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Island usiness

January / February

2020

Stepping into 2020: Visit Isle of Wight unveils new destination marketing plans IWChamber member of the year: Wight Computers

Ten years of Vectis Radio British Chamber’s forecast for 2020 Real Employment Law Physio Care Lifeline Security Save the date! Business Awards and Expo 2020

Plus:

Member news and events


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CONTENTS

In this issue...

02 10

Editor’s

News Business news Legal Update Alison Colley

FOREWORD HAPPY NEW YEAR, HAPPY NEW DECADE, HAPPY 2020! In this issue of Island Business we’re looking ahead. For years now when writing this introduction I’ve stopped short of making any reference to Brexit or politics for fear that the position would have changed by the time the magazine was published. Predictions for Brexit and its eventual outcomes are still very varied, although, if nothing else, we’re now clear on the date. Ahead of January 31st you’ll find economic forecasts and Brexit priorities from the British Chambers of Commerce in this issue. Our contributors look ahead to what 2020 may bring for you - Alison Colley provides us with a preview of legal changes this year, whilst Judith Crawford writes about starting the new year in a healthy, moderate way. This month is a milestone for Vectis Radio, marking 10 years since they

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Profile Wight Computers

began broadcasting on the internet. We hear about their journey to FM and becoming a training provider for young people. We also visit a small Island Business with big ideas. Wight Computers are working with many Island clients to develop smart software; Andrew Nordbruch and his team were also named Member of The Year at the recent IW Chamber Business Awards. And yes, it’s never too early to mention the Business Awards! Brace yourself and grab your shiny new 2020 diary in readiness. Dates for the Awards and the Chamber’s Expo for 2020 are inside these pages. Have fun!

TOM STROUD EDITOR, ISLAND BUSINESS

16 20 22 24 26

The Interview Will Myles - Visit Isle of Wight

Vectis Radio BCC News Notes to Self Clare Griffin – West Wight Sports

Events Chamber Networking

Cover image: Visit Isle of Wight

Editor Tom Stroud tom.stroud@iwchamber.co.uk

Advertising Amber Beard amber.beard@iwchamber.co.uk

Isle of Wight Chamber of Commerce Mill Court, Furrlongs, Newport Isle of Wight, PO30 2AA Tel. 01983 520777

Printing & Design Crossprint A Newsquest company

www.crossprint.co.uk

Island Business Magazine – Published by the Isle of Wight Chamber of Commerce While every care has been taken to ensure the accuracy of Island Business magazine the publishers do not accept any liability or provide any guarantee that the information is accurate, complete or up to date. The publisher and its employees and contractors have used their best efforts in preparing these pages and this publication but make no warranty of any kind, expressed or implied, with regard to the information supplied. The views of contributors do not necessarily represent those of the IW Chamber of Commerce. The IW Chamber of Commerce and its employees and contractors shall not be liable in the event of incidental or consequential damages in connection with, or arising out of, the providing of the information offered here. Island Business magazine is printed by Crossprint, an ISO 9001 registered printer based on the Isle of Wight. Contains material sourced from responsibly managed forests, certified in accordance with the FSC (Forest Stewardship Council).

@iwchamber

JANUARY / FEBRUARY 2020

/isleofwightchamber

Isle of Wight Chamber of Commerce

Isle of Wight Chamber of Commerce

01


NEWS

Isle of Wight awards bonanza at south’s tourism Oscars Island tourism businesses have been recognised for their excellence at the Beautiful South Awards, presented at the Grand Hotel in Brighton. Three gold awards, two silver awards, three bronze awards, and two commendations went to Isle of Wight businesses across a range of tourism related activities.

They were also commended in the Ethical, Responsible and Sustainable Tourism category.

Lorry Middleton from Hovertravel picked up the gold award for Customer Service, going through to the national Tourism Superstar Awards run by the Mirror and Visit England, won in 2018 by Cowes man Jim O’Reilly, from Red Funnel.

“I think the Island’s on the up and it’s the place to visit,” said Tom Turney of Tom’s Eco Lodge. “If you’re from the Island, it’s awesome, keep doing what you’re doing and if you’re not from the Island, get down there, come visit and have a good time!”

The gold award for the Small Visitor Attraction of the Year went to the Isle of Wight’s Monkey Haven, an award they previously won in 2016.

Tom’s Eco Lodge, near Yarmouth on the Isle of Wight, took home the gold award for the second year running in the Glamping and Alternative Camping awards.

Tapnell Farm’s sister business, East Afton Farmhouse, bagged a silver award for Wedding Venue of the Year.

Away Resorts Whitecliff Bay Holiday Park at Bembridge, collected a silver medal in the Camping and Caravan Park category. The Mill House in Brighstone on the Isle of Wight took home the bronze medal in the self catering accommodation category. In just their third year, Sibbecks Farm Glamping at Whitwell on the Isle of Wight took home the bronze award for Glamping and Accommodation. Will Myles, MD at Visit Isle of Wight collected the bronze award on behalf on Robin Hill for Electric Woods for Tourism Event/Festival of the Year. See page 16 for our interview with Will Myles from Visit Isle of Wight.

WRS Systems roll-out a revolutionary new kiosk for Costa Costa Coffee customers are being served more quickly thanks to a new kiosk designed by WRS Systems. The Newport based business has worked with software partner Datasym UK and hardware partner Oxhoo to deliver a kiosk that increases transaction speed whilst simultaneously reducing wait times for customers. WRS Systems has been working with Costa Coffee since April 2011. The new kiosk is being trialled in eight UK stores at strategic shopping locations including Long Lane, Farringdon and Costa’s Lewisham store. Emma Wilson, Business Development Manager at WRS Systems comments: “Providing innovative, reliable and secure EPOS solutions for our clients is at the heart of all that we do, together with our principle partners Oxhoo and Datasym, and for good reason. Like us, they offer cutting edge innovation and a philosophy of collaboration at every stage in POS solution development; from design to service, delivery and support. All key requirements for our clients across hospitality and retail, and essential in delivering this revolutionary new kiosk for Costa Coffee.” WRS has installed systems for all 947 Costa sites across the UK and Ireland. The roll-out, which has been confirmed by industry insiders as probably the largest in the UK during the past 10 years, was completed with no loss of trading to any store. WRS Systems is Costa’s sole EPOS provider - currently supporting over 3600 terminals for the Costa Coffee Brand, a number which continues to grow each week.

Save the date in 2020! IW Chamber’s Business Expo returns to the Lakeside Park Hotel on Wednesday 15th July 2020 IW Chamber’s Business Awards 2020 will be presented at Cowes Yacht Haven on Friday 6th November 2020

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THE BUSINESS MAGAZINE FOR THE ISLE OF WIGHT


NEWS

Largest export order for Wight Shipyard Wight Shipyard latest order will take the yard to 13 new builds in just over four years. The commission from Maltese tourism company Captain Morgan Holdings Ltd is the biggest yet for the East Cowes based boat builder. It will see them deliver four new build vessels, two 20m and two 33m catamarans. Peter Morton, CEO, Wight Shipyard, said: "We have been working to develop lighter, more fuel-efficient ferries with the subsequent reduction of fuel costs. The operators see the long-term benefits in using less fuel and thereby reducing carbon emissions.”

