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festivals

2014


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Travel with JEKA a guarantee of care-free success!! JEKA was founded with the unique objective of giving young Belgians the opportunity to explore beyond their country’s borders and discover the wide world. It all started with a few holiday homes in Austria’s Lechtal, Tyrol.

53 years and 900,000 holidaymakers later

2013

JEKA now offers over 100 holiday homes in no fewer than eleven European destinations. Our main objective is still to provide groups of young people with affordable holidays, but groups comprising families, schools, military personnel, friends, associations and others have also found their way to JEKA.

together towards 2014

2014

JEKA is taking its range of products to the next level and expanding its range from one to five segments. In addition to the youth group segment, four new ‘excuses’ for travelling will be offered: • Sport • Festival • Aventure • Nature et culture

You can read all about these new segments on page 13.


A holiday is like a jigsaw puzzle... You need all the pieces in order for it to be a success! !

IN

ALL-

Your accommodation At each destination, JEKA provides suitable and equipped accommodation, before and after the festival. Most rooms can sleep two, four, six or eight people. During the festival you stay at the campsite in your tent.

Care-free outward and return journeys The majority of our holidays are by coach. From 15 people upwards you can determine your own pick-up location. Smaller groups will share the coach in order to guarantee the best-possible price. Prices for holidays by air are available on request.

food - a priority for JEKA At their destination, participants only have to take care of buying food and drinks at the festival. During those days not spent at the festival, JEKA will provide everything you need for one hot meal and two sandwich meals a day.

Service - constant advice and assistance Before, during and after your holiday, JEKA will look after you to make sure your holiday is a real success. On your arrival at your destination, a JEKA employee will be on hand to answer all your questions. JEKA will also be present at the festival to offer support and assistance.

SAVINGS PLAN WHY? • Allows you to pay the cost of the holiday in instalments after payment of the deposit • Involves no further costs • The full interest earned at the bank is paid back to the group and doubled by Jeka (interest x 2 !!) • The savings plan allows you to measure the engagement of the participants

HOW? • The group decides itself on the starting date for the savings plan and this may be up to two years in advance • Three weeks before the starting date of the savings plan, the group leader must send a full list of savers to Jeka (From January 2014, it will be possible to save on an individual basis via the website ) • Jeka issues a unique code to each saver which must be used each time as a reference for the monthly payment • The monthly payment needs to be in Jeka's bank account no later than the 10th of the month in order for that month’s interest to be doubled. (please note: only the currency date applies)

• The group leader is sent a statement of all deposits twice a year • From January 2014, it will be possible to monitor the deposits via the website)

• The standard rules for cancellation apply

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Hungary

Typical

- Hot continental climate combined with the refreshing water of the Danube - Lots of picturesque villages and towns along the Danube and thermal baths - Pleasure lovers: gastronomy, relaxation, culture

balaton sound festivals

5-16 july 2014 Price: All-in

â‚Ź

649 p.p.

Balaton Sound 4 Festivals

Where: On the banks of Lake Balaton near the Hungarian spa resort of Zamardi the afternoons and evenings lounge and pop/rock, at night megaparties and waht : Inchilling out during the day. What makes this festival special is its location right on the shores of Lake Balaton. The days are spent swimming, sunbathing and floating about on lilos, leaving everyone rejuvenated for the next night party.

Dance/ electro

Day 1 Departure from Belgium hiphop/rnb Day 2 Arrival at JEKA accommodation day (see online JEKA world/folk Day 3 Free destination file for activities) day (see online JEKA rock/pop Day 4 Free destination file for activities) Day 5 Departure for festival/festival Days 6-9 Return to JEKA accommodation / Day 10 free time Day 11 Afternoon departure for Belgium Day 12 And now back home to rest!!!

festivals


To do

- Boat trips, canoeing, swimming, Aquarena water park - Horse riding, mountain-biking, paintball - Death ride, potholing, rock-climbing, summer tobogganing,...

