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Q4 2013-14 REPORT PROGRAMMES UNDER THE

URBAN PLANNING & DESIGN POLICY URBAN PLANNING PRACTICE URBAN DESIGN PRACTICE

City Systems Framework

URBAN CAPACITY BUILDING (UCB)

Urban Capacities and Resources

Urban Planning and Design

CITY-SYSTEMS FRAMEWORK Transparency, Accountability and Participation

BALA JANAAGRAHA PUBLIC RECORD OF OPERATIONS AND FINANCE (PROOF) COMMUNITY POLICING ICHANGEMYCITY.COM IPAIDABRIBE.COM

Empowered and Legitimate Political Representation

JAAGTE RAHO!


URBAN PL AND D

Urban Planning and Design

CITY-SY FRAME Transparency, Accountability and Participation


LANNING DESIGN

Urban Capacities and Resources

YSTEMS EWORK Empowered and Legitimate Political Representation


URBAN

PLANNING & DESIGN POLICY Statement of Purpose Laying the foundation for sustainable urban development through robust planning and design policies that respond to contemporary demands and aspirations, respecting federal structures and democratic principles. Better urban planning and design policies mean better road infrastructure, better intermodal connectivity, organised and equitable growth that respects the environment, and overall, better cities for a sustainable urban future.

Which of the ‘3 Ps’ do we use to create scale? •

Policies • Producing National Urban Spatial Planning and Development (NUSPD) Guidelines for adoption by Ministry of Urban Development (MoUD) as a world-class blueprint for Spatial Planning Indiawide. • Pushing for policy-level adoption of our TenderSURE (Specifications for Urban Road Execution) document as the benchmark for urban road execution in India.

Partnerships • Partnership with MoUD to develop and implement NUSPD Guidelines India-wide. • Partnership with Karnataka State Government on executing 45 pilot Tender SURE roads in Bangalore.

Programme Achievements at a Glance

Vision / Desired Scale & Impact

Through advocacy based around our policy documents, India attains national clarity on property rights, heritage protection, spatial planning, and procurement processes for urban roads – leading to a higher quality of life for all urban Indians.

• •

Produced draft National Urban Spatial Planning and Development (NUSPD) Guidelines for adoption by the Union Government and dissemination to States in India. Working relationship with Ministry of Urban Development (MoUD), Delhi. Produced two-volume Tender SURE (Specification for Urban Road Execution) document to set benchmarks for urban road procurement and execution India-wide.


Q4

2013-14

ACHIEVEMENTS NUSPD Guidelines endorsed by Planning Commission. JanaUSP has submitted the Draft National Urban Spatial Planning and Development (NUSPD) Guidelines to the Ministry of Urban Development (MoUD). The guidelines focus on improving the urban quality of life through developing robust spatial development plans. Since submission, the Ministry of Urban Development has initiated NUSPD which has subsequently been endorsed by the Planning Commission as a central piece of the reforms under JNNURM – II. It is anticipated that all cities participating in JNNURM – II will be required to prepare and submit Spatial Development Plans for the urban region, for the municipal area, and for the third level of plan based on the footprint of the ward, as detailed in NUSPD Guidelines. This fits with the Janaagraha and JanaUSP strategy of leveraging policy change to scale the impact of our initiatives. While JanaUSP cannot by itself produce spatial development plans for every town, city, and region in India, we can help steer Urban Planning Policies and achieve better master planning nationally through the acceptance and dissemination of the NUSPD framework.

Excerpt from NUSPD Guidelines: The Census 2011 points the needle towards an important direction to navigate the country through the forces of demographic change with informed prioritisation. Projections for 2031 anticipate that 255 million urban residents will live in 97 cities of million plus population. The most pressing challenges of urban growth will be in the top 97 urban agglomerations followed by the remaining 400 cities with 1 lakh plus population. Tackling the spatial implications of the growth of these 497 cities, will impact the quality of life of 70% of the current urban residents, and the future of a bulk of an additional 225 to 375 million that will become urban residents over the next two and half decades.

Creating plans for these 497 cities should be of strategic priority, in order to respond to India’s urban growth needs over the next 20 years at least.


URBAN

PLANNING PRACTICE Statement of Purpose

Which of the ‘3 Ps’ do we use to create scale?

Developing spatial plans that anchor the long-term political, social, economic and environmental vision for a city and its region, and guide all public agencies towards delivering on that vision. Getting the planning right at three critical levels – Regional, City, Ward – will mean a higher quality of life for citizens from the broadest regional perspective, right down to the road outside their doorstep.

Programme Achievements at a Glance

Vision / Desired Scale & Impact

Robust spatial plans developed by JanaUSP across multiple localities in India (based on the three E’s principal – Environment, Equity, and Economy), establishing a tangible ‘proof of concept’ for the JanaUSP’s National Urban Spatial Planning and Development (NUSPD) framework.

• •

Spatial Development Plans (SDPs) produced for 6 towns in Chhindwarra District – Madhya Pradesh SDP produced for Jaipur Pilots underway or under consideration for Valluvanad/ Perinthalmana, Rajam, Bhuvaneswar.

Partnerships • Tripartite partnership with TATA group & Government of Orissa on developing spatial plans for Bhubaneswar / Cuttuck region.


Q4

2013-14

ACHIEVEMENTS New Advisory role with Government of Orissa. As part of the Janaagraha and JanaUSP collaboration with Tata Group and the Government of Orissa, Swati Ramanathan has accepted an advisory position for the State Government of Orissa. As author of the National Urban Spatial Planning and Development (NUSPD) Guidelines, Swati has accepted a position as Principle Advisor for Urban Planning to the Government of Orissa, in the formulation of the three levels of Spatial Development Plans (SDPs) based on the NUSPD guidelines. Bhuvaneshwar and Cuttack will be the cities of focus. This position will allow Swati to help shape the sustainable growth of the Bhubaneswar/Cuttack region in line the with the NUSPD framework. Formulating spatial development plans which respond to the needs of the region, are important at this critical juncture in the growth of these two cities. Well thought out master plans, which incorporate the perspective of Three E’s (Environment, Economy, and Equity) will help the region avoid the ad-hoc, environmentally damaging and economically stifling expansion, which has been experienced in many of the more developed metros of India.


URBAN DESIGN PRACTICE

Statement of Purpose Fixing India’s urban roads networks – life blood of the city and chief pain point for citizens, while restoring pride in our civic spaces through urban rejuvenation projects.

