THE CRISIS CENTER FY2018 ANNUAL REPORT
DEAR FRIENDS, Just when we thought we couldn’t grow any faster, we have done just that, in both our Food Bank and Crisis Intervention Programs. In fiscal year 2018, we completed the expansion of our food bank warehouse (read more on p. 3). Also in FY18, we embarked on a new endeavor to expand our ability to reach Iowans in crisis. Last fall, we learned that the National Suicide Prevention Lifeline is only able to respond to 9 percent of incoming chats. This means that, nationally, 91 percent of people experiencing a mental health crisis receive no response. We cannot accept this. We have to ensure people in our state are receiving the help they need. In response, we began doing outreach to schools and organizations across Iowa, letting them know The Crisis Center is here for ALL Iowans. To respond to an increased volume of chats, we developed an online training for new volunteers. This allows us to recruit and train crisis chat volunteers from every corner of the state. A small training class of about 10 volunteers has started the trial version of the online training. We have developed partnerships with two private colleges: St. Ambrose University in Davenport and
Briar Cliff University in Sioux City. Both schools, after seeing what we’ve accomplished with the University of Iowa community, recognize that our volunteer program is an excellent professional development opportunity for their students. We are excited to see how these partnerships develop and what other schools will partner with us in the future. Almost 50 years ago now, when The Crisis Center was first launched by two UI students looking to increase the options available to those in need of mental health support, they never could have anticipated the reach of the organization. They laid the foundation and created services in a community where there were almost none. Their success has provided a model for the work we are doing next; sharing mental health resources across the state of Iowa, community by community, when people need it most. Thank you for your part in The Crisis Center’s journey.
With excitement and appreciation, CHRISTINE CATNEY
Board Chair, 17-18
MORE THAN FOOD TICKET
household visits for baby items (diapers, formula, etc.)
work-enabling items (boots, uniforms, etc.)
bus passes distributed
clients assisted with obtaining identiication
eyeglasses & prescription assists
housing & utility assists
birthday bags distributed to children
Amalâ€™s family, along with 858 other households, brought home box fans last ear, thanks to generous Fan Club members.
Bob Fitzsimmons has volunteered in the food bank warehouse since 2013. In FY18, 275+ food bank volunteers donated 25,010 hours of their time, providing an additional $600,000 value to the food bank and making its programs possible.
A CLOSER LOOK AT
1,631,258 pounds of food distributed
The Food Bank & Mobile Pantry Programs
IN THE LAST YEAR... 25,010
137% 41% of mobile pantry clients are under the age of 18
1,000+ families served each week
increase in mobile pantry visits for food
volunteer hours volunteer which saved hours = The Crisis $600,000+ Center over $600,000!
donated by Table to Table
children under the age of 18 are helped by the food bank each month
SERVING MORE PEOPLE, BETTER On August 16, 2017, The Crisis Center announced it was taking on a major endeavor: a year-long campaign to expand the food bank warehouse. Exactly one year later, on August 16, 2018, the community celebrated its completion. Every aspect of the project was made possible by generous businesses, groups, and individuals. From the University of Iowa Community Credit Union who kicked off the project with a $45,000 community match to Adamantine Spine Moving who finished up the last leg of the project with a $25,000 match. Grants played a major role as well. The City of Iowa City contributed a $95,000 Community Development Block Grant. Another grant from Rotary International and the Rotary Club of Iowa City Downtown funded a walk-in cooler to hold a wider variety of fresh, healthy foods. Sustainability Grants from Johnson County funded a new energy-efficient air conditioner and furnace as well as windows and LED lighting—all estimated to provide The Crisis Center about $5,000 per year in energy savings. With the help of incredible community partners like
the University of Iowa Community Credit Union and Adamantine Spine Moving, The Crisis Center overcame an unexpected cost increase, raising $100,000 more than was anticipated when starting the campaign. Thanks to amazing, flexible staff and volunteers, the food bank never once had to close during construction. It was a little cramped from time to time, but we never stopped providing services to the nearly 13,000 clients who count on it to meet their food needs each week. Dianne Cahalan Salling, who has volunteered in the food bank for four years now, says that it used to be difficult to find the food items she was looking for in the warehouse. “Now it’s so organized that it almost looks empty sometimes!” she said. Clients also now have a much better experience. More space in the warehouse has also meant more space in the client shopping area where they choose the food items that suit their families’ needs. “Since the construction, everything has been great,” said Frank, a food bank client. “It’s a lot quicker and easier to get food here now.”