To see

- Budapest and/or artists’ village Szentendre - Visegrad castle and jousting - The Basilica of Esztergom or the folk museum at Skanzen

Sziget Festivals

Where: What:

On Obudai island in the Danube, just north of the city centre Young people from all over Europe come to the Hungarian capital, where over a thousand bands from around the world come to perform. Everyone will find something to enjoy on one of the sixty stages. But Sziget is more than just music: theatre, funfair, film, art, spirituality, sport, a wide variety of restaurants, shops, bars and tea rooms... and in the middle of all this a huge camp of tents lit by large Chinese lanterns.

Day 1 Departure from Belgium Day 2 Arrival at JEKA accommodation day (see online JEKA Day 3 Free destination file for activities) island by coach Day 4 To(40 Sziget min) / Festival Days 5-10 Pick up your stuff from your JEKA and depart for Day 11 accommodation Belgium late afternoon Day 12 And now back home to rest!!!

festivals

dance/electro

8-19 August 2014

world/folk hiphop/rnb

Price:

rock/pop

All-in

â‚Ź

699 p.p.

sziget festivals

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Spain

Typical

- Woodsy 30,000 ha natural park - Summery temperatures - Ideal combination of nature and beach!

arenal sound festivals

27  july 7 august 2014 Price: All-in

679 p.p.

ARENAL Sound Festivals 6

Where: In Burriana, a beach resort in the province of Castellón in Spain festival takes place on Arenal beach, the perfect setting for four days of what: The partying under the Spanish sun with the best electronic, pop, rock and indie music and plenty of fun activities on the beach. Just imagine: sailing, jet-skiing or kite-surfing, while Arena beach is filled with people dancing to the beats of The Wombats, The Zombie Kids and many more. Last year, about 100,000 people attended the festival.

pop/rock

world/folk metal hiphop/rnb electro

Day 1 Departure from Belgium Day 2 Arrival at JEKA accommodation day (see online JEKA Day 3 Free destination file for activities) Day 4 Departure for festival / festival Days 5-8 to JEKA accommodation / Day 9 Return free time day (see online JEKA Day 10 Free destination file for activities) Day 11 Afternoon departure for Belgium Day 12 And now back home to rest!!!

festivals


To do

- Adventure track, paintball, canopy (death ride), laser combat - Banana boat, windsurfing, swimming, kayaking, water park...

To see

- Barcelona with Sagrada Familia, Las Ramblas, Gaudi’s home... - Artistic villages of Figueras, Montserrat or city of Girona - Turo de l’Home, highest peak

Benicassim International Festivals

where: what:

Costa Azahar, El Grao de Castellón, Spain A festival for true music-lovers. This takes place each year in Benicàssim in the Spanish province of Valencia. Pop, rock and electronic artists are on the bill, but you can also admire works of art, watch fashion shows and short films. Benicàssim is near the coast, so festival-goers generally spend their days on the sun-drenched beaches. The party starts in the evening and goes on into the small hours.

pop/rock Day 1 Departure from Belgium Day 2 Arrival at Festival / Festival Days 3-6 day (see online JEKA Days 7-10 Free destination file for activities) Day 11 Afternoon departure for Belgium Day 12 And now back home to rest!!!

festivals

world/folk hiphop/rnb metal electro

13-25 july 2014 Price: All-in

679 p.p.

Benicassim International Festivals 7


Czech Republic To do

Typical

- Berounka Valley, with its mysterious castles and picturesque villages - Culture and relaxation - Local gastronomy

to see

- Rock climbing, bobsledding, adventure track, geocaching and paintball - Cycling, hiking, orienteering and karting - Canoeing, rafting, swimming…

- The golden city of Prague - The medieval silver mines of Kutná Hora / the glassworks of Nizbor - The Budweiser brewery / the concentration camp in Terezin / the wine cellars of Mêlnik

Rock For People

1-11 july 2014

dates to be confirmed

Price: All-in

8

569 p.p.