Which of the ‘3 Ps’ do we use to create scale? •

Policies • Working towards adoption of Tender SURE standards by State and Union governments as road procurement and execution blueprint.

Partnerships • Lodha Group – To execute ‘Mumbai Mile’ project on Senapati Bhapat Marg, Mumbai. • Electronic City Industry Association (ELCIA) – To execute Electronics City Traffic Management project. • Prestige Group - To design pilot Tender SURE road (Vittal Mallya Road, Bangalore) • Partnering with other corporations and philanthropists through our ‘Adopt a Road’ initiative.

Programme Achievements at a Glance

Vision / Desired Scale & Impact

Tender SURE roads designed and executed in multiple states, pan-India, establishing visible ‘proof of concept’ for our procurement and design standards. Tender SURE standards then accepted as a blueprint for urban road execution by state and union governments across India, improving urban quality of life for all road users, regardless of their mode of transport.

Two world-class pilot roads executed in Bangalore (Vittal Mallya Road, and Walton Road) Rs. 200 Cr Allocated by Government of Karnataka (GoK) to executing 45 roads in Bangalore as per Tender SURE (Specifications for Urban Road Execution) design standards. 7 Phase 01 roads designed by the team and under construction by contractors in Bangalore with 68 Cr (USD 10 million) of government support – to create a showpiece central road network in the city-centre.


Q4

2013-14

ACHIEVEMENTS Tender SURE Phase 01 Roads under construction

Redesign of Huskur Road through PPP model

Three years after the completion of the pilot TenderSURE roads in Bangalore, Q4 2014 saw the commencement of construction on 7 roads in central Bangalore, in accordance with TenderSURE design standards. The emphasis of this ‘Tender SURE Phase 01 project’, is on cleaning up underground services, and providing uniform travel lanes within well divided right of ways. The appointed contractors are M/s NAPC and the approved BBMP budget for the project is an impressive Rs. 115 Cr (USD 20 million).

The Tender SURE model enables private parties to support the redevelopment of urban roads in partnership with JanaUSP and the concerned government. This PPP model ultimately provides city residents with world-class roads in the shortest possible time. Huskur Road is being redeveloped through such a PPP model, under a partnership between Biocon Industries, the Government or Karnataka and Jana USP. The road is currently under construction and is estimated to be completed in three months.

This is the critical next step in demonstrating the power of the TenderSURE model. It will provide Bangaloreans with a world-class network of roads in the city centre, and will pave the way for TenderSURE Phase II (involving a further 4 roads and an urban rejuvenation project for Brigade Road). Jana Urban Space (JanaUSP) Foundation hopes that this project will lead to acceptance of TenderSURE design specification elsewhere, and will set a high standard for future urban road execution in the city, state, and nationally.

Tender SURE Phase 01 - St. Marks Road

Tender SURE Phase 01 - St. Marks Road

Tender SURE Phase 01 - St. Marks Road

Huskur Road


Q4

Electronics City – Mobility Master Plan

2013-14

ACHIEVEMENTS

Electronic City, Phase 01 and 02 – an industrial estate which houses some of the top IT companies in Bangalore – is plagued with increasing congestion, traffic woes, and long travel times which reduce the quality of life for commuters. Electronic City Industries Association (ELCIA) has signed an MoU with Jana USP, wherein Jana USP will provide a Mobility Master Plan for the Estate with recommendations and solutions.

Mumbai Mile Partnership between Jana USP and Lodha Group Lower Parel in Mumbai was once desolate with abandoned industrial estates, but with the advent of mill redevelopment projects it is fast growing into a vibrant urban neighbourhood with a mixed land-use and a variety of activity. At the heart of this transformation is Mumbai Mile, a new vision for a 1.9 KM stretch of Senapati Bapat Marg, stretching from Mahalakshmi Racecourse to Deepak Cinema Junction. The redesign of the Mile includes the redesign of the street, rejuvenation of the flyover under-spaces and the design of a 1 acre park. It is a partnership between JanaUSP and Lodha Group.

Mumbai Mile - Under Flyover space

In Q4, the JanaUSP team submitted an analysis report to ELCIA on key mobility issues like external connectivity (such as rail and metro), and internal connectivity (such as traffic management plans and proposed shuttle routes) Three chosen alternatives will be further explored by all stakeholders as conceptual alternatives in Q1 2014.

Mumbai Mile - Overbridge

In Q4, an analysis report was submitted by JanaUSP highlighting the issues, potentials, and challenges of the Mile. This was then translated into 3 conceptual design alternatives, presented to the stakeholders. Work on the schematic design will start as soon as one of the alternatives is finalized in Q1 2014.

Mumbai Mile - By Night

External Network Connectivity


URBAN CA AND RES

Urban Planning and Design

CITY-SY FRAME Transparency, Accountability and Participation


APACITIES SOURCES

Urban Capacities and Resources

YSTEMS EWORK Empowered and Legitimate Political Representation


URBAN CAPACITY BUILDING

Statement of Purpose Training better Bureaucrats/Administrators to strengthen local government in India, while ensuring Urban Local Bodies (ULBs) are adequately resources to meet the demands of India’s urbanisation. ULBs are the ‘last mile’ connection between citizens and government, and they deliver the infrastructure and services that affect our daily quality of life as city residents. When this arm of government functions well, so do our cities.

Programme Achievements at a Glance •

MoU with apex training institute for IAS officers – Lal Bahadur Shastri National Academy of Administration (LBSNAA), Mussorie, to provide knowledge support through case studies for their urban curriculum. Case studies developed and being utilised on Integrated Solid Waste Management, 24/7 Water Supply, and Urban Transport. Project to develop Organisational Charts for Urban Local Bodies (ULBs) to ensure this critical arm of government is well resourced. Now underway in Bangalore, and Hyderabad in partnership with AonHewitt. UCB now Informed by world-class Advisory Group including – Mr. Anil Baijal (former Secretary, Ministry of Urban Development), Ms. Ireena Vittal (former partner McKinsey & Co), Mr. SK Das (former member-finance of Space Commission and Atomic Energy Commission).

Which of the ‘3 Ps’ do we use to create scale? •

Policies • Pushing for adoption of Destination Org Charts as blueprint for achieving HR adequacy of Urban Local Bodies.

