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Oracle EDI with Retailers – Case Study Business Requirements • Enabled two new business partners (BBB & Target) and extended Gibson products to their consumers directly from their website leveraging Oracle’s E-Commerce Gateway functionality to automate the Order and Shipping for these new partners and subsequent integration to Account Receivables

Gibson is the nation' s leading producer of dinnerware, flatware, cookware, glassware, coffee and tea accessories, kitchen tools and gadgets, and other tabletop and housewares products. Through its family of national brands and private label collections, Gibson provides customized programs to the world's largest retailers in every class of trade. We offer product development and creative design expertise, sourcing based on decades of experience, production management and industry-leading quality control.

Automate Order booking and shipping process for new partners Bed Bath and Beyond (BBB) and Target for direct to consumer (DTC) orders using ecommerce EDI process

Integration to EDI Translator application (for inbound and outbound EDI messages) and 3rd party application for shipping and shipping label printing

Business Challenges

• Each of the retail partner has their own set of standard EDI integration • Current design only works for Walmart EDI process and is not scalable for other partners • Small IT team to manage the interactions with retailers which needed more automations and minimal manual interactions • Shipping documentation was done in a different tool called “Process Weaver” which was handled by 3rd party team and needed close collaboration • Infrastructure constrains (limited # of environments) • Shipping process gaps costing them $$ in chargeback from partners

The Solution – Oracle EDI integrations with 2 retailers with 7 EDI Transactions

• Provided end to end design including organization structure to enable both inventory and dropship shipments using e-commerce gateway • Implemented 7 EDI Transactions: EDI 850 (PO Inbound), EDI 860 (PO Change Inbound), EDI 855 (PO Acknowledgement Outbound), EDI 856 (ASN <Fulfillment Confirmation> Outbound), EDI 810 (Invoice Outbound), EDI 846 (Inventory Advice Outbound), EDI 180 (Return Authorization Outbound) • Implement robust exception management solution through validations and notification process • Seamlessly integrated inbound and outbound transactions between Oracle and 3 rd party application used by warehouse for shipping label printing and shipping

Benefits

• Streamlined end to end process including ordering, acknowledgment, changes, shipping, invoicing and returns • Increased order processing efficiency by 5 times to over 1000 orders a week from 200 orders a week without adding additional workforce

Oracle EDI with Retailers  

Streamlined end to end process including ordering, acknowledgment, changes, shipping, invoicing and returns. Visit http://www.jadeglobal.com...

Oracle EDI with Retailers  

Streamlined end to end process including ordering, acknowledgment, changes, shipping, invoicing and returns. Visit http://www.jadeglobal.com...

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