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Island usiness



Building the Gigabit Island: WightFibre’s John Irvine talks broadband, investment and Expo

Powered Now’s Ben Dyer in The Interview The Wight Book launched Bump Express UKSA’s Ben Willows EXPO 2019 Preview Enter now for an IW Chamber Award!


Member news and events




In this issue...


News Business news




Feature: WightFibre’s Gigabit Island

WELCOME TO THE JULY EDITION OF ISLAND BUSINESS. Welcome to your pre-Expo edition of Island Business magazine! This month we’re all about Expo. It’s the biggest day in the Island’s business calendar and in this issue you’ll find a special feature with all of the info on our exhibitors, events and Expo offers. Next month’s magazine will be an Expo special, full of photos and interviews from the day itself. So don’t be shy – make sure that you’re at Expo on July 17th and you might even be in these pages next month. Our headline sponsor for this year’s Expo is WightFibre and in this issue we talk to CEO John Irvine about the progress of the Gigabit Island project.

Editor Tom Stroud

We also talk tech with Ben Dyer, founder of Powered Now, based in East Cowes. We also have coverage of the recent launch of the Wight Book; we visit Bump Express to see how their IW Lottery loan has helped their business grow; we also look forward to October’s IW Chamber Business Awards for which entries close at the end of this month. As ever, there’s a lot going on. Enjoy your magazine – see you at Expo!



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Expo 2019 IW Lottery helps Bump Express with loan The Interview Ben Dyer, Powered Now The Wight Book launch event at Nunwell House The IW Chamber Mini MBA Notes to Self Ben Willows, UKSA Events Chamber Networking & Training

Isle of Wight Chamber of Commerce Mill Court, Furrlongs, Newport Isle of Wight, PO30 2AA Tel. 01983 520777

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Island Business Magazine – Published by the Isle of Wight Chamber of Commerce While every care has been taken to ensure the accuracy of Island Business magazine the publishers do not accept any liability or provide any guarantee that the information is accurate, complete or up to date. The publisher and its employees and contractors have used their best efforts in preparing these pages and this publication but make no warranty of any kind, expressed or implied, with regard to the information supplied. The views of contributors do not necessarily represent those of the IW Chamber of Commerce. The IW Chamber of Commerce and its employees and contractors shall not be liable in the event of incidental or consequential damages in connection with, or arising out of, the providing of the information offered here. Island Business magazine is printed by Crossprint, an ISO 9001 registered printer based on the Isle of Wight. Contains material sourced from responsibly managed forests, certified in accordance with the FSC (Forest Stewardship Council).


JUNE 2019


Isle of Wight Chamber of Commerce

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IW Council Regeneration strategy approved A £200 million regeneration programme designed to create jobs, provide more affordable homes, reduce poverty and breathe new life into some of the Island’s most deprived areas, has been approved by councillors. ‘Inspiration Island’ sets out how the Isle of Wight Council will lead the regeneration agenda over the next decade to ensure a sustainable economic future for the Island. The strategy represents a near £30 million capital cash injection by the council into regeneration schemes designed to unlock over £150 million of other public and private sector investment. The 2019-2030 programme not only sets

out the council’s ambition to grow and improve the Island’s wealth, but also boost education standards, skills and the availability of jobs. Councillor Wayne Whittle, Cabinet member for regeneration and business development, said “Businesses need skilled workers, people need good homes and schools to make choices for themselves and their families, communities need a great environment and a vibrant culture to value the towns and villages in which they live. Achieving more by linking these issues and, more importantly, actions to address them, is what a good regeneration strategy is all about.”

Royal hospitality promotion with HTP HTP Apprenticeship College and The Royal Hotel are working together to promote careers in hospitality and tourism, as well as address the severe skills shortage in the industry. HTP and The Royal planned and delivered an opportunity for Isle of Wight school pupils to gain first-hand experience working in the hospitality sector. The day included four interactive sessions including job roles in the kitchen, restaurant, reception, events and housekeeping. Head of Business Development at HTP Apprenticeship College, Simon Attrill said, “The hospitality industry offers enthusiastic young people a great opportunity to embark on a career that is fun, exciting and incredibly rewarding. Being able to offer Island school pupils a real insight into the careers available in the industry is really important to help with employability skills and with their preparation for the world of work.” Dr Greg Bailey, Director at The Royal Hotel said, "Following the inspiring launch of the Island Careers Partnership we are delighted to take the first step with a taster day, making the link between school and employer as per the Gatsby Benchmarks to help give young people a vision, ambition and belief in their future career in hospitality on the Island. We are looking to work with other hospitality businesses on the Island to create a more unified approach to supporting young people developing skills they need to go far and succeed in their career on the Island."

Isle Find It brings together businesses and services Citizens Advice Isle of Wight has launched an online directory which brings together businesses, organisations, services and local events. The charity has recently relaunched their website with a more user-friendly platform. “Our objective is to enable residents and visitors to find all the information they need on one website,” says manager Simon Barton. “Our categories include support services, care services, health services and approved traders to mention just a few. From small beginnings, we are now the largest and most accurate Island directory with over 80,000 unique users. All our time is spent in adding content to the website and maintaining its integrity.

“Many Island businesses are currently benefitting from increased exposure to their services as a result of being featured on the Directory. The process to sign up is very simple and cost effective. Isle Find It is the “One Stop Shop” for Islanders, whether you are looking for yourself, caring for elderly relatives or enjoying a relaxing holiday on our beautiful Isle.”




IW Chamber Awards: the countdown is on! It’s not too late to enter for the Island’s most prestigious business awards – but the clock is ticking! Entries close for the 2019 IW Chamber Business Awards at the end of this month. Don’t miss out on the opportunity to share your business success story. With more categories than ever, the awards are open to any Island based business, of any size or sector. All submissions must be received via the awards website by Wednesday July 31st. The awards will be judged by a panel of experts, based on the Island, the UK and internationally. The shortlist of nominees will be published in September and the winners will be named at the glittering ceremony held on the night of Friday 18th October at Cowes Yacht Haven Events Centre. See page 8 for further information and the full list of categories.

Island Games team backed by Island businesses This year’s NatWest International Island Games are taking place in Gibraltar and the Isle of Wight team is thanking Isle of Wight businesses for their support. The squad of 140 competitors are taking part in 12 different sports at the ‘small island Olympics’, against 23 other Islands. Unlike many other islands the team has no central support and relies upon donations and sponsorship, without which the competitors would have to fund themselves. The IW Island Games Association is a Registered Charitable Organisation and IW Chamber member. “The support from Island Business this year has been amazing,” says chairman Martin Goodall. “Without their support many of our team may

not have been able to attend the games and we would like to thank each and every business or individual who has donated to get the team to the games or provide them with kit. “In particular headline sponsor ICRTouch have provided the whole team with tracksuits and polo shirts and Red Funnel have given free travel across the Solent. Newport Business Association and Wight Aid donated to specifically help young athletes who were struggling financially to attend. Other supporting businesses include Churchers Solicitors, Trigg & Co, STRUCTeam, JPR Combustions, Honnor & Jeffrey, PC Consultants, ClayCo, Hose Rhodes Dickson, JMC Hire and many others.

Isle of Wight celebrates UNESCO Biosphere announcement

The Isle of Wight has been named as the UK’s latest UNESCO Biosphere Reserve. The Isle of Wight is only the third place in England and just the sixth area in the UK to be awarded such a status. The award means the Isle of Wight is now recognised as one of the best places in the world to explore the sustainable way people interact with their natural environment. UNESCO Biosphere Reserves are unique areas of environmental significance in which communities strive to work hand in hand, innovatively and responsibly to protect and support the local environment and the world we all live in. The Isle of Wight Area of Outstanding Natural Beauty (AONB)

JULY 2019

Partnership worked on the application for UNESCO Biosphere Reserve status (on behalf of the British Government) for 3 years to ensure the Island is recognised for the way people and nature coexist. Richard Grogan, Lead Officer for the IW AONB said: “This is global recognition that our Island is not only an area of outstanding natural beauty, but that Islanders have played their part in looking after it. In spite of the modern day pressures brought about by the progress of human beings, nature continues to thrive here.”



