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Issue 9 - Spring 2017







The official magazine of The British Institute of KBB Installation

Xxxxxxxx Contents




INDUSTRY NEWS supplied by kbbdaily




Sinks and Taps Feature



Resolving Customer Complaints





Asbestos Advice



Equipment Advice

Showering Feature






58 INTERVIEW, with Darren Hickman, Vogue (UK) 62



ADVICE FROM WHICH? Customer Contracts and Cancellation Rights





And much more ...

Welcome ...

“Okay, this is going to sound a bit like a Dear John opener, but by the time you read this I’ll be making my way up Mount Everest as I attempt to summit the world’s highest mountain. There’s still time to donate if you can, so please click here to donate online. Once again, we have a packed edition of The Installer Magazine for you this month, with a feature on our leading lady, BiKBBI member Mariia Romanyshyn. Our membership is growing fast and I’m delighted to be working with a diverse representation of the KBB installation industry… I hope you enjoy the read! Additionally, there’s loads more in this edition: For instance, we announce our intention to open our very first BiKBBI Centre of Excellence which is an exciting development for the future of the industry. We address the changes in the apprentice levy whilst on pages 72 & 73 we bring you up to speed on all you need to know about asbestos and its implications for kbb installers. Finally, I hope to update you on my progress on Everest via BiKBBI social media, so please do follow us on Facebook & Twitter.”


Damian Walters, BiKBBI CEO

Installer Profile



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BiKBBI ANNOUNCE FIRST CENTRE OF EXCELLENCE The British Institute of Kitchen, Bedroom & Bathroom Installation (BiKBBI) has announced its intention to open its first Installation Centre of Excellence later this year to enable it to host the new government approved Apprenticeship for kitchen, bedroom & bathroom installation. The new government Trailblazer Apprenticeship in Fitted Interiors, a Level 2 Apprenticeship, will be available to 16-19 years olds’ and will be delivered at The Prospects College of Advanced Technology (PROCAT) at its multi-millionpound training facility in Basildon, Essex. BiKBBI confirmed that the new centre will be the first of a number of proposed sites across the UK, with plans for a national network of centre's offering the Apprenticeship training by 2020. BiKBBI Chief Executive Damian Walters said "We've been working with a number of local, regional and national employers for over a year now and we're confident that there is a demand to ensure this new style of Apprenticeship is successful." The Institute has held a number of meetings with national retailers over the last 18 months, drawing the biggest brands together for the first time to collaborate on education. Retailers

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involved include B&Q, Wickes, Homebase (Bunnings), John Lewis and Bathstore in addition to Omega who is representing the manufacturers. PROCAT, located just 15 minutes from London, is the UK's first college of Advanced Technology which already supports a number of Apprenticeship schemes within the construction industry. The college’s board of governors include BiKBBI's Patron and Member of Parliament, Stephen Metcalfe and the campus is located just 3 miles from BiKBBI's head office in South Essex. Damian Walters added, "The new style Level 2 Apprenticeship in Fitted Interiors has been developed over many years and is a result of a collaboration of industry professionals, businesses and 6

associations, including The KBB National Training Group (NTG).” He continued, “Much of the ground work has been completed and I see our (BiKBBI's) role as being the best placed to drive uptake. Now the platform has been built, it needs the industry to show its commitment to the initiative. Anything less will see the scheme disappear, which would be disastrous considering the skills gap that already exists in our market." PROCAT currently has 1500 students being trained on a variety of subjects, including carpentry, plumbing and electrical at its state of the art facility in the South East. The new BiKBBI Centre of Excellence is an exciting addition to its portfolio and one that the college is prepared to invest in, according to Head of Faculty, Jeremy Whitely.


Jeremy commented, "We've been working with the BiKBBI over the past few years and we're incredibly excited to be in partnership with them. Assuming that we get employer buy-in, we're confident that we can jointly produce the right foundation for the next generation of installers to represent the industry. These are pioneering times, but we have great facilities, great people and a desire to make this work. Coupled with support from BiKBBI, we're sure the initiative will deliver great results to a sector that clearly needs a new generation of installers." BiKBBI invites training providers, prospective employers and anyone else who may be interested in supporting Apprenticeships to register their interest at: KBBapprenticeships



INSURANCE UNDER REVIEW Following a recent member survey, BiKBBI is undertaking a comprehensive review of its insurance services, working alongside its current provider UK Special Risks and other scheme operators with experience working with associations. Compliance Manager Christine Masson said: "We

continually review relationships with strategic partners and we see insurance as an important topic for members and the customers they serve." The review is likely to conclude in June with confirmation of its insurance proposition to be confirmed later in the summer.

NEW CORPORATE LIVERYMEN BiKBBI Operations Manager Claire Walters and Non-Exec Director John Peerless were sworn in as Corporate Liverymen of The Worshipful Furniture Makers Company in March, at a ceremony in Central London. The Furniture Makers Company is the furnishing industry's charity and works on a number of initiatives from education to welfare. BiKBBI became corporate members of the Company in 2016 and have been


working closely on the development of the new Fitted Interiors Apprenticeship. Operations Manager Claire Walters (pictured), speaking at the ceremony said: “It’s a great honour to be involved with this charity and becoming a Corporate Liveryman in my own right. Our joined up work with the charity on the subject of education is incredibly important to us and the next generation of KBB installation professionals.”


UPDATE FROM EVEREST BiKBBI CEO Damian Walters travelled to China earlier this month on route to Everest on an epic adventure summit attempt of the worlds’ highest mountain. The two-month expedition is on

track with the team now located at Base Camp on the north side of the mountain. Speaking via Satellite phone earlier this week Damian confirmed the team were in high spirits despite the extreme conditions faced.

Damian confirmed that the team were heading across the Tibetan plateau after a brief stop in Lhasa, the Tibetan capital. As temperatures on Everest fall below -40 with reduced oxygen available to climbers, Everest

remains one of the worlds’ most extreme challenges. The team, made up from an international representation from the climbing fraternity, aim to summit in May.


Industry News

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GEBERIT ANNOUNCES NEW SET OF TRAINING DATES Geberit has launched a new set of dates for its free training sessions on the latest piping and sanitary systems, set to take place at the company's new Geberit Training Academy at its new head office in Warwick, as well as at the company's Dublin headquarters in Ireland. According to the company, the training sessions teach installers and retailers about “Geberit's latest innovations”, with

installers able to choose from a selection of training modules “tailored for their specific needs and level of experience”. Attendees on the sanitary sessions will also receive a free Geberit Duofix frame and flush plate, while piping installers will receive a selection of piping fittings, the company said. The training sessions will take place throughout the year on the following dates:

MANUFACTURERS FLOUTING EU REGULATIONS, SAYS BMA According to the Bathroom Manufacturers Association – BMA – its “worst fears” have been confirmed thanks to a recent report by the European Commission, which found that “unscrupulous manufacturers and importers” are habitually flouting the strict regulations put in place to make products fit for purpose. The 'Enforcement and Compliance' report – published at the end of January – found that most businesses thought there was a high 10

Sanitary systems: 23rd May, Warwick 20th June, Warwick 7th September, Dublin 11th September, Warwick 9th October, Warwick 9th November, Dublin 14th November, Warwick

Piping solutions: 24th May, Warwick 21st June, Warwick 6th September, Dublin 12th September, Warwick 10th October, Warwick 8th November, Dublin 15th November, Warwick

level of non-compliance in industry, with 80% of respondents stating that non-compliance has had a negative impact on sales or market share. “This is outrageous and nothing short of a scandal,” said BMA CEO Yvonne Orgill. “Consumers throughout the UK are being duped into purchasing goods which they genuinely believe to be up to standard and safe to use. But, in fact, because they don't know where they were made and who made them, they could be spending hard-earned cash on substandard and illegal product. The new report confirms what we have been saying for years and action needs to be taken for the public good.” She added: “The end consumer has the right to know that their bathroom products do comply with the regulations and installers need to know of this regulation to reinforce their commitment to professional practice.”

Industry News

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ROTPUNKT INVESTS IN SECOND PLANT FACILITY German kitchen furniture firm Rotpunkt Küchen has invested in a second plant facility in Preußisch OldendorfGetmold in Germany, which will see its production area expand by 5,000sqm and is expected to be completed later this year “all set for UK markets in Q1 of 2018”, the company said. The expansion means that Rotpunkt will be working from a 20,000sqm facility. The company is also investing in a new fully automatic storage system, designed to increase productivity, and will be equipped to feed

two new production saws. “We are delighted to show the first phase of this expansion, which demonstrates our want for continued business and product development,” said Rotpunkt UK Operations Head Matt Phillips. “We have instigated these improvements to help the brand become even more flexible than it already is, offering a wider choice of quality product: a logical consequence of the success and growth we've achieved over the last 87 years in business.”

GROHE WINS FIVE RED DOT AWARDS Grohe has won five 2017 Red Dot awards for its Blue Home water system, Sensia Arena shower toilet, Lineare bathroom mixer, and Concetto Professional and Essence Professional kitchen tap ranges. According to Grohe, it presented “an exceptional variety of products offering intelligent solutions in modern designs for the bathroom and kitchen” to the Red Dot judging panel,

which evaluated more than 5,500 products this year. The company also noted that its five Red Dot awards this year has brought the total number for its parent company, Lixil Corporation, to six. Lixil was also recently named a finalist in Fast Company magazine's World Changing Ideas Awards in the health and general 'World Changing Idea' categories.


