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Island usiness

September

2019

Roaring success New beginning for The Wildheart Trust and Isle of Wight Zoo

The Interview Mark Rhodes, Hose Rhodes Dickson IW Council’s Business Incubator Connect 2 Work The Seaview Hotel

Nominations revealed

Becalmed

Plus: Member news

and events


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THE BUSINESS MAGAZINE FOR THE ISLE OF WIGHT


CONTENTS

In this issue... Editor’s

FOREWORD

02 10 12 15

News Business news Funding Spotlight Solent LEP The Interview Mark Rhodes, Hose Rhodes Dickson Bring the weather with you Caroline Hurley, BaCalmed

DOES ANYONE KNOW WHERE AUGUST WENT? Perhaps it’s me but last month hurtled past in a flurry of events, meetings, meetings before events and some meetings about events. It’s probably something to do with August being full of networking opportunities, not least the IW Chamber’s very own Cowes Week event which you can see photos from in this issue of Island Business. The main reason for a busy month, in this office anyway, is the upcoming IW Chamber Business Awards for Excellence, for which we are proud to publish the shortlist of nominees in this edition. Making the cut is by no means guaranteed and the Chamber’s Chief Executive Steven Holbrook explains more about

Editor Tom Stroud tom.stroud@iwchamber.co.uk

the process in the pages of this magazine. Elsewhere in this issue we visit the Isle of Wight Zoo, chat with Mark Rhodes from Hose Rhodes Dickson and we bring you up to speed with all the latest news including initiatives from the Solent LEP, Isle of Wight Council Regeneration and Connect2Work. Will September be any less busy? It’s unlikely, as the countdown continues to the IW Chamber Business Awards in October. Plus there’s the small matter of the next issue of this magazine to be getting on with. Enjoy this one for now!

TOM STROUD EDITOR, ISLAND BUSINESS

Advertising Amber Beard amber.beard@iwchamber.co.uk

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20 25 30 36

Profile Isle of Wight Zoo

IW Chamber Business Awards Nominees Focus on Sustainable Transport Connect2Work Programme

Notes to Self Diana Chiverton, The Seaview Hotel

Events Chamber Networking & Training

Isle of Wight Chamber of Commerce Mill Court, Furrlongs, Newport Isle of Wight, PO30 2AA Tel. 01983 520777

Printing & Design Crossprint A Newsquest company

www.crossprint.co.uk

Island Business Magazine – Published by the Isle of Wight Chamber of Commerce While every care has been taken to ensure the accuracy of Island Business magazine the publishers do not accept any liability or provide any guarantee that the information is accurate, complete or up to date. The publisher and its employees and contractors have used their best efforts in preparing these pages and this publication but make no warranty of any kind, expressed or implied, with regard to the information supplied. The views of contributors do not necessarily represent those of the IW Chamber of Commerce. The IW Chamber of Commerce and its employees and contractors shall not be liable in the event of incidental or consequential damages in connection with, or arising out of, the providing of the information offered here. Island Business magazine is printed by Crossprint, an ISO 9001 registered printer based on the Isle of Wight. Contains material sourced from responsibly managed forests, certified in accordance with the FSC (Forest Stewardship Council).

@iwchamber

SEPTEMBER 2019

/isleofwightchamber

Isle of Wight Chamber of Commerce

Isle of Wight Chamber of Commerce

01


NEWS

Innovative Physics named as one of Europe’s best in ‘Ones to Watch’ list Island technology firm Innovative Physics has been named as ‘One to Watch’ by the European Business Awards, one of the world’s largest and longest running business competitions. Now in its 12th year, The European Business Awards last year considered over 111,000 businesses from 34 countries. Innovative Physics was selected for the prestigious list having demonstrated exceptional achievement, providing innovative solutions to complex problems using sensor technology, artificial intelligence and pattern recognition. The company works predominantly in the nuclear, homeland security and medical sectors from its base at

Landguard Manor in Shanklin. Mike Anderson, Chief Executive Officer for Innovative Physics said: “We’re delighted to have been recognised in this way for the work we do. We are only a small team, but we have rapidly built a business that has set us apart in the market. We are very proud of our UK roots and our success in forging significant links with government and business leaders across Asia, the USA and Canada. As a business we continue to strive for excellence and widen our support to companies across the globe and we look forward to hearing the outcome of the next stage in this awards programme.”

Island green business scheme shortlisted for prestigious award

The Isle of Wight’s Green Impact programme has been shortlisted for an Institute of Environmental Management and Assessment (IEMA) Sustainability Impact Award in the Consultancy and Collaboration category. Green Impact IW is an innovative partnership between the National Union of Students which has developed the Green Impact model over the last 11 years, as well as the IW Chamber of Commerce, IW College and IW Council. It’s also sponsored by several Island businesses which means the programme is free for all island businesses. Over 70 Island businesses have taken part during the first phase of the two-year pilot, from small family businesses like Love Running, to Island giants Liz Earle. Collectively participants took 1159 actions to make the island a cleaner, greener place to live, work and do business.

Green Impact’s Michelle Hemmingfield and Julie Jones-Evans

Green Impact centres around an online toolkit which supports businesses to take simple, tangible actions, through which they gain points and work towards a Bronze, Silver or Gold award. Green Impact is designed with business resilience in mind, so many of the actions have the added benefit of reducing costs through efficiency savings. The second year of Green Impact IW will be launching later this year. To be the first to know and get an invite to the launch party, register your business on the toolkit at www.greenimpact.org.uk/IW

Isle of Wight Radio celebrates audience increase Isle of Wight Radio now has more than 77,000 regular adult listeners according to the latest official listening figures. The station has more listeners on the Island than all national BBC stations and larger commercial stations such as Wave 105, Heart and Capital. The radio station has seen an eight per cent increase in audience listener numbers in the last quarter. Thousands of new listeners have tuned in to flagship programme Topping in the Morning over the past few months. Claire John, Managing Director of Isle of Wight Radio, said: “Isle of Wight Radio is coming up to its 30th year on air and with the media landscape changing so much over the past few years, the latest figures prove that Isle of Wight Radio plays a very strong part in the Island’s community. These results are testament to the fantastic presenters, news and sales team. Thank you so much for supporting us.” Paul Topping, Programming Director for Isle of Wight Radio, added: “The team is so delighted with the new figures and we are so pleased that Islanders love listening to the Breakfast Show. If you listen, thank you so much. If you don’t then we would love you to join the morning party!” Paul Topping (front), Jamie White, IW Radio MD Claire John and Hayley Woodward

02

THE BUSINESS MAGAZINE FOR THE ISLE OF WIGHT


NEWS

IW Chamber Business Awards shortlist announced The nominations have been published for the biggest night of the year for the Island’s business community. The 2019 Isle of Wight Chamber of Commerce Business Awards for Excellence, in association with Wightlink, will be presented on Friday 18th October 2019 in a glittering ceremony at Cowes Yacht Haven’s Events Centre. “The standard of our entrants this year is incredibly high,” says the Chamber’s chief executive Steven Holbrook. “Some of the judges have had a real battle this year in determining their winners. I have been pulling in a lot of

favours from some fabulous business people around the world, meaning that judging has taken place this year in Singapore, Thailand, Oman, Dubai and Ireland by French, South African, Irish and English judges, including three alumni from Oxford University. Moving a lot of the judging off Island last year gave us so much positive feedback that I wanted to raise the bar again this year, to once and for all make it clear to all that these are the most transparent and fair awards possible.” See pages 20 and 21 for the full list of nominees.

Kevin George is new Chair of Trustees at UKSA UKSA, the national youth maritime training charity based in Cowes, has announced Kevin George as its new Chair of Trustees. Kevin George is currently Chair of Red Funnel Group, having held the position of CEO of the company from 2014-2018. He is also a Business Director of the Solent Local Enterprise Partnership (LEP) and has a strong interest in sailing. “I have long been a supporter of UKSA for the amazing work it does in helping people achieve changes in their lives through sailing and water sports,” Kevin says. “It is therefore a pleasure and honour to become the Chair of Trustees. A lot has been achieved in recent years and I look forward to helping UKSA move to the next exciting stage in its development.” Ben Willows, UKSA’s CEO, said: “Following the success of the last three years, we have a clear focus for UKSA’s future. 10,000 young people and children train with us annually and our vision through developing our site and capacity will enable an additional 3,000 young people to come to UKSA each year. By creating more funding opportunities, we will enable children and young people who wouldn’t otherwise have the opportunity, the chance to experience the transformational power of water-based experiences and education we can offer. Kevin’s commercial experience and knowledge of the maritime sector is an excellent addition to UKSA, and I am delighted that he will be supporting us over the next three years.”

