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Island usiness



Booming business: Fifty years of Vikoma International New Red Jet and new terminal plans for Red Funnel IW Chamber Awards nominations in full Wight Business Services EQ2 Lead Isle of Wight Lottery Swinton Business


Chamber member news, events and benefits

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In this issue...

02 08


News Business news Events Chamber events

FOREWORD WELCOME TO A PARTICULARLY CELEBRATORY EDITION OF ISLAND BUSINESS! It’s our last issue of the year and we’re looking ahead to December’s Business Awards For Excellence. As ever it’s going to be a spectacular night full of sparkle and glamour. The Island’s business community knows how to party and I hope to see many of you there on the night. In this issue of the magazine you’ll see the shortlist of nominees in full and I’m sure you’ll agree that it’s a very strong selection of Island based businesses who are in the running for these prestigious awards. Elsewhere in this issue we visit an East Cowes business with particular reason to celebrate. This is Vikoma International’s fiftieth anniversary year and you can read more about how the team are marking the occasion. For any business to reach

Editor Tom Stroud

fifty years is an achievement and it’s one that the Island should be proud of too. Vikoma is a business with a truly global reach and they are a brilliant example of how the Island can make a great home for a worldclass business. Another business intrinsically linked with East Cowes is Red Funnel. 2017 has been an important year for them on many levels. You can read more in our interview with Kevin George who looks forward to their plans for 2018. Island Business returns in 2018 with an issue packed full of photos and winners from the Business Awards. Until then I’d like to wish you all the best and I hope that your business has plenty of reasons to celebrate in the coming year.


Advertising Tel. 01983 520777


Feature Fifty Years of Vikoma


Contributor Sean Foley


The Interview Kevin George, Red Funnel

16 30

Business Awards 2017 Nominees Over 50s Startups Island Pain Relief

Isle of Wight Chamber of Commerce Mill Court, Furrlongs, Newport Isle of Wight, PO30 2AA

Printing & Design Crossprint Ltd

Island Business Magazine – Published by the Isle of Wight Chamber of Commerce While every care has been taken to ensure the accuracy of Island Business magazine the publishers do not accept any liability or provide any guarantee that the information is accurate, complete or up to date. The publisher and its employees and contractors have used their best efforts in preparing these pages and this publication but make no warranty of any kind, expressed or implied, with regard to the information supplied. The views of contributors do not necessarily represent those of the IW Chamber of Commerce. The IW Chamber of Commerce and its employees and contractors shall not be liable in the event of incidental or consequential damages in connection with, or arising out of, the providing of the information offered here. Island Business magazine is printed by Crossprint, an ISO 9001 registered printer based on the Isle of Wight. Contains material sourced from responsibly managed forests, certified in accordance with the FSC (Forest Stewardship Council).




Isle of Wight Chamber of Commerce

Isle of Wight Chamber of Commerce



Spinlock expands factory and staffing levels as demand continues Spinlock, designers and manufacturers of rope holding equipment and personal safety products for leisure and commercial water users, are celebrating continued growth in 2017 and the expansion of their Cowes-based factory. The recent installation of new machinery and resultant increase in capacity at their factory is a positive development for the Queen's Awardwinning company, who have seen sales exports increase to 25 countries in 2017 and an overall increase in staff of 20% since 2016. Spinlock's Operation Director Caroline Senior said: "We are continually reviewing processes to

improve the flow of goods and have upgraded the site accordingly. We have made significant investment in machinery, time, and staff employing three full time staff for this operation with additional new staff joining the team due to continued strong sales. There is a great buzz around our two Cowes sites as we have welcomed the new team members to Spinlock" In addition to the factory expansion, Spinlock is continuing its tradition of training and employing apprentices, working closely with the Isle of Wight College to support them. Two former apprentices have become full-time assembly operators at the factory; one now has a full-time job in the design

department and two new apprentices began their journey with Spinlock in 2017. The apprentices joining the team bring the current staffing levels to 50 across the Spinlock factory and design headquarters in Cowes.

Branson backs “Isle of Opportunities” at conference Sir Richard Branson has hailed The Isle of Wight and Solent area as “one of the leading global edge digital locations for both established and start-up businesses”. The Virgin brand founder says our location “offers the perfect work/life balance with the space to think and to breathe and to have some fun”. His endorsement came in a video promoting the IW Council’s Digital Conference event at Cowes Yacht Haven, supported by the Solent Local Enterprise Partnership. Councillor Wayne Whittle, Council Cabinet member for regeneration and business development said: “This conference is showing the world our ambition and our intent to bring even more companies and the most highly skilled jobs to our Island’s economy. Many businesses have already come and more will follow, but we need to make sure we continue to bang the drum for our Island in this vital area.”

Riverbank Estate rebranded and redefined The Riverbank Estate on Newport’s Riverway Trading Estate has been re-launched, rebranded and revamped. The site has been refurbished by owners Roger and Judy Peck who took over the site three years ago. It’s a new brighter look for the three acre site which is home to businesses including Dorset Autospares, Best Autocentres, Central Garage, The Strong Room, Bayliss and Booth Living, S.E.S. Autoparts, D&S Carpets, Jollyes Pet Food Store, and Hospitality Training Partnership (IW) Ltd.

now there has been extensive refurbishment to

“Nobody knew where the Riverbank Estate was, and it had no identity,” says Roger Peck. “It was just another part of Riverway Estate. We liked the name Riverbank, and decided to invest to help define its uniqueness. We hope that

bring the project to a finish. All tenants and


improve the area, and new signage to identify it, that people will start to recognise Riverbank in its own right as a great trade and retail destination.” Corina Sewell, director at CS Consultancy, who Photo by Isle of Wight County Press

has managed this project, said: “Over the last 12 months I have seen a massive transformation at Riverbank. I have been so impressed with the whole team who have worked tirelessly to visitors to Riverbank have been very patient and supportive during this process for which we are extremely grateful. It’s very exciting to present a much-improved Riverbank.”



Chamber Awards Shortlist Announced The nominations have been announced for this year’s Business Awards For Excellence. The prestigious awards recognise the success of Isle of Wight businesses across a wide range of sizes and sectors. The winners will be named and presented with their trophy at the glamourous awards evening which is being held at Cowes Yacht Haven’s Event Centre on Friday December 1st. The event will be hosted by TV’s Fred Dinenage who makes a welcome return after hosting the ceremony last year. “We’re looking forward to a spectacular evening,” says the Chamber’s Chief Executive Kevin Smith. “These awards put the spotlight on some truly great Island businesses, from start-ups to world-class international names. The Island has a lot to be proud of and the Chamber’s Business Awards are all about celebrating success. Once again the shortlist of nominations is incredibly strong and being nominated is a real achievement. We are supported by brilliant businesses as our sponsors and this year we welcome the Isle of Wight County Press as our headline sponsor and media partner. It’s going to be a great night.” Fred Dinenage says he can’t wait to come back.

are awards to be proud of. I’m looking forward to meeting everyone on the night and celebrating with you all.”

“I had a fantastic time last year and I’m so thrilled to be hosting the Business Awards again. The Isle of Wight is a place that I love and these

Tickets for the event are on-sale now and full details can be found at See the nominations in full on page 14.

Capacity audience for Better Business event 140 delegates from 98 businesses joined Dale Howarth at the Lakeside Park Hotel & Spa for his ‘Practical Lessons for Better Business’ seminar and networking event. The event was sponsored by Hose Rhodes Dickson, Lifeline, Moore Stephens, PC Consultants, Premier Ford, Brightbulb Design, the Chamber of Commerce, Chris Court Associates, Santander Corporate, Wightfibre and The Isle of Wight County Press. Dale’s presentation focused on 10 practical

lessons that helped delegates to understand ways in which they could work to drive their success and with more immediate effect on their company’s bottom line. It also helped those looking for new ideas, or simply wanting to understand if they were getting the best return from their current investment in business development. At the end of the event each delegate received a copy of Dales new booklet ‘Practical Lessons for Better Business’.

Wightlink welcomes Daryl Palmer Wightlink’s new Operations Director will focus on

and we are forging ahead with ambitious plans to

customer experience and promoting Island products.

benefit visitors and Islanders alike. I want to work with

Daryl Palmer began his career as an apprentice

colleagues to make sure our customers have a great

engineer in Yorkshire then spent 20 years with

experience, right from the moment they book with

Royal Mail and 11 years at Heathrow Airport in roles

us. It needs to be part of our DNA.”

including Head of Operations in Terminals 1, 2 and 5.