Industry News

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METHVEN WINS 'BEST OF THE BEST' RED DOT AWARD Methven has received the 'Best of the Best' award at the 2017 Red Dot Awards for its Aurajet Aio shower system, which launched in March 2015 and “remains on track to be the brand's most successful product”, according to the company. According to Red Dot Award founder and CEO Professor Dr Peter Zec, the jury awards Best of the Best accolades for “outstanding

design” that “achieve the perfect harmony between the quality of the function, seductiveness, use and responsibility”. “We are absolutely delighted to achieve this hugely prestigious award that further enhances our reputation as a global leader in shower design, spray technology, and stunning form, and are particularly proud that our capability has

once again been recognised by Red Dot,” said Methven group CEO David Banfield. “Our growing reputation for world-leading capability in showers and tapware is generating significant international interest with potential global customers and partners, and we are determined to turn international awards into increased international distribution.”

BATHSTORE LAUNCHES NEW AUGMENTED REALITY SERVICE Bathstore has launched a new augmented reality service, Bathroom viewAR, that has been developed in partnership with KBB CAD software specialist ArtiCAD.


The service is designed to let customers “virtually enter, walk around and explore bathroom designs”, allowing them to “fully visualise their ideas and concepts,” according to Bathstore. Customers can use a Bathroom viewAR-enabled tablet to explore designs and view 3D designs with the Pan360° room viewer. “Bathroom viewAR is another example of Bathstore being at the forefront of innovation and design,” said Bathstore Chief Marketing Officer Claire Bayliss. “We are always

looking for new and exciting ways to make the customer experience easier and more immersive, from inspiration to installation, and viewAR is the next step in that journey.” ArtiCAD Managing Director Richard Turner added: “Bathstore has consistently pushed the boundaries when it comes to adopting groundbreaking technologies, to give their customers the best possible experience. This is the beginning of a new and very exciting era for interiors visualisation and it is fitting that Bathstore is leading the way."

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Industry News

GOVERNMENT APPRENTICESHIP LEVY ANNOUNCEMENT TO HELP ADDRESS SKILL SHORTAGE For those of you who may be unaware, the government’s Apprenticeship Levy will be introduced in April 2017, in an effort to hit a target of 3 million new apprentices by 2020. The levy will effect large employers across every sector that has a payroll in excess of three million pounds per year and will be applied irrespective of whether or not they currently offer apprenticeships. It is predicted that the UK’s thirty largest Housing Associations will pay approximately seven and a half million pounds between them, and potentially, the Levy will effect hundreds of other Housing Associations as it may require them to adopt a different attitude to recruitment and skills development for existing staff and those who supply them. The levy  14

Industry News

will also effect smaller Housing Associations who, under existing rules, employ apprentices that are currently fully funded; from April they will have to make a 10% contribution to the costs of their apprenticeship programmes, Housing Associations with less than 50 staff however will continue with 100% of the funding support for apprentices aged sixteen to eighteen. Housing Associations need to contemplate how to get the best return for the money that they pay into the Levy. There are three new apprenticeships that are specifically designed for the sector and available now; Housing/Property Manager, Senior Housing/ Property Manager and Property Assistant. Many Housing Associations have well-planned and financed training programmes and there is potential to chart existing training and also look at co-delivery models, which will provide an opportunity to claim some Levy funding in recognition of the training that’s currently delivered internally. While this may cause some disruption to existing training plans there are also benefits; for example, staff may

have a chance to obtain a nationally recognised qualification and also the fact that it should give employers a better opportunity to retain their most valued employees. A well thought out apprenticeship programme should recognise and address any development gaps in jobs and people whilst improving the skills of existing staff and future employees. Under the scheme the government will allow employers to spend more than their Levy. For example, the existing co-investment is a split 10% employer to 90% government contribution, which means employers should decide to use their existing Learning & Development budget to deliver training via an apprenticeship route, remember, any overspend will be 90% government funded. Therefore, a relatively small contribution of around

ÂŁ10k, will buy them one hundred thousand pounds of apprenticeship training. The new apprenticeship standards have been created by employers and the restructuring will improve the quality and perception of apprenticeships and furthermore, will train staff with the vital skills that employers need. It will also provide young people with a credible alternative route to higher and professional qualifications, as an alternative to going to university. On successful completion of the Apprenticeship Standard and passing an assessment at the end of the programme, all apprentices will be eligible to apply to join the Chartered Institute of Housing (CIH) at Member level. In addition, those at Level 4 will also qualify for the Professional Diploma route to Chartered Membership.

'The Apprenticeship Levy will be introduced in April 2017, in an effort to hit a target of 3 million new apprentices by 2020.' 15

Sponsor News

MAKING WASTE WORK FOR YOU Clearing waste accrued when fitting a kitchen, bedroom or bathroom is considered by many installers as a necessary but unwanted chore; however, I wonder how many of you have considered how clearing waste professionally can actually create repeat business and new business recommendations? A little research would tell you that there is a choice of companies that provide a clearance service but BiKBBI sponsor HIPPO, with its HIPPOTRADE service, provides the most professional and diverse waste removal solutions that's tailored specifically to KBB installers. HIPPOTRADE is a scheme which provides a service with exclusive prices and benefits to the trade. The company suggest that feedback from its existing HIPPOTRADE customers indicates that using HIPPOTRADE can become a selling point when quoting for new business due to HIPPO'S proven credentials as a trusted and responsible waste disposal supplier. It allows you to offer your potential customer a KBB installation that will be mess and fuss-free. Speaking on behalf of HIPPO, Marketing Manager Jon Seymour says "In an industry where customers' expectations of service is fairly low, HIPPO is proud to provide a range of waste solutions which exceeds customer expectation in every way, backed by our 5-star Trust Pilot rating. With every service we provide, we do it responsibly, reliably and ethically, and recycle over 90% of the waste we collect." He added, "As flytipping becomes a more prominent issue


across the country, it's a massive selling point for tradesmen to be able to give their customers the reassurance that their waste removal is backed by HIPPO, as it gives customers peace of mind that they are protected from the consequences of flytipping, fines and prison sentences." Jon makes a good point regarding flytipping (the term for illegally dumping rubbish or waste) as it affects everyone because it is unsightly, hazardous to health, damaging to the environment and wildlife, and can encourage vermin; it's even been known to lower property prices in an area if problems persist. Basically, it's a really antisocial act. Amazingly, fly-tipping costs taxpayers in England alone almost ÂŁ50 million for local councils to remove abandoned items, according to There has been a significant focus on educating people about fly-tipping and the risks associated with disposing of waste through an unlicensed person or business. It's therefore critical that KBB installers and BiKBBI members especially, educate prospective customers that all members of the public have a duty of care to ensure that any waste produced at their property is disposed of both responsibly and legally. As HIPPO's Jon Seymour says, "Failure to do so can result in a huge fines or worse, a custodial sentence, even if the homeowner unknowingly uses a 'rogue trader', who flytips their waste."

Sponsor News

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CHANGING FACE OF RETAIL INSTALLATIONS With recent news that Homebase, now owned by Australian DIY giant Bunnings, has changed its installation proposition, we explore the various models being operated by UK retailers and why some seek change as part of their strategy. Over the years, retailers have adopted a number of ways to sell KBB products to their customers, but what has become ever apparent, is the consumer expectation that an installation service, or 'done-for-you' (DFY) is available. The rise and fall of DIY programs in the ‘noughties’ and the current trend for TV shows highlighting the failures of DIY attempts, is enough evidence to suggest that the old fashioned do-it-yourself approach for the masses is becoming a thing of the past. Quite frankly, these days, most of us lead busy


lives, especially mid-week and therefore greatly value any spare time and prefer to use it to pursue past-times, hobbies, sport or even just rest rather than devoting valuable weekends and evenings working on the home. It therefore came as a bit of a surprise to many that Homebase, who operated a turnkey installation service to its customers, has now changed its fitting service, opting for a 'recommend an installer' model. The new model is ď‚š

'A fitted service for customers is still the preferred option for most retailers operating nationally.'


very much in its infancy, so it’s far too early to make an informed assessment as to its future success, but the move has certainly caused a stir amongst some in the industry. What is abundantly clear is that retailers are choosing very different operating solutions when it comes to installation, thankfully though, a fitted service for customers is still the preferred option for most retailers operating nationally.

'John Lewis Partnership recently announced a significant restructure as they strengthen their kitchen and bathroom model.'

providing a full turnkey solution to its customers too. John Lewis Partnership recently announced a significant restructure as they strengthen its kitchen and bathroom model by centralising services to the North West and focusing on improving its customer experience, as they are best known for of course. This is also a business that is investing significantly in providing an enhanced ď‚š

For example, BiKBBI Installation Standards Partner B&Q, whilst restructuring its management team last year, is now offering an installation service to its customers under the Homefit division. Furthermore, the fast-growing retailer Bathstore, is experiencing phenomenal growth to its installed service. Both models are delivering an expert installation service, fully managed by the retail brand. Wickes are also reporting huge successes from their installed-for-you business model, sub-contracting installations to their growing national network of self-employed installers. Magnet has offered their full-circle-service for years,



service proposition to its brand loyal customers, utilising new technologies and essentially giving its customers what they want. So why are some retailers considering a different approach? Let's face it, the KBB industry is a complex beast. Ever evolving and technically advancing product, design, designers, logistics, installers, installation, regulation and an obvious skills-shortage is just a few ingredients of what could be a perfect storm, if retailers make poor decisions that is. However, clearly this is a multi-billion-pound sector that has a lot to offer. Installation does not help the complexity of this industry, if you're pessimistic and particularly inexperienced in the world of fitters and fitting. There is no doubt that a professionally run installation model will add fixed costs to any business. There's the obvious cost around people and processes, but there's the benefit of managing customers and their expectations too. This said, installations can be a great profit generator, whilst providing customers with what they want.


The industry spends millions each year developing products, investing in people, property and proposition. It produces innovative offerings to the modern consumer, houses it within high cost digital platforms, within beautiful showrooms, sold by professionals. It then manufacturers, distributes and delivers products to consumers - all at significant cost. ď‚š

'Installations can be a great profit generator, whilst providing customers with what they want.'


