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Island usiness Bottling success: The Tipsy Wight story

The Interview Rouse Limited

Profile Isle of Wight Radio

Notes To Self Lifeline’s Mark Lee


IW Chamber Awards – the nominations in full!



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34 The Mall, Carisbrooke Road, Newport, Isle of WightTHE PO30 1BW. BUSINESS MAGAZINE FOR THE ISLE OF WIGHT Email:




As 2016 begins to draw to a close it still feels too early to make any judgements on how this year has been, not least because the financial and political situations still seem to be changing on a daily basis. Whether it’s Brexit or the Isle of Wight’s role in a combined Solent authority, there are still plenty of questions and 2017 has the potential to be another year of change. One of the effects of the weakened value of the pound is the possible boost for UK tourism next year, as foreign holidays become less attractive to UK residents whilst Britain becomes an even better value destination for foreign visitors. It’s looking like an interesting 2017 for the Island’s tourism sector! Right now it’s the retail sector that is hoping to make the most of the crucial Christmas shopping season. Small Business Saturday on December 3rd puts the spotlight on local retailers, family businesses and the importance of the High Street. As online shopping continues to make inroads into traditional shopping habits it’s even more important for the Island’s towns and shops to offer distinctive products and great service, ensuring that we all still have good reasons to shop locally. In recent weeks I’ve met a lot of Chamber members NOVEMBER/DECEMBER 2016

at events, including our recent AGM held at Ventnor’s Winter Gardens. I also spoke at the TechIsland showcase, held at the Royal Yacht Squadron in Cowes, supported by the RSA Fellows. The event brought together key stakeholders and I am excited about the Island potential for attracting new technology based businesses. The project aligns with the work that the Chamber is doing by engaging with schools and encouraging students to study STEM subjects. Encouraging tech entrepreneurs to locate to the island will also help to grow highly skilled, highly paid jobs, which make for a much stronger local economy. My own vision is a tech hub on the island where creative people can share space, equipment and inspiration, and it’s something that I will continue to push for in 2017.

The festive season is almost upon us but many Island businesses with have cause for pre-Christmas celebrations too! Congratulations to all of our nominees for this year’s Isle of Wight Chamber of Commerce Business Awards for Excellence. Being nominated is a huge achievement in itself and this year’s shortlist is an impressive statement about the variety of excellent businesses that we have here on the Island. Good luck to everyone on the night – and if it’s not too early, let me wish you all the best for 2017 too.



Island usiness NEWS



November/December 2016








Editor Tom Stroud



Advertising Sales Tel. 01983 554501

Isle of Wight Chamber of Commerce Mill Court, Furrlongs, Newport Isle of Wight, PO30 2AA





Design & Printing Crossprint Ltd

Island Business Magazine – Published by the Isle of Wight Chamber of Commerce




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While every care has been taken to ensure the accuracy of Island Business magazine the publishers do not accept any liability or provide any guarantee that the information is accurate, complete or up to date. The publisher and its employees and contractors have used their best efforts in preparing these pages and this publication but make no warranty of any kind, expressed or implied, with regard to the information supplied. The views of contributors do not necessarily represent those of the IW Chamber of Commerce. The IW Chamber of Commerce and its employees and contractors shall not be liable in the event of incidental or consequential damages in connection with, or arising out of, the providing of the information offered here. Island Business magazine is printed by Crossprint, an ISO 9001 registered printer based on the Isle of Wight. Contains material sourced from responsibly managed forests, certified in accordance with the FSC (Forest Stewardship Council).




£6.3M THAMES ORDER FOR WIGHT SHIPYARD Wight Shipyard Co in East Cowes has secured a £6.3 million order to build two new passenger boats for MBNA Thames Clippers. It’s the largest fast passenger ferry order for a UK shipyard in over 25 years. The building of the new 170 capacity passenger boats will see the creation of 75 new jobs across the Isle of Wight and London. It’s the largest ever order for the recently rebranded Wight Shipyard Co (WSC), formerly known as Shemara Refit. The two new boats will enter service in the summer of 2017.

Peter Morton CEO of Wight Shipyard Co. commented: “We are particularly pleased that these are the first high speed ferries to be built for the company in England as in the past all new MBNA Thames Clippers fast craft have been built in Australia. Having successfully completed the 40 metre Red Jet 6 for the Red Funnel Group we are confident that we will deliver high quality ferries for MBNA Thames Clippers and look forward to a long partnership with them.”


"We are honoured to receive this

presented with the Queens Award for

prestigious award and had an amazing

Innovation. Husband and wife team Dan

time meeting the Queen at the palace,”

and Kirsty Forster received the award

Dan says. “The award would never

from the Lord-Lieutenant of the Isle of

have been achievable without our

Wight, Major General Martin White CB

excellent staff. The team looks forward to

CBE JP. The presentation took place

continuing to provide an exemplary level

at the Mobile Vet’s central base and

of service to our clients."

hospital on Newport’s Watergate Road. The Mobile Vet were named as winners

Image: The Mobile Vet’s director Dr

in April and Kirsty and Dan met with The

Dan Forster and co-founder Kirsty

Queen at Buckingham Palace in July.


IW COUNCIL “STAYS AT THE TABLE” FOR DEVOLUTION DEAL The Executive of the Isle of Wight Council has agreed a decision to continue the process which may lead to the establishment of a Solent Combined Authority. The Executive has joined Portsmouth and Southampton city councils in agreeing to submit a request to the Secretary of State for Communities and Local Government to establish a Solent Combined Authority.

long-term sustainable financial future for the council and the Island as a whole. As part of our future plans we have just approved a more positive medium term financial strategy which focuses strongly on regeneration and economic growth. The strategy buys us some time to grow our tax base as a result of planned regeneration activities. This will be more easily delivered if investment funds from government are made available."

Isle of Wight Council leader, Councillor Jonathan Bacon, said: "This decision will mean the Isle of Wight Council can stay at the table as these discussions progress, with the involvement of the secretary of state. The council will still retain the option of not joining the combined authority if suitable terms cannot be agreed or the expected devolution deal, including an expected commitment for £900 million investment funds over 30 years, is not secured with the government - both will need the further and final agreement of the council. "By taking this decision to stay at the table, we are ensuring that every opportunity is examined and kept open as we endeavour to secure a




CHAMBER MINIMBA LAUNCHED The Induction event has taken place for the very first cohort of the Chamber’s new miniMBA programme. Those from a wide range of Island businesses have signed up for the new qualification which is accredited by the CPD Standard Office and will be delivered at venues from across the business community, adding an important ‘real-world’ perspective and enabling students to see other businesses first hand. This first group (from left) Jackie Spragg from HJ Bennett, Alan Marriott and David Thornton from the IW County Press, Jonathan Thornton from PC Consultants, Jon Pridham, MD of Cowes Yacht Haven, Paul Merrin and Hayley Turner from WightFibre, Caroline Hurley from BeCalmed and Finishing Touches and Matt Jeffery from BrightBulb Design make up the first cohort, with a second cohort now open for registration. Course Director Dale Howarth comments: “It’s an exciting start and our first cohort represents a broad spectrum of businesses; from new start businesses to established organisations and individuals from those newer to business to

established industry professionals and board level Directors. We are now registering students and interest for the second cohort, which is expected to have its Induction later in January 2017. Interest continues to be high and that anyone interested in

finding out more or wishes to register should get in touch.” Find out more about the MiniMBA on page 27.

CHAMBER AWARDS NOMINATIONS The nominations for the 2016 Isle of Wight Chamber of Commerce Business Awards for Excellence. The shortlist celebrates the best in Island business and reflects a wide range of sectors and companies of every size, from start-ups to international businesses. There are two nominations each for Brightbulb Design, English Heritage – Osborne, Isle of Wight Jobs Ltd, Isle of Wight Pearl, Red Composites, RFEL, Shanklin Theatre, Tapnell Farm and Vikoma.

awards. I’m a massive fan of the Isle of Wight and I’m looking forward to the whole evening and joining in the celebrations. Island businesses really know HOW to party!” See the full list of nominations on page 22. Tickets are on-sale now priced at £75+VAT, with a table of 10 priced at £700+VAT. Find out more at www.

The awards will be presented on Friday December 2nd at Cowes Yacht Haven and hosted by TV’s Fred Dinenage. Fred says: “I’m thrilled to be hosting the

70 NEW JOBS CREATED AT MHI VESTAS MHI Vestas Offshore Wind is creating 70 new positions at their blade production facility in Newport. The announcement has been welcomed by International Trade Minister, Greg Hands, who said: “MHI Vestas Offshore Wind’s decision to increase production staff at their Isle of Wight facility is great news. As manufacturers NOVEMBER/DECEMBER 2016

of the latest generation of offshore wind blades they play a vital role in the UK’s offshore wind industry. I look forward to seeing these blades in UK and European projects in the future, starting with the Burbo Bank Extension wind farm.” A Bilfinger GVA economic impact assessment

found that the economic impact of MHI Vestas’ Blade Production facility in the last 12 months has been £135 million of economic output to the UK economy, supporting over 380 direct and indirect jobs, and generating significant value for the local Isle of Wight economy through salaries and spending.