Mountbatten engages with business community The support of the Island’s business community is invaluable in sustaining the growing demand for end of life services for people across the Isle of Wight. Mountbatten is fortunate to have forged strong partnerships with many local companies over the years and, according to CEO Nigel Hartley, their continued commitment is more vital than ever. “In the last year alone, we have seen a 50% increase in the number of people we support,” Nigel says. “Each and every year, we must find £8m to ensure no-one dies without Mountbatten at their side, and yet we know that we are still not reaching one in three people who deserve our care. Corporate support and building mutually beneficial partnerships is key to sustaining and growing all of these services for people across the Isle of Wight facing death, dying and bereavement. As we reach

more people, we will undoubtedly need to find further funding. “Supporting Mountbatten allows businesses to embrace their commitment to reaching their corporate social responsibility objectives by contributing to end of life care for everyone who needs it now and in the future.” If your business would like to support Island people facing death, dying and bereavement, there are opportunities to sponsor a table and exhibit at Mountbatten’s annual conference, being held 31 October and 1 November 2019. For information and sponsorship opportunities contact or visit

Promotion for James at Bright Brown Bright Brown are delighted to appoint James Palmer as their new director. With a growing portfolio and eighteen years’ experience, James is a prime example of how hard work, a natural aptitude and the right encouragement can help you achieve your career goals. As a school leaver, James was originally intent on heading to University but had a change of mind and applied for a job at Bright Brown instead. Whilst James passed all of his exams with flying colours, he was not a stereotypical model employee. For example, he was caught out once for ringing up and pretending to be his uncle saying he was too ill for work. James attributes his success to the approachability of his seniors at Bright Brown and strives to achieve that same ethos with current staff by assisting them to fulfil their goals too. Once a keen festival goer and a drummer in a rock band, James now has two lively daughters that demand his free time and he wouldn’t change that at all. James joins fellow directors Mike, David, Gavin and Mark who work together to provide their clients with business advice and support in all areas of accounting and tax.

Thomas Dawson joins rural property specialists BCM Thomas Dawson has joined BCM’s Newport office as a rural property consultant. He will work with partners James Attrill and David Long in the management of BCM’s extensive client property and land portfolio. Thomas will assist with property sales and letting as well as supporting the BCM team and their clients with planning applications from concept to completion. At the age of 22 Thomas purchased a small plot of land in the West Wight with his partner and fully project managed the building of their own home, which they recently moved into. James Attrill, Partner at BCM said: “It’s great to welcome Thomas to BCM. His experience further strengthens our industry leading team and underscores our commitment to build strong professional relationships with our clients and all those we work with across the Island, in addition to our mainland offices.”




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JULY 2019



Red Funnel’s

‘Red Goes Green’

environment strategy update Red Funnel’s new environmental strategy is already making an impact. Launched in September last year, the three year plan includes a raft of new initiatives to help improve and conserve the environment. The ferry company has significantly reduced the amount of single-use plastic items used on-board its fleet. Condiment sauce sachets have been replaced with pump bottles and paper cups, while milk sachet cups have been changed for milk chillers and dispensers. Plastic cutlery has been replaced with wooden cutlery and more eco-friendly plates and napkins are now used. Red Funnel has increased its proportion of dry mixed recycling with one-third (33%) of its waste now made up of dry mixed recycling, compared to 12% in 2017. In conjunction with the Environment Centre and Southampton’s Clean Air Network, Red Funnel has amplified its anti-idling campaign to encourage more private and commercial customers not to idle their engines, particularly when waiting to board or disembark from the ferries.

efficiency and reducing emissions by more than 50 per cent, allowing more efficient use of only one generator rather than two. In a move to encourage more employees to swap four wheels for two, Red Funnel has installed cycle racks at its Head Office in Southampton. The company is also reviewing ways to encourage staff to make greener commuting choices. Fran Collins, CEO of Red Funnel, said: “Our environmental strategy, Red Goes Green, continues to be an important focus for us as a company. We’ve already made big strides with our initiatives over the last nine months, but there is much more to be done as part of our three-year plan, from continuing to reduce our total waste and energy consumption, to simply incorporating our green ethos into our dayto-day decision making. “It’s a cultural shift to “go green” and it doesn’t happen overnight. It will take time and we’re going to keep doing the best we can bit-bybit, because it all adds up. We’d also love to hear of other initiatives that we may not yet have considered.”

New power management systems have been fitted to the electrical generation machinery on Red Funnel’s Ro-Ro ferries, improving fuel

“Gorilla marketing” strategy at Monkey Haven A massive new primate is settling into his new home at Monkey Haven. The 2.5m Silverback Gorilla is made from tough fibreglass and is already causing quite a stir at the centre of some gorilla selfies. The idea is to draw attention to the plight of gorillas in the wild, as all species face extinction due to the trade in bushmeat and the destruction of the rainforests where they live in Africa. Don Walser, Founder of Monkey Haven commented, “This is the biggest beast you’ve ever seen, and we hope you’ll come and meet him. We’re looking for a name and will be running a competition on Facebook to win a family day out. For now, he’s called Big Don – apparently that’s a tribute to me, so I’ll take it as a compliment! I’ve also heard him called ‘Peachy’ which is reference to his big behind. But what do you want to call him? We look forward to hearing everyone’s suggestions!” Pictured: The Keepers with the new arrival (L to R Sarah Pulman, Charlotte Cooke, Lizzy Mcnamara & Katie Gates from the Tea Room)




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Don’t miss out – entries close July 31st! Get set for the biggest night of the year for the Island’s business community! Enter your business for the Island’s most prestigious awards. Entries close on July 31st so don’t miss out on the chance to tell your business success story. As always the Chamber’s Business Awards for Excellence are open to any Island based business, of any size or sector. This year sees the launch of two new categories. Excellence in Customer Service is now covered by two awards, for Micro Business and Small Business. There’s also a new award for Micro Business of The Year. The 2019 Isle of Wight Chamber of Commerce Business Awards for Excellence will be presented on Friday 18th October 2019 in a glittering ceremony at Cowes Yacht Haven’s Events Centre.

IW Chamber Awards mean respect and recognition By Steven Holbrook, chief executive of the IW Chamber


“The IW Chamber’s Business Awards for Excellence are the premium recognition for business success here on the Island. The awards are open to any business based on the Isle of Wight and you don’t have to be a member of the Chamber to enter. They really are open to everyone and I would encourage every business to enter, not least because the whole process of applying involves self reflection and analysis which is key to your business development. “The awards themselves are highly respected and winning one can really help an Island business to move to the next level. The panel of more than twenty expert judges is independent and highly experienced, with judges based on the Island, the mainland and internationally. The night itself is a spectacular and fun celebration of the success of the Island’s business community and we’re gearing up for an even bigger event this year.Don’t miss out!”



The categories in full: PC Consultants Start Up Business of the Year Christopher Scott Morris Barton Apprenticeship Award Glanvilles Damant Business in the Community Award Hovertravel Excellence in Customer Service Award – Micro Business Hillbans Pest Control Excellence in Customer Service – Small Business Lifeline Alarms Technology & Innovation Award Brightbulb Design Growth Business Award Visit Isle of Wight Tourism Business Award WightFibre Manufacturing Business Award GKN Aerospace Cowes Employer of the Year Award Wightlink Hospitality Business Award NFU Mutual Retailer Award IFPL Green Initiative Award Red Funnel International Business Award IW County Press Marketing & PR Award Gurit Micro Business of the Year Award Liz Earle Small Business Award All entries must be submitted on-line. For full terms and conditions see JULY 2019




Finance Insight By Ben Rouse Your business is your key asset - but businesses fail. What’s your action plan for your retirement? As a business owner you know you are the best person to understand how your business works, judge how it’s doing, and understand the risks it faces.

You’re brilliant – but sometimes you won’t be. The unfortunate reality though is that businesses do fail. The best way to minimise the impact of the unthinkable happening is to diversify. If you’re banking on your business being your pension then you are leaving yourself exposed to losing not only your business but your retirement plan too. As you would diversify and spread the risk within your business itself, you should have your pension managed by someone else. At Rouse Limited our business is based on guiding people through their financial journey. Our business clients are savvy people and they know what they are good at and importantly they recognise when someone else is good at what they do too. You know your own business inside out and the successful business people that I deal with as clients are the ones who have been self-aware enough to know that things do go wrong; it’s how you’ve planned for that outcome that matters.

Always have a retreat position Life changes and business changes. Just look at the way retail has shifted. We are


living in very uncertain times and whilst this can provide opportunity for business growth, the need for a backup plan is vital. Diversity means survival in pretty much every aspect of life. So why not diversify your own assets and protect your future life by having your pension managed outside your business? Consider a risk you might take for your own business growth: the old adage that you need to ‘speculate to accumulate’ is fine in the here and now. You’ve assessed the level of risk you can stand in your business in order to potentially increase turnover but if your pension is essentially your business then you’re risking your retirement as well. If that speculative move goes awry and your business fails as a result, then you’ve lost everything you’ve worked for. Business is high risk, so by having your pension managed elsewhere you will give it a safe haven away from the ups and downs of day to day business management.