Daryl believes Wightlink’s initiative with Isle of Wight

“I am joining the company at a significant time,”

companies to showcase locally produced and

Daryl says. “Wightlink’s £45million investment in a

supplied goods through its Wight Taste outlets will

new ship and port improvements is well on track

help boost the Island’s economy.




Cyber security event warns of on-line danger Jonathan Thornton from PC Consultants spoke to delegates about how businesses including local firms are being affected. “It’s definitely a growing problem. We know that cyber attackers have hit Island businesses and it can have a devastating impact on small businesses. You often don’t know when the breach has happened, or when the hacker is going to use the data they have obtained.” Gary Peace, MD of ESID Consulting, showed how easy it is to unwittingly share personal information on-line that can be used by fraudsters or hackers. He says the important thing to take away from the event is that every business is at risk. “We need to get away from this idea of ‘cyber’ Island businesses are being reminded of the risk posed by on-line crime. A recent event hosted by Swinton Business highlighted the impact that cyber-attacks can have on businesses of all sizes, especially SMEs. The event, held at the new CECAMM centre, showed that the disruption caused by cybercrime could have severe and lasting financial implications.

“Cyber-crime is a scatter crime,” says John

Delegates were also reminded that the law is changing regarding the handling and storage of personal data. The EU’s General Data Protection Regulation framework will replace the Data Protection Act in May 2018. The new rules will force companies to provide full details of any data breach to relevant authorities within 72 hours.

need protection.’ I think only around 20% of

Cornett from Swinton Business. “Until systems are in place to protect your business it’s really a question of when, rather than if, you get attacked. Smaller firms are most at risk and could be put out of business immediately. I think a lot of people still have their head in

risk. It’s a major business risk, not at IT issue. The reality is that it’s normal crime, committed using a computer. It’s the biggest crime affecting this country now and the reports from places like GCHQ show that the risk can only get bigger. Our lives are increasingly lived online, so this isn’t going to go away.”

the sand. The majority of people tell us ‘our IT department take care of that, we don’t companies are being proactive. “Businesses need to be ready for May next year when the law changes. Insurance is there to protect you and it is out there. I wouldn’t quite go so far as to say it’s negligent, but if you aren’t covered, that’s very short-sighted.”

John Cornett from Swinton Business

REAL Employment Law Advice celebrates expansion and anniversary Cowes based Employment Law and HR specialist firm REAL Employment Law Advice has expanded in more ways than one this year. After opening a new office in Salisbury in April and welcoming Miranda Amos as a practicing solicitor, September saw the arrival of Abigail Stiles as Business Administration apprentice in the Cowes office.

firm to help find a suitable apprentice and offer a level 4 NVQ in Business Administration. Abigail has recently studied Employment Law at Masters level and so is thrilled to be invited to join the team specialising in this area. November marks another milestone for the firm as Alison and the team are celebrating four years in business.

The Isle of Wight College has worked with the




New showroom for Leslie’s Motors New jobs are being created at Leslie’s Motors with the building of a brand new showroom in Blackwater and the refurbishment of their Sandown site. The new showroom will be able to display eight cars and will be built at Blackwater Hollow on the former Reynolds and Read site. It will host a full workshop with MOT

facilities as well as a large selection of used cars with a dedicated used car preparation centre on site. Louis Vanassche, General Manager at Northwood Kia says, “With the new site being produced for either Toyota or Hyundai it will

allow for the expansion of the current Sandown showroom which will be renovated to bring it up to current franchise standards to make for a great customer experience.These two big investments on the Island will obviously be supporting employment with new full time roles being created at both the old and new sites.”

New Island office for jbA Architecture Chichester-based jbA Architecture has expanded its operations with the opening of a new satellite office in Newport. The move follows a period of increased demand for jbA’s high-end architectural designs and will enable the firm to better service clients on the Isle of Wight and Hampshire. jbA’s Isle of Wight office is being headed up by Leah Shanahan, who already lives in Newport. A partner at the firm since 2015, Leah is a RIBA Chartered Architect specialising in the residential sector with particular expertise in coastal and listed properties. She has project managed a wide range of commissions from extensions to large master planning projects.

“I am delighted to be spearheading this new venture for jbA,” comments Leah. “It is an exciting step for the firm and a fantastic opportunity to build on our existing strengths in a wider region. We look forward to undertaking more projects in this beautiful part of the world.” Director of jbA, John Brown, commented, “As a result of our growth in the Hampshire area and increased demand for specialist coastal properties, the Isle of Wight was the natural next strategic location for us. Leah’s local knowledge and existing connections make her the ideal candidate to lead the expansion.”

Ascensos contact centre officially opened Ascensos is on target to create a total of 400 jobs on the Island by the end of 2017. Many of the staff at the newly launched contact centre in Cowes attended the official opening ceremony, performed by Her Majesty’s Lord-Lieutenant of the Island, Major General Martin White. The facility at Rangefinder House has been established to manage inbound telephone, email, social media and online queries for a range of blue chip retailers, including Game and B&Q. Ascensos has invested over £1m in the new facility with additional support from the Isle of Wight Council, who have valued the benefit of the project to the Island’s economy at £35m. John Devlin, CEO of Ascensos, said: “We are thrilled to be here on the Isle of Wight and we’ve been knocked out by the welcome we’ve received. We’re also really enthused by the energy and enthusiasm that we’ve seen from our new recruits on the Island. They’re a credit to their Island and I know they’ll be great ambassadors for Ascensos and for our clients.” NOVEMBER/DECEMBER 2017



WightFibre secures £35m investment in ‘Gigabit Island’ WightFibre has unveiled plans for a “full-fibre,

jobs at WightFibre, with 120 temporary jobs

future proof, ultrafast broadband network”

also created during the build phase of the new

across the Isle of Wight which will deliver some


of the fastest speeds in the world. Up to 1Gb (1,000Mb) or faster will be made available to over 50,000 homes and businesses across the Island, including areas not previously served by WightFibre. The £35m boost is backed by investment

The full-fibre broadband network uses fibre

the Island’s broadband demands for decades

optic cabling all the way from the exchange

to come, catapulting the island into the front

into the home. The existing broadband

line of the new digital economy”.

infrastructure on the island uses fibre to the cabinet but then copper twisted pair from the

James Harraway, Director of Infracapital,

cabinet to the home.

commented: “We are extremely pleased to

manager Infracapital and is supported by the

WightFibre’s chief executive officer, John

government’s Digital Infrastructure Investment

Irvine, said: “Just 10 years ago few of us could

Fund. WightFibre is the first company in the

have imagined just how much we would all

country to receive investment from the new

be using the internet both at home and work.

fund which was launched by HM Treasury in

Traditional copper networks have struggled

July this year. The investment will safeguard

to keep up with demand. The new WightFibre

34 jobs and create around new 20 permanent

full-fibre network will be capable of handling

announce our investment in WightFibre. This is the first investment by Digital Infrastructure Investment Partners, jointly with Infracapital’s Greenfield strategy, WightFibre has a strong local brand and has a proven capability to deliver good service and fast broadband to homes and businesses on the Isle of Wight, and we look forward to supporting the expansion of its network, to the benefit of customers island-wide”. Chris Ashman, Director of Regeneration for the Isle of Wight Council, commented, “The Isle of Wight Council was delighted to support WightFibre in securing this investment and I am pleased that this announcement could be made at the inaugural Digital Solent conference. Good broadband infrastructure is an important factor in attracting new investment and new jobs to the island, and sits alongside the aspirations we have for our emerging Island digital strategy. This investment in WightFibre will make the Island an even more attractive place to live and work for companies considering setting up here”.

Rate relief for Business Rates increases Up to £846,000 is available to support Island businesses that face the steepest increases in their business rates bills. The funding is available via the Isle of Wight Council until 2021 and is from a central government discretionary fund. The council has now taken a ‘delegated decision’ on the method to distribute discretionary relief to those businesses most affected and that qualify. “This additional funding will assist small businesses on the Island by helping to cover changes in their business rates bill,” said Councillor Stuart Hutchinson, Cabinet member for resources.It will also support the economy and ensure that the resources made available are used in an effective way and therefore be in line with the council’s Corporate Plan.”








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Events Chamber

Wednesday 15th November 2017, 12.30pm

Networking Lunch Yelfs Hotel Ryde £12 per person

A chance to introduce your business to fellow members and enjoy a two course lunch.