WIGHTFIBRE FLEET GROWS WITH PREMIER FORD WightFibre’s fleet now includes four new Ford Transit vehicles, supplied by Premier Ford. The new vehicles help to reduce operating costs and add even more flexibility, enabling engineers to be even more efficient in supporting customer installations or in response to service and support calls. WightFibre is also expanding its team of service and installation engineers to meet the continuing demand from both homes and businesses.

these vehicles to a large Island company and to see them on the road in their new liveries.” Image: John Irvine, CEO of WightFibre with David Rye, Managing Director of Premier Ford with the new vans outside Premier Ford in Newport.

John Irvine, CEO of WightFibre comments: “This is part of a fleet renewal programme that reflects our commitment to provide the highest level of service to our customers and support for our engineering teams, through a modern, low emissions fleet that is best suited to our work across the Island and further enhances our important work to protect the Islands environment”. David Rye, Managing Director of Premier Ford adds: “As the Island's Ford Commercial Specialist, Premier Ford is the local dealership where businesses can see the latest range of Ford commercial vehicles. We were able to help WightFibre expand their feet by understanding their business needs and we'll be there again with our first class customer service for any routine or unscheduled servicing. It is a pleasure to provide

LUCKY RACHEL IS A £2K WINNER Well done to Rachel Occomore who is £2,000 better off thanks to a win on the Isle of Wight Lottery! Rachel first started playing three years ago when she moved to the Island. “It’s my 50th birthday next year and I’m thinking of a bucket list trip, so I’ll be putting the money towards that,” Rachel says. “When we moved here I

wanted to take part in as many Island activities as possible and the Isle of Wight Lottery was the perfect way to start.” Playing the Isle of Wight Lottery is easy and it’s still only £1 each week! Find out more at www.

GREEN STARS FOR ACCOMMODATION PROVIDERS A new scheme to raise awareness of sustainable transport options among the Island’s accommodation providers has been launched by Visit Isle of Wight in partnership with the Isle of Wight Council, thanks to a £40,000 grant from the council’s sustainable travel transition year programme which is funded by the Department for Transport.

bicycle, public transport or the newly introduced car

The new Travel Ambassador Green Star Scheme will ensure accommodation providers are better placed to advise guests on how to enjoy the Island by foot,

Participating accommodation providers will be able to

club. The scheme will give one-to-one training sessions to up to 500 accommodation providers, along with resources including of hundreds of inspirational days out and activities, as well as information how to access the Island’s major towns from mainland train stations.

display a green star window sticker and logo which they can use in their own advertising and promotion.

VIOW GreenStar sticker 148x210 OUTLINED ARTWORK.indd 1


21/10/2016 09:17



Is your medicine cabinet fit for the winter? How can you stay fit for work?

Turn your coffee break into your flu jab break.

Most common winter ailments, such as colds, sore throat, cough, sinusitis or painful middle ear infection (earache) can be treated without antibiotics. What works instead? Rest, drink plenty of fluids, take pain relievers, such as paracetamol or ibuprofen, and talk to your local pharmacist for advice on getting the relief you need. How long can I expect to suffer?

Take 15 minutes now to prevent taking several days of sick time later.

• • • • •

Speak to your local pharmacy or Occupational Health & Travel Clinic at St. Mary’s Hospital. Charges may apply.

Middle ear infection – 4 days Sore throat – 1 week Cold – 1.5 weeks Sinusitis – 2.5 weeks Cough – 3 weeks

What should I do now? Ask your local pharmacist what medicines should be in your cabinet to help get you, your family and your employees through the winter season. Also ask your pharmacist about your flu jab.

Lorna Cousins, Nurse

Even if you’re not eligible for a free jab you can still get vaccinated by telephoning the Occupational Health & Travel Clinic, St. Mary’s Hospital on 534209. Cost £9.

It’s not a 999 emergency, but you need medical help fast. Speak to a highly trained adviser, supported by healthcare professionals.

They will assess your symptoms and immediately direct you to the best medical care for you.

For more information visit





Don’t leave it until it’s a problem, contact us now for advice on the potential risks to the water systems in your workplace or property

03300 240 365 NOVEMBER/DECEMBER 2016



NEWS BITE Find out about our recent four awards at #TheSolentBusiness Awards2016! #Success #TeamLeadershipSkills #Innovation @PIPmysteryshops

CO WHEELS OFFERS SUSTAINABLE TRAVEL ALTERNATIVE The newly launched Isle of Wight Co Wheels Car Club is offering low emission and hybrid cars for business use as well as for tourists and residents. The new fleet will see vehicles being available in key locations including Ryde, Cowes, Newport and Yarmouth, offering a cost saving alternative and more environmentally friendly alternative to a traditional pool car. Isle of Wight Council Executive member for economic sustainability and development, Councillor Ian Stephens said:

We are offering a variety of First Aid and Food Safety Training. Call us on 01983861078 for more information. #caring #welcoming #IOW

“I am delighted to welcome Co-wheels scheme to the Isle of Wight and thanks are due to the Department for Transport funding through which the Isle of Wight Council are able to support this scheme. Environmental sustainability, reducing carbon emissions and car congestion, at the same time as enabling access to travel are important long term aims for the council. Partnership working such as this is a great example of changing culture, recognising socio-economic challenges and providing opportunities

RECIPE FOR SUCCESS reaching a new audience via social media too, with online orders doubling in 2016.


Our next FREE ADVICE CLINIC is on 1st December 2016

for the Island, which is ideally suited for this type of scheme.”

The Isle of Wight Biscuit Company is set for an even better 2017, with an increased order book and new products on offer. Mainland orders have tripled in the last 12 months and Island orders have increased by 35%. The brand is

“We are extremely pleased to have seen an increase in all avenues of our biscuit company,” says Jenny Harvey. “Being a local producer is something we are very passionate about. Our new coconut flavour farmhouse cookie is going well and our re-designed packaging for our Isle of Wight shaped Squirrel biscuits has seen orders for this product double in the last year. We are launching double packs of biscuits aimed at the B&B/Hotel market and retail counters. We are also currently testing new flavours of biscuit including lemon and coffee. It is a very exciting time for us here at the Isle of Wight Biscuit Company.”



Flooding could affect your business and your home. Sign up for free flood warnings & make a flood plan: #floodaware @iwight

Tweet your stories with #iwbiznews


Island charity Care In The Garden is benefiting from the support of the Garlic Farm and its customers. Donations raised from plastic bag sales at the farm shop over the past 12 months have generated £747 for the Wootton based charity. The money will enable the community organisation to purchase essential equipment to help sustain the operation. The Garlic Farm’s Barnaby Edwards says “Care In The Garden is our chosen community project for support and we couldn't be happier that something as humble as the plastic bag has delivered such a positive impact. They are happy and are busy preparing some wonderful gifts for the festive season.”

The Garlic Farm’s Barnaby and Natasha Edwards with Care In The Garden’s John Goodenough (centre)



STAY WELL THIS WINTER by Ian Stephens, Joint Head of Occupational Health & Travel at the Isle of Wight NHS Trust. One part of the winter season that seems to be unavoidable, especially when you work alongside a large number of people, is seasonal illnesses and sickness. Between the drop in temperature, the change in the environment outside and the wet, windy weather that seems to take over the country, it is nearly impossible to shield all of your employees from the harsh side effects of winter. However, the benefits of keeping your employees healthy all year round are innumerable. Your employee’s health not only affects their well-being, but it also

influences their productivity, your health budget, and ultimately, an organisation’s bottom line. In today’s business world, the health of your employees has a direct influence on the health of your company, and that is something you do not want to put in the hands of the chilly winter weather. Occupational Health Isle of Wight has provided Health and Travel services to the NHS, businesses and the general public for over 25 years. The team can arrange to visit your place of work to carry out Work Related Health Assessments and Immunisations as well as providing Sickness Absence Management services. For more information go to


ISLE OF WIGHT HYPNOTHERAPY The Isle of Wight Chamber of Commerce is supporting older people on the Island by providing help and advice on starting a business or being self-employed. The Chamber is hosting monthly workshops and providing ongoing mentoring as part of the Age Friendly Island campaign, an exciting partnership funded by the National Lottery through the BIG Lottery Fund, making the Island a great place to grow old, while tackling social isolation. Since the project started over a year ago, the Chamber’s Over 50s business mentors have engaged with more than 50 people aged over 50 who are looking to go into business and be their own boss. Business advisors Fiona Grist and Lynda Draper are often helping older people who have been made redundant or who are at the early stages of retirement. Beverley Faulds-Barber has been running Isle of Wight Hypnotherapy since this summer. It’s a new start for Beverley, who took early retirement from the NHS after 38 years. “I love change and I love a challenge,” Beverley says. “I had a career as a health visitor for nearly 20 years and I’m a registered nurse. I have huge connections with the whole health structure on the Island and it becomes


a part of you, it’s quite funny. I’d also qualified years ago in aromatherapy and reflexology but I felt that hypnotherapy really went on from my career in health. I didn’t want to turn my back on all of that background, experience and information. It gives me a good understanding of people’s health on every sort of level, emotionally and physically.” Beverley had some problems with her back and was looking for a change in lifestyle. She’s currently offering hypnotherapy for phobias and weight loss. She’s also looking to expand in other areas too, as well as pursuing work in the arts.

health team but it’s just me now! I used to do things because I was part of an organisation, whereas now I have to find my own support, peers and links. The mentoring with Fiona has been really good, having someone to bounce off and to ask questions. Asking people for money is a bit alien to me. The business has to be self-funding and that’s the difficult thing. I have to learn to be good at advertising myself and marketing myself. It’s a big step for me, to learn and to keep doing all of that. “I think the biggest thing was that it is all possible and there is mentoring out there and there is support and you’re not just out there on your own trying to paddle. Age isn’t a barrier for me. I suppose I don’t have the worries that I might have had in my twenties where you’ve got to earn money, support yourself, and pay your mortgage. I can indulge myself a bit now. I have the confidence and the time to do it too. I am quite busy all the time really and I am having a good time!”

