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issue 2 - summer 2015

theinstaller magazine


Currys/PC World become an iKBBI Sponsor





be inspired Craftsmanship, creativity and innovative technology

Harmoniqe MD060

Vivid IV


Integral Collection valve fitting as featured on the Vivid IV IVCN021 Wall

Integral Valve Compression nut and piping


Towel Warmers & Radiators Vogue (UK) Limited, Strawberry Lane, Willenhall, West Midlands, WV13 3RS T+44 (0) 1902 387000 | F+44 (0) 1902 387001

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Welcome & Contents







14 INDUSTRY NEWS supplied by  kbbdaily 17

BUSINESS MATTERS by Stephen Metcalfe MP




PRODUCT FEATURE Cooling Appliances






INSTALLER ADVICE by Flame Heating Spares

35 PRODUCT FEATURE Tools, Power Tools & Equipment 38



Q&A with Christine Masson


STEP BY STEP by Sharkbite


PRODUCT FEATURE Kitchen Sinks & Taps


PRODUCT FEATURE Shower Screen & Enclosures





Firstly, I would like to publically thank all those who contributed to our first edition in April. It was a labour of love for all involved and I was delighted that so many contributed and fed back positive reviews. It’s not easy pulling a credible publication together, so massive thanks must go to the editorial team Rob, Emily, Janine, Lorraine, Lyndsey and Clare for their amazing efforts. With such a great job done with issue 1, we’ve had one hell of a task in producing the follow up, but by jove, I think we’ve actually cracked it! With another headline exclusive and our exciting new sponsor Currys PC World, this edition is another bumper filled read, which I trust you will all thoroughly enjoy. Subscriptions are growing in line with expectations and we’re now seeing a bright future for the magazine. Thanks again for all contributions this month… and enjoy!

Damian Walters iKBBI CEO

issue 2 - summer 2015

theinstaller magazine

On the cover ...

Currys PC World’s Head of White Goods Marketing Zeena Hill, pictured with iKBBI CEO Damian Walters See pages 4 to 6



iKBBI News



iKBBI News The Institute of Kitchen, Bedroom & Bathroom Installers (iKBBI) is delighted to announce that Currys PC World has enlisted as the institute’s latest sponsor. This increases an already impressive portfolio of British and international brands, which support the aims and objectives of the government sanctioned organisation. The three-year-deal will deliver significant benefits to iKBBI members, including access to dedicated business advisors both in-store and on the phone, together with access to a huge range of competitively priced white goods. Additionally, and in line with the iKBBI’s initiative to support its members to develop a credible online presence, the sponsorship will provide members with IT products and specialist in-store advice and support from the company’s ‘Technical Knowhow Team.’

“We are delighted with our agreed collaboration with the iKBBI as it gives us access to a highly targeted and strategically important audience who we can genuinely help on a day-to-day basis. Our goal is to support iKBBI members in giving them access to thousands of products with business account benefits and to help their customers find the right appliances for them.” whilst helping to improve their business and customer product choice. We look forward to a long and mutually beneficial relationship, offering an extensive range of products and services. Our goal is to support iKBBI cont. on p6

Speaking immediately after the collaboration had been agreed, iKBBI CEO Damian Walters said: “We’re absolutely thrilled to have attracted yet another world-class brand to support our mission and I’m confident that Currys PC World’s arrival will bring yet another great benefit to our members and of course the customers they serve.” Damian continued: “The sponsorship will assist those members who operate in the B2C private sector in particular, providing them with a unique opportunity to offer their customers a wide range of kitchen appliances thereby strengthening their own proposition and USP within this fiercely competitive marketplace. Additionally, it will help our members to select and use the right technical hardware to enable them to operate an efficient and modern service.” Currys PC World’s Head of White Goods Marketing Zeena Hill, pictured with iKBBI CEO Damian Walters said: “We are delighted with our agreed collaboration with the iKBBI as it gives us access to a highly targeted and strategically important audience who we can genuinely help on a day-to-day basis,


iKBBI News

“We’re absolutely thrilled to have attracted yet another world-class brand to support our mission and I’m confident that Currys PC World’s arrival will bring yet another great benefit to our members and of course the customers they serve.” ... cont

members in giving them access to thousands of products with business account benefits and to help their customers find the right appliances for their needs.” Currys PC World are part of Dixons Carphone plc, Europe’s leading specialist electrical and telecommunications retailer and services company, employing over 40,000 people in


11 countries. Focused on helping customers navigate the connected world, Dixons Carphone offers a comprehensive range of electrical and mobile products, connectivity and expert after-sales services from the Geek Squad and Knowhow. Combining Dixons Retail’s successful and sustainable multi-channel approach to electrical retailing, with Carphone Warehouse, one of Europe’s largest independent telecommunications retailers, Dixons Carphone plc began trading as a merged entity on 7 August 2014. For more information about Currys PC World, please visit Follow us on: @curryspcworld


iKBBI News

OMEGA PLC BECOMES LATEST The Institute of Kitchen, Bedroom & Bathroom Installers (iKBBI) is delighted to announce that it has agreed with kitchen manufacturing giant Omega PLC, to become the latest business to support the innovative iKBBI Installation Standards Partnership initiative. Omega is behind some of Britain’s most recognised brands, all manufactured in its immense 315,000 square feet factory facility in Doncaster, Yorkshire including: English Rose, Chippendale, Sheraton and Mackintosh. The company has pledged its support to this unique industry initiative, confirming its commitment to high standards within the field of installation.


“We are a major brand and passionately believe in installation standards”

Omega PLC’s Head of Contracts Gary Andrews, has exclusively told ‘The Installer’ magazine how pleased the Omega team is to be associated with the iKBBI and the iSP in particular. He said, “We have kept our eye on the iKBBI for some time and have noticed the rise in initiatives and member benefits and perhaps more importantly, the growth in support for the organisation and we are therefore delighted to be associated with it.” He continued “We are a major brand and

Gary Andrews, Head of Contracts at Omega PLC with iKBBI’s CEO Damian Walters

passionately believe in installation standards and for the wider welfare of the kitchen community hence our agreement to sign up to the Installation Standards Partnership. We look forward to moving forward together.”

iKBBI News

iKBBI STANDARDS PARTNER Omega employs the services of many kitchen, bedroom and bathroom installers and is provider to in excess of one hundred retailers and stockists and is therefore a major influencer and opinion former. Like the iKBBI, the company obviously cares passionately about maintaining high standards of installation and raising them where necessary. iKBBI CEO Damian Walters comments: “We’ve been in talks with Omega for some time and are delighted that they are finally on board and fully supporting the iSP. Our objectives are to add value to our membership, not just at installer level, but at retail too, and we feel that we are already achieving these

objectives to a network of local, regional and national retailers; therefore, we are always keen to attract the best, and make no mistake, Omega is a big hitter!”

“We see Omega as another significant milestone in the history of the iKBBI and we are incredibly proud to be aligned with this kitchen heavyweight.”

Omega will benefit from the entire iKBBI team and its supporters, a fact outlined by iKBBI Business Development Manager Lisa Dines who added: “We will be supporting Omega PLC with a wide range of initiatives including installer recruitment, retention, reward as well as crucial due diligence.” Tel: 01405 743 333

Damian continued by saying, “We see Omega as another significant milestone in the history of the iKBBI and we are incredibly proud to be aligned with this kitchen heavyweight.”


iKBBI News

UNIQUE CONSUMER PROTECTION INSURANCE CLOSE TO LAUNCH Consumer protection insurance isn’t new. Many trade associations offer policies, which ultimately support customers of retailers that fall into liquidation. The customers of companies that do not offer such protection are inevitably exposed to significant financial loss, with installers also feeling the pain as the business goes under. However, the iKBBI have been developing a new and holistic policy with a leading specialist in consumer protection, which will not only include protection for the consumer in the event of a collapse, but now also financial protection for the installer too. Over the years, many businesses have ceased to trade, from MFI to Dolphin and more recently Tesco Kitchens & Bathrooms. Thankfully, many customers were protected, either by insurance policies or by their own bank or credit card provider. However, what is common is the significant loss felt by the installer who was contracted to complete the installations – many of whom have lost tens of thousands of pounds over more than one retail collapse. The new insurance scheme will be available to iKBBI Installation Standards Partners, with a specific aim to raise standards and to support

consumers and installers in the event of a member firms insolvency. iKBBI members who undertake the relevant contract for the retail customer will be protected against loss for the non-payment of contract where the contract has not been started, they have not been paid, there is no right of set off by the retailer and that they haven’t breached the terms of their agreement with the retailer. For the consumer, it means that the original installer completes the project, which in addition to financial protection, also reduces the inconvenience and stress suffered when these unfortunate situations arise.