Thursday 21st December 2017, 1.30pm -5.00pm Thursday 23rd November 2017, 9.30am – 4.00pm

Santa Special Event

IW Chamber of Commerce, Mill Court Business Centre, Newport

For the ninth year the Isle of Wight Steam Railway are celebrating Christmas with our friends and colleagues in the business community with a networking afternoon:

Friday 8th December 2017, 7.30am – 9.30am

Due to limited space on the train the event is open to the first 100 people – adults and children welcome. All must be pre-booked with the Chamber

FREE One-Day Business Start Up Course

Networking Breakfast £6.50 per person

There is no charge for adults or children, however for any children wishing to visit Santa and receive a present there is a £7.00 charge (tokens can be purchased at the Railway on the day)

Join us for our last networking breakfast of 2017 hosted by Shanklin & Sandown Golf Club. The Club are also offering members the chance to play golf after breakfast for £10. To play golf after breakfast please email sarah@

Chamber members and families may arrive at Havenstreet station from 1.30pm. We have a magic show at 2.00pm. A complimentary mince pie and seasonal drink will be provided.

Shanklin & Sandown Golf Club

There is an opportunity to walk around our “Winter Wonderland” grotto.

Thursday 14th December 2017, 9.30am – 4.00pm

All must be ready to board the Santa Special train at 2.55pm for the 3.05pm departure, strictly in the reserved compartments

IW Chamber of Commerce, Mill Court Business Centre, Newport

4.00pm to 5.00pm optional tea, coffee and networking in the “Calbourne Room”

FREE One-Day Business Start Up Course

Please Book! Please book your place using our on-line booking system. Please don’t come along to our breakfast events without a confirmed booking.

Isle of Wight Symphony Orchestra Concerts for 2017-18 Season all at Medina Theatre, Newport 18th November 2017, 7.15pm

From Russia with Love – In association with Harp on Wight

Masquerade Suite – Khachaturian Kamarinskaya, Orchestral Fantasia – Glinka Harp Concerto – Gliere Soloist – Oliver Wass Symphony No. 6 in B minor – Tchaikovsky

20th January 2017, 7.15pm

Epic March – Ireland Symphony No. 1 in F minor - Shostakovitch Violin Concerto in B Minor – Elgar Soloist – Melina Mandozzi

17th March, 7.15pm

Norwegian Dances - Grieg ‘Cello Concerto – Walton Soloist – Jamal Aliyev Symphony No. 8 in G – Dvorak


19th May, 7.15pm


£14.50 Adults per concert £6.00 Under 18’s per concert Available from:

Overture - Ruy Blas – Mendelssohn Quiet City – Copland Summer Evening – Delius L’Horloge des Flore – Françaix Oboe soloist – Max Spiers Symphony No 2 in D - Sibelius

Medina Theatre

Fairlee Road, Newport, Isle of Wight, PO30 2DX Tel: 01983 823884 Web:

30th June, 7.15pm

Classics used for the Silver Screen

Season Tickets

Overture for The Royal Fireworks (The Madness of King George) – Handel Intermezzo from Cavalleria Rusticana (The Godfather) - Mascagni Piano Concerto No. 2 in C minor (Brief Encounter) - Rachmaninov Soloist – Dinara Klinton Things to Come Suite (Things to Come) – Bliss Meditation from Thais (Titanic) – Massenet Mussorgsky – Night on a Bare Mountain (Saturday Night Fever)

For regular concert goers we do offer a season ticket scheme. The benefits of this scheme are: • Reduction on ticket price. • Reduction on Programme price. • Guaranteed chosen seat. For more details about the season ticket scheme, please phone Tim Isard on 01983 400074



Roach Pittis blend legal precision with empathy & support to deliver robust estate planning. • Power of Attorney • Disputed Wills • Claims under the Inheritance Act • Personal & Business Taxation • Trusts • Will Review • Codicils

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FIFTY YEARS OF VIKOMA INTERNATIONAL East Cowes based manufacturer Vikoma International is celebrating a half century of manufacturing and export. With agents based all over the globe the anniversary is an opportunity to welcome their international sales team to the Island, to see the factory, learn about new products and to catch-up with their colleagues. There’s a party too and the fiftieth birthday celebrations provide a moment to reflect on Vikoma’s global success story. By Tom Stroud. It’s important for any business to celebrate success. For Vikoma International their fiftieth birthday celebrations have a distinct family feel. Many of the team have worked for the business for over 25 years now and there’s a global extended family attending too. Vikoma products are sold all over the world, represented by 65 agents across the international marketplace. More than 40 of those agents have made their way to East Cowes for a tour of the production facilities as well as a party in Ryde, including a bit of bowling. Although it’s a chance to celebrate a landmark birthday it’s also a moment to look to the future. For the management team it’s a chance to reflect on a very busy last two years in which they took the reins of the company after a management buy-out. “Our fiftieth birthday feels really exciting,” says

MD Karen Lucas. “It’s a really good challenge and a real achievement for me and the team who work here. It’s a landmark and it’s important to celebrate successes in business. A lot of businesses don’t make 50 years and it proves we have 50 years of expertise in our marketplace.” Since Vikoma was established in 1967 it has reflected the global economy and environmental change. Initially set up to manufacture products used to clear up oil spills, today Vikoma equipment is also used for waste water treatment and flood solutions. “Oil on water is the main part of our business,” Karen explains. “From Nigeria to Russia, Canada, America, the Far East and the Middle East we’re pretty much everywhere. Flood is the most recent diversification for us and the flood environmental issues weren’t there 20 years ago or indeed when

the business was formed. You have to keep up to speed with the changes.” Although the business is constantly evolving there’s a consistency when it comes to staffing. Today there are 60 people employed at Vikoma’s East Cowes site and where many of the team have been colleagues for decades. Sales director Paul Rayner joined the business 25 years ago. He’s worked in many different roles in that time and today he’s part of the new ownership team. It’s a position and personal history that gives Paul a wide perspective on the business. “I’ve seen massive differences in my time. We’ve gone from being owned by a major UK oil company, British Petroleum, to an Island business, Southern Vectis. Then the management buyout happened two years ago. That has meant huge differences in the owners and the strategy for how the business was going to operate. They’re very distinct eras. I’m now one of the owners of the company and we’re in charge of our own destiny now. We can make a big difference and do things very differently. We’re a lot more flexible and a lot leaner. We can react much more quickly to what the customers want.” It might be a fiftieth anniversary but Vikoma’s celebrations are rooted in an investment in the future. The visiting sales agents are seeing new products and learning more about a company that is diversifying. The marketplace is changing and Vikoma’s products reflect that.

The Vikoma team welcome their international agents to their East Cowes site


“Some of our team have expertise that comes with many years of experience here at Vikoma



which combines perfectly with newer team members with fresh ideas and experience,” Karen says. “We are open to new suggestions for change and it’s important to challenge the way that we do things. We’re constantly looking for new, better, more efficient ways of working. Ultimately quality matters in a business like ours. We set ourselves apart from some of our competitors by having UK manufacture. UK products are renowned for good quality and good

engineering and that’s massively important.” Karen’s not speculating about a post Brexit future for Vikoma but she sees it as a “challenge the business will overcome.” When the value of the pound fell after the EU referendum it made UK goods more attractive. “It was an initial benefit but the offset to that was the increase in the prices of our imports. When we know what the outcome of Brexit negotiations are, we’ll deal with it. We deal with challenges every day and we’ll do what we need to do,” Karen says. For Paul Rayner the birthday celebrations reflect Vikoma’s global reach but also highlight their success as an Island business and employer. “Vikoma has become the benchmark worldwide for quality products,” he says. “We’re one of the leading companies worldwide and that’s important for the Island too. We’re an important cog in a great big machine. We’re within the top three manufacturers in the world and we’re based in East Cowes on the Isle of Wight. It’s a tiny place but it’s home to a world leader.” Karen’s confident about Vikoma’s future and she knows that their Island location will continue to be a part of that success story.

Vikoma collect the Business Investment award at the 2016 IW Chamber Business Awards


“The Isle of Wight is a great place to do business,” she says. “All our employees bar one live here. We’re an international business and we ship product all around the world. We’re 95% export so shipping goods over that tiny stretch of water isn’t a major factor for us. The Isle of Wight is where we are and where we’re going to stay.”