“I have got quite a way to go before I can get a state pension so I need to earn money. I am also starting to set up as a textiles artist as well. I have a degree in fine art and a master’s degree in creative writing. I always liked the arts but hadn’t been able to do that as a living because I needed to earn money and my career went in another direction.” Beverley attended a one day business startup course at the Chamber which she found very helpful. Since then she’s met regularly with Fiona her business mentor. “I have come from a very corporate background in the NHS and the wider primary



Events Chamber

Friday 2 December 2016

Business Awards Cowes Yacht Haven, Cowes For full details see page 22

Friday 9 December 2016

Business Breakfast Keats Cottage, 76 High Street, Shanklin Come and join us for the last networking breakfast of 2016 where you can enjoy a full English breakfast or delicious pancakes. There is the option of a business introduction and the opportunity to meet fellow chamber members. £6 per person

Thursday 15 December 2016, 9.30am – 4.00pm

FREE One-Day Business Start Up Course IW Chamber Of Commerce, Mill Court Business Centre, Newport

Wednesday 21 December 2016, 1.30pm – 5.00pm

Christmas Networking Event

Thursday 26 January 2017, 9.30am – 4.00pm

FREE One-Day Business Start Up Course IW Chamber Of Commerce, Mill Court Business Centre, Newport

Friday 3 February 2017, 7.30am – 9.00am

Business Breakfast The Nightingale Hotel, Queens Road, Shanklin Join us for a networking breakfast at the new Nightingale Hotel. There is the opportunity to meet other business owners and representatives and the option to have a one minute pitch where you can introduce your business and its services or products. £6 per person

Thursday 16 February 2017, 9.30am – 4.00pm

FREE One-Day Business Start Up Course IW Chamber Of Commerce, Mill Court Business Centre, Newport

The Isle of Wight Steam Railway

Friday 3 March 2017, 7.30am – 9.00am

For the eighth year the Isle of Wight Steam Railway are celebrating Christmas with our friends and colleagues in the business community with a networking afternoon:

Business Breakfast Isle of Wight College, Newport Come and join our networking breakfast at the IOW College. You can enjoy a full English breakfast and the opportunity to meet other business owners and representatives.

The event is free for adults and children and all bookings are through the chamber website.

Children can visit Santa and receive a present, though there is a £7.00 charge (tokens can be purchased at the Railway on the day)

Chamber members and families can arrive at Havenstreet station from 1.30pm.

FREE One-Day Business Start Up Course

You can enjoy a complimentary mince pie and seasonal drink, watch the magic show at 2.00pm and walk around the “Winter Wonderland” grotto.

IW Chamber Of Commerce, Mill Court Business Centre, Newport

The Santa Special train must be boarded at 2.55pm for the 3.05pm departure, strictly in the reserved compartments

Business Breakfast

Between 4.00pm and 5.00pm there will be optional tea, coffee and networking in the “Calbourne Room”

Friday 13 January 2017, 8.00am – 9.30am

Business Breakfast Bluebells at Briddlesford, Wootton Start the business year the right way by joining us for the first networking breakfast of 2017. There will be networking and the opportunity of a one minute business introduction to fellow business guests. Bluebells Café will be serving their famous Bluebells breakfast which is a full English not to be missed.

Thursday 23 March 2017, 9.30am – 4.00pm

Friday 4 April 2017 Wight Karting, Ryde

Please Book! Please book your place using our on-line booking system. Please don’t come along to our breakfast events without a confirmed booking.

£6 per person




Over 60 stalls

Arts, crafts & gifts

Food and drink producers

FR ENTEE RY Santa’s grotto

Children’s entertainment Live music

Live cookery demonstrations from top local chefs Tastings and samplings



Foot passenger travel offer from Southampton Interested in exhibiting? Email to check availability NOVEMBER/DECEMBER 2016



Ben Rouse set up Rouse & Co later Rouse Limited in 1992. The company now employs around 20 people at their office in Newport’s Mill Court, offering financial planning advice across a full range of financial services, including wealth management, savings, investments and retirement planning.

The Interview Ben Rouse Rouse Limited

With the current financial uncertainty around Brexit and

is head of our investment committee and he has made

the change in the value of the pound, I’m guessing this

some excellent decisions for portfolios in reaction to the

must be an interesting time to be a financial planner?

shock result. And for the majority of our clients it’s about reassurance. We deal with many very intelligent people

The plans don’t change that much, in reality. It’s our

including those running big businesses in the City as well

approach to investment for clients that changes. Ben Silk

as those who have retired and want to make sure that what




they have got will last for as long as they need

How do you engage with the business

it. They look to us to provide some security and


reassurance that their investments are safe and that we have their interests at the core of our

We have very good working relationships

decisions, should there be changes in legislation

with most of the Isle of Wight’s solicitors and

or events that alter the market environment, such

accountants. We refer clients to them for legal

as Brexit.

and accountancy expertise and hopefully they see us as a well-qualified team to whom they can also

One of the easiest ways to lose money is to act emotionally when it comes to investments. We listen to our clients as people and much of our time is spent coaching them to ensure we understand their financial needs and that they understand we have them diversely invested in a way that matches their attitude to risk. Ben Rouse, Rouse Limited

How different is the Isle of Wight as a place to provide the kind of service that you do?

refer clients. In terms of corporate work, we have helped quite a few businesses with developments such as auto-enrolment - unobtrusively advising on the options available. We also run clinics for companies. Some of the more forward- thinking companies understand that allowing their staff

There are some fantastic

to have a chat with an experienced, qualified

businesses on the Island run

person can help their workforce. Worrying about

by entrepreneurial characters

mortgage payments or losing sleep over debt

as well as many people

isn’t productive for anyone and our clinics mean

enjoying a long, happy retirement. Demographically yes, it is different. In London we are often dealing with people who are at the peak of their earning potential, working in the legal system or

performing arts, so naturally there is more of a buzz there. Clients in London are also used to a faster pace. From our perspective we feel that that keeps us sharp. If we can compete in London, dealing with very high earning individuals and providing them with the robust

companies can actually provide some sort of financial help for their employees. Lots of people on the “leave” side of the Brexit argument have dismissed worries about damage to the economy. On the “remain” side, many people are now predicting years of turmoil. Is it the beginning of a financial apocalypse? Should investors be worried? We have repeatedly been on the brink of an apocalypse during the 25 years I have been working in financial services. The rise of global terrorism, Brexit, changes in government, changes

service they expect, then this will enhance

in legislation – they have all impacted. It’s our

the knowledge and experience we bring to all

view that it doesn’t really matter what the problem

our client relationships. And we all have very

is as markets will react if something is causing

close relationships with our clients, wherever

uncertainty. The reality is that they also bounce

they are based. The Island is great because

back. And if they don’t bounce back then we have

everyone tends to know everyone but this isn’t

got bigger problems to worry about!

always a benefit! Interestingly, there is often the sense our London-based clients rather like

In terms of Brexit, it is what it is, and we have

using someone who is not immersed in their

to deal with the developments. Businesses


generally find a way to work their way through

A business like ours is a people business: it’s based on relationships and trust. We are looking after substantial amounts of people’s wealth - in

these problems as it’s about keeping a cool head and making sure that there’s enough cash set aside to ride you through any issues. This is not a time for knee-jerk responses or trying to guess where things are going. Nobody knows right now.

total we manage about £250m of liquid assets and

Provided you keep yourself diverse in terms of

within financial services that is quite a large sum of

investments and you have a nice wide range of

money for a business like ours, so it’s important to

angles covered then you stand a better chance of

have the right people in place.

riding the storm.





TIPSY WIGHT From a new angle:

Tipsy Wight is described as “the English countryside in a bottle”. Tom Stroud meets the husband and wife team behind the Island’s quirky vodka brand “We wanted to make sure that Tipsy With a wide range of flavour

Wight is fun and I think that this

combinations, unique and intelligent

message comes across to our buyers,”

branding and distinctive sloping

director Michael Green says. “At the

bottles, Tipsy Wight is one of the Isle

end of the day, you don’t have to buy

of Wight’s most compelling products.

vodka. It is not an essential commodity.

