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PROGRAMMES UNDER THE URBAN PLANNING & DESIGN POLICY URBAN PLANNING PRACTICE URBAN DESIGN PRACTICE

City Systems Framework

URBAN CAPACITY BUILDING (UCB)

Urban Capacities and Resources

Urban Planning and Design

CITY-SYSTEMS FRAMEWORK Transparency, Accountability and Participation

BALA JANAAGRAHA PUBLIC RECORD OF OPERATIONS AND FINANCE (PROOF) COMMUNITY POLICING ICHANGEMYCITY.COM IPAIDABRIBE.COM

Empowered and Legitimate Political Representation

JAAGTE RAHO!


URBAN PLANNING AND DESIGN

Urban Planning and Design

Urban Capacities and Resources

CITY-SYSTEMS FRAMEWORK Transparency, Accountability and Participation

Empowered and Legitimate Political Representation


URBAN

PLANNING & DESIGN POLICY Statement of Purpose Laying the foundation for sustainable urban development through robust planning and design policies that respond to contemporary demands and aspirations, respecting federal structures and democratic principles. Better urban planning and design policies mean better road infrastructure, better intermodal connectivity, organised and equitable growth that respects the environment, and overall, better cities for a sustainable urban future.

Which of the ‘3 Ps’ do we use to create scale? •

Policies • Producing National Urban Spatial Planning and Development (NUSPD) Guidelines for adoption by Ministry of Urban Development (MoUD) as a world-class blueprint for Spatial Planning Indiawide. • Pushing for policy-level adoption of our TenderSURE (Specifications for Urban Road Execution) document as the benchmark for urban road execution in India.

Partnerships • Partnership with MoUD to develop and implement NUSPD Guidelines India-wide. • Partnership with Karnataka State Government on executing 45 pilot Tender SURE roads in Bangalore.

Programme Achievments at a Glance

Vision / Desired Scale & Impact

Through advocacy based around our policy documents, India attains national clarity on property rights, heritage protection, spatial planning, and procurement processes for urban roads – leading to a higher quality of life for all urban Indians.

• •

Produced draft National Urban Spatial Planning and Development (NUSPD) Guidelines for adoption by the Union Government and dissemination to States in India. Working relationship with Ministry of Urban Development (MoUD), Delhi. Produced two-volume Tender SURE (Specification for Urban Road Execution) document to set benchmarks for urban road procurement and execution India-wide.


URBAN

PLANNING PRACTICE Statement of Purpose

Which of the ‘3 Ps’ do we use to create scale?

Developing spatial plans that anchor the long-term political, social, economic and environmental vision for a city and its region, and guide all public agencies towards delivering on that vision. Getting the planning right at three critical levels – Regional, City, Ward – will mean a higher quality of life for citizens from the broadest regional perspective, right down to the road outside their doorstep.

Programme Achievments at a Glance

Vision / Desired Scale & Impact

Robust spatial plans developed by JanaUSP across multiple localities in India (based on the three E’s principal – Environment, Equity, and Economy), establishing a tangible ‘proof of concept’ for the JanaUSP’s National Urban Spatial Planning and Development (NUSPD) framework.

• •

Spatial Development Plans (SDPs) produced for 6 towns in Chhindwarra District – Madhya Pradesh SDP produced for Jaipur Pilots underway or under consideration for Valluvanad/ Perinthalmana, Rajam, Bhuvaneswar.

Partnerships • Tripartite MoU with TATA group & Government of Orissa on developing spatial plans for Bhubaneswar / Cuttuck region.


URBAN DESIGN PRACTICE

Statement of Purpose Fixing India’s urban roads networks – life blood of the city and chief pain point for citizens, while restoring pride in our civic spaces through urban rejuvenation projects.

Which of the ‘3 Ps’ do we use to create scale? •

Policies • Working towards adoption of Tender SURE standards by State and Union governments as road procurement and execution blueprint.

Partnerships • Lodha Group – To execute ‘Mumbai Mile’ project on Senapati Bhapat Marg, Mumbai. • Electronic City Industry Association (ELCIA) – To execute Electronics City Traffic Management project. • Prestige Group - To design pilot Tender SURE road (Vittal Mallya Road, Bangalore) • Partnering with other corporations and philanthropists through our ‘Adopt a Road’ initiative.

