With over 5,500 installation businesses registered nationally, The British Institute of Kitchen, Bedroom & Bathroom Installation, or BiKBBI as weâ&#x20AC;&#x2122;re better known, represents the largest network of independently accredited KBB installation specialists in Great Britain. Working with our members, strategic partners and the wider KBB industry, the mission of The Institute is to enhance member success and excellence, promote professionalism and ethical business practices to benefit all key stakeholders, including consumers. We provide leadership and direction to the KBB industry on installation matters in the United Kingdom.
Charity & Community
Introduction / 1
Chief Executive Celebrating our tenth anniversary at The Houses of Parliament in 2016, the Institute is growing from strength-to-strength with an expanding network of installer members, local, regional and national retailers and strategic partners. Our industry reach has increased following significant investment of our communication strategy, now regularly engaging thousands via updates, newsletters, our digital magazine and social media channels. Strategic partnerships with highprofile organisations, including The Furniture Ombudsman (TFO), The Chartered Trading Standards Institute (CTSi) and Which? is promoting The Institute to consumers, showcasing the professional standards and values of our installer members, retail and corporate partners. Focus over the next three years is to address the evident skills gap that has become a very real challenge to our industry. We are witnessing the effects of a reducing pool of professional, qualified and available installers, which is unlikely to improve without a collaborative intervention from key stakeholders.
Our strategy is to address this challenge via three channels: The development of Apprenticeships for industry newcomers, the delivery of relevant CPD to time served professionals and the creation of retraining opportunities for those skilled in other industries. We are committed to working with key stakeholders to deliver positive change, promoting professional standards, representing the industry at the highest level and delivering a robust, reliable and recommendable service to consumers. Join us on our journey.
We are The British Institute of Kitchen, Bedroom & Bathroom Installation, the government sanctioned, industry supported and not-for-profit organisation dedicated to the KBB installation sector. Launched in 2006, The Institute represents the largest network of independent KBB installation specialists in the United Kingdom, plus an impressive portfolio of Great British and international retail & manufacturing brands.
Introduction / 2
Damian Walters Chief Executive
People / The Board / 3
Damian Walters Chief Executive
Stephen Metcalfe MP Patron
John Peerless Non-Executive
Vince Linnane Non-Executive
Founder of the BiKBBI
Member of Parliament for
Former Chairman of The
Vince is a high-profile
concept in 2005, Damian has
Basildon & Thurrock, Chair
Trading Standards Institute
consumer insurance specialist
worked tirelessly to develop
of the Science & Technology
and a current Trading
based in the City of London.
the organisation since its
Committee and Vice-
His specialist area is within
launch. An experienced retail
President of The House
John Peerless is a consumer
the construction industry,
installation specialist, Damian
of Commons Debating
champion with over 40 yearsâ&#x20AC;&#x2122;
underwriting consumer risk
has worked with a number
Committee, Stephen Metcalfe
experience operating at the
for over 25 years. With
of blue chip KBB brands,
MP is a proactive politician
highest level. Non-Executive
a por tfolio of blue chip
both in the UK and overseas,
and a loyal suppor ter of The
Director at The Furniture
retailers and respected
suppor ting the development
Institute. Stephen hosted
Ombudsman, John works
trade associations, his career
of their respective B2C
our Parliamentary event in
tirelessly protecting consumer
has been devoted to the
2016 and is a governor at
rights and is suppor ting
improvement of financial
our Centre of Excellence
the development of KBB
protection for consumers.
at Prospects College of
Advanced Technology in the South East.
People / The Operational Team / 4
Christine Masson Compliance
Claire Walters Operations
Lynsey Easom Accreditation
Natasha Prajapati Co-ordination
Angela Smith Brand Ambassador
Geoffrey Jackson Chief Inspector
Nicole Mercer Communications
Core Pillars / 5
Core Pillars The heart of what we stand for Our Core Pillars are at the very heart of what The Institute stands for and are fundamental to the future success of the organisation. Working with our members, strategic partners and the wider KBB industry, the mission of The Institute is to enhance member success and excellence, promote professionalism and ethical business practices. We provide leadership and direction to the kitchen, bedroom and bathroom industry on installation matters in the UK.
Core Pillars / 6
Education & Development
Standards & Inspection
Apprenticeships for industry newcomers, CPD for time served professionals and retraining opportunities for those joining our sector from other specialist trades.