The company has been steadily growing

It is a pleasure and a luxury and seeing,

for the last five years, with a range of

touching and tasting our vodka’s should

vodka liqueurs that will soon offer 20

be an enjoyable experience. We wanted

varieties, including unusual flavours such

our customers to be delighted by every

as crabapple, quince and rhubarb and

single aspect of Tipsy Wight, from the


sloping bottles which are heavy and

high quality, the labelling, the corks, right down to the ethically sourced packaging. There’s definitely a market for that.” Michael is a chartered surveyor by profession and he’s been “working flat out since the early eighties”. He’s married to Ruth, who worked as a senior sister in the paediatric intensive care unit at Southampton General Hospital for around 20 years. Their lifestyle changed when their now 8 year old son named Toby was born. The Greens moved to Medham Farm in Cowes, a converted former dairy farm, where Ruth




through sales at Island fairs and events. friends and they really liked it, so it grew

They now supply English Heritage

from there. We found the ‘tipsy’ looking

as well as other establishments, with

reinvented herself as beekeeper, chicken

bottles which we really liked and we

around 60% of sales being Island

farmer and grower. Her homemade

registered the name Tipsy Wight. We

based. There’s a growing online market

sloe vodka was the start of Tipsy Wight,

thought very carefully about branding

too, with the brand reaching a wider

which was launched in 2011, from the

and marketing and where our target

audience by selling through Not On The

kitchen table.

markets were. From the outset we were

High Street. Ruth is responsible for the

uncompromising on quality, for both

manufacturing of the vodka itself, and

“Ruth’s sloe vodka which was a slightly quirky take on sloe gin,” Michael explains. “We started putting it into interesting bottles and selling it to

the product and the packaging. It was always going to be a premium product.” The business began to grow in 2012

the flavours are her ideas and she looks after the steeping and the sourcing of ingredients.

Michael, Ruth and her father picking elderflowers




“Flavoured vodkas are popular, but if you go into a supermarket the vodkas are flavoured with artificial flavourings and e-numbers, which we didn’t want to do,” Michael says. “Our philosophy is almost completely organic. We try to be as self-sufficient as we can and we grow all of our own ingredients. We don’t fly raspberries in from South Africa, we either grow them here on the farm or forage for them locally, harvesting them in season and then steeping them in vodka. Our customers really like that.

Our customers definitely like that.” Tipsy Wight is now “a proper grown up company”, with three staff. It’s an all year round business, with sales peaks in summer and at Christmas, although Ruth is busy throughout the year looking after steeping the various flavours as well as managing their foraged fare. “We have become attuned to the seasons and one thing that Ruth and I have noticed is that actually the ‘summer’ starts much earlier than you think,” Michael notes.

They appreciate the provenance and

In 2017 the Greens want to continue

the fact it is a local and natural product

to grow the business. Their range of

and that ticks a lot of boxes for them.

16 flavoured vodkas will expand to

Consumers are much more discerning

a base of around 20, with seasonal

than they were twenty years ago and

specialities. Weddings are a key market,

really appreciate high quality products

with elderflower vodka currently proving

that are beautifully presented and

very popular as an aperitif served with

produced with real care and attention to



“Our business plan has always been to

the environment that you work in is also

“The people that we aim at tend to think

grow Tipsy Wight into a sustainable,

carefully about what they are buying

ethical business which is enjoyable to

and whether it is ethical. They know that

run and enjoyable to own,” Michael

our product is made on the Island and

says. “The relationship that we have

is a business that we were determined

it is made from natural ingredients that

with our customers, retailers and

was going to make everyone feel good

we have grown, like the rhubarb, the

suppliers has always been a happy

about, from our customers, suppliers

apples, the pears and the herbs. We

one and we really treasure that. I have

and retailers. It’s fun but we are also

steep it in vodka and bottle it by hand

run businesses for a long time and the

running a business and we take that very

and then put it into beautiful packaging.

culture of every business is different and



different. It may be very competitive or it may be very stressful. Tipsy Wight




BRAND AWARENESS: Why Cowes town welcomes national names to the High Street By Kate Kirby, Chair of Cowes Business Association

Cowes High Street has something for

viability of yet another coffee shop, when

have always enjoyed the third table on

every palate and purse. Corporate brands

the town of Cowes already had an offering

the left by the window in a coffee shop

can be controversial but we welcome them

of 27 outlets in which to purchase a cup of

that you have been going to for the last

to our High Street offering. We have to

coffee. What was never considered by this

two years, you are hardly likely to change

ensure that we are constantly upgrading,

group however, was the very real chance

just because a brand has arrived in town.

maintaining and providing that USP for

that a key premises, slap bang in the

What it may do is force businesses to

people to come to Cowes, as opposed

middle of Cowes, would have to become

look at their own offering and improve

to Ryde, Southampton or Portsmouth.

either a charity shop or a pound shop. The

their game. This could be from better

Marks and Spencer has been a very

rent and rates on such a large premises

marketing and pushing of Isle of Wight

welcome addition to our High Street and

would be far too rich for any sole trader or

products, to little extras such as a biscuit

has generated its own clientele extremely

limited partnership to take on and sustain.

with your coffee to loyalty card deals.

quickly. This has benefitted other traders

Cowes prides itself on its individual shops

There’s no set solution in business - every

within the High Street, as shoppers can

which are diverse, sometimes eccentric,

case is different.

use the M&S car park whilst visiting other

always unique and full of quaint charm.

shops. It is important to always return to

A pound shop or its equivalent instantly

the individuality and diversity of Cowes

suggests a turndown in market value and

High Street. It works because it isn't

worth, a high street that is struggling and

wall-to-wall brands, although we do have

a demographic of shoppers well below

names like Sainsburys, Slam, Fat Face,

the A & B 1/2/3s that Cowes experiences

Musto and Henri Lloyd. They all trade well,

now. Charity shops are a slippery slope

but importantly, sit alongside individual

for other businesses trying to trade either

offerings which keep Cowes fresh, exciting

side of them. Well known charities have

to visit and a pleasure to shop in. One

the ability to negotiate rents to their

other reason for Cowes High Street’s

advantage as they can agree to 5 and 10

success is the amount of very good cafes,

year deals. Landlords look on well-known

pubs, restaurant, bistros that we have

names as a safe bet, often paying up front

dotted up and down the High Street.

for a period of years and of course they

There was a lot of opposition to the recent

Association and runs an antiques and interiors shop in Cowes.

incur no business rates.

arrival of Costa Coffee into the old Bailey’s

Costa Coffee is newly opened and it’s

premises in the high street. A local

too early to know how it will affect other

campaign was led by prominent traders

businesses in Cowes. My view is human

and concerned individuals as to the

nature tries everywhere once, but if you


Kate Kirby is Chair of Cowes Business






The nominees are:

START UP BUSINESS OF THE YEAR AWARD sponsored by Glanvilles The Bandstand Keats Cottage VIP Cottages

SMALL BUSINESS AWARD sponsored by Liz Earle Lifeline Alarm Systems Richardsons Yacht Services Wight Fire & Security

SKILLS & PEOPLE DEVELOPMENT AWARD sponsored by PC Consultants In2action

Tickets are on-sale now priced at £75+VAT, with a table of 10 priced at £700+VAT.

Find out more at 18

Isle of Wight Council Isle of Wight Pearl

BUSINESS IN THE COMMUNITY AWARD sponsored by Wightlink Storeroom 2010 The Footprint Trust Wight Warriors Speedway Ltd



The nominations are in for the 2016 Isle of Wight Chamber of Commerce Business Awards for Excellence. The shortlist celebrates the best in Island business and reflects a wide range of sectors and companies of every size, from start-ups to international businesses. There are two nominations each for Brightbulb Design, English Heritage – Osborne, Isle of Wight Jobs Ltd, Isle of Wight Pearl, Red Composites, RFEL, Shanklin Theatre, Tapnell Farm and Vikoma.

The awards will be presented on Friday December 2nd at Cowes Yacht Haven and hosted by TV’s Fred Dinenage.

GREEN ON WIGHT AWARD sponsored by HJ Bennett CROSSPrint Media English Heritage – Osborne Isle of Wight Pearl


Kevin Smith, the Chamber’s Chief Executive says: “We’re hugely excited about this year’s Business Awards. We’ve introduced several new categories and the shortlist is very strong, showing a real depth and breadth to the Island’s business community. We look forward to the celebrations on the night! The Business Awards mark real achievements for Isle of Wight businesses and it’s also the perfect opportunity for preChristmas partying. See you there!”

Fred Dinenage says: “I’m thrilled to be hosting the awards. I’m a massive fan of the Isle of Wight and I’m looking forward to the whole evening and joining in the celebrations. Island businesses really know HOW to party!”

