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Helping you make

the right choice


What will ensure you get the best possible result?

Award winning, world class marketing

Emotionally connected buyers

Competitive bidding

Skilled negotiation

Premium price


Communication

We take the time to listen to you. Selling a home can be more successful when we understand your needs. Only then can we truly work together to achieve amazing results. Sometimes people can have a gift for talking, but listening is a skill too. Good communication is created when we stop and listen to what you’re thinking and feeling. We want to know what your expectations are so we can strive to exceed them. That’s why we urge you to complete the questionnaire at the end of this document. We’d like to know more about you and your property. We like to listen before we talk so we can service you better, and create the outcome you’re hoping for. Communication is the key to our success.

What this means for you? If an agent really listens to you, they will be aware of your specific needs and any expectations you may have. It makes for a more enjoyable selling experience and greater confidence when you know your agent understands you.


Anna Grech Senior Sales Consultant

Anna’s signature is the importance she places on providing exceptional client service. In 2011, her status as a finalist in the REIV Awards for Excellence, an award for outstanding achievement for customer service, reflected the success of her approach & the appreciation it attracts from clients. Clearly, Anna understands that being an agent is not just about selling houses, it is about helping people move on to the next stage of life and assisting them achieve their dreams. To be involved in such a significant event in people’s lives is something she considers a huge privilege. As a husband and wife team, Anna and Claudio’s personal track record of success in buying, renovating and selling over 35 properties in the Yarraville/Seddon/Footscray region since 1991 gives her a unique advantage when advising and assisting her vendors to attain rewarding real estate outcomes of their own. Their achievement in transforming homes from ‘traditional’ to ‘wow’ has provided Anna with authoritative market knowledge and an astute instinct for knowing what a property is worth and, perhaps more importantly, what it could be worth once some work has been done! This experience, along with her natural enthusiasm for helping people and contributing to her clients’ success, means she is immensely valued by her vendors. Prospective buyers too appreciate Anna’s input and her skill at matching people to property is second to none. Nevertheless, she is constantly updating her skills and undertaking career education, such is her commitment to be always improving. When not at work Anna is, of course, with her family, Claudio and their three children, who are the secret of her success!

Contact Anna Direct 9393 1670 Mobile 0438 446 051 Email agrech@jasstephens.com.au Office Yarraville Yarraville 104 Somerville Road Yarraville VIC 3013 Phone 9316 9000 Fax 9316 9099 Williamstown 1/66 Douglas Parade (Corner Stevedore Street) Williamstown VIC 3016 Phone 9393 1600 Fax 9393 1699 www.jasstephens.com.au


Company History

Craig Stephens

Alan Stephens

John Stephens

We’re a fourth generation family business. Jas H. Stephens origins date back to 1923 when Mr James Henry Stephens established the real estate firm in Yarraville. Since then, three generations of the Stephens family have carried on with the business, each making their mark in real estate. Craig Stephens is the current director. He took over from his father Alan Stephens and grandfather John. Craig has committed to taking the business to the next level. With a reputation as the agency of choice in the Inner West, Jas H. Stephens opened a second office in Williamstown in April 2010. More than ever, Jas H. Stephens is committed to maintaining the high levels of service that their customers have come to expect.

What this means for you? The team at Jas H. Stephens take pride in maintaining the long established reputation, which means you can be assured of old fashion values and high standards of customer service.

James Stephens


Why Sell with Jas H. Stephens?

Four key reasons to choose us. Our Reputation: The Jas H. Stephens team has invested in developing relationships that have lasted decades. But even if you only need to work with us once, you’ll experience a highly professional organisation in action that is 100% focused on achieving the best possible result for you. Our Local Knowledge: Nobody knows our area like we do. Our almost 90 years in business is testament to the insight and quality advice we are able to provide our clients. We have always focused on and specialised in the Inner West. Our Innovation: Our innovative, award-winning property marketing which embraces the latest internet and video mediums, our high levels of service and our meaningful communication with clients, all combine to deliver outstanding results. Our Ethical Approach: We believe in transparency and clarity. Nothing should be “secret”. We share information and develop relationships built on trust. Our ethical approach underpins our consistent business growth.