Partnerships • MoU with the Lal Bahadur Shasri National Academy of Administration (LBSNAA) –Apex Institute for training government administrators nationally. • Aon Hewitt – HR consultant for ‘Destination Org Charts’ project with Urban Local Bodies. Government order passed by government of the Andhra Pradesh (Dr. Sameer Sharma – Principal Secretary to Government) to support the ‘Destination Org Charts’ project.

Vision / Desired Scale & Impact All future urban administrators adequately trained to meet the demands of running India’s Cities. Urban Local Bodies adequately staffed, resourced, and organised in accordance with world’s best practice standards.


Q4

2013-14

ACHIEVEMENTS UCB Launches the Destination Organisational Chart (DOC) initiative In Q4, the Destination Organization Chart (DOC) initiative achieved its first milestone with completion of the Destination Organization Chart for the Bruhat Bengaluru Mahanagra Palike (BBMP). This was achieved in partnership with global human resource consultants AON Hewitt, through a process of in-depth interviews with BBMP officials, and analysis of existing structures and skill levels of the Municipality staff.

The BBMP’s DOC prepared by Janaagraha and AON Hewitt was used as a prototype to deliberate on the role of DOCs towards staffing India’s Municipal Corporations and Municipalities with adequate number of appropriately qualified and skilled manpower.

In another significant landmark, Dr Sameer Sharma, Principal Secretary, Urban Development, Government of Andhra Pradesh issued a Government Order – prescribing that Janaagraha develop Destination Organisation Charts for the Greater Hyderabad Municipal Corporation. This will involve an intensive partnership involving needs assessment of staffing and skills in the GHMC, identification of staffing and skill gaps, developing benchmarks for skills and outlining modes to attain the same.

The DOC initiative aims to strengthen Municipal governments by setting standards for staffing, specialisation, and resource adequacy. This is a critical driver of quality of life as Municipal bodies are the last mile of government responsible for delivering the infrastructure and services that directly impact our quality of life and city residents. A national level workshop conducted on February 26, 2014 in Delhi was attended by senior bureaucrats, urban researchers and experts, and the concept of DOC was well received.

Barjor Mehta (World Bank) speaks at the DOC event

Ramesh Ramanathan speaks at the DOC event

The DOC produced by Janaagraha and AON Hewitt for BBMP Vikram Kapur (Municipal Commissioner - Chennai) speaks at the DOC event


Q4

2013-14

ACHIEVEMENTS IAS Training attachment at Janaagraha The 5th one-day attachment for 18 IAS Officer Trainees (2013) batch from the LBSNAA was held on 31st January, at the Janaagraha office. The sessions for the day covered topics such as Janaagraha’s theory of change; Jana group’s urban microfinance and urban affordable housing initiatives - Janalakshmi and Janaadhar; and Jana Urban Space Foundation’s road redesign initiative, Tender SURE (Specifications for Urban Road Execution). The objective of this event was to engage future administrative leadership in urban issues by providing them with a broad overview of the needs and challenges faced in the urban sector; the experience of dealing with government and the policy framework; the role of CSOs, political leadership and bureaucrats; and innovations and experiments in the field. The overall feedback was overwhelmingly positive with enthusiastic engagement by the participants in all the sessions, and an overall feedback score of 4.2 out of 5 received for the event.

M Rajamani speaks to IAS officer trainees on Janaadhar and affordable housing

IAS officer trainees participating in the Tender SURE field exercise

IAS officer trainees presenting road re-design proposals

IAS officer trainees preparing their road re-design documents


EMPOWERED AN POLITICAL REP

Urban Planning and Design

CITY-SY FRAME Transparency, Accountability and Participation


ND LEGITIMATE PRESENTATION

Urban Capacities and Resources

YSTEMS EWORK Empowered and Legitimate Political Representation


JAAGTE RAHO! Statement of Purpose Empowering urban voters through clean voter lists, leading to higher turnout and higher quality elected representatives. The ability to vote is the most fundamental right a democratic state grants to its citizens, and it is critical to a country’s healthy functioning. Citizens must be able to elect political leaders that reflect their hopes and desires if we are to achieve a better quality of life in our cities and towns.

Which of the ‘3 Ps’ do we use to create scale? •

Policies • Pushing for adoption of PURE Roll Management process by ECI for maintenance of electoral rolls throughout the country.

Partnerships • MoU with Election Commission of India (ECI) on PURE Roll Management for clean voter lists. • Partnerships with Tata Tea on ‘Jaago Re!’ (voter registration campaign, 2009), Times of India and a collection of NGOs on ‘Rise Up’ – (voter registration campaign, 2014).

Programme Achievements at a Glance

Vision / Desired Scale & Impact

PURE Roll Management Process adopted across cities and states, providing a permanent solution to inaccurate voter lists. Greater voter turnout and less urban voter ‘apathy’. Better and more legitimate elected representatives that, in turn, fight for a better quality of life.

• •

MoU with Election Commission of India (ECI) on implementation of Janaagraha-designed Proper Urban Electoral (PURE) Roll Management Process in Bangalore. Now operational in all 27 Assembly constituencies of Bangalore Pilot project in Delhi to determine accuracy of voter lists and advocate for improvements to electoral roll maintenance processes. 8,000 Volunteers on the ground in Bangalore alone.


Q4

2013-14

ACHIEVEMENTS All Assembly Constituencies of Bangalore to have PURE lists 1,00,000 forms submitted to ERO

Rise up and Register to Vote Janaagraha and Times Of India Campaign Volunteers manually inputted 20,000 voter forms to the electoral roll at the Janaagraha premises.

It took a team of 50 field associates and 5000 Area Voter Mitras four months of hard work, but by the end of Q4, the PURE (Proper Urban Electoral) lists team managed to collect an incredible 1,00,000 voter forms in Bangalore and send them to the ERO for processing. In the upcoming Lok Sabha elections, this effort (unprecedented by an NGO in terms of scale) will enable approximately 90,000 new voters to cast the vote come mid April. This is a huge achievement towards empowered and legitimate democracy in Bangalore, and an example of how the PURE management process can work on the ground.

Volunteers manually inputted 20,000 voter forms to the electoral roll at the Janaagraha premises.