Rock For People

where: what:

At Hradec Kralove airfield, Czech Republic Rock For People is the largest festival in the Czech Republic and takes place at a former airfield. The festival offers a wide variety of music on two huge outdoor stages, in a large tent, in two hangars and on several small DJ stages. The party continues into the small hours each day.

world/folk pop/rock

Day 1 Departure from Belgium Day 2 Arrival at Festival metal hiphop/rnb Days 3-6 Day 7 Arrival at JEKA accommodation electro Free day (see online JEKA Day 8 destination file for activities) Free day (see online JEKA Day 9 destination file for activities) Day 10 Departure for Belgium in the evening Day 11 And now back home to rest!!!

festivals


other festivals And as if this weren’t enough... All these festivals can be attended with Jeka. Prices and formulas can be obtained on request. Phone: 02/230 84 55 or info@jeka.be

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2

Have you attended a festival this summer which is not included in this brochure and which you think Jeka ought to include...? Let us know via info@jeka.be

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Croatia

www.inmusicfestival.com

23 - 25 Jun

www.hideoutfestival.com

03 - 05 Jul

www.thegardenfestival.eu

02 - 09 Jul

www.electricelephant.co.uk

10 - 14 Jul

www.soundwavecroatia.com

17 - 21 Jul

www.stopmakingsense.eu

31 Jul - 03 Aug

www.dimensionsfestival.com

28 - 31 Aug

www.outlookfestival.com

03 - 07 Sept

Austria www.donaufestival.at

25 - 26 Apr 30 Apr - 03 May

www.springfestival.at

28 May – 01 Jun

www.beatpatrol.at

30 May – 01 Jun

www.novarock.at

13 - 15 Jun

www.urbanartforms.com

03 - 05 Jul

www.frequency.at

14 - 16 Aug

Czech republic http://www.colours.cz/

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Hungary

02 - 05 Jul

www.sziget.hu/volt

5 3 5

2 1

4

6

6

17 - 20 Jul

FRANCE

www.printemps-bourges.com

23 - 25 Jun

www.nuits-sonores.com

03 - 05 Jul

www.worldwidefestival.com

02 - 09 Jul

www.eurockeennes.fr

10 - 14 Jul

www.mainsquarefestival.fr

17 - 21 Jul

www.vieillescharrues.asso.fr

31 Jul - 03 Aug

Spain

www.primaverasound.es

29 - 31 May

www.sonar.es

12 -14 Jun

www.monegrosfestival.com

19 Jul

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CANCELLATIONS • Every member of a JEKAtravel group is automatically covered by cancellation insurance. See the ‘Insurance’ section for more information • In all other cases, the following rules and fees apply: - Cancellation before 1 June prior to departure = €75 p.p. ( s by air = €230 p.p.) - Cancellation between 1 June and up to 8 days prior to departure = 60% of the price p.p. - Cancellation within 7 days prior to departure = 100% of the price p.p. • For all members of the savings plan, the remaining amount after the cancellation rules have been applied will be refunded, with the exception of interest.

INSURANCE • Cancellation insurance is always included. This insurance is valid from the moment the costs of a cancellation for reasons other than illness, an an accident or death in the family (up to the second degree) surpass the registration costs and provided that all insurance conditions are met. • WDR assistance is never included in the price. This is a global supplementary insurance package with very extensive coverage for JEKA groups. However, this coverage cannot be taken out individually. Groups without any supplementary insurance can take out collective WDR assistance insurance with WDR & Partners nv for the duration of the trip. The policy will be sent together with your reservation confirmation. Premium for 14 days : €10 p.p.

Coverage: - Illness and disability €6,200 - Death €2,500 - Permanent disability €12,500 - Civil liability: • Physical harm: €1,200,000 • Material damage: €125,000 For more information, contact the insurance agency: WDR & Partners nv, Grote Baan, 225 - 1620 Drogenbos. Phone: 02-333 82 82 (morning) E-mail: marie-anne.vankerhoven@wdr.be www.wdr.be

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Ready to book a holiday... or nearly ready? Has one of the festivals caught your attention? Would you like our representative to visit you for a no-obligation information session?

