Page 1

Island usiness



Coffee hit: The Caffe Isola success story

The Interview Wight Shipyard’s Peter Morton

Spotlight on Apprenticeships HTP Apprenticeship College Lifeline Security Wight Computers Isle Access Chamber Training


Member news and events

You’ve got the staff...

Now get outstanding vocational training with 90% paid by the Government! ANY AGE • PRIOR QUALIFICATIONS OR NOT • LEVY AND NON-LEVY PAYING EMPLOYERS

Apprenticeships have been significantly updated and expanded. Are you getting the HTP Apprenticeship Advantage for your staff? They’re an excellent way to upskill your existing staff. Your business can benefit from thousands of pounds worth of government funding. We offer flexible, on-site training with very high success rates


pprenticeships are no longer just for young people or new staff – they are open to anyone as long as they are learning new skills. For most organisations, the Government funds 90% of the training costs and if your apprentice is aged 16-18 you will also receive £1,000 incentive for supporting a young person in work. HTP Apprenticeship College offers Apprenticeships in a range of sectors including Management, Business + Administration, Health + Social Care, Hospitality, Childcare, Retail, Warehousing, Customer Service and Learning + Development.

Find out how HTP Apprenticeship College can help you put Apprenticeships at the core of your organisation’s success.

Call us on 01983 533926 or visit 2



In this issue...

02 10


News Business news Events Chamber Networking & Training

FOREWORD WELCOME TO A VERY BUSY ISSUE OF ISLAND BUSINESS MAGAZINE WHERE, AS EVER, WE HAVE MUCH TO CELEBRATE. This month we’re in East Cowes, where Wight Shipyard’s CEO Peter Morton talks to me about how his team is now delivering “some of the best boats in the world” to international clients. It’s a story of rapid growth and a business that is securing 150 highly skilled Island jobs. March begins with National Apprenticeship Week and in this issue we look at how businesses are increasingly using apprenticeships to upskill staff and develop their managers. You’ll also find out more about the many training opportunities that the Chamber is now providing to help your business grow.

Editor Tom Stroud

We look at retail too, paying a visit to Caffe Isola in Newport, where the Burgess family have doubled the size of their own business since moving to larger premises on Nodehill at the end of 2017. In December the Chamber’s CEO Steven Holbrook cut the ribbon at the opening of the café’s new mezzanine retail floor. Caffe Isola is one of the Chamber’s first bronze patrons and will be hosting regular Tea and Toast events. As ever we have a full list of the Chamber’s upcoming events in this magazine – there are now so many that we’ve given them twice the amount of space! We even have a date for the 2019 Business Awards, for which entries open in a couple of months. Busy times indeed! Enjoy your magazine.



Advertising Dee Becker

14 18

Company Profile Caffe Isola

The Interview Peter Morton, Wight Shipyard

22 25 30

The Feature Apprenticeships

Notes to Self Graeme Lee, Lifeline Security New Members Welcome to the Chamber

Isle of Wight Chamber of Commerce Mill Court, Furrlongs, Newport Isle of Wight, PO30 2AA Tel. 01983 520777

Printing & Design Crossprint A Newsquest company

Island Business Magazine – Published by the Isle of Wight Chamber of Commerce While every care has been taken to ensure the accuracy of Island Business magazine the publishers do not accept any liability or provide any guarantee that the information is accurate, complete or up to date. The publisher and its employees and contractors have used their best efforts in preparing these pages and this publication but make no warranty of any kind, expressed or implied, with regard to the information supplied. The views of contributors do not necessarily represent those of the IW Chamber of Commerce. The IW Chamber of Commerce and its employees and contractors shall not be liable in the event of incidental or consequential damages in connection with, or arising out of, the providing of the information offered here. Island Business magazine is printed by Crossprint, an ISO 9001 registered printer based on the Isle of Wight. Contains material sourced from responsibly managed forests, certified in accordance with the FSC (Forest Stewardship Council).


MARCH 2019


Isle of Wight Chamber of Commerce

Isle of Wight Chamber of Commerce



IW Council backs down over on-street parking charges Controversial plans to charge for on-street parking

everyone needs,” said Councillor Stewart. “During

in Union Street in Ryde and in Crocker Street and

this process it became clear we do need a review of

Upper St James’ Street in Newport are now on

how parking is charged across the Island as there is

hold, pending a review of all fees across the Island.

a ‘patchwork approach’ to fees. There is a need for

Council leader Dave Stewart said the council had

more consistency and more fairness because some

revised its proposals in the light of feedback from

towns, like Newport, have far more charging areas

the Chamber, businesses, town and parish councils

than other locations.”

and local people.

Money will now be raised by an increase of up to

“We have listened and made changes to our plan

ten per cent in parking permits, a new overnight

for the next financial year while also increasing or

charge of £1 from 6pm to 8am and an increase in

introducing some charges to help pay for services

the charge for tourist permits.

Island Tea and Coffee percolates to Hampshire Morrisons customers across Hampshire

to local shoppers as well as gift purchases

are now able to add beans from the Island

during the holiday seasons. We are going

Tea and Coffee Company to their weekly

to be supplying their barista bar this year.

shop. Stores in Portsmouth, Southampton,

Morrisons also liked the fact that we were

Waterlooville and Gosport will be stocking

very engaged as suppliers, doing in-store

the bags of freshly roasted beans. The

tasting sessions and attending their head

move to the mainland follows a successful

office events.

launch in Morrisons stores in Newport and Lake.

“Being stocked by Morrisons is a great

“Morrisons have been so pleased with

shows the quality of our coffee. They’re

the taste feedback from their customers

keen to work with us and want to help

on our beans,” says Island Tea and Coffee

us grow, which is brilliant. We’re flying

Co.’s Jon Carter. “They sold fantastically

the flag for the Island. I want us to be the

off-the-shelves on the Island, consistently

coffee equivalent of Yorkshire Tea.”

Team grows at Real Employment Law Advice Newport based employment law solicitors Real Employment Law Advice have started 2019 with the recruitment of a third specialist solicitor.


Albert Bargery, who went to Carisbrooke High School, has been working for a firm of solicitors in Buckinghamshire for the last five years. Albert brings a wealth of experience

in dealing with employers and employees in all aspects of employment law throughout the UK. Alison Colley, Director said “We are really pleased to have been able to recruit an experienced solicitor who is not only passionate about employment law but also living and working on the Isle of Wight. The addition of Albert to the team means that we can focus on providing our services to local clients whilst also continuing to expand our client base nationwide.”

endorsement for our product which really

Top award for IW Steam Railway The Heritage Railway Association has named the Isle of Wight Steam Railway as this year’s Outstanding Visitor Attraction at their recent annual awards evening. The railway beat tough competition from across the country and was also nominated for awards in two other categories.



IW Chamber Business Awards 2019 The date has been set for the biggest night of the year for the Island’s business community. The 2019 Isle of Wight Chamber of Commerce Business Awards for Excellence will be presented on Friday 18th October 2019 in a glittering ceremony at Cowes Yacht Haven’s Events Centre. It’s an earlier date for the event which means that the timeline for submissions and nominations also moves forward. Entries will open in May and will close in July. The shortlist of nominees will be announced in September.

“The response to the 2018 Awards night was phenomenal,” says the Chamber’s CEO Steven Holbrook. “We’re already gearing up for an even bigger event. Last year we filled Cowes Yacht Haven and we’re looking at another sold-out event for 2019. We have two new categories and all of our awards have confirmed sponsors. A full list and further information is available on the Chamber’s website and as ever I would encourage all Island businesses to enter for these prestigious awards.”

Wight Shipyard delivers sixth ferry in two years East Cowes based Wight Shipyard Co has delivered its first multi-million pound export order for a 250-passenger river catamaran. The 39 metre Twin City Liner will operate a tourist service running on the River Danube between Vienna and Bratislava. “Our reputation for building the finest high speed ferries in the world is spreading, making the prospects for Wight Shipyard look healthy,” says Wight Shipyard CEO Peter Morton. “Twin City Liner in Vienna, our first export order, follows domestic orders for Red Funnel and MBNA Thames

Clippers, both of which we secured against international competition. Our strong order book is a big vote of confidence for our Isle of Wight shipwrights, the marine industry and indeed the UK economy.” Wight Shipyard ended 2018 by being named Manufacturing Business of the Year at the IW Chamber’s Business Awards where Peter Morton also received the President’s Award for Outstanding Contribution. Read more about Wight Shipyard’s continued success in The Interview on page 18.