INTERNATIONAL BUSINESS OF THE YEAR AWARD sponsored by Moore Stephens Gurit (UK) Ltd Red Composites (UK) Ltd Vikoma

sponsored by Lucas Fettes


Glanvilles LLP

Brightbulb Design Ltd

Shanklin Theatre

Into The Blue

Tapnell Farm Accomodation

Tipsy Wight


GROWTH BUSINESS OF THE YEAR AWARD sponsored by Steve Porter Transport

Grange Farm Bed & Breakfast

Isle of Wight Jobs Ltd

Quarr Abbey

PC Consultants Ltd

Tapnell Farm Park

Red Composites (UK) Ltd



Brightbulb Design Ltd

Isle of Wight Jobs Ltd

English Heritage – Osborne


Style of Wight




Innovative Physics


Minus7 Ltd

Shanklin Theatre




sponsored by Lifeline Alarm Systems Ltd.

sponsored by Isle of Wight County Press



As a Newport-based business employing around 200 Island people, Island Roads is delighted to be a title sponsor of the Business Awards for Excellence 2016. Our philosophy is to work extremely closely with the Island’s business community and local companies are already playing a vital role in helping us transform the highways network from one of the very worst in the country to one of the very best. The Highways PFI is the most comprehensive engineering project ever undertaken on the Island delivering unprecedented investment in our highways network. We have a supply chain with over 150 local companies and our spend with these local companies is so far in the region of £35 million. By the end of the contract the figure could be £175 million. We are also pleased to be a partner in the Isle of Wight Foundation which each year donates up to £80,000 to local organisations, charities and good causes who tackle social exclusion.

No matter what colour we print, using CROSS Printmedia means it always comes out GREEN ! Our wide range of business and marketing support services makes us, the ONE totally integrated print provider on the Island.

We are an experienced, friendly team who can produce all kinds of high quality printed products. This includes leaflets, brochures, stationery, magazines, newsletters and packaging – or even a few personalised invites! PLUS our talented design team can, if required, guide you through the creative process of producing these items. We can ALSO help you reduce your carbon footprint! It may sound complicated, but don’t worry, we do all the hard work for you! CROSS Printmedia is proud to have been appointed as a ‘Licensed Carbon Balanced Publication Printer’ by the prestigious World Land Trust – the only printer in the southern region to receive this honour. As such, we are able to provide you with Carbon Balancing Certificates, which can be added to your official carbon reduction figures. Ask about your WLT Carbon Balancing Certificate when you order your print!

Talk with us about all your print requirements on 01983 524885 or email:




The Isle of Wight County Press is not just the Island's newspaper, it is also the IW Chamber of Commerce's oldest member. Events such as the Awards for Excellence, which celebrate all that is great about the Isle of Wight, are meat and drink to us. We love to report on and photograph all these success stories and through the year we also feature business brilliance in our nowweekly business pages. And our advertising features and supplements are well-received as a way of getting companies' messages across to their customers. The County Press is proud to sponsor the 2016 Awards for Excellence.

As a full service law firm, Glanvilles provides legal services to both individuals and businesses. Liz Earle Beauty Co is a globally renowned British beauty brand, based on the Island. PC Consultants, a company dedicated to defining Best Practice in IT Service and Support. Wightlink are the main link between the Isle of Wight and the mainland. Every year, we carry over 4.6 million passengers, making us one of the UK’s largest domestic ferry operators HJ Bennett is an award winning, long established Island family business that provides quality construction aggregates, material waste removal, construction waste recycling and land restoration across the Island. Lucas Fettes Independently owned insurance brokers, financial advisers and investment managers. Red Funnel is the original Isle of Wight ferry company with a history spanning over 153 years in its present form but with roots stretching back as far as 1820. Hovertravel provides the fastest Isle of Wight ferry service across the Solent and is the world's longest running and only commercial hovercraft operator in Europe


IFPL is an innovative award winning company specialising in the design and manufacture of passenger interface solutions to the global In-Flight Entertainment and Connectivity (IFEC) industry. Moore Stephens clients range from individuals and entrepreneurs, through to large organisations and complex international businesses. We partner with them, supporting their aspirations and contributing to their success Isle of Wight Radio broadcast 24hrs a day and provides the Isle of Wight with national award winning local news, information, travel and updates on-line (sponsor of Marketing Design Award) The Steve Porter Transport Group provides express transport services to businesses in central Southern England, the Isle of Wight, the Channel Islands and throughout the UK. Lifeline is an independent private limited company specialising in the design, installation and maintenance of Electronic Fire & Security Systems. Since its first edition on November 29, 1884, the Isle of Wight County Press has been bringing the news to Islanders.




Gurit is specialized in the development and manufacture of advanced composite materials, related technologies and select finished parts and components. The comprehensive product range comprises fiber reinforced prepregs, structural core products, gel coats, adhesives, resins and consumables for sectors like the marine and wind industry, the Newport site exports to over 70 countries worldwide. Gurit ship to mainland Europe with a range of freight companies, the journey begins at their base on Newport St Cross Business Park and starts with local providers. Gurit (UK) Ltd, St Cross Business Park, Newport, Isle of Wight, PO30 5WU T. 01983 828000 F. 01983 828100 E.


Pirtek Isle of Wight is a small franchise business based in Newport with its head office on the mainland in Southampton. The Isle of Wight branch employs a staff of five. The company’s core business is replacing damaged hydraulic hoses in situ, acting as specialist breakdown service for trade vehicles and machines. Engineers operate from two mobile vans, each of which contains a fullyequipped workshop. The mobile service is supported by a workshop and well stocked trade counter in Newport which supply a comprehensive range of over 25,000 products with next-day-delivery on non-stock items. The Southampton centre provides technical and office support as well as cover for busy periods. Pirtek, 7-8 Bernard Way, Newport, Isle of Wight, PO30 5YL T. 01983 528000 E. W.


Lifeline is a family based privately owned company specialising in the design, installation and maintenance of Electronic Fire & Security Systems. Three generations of the Lee family now work at Lifeline, continuing the heritage of the company and maintaining its core values and strong business ethics. The company is the only NSI Gold Accredited Security business based on the Island; this is the highest accreditation offered to companies in the security field. Lifeline is the automatic professional choice when it comes to protecting business organisations on the Island. Lifeline Alarm Systems Ltd • Established 1990 • The Island Security Centre, Riverway, Newport, Isle of Wight, PO30 5UX T. 01983 521621 E. W.





Glanvilles have a long history of providing high quality legal services to the Isle of Wight and across the South Coast. As a full service law firm, Glanvilles provides legal services to both individuals and businesses. We continue to enhance our customer service experience as our absolute priority. As a result, we have been extremely pleased to have been awarded three highly sought after accreditations from The Law Society for Conveyancing Quality (CQS), Wills & Inheritance Quality (WIQS) and Lexcel. Glanvilles LLP • Est. 1884 • Address: The Courtyard, St Cross Business Park, Newport, PO30 5BF T. 01983 527878 E. W.


Leading the IT Service and Support Industry on the Isle of Wight for almost 25 years, PC Consultants is a company committed to delivering exceptional level of service to all clients. A recent survey confirmed that 99.1% of clients rate the service as ‘Excellent’ and the remaining 0.9% as ‘Good’. Just one reason why clients such as Vectis Housing and Lifeline have been with them since the start, and why over 300 businesses of all sizes across the Island have come to see them as an extension of their own organisations.

PC Consultants, Unit 5, Enterprise Court, Ryde Business Park, Ryde, PO33 1BD T. 01983 811711 E. W.


Brightbulb are one of the Islands leading web design, branding and graphic design studios, and with an enviable reputation of delivering proven results for many of the Islands most successful and aspiring companies. The small dedicated team of creative and design professionals at Brightbulb are led by all round nice guy Matt Jeffery and are there when you need them – working to your agenda. Put simply, the team at Brightbulb are nice to do business with and easy to talk to. Brightbulb Design, 32 Surrey Street, Ryde, Isle of Wight, PO33 2RX T. 01983 506505 E. W.





Wight Fire & Security are an independent, well established local business providing fire and security solutions to both businesses and private customers across the Isle of Wight. Our twenty strong team can assist you in all elements of fire safety, including installation, servicing and aftercare. We also provide comprehensive fire safety training and risk assessments. Our security systems include intruder alarms and bespoke CCTV operations; giving you peace of mind in your home, business or property. Wight Fire & Security, for all your safety needs. Wight Fire & Security • Established 1982 • Units 5 & 6, Faulkner Lane, Sandown, Isle of Wight, PO36 9AZ T. 01983 407155 E. W.


Located on the outskirts of Brighstone lies Isle of Wight Pearl; a family-owned and run business that celebrates not only the aesthetic beauty and uniqueness of the pearl gem but the businesses intrinsic link within the beautiful Isle of Wight. Moving with the times, supporting the community and providing a 5* service throughout all areas of our business. Isle of Wight Pearl, Military Road, Brighstone, Isle of Wight, PO30 4DD T. 01983 740352 W. E.


VIP Cottages, the Island’s first VisitEngland Quality Accredited Agency, offers some of the highest quality Island holiday rental accommodation, in stunning locations. Our professionalism, experience and ethical business approach brings us a high volume of word-of-mouth business, and our constant monitoring of our market ensures we are positioned at the forefront of our industry. The diversity of guests we attract to the Island is unique – with a high proportion of corporate guest bookings, driven by our unique VIP Concierge services. In combination with VIP Solutions Limited, our sister Company, we have become synonymous with the provision of exceptional services and the highest levels of property management available.