Win-win Squirrelling money away in a separate pension pot also gives you the opportunity to take your profit when things are going well and put it into a separate legal entity so it will be safe should business take a down turn. But there are many other benefits to taking this route beyond simply capital preservation. For example, the tax relief. Set money aside now and pay tax

on your terms - you don’t pay tax on the money you put into your pot and neither does your business. Also your money can be set up in such a way to be outside the scope of your estate for Inheritance Tax (IHT) purposes. It’s also possible to use your pension for a commercial property purchase, which is then rented back to the business. If for example you’ve bought a shop within your pension arrangement then it’s ring-fenced. The business might fail but you would retain that asset. We have often referred to the world of pensions as a minefield and it has certainly been through the wringer recently with both good and bad coming out of it. But there is still a common misnomer that pensions are poor value. It’s true the investments inside, if not properly managed, can be poor performers or unsuitably risky but they don’t have to be. It all depends on how it’s handled. As with so many things in life and business if you have the right tools for the job the process is so much more straightforward. You know what you’re doing with your own business, so allow yourself to get on with your day job – and let us help your business and your retirement plans by getting on with ours.

Ben Rouse is a Chartered Financial Planner and Managing Director of Rouse Limited. THE BUSINESS MAGAZINE FOR THE ISLE OF WIGHT


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Gigabit Island

As the roll-out of ultrafast, future proof gigabit broadband continues across the Island, WightFibre’s CEO talks to Tom Stroud about the journey so far and what’s in store for customers and the Isle of Wight business community. WightFibre is a Silver Patron of the IW Chamber and is Headline Sponsor of Expo 2019. Let’s start with an update on the roll-out programme. Where are you currently and where are you heading next? WightFibre secured our Gigabit Island funding back in November 2017 and during 2018 we went through an extended planning and procurement process. We built some pilot areas in Newport and Cowes and the rollout project is now well underway. Our first two new full-fibre areas are live in Newport and East Cowes and we've done about 80 kilometres of the 500 kilometres of digging that we need to do. We’re currently working in Ryde, Lake and Shanklin and work will continue all down the east side of the Island to Ventnor this year and next. Plans are also well advanced for West Wight including Brightstone which we hope to commence late next year.

What has the response been from customers to the Gigabit Island message? In terms of our marketing and our customer take-up, we've just been through a long period of growing our market share. In our existing coverage areas of Cowes, Newport and parts of Ryde,


which WightFibre has historically served well, we're at almost 40 percent market share. For a small local company without the big national advertising budgets of our national competitors, that's actually a phenomenal success. As we extend to new areas we're seeing similar levels of interest. In our existing coverage areas where we’re upgrading the network to full-fibre, to our great surprise, we also see a sudden burst in new customer acquisition. In our pilot area our market share has already gone up to nearly 55 percent. It proves that a small local island company can have significant market share whilst competing against national players with hundreds of millions of pounds of marketing budget. That says a great deal about WightFibre and about the service we offer. The secret to WightFibre’s success has absolutely been a focus on getting the product right. It has to be something that gives the customer what they need. That’s not just about broadband speed, it’s about good customer service too. It has also involved a disproportionate spend on marketing to make people aware of what we can offer. It's one thing having the best broadband service on the Island but people need to know about it. You do need to spend disproportionately on marketing and we have done for years. At THE BUSINESS MAGAZINE FOR THE ISLE OF WIGHT


some points 10% of our turnover was being spent on marketing. One prong is simple brand awareness with brand building activities that let people know we exist in the first place. Only half of our marketing budget goes on actual direct lead generation, to actually solicit inquiries from customers so that we can persuade them to buy our service. That's a strategic decision and has been hugely important in achieving growth and profitability. WightFibre is now in a fantastic position with over 35 million pounds of investment benefiting of course, WightFibre but also our employees, our customers and the Island as a whole.

You’ve recently unveiled your new WightFibre mobile store, a branded bus which will be regularly visiting towns across the Island. Why is that important to your business? When it comes to technology people actually like to be able to see it, feel it and touch it before they buy. WightFibre doesn't have a high street presence and the cost of putting a shop in the high street of every town on the Island is prohibitive. Putting up one shop in the centre of Newport would be affordable but that doesn’t really help someone in Ryde, Sandown or Shanklin. So we have a store on four wheels! This store will travel from town to town once our network is fully deployed, so that we can give ourselves a high street presence across the Island which is important. One of the biggest challenges with full-fibre broadband is that you don't know what

you're missing until you experience it. Until you actually see what this technology can do for you, you don't actually realise that it's a good idea. So we’re taking a technology demonstration out into the high street where people can actually experience what full-fibre broadband is. You’ll be able to see for yourself just how quickly a Netflix

“This is without doubt the largest single private investment in the Island in decades. Our total investment is now in excess of 50 million pounds. That's a lot of money by any standards and it's certainly a lot of money for an island the size of the Isle of Wight. We're definitely seeing lots of recognition from the business community but lots of interest from our potential residential customers as well. Our sales are higher than they've ever been with lots of enquiries expressing interest.” John Irvine, WightFibre JULY 2019

movie loads. We’ll have PS4 and Xboxes so that gamers can see what the gaming experience is like on a full-fibre connection. Gamers know more about the inner workings of broadband than most others do, so we will look after gamers. We'll have a small meeting space where we can meet with businesses and demonstrate some of the technology benefits to them too. A full-fibre broadband connection which has high availability and high reliability makes it a complete no-brainer for a business to start thinking about moving into the cloud and moving their phone systems on to VOIP without worrying about the quality or availability of the system. We'll also have some customer service advisors on board to help with any questions.

What does Gigabit Island mean for the Island now and for the future? Two years ago the UK was nearly bottom of the global league table for full-fibre broadband rollout and still today less than five percent of homes in the UK can get full-fibre broadband. WightFibre’s Gigabit



“Our churn rate is remarkably low so and we do have a really loyal customer base. We work hard to earn that loyalty and we're working hard to reward that loyalty too. Last month we gave away 100 pairs of Isle of Wight Festival tickets to our customers and we have rewards programs throughout the year. We still give them a good commercial deal but we also try to give them a little bit extra as best we can.” John Irvine, WightFibre Island project puts the Isle of Wight firmly in the first ten percent of the country when it comes to full-fibre roll-out. On top of this the particular type of full-fibre broadband we're deploying here is also better than most other types. Every single home on the Island is getting its own dedicated fibreoptic cable which it won't have to share with its neighbours or the next street. We really have a totally future-proof technology that is going to stand us in good stead for decades to come. The world really is our oyster. The WightFibre Gigabit Island is all about removing connectivity barriers so that the Island can leapfrog to the forefront of digital innovation. That's both in terms of consumer technologies that we will use in our homes but also in the context of commerce. Digital startups and companies rely on really good connectivity in order to be able to work and to thrive. I'm hopeful that a digital infrastructure such as this on a commerce level is going to attract lots more digital companies to the Island, giving the economy a lift over time. This Island could become known for digital innovation.


Why is it important to WightFibre to be sponsoring the Chamber’s Expo for a second year? You’ll be there with the WightFibre mobile store – what’s your message to Expo attendees? WightFibre is a local island company and we have a huge desire to give back to the Island’s community. The Chamber’s Business Expo is probably the single event of the year where a large number of Island businesses come together. It makes sense for us to support that, to ensure that Expo keeps running year after year. It's also a great brand awareness exercise for us. We'll meet new people and we’ll definitely get some new customers out of being there, but it's also about letting the whole Island business community know that we exist and that we're here. If you pop in to our WightFibre mobile shop you can experience ultra-fast future-proof gigabit broadband first hand. It’s a different kind of broadband.





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JULY 2019




The countdown is on! Don’t miss Expo 2019 on




You’ll be part of the biggest day of the year for networking, joining more than 60 exhibiting businesses and hundreds of attendees. Organised by the Isle of Wight Chamber of Commerce, the one day event at the Lakeside Park Hotel in Wootton brings the Island’s business community together for a high value day packed full of quality networking opportunities, seminars and exhibitor offers.


Top Mops is the Island’s largest independent contract cleaning company – your one-stop shop for all your cleaning needs. Whether large and small, commercial and domestic, floor to ceiling and including windows, gutters, fascias, high level cobwebs, paving, driveways, patios; clinical, educational, factory, office, retail — you name it, Top Mops cleans it.

Established for more than 30 years, Hillbans Pest Control is not only the Island’s largest pest management provider, but also the only CEPA-certified and BPCAaccredited pest control company. Providing the broadest range of services, with a 24-hour emergency callout service 365 days a year for our contract clients, covering all aspects of pest control including rats, flies, cockroaches, bedbugs, fleas, mice, moles, spiders and much more, which need to be resolved fast by an experienced team of pest control professionals.

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Expo starts at 10am and it’s open to everyone. It’s free to attend. You don’t have to be a Chamber member to come along, although if you’re thinking about joining the IW Chamber it’s a great place to start and the team will be there throughout the day! It’s a brilliant way to engage with potential new clients and partners, regardless of the size of your business. If you’re a start-up or new to the Island it’s a great way to connect with businesses that can help you to grow. From finance to ferries, printers to pest control, water to websites, you’ll find a huge range of Island companies at Expo. If you’re a well-established business it’s also a highly convenient way to catch up with existing customers and clients, making the most of the buzzy networking zones at the Lakeside Park. “We know that the Chamber’s Business Expo is a huge part of the Island’s calendar,” says the Chamber’s CEO Steven Holbrook. “Businesses use Expo as their premier opportunity to promote themselves, to meet up, to entertain key contacts and to make the most of the high value networking on offer.”