Ascensos backs DWP to help Island young people Ascensos is the first Isle of Wight employer to sign up to the Department for Work and Pensions (DWP) Mentoring Circles programme, designed to improve the job prospects of the Island’s young people. The scheme aims to broaden the horizons of young people on the island and its goal is to improve their confidence, motivation and job search skills as well as building their self-esteem and employability. Ascensos will be providing jobseekers with an opportunity to work alongside positive role models and mentors they would normally not have access to. The Cowes based contact centre specialist will host regular sessions with the Job Centre over a five-week period, supporting up to seven young adults from The Foyer, a supported living facility for young people in Ryde. Claire Sixsmith, Head of Operations at Ascensos, said: “It‘s a privilege for Ascensos to be the first Island business to take part in the programme and I’ve really enjoyed welcoming these young jobseekers. We’ve shown them a fully functional working environment and how the centre operates day to day and we were able to give advice on what we as employers are looking for when recruiting new candidates. The Mentoring Circles programme has provided Ascensos with a real opportunity to give back to the local community and I hope we can play a small part in supporting these young people on their journey into employment.”

SEPTEMBER 2019

03


NEWS

Style of Wight to publish Cowes Harbour Handbook The team behind Style of Wight magazine has been appointed by Cowes Harbour Commission as the new publisher of the annual Cowes Harbour Handbook, which will be out in time for Easter 2020. The primary focus for the Cowes Harbour Handbook 2020-2021 will be ensuring compelling content, engaging images and stylish design, including all the essential information sailors coming into Cowes need to know, as well as interesting and helpful local information. Christian Warren, Style of Wight’s Editor and Creative Director said: “We are very excited to be working with Cowes Harbour Commission on this well-respected publication. The Cowes Harbour Handbook is the first guide many visitors will see when they arrive on the Island and we are keen to ensure it really champions all that Cowes has to offer. Alongside all the important information a sailor needs to ensure their experience is the best it can be, we’ll be freshening up the local content, design, photographs and adding a few other surprises.”

Defibrillator installed at Lifeline Fire & Security A new community access defibrillator has been fitted outside Lifeline Fire & Security’s offices at Riverway in Newport. The potentially lifesaving device has been installed by Lifeline and Medina Foodservice, with support from Buywise and Premier Ford. The defibrillator makes it possible for even more people to respond to a medical emergency around the Riverway area. Jean Lee, director of Lifeline and Steve Ross, managing director of Medina Foodservice reached out to Buywise and Premier Ford, to help provide funding for the new unit. “Having access to a defibrillator can help to improve survival outcomes

for sudden cardiac arrest, so I felt that it was our social responsibility to provide a defibrillator for the local community and base this at Lifeline,” Jean said. To further support the new defibrillator, Cindy Newnham & Ann Goldsmith of Lifeline have also attended a CPR & Defibrillator training course at the IW Chamber of Commerce, and whilst they are hoping never to have to use it, it is there, ready for use by any member of the public in the vicinity. The unit has also been registered with the local ambulance station and on the HeartSafe location map.

Major investment in Coastline Home Improvements John and Nicky Purcaro of the Joedan Group have invested £750,000 in Coastline Home Improvements. The family company, which was founded in 1985, also owns Wessex, Micron and Joedan Home Improvements and are delighted to have had the opportunity to invest in one of the Island’s most well-known businesses. “We are looking forward to working with our Island customers”, John says. “Island staff are employed at Coastline, we have also recruited further staff locally and moving forward will be implementing an apprenticeship scheme which will further invest in the future of the company and the Island. We bring to the Isle of Wight considerable investment and we are very excited with this latest company to be taken into the Joedan family.” Two new ranges of windows and doors are being showcased at the newly refurbished showroom on Daish Way as well as conservatories. The company is BSI certified which underpins the commitment to offering high quality products and service and for more than ten years has maintained three Kitemark licences for the security and weather performance of their aluminium windows and doors.

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THE BUSINESS MAGAZINE FOR THE ISLE OF WIGHT


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NEWS

Katherine Thomas joins expanding BCM Rural property specialists BCM have welcomed Katherine Thomas to their expanding team. Katherine joins their Newport office to assist partners James Attrill and David Long in the management of BCM’s extensive client property and land portfolio. Katherine joins the business as demand for its services continues to grow and expand across the Island. As a graduate of The University of Portsmouth with a degree in Leadership, Business and Management, Katherine will shortly undertake an MSc in Building Surveying with the University College of Estate Management. Born on the Island and having attended Sandown High School, Katherine has a great awareness of the unique nature of Island life, which has proved beneficial in her prior roles within both the Isle of Wight County Council and The Citizens Advice Bureau. James Attrill, Partner at BCM comments: “I am really pleased to welcome Katherine to the BCM team. Building our range of skills is a commitment to providing the best advice to rural property owners, landowners, estate managers and property developers. I know that Katherine is looking forward to building strong professional relationships with our clients and all those we work with across the Island, and our mainland offices.”

BCM’s Katherine Thomas

Certified success for Hillbans Pest Control Hillbans Pest Control has been highlighted as one of the UK’s leading pest control providers. The business has recently been awarded CEPA European quality standard certification for pest control services BS EN 16635. This distinction has been recognised with a full page feature article in PPC95, the national industry magazine, published by the BPCA (British Pest Control Association). Sandra Knowles, Managing Director of Hillbans Pest Control, commented: “We were so pleased when the BPCA contacted us about featuring in the magazine. It’s such as great honour for us as a business and reflects on the high standard of service we provide to all our clients and our standing within the pest control community across the UK.”

Hillbans Pest Control’s Sandra Knowles

Hillbans is the only pest control company on the Island to hold this award. The article follows the company being invited to join Kevin Higgins, membership manager of the BPCA at PestEX, the industry’s premier event that took place at Excel, London earlier in the year.

Another first for Vectis Refrigeration Ltd. Vectis Refrigeration Ltd is the first Island business to attain Refcom Elite Fgas Certification. The Cowes based business is now the only company on the Island to hold both Safe Contractor Accreditation and Fgas Elite Certification. Refcom elite accreditation reflects best practice in refrigerant management and shows that Vectis Refrigeration Ltd are a company that works to industry codes of practice and fully comply with the latest industry legislation, in addition to undergoing regular auditing to ensure they follow correct procedures. Will Overton, who started Vectis Refrigeration, adds: “We are proud to be the first to hold this important accreditation, confirming to our customers that all our engineers hold the relevant qualifications and work to correct procedures at all times. This is in the best interest of our clients their sites and equipment and is a core value of Vectis Refrigeration Ltd.” Vectis Refrigeration is now able to certify that systems are compliant with all current legal requirements, essential for restaurants, cafes, hotel, pubs, care homes and schools but also manufacturing and other businesses that use refrigeration products as a fundamental part of their business or manufacturing process.

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Vectis Refrigeration’s Will Overton

THE BUSINESS MAGAZINE FOR THE ISLE OF WIGHT


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NEWS

Great start for the Mindful Osteopath Sylvie Hamilton is enjoying success with her new Island business. Sylvie opened her osteopathic practice at Gurnard Pines in January 2019 following her relocation to the Isle of Wight. As the Mindful Osteopath, Sylvie uses her extensive training to not only look at a patient’s musculoskeletal health, but also assess lifestyle and external factors. “Prevention being better than cure, you don’t need to be in pain to benefit from an osteopathic treatment,” Sylvie says. “I treat a wide range of people from new-borns to the elderly, including pregnant ladies and athletes, in a friendly and approachable manner. I am wholly committed to the highest standards of patient care and I am registered with the GOsC. “I have a good understanding of sports injuries and how to help people go back to their favourite activities. Each patient is unique and is treated as such. My treatments are preceded by a thorough assessment and I will always take the time to explain findings, treatment and recovery plan. “Pregnancy and being a new mum can be a difficult time. Having undergone post graduate training for the treatment of pregnant and post-partum women as well as newborns and children, I am able to provide support and treatment for these stages of life.”