Programme Achievments at a Glance

Vision / Desired Scale & Impact

Tender SURE roads designed and executed in multiple states, pan-India, establishing visible ‘proof of concept’ for our procurement and design standards. Tender SURE standards then accepted as a blueprint for urban road execution by state and union governments across India, improving urban quality of life for all road users, regardless of their mode of transport.

Two world-class pilot roads executed in Bangalore (Vittal Mallya Road, and Walton Road) Rs. 200 Cr Allocated by Government of Karnataka (GoK) to executing 45 roads in Bangalore as per Tender SURE (Specifications for Urban Road Execution) design standards. 7 Phase 01 roads designed by the team and under construction by contractors in Bangalore with 68 Cr (USD 10 million) of government support – to create a showpiece central road network in the city-centre.


URBAN CAPACITIES AND RESOURCES

Urban Planning and Design

Urban Capacities and Resources

CITY-SYSTEMS FRAMEWORK Transparency, Accountability and Participation

Empowered and Legitimate Political Representation


URBAN CAPACITY BUILDING

Statement of Purpose Training better Bureaucrats/Administrators to strengthen local government in India, while ensuring Urban Local Bodies (ULBs) are adequately resources to meet the demands of India’s urbanisation. ULBs are the ‘last mile’ connection between citizens and government, and they deliver the infrastructure and services that affect our daily quality of life as city residents. When this arm of government functions well, so do our cities.

Programme Achievments at a Glance •

MoU with apex training institute for IAS officers – Lal Bahadur Shastri National Academy of Administration (LBSNAA), Mussorie, to provide knowledge support through case studies for their urban curriculum. Case studies developed and being utilised on Integrated Solid Waste Management, 24/7 Water Supply, and Urban Transport. Project to develop Organisational Charts for Urban Local Bodies (ULBs) to ensure this critical arm of government is well resourced. Now underway in Bangalore, and Hyderabad in partnership with AonHewitt. UCB now Informed by world-class Advisory Group including – Mr. Anil Baijal (former Secretary, Ministry of Urban Development), Ms. Ireena Vittal (former partner McKinsey & Co), Mr. SK Das (former member-finance of Space Commission and Atomic Energy Commission).

Which of the ‘3 Ps’ do we use to create scale? •

Policies • Pushing for adoption of Destination Org Charts as blueprint for achieving HR adequacy of Urban Local Bodies.

Partnerships • MoU with the Lal Bahadur Shasri National Academy of Administration (LBSNAA) –Apex Institute for training government administrators nationally. • Aon Hewitt – HR consultant for ‘Destination Org Charts’ project with Urban Local Bodies. Government order passed by government of the Andhra Pradesh (Dr. Sameer Sharma – Principal Secretary to Government) to support the ‘Destination Org Charts’ project.

Vision / Desired Scale & Impact All future urban administrators adequately trained to meet the demands of running India’s Cities. Urban Local Bodies adequately staffed, resourced, and organised in accordance with world’s best practice standards.


EMPOWERED AND LEGITIMATE POLITICAL REPRESENTATION

Urban Planning and Design

Urban Capacities and Resources

CITY-SYSTEMS FRAMEWORK Transparency, Accountability and Participation

Empowered and Legitimate Political Representation


JAAGTE RAHO! Statement of Purpose

Which of the ‘3 Ps’ do we use to create scale?

Empowering urban voters through clean voter lists, leading to higher turnout and higher quality elected representatives. The ability to vote is the most fundamental right a democratic state grants to its citizens, and it is critical to a country’s healthy functioning. Citizens must be able to elect political leaders that reflect their hopes and desires if we are to achieve a better quality of life in our cities and towns.

Policies • Pushing for adoption of PURE Roll Management process by ECI for maintenance of electoral rolls throughout the country.

Partnerships • MoU with Election Commission of India (ECI) on PURE Roll Management for clean voter lists. • Partnerships with Tata Tea on ‘Jaago Re!’ (voter registration campaign, 2009), Times of India and a collection of NGOs on ‘Rise Up’ – (voter registration campaign, 2014).