02/230 84 55

Contact the JEKA staff at

TEMPORARY RESERVATION www.jeka.be

- Via , by E-mail info@jeka.be or by telephone - It’s free, without any obligation and valid for 3 weeks

FINAL RESERVATION - Pay the advance payment or sign up for a savings plan within 30 days of signing the agreement. - The group must always inform JEKA of any changes in the number of participants. - In early May, JEKA holds an info day on all activities you can enjoy at your destination. Confirm your chosen activities within 10 days of the info day. - The final invoice will be sent in early June. Payment is due by 21 June. - The final transport schedule will be announced 12 days before departure.

A wealth of information in only a few simple clicks

WWW.JEKA.BE

(fully updated website from January 2014!!) • Details on all destinations and accommodation • Detailed travel descriptions of the country, region, excursions, activities and more for every destination • Online news via the newsletter, blog, Facebook, Twitter…

l dividua each in njoy to d e u e rd is iss llows you to This ca and a t n rs. a ip partne partic and its t a re enefits itions a many b ns and cond e card. th o ti h c it u w Instr ther d toge provide

JEKA

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JEKA ALSO ORGANISES Snow classes Lower and secondary schools who opt for the JEKA snow classes can enjoy an all-in formula that includes transport, accommodation, meals with JEKA cooks, lift pass, medical care, pedagogical textbook and quality service at an affordable price.

ski internships JEKA offers an all-inclusive 7-day ski internship in the Lechtal in Tyrol for secondary and higher education students.

Winter holiday for groups This formula is for groups of at least 20 persons interested in a winter sports holiday during the Christmas, spring half-term or Easter holiday break.

Friends & Family ("comfort plus" formula) Is extra comfort important to you? Then the guesthouse formula is an excellent alternative! Suitable for families and small groups who are unable to take advantage of JEKA trips because their group is too small. Larger groups interested in using this formula are also welcome.

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JEKA ALSO ORGANISES summer 2014 Nine countries and eleven tailor-made destinations for our groups from 15 participants upwards. Each of our destinations offers a wide range of activities which are best suited to group holidays. Or what about a Flex Destination at €269 All-in? Choose a period and a country package and let us surprise you with a destination a couple of months before departure!

new

sport These destinations and holidays are tailor-made for sport clubs. Apart from the familiar JEKA holidays, sport clubs can also take advantage of professional sport facilities and hold a proper training camp. Thanks to JEKA you can now be even better prepared for the coming competition season!

new

adventure

new

hiking/Culture

The perfect choice for the adventurers among you. A daytime programme filled with via ferratas, rock climbing, canyoning, rafting, speleology, bungee jumping and lots of other daredevil activities guarantees an adrenaline-packed stay.

These destinations are perfect for walking clubs or hiking enthusiasts who’d like to take in a bit of culture along the way. Detailed programmes or a complete folder with detailed cards showing hiking routes and sites of interest are provided.... There’s something for everyone!

Want more information on these new segments? Don’t hesitate to request one of our brochures.

JEKA

And don’t forget to tell all your friends about our new formulas, because believes everyone deserves the opportunity to go on a care-free holiday at the best-possible price.

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DEVELOPMENT AID Thanks to private donations from our fellow Belgians, JEKA Development Aid is able to support:

Congo JEKA

is helping to rebuild the Teachers’ Training College in Luma that was destroyed by tropical storms. This school in northeastern Congo provides training to 130 future teachers.

Philippines JEKA‘s vital financial aid has been invested in a project for the dispensary in the slum area of Manilla. In 2012, 7,756 patients were received here, most of whom ended up here due to an unhealthy environment and malnutrition.

Brazil Two non-governmental organisations in Salvador, Bahia are benefiting from JEKA’s assistance. They are active in various areas: local libraries, a socio-medical centre for young mothers and a community centre for young people from the slums.

YOU, TOO, CAN CONTRIBUTE TO OUR DEVELOPMENT WORK!! Make a donation to the JEKA Development Collaboration non-profit organisation: IBAN: BE22 4300 2663 2147 stating ‘Congo’, ‘Philippines’ or ‘Brazil’ All donations of €40 and more are tax-deductible. Make sure you include your name and address. THANK YOU FOR YOUR SUPPORT!