The iKBBI is pleased to announce that as part of its ongoing growth, it has appointed a new Communications Manager position, with an objective to develop and deliver a robust communication strategy for the institute. Denise Mayell joins the iKBBI HQ team next week, with further updates to follow.

WINNER! The lucky winner of our competition in issue 1 (Spring) and recipient of the prize, a 1000mm Manhattan 8 straight slider enclosure with side panel by Manhattan Showers Ltd, is Mark McEvoy of Mark McEvoy Interiors, an established installation business from Teddington in Middlesex. When told the news Mark expressed how pleased he was and said, “It makes a change as I never usually win anything!” Turn to page 37 for this months competition where you can win a Perrin & Rowe instant hot tap worth £950!


iKBBI News

RECRUITMENT SUPPORT FOR THE INDUSTRY The iKBBI recently launched a new tool for its Installation Standards Partners, allowing free access to a database of installers who are actively seeking opportunities to work with local, regional and national retailers. Since the launch of the initiative in June, over 600 installers have registered on the database, with around a 50-50 split between kitchen and bathroom installation specialists – not all of whom are current iKBBI members. iKBBI compliance manager Christine Masson said: “The initiative, which is exclusively accessible by our retail Installation Standards Partners (iSP’s), provides another way for us to support our members when they expand their commercial income streams, it is also a useful tool for our iSP’s and their recruitment challenges.” Christine added: “We’ll ramp up this initiative over coming weeks and also plan to launch additional services, to include a database of experienced Installation Managers who are actively seeking new challenges within the industry.” Installers can upload their details to the new register by completing a two minute survey at: uk - Installation Managers wanting listing should email their CV to:

iKBBI SUPPORTS THE INAUGURAL SCOTTISH HOME IMPROVEMENT AWARDS The Institute of Kitchen, Bedroom & Bathroom Installers is proud to be supporting the inaugural Scottish Home Improvement Awards 2015 in association with Tradepoint. The awards have been created to identify and reward the very best companies that operate within the home improvement industry in Scotland, with categories including Scotland’s best kitchen and bathroom supply & installation company. Paramount Creative, the company behind the awards is searching nationwide for Scotland’s best

firms as voted by their customers. Five finalists from each category will be shortlisted and all finalists will be researched and reviewed by a team of independent judges. The winners will then be announced at a Gala Final on Friday 21st August 2015 which will be held at The Crowne Plaza in Glasgow.

CONGRATULATIONS! The iKBBI would like to congratulate Membership Manager Lynsey Easom and her husband Gary on the birth of a baby boy. Charlie was born on Wednesday 1st July and is pictured here with big sister Gracie and brother Max.



FEARS FOR THE FUTURE Chief Executive Damian Walters expressed concern this week, fearing the recent economic global woes may have pushed a high volume of experienced installers away from the industry over recent years. Speaking exclusively to ‘The Installer’ magazine, Damian explained that many time served professionals had fallen victim to the recession and had taken their expertise into other sectors, “With demand from retailers on the rise, we are already witnessing a shortfall of professional installers being available in the marketplace.” “Quality bathroom installers are in demand at the moment, as many who operated over the last decade have either hung up their tools, or have adapted and taken their skills into other, perhaps more stable sectors, gas installation


being a prime example. This has been as a direct result of failing businesses and a lack of consumer confidence in the economy,” Damian said. As the nation continues to recover, inevitably local and national retailers will be seeking the services of professional installers, but with a lack of career entry opportunities for young talent, there will almost certainly be a lag and a subsequent shortfall whereby supply doesn’t meet demand. When asked how we tackle this, Walters said: “There is no simple solution here,

the iKBBI is working with BIS (The government’s department for Business, Innovation & Skills) on its Apprentice Trailblazer initiative, as well as guidance from City & Guilds on attracting youngsters, the next generation of professional installers, into the industry. Additionally, as consumer confidence and demand returns, retailers are urged to review their recruitment and retention policies to ensure that they not only attract, but retain the best and most professional installers in the market, ensuring that they are not lost to the private sector.”

Industry News

supplied by

IKEA TO TRIAL NEW RETAIL FORMAT WITH KITCHEN PLANNING STUDIO Swedish home furnishing giant Ikea is set to open a new format of retail store in Norwich this autumn, with the branch acting primarily as a planning studio for customers looking to plan and purchase kitchens. The new Norwich store will be the first of Ikea’s Order and Collection Points, a new format it plans on rolling out across the UK to make shopping with the retailer “easier and more convenient,” according to the company.

GEBERIT RELEASES AUTUMN TRAINING DATES Geberit has announced the autumn dates for its free-to-attend training modules for installers as part of its Training Academy. The training days allow installers to choose from different training modules with various levels of experience. Training modules include standard and premium WC systems and piping systems. The company also offers personal or ‘bespoke’ training days that can be organised with an installer’s Geberit area sales manager. All training days are carried out at Geberit’s Training Academy in Warwick. Attendees receive a free Geberit Duofix frame and flush plate. The company has already seen 350 installers taking part in the training days so far this year. Geberit’s autumn training days are as follows: Sanitary and Geberit AquaClean 9 September 23 September 7 October 21 October

Supply and drainage systems 10 September 24 September 8 October 22 October “We are extremely excited to announce our plans to test and explore Order and Collection Points as an addition to our current sales channels,” said Ikea UK country manager Gillian Drakeford. “We know that customers in the UK like to shop across many channels and using multiple devices.” “Our customers are also telling us that with 18 stores in the UK, we are often too far away. Order and Collection Points give us the opportunity to trial new ways of being more accessible to our customers,” added Drakeford.


ABACUS HOLDS WETROOM TRAINING DAY Abacus Manufacturing Group recently held a training day aimed at bathroom installers who were interested in learning how to fit and install wetrooms and become “waterproof professionals”. Abacus Managing Director Ian Pattison headed up the training day for the 15 bathroom installers who attended, using the brand’s Elements product range to demonstrate how to waterproof a room. “It was a great day and very beneficial for the installers to see how to use Elements in order to create a completely waterproof wetroom,” said Pattison.

Industry News

supplied by

MAX-TOP RELEASES SPECIALIST INSTALLATION TOOLKIT FOR QUARTZ RANGE Kitchen worktop company Max-Top has launched a specialist blade and drilling toolkit designed specifically for the installation of its Max-Top Quartz work surface range. The toolkit features a diamondencrusted blade designed for clean cutting, as well as vacuumbrazed hole saws for accuracy, electroplated diamond hand pads for sanding surface edges and a bevel cutting cone for creating decorative edging on quartz worktops.

The installation toolkit is available from Max-Top Quartz stockists. “The Max-Top Quartz installation toolkit is the latest in a series of exciting developments for our company and demonstrates our ongoing support for installers in the sector,” said Max-Top Managing Director Stephen Moss. “The kit consists of everything an installer may need when fitting the unique quartz surfaces and promotes best practice in aesthetics and efficiency. Thanks to the robust

durability of the saw and blade technology, the equipment ensures longevity of use and precision and accuracy with each and every fitting.”

UK CONSTRUCTION WEEK ANNOUNCES SEMINAR PROGRAMME HOSTS UK Construction Week has confirmed that broadcast journalists John Humphrys, Krishnan GuruMurthy and Steph McGovern will host the main stage seminar programme at the event in October. The journalists will take part in debates, panel discussions, CPD seminars and workshops at the event, which for the first time will include the three-day Kitchens & Bathrooms Live show on 6-8th October. John Humphrys will host the first day of the event to discuss Government policy, the housing crisis and the economy. BBC financial correspondent Steph McGovern will chair the second day, while Krishnan Guru-Murthy will host the final day to discuss procurement opportunities, unification of the industry and

building information modelling – BIM. “Right from the start we have set out to create a content schedule that tackles the real issues facing the industry today and so it’s crucial that the hosts have the experience and skills to ask those probing, challenging questions that really bring the debate to

life,” said Richard Morey, group events director at the show’s organiser, Media 10. “To have such heavyweight figures as John Humphrys, Steph McGovern and Krishnan Guru-Murthy come on board to host the main stage is a privilege – I cannot wait to see what they bring to the table.”