In Q4, the PURE lists team partnered with Times Of India (TOI) to run an India-wide campaign called ‘Rise up and Register to Vote’, which focused on getting unregistered citizens onto the voter list. The campaign was run in 16 cities, with a total of 16 NGOs participated as the primary contact points in each of the cities. Accompanying them were close to 500 volunteers, 50 secondary NGOs and many other corporates who supported and were part of the campaign. The campaign was also run at various corporates such as Microsoft, Mindtree, DLF golf links, Café Coffee day etc.


Q4

2013-14

ACHIEVEMENTS

Voter Registration camps in Byatarayanapura AC

Voter Regisration camp in Hebbal AC

Media

Voter Registration camp in CV Raman Nagar

Field Associate Praveen K helps citizens fill their voter registration forms at the voter registration camp in C V Raman Nagar

Register to vote; techies tell you how, THE TIMES OF INDIA


TRANSPARENCY, A AND PART

Urban Planning and Design

CITY-SY FRAME Transparency, Accountability and Participation


ACCOUNTABILITY TICIPATION

Urban Capacities and Resources

YSTEMS EWORK Empowered and Legitimate Political Representation


BALA

JANAAGRAHA Statement of Purpose Building tomorrow’s active citizens through local level civic education.

Which of the ‘3 Ps’ do we use to create scale? •

Policies • Long term vision to have programme adopted as a module in the union and state syllabi.

Partnerships • Programme delivery in other cities carried out by Education Partner (EduMedia). Scaling achieved to other cities through city specific donors.

Programme Achievements at a Glance

Vision / Desired Scale & Impact

• • •

A Truly pan-India programme by 2020. Acceptance in State and Union Syllabus of Bala Janaagraha Civic Education Modules, to inform a generation of civically active and engaged urban citizens who demand and work for a better urban quality of life.

Now in 234 Schools Across 12 Cities Reaching 16,000 Students in 2013-14


Q4

Celebrating our Little Champions of Change

2013-14

ACHIEVEMENTS First ever Bala Janaagraha National Level Civic Fest The 7th of February saw 13 teams from 11 cities converge on Bangalore to participate in the first ever Bala Janaagraha National Level Civic Fest. This year’s theme was urban roads, and participating teams (selected from over 1500 entrants) took turns to present their outstanding projects. The eminent panel of judges, which included Dr.Bibhudutta Baral, Dr.H.R.Shantharajanna, and Mrs. Mala Ramadorai had a tough time picking the winners, but eventually Delhi Public School (Ludhiana), The Chanda Devi Saraf School (Nagpur), Little Flower Public School (Bangalore) were given first, second, and third prize for their excellent work. An exciting element of the fest was the inclusion of a Social Media Kiosk, where students were able to register, capture videos, post blogs, and tweet their opinions and experiences during the course of the programme. This is part of our efforts to make technology an integral part of the Bala Janaagraha programme. Going forward we’ll continue to educate our students about using digital and online technologies more effectively.

The National Level fest will be the critical culmination of each year’s programme in the years ahead. We believe that by recognizing students work and giving them a formal platform to present it, we can further instill a deep sense of civic pride in our most outstanding students. We hope this will encourage them to become responsible citizens and engaged custodians of our future cities.

National Level Fest Winner Team DPS Ludhiana

Highlights of National Fest http://www.youtube.com/watch?v=1nWiuiiSs8g

The National Level Fest was also an opportunity for us to celebrate our 2013-14 Little Champions of Change (eight teams/individual students from Pune, Patna, Mumbai and Bangalore). The Little Champions of Change initiative recognizes 8th graders who, during the course of the programme, have initiated and implemented significant civic work in their neighborhoods. This year, Little Champions of Change were shortlisted from amongst 18 nominations through a selection process by a panel of judges. This year our champions of change included: Ridhi Singh, Saman Jawaid, Nidhi from Delhi Public School, Patna who raised awareness in a nearby slum regarding cleanliness. The slum is inhabited by manual scavengers, a group of people long forgotten not only by the public but also by government bodies. On seeing the children do their bit, the government officials are now visiting the slum to provide basic amenities. http://youtu.be/jIWEG79xjt0 Salwa Cisekar, Rutuja Paraskar, Aishwarya Sood of Sadhu Vaswani International School, Mumbai, embarked on a journey to improve slum-dwellers’ quality of life. They got the area cleared of waste. They also ensured that parking lanes were made in the vicinity to avoid haphazard parking. They plan to install bins for collecting dry and wet waste in every road near their school with the help of the area corporator. http://youtu.be/BVu0nG9dKFQ


Q4

2013-14

ACHIEVEMENTS Tanvi Arey of Delhi Public School, Pune, conducted research and held rallies to implement waste segregation in her ward. To garner groundswell support for the endeavour she ran a signature campaign collecting around 150 signatures. Further, a 500 m long stretch of road was cleaned of garbage by her team. Her long-term aim is to increase awareness about waste segregation to achieve sustainable change. http://youtu.be/ZNc7uPe2i-U Ashwin Mathur, Varun Mathur, Yash Wani of Delhi Public School, Pune, have ideated the implementation of an energy saving street lighting system and speed breaker system. They were able to integrate technology with everyday solutions to create sustainable systems. http://youtu.be/ik2NSEhNkVw

Vinay (Bala Janaagraha alumnus and long time Janaagraha volunteer) has to say, we think you might agree that they do!

St.Thomas students street play

https://www.youtube.com/watch?v=g6gvQe7MTQQ

Media / Pictures / Links City Level Fest Winner in Udaipur

http://youtu.be/FtrwNcVms3o By celebrating our little Champions of Change, we hope to encourage them to go on to become future engaged citizens. If you listen to what

‘Rebuild’ song - – contribution by volunteers

Media Coverage: Jodhpur


CIVIC FEST 2013-14


COMMUNITY POLICING

Statement of Purpose Improving the safety of our neighbourhoods through citizenled community policing, and bridging the gap between citizens and police through closer collaboration. Making our neighbourhoods safe and ensuring police are sensitive the needs of the community is key to creating a better quality of life for urban residents.

Which of the ‘3 Ps’ do we use to create scale? •

Policies • Pushing for adoption of model Community Policing Clause in Karnataka state Police Act (as already achieved in Kerala). • Pushing for adoption of ‘Process Mapping’ and ‘Human Resource Requirements Mapping’ documents as benchmarks for model police stations going forward.