Programme Achievments at a Glance

Vision / Desired Scale & Impact

PURE Roll Management Process adopted across cities and states, providing a permanent solution to inaccurate voter lists. Greater voter turnout and less urban voter ‘apathy’. Better and more legitimate elected representatives that, in turn, fight for a better quality of life.

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MoU with Election Commission of India (ECI) on implementation of Janaagraha-designed Proper Urban Electoral (PURE) Roll Management Process in Bangalore. Now operational in all 27 Assembly constituencies of Bangalore Pilot project in Delhi to determine accuracy of voter lists and advocate for improvements to electoral roll maintenance processes. 8,000 Volunteers on the ground in Bangalore alone.


TRANSPARENCY, ACCOUNTABILITY AND PARTICIPATION

Urban Planning and Design

Urban Capacities and Resources

CITY-SYSTEMS FRAMEWORK Transparency, Accountability and Participation

Empowered and Legitimate Political Representation


BALA

JANAAGRAHA Statement of Purpose Building tomorrow’s active citizens through local level civic education.

Which of the ‘3 Ps’ do we use to create scale? •

Policies • Long term vision to have programme adopted as a module in the union and state syllabi.

Partnerships • Programme delivery in other cities carried out by Education Partner (EduMedia). Scaling achieved to other cities through city specific donors.

Programme Achievments at a Glance

Vision / Desired Scale & Impact

• • •

A Truly pan-India programme by 2020. Acceptance in State and Union Syllabus of Bala Janaagraha Civic Education Modules, to inform a generation of civically active and engaged urban citizens who demand and work for a better urban quality of life.

Now in 234 Schools Across 12 Cities Reaching 16,000 Students in 2013-14


COMMUNITY POLICING

Statement of Purpose Improving the safety of our neighbourhoods through citizenled community policing, and bridging the gap between citizens and police through closer collaboration. Making our neighbourhoods safe and ensuring police are sensitive the needs of the community is key to creating a better quality of life for urban residents.

Which of the ‘3 Ps’ do we use to create scale? •

Policies • Pushing for adoption of model Community Policing Clause in Karnataka state Police Act (as already achieved in Kerala). • Pushing for adoption of ‘Process Mapping’ and ‘Human Resource Requirements Mapping’ documents as benchmarks for model police stations going forward.

Partnerships • Partnership with Bangalore City Police to implement the programme. • Awareness sessions by various rights, and advocacy groups (such as Karnataka State Commission for Protection of Child Rights (KSCPCR), Juvenile Justice Board (JJB), Karnataka State Commission for Women (KSCW) and Centre for Addiction Medicine (CAD), (Nimhans) in monthly CP Jana Suraksha Samithi meetings.

Programme Achievments at a Glance

Vision / Desired Scale & Impact

Community Policing accepted and instituted pan-India as an effective neighbourhood safety and community integration tool. Institution of community policing within various state Police Acts. Raising the functioning and resourcing of police stations to meet world-class benchmarks.

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Partnership with Government of Karnataka (GoK) and Bangalore City Police Operating in 7 Police Stations in all 7 Police Divisions of Bangalore 276 voluntary Area Suraksha Mitras on the ground in communities


PROOF

Public Record Of Operations And Finance Statement of Purpose Creating Transparent and Accountable Urban Local Government through reporting and disclosure and open budgeting, while fostering a growing constituency of citizens who are engaged in their same. There is a transparency gap at the last mile of government that prevents urban residents knowing where their taxes are spent in the most important area of all – their own neighbourhood. This translates directly to the poor quality of infrastructure and services that negatively impact our quality of life. Transparency and accountability (provided by government and demanded by citizens) will plug the ‘leaks in the bucket’ of municipal finances, and give urban residents the quality of life they deserve.

Programme Achievments at a Glance • •

• •

Working Relationship with office of CAG – a first for any NGO Ward Works – Participatory Budgeting Exercise to launch Janaagraha in 2001 (the first participatory budgeting exercise in India, and still the only non-government aided). Performance Reporting Framework gaining traction with Union Government Path-breaking Ward Quality Score and Budget Briefs produced for all 198 Wards of Bangalore to inform budgetary allocations through rigorous data and objective quality of life metrics.