Expo 2019’s headline sponsor is WightFibre who will be welcoming Expo attendees aboard their brand new mobile shop. It’s a chance to see how ultrafast broadband can make a huge difference to your business. “The Chamber’s Business Expo is probably the single event of the year where a large number of Island businesses come together,” says WightFibre’s CEO John Irvine. “If you pop in to our WightFibre mobile shop you can experience ultra-fast future-proof gigabit broadband first hand. It’s definitely a different kind of broadband.”

PC Consultants is a multi-award winning company, which has led the IT service and support industry on the Island for more than 25 years. A team of 20 professionals with more than 350 years of combined experience ensure clients of all sizes and sectors across the Island, nationally and internationally receive the very best service and support. This experience, knowledge and proven track record is reflected in the company's consultancy team, who enable organisations to prosper through the strategic business planning and implementation skills which enable them to accelerate growth and success.

Lifeline, a family-owned, multi award-winning company, has been protecting Island homes and businesses for almost 30 years. It is the only Island company with the prestigious NSI Gold certification, the UK’s leading accreditation body in this industry.   Lifeline has a dedicated team of professional surveyors, expert engineers and a fantastic customer support team, all working together to design, install and continue to look after the perfect bespoke fire and security solutions for your home or business. Lifeline offers 24/7 protection for complete peace of mind with smart device-controlled CCTV, fire and security systems using the latest innovative technology.  

Unit 5, Enterprise Court, Nicholson Road, Ryde, PO33 1BD

The Island Security Centre, Riverway, Newport, PO30 5UX T: 01983 521621 E: W:

T: 01983 811711 E: W:

JULY 2019



Make a day of it Doors open at 10am and we close at 5pm. Make the most of the day – allow plenty of time to visit the stands. Why not use Expo as an opportunity to catch up with clients and schedule in meetings ahead of the event?



a p p u C Expo

nds at our frie h the it w up viding teamed o will be pro e d e ’v t e s W d wh d Roa Roaste tea and Islan e day. Island l th e t b u a L gho Wight e throu e ff o c filter

Expo 2019


We have seminars running throughout the day including: 10.45

IW County Press

Digital marketing solutions to suit your business Alan Marriott, publisher, and Geraint Watts, digital marketing consultant.


Gigabit Island – Digital Island – Smart Island.


IW Council Regeneration.


Alex Tana Coaching

What great broadband can do for your business, with WightFibre’s John Irvine. The future of work – co-working and incubation, with Dr Chris Brammall.

Expo Photography

of you and your stand Our official event photographer is Robin Crossley who will be taking photos throughout the day for use on social media and in future editions of Island Business. Robin will also be offering an Expo special rate for professional photos of your team at your Expo stand.

Discover the power of business coaching.

Roach Pittis is the Island’s premier law firm, with strong connections to the Island business community. It is a full-service law firm and deals with all aspects of commercial work, from establishing businesses, mergers and acquisitions, contract disputes, debt recovery and employment law. Roach Pittis’s reputation for first class, practical legal advice has been built since 1873. The firm responds to clients’ needs with prompt, clear advice, based on a thorough understanding of their situation and requirements.

WRS Systems offers tailored EPOS solutions to the hospitality sector, including installation, servicing and on-site training. It is committed to providing innovative, reliable and secure systems to businesses large and small, from national multi-site retail chains to local independent retailers. WRS aims to provide a first-class service, designed with the customer and the conditions in which the end user has to work in mind. The WRS team has recently expanded to 28 skilled, experienced staff and the company's reputation is built on a personal, flexible and reliable approach, while tailoring every system to suit the most demanding retail and hospitality environment.

60-66 Lugley Street, Newport, PO30 5EU T: 01983 524431 E: W:

Systems House, The Courtyard, St Cross Business Park, Monks Brook, Newport, PO30 5BF T: 01983 533888 W:





ADVERTISEM ENT in Island Bus ine ss magazine

Check out ou r competition to win a free advert in this magaz in e– enter by sign ing in at each o f our scanners, loca ted around th e Expo, powered by W ight Compute rs

Register now Go to and register now for speedy entry on the day as well as access to Expo updates and competitions.

Eldridges Solicitors is an established firm offering a variety services for both businesses and individuals. These include commercial leases, property development, employment matters and debt recovery, as well as a services for individuals, such as probate, conveyancing and family matters, all of which have allowed the personable staff to become firmly ingrained in the community, while focusing on the needs of local business. 36 St James Street, Newport, PO30 1LG. T: 01983 524741 Avenue House, Avenue Road, Freshwater, PO40 9UZ. T: 01983 752492 E: W:

JULY 2019

If you require engineering, design or draughting resource, think Medtec. MedTec is a ISO9001-accredited company, which offers a CAD and engineering design service, supporting clients through every stage of the design process, with the capability and knowledge to offer complete turnkey solutions. The company's experienced design team takes on tasks from its East Cowes office and are also available for contractual work at client locations. RNLI Building, Clarence Road, East Cowes, PO32 7HB T: 01983 294974 E: W:

All Things Printed is an extremely friendly, professional printing company, which was formed to make the sometimes daunting process of print-buying simple. Bring your ideas to life, from business cards, leaflets, corporate literature and roller banners, to branded clothing and merchandising. Whether you are looking for just one copy of an item, or hundreds to thousands of copies, you will get the same level of personal attention. Since starting 16 months ago, All Things Printed has received some amazing testimonials from both Island and mainland clients. Call the team to find out more — they will be delighted to help. The Innovation Centre, St. Cross Business Park, PO30 5WB Tel: 01983 550458 E: W:

DataSwift is a trusted IT and networks partner to more than 200 customers across the Island. The company delivers customer-focused, reliable and secure technology services including IT support; communications and networks, cloud and cyber security solutions. Its customers are its number one priority and the team strives to deliver first-rate IT Services, every day. Unit 4 Wootton Business Park, Whiterails Road, Wootton, PO33 4RH T: 01983 885153 W:



Businesses exhibiting include: Alex Tana Coaching All Things Printed Ltd Artecology Ltd Betapak Brightbulb Design Ltd Churchers Solicitors Crossprint DataSwift IT & Networks Education Destination Eldridges Solicitors EV Connextions Fortis Energy Fusion Finance Glanvilles Damant Legal Services Go Internet Hillbans Pest Control Hovertravel HTP Apprenticeship College IDM Ltd The Island Tea & Coffee Co. Isle of Wight College Isle of Wight Council Connect2Work Isle of Wight Council 1Leisure Isle of Wight Council Regeneration Isle of Wight County Press Isle of Wight Distillery Isle of Wight Espresso Isle of Wight NHS Trust Occupational Health and Ambulance Training & Community Response Services Isle of Wight Observer JR Zone L & B Training Leslies Motors Lifeline Alarm Systems Mattinson Associates MedTec Design Services Nosy Design Onward Offices Ltd PC Consultants Red Funnel Roach Pittis Solicitors Ltd Robin Crossley Photographer Sandham Office Services Ltd Spyder Stackhouse Poland Ltd The Tomato Stall Top Mops Contract Cleaning Limited University of Portsmouth Vectis Group Security Ltd Vectis Refrigeration Wight Computers Ltd Wight Crystal WightFibre Wightlink WP Recruitment & HR Ltd WRS Systems

The first and only distillery on the Island was licensed in 2014 by friends Xavier Baker and Conrad Gauntlett. Combining a wealth of experience in brewing and winemaking with locally sourced ingredients, they created a range of premium spirits, including their signature Mermaid Gin. The IW Distillery is committed to environmentally friendly production, the preservation of the Island and the marine environment. The Mermaid Bar, Pondwell Hill, PO33 1PX T: 01983 613653 W:

Stackhouse Poland is an award-winning independent insurance broker with a network of offices across the UK. Its Newport office has been helping local businesses, charities and private clients for more than 25 years and providing individual solutions for individual clients. 42 Quay Street, Newport, PO30 5BA. T: 01983 522577 E: W:

Hovertravel is the fastest cross-Solent ferry with a journey time of just ten minutes, plus easy onward connections to coach operators and rail stations with the HoverBus. Hovertravel Limited, Quay Road, Ryde, PO33 2HB T: 0843 487 8887 W:

