Page 1

Island usiness

August

2019

Export success:

Wight Shipyard’s Mexico order Expanding the Apprenticeship options:

HTP’s Rachael Randall

Visit Isle of Wight | Bayliss & Booth | Cowes Yacht Haven

Plus:

Member news and events


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THE BUSINESS MAGAZINE FOR THE ISLE OF WIGHT


CONTENTS

In this issue...

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News Business news

Editor’s

FOREWORD WELCOME TO YOUR AUGUST ISSUE OF ISLAND BUSINESS. It’s an Expo special edition, catching up with the exhibitors and attendees at the Chamber’s biggest B2B event yet. In our special feature we tell the story of the day with photos and quotes from our exhibitors and attendees. It was by far our busiest Expo so far. If you missed it, you missed a great day but we’ll try and bring you the flavour of a very successful and sunny day!

export story for the Isle of Wight.

Elsewhere in our issue we talk apprenticeships, growing a business and changing perceptions with HTP’s Rachael Randall. We get the inside story on Wight Shipyard’s latest international order, another brilliant

There’s plenty to read about. Enjoy

Editor Tom Stroud tom.stroud@iwchamber.co.uk

We also get an update from Visit Isle of Wight’s Will Myles on his tourism marketing strategy. You’ll find the usual mix of news

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Expo Special

Contributor: Will Myles Marketing the Isle of Wight Customer Service Insight Carole Lambert, Bayliss & Booth The Interview Rachael Randall, HTP The IW Chamber Silver Patron Wightlink

stories – including this month a new business incubator for Cowes, a new plan for Newport, an aqua park for Tapnell Farm and much more – as well as a packed schedule of events.

your magazine!

TOM STROUD EDITOR, ISLAND BUSINESS

Advertising Amber Beard amber.beard@iwchamber.co.uk

28 30 32

Island Export Spotlight Wight Shipyard Notes to Self Daniel Jehan, Cowes Yacht Haven

Events Chamber Networking & Training

Isle of Wight Chamber of Commerce Mill Court, Furrlongs, Newport Isle of Wight, PO30 2AA Tel. 01983 520777

Printing & Design Crossprint A Newsquest company

www.crossprint.co.uk

Island Business Magazine – Published by the Isle of Wight Chamber of Commerce While every care has been taken to ensure the accuracy of Island Business magazine the publishers do not accept any liability or provide any guarantee that the information is accurate, complete or up to date. The publisher and its employees and contractors have used their best efforts in preparing these pages and this publication but make no warranty of any kind, expressed or implied, with regard to the information supplied. The views of contributors do not necessarily represent those of the IW Chamber of Commerce. The IW Chamber of Commerce and its employees and contractors shall not be liable in the event of incidental or consequential damages in connection with, or arising out of, the providing of the information offered here. Island Business magazine is printed by Crossprint, an ISO 9001 registered printer based on the Isle of Wight. Contains material sourced from responsibly managed forests, certified in accordance with the FSC (Forest Stewardship Council).

@iwchamber

JUNE 2019

/isleofwightchamber

Isle of Wight Chamber of Commerce

Isle of Wight Chamber of Commerce

01


NEWS

Council cabinet backs bid for Venture Quays

Moves to protect marine manufacturing in East Cowes have received key support from the Isle of Wight Council’s Cabinet. Councillors gave the green light to ongoing negotiations to purchase Venture Quays, subject to an offer being agreed with Homes England. By acquiring the sites the council will be able to maintain marine and associated industries at Columbine — securing employment opportunities for East Cowes and the Island — and potentially redevelop the Victoria Barracks site for leisure and public realm use, and the Albany and Maresfield Road sites for housing.

The purchase of the sites will be funded by regeneration funds, approved by the council in its budget for 2019/20. Councillor Wayne Whittle, Cabinet member for regeneration and business development, said: "I hope businesses and the community will recognise we want to acquire these sites for the long-term benefit of East Cowes and the Isle of Wight, and that they will be encouraged to invest in the area on the back of the certainty we can offer.”

Hotel, retail, leisure and a new bridge suggested for Newport After two years of consultation, the Isle of Wight Council has put forward the latest plans to redevelop the harbour and quay area in the heart of the Island’s historic county town. A new foot and cycle bridge across the Medina is one of the features of the Newport Harbour Masterplan. Other options under consideration include restaurants, housing, commercial space, new car parking, higher education resources, a rebuild of the existing Riverside Centre, a new hotel and a cultural venue. The project is intended to increase connectivity to the existing town centre, attract visitors, and ensure the future of the harbour by providing for maintenance and investment in harbour facilities. The new proposals are mostly on the eastern side of the estuary, keeping the Medina itself available for boats and leaving more commercial functions on the west, including the existing marine and boating activity. The plan aims to keep and reuse buildings where possible, to help conserve and enhance the historic and marine heritage of Newport Quay. The proposals could be adopted as planning policy, which will then be the framework for development over the next 20-25 years with the first projects on the ground in the next two or three years.

Business Incubator planned for Cowes Isle of Wight Council is looking to offer facilities and support services to new, emerging and established businesses to assist with their development. The local authority is in the process of bidding for funding to establish a Business Incubator and Co-Working Space at Rangefinder Campus in Cowes. A Business Incubator is a catalyst tool for business growth, nurturing businesses by providing operation space and a collaborative work environment with invaluable mentoring and networking opportunities.

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THE BUSINESS MAGAZINE FOR THE ISLE OF WIGHT


NEWS

Expo 2019 is hot spot for business networking Expo 2019 is being celebrated as the biggest and best yet, with a move to July meaning warmer weather and higher footfall. More than sixty Island businesses exhibited at the event, held at the Lakeside Park Hotel in Wootton and organised by the Isle of Wight Chamber of Commerce. Event sponsors WightFibre brought their specially converted mobile bus store to welcome delegates outside the hotel. Inside the venue attendees made the most of a packed Expo, with seminars, giveways and a consistent buzz throughout the day. This year also saw Expo’s first ever Island producers

marquee, hosting Island Roasted, Mermaid Gin, the Tomato Stall, Wight Crystal and Island Tea and Coffee Co. “Expo 2019 has been a resounding success,” says the IW Chamber’s chief executive Steven Holbrook. “The move to July from September allowed us to do more and helped to bring in more visitors and exhibitors. The feedback on the day and since the event has been hugely positive and we’re looking forward to doing it all again next year.” See our Expo 2019 special feature, starting on page 12.

Island business at centre of international radiation agreement A landmark international agreement has been signed between leading environmental protection organisations in the UK and the People’s Republic of China. The move signals a new era of collaboration to improve the detection and management of radiation within the nuclear power industry. The agreement unites Island based Innovative Physics Ltd, the enterprise arm of state-owned China National Nuclear Corporation and the China Environmental Protection Company Ltd (CEPC). The organisations believe the agreement will lead to the development and deployment of improved technologies and skills to further improve the safety of nuclear power plants in China and in other international markets. The advanced nature

of Innovative Physics’ technological capability has made it a natural partner for CEPC as it looks to enhance and extend its own skills and capabilities and build relevant business globally. Mike Anderson chief executive officer of Innovative Physics said: “To be able to work with one of the world’s leading nuclear corporations to jointly develop and improve our new technologies represents a huge opportunity. We are extremely excited at this collaborative arrangement coming to fruition and the prospect of working together to develop, manufacture and deploy cuttingedge technology that could provide radiological solutions for China and for other markets across the globe.”

Island’s first aqua park to open in 2020

Planning permission has now been granted for the Isle of Wight’s first outdoor, floating, inflatable Aqua Park to be constructed at Tapnell Farm. The Aqua Park lake (measuring approximately 50m x 80m) will feature a floating, inflatable course as well as space for kayaking, paddle-boarding and free swimming. The attraction is set to open next spring, creating around six new jobs. Tom Turney, owner of Tapnell Farm, said, “We are continually looking at new ways to diversify our tourism offer, extend the season and attract new visitors. The Aqua Park will not only fill the current gap in the market but provide a safe outdoor water sport facility on the Island for both Islanders and visitors to enjoy. The Aqua Park has been designed to complement everything else we have on-site; the accommodation, Farm Park attraction and The Cow Restaurant & Bar, with the intention that the Aqua Park gives visitors even more reason to enjoy a whole day at the farm.” The Aqua Park is planned to be open for the season from May – September when the weather is warmer, making it a more enjoyable experience for all visitors, including school groups.