Which of the ‘3 Ps’ do we use to create scale? •

Policies • Pushing for adoption by Union Government of a Performance Reporting Framework (PRF) for urban local bodies, based around quarterly reports of operations and finance.

Partnerships • Working relationship with office of Comptroller Auditor General (CAG) of India. • Partnership through Government Order, Government of Andhra Pradesh to implement Janaagraha’s Ward Quality Score, Budget Briefs and Open Works Projects (Dr. Sameer Sharma, Principal Secretary to Government). • Partnership with Government of Orissa to develop local versions of Budget Briefs, Ward Quality Score and Performance MIS tools.

Vision / Desired Scale & Impact Urban Local Government made transparent and accountable to citizens through suo moto (unprompted/voluntary) quarterly disclosures of operations and finance, pan-India. Creation of a robust, enforceable, Performance Reporting Framework for Urban Local Bodies at the national policy level. Acceptance and institution of open and participatory budgeting concepts across state governments.


IPAB

I PAID A BRIBE.COM

Statement of Purpose

Which of the ‘3 Ps’ do we use to create scale?

Using the voice of citizens to tackle ‘retail’ corruption in government services. By making sure each and every Indian citizen can access government services they are legitimately entitled to without having to pay a bribe, we can restore dignity to citizens, repair faith in government, save citizens thousands of rupees over their lifetime, and fix an endemic problem that universally undermines quality of life.

Platforms • Online platform in Hindi and English backed by mobile apps and voice portal allows wide reach, and crowd-sourcing of Pan-India data.

Partnerships • IPAB replicated in 10 partner countries (as of Feb ’14) as part of move to build global IPAB platform. • Coalition Against Corruption (CoCo) Network with Sunlight Foundation, and CDDRL at Stanford University, based around biennial summits and a network website, www.cocosummit.com

Programme Achievments at a Glance

Vision / Desired Scale & Impact

• • • • •

Citizens themselves reduce corruption related to government services India-wide, by reporting via their computers and mobile devices. A world-wide network of crowd-sourced IPaidaBribe.com websites built, to harness the power of citizen voices and reduce retail corruption globally.

Over 4 million visitors Posting 24,000 reports From across 625 Cities Totalling over 59 Cr. Rupees www.ipaidabribe.com replicated in 10 Partner Countries using Janaagraha’s source code


ICMyC I CHANGE MY CITY.COM

Statement of Purpose

Which of the ‘3 Ps’ do we use to create scale?

Fostering the urban civic ‘community’ - Allowing citizens to connect with one another, and with their civic agencies / local governments, to make a real a difference in their own neighbourhoods. When citizens are empowered to change their neighbourhoods through active participation, they become engaged stakeholders of a city, rather than passive bystanders. When governments are accessible to their constituencies, they become more transparent, accountable and deliver the quality of life citizens deserve.

Platforms • Online platform developed for Bangalore. Source code sharing will allow replication of ICMyC by Janaagraha in 2 other cities by end 2016.

Partnerships • Tie ups with local municipal bodies in Bangalore – Bangalore Water and Sewerage Supply Board (BWSSB), Bangalore Electrical Supply Company (BESCOM, Bruhat Bengaluru Mahanagara Palike (BBMP), to provide nodal touch points with engaged citizens.

Programme Achievments at a Glance

Vision / Desired Scale & Impact

• •

IChangeMyCity.com becomes the ‘one-stop-shop’ for civic networking in Bangalore and beyond. It empowers citizens to engage and make a difference in their local communities – fostering a sense of ownership and civic pride from the grassroots up. ‘Quality of Citizenship’ is improved in India, bringing a richer, truer democracy, in which citizens are active stakeholders.

• •

17,000+ Registered Users 6,600+ Complaints submitted by citizens to their elected representatives and civic agencies 50% Resolution rate of complaints posted on ICMyC by Government Tie-Ups with Municipal Bodies – BBMP, BWSSB, BESCOM – to get complaints resolved at the local level.