JEKA VOLUNTEERS OUR GREATEST ASSET Over 300 volunteers share JEKA's ideals and help ensure the welfare of our groups every day. Together they form the strongest and most vital link in the JEKA chain. Without our volunteers, there would be no JEKA. Not only do they enable you to travel at affordable prices, but more than that, thanks to their selfless input, they create the financial surplus in the organisation needed for development aid.

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GENERAL TRAVEL TERMS AND CONDITIONS FROM THE TRAVEL ARBITRATION BOARD (effective as from 1 April 2013)

ARTICLE 1 SCOPE These General Terms and Conditions apply to contracts signed with travel organisations and travel agents as understood under the regulations of the Belgian Act of 16 February 1994 concerning contracts with travel organisations and travel agents. ARTICLE 2 PROMOTION 1. The tour operator or travel agent is bound by the information in the travel brochure that the operator or agent has published unless: a) Changes to this information are provided to the traveller in clear language, in writing and before the contract is signed; the brochure must state this explicitly; b) Changes occur afterwards by virtue of a written agreement between the parties as part of the contract. 2. The tour operator and/or travel agent may cancel the travel promotion in full or in part for a specified or unspecified period of time. ARTICLE 3 INFORMATION REQUIRED FROM THE TOUR OPERATOR AND/OR TRAVEL AGENT The tour operator and/or travel agent is required to: 1. Inform the travellers in writing of the following before signing the contract as a tour operator or travel agent: a) The general information on passports and visa and formalities related to health care that are necessary for the trip and stay, so that the travellers can arrange for the necessary documents. Travellers who do not have the Belgian nationality must inquire with the embass(y)(ies) or consulate(s) concerned regarding the necessary administrative formalities. b) Information on taking out and the contents of cancellation and/or travel insurance; c) The general and additional terms and conditions that apply to the contracts. 2. No later than 7 calendar days before the departure date, the following information must be provided to the travellers in writing: a) Timetables and layovers and connections and, if possible, the seat to be occupied by the passenger; b) Name, address, phone and fax number and/or e-mail address of either the local representative of the tour operator and/or travel agent or the local authorities who can assist the traveller in the event of an emergency or the direct contact information for the travel agent or tour operator. c) For travel and stays abroad by minors, the information for contacting the child directly or the person responsible for the child at the location during his or her stay. The above term of 7 calendar days does not apply to contracts that are signed late. ARTICLE 4 INFORMATION REQUIRED FROM PARTICIPANTS The traveller must provide the tour operator and/or travel agent with all necessary information expressly requested or that could have an effect on the course of the trip. If the traveller provides incorrect information and this results in the tour operator and/or travel agent incurring extra costs, these costs may be charged to the traveller. ARTICLE 5 ESTABLISHMENT OF THE CONTRACT 1. When booking the trip, the tour operator or travel agent is legally required to provide the traveller with an order form. 2. The contract with the tour operator is established once the traveller receives written confirmation of the trip booked from the tour operator, whether or not this takes place via the travel agent acting on behalf of the tour operator. If the contents of the order form differ from that of the trip confirmation or if confirmation does not take place within 21 days of signing the order form, the traveller may assume that the trip has not been booked and is entitled to an immediate refund of all amounts already paid. ARTICLE 6 THE PRICE 1. The price agreed in the contract cannot be revised, unless this is stated explicitly in the contract and stating the exact calculation method, and provided that the revision is a result of a change to: a) The exchange rate used for the trip and/or b) Transport costs, including fuel costs and/or c) Taxes and levies owed for specific services. The condition must be met, however, that the changes intended can also result in a price reduction. 2. The price stated in the contract may never be increased within 20 calendar days of the day of departure. 3. If the increase exceeds 10% of the total price, the traveller can terminate the contract without having to pay compensation. In this case, the traveller is entitled to an immediate refund of all amounts paid to the tour operator. ARTICLE 7 PAYMENT OF THE PRICE OF THE HOLIDAY 1. Unless explicitly agreed otherwise, on signing the order form, the traveller pays an advance payment, comprising a percentage of the global or total cost of the trip as determined in the special travel terms and conditions. 2. If, after being served a formal notice, the traveller fails to pay the advance payment or cost of the trip owed by him or her, the tour operator and/or travel agent is entitled to legally terminate the agreement with the traveller and charge the traveller all relevant costs incurred. 3. Unless agreed otherwise on the order form, the traveller is required to pay the balance of the total price no later than one month before the departure date and on the condition that he or she is provided beforehand or simultaneously with written confirmation of the trip and/or travel