VIP Cottages Ltd (Est. 2015) and VIP Solutions Ltd (Est. 2014) • Created and owned by Managing Director Debs Murphy-Latham Address: 11 Daish Way, Newport, Isle of Wight, PO30 5XJ • T. 01983 619720 or 0800 148 8228 E. or • W. or





“Being short listed for the Island’s ‘Green on Wight Award’ is hugely significant for us this year as protecting the environment has been a core ethos for the future vision of this company. Our drive to educate clients to adopt the benefits of recycled paper, a huge reduction in landfill, our investment in new age print technology, a prestigious UK award by the 'World Land Trust' and we are now generating 90% of our own power needs all adds up to our significant ‘Green on Wight’ footprint”. Said Tim Sell, Managing Director. CROSS Printmedia. Cross Printmedia • Est. 1974 • 21 Barry Way, Newport Business Park, Isle of Wight, PO30 5GY T. 01983 524885 W. E.


Established in 1988 Richardsons Yacht services has retained its status as a local family run business building and servicing yachts, along with a busy chandlery. The move to our new premises within Island Harbour earlier this year has enabled us to offer a more efficient service while maintaining the same high class of work carried out by our team of skilled craftsmen. We believe we now offer a unique ‘one-stop’ facility for all craft to 50 tons. Richardsons Yacht Services Limited • Established in Yarmouth as Richardsons Boatbuilders in 1988 Re-branded Richardsons Yacht Services Limited in November 2005 • Address: Island Harbour, Mill Lane, Newport, Isle of Wight, PO30 2LA T. 01983 821095 E. E (Chandlery). W.


Isle of Wight Jobs is proud to have been nominated by the Chamber for Growth Business of the year and Innovation Business of the year. With our unique and groundbreaking web site, comprehensive recruitment service and a commitment to constantly improve we have become the number one resource for both employers and job seekers on the Island. To be nominated alongside so many great local businesses in two fantastic categories is testament to our sustained and continued growth. Isle of Wight Jobs, Unit 1, Enterprise Court, Nicholson Road, Ryde, Isle of Wight, PO33 1BD T. 01983 475110 E. W.





Minus7 is an award winning energy company focussed on manufacturing, installing and developing low carbon heating, cooling and energy generating solutions for developers, home owners and even leisure centres. We have developed a range of products from highly efficient heat pumps, solar collectors and thermal stores through to smart switches linking energy consumption to heating demands. As an approved battery installer we can also offer the deployment of solar pv generation and battery storage to really minimise any carbon impact. Hamish Wilson – CEO • Minus 7 Ltd, 34 Medina Way, Cowes, Isle of Wight, PO31 7DA T. 01983 282844 W. E (for enquiries).


Into the Blue are an award winning marketing, communications and events agency, with a real belief living on the Isle of Wight makes them more effective. They work across a range of sectors from consumer, retail, B2B and Finance with high profile brands such as Volvo, BT, JPMorgan, Landrover BAR and the America’s Cup. Their staff bring experience from a variety of world class campaigns. They can support with marketing, brand, website design and build, graphic design, social media, communications or events. With all their campaigns, they take brands back to the beginning, to completely understand why they do what they do, to deliver exceptional results.

Into the Blue • Established: 2003 • Address: Number One the Parade, Cowes, PO31 7QJ T. 01983 247286 • New clients please email our Director: • W.


Grange Farm Wootton is the ideal place to base your Island adventure, with either our award winning bed and breakfast or gold award self catering accommodation. The lovely Farmhouse sleeping up to ten or Red Squirrel Lodge which sleeps up to six and caters for wheelchair users and guests who find mobility more difficult. Rosemarie has been welcoming guests since 1984 with many returning each year. With plenty of parking and large gardens we also have a wonderful fifty acre ancient woodland for you to explore. Grange Farm, Staplers Road, Wootton, nr Ryde, Isle of Wight, PO33 4RW T. 01983 882147 E. W.





LIFELINE ALARM SYSTEMS What was your first job? What were you like?

Do you still recognise that 16 year old shelf-stacker? How have you changed?

I had a part time job at 16 whilst I was still in school, at an old Spar shop just outside Norwich. I did a lot of shelf-stacking, retail and over the counter delivery. My first real job was as an apprentice lathe operator, turning pieces of metal for fire extinguisher systems. As a person I was probably horrible! I definitely liked nice things. My first paycheck went on a brand new Amstrad double tape-deck hi-fi and it was around £120 and I was earning £33 a week. My next paycheck went on a Pierre Cardin jacket, suit and tie. Very Miami Vice! My 16 year old self wasn’t ambitious, but I knew what I wanted to do and where I wanted to go.

Deep down I have still got the same values and passions but I’ve grown up a lot. I’ve had to! I have two fully grown daughters and I’ve been married for thirty years. I will always stand up for justice and passion. If I see someone being really badly treated, it doesn’t matter what it is or if I know them or not, I will stand up for them and take the consequences later. The younger version of me would go into battles with all guns blazing and hang the consequences, but as you go through life you get a lot more experience. As long as you win the war, you don’t have to win every battle.

Are you naturally a leader and a boss?

Lifeline Alarm Systems won the Professional And Business Services award and were named Member Of The Year at the 2015 IW Chamber Business Awards. Mark Lee has been elected to the Chamber’s General Business board.

I suppose I like to take control in situations. I always recognise my limitations, so if there is someone in an event or a situation and I feel that they’ve got better leadership skills or qualities than I have, then I will let that individual take the lead. At Lifeline I suppose I set the standards, the goals and the passion for the organisation to follow. I probably am a natural leader to a point but I always recognise that there is someone that can probably do it better than me.

What are you best at? I like meeting new people. I can read most people and “get behind the screen”. I enjoy taking a new proposal to an individual or an organisation and winning - not because we were the cheapest, but because we have emphasised that we were the best. I like to be able to identify our differentiators and deliver those, so that the customer looks at it and thinks that they’re paying a little bit more but they’re going to get what they deserve and what they want.

Can you switch off? No, not at all! Years ago, we had a two week holiday and it took me the first seven days to unwind. It would then take me another few days to fully relax and then the next three days I’d be preparing to come back. So out of a 14 day holiday I actually only got about a couple of days to relax. I had a mobile phone before they were fashionable and I have always been in contact with the business. I always check our inbox and enquiries box over the weekend too. I wouldn’t say that I am a workaholic but I like to know what is going on all the time and I always like to be involved. So no, I can’t switch off. NOVEMBER/DECEMBER 2016



Isle of Wight Radio and The Beacon’s

Claire Willis

Claire started her media career 28 years ago at The Birmingham Post & Mail (now part of the Trinity Mirror portfolio), moving to the Island in 2000 to start her radio career at Isle of Wight Radio. Claire was part of a consortium that bought Isle of Wight Radio from the UKRD radio group in 2009. Claire currently sits on the Public Affairs Sub-Committee for the Radio Centre, the Fundraising Committee for the IW Youth Trust and is a trustee for the newly formed WightAID charity. How is business at the moment? I am pleased to say business is good. We have a healthy mix of both local and national clients, taking in all sectors from SME’s to global brands and government departments. We can guide our on-line audience to on-air and vice versa. This allows much more creativity, flexibility and scope for our advertisers. With the media landscape changing so much it has given us far greater flexibility in terms of our sales inventory than just airtime alone, giving the client a broader choice and enabling us to tailor campaigns to meet their objectives. Isle of Wight Radio celebrated its twenty fifth anniversary last year. How different is it running a local radio station in 2016? Fundamentally the basics are the same however everyone’s role has evolved to take the digital growth into account. The improvements in technology have been incredible for radio. We can now broadcast live from anywhere in the world at the touch of button, upload photos and video in real time and you can listen to Isle of Wight Radio on your smartphone and tablet or computer as well as in the car or at home and work.