Partnerships • Partnership with Bangalore City Police to implement the programme. • Awareness sessions by various rights, and advocacy groups (such as Karnataka State Commission for Protection of Child Rights (KSCPCR), Juvenile Justice Board (JJB), Karnataka State Commission for Women (KSCW) and Centre for Addiction Medicine (CAD), (Nimhans) in monthly CP Jana Suraksha Samithi meetings.

Programme Achievements at a Glance

Vision / Desired Scale & Impact

Community Policing accepted and instituted pan-India as an effective neighbourhood safety and community integration tool. Institution of community policing within various state Police Acts. Raising the functioning and resourcing of police stations to meet world-class benchmarks.

• •

Partnership with Government of Karnataka (GoK) and Bangalore City Police Operating in 7 Police Stations in all 7 Police Divisions of Bangalore 276 voluntary Area Suraksha Mitras on the ground in communities


Q4

2013-14

ACHIEVEMENTS Spandana Centres: A public space for Community Policing In Q4, the Government of Karnataka inaugurated a Spandana center at Malleshwaram Police station and provided the Janaagraha Community Policing Programme with a dedicated working space. The government intends to build a total of 7 Spandana centers in Bangalore - one in each Police division. From a strategic point of view, this is a big achievement for the Community Policing programme. These centers will be used as zonal hubs where the community can interface with Police and Area Suraksha Mitras (our volunteers) in future - helping bridge the gap between citizens and officers of the law.

Sh Raghavendra H Auradkar, Commissioner of Policer, Bangalore speaks at the Spandana Center inauguration in Malleshwaram

ters of FY 2013-14. The beat level awareness programmes help provide education regarding safety and security at the beat level. The community awarenessprrogrammes provide focused education on various issues such as women safety, human trafficking, Drug abuse etc.

Honorable Home Minister, Sh KJ George, Ex DG and IGP Karnataka, Sh ST Ramesh, DG and IGP Karnataka, Sh Lalrokhuma Pachuau, Commissioner of Police Bangalore, Sh Raghavendra H Auradkar, Coordinator of Janaagraha, Maj Gen (Retd) K R Prasad, chatting at the inauguration of the Spandana Centre.

Expanding Beat Level and Community Awareness programmes Bangalore-wide Q4 saw a significant expansion of beat level awareness and community awareness programmes compared to the first three quar-

Activities

Beat level Awareness Programmes

Community Awareness Programmes

Q2 & Q3

Q4 (till date)

178

298

42

37

Q4 also saw the programme forge associations with three new organisation (UNICEF, APSA & Nightingales Medical trust) to deliver Community Awareness Programmes in Bangalore. The table below captures the list of organisations with whom we already have associations, and those with whom we plan to be aligned in the coming months.


Q4

2013-14

ACHIEVEMENTS Organizations associated in Q2 & Q3 • • • • • • • •

New organizations associated in Q4

• Karnataka State Commission for Protection of Child Rights (KSCPCR) • Karnataka State Com• mission for Women (KSCW) District Legal Services Authority (DLSA) Centre for Addiction Medicine, Nimhans Child welfare Committee (CWC) Enfold Proactive Health Trust Child Rights Trust (CRT) Special Juvenile police unit (SJPU), North division

Child Protection Unit, UNICEF Nightingales Medical trust Association for promoting Social action (APSA)

Beat Level Awareness Session conducted by a beat constable

In process of association • • • • • • • • •

Empowerment of Children & Human rights organization (ECHO) Justice & care Bangalore Oniyavara Seva Coota (BOSCO) Vimochana Sumangali Sevashrama Mahila Dhakshatha Samithi Women Voice Mahila Milana Vanitha Sahaya vani (VSV)

A police sub inspector speaks at a Community Awareness Session on Women Safety, held in Ashok Nagar Police station


PROOF

Public Record Of Operations And Finance Statement of Purpose Creating Transparent and Accountable Urban Local Government through reporting and disclosure and open budgeting, while fostering a growing constituency of citizens who are engaged in their same. There is a transparency gap at the last mile of government that prevents urban residents knowing where their taxes are spent in the most important area of all – their own neighbourhood. This translates directly to the poor quality of infrastructure and services that negatively impact our quality of life. Transparency and accountability (provided by government and demanded by citizens) will plug the ‘leaks in the bucket’ of municipal finances, and give urban residents the quality of life they deserve.

Programme Achievements at a Glance • •

• •

Working Relationship with office of CAG – a first for any NGO Ward Works – Participatory Budgeting Exercise to launch Janaagraha in 2001 (the first participatory budgeting exercise in India, and still the only non-government aided). Performance Reporting Framework gaining traction with Union Government Path-breaking Ward Quality Score and Budget Briefs produced for all 198 Wards of Bangalore to inform budgetary allocations through rigorous data and objective quality of life metrics.

Which of the ‘3 Ps’ do we use to create scale? •

Policies • Pushing for adoption by Union Government of a Performance Reporting Framework (PRF) for urban local bodies, based around quarterly reports of operations and finance.

Partnerships • Working relationship with office of Comptroller Auditor General (CAG) of India. • Partnership through Government Order, Government of Andhra Pradesh to implement Janaagraha’s Ward Quality Score, Budget Briefs and Open Works Projects (Dr. Sameer Sharma, Principal Secretary to Government). • Partnership with Government of Orissa to develop local versions of Budget Briefs, Ward Quality Score and Performance MIS tools.

Vision / Desired Scale & Impact Urban Local Government made transparent and accountable to citizens through suo moto (unprompted/voluntary) quarterly disclosures of operations and finance, pan-India. Creation of a robust, enforceable, Performance Reporting Framework for Urban Local Bodies at the national policy level. Acceptance and institution of open and participatory budgeting concepts across state governments.


Q4

2013-14

ACHIEVEMENTS In Q4, the PROOF team worked on improving its outreach by reaching out to more urban local bodies, exploring partnerships with civil society organisations and setting in place internal capacity for our work on budgetary allocations and quality of life.