AUGUST 2019

03


NEWS

WP’s 30th celebration spotlights mental health WP Recruitment & HR chose to celebrate their thirtieth year of supplying temporary, contract and permanent staff by “giving back” to the Island’s community. The year began by donating a defibrillator to Newport and in July the WP team coordinated and delivered Working Well, a free event that raised awareness and promoted Positive Mental Health in the Workplace. They invited around 120 local employers, many of whom have limited HR Resources to attend presentations by Kate Golding, Consultant Nurse and Mental Health First Aid England Practitioner and Kathy Chillistone, Founder of KCHR with over 20 years HR experience. The event at Sandown Shanklin Rugby Club also covered real life Case Study scenarios, aimed at creating a best practice environment and involved Action Planning in order to assist local businesses review current or implement new policies and procedures. Local businesses also had the opportunity to network with all the local mental health support organisations in order to raise their awareness as to what services were available on the Island to assist them in signposting and supporting staff. WP would like to continue to raise awareness of Mental Health in the Workplace and are dedicating a page on their website to providing resources for business, due to go live at the beginning of August.

New office for Brightbulb

Brightbulb Design has moved to larger offices in Wootton Bridge. The new, larger offices include a team hub space with bespoke lighting rigs and wallpaper graphics, whilst the meeting room has a grass lawn and AV system where clients can meet to review concepts and designs in creative comfort. There is also a separate ‘creative lab’, an inspirational room for the team to brainstorm ideas in their own creative space away from the main office. The move reflects Brightbulb’s growing team and growing demand for their services from businesses across the Island and UK. Matt Jeffery founder and creative head at Brightbulb said: “This is a massive milestone in Brightbulb’s history and it’s great that it comes just a month shy of our fifth birthday. We have come a long way in those five years and this new office space futureproofs us in so many ways. We have recently taken on a new full time designer and a developer so this is a great dynamic space for the team to grow further. It’s all about creativity and thinking out of the box. I believe this new office is unique and creates the prefect creative environment for our team to flourish for our clients.”

Membership software system launched The Rosetta Group has released new state-of-the-art software that allows businesses to profile and respond to its members and users. Mike Cox created the new product to help membership organisations to discover what its members want most and when, meaning organisations can keep better engaged with members and identify quickly if the pattern of member usage is reducing. This software has been introduced at Fitness At Gurnard, located at Gurnard Pines. Business owner, John Ward, is delighted with the insight provided by The Rosetta Group: “For years I have struggled to easily track which of our facilities and services our customers wanted most and when. Likewise, when something isn’t popular we need to recognise that quickly and find out more from our customers.” The new software is already attracting interest from individual businesses and wider industry, as Mike explains. “We intend to promote our new product to member organisations on and off the Island. Some business publications are already very interested in covering our software development.”

04

The Rosetta Group’s Mike Cox (left) with Fitness at Gurnard’s John Ward

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NEWS

Island ferry operators at National Transport Awards Wightlink and Hovertravel are both shortlisted at the 2019 National Transport Awards in the Ferry Operator of the Year category. The winners will be announced at the 19th National Transport Awards in London on 31st October 2019. Wightlink’s nomination reflects the company’s £45million investment in its Portsmouth-Fishbourne route. Wightlink Chief Executive Keith Greenfield says: “We are delighted to be shortlisted for this national honour. It is a tribute to the achievements of everyone involved with our extensive port infrastructure works at Portsmouth and Fishbourne and the successful introduction of our new hybrid flagship Victoria of Wight on this route.

“In addition, this recognises the hard work carried out every day by colleagues on all our routes and at our ports to deliver excellent customer care for people who travel with us.” Hovertravel’s accessibility initiative, HoverCare, has been selected by the judges to be in the final. Loretta Lale, Head of Commercial at Hovertravel, said: “This is the second time we have been shortlisted in the National Transport Award’s Ferry Operator of the year and we are especially proud to be in the final this year for our HoverCare initiative. We have expanded our efforts in improving accessibility for all with activities such as participating in national campaigns such as Disabled Access Day and training our staff in specific skills such as dementia awareness, Makaton and guided boarding. To be recognised as a finalist at a national level for this initiative elevates the conversation about accessibility to the very top of the UK transport sector.”

British Accountancy Awards recognition Virtual FD founder, Ciaran O’Donnell (pictured) has been shortlisted for a prestigious 2019 British Accountancy Award in the CFO/Finance Director of the Year category. Ciaran works with start-ups and early stage companies across a mix of sectors and uses simple/ubiquitous applications to seamlessly work with his clients who are based in London, New York, Brighton and the Isle of Wight. “It’s very exciting to be one of four CFOs/FDs shortlisted by a panel of distinguished judges from the profession. It’s also a great endorsement for what I do, being able to run my business from here and balance it with a busy family life on the island.” Virtual FD is one of two Island businesses shortlisted at the ceremony; the Isle of Wight College is nominated in the Finance Team of the Year category and the awards will be presented next month.

BCC to PM: Now time to get down to business The British Chambers of Commerce – which represents 75,000 firms of all sizes and sectors, employing 6 million people – has written to Prime Minister Boris Johnson setting out 15 urgent, immediate steps that the PM must address to boost business confidence and stimulate the UK economy. From the critical need to avoid a messy and disorderly Brexit on the 31st of October, to fast action to fix roads and stop endless increases in business costs, the leading business organisation sets out proposals that would make a tangible difference to businesses of all sectors and sizes in the current climate of uncertainty and change. “The need for a new Prime Minister to get down to business has never been greater,” said Dr Adam Marshall, Director General of the BCC. “Boris Johnson’s first job upon arrival in Downing Street must be to go beyond warm words and take immediate, tangible steps to boost the confidence of UK businesses and consumers. The women and men who create prosperity and opportunity in our communities need an incoming Prime Minister and government to demonstrate their unequivocal backing for enterprise and growth.”

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NEWS

Princess Royal supports UKSA’s “Building Better Futures” campaign

Her Royal Highness The Princess Royal, Patron UKSA, hosted a reception at St James’s Palace to celebrate the success of fundraising efforts for new facilities at UKSA’s centre in Cowes. Her Royal Highness thanked guests, including supporters, UKSA graduates now working on yachts and in watersports and UKSA friends and encouraged efforts to raise funds to continue, as the next phase of the Building Better Futures landmark campaign begins. UKSA’s redevelopment is the largest ever investment in its 30-year history. With £1m secured to date it has so far been able to purchase 4 new yachts, refurbish shower and changing facilities, and redevelop the old Cowes Youth Hall into a new maritime training centre with training class rooms, navigation training simulator and a “Superyacht” training galley for our hospitality training courses. The gym and sports hall have also been refurbished and will be available to the local community. Ben Willows, UKSA CEO commented, “Building Better Futures is about enabling more young people from all walks of life and backgrounds to come to UKSA. It is about creating an environment where not only our teaching and activities are world class but also our facilities”.

Woodland event highlights opportunities for forestry and land owners Leading rural property specialists BCM co-hosted an evening meeting of the Isle of Wight Woodland Forum at the Rowborough Estate, looking at woodland management and commercial opportunities for forestry owners. Oliver Cooper of BCM talked the group through how the woodland was managed to accommodate conservation, leisure and timber production. “BCM see a huge upside in woodland,” Oliver says. “With the drive towards decarbonisation of the UK economy we are seeing exciting new markets. Biomass from wood chip for renewable heat has become established and less easily managed woods are now more valuable." The meeting was attended by almost 30 people including woodland owners, contractors and conservationists. The event also included talks from Tom Murphy, Woodland contractor and member of the Isle of Wight Coppice Group

Image: Pete Fellows

and Mark Larter of Natural England together with topical conversation about dieback, woodland economics and subsidy schemes. James Attrill, partner at BCM, adds: "Timber is a tax efficient and sustainable investment. We are seeing Carbon sequestration a growth area in the local market, with solid opportunities for land owners to plant new woodland under commercial contract to capture and manage carbon. There is already government support for this including generous planting grants.”

Wightlink launches a new flexible freight shipping initiative Wightlink is offering haulage companies the opportunity to deliver goods to and from the Isle of Wight in a more flexible way by using its new ‘drop trailer’ system. By arrangement, lorry drivers delivering to the Island can drop off their trailers securely at Portsmouth International Port (PIP) at the entrance to the city and they will be moved to Wightlink’s car ferry terminal in Gunwharf Road for later shipment. Island-based freight companies taking goods to the mainland can also leave their trailers at PIP and return to base by the next available sailing. “We are responding to requests from our freight customers who would like more flexibility in their deliveries,” explains Business Development Director Clive Tilley. “Trailers will be transported at agreed times, leaving drivers free to carry out other deliveries.” Wightlink is working with partners Paul Davis Freight Services Ltd (PDFS) on this initiative.