Jean Knepper, UICCU, and Sara Sedlacek, The Crisis Center, pose with 80 sleeves of diapers donated to celebrate UICCU’s 80th anniversary.
When he experienced depression and suicidal ideation, Caring Hands & More owner Bruce Teague turned to The Crisis Center’s 24-hour crisis line. The ongoing correspondence saved his life.
“THE CRISIS CENTER SAVED MY LIFE.”
Caring Hands & More, has been a successful local business for more than 10 years now, but the road wasn’t always easy for owner Bruce Teague. Back in 2007, in its third year, the business started to grow quickly. Suddenly, everything felt unmanageable. “Unbeknownst to me, managing all of those components was taking a serious toll,” Teague said. Teague started to isolate himself down in the basement of his home. At first, he was unable to eat or sleep, then just living became even more difficult. He started losing weight and he even went without sleeping for nine days straight. He began to dream of jumping off a bridge, feeling that it would be “easier to be gone than to be a failure.” That’s when Teague called The Crisis Center’s crisis line for the first time. “I don’t know who I talked to, but I immediately felt a sense of connection,” he said. “I had a place I could go where I could tell my story.” He didn’t remember what they talked about, but he remembers wanting to call back. And he did. Whenever his thoughts of suicide returned, no matter what time of day or night, he was able to call and get help from
staff and volunteers. Sometimes when he called, he didn’t even want to talk—he just didn’t want to be alone and the person on the line would stay on the phone and check with him every half hour. Eventually, through multiple conversations over a two-week period, they helped him get the point where he could leave his home and meet with a volunteer in person through The Crisis Center’s walk-in counseling program. Together, they made a plan for what he would do when he had suicidal thoughts –talk to roommates or call a friend. “It was so basic, but The Crisis Center saved my life,” he said. Teague no longer considers himself depressed, but he still pays special attention to his mental health. He still uses a strategy he developed with The Crisis Center during his darkest days. Every time someone asks, “How are you?” Teague takes a second to check on his mental health. Most days he feels “awesome and amazing” but he knows what he needs to do when he’s not feeling that way so he never “goes back to the basement” again.
CRISIS A CLOSER LOOK AT
crisis intervention contacts received in FY18
Crisis Intervention & Mobile Crisis Outreach
IN THE LAST YEAR... 10,149
85% +21% more suicide-related calls/chats
+26% increase in MCO responses
of MCO clients were diverted from hospitals and jails
volunteer volunteer hours= hours which saved $240,000+ The Crisis Center over $240,000!
11,526 crisis phone calls answered 13,586 crisis chats answered
+623% increase in chat requests since 2013
Alan Berger and over 100 Crisis Intervention volunteers gave more than 10,149 hours of their time this year providing an additional $240,000 value to the Crisis Intervention Program and making its programs possible.
Jeremy James, owner of James Investments, is The Crisis Center’s FY19 board chair. “When you see the numbers, it’s hard not to grow in commitment to this organization,” he said.
GIVING TIME,TALENT, & TREASURE
Jeremy James, owner of James Investment Group and Certified Financial Planner, said he considers himself a “numbers person.” In fact, numbers are what drew him to serve on The Crisis Center Board of Directors. “When I learned the number of people – the number of children in our community who are food insecure, and the number of people in need of emotional support–I knew I had to be a part of this organization.” When James first joined the Board of Directors in 2013, he had only a surface knowledge of all the services provided by The Crisis Center. As he learned more, though, he became increasingly committed to helping fulfill The Crisis Center’s vision that everyone in our community has support in their time of need. “The staff and volunteers work so hard and are so passionate,” James said. “This organization is so easy to trust and want to invest in.” James doesn’t just invest his time; he has also grown as a donor, making gifts to the warehouse remodel project and the Hunger Banquet, as well as joining Mission Circle, The Crisis Center’s monthly giving program.
“When you see the numbers, it’s hard not to grow in commitment to this organization,” said James. It wasn’t just the number of people served that moved him. It was also The Crisis Center’s Hunger Banquet, the annual event to raise funds and awareness for the food bank. Both years of the event, James has been the one at the table without a meal. Though others at the table tried to share, he refused. “It made a profound impact on me,” James said. “I can’t imagine doing that every night, but there is an unacceptable number of people in our community who do experience that regularly and are unable to get their nutritional needs met.” As the fiscal year 2019 board chair, James feels he will make a major difference in the community. “This is an exciting time to be part of The Crisis Center board and I feel like I’ll have the opportunity to be part of launching some very exciting new programs, like the expansion of crisis chat across the state,” James said. “It’s just very exciting to see these programs from their infancy.”