Smart Island live event promotes sustainability Sustainable technology and smart planning are on the agenda for a new event aimed at bringing together business decision-makers and product innovators from the Isle of Wight and beyond. Smart Island Live is a free seminar, held at CECAMM in East Cowes on April 11th 2019. The event is supported by a number of key organisations including Innovate UK. The fast-moving morning programme will help delegates to learn more about the support that is available, plus explore the impact on business of a range of environmental-related themes. These topics include Transport, Food, MARCH 2019

Waste, Renewables and Build. In the afternoon, the focus switches to Careers, Technology & Digital.

Red Kestrel ready to join fleet in May Red Funnel’s new £10million freight-only RoRo ferry

Event founder Vince Ward explains: “The aim of the event is to enable businesses to take away some practical ideas that can help the efficiency and growth of their business. Delegates will discover day to day cost saving opportunities, learn about the use of technology and get advice from leading agencies or organisations delivering support for business.”

has been launched. Built at Cammell Laird’s famous

For exhibitor enquiries or to register for a FREE delegate place at the event, visit

company’s inception almost 200 years ago.

shipyard in Birkenhead, Red Kestrel will officially join the fleet on arrival in Southampton, and enter service in May, following a trials and training period. The launch event marks the debut of Red Funnel's first dedicated RoRo freight ship since the



Call today for an expert appointment on 01983 298311

9 out of 10 companies are not appropriately insured.

Source: YouGov report 2018

Be the one that is.

It’s good business sense. Swinton Business is a trading division of Swinton Group Limited, registered in England and Wales, registered number 756681 whose registered office is at: Embankment West Tower, 101 Cathedral Approach, Salford, M3 7FB. Calls are recorded for training and quality purposes. Authorised and regulated by the Financial Conduct Authority.

TAKE FLIGHT BY HOVERCRAFT · The fastest link across the Solent in just 10 minutes · Ideal for business travel and corporate events · Competitive prices for regular passenger travel · Corporate credit accounts available · Private hire, team days out and filming opportunities




The fastest way to transport small to medium items of freight and parcels, to and from the Isle of Wight, 363 days of the year.



WRS orders first Island Meeting Pod WRS Systems is the first Island business to make

“WRS is pleased to be the first to place an order

a ‘pod’ part of their office. Last year the software

for a Meeting Pod on the Island,” says Emma

business relocated to bigger office premises in

Wilson, Business Development Manager. “We feel

Newport’s St Cross Business Park. Their business and team have expanded significantly in the last year and WRS was keen to make the office space a friendly work setting for all, from day to day. They

it was a great decision made. We decided on the Meeting Pod that can seat six people comfortably within a small space in our office. We had branding

contacted The Meeting Pod Co, based in Ryde,

designed and it now takes pride of place in our

to order a Pod, designed to create spaces where

Support room and offers privacy when needed

people can work together.

from the open plan environment.”

Chartered recognition for Island tree consultant Tree consultant Wayne Isaacson is proud to have

“Chartered status is an international badge

achieved chartered status for his work on all tree

of excellence,” Wayne explains. “It brings

related matters and is now the only Chartered

cross-sector recognition of your professional

Arboriculturist currently on the Isle of Wight. This high-level qualified grade, established by The Institute of Chartered Foresters (ICF)

standards and I am very proud to have achieved this recognition after a long period

who award the Chartered Forester and

of hard work! It’s been a labour of love to

Chartered Arboriculturist titles, is recognised by

fit in all the studying necessary to complete

professional bodies across all industries.

the requirement for continued professional

Wayne, who has been working in arboriculture for almost 20 years, joined the ICF as an

development research. I’m really looking forward to putting this study into practice and

Associate member and now as a Professional

I’m sure my clients, existing and new, will reap

member is bound by the Institute’s strict Code

the benefits that this chartered position brings

of Conduct.

to my work.”

£5,000 IW Lottery boost for Nosy Design Nosy Design in Sandown is the latest

loan has really helped and it’s interest

local business to benefit from the

free too. When I saw the IW Lottery

support of the Isle of Wight Lottery.

loans on offer in Island Business

The digital marketing company has

magazine I thought ‘this is perfect

received a £5,000 interest free loan

for us’. Applying for the loan really

which will help secure new roles at the

helped us look at the way we operate

expanding business.

too. It’s been a very positive process.”

“The loan has helped to give us the

Could your business benefit from

opportunity to create two more full-

an interest free loan of up to

time roles,” says Nosy Design owner

£25,000? The Isle of Wight Lottery

Matt Greg. “The money will also help

has been helping Island businesses

us to invest in new equipment. In the

grow and create jobs since its

future we want to be able to employ

inception in 2001. To find out more

an additional full-time person, as well

call the Isle of Wight Lottery on

as keep growing and improving. The

01983 529888.

MARCH 2019

Matt Greg from Nosy Design (right) with the Isle of Wight Lottery’s George Steed



Discounted travel for Island Apprentices Island apprentices can now benefit from cheaper bus travel as part of a bid to encourage sustainable transport. Connect To Work – the project to promote workbased sustainable travel – has agreed a deal with Southern Vectis to enable apprentices to benefit from an 80 per cent discount on a 30-day, multi-day Key Card pass. Organisations taking part in the scheme include HTP Apprenticeship College, Isle of Wight College, SMART Recruitment and Training, Care Learning Centre and Job Centre Plus Isle of Wight.

Record year for new businesses More new businesses were established on the Isle of Wight during 2018 than in any previous year, according to data from Companies House and the Office for National Statistics. In terms of new companies, 645 were registered, compared to 528 in 2017 which represents an increase of 22.2%. This brings the total number of registered companies on the Isle of Wight to 5,417, up from 5,125 at the end of 2017, which equates to 5.7% growth.

The Connect to Work bus discount scheme, part funded with Southern Vectis and delivered by council partner SYSTRA, is part of a wider programme of sustainable transport interventions being delivered by the Isle of Wight Council and its partners over the next two years, using £1.35 million of funding secured competitively from the Department for Transport. The project gives access to a range of offers to both apprentices and jobseekers, including money off voucher towards cycle purchase/ maintenance, cycle repairs and checks and membership of the Liftshare car-sharing scheme.

WP Recruitment’s Defib gift to Newport A brand new 24 hour access Defibrillator is now available in Newport. The unit has been paid for by WP Recruitment & HR Ltd and can be found in their car park on Mill Street. It was installed by Berry Electrical with the assistance of the Ambulance Training Service. The unit was donated by the WP team as a Christmas present to the town, instead of giving corporate festive gifts.

wall of a supermarket the other

may come in useful to anyone

side of town and if a person is

in need. Of course, we hope

in need of defibrillation, every

that no one will have the cause

second counts, therefore as we

to use it, but if it is needed we

are fairly central we thought it

hope it saves a life".

“All our staff went through First Aid training last year and one of the aspects we learnt was how to use a defibrillator,” says WP’s Kate Thomas. “That led us to look at where our nearest Defib unit was located. The closest '24 hour access' unit is on the

Swinton: Business as usual


Swinton Business continues

“At Swinton Business we are

Manager, James Foster or a

to serve Island customers

committed to providing our

member of the team on 01983

despite the recent closure of

customers with the best possible

the Newport office of Swinton

service. Our distribution model

298311. Our Southampton office

Insurance. James Foster is

continues to evolve so that we

still providing a personal face

can meet the changing needs

to face service, with over 18

of our customers in an effective

years’ experience in commercial

and efficient way. Swinton

website where they can get

insurance. A spokesperson from

Business customers can contact

support from our Live Chat

Swinton Insurance commented:

their local Client Relationship

Team should they need it.”

is open as usual Monday to Friday, from 9:00am to 5:30pm. Customers can also visit our



Project3:Layout 1



Page 1

New surveying services for 2019 Hose Rhodes Dickson COMMERCIAL

01983 527727

Newport £26,500pa Warehouse/Production Unit 4300 sq ft (400 sq m) over two floors New lease available Good location Newport Business Park

Two new surveyors have joined our Survey team enabling us to offer an even broader range of professional services to our clients. John Wedge is a long-standing chartered surveyor and one of the Island’s most experienced practitioners. Rhys King is about to sit his final RICS examinations having worked both on the Island and for Portsmouth City Council’s property department.