SUPPORT PROGRAMMES

Urban Plan ning and Design

Urban Capacities and Resources

CITY-SYSTEMS FRAMEWORK Transparen cy, Accountabi lity and Particip ation

Empowered and Legitimate Political Representation


HRVM HUMAN RESOURCE VOLUNTEER MANAGEMENT Statement of Purpose

Which of the ‘3 Ps’ do we use to create scale?

Ensuring Janaagraha is the workplace of choice for professionals interested in contributing to urban change. Equipping the organisation with world-class staff, aligned to the organisation’s vision and passionate about civic change.

As an enterprise support programme, HRVM does not leverage any of the traditional Janaagraha 3Ps to scale impact and improve quality of life.

Programme Achievments at a Glance

Vision / Desired Scale & Impact

Janaagraha is established as a world-class institution through recruitment and volunteering. Through harnessing technology platforms it expands and deepens its connection /embededness within society, and attracts / retains engaged staff, volunteers and alumni. Janaagraha has the Human Resources to launch in new cities throughout India.

• •

120+ Volunteers Engaged annually, clocking over 23,000 volunteer hours World Class leadership team built including Management Committee and stellar Governing Board. Streamlined and effective internal HR Processes in place, including Human Resource Information System / Employee Information Hub (Peopleworks), Talent acquisition and management strategies, learning and development plans.


P&D PLANNING AND DEVELOPMENT Statement of Purpose

Which of the ‘3 Ps’ do we use to create scale?

Attracting the financial support for Janaagraha to function as a not-for-profit based on a donation model. Positioning Janaagraha as India’s leading Urban Change organisation, and the logical choice for any donor wishing to make an impactful difference in that field. Building internal processes of planning and review that grow Janaagraha as an institution.

As an enterprise support programme, P&D does not leverage any of the traditional Janaagraha 3Ps to scale impact and improve quality of life.

Programme Achievments at a Glance

Vision / Desired Scale & Impact

• • • •

The organisation meets its increasing budget year-on-year, through a consistent and diversified donation stream. The organisation is perceived by its donors and ecosystem as a best-in-class institution. The organisation has strong internal planning and review processes that allow it to grow and flourish.

More than 14 Cr Raised – FY 2013-14 11 new donors – FY 2013-14 20 total donors – FY 2013-14 2 institutional donors committed via multi-year partnerships– Omidyar Network and Tata Sons. Quarterly and Annual Reporting institutionalised across the institution


TECHNOLOGY

Statement of Purpose

Which of the ‘3 Ps’ do we use to create scale?

Providing back-end support for Janaagraha’s online platforms, and acting as custodians of the organisations in-house IT infrastructure.

As an enterprise support programme, Tech does not leverage any of the traditional Janaagraha 3Ps to scale impact and improve quality of life.

Programme Achievments at a Glance

Vision / Desired Scale & Impact

Janaagraha’s online platforms are built on a cutting-edge IT architecture, resulting in maximum utility and user-friendliness for citizens, and an ability to scale within India and beyond as required. Janaagraha’s internal IT infrastructure is first rate – helping the organisation and its staff stay at the forefront of the development field.

2 dedicated teams established – Development team and Tech Team.


APPLIED RESEARCH PROGRAMME Statement of Purpose

Which of the ‘3 Ps’ do we use to create scale?

Conducting world-class Applied Research on Urban Development in India, to help shape debates about improving urban quality of life. Providing horizontal support to inform, sharpen, and focus Janaagraha’s programmes and targeted interventions.

Programme Achievments at a Glance

Vision / Desired Scale & Impact

Through J-ARP, Janaagraha delivers world-class applied research, and helps shape wider debates about improving urban quality of life in India. Through horizontal support, Janaagraha programmes and interventions are well informed, targeted and data-driven.

Partnership with Brown University for path-breaking Citizenship Index (CI) Study Horizontal support to focus Janaagraha programme’s through impact evaluation and data-driven studies – Community Policing (Security Perception Index), Bala Janaagraha (Citizenship Study), IPaidaBribe.com (Crowd-sourced Retail Bribery Index).

Partnerships • Partnership with Brown University, USA on pathbreaking Citizenship Index – to evaluate the provision of civil, political, and social rights to citizens.


URBAN PLANNING & DESIGN POLICY