Then what? All of this investment is left in the hands of an installer, in many cases an unknown entity. So, does it therefore make sense to ensure that those responsible for representing brands and often the last taste of the industry the consumer has, are properly trained, supported, managed and represented? Whatever route the retailer takes, installation should be viewed as an important ingredient to the overall success of the industry and its respective businesses. Without the professional installer, arguably the industry would be reduced to tatters. Recognising the modern consumer expectation, installations should be viewed as a credible route to attain control, as well as a way to facilitate sale of product, which is of course the key driver for retail. A professionally run installation proposition can give consumers what they want, increase control over those responsible for installing brands into homes whilst providing a pathway for the facilitation of sales. For us, it’s a no-brainer, but we do understand that it's a considered move,

'Whatever route the retailer takes, installation should be viewed as an important ingredient to the overall success of the industry '

bearing in mind the fixed costs associated with installation. Bunnings is a hugely successful business in the southern hemisphere and have exciting plans for the UK with its new business model including the acquisition of Homebase. All eyes are no doubt focused on how the new business will evolve over coming months, so we may very well see one or two follow suit (or not) depending on its future success. Whatever the model, consumers want choice and British retailers have risen to the challenge which is great for everyone.


Installer Profile


Installer Profile


"I always get a positive reaction as a lot of customers are more comfortable with a female tradesperson in their home."

The BiKBBI welcomed its first female member in 2014 and has since seen a steady rise in women applying for membership. Mariia Romanyshyn is the owner of R & D Building Limited, a specialist bathroom installation company that’s based in Harrow, Middlesex and in January became the institute’s newest female member. BiKBBI Communications Manager, Nicole Mercer, met with her to discover why she chose installation as a career. Mariia, originally from Ukraine, began a new life in the UK in 2012, moving here with her partner and nine year old daughter. Mariia initially studied for a career in customer service and cites this as a key ingredient for success in her new career as a bathroom installer, she explains, “I originally came to the UK for its international community and it’s a great place to meet new people, learn new cultures and to learn a new language.” She continued, “Whilst I was studying, my partner’s friends who were tradesman colleagues asked me to use my customer service skills to help them with their businesses. I assisted them with surveys and quoting for new work and it got to a point where I was virtually running their businesses and I

 23

Installer Profile

What do you dislike? Like with most installers it’s definitely the dirty work. Ripping out old products is my least favourite bit, but creating new designs and installing stunning new bathrooms is very satisfying. How do you find your customers react to you? I always get a positive reaction as a lot of customers are more comfortable with a female tradesperson in their home. Maybe it’s a female thing but they also seem to trust what I say from the initial consultation and as I’m sure you realise, building relationships upon trust is so important to a successful installation. How do male colleagues view you? I’ve grown up around male tradesmen, so their reaction to me is generally positive. I feel I get treated the same as the other men because they see value in my work and my general contribution. I also helped a lot of the male workers around me with their own businesses over the years, so they can see what benefits I bring to the party. subsequently realised that I could do this for myself, hence the change in career direction.” Mariia has worked with a number of tradesmen and has also undertaken various plumbing courses, as well as a great deal of onsite learning. She launched her own business in 2014 and is now primarily working with Bathstore. What do you like most about what you do? I enjoy creating projects to fulfil customer’s dreams. Creating something from nothing is very satisfying. I enjoy the design elements of installation and helping customers make decisions. 24

Is this a career you'd recommend to other women and why? Yes, but this type of work isn’t for everyone either male or female! You've got to enjoy hard work, troubleshooting and getting dirty. I’d definitely have no hesitation in recommending it as a career as good tradesmen are in short supply these days, so work is plentiful. Can women possibly compete with men in this industry? We already are and in some instances, we’re better. We bring a different ingredient to the profession, largely around our ability to listen and respond to what the customer wants. In today’s world, customer service is fundamental and women seem to excel in this area.

Installer Profile

What would you say to those who doubt the ability of women in trade professions? I’m not offended by those who doubt our ability, but I feel that they really should work with a few female installers before making judgement.

in the UK, but I’m sure that it will have consequences for my business through how BREXIT impacts on all those living here in the UK.

If you had one wish, what would it be? I wished I'd have studied architecture, allowing me to get involved in more complex building projects. It may be something for the future perhaps.

I understand why people voted for BREXIT as my view on immigration is quite sympathetic to British people in many ways. I believe that if a person brings skills and a true worth to a country and doesn't just come to claim from the state, then I can only see benefit for all. An international community that works together and contributes financially and socially to make a country great has to be a good thing. However, those who see the UK as a free ticket should be viewed differently.

If you weren’t a bathroom installer, what would you be? I’d loved to have opened my own restaurant where I was able to give people a great dining experience. Again, perhaps one for the future!

What do you do when you’re not installing bathrooms? First and foremost, I’m a mum. I work my career around caring for my daughter and I’m always there for her though my partner does support me when I’m 

What's the key to a successful tradeswoman? Loving the job and making the customer happy. It's as simple as that.

As a worker from overseas, what's your view on BREXIT? Being from the Ukraine, BREXIT doesn't directly effect me as I had to initially apply for a working visa to create a new life here 26

Installer Profile

surveying and we work well as a team. Outside of work, I enjoy keeping fit at the gym, reading and sewing. My daughter and I are keen artists too as painting is a real passion of ours.

"I’d definitely have no hesitation in recommending it as a career as good tradesmen are in short supply these days, so work is plentiful."

Final word goes to the BiKBBI’s Nicole Mercer who says, “Whilst it’s hard to believe that in 2017 some still question the ability of female tradespeople, it is clear that Mariia proves any doubters wrong. For me, gender is no obstacle to becoming a successful installer in the KBB industry and what’s most important is that they demonstrate skill, attention to detail, business prowess and a determination to be the best they can.” She continues, “The BiKBBI applauds and supports anyone, whatever race, creed or gender they may be, who shows commitment to the industry by striving to achieve excellence in the homes of consumers who, after all, invest heavily in our sector.”

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Tools, Power Tools & Equipment Advice

LET THERE BE LIGHT! Whether it’s a van, protective clothing or hand and power tools, having the right equipment is a priority for any KBB installer to carry out his or her day-to-day work effectively and yet something as critical as having sufficient lighting is often ranked way down the priority list. Quality illumination can help prevent tiredness and fatigue but most importantly, enables tricky tasks to be tackled much easier and quicker as you can see the results of your labour easily. 


Tools, Power Tools & Equipment Advice

Official BiKBBI sponsor Festool is renowned for its high-quality power tool range but also manufactures solutions for all installer workplace lighting needs. For instance, the KAL 2 Syslite is perfect where a small mobile light is required. Like all Festool lighting it produces a wide spread of ‘white’ illumination that has no dark centres, thus creating a room environment similar to daylight, this is important for enhanced vision which in the case of a KBB installer is imperative as true colours can be gauged. The KAL 2 can be run either via 240v supply or can be used with its dedicated Festool internal battery that benefits from an output of 7.2 ah allowing it to be used free from a fixed power supply. Its extremely versatile too as it can be positioned in a number of ways and even hung up by use of a clip all of which ensures that the KAL2 excels at inspection work or for tasks. For larger rooms and wide areas then the Syslite DUO can be a perfect choice as it uses 80 LED bulbs to produce a ‘white’ light at 5000 kelvin and 8000 lumin which means that it creates a ‘daylight’ where the whole room  29

Tools, Power Tools & Equipment Advice

or environment can be lit simply and easily. It uses LED bulbs which avoids the usual problems of using halogen bulbs which create a lot of heat and are very fragile. DUO can be mounted on a tripod and taken to a height of 2m which is a genuine KBB installer benefit as in this situation it is used to completely illuminate a wall but also the ceiling to help produce a perfect finish to any task.


Where plastering is required, Festool has a light that will show all the defects on a wall to help the installer to create a perfect surface. The STL 450 is a ‘control light’ so when shone at an angle to the wall it creates a strong shadow so that rework can be carried out. As Festool applies a system approach to its lighting range it means that the STL 450 can also be used in conjunction with the

Syslite Duo tripod. Used in this way it will create the desired shadow but leaves both hands free for the installer to work the wall surface. All of the lighting system from Festool is IP55 rated and covered under its ‘Service All Inclusive’.


The leading fittings supplier to the KBB sector in the UK, Blum, has implemented a variety of services for fitters, designers and manufacturers over the last few years, with the most recent being the EASY ASSEMBLY app by Blum. An essential digital tool for anyone working with Blum components.

The Easy Assembly app provides information, for example, on how to install fittings safely, how to quickly locate fixing positions and how to set Blum fittings precisely. Now that is practical! All relevant assembly information is immediately to hand and always up to date.

To find out more or to download the free app for iOS and Android please follow the below link.