Growing team at Brightbulb Design Wootton based Brightbulb Design has appointed Shane Smith and Adam Hayles to their design and creative team. Adam is well known to many businesses across the island through his time with Crossprint, Island Printers and DNN Signs. Shane brings experience in web and software development having worked at Stainless Games for almost seven years. Between them, Adam and Shane bring over 25 years of combined industry experience. The appointments follow the move to a larger office and design studio for the company. “It’s great to welcome Adam and Shane to the Brightbulb Team,” says Matt Jeffery, founder of Brightbulb Design. “It’s a reflection of our commitment to invest in the very best talent, that ensures our clients receive the best in award winning creative and design services. Their knowledge and experience is invaluable and adds to an already strong creative and technical team.”

5 Steps to £500 from WightAID The WightAID Foundation is helping charities and community groups to apply for grants of £500 or less. Community groups make up a small proportion of the grants given out by WightAID and the foundation’s new ‘Five steps to £500’ initiative seeks to make it as simple as possible for smaller good causes to access WightAID money. WightAID chairman Geoff Underwood said: “WightAID exists to offer support to deserving Island charities and community groups and we are keen to make applying for assistance as easy as possible. We certainly don’t want deserving good causes to be daunted by a longwinded application.” ‘Five for £500’ applications can be received via email or letter and need only provide five pieces of information: 1. Your organisation name 2. The amount of money you require 3. The project or equipment the money will go towards 4.How the community or members benefit from this grant 5. A website or charity number which confirms the organisation exists. A WightAID member of staff is also easily contactable to explain more about the process and to answer any questions.

GET YOUR BUSINESS IN ISLAND BUSINESS! If you’ve got a news story then get in touch. It could be a new contract, a milestone, an anniversary, a new appointment or a celebration. Send your 200 word story, with photo, to tom.stroud@iwchamber.co.uk

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THE BUSINESS MAGAZINE FOR THE ISLE OF WIGHT


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SEPTEMBER 2019

09


FUNDING SPOTLIGHT

FUNDING SPOTLIGHT

Solent LEP announces new funding to back business and productivity Funding available from £5,000 to up to £5million The Solent Enterprise Partnership (LEP) is announcing a broad range of funding that will help all sizes of businesses and organisations, with the aim of supporting job creation, safeguarding existing jobs, increasing profitability and helping the economy to grow in the region. It is calling on those looking to start-up new businesses, those looking for money to get a particular project up-and-running, or those who need funding to support large-scale projects or programmes to come and talk to them about the funding available. The LEP is particularly keen to receive applications that will support emerging strengths highlighted through consultation work with Solent residents and organisations in order to develop a Local Industrial Strategy for the region that will take it successfully into 2050. This includes: ·

Marine and Maritime

·

Advanced Manufacturing

·

Aerospace

·

Defence

·

Life Science and Healthcare

·

Digital and Creative Industries

·

Oil and Gas

·

Information Economy

·

Visitor Economy

·

Construction

·

Clean / Green Technology

The new funding will also support proposals to improve access and understanding of technical data, as well as those that enhance employer-led skills training in the region. The new funds can provide up to £5m towards major projects (although higher levels of investment will be exceptionally considered) and investments in smaller scale projects start from £5,000. Funding for large-scale projects will seek to build on the success of the LEP’s significant Local Growth Fund investment in the area to date, which includes schemes such as the Isle of Wight College’s Centre of Excellence for Composites, Advanced Manufacturing and Marine.

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Gary Jeffries, Solent LEP Chairman, said: “Our internationally recognised region has always been at the vanguard of UK innovation, trade and investment and we want to invest now to ensure our coastal powerhouse leads the charge in the Government’s plans to unleash the

productivity power of the nation. This funding for large-scale projects in the Solent region is key to bringing forward the transformational investments that will help create jobs and improve the economy for the benefit of everyone living, studying or working here." Large-scale funding is also open to organisations looking for programme funding, a co-investment approach with a broad remit, including rolling out the infrastructure to support digital connectivity and support for rural initiatives. An example of an existing programme is the Isle of Wight Rural SME Fund, where Natural Enterprise is managing a competitive funding

programme to support rural businesses on the Isle of Wight Commenting on the successful programme, Graham Biss, Managing Director at Natural Enterprise, said: "Natural Enterprise is delighted to be working with the LEP to target financial support to those Island businesses and projects where it will give the biggest boost to the Island's rural economy. We have been able to support more than 40 SMEs to date and the funding we are able to provide through the programme has stimulated more than £1m of additional investment into local projects, enabling the rural businesses we are working with to create and safeguard more than 120 jobs." The suite of smaller funding packages for small and medium sized (SME) businesses can provide investment ranging from £5,000 - £0.5m and are targeted at those looking to start a brand-new business, those looking for money for a specific project to support their growth, such as expanding the business premises or bringing in new equipment, and supporting businesses seeking to respond to challenging trading conditions. The LEP will also shortly be announcing a new micro-grant programme to provide smaller funding awards, up to £5,000, to support businesses with a range of small projects that will unlock growth, including backing for independent retailers and money to enhance the digital capability of Solent businesses. To find out more visit www.solentlep.org.uk THE BUSINESS MAGAZINE FOR THE ISLE OF WIGHT


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THE INTERVIEW - MARK RHODES - HOSE RHODES DICKSON

THE

INTERVIEW Mark Rhodes,

Hose Rhodes Dickson Mark Rhodes is a director at Hose Rhodes Dickson, the largest independent estate agency on the Isle of Wight. He talks to Tom Stroud about the property sector and how it can help to drive the Island’s economy. What’s the Island property market like at the moment? I would describe it as steady, which in fact it almost always is. We never see the highs that they see over the water, particularly around London, and we never quite see the lows that they plumb when things go wrong either. Property here is cheaper than a lot of areas but it's only slightly under the national average. That does mean that if you're coming from pretty large swathes of the southeast and actually now some decently large areas of the southwest, then the Isle of Wight is looking like very good value for money.

How does the Island’s property market reflect and also influence the Island’s economy? I think that property transactions are actually quite important to the general welfare of the economy on the Island and the country as a whole. When people move house or relocate, a lot of things change. Often people

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will buy new carpets, they’ll employ people to do work, or maybe they retire here and splash out on a brand new car. I think there's a lot of wealth generation in the economy as a result of property transactions, with people moving backwards and forwards. This will be really unpopular with a lot of people, but there's a lot of wealth generated out of construction, with the building of new homes. Typically the local authority will take up to around three percent of the sale price of the property to plough back into things like social housing and schools within the community. Builders will be employed and they'll be paying national insurance and income tax. Builder’s merchants probably wouldn't exist as we see them now without a new-build industry. The companies that build the houses then go on to pay corporation tax so the whole thing just goes round and round. I don't think anybody wants to see the whole of the UK, or indeed the Isle of Wight, covered in housing but it is certainly an important factor within the economy. THE BUSINESS MAGAZINE FOR THE ISLE OF WIGHT


THE INTERVIEW - MARK RHODES - HOSE RHODES DICKSON

How do you see the business premises sector? The Island is pretty desperately short of fit-for-purpose business premises and unfortunately the economics of constructing new commercial premises are not great. A lot of these substandard properties are charging incredibly low rents and the tenants need those low rents in order to survive. If you're a commercial building development company, you are not likely to see the Island as a place to develop. Between Chichester and Southampton there are literally dozens of these places being built and occupied but the only way we'll see investment over here is with funding and support from something like the Solent LEP. We do need help to get some of these businesses onto the next rung of the ladder.

Second homes are often criticised on the Island. What’s your view? I don’t think second homeownership is an appalling thing to happen in every area. I can think of a couple of areas on the Island where second homeownership has reached percentages where it has affected the local community but I can also identify areas like Bembridge where second homeownership has almost created an industry of its own for local people. That means employment in gardening, housekeeping, building maintenance, redecoration, boat maintenance and other similar businesses.

If we want to grow the economy by encouraging people to relocate, providing skilled labour or relocating their business, the Island has to be able to offer the right sort of property doesn’t it?

people with really good degrees in electronics and related subjects. Candidates were coming down to the Island wanting to relocate their families here but they could not go out and buy an executive, aspirational, modern home. That type of person isn’t interested in spending all weekend looking after a Victorian building. They want somewhere where they can work hard and play hard. They want a decent modern home that is easy to keep clean and reasonably cheap to heat. People of that nature will bring a lot of economic growth to the Island. Ten years ago there was a real dearth of that sort of property but we’re seeing them being built now. If I could change one thing it would be to see better quality housing available across a broad range of the Island, not just fairly modest housing in concentrated areas. We've got a growing population but I would like to see development on the Isle of Wight be by evolution and not revolution. I don't really see a place for whacking great new housing estates but I do see a place in almost every village for a little bit of development. I also would really like to see a push for more space in houses when they're being built. When you're looking at rural areas in particular we don't need to be trying to cram houses onto postage stamps. Give people a decent bit of space around their house with a garden that young families can kick a ball around in. I'm not asking for an allotment with every house but even somewhere as tight as the Isle of Wight has the room to give people more space.