Newport from £7650pa or £75,000 long leasehold Modern light industrial units Various sizes and bays to suit Sizes from 900 sq ft (83.6 sq m) Shell finish but can be fitted to specification

John Wedge

Rhys King

Newport £15,000pa

Wootton £27,500pa

Retail unit High Street location Suitable for variety of different uses Approx 612 sq ft (56 sq m) ground floor Accommodation over 3 floors

Commercial unit Main warehouse 3,500 sq ft (325.71 sq m) Plus reception, office & store Designated parking spaces


MARCH 2019



Tourism data shows growth in spend and shoulder months New figures compiled by Tourism South East show that more tourists are coming to the Island and the amount they spend while here has increased. 2018 saw an increase in the total visitor spend over the year - up by 9% to £303 million – which means an average spend per head/per trip of £127.92. Holiday visits to the Isle of Wight also saw an increase of 5% compared to 2017. Although short breaks fell by 2% across the year, holidaymakers spending 5 nights or more saw a significant rise of 19% in 2018.

“Looking at the national picture, the Visit England statistics available at the moment show that the Isle of Wight is doing really well in its competitive set,” said Will Myles, Managing Director of Visit Isle of Wight. “We’ve seen visitor figures increase through the shoulder seasons, certainly in Quarter 1 which was up by 0.2% and in Quarter 4, October, November and December which was up by 9%. These figures are demonstrating that our goal to increase visitors here throughout the year is continuing to succeed.”

Chamber members save 20% with Red Funnel Isle of Wight Chamber members can enjoy an exclusive 20% saving when they travel with Red Funnel. The ferry operator is the Chamber’s Gold Patron and their new member benefit offer entitles members to a 20% discount on Standard Public rates for car/van including up to 7 people. Members can make their ferry bookings through

the Chamber’s website where the discount will be applied. Members will also need to show their membership ID on check-in at the ferry terminal. Go to to book or for more information on this and other exclusive Member Benefits.

Portsmouth award for Brightbulb Design The Brightbulb Design team are celebrating again, having picked up a ’highly commended’ trophy at the 18th annual Portsmouth Business Excellence Awards. The multi-award winning design studio were recognised in the 2019 ‘Small Business of the Year’ category. Their win follows success last year in Hampshire winning South Coast Small Business of the year and the Isle of Wight Chamber of Commerce Marketing and PR award.

Matt Jeffery - Brightbulb Design Managing Director said: “Another first for Brightbulb! Being the first business to represent the Island at these awards was a great milestone and to take home a trophy is even better. We want to put the Island firmly on Hampshire’s radar and hearing the host Nick Wallis specifically mention the Isle of Wight several times in front of 400 people throughout the course of the evening because of what we have achieved really made our night.”

The Brightbulb team: Fiona and Matt Jeffery and Vicky Escandell at the awards ceremony

Injured rugby player takes on 2019 IW Randonnee for charity Steve Bavington, who sustained a catastrophic level C6/C7 spinal injury whilst playing rugby in the Army 30 years ago, is taking part in the 2019 100km Randonnee cycle around the Isle of Wight using his new Hybrid Assisted Hand Bike provided by the RFU’s Injured Players Foundation. Steve, his wife Lorna, and a team of friends are taking on the Randonee to help Steve and in support of the Foundation

� The RFU Injured Players Foundation have been incredibly generous in funding equipment and adaptions to my family home to allow me to have a better standard of living. I now feel it’s my time to give something back by putting my body on the line and doing a 100km bike ride with my team! �

The event takes place on Sunday 5th May 2019 and the team are looking to raise as much money as they possibly can for the RFU IPF so the charity can continue to provide grants to help change the lives of injured players like Steve and his family.

Find out more or donate at




Think Apprenticeships… Think The Isle of Wight College! Apprenticeships are a COST-EFFECTIVE way of employing new staff or training your existing workforce. THE WIDEST RANGE of apprenticeships on the Island along with a FREE business needs analysis/consultation, FREE support with government funding, EXCELLENT training facilities and resources, together with HIGHLY QUALIFIED teaching staff and a STATE OF THE ART training facility at CECAMM.

Specialist courses DATE






5 days



Artisan Bread Making





Healthy Eating on a Budget


Mon x 3



To find out more call 01983 535202 or email Team Building 04/03/19 Mon 0900-1600


Customer Service










Microsoft Excel advanced level





Cooking Around the World


Thur x 5



PASMA Tower Scaffold





Microsoft Excel foundation level





Manual Handling





Management Training





Catering for Beginners


Tue x 2



18th Edition Wiring Regulations





PAT Testing


Fri x 4



Catering for Intermediates


Tue x 2



Working at Heights





Hospitality Skills Training


1 day



ALSO AVAILABLE - bespoke service to support your business, including Audit/Compliance, Mystery Shopping and any other training you may require

To find out more call 01983 535202 or email


MARCH 2019



Networking Chamber

Being a Chamber member means you’re well-connected. Make the most of your membership by taking advantage of our member-only networking opportunities.

Tuesday 12th March 2019

Friday 5th April 2019

Adventurous Networking

Business Breakfast

at Adventure Activities, Totland Bay Adventure Activities IOW is delighted to welcome Chamber of Commerce members to their first 'Adventurous Networking' event at their new West Wight centre, Stoats Farm.

at Newclose County Cricket Ground 07.30am – 09.30am, £15.00 per person Our guest speaker this month is Tom Colwill from Valentis Health and Fitness who will be talking about Health and Wellness.

Morning Session 10.00am – 12.30pm £25 per person Individual activities including climbing, mountain boarding, axe throwing and archery.

Tuesday 9th April 2019

Networking Lunch 12.30pm – 2.00pm £15 per person

at No 64, Shanklin 07.30am – 09.30am, FREE

Adventure Activities will be making homemade soup just for you and a yummy posh sandwich selection followed by fruit and cake.

Afternoon Session 2.00pm – 4.30pm £25 per person Group-based activities to encourage people to understand how to work more effectively, and enjoyably, as a team.

Tuesday Tea and Toast Networking Meet members for informal networking in a great location. It’s free to attend, with hot drinks and toast for everyone.

Thursday 11th April 2019

Networking Lunch at Medina Valley Centre Thursday 21st March 2019

12.00pm – 2.00pm, £20.00 per person

hosted by Briddlesford Farm, Wootton 6.00pm – 8.00pm, £20 per person

Our guest speaker is Isle of Wight Business Ambassador Shaun Smith from Smith + Co, the leading UK based customer experience consultancy. Shaun will be sharing examples of how you can grow your business by making your brand stand out.

Join us at Briddlesford Farm for our monthly networking dinner including business introductions, networking opportunities and our guest speaker this month Chris Court (Chris Court Associates.) There will be something in this talk for every size of business, and take away actions that will add value to how you work online.

Book your place now! Go to

Business Dinner




Being a Chamber member means you can learn more and upskill your staff at our exclusive training sessions Thursday 7th March 2019

Monday 8th April 2019 9.30am

Social Media Training for Beginners

Apprenticeship Workshops

with Chris Court Associates – IW Chamber Offices, Newport 09.30am – 12.00pm, FREE This Social Media Quickstarter offers the step-by-step instructions you need to start building your social media presence across all of the top social networks. Focusing on Facebook and Twitter, we will work through how to setup your profiles and cover the basics of posting, engagement, insights and common mistakes.

with HTP Apprenticeship College – IW Chamber Offices, Newport 09.30am – 12.30pm & 1.30 – 4.30pm, FREE Over the last couple of years there has been a radical shakeup in the way the UK’s Apprenticeships are designed, funded and delivered. HTP Apprenticeship College is offering FREE half day workshops to provide an introduction to the qualifications and the training modules. After completing the workshop, candidates will have enough information to decide if they would like to enrol on the full apprenticeship which will be funded by at least 90% by the government.

Thursday 7th March 2019

Social Media Interactive Workshop

Wednesday 10th April 2019

with Chris Court Associates – IW Chamber Offices, Newport 1.00pm – 5.00pm, £30.00

Go Ahead Make My Day – Staff Teams - Training Course

This workshop offers an in-depth look at Social Media Strategy and using Social Media for business. We will study how best to use the platforms and how to setup and monitor advertising on Twitter and Facebook. Bring your laptop and be prepared to get onto your accounts!

Tuesday 19th March 2019

How Can I Raise My Prices, Safely? Delivered by Dave Simon, Double-Your-Profits – IW Chamber Offices, Newport 09.30am – 11.30am, FREE Research by the Bank of Scotland shows that only 3% of small businesses pass on the whole cost of their own rising expenses. This is because most business owner/managers are worried that they will lose customers if they put their prices up. So the question is: How can you raise your prices without worrying your customers?

delivered by In2Action – IW Chamber Offices, Newport 10.00am – 5.00pm, £95 per person The “Go Ahead Make My Day” customer service training will include solutions on how to put the customer at the heart of everything you do, enabling you to go that extra mile for every customer all of the time. The training will explore guest psychology, complaint handling techniques, using real complaints and situations from real guests! This workshop is designed to empower all who attend to work with customers face to face. Bring your own experiences of both good and poor customer service and we will explore them together, concluding with how you can really make the difference, amp up your career and get the best feedback from every customer interaction you engage in!