Sinks & Taps Feature

Carron Phoenix Debut 150 Granite sink in champagne with Opus tap in chrome


Sinks & Taps Feature

IN SINK According to the 'Domestic Kitchen Market Report - UK 2017 to 2021 Analysis' by AMA Research, the market is showing a notable shift towards professional installation, with most major suppliers now offering and promoting this service with great value to the install market. Supporting a growing interest in larger scale kitchens and additional utility room installations across the new build sector, this growth has witnessed improvement in material, design, quality, tech and durability across the kitchen brassware and sinks market. As improved aesthetics in the kitchen becomes an increasingly important factor to UK homeowners, manufacturers are improving the design and build-quality of their products. Flexibility, durability and ease-of-use are also key requirements, all of which is ensuring that consumers are now purchasing products with a higher retail value. Luke Shipway, product manager at Caple, agrees and explains “Style and material influence a consumer's choice of sink and, in terms of material, stainless steel is a popular choice due to its durability whereas glass appeals to those who are looking for an ultra modern design, which is different. A consumer will consider how the sink will fit in with the kitchen they are buying and the sink and tap tend to be bought at the same time – the two should ď‚š 33

Sinks & Taps Feature

be bought as a pair to ensure the styles chosen will work together design-wise. Alternative materials such as composite granite are making their mark, partly due to their durability, versatility, health benefits and reasonable pricing.�

Carron Phoenix's Java Granite Sink in Stone Grey

Jeanette Ward, Communications Manager at Carron Phoenix has noted "Flushmounted sinks are very on-trend at the moment because they achieve a streamlined aesthetic that gives any kitchen a premium look. They are also very practical as their smooth integration with the worksurface makes them easier to wipe down with no dirt traps. A true flushmounted sink requires specialist templating and fabrication, and a more cost effective way of achieving the look is to go for a low-profile inset sink. This sits just the thickness of the material onto the worksurface and is installed with the straightforward ease of an inset sink with a simple hole cut out.� The Senator Stainless Steel Sink by Rangemaster

"Flushmounted sinks are very on-trend at the moment because they achieve a streamlined aesthetic that gives any kitchen a premium look." Technological improvements and ergonomic designs also continue to add value to this market sector with sinks being designed as 'food preparation areas' and kitchen taps taking on new functions like providing instant hot water, filtered drinking water and have improved versatility in use. For instance, the Sirino Pull-Out Spray professional tap from Franke combines sophisticated design ď‚š 34

New styles, same great value Carron Phoenix’s newest range of sinks are designed in a range of styles and colours to suit any style preferences, matching design with functionality. Our latest high powered waste disposal units are the ultimate compliment to any busy working kitchen. Ask your local distributor for details or call us on 0161 436 6280 or visit

Rapid 150 with Pura tap

Calla 150 with Dante tap

Carronade Elite CE-50

Sinks & Taps Feature InSinkErator® 3N1 Steaming Hot Water Tap

and added functionality, with a curved contemporary black hose and chrome sprayhead, plus a trigger-action spray. The chef-style tap features a single lever for precision hot and cold water control. The easy-to-operate directional spray function is especially useful for washing and preparing vegetables or filling and rinsing pots. The spout has a reach of 195mm so is ideal for use with multi-bowl sinks. Denise Iordache, Marketing Manager, Europe and Russia at InSinkErator® talks about the latest trends for kitchen taps: “Steaming hot water taps and food waste disposers are set to continue to grow in popularity as consumers increasingly look for products that will revolutionise their lives, while reducing their carbon footprint. Developments in functionality and design of steaming hot water taps and food waste disposers, have led to a  36

InSinkErator® Food Waste Disposers and 3N1 Steaming Hot Water Tap

Sinks & Taps Feature

greater consumer interest in the benefits these products offer and the market, as a result, is growing and diversifying year on year. The perception that steaming hot water taps and food waste disposers are pure luxuries is changing as more kitchen designers and house builders are incorporating them, as standard, into new designs.”

"Steaming hot water taps and food waste disposers are set to continue to grow in popularity as consumers increasingly look for products that will revolutionise their lives, while reducing their carbon footprint." Denise Iordace added,“The continuing reduction of waste in the home is also an on-going necessity. We have come to accept the separation of waste to promote recycling, but it has created the need for several more kitchen bins to keep the waste separate. This is not just highly inconvenient, as most of us are strapped for kitchen and cupboard space, but it is unhygienic and the smell is unpleasant. The food waste disposer offers numerous and often unsung advantages for the modern home – it is the must-have kitchen sink appliance offering practical and convenient benefits.”

- especially now that solid surfacing is more affordable. Stainless steel is the preferred material for undermounts. Flush fit is a very good alternative for customers who have laminate worktops, giving a leek, slimline look without the danger of moisture migrating into the top.” Kathryn Lowe, Marketing Manager at Aga Rangemaster agrees “Hard wearing, recyclable, easy to clean and incredibly versatile, stainless steel remains the favourite material for kitchen sink manufacture. The choice in stainless steel products ranges from budget to luxury level so there is something to suit every customer and their kitchen. At the entry level, the single bowl single drainer remains the favoured entry point choice. Further up the market where customers are likely to choose quartz or granite worktops, undermount sinks are preferred by designers who appreciate  Cucina Tube Round Side Lever Kitchen Mixer Tap by Crosswater

Material is also a big topic for the modern homeowner, wanting high quality without perhaps the premium price tag. Steve Corbett, Marketing Manager at CDA gives us his thoughts on the sink market: “Undermount sinks with clean, geometric lines remain a popular option 37

Sinks & Taps Feature

the sleek, unbroken lines and integrated look. Flexibility is at the forefront in undermount sink design as different bowl sizes can be combined to suit the design scheme and customers can choose from softly rounded corners or a 10 or 25mm radius that gives a sharp geometric shape accentuated by smart square drainers. Stainless steel is not the only choice for undermounts - designs are also available in our Igneous composite material which is stain, impact and scratch resistant and in traditional ceramic for country kitchens.” Jeanette Ward, Communications Manager at Carron Phoenix adds “There is also demand for coloured sinks because of the design flexibility they offer, giving consumers the chance to play with colour and texture in the kitchen as a way to give it their own individual stamp. Granite sinks remain a popular choice, particularly Frames by Franke Argentario Range


in white, black and more organic colours such as beige and grey.” In terms of material defining the tap market then Fiona Bowyer, Marketing Director at Franke supports the idea of atypical finishes and says “A strong interiors theme currently is the emergence of different materials and finishes in black, bronze, nickel and copper for door ironmongery, bathroom brassware and kitchen taps, as consumers seek ‘newluxury’ or time-worn finishes. These materials are very of-the-moment and we expect they will remain niche in appeal. Also in the ‘new-luxury’ category is solid stainless steel as a tap material and this offers greater design longevity, which is why we are seeing a marked rise in interest for these taps. In design terms, solid stainless steel is a material that speaks the language of premium quality, precision manufacture and high status.”

FITTERS OF BRITAIN, WE WANT YOU We want you to fit our products, but we’ll make it worth your while. You demand the best and we deliver the best products and the best support for fitters. We want you to have offers and freebies that help your business and make your life easier. We want customers to know you’re a cut above the rest. We want you to be part of something special. We want you to Fit Franke First. To find out more visit




The new Calla 150 inset sink from Carron Phoenix offers the durability and easy maintenance of granite at an entrylevel price point. Its curvaceous bowl, combined with its simple design lines, offers across-the-board appeal for a wide range of kitchen styles. The easy-to-install Calla is available now in three popular colours of Polar White, Champagne and Jet Black and fits a standard 600mm cabinet. The spacious 362 x 442 x 210mm main bowl size, deep drainer grooves and optional wire basket enhance the functionality of the sink space for a multitude of prepping, cleaning and washing up tasks. The sink is scratch resistant, temperature resistant to 280°C and won’t stain. As with all Carron Phoenix granite sinks, it features Sanitized® anti-bacterial




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protection, proven to reduce bacteria and microbe growth by 99%. The Calla 150 has an RRP inc VAT of just £329 and a single bowl model is also available at £307, offering two granite sinks that will appeal to budget-conscious customers. The Calla is just one of over 100 sink styles available from Carron Phoenix in granite, stainless steel, ceramic and synthetic, combining beautiful aesthetics with high performance, practicality and value for money. The company is renowned for the high quality of its granite sinks which are now available in a wider choice of styles, colours and models. So too for stainless steel sinks which include low profile models to reflect the trend for streamlined 


surfaces. Low profile models give a simple inset sink a designer flushmount look at a very affordable price point. Completing the portfolio are ceramic sinks which offer timelessly classic good looks. Testimony to their quality, all Carron Phoenix sinks are supported by a lifetime guarantee. Well-designed accessories are available with all sinks to enhance their everyday practicality, and the choice of waste disposal units and waste sorter bins available is centred on an all-round solution that helps make life easier in the kitchen.

To complement the sink portfolio, there’s an extensive range of tap styles including instant boiling water, filtered, single lever and dual flow, in a choice of solid stainless steel, chrome or brushed nickel finishes. From classic to contemporary, the tap selection combines real design inspiration and practicality. Carron Phoenix products guarantee affordably good design and long lasting quality. With a heritage that dates back 250 years, the company continues to this day to offer precision-made products of the highest quality at exceptionally competitive prices, giving customers products they can trust.

The Calla 150 granite sink in Jet Black



THE IMPORTANCE OF DEALING WITH CUSTOMER COMPLAINTS PROFESSIONALLY By the shear nature of being a KBB installer with unexpected tasks arising mid-project, usually initiated by the homeowner, and odd little mistakes that we all make from time-to-time (though some wouldn’t readily admit it), it’s not uncommon to have to deal with customer complaints occasionally. Resolving them quickly, compassionately and professionally will make life easier and may even generate more business for you as your customer may be so reassured that he/she refers you to friends and family.


Often, complaints escalate as a result of a breakdown in relationships, so being open and available to discuss issues should they arise can be critical in the prevention of any negative customer emotions towards your business. It's extremely important to take control of any complaint from the very beginning and it therefore helps to give your customer a set of terms and conditions before starting a project as it will help manage client expectations, especially in terms of both service and money. 


BiKBBI members have access to approved tradesman terms and conditions via the member’s website, so downloading one and supplying your customer with a copy upon initial project agreement is sound advice. BiKBBI members also abide by a ‘Code of Conduct’ so it would be good practice to make them aware before work commences. Keeping the channels of communication open during a project can often prevent problems turning into official complaints. Try to deal with your customer directly, either face-to-face or if not, by telephone as you’re far less likely to misunderstand each other. Providing regular updates to customers is another way to ensure that small points don't escalate. This can be achieved easily and without need for a too formal relationship by simply asking the question 'are you happy with the installation so far'. Dealing with written complaints: If you receive a written complaint either by email or letter, its critical to address the issue as soon as possible. If your customer is unhappy, any delay will only increase their irritation thus raising levels of anxiety for all parties involved. A meeting with the customer is definitely the most advisable course of action as face-to-face engagement will demonstrate the fact you're taking the complaint seriously. Encourage your customer to be clear about the points they're unhappy with and importantly, the outcome they are expecting. Asking your customer to put this in writing makes sense and will provide a written record of agreements made which could be useful to present at a later date.