Industry News

supplied by

J. ROTHERHAM INSTALLS THE UK’S FIRST DEDICATED SINTERED STONE PRODUCTION LINE J. Rotherham has installed the UK’s first dedicated sintered stone production line. J. Rotherham’s investment includes a new Breton CNC saw, NC300 CNC router and a new 5 axis Breton Classica waterjet; the most precise machine available on the UK market. Designed specifically for cutting sintered stone slabs, the high pressure water jet creates a precise, clean cut like no other. Due to the tensile strength of sintered stone, J. Rotherham’s new water jet method is especially valuable when mitring high-quality worktops for built-up edges or when specialist shaping is required. A worthy addition to its 17 acre state-of-the-art manufacturing facility in Yorkshire, J. Rotherham’s integration of this production line is to primarily create increased capacity whilst achieving the best finish across the newly launched Lapitec and Neolith sintered stone worktops. • Neolith sintered stone worktops are available in 23 finishes of 3mm, 6mm and 12mm thicknesses • Lapitec sintered stone worktops are also available in 23 finishes but thickness choices are 12mm and 20mm.

ZIP REBRANDS AND PLANS NEW AUTUMN CAMPAIGN Tap manufacturer Zip has unveiled its new brand identity with a new logo and the strapline, ‘IT’S WATER. REFRESHED.’ According to the company, the rebrand is designed to better represent its position in the market of not just hot water taps but also chilled and sparkling filtered tap water. The company’s previous strapline was “Instant boiling water.” “Our new brand better reflects our diverse range of products but also our proposition – that we are all about providing the purest, healthiest water possible, anyway


you want it – instantly,” said Zip Sales and Marketing Director Paul Colebrook. “Our new-look marks the start of a very exciting few months, and years – it’s not just our brand identity that has been given a makeover – our products have too! “We can’t wait to unveil some exciting new products to our residential and commercial customers, we know they will love them as much as we do. Watch this space for our new campaign, launching this Autumn.”

DARTS CHAMPION ADRIAN LEWIS VISITS TWYFORD HQ FOR DARTS CHALLENGE Two-time Professional Darts Corporation world champion Adrian ‘Jackpot’ Lewis, pictured left, visited the Twyford headquarters in Alsager for a meet-and-greet and nine-dart challenge, as part of a 12-month partnership between himself and the brand. Lewis attended with his manager, former world champion Keith Deller, and their wives. The group was given a tour of the showroom and presented with darts-themed cakes donated by Biddulph-based Cakes by Millrise. Twyford project manager Steve Flannery, pictured right, won the nine-dart challenge, and donated his prize of a darts board and set of darts signed by Lewis and Deller to a charity auction. Twyford formed a year-long sponsorship deal with Lewis earlier this year. “We thoroughly enjoyed welcoming Adrian to our Alsager headquarters,” said Twyford marketing head Sabine Mané. “He spent the whole afternoon playing against, and chatting with, members of staff and generated a real buzz about the place. Darts is such a popular viewing sport now across a really wide demographic that we look forward to maintaining this highly productive relationship over the rest of the year.”

Business Matters

iKBBI PATRON AND MEMBER OF PARLIAMENT STEPHEN METCALFE DISCUSSES HOW THE NEW GOVERNMENT ENTERPRISE BILL CAN HELP INSTALLERS I hope that installers are aware that this government is committed to ensuring that the UK truly becomes one of the best places in the world to do business, and the new Government Enterprise Bill is key to this, because it is drafted in recognition of the importance of keeping small businesses at the heart of our economic plan. The Federation of Small Businesses reported that at the beginning of 2014, small firms accounted for a huge 99.3 per cent of overall private sector business in the UK. Small businesses alone (those with fewer than 50 employees) account for 48 per cent of private sector employment and 33 per cent of private sector turnover. It really is difficult to exaggerate the importance of small businesses to the overall economic wellbeing of the UK. Having worked in my own family business, I understand that one of the biggest barriers to progress in business is needless red tape. That is why I am so pleased that at the centre of the new Enterprise Bill, is the slashing of burdensome red tape that gets in the way of so many businessmen and women up and down the country. The Business Secretary Sajid Javid, has promised cuts in regulation worth £10 billion in total. In addition, small businesses will benefit from the extension of a Primary Authority regime; meaning that businesses will be permitted to operate under one rule set according to their local authority – making it much easier for businesses to grow and expand into different parts of the country. Equally important to small businesses, and I imagine of particular concern to the readers of ‘The Installer,’ is the issue of late payments. Late payments are set to cost British business more than £40bn this year. As Sajid Javid

Stephen Metcalfe, MP & iKBBI Patron

recently pointed out, the average amount owed to a small business is more than £30,000. To tackle this problem, the government has proposed the setting up of a Small Business Conciliation Service, which will make it easier for small businesses to settle their payment disputes with customers. This should also help to encourage a more business friendly payment culture throughout the British economy. These are just a few of the many measures being taken in this ‘no nonsense’ bill. It has long been the intention of the Conservatives to make Britain one of the best places in the world to do business. In making this a reality, it is important to recognise the huge role that small businesses play in the overall economic picture. The new Government’s Enterprise Bill is a hugely important step on this journey.

Stephen Metcalfe Member of Parliament for South Basildon & East Thurrock


Business Matters


says Yvonne Orgill, Chief Executive of the Bathroom Manufacturers Association

Annual Bathroom and Kitchen Business Conference The iKBBI has also confirmed it will be exhibiting at this year’s Bathroom and Kitchen Conference which will take place at Heythrop Park, Oxfordshire. The conference is open to all in the bathroom and kitchen industry and will include speakers from a variety of fields, including former head of Digital Marketing for Microsoft, Allister Frost and award-winning newsreader, journalist and broadcaster, Michael Buerk.

The iKBBI, and the Bathroom Manufacturers Association have been working together to help raise awareness of the need to improve professionalism throughout the industry. Projects taking place over the coming months will see the partnership strengthened further. “The iKBBI has been a great supporter of the BMA for a number of years, helping us to promote a variety of projects, including the Bathroom Academy and our Annual Bathroom and Kitchen Business Conference, which takes place in October,” says Yvonne Orgill, Chief Executive of the Bathroom Manufacturers Association. “We are going to be re-launching the Bathroom Academy at this year’s conference and the iKBBI will be key in getting the message out to plumbers and installers about this comprehensive training programme for the bathroom industry.” The Bathroom Academy has been created by the industry for the industry with experts from many varied parts of the bathroom industry working together to create a unique learning experience. Further information is available on the website


The conference runs across two days with a charity golf challenge and golfing dinner, hosted by Southampton FC legend, Francis Benali, on the 12th October followed by the full day exhibition and conference on the 13th. To find out more details about the Kitchen and Bathroom Business Conference 2015 please visit: Additional information can be obtained from the BMA’s Keele University offices at: Bathroom Manufacturers Association, Innovation Centre 1, Keele Science and Business Park Newcastle-under-Lyme, ST5 5NB Tel: 01782 631 619 Fax: 01782 630 155

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Product Feature, Cooling Appliances


Understanding the latest technology in the cooling market can help installers build confidence and trust with customers who may reach out to them for advice. It also provides a great opportunity to influence the decision making process towards models which are swift and stress free to install. We’ve caught up with some of the top bods from the industry to get their thoughts. Like electricity or running water, having a cooling appliance is a must in every home and, with more and more people moving and improving their homes, the installation of these must-have appliances is only set to increase. Head of Built-In at Leisure and Beko plc, Murat Spaci, shares this belief: “The cooling market grew by 10.4% last year; which coincided with average earnings overtaking inflation and unemployment levels reaching an alltime low. Housing transactions topped 100,000 for the first time since 2007. Home owners are now in a position where they can afford to refurbish their homes, including upgrading their kitchen appliances.” If you open a brochure for any cooling appliance manufacturer you’re sure to see a host of product features, so identifying the ones that matter to customers is a must. Richard Treffler, Kitchen Product Manager at Miele, said: “The core shopping fundamentals have not changed. Consumers are looking to maximise space and keep food fresher for longer. The cost of running the appliance and the energy ratings are now also at the forefront of the customer’s mind.” Liebherr’s Divisional Manager UK Tim Hutchinson also states: “One of the continuing areas for development in refrigeration and freezing is energy efficiency. Our appliances offer customers a rating of A++ and A+++, plus our A+++ is 20% more energy efficient than the base level required. Over the years we have been making our appliances more and more energy efficient so we now have a number of models in the A+++ category.” cont. on p23


Product Feature, Cooling Appliances

Our built-in appliances are very easy to install because they have special positioning installation guide strips to help marry the appliance with the furniture door. Liebherr built-in ICBN 3366

Tim Hutchinson, Divisional Manager at Liebherr UK


Product Feature, Cooling Appliances

Liebherr built-in SBS 7014


Product Feature, Cooling Appliances ... cont

Now, while some customers are going to be won over by the latest and very best features, there’s always going to be those that are primarily concerned with the bottom line. When you take a look over a whole kitchen, refrigerators and freezers are the only ones that are on 24 hours a day, seven days a week, so there’s good reason for highlighting how a great saving can be made by investing in an energy efficient model. Tim continues: “You need to remind them that electricity costs are only likely to increase for all of us, so investing in an A+++ machine is investing in the future. As energy gets more expensive, they’ll be better placed.” Murat agrees, stating that, “the right cooling appliances can help save money on bills long-term.” Richard concurs: “Our K30000 built in refrigeration appliances are all A++ energy rated as standard, saving around £40/year relative to a ‘A’ energy rated model according to the Energy Saving Trust. All of our refrigeration appliances are tested for the equivalent of 20 years of use and so over the lifetime of the product offer consumers a cost effective proposition.” Murat also points out that, “The Beko ASN541 EcoSmart fridge-freezer, for example, saves households £11 a year, amounting to £110 over ten years.”

