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specific to [each role]. CourtView has built its CMS on top of business rule engines that let the court decide how their cases flow from beginning to end, she points out. “Starting with our caseand workflow templates, the court can set their own guidelines and process rules as needed, and easily keep them updated as new laws, policies, and practices come into play. We’ve even extended this right on out to how information is

presented to different roles.” Therefore, not only is the flow itself configurable (what must happen when) but what I see (how, when, where) is specific to who I am and the work I need to accomplish, she details. “The biggest value of this approach is that it eliminates unwanted ‘data smog’ and lets each person focus on what’s most critical to them.” An added bonus is that the CMS can be accessed on any internet-capable device, concludes

Humphreys. In the end, a CMS solution that is built on an open/flexible platform and is easier to integrate with internal and external systems is the top priority, says Manoj Jain, vice president, Thomson Reuters Court Management Solutions. “Today’s CMS must adapt to the ever changing technology landscape, and not be overly reliant on a specific platform or web browser (platform-independent and browser-agnostic). The

THE FUTURE OF JURY SERVICE: Text and Serve B Y G A R Y D O W E R , J U D I C I A L S Y S T E M S I NC.

What would it take to make an extremely “when do I need to report?”, “How do I get useable and efficient automated Jury there?”, etc. Jurors are also able to receive last Management System? minute changes or reminders of reporting To enhance the jury process for constituents instructions, allowing them to always know and stay ahead of the jury technology curve, whether they are needed to serve or not. that might incorporate the fastest growing form Now mJuror can not only communicate pertiof communication—texting. Texting allows a nent information to jurors by means of texting person to communicate without and email, but it also provides stopping what they are doing, authorized court personnel the to have a verbal conversation, ability to communicate with while still conveying important and manage the jury adminisinformation. Implementing this tration system itself. Court technology into the jury admin can adjust, cancel or process, allows citizens to conreschedule the reporting tinue their normal tasks while instructions for jurors from obtaining important information their smart phones by means via text. Potential jurors can of texting and email. Along truly access their juror informawith the ability to immediately tion on the go, 24/7. manage juror reporting Since mid-2012, one compainstructions, mJuror allows ny, Judicial Systems, Inc., which designated court staff such as has been serving courts since judges, bailiffs, etc., to be noti1982, has provided courts the Jurors can communicate with mJuror Jury fied instantly of such changes. convenience and efficiency of Management System by texting or emailing inquires. In addition to text and email texting and emailing. Using its announcements, court permJuror, the integrated texting and emailing sonnel now have the ability to record announcesolution provided with Jury2015Plus Jury ments to be broadcast to jurors as audio mesAdministration System, the NLP intelligent text sages in the form of MMS text and email. interpretation engine allows communication in Every court should have the latest, most efficommon non-formatted text and even texting cient and user-friendly JMS technology availslang. Jurors can communicate with mJuror by able. If your jurisdiction is interested see the texting/emailing inquires, in common non forbrief video demonstrations at www.mjurordematted syntax, such as…”where do I park?”, mo.com or call 1.800.205.4068. April/May 2015 10

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