Supported by




DRIVING SUCCESS: IW LOTTERY helps Bump Express and CNC Coatings to grow with major loan Island businessman John Nightingale has been able to invest £35,000 in to his business, buying new state-ofthe-art technology, thanks to the support of the Isle of Wight Lottery. John is a director of Bump Express and CNC Coatings, based at Lake Industrial Way, where his team provide professional repairs to car body work scratches and scuffs as well as alloy wheel refurbishment, leather refurbishment and aqua blasting. “Our new machinery will transform our business,” John explains. “The amount of work we can do has more than doubled because our processing times are now much faster. Our core business is powder coating wheels and we can now process up to three complete sets of wheels a day whereas before we'd struggle to do maybe one and a half. Having a sliding hook mechanism means we’re also having to lift the wheels a lot less, which means we can work much faster. Our new, bigger oven will also open up other markets for marine engineering and prototyping.” John applied to the Isle of Wight Lottery to borrow £35,000, which is the largest amount of money that the loan panel has ever approved. “Borrowing the money was actually really easy,” John says. “I knew what I wanted to do. I know our market and I knew how I wanted to grow the business by investing in machinery. We did all of our number crunching and I put it all into our bid. The loan panel were very complimentary about our plan and they approved the £35,000 interest free loan in just 10 minutes.” JULY 2019

John works with his colleague Mark but he’s getting ready to create a new position to help him deal with the increased workload. “I would urge any business looking to grow to look at the IW Lottery,” John says. “I’d looked at leasing the equipment or going for a bank loan but the IW Lottery was able to lend us all of the money that we needed, at 0% interest. The terms have been very flexible and we’re paying the £35,000 back over three years, if not sooner. Having the money upfront before we bought the machinery also put us in a strong position to negotiate and get exactly what we needed, delivered very quickly. I’m massively excited about the future of the business and we couldn’t have done this without the IW Lottery.” The IW Chamber’s Chief Executive Steven Holbrook visited John at his workshop in Lake to see the new machinery in action. “Bump Express and CNC Coating’s loan is another great example of an established business that has been able to continue to grow with the help of an interest free loan,” Steven says. “The Isle of Wight Lottery is there for businesses of any size, and it isn’t just for startups. The lottery’s interest free support is unique and if your business wants to grow, or needs investment to create or sustain jobs, then talk to us.” Since its inception in 2001 the Isle of Wight Lottery has helped create thousands of local jobs by giving financial support to growing businesses. Whether your business is a new start up or an established business looking to move to the next level, you could get even bigger with the support of the Isle of Wight Lottery. Find out more at



The intelligent way to reach local consumers.

The name is new— but we’ve been a part of your community for generations. LOCALiQ is the B2B name for all that Newsquest and The County Press does today, from our trusted Isle of Wight County Press newspaper, which has been around since 1884, to websites to digital marketing services which can help you reach new customers as you’ve never been able to reach them before. It encompasses all the things that we can offer, including online advertising and best-in-class digital marketing, backed by a huge amount of data gathered from our 1.5 million local campaigns and 30 million monthly users.


The journey your local customer takes is complex, but your marketing doesn’t have to be. Let us put our intelligence to work for you. LOCALiQ offers all the solutions you need to reach local customers: • • • • •

Build your presence Drive awareness and leads Grow your audience and connect Manage your leads and customers Know what works

6.2 million

200 websites

Newsquest reach over 6.2 million followers across social media platforms

Almost 30 million unique browsers, generating over 213 million + page views every month



Local marketing is no longer about any one marketing tactic... IT’S ABOUT KNOWING LOCAL In the ever-changing world of media, The County Press remains the go-to regional newsbrand on the Island. It is a powerful force for our loyal followers seeking trusted local news content.

Price 90p

Friday, September 21, 2018

It is a title which appeals to a diverse demographic and will continue to attract an audience that has the disposable income to invest in your goods and services. Our marketing opportunities encompass the very best of our cutting-edge digital marketing services portfolio, traditional print advertising and consultative approach to ensuring we deliver a truly wellstructured marketing campaign for you.


Tunnel vision

Put our experts to work for you and we believe you will have the best marketing partner a business can have.

New fixed link from Whippingham to M27? THE GROUP behind the proposed Solent Freedom Tunnel fixed link has unveiled a new proposed route. Pro-Link, which formed in 2014, has devised a new tunnel scheme leading from Whippingham to a mainland entrance near the M27 east of Whitley, via Lee-on-the-Solent. The scheme will incorporate approximately 2kms of exposed surface road, and all other construction will be underground. The group initially devised a route that spanned from Arreton to points in Gosport and Fareham. It then moved the Island entrance to Whippingham. Pro-Link explained why they have moved the proposed mainland tunnel entrances: “As more discussions progressed with the Gosport and Fareham authorities, it became clear that a big concern was the expected increase in traffic pressure on the Gosport peninsular, should Island vehicles enter at that point. “A solution needed to be found to not only avoid increased traffic in that area but to actually lessen traffic congestion above ground. To have

By Lori Little

the Gosport and Fareham authorities support the scheme, they needed to be offered benefits from the tunnel scheme that would not only improve vehicular mobility but also radically improve quality of life for residents, while providing regional economic gains. “The Portsmouth and Southampton authorities quickly became interested in the tunnel route. They realised instantly that much traffic travelling to or from the IW would no longer be required to pass though their already congested cities. “Knowing that this traffic also causes pollution problems while being marshalled and loaded on to ferries, especially in times of extreme temperatures (heating or air-con while stationary), they had no objections. “Both private and public funding is envisaged as the most likely way to pay for the project — two thirds and one third respectively. l Cont. on page 2.

Michelle and Jason Dight on their wedding day with Prime Minister Theresa May. Picture by Neil Hunt Photography

Who’s that in your wedding pics? COWES couple Michelle and Jason Dight got a shock when they posed for wedding pictures on Cowes Parade on Saturday. The couple, who had married

earlier at Cowes Yacht Haven, were cuddling up for some romantic snaps when they were joined by Prime Minister Theresa May. The country’s senior

politician just happened to arrive on a launch near the Royal Yacht Squadron as Mr and Mrs Dight smiled for the camera. Full story on page 3.


Facebook followers


Twitter followers

Source: Social media followers as at Nov 2018, Telmar data Sept 2018

Why multimedia? To align with changing customer behaviour and to stay ahead of the competition, our company has evolved to offer exciting, innovative digital solutions as well as our traditional print offering. We provide integrated solutions that take the best of digital marketing solutions and print advertising to help you reach the right audience.

To book your FREE consultation with one of our LocaliQ specialists contact: Simone Rose t. 01983 521333 e.

JULY 2019





Software company Powered Now first released its business management software in 2012. Since then the app has been downloaded and installed by 100,000 businesses with more than 5,000 regular subscribers. Powered Now employs 25 people, with twelve staff in the UK including ten at their office on Clarence Road in East Cowes. Powered Now’s software development team of eleven is based in Budapest. Founder Ben Dyer talks to Tom Stroud. What does Powered Now do? Who is your typical customer? We are predominately for the trade, for small businesses like builders, electricians, plumbers and heating installers. Our software helps these businesses with all of their admin. We’re their “office in their pocket” and they can run their business whilst they're out on the road. Most of the time these are owner managed businesses and they are generally terrible at raising paperwork. If anybody's ever tried to get a quote out of somebody that works in this industry you’ll know exactly what I'm talking about. Funnily enough, these companies are also terrible at actually getting paid as well, so our software helps them manage their invoices, their team and their company. There's a lot of paperwork, with some quite strict regulation for some of these trades. We manage that, all the way through to eventually getting paid and doing their tax return. These companies generally do similar jobs but they all operate completely differently with their own workflow. Trying to build software to manage that is therefore very difficult. One size doesn't fit all and I think that's where we are leading the way. We’re probably the first real company in the UK that's focused on mobiles because mobile is the big game-changer for this industry. Probably 75% of all of our paying customers are in the UK. The english-speaking world is pretty good for us and we have subscribers in America, Australia, New Zealand and South Africa as well as in continental Europe too.

So why the Isle of Wight? What brought you here and what keeps you here?

Ben Dyer

CEO of Powered Now 24

I'm from the Isle of Wight, born and bred. I started working here as an apprentice at BAE Systems. I did what everybody of a certain age does which is leave the Island, then after a while I thought to myself “this is lovely here, I want to go back”. Our original plan for Powered Now in the UK was to be based in Portsmouth but every time we looked to recruit we would hire people from the Island, with eventually four of us getting the hovercraft every morning! Being on the Isle of Wight has been unbelievably useful for us because it’s a smaller community so when you're hiring for a role most of our people will come from THE BUSINESS MAGAZINE FOR THE ISLE OF WIGHT


recommendation. That’s powerful and it means we've been able to scale our business infinitely quicker than if we were competing with everybody else in Portsmouth, Southampton or even London. The Isle of Wight has been awesome because there are so many people here stuck in roles, positions and jobs which are completely inappropriate to them. Not everybody's willing to get on the hovercraft every day. In our sales team we've got two former baristas working for us, who completely understand how to deal with people. For them to transition into a role where you talk to people about technology isn't really that difficult, you just have to talk about the benefits. We are looking for the right people for the job, rather than people who are already in that job doing that type of thing.