Defining specific KBB installation standards and providing a professional and independent inspection service to support Alternative Dispute Resolution.
Support & Mediation Supporting members to meet their commercial and professional aspiration and consumers with practical advice, guidance and an informed choice.
Core Pillars / Education & Development / 8
Core Pillars Education & Development Our three tiered education strategy:
Apprenticeships We are working with a number of strategic par tners to deliver a nationally available apprenticeship for both commercial and domestic kitchen, bedroom and bathroom installation, in line with the new government approved Trailblazer
C on De tin ve l
ional ofess l Pr PD ua ment (C ) op
standards. Both apprenticeships are developed as a Level 2, with work in parallel on Level 3 already underway. Working closely with Prospects College of Advanced Technology (PROCAT), The Institute has launched its first Centre of Excellence from PROCATâ&#x20AC;&#x2122;s South Essex campus on the outskir ts of London. This Centre is the first of a national network of BiKBBI endorsed training establishments
R e t r a i n i ng
rolling out over the next 5 years.
Continual Professional Development (CPD) Continuing Professional Development (CPD) is the term used to describe the learning activities professionals engage in to develop and enhance their abilities. It enables learning to become conscious and proactive, rather than passive and reactive. CPD combines different methodologies to learning, such as training workshops, conferences and events, e-learning programs, best practice techniques and ideas sharing, all focused for an individual to improve and have effective professional development.
The Institute provides CPD via its innovative online por tal, linking industry professionals to relevant development oppor tunities. We work closely with The Char tered Trading Standards Institute (CTSi) and other key organisations to deliver training to specialist KBB installers.
Retraining The Institute is working with a number of organisations, including military charities, to provide retraining oppor tunities for those skilled tradespeople looking to enter our industry. Our military work includes the provision of civilian qualifications for ex-service men and women, especially those who gained trades whilst serving in the armed forces.
Core Pillars / Suppor t & Mediation / 9
Core Pillars Support & Mediation The Institute supports its key stakeholders in a number of ways. Whether itâ&#x20AC;&#x2122;s helping members develop their business by
The provision of independent suppor t can help resolve
reducing commercial costs, providing advice or simply
disputes without the need for complex and costly
connecting them with new business oppor tunities, we
legal intervention and independent mediation often
understand that their success is our success.
provides third par ty clarity when disputes arise.
We suppor t our installation Standards Par tners via a number
From a wider perspective, The Institute is here to suppor t
of channels, including mediation, dispute resolution, on-
the industry better connect with front line installers
site auditing and installer recruitment & retention.
â&#x20AC;&#x201C; bridging the gap and providing a clear pathway for development of products, services and relationships.
Core Pillars / Standards & Inspection / 10
Core Pillars Standards & Inspection In essence, a standard is an agreed way of doing something. Incredibly, whilst various ‘in-house’ guidelines exist, prior to the
BiKBBI there were no independent standards to benchmark success
The Institute provides a national inspection service available
specifically within the KBB industry. Standards are the distilled
to members, par tners and the wider KBB industry.
wisdom of people with exper tise in their subject matter and who understand the needs of the businesses they represent.
We work with a number of consumer organisations in the provision
As the only institute representing the KBB installation
technical exper tise to assist key par ties to reach amicable conclusions.
industry, The Institute publish standards, guidelines and
Our network of inspectors hold a wide range of specialist
professional codes of conduct for our members.
exper tise to include fabrication, gas and electrical qualification.
Standards are knowledge. They are powerful tools that can help drive innovation and increase productivity. They can make businesses more successful and people’s everyday lives easier, safer and healthier.
of Alternative Dispute Resolution (ADR) – providing independent
For Installers / 12
Why become a member?
Here’s a few reasons why you should consider joining the UK’s largest independent network of kitchen, bedroom and bathroom installation specialists: Professional Status
i News & Technical
Receive formal professional membership with an ID card and cer tificate.
Daily, weekly & monthly news, our members’ site & technical developments.
Installer membership is available to:
w Connect with new customers
~ Income Protection
Be listed on our ‘Find A Member’ tool and connect with our retail members.
Feel secure with the financial protection we offer for your business & customers.
g Commercial Cost Savers
Debt Recovery Support
Access to a wide range of discounted products and services for your business.
Receive professional suppor t when recovering what you are owed.