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NEWS

Continued success for new-look MedTec Design MedTec Design Services is celebrating a strong 2019 so far, building on a new start for the business two years ago. The East Cowes based business has been providing the Island and UK with engineering support for nearly 40 years and in 2017 the role of directors was passed onto to three experienced employees; Daniel Carley, Andrew Durrell and Chris Hooper. With new directors came a new office and the team are keen to bring a fresh approach to MedTec, whilst ensuring the original company values remain. The ISO9001 accredited engineering design company takes its name from the proximity of the office to the River Medina and the technical nature of the service provided, hence MedTec. The team support clients at any stage of the design process, offering complete turnkey solutions streamlining the supply chain and making the whole design process easier. The experienced team take on tasks at their East Cowes office and also offer contract staff to work at customer locations. “Using the latest software packages MedTec can provide realistic 3D models and detailed manufacturing drawings,” says director Daniel Carley. “The use of 3D models, renders, animations and simulation analysis gives a visualisation of how client’s products look and perform before any commitment to the manufacture is made. A popular service is our 3D printing and model making. We can offer our clients prototypes of the products with an extremely fast turnaround time. We want our clients to return confident that the drawings and design packages they receive will result in trouble free production.”

Community funding pledge from rail operator Island Line operator South Western Railway (SWR) has announced a £5.3m fund for community projects across its rail network. £100,000 is designated for the Isle of Wight and SWR is seeking applications for projects based on its railway network.

on social issues in order to make a real difference to people lives. No matter how big or small the project, we look forward to receiving your applications.” The CCIF will run every two years, until the end of 2024. SWR is making £5.3m available for projects in this current period, which includes Successful bids can include a wide range of schemes and activities, from outreach projects opening rail travel to more communities, to full-scale building and refurbishment projects. Accepted applications will be submitted to the Department for Transport by the end of the year, and funding of the successful project will begin in April 2020.

Andy Mellors, managing director for SWR, said: “The CCIF investment fund will help support projects that make a real difference to people’s lives in communities across our network. The £5.3m fund is now open for applications and I encourage local authorities, community groups and other organisations to think about how the fund could address, educate or engage

James Palmer

Correction: Bright Brown and BCM

Thomas Dawson

In last month’s edition of Island Business magazine we published stories celebrating staff promotions at Bright Brown and BCM. The stories ran on the same page and unfortunately the accompanying photographs were transposed during production. We’d like to apologise to James Palmer from Bright Brown (pictured left) and Thomas Dawson from BCM (pictured right) for our error.

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AUGUST 2019

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FEATURE – IW CHAMBER EXPO 2019

HOT STUFF!

IW Chamber Expo 2019 basks in warm weather and best ever attendance Expo 2019 saw a record number of exhibitors and attendees at the Island’s flagship business event. Organised by the Isle of Wight Chamber of Commerce, Expo presented more than 60 exhibiting businesses and the warm weather pulled in hundreds of visitors to the Lakeside Park Hotel in Wootton on Wednesday July 17th. 12

THE BUSINESS MAGAZINE FOR THE ISLE OF WIGHT


FEATURE – IW CHAMBER EXPO 2019

“Expo is all about bringing the business community together,” says the Chamber’s Chief Executive Steven Holbrook. “It is without doubt the biggest day for the Island’s business community. Our exhibitors really raised the bar this year with some really creative stands, making the most of the unique promotional platform that Expo offers. The event also delivered hugely valuable networking opportunities. It’s great to see the Island’s business community supporting itself – engaging with local providers and connecting with customers old and new.” Expo 2019’s headline sponsor was WightFibre who brought their new mobile store to the event, welcoming attendees on-board their newly converted bus to demonstrate their new ultra-fast broadband. “Expo 2019 is our key business event of the year,” says WightFibre’s CEO John Irvine. “We had a great time at the event and with our air conditioned bus we were literally the coolest place to be on that hot day! We picked up a lot of interest from businesses at Expo but we also

JULY 2019

showcased our residential packages too. Showing what we can offer is very powerful and supporting events like Expo gives us a great opportunity to spread the word about the Gigabit Island.” Seminars came from the Isle of Wight County Press, WightFibre, Isle of Wight Council Regeneration and Alex Tana Coaching. Expo took over the conference rooms at the Lakeside Park Hotel, with extra marquees hosting the Over 50s Start Me Up business entrepreneurs and Island food and drink producers including Island Roasted, the Isle of Wight Distillery, the Tomato Stall, Wight Crystal water and the Island Tea and Coffee Company. “We’d like to thank everybody who supported Expo this year,” says Steven Holbrook. “We couldn’t do it without our sponsors, our exhibitors and everyone who came through the door. This year was definitely our best yet, with the warm weather definitely working for us. Expo will return next year and we’re already thinking about how to make it even bigger and even busier than this year!”

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FEATURE – IW CHAMBER EXPO 2019

“The Isle of Wight College is leading a British Council project called i-Work, and hosted visitors from colleges in Malaysia, India, Ghana, and South Africa. The project is aimed at sharing good practice between different countries, regarding working with employers and apprenticeships, in order to help each college improve their systems, processes and employer relationships. The visitors were really impressed at the amount of employers involved and gained a great deal from talking to different businesses.” Janet Stevens, Isle of Wight College

Technology EXPOsure for Wight Computers It was official launch day of Wight Computers new-look branding which they were proud to show off at Expo – not just on their stand but also on the registration screens at Expo reception. The Wight Computers team configured these exclusively for the IW Chamber utilising barcode technology which meant that visitors who had pre-registered enjoyed speedy, straight-forward entry to the event.

Computers cloud backup and services. This fun innovation created a lot of excitement as many visitors ‘uploaded their business card to the cloud’ in order to secure a chance to win the ultimate PC package! Congratulations went to Chamber member Janet Slinn of Dean Croft Holiday Cottage. The lighting on the stand could also be controlled by Twitter via the Expo hashtag #iwbizexpo along with a colour.

There was also the chance to win a free advertisement in Island Business magazine using the scanners located around the Expo which Chamber Member Katy Harwood at Sunshine Recruitment tweeted she loved and was #BarcodeFun!

At the end of a busy day, Managing Director Andrew Nordbruch said, “The Expo provides us with a great opportunity to showcase what we’re able to offer businesses and we pulled out all the stops this year to demonstrate the bespoke software solutions that we can design for a business.” He added, “This year we were busier than ever, and we met some interesting new business prospects. We’re thrilled that so many people visited our stand and enjoyed interacting with our innovative technology! It made the whole day hugely rewarding!”

The summer weather may have proved a little warm in some areas but back at the Wight Computers stand, low cloud was rising and falling as their bespoke made mechanised cloud, powered by voice assistant Alexa and tablet, highlighted the benefit of Wight

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FEATURE – IW CHAMBER EXPO 2019

“Let’s be honest, you would probably expect a pest controller to get rid of nasty critters. You certainly wouldn’t expect them to pop crickets, locusts & mealworms into little finger bowls and serve them up to colleagues, friends and unsuspecting members of the public… But Hillbans Pest Control do like to do things a little differently. So many sporting participants rose to our Expo Challenge, some more willing than others and definitely an assortment of reactions! One surprise (and very game) attendee to our stand was the lovely

Lady Grylls, who would no doubt have impressed her survivalist son with her nonchalant approach to the bug eating experience. Many things made this year’s Chamber Expo a resounding success for Hillbans. Connections made, business relationships cemented, ideas exchanged, new leads formed with potential customers and suppliers alike. A great atmosphere and overall a very productive, rewarding and enjoyable day. Oh yeah, and those bugs.” Imogen Hollingsworth, Hillbans Pest Control

“The Nosy Design team feel very humbled to have the opportunity to exhibit at the 2019's Expo event in our first year of trading. There was a great spirit in the air with many exciting (and interactive) stands from other exhibitors. Congratulations to Carl Crawley (from Made By Hippo) who got an outstanding Guitar Hero score in our 'Are You a Business Rockstar?' competition. Expo is what networking is about! The whole Nosy Design team look forward to networking with all fellow Chamber members in the future.” Matt Greg Nosy Design