Yes and things are getting better. I remember a very successful Island business trying to recruit top-flight

KEEP UP TO DATE WITH

ISLAND BUSINESS MAGAZINE Every month Island Business magazine spotlights the people and companies that are making the news on the Isle of Wight. If you’ve got a story to share with the Island’s business community, start with Island Business. Every edition is emailed directly to thousands of Island business people and the physical edition is racked across the Island at high footfall locations. It’s also directly mailed to all Chamber members. If your business is growing, investing, celebrating, winning awards, appointing new staff or marking a milestone then get in touch. Send your news stories to the editor, tom.stroud@iwchamber.co.uk. Find out more about advertising, marketing opportunities and how we can help you to raise your profile by emailing amber.beard@iwchamber.co.uk

SEPTEMBER 2019

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THE BUSINESS MAGAZINE FOR THE ISLE OF WIGHT


CONTRIBUTOR: CAROLINE HURLEY – BECALMED

CONTRIBUTOR

Bringing the weather with you By Caroline Hurley

Staying positive to keep the sun shining and your business working I recently did some training with In2action

Why not try and introduce Mindfulness to

You can also enjoy a therapeutic

in association with The Isle of Wight

your daily life? Mindfulness is a state of

treatment. BeCalmed Wellbeing and

Chamber of Commerce. The course I did

learning how to be in ‘the now’ rather than

Medi Spa is one of the Island’s hidden

was called ‘Managing Teams to Inspire’. It

overthinking past or present situations or

hideaways and has treatments which are

discussed the importance of always being

becoming stressed with circumstances

designed to help you with Mindfulness,

on a 10 – in other words when you come

out of your control. By focusing your

to help restore inner calm and state of

into work, you must be positive. I liken it

mind on things as they happen, observing

wellbeing where you can drift away and

to ‘bringing the weather with you’.

mood, sensations and becoming in

forget the outside world for a while.

As a boss, how many of you feel drab, grey and drizzly on the inside but when you turn up to work have to create the sunshine? How hard is it to motivate a team every day, even when you are dealing with your own problems? Many gauge their day by what mood their boss is in, so it is important, despite your own personal worries, business concerns and challenges that you still have a positive mind set with you team.

tune with what your body is feeling and experiencing you can help free the mind

So, if you are someone who has to work

of negative clutter and anxiety.

hard to appear in control and at ease and

Allow yourself some space to think. It will help clear your head.

the right answers to everyone’s questions,

Find a quiet space, bring your attention to the physical act of breathing, start to pay attention to your breath as it enters your body through your nose and travels to

are exhausted from always having to have maybe it is time to remember to stop, breathe, relax and enjoy living on such a beautiful Island. Allow yourself some space to think. It will help clear your head, allowing you to become more creative and a better leader, which in turn will help your team become more productive.

So, the question is, how do you keep the

your lungs. Don’t try to do anything with

sun shining? The important thing is to

your breathing – simply notice it,

Caroline Hurley I.I.H.H.T ART(Reg) is

take a little bit of time out to re-charge

pay attention to it and be aware of it.

the owner of BeCalmed Wellbeing

your own batteries. Find something that

Allow your body to do what it does

and Medi-Spa on Birmingham Road in

makes you relax, giving you precious

naturally. When our breathing relaxes our

Cowes. BeCalmed has been presented

alone time. The Island has so many

muscles relax, tension is released, and we

with the IWChamber’s Quality In

beauty places to stop and breathe.

feel better.

Business mark.

SEPTEMBER 2019

15


NETWORKING EVENT – IW CHAMBER COWES WEEK BARBECUE

NETWORKING EVENT On August the 14th more than 150 Chamber members attended our Cowes Week Barbecue. The event was supported by Hose Rhodes Dickson and was held at the Island Sailing Club, who provided great food, drink and hospitality. The highly informal and convivial event provided a perfect opportunity for high value networking, despite the drizzly weather outside. It’s a first for the Chamber, with a new format for Cowes Week networking which will definitely take place again next year. Find out more about our networking events by going to www.iwchamber.co.uk/events

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THE BUSINESS MAGAZINE FOR THE ISLE OF WIGHT


NETWORKING EVENT – IW CHAMBER COWES WEEK BARBECUE

IW Chamber Cowes Week Barbecue with Hose Rhodes Dickson

SEPTEMBER 2019

17


PROFILE – ISLE OF WIGHT ZOO

ISLE OF WIGHT ZOO... A new beginning for the Isle of Wight Zoo: how charity status and a new structure is helping to secure the future for the long-established animal attraction. The Isle of Wight Zoo is a mainstay of the Island’s tourist offering. It is well known to Islanders too, who have grown up with the attraction, which first opened its doors in the 1950s. From 1976 onwards Sandown Zoo was run by the Corney family. When Jack Corney died in 2003 his daughter Charlotte took over the renamed Isle of Wight Zoo. The last two years have seen big changes. In April 2017 Charlotte took the decision to establish a charity that would run the zoo. The Wildheart Trust was named by her partner Chris Packham, who is a patron of the Trust and a key advocate for the conservation work that goes on there, providing rescue and rehabilitation for animals, particularly big cats, that have been abandoned by circuses, the pet trade and failing zoos.

up but with an ageing infrastructure that just isn't sexy or interesting, which makes it hard. There’s a dynamic feel now and for me it's been nothing but pleasure.” Conservation is an expensive business. The zoo is a not-forprofit organisation but keeping the cash flowing throughout an uneven year has been a challenge that Veronica is working hard to address. “It costs us a thousand pounds a month to feed and to take care of our big cats alone. Any profit, which is minimal at the moment, is getting ploughed back into the following year. We’ve started to put up some charity messaging around the place to try to encourage people to understand that we are now a charity but I've worked in a lot of zoos and that is the message that all zoos struggle with. At the end of the day we all have to raise money and we all have to make money.

“The Isle of Wight Zoo is a very different place because of The Wildheart Trust,” Veronica explains. “Being a charity has opened us up to be able to fundraise more, including claiming Gift Aid on all our admissions. It has also given us more scope to look strategically at what we're doing here.”

“It's a very sensitive line that we draw. If you over commercialise then you're seen as being exploitative and of course that is not a perception that we can countenance. Our animals have been rescued from abject misery and we want to make sure they've got a ‘forever home’ and they're happy. They do though need to be visible to our visitors or people won’t pay to come in and see them or support our shop and café. That’s why it’s so important that we get the message across to visitors that actually everything they buy here goes back into the charity.”

Whilst the Isle of Wight Zoo had previously been working hard to help support endangered animals, its own future was far from certain. With a new board of trustees in place there’s a new vision for the future.

Veronica’s first winter was a learning experience. Cold and quiet when it came to visitors, Veronica has overseen investment in a new café with views over the bay, literally warming up their offering.

“In my first year I really tasked myself with getting this business stabilised,” Veronica says. “It was showing signs of age and neglect and it had dropped off the radar a little bit with visitors. We’ve had some sticky moments. We've had to build a business plan and we've had to look very carefully at our figures because we didn't have sustainability built in. We're a bit like a start-

“My first year strategy was to put some heating in here because we want to extend the season and to make our customers feel a little bit more welcome. Our location here by the beach is amazing opening up this cafe has given ourselves a view which is drawing in a bit more spend. We’ve put in a really nice playground too to increase dwell time because the zoo is not

In May 2018 the Trust took on a new chief executive. Veronica Chrisp joined the team, bringing more than 25 years of experience of working at zoos including London and Dublin.

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THE BUSINESS MAGAZINE FOR THE ISLE OF WIGHT


PROFILE – ISLE OF WIGHT ZOO

Veronica Chrisp, CEO

AND THE WILDHEART TRUST huge and you can go around it pretty quickly. It’s also a reason for Islanders with younger families to visit in off-peak shoulder periods and the dead times.”

pushing out this new brand to try and change that perception. Hopefully the locals will keep coming back and bring their families.

Engaging with the Island audience throughout the year is a key priority for Veronica and her team. To bring in visitors throughout the year requires new investment as well as challenging some old preconceptions.