A promptly returned written response detailing your intended action creates a recorded agreement between both parties and will create resolution guidelines. Always remain polite and professional. Customers may find it awkward to raise complaints and they will rely on you to make the process run smoothly. Ensure that your customer understands your complaints procedure, the actual process and the timelines involved. Keeping written records and a log of events, including times, dates and details of contact is also advisable. One would hope that your actions resolve the matter, but it would be prudent to keep details in the event of the matter escalating. BiKBBI members have 28 days to formally reply to a written complaint, with remedial work completed within 8 weeks. The complaint log is the best way to record actions to ensure that you're on track to resolve issues promptly. The log will also be invaluable should the matter eventually go legal. Always listen to what complaining customers are saying; sometimes the source of their complaint is obvious but do consider that on occasions they may have trouble articulating exactly what they need from you so always be prepared to help them reach a resolution. Creating customer loyalty from a complaint Strange though it sounds, if you handle a grievance well it can actually increase customer loyalty. Proving to a customer that you will go the ‘extra mile’ and deliver excellent customer service when something goes wrong, means they know you will treat them fairly. This does mean you have to hold your hands up to any  43


mistake immediately and do everything you can to put it right.

several previous acts of law and drawing others together.

This works both ways - if you try to dodge responsibility, take too long to make restitution or fail to provide excellent customer service in any way, those failures are what people will remember.

It provides consumers with clarity on their rights as buyers of goods and services and should be something all tradesmen are fully aware of. The consequences of getting it wrong could be catastrophic and ignorance is no defence.

Consumer Rights Act Retailers and service providers, including installers, now fall under the scope of the recently introduced Consumer Rights Act (2015). This is a significant piece of legislation that was introduced, replacing


Installers can find out more about The Consumer Rights Act via the BiKBBI members website, or by undertaking CPD via the iAcademy and our online courses in conjunction with The Chartered Institute of Trading Standards


Cutting edge ultra-thin solid laminate worksurfaces


Waterproof The next generation in worktops, combining design & practicality. Achieve the latest ultra-thin worksurface look with added Enhanced Performance Technology that provides superior protection against heat, impact, wear and water. Thanks to its 100% waterproof solid core, Zenith is the perfect material for fitting on-trend undermount sinks. Finish the look by adding drainer grooves that can be easily machined on site. Visit our YouTube channel for tips and tutorials on installing Zenith solid laminate worksurfaces.

Contact us: +44 (0)1388 774661 Wilsonart-uk



Wilsonart Ltd

Company Profile

FAMILY VALUES UNDERPIN WESTIN'S RISE TO THE TOP Who would ever have thought that from brassware for fireplaces, high performance cooker hoods could evolve? WS Westin Ltd was founded almost one century ago as a decorative metal and chimney manufacturer and progressed beyond compare to where it is now: a leader in domestic kitchen extraction.

mills around Huddersfield, Yorkshire. In 2017, Westin still runs its head office out of its original mills, though of course, it has been modernised and expanded upon through substantial investment in both, including the introduction of modern machinery to meet the growth of the business.

Today, Westin is known as a pre-eminent cooker hood specialist, designing bespoke extraction solutions for stylish homes across the United Kingdom, loved by designers and installers for its ‘white glove’ service and ‘can do’ attitude.

The company has grown but Westin’s ethos remains true to its roots. A good example is Westin’s David Broadbent who joined as a tea boy running errands; remarkably, David is still with Westin after almost 50 years, and is now highly respected in his position of Technical Sales Manager, he brings to the business an unrivalled knowledge of cooker hoods and extraction. The overall loyalty to the company of its 40 staff tells another story as many have been with the firm for much of their working life; such is their love of both the product and the philosophy of the company.

Back in 1921, copper chimneys and brassware were the name of the game but when the Westin family wanted to sell its business some 18 years ago and the current chairman inspected the factory prior to purchase, he spotted a cooker hood on one of the work benches and when he enquired why it was there was told “It has been ordered for sale by Harrods.” This directly resulted in Westin being born as a cooker hood manufacturer that has since evolved into the specialist it is today. The early Westin was founded by two brothers, Walter and Stanley and was operated from Phoenix Mills, in the heartland of manufacturing and textile 46

Ian Sheppard, Westin’s Managing Director says, “We have a happy family here at Westin, and I think this is created by the fact that we prefer to develop our team and keep our talent here! This means that our team has an incredible knowledge of every aspect of cooker hoods.” Ian continued, “It means also that we know our customers really well and can give the 

Company Profile

“We have a happy family here at Westin, and I think this is created by the fact that we prefer to develop our team and keep our talent here! This means that our team has an incredible knowledge of every aspect of cooker hoods.” Ian Sheppard, Westin’s Managing Director

Westin Bespoke hood for Halycon Interiors


Company Profile Westin Bespoke hood for Kitchen Solutions

best possible service at every stage. We like to keep our service personal where possible so when customers and installers call us, many are recognised by name, rather than an account number, and whatever question they have, our priority is to give them the correct information and advice in a friendly way, so that every Westin cooker hood is suited for the kitchen environment its being purchased for.” These days, Westin’s cooker hoods sit in kitchens across the land, as well as in the homes of many celebrities, and are even installed in (whisper it) some royal castles. Westin’s reputation for hoods that perform superbly and look stunning has 48

spread, and many UK kitchen designers will only specify cooker hoods by Westin for their clients.’ Westin’s flexible wide-ranging customer service includes Westin Product, Westin Plus and Westin Bespoke. This means the company can offer a full range of cooker hoods with a wide variety of models and options to suit every kitchen. The Westin Product range includes the most popular hoods with defined specifications and options. These products can be adapted using the Westin Plus service where customers can specify different colours, dimensions, light options and size of internal workings to suit their kitchen. And when customers require more than 

Company Profile

modification of a product, then the Westin Bespoke consultation service is the best option. This allows customers to design their own completely individual cooker hood in terms of either performance, aesthetics or both. Final word goes to Westin Managing Director, Ian Sheppard who says, “Providing excellent customer service is a non-negotiable Westin promise and the feedback that we receive from installers and retailers indicates that this is one of the main reasons why we generate such strong customer loyalty.” He added, “It’s imperative that we provide an enjoyable, satisfying and hassle-free

customer experience, and the entire team is therefore geared towards giving practical, tailored advice, by offering help that can be as complicated as allowing for the direction and height of ceiling joists, ducting lengths, or for something as straight-forward as how best to clean filters.” Westin and its customers can look back and appreciate its very fine history and heritage, the company’s approach to cooker hoods is entirely modern, customer driven and forward thinking, to provide fresh air in any kitchen. Westin Bespoke Stratus Air for Grid Thirteen


Showering Feature

APRIL SHOWERS As a result of the maturing shower market and high level of shower usage, replacement products such as shower accessories is where the market has seen the biggest growth at 13%, says AMA Research. The market report, ‘UK 2015 to 2019 Analysis’, suggests that the majority of UK households now have at least one shower in their property which means 23.8 million UK homes have the potential need for a plumber or fitter. Premium manufacturers are now producing products that have been specifically designed for retrofit purposes, and with ease of installation a primary concern for the install market then it is these smaller shower accessories that are securing a quick business win. So what does this mean for the once humble shower enclosure, tray and screen options? Martin Walker, CEO at Methven UK, says “Our easy fit rail kits remove the hassle associated with fitting a new shower rail; simply screw in the wall fixing and twist and lock the rail bracket into place, it couldn’t be easier. Utilising Airsteam technology, these shower kits provide our customers with three function spray options gifting them with a truly invigorating shower experience.”


Showering Feature GROHE, Spa AquaSymphony Shower

“Products with advanced user recognition features will become more common, such as voice activation, and app control has already made its way into the bathroom. GROHE offers various products which can be controlled via a simple app on your phone such as Aquasymphony shower with light, music and steam functions." Michael Gray, Product Manager at GROHE UK


Showering Feature

Additionally, future trends continue to highlight modern wetrooms, walkin shower areas and digital showers. All are contributing to driving the market forward as are wetroom areas, large walk-in frameless and semi-frameless enclosures, rainfall showerheads, digital controls and steam cabins are now seen as a luxurious alternative to bathing. And, as more consumers become aware of digital controls, plumbers are becoming increasingly familiar with the installation benefits. Michael Gray, Product Manager at GROHE UK agrees “As in the rest of the home, consumers are now looking for smart solutions in the bathroom. In response, GROHE will continue to develop technologies that improve water experiences for our customers. Products with advanced user recognition features will become more common, such as voice activation, and app control has already made its way into the bathroom. GROHE offers various products which can be controlled via a simple app on your phone such as the Sensia Arena shower toilet, Aquasymphony shower with light, music and steam functions, and the new GROHE Sense which helps  52

Crosswater Zest Shower / Bath Waterfall Filler

GROHE SmartControl Rainshower® System

Showering Feature

to protect your home from water damage by detecting leaks or abnormal levels of humidity and allowing you to shut off the water supply remotely. App control allows the user to easily personalise their bathroom experience by allowing them to choose their preferred settings and remember them each time. The smart home will also be able to make resource management really efficient without affecting the user– saving water and energy without impacting on product performance and enjoyment.” The wellness trend is now well established in UK bathrooms too and Joe Stephens, Product Designer at Roper Rhodes gives us his thoughts "Drench showerheads are a fantastic choice for those looking to create a spa-like showering experience. Large, 300mm showerheads, which can be ceiling mounted for a dramatic effect are perfect for this as they create a cascading rain shower effect. Diverter valves are very popular as they give the ability to switch the flow of water between two or even three different outlets, such as the main overhead shower, a handset and a bath filler. Air-drive handsets mix air with the water flow to 