“Each year Expo gets better and better and is an important part of the PC Consultants annual calendar, being able to showcase what we do to both existing and new Island clients. This year’s Expo had a real buzz and was noticeable throughout the day, on social media and reviewing Expo feedback. We were able to showcase our new PC Consultants Consulting Group Expertise through video, touch a bit on our Green Aspirations with our #keepcup glass re-usable cups which were really popular and show the fun side of PC Consultants with our team portrait!” Jonathan Thornton, PC Consultants

“Our digital marketing seminar was well received with even other Island media taking the time out to attend, to find out more about the complex world of digital marketing. Myself and my colleague Geraint Watts received at least six enquiries on the day. This shows the value of Expo and events like it in making contacts and finding out what is going on in the vibrant world of IW commerce.” Alan Marriott, Isle of Wight County Press

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“Expo 2019 was a great opportunity for us to showcase our growing team and our app development skills. We developed an app called Flightbulb specifically for the show and included branded digital balloons for each exhibitor so everyone felt a part of the game. Expo has always been a great place to showcase new products and skills and for us it is an essential part of our marketing plan. Year on year we gain business from people we have spoken to us at Expo.” Matt Jeffery, Bright Bulb Design

“We loved exhibiting at Expo again this year. As a company we are continuing to expand and are always delighted to be able to offer new things. This year specifically we are expanding commercially with our facilities management but also offering domestically a brand new product called ‘Top Mops Homecare’ so it was particularly lovely to have interest on both from visitors. We are looking forward to attending again next year.” Sarah Ford, Top Mops

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AUGUST 2019

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FEATURE – IW CHAMBER EXPO 2019

“As the doors opened we were delighted at the high numbers of visitors and the cheerful spirit of indulgence the event had engendered in the people arriving. We marvelled at the interesting and exciting stands around us, like Wight Computers living cloud and Lifeline’s fiendish buzz wire game. The day went quickly and we found new avenues of interest in our services, from people who had never heard of us before to treasured patrons who we were very happy to catch up with. This fantastic Chamber event gives us such a fabulous platform to promote what we do and to and to engage at a personal level with the customers and friends whose business we value.” Martin Morris, IDM Ltd

“This year’s Expo was our most successful to date. We decided to hold a treasure hunt throughout the venue and it proved very popular. The Expo is the perfect place to do lots of networking and we were able to gather many new leads.” Stuart Murray, Crossprint

“WRS had heard a lot of positive things about the Expo and decided to take part this year for the first time and my goodness – we are glad we did! The day was filled with chatting to businesses and potential customers about all things WRS, but not only that, we were particularly very humbled by the amount of support and general interest there was from the public, but also the local business community. The stands, the organisation, getting to see what people have evolving within their businesses was great, and we felt very proud to be taking part in such a successful event for the Island – roll on next year!” Emma Wilson, WRS Systems

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THE BUSINESS MAGAZINE FOR THE ISLE OF WIGHT


FEATURE – IW CHAMBER EXPO 2019

Thanks to our Expo photographer Robin Crossley; also supplied photos from exhibitors

“It was a great opportunity for Island Roasted to support the Expo this year by being the official coffee and tea sponsor with our 'Wight Label' brand. The aim of Wight Label is to raise the bar for coffee and tea to all and as the official Expo Coffee & Tea sponsors this year we know that a huge number of people got to taste both our Wight Label Tea and our Wight Label Coffee! We had plenty of interest in our products from a whole range of Island businesses as well as catching up with existing customers. It really gives an opportunity for businesses that otherwise wouldn't necessarily get to see us to actually understand what we do and what we can offer them - as well of course of tasting some great tasting coffee & teas. It was fantastic to have so many people be won over by our Wight Label Teas after tasting them!” Larry Burgess, The I.O.W Espresso Co.

“Expo has been instrumental in putting us in front of potential new clients so they can ask us questions directly and also very importantly see and feel the high quality of our print products first hand and also find out more about our awardwinning design, print, website and photography business.

“Expo 2019 was a wonderful event and it was fantastic to see such a diverse range of businesses all working to come together and really show what is possible on the Isle of Wight. I thoroughly enjoyed meeting some of Lifeline’s existing clients as well as potential new ones and everyone should be congratulated on the effort put into the event. We look forward to supporting Lifeline at future events on the island. Thank you for inviting us to attend the Isle of Wight Chamber of Commerce Expo!” Colin Muirhead, DVS, invited guest of Lifeline Alarm Systems

AUGUST 2019

Customer service, quality and price are our three key ingredients and by talking directly to visitors at EXPO we can portray this so much better than just in an advert.” Martin Timbers Isle of Wight Design and Print

“It was good for us to meet new businesses so we could explain how we can help them increase their business by addressing barriers to access. We also met people who wanted to help with our mission to make the Island more accessible and inclusive for everyone. All in all, we had an excellent day.” Jan Brookes – Isle Access

“There is nothing better that a coach likes to do than chatting with people who are keen to develop their business or themselves and find ways to improve and maximise their performance and get the best returns from their efforts. At the Business Expo this year I had many opportunities to meet some great people who took time to stop at my stand and enquire as to what I could do for their business as well as for themselves as individuals. Thanks IW Chamber for a great Expo.” Alex Tana

“As an employer of many Islanders who carry out temporary assignments for our clients every week, we decided to have a ‘Working Well’ theme to our Expo stand this year. Our objective was to provide businesses with tips, leaflets and details of organisations which can help them to manage mental health in the workplace. We also gave away water bottles to encourage us all to drink more water whilst we are at work! There was an electric energy and buzz from the start. We had some insightful conversations and many helpful ideas were shared regarding how to effectively manage mental health within the workplace to ensure employees feel supported, whilst reducing the impact on business. We also met many business owners with imminent recruitment needs and could inform them of our exclusive offers for IW Chamber members which make using WP Recruitment & HR Ltd cost effective. We also met new candidates looking to register with our agency and had the chance to connect face to face with some of our key clients. As regular exhibitors we can say this years’ IW Chamber Expo was a fantastic one. Exhibiting is a key part of our calendar providing us a great opportunity meet lots of businesses and potential candidates alike. Thank you IW Chamber, a great job all round.” Lorraine King, WP Recruitment & HR Ltd

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FEATURE – IW CHAMBER EXPO 2019

Over 50’s Start Me Up showcase at Expo Back in 2015 The National Lottery Community Fund awarded a large sum of money to Age UK to create projects that would assist the population of the Island aged over 50. The projects were to be funded for five years, finishing in March 2020. From this the 50+ Start Me Up programme was created, run through the IW Chamber of Commerce and delivered by Fiona Grist and Lynda Draper. The idea was to set up a menu of support for anyone on the Island who was considering self-employment. Fiona and Lynda are both experienced, qualified business mentors and trainers and were very excited to be involved. However at no time in those first few months did they imagine the friendships, support and number of people that would become part of the 50+ group. The programme offers a one day Start Me Up Workshop, covering all the basics of becoming self-employed, monthly network events, specialised workshops and one to one mentoring. Clients can take up all of these or dip into those they feel they need most. “When we put all the client’s cards and leaflets on display at last year’s Expo we were blown away by how many people we had supported in the three years,” Fiona says. “It was quite humbling as well as making us very proud of their achievements. This year we took the plunge and decided to dedicate a whole marquee to the 50+ clients, showcasing 12 different businesses as well as the project as a whole.

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“A focus on older people means participants are meeting with like-minded people with similar backgrounds and experiences. The Expo marquee reflected this in the support, referrals and networking that took place throughout the day. As a small start-up business it is often difficult to get “in front of” the right person in some of the larger Island Companies. The Expo allowed this to happen with many of the Start Ups talking to people from larger businesses that they had been trying to contact for some time. “With the pension age for women (in particular) having been increased to 67 from 60 many are finding that after being made redundant or taking early retirement they feel ‘invisible’ but at the same time need to supplement their income and find a purpose again. They follow their dream and set up a small business. One of the aims of the project is to promote to those under 50 that the ‘older’ generation still has a lot to offer by way of new ideas, experience and knowledge. For the over 50’s this was an added bonus, allowing the project to showcase what can be achieved at any age.” So far, the project has engaged 267 participants, established 99 new businesses and 104 new jobs, running 14 specialist workshops or events, attended by 166 people as well as delivering 28 monthly networking meetings, attended by 360 people.