PROOF initiatives branch out to other states In the coming months, an MoU with the Government of Odisha is expected. Two of the four programs are from the PROOF team. With the intent of better understanding the budgetary processes in Bhubaneswar and how the Ward Quality Score needs to be customized for the city’s needs, the team spent a week in Bhubaneswar interacting with the officials of the Bhubaneswar Municipal Corporation. The interest shown in our work led to us making inroads on modularizing WQS and Budget Briefs to be able to adapt it to other cities. We have been engaging closely with the Principal Secretary-Municipal Administration and Urban Development, Government of Andhra Pradesh and Commissioner, Greater Hyderabad Municipal Corporation to explore roll out of WQS and Budget Briefs for Hyderabad. In this regard, the

team met the Commissioner to understand his requirements and suggestions. An engagement with Janawani, a civil society organization based out of Pune is in the works. They intend to conduct a process similar to Ward Quality Score and Budget Briefs for the wards under the Pune Municipal Corporation.

Camp, an annual unconference organised by the DataMeet Community. The projects and the data were viewed with much interest and hold the promise of future collaboration with other civil society organizations.

Media

PROOF in Bangalore 1. As part of our continuing efforts to demystify the Bangalore city budgets, we will also be releasing the Budget Briefs 2014-15 of the Bruhat Bangalore Mahanagara Palike, in the coming quarter. 2. A new project- OpenWorks - has been initiated to catalyse engagement of citizens, elected representatives and administrators on civic works data. 3. A collaboration with students from Harvard LIDS (Law and International Development Society) has emerged to work on a comparative analysis of best practices and laws relating to financial transparency across three international and three Indian cities. 4. The PROOF team presented its work on Ward Quality Score, Budget Briefs and OpenWorks at the Bangalore Open Data

City stumbles in walkability survey, Bangalore Mirror

Contaminated water proves a quite killer, The Times of India


IPAB

I PAID A BRIBE.COM

Statement of Purpose

Which of the ‘3 Ps’ do we use to create scale?

Using the voice of citizens to tackle ‘retail’ corruption in government services. By making sure each and every Indian citizen can access government services they are legitimately entitled to without having to pay a bribe, we can restore dignity to citizens, repair faith in government, save citizens thousands of rupees over their lifetime, and fix an endemic problem that universally undermines quality of life.

Platforms • Online platform in Hindi and English backed by mobile apps and voice portal allows wide reach, and crowd-sourcing of Pan-India data.

Partnerships • IPAB replicated in 10 partner countries (as of Feb ’14) as part of move to build global IPAB platform. • Coalition Against Corruption (CoCo) Network with Sunlight Foundation, and CDDRL at Stanford University, based around biennial summits and a network website, www.cocosummit.com

Programme Achievements at a Glance

Vision / Desired Scale & Impact

• • • • •

Citizens themselves reduce corruption related to government services India-wide, by reporting via their computers and mobile devices. A world-wide network of crowd-sourced IPaidaBribe.com websites built, to harness the power of citizen voices and reduce retail corruption globally.

Over 4 million visitors Posting 24,000 reports From across 625 Cities Totalling over 59 Cr. Rupees www.ipaidabribe.com replicated in 10 Partner Countries using Janaagraha’s source code


Q4

2013-14

ACHIEVEMENTS Janaagraha launches the ‘iBribe Hotline’

iBribe Hotline

080 88 88 77 66 In Q4, the IPaidaBribe.com team launched a 24 hour Bribe Hotline for citizens to report bribes on-the-go. Dubbed the ‘iBribe Hotline’, this easy to use IVR solution enables citizens to report instances of petty corruption over the phone. All one needs to do is dial “080 88 88 77 66”, listen to the voice prompts (which clearly explain what needs to be done and even plays out an example bribe report) and report his/her bribe in the form of a voice message. The voice report in then transcribed and added on to the IPaidaBribe. com web portal. Within few weeks of launching the hotline, we have received overwhelming response with hundreds of people using the service to report bribe instances.

The power of the iBribe hotline is that it dramatically increases accessibility for all citizens. At IPaidaBribe.com we do not want people who lack the right technology to be left out of the conversation. This is why we launched a suite of mobile applications last year. Even though smartphone adoption is ubiquitous, there are still many people who rely on basic phones, which lack internet connectivity. This hotline puts IpaidaBribe.com within their reach.

IPaidaBribe.com Global SaaS Platform

In Q4, the IPaidaBribe.com team developed a whole new platform which will not only power our web portal (ipaidabribe.com - India), but

serve as Software-as-a-Service (SaaS) solution for our partners. Over the years we have shared our expertise and domain knowledge with foreign partners to help them launch their own local ipaidabribe.com platforms. Due to the huge number of requests we have received, we have not been able to keep up with all the partner requests, and this has been exacerbated by some architectural limitations on our technology front. This is why the SaaS model is so important. The SaaS model is a way of delivering applications over the internet. Going forward, the IPaidaBribe.com platform will be made available to our partners as a web based software, which they can customize to their own requirements and launch as their own anti-corruption website. This model has further lowered the initial start-up costs and time-to-go-live, and enables us to manage updates and upgrades in an easier, more centralised manner.


Q4

2013-14

ACHIEVEMENTS Media IPaidaBribe.com and Shankar Mahadevan!

With rising inflation, bribes too shoot up, Deccan Herald

Watch Mujhse Hogi Shurvaat The song, the campaign, the movement!


ICMyC I CHANGE MY CITY.COM

Statement of Purpose

Which of the ‘3 Ps’ do we use to create scale?

Fostering the urban civic ‘community’ - Allowing citizens to connect with one another, and with their civic agencies / local governments, to make a real a difference in their own neighbourhoods. When citizens are empowered to change their neighbourhoods through active participation, they become engaged stakeholders of a city, rather than passive bystanders. When governments are accessible to their constituencies, they become more transparent, accountable and deliver the quality of life citizens deserve.

Platforms • Online platform developed for Bangalore. Source code sharing will allow replication of ICMyC by Janaagraha in 2 other cities by end 2016.

Partnerships • Tie ups with local municipal bodies in Bangalore – Bangalore Water and Sewerage Supply Board (BWSSB), Bangalore Electrical Supply Company (BESCOM, Bruhat Bengaluru Mahanagara Palike (BBMP), to provide nodal touch points with engaged citizens.

Programme Achievements at a Glance

Vision / Desired Scale & Impact

• •

IChangeMyCity.com becomes the ‘one-stop-shop’ for civic networking in Bangalore and beyond. It empowers citizens to engage and make a difference in their local communities – fostering a sense of ownership and civic pride from the grassroots up. ‘Quality of Citizenship’ is improved in India, bringing a richer, truer democracy, in which citizens are active stakeholders.