FINANCIALS A CLOSER LOOK AT
Revenues and Expenses
$4,460,635 In-Kind Donations Contributions Contract Income Funding Allocations Grants Other income
* Unaudited financials ** Includes in-kind donations
$2,164,654 (49%) $959,868 (22%) $410,401 (9%) $387,953 (9%) $471,170 (10%) $66,588 (1%)
$4,245,041 $66,296 (1%)
Crisis Intervention Emergency Assistance Food Bank **
Mobile Crisis Outreach
DONOR ORGANIZATIONS 7G Distributing Adamantine Spine Moving American Family Insurance Dreams Foundation Anderson & Houghton, LLP AW Welt Ambrisco Insurance Beeler Farms Partnership Big Grove Iowa City Boy Scouts of America, Hawkeye Council Bradley & Riley PC Burroughs Wellcome Fund Carpenters Local Union No. 1260 Casey’s General Stores City of Iowa City Classy Chassy Cruisers Coles Quality Foods Collins Community Credit Union Corridor Running Deery Brothers Ford Lincoln Diane J. Baumbach, LISW, PC Discerning Eye, Inc Exile Brewing Co. Fleck Sales Floodwater Comedy Festival Gary Watts Real Estate & Development Great Western Bank Hawkeye Hotels Hawkeye Title & Settlement HBK Engineering Hills Bank and Trust Company
Home Repair Team, Inc. ImOn Communications Innovative Software Engineering Iowa City Noon Kiwanis Club Jill Armstrong Team, Inc. Johnson County Human Resources Knights of Columbus Leff Law Firm Lensing Funeral & Cremation Services Locals Love Us Lucky’s Market McDonough Structures Meld Marketing Mercy Iowa City MidAmerican Energy Foundation MidWestOne Bank NXT Bank Oaknoll Off Campus Auto Repair Old Capitol Kiwanis Club Pagliai’s Pizza Palm Beach Tanning Pearson Foundation Services People For People, Inc. Pfizer Foundation Phelan Tucker Mullen Walker Tucker & Gelman LLP Ralph Schultz Family Foundation River Products Company, Inc Rohrbach Associates PC S&C Resale Company Scheels
Shive-Hattery Architecture + Engineering Simmons Perrine Moyer Bergman PLC SouthGate Companies Stargazers Stuff, Etc. Surroundings Interiors Tallgrass Business Resources Taxes Plus Theo Resources LLC Thrivent Choice Total Health Chiropractic Toyota of Iowa City Trumpet Blossom Cafe Two Rivers Bank & Trust Underground Fitness LLC UnitedHealthcare Community Plan of Iowa University of Iowa College of Nursing University of Iowa Community Credit Union UI Center for Advancement UI Graduate Social Work Student Association University of Iowa Health Care Urban Acres Real Estate Van Meter Inc. Veridian Credit Union Whitedog Imported Auto Service
MISSION CIRCLE MEMBERS
Steven & Mary Adamek Judy Atkins Jeff & Judi Barta Nancy J. Bell Astrid H. Bennett Kevin Berbaum & Julia Lenel Gregory P. & Barbara J. Black Jacqueline F. Blank Jesse & Emily Bockelman Linda Bolton
Marlys Boote Laura Bothell Sheila Boyd John P. Brandon Jeremy Brett & Mary Campbell Jean C. Brown Carl & Barbara Brown Eugene Buck & Elizabeth Oakes Susan K. Burlingame Nancy Cantor
Megan Carnes Josephine Catalano Christine M. Catney Mary G. Ceresia Brett S. Cloyd James & Syndy Conger Margaret Cooper Corey Creekmur & Teresa Mangum Terrance & Janet Croco