Business mentors Fiona Grist (left) and Lynda Draper

“Expo was a step into the future for me. I was at a crossroads and wasn’t sure which way to go. Now I do. There was a very positive vibe on the day and I now have the possibility of a lot more work.” Steve Jones Medina Metalcraft

“I, personally, was so proud to be standing in the marquee with all the other businesses that make up our group at the Expo. The impact that the project has had on people's lives and those of their nearest and dearest is probably immeasurable and the full impact will never be known. It was quite humbling.” Carole Smith Jigsaw Training and Development Services

THE BUSINESS MAGAZINE FOR THE ISLE OF WIGHT


CONTRIBUTOR: VISIT ISLE OF WIGHT’S WILL MYLES

CONTRIBUTOR

From sunshine to Slow Wight Marketing the Isle of Wight all year round

By Visit Isle of Wight managing director Will Myles

As I sit here typing, the sun is shining in a blue sky with just a few white clouds moving slowly in the gentle breeze. This idyllic picture of bliss is a complete contrast to my days at Visit Isle of Wight, and I am sure it is the same for many businesses across the Island as we work together through the busy summer season. Marketing the Island all year round means that summer isn’t a time to take our foot off the pedal – if anything, our activity increases as we continually push the marketing of the Isle of Wight for breaks, but also look ahead to how we move forward next year with our marketing. Starting our campaigns in the Twixmas (between Christmas and New Year), means potential visitors are seeing the Island advertised at the very time they are considering their summer holidays. However, as with all marketing, it is a constant process, making sure that people are seeing the right messages. The Discover the Isle of Wight for… campaign is designed to show that the Island is multi-faceted, offering something for everyone. Visit Isle of Wight continues to use a mix of traditional and new media to encourage visitors; postcards were sent out over Twixmas, and advertising was placed online to back it up. It was followed by our campaign using carriage cars on London Underground trains, with station advertising from South Western Railway, just one of Visit Isle of Wight’s industry partners. Then a series of adverts appeared next to escalators at Waterloo station, with potential views from millions of people – we were glad to be able to AUGUST 2019

offer this opportunity out to our Wight BID levy payers, who reported an upsurge in enquiries following the campaign. The number of people who have signed up to receive the Visit Isle of Wight holiday newsletter has increased incredibly – using competition prizes offered by Wight BID levy payers, Visit Isle of Wight has been able to demonstrate the incredible amount that is on offer to visitors here. We also utilise award winning local talent to maximize our strong social media presence and positive engagement across platforms such as Facebook, Instagram and Twitter. At Visit Isle of Wight, we continually review all our activities and refine and refine them, to ensure that the right message is being served to the right people at the right time. Destination marketing is all about timing. One of this year’s most important highlights has been the bicentenary of Queen Victoria and Prince Albert. The global interest surrounding this event has been phenomenal, and Osborne – as such a key part of their life together – has worked as a magnet for attention, with the added benefit of introducing visitors to the rest of the Island. The coverage for this has worked as a fantastic ‘multiplier’, with our press liaison

team working alongside the marketing team at Visit Isle of Wight so that publications from across the UK, Europe and the world - Russia, India, Canada, America, Australia to name just a few – have written about the Island’s many sights, sounds, attractions, experiences… the list is endless! Visit Isle of Wight is constantly looking at visitor trends, and as a result, Slow Wight has been released. Visit Isle of Wight has designed Slow Wight as an online guide to visiting the Island at a more relaxed pace, with plenty of hidden gems to discover. Local businesses are highlighted as stop off points, giving our guests the chance to see what else make us the UK’s number holiday island. The Slow Guide has received a great deal of press interest at a time when journalists are looking to write more about this particular subject, recognising it as a trend among visitors to hotspots across the world. So, to sum it all up, with just three words – tourism never stops. We never stop marketing the Island, we use every marketing tool and methods we can. We are Visit Isle of Wight; it’s what we do.

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CUSTOMER SERVICE INSIGHT – CAROLE LAMBERT

CUSTOMER SERVICE INSIGHT

BE PASSIONATE BE BRAVE LOVE WHAT YOU DO By Carole Lambert, partner, Bayliss & Booth Sourcing great products and one-off finds is certainly the mission of all at Bayliss & Booth. But that’s just part of our story, because at the heart of everything we do, it’s not just about delivering great products to our customers, but also an outstanding experience. In a world where we all have maybe experienced a sharp response to a product enquiry of the ‘computer says no’ or ‘if it is not out we haven’t got it’ kind, we strive to be proactive in our relationships and dialogue with our customers. After all every customer is unique. Customer care and delivering an exceptional customer experience is of paramount importance and for any business to survive, customer service must be at the forefront. You can offer discounts, promotions and giveaways which will bring you new customers certainly, but unless you get those customers to return again and again, your business won’t be profitable. You need to get them to come back and when they do, send them away happy again.

So, what are the rules of great customer service? Firstly, the simple thing that we can all do. Answer your phone. There is nothing more frustrating that an unanswered telephone during trading hours. If you can’t be there to answer it yourself, then hire a company who can on your behalf and make sure that they answer calls as you would yourself. Listen to your customers. Listening is a trait that we’re not all good at especially if we can see a sale on the horizon. By listening to your customers, you’ll ultimately sell them what they want to buy, rather than what you want to sell them and this will bring them back to you in the future.

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Train your staff. At Bayliss & Booth we believe that investing in a team is paramount and we recruit people that can take the business forward. We work with HTP to offer apprenticeships, which is our investment in the future of the business and strive to constantly enhance our team’s skills. Deal promptly with complaints. None of us are perfect and sometimes, despite our best efforts, things go wrong. Admit your fault and put it right. It’s all in the detail. In a busy and competitive market- place, detail is everything and the drive to deliver excellence should be there whether you’re selling someone something for £1 or £1000. That one-pound customer could be your future thousand pound one.

The impact of the internet on traditional retail means that the face of retail has certainly changed and is still changing at a pace. Every day we are bombarded with so much information and so many choices that it can be overwhelming, and often ultimately un-insightful. It’s easy to buy something at the click of a button, so by giving your customers great service, quality brands and a constant evolution of your business, you’ll ensure that, rather than pressing that button, they’ll come to you for all of the reasons that the internet can’t provide. The essence of good customer service is forming a relationship with customers and maintaining that relationship because you will be judged by what you do, not what you say and because it’s the simple things that are appreciated.

Bayliss & Booth won Retailer of the Year at the 2018 IW Chamber Awards

THE BUSINESS MAGAZINE FOR THE ISLE OF WIGHT


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THE INTERVIEW - HTP'S RACHAEL RANDALL

THE

INTERVIEW Rachael Randall

Chief executive, HTP Apprenticeship College & Albert Cottage Hotel HTP began in 2000 by offering predominantly hospitality qualifications. How has this developed? I think that our offering has evolved with the world around us. Twenty years ago, particularly on the Isle of Wight, a large proportion of jobs were in catering, hospitality and customer service, so it made sense that we would focus on those areas as our core subjects. Over the years, as the world has changed and the Island has carved its place as a hub of entrepreneurial spirit, we’ve increased our subject offering, and we’re always looking at new subjects to add to our portfolio.

How have the recent changes in apprenticeships benefited employers and staff? One of the key changes is that the employer now controls how they want to spend their levy funds, and with whom – so they really can find a provider and a qualification that meets their needs. But, I think the overwhelming benefit with the recent changes is that it’s never been easier (or more cost

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effective) to upskill your team as all existing employees can benefit from apprenticeship funding as long as they are learning new knowledge and skills. This is especially valuable in an area such as Management, particularly where employees have progressed in their role and have been promoted to a more senior role. And the great news is that the Government will fund this up to 95% – so it really is a win-win.

“Changing perceptions and explaining the real value that apprenticeships can bring to a business is vital. The ironic thing is, many organisations are already paying their levy fee – but they aren’t using the funds to upskill their teams or to nurture new talent. Apprenticeships really have changed!” THE BUSINESS MAGAZINE FOR THE ISLE OF WIGHT


THE INTERVIEW - HTP'S RACHAEL RANDALL

The other big change is that the government now stipulate that every apprentice has to do 20% “off the job” training and everyone thinks this means 20% of their time away from their job. It doesn’t! The key is to learn new skills and knowledge, so we can design innovative packages where staff can still train on or near to the job with little impact on their day to day job.

HTP is an Island business but it also operates across the South; you’re also on the board of the Solent LEP. Does that bring a different perspective on the Island?