What this means for you? Our reputation, knowledge, innovation and ethical approach all means there’s no better team to help you achieve your real estate goals.


Size Matters

Number of sales in the Inner West from 2006 to 2010

1825

Jas H. Stephens has sold a lot of real estate over the last five years, more than any other agency. When you list your property with Jas H. Stephens, you also engage one of the most experienced sales teams boasting nearly 90 years of combined real estate experience in the Inner West.

(Source: REIV November 2010)

2000

1533 1500

1000

852

797 509

500

the best possible outcome for vendors. Our superior results speak for themselves.

Barry Plant

Burnham

Frank Trimboli

increased competition at auctions ensuring

Hocking Stuart

more open for inspections. This leads to

Biggin & Scott

We meet more people and conduct

0

Sweeney

What this means for you?

Jas H Stephens

237 197

160

Compton & Green

What the figures say.


Multi Award Winning Agency

There are many ways to view success. At Jas H. Stephens, our focus has always been on achieving the best possible results for our clients. We also believe we uphold the highest levels of integrity and professionalism not just within our own industry, but in business. Our true reward is the many loyal customers who trust in us to sell their homes, but it’s also great to be recognised by our peers. Jas H. Stephens has regularly been acknowledged at the Real Estate Industry Awards across multiple categories. To be acknowledged by our peers like that is very humbling, as it reflects on the whole team and the calibre of our work. But when it comes to the crunch, nothing beats the smile on a customer’s face when we achieve a premium result.

What this means for you? The Real Estate industry is very competitive. The REIV Awards for Excellence are judged by people in the business. To be acknowledged by our peers in this way means our marketing methods, skills and knowledge are of the highest standards, which leads to excellent sales results.


Our Commitment to Community

Choose an agent that has a heart. Giving back to the community that supports us is a vital part of our philosophy. We support a large number of community and sporting groups both locally and further afield. We donate our auctioneering skills to fundraising activities held by local groups and have provided more than 200 Community Boards annually. We’ve been part of the Inner West community for almost 90 years. We love it here and we love helping where we can.

What this means for you? When you choose Jas H. Stephens to sell your home, not only are you getting one of the most experienced and professional agents in the Inner West, but you are choosing an agency that supports your community.


Before I arrive at your home to discuss the most appropriate way to market your property, to obtain the highest possible price, I would appreciate your input into this process. In other words, I like to work with my clients and draw upon their thoughts, to achieve the best results.

1 Have you ever sold a property before?

Questionnaire

Yes / No (please circle)

2 What did you like or dislike about the process? Likes: Dislikes:

3 Apart from achieving the highest possible price, in order from 1-9, what is most important to you? Marketing

Fees

Agency size

Open houses

Internet exposure

Client Communication

Feedback

Agent’s service

Agent’s negotiating skills

4 What do you think your home might be worth?

$

5 When are you thinking of selling your home? Now

3 – 6 months

12 months

1-3 years

6 Have you been referred to us? If so, who by?

7 What do you see as the main advantages/features of your property?

8 Do you have any ‘special requirements’ in regards to the marketing of your home? (ie: Inspection by appointment, shoes to be removed before entry, etc)

9 What ‘criteria’ will you be basing your selection process on when choosing your preferred agency to sell your home?

Thank-you


What our clients have to say

Just one of the many testimonials we receive. “You have done an awesome job in selling our property in an efficient and professional manner considering the property was tenanted and the market in Williamstown had slowed down. When I reflect on this, it shows it was a privileged to be able to sell at a premium price based on the current market conditions, without both of you I think my property would not have achieved such a price.” Vuth & Jane Pin “We have dealt with Jas H. Stephens a number of times over the years either buying, selling or renting and I must admit, the service just gets better and better.” Mr & Mrs Slavkovski “Not only was it a remarkable sale result, but your team’s knowledge of the area and your professionalism is undeniably an asset to your company. We found you to be very confident in your abilities and in turn that made us feel more at ease. Thank-you for all of your efforts and achieving a sensational result. We believe that your team did go that extra five percent!” Natalie & Jason

What this means for you? The greatest compliment is an unsolicited letter of gratitude from a past client. We aim to make every client feel like this. We have many testimonial letters – please ask us to see some more.