Vikoma International’s timeline 1967 Vikoma was formed by BP following the SS Torrey Canyon oil spill

1992 Vikoma wins a Queen’s Award for export achievement

1995 Southern Vectis and a four-strong management team bought out Vikoma International, securing jobs for the 117 staff

2010 Vikoma moved in to their new multi-million pound purpose-built design and manufacturing facility in East Cowes

2015 Vikoma changes hands again, with a management buy-out backed by Agathos, with a new board of directors formed and shareholding management team

2015 Vikoma celebrates 35 years of membership of the IW Chamber




MANAGEMENT INSIGHT Emotional Intelligence

“50% chose to leave because of their manager”: Why becoming an emotionally intelligent leader makes a massive difference to you, your team and your business By Sean Foley, The EQ Commando, Director EQ2Lead and Talent Trainer.

How many of us have worked for a ‘terrible’ boss? You know who I mean. Someone who talked the talk but didn’t walk the walk, creating upset wherever they went. I’ll bet you can also remember the first time you experienced a great boss. When you felt valued, appreciated and empowered to get the job done. You’d go the extra mile for that kind of leader and tell others how happy you were at work. A recent Gallup study found that about 50% of the 7,200 surveyed left a job “to get away from their manager”. Whether it’s on the Isle of Wight or the ‘North Island’ the impact to a business from unhappy employees can be devastating. So now you’re in a leadership role as a team leader, shift leader, supervisor, line manager or director. What would your people say about you? Do you walk your talk? Do you lead yourself? There is real power in leading yourself, in knowing who you are, where you are going and why, and to make decisions in line with your values. That kind of clarity and self-leadership inspires, engages and influences others to want to work with you. When you understand and positively influence your own thoughts, emotions and behaviour and choose to positively communicate with others, you become engaging and inspire others to step up. This is the skill of leading yourself first, aka Emotional Intelligence. Emotional Intelligence or EQ is fast


becoming the single greatest predictor of leadership success in every occupation worldwide because it’s the leader who deliberately or accidently creates the climate for success in an organisation through their attitude, conduct, communication and reactions. However, most leaders are unaware just how critical their level of EQ is to the success of their team and organisation. Becoming a high EQ leader begins when you take an honest look at how you show up, how you affect a room and the climate you are creating. If your team aren’t enthusiastic and engaged, you can do something about it. EQ is comprised of 2 factors: Intra-personal competence - the ability to know, accept, and manage oneself Inter-personal competence - the ability to work effectively with others To become an emotionally intelligent leader, self awareness is essential. You must see yourself as pivotal for achieving results. In every interaction, high EQ leadership helps you to lead intentionally, tailoring your actions, responses and communication to shape a desired outcome. When you are able to regulate your emotional reactions you can choose responses aligned with who you want to be rather than defaulting to knee jerk reactions that damage relationships. This has a massive impact on your people. As you develop yourself, they start to feel safer, more secure, that they belong in the organisation, they are valued and they matter.

Remarkable things happen when people feel safe, valued and empowered to make a difference! At EQ2Lead, we’re passionate about leadership development, employee engagement and getting results. Our step by step, fast-track leadership program develops high EQ leaders, who positively engage their people to get business results they love. And it’s not just good for your organisation, typically our clients start with business results in mind; they’re amazed to see how quickly it makes a positive impact in their relationships with partners, family and friends. Imagine a world where you experience high EQ leadership, where you feel valued, engaged and empowered. Create that world for your people and the remarkable happens. Sean is a dedicated leadership trainer with 30 years of practical experience forged from combat operations with The Royal Marines, 3rd world leadership expeditions and management development for blue chip and local companies alike. As a Certified Behavioural Profiler, The Enneagram in Business Trainer and an NLP practitioner. As an experienced trainer, coach and mentor Sean has used his unique skills and expertise to deliver fast, effective outcomes on 5 continents and 15 countries in defence, oil & gas, finance, hospitality and education. Sean is a lead lecturer on the Chamber’s Mini MBA. THE BUSINESS MAGAZINE FOR THE ISLE OF WIGHT


All change at Glanvilles Damant New look for long established legal firm Isle of Wight law firm Glanvilles has a new identity and has undergone a total rebrand. Glanvilles Damant’s new name reflects the firm’s recent split from the mainland side of the business, enabling a much more local focus and with the aim of better serving the needs of Islanders. The new logo, tagline and website support Glanvilles Damant’s continued evolution as the Isle of Wight’s leading full service law firm. The firm officially launched on 1 October 2017 as Glanvilles Damant Legal Services. It’s a nod to the firm’s long history on the Island, having merged with another historic Island firm Damant & Sons in 1989. The Isle of Wight office derives from two long established firms, Damant & Sons and Buckell & Drew. Members of the Damant family started practising in Cowes in 1841 and Damant & Sons remained in that family until 1953. The merger with Glanvilles took place in 1988 when the Firm became Glanvilles Damant. William Way Buckell started his firm in Newport in 1843 and his descendants remained partners in the firm continuously for 155 years. Buckell & Drew merged with Glanvilles in 1998. Commenting on the rebrand, Managing Partner, Raj Sangha said; “It is important that Glanvilles Damant retains its established values and history but at the same time develops a new and modern identity. The rebrand will ensure that we get the right message

out there. It is important to let people know what Glanvilles Damant stands for and our new tagline ‘Island Knowledge, National Expertise’ further signifies the commitment of everyone at Glanvilles Damant to the firm’s clients.” All Partners and staff have remained with the firm, and a number of promotions have been made. The firm continues to be managed by Managing Partner Raj Sangha, along with Senior Associate Mark Harman who has been made Head of Operations. Mark has been with the firm since 1999 and started working for Glanvilles in Portsmouth before relocating to the Isle of Wight in 2007. The firm also welcomes two new Trainee Solicitors, Amy Hosell and Dannielle Long. Amy graduated from the University of the West of England with First Class Honours in Law with Criminology. Currently Amy is studying the Legal Practice Course part-time alongside a Masters in Advanced Legal Practice and hopes to qualify as a Solicitor in October 2019. Dannielle studied law at the University of Gloucestershire and went on to complete her LPC at the University of Law in Bristol. Since graduating Dannielle has worked as a paralegal in law firms in both Cheltenham and Bristol with a particular focus on Property Litigation work, she has advised a range of clients from individuals to not-for-profit organisations and large multinational corporations.

The firm has also made three promotions:

Lauren Elliott becomes an Associate Solicitor Lauren is based in the Property Service Department and deals with all aspects of selling and buying freehold and leasehold residential properties including re-mortgages and transfers of equity. She also deals with shared ownership properties and has dealt with the acquisition of properties under the Help To Buy Scheme. Lauren read Law and graduated from the University of Sussex in 2010 and achieved a distinction on her LPC from BPP Law school, London, in 2011. She qualified as a Solicitor in September 2013.

Hannah Lisseter becomes an Associate Solicitor Hannah specialises in all aspects of Will writing, Probate and Estate Administration, Powers of Attorney and Care Fee Planning. She also undertakes Court of Protection work helping people lacking mental capacity and their families to manage their affairs. She offers a free initial consultation and fixed fees for many services. Hannah is a member of the Society of Trust and Estate Practitioners (STEP), and a member of Solicitors for the Elderly.

Julia Whitter becomes an Associate Solicitor After completing her training contract with Bond Pearce in Southampton, Julia returned to her roots on the Isle of Wight working at RJR Solicitors before leaving to head up the Residential Conveyancing department at Bolitho Way. Julia joined the the Property Team in April 2012 and specialises in residential conveyancing. Glanvilles Damant have offices at The Courtyard, St Cross Business Park, Newport, Isle of Wight PO30 5BF and can be contacted on 01983 527878. Dannielle Long (left) and Amy Hosell (right)




The Interview

Red Funnel’s CEO Kevin George It’s been a year of change for Red Funnel. The ferry company went on the market at the beginning of 2017 and in July the business was sold to a consortium of British and Canadian pension schemes. The ferry firm’s plans to expand the East Cowes terminal were given the goahead in August after their planning appeal was upheld. Changes in the tourism marketplace, both locally and internationally, impacted on the way that people went on holiday this year. And there’s a new Red Jet on the way too. Tom Stroud finds out more. It’s been an eventful year for the business hasn’t it? You have new owners but from the outside at least it seems to be business as usual.

very positive. They are determined to be long term investors of 25 to 30 years plus and that’s good news, not only for Red Funnel but for the Island too. With that kind of time horizon we can talk about investments that have longevity. To their

It’s the same management team still running the business but

credit they have continued to support the investments that

we have a very different type of owner now. A lot of things are

we put to them in our new business plan, including Red Jet




7 being built at Wight Shipyard. We really do support shipbuilding on the Island and I like to think we were the catalyst in bringing world class aluminium manufacturing of passenger catamarans back to the Island. We’ve also announced that Red Eagle will follow Red Falcon and Red Osprey with a full refurbishment which will be completed in March next year. As pension fund managers our new owners are focused on social responsibility and community engagement. They want to understand the Island and its issues. We’re putting together a bigger community engagement programme and we want to do even more to support charities here.