THE BIOG

Rachael founded HTP in 2000 and has grown the business to be the south’s leading provider of vocational training, rated ‘Outstanding’ by OFSTED.

We’ve always been incredibly proud to be an Island business, and we’re constantly inspired by the growing number of incredible start-ups we’re seeing on the Island. It really is a great place to do business.

As our reputation has grown over the past 19 years, we’ve been lucky enough to work with some amazing businesses on the South Coast and further afield, so we’ve now got a She is a passionate advocate for It has been a huge change for our team based at Lakeside in Portsmouth the Island and is on the board sector – and for the better, as more and have the capability to operate of Visit Isle of Wight and Solent people are eligible for training than further afield, primarily in London Local Enterprise Partnership. ever before. However, it’s been a and the South East. Being on the She also owns and operates the real challenge to communicate board of Solent LEP certainly gives historic Albert Cottage Hotel in the message to employers. I have me a different perspective. I think it’s East Cowes. had countless conversations with allowed me to see that we are part of a fellow business owners about greater whole. It makes me realise the apprenticeships, and some of the opportunity for the Island to operate changes that have happened, and as part of the Solent region in order more often than not I’m met with the comment “Oh to get the best for our economy as well as capitalising on our natural assets. The Isle of Wight has an important apprenticeships, I know all about them” and they switch part to play in the region, and I would really encourage off… everyone to contribute to the Local Industrial Strategy So, for us, changing perceptions and explaining the real which will shape the future of our region. value that apprenticeships can bring to a business is vital. The ironic thing is, many organisations are already paying their levy fee – but they aren’t using the funds to upskill What’s been your proudest moment so far? their teams or to nurture new talent. Apprenticeships That’s a tricky one! – it’s been a great journey so far with really have changed! so many highlights, but if I had to choose one, I’d say it was being rated ‘Outstanding’ by OFSTED. We never rest on our laurels, but for me it was a real endorsement of the What advice would you give to employers who hard work, focus and commitment of our team to ensure are thinking about - or who maybe haven’t that everyone who learns with us receives the very best considered – apprenticeships? training.

What have those changes meant for the sector as a whole?

I think that every employer – big or small, regardless of the sector they operate within should consider accessing apprenticeship funding for their existing members of staff. It really won’t cost a lot - for example, a level 3 team leader qualification costs £4,500 – but with the 95% funding from the government, the true cost to the business is just £225 – and the value that the individual will add to your organisation will almost certainly outweigh the initial investment. I think my other piece of advice to employers would be to forget what they already know (or think they know) about apprenticeships and take another look. You’ll be surprised at what they can do for your business. AUGUST 2019

What motivates you? My motivation with HTP and Albert Cottage Hotel was to create opportunities for people to succeed. Not just our learners, but also for the team. I’ve always believed that anyone can do anything if they have the right support network around them. Over the years, I’ve seen literally thousands of people come through our doors – from all walks of life, and to play a part in giving them the confidence as well as the skills they need to succeed in the working world has always given me an immense sense of pride, and it’s what continues to motivate me every single day.

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IW CHAMBER SILVER PATRON: WIGHTLINK

More support for business customers following Wightlink’s £45million investment Wightlink is proud to work with Island businesses. Its £45million investment in a new hybrid energy flagship Victoria of Wight and improved port facilities at Fishbourne and Portsmouth is now offering companies new opportunities. Head of Business Development, Kirstie Higgins-Day, says: “We work closely with our trade and freight partners to understand their requirements and provide a personalised service. Our team members here in the office have 151 years

“Wightlink is proud to be associated with the Island's Business Awards. We are delighted to celebrate the success of these innovative companies and recognise their contribution to the Island's economy." Keith Greenfield, Chief Executive (PIP) at the entrance to the city and they will be moved to Wightlink’s car ferry terminal in Gunwharf Road for later shipment. Islandbased freight companies taking goods to the mainland can also leave their trailers at

parks – just ask us if you have an unusual logistical challenge and we’ll see what we can do.” The Business Development team can offer customers a fully managed service, including advance bulk booking of crossings. Online booking can be arranged along with credit and cash accounts, subject to approval. Wightlink is always keen to support and promote the Isle of Wight as a world-beating destination. The company is an integral part of Visit Isle of Wight and attends Island and mainland networking events, fairs and exhibitions to spread the word. Wightlink is rooted in Island life. Its onboard and shoreside shops sell some of the best

WIGHTLINK’S MORE UNUSUAL LOADS • Funfair rides including the Big Wheel, Crazy Frog and Sky Flyer • Jay Miller Circus • Steam and diesel locomotives including Thomas The Tank Engine (he is a celebrity so his face was covered as he travelled!) • British Army tanks • A giant waste compactor • Wind turbine blades • Thousands of pumpkins (the Island is the UK’s largest grower for Halloween) and potatoes for McCain’s chips.

of experience in customer service between them.” New for 2019, with the arrival of Victoria of Wight, is the capacity to carry doubledeck trailers on the Fishbourne-Portsmouth route. This will suit customers such as supermarkets who have invested in larger and more energy-efficient lorries for their national fleets. Wightlink’s new drop trailer system offers customers a flexible freight service. By arrangement, lorry drivers delivering to the Island can now drop off their trailers securely at Portsmouth International Port

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PIP and return to base by the next available sailing. Companies with just a few pallets to ship can use this service too. Wightlink is working with Paul Davis Freight Services Ltd on this initiative. No two days are the same for Kirstie’s team. “Transporting luxury lodges for Aria Resorts meant our colleagues at Gunwharf terminal had to manoeuvre them on to ferries with just centimetres to spare,” she explains. “We frequently carry locomotives for the Steam Railway, cherries, sweetcorn and other fresh produce for farmers and wild animals for the Island’s zoos and animal

Island produce from Briddlesford Farm milk and sandwiches from Grace’s Bakery to Calbourne Classics cake and Mermaid Gin. Its ferries carry the infrastructure for the IoW Festival and many other events throughout the year. A third of the ferry company’s workforce are Islanders. Job opportunities frequently arise, especially for seasonal workers who join in spring each year, and apprentices are often employed.

To talk to one of Kirstie’s team about your requirements, please contact sales@wightlink.co.uk

THE BUSINESS MAGAZINE FOR THE ISLE OF WIGHT


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ISLAND EXPORT SPOTLIGHT – WIGHT SHIPYARD

ISLAND EXPORT SPOTLIGHT

FROM EAST COWES TO CANCUN: WIGHT SHIPYARD’S FAST FERRIES SET SAIL FOR MEXICO East Cowes shipbuilder Wight Shipyard Co has completed its second export order. Two 37m fast ferries, commissioned by Ultramar, the largest ferry operator in Mexico, left for Cancun in Mexico in July. Wight Shipyard Co is Europe’s leading high-speed craft and aluminium ship builder. Ultramar’s reasons for choosing Wight Shipyard for the build included its strong reputation for delivering on time. Ultramar visited both Red Jet 6 & 7 and the MBNA Thames Clippers to see Wight Shipyard’s workmanship first hand. Their new craft were completed in the short turnaround time of 10 months. “Wight Shipyard has exceeded our expectations in both finish and performance,” said Mauricio Orozco from

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Ultramar. “The whole team are a delight to work with. They are such a professional team with each manager an expert in their field. There is a need for more vessels and there is no question that WSC will be building them. Previously all our boats were built in the USA”. WSC secured its first large ferry export order in Vienna earlier this year for a multi-million-pound 250-passenger river ferry. The Ultramar delivery is set to pave the way for future ferry building in East Cowes.

THE BUSINESS MAGAZINE FOR THE ISLE OF WIGHT


ISLAND EXPORT SPOTLIGHT – WIGHT SHIPYARD

“Working with Ultramar is a good match for WSC,” says CEO Peter Morton. “Our standards and attention to detail are of paramount importance to produce not only an on-time build, but one of superior quality. Ultramar provide both commuter and holiday destination vessels and the level of fitout is far higher than normal commuter boats. Stages for lives bands, multi coloured LED lighting above and below the waterline and very powerful sound systems were a first for us.”