Trade References You only have one chance to make a first impression. Make sure your home leaves a positive and lasting impression on prospective buyers. Take the hassle out of finding trades people. These contacts have been proven to be reliable and we recommend them in helping you present your home in it’s best condition in order to achieve a successful sale.

Air conditioning Alarms Building inspector Building materials Carpenter Cleaner Conveyancer Data/voice cabling Electrician Electrician Fencing Floor polishing Furniture hire Gardener Handyman Handyman Heating Insulation Intercoms Kitchen appliances Kitchens/joinery Locksmith Mortgage broker Mortgage broker Painter Painter Plasterer Property stylist Plumber Reblocker Rubbish removal Self storage Solicitor Telephones TV antennas

J & S Cooling – Joe Protocomm Networks – Nick Neighbourhood Inspection Services – Bruce Home Hardware Footscray – Tony or Barry Paul Taylor Jims Cleaning – Catherine or Sara Sargeants Conveyancing – Paula Protocomm Networks – Nick Zap Electrical – Peter Renewable Energy Solutions – Anthony Brimbank Fencing – Chris or Frank My Flooring – Jason Lee Decorating with Di – Di Turtle Gardens – Ashley DB Property Maintenance – Darryl Renowned Property Maintenance – Raf J & S Cooling – Joe Renowned Property Maintenance – Raf Protocomm Networks – Nick E & S Trading – John Dawson Kastoria Furniture Company – George IOS Locksmiths – Steve Landmark Financial – Marie Provincial Home Loans – Max Powerhouse Building Group – Steve ARAM Painting Services – Hamid Highpoint Plastering – Milan Decorating with Di – Di G & B.E. Neil – Geof Advanced Reblocking Specialists – Martin Maask Industries – George Public Self Storage – Dion Slater & Gordon Footscray – John Spillane Protocomm Networks – Nick Protocomm Networks – Nick

0418 384 136 0408 321 635 0411 801 017 9689 1444 0419 894 890 0403 553 315 9391 8499 0408 321 635 0433 318 666 0431 700 524 0412 780 849 0427 558 282 0414 810 369 0438 889 296 0411 617 223 0429 705 819 0418 384 136 0429 705 819 0408 321 635 9937 7525 0410 757 256 0418 542 551 0417 380 115 0438 430 436 0488 778 028 0410 404 804 0410 543 321 0414 810 369 0417 323 492 0418 319 550 0421 333 009 9689 8222 9689 7000 0408 321 635 0408 321 635


How to choose your agent

Choosing the agent is the most important decision when selling your home. Taking the legal requirements for granted, there are many things that can, and should, influence your choice of agent. Important criteria to consider: The agent themselves: Experience, integrity and the profile of the company for which the agent works is paramount. Also consider their results in the local market place. Trust: Research shows up to 90% of sellers use the recommendations of friends and family to select their agent. This can be a great indicator. Knowledge: The agent should be able to justify the valuation price with supporting evidence including recent, comparable sales. Market reach: Is your agent able to bring relevant buyers to your property? Do they have a history of effective property marketing? Overall, choose your agent first and THEN work with that agent towards establishing the correct market value.

What this means for you? Choosing an agent you feel comfortable with and you feel listens to you is the most important step in selling your home. From there, open communication during the selling process is important in achieving a result you are hoping for.


Anna Grech