What have you learnt? There's a reason why the trade industry hasn't necessarily been dominated by software suppliers… that’s my biggest takeaway! The world is changing very quickly and the mobile revolution and digitization of business happens much slower than you generally think or hope that it would. You can't force a market and you have to be a bit more patient than we first thought. The good news is that every single year people are retiring and a whole bunch of people are coming into

JULY 2019

the markets and they have different requirements and expectations and - actually - that's where we fit. In my opinion, the younger you are, the higher level of expectation you have from the people that are providing the service. For trade companies to continue to compete they've got to be a bit smarter and provide reliable documentation immediately. The fact that there’s an ongoing joke about tradespeople being hard to get hold of tells you everything doesn’t it?

Are you excited about the future? I am. Despite this current bleak political and economic outlook I think things are actually very positive underneath. Technology is freeing people up and I think people are working smarter. We don't have to think in the same way that business always has done in the past. There's a huge opportunity for kids and young people as well. I've got a 14 year old daughter and the job that she will end up doing probably doesn't even exist right now. Our business is scaling, we're getting pretty big and that has its own set of challenges. I was on the train to London yesterday and there were people talking to their phones, not having a conversation with anybody, but talking to their personal assistants. Technology's moving so quickly. The challenge for us to make sure we're on top of the technology wave.



Lin French, Gary Todd from East Cowes Victoria Athletic Football Club, David French

Adam Povey receiving his Level 2 in Pest Management award from Mark Butler of Killgerm, at a recent trade show.

Ten years of 5 Star Pest Control: A decade of delivering pest control solutions to Island businesses and homes David French, Managing Director of 5 Star Pest Control (IW) Ltd, began his pest control career on the Isle of Wight in 1993, working for Hillbans Pest Control as a field technician and worked alongside another technician who had worked for Medina Borough Council. His primary role was to provide pest control services to the Island local authority residents and some commercial properties. Several years later, David took over the running of pest control at Hillbans, but as the local authority pest control services was lost to a national company, it left him with only 38 commercial contracts and little of no domestic work. He steadily built up pest control until eventually became the General Manager with 5 field technicians, a dedicated administrator and over 550 contracts across the Island, Hampshire, Dorset and Sussex. He also took them through the BPCA Accreditation qualification, which they still hold today. During this time, he took the BPC Diploma part 2 and was awarded the Charles Keeble Award in recognition of the highest pass mark in his year.

In April 2016 Adam Povey joined the company and in February 2017, after having completed the in-house training program, passed his RSPH Level 2 Award in Pest Management. This is one of the proudest achievements for 5 Star Pest Control. Adam is now working towards taking his advanced qualification. 5 Star Pest Control became the first Island company to become BASIS Prompt registered and becoming the only NPTA accredited Isle of Wight pest control company as well as the first Island pest control company to achieve the Buy with Confidence Trading Standard accreditation. They are also Associated Members of the BPCA. 5 Star Pest Control are the contractors of choice for the Islands BRC and SALSA accredited businesses and have been carrying out Biologist Audits based on experience and expertise. This satisfies the requirements of both customers and BRC and SALSA auditors.

“I will be taking the Certificated Biologist Qualification soon, both to test myself and if successful, formalise my qualifications,” David Suited & booted to treat Wasps. says. “Working on the Island and serving the Having achieved all he wanted to at Hillbans, Island community for the last 26 years, has he started 5Star Pest Control 0n 9th May 2009. been a privilege and we are looking forward Day one – no contract and no work! to the future. More qualifications are on the horizon for both Adam and myself. I still pinch myself at how lucky I am to live and work Not wanting to take on business debt, he was in a position to allow on the Isle of Wight, having the good fortune to be married to a the business to grow organically. wonderful Island girl, who also runs the administration, and me!" David is well known within the pest control industry and community on the Isle of Wight. Once word of mouth went out, customers started to come to him. The Island is a small community and 5 Star Pest Control has achieved growth mainly through recommendation as they are service lead. “The business has grown steadily over the last 10 years, often through recommendation rather than advertising, which, after all is the best advert there is,” David says. In 2010, David’s wife, Lin took on the roll of office administrator in a part time capacity. That has now become her full-time job.




Celebrating excellence, ermc offer skilled technical knowledge and experience in architecture, surveying and estate management disciplines. Serving the Isle of Wight and Solent Gateway since 2002





Proud to be a founding partner in the Construction Property Partnership








A view of the Isle of Wight Unesco Biosphere. Designation proudly ww v attained by our Island community June 2019


H 01983 539730

Red Funnel

Business Solutions Making your business, our business I’d like to...

From the smallest parcels to full loads, from drop-trailers to over-size vehicles, we are unique in offering a dependable, fully account managed 24/7 service for anyone wishing to transport freight across the Solent. Working with our partners, Steve Porter Transport and Acclaim Logistics, we have a solution that meets every requirement.

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Brian Marriott, Chris Scott & Ben Woods



Landmark publication on sale now following launch event at Nunwell House

The Wight Book is a lavish, large format, hardback publication that promotes the Isle of Wight as a positive and progressive place to live, work and play. The not-for-profit, independently published book has been two years in the making and within its pages readers will see why the Island is globally recognised for its history, ecology, innovation, outdoor activities, events and entrepreneurial spirit.

investment on the Island and be of general public interest. The book would be written by Island authors, with stunning images from the best local photographers, working with local printer, Crossprint. It has been a fantastic Island effort.

The Wight Book was officially launched at Nunwell House in Brading on Friday 7 June with more than 250 guests including the 70 Island business sponsors, 10 photographers, 24 authors and the team of 22 volunteers who helped to make The Wight Book happen. Sponsors of the launch event at Nunwell House were Wight Fibre, West Bay Health Spa, Rouse Limited and Medina Food Services.

The Wight Book is a collaboration between Chris Scott, designer Brian Marriott and photographer Ben Wood who hope that anyone on the Island browsing this book will feel immense pride. Mainland readers will be astonished at how vibrant, inventive, creative and active this small Island is. “We punch well above our weight,” Chris says.

Founder Chris Scott said, “Our journey has been a long one. Over two years ago I was hooked on the dream of producing a coffee table book that celebrates everything that is good about the Island we all love. It would be used for inward

The book is available to purchase online at www. and is delivered free to Island addresses. IW Chamber members can purchase copies at £70 which includes a £10 donation to WightAID.


“What has amazed me is the level of sponsorship for this book. This is a not-for-profit publication with all net proceeds going to local charities. In approaching the Island’s businesses, I have been amazed at the generosity and interest in this project. I thank everyone who has been involved – including the sponsors of the launch here at Nunwell House today.”



JULY 2019



We are offering a


Print is the perfect partner for businesses marketing online. It can drive a larger, more engaged audience to websites and social media channels.

Print is being used to drive traffic to businesses’ digital platforms and to tailor sales messages to the type of customers it wants to reach.


• • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • •

With the advances in digital printing, corporate printing can now benefit from tailoring the printed message so that the right message reaches the right prospective customer. Gone are the days when all printed items had to be the same. Crossprint Media, The County Press’s print partner, has invested heavily in its facilities to provide businesses with print options that can be customised according to the sales campaign.

In the US where currently digital marketing is even more widely used than in the UK, print is growing rapidly. This is due to the use of print to complement the campaigns of established and emerging digital channels.

Print’s place and growth in the marketing mix To achieve the best results for any sales and marketing campaign, an approach which combines both print and digital marketing should be used. Multi-channel campaigns are far more likely to reach prospective customers this way. THE BUSINESS MAGAZINE FOR THE ISLE OF WIGHT


When you introduce a prospective customer to what your business is offering, how do you want them to see you?

Using our door to door distribution services and our digital platform we can connect you with

Over the years Crossprint Media has worked with thousands of companies, organisations and individuals across a vast array of markets who we ask the same question to each time.

2.5 million

prospective clients across the entire country.

It’s not always as simple as you might think. What you might believe people see may not be what others do. Using our wealth of knowledge and understanding of demographic audiences, trends and marketing reach, we can work closely with you to ensure your message creates maximum visual impact in a format that is right for its audience.

From simple print requirements where customers provide their own artwork, to complex marketing campaigns, Crossprint Media offers highly competitive print solutions tailored to your needs and can print from as little as one copy to many thousands, providing exceptional quality every time. JULY 2019

• • • • • • • • • • • • • • • • • • • • • • • • •

Our team of specialist graphic designers and product creators have a proven track record in the creation of printed marketing products and can transform BASIC into BRILLIANT.

We are offering Chamber members a FREE consultation to demonstrate how our specialist marketing team can help maximise your business’s reach. Come and join us for a coffee... Contact: Karen Quickenden on 01983 524885 or email 31


The IW Chamber Mini MBA A management development programme with a difference The Mini MBA is delivering a brand new learning experience for the Island. Island businesses are developing their staff with high level management training, offered exclusively by the IW Chamber of Commerce. The Mini MBA programme has been created to provide local businesses with high quality, industry accredited training. The sessions are delivered by experts at highly focused one day courses without the need for delegates to travel or stay overnight. It’s a highly cost effective way of learning, saving time and travel costs, whilst also developing an Island alumni network.