“Everybody knows us and they know our history. The warmth of generosity towards the charity has been fantastic from the Island. Now that we're starting to turn a corner I think there's this huge goodwill that is coming across loud and clear which is great. I'm delighted to say we’ve just had our busiest day on record with over a thousand people in the zoo which was quite a day. . The fact that we managed that many visitors with no major issues is an accolade for my team who have worked really hard to turn things around. It's still a small business and charity but we have huge aspirations and we are going to meet them.”

“The Isle of Wight audience is massively important and the percentage of Island visits is probably quite low at the moment. We didn't always make it easy for people so I think we've got quite a hill to climb. If people were disappointed in the past it does take quite a long time to build back up again. We've been

SEPTEMBER 2019

19


IW CHAMBER – AWARDS NOMINATIONS

THE NOMINEES ARE... The nominations have been announced for the biggest night of the year for the Island’s business community! The 2019 Isle of Wight Chamber of Commerce Business Awards for Excellence will be presented on FRIDAY 18TH OCTOBER 2019 in a glittering ceremony at Cowes Yacht Haven’s Events Centre. This year sees the launch of two new categories. Excellence in Customer Service is now covered by two awards, for Micro Business and Small Business. There’s also a new award for Micro Business of The Year. Congratulations to all of our nominees!

START UP BUSINESS OF THE YEAR SPONSORED BY PC CONSULTANTS

Island VetCare Linton Homes Ltd Nosy Design Solent Youth Services

THE MORRIS BARTON APPRENTICESHIP AWARD SPONSORED BY CHRISTOPHER SCOTT

The Seaview Hotel Stoneham Construction

RETAILER AWARD SPONSORED BY NFU MUTUAL

Cowes Town Central The Garlic Farm

BUSINESS IN THE COMMUNITY AWARD SPONSORED BY GLANVILLES DAMANT

Action 4 Support Northwood House Charitable Trust Southern Co-op Retail UKSA Vectis Radio CIC

20

THE BUSINESS MAGAZINE FOR THE ISLE OF WIGHT


IW CHAMBER – AWARDS NOMINATIONS

TOURISM BUSINESS AWARD SPONSORED BY VISIT ISLE OF WIGHT

Farringford The Garlic Farm

EXCELLENCE IN CUSTOMER SERVICE AWARD – MICRO BUSINESS

MANUFACTURING BUSINESS OF THE YEAR AWARD SPONSORED BY WIGHTFIBRE

IFPL MedTec Design Services MHI Vestas

SPONSORED BY HOVERTRAVEL

TECHNOLOGY AND INNOVATION AWARD

Bayliss & Booth BeCalmed Hillbans Pest Control Real Employment Law Advice

SPONSORED BY LIFELINE ALARMS

EXCELLENCE IN CUSTOMER SERVICE AWARD - SMALL BUSINESS

EMPLOYER OF THE YEAR AWARD

SPONSORED BY HILLBANS PEST CONTROL

Farringford The Royal Hotel Top Mops

MARKETING & PR AWARD SPONSORED BY IW COUNTY PRESS

The Garlic Farm The Wight Book Visit Isle of Wight

GROWTH BUSINESS AWARD SPONSORED BY BRIGHTBULB DESIGN

Gurit The Seaview Hotel Wight Computers

SPONSORED BY GKN AEROSPACE COWES

MHI Vestas Mountbatten WightFibre

INTERNATIONAL BUSINESS AWARD SPONSORED BY RED FUNNEL

IFPL Innovative Physics Isle of Wight College

MICRO BUSINESS OF THE YEAR AWARD Sponsored by Gurit

MHI Vestas Top Mops WRS Systems

BeCalmed Hillbans Pest Control Island Echo Real Employment Law Advice

GREEN INITIATIVE AWARD

SMALL BUSINESS AWARD

SPONSORED BY IFPL

Gurit Red Funnel

HOSPITALITY BUSINESS AWARD SPONSORED BY WIGHTLINK

Caffe Isola The Havelock The Royal Hotel

Sponsored by Liz Earle French Franks Island Roasted The Tomato Stall

Thank you to all of our sponsors

WIGHTLINK SPONSORS THE IW CHAMBER BUSINESS AWARDS "The Isle of Wight Chamber of Commerce Business Awards, recognising the achievements of many amazing companies, are always a highlight of the year,” says Wightlink’s CEO Keith Greenfield. “The Island is home to a tremendous number of talented individuals who are running flourishing enterprises of all kinds. "Wightlink is proud to sponsor the 2019 Awards and are sure it will be a fantastic event. We look forward to hearing more about the successful individuals and businesses on the evening.” SEPTEMBER 2019

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WIGHTFIBRE

WIGHTFIBRE’S MOBILE STORE The full-fibre experience on four wheels

Today, opening a new shop on the high street of every town across the island is impractical, and even if you have a store in central Newport, this would not necessarily help someone in Ryde or Shanklin. With this in mind and as the rollout of Gigabit Island from WightFibre continues at a pace, the company has invested in a store on four wheels. As when it comes to technology, people actually like to see it and experience it first-hand, before they buy. The WightFibre mobile store brings the fullfibre experience directly to businesses and members of the public - to see first-hand what a game changing experience Gigabit Island is. Based on the future-defining Alexander Dennis Enviro 200 (Euro 6) low floor, single deck bus, it was converted by Southampton based Qualiti Conversions; a family run business with over 50 years’ experience of specialist vehicle conversions. On June 24th Red Funnel’s new Red Kestrel freight ferry brought the WightFibre mobile store to the Island and it was first seen at the County Show to much acclaim later that month. The new mobile store is certainly hard to miss, and enables home owners and businesses across the Island to experience the benefits of full-fibre broadband, before it is rolled out to their areas. Allowing more time for planning an upgrade to WightFibre’s full-fibre network; to take advantage of all that ultra-high-speed broadband can deliver for both business and home-owner. Simon Poole, Chief Operating Officer of WightFibre comments: “At WightFibre we care, it’s all about the customer. That’s why we created the mobile store. To take Gigabit Island to them, so they can experience first-hand the benefits of

22

our network and talk to our team directly about what is right for them and the simplest way to upgrade, or seamlessly move to WightFibre from their current provider.” Initially seen at The County Show and then IW Chamber’s Business EXPO, the 8.9m mobile store has more recently been in Cowes, the latest area to see expansion of the WightFibre Gigabit network, outside Waitrose and on the Parade during Cowes Week, where it was a popular attraction. The new mobile store is striking and hard to miss, with those coming on-board able to experience the capability that full-fibre ultrahigh-speed broadband brings through Gigabit Island. The best in connectivity for business and at home is demonstrated for laptops and tablets plus the latest VOIP phones. Charging for mobile devices through ‘SupaPowa PowerPad’ hidden charging points can also be experienced first-hand; allowing any mobile device enabled with a wireless charging receiver to be charged wirelessly using this latest technology, with the charging point hidden and simply identified by a discreet symbol - bringing normal surfaces to life. When it comes to entertainment and gaming THE BUSINESS MAGAZINE FOR THE ISLE OF WIGHT


WIGHTFIBRE

there is the latest XBOX One and Sony PS4 gaming at ultra-fast speeds through the large screen, which also allows visitors to the mobile store to experience the latest Netgem TV - providing Live and Catchup TV in 4K with Dolby sound for a fully immersive experience. Philips Hue Smart Bridge, up lighting and entertainment double pack show the latest in Smart Home Automation, bringing any home or office to life with the smartest lighting and audio in the world, controlled through ‘Echo Show’ Smart Display by Alexa and Sonus One Speakers. The new mobile store is certainly proving to create a powerful, compelling and lasting impression.

WightFibre’s Gigabit Island Project represents a £35m investment by the company in the Island's Digital Infrastructure and is one of the largest civil engineering projects on the Island for 20 years. When completed by 2021, Gigabit Island will see full-fibre deployed to around 65,000 homes and business across the island, including areas not previously served by WightFibre. The project will help the Island grow, develop and be a great place to live and work, making the Isle of Wight one of the best connected places in the world and fit for the 21st century. The mobile store plays an important part in this campaign, raising awareness of Gigabit Island and allowing

anyone to experience the practical benefits of upgrading to Gigabit Island. John Irvine, Chief Executive Officer of WightFibre adds: “to businesses, Gigabit Island provides a ‘step-change’ opportunity; to improve their business communications, productivity, innovation, engagement and to extend their business presence reliably on the internet as they start to breakdown geographical barriers. For the home owner, it provides the ability to stream at unprecedented speeds and simultaneously across multiple devices. It has to be seen to be fully appreciated. Our mobile store is the perfect opportunity to do this. Delivering a great experience directly to our current and future customers.”