From Brexit to Bestival it feels like a different sort of year. How was it commercially for you? It’s been a good solid year. Not spectacular but good. We thought that the “Brexit effect” might help the tourism market and at Easter that appeared to be the case. When it came to peak summer the weather played a big part and we observed that the close-to-travel bookings were really quite weak, at the same time as the airlines were reporting bumper bookings. People were just fed up with the weather and went overseas anyway.

For us 2017 has been a year of the sale and a lot of planning. In 2018 we’ll see a lot of those things come to fruition. We’ll see another brand new Red Jet, a third ferry fully refurbished, and substantial changes in East Cowes because the first phase of work will be complete and by the summer we’ll have extra capacity there. Ultimately these things will all improve the experience of customers travelling to and from the Island. Kevin George, Red Funnel

It’s a real shame to lose Bestival from the Island and that impacted on numbers for September but I think we’re starting to see new customers who would have avoided

investment. A good proportion of that money will be

travelling while Bestival was on.

with Island based suppliers. If we can also provide a better freight service and for customers to move to and

What happens next for East Cowes? We were delighted that the planning inspectorate found in our favour for the appeal. We’re now moving into the detailed work associated with that. Our interim application for the Trinity Wharf building was approved and very visible works will start soon, giving us extra capacity and helping to ease but not solve some of the traffic issues for East Cowes. We will also publish our more detailed plans for the current site and the building of the new terminal. It’s a massive step forward to get the approval, some twenty years in the making. Now we can move forward and bring it to life. The development will need lots of consultation with East Cowes town and the Island as a whole but I think the great news is that within the next three years the issues of congestion in East Cowes, with customers being turned away because of lack of space in the holding yard, will all be gone. That gateway will be a much better experience.

from the Island, that’s good for the Island’s economy. We need a really good gateway for the Island and in our case it has to be through East Cowes. We continue to support marine manufacturing and those other businesses can potentially be located elsewhere.

In recent months you’ve joined the board of the Isle of Wight Chamber and the Solent LEP. What do you want to achieve? I live in Cowes and I think I’m starting to understand the Island a lot better. From a business perspective we’ve spent the last four years improving the product and service and because of that we’ve gained some market share. That’s great, but the long term future of the Island is what will really drive the long term success of Red Funnel. The economic development of the Island is a key factor. By being a member of the board of the Chamber and by being a business director on the Solent LEP, I hope to help guide and influence the economic development of the Island. Growing the Island’s

In round terms the East Cowes terminal is a £10million NOVEMBER/DECEMBER 2017

economy helps our business to grow too.



Join us as we celebrate the very best in Island business at Cowes Yacht Haven on Friday December 1st. Tickets are on-sale now for this prestigious event which will be hosted by TV’s Fred Dinenage who will be presenting the awards to our winners. Congratulations to all of our shortlisted businesses! And the nominees are…

START UP BUSINESS OF THE YEAR Sponsored by GLANVILLES DAMANT LEGAL SERVICES BrightBulb Design Isle of Wight Design and Print The Meeting Pod Co.

SMALL BUSINESS OF THE YEAR AWARD Sponsored by LIZ EARLE Hillbans Pest Control Rouse & Co Tipsy Wight


BUSINESS IN THE COMMUNITY AWARD Sponsored by WIGHTLINK Ambulance Training & Community Response Bodster Equine HJM Aspire


FOR EXCELLENCE In partnership with







Sponsored by RED FUNNEL


Isle of Wight Experience


Isle of Wight Festival

Holly Tree House

Seaview Hotel

Sugar & Spice Lingerie



Sponsored by GURIT UK

Sponsored by IFPL

Seaview Hotel

The Meeting Pod Co.

Tipsy Wight


Visit Isle of Wight

Yokogawa Marex







Innovative Physics

Into The Blue

The Meeting Pod Co.

Isle of Wight Design & Print

Yokogawa Marex

Tipsy Wight





Hillbans Pest Control


Isle of Wight Experience


WightStream Hydrocleaning Group

Yokogawa Marex

Also presented on the night will be the President’s Cup, the Member of The Year and the Business Of The Year which is sponsored by the ISLE OF WIGHT COUNTY PRESS

Fred says:

Here’s HOW to buy your tickets for the Business Awards For Excellence. Go to and we’ll see you on the night!





Yokogawa Marex, based in Cowes is a global centre of excellence for the development, promotion and support of leading edge innovative software and IT solutions in alarm, safety and production management for production facilities including oil refineries, chemical/petrochemical plants, offshore oil and gas, utilities and power plants across the world. Part of Yokogawa Electric Corporation, a major global process automation company having $4billion revenues and 20,000 employees in over 200 offices around the world. 34 Medina Rd, Cowes, Isle of Wight, PO31 7DA | 01983 296011 |


Isle of Wight Experience offers our customers the 'full package'. From the initial enquiry we outline what we will offer. This includes a professional coach company collecting children & teachers from base, ferry travel services, hotel accommodation and a full itinerary visiting wonderful venues & attractions around the Island. Every school, College and now international schools require something different for their children/students, this may be an educational focused itinerary or a fun, team building activity. We therefore bespoke every visit individually. When travelling we have a 24 hour helpline and representation.

Isle of Wight Experience, Copper Beech, Seagrove Drive, Sandown, Isle of Wight, PO36 9AB 01983 404279 | |


As the Islands largest and longest established pest control company Hillbans Pest Control has provided ‘peace of mind’ for their customers for almost 30 years. From a dedicated team whose knowledge, experience and professionalism ensures the best prevention and protection services for a wide range of pest problems to businesses and home owners across the Island including: Rodents, Fleas, Ants, Flying Insects, Beetles, Cockroaches, Bed Bugs, Moles, Silverfish and more - delivered through bespoke contracts designed to meet individual needs. Hillbans Pest Control Ltd, Newbarn Farm, Sun Hill, Calbourne, Isle of Wight, PO30 4JA 01983 406999 | |





Vikoma is a world-leading supplier in the design and manufacture of oil spill recovery and environmental protection solutions. Manufacturing equipment from its base in East Cowes for worldwide export, Vikoma has just celebrated its 50th year, after it was formed by BP following the SS Torrey Canyon oil spill; the UK’s largest ever spill, when 32m gallons of oil spilled off the coast of Cornwall. With a strong and experienced board of directors and multi-disciplined management team along with an experienced team of over 60 employees, it is committed to delivering high quality, reliable products. Vikoma International, Kingston Road, East Cowes, Isle of Wight, PO32 6JS 01983200560 | |


In2action is an award-winning leisure activities, recruitment and training provider to the global leisure industry and educational sector. To date we are involved in recruiting and training teams for over 50 holiday locations and run over 30 activity operations worldwide, delivering activities to over 300,000 children and adults each year, with an impeccable safety record and exceptional guest feedback. We work with companies such as First Choice, Center Parcs, Hoseasons and Away Resorts as well as a number of independent operators. The Gatehouse, Gurnard Pines, Cockleton Lane, Cowes, Isle of Wight, PO31 8QE | 01983 200300 |


From inception in 1992 as Rouse and Co, through incorporation as Rouse Limited in 1999 to today, Ben Rouse and the team of Chartered Financial Planners and Certified Financial Planner™ professionals have been providing Islanders with independent financial advice. Specialists in pensions, investments, tax planning and mortgages, it’s their clients’ financial goals, and needs, that drive the firm’s ‘prevention is better than cure’ perspective. With that in mind, they have also developed a financial literacy presentation that is currently being delivered free to Island sixth forms. Rouse Limited is proud to be nominated in its 25th year. Rouse Limited, Mill Court Cottage, Furrlongs, Newport, IOW, PO30 2AA | 01983 535740 | |





IW Design and Print are delighted to be nominated in 2 categories in this years Isle of Wight Chamber of Commerce Business Awards for Excellence. We have been established since January 2016 and our services include: Graphic Design; Printing; Signage; Websites and Award-winning Photography. In our first two years of trading, we have already gained a client base of over 60 businesses, most of whom are trading and thriving here on the Island. Owner Martin Timbers has over 35 years experience in the industry working for design and marketing agencies as well as global organisations. Here at IW Design and Print, we believe we always provide a service to all our customers that represents real value for money and that being competitively priced does not mean that quality or customer service standards ever need to be compromised. IW Design and Print | Established 2016 by Martin Timbers 07939 100419 | |


Ruth and Michael Green founded Tipsy Wight in 2010 to take advantage of the abundance of wild fruits and berries that grow on their family farm, clinging to the banks of the River Medina. They were determined to produce a product that was of the highest quality, ethically produced, beautifully packaged and that would make people smile. They also wanted to capture the unique charm of an English summer in a bottle, so people could enjoy the incredible variety of flavours that grow naturally in the countryside.