Two decades of RFEL Newport based engineering business RFEL is celebrating its twentieth year. The company was first registered on 3rd December 1999 and staff and guests of the company marked the occasion with treats including a staff breakfast and birthday cakes. The company started with a handful of employees based at the home of one of the founders, John Lillington. Some staff from the early days are still with the business and they celebrated their 19 year anniversaries in December. From humble beginnings, RFEL has now grown to employ over 30 people across two sites, with a new production facility opened across from the current Newport head office. RFEL’s Managing Director, Richard Streeter said: “It’s great to see this company grow. The twentieth year is a coming of age for RFEL – we’ve transitioned from a software company to a product company and have a really exciting pipeline of prospects ahead of us and it has been great to be able invite friends, families and guests to our Newport site to help us celebrate this important milestone.”

It’s a double celebration for Wight Shipyard Co which has also been contracted to build the world’s first hybrid surface effect crew transfer vessel. The new craft will service windfarms located off the Dutch coast. “We have built a reputation in the fast ferry arena and commercial marine sector,” said Peter Morton, “But this is a world first, building a hybrid SES for crew transfer. Building greener vessels has been an integral focus for some time now so we are well placed to lead this step change in Crew Transfer Vessels.”

Environmental win for Wightlink

Wightlink has won a top environmental award for its £30million hybrid energy ferry Victoria of Wight. Founder of MyGreenPod.com, Jarvis Smith, presented the People. Environment. Achievement. (P.E.A.) trophy for the Travel category to Wightlink Chief Executive Keith Greenfield at the company’s Portsmouth car ferry terminal. Latest statistics from the European Maritime Safety Agency show Victoria of Wight is the most energy-efficient passenger ferry in the UK. That means she is burning less fuel and releasing less carbon dioxide into the environment than all other ferries around our shores. Combining powerful batteries and conventional engines, she is using up to 17% less fuel than Wightlink’s next similar-sized ferry St Clare. Keith Greenfield said: “We were delighted to be recognised for our achievements up to now in progressing Wightlink’s Green Agenda. We have pledged to do all we can to protect the sea, land and air around us by keeping the Solent clean, recycling as much as possible and reducing waste and emissions. We will announce more initiatives in 2020.” Picture caption: Jarvis Smith from the P.E.A. Awards, in association with Octopus Energy, presents Wightlink’s Keith Greenfield with the Travel Award.

JANUARY / FEBRUARY 2020

03


NEWS

Southern Co-op backs Island milk

Travel Entrepreneur award for In2action’s Karen Karen Ross from In2action has won the Entrepreneur award at the 2019 Revolut Everywoman in Travel Awards. The awards celebrate inspirational women whose attitude, work ethic and commitment to supporting other women are making a positive impact on the travel industry. Karen is In2action’s managing director. She has grown the Gurnard based company from a kitchen table business to one turning over £3.4million, providing services to global blue-chip leisure brands.

L to R - Kaysie Reed (Read's Farm), Matt Elliott and Kirsty Lee (Southern Co-op), Paul Griffin (Briddlesford), Jodie Reed and Mark Reed (Read's Farm)

A new brand of Island milk has been rolled out across Southern Co-op’s Isle of Wight convenience stores. Isle of Wight Milk was launched in three of Southern Co-op's stores at the end of October and sold more than 4,400 litres in the first five weeks. It can now be bought in The Co-operative Food stores in Shanklin, Sandown, Rookley, Ryde, Bembridge, Cowes, Carisbrooke and Freshwater.

“It was an absolute shock to be honest but very exciting!” Karen says. “Although I was the named recipient of the award, it absolutely belongs to In2action and all the amazing individuals and teams that have been with us over the last 15 years, especially the guys in the UK Support office, without whom In2action would not be what it is today. Thanks for all your incredible work! “George and I started In2action together and we have been in the thick of it together since day one. So, thanks to George for being amazing!”

The new brand of milk is produced at Read's Farm in Carisbrooke and is processed at Briddlesford Lodge Farm as a way to protect the Island's heritage, ensure farmers get a fair price and to reduce the impact on the environment by reducing travel distances. Currently millions of litres of milk that are being produced each year on the Isle of Wight are being transported to the mainland for processing. Using Briddlesford's newly installed processing plant will cut the costs of production while ensuring the highest standard of processing with a 12 day shelf life. Matt Elliott, from the Local Flavours team at Southern Co-op, said: "The community has really embraced the milk and shown their support of local producers.”

Content Creators Collaborate with Island businesses Fledgling online magazine The Magpie Anthology has just celebrated its first birthday and is delighted to announce its new contract publishing collaboration on an annual print magazine providing editorial copy and photography. “You have to get creative in monetising an online magazine which is essentially a very large and hungry blog,” says Chrissy Taylor, Creative Director “So creating content for ourselves and others is an obvious way forward for us. House Beautiful and Coast magazines have both featured our content and pictures and we’re very excited about our latest collaborations.” Explaining the other ways of making an online magazine work Chrissy says, “We are using the online environment to our advantage by making audio, downloadable material including podcasts with Island companies like Rouse Ltd and have an exciting project in the pipeline with this for 2020.” The Magpie Anthology team are also working as usual as writers and photographers and both have solid backgrounds in publishing, so it’s been a no brainer to go down this route and collaborate on other magazines. “It all ties in very nicely and we are keen to undertake other contract publishing collaborations.”

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THE BUSINESS MAGAZINE FOR THE ISLE OF WIGHT


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05


NEWS

Diverse Marine certified for ISO9001

Diverse Marine celebrate their first year of trading in June

Cowes boat builder Diverse Marine has been assessed and certified as meeting the requirements of ISO 9001:2015 with the British Assessment Bureau. The accreditation marked the end of a highly successful year for the business, which celebrated its first anniversary in June. The management system covers the provision of boat design, construction, engineering, outfit and refit, including consultancy services for workboats, defence and leisure craft for the UK and global market. “This achievement provides a number of key benefits for customers,” says director Matt Chessell. “Certification to ISO 9001:2015 provides assurance that Diverse Marine has developed its management system to meet the growing needs of customers and other key stakeholders, Identifying future customer needs, improving customer retention through better customer service and improving supply chain management. Diverse Marine has worked extremely hard to ensure our systems and processes are in place and everyone is fully trained. Customer satisfaction remains our key objective.” Diverse Marine will be undertaking Stage 2 audits for ISO 14001 Environmental Management and ISO 45001 Occupational Health & Safety early in 2020.

New marketing business for Zoe Zoe Stroud is starting 2020 by launching her own business. Zoe will be providing businesses with marketing solutions and project management. Zoe will be well known to many Island businesses for her time working at the Isle of Wight Chamber of Commerce, Visit Isle of Wight and more recently WightFibre where she worked as Marketing Director. "I'm really excited to be going solo," Zoe says. "It has been an ambition to branch out on my own and to work with a variety of businesses, on and off island, in different sectors. I’ve been lucky to have worked in a variety of organisations in my career and I am looking forward to sharing my knowledge and skills and helping others.” Zoe has a wide ranging contact base with good links and looks forward to bringing enthusiasm and energy to her clients. “I’ll be focusing on helping businesses review their marketing strategies and help advise on the marketing mix, social media management and project management, including BID writing as well as creative and content creation.”