Roper Rhodes SVSET44 Factor Dual Function Shower System

"Drench showerheads are a fantastic choice for those looking to create a spa-like showering experience." Joe Stephens, Product Designer at Roper Rhodes


Showering Feature

create an aerated bubble spray, which uses less water without compromising your shower experience." Doug Hart of Grange Design agrees with Joe Stephens and explains “The function of the shower is just as important as the look, and although very subjective, choice is often led by what type of functions your customer wants or needs; two controls, three controls, etc. In terms of the design aspect, then a showerhead is not as obvious as the tap or basin, however it is the showerhead that is often more practical as functions and needs continue to change. For example, a shower system that offers more than one outlet of water is typically viewed as having ‘spa-like’ qualities. An overhead shower head partnered with a hand shower can elevate the shower into a luxury purchase for any customer, but throw in a multifunction showerhead with a few body jets or chromotherapy features and your customers will be able to emulate a 5* luxury spa or resort at home.” High quality materials and cutting-edge designs are another growing trend across the shower market as Michael Gray, Product Manager at


Illuminated Multifunction Showerhead by Crosswater

GROHE UK explains “The finish of brassware is a big emerging trend, and this can affect whether a product looks contemporary or traditional in design. For traditional styled rooms, consumers might consider a rose gold finish, which adds a touch of elegance to the room. If a consumer is looking to create a modern space, they might opt for white or grey which makes a statement and can add a futuristic element to the room’s decor. Chrome is still a popular choice with consumers, however more is now demanded from it. 

Dynamo Showerhead by Crosswater

Showering Feature

Customers want chrome surfaces that are longlife and will retain their flawless finish for decades, no matter what they’re put through. As a result, GROHE uses a unique chrome plating process that ensures a robust and beautiful finish.”

VitrA, Move Shower Column

As well as design aesthetics, water efficient shower controls are growing in popularity can be a direct result of introducing the Water Label on shower products from 2014. Sustainability and water efficiency has to be recognised as a major concern for the UK homeowner with more consumers becoming aware of environmentallyfriendly, water and energy saving shower products. Margaret Talbot, Marketing Manager at VitrA UK explains “We believe that as the UK becomes more environmentally conscious and concerned about water usage, the popularity of showers will continue to rise at the expense of traditional bathing (baths)." Margaret continues, “Technology can now be used to help timeconscious consumers. For example VitrA’s Smart Electronic Mixers (SEM) have the capacity to save each family member's

“We believe that as the UK becomes more environmentally conscious and concerned about water usage, the popularity of showers will continue to rise at the expense of traditional bathing (baths)." Margaret Talbot, Marketing Manager at VitrA UK

 55

Showering Feature

personal showering preferences in terms of water flow and temperature, which reduces time and effort spent re-adjusting the dials before users bathe. Adjustments are easily made via a touch-screen on a central control panel. Aside from providing a superior bathing experience, SEM is also noteworthy for its improved hygiene. Paired with the Monolith shower tray, VitrA Clean technology ensures that the glass shower wall has a constant spotless appearance. Being clean has never been so effortless or efficient.� In short, the ageing UK population, growth in multigenerational households, and changing demographic profile for the shower market is all having an impact on future product development and demand. Change is inevitable, especially across the design market so don’t get left behind and ensure you stay up-to-date with latest trends, technological advancements and of course, ever changing industry legislations.


Clifton Exposed Dual Function Shower System by Laura Ashley


Darren Hickman, Vogue (UK) Interview

TURNING UP THE HEAT Ever had a customer who asks for underfloor heating? Or one that mentions that they have been considering getting a system installed but want your advice whether to go ahead or choose more traditional forms of heating for their home? If so, you may have struggled to give a reliable answer. In this issue we speak to Marketing Manager, Darren Hickman of Vogue (UK) who gives us a better insight into the benefits of installing these 2 heat sources: Everyone knows about radiators but less so underfloor heating as it’s comparatively new? That’s not strictly true; though the radiator was invented by a Russian chap back in 1855 and introduced to the UK during the Victorian era; underfloor heating was actually used by the Romans in their bath houses, albeit in a cruder form. So the concept of


Marketing Manager, Darren Hickman of Vogue (UK) takes time out to talk to The Installer Magazine about underfloor heating.

underfloor heating is definitely not a new one. The popularity of underfloor heating is growing throughout Europe and will, I think, become something that installers are asked more about. So what are the installation implications of fitting underfloor heating? For those who don’t know, underfloor heating consists of either a network of electric heating cables, or a system of hot water tubes, both of which are then buried into the mass of the floor, giving you either an electric or a hydronic. With both systems, as the floor

heats up it 'radiates' heat into the room. This 'radiant heat' then warms items in the room, either furniture or people, rather than using convection to cause warm air currents to heat the room. Our system at Vogue (UK) is electrical with cables fixed to a mat, which is then installed into the tile adhesive. This makes it relatively quick and easy to install, and ideal for refurbishments. It also means that the cables are perfectly spaced to give an even and consistent heat distribution, and reduces installation costs compared with a hydronic system. 

Darren Hickman, Vogue (UK) Interview Electric Underfloor Heating by Vogue (UK), Kitchen Setting


Darren Hickman, Vogue (UK) Interview

That’s a good point, how do costs differ between underfloor and conventional radiator? Installation costs vary enormously, depending on the work undertaken. A single radiator added to an existing system may be relatively inexpensive, however, if it is a new system, including a boiler, then fitting electric underfloor heating whilst the rooms are being tiled anyway, can be a favourable option. You really have to look at the 'life time' costs. Another major cost advantage is that EUFH (electric underfloor heating) is maintenance free, no boiler services, no landlords certificates (where appropriate) and no costly call outs for leaking pipe work. What about effectiveness? How do they differ? Radiators will reach operating temperature more quickly than EUFH, and therefore appear more responsive, whereas EUFH is more efficient if left to go on quietly heating the room and its contents, rather that cooling down and then having to heat the whole floor up from cold again. The programmable controller makes this easy, preventing the floor temperature


Electric Underfloor Heating by Vogue (UK), Bathroom Setting

from dropping too low. This is the most efficient and convenient way to use EUFH. Another major benefit of EUFH, is that, because it doesn't use convection, it is much better for allergy sufferers, as there are no pollutants circulating around the room on the currents of warm air. So finally Darren, what are the deciding factors in your opinion? Well, it all comes down to lifestyle and personal choice really, as a supplier of both types of heating

sources I can point out the relative benefits. EUFH is a convenient and cost effective way to heat a home, and additionally it leaves plenty of wall space for cupboards, furniture etc. a favoured choice in the UK due to the ease of installation, versatility in operation and its aesthetic desirability. The perfect solution? Perhaps a combination of both, so that you enjoy the benefits and advantages of either technology.

Choice. Quality. Service. Value. Working alongside leading manufacturers, our wide selection of kitchens covers everything from the country house look through to stylish and sleek contemporary ranges. Kitchens in our Studio, Autograph, Linear and Laura Ashley collections have been provided by a manufacturer who has achieved the FIRA Gold Award accreditation, which tests the workmanship, strength and stability, finish performance and the effects of atmosphere on a product. VISIT OUR WEBSITE: FOR FURTHER INFORMATION EMAIL:

Financial Advice

TAX & ACCOUNTANCY TIPS Phillip Hammond’s Spring Budget on the 8th March introduced a number of changes. Amongst those were increases to the Class 4 National insurance contributions rates which would affect most self-employed persons earning over the lower earnings limit. That proposal met with some broad public resistance which culminated with those proposals being withdrawn. Due to the distraction of this particular issue, a number of other changes may not have had a fair airing so the paragraphs below focus on some of those changes and other recent developments. Class 2 NI Contributions It wasn’t all bad news for the self-employed. Despite Mr Hammond’s ‘U turn’ on Class 4 NIC’s the Chancellor remained committed to the abolition of Class 2 NIC from April 2018, which will save many self-employed persons approximately £148 per year. Reduction in Dividend Allowance The Chancellor had not long ago introduced a 7.5% rate of income tax on dividends within the basic rate tax threshold. Higher rates apply for higher levels of income. The first £5,000 of dividends would however be taxed at NIL %. The budget announced reductions to that NIL rate band to £2,000 from April 2018. The effect of this on basic rate taxpayers is an increase in tax of £225. The tax increase for higher and additional rate taxpayers is £975 and £1,143 respectively. Family owned companies will need to look at this position carefully as the previous and recent changes may have brought a number of smaller shareholders into a taxable position and therefore into the system for selfassessment. Remember, it is the individual’s responsibility to declare untaxed taxable income as HMR&C are not responsible for pointing this out. Delayed declarations and payments can result in penalties and interest charges. 62

Dean Flood Chartered Certified Accountant and Partner at Rowland Hall Tel: 01375 373 828 / 01268 696 878

Making Tax Digital for Business (MTDfB) Online processing of tax returns and payments has been constantly advanced by HMR&C over recent years, affecting all platforms of tax including PAYE, VAT, Corporation Tax and Income Tax. We are now reaching a critical point where nearly all businesses (including self-employed individuals) are to be expected to have a Digital Tax Account and to utilise this account to report their activity and taxable profits to HMR&C on a regular basis. Records will be expected to be held digitally in order to align with these proposals. At the moment the plan is for this to affect all businesses with turnover exceeding the VAT threshold from accounting periods commencing after 5th April 2018. There is a one year deferral for businesses below the VAT threshold although businesses with turnover under £10,000 are not currently expected to be included. For some businesses this may simply be an extension to their quarterly reporting under VAT regulations but for others the change may be quite dramatic. For some time, there has been a perception that this process would be deferred further due to the complexities and scale of this project. It is however becoming more widely accepted that HMR&C are determined to push ahead with these changes within the above time frames in order to make the UK tax system the most advanced and efficient in the world.