Tipsy Wight Ltd, Medham Farm, Medham Farm Lane, Cowes, Isle of Wight, PO31 8PH 01983 299088 |


Island Roads is transforming the Island’s highway network. Based in Newport, we employ around 200 Island people and provide work for scores more. We work with around local 150 companies so far spending £50 million within the Island economy. Besides improving our roads and pavements, we work around-the-clock, 365 days a year keeping the network safe and well-maintained. We’re also very much part of the Island community helping good causes through our volunteering programme and the IW Foundation, developing local talent through our apprenticeship programme and working hard to ensure our improvements are in tune with the local environment. St. Christopher House, 42 Daish Way, Newport, Isle of Wight, PO30 5XJ 01983 822440 |




THE ISLE OF WIGHT LOTTERY Celebrating more prizes, more winners and more Island jobs

2017 has been a massive year for the Isle of Wight Lottery with more prizes given away than ever before. In 2017 we’ve already given away more than 400 prizes. The new prize structure, launched in February, will see more than 500 winners collecting prizes each year. The Isle of Wight Lottery is the only local lottery that creates Island jobs and supports local businesses. Since its inception in 2001 the lottery has paid out more than £2million in prize money and created nearly 400 jobs as a result of loans to Island businesses. More than 2,000 jobs have been sustained by the support of the Isle of Wight Lottery. The Isle of Wight Lottery’s scratchcards are going from strength to strength too with more than 16,000 cards sold across more than 35 Island outlets.

out a loan that I took out to renovate my cottage. It’s been a very long project. I see it as a beautiful circle – my guests come from the mainland and spend money here on the Island with local businesses.” Lesley’s holiday guests are welcomed with a selection of local produce that includes food, drink and also an Isle of Wight Lottery scratchcard.

£10,000 celebrations for Lesley “It feels amazing! I’m so grateful,” says Lesley Brown who lives in Ventnor and is the latest winner of £10,000 on the Isle of Wight Lottery. Lesley moved to the Island in 2015 and has been playing the Isle of Wight Lottery ever since. “I’ve been playing for three years so I reckon I’ve got a £10,000 return on an investment of £150! Joining the Isle of Wight Lottery was one of the first things I did when I moved here. I’m a big supporter of local things and I only shop locally. The Isle of Wight Lottery appealed to me massively because it’s all about locality – local jobs and helping people. It’s the only lottery that I play.” Lesley has converted the lower ground floor of her home into holiday accommodation. Much of her £10,000 windfall will be invested in her business. “The £10,000 will make a massive difference. It buys a lot of peace of mind. It will wipeNOVEMBER/DECEMBER 2017

Beaulieu House. It’s a win for everyone! Being an IW Lottery Scratchcard retailer is easy. We sell the scratchcards in batches of 100 at £80 per batch. That’s a £20 profit on each batch, higher than the National Lottery. It’s a popular product, with better odds than the National Lottery too, which provides another reason for people to visit your shop or outlet.

“My guests love the scratchcards and we’ve had plenty of winners. They’re a great start to a holiday,” Lesley says.

Trevor Suckling, Binstead Stores

The celebrations continue too. Lesley’s also going to put some of the money towards her 50th birthday party which is being held at the Ventnor Winter Gardens next year.

“Our customers love the Isle of Wight Lottery Scratchcards. They’re more popular than the national scratchcards and they’re supporting great causes.”

Scratch and win up to £1000 instantly with the IW Lottery scratchcards Instant cash prizes – helping Island businesses grow and supporting Beaulieu Respite in Newport The Isle of Wight Lottery Scratchcards have already given thousands of pounds to towns including Newport, Ryde, Shanklin and Cowes to promote investment and improvements in the town centres. The IW Lottery Scratchcards are now helping to fund Beaulieu Respite, a Newport based charity that supports Island children with severe disabilities and their families. Every scratchcard sold includes a donation to



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Isle of Wight Chamber AGM The Isle of Wight Chamber of Commerce Annual General Meeting was held on Friday 13th October at the Royal Ocean Racing Club in Cowes. The meeting was chaired by Steve Porter, Chairman of the Chamber board. The Chamber’s Chief Executive Kevin Smith presented the annual report and the meeting formally approved changes to the Chamber board. Colin Boswell stood down after completing his term of office on the Tourism, Leisure & Retail board and Natasha Edwards of The Garlic Farm was duly elected to fill this vacancy. There were changes to the Manufacturing & Logistics board too. Murray Carter stood down after completing his term of office and Kevin George from Red Funnel was elected to fill this vacancy. John Burrows stood down after completing his term of office and Keith Greenfield from Wightlink was duly elected to fill this vacancy. The AGM also recognised long-standing members, with a gold award presented to Wight Business Services, marking 35 years of Chamber membership. Silver awards were presented to Daniells Harrisons Chartered Surveyors, Bright

Bright Brown


Daniells Harrisons

G J Banks

Brown Ltd, Netguides Ltd, Hose Rhodes Dickson, GJ Banks (IW) Ltd and Inflight Peripherals Ltd (IFPL), all marking 20 years of membership. Bronze awards were also presented to Bembridge Sailing Club and Electronic Solutions (UK) Ltd, representing 10 years of membership.

Chamber of Commerce. Baywatch on

LCM contractors Ltd, L F Jollye Ltd and Island Scientific Ltd are also now officially Silver members of the Isle of Wight

Ltd, Whitwell Station and the Isle of

Hose Rhodes Dickson

the Beach, Cheetah Marine LLP, Marine Data Systems Ltd, Bodywise Ltd, Cemoc Limited, Best Dressed Crab Ltd, Imphouse Ltd, Innerspaces, J T Mackley & Co Ltd, Fastnet Marine Insurance Services Ltd, Westfield Contributory Health Scheme Wight Steam Railway are all now Bronze members of the Chamber.




Get down to business with the Isle of Wight Studio School Combining academic GCSEs with work-ready vocational qualifications and meaningful regular work experience in a personalised and supportive environment. Studio School offers a unique opportunity for young people. The best preparation for post 16 apprenticeships, 6th forms and FE colleges.

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Wight Business Services celebrates 35 years Gary Smith, owner of WBS in Newport, is celebrating 35 years of membership of the Isle of Wight Chamber of Commerce. Joining the Chamber was one of the first things he did after setting up his business in 1982. He founded WBS with his business partner Alan Kirkpatrick who retired six years ago. Tom Stroud caught up with Gary at the Chamber’s AGM where he was presented with his Gold membership certificate.

How did WBS begin? When we started we were typewriter engineers. And there aren’t many typewriters around these days! Alan and I had worked for another company as office equipment engineers. Our business began by providing servicing for office equipment and vending machines. It changed when one day somebody asked us for stationery. We first went to a competitor on the Island, then we got our own accounts, they went out of business and we carried on. We still sell a couple of typewriter ribbons a year funnily enough. People still like the feel of the keys!

appreciate it. When somebody buys a load of gear and you make some money out of it, it’s a really nice feeling when that money goes in the bank. It means you can pay the wages again that month.

What’s the core of your business?

Have you enjoyed it?

Paper. Boring old paper. It can get boring after 35 years because it’s heavy! Especially when you deliver 50 boxes of paper to someone. When I was at school we were told about the paperless office of the future but I can’t see it happening any time soon. We have up to 400 accounts, with up to 250 businesses buying from us every month. We’ve got four vans that go out every day, doing the local routes and our fifth van covers Newport.