IDML partners with Isle of Wight Radio Workwear providers IDML are working closely with fellow Newport business Isle of Wight Radio. IDML has provided the radio team with branded clothing, whilst Isle Of Wight Radio is broadcasting adverts about how easy it is to use their services.

their staff look good at work to speak with the IDML team at their newly refurbished shop.” The top quality Helly Hansen workwear is

designed to help lift the radio station’s image profile, reflect their high standards and let people know the Island’s favourite radio station is about in the community.

“Having worked successfully to promote IDML over a few years now, it makes perfect sense for Isle of Wight Radio to use them for branded clothing,” says Colin from Isle of Wight Radio. “Myself and the team are very happy with the quality of the Helly Hansen products which look very professional with our branding. I would encourage any business that is looking to make

Isle of Wight Radio staff wearing new Helly Hansen branded clothing supplied by IDML.

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THE BUSINESS MAGAZINE FOR THE ISLE OF WIGHT


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JANUARY / FEBRUARY 2020

07


NEWS

Public vote opens for ‘Red Funnel Isle of Wight Awards’

For the first time both visitors and Islanders are invited to take part in the revamped ‘Red Funnel Isle of Wight Awards’. Voting is now open to decide which of the 150+ nominated Isle of Wight businesses are the public favourites, and which should make the final shortlist. The new-look awards recognise the diverse

and wonderful places to go, stay and eat across the Island with 20 categories covering accommodation, food & drink, things to do and with several new categories, including ‘Best Place for Dogs’, ‘Greenest Business’ and ‘Best Newcomer’. Commenting on the awards, CEO of Red Funnel, Fran Collins, said: “I’m very excited

WP Recruitment “gives back” in milestone year

about this year’s inaugural Red Funnel Isle of Wight Awards. Recognising and celebrating Island businesses is just one way Red Funnel gives back to, and shows our appreciation for all the incredible businesses that make the Island an amazing place to live and to visit. I wish all the nominees the very best of luck in the public vote and I look forward to presenting at the awards in March.”

New offices for AES in Newport Adaptive Engineering Solutions Ltd has a brand new home. The business has relocated from a serviced office unit at the Island’s Innovation Centre on St Cross Business Park, to a modern, wellpresented, two storey barn conversion on Newport’s Long Lane. Away from the hustle and bustle of a busy commercial area, the new premises offer a more peaceful and serene environment.

WP Recruitment “gives back” in milestone year WP Recruitment & HR Ltd wrapped up their thirtieth year by hosting a Suicide Prevention training course, delivered by charity organisation SPIIOW, for their clients as part of their continuing efforts to raise awareness of mental health in the workplace. “We've had an extremely busy year this year,” says director Kate Thomas. “As well as exceeding previous years achievements in recruitment we wanted to concentrate on giving back to the community and adding value to our clients, with the donation of the defibrillator, our Working Well event, foundation of Recruitment forums, our Time to Change pledge, charity fundraising for HIWAA, Chamber Interview Workshop and now working alongside SPIIOW, a fantastic Island resource that has already saved 55 lives in their first 12 months of operation. “We're looking forward to 2020 and already have plans to host an ADHD and Autism Awareness workshop with POA Learning and expand our HR services with our new, experienced consultant Louise, in light of the changes to employment legislation that will have an effect on small business, coming into force in April.”

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“The new offices will give us the opportunity to grow and develop our business whilst being inspired by the stunning countryside views of our beautiful Island,” says office manager Tracy Rackett. “The move affords us the luxury of additional space, meeting rooms, and a dedicated 3D scanning area. These additional facilities will allow us to take on more staff to support our growing business and attract clients to visit more frequently. It’s been a busy time settling into our new home and it’s a great opportunity to spread our wings and for the business to really take off!”

THE BUSINESS MAGAZINE FOR THE ISLE OF WIGHT


FEATURE – ISLE OF WIGHT LOTTERY LOANS

WINNING NUMBERS: Isle of Wight Lottery lends its 100th business loan, creating 400 jobs More than 400 jobs have been created by 100 interest free loans to businesses, thanks to the Isle of Wight Lottery. Since its inception in 2002 the lottery has now loaned £878,000 to more than 90 Island businesses. Newport based marketing business Nosy Design is the recipient of the landmark hundredth loan. Nosy Design is part of a long list of Island businesses that also includes Rapanui, Wyatt & Jack, Ann Ginger Soft Furnishings, Bright Bulb Design, Bump Express, Crossfit Valentis, Greef’s Biltong, West Wight Sports Centre and the Bay Tree Florist, all of whom have been helped with interest free loans from the Isle of Wight Lottery. “Our interest free loans are brilliant at helping businesses to start up or grow,” says IW Lottery’s Sharon Whiten. “We’re really proud to have helped so many growing Island business to create and sustain Island employment. The Isle of Wight Lottery loans are unique and have all been made possible by our thousands of loyal weekly lottery players. We’d like to thank them for their support for the Isle of Wight Lottery which in turn supports businesses and Island jobs.”

“If you’ve got a great idea and you want to expand your business the Isle of Wight Lottery is the place to go.” Matt Greg, Nosy Design

• Isle of Wight Lottery loans are interest free • Repayable over two to five years • For any amount between £500 and £50,000 • The loaned money has to be used to create or sustain Island jobs • Nosy Design benefits from second IW Lottery loan

“We first borrowed £5,000 from the Isle of Wight Lottery at the beginning of 2019,” explains Matt Gregg, managing director of Nosy Design. “That first loan helped us to get a lot of equipment which allowed us to recruit three more members of staff. We’re now very proud to receive the Isle of Wight Lottery’s

JANUARY / FEBRUARY 2020

hundredth loan as we borrow a further £5,000. Our second loan will help our expansion to larger premises and support our new office decorations and equipment. When you start to recruit new staff then cash flow is affected. Then you've got to bring in new equipment and fund refurbishment so the loan has been exceptionally helpful. “It was a very smooth process, including a very quick meeting with the lottery panel. It was a pleasure to be a part of it. If you’ve got a great idea and you want to expand your business then the Isle of Wight Lottery is the place to go.” If you’re a business that wants to grow, it’s never been easier to borrow money from the Isle of Wight Lottery. Give us a call on 529888 to talk about how we can help you. Playing the Isle of Wight Lottery supports Island jobs. It’s a win for everyone. Just £1 a week gets you in the draw to stand the chance of winning more than 500 prizes each year including the £10,000 monster prize. Join today!

