stat e m e n t of
Purpose “The St. Charles Convention Center is dedicated to exceptional customer service, delivered with a warm and innovative approach.”
The customer is the most important visitor on our premises. Customers are not dependent on us; we are dependent on them. They are not an interruption of our work; but rather the purpose of it. They are not an outsider in our business; they are vital to it. We are not doing them a favor by serving them; they are doing us a favor by allowing us an opportunity to do so. The purpose of the St. Charles Convention Center is to consistently exceed our customers’ expectations. •
Live the “Golden Rule.”
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Listen to them and their needs, no matter how small.
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Think “yes” in all situations.
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Conduct ourselves in a professional manner.
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Respond to needs within 24 hours.
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Remind staff that everyone plays a roll in selling the venue.
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Provide an environment where staff are enthusiastic.
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Empower employees to deal with issues and opportunities immediately.