Page 1

VERVE – Community manager Introduction Verve is an innovative marketing services company that combines research, marketing, technology and panel management to help brands engage with their customers in an entirely new way.

We specialise in creating,

managing and maintaining online environments – customer advisory panels and communities - where brands can talk to their customers about whatever they want, whenever they want. We help our clients build a more informed picture of their customers.

We help our clients make better decisions about products, services, positioning,

advertising… and pretty much anything else.

We put the voice of the customer on their desktops.

We help

understand and amplify positive customer experiences. We’re called VERVE for a reason, so if you’re the sort of person who loves a challenge, won’t stop until they’ve succeeded and loves working out how to make things better we’d love to hear from you. Community managers: ref 0028 This is a fantastic opportunity to work with one of the best teams around - some of the best marketing, insight researchers, web design and service delivery professionals in the industry – facilitating the dialogue between brands and their customers on a long-term basis to clients across a variety of sectors. As our business grows we will offer a whole host of opportunities for growing your career. We expect you to…  Take ownership for managing operational panels and communities: project managing activities completed in the panel or community (quantitative surveys and qualitative discussions), engaging with members as part of the activities, managing member queries, reporting on member health and working directly with our clients to schedule activities and to improve the communities over time.  Liaise with the client and other team members: client services directors, research consultants, the data processing team and our scripters. You are the type of person who…  Is incredibly organised – you have fantastic time management skills and juggle and prioritise many tasks  Has fantastic communication and client management skills  Wants to make a real difference to the clients we work with  Has an interest in marketing and business research as well as social media tools  Has had a wide variety of exposure to different software solutions and has an aptitude for learning new packages  Has had experience of working in the research or marketing industries


Practicalities  Location: Central London office (see with some travel to client offices  Contract type: Full-time  Remuneration: Up to £27k depending on experience Next steps Interested in joining the VERVE team? Please send the following to:  Your CV + A short outline of why you’d like to join the team and what you’d bring to the party  Details of your current notice period and your current basic salary and any additional benefits, bonuses or commissions (please note that if we were to appoint you, we will check on your previous salary, so no porkies, please)  Please note that due to the number of applications we receive you will not receive a response unless you are selected for interview The VERVE Philosophy As mentioned earlier, we are not called “VERVE” accidentally. The name itself captures our approach and attitude to the way we live life and the way in which we do business. Verve is different to other agencies in that we are raising the game in terms of service, people and innovation.


believe in structuring our business around our clients’ needs, whilst ensuring that projects are delivered consistently end-to-end. We believe strongly in accountability, a client’s experience with Verve will always be with a person rather than a process. We believe strongly in partnership – not just with our clients, but right across our whole team. Our partnership beliefs are supported by a very strong, positive and inspiring culture. Working at Verve is all about doing amazing things for clients and challenging ourselves to continually improve how we do things. And, importantly, having fun while doing it! In terms of innovation, we want to make sure that we’re always bringing added “verve” to clients in the future, as well as today. Continuous improvement, innovation and invention are at the heart of our organisation.


constantly challenging ourselves to become better. We take inspiration from our work with clients to innovate and develop new products and services to save our client’s money. This combination of partnership and inspiring culture means that our team really is revved up and raring to deliver more for our clients.