With up to 2,000 homes and business being connected to Gigabit Island each month, the new mobile store will be both busy and popular across the Island over the weeks and months ahead. To find out where you can see the mobile store and to find out more about Gigabit Island visit www.wightfibre/business or call WightFibre on 01983 300 000 to speak to one of their professional business consultants. SEPTEMBER 2019

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BACK TO SCHOOL WITH CHURCHERS SOLICITORS!

BACK TO SCHOOL WITH CHURCHERS SOLICITORS! Running a small business comes with a whole world of legal issues to get your head around. Solicitors are there to help but they love legal jargon which can make things tricky to understand. Here Ian Heal from our Ryde office explains some of the more common legal business jargon to help you understand the terminology and make running your business a little easier.

Contract A contract is an agreement between two or more people that commits them to a course of action.

Conditions Conditions are the basis of any contract and if one of them fails or is broken, the contract is considered breached.

Warranties These are the promises made in a contract but are less than a condition.

Breach of contract

Mergers and acquisition

Failure by one party to a contract to complete their part of the agreement.

A merger usually involves two businesses joining together to become one larger business. An acquisition is when one business takes over another.

Arbitration Using an independent third party to settle a dispute without going to court.

Confidentiality agreement This is a clause in an agreement to protect confidential information. They are also known as a non-disclosure agreement (NDA).

Employment contract If you are employing someone then you need a contract between your business and the employee setting out the terms on which they are employed. This is governed by employment legislation which imposes obligations on the employer and gives rights to the employee.

Insolvency A company or individual is insolvent when they are unable to meet their debts when they fall due to be paid, and/or when their liabilities (monies owed) exceed their assets (things they own).

Liquidation Liquidation is the legal process of bringing a business to an end and distributing its assets to creditors (people they owe money to), which occurs when a company becomes insolvent.

There is a lot to learn when starting out but at Churchers we have specialists available to support you so you can get on with running your business. If you have any legal concerns, then get in touch.

Our pledge to you

Support

Providing legal services across the South Coast for more than 130 years

We'll help you approach your situation with confidence

Suggestion We'll help you make the best decision for you and your family

Solution We'll help you to get the best possible outcome

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THE BUSINESS MAGAZINE FOR THE ISLE OF WIGHT


CONTRIBUTOR – CHRIS BRAMMALL

CONTRIBUTOR

Hatching plans for Isle of Wight businesses How the local authority wants to grow new companies and help existing ones to expand By Chris Brammall, Economic Development Project Manager at the Isle of Wight Council In recent years it has become apparent that the challenges facing the Isle of Wight economy can be traced back to one root issue. We have a low wage, low productivity economy. We have some great companies here on the Island but we just need more of them. In productivity we lag behind the rest of the Solent region and even more behind that of the South East of England. An area’s economic value and productivity is measured in GVA (gross value added). We have 11.7% of the Solent’s population, but only 7.8% of its GVA. We need to boost our productivity by growing new companies and enabling existing ones to expand. Elsewhere, evidence shows that an effective way to achieve this is the creation of incubators and associated co-working space. For example, the mainland Solent region has seven incubators – we have none. An incubator is based in an office complex and will nurture and grow the

companies housed in it. It can do this with services such as mentoring, networking, provision of expertise and accessing sources of funding. The accommodation available is flexible, letting companies get bigger or smaller without the limits of a long lease. A successful incubator becomes a nurturing, creative business community. The operation of incubators has been enhanced recently by the addition of co-working space. Aimed at small companies and individuals, these spaces enable clients to have a presence in an office without a lease. Someone can “rent a desk” for a monthly fee which varies according to the amount of access needed – a bit like a membership of a gym. These have proved immensely popular and many have opened across the country. The result is an environment where companies grow and prosper, not only through the support services in the incubator but also by networking with

other companies using the facilities. With its importance well established, and the private sector being unlikely to provide one, the council has made the creation of an incubator on the Isle of Wight a top priority. The council has made a potential site available in Northwood on the Rangefinder campus, and the whole project is the subject of a funding bid called Innovation Wight to the Solent LEP. The bid is progressing with the LEP minded to make it a joint project with the Council. A comprehensive business case is being prepared and a funding decision is likely to be made by the LEP in September. If successful, the incubator and co-working space would become available during 2020. Innovation Wight could provide a real boost to the Island’s economy with the creation of a nurturing creative and innovative business community. This project not only reflects our economic strategy but is a major plank in our Digital Strategy. It also will allow us to further develop our links with universities on the other side of the Solent. The business case is developing well. Recently we have approached the market to find potential operating partners as it is important that we bring in the right expertise to run the centre. We had a great response with many of the leading companies in this field exploring the project and site at our recent supplier day.

Rangefinder House in Cowes could be the home of the Island’s first business incubator

SEPTEMBER 2019

So for budding Island entrepreneurs working off the kitchen table – good news! Help is on its way with a fantastic facility to help your company grow next year.

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FEATURE

F O C U S O N S U S TA I N A B L E T R A N S P O R T

Find out how the

CONNECT2WORK PROGRAMME can benefit your business and its sustainability and environmental credentials. By Kayleigh Richter, Active Travel Officer In our current climate, sustainable business, or Corporate Social Responsibility is something that more and more businesses are starting to think about. Businesses need to consider what they can do to ensure that we have a planet with adequate resources and equal opportunities for future generations. Businesses on the Island are starting to take note but there is more that we could be doing with regards to sustainability issues, not just focussing on ‘greening’ and clever PR campaigns to drum up more business. In fact, embracing Corporate Social Responsibility into your day-to-day business operations could easily save you money in the short term, as well as long term savings in the future if you continue to invest in a ‘triple bottom line’ approach to business. The ways that we travel to work and for work are a key element of sustainability, which is being addressed through a new and updated Connect2Work programme . Connect2Work is targeted at apprentices, employees, jobseekers and employers. The free programme will help encourage and facilitate the use of active and sustainable transport to get to and from work, and for business travel. The aim of the programme is to change the behaviour and travel habits of commuters to increase long-term use of active and sustainable modes which contribute to reduced congestion and pollution, and improvements to health and wellbeing. Connect2Work provides advice and guidance on strategic transport policy and facilitates solutions to many of the transport issues faced by commuters on the Island. For example, businesses can create a travel mode hierarchy for business travel, incentivising the use of sustainable and active modes.

26

This could include the provision of pool bikes, or conference facilities to reduce the amount of business travel altogether. In short this saves the business time, money, reduces its carbon footprint, and promotes a happier healthy workforce.

In addition to the advice available to businesses, employees can take advantage of some unique options available to encourage sustainable transport, such as free cycle loans, free cycle skills sessions, competitions and challenges with amazing prizes, and 1-1 route planning. As an example, ERMC Architects has used Sustainable Transport to promote sustainable practices and a healthy lifestyle in the workplace to benefit the business and its employees:

‘We take pride in living and working on the Island and have for many years now, valued our Green Travel Plan as part of our business culture and to support our ISO 14001 accreditation. We have actively run a cycle to work scheme since its launch. We are proud that 50% of our workforce regularly cycle to work. We have invested in shower facilities, lockers and changing rooms to assist staff who are largely office based finding active transport as a viable approach to their commute. For a number of years, we have held bus passes for our staff to use for business travel and we encourage their use between Newport and Cowes, Ryde and East Cowes where the buses operate as really credible hop on hop off shuttle services, We value the 'thinking time and email catch up' that taking a bus can provide! We really hope that, looking to the future, the frequency of buses is seen as more important than the creation of car park spaces. ‘We also run a pool car to assist staff who choose to cycle, walk, run, SUP, kayak , swim or bus (yes over the years all of these modes have been used!) to work so that staff can attend meetings when a car is needed.’ To find out more about the Connect2Work programme log onto: www.connect2work.info, or get in touch with our Active Travel Officer, Kayleigh Richter: kayleigh.richter@iow.gov.uk

THE BUSINESS MAGAZINE FOR THE ISLE OF WIGHT


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THE BUSINESS MAGAZINE FOR THE ISLE OF WIGHT


FEATURE – WRS

I W C H A M B E R PAT R O N S P O T L I G H T

WRS SYSTEMS WRS Systems was established in its current form in 2003 by managing director David Jackson and IT director Chris Jackson, later joined by operations director Sophie Jackson in 2013. WRS is based in St Cross Business Park in Newport having moved into new premises in 2018, with further expansion in the pipeline. The business employs 37 people, covering all aspects of the ePOS industry from administration and implementation, development, in house technical support for customers to all installation and engineering needs. WRS Systems staff are all recruited from the Island with the help of Isle of Wight Jobs and are all Island based. Three apprentices have worked at WRS from CLC and the IW College, two of whom have stayed on to become permanent parts of the staff team. WRS provides a continuous training and refresher programme for all its employees, as it is as important for them as it is for the business for staff to reach their full potential. Many managers have been with the business since the beginning. Every time we ask them why, the answer is always the same – everyday is different and it is a good place to work.

which can come with its challenges, but the great thing with our office is that there is always someone willing to help you overcome and resolve any obstacles.

on the Island which include The Garlic Farm, The George, Robert Thompson’s, Briddlesford Farm, Readers and Ryde School.