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LEGAL UPDATE – ALISON COLLEY

LEGAL UPDATE

Your business, the law and 2020 By Alison Colley, solicitor and founder of Real Employment Law Advice Now that the general election, and who will be running the country is sorted, it seems we will be leaving the EU at the end of January 2020 and planning can begin for a post-Brexit business world. When it comes to employment law it is unlikely there will be any major changes immediately and as most of the laws derived from Europe are in UK law they will continue and will only change if repealed or amended. There are however a number of changes already set in law which employers need to prepare for in 2020. WHAT DO WE KNOW? CHANGES THAT WILL HAPPEN FROM 06 APRIL 2020 Changes to the written statement of terms of employment (also known as Section 1 Statement). This statement must be provided from day one of employment from April 2020. Currently this must be provided within 2 months of starting and only if the employment is due to last for more than one month. The statement is no longer confined to contractual issues and must include all particulars of their employment in one document. This includes things like a ‘non-contractual’ bonus which would ordinarily be put into a separate document and there are various other additional terms required which are not included in the current legislation. Written statement must be provided to all workers The current requirement is to provide the terms to employees only, however from April you will also have to provide a written statement to workers as well. The reality is that there are still limited ‘consequences’ to employers who fail to provide the Section 1 statement, but it is good employment practice, and more importantly will help to prevent issues from arising in future. I therefore strongly recommend that you have a good contract in place that you can issue to all employees, and workers before they start work with you. Changes to how you calculate holiday pay. Currently if an employee has variable pay you are required to calculate their average pay over the last 12 weeks in order to

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work out what to pay them when they go on holiday. From April you will need to calculate their average pay based on the last 52 weeks. The idea behind this is to ensure that holiday pay better reflects what the employee would receive if they were at work. Temporary work agencies Must provide those seeking work with a ‘Key Information’ document setting out various minimum information. IR35 Tax rules Large and medium sized business will be subject to new IR35 rules which means that they will be responsible for accounting and paying tax for all payments to personal service companies. This impacts those businesses who use contractors or selfemployed persons and is designed as a further method to prevent companies seeking to avoid tax by operating and contracting in ‘sham’ arrangements with companies/ ‘selfemployed contractors’. CHANGES WHICH WILL HAPPEN BUT ARE NOT YET ‘FIRMED UP’ Parental Bereavement The Parental Bereavement (Leave and Pay) Act 2018 received Royal assent and is expected to come into force in 2020. Once in force it will provide a legal obligation on employers to provide 2 weeks leave and statutory bereavement pay. Regulations were due to be laid before Parliament at the end of the year, however due to recent events it seems this has been delayed. National Minimum Wage There will be an increase in the National Minimum Wage in April 2020, but how much depends on the outcome of the election. My recommendation is for employers to work their figures and have in mind and forecast what the wage bill will be with a 5% through to 10% increase and prepare accordingly in budgets for next year. To stay up to date on changes that take place now and, in the future, the Real Employment Law Team produce a free fortnightly e-newsletter covering the essentials for employers. Email alison@realemploymentlawadvice.co.uk to sign up. THE BUSINESS MAGAZINE FOR THE ISLE OF WIGHT


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JANUARY / FEBRUARY 2020

11


PROFILE – WIGHT COMPUTERS

Wight Computers managing director Andrew Nordbruch founded his business in 2012. His business has grown steadily and he now employs three members of staff. 2019 proved to be a momentous year for the team, who picked up a Highly Commended award for Technology and Innovation at the Isle of Wight Chamber of Commerce Business Awards for Excellence. Their evening was capped by being named Member of the Year by the Chamber.

PROFILE WIGHT COMPUTERS Andrew has been working in IT since 2004 when he graduated from the University of Portsmouth with a First-Class Honours Degree in Internet Technology. After several years working for other businesses he took the plunge and went solo after applying for a job at GCHQ, the government’s intelligence and security service. “They were looking for a cyber security analyst, which was a pretty cool job, where IT meets James Bond! I applied for it and they surprised me by offering me the position. I had to make a decision about whether I wanted to stay on the Island and in the end I turned it down. The experience inspired me to start up my own business doing IT support.” Andrew was invited by his friends Martin and Rob Drake Knight from Rapanui to move in to space at the back of their Sandown shop. It was a very unshowy start for his new venture. “It was the smallest, dingiest, darkest office for a business to start in but it was very generous of them to offer some space and guidance. We helped each other out and I was able to offer in-house IT and work on rebuilding their new ecommerce website.” From a low key start Andrew outgrew his surroundings and moved to his own office in Shanklin. He later relocated to

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Newport’s Daish Way, sharing premises with Go Internet. The business really arrived when Andrew relocated again to Newport’s Innovation Centre, taking on his first employee. John Collingwood was a college friend who had moved to America for five years. When he came back to the Island Andrew offered him a job as a web and software developer. The business continued to grow and he took on Ben Sollis in 2017. In late 2019 Will Orton joined the team as an IT support engineer. “When I started out I didn't really have a plan other than being an IT support business because that was what I really enjoyed and was already good at,” Andrew says. “We specialise in IT support for businesses and bespoke software solutions. We like to have ongoing relationships with businesses and help understand their needs and make technology work for them. Too many businesses see IT as a cost when actually it's an enabler. It enables their business to do well. When businesses are looking at IT upgrades I often ask them to consider what their competitors are doing. They're probably using faster technology, better equipment and they can potentially beat you in business because they're using technology in a better way than you are.” Andrew estimates that up to 95% of his business comes from working with other Island businesses. The home market is small, and business people do use computers at home too, THE BUSINESS MAGAZINE FOR THE ISLE OF WIGHT


PROFILE – WIGHT COMPUTERS

but it isn’t an area that Andrew particularly wants to develop. He’s more interested in designing new software to provide bespoke business solutions. He’s already delivered systems for manufacturers and small businesses on the Island. “We often see businesses that generate a lot of paperwork or manual tasks. We can help by creating a solution that allows you to automate that task. We recently built an app for a skip company that replaced piles of paper. It runs on their office computers, mobile devices and tablets out in the field. Now people can order online 24 /7, which has also removed some of the admin burden. Previously you had to call up within office hours. At the end of the month it does all their invoices and finance stuff automatically. Nobody has to type up lots of paperwork into the system any more. We’ve worked for a bakery, an estate agent and a compost making business. It’s been pretty diverse.

“We weren't expecting to win Member of The Year at all. I was really quite shocked. It isn’t a category that you can enter and I'd actually already taken my jacket off. I had to put it back on very quickly! We love supporting everyone in the Island’s business community, from Chamber members to the Chamber itself. That's what we're going to carry on doing.”

“We do some web development as well for large agencies. We classify ourselves as web developers rather than website designers. Someone else can make it look pretty! We'll do all the smart stuff, making a system link up to something else. The systems we produce for people are cost effective too. The investment usually represents just a fraction of their sales in terms of money. The time saving is immense too. The systems generally pay for themselves pretty quickly.” In 2019 the team picked up a brace of awards. They picked up a gold award for sustainability at the Green Impact Awards. They were nominated for the prestigious Technology and Innovation category at the 2019 Isle of Wight Chamber Business Awards. Andrew picked up a prestigious Highly Commended on the night and there was no shame in being beaten by Gurit. There was an unexpected surprise too when Wight Computers was named Member of The Year by the Chamber. The trophy put the seal on a year of real growth for the business.

The Wight Computers team from left: Andrew, John, Ben and Will

JANUARY / FEBRUARY 2020

“Fundamentally I really enjoy helping people to get the most out of IT,” Andrew says. “We've definitely learned a lot along the way in terms of what we’re particularly good at and what we should focus on. We’d rather focus our energy on repeat business and that on-going relationship with our business customers because we can help identify for them long term how they should be using technology to benefit the business.”