• •

17,000+ Registered Users 6,600+ Complaints submitted by citizens to their elected representatives and civic agencies 50% Resolution rate of complaints posted on ICMyC by Government Tie-Ups with Municipal Bodies – BBMP, BWSSB, BESCOM – to get complaints resolved at the local level.


Q4

2013-14

ACHIEVEMENTS

(SaaS) version of ICMyC for easy replication. To help with the whole process of ideation, designing, development and testing of the new platforms, we will be following ‘Agile methodology’. Agile development methodology provides opportunities to assess the direction of a project throughout the development lifecycle. We look forward to bringing the power of IChangeMyCity.com to new citizens in new states!

AN INITIATIVE BY JANAAGRAHA

in

IChangeMyCity on your mobile.

MyCity.com connects citizens with one another and with their local governments/civic agencies to bring about change in their own neighbourhoods.

In Q4 JanaOnline launched an intuitive and user-friendly IChangeMyCity app for Android devices. Out of 160 million internet users in India, about 50% of them use internet via mobile devices, and this figure is bound to increase. The world is going mobile and we are committed to making sure IChangeMyCity keeps up with the trend.

IChangeMyCity branches out.

The android app is an easy way to post civic issues on the go using an android device. Users can take a picture of a problem they face, post a complaint using the app, and have it sent to the relevant civic agency for resolution. Since launch, the app has had thousands of installs, with many users writing in to us about how happy they are to see ICMyC on their phones. This is just another example of how IChange-

Bhubaneswar Jaipur Delhi Media

Currently ICMyC focuses only on Bangalore. However, based on a huge number of user requests, we will soon be taking ICMyC to other cities in India. Over the next few months preliminary ground work begin in Bhubaneswar, Jaipur, and Delhi to launch local ICMyC platforms, with backing from high-profile supporters like Google and Tata Group. To help us undertake this massive expansion, we’ll need to ensure the ICMyC platform is as scalable as possible. Just like with IPaidaBribe Global, we’re developing a Software as a Service

http://www.bangaloremirror.com/bangalore/ civic/City-stumbles-in-walkability-survey/articleshow/32156158.cms


SUPPORT PR

Urban Plan ning and Design

CITY-SY FRAME Transparen cy, Accountabi lity and Particip ation


ROGRAMMES

Urban Capacities and Resources

YSTEMS EWORK Empowered and Legitimate Political Representation


HRVM HUMAN RESOURCE VOLUNTEER MANAGEMENT Statement of Purpose

Which of the ‘3 Ps’ do we use to create scale?

Ensuring Janaagraha is the workplace of choice for professionals interested in contributing to urban change. Equipping the organisation with world-class staff, aligned to the organisation’s vision and passionate about civic change.

As an enterprise support programme, HRVM does not leverage any of the traditional Janaagraha 3Ps to scale impact and improve quality of life.

Programme Achievements at a Glance

Vision / Desired Scale & Impact

Janaagraha is established as a world-class institution through recruitment and volunteering. Through harnessing technology platforms it expands and deepens its connection /embededness within society, and attracts / retains engaged staff, volunteers and alumni. Janaagraha has the Human Resources to launch in new cities throughout India.

• •

120+ Volunteers Engaged annually, clocking over 23,000 volunteer hours World Class leadership team built including Management Committee and stellar Governing Board. Streamlined and effective internal HR Processes in place, including Human Resource Information System / Employee Information Hub (Peopleworks), Talent acquisition and management strategies, learning and development plans.


Q4

2013-14

ACHIEVEMENTS Interns and Volunteers

Recruiting Q4 has seen the HRVM team on-board a Design head – a position that has been a challenge for a fair number of months – and also the head for the Urban Capacity Building program. The challenge to source our Volunteer Programme head remains. A leadership team of individuals with diverse backgrounds and competencies form our Manager group now, and hiring actuals stand at 80% as against a target of 85%. It has also been a quarter which focused on initiating year-end activities with respect to performance reviews. This activity is underway and would complete in the first month of the new fiscal. Manpower planning for the coming year’s plans across programs has been initiated and would guide the department’s recruitment targets for the coming quarters.

Interns and volunteers have been engaged in Urban Design, Research, Design and Communications over the last quarter. A total of 52 volunteers have been provided for 16 varied requirements. Feedback on their experience of volunteering, and from our team managers on skills and engagement of volunteers has been good – the score stands at 8.3 on 10. We aim to further improve by placing the Volunteer head to move forward on the strategic plans for volunteer engagement.

52 VOLUNTEERS 8.3 Juby Thomas Design Head

Madhavi Rajadhyaksha Urban Capacity Building Head

10

feedback score

Operations On the operations side the HR management system – PeopleWorks – has seen the integration of the Leave and Attendance module. The performance review module will be up and running in the coming quarter. The induction program for new employees has been streamlined and the result is a higher positive score from new employees on their on-boarding feedback.


P&D PLANNING AND DEVELOPMENT Statement of Purpose

Which of the ‘3 Ps’ do we use to create scale?

Attracting the financial support for Janaagraha to function as a not-for-profit based on a donation model. Positioning Janaagraha as India’s leading Urban Change organisation, and the logical choice for any donor wishing to make an impactful difference in that field. Building internal processes of planning and review that grow Janaagraha as an institution.

As an enterprise support programme, P&D does not leverage any of the traditional Janaagraha 3Ps to scale impact and improve quality of life.

Programme Achievements at a Glance

Vision / Desired Scale & Impact

• • • •

The organisation meets its increasing budget year-on-year, through a consistent and diversified donation stream. The organisation is perceived by its donors and ecosystem as a best-in-class institution. The organisation has strong internal planning and review processes that allow it to grow and flourish.

More than 14 Cr Raised – FY 2013-14 11 new donors – FY 2013-14 20 total donors – FY 2013-14 2 institutional donors committed via multi-year partnerships– Omidyar Network and Tata Sons. Quarterly and Annual Reporting institutionalised across the institution


Q4

2013-14

ACHIEVEMENTS Donor Retention and Engagement

New Donor On-Boarding

In the fourth quarter of this year, Jana Urban Space Foundation - Janaagraha’s sister organization working in the realm of Urban Planning & Design, received grants from Infosys Technologies, Biocon, and Electronics City Industries Association (ELCIA).