Harmonique MD060

Sequel V TM006

UK TOWEL WARMERS & RADIATORS Vogue (UK) Ltd Strawberry Lane, Willenhall, West Midlands, WV13 3RS United Kingdom T: +44(0) 1902 387000 F: +44(0) 1902 387001 E: W:

Advice from Which? Trusted Traders

CONSUMER CONTRACTS AND CANCELLATION RIGHTS It is vital for businesses to keep up to date with changing rules and regulations. In this article, we offer advice on how to ensure your customers receive the correct information when agreeing to a contract whilst in their own home. The Consumer Contracts Regulations 2013 contains the latest rules for traders that agree the terms of a contract in the home of a customer. The regulations are wide reaching and have implications for tradespeople who provide home improvement and repair services to customers in their homes. Additionally, they impact those selling goods and services over the internet.

The main considerations are: • • •

The customer’s right to cancel period is 14 days Additional information on contracts must be provided to customers A new model cancellation form should be used

What sort of information must I provide? There are a number of key pieces of information that must be provided when agreeing the terms of any deal over a value threshold of £42 in a customer’s home. Failure to give the following written information could be classed as a criminal offence: • What you are supplying • Your trading identity, address, phone number and e-mail address • The details of who will be completing the work (If you are acting on behalf of another trader) • Total price of the goods and services (including VAT) • Information on deposits (if required) • Delivery costs • Details of a complaint handling policy or any code of conduct you subscribe to • How the customer can exercise their right to cancel and the time limits (cancellation form) • Details of any after sales service or guarantee • How to access a dispute resolution service 


Advice from Which? Trusted Traders

When is there no right to cancel?

About Which? Trusted Traders

It is worth remembering that there are certain circumstances where the rules are different for 'right to cancel'. These include:

Which? Trusted Traders is an endorsement scheme from Which?, the largest independent consumer organisation in the UK. Local traders are assessed and checked by Which? trading standards professionals before being endorsed. The service helps all consumers, not just our members, find local trustworthy traders. Consumers can go online to access the database of endorsed traders.


If you are carrying out urgent repairs or maintenance for a customer then the cancellation rights do not apply.


If the customer later accepts your quote by email or phone, etc. then there is no right to cancel. However, you must inform the customer that they do not have the right to cancel.


If a customer is entitled to the right to cancel but wants you to go ahead with the work straight away then they can waive their right to cancel. You must obtain confirmation of this in writing.


The only daily news site for the UK Kitchen and Bathroom industry. Winner of the Bathroom Manufacturers Association award for Digital Media Contribution in 2013, 2014, 2015 and 2016


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Telephone: 01992 478 109 celebrating 21 years


SHIA Awards

THE SEARCH FOR SCOTLAND’S TOP HOME IMPROVEMENT BUSINESSES IS UNDERWAY! The Scottish Home Improvement Awards were created to reward the best of the country’s home improvement trade. Now in its third year, the awards engage thousands of companies, from all across Scotland.

The Scottish Home Improvement Awards are completely free to enter. Competitors can choose categories spanning the breadth of the industry, including Best Kitchen Company, Best Bathroom Company and Best Bedroom Company.

BiKBBI has been an official partner of the Scottish Home Improvement Awards since its conception in 2015. Damian Walters, BiKBBI, CEO said “We are delighted to be supporting the Scottish Home Improvement Awards for the third consecutive year. Recognising quality and excellence in the home improvement industry is important and we’re pleased to be involved especially with it being north of the border."

The awards celebrate the best companies as chosen by their customers. Businesses encourage their customers to cast their votes and the top five companies in each category are shortlisted as finalists. Last year saw an eager Scottish public, enthusiastic to show their support for those carrying out exemplary work, cast over 20,000 votes.

Founder and CEO of the Scottish Home Improvement Awards, Warren Paul, thanked BiKBBI for their continued support. He said, "It is support from organisations such as BiKBBI that helps us engage more businesses and grow industry competition year on year. Coming from a family who all worked in the industry, I am personally delighted to see this event succeed and outstanding workmanship recognised. We have held two hugely successful events with a very high standard of competitors and, with BiKBBI support once again, this year will be our biggest yet." 66

Finalists in each category are judged by an independent panel and invited to join fellow professionals, sponsors and supporters at the Scottish Home Improvement Awards Gala Final on Friday 16th June in Glasgow. Head to to see a list of categories and take the first step to becoming an award winning business. Voting closes at midnight on Monday 8th May 2017.

SHIA Awards


BMA Matters

STOP SCALDING INJURIES FOR GOOD WITH TMVs At the Bathroom Manufacturers’ Association, we aim to play an active role in educating the consumer about the importance of reducing the chances of injury from scalding accidents. According to the Child Accident Prevention Trust, everyday in the UK, nine children are admitted to hospital with burns and scalds, 95% of which happen at home. The effect of scalding accidents changes lives forever, not just for the individual, but their families too. The incidents are sudden and the effects are devastating. The last place anyone expects deadly accidents to occur is in the bathroom or kitchen of their own home, but the shocking truth is that people do die in their homes from scalding accidents, due to uncontrolled hot water. Scalding is an extremely serious injury and in the majority of cases, it is the most vulnerable – namely children and the elderly – who are effected, due to their thinner skin. As a result, they sustain scalds more quickly, at lower water temperatures, and often with a greater depth of burn. Furthermore, those with reduced ability to perceive risk or react to hazardous situations – such as those with mental or physical disabilities – are also at greater risk of scald injuries. While the incidence of these injuries remains high, never has it been more vital to educate consumers on the importance of TMVs. These simple, effective and relatively 68

inexpensive products you can install, can prevent devastating and lasting injuries. Altecnic Mixing Valves By using TMVs to easily regulate water temperature, your customers can easily prevent scalding by hot water from the water outlets in their homes. And due to their easy installation, it has never been easier to make the home a safer environment.

Every year, tragically 20 people die as the result of scalds caused by hot bath water, and a further 570 suffer serious scald injuries. The very simple measure of installing TMVs can prevent deaths and injuries as a result of scalding. As installers, we encourage you to continue highlighting the benefits of TMVs to your customers. In particular, we recommend the use of TMVs in hospitals, care homes, schools and the homes of your friends and families. We need to spread the message to help reduce the potential of scalding accidents, and the devastating effects these it can have on lives. Need more information? Visit the Hot Water Burns Like Fire section under the Education tab on the website.





In association with



Friday 16th June 2017, The Marriott Hotel Glasgow

Installer 2017 Exhibition

FACE-TO-FACE BUSINESS Trade shows provide the perfect opportunity to build relationships with suppliers and manufacturers, as well as learn about the latest products and developments. ď‚š


Installer 2017 Exhibition

In the modern world, there are plenty of ways to do business including email, telephone, online etc. But for the plumbing industry, few work better than actually meeting customers. In a recent survey about how businesses operate, 90% of participants agree that a person is more likely to trust people/companies met face-to-face than people only communicated with via email and phone. In this regard, installers already rely heavily on face-to-face interaction for building relationships both with the merchants they buy from, the suppliers they work with and the customers they carry out installations/projects for (who will rarely hire someone that they don’t like on first meeting). However, an area where installers might struggle to foster successful relationships is with the manufacturers themselves, potentially only meeting representatives at in-branch merchant events or manufacturer-led training sessions. For this reason, exhibitions and trade shows offer the perfect opportunity to not only cement relationships with manufacturers but also to get a better insight into products, services and technical developments. Getting to grips

opportunity to discover this because the products are on display and experts are on hand to field any questions and provide additional information. Another area where trade shows can really benefit visitors is through seminars, workshops and Q&A sessions. Focused on key topics and issues, a well-organised programme can really help installers to better understand new regulations and legislations as well as highlighting potential areas of business growth, such as underfloor heating or wet rooms. 'Installer2017' After two successful events, 'Installer2017' will return again to the Ricoh Arena in Coventry. With a genuine focus on the practical elements of this industry, installers are able to take full advantage of every opportunity available in order to ensure that they get maximum benefit for their businesses. From practical demonstrations by leading manufacturers to valuable insight from industry experts, a visit to 'Installer2017' is a worthwhile experience. 'Installer2017' returns to Ricoh Arena in Coventry this year (9-11 May) and is free to attend. Visit the website to register.

While websites and brochures are perfect for setting the scene about how a product might look, in a sector that deals primarily in ‘hands-on’ there is nothing better than finding out how a product feels. Every bathroom installer wants to know that the appliances, fittings or sanitaryware that they are recommending and installing are 100% up to the job, and trade shows inevitably provide the perfect



DON’T IGNORE ASBESTOS, IT CAN BE SERIOUSLY DAMAGING TO THE HEALTH OF WORKERS AND BUSINESSES! We all know the risks of working with asbestos. Decades of awareness has thankfully resulted in a decline in asbestos related deaths but few realise that there are still currently over five thousand deaths in the UK each year that are attributable to asbestos related illnesses! 



Subsequently there are strong penalties in place for non-compliance of safety standards or initiating adequate training of employees; put simply, employers have a legal duty to assess the risk associated with all work activities, tools and equipment.

team at Central Compliance UK (CCUK) who have supplied us with details of a programme they have tailored to KBB installers and have issued us with the following guide lines:

In an ideal world, kitchen, bedroom and bathroom installers would be able to undertake a project without the stress of considering legal issues but understanding the intricacies of asbestos law is quite literally a matter of life and death!

In January 2008 the Health and Safety Executive (HSE) passed the responsibility for managing the list of training providers for licensed asbestos work to UKATA; it is the single organisation to monitor training standards amongst its members. UKATA’s remit is to set standards, audit and manage the list of asbestos training providers. 