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CONTRIBUTOR – JUDITH CRAWFORD

CONTRIBUTOR

How to make a healthy but gentle start to fitness in 2020 By Judith Crawford, Practice principal and director at Physio Care

At the dawn of a New Year many of us think about increasing our fitness levels and may consider taking up a new sport or hobby to get rid of the Christmas spare tyre! As physiotherapists, we often see people who have started a new sport or exercise and very quickly injure themselves due to lack of preparation. It is often not quite as simple as putting on Lycra and a pair of trainers and going for it! Bodies that are not used to exercise need to be primed for the new activity and time spent on preparation is seldom wasted.

physiotherapists with extensive experience in guiding people through personalised exercise programmes and advising which new activities or sports should be encouraged or avoided. We not only have a wealth of experience, but also have a wide range of additional treatment options such as acupuncture, ultrasound and Shockwave therapy, to name but a few.

Running, jogging or brisk walking is a good example of a fitness option that can be time efficient, inexpensive and enjoyable, particularly if you are able to do this with a friend or a group of friends.

If you have been suffering with an ongoing tendon injury our brand new treatment option, Shockwave Therapy, could be worth a try. The NHS NICE guidelines, which are evidence based, recommend Shockwave Therapy for plantar fasciitis, tennis elbow, Achilles tendinopathy, shoulder tendonitis, greater trochanteric pain (hip) and hamstring tendinopathy.

However, in order to support our lower limbs it is sometimes a good idea to start a strengthening programme to work on core and pelvic floor muscles. It is also worth thinking about flexibility - are there any areas of particular stiffness within the joints? Stiffness in the spine prior to undertaking a new exercise can lead to pain and problems lower down the body, so it is worth getting checked out before you start. If you have had problems for a while, for example an aching knee joint, then activities such as running may not be right for you. However research indicates that running does not cause knee degeneration (see our website blog on this subject) - in fact the opposite is true. It may help strengthen the cartilage which is the knee’s shock absorber. If you have swelling and ongoing pain then it is best to get it assessed by a physiotherapist before embarking on a running fitness regime. Physiotherapy is often the ‘go-to’ place when you have suffered an injury, but physiotherapists advocate prevention - seeking advice beforehand. PhysioCare is the longest established physiotherapy practice on the Island and has five senior

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These common conditions can often be stubborn to treat by traditional methods. If you are finding your life is interrupted by pain and you are frustrated you cannot get on with your daily life Shockwave Therapy could be an option - the results we are seeing in clinic have been very good. Shockwave Therapy requires a minimum of 3 weekly sessions of treatment (maximum of 5) alongside physiotherapy exercises and advice. A recent study on Achilles Tendinopathy showed an 82% success rate was achieved using Shockwave Therapy in conjunction with an eccentric calf muscle training programme, compared to eccentric calf muscle training alone. So if you are suffering with a long term tendon problem, or are thinking of starting a new exercise regime, or have already started one and are in pain - give us a call? Our friendly Practice Manager is experienced in dealing with all aspects of physiotherapy and can signpost you to the correct physio for your needs. THE BUSINESS MAGAZINE FOR THE ISLE OF WIGHT


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15


THE INTERVIEW – WILL MYLES

New marketing, new visitors and new target areas are all in Visit Isle of Wight’s sights for 2020. Managing Director Will Myles talks to Tom Stroud about fresh approaches for an organisation that is “a very different animal now.” What will Visit Isle of Wight be doing differently in 2020? We've stripped everything back. We've been looking at all of the different campaigns to see what's worked, what didn't work and what could be tweaked. We’re making sure that our campaigns are more effective, with better return on investment for the monies that we have. In 2020 we’re going to new places to find new customers for the Isle of Wight. Our heartland has always been from Northampton across to south Wales and then down. We've now gone into the M62 corridor where around 8 million people live. Our “Twixmas” campaign featured in Sheffield, Manchester, Birmingham, Leicester and Leeds, all within a four-hour drive of this Island which makes us very accessible. Marketing the Island to this part of the country has been dabbled with in the past but we’re now actively going out

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looking for new business there. That’s the remit of Visit Isle of Wight, to bring ‘new’ people here. The BID document talks about attracting ‘visitors for life’. Our job is to attract new visitors and when they arrive here it’s then down to the Island’s tourism industry and our transport partners to turn that new business into repeat business.

So what does the Isle of Wight look like to a potential visitor in 2020? How does your marketing activity portray the Island? We're showing the Isle of Wight as somewhere where people can come and have family holidays. They can come as intergenerational groups and it’s somewhere to make memories. It’s a fun place with amazing natural distractions and our red THE BUSINESS MAGAZINE FOR THE ISLE OF WIGHT


THE INTERVIEW – WILL MYLES

squirrel features prominently in our campaigns. We have amazing food here and the food miles are virtually nil, so people can buy into that. Equally it's about getting underneath the surface of the Island and our Slow Wight travel guide has eight specific routes so that people can ‘go where the locals go’. We did some research which showed that some people didn't think there were any beaches on the Island. Now BBC Countryfile magazine readers determined that we had the best beach in Britain and the best village in Britain so it was quite shocking to see that people didn't think we had beaches! With that in mind the front cover of the 2020 Isle of Wight Destination Guide is a beautiful image of a beach that that could be Spain, Jamaica or the Maldives, in fact it's actually Compton Bay.

Will Myles Visit Isle of Wight

The world is changing. The way people behave is changing and as an organisation you have to be all things to all people. Is that a challenge in an evolving marketplace? Yes. Our job is to provide inspirational images and messages to make people think “yes, let's go to the Isle of Wight”. Big images tell a big story. We don't have a huge budget so we have to think differently and use that budget in the best way. It's not all about nostalgia although that can be a positive trigger for some people. In 2019 we generated just over 4 million pounds worth of media coverage for the Island. Our team work hard to inspire promotion of the Island by influencers, national publications, journalists and bloggers who come here and write about what the Isle of Wight has got to offer. That £4million is value that is additional to our budget and that’s huge. The Exhibitions Partnership also continues to attend a whole raft of events like the Good Food Show, Countryfile Live and the New Forest Show which have always been quite lucrative for the Island.

“Island businesses performed so well at the recent Beautiful South Awards – taking nearly 20% of the gold awards, which is an incredible achievement when you look at the competition they were up against from the rest of the south of England! Well done to all of our award winners and all of the people who have actually put forward their companies, organisations and businesses for these awards. It’s an amazing thing that we’ve done, an amazing thing that the businesses have done and it’s an amazing thing that the Isle of Wight has done.” Will Myles, Visit Isle of Wight

JANUARY / FEBRUARY 2020

You joined Visit Isle of Wight in March 2018. What have you learned from being in post and where is Visit Isle of Wight in 2020? We’re an evolving organization. We’re now poles apart from where we were when I first started. It's a very different place now and I think it can only grow from strength to strength to be brutally honest. We are a hard-working small team and we deliver loads of things. We talk to our businesses a lot more and we listen to them. It's not about sitting in our ivory tower. The campaign that's just gone out is the result of collaboration with a strategic marketing group who help me and my marketing team to shape what we do. This is all a result of group collaboration. Visit Isle of Wight is definitely a very different animal now.