“Wight Shipyard builds high class vessels. This year alone we have already sent two fast ferries to Mexico and one to Austria with a further four in build now for international export. This brings stability for our workforce of over 160 and keeps skilled shipbuilding labour on the Island. I am proud to continue this on the Isle of Wight, encouraging apprenticeships and to continue to build on the Island’s heritage and shipbuilding legacy.” Peter Morton, Wight Shipyard

AUGUST 2019

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NOTES TO SELF – DANIEL JEHAN

Notes To Self Daniel Jehan, Managing director, Cowes Yacht Haven What was your first job? I grew up on the Island and always knew I wanted to work in the marine industry. My first job was at 15, working at Spinnaker Chandlery in Bembridge, where I first learned to deal with customers.

new by others and I listen and engage with my team to make the right decisions for the business. I have also realised the importance of taking time out and have fun which gives me time to reflect and recharge to focus on the next challenges.

My first full-time job was Chief Instructor at Sunsail Dinghy School after completing an HND in Leisure Studies at Southampton Institute. From there, I moved sideways and upwards around the company and its parent companies ending up as Operations and Product Manager for Sunsail Clubs. This gave me a broad insight of the leisure industry and was a great stepping stone to my current role as MD of Cowes Yacht Haven.

Is the Isle of Wight a different place to do business?

What have you learned about business?

someone that knows someone that will be able to help and I have found many very good people and businesses on the Isle of Wight that do just that. We have a community that engenders development from within and wants to employ local staff and I fully embrace this approach.

I was lucky to start work within large corporations that offered the necessary training to acquire sound business skills. What I have learnt is that a good business follows a strong vision, good processes and a supportive team regardless of the size of the business, whether it be managing Gunwharf Quays Marina or running Bembridge Sailing Club in my two of my previous roles. Following these basic rules allows you to be open and to adapt to changes without losing focus of what you are trying to achieve. In the leisure industry in particular, having contact with customers and being available to them is also essential; they are the ultimate users of our products and understanding their needs is key to the success of our business.

What have you learned about yourself? Through past roles, I have learned the difference between being a manager and being a leader. Every day I am taught something

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I have been lucky enough to work in many overseas locations within the marina and hospitality industries and there is something about working with Island communities that generally want to work together and build long lasting business relationships. The Isle of Wight is no different. There is always

What advice would you give that younger version of yourself? Life constantly throws you curve balls and you should not get too bogged down about ‘following the plan’. As long as you work to the best of your abilities at every stage of your career and continually learn from others, there will always be opportunities opening themselves up to you, perhaps not necessarily as you originally envisaged, but sometimes way better than you would have imagined. THE BUSINESS MAGAZINE FOR THE ISLE OF WIGHT


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from £26*

AUGUST 2019

and Bespoke Wrappers

A5 Double Sided – £64 QUOTE OFFER CODE: CPIB419

Chocolate Bars & Wrappers A great way to promote businesses, organisations, events and special offers

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50

Brochures

Packaging

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01983 524885 karen@crossprint.co.uk crossprint.co.uk

Terms & conditions apply. All prices and offers are subject to change. *All prices are based on use of our standard stock for each product and printing full colour on both sides where appropriate. Design service and bespoke finishing available at an additional cost. ** Offer valid until 29th November 2019.

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NETWORKING & TRAINING

Networking Chamber

Being a Chamber member means you’re well-connected. Make the most of your membership by taking advantage of our member-only networking opportunities. Wednesday 14th August

Friday 6th September 2019

Cowes Week Barbecue and Drinks Party with Hose Rhodes Dickson

Business Breakfast at venue to be rearranged – see iwchamber.co.uk

Island Sailing Club, Cowes

7.30am – 9.00am | £15 per person

1.00pm – 4.00pm | £60.00 +vat per person

Our guest speaker this month will be Reuben Loake from Isle of Wight Jobs who will be explaining the dos and don’ts when advertising a vacancy to ensure you attract the very best people for your business.

Watch the Cowes Week action from the Island Sailing Club, overlooking the racing at this new and exciting opportunity to network and have fun, taking advantage of a three hour open house-bar.

Thursday 22nd August 2019

Thursday Tea & Toast Networking Caffe Isola, Newport 7.30am – 9.30am | FREE Meet members for informal networking in a great location. It’s free to attend, with hot drinks and toast for everyone.

Thursday 12th September 2019

Thursday Tea & Toast Networking Slug & Lettuce, Newport 7.30am – 9.30am | FREE Meet members for informal networking in a great location. It’s free to attend, with hot drinks and toast for everyone.

Book your place now! Go to www.iwchamber.co.uk

Training Chamber

Monday 5th August 2019

Friday 9th August 2019

A View from the Top: New Perspectives on Leadership

Managing Teams to Inspire

Delivered by BlueTouchPaper Consulting Isle of Wight Chamber of Commerce Offices, Newport 9.30am – 4.30pm | £65.00 per person Leadership is a topic that’s been written about, discussed and pondered over for thousands of years. In this workshop, we’ll be taking a fresh look at what leadership means for you in your own contexts. Whilst there are a number of generally accepted principles of what great leadership looks like, we’ll be considering the implications of a particular definition: “great leadership is whatever works”.

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1 Day Training Course by In2Action Gurnard Pines, Cowes 10.00am – 5.00pm | £125 per person Aimed at Managers – Inspire and transform your staff team, leading to a more loyal, motivated and focused approach from both your team and yourself. This session will explore the personal attributes that are inherent in each one of us, but give you the tools to ensure you utilise them and ensure that your teams do too! You’ll also explore the skills required to ensure fantastic delivery of activities and service and be able to recognise excellence in yourself and inspire it in others. Along the way you’ll receive your very own Mini Me to design and take home which will serve as a constant reminder of the change you’ve made during the workshop.

THE BUSINESS MAGAZINE FOR THE ISLE OF WIGHT


NETWORKING & TRAINING

Being a Chamber member means you can learn more and upskill your staff at our exclusive training sessions Thursday 29th August 2019

Monday 23rd September 2019

How Can I Sell More with a Non-Existent Marketing Budget?

Teams To Inspire

Delivered by Dave Simon

Gurnard Pines, Cowes

IW Chamber Offices, Newport

10.00am – 5.00pm | £95 per person

9.30am – 11.00am | FREE

1 Day Training Course by In2Action

The old puzzle: “I need more sales, I can’t afford to advertise but I can’t watch my business die!” Major stress! One symptom is difficulty in creating ways to improve things. So let’s simplify that task – we’ll get systematic and identify lots of small, cheap and quick things you can do. We will start from the customer’s experience of buying products or services like yours, and feed that information back into your Customer-Attracting Pathway to improve it.

Aimed at Team Members – Come to work every day with a positive mind-set and the ability to inspire yourself and others. This workshop will help you excel in your career and make you more aware of your positive attributes, as well as ensuring that you are perceived positively in every aspect of current and future employment. Along the way you will receive your very own Mini Me to design and take home which will serve as a constant reminder of the ‘new you’. Let’s make your career take off!

Thursday 5th September 2019

Tuesday 24th September 2019

How to Implement Video into Your Marketing Strategy

Time is Money, Money is Time

With Glass House Productions

IW Chamber Offices, Newport

IW Chamber Offices, Newport

9.30am – 12.30pm | FREE

10.00am – 12.00pm | FREE

Time is a fluid commodity but how we used it, how much we value it and how we spend it can make a break not just our own life but our business too! So this course will look at three important areas: how effectively or not we mage time and what can we can correct or improve what we are doing understanding the four key aspects of time in business.

Regardless of whether it is professional or amateur, video is the best tool you can use to grow an audience online.Video is often used to boost sales, create a personal experience, deliver information quickly and efficiently, instructing people, building brands, creating content, showing off your event and many many more. However the issues people face is how to do it. This course is designed to showcase a few technical elements, but also to help you use it in business day to day.