As a business we have always been focused on local news and information and now the internet provides us with another amazing platform to reach thousands of Islanders every day. With social media and features like 'Facebook Live' we can take our readers and listeners to the heart of local stories and events whilst they're unfolding, allowing us to engage with an audience with a far wider reach, in addition to the traditional radio listening audience. How do you want to grow the business? We took over The Beacon magazine five years ago and have invested a lot of time adapting the product in terms of both style and content whilst still keeping relevant to the marketplace it serves. We have plans in the pipeline to further enhance the product through digital offerings. In the last 12 months Isle of Wight Radio has seen a 38% increase in readers on-line and added thousands of new followers to Facebook and Twitter. It’s the start of a very exciting time for us, with a massive investment into our digital offering, with a new website and app designed to provide the consumer with vast interactive opportunities. It has been developed to allow the Island business community to work THE BUSINESS MAGAZINE FOR THE ISLE OF WIGHT


with us, and through this app get themselves a unique foothold in this massive mobile market. How important is the business community to Isle of Wight Radio? The business community is the station’s absolute lifeblood. Without the commercial commitment we would not be able to deliver our on air programming and continue to develop new ways to retain and grow our audience. Providing clients with advertising and marketing solutions that suit their business goals and needs is imperative. No other company on the Isle of Wight can offer businesses such a focused and joined up media mix, offering opportunities on air, digital, mobile and print campaigns. Isle of Wight Radio merged with a Worthing-based company in 2012 but has kept its local identity. Is the Isle of Wight a fairly unique marketplace? The Island is clearly defined geographically however it is a very competitive marketplace for radio listening, with both BBC and other commercial stations. Isle of Wight Radio offers a unique blend of what is important to our listeners, we find ourselves at the epicentre of information, the ‘go to’ source for listeners to hear, read and watch local and national news that can be trusted. Many local radio stations have struggled to survive and in this business you can't afford1to be reactive.09:18 We credit our1continued Project10:Layout 21/6/16 Page

success to a proactive approach to technology and our great relationships with Island businesses and most importantly our listeners and readers. Merging with Media Sound Holdings has meant we can share resources and knowledge and invest in better equipment, but it hasn't changed the focus of the station at all. The business keeps 20 staff employed, these staff live and work on the Island and enjoy family life here. We are still Isle of Wight Radio and the Isle of Wight is still at the heart of everything we do.

You can pay for your employees’ IW Lottery entries through the payroll...
















It’s simple and easy to set up and still only £1/week to play. There are chances to win £2,000 every week plus the £10,000 monster draw every 3 months.




royal business news For the first time in over 25 years, the hotel and restaurant will be open throughout January 2017.


Along with partner businesses in the hospitality sector, we are choosing to collectively invest in the appeal of the Island as a 12 month destination.

Contact us for more information about setting up Pay thro’ Payroll. You’re helping to create and support Island jobs

Please treat your teams or yourselves to some wonderful food and great service in a stunning location this winter.



01983 852186 Belgrave Road, Ventnor, PO38 1JJ

unparalleled quality • superb service • affordable prices





responsive litho and digital print to meet your marketing needs

bespoke product boxes for commercial and personal use



creative marketing material and branding that works for you

personalised digital print and mailing solutions



banners, posters, point of sale, signage and displays



self publishing, an easy way to publish your own book

web that widens your world and broadens your business

CROSS Printmedia has been awarded a prestigious award by the ‘World Land Trust’ (Patron Sir David Attenborough). Crossprint is THE ONLY printer in the southern region to be a ‘Licensed Carbon Balanced Publication Printer’.

A total integrated service

for your sales and marketing objectives 01983 524885 |

Why not drop anchor and pay us a visit?. We are an experienced and proactive firm of Chartered Accountants based in Chichester, West Sussex and in Cowes on the Isle of Wight. Our business is about more than just providing financial information. Our purpose is to help your business succeed. We understand that it’s not easy to learn everything that you need to know about how to run a successful business, so together with our accountancy, payroll and bookkeeping services we provide training to give you financial control and to help develop your business.


talk: 01983 200219 write: read: 30





THE ISLE OF WIGHT CHAMBER OF COMMERCE MINIMBA LAUNCHES By Dale Howarth, Mini MBA Course Director If you have the commitment and drive with a passion to learn then you can take part in this ground-breaking miniMBA programme. It’s a brilliant way of developing your business skills and increasing your value to an employer through a recognised and approved programme. The miniMBA course is open to all and not selective, unlike some miniMBA courses no formal qualification is needed in order to join. Already many Island businesses have signed up and our first cohort is already in place. The Chamber miniMBA course is recognised by the CPD Standards Office, based in London. This stringent assessment and approval process adds significant value for students as it provides independent verification that the minMBA course and all its modules reflect best practice and meets strict guidelines and industry requirements. CPD benefits anyone undertaking the course as it is nationally recognised by many employers and professional associations; reflecting a recognised professional qualifications for an individual and confirming their learning agility and personal commitment to develop their skills and value to an employer, business or professional association. Each module is individually accredited, providing all students with CPD Certification following the successful completion of an module within the programme. Added to this is an overall Certificate presented by the Chamber of Commerce on Graduation, once students complete all required elements successfully, reflecting achievement of all key stages and the miniMBA Course as a whole.

Delivered by recognised experts in their field, this Mini MBA allows you to take away an enviable skillset that could otherwise take years to develop and is supported throughout by mentor support, workbooks and approved reading material. Optional enrichment modules provide further opportunities to enhance understanding and skills across the important areas of Effective Customer Service, Stress Management, Presentation Skills, Motivation, and Time Management. These enrichment modules also provide an opportunity for those wishing to evaluate the Mini MBA prior to fuller commitment. The Mini MBA will be run over five full days, spread over a time period of up to six months. The programme is designed to work around you and your business. Each module costs £105 for Chamber Members, with total investment of £525 +VAT. For non Chamber members it is £135 per module, totalling £675 +VAT.

Find out more about the MiniMBA To find out more and to receive a copy of the miniMBA Prospectus simply visit: minimba Or Contact Isle of Wight Chamber of Commerce Kathryn Morey – miniMBA Co-ordinator 01983 554539 Dale Howarth – miniMBA Course Director 01983 861003

The Mini MBA allows you to become a more effective and skilled professional in a much reduced timeframe, with modules covering People, Performance, Marketing, Strategy and Finance. NOVEMBER/DECEMBER 2016




Planning & Development Rural Consultancy Architecture & Design Sales & Purchases Valuations & Lettings Renewable Energy BCM, The Old Dairy, Sutton Scotney, Winchester, SO21 3NZ t: 01962 763 900 e:

BCM, Willow Barn, Long Lane, Newport, Isle of Wight, PO30 2NW t: 01983 828 800 e:


01983 828 800

The fastest route across the Solent - National Rail & National Express Agents - Partners with Brittany Ferries, Lucketts Travel & Mainland Airport Link Taxis

- Transport small & medium items of freight fast, at competitive rates Plus, regular discount offers for Chamber members see website for details

Call 01983 717 700 @hovertravelltd


HoverTravel_IOWChamberOfCommerce_Advert_0916.indd 1


15/09/2016 13:01



BUSINESS OFFICE SUPPORT SERVICES Time to outsource your admin? Sue Matthews, founder of BOSS Business Office Support Services, explains how her company helps support other Island businesses. Mention ‘outsourcing’ and many of us think that only larger organisations can go down this route, but smaller businesses can also benefit from additional administrative support, especially at busy times. As Sue, founder of BOSS Business Office Support Services highlights: “When someone starts up a new business, they are passionate about the service they offer, but often find themselves working long days and nights to get the business off the ground, whilst the admin side of the business receives less attention - consequently family members sometimes get drawn in or the admin tasks continue to build up”. Business owners often feel that they have only two options when it comes to admin tasks: take on additional staff or struggle on. However, there is a third option - outsourcing. Having identified the tasks to be undertaken, business owners should ask whether there is someone with the skills to complete the tasks quickly and efficiently, and within the budget of the business. This is how BOSS Business Office Support Services is supporting local Island businesses.

Time spent on long and complicated formatting of essential documents, working with databases or organising an event can be precious hours spent away from the core of the business BOSS Business Office Support Services can undertake these tasks for your business, allowing you to focus on providing the services your business offers. As Sue explains, “We offer a confidential, reliable, fast and affordable secretarial and business support service - whether for a oneoff project, series of small tasks, or frequent admin support”. With a background of working as a PA at Chief Executive level, the scope of support offered by Sue is wide and varied. Many Island businesses are already benefiting from this support and are reaping the rewards of more time to focus on their core priorities.

BOSS Business Office Support Services offer many other services including production of PowerPoint presentations, conference and training course notes, newsletter designs, research, minute-taking, e-mail and database management. Outsourcing administrative tasks to BOSS Business Office Support Services ensures an individual, cost effective and tailor-made service. Based in a well-equipped office, with stunning views across Ventnor Bay, work is undertaken on an hourly basis. This gives business owners the freedom to use the support services offered, allowing them to be more productive and focus on growing their own business.

Other island residents are also benefiting from BOSS Business Office Support Services - including a local author whose book Sue has helped to publish, as well as individual clients who need important correspondence professionally typed and proof-read.

BUSINESS OFFICE SUPPORT SERVICES Specialising in Email and Database Management, Events, Office Organisation, Research, Proof-reading, Formatting and Microsoft Applications Office 15, Ventnor Enterprise Centre, Salisbury Gardens, Ventnor, Isle of Wight PO38 1EJ NOVEMBER/DECEMBER 2016

01983 857851 33


S S E N I S U B BIKES IN Red Squirrel Electric Bikes is offering Isle of Wight Chamber members a new business package, including reduced rates on monthly electric cycle hire. Island businesses can now hire electric bikes for staff use, starting at £65 a month for Chamber members. Businesses are being encouraged to use a “pool” electric bike to save money on parking, taxi fares and car pool charges, as well as helping the environment by cutting carbon. It’s a timesaver too, as journey times are often faster on bike than by car, especially at peak traffic times. “Red Squirrel Bikes are fitted with a small batterypowered electric motor, which gives you a subtle power boost as you ride along. The extra boost makes headwinds feel like a gentle breeze and hills like tiny bumps. It also allows you to cover ground much faster than you might be able to on conventional bicycle, all whilst having to work less hard.

investment that can be rapidly recouped through the savings generated.