What do you want to achieve in 2020? I want to see more visitors and more money for the tourism businesses. We use the tag ‘the UK's holiday destination island’ so we need to make sure that is exactly what we are and we need to retain that title.

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FEATURE – LIFELINE

NEW LOOK FOR LIFELINE IN 2020 Security firm invests in premises ahead of big anniversary year Lifeline Alarm Systems is getting ready for a milestone year. 2020 will see the multi award winning fire & security business celebrate 30 years at the heart of the Island’s business community. Their Security Centre on Newport’s Riverway Industrial Estate has recently received a major makeover and the team is looking forward to another year of celebration, following a very successful 2019 in which the business achieved outstanding levels of performance. Lifeline’s managing director Mark Lee says the new look is designed to send a strong message. “The investment into the facilities at our Security Centre will hopefully demonstrate to Lifeline customers that we are committed to the Island community by providing the highest level of products, service and support, with facilities to match. “Our new look premises have already been a big hit with our customers and we have received dozens of positive comments back from all over the island, as well as our supply partners across the UK. We understand that some of our neighbours are looking to follow suit to really make an impact at our end of Riverway.”

“We’re really focusing on our continuing commitment to the Island’s business economy whilst being responsible about our local environment. There are a number of community based projects that we have planned so that we can share technology and success with the community. “2019 was a great year for us because of the growth and development in technology in our industry sector. This has allowed us to invest in some unique service features which we will be rolling out in 2020.”

Lifeline is firmly a family business. Mark’s daughter Savannah Lee has now taken on the responsibility of Marketing Manager and together with her sister Chanelle Sulik they make up the fourth generation at Lifeline.

This year will see continued investment in training and the team elements of the business. As technology changes and improves, every member of the team needs to be provided with the knowledge to do their job efficiently and diligently.

“We’re really excited about 2020,” says Savannah. “We have a lot planned. We’re looking forward to sharing our 30th anniversary celebrations with our friends and customers, as well as supporting all of the usual business events across the Island. It’s a moment for the business to really showcase the best in fire and security solutions, to demonstrate the support we have directly from manufactures and partners and it’s an opportunity for us to continue to refine the products and services we provide. Even though our current customer satisfaction is over 98%, we can always find room for improvement.“

Two of the Lifeline team, Cindy Newnham and Ian Turner will also be celebrating 30 years with the company in 2020.

Savannah is very passionate about the presentation of the business, how it is received in the community, the trust people place in the company as well as the standards it operates to. 2020 also sees Lifeline using technology in an increasingly sustainable way, as Chanelle explains.

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Cindy Newnham, General Manager at Lifeline says “I love leading this group of highly dedicated individuals. The hard work they put in to their daily activities is a credit to them all. We now hire for attitude rather than skills, and this change has worked wonders. The team all pulls together and we are all proud to wear the Lifeline shirt”. Mark Lee sits on the IW Chamber board and looks forward to continuing his tenure in 2020. “Chamber membership is one of the true last bargains on earth. I used to be sceptical many years ago, but I have grown to appreciate its true value and after all you only get out what you put in.”

THE BUSINESS MAGAZINE FOR THE ISLE OF WIGHT


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FEATURE – VECTIS RADIO

HAPPY BIRTHDAY VECTIS RADIO The Island’s community radio station celebrates ten years of broadcasting

Community radio station Vectis Radio first took to the internet on January 23rd 2010. Launching the station was the dream of presenter Ian Mac, who had worked for Isle of Wight Radio for more than a decade. The station would take a little while to settle, moving the location of its studios six times in its first five years. Vectis Radio settled in its current home at the Riverside Centre in Newport in 2014.

a huge difference and gives them a bit of extra confidence to go about their business in life and be bigger and better than they've ever been. It means that when they do go into a job interview they can communicate.”

Ian Mac is Vectis Radio’s station manager and owner. He’s supported by a team of around 30 volunteers, many of whom have joined the station after taking part in the Four P’s Project, an initiative aimed at helping young people between the ages of 11 and 25. The scheme was launched in 2012 as part of the IW Council’s Youth Offer scheme, aimed at improving life chances for Island young people aged between 11-19, later extended to age 25 for people with additional needs. More than 200 people have now completed the course at Vectis Radio from Isle of Wight College, Cowes Enterprise College, Medina College and Ryde Academy, as well as helping young people from St George’s and St Catherine’s schools.

At the end of 2019 Vectis Radio signed a new funding deal with Hampshire Council which will provide guaranteed European funding for the next two years, securing the future of the scheme. The 4P’s school runs in parallel to Vectis Radio.

“We’re able to use the radio station to help young people boost their confidence and communication skills,” Ian explains. “An array of young people have gone through the Four P’s course and they are now broadcasting and doing shows here or they're part of a show. The process gives them self esteem, especially students with learning difficulties and additional needs. It's just a lovely thing to be able to watch them grow. At first they come in and don't make eye contact. They won't talk to you and within a couple of sessions they've got eye contact they're communicating, using a microphone properly. It makes

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“They support each other,” Ian says. “The school is no good without the radio station and the radio station can't really operate properly without the school.” In 2017 Vectis Radio made its appearance on the FM dial, licenced by OFCOM after a £10,000 fundraising effort. Today the station can be heard in Newport and the surrounding area, with an increase in power recently approved by OFCOM. Moving to FM has opened the station up to a more traditional audience as well as bringing in a new business model. Community stations like Vectis are subject to a ‘fixed revenue allowance’, meaning they are allowed to earn a maximum of £15,000 each financial year from the sale of on-air advertising and sponsorship. The cap on revenue hasn’t stopped the station from working with Island businesses. “We work with many companies across the Isle of Wight,” Ian says. “We’re working with the IW Council, the Age Friendly Island project, PC Consultants, Livewire, IW Steam Railway, THE BUSINESS MAGAZINE FOR THE ISLE OF WIGHT


FEATURE – VECTIS RADIO

Brading Roman Villa and Friends of the Animals. Our advertisers keep coming back too.” Since moving to FM the station has covered local elections, supported local musicians, covered live sports and events including a live broadcast from Ryde Pride in 2017. As well as reaching more listeners, the move to FM has changed the station from within. ”It made us be more professional,” Ian says. “It made us take a good long hard look at ourselves. If we're going to do this we have to do it properly. We didn’t want to be a laughing stock and we want to be respected. I think that over a period of time that respect is building. We’re still here and we win awards now.” The station was awarded a Bronze for the second year running at 2019’s Community Radio Awards, recognising the 4Ps for the Community Development Project of the Year. Vectis Radio also won Highly Commended in the Business in the Community category at the recent IW Chamber Business Awards.

Vectis Radio founder Ian Mac

The station will reach an even wider audience in 2020 when BBC1’s Inside Out features Vectis Radio. “I really think Vectis Radio is for everyone,” Ian says. “Our music covers every decade and every generation. I'm hoping that there are mums, dads and grandparents listening to their young kids on the radio. It’s lovely to be able to talk about things in the community which people can relate to. Our community is relatively small size wise and the Island is not a huge place. Radio definitely isn’t going away. It’s all about communication and in a world of smartphones and streaming radio is making sure that we all carry on communicating.”