Tuesday 23rd April 2019

Disruptive Tech for Tourism, Hospitality, Care and Business with Clark Associates – IW Chamber Offices, Newport 09.30am – 11.00am, FREE Delivered by Clark Associates this course is for B&B’s, guest houses and small hotels, other hospitality businesses, care homes and other businesses that have aging technology and want a fresh insight on what is out there and what it costs.

Wednesday 27th March 2019

Teams to Inspire – One Day Training Course by In2action – IW Chamber Offices, Newport 10.00am – 5.00pm, £95 per person Aimed at team members - come to work every day with a positive mindset and the ability to inspire yourself and others. This workshop will help you excel in your career and make you more aware of your positive attributes, as well as ensuring that you are perceived positively in every aspect of current and future employment. Along the way you will receive your very own Mini Me to design and take home which will serve as a constant reminder of the ‘new you’. Let’s make your career take-off!

Book your place now! Go to

Training Chamber

MARCH 2019




Is your IT Fit for Business? The importance of keeping IT systems up to date and working efficiently

By Andrew Nordbruch Managing Director, Wight Computers

We are all used to having our car regularly serviced and when necessary, putting it through its MOT check for safety and roadworthiness, but how many organisations consider the same for their IT and computer systems? It is vital for any size or type of commercial operation that their IT is ‘fit for business’ and that robust back-ups and a disaster recovery plan are in place. With constant cyber threats and ongoing challenges such as the planned withdrawal of support for Windows 7 in January 2020, plus GDPR data protection, it is important that all aspects of technology are regularly reviewed for effectiveness and security. Many small and medium-sized businesses feel that spending to keep technology up-to-date is a waste of resources because it changes too frequently. These businesses don’t realise that this is a sound business practice that reduces

risk and one that actually saves money in the long run. Taking Windows 7 as an example, research shows that 43% of businesses in the UK are still running on Microsoft’s nine-year old operating system. After 14 January 2020, Microsoft will no longer provide security updates or support for these PCs, making any user – personal or business – significantly more susceptible to malware attacks. In May 2017, hundreds of thousands of computers were hit by a massive cyber attack which exploited security flaws found in machines running outdated versions of Windows. One of the largest victims was the NHS, with up to 70,000 devices being affected, crippling essential systems in hospitals across the country. Government figures show that this cost the NHS a staggering £92 million. It is not all about security though, computers

running Windows 7 may still be performing well, but it was introduced nearly a decade ago. Vast improvements have been made in technology such as solid-state drives and significantly faster processors which increase your productivity – meaning you can get things done much quicker. At Wight Computers, we find that businesses that regularly review and update their IT systems reap the benefits and enjoy peace of mind in knowing that they are reliable and secure. So just as you schedule in an appointment for your vehicle’s MOT or annual service, put a date in your diary to carry out an annual IT audit. Finalists in the Innovation in Technology category of the 2018 Isle of Wight Chamber of Commerce Business Awards, Wight Computers were also the first IT service provider to be awarded the Chamber’s Quality in Business accreditation.

MEMBER BENEFIT – Wight Computers SAVE £25 OFF A DETAILED AUDIT OF ALL YOUR IT BONUS: A FREE AUDIT FOR THE FIRST 3 BUSINESSES Wight Computers are offering Chamber members the opportunity to have a ‘Wight Computers audIT’ - a detailed check of all IT to check that it is fit for business. From physical hardware to operating systems, applications, storage, servers, backups, network, IT policies and more, a one-off cost will provide a business with a thorough checklist of criteria which will be reviewed and scored, resulting in a list of recommendations for improvements. Business

Number of Computers

Normal Cost +VAT

Member Offer +VAT

Micro 1 – 3 £75.00 £50.00 Small 4 – 10 £125.00 £100.00 Medium 11 – 20 £195.00 £170.00 Large 20 + Cost on request Not included To book a ‘Wight Computers audIT’, please call 01983 898250 or email TERMS: Offer valid until 30 April 2019 and subject to availability. Any ‘Wight Computers audIT’ scheduled for after this date will be honoured at the member offer price provided it is booked and paid for prior to the closing date.

Wight Computers | Innovation Centre, St Cross Business Park, Newport |




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Discount to Chamber Members

01983 651478 • 07777 664 712 jonathansheathphotography

MARCH 2019





a l o s I e f f a C


Newport’s Caffe Isola – where a family business is outdoing the national chains by growing their own Island Roasted brand in a distinctive setting. Many of us start our day with a coffee. For the Burgess family, coffee has been the beginning of a business that is now reaching its second decade and involving six members of the family, with a full staff of almost 20 people. Their Island Roasted brand of artisan coffee has been familiar to coffee aficionados for many years. Now their bespoke blend is reaching a much wider audience since the latest Caffe Isola opened its doors in December 2017 in the former Beavis store in Newport’s Node Hill. At the end of last year the café moved into another new phase, with the opening of the upstairs mezzanine floor, providing new retail and training space.


“We’re open seven days a week and we’re consistently busy,” says owner Dan Burgess. “We felt there was a need for a place like this. Across the day you’ll see business people here having a coffee with their laptops, families meeting up, students as well as coffee fanatics who find us through social media whilst on holiday. It’s a very diverse customer base.” Dan and his father Colin founded Caffe Isola in Newport back in 2006, opening their first shop in Watchbell Lane. A year later they moved to Pyle Street where Dan’s wife Viviana joined the team to take over the food side of the business, bringing her Sicilian heritage. Taking on the current much-loved Beavis building has been a big investment in both money and time. It’s very much a team effort now, run by Dan and Viviana, with Dan’s sister in law Stef and manager Dani, who originally joined as a barista.

We did the layout design ourselves and we used local tradespeople to do all of the work. All the money was spent here for the benefit of local people and that ethos goes right through the business, supporting other businesses and producers whenever we can.” It’s an investment that is paying off, bringing in new customers and new opportunities. The larger space means Caffe Isola now opens for food and themed evening events. Moving to bigger premises means the business has more than doubled in size, creating more than ten new positions with up to twenty staff work across the café and retail floor. Stef Burgess joined the business nearly five years ago after a ten year career in

“We had been looking for a new site for a long time,” Dan explains. “We looked at other properties in Newport but to invest properly we needed to buy rather than lease. When the option to buy the Beavis building came up, it worked. We knew to stand out above the chains. Having a far higher quality product wasn’t enough and we have invested to bring the ‘wow’ factor. The first step was to restore the building to its former glory. THE BUSINESS MAGAZINE FOR THE ISLE OF WIGHT


pharmacy management. She’s married to Dan’s brother Larry, who is predominantly involved in the wholesale side of the business, the Isle of Wight Espresso Company, producing their own Island Roasted brand of artisan coffee. Dan’s mother Lynn is also part of the team, looking after the office and finances.

what we do at Caffe Isola by trying to replicate it with another shop in another area. The great thing about a family business is that we share the same mindset. We all bring different skills and experiences and it works really well. We all live and breathe it. You have to! You put the passion in and you get the results.”

“We’re proving Newport town centre can be a viable place to have a successful business. Having invested a considerable amount of money and created jobs here, it is very disappointing that the council insists on pursuing projects for short term gain. The suggestions of bringing in evening parking charges and increasing the out of town development would only discourage people from coming into town. These kinds of proposals show a complete lack of understanding and a lack of awareness of the local businesses this would affect.” Dan Burgess, Caffe Isola

“Dad and I started roasting our own coffee commercially back in 2010,” Dan explains. “It’s definitely an exciting and interesting market to be in. Our success is based on the consistent quality of our product, and a lot of effort goes into keeping it that way. Buying coffee is quite a complicated process, it's linked to market and exchange rates so you’ve got to look ahead and think about your growth. We're now producing nearly 30 tonnes of coffee a year with customers both on and off the Island, which makes us a pretty reasonable sized player in the artisan field. It’s a proper commercial business, not something we just dabble in.” Customers will soon be able to watch the beans being roasted in the café, as the upstairs floor will also provide a new home for one of their drum roasting machines. With their wholesale coffee business also growing steadily it’s going to be another busy year for the team. “We aren’t stopping yet,” Stef laughs. “We’re growing the business sympathetically and in stages. We want to get it right. At the moment we’re planning a new wholesale building for Island Roasted. We don’t want to dilute MARCH 2019

IW Chamber CEO Steven Holbrook presents Dan and Stef with their IW Chamber Bronze patron certificate




Accessibility matters! Can you afford for your business to continue to restrict the number of potential customers you have, or to prevent talented people from working for you?