“I was very nervous about taking the leap in to something completely different to what I was doing before working at WRS, but I am so happy I took the jump and have never looked back. I very much enjoy coming to work in the morning.

“WRS Systems values it staff, where we pride ourselves on having a friendly relaxed atmosphere where management engage with staff. This can be anything from lunch together every Friday to giving them a ten minute well–being walk each day to get out in the fresh air. There is no ‘them and us’ scenario. Everybody works for the benefit of the company and its customers,” explains David Jackson.

“For me, WRS is a fantastic workplace with opportunities to learn and progress. The business is moving forward every day and I am very excited to see what the future holds.” When it comes to the needs of the business WRS tries as much as possible to source ‘locally’ from Island service providers including WBS, Lifeline Security, Real Employment Law Advice, Cuff & Cuff, Brightbulb Design, Home smiths, Hillbans and Wightfire to name a few. We are also fortunate enough to work with a significant number of companies

2019 is a year of stability and consolidation for the company, having experienced outstanding growth over the last two years. WRS Systems continues to develop products through 2019/20 that will underline their position within the marketplace, and with that development will come the need to increase their workforce over the next twelve months. It is shaping up to be another successful, yet busy year for WRS Systems.

Craig Jones, one of our Third Line Support Technician gives us his feedback: “I have only been with WRS for just over a year and in such a short time I have gone from a trainee support technician to a 3rd line support technician. Everyday working at WRS is different with such a wide range of skills to learn and develop. “I work in a fast-paced office environment SEPTEMBER 2019

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PATRON SPOTLIGHT

PATRON SPOTLIGHT

Shared understanding between top business leaders at the IW Chamber Patrons dinner

On 30th July representatives from Gurit, IFPL, Red Funnel, Wightfibre, Wightlink and WRS Systems enjoyed dinner at the Hambrough in Ventnor. They were joined by Shaun Smith and the evening was hosted by Steven Holbrook, the IW Chamber’s Chief Executive. I’ve had a long list of highlights during my first year at the Chamber but the Patrons dinner was certainly right up there at the top. It was not only enjoyable but also both rewarding and productive. One of my key business mantras has always been that ‘people do business with people and that people do business with people they like’. What this evening reinforced was the power of relationships. It’s so important in all parts of our life and equally so in business. Getting to know people better brings about empathy and understanding, which opens the door to growth, not just personally but for the business too. Shared experiences bring a fabulous breadth of understanding to problem solving. Out of the box thinking comes from the sparks of being in a room of innovative thinkers. To be able to harness this energy to tackle real Island business issues was a real treat and offers a real chance to finding workable solutions to problems that have long been a stumbling block to Island businesses, but remain elusive given the time and costs of tackling them. At this inaugural meeting the topic was ‘The Island Brain Drain – How to bring back talent’. Only time will tell regarding the success of the excellent ideas that were mooted and discussed but I left feeling confident that if any group was going to be able to tackle this issue for the benefit of all Island businesses, then this group stands as good a chance as any. I very much look forward to the next meeting, to getting to know the Patrons better, to building a supportive network of likeminded people and to tackling problems that will not only help the Patrons, but the greater Island business community. Steven Holbrook, IW Chamber Chief Executive

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THE BUSINESS MAGAZINE FOR THE ISLE OF WIGHT


PATRON SPOTLIGHT

IW Chamber PATRONS Our Gold Patron

Our Silver Patrons

Our Bronze Patrons

SEPTEMBER 2019

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The Isle of Wight Lottery has paid out more than £2.3million in prize money, giving out more than £100,000 in prize money each year. On Lucky Fridays we give away our weekly £1,000 prize, with another ten prizes of £100.

DON’T FORGET OUR £10,000 MONSTER DRAW TOO, AND £5,000 PRIZES TWICE A YEAR. YOU’LL ALSO BE SUPPORTING LOCAL BUSINESSES AND JOBS IN EXCESS OF £860,000 HAS BEEN LOANED INTEREST FREE TO OVER 97 ISLAND BUSINESSES CREATING AND SUSTAINING MORE THAN 2,000 ISLAND JOBS It’s a win-win situation. Sign up for the Isle of Wight Lottery today at only £1 a week. You can also find out more about business loans and free Start Up courses. Go to www.iwchamber.co.uk/lottery or call 01983 529888

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NOTES TO SELF – DIANA CHIVERTON

Notes To Self Diana Chiverton

Senior duty manager at The Seaview Hotel, Restaurant and Bar

What was your first job? My parents moved to the Isle of Wight in 1982 when they bought Swainston Manor. The manor was in a state of serious disrepair and they spent the next year converting it into a luxury hotel. At the age of ten my mother taught me how to wait on tables using silver service. I picked it up easily and then spent most of my holidays and weekends working in all areas of the hotel. I remember my mother used to put the cakes I had made at school on the dessert trolley to boost my confidence and make me feel included. The following day she used to pretend the guests had eaten them all. Later on she confessed to me that of course they hadn’t. Having a sense of humour gets you a long way in hospitality.

Is the Isle of Wight different place to do business? You cannot hide from the fact that tourism is very seasonal on the Island and marketing has to work so much harder to fill our rooms and restaurant in the winter months. That said we are beginning to see growth in the shoulder season as holidaymakers are becoming more aware of the unique charms of every season. The Island is beginning to forge ahead with a fantastic array of unique and wonderful food and drink products and this is driving culinary tourism. There are now so many good places to eat and competition improves us. We have beautiful countryside, wonderful beaches and coastline, great heritage and culture which combine to make the Island exceptional – and there’s always demand for the exceptional!

I studied Business and Finance and then Travel and Tourism at the Isle of Wight College, whilst continuing to work at the hotel alongside my parents. A few functions for Five Star Catering helped grow my confidence and taught me valuable skills for working with the general public. After a brief period as a receptionist in a doctor’s surgery my father asked me to run The Hartland Hotel in Shanklin – I accepted the challenge, becoming a hotel manager at just 23. I continued to manage The Hartland until it was sold in 2007.

What have you learned about business? Over the years I have learned that a lot of hotel business is about common sense, being prepared and keeping your head. You need to look after the customer to the best of your ability. It’s a bit of a cliché but putting the customer first is none-the-less at the heart of hospitality. It is also vital to have a good, loyal team around you. And never give up.

What have you learned about yourself? I have learned to stay positive as well as the importance of pushing forward, constantly improving and being the best version of yourself. I have developed self-belief which comes in part from knowing your trade, challenging yourself and remembering that ‘you can do this’. In the ten years I have been at the Seaview Hotel I have certainly grown and learnt a lot and I have had the pleasure of working with some truly fantastic people. The reason I love hospitality is that every day is different, every day is a new challenge and that has always kept me motivated and on my toes!

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What advice would you give that younger version of yourself? If you want to accomplish and achieve you have to work hard but there must be a balance, so look after yourself, have fun and play hard too!

THE BUSINESS MAGAZINE FOR THE ISLE OF WIGHT


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35


NETWORKING & TRAINING

Networking Chamber

Being a Chamber member means you’re well-connected. Make the most of your membership by taking advantage of our member-only networking opportunities. Thursday 12th September 2019

Friday 4th October 2019

Thursday Tea & Toast Networking

Business Breakfast

Slug & Lettuce, Newport | 7.30am – 9.30am | FREE

The Garlic Farm | 7.30am – 9.30am | £15 per person

Meet members for informal networking in a great location. It’s free to attend, with hot drinks and toast for everyone.

Our guest speaker this month is Alison Colley from Real Employment Law Advice.