Join the Mini MBA programme

Students undertake four one day core modules covering: Finance, People, Management and Business development plus a one day Enrichment module of their choice to further develop personal growth.

The Mini MBA blends practical insights into a broader understanding of the business world focusing on real business and industry issues. The programme is also recognised as a testing ground for people who are not certain they want to invest the time or money in an MBA or other management award.

The Mini MBA has been embraced by businesses of all sizes and from many sectors, with host venues and guest speakers drawn from key Island businesses.

Meet the lecturer: Sean Foley and the People module “The People Module is a critical component of any leadership development programme. There is no leadership without the team and leadership starts within each of us. As Socrates said, ‘Know thyself first’ and one of the best ways I have found to start the journey of knowing ourselves is through Emotionally Intelligent Leadership and that is what the People Module focuses on. “I have had the pleasure of lecturing on the Mini MBA since its inception 4 years ago and the joy continues with every student group who completes the module. I believe students gain a greater understanding of how "who they are being" on a daily basis positively or negatively impacts their business. “They learn key takeaways along with a simple 3 step system to lead themselves and others to successful outcomes no matter what the challenges. “The mini MBA is good for people, business and the Isle of Wight's future successes as we grow, develop and implement high-performance practices in Island businesses.” Sean ‘The EQ Commando’ is a dedicated coach and trainer with 30 years of real


This is delivered through a curriculum which emphasises the application of teamwork, problem-solving and strategic thinking for managers. The syllabus also provides the opportunity for students to augment learning through additional ‘enrichment’ modules to further enhance personal skills. Sean Foley

world experience forged from Combat Operations with The Royal Marine Commandos, 3rd world Leadership Development Expeditions to Management and Executive Training and Development for multi-million dollar companies and SMEs alike. His breadth and depth of experience coupled with his passion for helping others succeed in extreme environments underpins his proven ability to understand, engage and empower teams, managers and leaders to get the results they need.

The Chamber Mini-MBA recognises that people have enormous experience and knowledge of their own business, and that this can become powerful when combined with new ideas and insights into the major contributors to business performance.

The Mini MBA programme is priced at £199 +VAT per module for Chamber Members, with total investment of £995 +VAT. It’s £299 +VAT for non-members per module, with total investment of £1495 +VAT. Find out more about the IW Chamber’s Mini MBA at

He brings together a unique blend of military experience, business management understanding, personality & behavioural profiling and extreme experiential learning to develop high emotional intelligence, resilience and compassion in leaders and managers. THE BUSINESS MAGAZINE FOR THE ISLE OF WIGHT

    

   

01983 521112

The Observatory, Westridge Business Park, Ryde, Isle of Wight, PO33 1FX 


Notes To Self Ben Willows, Chief Executive, UKSA Is the Isle of Wight a different place to do business? The Isle of Wight is an amazing place to do business with a brilliant sense of community. Businesses want to succeed and do well for Island people. I don’t think you get that in other places necessarily. The discussion is not just about your own business doing well, I believe there is also consideration taken by many Island businesses on how they can support and improve things here on the Island. The other great thing about the Island is its connections to other parts of the UK. It’s easy for me to get to a conference in the Lake District or a meeting in London.

What advice would you give that younger version of yourself?

What was your first job? My first ever job was at 16, working at McDonalds, generally doing the late close downs in Northampton.

What was your first proper job? I started work as a full-time professional instructor at UKSA in Cowes. I went on to work abroad within the watersports and yachting industry, and sailed professionally for several years. I worked my up through operational management positions to become a director at UKSA where I oversaw all operations and revenue generation activities before being appointed as CEO in 2016.

What have you learned about business? It’s tough and it’s competitive so surround yourself with the best people you can. Share concerns and challenges and allow


the experts and great people around you to help solve them. You must never paralyse or hold back the business and its people with indecision or lack of direction. As the CEO and a leader the business and its staff are reliant on you making decisions both big and sometimes small to provide direction. Decisions you take won’t always be perfect but it’s so important as a leader that you provide direction and make decisions to allow the staff to deliver and do their best work. Indecision from leaders is crippling for a business. Stay focused on where you want to go and on implementing the success factors that will enable you to reach your goals.

It would be the same advice I regularly give to the young people I see at UKSA. You don’t get anything for free in life or business. If you sit there hoping, expecting or feeling that you deserve something to happen to you then I can guarantee that someone else or ten other people will step in front of you and make it happen for themselves. You have to strive to influence, not be influenced. Employers don’t generally look for exceptional technical expertise. They look for the right attitude, the willingness to learn and take on new challenges. Always be positive, even if you don’t feel like it. If you can take problems away from your boss and make their life easier you’ll be recognised for it.

What have you learned about yourself?

Be honest and always be friendly and polite. Don’t cover up any mistakes, pick yourself up and learn from them. Even the people you perceive are the most successful are not perfect. They are probably just really good at learning from their mistakes and not letting their errors slow them down or affect their confidence.

I’ve learnt that I’m still learning everyday. Don’t stop taking on new challenges, experiences and learning. If you sit in your comfort zone that’s exactly where you’ll stay.

Positivity is key and it’s amazing the difference that it makes. Even when faced with toughest of challenges, adding positivity to the situation can enable others around you to get the job done. THE BUSINESS MAGAZINE FOR THE ISLE OF WIGHT


Think Apprenticeships… Think The Isle of Wight College! Apprenticeships are a COST-EFFECTIVE way of employing new staff or training your existing workforce. THE WIDEST RANGE of apprenticeships on the Island along with a FREE business needs analysis/ consultation, FREE support with government funding, EXCELLENT training facilities and resources, together with HIGHLY QUALIFIED teaching staff and a STATE OF THE ART training facility at CECAMM.

Specialist courses DATE






5 days



Book Keeping


2 day



MOT Testing


4 days



Personal License


1 day



Foundation Excel


1 day



Intermediate Excel


1 day



Food Safety


1 day



Advanced Excel


1 day



IOSH Working Safely


1 day



HABC First Aid


1 day



Introduction to Counselling


6 weeks



18th Edition 2 day taught


2 days



Beginners French


12 weeks



Mental Capacity Act and Depravation of Liberties


1 day



Safeguarding for Managers


1 day



IOSH Managing Safely


4 days



PAT Testing


4 day (1 per week)





5 days



ALSO AVAILABLE - bespoke service to support your business, including Audit/Compliance, Mystery Shopping and any other training you may require


To find out more call 01983 550639 or email


JULY 2019



Networking Chamber

Being a Chamber member means you’re well-connected. Make the most of your membership by taking advantage of our member-only networking opportunities. Tuesday 23rd July 2019

Wednesday 14th August

Tuesday Tea and Toast Networking

Cowes Week Barbecue and Drinks party with Hose Rhodes Dickson

N0 64, Shanklin| 7.30am – 9.30am | FREE Meet members for informal networking in a great location. It’s free to attend, with hot drinks and toast for everyone.

Friday 2nd August 2019

Business Breakfast at Ventnor Botanic Gardens Ventnor Botanic Gardens, Ventnor | 7.30am – 9.30am | £15.00 per person Our guest speaker this month will be Noel Egan from Fusion Finance. Noel asks the question “What can you do when you need to raise money for your business, and your bank has said NO?”. He answers by offering up six simple tips to help you secure that much-needed business funding.

Island Sailing Club, Cowes | 1.00pm – 4.00pm | £60.00 +VAT per person The last few remaining tickets are on sale for this new and exciting opportunity to network and have fun, taking advantage of a three hour open house-bar. Watch the Cowes Week action from the Island Sailing Club, overlooking the racing.

Thursday 22nd August 2019

Thursday Tea & Toast Networking Caffe Isola, Newport | 7.30am – 9.30am | FREE Meet members for informal networking in a great location. It’s free to attend, with hot drinks and toast for everyone.

Book your place now! Go to Being a Chamber member means you can learn more and upskill your staff at our exclusive training sessions Monday 15th July 2019

Thursday 25th July 2019

‘Managing Difficult People’ with BlueTouchPaper Consulting

Free One Day Business Start Up Course

IW Chamber Offices, Newport | 9.30am – 12.00pm | FREE

We offer new businesses the opportunity to take their ideas from paper into practice. We offer a free one day business seminar aimed at people who are starting a business. Get the tools you need to take your idea from the drawing board to the real world. This course is designed for those with a business idea through to those who have been in business for six months.