By Jan Brookes Isle Access

Why do businesses need to think about accessibility?

What do employers need to be thinking about?

a) Auditing your business (premises, information, training etc)

As well as businesses having legal obligations under The Equality Act (2010) there is a strong business case for ensuring that your business is as accessible and inclusive as possible. Customers who face barriers to access, either physical, through the poor attitude of your employees, or even being unable to access your website, will choose to take their business elsewhere. The Business Disability Forum estimates that high street businesses in the UK are losing a total of £1.8bn a month through poor access and attitudes and their report into inaccessible websites shows a £450m loss of business over one weekend.

Visit England identifies 3 pillars of accessibility and they apply to any business. A few considerations are:

c) Mystery Shopping

What do we mean by accessibility? Accessibility is removing barriers so that as many people as possible can access an environment, business or service. Accessibility is not just about disabled people (20% of the population) but about us all. We all need good access during our lives, carrying heavy shopping, pushing prams, riding bikes etc. The same barriers affecting deaf people will also affect people who cannot understand English, a person struggling to take money out of their purse because of arthritic hands faces the same barrier to payment that a mother faces who has a child in her arms. Removing barriers to access benefits everyone.


a) Information – Is your website accessible? It is estimated that 70% of websites are inaccessible to people with a range of disabilities. Can people read your written information?

b) Assisting with planning new buildings and services d) Disability Equality Training

Accessibility is an important legal requirement too isn’t it?

b) Facilities – Can everyone physically access your premises? Are you missing out on employing talented people because they cannot access your building?

Businesses should take accessibility seriously as legal proceedings are on the increase for discrimination. All of the businesses we have contact with are genuinely surprised about the easy and inexpensive measures that they can take to improve access. Even Machu Picchu is accessible to wheelchair users now!

c) Customer Service – Are your employees trained in Disability Equality? Are they comfortable in assisting all customers?

March 16th is Disabled Access Day on the Isle Of Wight

What do businesses need to do about accessibility with their customers in mind? It is rare to find a business that deliberately excludes customers. Show me a business plan that identifies that 20% of their target customers will be excluded! Most businesses don’t realise how inaccessible they are until we tell them, and wrongly presume that they will have to spend an enormous amount of money addressing any issues. There are many different ways to improve access and Isle Access can assist with:

This year is the first time the Isle of Wight has been involved in Disabled Access Day. Thanks to generous funding from Island Roads and WightAid, Isle Access is able to launch their accessible cycling project as part of a large accessible activities event that includes The Island Riding Centre and Adventure Activities. Mobility Technologies will also be showcasing their Afari walking bike. The event is being held at The Island Riding Centre, Staplers Road, Newport from 1000 – 1500hrs, all welcome. HoverTravel are also holding a ‘Try Before You Fly’ event where people can explore the HoverCare package they offer. For full details of Disabled Access Day (Isle of Wight) visit THE BUSINESS MAGAZINE FOR THE ISLE OF WIGHT


This is what peace of mind looks like. Lifeline: Protecting homes and businesses for over 25 years. Fire Alarms

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Working with you to look after your individual fire and security needs. Solutions available with 24 hour monitoring, remote viewing and control through smartphones and tablets, with Police, Fire & Keyholder response.

Tel: 01983 521621 Email: The Island Security Centre, Riverway, Newport, Isle of Wight, PO30 5UX

We support our clients through the distress and disruption of injury and provide experienced guidance. • Trips and Slips

• Children’s Claims

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MARCH 2019



The Interview

Peter Morton Wight Shipyard Wight Shipyard builds high speed vessels and aluminium boats for customers all over the world. Business is booming, with £50m orders that employ 150 Island people behind the Union Jack doors of the Columbine Building. Tom Stroud talks to founder and CEO Peter Morton. You ended 2018 with a busy order book and two Isle of Wight Chamber Business Awards. Not a bad year! Winning the Business Awards was a great accolade and we’re very proud of our manufacturing, which up until recently has been a declining industry in the UK. Some of the best boats in the world are being built here in East Cowes. There’s a long


history of boat building here, with Samuel Whites building the first ever all-steel welded ship, and the hovercraft being built in this building alone. It's a long history which we're trying to rejuvenate. We're just negotiating the contracts which will see us through the next 18 months. There are something like 1,500 high THE BUSINESS MAGAZINE FOR THE ISLE OF WIGHT


speed ferries in the world, similar to the Red Jets that we built. Around 60% of those ferries are over 20 years old and they have a shelf life of about 20 years, so the potential for us is massive. I think we have got an advantage over virtually all high speed ferry yards in the world, in that we've got more experience in lightweight aluminium. The lighter the ferry is, the less fuel it uses and people are becoming very aware of fuel costs and also CO2 emissions.

Your business has grown rapidly in recent years. Was winning the commission for Red Jet 6 in 2015 a major turning point? Yes. Red Jet 6 was the beginning of ‘built on the Island, by the Island, for the Island’. We had amazing support from Kevin George at Red Funnel who really did put his neck on the block with his board. It proved to be a fantastic success and I think that led on to the Thames Clippers contract and it led on to the Austrian order and Red Jet 7. We started with 16 people and we have 150 working for us now, with about 15 apprentices, some of whom are into their third year already. I put up huge importance on creating skilled employment. We’re very proud of our work and there are guys that work for me whose fathers built hovercraft and whose grandfather's built flying boats in this building.

You build boats for Southampton and the Thames but there’s a huge international aspect to your business isn’t there? I did some numbers the other day and with the fact that Red Funnel and Thames Clippers are not importing boats and the fact that we are exporting boats to Austria, Mexico and very soon to Malta, this little business here on the Isle of Wight will have made a £50 million impact on the UK's balance of trade deficit. In simple terms if this country keeps buying more from abroad than we sell, we will go bust. I'm not particularly politically orientated one way or another but there is a massive issue with governments not supporting manufacturing industry. I’m in two minds about Brexit. I think in the short term it's going to be an issue. I think in the long term that it'll be good for the UK to be able to be in charge of our own destiny. Our competition is in Australia, the Philippines and Vietnam, not in the EU, and the only other big high-speed ferry builder in Europe is in Norway also not in the EU. Therefore I'm not particularly concerned other than the short term issues of maybe getting materials. MARCH 2019

How long will you be in this building for? That’s a difficult question. The Chinese investor who had agreed the deal with Homes England has pulled out. I think he's finally realised that the numbers don't add up, that building expensive second homes and a ridiculously expensive marina in Cowes, in this market, is not a way to make money. Currently the IW Council are in negotiation with Homes England in order to provide a secure base for marine industry on the island. I don't feel under any pressure in the short term that we will be moved out. I have said before that we're not going to move and I repeat that. We will not move until suitable other premises can be found. Within the constraints that the Council have to operate under, they're certainly doing as much as they can and we are working together. This isn't the perfect building for us. It's not big enough really. In the long term what we would like is a purpose-built facility. The problem with a shipyard is that high-speed ferries like the Red Jets are quite big boats physically but in value terms they're not massively expensive. They're very land hungry and you need a lot of area to build a relatively low value boat. From a landowner’s point of view he will make much more money renting out a big shed to Tesco or Sainsburys as a warehouse rather than to us as a shipyard. For me it comes down to balance. Do you want to have a 40,000 sq foot building employing a forklift driver and a labourer to load up the pallets, or do you want to employ 140 skilled employees? That's why a partnership with the Council is important because obviously the community and the general wealth of the local economy is better with a hundred and forty skilled jobs rather than two or three unskilled jobs. The landowner would rather let this building to Asda or Amazon because they get more money, they've got a FTSE 100 company behind them, and there's less wear and tear on the building. People just need to be realistic. What sort of industry do you want here?