Use our van stickers to inform the world of your professional member status.
Connect with fellow members and those within the industry at events and online.
Legal Guidance Be sufficiently informed of your legal obligations and understand your rights.
• Contract installers • Domestic installers Membership is subject to entry criteria, terms & conditions and our member code of conduct. See our website: bikbbi.org.uk for details,
Plus even more reasons to join us… R Training & Development
R Members Website
Apprenticeships for school leavers,
Access to our members website – the hub
CPD for time served professionals and
of all membership information and benefits.
retraining for industry newcomers.
R Events & Awards R Professional Representation
Relevant local, regional and national
Representing our members at government
events and recognition for excellence.
level, ensuring installers are heard.
• Appliance Engineers
or call our team on: 01268 412 457 Monday-Friday, 10am-4pm.
For Retailers / 14
Aside from an opportunity to support the industry improve standards and reputation, a win-win situation for the entire industry as consumer perception improves, there are a number of great benefits available, not only to our retail partners, but also to their customers and installers alike. & Recognition for suppor ting positive change within our industry;
Suppor t & guidance on installation procedures, policies & legislation;
w Suppor t with installer recruitment, retention & pricing;
Suppor t with installations due diligence, document management and compliance.
Exper t guidance on dispute resolution
Sales team confidence in
with optional onsite suppor t available;
your installation service;
Use of the BiKBBI Installation Standards Par tner logo;
Installer Benefits ID card & cer tificate to demonstrate accreditation;
24/7 access to our members only website;
U Information, advice and guidance on a variety of business topics;
Technical updates on products, practices & legislation;
Commercial cost savers and access to training & development oppor tunities.
v Regular communication on hot topics & impor tant information;
Networking oppor tunities; Customer Benefits Peace of mind via independent accreditation of installers;
| Access to free and impar tial advice on installation related matters;
Access to the BiKBBI Dispute Resolution Service, including inspection and repor ting.
The iSP initiative is available to: • Independent retailers • National retailers • Online retailers Partnership is subject to entry criteria, terms & conditions and our member code of conduct. See our website: bikbbi.org.uk for details, or call our team on: 01268 412 457 Monday-Friday, 10am-4pm.
Corporate Membership / 16
Calling all suppliers, distributors and manufacturers! Join a number of high profile brands, connect with thousands of installers and support positive change within the KBB industry. Installation is everyone’s business, especially for those providing product or services into the kitchen, bedroom and bathroom industry. Corporate membership enables holders to connect with installers, wield influence on buying, training and development, helping us to create a strong workforce for the future.
Benefits of Corporate Membership • Recognition for supporting positive change • Use of the BiKBBI Corporate Logo • Links to professional installers nationally • Listing within the BiKBBI directory • Advertising within the BiKBBI Installer Magazine • Social media interaction • Access to networking events • Invitation to the networking dinner
Charity & Community / 18
Charity & Community Supporting great causes
The British Institute of Kitchen, Bedroom & Bathroom Installation proudly supports a number of charitable and community initiatives, locally and nationally. Our main charitable par tner is The
Our community par tner is Thurrock Rugby
Furniture Makers Company, the
Football Club, a local youth organisation
furnishing industryâ&#x20AC;&#x2122;s charity.
founded in 1928, located in our hometown
The Worshipful Company is incorporated by Royal Char ter and focuses on education, excellence and suppor t within the industry. The Institute works closely with The Company, par ticularly on the subject of education. The collaboration is working on the development of Apprenticeships for industry newcomers as well as providing access to welfare suppor t
in South Essex. The club have over 200 children registered, who represent a wide range of social backgrounds, providing spor ting focus to the local community in a safe, fun and professional environment. The association plays par t of The Institutes wider initiative of engaging local schools, students and families, promoting education oppor tunities within the KBB industry.
for members in times of hardship. In 2017, Institute Chief Executive Damian Walters (pictured left) climbed Mount Everest, raising over ÂŁ35,000 for The Company and their wor thy initiatives. .
For more information about The Furniture
For more information about Thurrock
Makers Company, visit their website
RFC, visit their website thurrockrfc.com
furnituremakers.org.uk or call 020 7256 5558
The British Institute of Kitchen, Bedroom & Bathroom Installation Limited Riverside Business Centre, Fort Road, Essex RM18 7ND Telephone: 01268 412 457