Yes. It’s been good to me and I’ve made some money out of it. Most of our staff stay with us for many years and most of the core of the business is still the same people.

It’s all about service and being honest with the customer. If you make a mistake, you sort it out. Pricing isn’t always important. Our business is all about delivery to customers on the Island who want that sort of service. It doesn’t matter what they want, if they want it we can get it for them.

If I needed a biro, how quickly could you get it to me? If you needed it that urgently I’d drop it straight down to you. That’s what it’s about really. Schools always tell us they’ve run out of paper when they’ve only got one ream left…

What’s it like working for the same business for so long? Good question. You get your good days and your bad days. Good customers and bad customers. You take them with a pinch of salt when they moan, and when they thank you for doing a good job you NOVEMBER/DECEMBER 2017

Do you still have your first customer? Yes we do. Yarmouth Harbour Commissioners. They called us one day looking for accounts forms. We got them and they’ve stayed with us ever since. We’ve been servicing IFPL and Liz Earle since they started and we’ve grown with them. Steve Porter Transport started in business the same year as us and we’re still customers of theirs.

It’s been 35 years but I’d imagine they haven’t always been consistent ones. No. We’ve been through at least two big recessions. People still buy the same amount of paper in a recession but they buy less of the expensive gear like photocopiers and furniture. They make do with what they’ve got and make the photocopier last for another year, instead of spending £5,000. Furniture is great for us and we sell loads of it in the good times but that sort of thing suffers in harder times. The stationery side is still pretty similar. A stapler is still a stapler. They’re still rubbish! The cheap ones that cost a pound won’t last you ten years. You’ve got to go for quality. We’re well known in the business community. We’d like to have more commercial customers coming into the shop because they’ll get a bargain.



INTERNATIONAL TRADE Change is coming and business needs time to adapt By Liam Smyth, Director of Trade Facilitation, British Chambers of Commerce

In a post-Brexit Britain we are all discovering the impact that the European Union has had on our economy over the last 40 years. Every night on the news there’s talk of frictionless trade, the customs union, hard or soft Brexit and now the nation has woken up to the importance of International Trade to our future economic growth. In Chambers, we know that the way trade is done is constantly changing, but change is generally slow paced, it’s planned and we get ready for it. The big shocks are rare. And while change is happening, with or without Brexit, it seems obvious that a big shock for the way we trade is on its way. Let’s consider what we know already? •

The Union Customs Code (UCC) is now fully implemented and will be with us for at least 18 months or until a new UK code is implemented. The Approved Economic Operator (AEO) system to approve trusted traders will continue to be implemented post Brexit. It’s present now, is on the horizon for many businesses and is certain to be part of future FTA’s in its safe and secure (AEOs) form at least. The WTO Trade Facilitation Agreement was implemented in February 2017 across 164 countries, of which the UK is a signatory. It’s here to stay.

accelerate the rate at which companies may need to become a trusted trader (AEO accredited). The UK has just over 600 AEO traders compared to over 6,000 in Germany. We are working with other stakeholders and the Chamber Network to develop a UK wide response to improve applications for trusted trader status and increase approvals by HMRC. We must remain competitive. So, we need to keep talking, and as we ruminate about the impact on business, our need for a 3 year period of transition, and the aim to agree a negotiated settlement with the EU, the hard reality is that as new trade deals are agreed, businesses will need to adapt, and adapt quickly. For most people a Free Trade Agreement (FTA) simply means that we can move goods across nationally agreed borders without hindrance, and that is true. However, most countries or trade blocs that we want to agree a deal with will already have existing FTAs in place. Those existing deals with other nations and trade blocs, the EU27 for example, could impact on the nature of the deal we can strike. On Brexit day +1 we will not have any existing agreements and everyone we want to do a deal with will. A pragmatist might suggest that it’s unlikely that we’ll get a better deal than any that the EU already has in place.

If that happens, it’ll bring a bigger shock to our trading system as we revert to WTO rules on tariffs and trade.

FTAs provide benefits for many areas of trade. The most obvious of those is on tariffs that are usually duty free or reduced. It is that factor that reduces the cost to the importer and makes our exported goods more competitive. It’s like offering your buyer a discount voucher. But for the buyer to be able to use it, the seller must satisfy a range of conditions that are unique to most trade deals. Some conditions will centre around the Rules of Origin.

If we leave in an ordered way, the aim of frictionless trade between the UK and the EU will

It is those rules and how they are dealt with in trade deals that will determine whether goods

The UK Government published white papers on the Trade and Customs Bills in October too. They outline the proposed options for a negotiated agreement with the EU27, and state clearly that the government will prepare and legislate for the instruments to deal with a hard Brexit if it comes.


can be traded without tariffs and the conditions attached to trade being free. Many traders use components sourced from the EU and other trade partners to make finished goods that are then considered to be of EU Origin and free to circulate in the EU. Post Brexit, those same goods will need to be able to prove UK origin and the proportion of the finished goods that will need to originate in the UK for the goods to export without tariff will be deal dependent. It’s what makes the clothes we buy, the latest electronics we demand and the food we eat so cheap. Even if they don’t understand it, consumers benefit from Free Trade Agreements every day of the week. The movement of goods across the EU will need to be as frictionless as possible if we are to maintain our ability to take advantage of ‘just in time’ efficiency. Over 185,000 businesses only trade with the EU, with around 45% only trading in services. That means that 100,000 businesses may have to learn to make customs declarations for the first time. We are in a period of uncertainty for companies that are trading across borders. And the only way for business to deal with uncertainty is to forecast and plan for the possible outcomes. Identifying potential risks will allow the time to mitigate their impact and time has a habit of running out. The potential cost of change is concerning, and that’s why the British Chamber of Commerce are lobbying on behalf of our members to have a minimum 3-year transition period. Business will need time to adapt. Chamber teams across the country stand ready to help exporters to succeed and to manage the inevitable change. We can see change is coming, it’s on the horizon, we just can’t see enough of it yet to make out its size and shape.




Sales & Purchases Planning & Development Rural Consultancy Architecture & Design Valuations & Lettings Renewable Energy


01983 828 800

Brochures, Books & Leaflets

Print as many or as few as you require Choice of paper Many different styles and finishes available Designed to work for you

Packaging , Boxes & Labels


We can design and produce boxes, labels and sleeves specifically suited to your products. We also produce short run cupcake boxes – perfect for weddings, events and functions.


Design Service available

Stands & Banners

We offer a wide range of display options

It’s not just about business! Our friendly team are here to help with those special occasions too.


& Wedding Stationery + Personalisation service 27


Members New

Altered Dawn

Juliette Chan 07742 236 970

Vectis Sunrise Rotary

Michele Newton (President) 01983 209005

Marinus Construction Ltd

Burlington Hotel Operations Limited

Everything Towelling

Doughty Newnham Chartered Surveyors

Alissia Knight Coaching

Graham Reading Photography



Ginja Tache Ltd

Meaden Kitchens Limited

Tom Flower 01983 200601

Claire Blakeborough 07517 357003

Alissia Knight 07730 413854

Richard Bull 07974 890 462

James Lucas 07866 11044


Martin Hill 01983 403702

Jason Doughty 01983 216162

Graham Reading 07931 324220

Julie Jones-Evans 07886 437688

Matthew Meaden 01983 897697



Want to join the Chamber? Call the team on 01983 520777 or online

jb Architecture llp Leah Shanahan 01983 550435

Jigsaw Training and Development Services Carole Smith & Sue Gibbs 07708 716725


Catherine Kidd 01983 821280

Vectis Holiday Homes

Eamonn Fetton 07846 107911

Ascensos Ltd


John Devlin

Jane Clark 07950 263355

Leslies Motors

F1 Precision Ltd

Richard Winter 01983 296031

The Utility Warehouse Discount Club

Johan Haynes 07850 245521

DMC Services IW Ltd

Jacquie Tarry 01983 875151

Dustin Charlton 01983 882880

Blue Labelle

Parlex Europe Ltd

Pascale Edwards-Labelle 01983 700878


Dominic Ward 01983 559650




ISLAND PAIN RELIEF The Isle of Wight Chamber of Commerce is supporting older people on the Island by providing help and advice on starting a business or being self-employed. The Chamber is hosting monthly workshops and providing ongoing mentoring as part of the Age Friendly Island campaign, an exciting partnership funded by the National Lottery through the BIG Lottery Fund, making the Island a great place to grow old, while tackling social isolation. The Chamber’s Over 50s business mentors are engaging with people aged over 50 who are looking to go into business and be their own boss. Business advisors Fiona Grist and Lynda Draper are often helping older people who have been made redundant or who are at the early stages of retirement. Kim Aminu runs Island Pain Relief, specialising in natural therapy for clients with chronic and acute pain. Kim is a Physiokey and Scenar practitioner and she is based at Cowes Chiropractic Clinic. Running her own business is fairly new for Kim who has taken up therapy after a long career with British Airways as a Cabin Service Director. “I was trained as a Scenar therapist more than 20 years ago but I only recently decided to move to therapy full time. I retrained with advanced courses, gaining my Levels 1 & 2 in Classic Scenar Therapy and my Advanced Training in Scenar Expertise. I’ve known Rebecca at Cowes Chiropractic Clinic for a long time and she introduced me to some of my first clients at the clinic. These days people don’t want to keep taking stronger pain relief. They don’t want to live like that. They’re looking for other ways and that’s where I come in.” Kim joined the Over 50s Start Me Up