documents. ARTICLE 8 TRANSFERABILITY OF THE BOOKING 1. Prior to the commencement of the trip, the traveller can transfer the trip to a third party, who must meet all conditions of the contract with the tour operator. The person transferring the booking must inform the tour operator or travel agent of this transfer well ahead of the departure date. 2. The original traveller and the new traveller are severally responsible for payment of the total cost of the trip and transfer costs. ARTICLE 9 OTHER CHANGES BY THE TRAVELLER If the traveller requests a different type of change, the tour operator and/ or travel agent may charge the traveller all costs incurred in connection with this change. ARTICLE 10 CHANGE BY THE TOUR OPERATOR PRIOR TO DEPARTURE 1. If, prior to the commencement of the trip, one of the essential aspects of the contract cannot be carried out, the tour operator must inform the traveller as soon as possible, at any rate prior to departure, and inform him or her about the possibility to terminate the contract at no cost, unless he or she accepts the change proposed by the tour operator. 2. The traveller must inform the travel agent or tour operator of his or her decision as quickly as possible and, at any rate, before departure. 3. If the traveller accepts the change, a new contract must be prepared or a supplement added to the contract, stating the changes and how they affect the price. 4. If the traveller does not accept the change, he or she may request termination according to Article 11. ARTICLE 11 BREACH OF CONTRACT BY THE TOUR OPERATOR PRIOR TO DEPARTURE 1. If, prior to the commencement of the trip, the tour operator terminates the contract due to a circumstance that cannot be attributed to the traveller, the traveller has the following options: a) Either accept a new offer for a trip of equal or high value without paying an additional fee: if the alternative trip offered is of lesser value, the tour operator must refund the difference in price as quickly as possible. b) Or receive a refund as quickly as possible of all amounts paid based on the contract. 2. if relevant, the traveller can also claim compensation for a failure to fulfil the contract, unless: a) The tour operator cancels the trip because the minimum number of travellers stated in the contract and necessary to organise the trip has not been met and the traveller has been informed in writing within the period stated in the contract and at least 15 calendar days prior to departure; b) The cancellation is the result of force majeure, not including overbooking. Force majeure is understood to mean abnormal and unforeseen circumstances that are beyond the control of the parties and the results of which cannot be avoided in spite of all preventative measures taken. ARTICLE 12 FAILURE TO CARRY OUT THE HOLIDAY IN FULL OR IN PART 1. If, during the trip, it turns out that a large percentage of the services offered in the contract will not be provided, the tour organiser must take all necessary measures to offer the passenger suitable alternatives at no cost in order for the trip to take place as originally intended. 2. If, for example, there is a difference between the services proposed and actually offered, the traveller must be compensated for the amount of this difference. 3. If this arrangement is not possible or if the traveller does not accept these alternatives on reasonable grounds, the tour operator must provide him or her with an equivalent means of transport to take him or her back to the place of departure and, if relevant, compensate the traveller. ARTICLE 13 TERMINATION OF THE AGREEMENT BY THE TRAVELLER The traveller can terminate the contract in full or in part at any time. If the traveller terminates the contract due to a circumstance within his or her control, he or she must compensate the tour operator and/or travel agent for all damages incurred as a result of the termination. The compensation can be established in the special terms and conditions or in the travel programme, but may not exceed the original cost of the trip. ARTICLE 14 LIABILITY OF THE TOUR OPERATOR 1. The tour operator is responsible for the proper fulfilment of the contract in accordance with the reasonable expectations of the traveller based on the provisions of the contract with the tour operator and all obligations stemming from the contract, regardless of whether these obligations can be carried out by him or her personally or other providers of services and without prejudice to the tour operator’s right to appeal to these other service providers. 2. The tour operator is also responsible for acts of negligence on the part of his or her employees and representatives, as well as for his or her own acts of negligence. 3. If an international treaty applies to a service included in the contract with the tour operator, the tour operator’s liability is consistent with the limitations or exclusions of that treaty. 4. Insofar as the tour operator does not personally provide the services stated in the travel contract, his or her liability for material damage and compensation for the loss of travel pleasure is together limited to twice the cost of the trip. 5. Articles 18 and 19 of the Act of 19 February 1994 apply to all other matters.