Michelle Doran Patrick Doser & Kristie Fortmann-Doser Adam Dowell William & Kay Eginton Bradley & Joyce Eland Josh Elliott-Iverson Eric & Jennifer Endahl Julia M. Erickson Melissa Ertle Darrell & Joy Eyman Joan Falconer Jeffery Ford & Lynette Marshall Dr. Rudolph & Gloria Galask Kelly Garrett Eric Gidal & Jacqueline Briggs Jeanne Gleason Laura Goddard Ariel Godwin Helen Greatrex Michael Hajdu & Laura Routh Hetty Hall Emily Hammes Connie Harris Aaron Hemmer Ruth Hesseltine Matthew Hill & Margaret Beck Steve & Kristin Hirst Jack & Nancy Hobbs Ferris Hoover & Linda Streb- Hoover Robert & Joan Hoover Nathan & Linda Hopkins Veronica Hubbard Kenneth & Janis Hubel Benjamin & Francine Hunnicutt Tao Huynh Dan & Jill Irvin Mary Jane Island Jeremy D. James Lois James Judith M. Jensen Bobby Jett Dau-Shen Ju & Chi-Yu Huang June Juenger
Nadia Juneja Whitney Kaefring Sandy Kessler William* & Lisa Krotz David Krug Robert Krysh & Sara Sedlacek John & Mary Jo Langhorne Michael Lawler Alan & Jan Leff David Leshtz & Sondra Smith Jon & Jessica Lien Stephanie Linnell Jean Littlejohn Donna Logsdon Laura Lovell Laurie & Mike Lyckholm Lara Marsh Lloyd & Carol Matheson Paul B. McCray, Jr. & Linzee Kull McCray Tara McKee Gail T. McLure Angie Meiers Michelle Mengeling Jasmine Michaelson Frank Mitros & Monica Maloney-Mitros Audrey Moeller Kathryn Moon Cathleen Moore William & Wendy Moorhead Dania A. Mosbeck Jenni Moy Patricia Mulcahy Marcus & Joan Nashelsky Jeremy & Shonna Negus Jared & Maryanne Nelson Justin Newnum Deanna Nielson Francisco Olalde Verna L. Olson Lauren Olson Harry & Nancy Olthoff Lynda Ostedgaard Pamela Passmore Mark & Bonnie Penno Patricia Peyton
Sandy Pickup & Jodeane Cancilla Chris & Carol Piker Jerry & Suzanne Protheroe H. William Radl Becci Reedus Leonard* & Jo Roberts Paula A. & John S. Robinson Chad Ruback & Beth Ritter Ruback David Rust & Joy Smith Yutaka & Rebecca Sato Joseph Schebler Robert & Rita Schmidt Janet Seiz Nancy Sereduck Kent & Joy Short Edward & Elizabeth Shreeves Andrew & Joann Sinclair Nancy Sprince James & Barbara Stehbens Nancy & John Stensvaag Jill Sterner Duncan & Rachel Stewart Ryan Stolley Donna Sullivan Donald & Colette Szeszycki David & Judy Thayer Christie & Sarah Thomas Chris & Jeydith Traeger Joseph Urich Robert & Eileen Vogel Dwight David Walker Bruce & Dedi Walker Kevin & Norma Ward Jan C. Waterhouse Robert & Jerry Weir Frank & Evelyn Weirich Marilyn Wells Eric Welter William & Susan Whittaker Dennis & Veronica Wieland Marianne Wilkening* Matt Witry & Sarah Benson Witry Karen Witzke Linda S. Zimmerman
* denotes a donor who passed away this year A complete list of individual donors of $500+ can be found on our website.
NONPROFIT ORG US POSTAGE PAID PERMIT NO 185 IOWA CITY, IA
1121 Gilbert Court Iowa City, IA 52240 Crisis Line/Text: 1.855.325.4296 Crisis Chat: IowaCrisisChat.org Food Bank: 319.351.0128 Business Line: 319.351.2726
FY18 BOARD OF DIRECTORS BOARD CHAIR Christine Catney
VICE CHAIR Jeremy James
TREASURER Brent Bonner
DIRECTOR OF CRISIS INTERVENTION SERVICES
EXECUTIVE DIRECTOR Becci Reedus
DIRECTOR OF FINANCE Laura Bothell
CRISIS INTERVENTION COORD. Colleen McRoberts
BUSINESS MANAGER Angie Meiers
VOLUNTEER TRAINING COORDINATOR Sara Knox
FACILITIES COORDINATOR Russ Duccini
MOBILE CRISIS COORD. Rochelle Honey-Arcement
COMMUNICATIONS & DEVELOPMENT DIRECTOR
FOOD BANK & EMERGENCY ASSISTANCE DIRECTOR
Sarah Benson Witry
COMMUNICATIONS COORDINATOR Carly Matthew
FOOD BANK COORDINATOR Sydney Hofferber
DEVELOPMENT COORDINATOR Julia Erickson
EMERGENCY ASSISTANCE COORD. Danielle Winter
COMMUNITY OUTREACH COORDINATOR GRANTS MANAGER Jessica Lien
MOBILE PANTRY COORDINATOR Jennifer De La Cruz
Learn what happened in The Crisis Center community over the past year (FY2018) in this annual publication.