Peter Morton with Anneka Rice and Peter Tomlinson at the IW Chamber Business Awards 2018



New network for Newport:

WightFibre brings Gigabit Broadband to the Island’s capital

Island businesses have been discovering how full-fibre broadband can improve the way that they operate. WightFibre’s £35 million investment in a new super-fast fibre optic broadband network has been officially launched, with Newport residents and businesses amongst the first to be offered speeds of up to 1Gb (1,000mb). “It’s a really exciting time,” says WightFibre’s sales director Hayley Turner. “Our first new business customers came online in February and we’re also rolling out to areas where we've never been able to offer fibre before. A lot of businesses are struggling with really slow ADSL connections so our product is a real game changer, with symmetrical speeds of up to a gigabit. We've had some fantastic feedback already and we know that companies all over the Island are eagerly waiting for our product to come to them.” Connecting Newport is the first phase of the full-fibre project which will go on to reach areas including Ryde, Sandown, Shanklin and Ventnor in the coming months. WightFibre has pledged to reach 65,000 Island homes and businesses by 2021. “It’s a great moment for the Isle of Wight,” says Dave Winfield, WightFibre’s programme director for the new build. “We’re an Island business offering a state-of-the-art service to other businesses across the Island. Our speeds in the new full fibre network are on a par with the world’s leading gigabit broadband countries. The UK as a whole sadly is lagging behind much of the world in the take-up of full fibre broadband. What we're doing here on the Island is leading the way. “Our full fibre network will offer businesses the capability to do so much more. The demand for data-intensive services such as online video streaming and video calls is increasing, and a growing number of ‘smart’ devices are connected to the internet. The dependence on, and demand for, digital services is growing. It means that high capacity internet connections that can support fast upload and download of large amounts of data are essential for today’s modern businesses. “It's not just about the speed - it's also about reliability. The current copper network from other providers, which is fibre to the cabinet and copper to the premise, is old infrastructure. It constrains speed and

Putting Newport on the full-fibre map: Cllr Julie Jones-Evans with WightFibre’s John Irvine

reliability that the customer receives based on the number of users and the distance from the cabinet. As a business with full-fibre you get your own dedicated fibre, direct to your premises. You’re guaranteed the speed that you are promised and that you have paid for.” The roll-out to residents and businesses across Newport follows successful pilot projects in Gurnard and Newport’s Staplers area. As well as reaching new customers in the Island’s capital, the work will also see existing businesses in Newport and Cowes being upgraded to full-fibre from the coaxial network. At a recent showcase event held at Newport’s Quay Arts, the WightFibre team were keen to show how easy it is to take up a full fibre service, with the convenience of buying from a local provider.

WightFibre’s Dave Winfield


WightFibre’s Zoe Stroud (left) and Hayley Turner

“We’re proud to be an Island business and an Island employer,” says Hayley Turner. “We use Island engineers and when you phone our call centre you get through to somebody in Cowes straight away. Joining the full-fibre network is simple and the road or the pavement is dug up in a very short period of time. It's then reinstated to a high quality that's inspected. Once we’re in your area it won’t take long to get you connected up.”


Project2:Layout 1





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Red Funnel

Business Solutions Making your business, our business I’d like to... Sell my holiday accommodation via Red Funnel, commission-free

From the smallest parcels to full loads, from drop-trailers to over-size vehicles, we are unique in offering a dependable, fully account managed 24/7 service for anyone wishing to transport freight across the Solent. Working with our partners, Steve Porter Transport and Acclaim Logistics, we have a solution that meets every requirement. New freight ferry coming 2019

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MARCH 2019

Find out more at: 21


Apprenticeships SPOTLIGHT ON

How Island businesses are using apprenticeships to train and develop the managers of tomorrow Typically apprentices in 2019 are in their twenties or thirties. They’re often long standing members of staff too. The sea change in the way that businesses engage with apprenticeships is partly due to changes in the way that apprenticeships are funded. It’s also true that the qualifications themselves have become much more attractive for people who are upskilling in their existing jobs.

Simon Attrill

Think of an apprentice and the first image that comes to mind might be of a teenager, new to the business, in their first job. While it’s true that apprenticeships are definitely still a great route to employment for school leavers, it’s just one part of the picture these days.

“Apprenticeships have radically changed in the last few years,” says HTP Apprenticeship College’s Simon Attrill. “The average age of an apprentice with HTP at the moment is about 29. Often it can be people who have moved on to their second or possibly even third career choice, so utilising apprenticeships as a way of upskilling and learning new skills is key.” Your own business could upskill a member of the team with an apprenticeship – it probably won’t cost you much either. The government typically funds 90% of an

Megan Rowbotham Isle of Wight Jobs Office Manager Advanced Apprenticeship in Management My apprenticeship has given me the knowledge and experience I needed to be a manager. Without my apprenticeship, I don’t think my role would have progressed as quickly as it has. Being an apprentice has made me more confident when talking to clients and candidates. Going through the units of study has been great for both me and Isle of Wight Jobs because I’ve been able to implement new skills into my day to day running of the office.


apprenticeship with the employer only paying the remaining 10%, which can be just a few hundred pounds. For businesses looking to develop staff and to recruit their next manager from within their organisation, it’s excellent value. “The government and Ofsted are very clear that anybody can be an apprentice as long as you are learning new skills,” Simon says. “At HTP we are certainly seeing a big increase in the amount of people undertaking management training as part of their career progression. For an employer, aligning that training to an apprenticeship makes a very cost effective way of doing it. If you invest in your staff you’re giving them the up-todate skills, knowledge and the behaviours that are expected in today's workplace. The apprentice becomes more focused and more motivated because they're getting something out of it, along with the national recognition for the qualifications that they're achieving. The business wins because of that and the apprentice develops their career and they win too.” Apprenticeships can work for businesses of any size. There isn’t a typical apprentice employer and HTP works with IW Council and the Isle of Wight NHS along with large employers such as MHI Vestas, Island Healthcare, Liz Earle and GKN, along THE BUSINESS MAGAZINE FOR THE ISLE OF WIGHT


with many SMEs and some very small organisations too. Apprenticeships are firmly a partnership between the employer, the learner and their training provider. The training is flexible and plans will be drawn up to reflect the needs of the apprentice and the business. One stipulation is that 20% of the learner’s time must be used for off-the-job training, although Simon’s keen to stress that isn’t an onerous task. “It's a notional 20 percent and our job as a provider is to manage those hours. For us it doesn't mean that the learner has to be released to the training college one day a week. It’s very flexible and courses like management training are delivered as regular workshops where learners get to network with other apprentices from across the Island who are working towards the same qualification. I think a lot of businesses think it's going to be a lot more hassle than it actually is. There is a time commitment but a good apprenticeship provider will plan it properly and make sure that the training is tailored to the needs of that organisation. Our success rates are always above national averages and we're still recognised by Ofsted as outstanding. A good training provider keeps everybody on track.” MARCH 2019

Apprenticeship workshops with HTP Apprenticeship College HTP Apprenticeship College is offering FREE half day workshops to provide an introduction to Management Apprenticeships for Island businesses of any size. Held at the Chamber’s offices at Mill Court in Newport on April 8th the workshops will provide overviews of Level 3 Team Leader / Supervisor Apprenticeship

and Level 5 Operations / Departmental Manager Apprenticeship. The workshops are aimed at potential apprentices and will provide an insight to programmes and provide a real feel of what an apprenticeship in management looks like. After completing the workshop, candidates will have enough information to decide if they would like to enrol on the full apprenticeship which will be funded by at least 90% by the government. For full details and to book your place, go to

Ryan Walters Programme Manager and Customer Support Coordinator Operations/Departmental Manager Apprenticeship Level 5 My apprenticeship has given me the opportunity to apply for a new position within GKN. I didn’t go to university and my apprenticeship has really helped me move forward with my career. The feedback from my line manager and my team has been great. I would recommend an apprenticeship to anyone looking to start their career path.



Churchers Solicitors Churchers Solicitors has completed a restructure of their Ryde office and including the recruitment of additional staff, Yvonne Stone (Wills and Probate Executive) and Caroline Keen (Conveyancing Assistant), who were both previous employees of Paul Wilks. We are very pleased to welcome them and believe they will both be a great asset to the team in our Ryde office. Also, at Ryde office is solicitor Gemma Roberts, who joined in November last year. Gemma deals with all aspects of buying and selling property working alongside Ian Heal, a solicitor in the Civil


Litigation team, whose varied areas of expertise include, land and property litigation, landlord and tenant disputes and bankruptcy and insolvency problems. Churchers are very keen to help out charities on the Isle of Wight and have recently agreed to sponsor a number of events, such as the Athletics team in the Island Games. The firm is also a proud supporter of the Beaulieu Respite centre, and Ryde Rowing Club. Ian Robinson, Managing Partner at Churchers Solicitors, said: “The new

From left: Ian Heal, Gemma Roberts, Yvonne Stone and Caroline Keen

structure is up and running following lots of hard work from all the staff involved. I am confident that this new combined team will provide the very best service to our current, and future, clients on the Island.� This is just a handful of the expertise available at our Ryde office. If you have any questions please contact us on 01983 817 060 or email via, or pop in to one of our free 15 minute advice drop in sessions, details can be found at



Notes To Self Graeme Lee Lifeline Security Jean and I married in 1963 and I had a number of different jobs around that time. I particularly enjoyed being an assistant Advertisement Manager on a local newspaper in the East End of London. I felt really proud earning £1,000 a year for the first time.