So how can installers avoid the pitfalls of asbestos law? We have spoken to the

UKATA Accreditation

There are different training options, as follows: CCUK Courses

Category A – Asbestos Awareness

Face-to-Face A typical half-day course for up to 15 delegates involves a 4-hour presentation and discussion followed by a 40-minute exam.

• Category A is only aimed at making entrants understand the dangers involved with unknowingly coming into contact with asbestos

Online After a simple registration process, the course can either be completed in one sitting, or finished at your own pace, in your own time.

• Category A does not train you to work with asbestos or asbestos containing materials (ACM)

• This includes work such as drilling holes in textured coating, removing asbestos cement, lifting asbestos • Online and Face-to-Face containing floor tiles or any work that • High quality online content involves the disturbance, removal or • Automatic annual training renewal repair of asbestos containing materials reminder • Convenient and accessible; • Even after completing this course, available 24/7 if you come across something you • Relationships with charitable suspect of being asbestos you must partners stop work immediately and contact your • UKATA-approved, bespoke branded supervisor/employer who will refer this to certification specialist contractors



Some other things to consider • As an employer you have a mandatory requirement to demonstrably protect yourself, your employees and your customers from the exposure of Asbestos in your work place • You must ensure you and those you employ can demonstrate annual training via a certified listed Asbestos provider • Responsible contract businesses will seek evidence of training as part of any tendering process • Property built before 2000 is highly likely to contain asbestos (commercial, residential, industrial) • Asbestos containing materials are likely to be found at many retail premises and warehouses


• Risk of exposure present in wall coatings, cladding, to roofs, ceilings and floors and even windowsills and work surfaces • If you are responsible for or directly conduct any work at these properties they become "your place of work“ So who is CCUK? CCUK offers UKATA-approved and accredited, Category A Asbestos Awareness training. It collaborates with leading organisations and brands in the UK to raise awareness of, and where possible, to mitigate the risks of asbestos. To find out more about our UKATAcertified training visit our website, send us an email or give us a call.

THE ONE FOR US Installer2017 – the UK’s leading TRADE SHOW exclusively for plumbing and heating installers – returns to the Ricoh Arena, Coventry, May 9-11. • • • • •

Meet the industry’s leading manufacturers Discover what’s new Get hands-on with the latest products Have your technical questions answered Get together with your fellow installers

TO REGISTER, SCAN HERE OR VISIT Installer2017 has the support of: a



How long have you worked for the BiKBBI? 5 years now, its flown! Define your role in the BiKBBI in no more than 12 words? I oversee the running of the office and manage new member accreditations. What’s made you most proud in business?

Q& A

WITH CLAIRE WALTERS BiKBBI Operations Manager, Claire Walters, is the most senior member and longest serving of the BiKBBI support team. Claire has recently been bestowed the honour of Corporate Liveryman of the Worshipful Furniture Makers Company. 76

Being a part of the amazing growth in the BiKBBI and perhaps more importantly, the market acceptance that we are now a credible organization that actually helps the industry and installers in particular.

And personally? I am very proud of my wider family but my 3 children especially; its so lovely to share their achievements as they grow both at school and at home. What makes you happy and sad? My Family makes me happy and sad? Dare I say the state of the world (at times), the news is really hard to watch currently. What makes you laugh? Watching Mickey Flannigan, I’d like to go ’out-out’ with him for an evening for a good laugh. 


Name your 3 top desert Island discs?

What would your death row meal be?

Dancing on the ceiling (Lionel Ritchie), One Sweet Day (Mariah Carey/Boyz II Men), Faith (George Michael).

Beef Wellington, roast potatoes and veg – yummy! Three words that you would like to hear said about you? Fun, helpful, proactive. Three words that you would least like to be said about you? Lazy, dishonest, unfriendly.

Who would you most and least like to be stuck in a lift with? Most - Lionel Ritchie and Least would definitely be Katie Hopkins.

Animal you most resemble at work and at home? A gazelle as I am fast and efficient!

If you competed in the Olympics and were good enough to win a medal, what event would you be competing in and what one would you definitely not be competing in? I would compete in Badminton but I definitely wouldn’t compete in the swimming event, its not my strongest sport!


Company Profile

AFFORDABLE LUXURY BY XEY UK Leaders in the design and manufacture of quality Spanish furniture, Xey, brandishes a new era for home furniture design and interiors with its exclusive UK debut. Designed to be a highly flexible furniture portfolio for the end user, Xey delivers a tailor-made selection of interior solutions for every room in the home, all covered by a 12 year manufacturer’s warranty and expertly made in Spain.

colours and wood effects with ABS edging, Gloss, Textured, Matt and Silk Lacquers in standard or RAL colour options, plus wood veneers available in a mix of different tones. Xey uses highly innovative H.P. technology which creates a seamless soft matt finish for extreme durability in the kitchen, along with metal framed accent doors, Opaque, Transparent and Mirrored Glass elements as well as Ceramic inserts.

Epitomising the markets need for affordable luxury, Xey UK is pleased to present a new display at its luxury London Showroom, displaying the S1 Handleless Kitchen. Pictured, is the new S1 display showcasing the quality and authenticity that can be achieved when using the Xey H.P. Laminate range, available to view in the UK showroom. Designed to feed the senses, Xey employs a cook, feel, live philosophy that helps create interior spaces that work on the principles of quality, design and functionality. Catered to the individual, Xey also presents a range of furniture storage solutions and accessories to optimise the performance of any space. From systems which organise drawers, to pull-out sink units, clever spacesaving corner solutions, rack and pull-out larders and also a selection of wooden and stainless steel inserts to arrange cutlery and utensils, Xey provides interior solutions that ultimately benefits modern lifestyle. For example, innovative side hooks help divide your storage into an organised, easyto-manage space by adapting to different sized cookware, condiments and even cleaning agents anytime you want. Xey UK proudly offers: kitchen furniture, bedroom furniture, bathroom furniture and flooring. With a comprehensive range of dynamic finishes, Xey offers a selection of laminate 78

In light of “a new era for the Xey brand and product”, Xey UK aspires to furnish the KBB sector through its rapidly growing network of dealers spanning the UK. Demonstrating a wide-ranging and highly commercial collection of furniture solutions for the kitchen, bedroom and bathroom, Xey invites UK retailers to take advantage of its amazing display terms and competitive package for the retailer.

Product Portfolio Daval launches its ‘Langham Kitchen Furniture Collection’ in New Slate Stone finish Daval, leaders in the design and manufacture of quality fitted furniture launch a brand new contemporary kitchen furniture collection, Langham, which is also available in a range of two new stone effect finishes from 1st June 2017. With a host of interior solutions available, Langham features Daval’s new contemporary larder stainless steel drawers with innovative glass front and side elements. Showing how different furniture collections, materials and colours can come together to create one cohesive look, the Langham Collection is built from sustainable materials and precision engineered in the UK.

A Design Statement from Aestus with its New EXPRESSION Contemporary Radiator Aestus, a leading manufacturer and supplier of designer radiators and towel warmers introduces its new EXPRESSION radiator: a contemporary heating design with a distinctive asymmetrical motif and monochrome styling. Shown with exclusive Roscoe Angled Valves (straight valves also available), EXPRESSION is manufactured from highquality mild steel (pictured), measures 1790mm high by 570mm wide and has a depth of 66-96mm. Suitable for closed heating systems, EXPRESSION produces a high heat output of 3279 Btu/hr or 961 Watts and has a 15 year Manufacturer’s Guarantee.


Product Portfolio Contrasting angles with BLANCO’s new Panera-S tap The first tap to be released in 2017 by BLANCO is the striking, stainless steel Panera-S mixer tap. Designed with contrasting curves and angles, the new Panera-S is the perfect statement for the modern kitchen scheme. The Panera-S features a pull-out spray with an innovative control button at the top of the handle for convenience. The spray can be easily directed into the sink bowl and, with a simple click of a button, it can be changed from a clear or a spray jet of water, perfect for washing large pots and pans.

Coming Soon to the UK - Artificial Intelligence with Liebherr’s New SmartDevice Liebherr, renowned manufacturer of innovative cooling appliances is proud to announce its new and exclusive SmartDevice. This state-of-the-art automated technology will be available across Liebherr’s pioneering BluPerformance Premium Range and allows simple home-integration via WLAN to facilitate convenient remote control of your appliances from mobile devices: in or outside of the home! By using the SmartDevice box, it is possible for the KBbs 4350 Fridge to receive status alerts and alarm notifications from the appliance itself! Creating an astute way to effectively track the performance of your home appliance, Liebherr provides the best performance and service for end-user.


Product Portfolio Bauhaus opt for Svelte and Sleek The Svelte basin furniture collection from Bauhaus focuses on the key principles of practicality, simplicity and beauty to create stunning furniture for the bathroom. Top-quality, pioneering materials are incorporated into the design to ensure the Svelte range is extremely current. An innovative Durocoat® finish is applied to the cast mineral marble basins for a highly durable and hygienic finish that, when paired with the striking wood-finish cabinets, creates a strong, sleek and luxurious design. With five washbasin sizes available, ranging from a statement curved vanity unit, to the compact proportions of the corner design, this is a range set to match the demands of modern living, whatever the size of your bathroom project. ‘Smooth Move’ with NEW Multi-slider Gas Hob by V-ZUG Traditional cooking methods paired with a cutting-edge slider control has now been realised thanks to V-ZUG’s new glass gas hob, available to UK retailers and installers from 1st May 2017. V-ZUG is the only company on the market to offer a new hob with state-of-theart multi-slider control: a simple, direct and ergonomic solution for controlling individual cooking zones with high-grade performance. Impressively powerful, this new gas hob is equipped with a range of four technologically advanced gas burners. All V-ZUG gas hobs are stand-alone, eliminating the need for additional cooker units. Plus being DualDesign, the homeowner is able to choose between a top-mounted or flush fit hob installation for the height of design and flexibility.


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BiKBBI The Installer Magazine April 2017  
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