Wednesday 18th September 2019

Fire Marshal Course Delivered by Good Skills Training Ltd IW Chamber Offices, Newport

Delivered by Alex Tana Coaching

Book your place now! Go to

www.iwchamber.co.uk

9.30am – 1.00pm | £60 per person This half day course is designed specifically for those who have been designated with the responsibilities of the Fire Marshal or Fire Warden. It will look at the legal responsibilities of both the company and individual. By the end of this course delegates will be able to confidently and competent carry out theirs at-to-day duties as a fire marshal, as well as take charge in the event of a fire. This course also includes practical fire extinguisher training. AUGUST 2019

33


IW CHAMBER NEW CHAMBER MEMBERS

Chamber Members New

Alpha Tech Solutions George Brading alphatechsolutionsiow.com

georgebrading@alphatechsolutionsiow.com

07841 977030

Prime Design Solutions Ltd Mark Price primedesignsolutions.org.uk hello@primedesignsolutions.org.uk 07856 039430

Natural Links

Dave Fairlamb natural-links.co.uk natural.links@outlook.com 07470 438815

Woodside Bay Lodge Retreat & Spa Leanne Howarth darwinescapes.co.uk/parks/ woodside-bay-lodge-retreat

Leanne.howarth@darwinescapes.co.uk

01983 885220

Island Lettings Ltd

Solent Forklift Trucks

Earth Conscious Ltd

Ventnor Winter Gardens

Elly Griffin islandlettings.co.uk elly@islandlettings.co.uk 01983 521112

Lee Manton earthconscious.co.uk hello@earthconscious.co.uk 02393 430025

Ray Berry solentforklifttrucks.co.uk RBerry@forkway.co.uk 02380 814545

theventnorwintergardens.com

admin@theventnorwintergardens.com

01983 857757

TML Creative, Interior Design

The Hambrough

Retail Mama

Grooming Gorgeous

Tanya Lippuner tmlcreative.co.uk info@tmlcreative.co.uk 07596 464708

Kate Harding linkedin.com/in/ kate-harding-80179b1b kate@retailmama.co.uk 07545 868050

thehambrough.com info@thehambrough.com 01983 856333

Lindsey Dulson facebook@grooming gorgeousiow hebeboots@hotmail.com 07476 238026

Want to join the Chamber?

Call the team on 01983 520777 or online iwchamber.co.uk 34

THE BUSINESS MAGAZINE FOR THE ISLE OF WIGHT


JOIN THE IW CHAMBER

Join the

www.iwchamber.co.uk

CHAMBER!

Being a member of the Isle of Wight Chamber of Commerce is a great business decision! Membership starts at less than £3 a week and entitles you to a huge range of business support, exclusive events and member discounts.

IW Chamber members have access to these four essential services:

ChamberHealth & Safety ChamberHR ChamberTax ChamberLegal

These services give you unlimited access to no less than five business advice lines and a website which features over 750 free downloadable template documents. Not only that but you are protected by £1,000,000 of legal expenses insurance which includes employment cover and tax enquiry cover.

All these services are included in your membership fee.

Don’t delay…join today! IW Chamber

Patrons Our Gold Patron

Our Silver Patrons

Our Bronze Patrons

AUGUST 2019

35


President’s View By Peter Tomlinson, IW Chamber President

On 15th July, I was delighted to go on board the Seabourn Quest – a luxury cruise ship, which was visiting Cowes for the very first time – as part of a “plaque exchange” organised by Cowes Harbour Commission (CHC) to commemorate this inaugural visit, and hopefully encourage many more visits in the future. CHC has been working tirelessly over recent years to attract cruise ships to Cowes, and this year will see the highest level to date with six visits (four of these were inaugural visits), and several have scheduled return visits for next year. The five visits already completed this year have landed more than 1,600 passengers and crew on the Island. These are not mass-market cruises to standard tourist destinations. They are “boutique” cruises attracting (very) high net worth individuals from around the world, offering unique experiences to travellers who have already “done it all” on mainstream destinations and are now actively seeking out new destinations to explore in a variety of different ways. Onshore activities offered to the Seabourn Quest passengers included cycling and walking tours around Cowes, visits to Osborne House, Ventnor Botanic Gardens, RIB excursions to the Needles and a fleet of taxis ferrying passengers around the Island for independent exploration. In addition, visits by previous vessels have included trips to the Mottistone Gardens, Farringford House, various golf clubs, and Island tours in chauffeur driven vintage cars, so the economic impact goes far beyond the shore-side shopping trips in Cowes. It was great to hear one enterprising Cowes gallery had made multiple high value sales when another ship had visited overnight the previous week, with several shops having stayed open late specifically for the occasion.

It was a lot less great to hear of passengers noting that a number of shops were shut. I know several Cowes retailers are normally closed on Mondays, but the dates of these visits are known a year in advance – couldn’t a few more places make the effort to open when the ship’s visits fall on a Monday? I spent some time with Marc Thompson, Business Development and Relationship Manager for Seabourn Cruises, discussing how we could enhance the experience, and improve Cowes and the Island as a destination for future cruises. One idea that arose was to provide a simple way for visiting vessels to purchase the best of the Island’s produce, from local gin, beers, tomatoes, cheeses and so on, to create on-board experiences of the Island even for those who were not able to disembark at Cowes. The idea would be for the produce to be assembled based on a single order and delivered in a single consolidated delivery to the vessel, to save a lot of individual logistics and billing work for the cruise companies.

We will be working with Marc to see how this might operate, so if any Island producers would like to help us in raising the profile of the Island amongst these worldwide guests, please contact me via the Chamber and we can include your products in our considerations. Well done to Cowes Harbour Commission (and the support of Visit Isle of Wight) in attracting this new visitor stream, and I look forward to the Chamber playing its part in helping to promote and develop this further.

Plaque exchange between Cowes Harbour Commission and Seabourn Quest, Monday 15th July 2019. Left to right: Peter Tomlinson - President of the Isle of Wight Chamber of Commerce; Vannessa Clifford - Cowes Harbour Commissioner for Marine Services, Marketing & Business Development; Capt. Joost Eldering of Seabourn Quest; Deputy Harbour Master Statutory of Cowes - Jon Howden; Mike Greville - Admiral of the Royal Ocean Racing Club (RORC).

KEEP UP TO DATE WITH ISLAND BUSINESS MAGAZINE

Every month Island Business magazine spotlights the people and companies that are making the news on the Isle of Wight. If you’ve got a story to share with the Island’s business community, start with Island Business. Every edition is emailed directly to thousands of Island business people and the physical edition is racked across the Island at high footfall locations. It’s also directly mailed to all Chamber members. If your business is growing, investing, celebrating, winning awards, appointing new staff or marking a milestone then get in touch. Send your news stories to the editor, tom.stroud@iwchamber.co.uk. Find out more about advertising, marketing opportunities and how we can help you to raise your profile by emailing amber.beard@iwchamber.co.uk

36

THE BUSINESS MAGAZINE FOR THE ISLE OF WIGHT


Think Apprenticeships… Think The Isle of Wight College! Apprenticeships are a COST-EFFECTIVE way of employing new staff or training your existing workforce. THE WIDEST RANGE of apprenticeships on the Island along with a FREE business needs analysis/ consultation, FREE support with government funding, EXCELLENT training facilities and resources, together with HIGHLY QUALIFIED teaching staff and a STATE OF THE ART training facility at CECAMM.

Specialist courses DATE

DAY/DURATION

TIME

PRICE

HABC L2 Award for Personal Licence Holders

6/8/19

Tue

09.00-17.00

£155

Foundation Excel

7/8/19

Wed

09.00-17.00

£80

Intermediate Excel

14/8/19

Wed

09.00-17.00

£80

Food Safety

14/8/19

Wed

09.00-17.00

£75

Advanced Excel

21/8/19

Wed

09.00-17.00

£85

IOSH Working Safely

16/9/19

Mon

09.00-17.00

£180

HABC First Aid

19/9/19

Thurs

09.00-17.00

£85

Introduction to Counselling

25/9/19

Wed x6

17.30-20.30

£140

18th Edition 2 Day Taught

27/9/19

2 days

09.00-17.00

£320

Beginners French

2/10/19

Wed x12

18.00-19.30

£130

Mental Capacity Act and Deprevation of Liberties

9/10/19

Wed

09.00-17.00

£75

Safeguarding for Managers

10/10/19

Thurs

09.00-17.00

£85

IOSH Managing Safely

15/10/19

4 days

09.00-17.00

£495

PAT Testing

18/10/19

Fri x4

09.00-13.00

£179

ACS Gas

21/10/19

5 days

09.00-17.00

TBC

ALSO AVAILABLE - bespoke service to support your business, including Audit/Compliance, Mystery Shopping and any other training you may require

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To find out more call 01983 550639 or email biz@iwcollege.ac.uk


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Profile for Isle of Wight Chamber of Commerce

Island Business August 2019  

Expo 2019 special, plus Wight Shipyard, HTP's Rachael Randall, Visit Isle of Wight, Bayliss & Booth and Cowes Yacht Haven

Island Business August 2019  

Expo 2019 special, plus Wight Shipyard, HTP's Rachael Randall, Visit Isle of Wight, Bayliss & Booth and Cowes Yacht Haven

Profile for iwchamber
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