“Home owners are now in a position where they can afford to refurbish their homes, including upgrading their kitchen appliances.”

Miele KFN37692 IDE Fridge Freezer

Liebherr BioFresh

Murat Spaci, Head of Built-in at Leisure & Beko Plc

But it’s not just energy ratings that can save customers money. Tim notes: “Food wastage is a big problem in the UK and manufacturers are helping to combat this issue by producing refrigerators that can help to make food last longer with high-tech features. Our innovative BioFresh drawers provide the right humidity for specific types of food such as fish, exotic fruits and meat and dairy. The extra days it can add are outstanding; cheese 100+ days, carrots 30+ days, lettuce 8+ days etc.” Energy efficiency and food wastage might be the hot topics in refrigeration and freezing, but


cont. on p24


Product Feature, Cooling Appliances ... cont

knowing where you can provide unique insight can give installers the edge. Tim says installers should highlight “soft-close technology, as it stops the door from being slammed. On tall units, you have to consider that the furniture doors can be quite heavy. If the appliance doesn’t have soft-close technology, the door can slam, which can lead to spillages inside the appliance. Over time, the spills may leak into the gaps and this could lead to the need for repairs. By simply looking for a model with soft-close technology, you can avoid this issue.” He also highlights: “We have a lockin pin accessory, which can prevent the door from opening wider beyond 90 degrees so that it doesn’t bash into adjacent furniture or appliances.” So what do installers need to consider when installing cooling appliances to ensure they get the best margins with timely and problem free installations? Richard comments: “There are two main points to consider. Always ensure that there is enough space for the fridge-freezer to be opened with ease and that there is also enough ventilation space surrounding the unit, helping to ensure optimum performance.” Tim adds, “Like everything in life, quality is reflected in the price and so an easy to fit appliance is likely to cost more than a cheaper, more difficult to fit, less energy efficient and less well made machine.”

“We offer training at our new facilities in the UK. There’s also training videos for built-in models, which you can view on YouTube, which show every step.” Tim Hutchinson, Divisional Manager at Liebherr UK

While fitting the product is the job of the installer, manufacturers need to play their part in reducing potential problems or margins for errors. Richard says they’re offering training programmes with: “practical and interactive sessions, designed to ensure that attendees leave with sound knowledge, as well as confidence. Our customer call centre also benefits from technical advisors who are always on hand to offer support, as well as engineers for if an installer has a more challenging question.” Tim concludes “We offer training at our new facilities in the UK. There’s also training videos for built-in models, which you can view on YouTube, which show every step, even from how best to open the box so as not to damage the appliance.” Liebherr Miele Beko

“Always ensure that there is enough space for the fridge-freezer to be opened with ease and that there is also enough ventilation space surrounding the unit, helping to ensure optimum performance.” Richard Trefler, Kitchen Product Manager at Miele.

So how can fitting one model be easier or simpler than another? Tim suggests: “Our builtin appliances are very easy to install because they have special positioning installation guide strips to help marry the appliance with the furniture door. This is a critical stage in the installation process, as it must be done correctly to ensure that the appliance shuts correctly. It’s essential to install an integrated appliance accurately, otherwise it won’t work properly or the lifespan will be greatly reduced.”


Liebherr built-in IKBP 3554

The Finest Kitchens Deserve The Finest Food Storage Solutions. Liebherr is the perfect choice for nocompromise cooling products in your kitchen projects, with an unrivalled range of sizes, options and finishes all featuring award-winning innovation. • Built-in • Freestanding • Wine • Side-by-side • Designer Take a fresh look at the range of design options available to you only from Liebherr.

Sponsor News FRANKE EXTENDS ITS POPULAR CENTINOX SINK RANGE WITH FOUR NEW UNDERMOUNT MODELS Franke has extended its popular Centinox sink design with the addition of four new stainless steel undermount models, complementing the existing inset option. Centinox is positioned between Franke’s Kubus and Peak ranges, offering installers a wider choice of undermounts at different price points. The new Centinox models are part of Franke’s Specialist range, which was updated in April with new sinks, taps, extractor hoods and waste sorters and are CMX 110 17 half bowl, CMX 110 34 small single bowl, CMX 110 50 large single bowl and CMX 160 34-17 1.5 bowl options fit a range of cabinet sizes from 400mm to 600mm. The crisp, linear design of the Centinox is emphasised by the square basket strainer waste and tight 12.5mm corner radii and the silk stainless steel finish makes it highly durable and very easy to clean. The new Centinox sinks extend the choice of stainless steel undermounts in Franke’s portfolio in a range of materials and design styles.

BLUM’S TECHNICAL SUPPORT HOTLINE LEADS THE WAY IN KITCHEN DESIGN AND INSTALLATION CONVENIENCE In January 2015, Blum extended its hotline hours to 8am8pm Monday to Friday with an 8am-12 midday service on Saturdays. The hotline - 0800 230 0898 – has proved to be an invaluable tool for Blum users, specifiers and installers with an increasing number of callers week on week. The decision to offer an out of hours service follows the results of a widely circulated questionnaire, where 75% of respondents agreed that an extended service would be of use. Blum works extremely closely with its customers, and understands that a strict nine to five approach is no longer viable in today’s hectic working environment. Blum UK Sales & Marketing Director David Sanders said: “We realise that in today’s busy world, normal business hours no longer apply… and this is true of the KBB industry as any other. The most used service in our business is Technical Support so we are now meeting the demands of our customers by extending the hours that this service is available.”

FRIDGE ON ITS WAY OUT? TIME TO UPGRADE? Currys launches its ‘Stay Cool’ campaign in July as part of its summer promotion to encourage customers to be inspired with the latest in technology and designs and to upgrade their existing refrigeration products, whether it’s a side-by-side fridgefreezer, free-standing tall fridge and freezer, or standard integrated appliance. Summer is usually the time when fridge-freezers are under more strain to keep cool due to hot weather and customers are therefore more likely to make a stress purchase when faced with their appliance malfunctioning. Currys provides a perfect solution as it stocks the widest range of fridge-freezers to view in store with many popular lines available from stock, plus a vast range is obtainable online at all available with free delivery nationwide. Popular models include large American style fridge-freezers which are perfect for a new kitchen, and for the replacement market Currys has the latest technology and cooling products, many with greater internal capacities. Under-counter fridges and freezers can provide extra food storage this summer and cooling appliances that feature water and ice dispensers are extremely popular. Visit Currys in store or online to view the latest offers, buyer’s guide and further product information.


Sponsor Feature


Order a skip and hope it arrives on time, only to be let down by the supplier, sound familiar? However, this can be a thing of the past as there are easier, more reliable and much cheaper alternatives. ‘The Installer’ magazine spoke to Matt Crump, Marketing Manager of iKBBI official sponsor HIPPO, to investigate what they offer as a solution. Matt said “We have launched HIPPOTRADE which is an initiative that provides smart and simple waste solutions for the trade and we have tailored a package specifically for iKBBI members.” He continued, “Membership of HIPPOTRADE offers iKBBI members discounted rates on waste disposal, dedicated support, and exclusive rewards.” HIPPOBAGs deliver a simple, cost-effective and instant waste solution and are therefore an ideal alternative to traditional skips. The bags come flat-packed thus eliminating a potential problem of waiting around for skips to be delivered before you can start work or complete a project; this means that you can move on to the next job quicker. Furthermore, being flat-packed, if ordered in advance, they can take up little space in transit to a job or site development. HIPPOBAGs come in 3 different sizes providing for a vast range of projects: • MIDIBAG – 1 cubic yard, 1 tonne. The MIDIBAG is ideal for heavy waste like rubble and soil. • MEGABAG – 1.5 cubic yard, 1.5 tonnes. Holds an entire bathroom suite. • HIPPOBAG – 4.5 cubic yard, 1.5 tonnes. Ideal for larger projects, the bag is big enough to hold an entire kitchen rip out! Why not consider using yet another iKBBI membership benefit by joining the HIPPOTRADE scheme for free by calling 02392 282 981. You can find out more at