Expansion and diversification of the donor base is crucial for an organization like Janaagraha with a steep growth trajectory. The P&D Team is constantly scouting for potential intellectual and financial partnerships with corporates, foundations and individuals who can align with Janaagraha’s ideologies and are committed to improving the quality of life in urban India.

Janaagraha also received grants from existing donors such as Acacia Conservation Fund, Friedrich Naumann Foundation, and Bharat Petroleum. The grant from Google, for Janaagraha’s IChangeMyCity.com platform winning the Google Impact Challenge 2013, was also received in this quarter.

During the fourth quarter the team successfully secured a grant from Mindtree Ltd, a global information technology consulting firm. Mindtree Ltd has long been an ardent supporter of Janaagraha and its vision, ranging from Mr. Subroto Bagchi’s mentorship of the Janaagraha Management Committee to employees of Mindtree volunteering for Janaagraha programs. This grant marks the cementing of what was already a deeply engaged intellectual relationship between the two organizations.


TECHNOLOGY

Statement of Purpose

Which of the ‘3 Ps’ do we use to create scale?

Providing back-end support for Janaagraha’s online platforms, and acting as custodians of the organisations in-house IT infrastructure.

As an enterprise support programme, Tech does not leverage any of the traditional Janaagraha 3Ps to scale impact and improve quality of life.

Programme Achievements at a Glance

Vision / Desired Scale & Impact

Janaagraha’s online platforms are built on a cutting-edge IT architecture, resulting in maximum utility and user-friendliness for citizens, and an ability to scale within India and beyond as required. Janaagraha’s internal IT infrastructure is first rate – helping the organisation and its staff stay at the forefront of the development field.

2 dedicated teams established – Development team and Tech Team.


Q4

2013-14

ACHIEVEMENTS Preparing IChangeMyCity.com and IPaidaBribe.com for scale In Q4, the Development Team completed work on building the scalable IPaidaBribe.com Software as a Service (SaaS) platform. This platform will enable new partners to setup their replica IPaidaBribe.com sites, with minimum technical expertise and without incurring regular hosting and maintenance costs. These two constraints have in the past made it very difficult for our smaller IPaidaBribe partners to launch and sustain the sites. Similarly, in preparation for expansion into Bhubaneswar, Delhi, and Jaipur, the development team also started work on the new IChangeMyCity SaaS platform – that will support multiple cities within a single Website. The Team was able to get the support of six developers and five Quality Assurance resources from Mindtree who provided their services pro-bono. We look forward to launching these sites over the next few years and expanding the number of citizens who are able to harness the power of

IChangeMyCity.com and IPaidaBribe.com to make a difference.

Janaagraha on the cloud

AN INITIATIVE BY JANAAGRAHA

In Q4, the internal IT Team implemented an enterprise-wide Communication and Collaboration platform using Microsoft Office 365. This was achieved by upgrading the older platform to the new Microsoft Office 365 for Non-Profits – a solution from Microsoft at zero cost. We also implemented this for Jana Urban Space (Jana USP) Foundation. During Q4, the IT Team was also able to register with Microsoft for receiving Software at a Non-Profit price, thus reducing the procurement of Software to less than onefourth the market price.


APPLIED RESEARCH PROGRAMME Statement of Purpose

Which of the ‘3 Ps’ do we use to create scale?

Conducting world-class Applied Research on Urban Development in India, to help shape debates about improving urban quality of life. Providing horizontal support to inform, sharpen, and focus Janaagraha’s programmes and targeted interventions.

Programme Achievements at a Glance

Vision / Desired Scale & Impact

Through J-ARP, Janaagraha delivers world-class applied research, and helps shape wider debates about improving urban quality of life in India. Through horizontal support, Janaagraha programmes and interventions are well informed, targeted and data-driven.

Partnership with Brown University for path-breaking Citizenship Index (CI) Study Horizontal support to focus Janaagraha programme’s through impact evaluation and data-driven studies – Community Policing (Security Perception Index), Bala Janaagraha (Citizenship Study), IPaidaBribe.com (Crowd-sourced Retail Bribery Index).

Partnerships • Partnership with Brown University, USA on pathbreaking Citizenship Index – to evaluate the provision of civil, political, and social rights to citizens.


Q4

Janaagraha / Brown University Citizenship Index

2013-14

ACHIEVEMENTS Explaining Electoral Change in Urban and Rural India (EECURI Meeting) In Q4, the Applied Research team hosted the second annual EECURI meeting in Bangalore on the 3rd and 4th of January. The annual EECURI network meeting aims to provide a space for the discussion of analyses relating to elections in urban and rural India. The topics of discussion at this year’s EECURI meeting focused on exploring key questions and analytical frameworks for understanding electoral politics in urban India. Participants presented on a wide range of topics including analyses on recent state elections, electoral accountability, urban electoral trends and a comparison between urban and rural electoral politics.

EECURI Members at the workshop in January

Crowd-Sourced Retail Bribery Index (C-RBI) The Research team also presented the results of the Retail Bribery Index (RBI) survey conducted in three cities – Bangalore, New Delhi and Mumbai – along with crowd-sourced data from the I Paid A Bribe (IPAB) website at the Coalition against Corruption (COCO) conference held in Bangalore from the 13th to the 15th of January. The C-RBI is an initiative to utilize data available on the IPAB web-site to engage and inform citizens on the extent of retail corruption in India, while the RBI survey was conducted to collect data from the ground to act as a source of primary data on corruption rates in urban India. A study of the Crowd-sourced Retail Bribery Index (C-RBI) and the RBI showed that a large portion of the data collected through the IPAB website was corroborated by the RBI survey.

Click to view the C-RBI Report

In addition to the above, the Research team in collaboration with Brown-India Initiative, Brown University presented the key findings of the Janaagraha-Brown India Initiative Citizenship Index (JB-CI) at the India Habitat Centre in New Delhi on the 25th and 26th of March. The JB-CI event was attended by several eminent scholars, senior bureaucrats and practitioners. The group provided feedback on the JB-CI working report, besides discussing the role of the state and other actors in improving service provision and citizen engagement to enhance quality of citizenship in urban India.

A panel featuring Vishal Jain, Arun Maira, Anjali Bhardwaj & Ebony Bertorelli

Ebony Bertorelli speaks at a panel session with Dr. Ashutosh Varshney & Dr. Patrick Heller


New look Janaagraha/JanaUSP Quarterly Report – Q4, 2014  
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