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FEATURE – BUSINESS FORECAST

2020 BUSINESS FORECAST FROM THE BCC

Weak GDP growth forecast as business investment falls GDP growth is forecast to slow from 1.3% for this year to 1.0% in 2020 - the weakest outturn since 2009 – according to the latest economic forecast from British Chambers of Commerce (BCC). Although this is a slight upgrade on BCC’s previous forecast of 0.8%, it indicates that by the end of 2020 the UK economy will have experienced its second weakest decade of average annual GDP growth on record. The BCC has upgraded its growth forecast for 2021 from 1.2% to 1.3%. The upgrades are largely driven by stronger expected levels of government spending - both observed in the 2019 Spending

Round and the anticipated uplift in expenditure by any incoming government. However, with tax revenue expected to weaken amid a slowing economy, stronger government spending is expected to come at the cost of higher borrowing. UK public sector net borrowing is forecast to be £83.4 billion higher over the next three years than predicted by the Office for Budget Responsibility at the 2019 Spring Statement. According to the BCC forecast, weaker outlook for business investment, net trade and consumer spending are expected to weigh on the UK growth prospects over the forecast period:

Business investment is forecast to contract by 1.0% in 2019 and by a further 0.7% in 2020. Uncertainty, particularly over Brexit, and the upfront costs associated with doing business in the UK, are expected to continue to weigh on investment decisions.

The UK’s net trade position is forecast to be weaker over the forecast period than in the previous BCC forecast. A deteriorating outlook for the global economy, growing global trade tensions and continued uncertainty on the UK’s future relationship with the EU are likely to stifle export sales.

While average earnings growth in real terms is set remain in positive territory amid weakening inflation, household spending is expected to be limited by a slowing labour market.

Commenting on the forecast Suren Thiru, Head of Economics at the British Chambers of Commerce, said: “Our forecast points to several years of anaemic activity in the UK economy unless decisive action is taken. “An expansion in government spending is likely to give a nudge to the UK economy. However, a slowing global economy and unrelenting political uncertainty are expected to weaken business investment, trade and consumer spending, limiting the UK’s growth trajectory.

over the course of Brexit present real dangers for the UK economy. A persistent lack of clarity on the UK’s future trading relationships could also result in more muted growth.” Businesses’ priorities for the new government “Restoring business, investor and consumer confidence – and firing up the economy – must now be the Prime Minister’s top priority,” says BCC Director General Dr Adam Marshall

“Campaign slogans must give way to a renewed focus on the details that matter. Our business communities need to see swift, decisive action to avoid a messy and disorderly exit from the EU and to tackle the barriers holding back investment and growth here in the UK.” Businesses’ priorities for the new government include: Avoiding a no-deal exit from the EU and delivering a smooth transition giving firms time to prepare.

“Increased public spending where the objective is to strengthen growth and productivity can help support the UK economy in the near term. However, a sluggish economy could restrict the UK’s capacity to collect enough tax revenue to deliver a marked boost in public spending. Under such conditions significant and sustained government borrowing could leave the UK more exposed to economic shocks.

Acting rapidly to reform business rates and replace them with a fairer system.

“The downside risks to the UK’s economic outlook remain concerningly high. Worsening global trends and uncertainty

Delivering a sensible immigration system that gives firms access to essential overseas talent at all levels.

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Pressing ahead with improvements to transport infrastructure including HS2, Northern Powerhouse Rail and additional capacity at Heathrow. Investing in our skills base and reforming the Apprenticeships Levy so that more small firms can access high-quality training locally, at affordable cost.

BCC Director General Dr Adam Marshall

THE BUSINESS MAGAZINE FOR THE ISLE OF WIGHT


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NOTES TO SELF – CLARE GRIFFIN

Notes To Self Clare Griffin

West Wight Sports and Community Centre Clare Griffin is manager of West Wight Sports and Community Centre in Freshwater. Her tremendous contribution to community sport was recognised in November, when she was voted Vitality Grassroots Sportswoman of the Year 2019 in the Sunday Times Sportswomen of the Year awards.

What was your first job? When I was six, my dad would pay me sixpence to help round up the cows on the family farm at Briddlesford, near Wootton. When we were older, my sisters, brothers and I would help with haymaking in the summer. The skills I learnt on the farm have stood me in good stead as my partner Dave Flux is also a farmer. One of my best ever jobs was operating a ski-lift in Thredbo in the Snowy Mountains in Australia, during 14 months of backpacking. I was outdoors, in the fresh air and the snow.

What was your first proper job? When I got back from travelling, I became manager of West Wight Swimming Pool in 1989. Although I am in the same job, the role has grown beyond recognition. When I joined, there was no sports and community centre - it was just the main swimming pool. We added the small pool soon after.

is paramount. I hope every single team member feels they can come into my office and talk to me. I am incredibly proud of the fantastic team at the centre. They are the face of the organisation and invariably people say how friendly and welcoming they are. In business it is important to be aware of your competitors, but not afraid of competition. What we do, providing leisure services in the West Wight, is unique.

What have you learned about yourself? Everybody needs a mentor. It can be lonely being the boss and management coach Zoryna O’Donnell has helped me a great deal in the last few years. It’s really helpful to have somebody outside the organisation to go to when things are challenging. Zoryna’s coaching skills mean she is good at helping me put things into perspective.

Is the Isle of Wight a different place to do business? That’s a difficult question to answer, as I’ve been here for my whole career. Wherever possible, we keep business on the Island. We try to remember the little guys, the small local businesses. I strive to develop strong partnerships with other businesses - suppliers, sponsors and supporters.

In the 1990s, in partnership with Totland Parish Council, we planned the sports hall and got £1.8million National Lottery money. West Wight Clare Griffin – Photographed by Ian Plested Sports Centre opened in 2000. At What advice would you the time, the adjoining youth club give a younger version was IW Council run but we took of yourself? it over and rebranded as West Wight Sports and Community Don’t worry about what people think of you. Do what you think Centre. The centre has grown into an organisation with 53 staff is right. A former chair of trustees, Dr George Thompson, told (full-time equivalent 26) and a turnover of £800,000. About 2,000 me years ago that ‘you can’t please all the people, all of the people use our facilities every week. time’. That is the best piece of advice I’ve had. With very strong

What have you learned about business?

Being open and transparent about the direction I want to take the centre and what I expect from my team is essential, especially when running a charity. As my role has expanded, I have had to learn to manage other people to share your workload. As long as you trust your team to do things well and safely, you can delegate. Looking after my staff

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community involvement throughout our history, everyone has a view about what happens here, which is obviously one of our strengths. However, if I paid attention to every negative remark, I’d get myself in a right pickle. I would tell myself, ‘Don’t allow yourself to be surrounded by yes-men and yes-women’. You need to listen to other views. By far the biggest thing is believing in what you’re doing. Don’t let the doubters get under your skin. THE BUSINESS MAGAZINE FOR THE ISLE OF WIGHT


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NETWORKING

Networking Chamber

Being a Chamber member means you’re well-connected. Make the most of your membership by taking advantage of our member-only networking opportunities. Friday 10th January 2020

Wednesday 29th January 2020

Business Breakfast at Isle of Wight College

The Benefits of Joining the Isle of Wight Chamber

Isle of Wight College, Newport | 7.30am – 9.30am

IW Chamber Offices, Newport | 9.00am – 10.00am

£15.00 per person

FREE (non-members only)

Join us for our first breakfast in 2020! Our guest speaker will be Michael Coyle of Lawdit Solicitors talking about Intellectual Property Law.