Installer Profile

SOUTH LONDONER LAYNE IVES TALKS ABOUT THE PAST, PRESENT AND FUTURE ... AND OF ALL THINGS, MILLWALL! A genial fella with sixteen years in business within the kitchen, bedroom, bathroom sectors, and also one of the founder members of the iKBBI, we asked Layne Ives how he became aware of the opportunities that this particular market sector would present to him, and how his business and the industry generally has grown during his tenure. “I worked as an apprentice for a local company for a few years and I gradually became aware of the opportunities. The thing is, especially back in the early days when there were no measurable standards, anyone could have a go at fitting a kitchen or installing a bathroom but few specialised. So there was an opportunity, and probably still is, for installers who go about their business with professionalism.” We asked Layne to define professionalism to which he answered “Working quickly, accurately, considerately, courteously and importantly, be reliable.” Layne’s business covers the South East of England, predominantly London and the Home Counties which are easily accessed from its base in Dartford, Kent being so close to the M25. We asked how his company works in terms of labour and employment, “My business works with a mixture of employed staff, which administers and manages the installations, together with subcontracted tradesmen. These can be anything from installers to general builders, gas engineers and electricians. Crucially, in my opinion, my team are capable of delivering total projects,” he answered. Does Layne have a preference to installing kitchens or bathrooms and if so why? He replied “Not really, it’s more about the quality of product we install, as opposed to the type of installation; we specialise in both kitchens and bathrooms and I have professional


tradesman specific to each project.” And what would the percentage split be between the various installs? “Our work is split, I reckon it must be around 20% bathrooms, 20% general home refurbishment and 60% kitchens. Kitchens are definitely in our blood!” So, how does a successful installation business generate its work? Layne answered with obvious pride by saying, “Aside from retail sourced work, I’ve built my business by creating a great reputation throughout the South East. We’re now installing for friends and families of previous customers and even the next generation from some of our early clients. I don’t advertise as, thankfully, I don’t need to.“ Asked if all of Layne’s work comes from recommendation or if he is contracted to a specific retailer, he responded, “I have worked for several retailers over the years, both independents and nationals, but have focused on the mid-to-upper end of the market over the last 5-6 years. My current contract is with John Lewis of Hungerford and I have been incredibly fortunate to have grown my business in line with theirs. It has not been without its challenges, but it’s a contract that I value enormously.” Moving on to the iKBBI, we asked why he became an inaugural member and what changes he had seen in the organisation. “I thought that an institute in our business was well overdue, it seemed like a complete no-brainer to me, fortunately I’ve been lucky enough to see the institute grow over the last 8 years. There have been enormous cont. on p30

“I reckon it must be around 20% bathrooms, 20% general home refurbishment and 60% kitchens; kitchens are definitely in our blood!”

Installer Profile, Layne Ives, LSI Interiors


Installer Profile ... cont

developments and I’ve been quietly impressed with where they are.” He continued, “more recently we have seen huge improvements with the iKBBI’s communications and members website. It is clear that they are working on our behalf and are making progress.”

“I’ve won contracts as a direct result of being a member. The membership fee I pay each year is peanuts in comparison to the work I’ve gained.” So how specifically does being a member help Layne? He explained, “It’s simple really. I’ve won contracts as a direct result of being a member. The membership fee I pay each year is peanuts in comparison to the work I’ve acquired, but its like anything, you need to participate to get the most benefit. If you market yourself as accredited by the UK’s only institute within our industry, I find it hard to see how you can’t benefit. It gives my clients peace of mind, my business a commercial edge over competitors and the support I needed to grow my business.” We questioned Layne as to what his biggest frustrations were business-wise; he didn’t hesitate when answering, “It’s the general public’s perception of tradesmen and the naivety of some when it comes to money. Everyone is looking for the cheapest deal (even those who buy into the mid-to-top end). Cheap isn’t always best when it comes to tradesmen and the amount of bodge jobs I’ve seen over the years is quite frankly disturbing, and a testament to the fact. The industry is a target for negative consumer press and this is not helped by those who are looking for something for nothing. If you want a professional job doing, hire a professional, professionals aren’t cheap for good reason. They only use the best tools and materials, they pay their tax


and contribute to society, are experienced enough to overcome the challenges of a complex product and have accreditation and insurances in place to protect their customers; this costs money and it has to be recovered when quoting for a project.” When we asked if manufacturers could be more installer friendly, Layne answered “Yes, I believe so, especially if they engage those people who install their product. We may not wear suits to work, but we are the ones that operate on the front line; we have a lot to offer to the industry, it’s just a shame we’re rarely asked our opinion when it comes to the development of new product.” Finally, we enquired if Layne has a family and hobbies? “I live with my partner Nicola and our three children, 12 year old twins Jake & Jade and my son Lewis aged 15 in Orpington, Kent, I don’t get a lot of time for hobbies, apart from the occasional game of football, I’m a lifelong supporter of Millwall but don’t hold that against me!” he replied. And what hopes does he have for the future? “I hope that the industry continues to recover after the economic nightmare and that we can continue working with some of the best products in the market, this and Millwall to win something this year!”

CHOOSE CM-SEAL FOR YOUR WATERPROOFING NEEDS ■ simple to install ■ affordable ■ quick

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Installer Advice


“The key to success for any business is building a strong foundation that people can trust and, above all, delivering a high level of customer service.” John Savage, Managing Director of Flame Heating Spares

John Savage is Managing Director of Flame Heating Spares, a supplier of boiler replacement parts to the domestic, commercial and industrial heating markets. Despite starting out in business during the economic downturn three years ago, John has seen his business flourish from one trade counter in the North East, to what will be his third later in the year. It is through offering customers a bespoke service, including its unique and installer-friendly equipment lease service, which helps avoid unnecessary downtime that Flame has grown.

Flue gas, which may contain oxides of carbon, nitrogen, and sulphur as well as other pollutants, can prove to be a potential danger to households if the occupants’ heating appliances haven’t been properly maintained.

The key to success for any business is building a strong foundation that people can trust and, above all, delivering a high level of customer service.

As we all know, any tradesman who carries out any form of heating installation, repair or maintenance work must take a flue sample using a flue gas analyser when a boiler is commissioned. This piece of kit, of course, must then be sent back to the manufacturer for servicing each year to be calibrated, which previously only took a matter of days to be completed.

In our industry, time is key and can be the difference between keeping the customer happy and losing their business to the competitor. What’s even worse is when you’re losing out because of issues that are out of your own control. Take, for example, flue gas samples and the difficulties that installers are facing when commissioning boilers.


Carbon monoxide poisoning, which can be given off from a faulty combustion chamber, is probably the greatest danger to any occupant of a house or flat, so the importance of having any combustion product from heating appliances, such as boilers, checked and calibrated each year cannot be underestimated.

In a move to further improve carbon monoxide (CO) safety on condensing boiler installations, last year, the Heating & Hot Water Industry Council (HHIC) recommended that all installers should use a flue gas

Installer Advice analyser to measure the level of CO and combustion ratio. This has since been made mandatory by the Gas Safe Register.

Who would have thought a portable electronic device would prove to be so much potential trouble?

Obviously, it is important to take an accurate measurement when collecting the sample and it is a relatively simple process for the installer.

Busy is good, as long as you can handle the workload and still maintain a high level of customer service. As it is an important precaution to take and, as it happens, a requirement by law, this process shouldn’t be taken lightly and needs to be handled correctly.

Unfortunately, due to significant growth in the number of products now owned by manufacturers, this once seemingly simple task is becoming quite a handful for manufacturers. The turnaround time has increased significantly, and the knock-on effect can leave installers out of pocket, and unable to do their jobs which are their bread and butter, which will not only frustrate tradesmen, but their customers too.

To help bridge the gap and lend a helping hand to installers who may well have come across this awkward situation, we have introduced our leasing service – the first of its kind among merchants in the UK.


Keep a clean sheet.

Festool dust extractors. For healthier work. For better results.

You´ll never work alone. A clean job is more than a perfect result. The Festool mobile dust extractors work discreetly in the background, but are immediately

Tools for the toughest demands

on site when they are needed. Sawing, sanding, routing. Perfectly matched to the tools, they extract the dust where it is generated. They thus guarantee not only health-friendly work, but also save you time and effort on time-consuming cleaning. For more information please visit or your retailer.