programme last year. She’s benefited from business mentoring and the regular networking meetings. “Having the support from Lynda and Fiona has been wonderful. The start-up course taught me the basics and it’s great to share ideas. It gave me direction. It helped me with things that I didn’t know I needed. Lynda was someone I could turn to for advice and help with all sorts of things. Lynda and Fiona have great contacts too and the networking meetings have helped me to make contacts of my own. “We’re all over 50 and we’ve all had life experiences and we can relate to each other. That’s really important. It can be nerve-racking when you’re starting out, especially if you need the business to work and you’re relying on the income. Working for yourself can be a lonely thing but the network is full of friendly faces and it’s a social thing as well as business for me.” Running her own business has been a new start for Kim and she’s embracing the freedom of being her own boss. “It’s very liberating and I do feel like a different person. After years of working for a corporation I decided that I wouldn’t work for anyone else again. I wanted to be in charge of my life. I’ve got kids and I wanted to be around for them too. Being self-employed is a new mindset. You decide what you want to do and when you want to do it. I’ve always been quite independent and I was in charge when I worked for BA but I was still part of a corporation. The restrictions aren’t there any more and it’s up to you to organise yourself and be able to enjoy the freedom.” Kim’s move to the Island and selfemployment was all about changing her

lifestyle, being a parent and finding a new work-life balance. It’s working too. “We moved here for the children. It’s a slower life down here and I wanted stressfree living. My friends say the Island is like the 1950s but with broadband and I think it is! I might be busier work-wise if I was still living near to London but I don’t know if I want that. It’s about getting the balance right. I’m much happier now and I’m in charge of my life.”

Over 50s Start Me Up mentoring and workshops are supported by the Big Lottery Fund using National Lottery funding.



Christmas Open Evening with Father Christmas!

Friday 1st December 2017, 2-8pm

Join us for mulled wine, mince pies and exclusive discounts. 10% off everything in the showroom, including John Deere and Dickies clothing for all ages, Tractor Ted clothes and toys, John Deere toys, lawn mowers, work wear and parts. I 01983 721 426 I R.Hunt Ltd - The John Deere dealer for the Isle of Wight. Pritchetts Way, Rookley Industrial Estate, Rookley, Ventnor, Isle of Wight, PO38 3LT. Follow us @rhuntltd on




TALKING BUSINESS By Isle of Wight Chamber Chief Executive Kevin Smith

Pace and tempo: growing the economy to benefit everyone I recently attended the official opening of the new Ascensos Contact Centre in Cowes which has created 350 new jobs for the Island. If you get the chance to visit do go, as it’s a great showcase for the type of professional companies that we want located here on the Isle of Wight. When entering the contact centre there is an immediate buzz of excitement and productivity. The team look energised and come from all over the Isle of Wight and all looked very proud to be a part of this new venture for the Island. The customer base that they are serving includes a string of household names that we, the Isle of Wight, are now providing support for. Only a few weeks before I met with the CEO of Ascensos John Devlin who exemplified this energy and ambition not only for Ascensos but for the whole of the Island, helping to put us on the map with major corporations. I believe that this will assist these major PLC’s to understand that the Isle of Wight is a great place to do business. From my visit I felt that Ascensos were providing not only employment opportunities but also equipping and upskilling their employees with a professionalism that we want to see from all island businesses. This creates what I would like to call a ‘pace and tempo’ for the Island that builds the economy, lifting it from a low wage, low skilled economy, to a high wage, high skilled economy that will benefit everyone. The investment that Ascensos has made also showcases all the positive reasons

why the Isle of Wight is a great location to set up and locate a business. Ascensos of course joins the list of many very good businesses that already exist on the Island, many of whom trade all over the world and provide very valuable high value high skilled jobs that we seek to develop more of. At this point I would like to take the opportunity to also say well done to the IW Council for supporting this inward investment opportunity and the officers within the council who helped make this happen. They receive a lot of criticism for many things but do not always get the positive recognition that they deserve for the good things that they deliver, so well done. Supporting all of this good news the Isle of Wight Chamber’s economic advisory committee, led by Karen Lucas MD of Vikoma, has conducted a considerable amount of work over the past year to put together an ‘economic vision’ for the Isle of Wight. This lays down the general principles of how we would like to see the prosperity of the Island developed over the next 10 years. This has been shaped as a discussion document and a call to action for the whole Isle of Wight community to work together to improve the Island’s economic wellbeing, benefiting the whole of the Island. This links into the work that we are also doing with the Isle of Wight Council on

the Economic Strategy and ensures that we are all clear on what we are trying to achieve. As with all pieces of work such as this, the content will invoke commentary and discussion, which is what it is designed to do. But the main thrust is to move the Island forward and challenge the naysayers. I would argue that we all should want to see better paid jobs and improved opportunities for our young people to enter meaningful employment, or have affordable housing in which to live, or a standard of education which is much better than the national average. Our 2030 Vison will be published shortly and we hope that you will engage and help the IW Chamber in our ongoing efforts.


Every month Island Business magazine spotlights the people and companies that are making the news on the Isle of Wight. If you’ve got a story to share with the Island’s business community, start with Island Business. Every edition is emailed directly to thousands of Island business people and the physical edition is racked across the Island at high footfall locations. It’s also directly mailed to all Chamber members. If your business is growing, investing, celebrating, winning awards, appointing new staff or marking a milestone then get in touch. Send your news stories to the editor, Find out more about advertising, sponsorship opportunities and how we can help you to raise your profile by emailing



If you’re looking for your business to grow, Let us know, Let us know, Let us know. It’s that time of year again and Pertemps Recruitment would like to offer new and existing clients a Christmas gift of 50% off all Permanent Introduction fees. You’ll still receive the same excellent service, professional approach and outstanding calibre of candidates but for half the usual cost. Offer includes:  Pre campaign consultancy  We’ll design and advertise your vacancy on local and national job boards; including IOW County Press  Screen all CVs, interview potential candidates, shortlist and in addition respond to unsuccessful applicants.

 Carry out In-House and On-Line skills testing prior to an interview  Our resources include access to an extensive national database of existing candidates  All candidate’s eligibility checked and a DBS completed where necessary.

Call us now on 01983 533235 for more information on this great offer.

From all the team at Pertemps – Have a great Christmas and a very Happy New Year



**Offer ends 31st December 2017. This offer is based on our national terms of 17.5% for Permanent Introduction fee. For T & Cs speak to a member of staff. Offer applicable to Isle of Wight Pertemps branch only.

off ALL Perm Fees

ly we can supp Don’t forget e th er aff all ov temporary st d an o riod to Christmas pe d es are manne on ph ps m Perte k; 7 days a wee 24hrs a day time of year e whatever th


34 The Mall, Carisbrooke Road, Newport, Isle of Wight PO30 1BW. Email:


Short Courses DATE




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To find out more call 01983 535202 or 550852 or email E-LEARNING E-learning can be accessed anytime, anywhere with an internet connection, allowing you to fit learning around your busy schedule. Visit:

Think Apprenticeships… Think The Isle of Wight College! Your cost effective solution to staff recruitment. The Isle of Wight College offers the widest range of apprenticeships on the Isle of Wight, all with support from industry specialists and with advice on access to funding.




Island Business Nov / Dec 17  
Island Business Nov / Dec 17  

Fifty years of Vikoma International, Red Funnel's plans for 2018 and the IW Chamber Business Awards nominations in full