ARTICLE 15 LIABILITY OF THE TRAVELLER The traveller is responsible for damage suffered by the tour operator and/ or travel agent, his or her employees and/or representatives due to a fault of his or her own or a failure to fulfil the contractual obligations. The fault is assessed according to the normal behaviour of a traveller. ARTICLE 16 COMPLAINTS PROCEDURE 1. Prior to departure: If the traveller has a complaint before departure, he or she must submit it in writing to the tour operator and/or travel agent by registered letter. 2. During the trip: The traveller must report complaints at the location during the execution of the contract as quickly as possible in a suitable and evidential manner, so that a solution can be found. In this case, he or she must contact - in this order - a representative of the tour operator or travel agent or the travel agent directly or, finally, the tour operator directly. 3. After the trip: If the complaint is not resolved at the location or the traveller is unable to formulate a complaint at the location, he or she must submit a claim no later than one month after the termination of the travel agreement with the travel agent or tour operator in writing by registered letter. Article 17 Reconciliation procedure 1. In the event of a dispute, the parties must first attempt to resolve the dispute amicably. 2. In the event of a failure to settle the dispute amicably within a period of 1 to 3 months, each of the parties concerned may contact the secretariat of the Commission de Litiges Voyages (Travel Disputes Committee) to start a reconciliation procedure. All parties must agree to this. 3. The secretariat will provide the parties with an information brochure, reconciliation regulations and a ‘reconciliation agreement.’ Once the parties have completed and signed this agreement (jointly or separately) and once each party has paid an amount of 50 euros, the reconciliation procedure will be initiated. 4. In keeping with the simple procedure described in the regulations, an impartial reconciler will contact the parties in order to attempt to achieve reasonable reconciliation between the parties. 5. Any agreement reached will be laid down in a binding written agreement. Secretariat of the Travel Disputes Committee phone: 02 277 61 80 fax: 02 277 91 00 e-mail: verzoening.gr@skynet.be

ARTICLE 18 ARBITRATION OR COURT OF LAW 1. If no reconciliation procedure is initiated or if it is unsuccessful, the claimant can choose in principle to initiate a procedure in front of the regular court of law or an arbitration procedure in front of the Travel Disputes Committee. 2. For claims in the amount of 1250 euros or more, the defendant can refuse an arbitration procedure by registered letter to the claimant. He or she has a period of 10 calendar days after receipt of the registered letter, which indicates that a file with a claim of at least 1250 euros has been filed with the Travel Disputes Committee. The possibility to refuse the arbitration procedure for under 1250 euros is only open to the traveller. 3. This arbitration procedure is governed by dispute regulations and can only be initiated if no amicable agreement is reached within a period of 4 months after the (intended) end of the trip (or, alternatively, after the incident that led to the dispute). Disputes concerning bodily injury can only be settled by a court of law. 4. The jointly compiled arbitral committee will provide a verdict on the travel dispute in keeping with the dispute regulations and in a binding and final manner. No appeal is possible. Secretariat of the Arbitral Tribunal and the general secretariat of the Travel Disputes Committee: - phone: 02 277 62 15 (9am to 12pm) - fax: 02 277 91 00 - Koning Albert II laan 16, 1000 Brussels - e-mail: clv.gr@skynet.be


JEKA not-for-profit association Lic A1205 Ambiorixsquare 32, mail box 28 B-1000 Brussels info@jeka.be Tel: 02 230 84 55 Fax 02 230 42 42 www.jeka.be www.facebook.com/jeka.belgium www.twitter.com/jekabelgium

JEKA - Festivals 2014  
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