Tools, Power Tools & Equipment Advice

HOW TO MAKE YOUR LIFE EASIER (AND CLEANER) WHEN WORKING WITH SOLID SURFACE MATERIALS Ever worked with solid surface and asked yourself, “There must be an easier and cleaner way to work with this material that saves time and makes life just that little bit easier?” Festool make machines and accessories for the application described above. For example the TS55R plunge saw with the guide rail system will immediately make life easier just by providing a straight true cut. However, transfer this straight cut to a material like solid surface, with the correct blade and guide rail together along with excellent extraction, you are then immediately on to a great combination for professional results in a few easy steps. The TS55R can be adapted to give a perfect cut by using the correct blade for the correct material. For example, for a plastic based material the laminate blade is perfect. This has the correct tooth bevels to provide an entry cut for each tooth so the material is ‘scraped’ rather than directly cut. As the TS55R has variable speed, slow the speed of the blade to 3-4 and let the saw and blade do the work – the result is a cut that requires little re-work so less labour time is used = cash in the bank!!

Phil Beckley, Festool U.K Technical Trainer

cont. on p36


Tools, Power Tools & Equipment Advice ... cont

Wondering how to hold the rail in position without using screw clamps? The answer to this is simple and is based on suction. Rather than move a lump of heavy solid surface to fix the guide rail in position, it is easier to not to have to move the material and fix from above with the Gecko suction pads fitted to the rail. The result is a guide rail that can be freely positioned in seconds and less lifting, again this saves time and effort all the way through the job. Solid surface when cut generates a huge amount of fine dust that needs to be extracted away from the work area but more importantly away from the air that is being breathed for the benefit of all in the vicinity. The TS55R connected to an extractor will remove the waste simply and easily. The saw can be fitted with an ABSA fence and this increases the extraction rate and provides an easy way to work healthier.

The extraction should be through an M class unit which comes with a 27mm hose. This will give great results but can be further enhanced when a 36mm hose is used. As a bigger volume of air is pulled through the 36mm hose, the extraction of the solid surface waste is excellent. Attaching the hoses is simple - all you do is push the hose on so the days of tape or add on sleeves is over when this system is used. Another benefit to this

extraction system is that the extractors and hoses prevent you getting a static shock. Solid surface is notorious for producing static so you can work without the hairs on your arms sticking up!! Overall working like this will save you time, produce better work and cleaner results. Combine this with the Festool 3 year SERVICE All-Inclusive warranty and you receive a professional set up for kitchen fitters who work with solid surface.


WIN A PERRIN & ROWE PHOENIX 3-IN-1 HOT TAP WORTH £950! The iKBBI Installer magazine has teamed up with British kitchen and bathroom brassware manufacturer, Perrin & Rowe, to give away an amazing new Phoenix 3-in-1 Instant Hot Tap worth £950! The Phoenix 3-in-1 Hot Tap features: • New advanced technology • Dispenses hot, cold and up-to 99°C of steaming hot filtered water from 1 tap • Is perfect for hot drinks, cooking, food preparation and cleaning • An innovative 2.4 litre digital tank with LCD digital display • Is water saving, time saving and energy efficient • Is ‘spit-free’ with zero run off • Has a unique anti-scald lock, including an innovative push mechanism with exclusive spring- back valve Instant hot water flows through a designated waterway within the main body of the spout. Passing through Perrin & Rowe’s premium nano-technology filter, the instant hot water is free from chlorine and other harmful metals and bacteria. Also, acting as a lime inhibiter, the filter will additionally increase the tanks lifespan by preventing limescale buildup: commonplace with most domestic kettles. For your chance to WIN Perrin & Rowe’s new Phoenix 3-in-1 Instant Hot Water Tap complete with nano-technology filter and 2.4l tank*, simply subscribe to the iKBBI Installer magazine by

SUBSCRIBE HERE *The filtration unit and tank is approximately 310mm high and fits neatly under a sink, in any size base unit and configuration. To maintain filter efficiency, replace approximately every 6 months. Replacement filter retails from £40 including VAT, from Perrin & Rowe. Call 01708 526 361 or visit

Financial Advice

TAX TIPS by Dean Flood to HMR&C for benefits received in the tax year ended 5th April 2015 is the 19th July 2015. The completion of these forms can be quite complicated especially where benefits include the use of a company car for private purposes. Equally, the penalties for incorrect P11d completion are significant so if in any doubt as to your compliance responsibilities on these matters, appropriate professional advice is recommended. Dean Flood, Chartered Certified Accountant and Partner at Rowland Hall

For many sole traders and indeed larger businesses, motor running costs are a significant element of expenses and documentation. This quarter’s column covers some relevant issues. Benefits in Kind If you have employees who receive taxable benefits in kind, the benefits must be reported to HMR&C through form P11d. The deadline for P11d submission

Fixed Profit Car Scheme Fed up with keeping a track of your expense receipts for your vehicle? Another way of claiming expenses in connection with operating your vehicle is to use the HMR&C approved Fixed Profit Car Scheme (FPCS). For businesses that are operating below the VAT registration threshold, vehicle running costs can be claimed for business mileage at a rate of 45p per mile (1st 10,000 miles in a year) and 25p per mile thereafter. Receipts do not need to be maintained but the mileage claimed for, must be recorded. For sole traders undertaking significant levels of mileage, the FPCS can be a more tax efficient means of calculating tax deductible motor running expenses and eliminate the need for a dashboard covered in receipts. The use of the FPCS does have implications on the availability of capital allowances so is not always a favourable option but is worth considering if you undertake high business mileage.

Is it a car or a van? The distinction as to whether a vehicle is a car or a van is extremely important in relation to tax legislation. Vans are treated as plant and machinery for tax purposes and as such, entitle the business to potentially 100% capital allowance claims and a full recovery of input VAT if the business is VAT registered. Cars do not allow any VAT to be reclaimed and capital allowances are at much reduced rates. The vast spectrum of vans and hybrid vehicles now available to traders means that their status for tax can be somewhat of a minefield. It is recommended that when acquiring a vehicle, you should query this point with the dealer and check further with your tax advisor. In the meantime, HMR&C have released an updated list of vehicles that clarifies status for VAT purposes. It may be useful for reference purposes and can be located at uk/government/publications/ hm-revenue-and-customs-carderived-vans-and-combi-vans.


Thurrock t: 01375 373828 e: 44/54 Orsett Road, Grays, Essex RM17 5ED

Castle Point t: 01268 696878 e: Grovedell House, 15 Knightswick Road, Canvey Island, Essex SS8 9PA Registered to carry out audit work and regulated for a range of investment business activities by The Association of Chartered Certified Accountants.




with Christine Masson Christine joined the iKBBI team in 2014 and focuses on member compliance, to include liaison with third party organisations in the insurance, gas and electrical sectors. 1. How long have you worked with the iKBBI? I joined the iKBBI in May 2014, before that I was working for the local council as an Exchequer Service Manager, working within the finance department. 2. What do you best like about your role with the iKBBI? I enjoy the administrative side of the role, ensuring compliance is up to date and that our members are supported with any enquiry they may have. My role includes the preparation of audits for our Installation Standards Partners and liaising with department heads to ensure legal compliance is had by their installer population. 3. Are you married? Kids? I’ve been married for 14 years to my husband Deepak and we have two daughters, Menisha (12) and Rohana (8). We live in a small village in Essex and I enjoy spending time with the kids and their various clubs and hobbies. 4. What’s you favourite holiday destination? Barbados without question the most relaxing place I’ve ever been. Blue sea, friendly people, amazing beaches, turtles and not forgetting the sunshine of course.

5. What’s your favourite movie? I do love a classic, so it would have to be Highlander. Christopher Lambert was great in this film and quite pleasing on the eye too. 6. What makes you cringe? Cockroaches! Just the thought of them makes me gag! 7. Name 3 people you’d most like to share a dinner party with? Tough one! Micky Flanagan for sure as he’d definitely keep me entertained with his cockney banter. Renee Rousso, because she intrigues me, and I think she would be a good conversationalist. I think the final guest would

definitely be James Brown, he could finish the evening off with a few of his classics, including Sex Machine! 8. What or who makes you laugh? Most things when I’m drunk! Seriously, I do love Michael McIntyre and Micky Flanagan as I love a bit of stand up comedy. 9. What couldn’t you live without (materialistically)? It is sad I know, but I would have to say my washing machine! (I really do need to get out more)! 10. Hopes for the future? To remain employed but other than that, just to be happy, to have my health and for my kids do well.