“This makes Red Squirrel E Bikes the perfect way to get to and from work and meetings near to your workplace. You’ll arrive buzzing with excitement and, thanks to the electric assist, as fresh as you would do having driven your car just without the hassle of traffic and parking.”

Time savings and convenience - One of the greatest benefits of cycling is the speed and convenience with which short journeys can be made. Even when cycling at a moderate pace, a journey of three miles can be made in an average of just 20 minutes. For short trips, where taxis are expensive and public transport can be indirect, a pool bike can save time and be more convenient. The cost savings generated can also be used to offset the costs of introducing the pool bike scheme, and in some instances provide a positive return.

Zoe Stroud, Red Squirrel Electric Bikes

What’s included? •

Lease of Red Squirrel Electric Bike

Lease of equipment, including helmet, pannier bags, charger, pump, basic tools, hi-vis vest and lock.

Maintenance support, bike swap in event of fault

Personalised trip data provided from GPS units attached to e-bike

Use of bike for leisure

Reduced travel expenses - Using bicycles for work trips that would otherwise be used by cars or taxis immediately reduces car mileage expenses, taxi and public transport fares, car parking charges and pool car costs.

Reduced demand for car parking - The provision of pool bikes may result in the number of car parking spaces provided, for example if employees no longer need to bring their cars to work for business use. This can result in significant cost savings over time if spaces have to be leased or if land is freed up for more profitable use.

What are the benefits of pool e-bikes for the employer? Financial benefits - Although the introduction of a pool bike scheme requires investment, it is

The Department of Health has recommended that adults aged between 19 and 64 should do around

£65pcm (Chamber of Commerce Members) £80pcm (Non Chamber of Commerce Members)


Research suggests that, on average, cyclists live two years longer than non-cyclists and take 15 per cent fewer days off work through illness. So investing in the health of employees, by including cycling as part of a weekly or daily routine, can bring business benefits such as reduced sickness absence, increased loyalty and better staff retention. Improved staff travel options - Pool bikes offer an immediately accessible, door-to-door travel option for work related trips. They also offer flexibility in route choice and guaranteed journey times.

What are your responsibilities? •

Make arrangements for the safe storage and charging of the e bike(s)

To safely secure and lock the bike when using for trips

To report any faults or defects immediately

Complete your own risk assessment

What are the benefits of pool e-bikes for the employee? Improving staff health and fitness - Government guidance recognises the importance of increasing physical activity levels to help prevent and manage more than 20 health conditions and diseases (including cancer, coronary heart disease and diabetes) and to promote mental wellbeing. The guidance recommends that employers in organisations of all sizes should promote physical activity.

What is the cost?

2.5 hours of moderate intensity exercise each week. This is best achieved in bouts of 10 minutes or more, for example 30 minutes at least five days a week.

Contact Red Squirrel Electric Bikes 01983 521 555




Isle of Wight Chamber AGM The Isle of Wight Chamber of Commerce Annual General Meeting was held on Friday 14th October at Ventnor Winter Gardens. The meeting was chaired by Steve Porter, Chairman of the Chamber board. The Chamber’s Chief Executive Kevin Smith presented the annual report and the meeting formally approved changes to the Chamber board. Mark Lee of Lifeline Alarm Systems, Jonathan Thornton of PC Consultants and Christopher Scott have been elected to the Chamber Board and Peter Tomlinson was nominated by the IW Chamber President, Geoff Underwood and appointed as Vice President for a period of 2 years.

Jonathan Thornton from PC Consultants

The AGM also recognised long-standing members, with a silver award presented to PC Consultants, marking 20 years of Chamber membership. Bronze awards were also presented to: Lucas Fettes & Partners, Grange Farm Self-Catering & B&B and Platform One (IOW) Ltd, representing 10 years of membership. Be Calmed, Corporate Furniture & Interiors Ltd, Edwards Lyons & Co, ERMC Ltd, Footprint Trust Ltd, Fort Spinney, Harrow Lodge Hotel, Henry Ingram & Sons Ltd, Hepburns Planning Consultancy, Home From Home Holidays, Into The Blue Ltd, Lawdit Solicitors Ltd, Made 2 Measure Fenders LLP, Ninham Farm, Parterre Holiday Apartments, RHP Marine Ltd, Tari Willis Associates and The Nightingale Hotel (formerly Keats Green Hotel) are also now officially Bronze members of the Isle of Wight Chamber of Commerce.

Karen Humphries from Lucas Fettes


David Pontin from Platform One

Rosemarie Horne from Grange Farm Self Catering and B&B



TALKING BUSINESS By Isle of Wight Chamber Chief Executive Kevin Smith

FORGET PETTY POLITICS – PLAY AN ACTIVE PART IN THE ‘COMBINED MAYORAL AUTHORITY’ CONVERSATION In the past few months there has been a considerable amount of discussion across the Isle of Wight about a ‘combined mayoral authority’. This has culminated recently in the local authority at full council voting against the Isle of Wight moving forward with the idea, only for a week later, the Isle of Wight Council Executive committee to overturn that decision and vote for ongoing discussions with Southampton and Portsmouth, on this important subject.

is why the discussions with neighbouring authorities on how we can collaborate and work together across areas such as economic development and infrastructure are important to all of us. The Isle of Wight must be at the table to discuss how we do this effectively, for the benefit of the Island.

So, what is this all about and why should it be of interest to the wider Isle of Wight community? Well as we are all aware there are significant financial constraints being applied to local authorities across the country and the Isle of Wight and its neighbouring authorities are no different. We are all facing ongoing budgetary pressures to reduce costs whilst continuing to deliver essential services for our communities.

The recent vote by the full council was classic really, as it highlighted the normal infighting and petty politics that seem to persist here on the Isle of Wight. To shut the door and pull up the draw bridge will not help the Island, its community or its economy. We must be a part of a wider conversation on how public funding is spent effectively and efficiently for the benefit of our communities. Being a part of the ‘combined mayoral authority’ conversation plays an important role that demonstrates that the Island is forward thinking and outward looking and that we want to play an active part in shaping the Island’s future.

On the Isle of Wight this has been highlighted to some degree through the ‘Fight for the Wight’ campaign that has asked the UK government to reconsider how they fund our unique Island economy. To date this conversation has largely been ignored by a succession of different governments which, unfortunately, continues to be the case for the Isle of Wight. This

for the benefit of the Island’s economy and community, in ways that other areas could only dream of doing. We all have a responsibility to remove the petty politics and to work together, focusing on how we can lever further investment in the Island that will benefit everyone. After all, we only have a small population of 140,000 people who I know only want what’s best for the Isle of Wight. We need to ensure that we put the petty politics and infighting aside and all work together to effectively deliver what is best for the Isle of Wight and its community.

As I have said many times we are a small economy which is beautifully formed to take advantage of such conversations and discussions. I am convinced that we can all pull together and make things happen


Island Business is the only dedicated business magazine for the Isle of Wight. With 30,000 readers it’s the voice of Island business. With more features and contributors the magazine continues to grow and with its high net worth readership it reaches the business decision makers on the Island. Keep up to date with what is happening on the Isle of Wight and the businesses that are based here. Advertising in Island Business is a cost effective way of raising your company profile, delivering your sales message and branding to a high value readership. There are discounts available for series bookings and if you are an IW Chamber member it delivers even more value for money. Find out more about our upcoming features, advertising, sponsorship opportunities and how we can raise your profile by calling 01983 554501.



Think Apprenticeships… Think The Isle of Wight College! Your cost effective solution to staff recruitment. The Isle of Wight College offers the widest range of apprenticeship programmes on the Island, in the following industries at both Intermediate and Advanced levels and some at Higher levels, with the aim to further expand provision: ANIMAL CARE
















Apprenticeships are a great opportunity to gain a real job with training so that apprentices can earn while they learn. It also brings many economic benefits to companies by:

ATTRACTING NEW TALENT RE-SKILLING EXISTING STAFF TACKLING SKILLS SHORTAGES IN YOUR AREA Apprenticeships are available to businesses of all sizes and from all sectors and are a good way to support your current and long-term development needs. Nearly every employer that takes on an apprentice (96%) reports benefits to their business and 72% of businesses report improved productivity as a result of employing an apprentice.


FOR YOUR FREE TRAINING NEEDS ANALYSIS OR FREE APPRENTICESHIP LEVY CONSULTATION please contact the Apprenticeship Team on 01983 550852 or 535202 or email

The college is fully committed to meeting the training needs of the Island business community and has a dedicated team of experts to focus on apprenticeships ensuring that employers and apprentices get all the help and support they need.

To find out more call 01983 535202 or 550852 or email


Island Business November / December 2016  

In this double issue we feature Tipsy Wight, Rouse Limited and Isle of Wight Radio as well as the nominees for December's IW Chamber Busines...

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