Thursday 19th September 2019

Tuesday 15th October 2019

Networking Brunch

Tuesday Tea & Toast Networking

The Breeze, Newport | 10.00am – 12.00pm | £15 per person

N0 64, Shanklin | 7.30am – 9.30am | FREE

Your guest speaker on the day will be Zoe Findon of Purple Patch PMO talking about setting your project up for success and turning your vision into a plan.

Meet members for informal networking in a great location. It’s free to attend, with hot drinks and toast for everyone.

Why do projects often fail? Lack of clarity of vision. Kicking off your project is important and time spent upfront is a fundamental step to success.

Friday 1st November 2019

So, how do you get that clarity? I will share some of the things you need to consider when turning your Vision into a Plan.

Business Breakfast The Seaview Hotel | 7.30am – 9.30am | £15 per person Our guest speaker this month will be Chris Court from Chris Court Associates.

Book your place now! Go to www.iwchamber.co.uk

Training Chamber

Wednesday 18th September 2019

Fire Marshal Course

Monday 23rd September 2019

Teams To Inspire

Delivered by Good Skills Training Ltd

1 Day Training Course by In2Action

IW Chamber Offices, Newport

Gurnard Pines, Cowes

9.30am – 1.00pm £60 per person This half day course is designed specifically for those who have been designated with the responsibilities of the Fire Marshal or Fire Warden. It will look at the legal responsibilities of both the company and individual. By the end of this course delegates will be able to confidently and competently carry out their day-to-day duties as a fire marshal, as well as take charge in the event of a fire. This course also includes practical fire extinguisher training.

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10.00am – 5.00pm £95 per person Aimed at team members. Come to work every day with a positive mind-set and the ability to inspire yourself and others. This workshop will help you excel in your career and make you more aware of your positive attributes, as well as ensuring that you are perceived positively in every aspect of current and future employment. Along the way you will receive your very own Mini Me to design and take home which will serve as a constant reminder of the ‘new you’. Let’s make your career take off!

THE BUSINESS MAGAZINE FOR THE ISLE OF WIGHT


NETWORKING & TRAINING

Tuesday 24th September 2019

Wednesday 9th October 2019

Time is Money, Money is Time

Go Ahead Make My Day for Management Teams

Delivered by Alex Tana Coaching IW Chamber Offices, Newport 9.30am – 12.30pm FREE

1 Day Training Course by In2Action Gurnard Pines, Cowes 10.00am – 5.00pm

Time is a fluid commodity but how we use it, how much we value it and how we spend it can make or break not just our own life but our business too! So this course will look at three important areas: how effectively or not we manage time and what we can correct or improve, understanding the four key aspects of time in business.

£125+vat per person This In2action “Go Ahead Make My Day” training day includes interactive presentations and group practical work to ensure that your management teams are equipped with the knowledge and skills to deal with customerfacing situations. The second half of this workshop focuses on the skills required to handle customer complaints effectively and positively, a key skill for every manager, whether senior level or grass roots.

Book your place now! Go to www.iwchamber.co.uk Being a Chamber member means you can learn more and upskill your staff at our exclusive training sessions

SEPTEMBER 2019

37


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THE BUSINESS MAGAZINE FOR THE ISLE OF WIGHT


IW CHAMBER NEW CHAMBER MEMBERS

Chamber Members New

Reynolds & Read Ltd

Tom Porter planthireisleofwight.co.uk/ tom@reynoldsandread.co.uk 01983523565 Haulage Company

BioQuatic solutions

Charles Watson charleswatson@live.co.uk 07870356313 Aquatics/horticultural aquatics

Simply Vehicle Leasing Paul Thorley simplyvehicleleasing.co.uk

paul.thorley@simplyvehicleleasing.co.uk

07903 203838

Robertson Foster Limited Claire Robertson robertsonfoster.co.uk/ claire@robertsonfoster.co.uk 07825045399 Communications Agency

Coastline Home Improvements (Joedan Group)

Carol Colson www.joedangroup.co.uk ccolson@joedan.co.uk 01983 825055

Isle of Wight Deer Farm Juan Luis Vicente isleofwightdeerfarm.co.uk info@isleofwightdeerfarm.co.uk 01983 638680

Raw Concrete Ltd

Trever Guy https://www.rawconcrete.co.uk trev@rawconcrete.co.uk 07907251133

Respect My Stuff Ltd

(and Moore Training Solutions) John Moore respectmystuff.org.uk jack@respectmystuff.org.uk 07919 937030 Supporting Hoarders in Change

Islephone

Lee Parsons islephone.co.uk iowlee@outlook.com 07775864073 Telephone and Broadband Engineer

Southern Home Care Ltd (Home Instead Senior Care)

John Oswald homeinstead.co.uk/isle-of-wight john.oswald@homeinstead.co.uk 01983 240015 Domiciliary Care

RydeRight Motorcycle Training School (Newport) Pete Edwards ryderight.com pete@ryderight.com 07823 334748

Island VetCare Ltd

Matthew Twitchett and Ian Nicholson islandvetcare.co.uk info@islandvetcare.co.uk 01983 214747

Want to join the Chamber?

Call the team on 01983 520777 or online iwchamber.co.uk SEPTEMBER 2019

39


What to expect at the IW Chamber Business Awards for 2019: Positive energy, strong feedback, international judges and a big party

By Steven Holbrook, Chief Executive, IW Chamber The awards season is an incredibly busy time of the year for the team at the Chamber. We actually started the process in December last year. The brief was simple. Last year was great, but how do we do it all again? How do we get bigger, better, fresher with everything new? The brainstorming part of the process was a lot of fun. Delivering the vision is what’s giving us all sleepless nights but it is exciting all the same. By starting early we kept all the positive energy and feedback and eagerness to be involved from last year’s event. We were able to conclude the sponsorships at the start of the year on the back of concluding the new categories in December. I’m delighted to have so many new businesses involved in sponsoring categories this year. It’s wonderful to see the support they have for the awards and their understanding of just how important an event it is for the business community. The feedback from the judges last year gave us direction in how to change and evolve the entry process. The forms for each category are now more reminiscent of an exam paper, with clear guidance for entrants

and judges on where to score and how the weighting was going to be viewed. Moving a lot of the judging off Island last year also gave us so much positive feedback that I wanted to raise the bar again this year, to once and for all make it clear to all that these are the most transparent and fair awards possible. I have been pulling in a lot of favours from some fabulous business people around the world, meaning that judging has taken place this year in Singapore, Thailand, Oman, Dubai and Ireland by French, South African, Irish and English judges, including three alumni from Oxford University. The judges are diverse in background but are all absolute professionals who have dedicated a huge amount of time to give each entrant every opportunity to impress them. Their commitment to the task is evident from the strong level of detail and consideration they have given every single entry. The standard of our entrants this year is incredibly high. The bar has been raised again and some of the judges have had a real battle this year in determining their winners. Some of the results really are

Join the CHAMBER! Being a member of the Isle of Wight Chamber of Commerce is a great business decision! Membership starts at less than £3 a week and entitles you to a huge range of business support, exclusive events and member discounts.

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IW Chamber members have access to these four essential services:

ChamberHealth & Safety ChamberHR ChamberTax ChamberLegal

incredibly close and not just between two businesses. In some categories there is almost nothing to separate the top five, with others being not far behind. If you win this year, then that’s amazing. A Highly Commended would be excellent and more than ever, being shortlisted is a real achievement. Even if you aren’t nominated this year, please don’t be put off. Some excellent nominations will miss out. It’s not that the submission wasn’t great, it’s just that a few others were a little stronger still. If you have missed out this year then please ask for the feedback that will be available again after the event. Take on board the judge’s comments and try again next year with a few tweaks to the way you tell your story and you could make a real difference. For those that have made it then all of us at the Chamber look forward to seeing you on the big night! We hope that, winner or not, you have an evening you will remember for a long time to come. We plan to have fun and give you all a good time.

www.iwchamber.co.uk These services give you unlimited access to no less than five business advice lines and a website which features over 750 free downloadable template documents. Not only that but you are protected by £1,000,000 of legal expenses insurance which includes employment cover and tax enquiry cover.

All these services are included in your membership fee.

THE BUSINESS MAGAZINE FOR THE ISLE OF WIGHT


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Island Business September 2019  

Isle of Wight Chamber Business Awards nominations revealed; Isle of Wight Zoo and The Wildheart Trust profiled, Hose Rhodes Dickson, IW Coun...

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