaches, policies and procedures to effect continual improvements in efficiency of the department and services performed. Maintains compliance with federal and state regulations concerning employment. Employee Training: Responsible for administering learning management system. Responsible for monthly “All Staff” training meeting and administers OSHA training. Maintains training and certification records. Executive Assistant—Comfort Keepers, Sarasota, FL 09/14-10/15 Enhance Owner’s/President’s effectiveness through information management and support representing him to others. Produce information by: writing articles, desktop publishing, transcribing, formatting, editing, inputting, and transmitting text, data and graphics. Protect Owner’s/President’s time by: reading, researching, and routing communications and correspondence. Maintain executive's appointment schedule assisting in planning and scheduling meetings, conferences, etc. and communicating availability to staff and clients. Represent the executive by attending meetings in the executive's absence; speaking for the executive. Welcome guests and customers by greeting them, in person or on the telephone; answering or directing inquiries. Maintains customer confidence and protects operations by keeping information confidential. Complete projects by assigning work to clerical staff; following up on results. Prepare reports by collecting and analyzing information. Secure information by completing data base backups. Provide historical reference by developing and utilizing filing and retrieval systems; recording meeting discussions. Ensure operation of equipment by completing preventive maintenance requirements; following manufacturer's instructions; troubleshooting malfunctions; calling for repairs; maintaining equipment inventories; evaluating new equipment and techniques. Maintain professional and technical knowledge by attending educational workshops; reviewing

Resume—Jennifer Fullman, Page 2 professional publications; establishing personal networks; participating in professional societies. Contribute to team effort by accomplishing related results as needed. Specific Accomplishments:  Responsible for all articles published on three blogs and shared across social media building a steady stream of website visits over 2 minutes building steadily visitor stream over a 6 month period.  Designed both the external and internal electronic newsletters and am the sole publisher for both.  Sole Administrator for three websites—Customizing them and adding contenting including writing the “About Us”, “What Sets Us Apart” and the entire set of career pages for three websites.  Designed and produced monthly marketing report—quantifying all on-line marketing activity using Google Analytics, Email Marketing Reporting, and Scheduling Software Reporting.  Created the digital marking plan and managed entire on-line presence and all social media.  Fully developed the Facebook page for all three facilities including apps for Pinterest, YouTube, and the Digital Brochure, as well as including a full video selection…Have brought Facebook following from 100 to close to 850 in less than a year. More than double the following of any local competitor and have consistently maintained the highest engagement level of any local business in our industry. While under my administration the page has doubled its reviews (all 5 star). Most important, Facebook is our number one referral site for two of our three websites consistently.  Was responsible for being the sole franchise with a fully customized digital brochure that linked directly to our local websites rather than corporate.  Redesigned an antiquated and unorganized large and varied filing system to reflect a simple category structure and mirrored that structure in a spreadsheet that is interactive using autofilter and search. This feature not only locates a file name but identifies the drawer and tab location of the file. In addition, this spreadsheet helps to prevent duplicate files and offers a complete, at your fingertips, reference.  Redesigned the Server Directory to offer not only document control but also provide department security and time saving organization. This directory is currently being populated with historical documents as well as all new and future documents.  Built a Pinterest account from scratch. This work in progress contains 14 boards with a total of 920 pins approximately 50% of which link directly to our websites. Our total board following has increased from 0 to 175 in the last 6 months and continues to grow daily. We have an average of 6 repins a week growing our coverage whenever it is a pin linked to one of our websites.  Designed three separate Google+ pages and manage five company pages.  Manage Guest List, Email Announcement creation and distribution, show related blog posting, social media sharing, website pages, show recording uploading, segmenting, and distribution for Thriving on the Suncoast airing Sundays on SNN.  Managed email set up and acted as the first line IT on site for account setup and computer issues. Office & Marketing Manager—BIONI USA & America, Sarasota, FL 07/13-01/14 Marketing: Was the website Administrator and oversaw the process of developing a new e-commerce website. Wrote articles. Updated all social media sites. Designed and wrote new brochures. Wrote the marketing plan for the company’s largest tradeshow presence and handled all of the planning for the show—More leads were retrieved for this show than any previous tradeshow attended. Researched a wide variety of subjects. Wrote sales related correspondence. Maintained the marketing library. Attended local chamber and government meetings. CRM Management/Call Center Software: Administrator for the CRM—took CRM from 37 leads to just under 6000 which included user management and customizing the generic CRM—This included but was not limited to: Design and building of modules, pages, workflows, reports, and newsletters/templates. Trained all employees on use of CRM. Administrator for call center software which included: User setup, data upload, customization, and report generation. Office Management & Logistics: Responsible for all aspects of accounts payable, accounts receivable and collections. Responsible for the procurement, setup, and training for the phone system. Ordered and maintained an inventory for all office and building supplies. Designed the standard expense report. Generated monthly financial reports. Responsible for all logistics including international. Redesigned the Cloud Server & Directory. Made all travel arrangements for employees. Wrote a variety of correspondence. Wrote the procedures for accounts payable, accounts receivable, CRM usage, LTL shipping, and expense reporting. Other Responsibilities: Assisted Executive staff with a variety of professional as well as personal tasks and needs, including but not limited to: travel, expense reports, personal bill management, general errands, and correspondence.