Step by Step with Sharkbite

FIX BURST PIPES FAST! How many times has a customer called you out to a leak because they have put a nail or a screw through a pipe, or a pipe has split during the winter freeze? Whatever the cause, repairing such damage permanently and reliably is now possible in a matter of minutes, thanks to the simple, yet ingenious Slip Couplings from the SharkBite range of push-fit plumbing solutions. SharkBite Slip Couplings are the UK plumbing industry’s only ultra-low lead, brass push-fit repair solution that can be used on different types of pipe. Compatible with copper, carbon steel, PEX or polybutylene pipe, SharkBite Slip Couplings do not require heat for installation. The simple push-fit ends enable quick, permanent repairs, even in wet conditions, so there is no need to waste time looking for the stop tap and draining down the whole system. Slip couplings are available in sizes measuring 15mm to 54mm and thanks to their slim-line body design, they are the ideal solution for repairs in confined spaces such as ceiling voids or behind walls.

Making a repair is quick and simple STEP


Step 1 - Cut either side of the leak and remove the damaged section pipe*. Deburr the two pipe ends or insert pipe liners (as appropriate to the type of pipe). Mark the insertion depths on both pipe ends*



Step 2 – Identify the slip end of the slip coupling and slide onto one of the pipes (slip end first) until it reaches the stop (indicated by a line of the coupling body).

* Please reference the SharkBite Technical guidelines regarding the length of pipe that should be removed and the pipe insertion depth (both of which are dependent on the diameter of the pipe being used)


Step by Step with Sharkbite



Step 3 – Align the second pipe to the fitting socket and use the appropriate colour coded disconnecting clip or tongs squeeze the collar whilst sliding the slip coupling over the other pipe until it reaches the insertion depth mark.

The repair is now complete and watertight

SharkBite Slip Couplings are the essential pipe repair solution to keep in the van in case of an emergency call. To watch a video of how to make a repair using SharkBite Slip Couplings visit to Extending existing pipe systems is quick and easy too with SharkBite Slip Tees. Available in sizes 15mm to 54mm, these unique fittings incorporate an extended run (slip end) that enables a retrospective system extension to be installed in just minutes. All SharkBite fittings are pressure rated up to 10 bar at 120°C, WRAS approved and guaranteed for 25 years. For further information on the entire SharkBite range of push-fit plumbing solutions, please visit: or follow us on facebook (/sharkbiteuk) or twitter (@SharkBiteUK) for the latest product news and updates.


Product Feature, Kitchen Sinks & Taps

EVERYTHING AND THE KITCHEN SINK The sink and tap have come a long way from their humble origins. Far from being just a place to wash up, the choice of sink and tap is now much more considered. We’ve heard countless times that open-plan living has revolutionised the way that we live and design our homes, but it’s interesting when you drill down to see how certain products have adapted to meet this demand.

“The largest impact in the last five years has been the growth of undermount models in the market.” Mike Heath, Product Manager at BLANCO UK

Perrin & Rowe’s Phoenix ‘C’ Spout 3-in-1 Hot Water Tap


One such evolution of interest to installers is the rise of undermounted or flushmounted designs. Mike Heath, Product Manager at BLANCO UK, comments: “The largest impact in the last five years has been the growth of undermount models in the market.” With their streamlined design, undermounted models have become the go-to product for anyone creating a high-end, minimalist style kitchen. Jeanette Ward Communications Manager at Franke comments:“Flushmounted sinks are emerging as a major trend at the moment because they achieve a streamlined aesthetic that gives any kitchen a premium look. However, they do involve specialist fabrication which can eat into a homeowner’s budget.

Product Feature, Kitchen Sinks & Taps A way to get a very similar look is to install the new generation of sinks that feature low profile edges. For example, a stainless steel inset sink with a thickness of 0.8mm would sit just above the work surface. This gives the impression of it being flushmounted but with the benefit of it being very easy and quick to install because it’s actually a standard inset. This style gives installers the option to offer the premium look of a flushmounted sink whilst keeping the costs down for the client.

“Flushmounted sinks are emerging as a major trend at the moment.” Jeanette Ward, Communications Manager at Franke

So does size matter? David Cole, Sales Director at Perrin & Rowe, thinks so: “The most common kitchen sink is a bowl and a half. However, single, double and triple

bowl options are becoming more popular.” Mike adds: “Large single bowls and sinks are also popular models in today’s market, as they allow for added functionality whilst being sleek in design and thus integrating seamlessly in the kitchen environment.” Taps have also benefited from a renewed interest in this area of the kitchen. Mike comments: “Taps have graduated from simply being functional to being functional ‘statement pieces’ and choice has increased with more ‘European’ taps available as the growth of pressure systems increases in the UK.” There’s also increased functionality available, as David highlights: “Hot tap technology has developed dramatically, becoming a must-have addition for homeowners who want boiling hot water instantaneously.” He continues: “We have just introduced a new 3-in-1 kitchen tap that dispenses hot, cold and up to 99°C steaming hot filtered water.

cont. on p44

Franke’s Largo Workcentre shown with Olympus Spring chrome tap


Product Feature, Kitchen Sinks & Taps ... cont

Eliminating the need for a separate filtered water source and outdated kettle, this new 3-in-1 hot tap is also controlled digitally with its easy-to-use LCD touch screen for the height of convenience and practical application.”

“Hot tap technology has developed dramatically, becoming a must-have addition for homeowners who want boiling hot water instantaneously.” David Cole, Sales Director at Perrin & Rowe

When it comes to advising clients, Mike recommends that you, “check carefully that the client’s choice not only meets their requirements but is easily accommodated in the furniture.” He adds: “It is worth considering, where possible, keeping the site plumbing and drainage services in the same area. Moving gas, electric, water and waste can be expensive and eat into the budget.” Regarding the choice of tap, Mike advises: “It is essential to establish if the supply is low or high pressure, gravity or balanced. Most tap suppliers will indicate the pressure and installation guidelines which, to avoid potential problems, should be strictly adhered to.” When selecting a hot tap, David notes that, “quality, function and performance will vary greatly from brand to brand, so ensure the model you install has a tank, which is WRAS approved. This will guarantee the hot tap is fully accredited, operates safely and can be installed without fault.” And for filter taps, David recommends that you remember to “allow for more space under the sink, as you need to accommodate the filtration system, which consists of the filter housing and cartridge. The filtration unit is approximately 31cm high and fits neatly under the sink in any standard base unit or kitchen cabinet.” Perrin & Rowe Franke Blanco Astracast


Blanco Elon XL 8 S Pearl Grey

Astracast Plateau Flush fit 1

Perrin & Rowe’s Phoenix 3-in-1 Hot Water Tap

Introducing the new Perrin & Rowe 3 in 1 hot tap New advanced technology Dispenses hot, cold and up to 98째C steaming hot filtered water from 1 tap Perfect for hot drinks, cooking, food preparation and cleaning Innovative 2.4 litre digital tank with touch screen display Water saving, time saving and energy efficient Spit-free with zero run off

Always innovating, never duplicating For more information please call +44 (0) 1708 526 261 or visit Unit 1, Gateway XIII, Ferry Lane, Rainham, Essex, RM13 9JY


Product Feature, Shower Screen & Enclosures

FIT AND FORGET With the shower market experiencing tremendous growth in recent years, The Installer magazine investigates how screen and enclosure designs have changed and just how important installers are to manufacturers. The British bathroom was once considered a purely functional room and showering solutions reflected this by lacking design inspiration, but things have changed dramatically as it has become a haven for relaxing and pampering, as well as for daily tasks like shaving, applying make up and of course, bathing. Heavily influenced by the continental market, UK consumers have embraced contemporary and minimalist design and have become far more demanding with regard to product build, quality, functionality and durability. As Alex Cooper, Director at theshowerlab™ explains: “Designs of shower enclosures have evolved immeasurably with the most

popular products stripped back to an absolute minimum. However, the public are very discerning, so we feel there can be no compromise in terms of quality and therefore all of our products are not only well designed but beautifully engineered.” Jayne Barnes, Managing Director of Aqata agrees: “The popularity of the walk-in, wet room look has led to an increase in sales of contemporary frameless shower enclosures and screens.” When considering how installers have been affected by these developments, manufacturers feel that trends have led to changes which have generally had a positive effect. Aqata’s Jayne Barnes notes that installers are having to work with an increasing number of different products and embrace new trends and technology, but believes that they are better off as a result. She explains: “Technological advances in glass manufacture and waterproof bonding have allowed frameless shower screens and enclosures to be developed which are superbly designed and of an extremely high quality, whilst still being practical to transport and install.” “We are happy to work alongside installers to find the best solutions for any showering space and can offer a templating and site installation service if required.”