Lifeline Security was founded in 1990 by Graeme Lee and his wife Jean. Graeme is Lifeline’s financial director and today the business employs three generations of the Lee family.

What was your first job? I worked in an ironmongers shop in the Canton district of Cardiff, the city where I was born and brought up. I delivered paraffin in gallon cans to householders on an “Arkwright’s Store” style bike with a basket on the front to hold the cans. I was thirteen years old, so it was an after school job. My first proper job was as a trainee butcher. A close friend of mine got me the job at the shop where he worked but he lost his job just before I started. I was fourteen years old and left school just before taking my GCE exams. Jobs were scarce so taking the offer was practical. I stayed in the meat industry for a few years before joining a company that supplied equipment to the meat trade. This company led me to a position in London in their Smithfield showroom. MARCH 2019

Our family moved to Norfolk and for three years I ran a small country garage together with my father-in-law who was an engineer. When the 1970s oil crisis hit we sold up and I went to work for a fire appliance company. This eventually led to me forming my own company designing and manufacturing automatically operated fire systems and supplying them to the motor sport industry. This was the beginning of the “Lifeline” brand. At one stage during the 1980s every Formula 1 car on the Grand Prix grid had Lifeline fire systems fitted. However in 1989 the Montreal Protocol banned the use of the extinguishing agent we were using and production ceased. By this time we were established on the Isle of Wight and had bought a local company that installed intruder and fire alarms. We decided that this was the market to concentrate on and Lifeline Alarm Systems Ltd was born in 1990.

How has Lifeline grown since then? The new company originally comprised myself, Jean, her mother and two engineers. Jean had the foresight to see that NSI approval would greatly benefit the company. I was not so sure we would be able to obtain such an accolade. She proved me wrong and we have built on that success. In time we brought in other family members to the business - we now have three generations - each adding

individual skills to the management of the company. In addition, other skilled individuals have supplemented our team and melded into the first- class team we have today.

What have you learned about business? Most importantly business is about people. Forming and maintaining good relationships with clients and suppliers is paramount.

What have you learned about yourself? I don’t know it all. Listening to and taking advice from others is so important, as well as relying on the ability of others, letting them use their responsibilities wisely.

Is the Isle of Wight a different place to do business? Certainly, the Island is a small community. There is little room for poor quality service as bad news travels and does not have far to go. But the Island has proved to be a wonderful place to live and bring up a family as well as an ideal microcosm in which to be in business.

What advice would you give to a younger version of yourself? Whatever you choose to do, work hard at it. A practical skill is worth so much more than theoretical knowledge. Remember to work as part of a team. Ask others for advice. Never think you know it all.



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68-70 Lugley Street, Newport, Isle of Wight, PO30 5ET.




James Cowper Kreston meets PC Consultants

Celebrating a year of growth The Isle of Wight Chamber Awards celebrate the excellence of home grown businesses; businesses that support the Island’s economy, provide jobs and opportunities and enrich their local communities. The Growth Business of the Year award, sponsored by Southampton based accountants James Cowper Kreston, recognises an organisation that has demonstrated impressive growth over the past year. The 2018 award was presented to PC Consultants, who specialise in IT support, for their expansion into London, America and the rest of the world and the way in which they utilise this growth to invigorate their Island based business. Louise Hallsworth, Business Advisory Partner at James Cowper Kreston, and one of the judges for the category, caught up with Jonathan Thornton, Managing Director at PC Consultants for a convivial coffee to find out about life after the awards.

How has winning the award affected the business? We were very proud to have won. We recently celebrated our twenty-fifth anniversary and it’s plain that we are not a new business, so to still show substantial growth and have

Jonathan Thornton of PC Consultants and Louise Hallsworth of James Cowper Kreston

it recognised by our peers is fantastic. The whole team were incredibly proud, while we have expanded our team is only 20 strong, so while we’re not a family owned business we are still very much a family.

Was the growth in the business from a specific area? Our work on the Island has definitely contributed, but a lot of the growth has come from our move into the London market. By transferring our Isle of Wight business model to the capital we have created a niche which is based on the quality of our service. We are not another faceless IT company, we build lasting relationships with our clients which isn’t particularly common in the city. What we do isn’t unique, but the way we do it is. This new business has also largely benefitted our Isle of Wight clients. Their prices have been fixed for nearly five years thanks to these new contracts and we are thrilled to be able to support our local clients like this.

What else does the business do for the Island community? We like to get involved in a variety of things. We helped to put on the ‘Linkedin Local’ with the Isle of Wight Chamber, of which I am a member, allowing us to put the social back into social media. The event allowed individuals to meet those they connect with face to face rather than just through a screen. PC Consultants at the IW Chamber Business Awards 2018

MARCH 2019

For the younger residents of the Island we

sponsor and help to organise an event called ‘Pop goes the Culture’ with CGI Con which celebrates pop-culture and gaming. Those who attend very much enjoy the event which is great; we believe it is very important to look after the next generation of Islanders.

You were also recognised for your growth into the global market, can you tell us more about that? Our ability to support international clients from a UK base is something which helped us move into the global market. Not only that, but the British values that come across in our work translate well into America and beyond, to the point that we have grown through client recommendations.

Finally, would you recommend that other companies enter the awards? Definitely, an awards event is always a good way to take a step back and take a look at your business. It allows us to see the changes in the company and appreciate what we have done. While 2018 was an amazing year for PC Consultants it was also one tempered with sadness as we lost Mike Parsons, one of our two founding partners, to an illness. However, when he saw us win the award, he said that he loved the legacy he was leaving behind and wanted us to continue to grow, which is exactly our intention. For more information on PC Consultants please visit their website



Engage with the IW Chamber and everyone will benefit! By Chamber CEO Steven Holbrook I’ve been the Chamber’s CEO for almost eight months and it’s now difficult for me to understand why any business wouldn’t be a member of the Chamber. The range of products, support and backing we offer really is significant and multifaceted. My challenge to any business is to find an argument for why you wouldn’t benefit from being a member! What is required though is engagement. This isn’t just in terms of turning up to events, it also means making the most of the package of benefits available without ever having to leave your desk. They include: Access to a 24 hour legal and HR advice line, Health and Safety documentation and legal insurance cover, all valued at £1m protection a year. A wide range of Membership savings, from up to 64% AA discount, 12.5% saving with Wightlink and a host of others including discounted 1leisure membership to 10% off carpet cleaning with Chemdry First or your coffee and food at The Piano Café. The list is considerable and worth checking out. Networking is for everyone. With two distinct breakfast events each month, lunches and dinner and drinks events, along with the significant showcase opportunities given by The Expo and Business Awards. The Patron Scheme offers packages designed to specifically add value to diverse business sectors from big to small businesses. Westfield Health is overlooked by many members, but is a low cost Primary Health Plan designed for employers to give cover to their employees from just £5.57 a month. It’s a great way to reward and retain staff members and show that you


are a better and more caring employer than others. If you need advice and guidance, you can engage a Chamber mentor who will guide and advise you for absolutely free. This fantastic offer can add tremendous value - you simply have to call and engage. Those who have already will tell you just how much this has helped their business grow. Our Training offering is really wide and of the highest calibre and if we’re not currently offering a course you want, you just have to ask and we will do our best to source it. The chances are that others would like it as well. The value of the Chamber’s Mini-MBA course is also well lauded by those who have taken it, a real add-value for those who have engaged. As well as working hard to provide all of these offers to help grow your business, the Chamber also runs the Isle of Wight Lottery, which enables us to continue

offering business loans of up to £50k to help grow and secure Island jobs. The IW Lottery’s Scratchcards support WightAid too. The Chamber is constantly working in the background, campaigning to support Island business interests. When our members wrote to ask us to challenge the parking charges in Nodehill, for example, we did and helped to enact change. Our work with schools and employers to benefit the future for our children and the workforce for future Island businesses is on-going. It takes a lot of time, but your membership is helping to add this value for the future of the next generation of employer and employee, helping make the Island the place of choice to work. I’m only just warming up here and I’ve already filled the page that Tom our editor has given me this month. The key theme of this rant is engagement. Please do engage with your Chamber - you really will benefit and so will your community! THE BUSINESS MAGAZINE FOR THE ISLE OF WIGHT


With over 100 year’s accumulated experience, it must be

Hillbans Pest Control to be increasingly aware of the signs of infestation, which are not always apparent. When it comes to the business of Pest Control you need a company with the experience, resources and the capability to not only respond rapidly to eradicate any pest issue fast but also to give the practical advice, ongoing preventative measures and support to resolve future problems – before they become problems that affect the running of your business or impact your customers. Whilst cockroaches and bedbugs can be a year round issue for anyone in catering or providing accommodation and care, as the warmer weather draws nearer and daylight hours increase so do the more seasonal pests including rats, mice, ants, flies and wasps. So, it’s a time for businesses and home owners

As you would expect the depth and breadth of pest control services available from Hillbans Pest Control are the most extensive on the island, delivered by highly experienced pest technicians and supported by a professional back-office team.