Resume—Jennifer Fullman, Page 3 Club Secretary, Communications, Web Administrator—Palm Aire Country Club, Sarasota, FL 12/10-02/13 Communications & Website Administration: Administrator for, “Gus 100,” project—$100,000 renovation of golf range funded entirely by member contributions. Administrator for, “Pistilli’s Porch,” project—$25,000 outdoor patio addition. Designed and maintained the monthly events calendar. Built and maintained the internal calendar. Administrator for the two largest events/tournaments, the, “Classic,” and the, “Couples.” Administrator for the club website. Edited and published bi-weekly enewsletter. Wrote articles and web tips for bi-weekly e-newsletter. Designed all club flyers, brochures, handouts, signs, and menus. Designed and sent all club related email blasts. Club Secretary: Assisted Board Secretary with changes to club rules and By Laws. Administrator for Board of Governor elections—weighted ballots and special voting. Administrator for all BOG records. Gatekeeper for COO and BOG. Liaison for BOG and membership. Correspondence for COO and BOG. Processed membership changes. Processed the billing for activities center rental. Managed cart registration and insurance records and processed changes. Processed the daily deposits. Trained employees and BOG on use of Microsoft products and website. Office supply ordering and inventory. Maintained all office equipment. Director of Communications—Keller Williams On the Water, Palmetto, FL 06/10-11/10 Created presentations. Administrator for calendar. Created event flyers. Developed the educational program using corporate templates and guidelines. Setup and moderated WebEx meetings and other on-line meetings. Setup Audio/Visual equipment for conferences. Website Administrator. Front desk reception. Managed all office equipment. Other clerical and some accounts payable as directed. Marketing Associate—LightRiver Technologies, Inc., Sarasota, FL 05/09-04/10 Researched Data and Markets. Maintained CRM. Created tracking sheets and converted large masses of data. Ordered and kept inventory for office supplies. Coordinated setup and was the moderator for WebEx meetings. Created presentations and flyers. Made travel arrangements. Managed tradeshow logistics. Other clerical and special projects as directed. Contract Employee-Operations & Marketing—UEP, Sarasota, FL 12/08-03/09 Assisted executive staff with correspondence, travel arrangements, expense reports, and special projects. Website Administrator. Worked with designer to develop a new e-commerce website. Processed accounts payable.

Administrator—Association Connection, Cincinnati, OH 10/05-07/08 Administrator for three non-profit membership organizations. Sole member contact for all three organizations. Website administrator for all three organizations—used website options to create a website event registration for CEPC--increased event attendance by 20%. Worked with designer to create a new website for IEA. Processed new memberships and membership changes. Managed event calendars. Managed all aspects of annual fundraising auction—increased the revenue from previous years by $8,000. Attended Board of Director meetings and took minutes them. Created and provided membership reports, financial reports, and analytics reports. Redesigned the filing system for entire company. Responsible for design and sending of all email blasts. Fielded all membership inquires. Wrote correspondence. Made travel arrangements. Assisted boards with event planning. Attended events and provided registration. Created all letterheads, name tags, and other logo materials. Ordered event supplies. Processed all payments for membership and events. Assembled and distributed board books for annual meetings. Compiled and emailed board reports for monthly and bi-monthly meetings. Wrote, designed, and assembled the handbooks for cross-training for the entire company. Administrator—United Rentals, Inc., Toledo, OH 08/03-11/04 Branch administrator for accounts payable, accounts receivable, payroll. Assisted Branch Manager, Sales team, and staff with all clerical needs. Planned, advertised and executed the open house event—attendance increased by 150% from previous open house events. Redesigned the filing system for the branch. Managed all title and registrations for equipment and vehicles.

Resume—Jennifer Fullman, Page 4

Technical Skills Standard



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Microsoft Access Microsoft Excel Microsoft Office Outlook Microsoft Outlook Express Microsoft PowerPoint Microsoft Project Microsoft Publisher Microsoft Word QuickBooks Pro

Act CareLink eRSP FileMaker Jonas Club Management System SalesForce Sugar CRM TopProducer Peoplesoft

Education Argosy University—Business Administration BS Currently Enrolled University of Cincinnati—Coursework completion in Liberal Arts Targeted Selection Certified 2015 Five9 Administrative Certified 2013 CareerTrack—Mistake-Free Grammar & Proofreading Seminar Completed 2011 Catapult Software Training—Seminar on Microsoft Excel Advanced Completed Business Computer Training Institute Graduated

Adobe Acrobat X Adobe Illustrator Adobe PageMaker Adobe Photoshop Coupa Five9 Administrator Google Enterprise for Business Kronos Pear Publisher Pro

Jennifer fullman resume updated 072716