What do we mean by ‘difficult people’? What’s the difference between ‘difficult people’ and ‘challenging behaviour”? What happens when your own buttons are pushed? Are there other ways to respond? Could such ‘difficult people’ actually be of real value to you and your business? Or do they just cause you a constant headache? In this seminar, we’ll be answering these and other questions to gain new insights into challenging behaviour – and learn ways of minimising the negative impact (whilst optimising the potential benefits) of these ‘difficult people’

IW Chamber Offices, Newport | FREE

Training Chamber




Monday 29th July 2019

Monday 5th August 2019

Leadership Management with Raise Global

A View from the Top: New Perspectives on Leadership

IW Chamber Offices, Newport | 1.00pm – 4.00pm | £5 admin fee It’s easy to get excited about the idea of being a ‘leader’, and ‘management’ can seem dull and boring, but we need both. Leadership is about creative thinking, while management involves systems thinking. To be successful in business – and as an individual – we need a clear understanding of the differences and similarities between them, and to know when to lead, and when to manage. This workshop will increase your knowledge and provide you with practical tools and tactics you can use immediately whether you are a small business, or part of a larger team.

Tuesday 30th July 2019

Delivered by BlueTouchPaper Consulting Isle of Wight Chamber of Commerce Offices 9.30am – 4.30pm | £65.00 per person Leadership is a topic that’s been written about, discussed and pondered over for thousands of years. In this workshop, we’ll be taking a fresh look at what leadership means for you in your own contexts. Whilst there are a number of generally accepted principles of what great leadership looks like, we’ll be considering the implications of a particular definition: “great leadership is whatever works”.

Emergency First Aid at Work Course

Friday 9th August 2019

Delivered by Jigsaw Training & Development Services IW Chamber Offices, Newport | 9.30am – 4.30pm | £60.00 per person

Managing Teams to Inspire

Does your risk assessment of First Aid identify a requirement for Emergency First Aid at Work practitioners? This national Award in Emergency First Aid at Work satisfies the requirements of the Health and Safety Executive, the regulatory body for First Aid. All learners will have the skills and knowledge to provide the organisation with Emergency First Aiders that can provide treatment to their casualties in a prompt, safe and effective manner.

IW Chamber

Patrons Our Gold Patron

1 Day Training Course by In2Action Gurnard Pines | 10.00am – 5.00pm | £125 per person Aimed at Managers – Inspire and transform your staff team, leading to a more loyal, motivated and focused approach from both your team and yourself. This session will explore the personal attributes that are inherent in each one of us, but give you the tools to ensure you utilise them and ensure that your teams do too! You’ll also explore the skills required to ensure fantastic delivery of activities and service and be able to recognise excellence in yourself and inspire it in others. Along the way you’ll receive your very own Mini Me to design and take home which will serve as a constant reminder of the change you’ve made during the workshop.

Our Silver Patrons

Our Bronze Patrons

JULY 2019





500 Leaflets

get 250 extra FREE**

Chocolate Bars & Wrappers

& Books

Talk with us about your project. We can print any quantity and design items specifically to suit you. 01983 524885

A great way to promote businesses, organisations, events and special offers

weddings | events | retail | promotion

6 Panel folded


An ideal way to present your information in a manner that suits your target audience


Boxes & Labels


TwinArch Boxes from £52*

from £86*

The perfect way to promote your event or business or simply say thank you... yum yum!


Six Panel Leaflets from £70*

Chunky Cards & Coasters Multi-layered Business Cards with a choice of coloured centre


Chunky Cards from £35*

We can design and produce boxes, labels and sleeves specifically suited to your products

Custom Business Cards to suit your business any quantity any size! Choice of Card SILK | MATT | GLOSS Laminated Finish VELVET | MATT | GLOSS



Business Cards Double Sided 400gsm card

SOME OF THE ITEMS WE CAN PRODUCE FOR YOU Appointment Cards Banners Booklets Books Boxes Brochures Business Cards Calendars Cards Catalogues Direct Marketing Documents Envelopes Flyers Folders Forms Invitations Invoices Labels Leaflets Menus Packaging Postcards Posters Pull-Up Banners Signage Stationery Stickers Tickets Vouchers Wedding Stationery Plus much more… Print any quantity from one copy to thousands

from £26*


and Bespoke Wrappers

A5 Double Sided – £64 QUOTE OFFER CODE: CPIB419




mmm! Chocolate Bars

01983 524885

Terms & conditions apply. All prices and offers are subject to change. *All prices are based on use of our standard stock for each product and printing full colour on both sides where appropriate. Design service and bespoke finishing available at an additional cost. ** Offer validTHE until ISLE 29th November 2019. THE BUSINESS MAGAZINE FOR OF WIGHT


Chamber Members New

Wooldridge Interiors

Sabrina & Wendy Wooldridge 01983 298168

Onward Offices Ltd Joseph Bagnall 01983 632197

Casper Douglas Solutions Ltd.

Buds Electrical

The Wight Holiday Company

Walking Angels Ltd

Harwoods of Yarmouth Ltd

Savills UK Ltd

Rupert Harding 01983 401302

Sara Cleary 01983 716320

Amanda Miles 01983 760258

Eureco Technologies Ltd Martin Thompson 01983 615599

RSPCA Isle of Wight Branch Suzanne Pugh 01983 840287

Mark Cama 07917693737

Carly Harding 07941 997707

James Brewer 02380 713992

The Wight Book Limited Christopher Scott 01983 242121

Wessex Heartbeat John Munro 02380 706095

Want to join the Chamber?

Call the team on 01983 520777 or online JULY 2019


President’s View By Peter Tomlinson, IW Chamber President

Wednesday 17th July is probably THE highlight of the Chamber calendar, when Expo 2019 – the biggest business focussed event on the Island – takes place at the Lakeside Park Hotel.

of the most productive days of the year”. Expo 2019, like much of the Chamber’s support for Island business, is about providing OPPORTUNITY to business. The Chamber can do all the work of preparing the venue, booking the exhibitors, publicising the event, booking speakers, arranging refreshments and so on, to create the perfect opportunity. But exhibitors and attendees need to seize that opportunity in the right way to get the value from it. So what are the best ways to use the Expo? I will offer a few personal thoughts from my own experience at these events.

More than 60 exhibitors will be promoting their offerings to hundreds of business attendees, making it the premier networking and sales opportunity in the year. The Chamber’s Expo event is unique there is no other similar offering on the Island. Over several years, the format has been steadily adjusted, always seeking to improve the event based on business feedback. The duration, location and timing have all been re-imagined to ensure Expo best meets business needs on the Island, and as a result the scale, both of exhibitors and attendees, has massively increased over the years. I believe this has transformed the Expo from an “I’ll try to drop in if I remember” event into a “We NEED to be there” event. Comments in the early years about “I’m not sure if I (and my staff) can really spare the time” have evolved to become “this is one

I would encourage exhibitors to revisit those famous words “businesses don’t really buy products and services, they buy SOLUTIONS”. Make sure your stand communicates what solutions your business is offering. When an attendee realises that your business can solve their problem, you will have a ready and willing audience for your sales message. But even with the best laid out stand, it is still true that “people buy from people”. Whoever is manning the stand needs to be proactive in engaging with everyone who shows an interest. Those shy individuals, who prefer just sitting at the back of the stand, checking their phone (yes, I see a few every year) simply are not going to seize the opportunity that the Expo offers. Get up front, greet people, engage with them, ask about their needs and opportunities, and go for it! For attendees, I would encourage a bit of preparation. If you know you are interested in certain areas, check the Exhibitor List to

see which businesses from that sector will be there, and have a look at their websites before the event. That way you can make best use of face-to-face time (often with senior management) to address specific questions relevant to your particular needs, rather than asking for general background information that was easily available online. Some exhibitors may be new to you. Stop and take the time to find out what they do, and remember that exhibitors can be potential customers as well as suppliers! Attendees should ensure they have plenty of business cards available, just as much as exhibitors, as there is business opportunity throughout the event. And don’t forget to follow up all leads after the event! To all exhibitors and attendees, I wish you a productive and profitable Expo 2019.


Every month Island Business magazine spotlights the people and companies that are making the news on the Isle of Wight. If you’ve got a story to share with the Island’s business community, start with Island Business. Every edition is emailed directly to thousands of Island business people and the physical edition is racked across the Island at high footfall locations. It’s also directly mailed to all Chamber members. If your business is growing, investing, celebrating, winning awards, appointing new staff or marking a milestone then get in touch. Send your news stories to the editor, Find out more about advertising, marketing opportunities and how we can help you to raise your profile by emailing



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Catch us at the 2019 Business Expo At Lakeside Park on 17th July. Come and see our new mobile store and experience a different kind of broadband.

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Profile for Isle of Wight Chamber of Commerce

Island Business July 2019  

Building the Gigabit Island with WightFibre; Powered Now's Ben Dyer; The Wightbook is launched; Bump Express's IW Lottery loan; UKSA's Ben W...

Island Business July 2019  

Building the Gigabit Island with WightFibre; Powered Now's Ben Dyer; The Wightbook is launched; Bump Express's IW Lottery loan; UKSA's Ben W...

Profile for iwchamber