Have you ever thought about joining the IW Chamber? Want to find out what the IW Chamber is all about? Please join us for Networking and a short presentation on the Isle Of Wight Chamber Of Commerce Membership.

Wednesday 15th January 2020

Emergency First Aid at Work Course

Friday 7th February 2020

Delivered by Good Skills Training

Business Breakfast at Yelf’s Hotel

IW Chamber Offices, Newport | 9.30am – 4.30pm £60 +vat per person This one-day course designed to give delegates the knowledge, skills and confidence to help those that have become unconscious, and those with minor injuries.

Yelf’s Hotel, Ryde | 7.30am – 9.30am £15 per person Our guest speaker will be Paul Thorley from EV Express is inviting you to open your mind to thinking electric.

Thursday 23 January 2020

Tuesday 11th February 2020

Thursday Tea & Toast Networking

Fire Marshal Course

Artisan, Ryde | 7.30am – 9.30am

Delivered by Good Skills Training

FREE

IW Chamber Offices, Newport | 9.30am – 1.00pm

Meet members for informal networking in a great location. It’s free to attend, with hot drinks and toast for everyone.

£60 +vat per person

Friday 24th January 2020

How To Double Your Profits In Easy Low-Risk Steps

This half day course designed specifically for those who have been designated with the responsibilities of the Fire Marshal or Fire Warden. This course will look at the legal responsibilities of both the company and individual. By the end of this course delegates will be able to confidently and competent carry out theirs at-to-day duties as a fire marshal, as well as take charge in the event of a fire.

Delivered by Dave Simon, Double Your Profits IW Chamber Offices, Newport | 9.30am – 11.30am

Wednesday 12th February 2020

£5 admin fee

Wednesday Tea & Toast Networking

Business boosting seminar for busy owner-managers who want more profit to help their business grow. Profitability is the top concern for Business Owners, keeping 40% awake at night. But boosting profits does not need extraordinary methods. Small changes using sensible strategies in a determined way can combine to double your profit. This seminar will explain why, and how.

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Caffe Isola, Newport | 7.30am – 9.30am FREE Meet fellow members for informal networking in a great location. It’s free to attend, with hot drinks and toast for everyone.

THE BUSINESS MAGAZINE FOR THE ISLE OF WIGHT


NETWORKING

Thursday 13th February 2020

Wednesday 19th February 2020

How to Implement Video into your Marketing Strategy

QNUK Level 2 Award in Safeguarding & Protecting Children & Young People (RQF)

Delivered by Reuben, Nosy Design IW Chamber Offices, Newport | 9.30am – 11.30am

Delivered by Good Skills Training

£5 admin fee Video is often used to boost sales, create a personal experience, deliver information quickly and efficiently, instructing people, building brands, creating content, showing off your event and many many more. However the issues people face is how to do it. This course is designed to showcase a few technical elements, but also to help you use it in business day to day.

IW Chamber Offices, Newport | 9.00am – 5.00pm £99 +vat per person This qualification is intended for anyone working with children or young people (this may be in a paid or voluntary role). The qualification covers all of the elements of shorter “awareness” courses but also includes information on what to do with a disclosure and how to protect yourself from allegations.

Book your place now! Go to www.iwchamber.co.uk IW Chamber PATRONS Our Gold Patron

Our Silver Patrons

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JANUARY / FEBRUARY 2020

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Chamber View By Steven Holbrook, IW Chamber’s CEO

So 2019 was fun I thought! With last year now confined to the depths of history, at the IW Chamber we are all about the future and delivering to you, our Members, another packed agenda for 2020 that will add real value to you and your business. With that in mind we are being as proactive as we can. We want to start the year with clear ‘save the day’ dates for your diary. This is what we know already: Expo 2020 will be back at the Lakeside Park Hotel on Wednesday 15th July The Cowes Week Bash will be back in a similar format as this year, courtesy of Hose Rhodes Dickson IW Chamber Business Awards 2020 will be at Cowes Yacht Haven on Friday 6th November We will be continuing our focus on Training and Networking in the year ahead, with added focus being given to the fabulous Mini MBA that the Chamber offers. There will be a refocus on Mentoring. It’s such an important tool for everyone, whoever you are. At the Chamber we offer a free Mentoring programme for everyone, but with a very limited up-take. Members are failing to avail themselves of

this opportunity. I hope that will change in 2020. The IW Lottery has now given out more than a hundred interest free loans to growing businesses. Our lottery has injected £878k into the Island economy and has helped create 400 jobs – not to mention paying out over £2.3 million to our players. Yes, you did read that correctly, more than £2.3 million in prize money. The IW Lottery needs your support to carry on though, to help give the small businesses of the Island the support they need to survive and / or grow. The Lottery loans often offer vital lifelines, but without new players it will not be able to continue. I ask that 2020 is the year you or your businesses joins the IW Lottery and supports these businesses. Maybe you’ll get to win the £10k monster prize too? It’s just £1 per week to play. Please visit isleofwightlottery.com to start playing. I wonder in 2019 how many of you used the Business to Business discounts available to you as part of your membership? When you booked your ferry crossing, did you take advantage of a 20% discount from Red Funnel or Wightlink? When you went for a coffee or lunch, did you check to see who offers a discount? When my kids were looking for things to do at half-term, it was the discount offered at Adventure Activities that made me think of them and book

with them. When I needed upholstery cleaned recently, Chem-Dry First were top of my mind due to their proactive promotion of their Chamber discount. If you used the discounts available in 2020, the chances are that they alone would cover the cost of your membership. Also, what could your business offer other members to make them think of you first this year? Remember too that if you don’t engage in any other way, there is tremendous value in the insurance you get from the Chamber to give you peace of mind, as well as the HR and Legal advice and support you have available at any time at the end of the phone. Things can easily take an unexpected turn so the Chamber is there to offer that comfort. We have a few fun surprises we’re planning for this year too. I look forward to seeing and engaging with you all in 2020. Here’s to a great year - I hope it’s the best yet for you all.

KEEP UP TO DATE WITH

ISLAND BUSINESS MAGAZINE Every month Island Business magazine spotlights the people and companies that are making the news on the Isle of Wight. If you’ve got a story to share with the Island’s business community, start with Island Business. Every edition is emailed directly to thousands of Island business people and the physical edition is racked across the Island at high footfall locations. It’s also directly mailed to all Chamber members. If your business is growing, investing, celebrating, winning awards, appointing new staff or marking a milestone then get in touch. Send your news stories to the editor, tom.stroud@iwchamber.co.uk. Find out more about advertising, marketing opportunities and how we can help you to raise your profile by emailing amber.beard@iwchamber.co.uk

28

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Island Business January/February 2020  

We head into 2020 with a look at Visit Isle of Wight's new marketing strategy, Vectis Radio celebrates ten years, plus we hear from Real Emp...

Island Business January/February 2020  

We head into 2020 with a look at Visit Isle of Wight's new marketing strategy, Vectis Radio celebrates ten years, plus we hear from Real Emp...

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