Did you know? Cockroaches are typically nocturnal and that their droppings look similar to black pepper granules.

Did you know? Rats are sexually mature at only 5-6 weeks of age and breed throughout the year. If unchecked a pair of brown rats can produce as many as 2,000 descendants in just one year!

MARCH 2019

For example, pest technicians at Hillbans Pest Control have over 110 years of accumulated knowledge and experience. In addition to experience in the roles of Environmental, Local Authority, Trading Standards and Food Safety Officers; enabling them to fully understand the needs of a business and ensure compliance for businesses against increasingly stricter regulations and guidelines. Providing the knowledge that is essential to rapidly determine and resolve any pest issue, in addition to the monitoring and preventative steps to avoid any further infestation and potential disruption to business. With over 30 years in business, Hillbans Pest Control are the islands largest and longest established pest control company. A multi-award winning, independently owned company that is the only pest control company on the Island to hold a multitude of key professional and nationally recognised industry accreditations including those from the British Pest Control Association (BPCA), Alcumus and much sought after CEPA certification, in addition to being Trading Standards Approved and the only pest control company on the island to hold QIB Accreditation. When it comes to the important subject of pest control it is reassuring to know that the team supporting your business or home have the experience and resources to effectively manage any situation, at any time. Guides to Pest Control are available on the Hillbans Pest Control website; heling you to identify and understand the nature of any potential pest issue, to find out more simply visit or call Hillbans Pest Control on 01983 406999.



Chamber Members New

Glamping the Wight Way

Island Echo

Isle of Wight Websites

Newport Steel and Fabrication

Sarah Hamilton 07585 956 141

John Williams 01983 216131

Darren Toogood 01983 898288

Gina Penn 01983 521221

VIM Studio

CafĂŠ on the Hill

Bristow Film/Media Productions

Aikon Windows

Bill Bristow 07905 155 670

Stephen Adams 07810 871 963

Smart Training and Recruitment

Wootton Estate Agents

All Things Printed Ltd

Event Staging

Paul Dyer

Carol Prince 0330 088 0888

Pete Robins 01983 550458


Lucy Beech 01983 568209

Ben Williams 01983 883333

Paul Larner 07967 600 100



Want to join the Chamber? Call the team on 01983 520777 or online

Mattinson Associates

RWSD Consulting

Thomas Dawson 01983 840953

Richard Wade 07736 356 068

Skinny Mammoth Media Productions

Dyno Rod

Goddards Brewery Ltd

Wight Wave Beach Sports Ltd


The Auctioneer Cafe, Bar and Seafood Kitchen

Alex Katsikides 07989 716 061

Trudy Freeman 01983 529990

Anthony Goddard 01983 616833

Luke Kerr 07725 327 754

Kathy Chillerton 07912 946 574

Emma Guy 01983 217577

Being a member of the Isle of Wight Chamber of Commerce is a great business decision! The IW Chamber has hundreds of member businesses, representing thousands of Island employees. We have members of every size and shape, from some of the Island’s longest established firms and biggest employers, to new start-ups and micro businesses. Membership starts at less than £3 a week and entitles you to a huge range of business support, exclusive events, member discounts and you can take advantage of high quality training, at preferential rates, delivered by experts. As a Chamber member you have FREE access to the following: •

£1,000,000 of legal expenses insurance including employment indemnity insurance

Unlimited access to a Legal Advice line

Unlimited access to the ChamberHR advice line

Unlimited access to a Health & Safety advice line

Unlimited access to an HR website with a document library of over 550 documents

Unlimited access to a Health & Safety website with a document library of over 220 documents

Please call the team on 01983 520777 or online

MARCH 2019



President’s View Why your Chamber is providing training solutions for your business By Peter Tomlinson, IW Chamber President Most business leaders would agree that training is vital for management and staff at all levels. Whether it is about improving customer service, better project management, inspirational leadership or a host of other topics, academic research shows that training can improve turnover, profitability, staff retention and many other business metrics. But here on the Isle of Wight, accessing appropriate and cost-effective training can be difficult. Most courses are mainland based, and on top of course fees of £200 or more per day, travel and over-night accommodation can significantly add to the cost, making it difficult for businesses to justify the expense, especially where the course may turn out to be less relevant than hoped. As a result, some businesses resort to conducting their training in-house, but this has limitations as it does not expose businesses to new thinking, latest “best

practice”, or the most effective training delivery. However, it is still better than the other alternative of putting off training altogether! So what is the solution? The Chamber is setting out to address this training conundrum for Island businesses. A new and exciting programme of training courses is being assembled, to be run by top trainers in their field, right here on the Island. The course fees are substantially discounted for Chamber members compared to similar mainland training courses, and travel and accommodation costs are virtually eliminated by holding them on the Island. Unsurprisingly, the first of these new events Managing Teams to Inspire was sold out, clearly demonstrating the demand for accessible training, and we were delighted with the excellent feedback, achieving an overall rating of 9.5 out of 10 from the 18 participants. Clearly the training delivered excellent and relevant content, in a professional and engaging way. An additional spin off benefit reported by participants was the opportunity to meet and interact with participants from other Island business organisations, building valuable networking relationships. Something that would not have happened with mainland training.

Some of the upcoming training include Managing Teams to Inspire, Social Media Workshops, Fire Marshall Training and Safeguarding Awareness. Full details can be found at training-courses These courses are filling up rapidly, so don’t delay if you are interested in participating, for yourself or other staff members. We also welcome feedback and suggestions for future training topics that you would find useful. This is all part of the renewed focus on ensuring the Chamber delivers relevant support and benefits to our membership, to help their businesses flourish.


Every month Island Business magazine spotlights the people and companies that are making the news on the Isle of Wight. If you’ve got a story to share with the Island’s business community, start with Island Business. Every edition is emailed directly to thousands of Island business people and the physical edition is racked across the Island at high footfall locations. It’s also directly mailed to all Chamber members. If your business is growing, investing, celebrating, winning awards, appointing new staff or marking a milestone then get in touch. Send your news stories to the editor, Find out more about advertising, sponsorship opportunities and how we can help you to raise your profile by emailing




We will work for you FREE of charge Tell us about your recruitment needs and… We Will:

We Will:

Visit you at your premises at a time convenient to you and take a full job and person specification

Carry out in-house and online skills assessment testing prior to interview.

● This allows us to accurately ascertain your company’s requirements, culture and clarify job descriptions and duties for our vetting process.

● Ensuring that all aspects of the interviewee’s skill set match your requirements.

We Will: Carry out a full search of candidates using our Local and National Database. ● This allows you access to suitable candidates who are looking to move to the area, as well as those who are already living locally. ● Our innovative software identifies well matched applicants immediately.

We Will: Place your vacancy on our nationwide job board, along with other leading internet based sites and local media sources such as the Isle of Wight County Press. ● To ensure that the widest number of candidates are accessed prior to submitting details to you.

We Will: Screen all CVs, interview potential candidates, shortlist and in addition respond to unsuccessful applicants. ● This will save you valuable time, compared with other methods of recruiting.

Quite simply we are your local recruitment company, and place your total satisfaction as our number one priority. Alongside this local knowledge and personal service, we are part of a National Recruitment Team, so if you are planning a large recruitment drive, or have a single position to fill for a permanent or temporary member of your team, we can find the right people to ensure your business continues to only employ the BEST, and we will continue to work in partnership with you to ensure your business goes from strength to strength.

TRYING OUR SERVICE IS ABSOLUTELY FREE OF CHARGE – NO PLACEMENT NO FEE. Only when we fill your vacancy with the best candidate will our introductory fee become payable.

Don’t delay, call Pertemps now on

01983 533235 or email

100 Twitter - @IWrecruitment

MARCH 2019

Facebook - @pertemps.iow

Voted Number 50




Proud Winners of the 2018 IW Chamber Excellence in Customer Service Award









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Profile for Isle of Wight Chamber of Commerce

Island Business March 2019  

We hear the Caffe Isola story, meet Wight Shipyard's Peter Morton and look at apprenticeships with HTP.

Island Business March 2019  

We hear the Caffe Isola story, meet Wight Shipyard's Peter Morton and look at apprenticeships with HTP.

Profile for iwchamber