Jayne Barnes, Managing Director of Aqata

theshowerlab™ Terbium 08 Corner Enclosure


Manufacturers also emphasize that when designing new products, ease of installation is something which is as important as form and function is for the end-user, so no concessions are made during the process. David Osborne, Managing Director of Roman explains: “Our own installers form part of our product development process. The end-user drives the look of the product, but they also have to be installed easily. We do not compromise installation for style; we ensure that the products can be both stylish and installed easily.” cont. on p48

Product feature, Shower Screen & Enclosures theshowerlab™ Lithium 22 Shower Enclosure

“In order to minimise problems during installation, we have a dedicated in-house measuring and installation department and as an added benefit, on the day of installation our installers bring the screens with them to guarantee there are no issues with regards to storing, damage or even theft.” Alex Cooper, Director at theshowerlab™


Product Feature, Shower Screen & Enclosures

Roman DXLI Corner Shower Enclosure ... cont

Alex Cooper adds: “We have made a considerable investment by employing the services of a respected engineering practice to help us create a set of installation instructions that render clear and accurate imagery for installers along with ‘fail safe’ step-by-step instructions. These instructions are included with every product and can also be downloaded from our website thus allowing an installer the opportunity to read and understand the process before starting the installation. On a more physical side, we also, wherever possible, supply aluminium profiles and translucent seals pre-cut and notched meaning that the installer should only need to trim to length as required.” Jayne Barnes also comments: “All Aqata products combine functional and practical elements with beautiful styling to create a cohesive design however, the ease of installation is equally imperative. Every enclosure leaving our Leicestershire factory also has easy to follow, step-by-step instructions that clearly identify whether an enclosure requires a one or two man lift and our Spectra


frameless range utilises the latest advances in waterproof bonding, which allows panels to join easily together. This keeps logistical problems on site to a minimum and products are quicker to install which saves valuable time for the installer.” “Our own installers form part of our product development process. The enduser drives the look of the product, but they also have to be installed easily. We do not compromise installation for style; we ensure that the products can be both stylish and installed easily.” David Osborne, Managing Director of Roman

So how do manufacturers stay ahead of the game and keep up to date with what the installers need and want? Jayne Barnes explains: “We value any feedback we receive from installers when they contact us for advice and our regional sales team is also on the road speaking to retailers on a daily basis. In response to some recent feedback, a video can now be viewed online showing step-by-step assembly instructions for one of our popular

Product Feature, Shower Screen & Enclosures Spectra frameless enclosures.” David Osborne says, “Our own installation team is heavily involved in our design process. We ensure that we get feedback on the ease of installation, the time taken to install the products and how useful our instruction manuals are.” Manufacturers are also in complete agreement of the importance of providing a good aftersales service explaining that they work hard to support installers in order to minimise installation problems.

business. We pride ourselves on excellent customer service and have a dedicated team of skilled installation engineers which offer advice and support to installers. We are happy to work alongside installers to find the best solutions for any showering space and can offer a templating and site installation service if required. We are also able to produce quotations from installer’s drawings and specifications for made to measure, bespoke solutions. We have found that clear and concise instructions and advice and support from a professional team of experts generally keep installation problems to a minimum.”

Alex Cooper points out: “In order to minimise problems during installation, we have a dedicated in-house measuring and installation department and as an added benefit, on the day of installation our installers bring the screens with them to guarantee there are no issues with regards to storing, damage or even theft.”

David Osborne also believes in the importance of providing after sales support: “After sales service is critical. Our customer service team have all worked in installation or production so they know the product intimately and what common issues arise when installing products and the time pressure that fitters face.”

And Jayne Barnes agrees: “Keeping our customers happy and building and maintaining good long term relationships is vital for our

theshowerlab™ Aqata Roman

Aqata Spectra SP450 Walk-in Shower Enclosure


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Social scene ... A few funny snippets from the world of social media

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Solutions for retailers Do you retail kitchens, bedrooms and / or bathrooms? The Institute of Kitchen, Bedroom & Bathroom Installers (or iKBBI as we’re better known) is the UK’s first and only Government sanctioned and not-for-profit institute dedicated to KBB installation sector. With over 3,500 accredited members nationally* we already represent the largest independent population of KBB installers in the UK… and we’re growing. The innovative iKBBI Installation Standards Partnership (iSP) initiative allows retailers to support positive change within the industry through independent accreditation of their installers, with lots of commercial benefits to be had including support with recruitment & legislative management. Find out more by visiting our website.


Represents businesses registered with The Institute of Kitchen, Bedroom & Bathroom Installers, data captured May 2015 | 0845 519 2007 watch the video here


Product Portfolio

Classic Marble’s CM Seal Tanking Kit Addressing an issue known within the construction industry as ‘movement’, which is caused by natural settlement and drying out of building materials, the CM Seal Tanking Kit provides a waterproofing solution that ensures the shower enclosure or showering area above the bath remains 100% waterproof. Not only does this product seal the ledge of the shower tray or bath in the event of movement, it also waterproofs the entire walls above the shower tray or bath, which effectively ties the shower tray or bath to the wall, ensuring that any water ingress in the showering area finds it way into the tray or bath. Classic Marble (Showers) Ltd 02885 568 081

Liebherr’s UWT 1682 wine cabinet The Liebherr UWT 1682 wine cabinet features the TipOpen technology which allows the appliance to be opened with a simple tap. This feature allows it to have a sleek fascia with no knobs or handles, making it the ideal accompaniment for minimalist handle-less kitchens. This model is perfect as an under-counter top wine cabinet, measuring H82-87xW60xD55cm. It has a 123/95 litre capacity which can store up to 34 bottles of wine. It provides two independent and separately controllable wine compartments, each of which can be set to between +5°C and +20°C. This efficient model has an A energy rating and its quiet too producing insignificant noise at just 36dB(A). It features a LCD display, stainless steel frame and beautiful wooden shelves. It’s insulated glazed doors and internal LED lights offer UV protection. Liebherr 03330 147 888

Vogue (UK)’s Carina towel warmer Vogue (UK)’s Carina towel warmer maximises storage space, whilst also adding glamour to any bathroom. The curved design provides ample storage and the shelf offers space to roll or stack towels. Carina’s tubular design also provides even more space to hang, dry and warm towels on the lower half of the rack. Manufactured from mild steel, Carina comes with a 10 year guarantee, is available in a white or chrome finish and in two sizes. Providing a minimum heat output of 762 btu/hr, Carina is suitable for closed indirect systems and can be supplied in dual fuel or electric only versions too, making it ideal for all installations. Vogue (UK) 01902 387 000


Product Portfolio

VitrA’s new Ecora bathroom furniture range Ecora is available in two trendy finishes; high gloss white for a neutral look, or a rich oak, both styles, include a vanity unit, tall unit, mid unit, an open small box, mirror cabinet and shelf. VitrA provides a range of sizes and openings to ensure there’s the perfect solution for every bathroom. The vanity unit for example is available with doors or two drawers in a wall-hung version, or with three drawers freestanding. Both styles are available with a width of 60cm or 90cm. Vitra 01235 750990

Aestus launches the Ventaglio radiator from the Designer Italian Collection by Graziano. Ventaglio features a hand sculpted textured surface that resembles the interleafing detail on a fan.

Country Aquitaine

Traditional Parthian

Mini instant Hot Taps by Perrin & Rowe British brassware manufacturer, Perrin & Rowe, has broken the mould in hot tap design by launching two Mini Instant Hot Taps. A first for the industry, Perrin & Rowe can now cater to any style of kitchen, offering technologically advanced mini systems that complement traditional, contemporary and country-styled brassware. Perrin & Rowe 01708 526 261

Because the surface of the Ventaglio radiator is hand crafted by artisans, no two radiators are identical, so the end result is completely unique every time. Ventaglio is available in three colours to suit different interior decors; ‘White Ochre’, ‘Sand’ and ‘Tortorta’. Suitable for closed circuit heating systems, Ventaglio comes with a 10 year quality guarantee. It measures H 1800 mm x W 500 mm x D 60 mm with an output of 841 Watts or 2880 Btu/hr. Aestus 01902 387 080


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Support our mission Do you operate within the KBB sector? The Institute of Kitchen, Bedroom & Bathroom Installers (or iKBBI as we’re better known) is the UK’s first and only Government sanctioned and not-for-profit institute dedicated to KBB installation sector. With over 3,500 accredited members nationally* we already represent the largest independent population of KBB installers in the UK… and we’re growing… …But we can’t achieve our objectives of raising standards without support from you! If you’re a supplier, distributor, manufacturer, importer or service provider within the industry, you can connect with thousands of installers and publicly support positive change. Join the likes of Franke, Blum, Hippowaste (pictured), Tradepoint, Festool, Classi-Seal, UKSR and others by sponsoring the iKBBI. Visit our website for more information.

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Represents businesses registered with The Institute of Kitchen, Bedroom & Bathroom Installers, data captured May 2015

* | 0845 519 2007 watch the video here


iKBBI The Installer Magazine July 2015  
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