Page 1

Island usiness Cracking down on Cyber Crime Protecting your business from attack

The Interview

Wightlink’s CEO Keith Greenfield

Company Profile

Sandham Office Services

Regeneration IW Council’s Chris Ashman Plus:

News, views, events and benefits

April

2017


Get down to business with the Isle of Wight Studio School With a unique curriculum designed to prepare 14-19 year olds for the 21st century, the Isle of Wight Studio School links closely with local industry and commerce to ensure students gain academic qualifications, learn key employability skills through real life experiences and have  Academicand GCSEs and A Levels.work placements. relevant meaningful  Level 2 & 3 vocational pathways to suit

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PRESIDENT'S FOREWORD

In this issue...

02 08

President’s

News Business news Events Chamber events

FOREWORD HELLO AND WELCOME TO THE APRIL EDITION OF ISLAND BUSINESS MAGAZINE.

Hampshire Constabulary on how to protect your business from online attacks. It’s a growing problem for the UK and the Isle of Wight is no exception.

It’s a very interesting time! For some of us it’s the start of a new financial year and with a late Easter it’s the real beginning of the tourist season. On a global scale we’ve also seen the beginning of Brexit, the start of a two year process that began last month with the triggering of Article 50.

Our interview this month features Keith Greenfield who has been CEO of Wightlink for almost a year now. He shares with us his vision for the company, including plans to work more closely with Island businesses and to develop Ryde Pier as a destination. We also hear from IW Council’s Chris Ashman who tells us about “the r word” – regeneration – or indeed rejuvenation as many are now suggesting.

In this month’s issue you’ll find lots of timely articles. You’ll see the British Chamber of Commerce’s view on Brexit and the things that they expect from the Prime Minister. Theresa May appears in our news pages too, recently praising the Isle of Wight and our economy in the House of Commons. Our cover story looks at the subject of cybercrime and presents some advice from

Editor Tom Stroud tom.stroud@iwchamber.co.uk

As ever, there’s a lot going on. Have a great month!

GEOFF UNDERWOOD PRESIDENT, ISLE OF WIGHT CHAMBER OF COMMERCE

Advertising Sales Tel. 01983 520777 dee.becker@iwchamber.co.uk

10

The Interview Keith Greenfield, Wightlink

14

Feature Cyber Crime

18 20 24

Notes to Self Alison Colley Company Profile Sandham Office Services New Members New members to the Chamber

Isle of Wight Chamber of Commerce Mill Court, Furrlongs, Newport Isle of Wight, PO30 2AA

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Island Business Magazine – Published by the Isle of Wight Chamber of Commerce

Tour and information eveningsThursday 4th May & Thursday 25th May 2017 Call today to book your place on a tour and information evening 2 Families welcome

While every care has been taken to ensure the accuracy of Island Business magazine the publishers do not accept any liability or provide any guarantee that the information is accurate, complete or up to date. The publisher and its employees and contractors have used their best efforts in preparing these pages and this publication but make no warranty of any kind, expressed or implied, with regard to the information supplied. The views of contributors do not necessarily represent those of the IW Chamber of Commerce. The IW Chamber of Commerce and its employees and contractors shall not be liable in the event of incidental or consequential damages in connection with, or arising out of, the providing of the information offered here.

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THE BUSINESS MAGAZINE FOR THE ISLE OF WIGHT

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APRIL 2017

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Isle of Wight Chamber of Commerce

Isle of Wight Chamber of Commerce

01


NEWS

NEWS

Performance in People in Sunday Times Top 100

Prime Minister backs economic growth on the Island

Ryde’s Performance in People has been named number 47 in the 100 Best Small Companies in the UK. The Sunday Times said “a massive office refurbishment project helped foster a strong sense of community… staff are kept abreast of green efforts on the company noticeboard, and they feel this organisation genuinely cares about the environment.” The three star status builds on previous accreditations in 2012, 2015 and 2016.

Theresa May has praised the working relationship between the public and private sectors on the Isle of Wight. At Prime Minister’s Questions she told the House of Commons that “I am sure that on the Island, the business community and council will work together to create the best possible conditions for growth and competitiveness in the future.”

“It gives me enormous pleasure,” says Mike Dalloz, PiP’s Managing Director. “This has been quite a journey for us. To achieve the highest 3 star status and form part of that elite top 100 club, is tantamount to both the amazing team of people we have and our ‘Never Give Up’ attitude! PiP firmly believes in seeking opportunities to continually improve the workplace and provide a great working environment. There are a number of ways in which we do this; imaginative Isle of Wight themed open plan offices, sophisticated meeting pods and encouragement of health and wellbeing through personalised water bottles, gym membership contributions, yoga classes, fruit deliveries and so much more. We are excited to see what the future holds!”

Theresa May’s comments have been welcomed by the Isle of Wight Chamber of Commerce. The Chamber’s Chief Executive Kevin Smith said “We very much agree with the Prime Minister and look forward to progressing our work with the

Brightbulb serves many of the Island’s most

“We are thrilled to be moving into larger, dedicated offices to support our continued growth and success,” said Matt Jeffery founder and creative head at Brightbulb. “The past year has been truly amazing for us, culminating in winning the prestigious IW Chamber’s Business Awards for Excellence’s Marketing and Design award, which confirmed our capability and quality of service.”

Trader Vic’s in Mayfair. Last year Brightbulb was

rural funding. I want to make sure that we make the best of the diverse strengths of all Britain’s cities, regions and islands.”

Isle of Wight businesses are being encouraged to go international as part of the Department for International Trade's (DIT) Exporting is GREAT campaign. It’s the Government’s most ambitious export campaign, designed to inspire 100,000 more businesses to trade overseas by 2020.

successful companies including AJ Wells and Sons, Tapnell Farm, Betapak, PC Consultants, JR

The recent Routes to Market Roadshow at East Cowes provided advice and guidance from International Trade Advisers (ITAs) and other export experts, including the Intellectual Property Office and UK Export Finance. Isle of Wight Council and local exporter Island Ales Ltd also presented at the event.

Zone and Education Destination. The company is also well known away from the Island through their work with brands such as Hilton Hotels and commissioned by the Island’s High Sheriff, Robin Courage, to create the concept and design of the IW Day brand, including logo design, banners, stickers, badges and bunting. Matt has

Tom Fourcade, DIT’s Director Export and Investments for Southern England, said: “The roadshow demonstrated just how much potential companies from the Isle of Wight have on the international stage. I’d urge ambitious Isle of Wight businesses to adopt a global outlook to exporting by visiting great.gov. uk where they can search and apply for the many global export opportunities currently available, as well as access expert advice, trade services, training and events. The demand for stellar products from the Island is out there, and more local businesses could reap the benefits of exporting all over the world."

now joined the executive board to work closely on the expansion and further success of this year’s event.

5 Star Pest Control set the standard

Coffee’s ready…

02

Theresa May’s comments came in response to a question from Isle of Wight MP Andrew Turner. The Prime Minister also highlighted the contribution made by the Solent Local Enterprise Partnership, saying “We have already been able to support the island’s economy through the local growth deal for the Solent — that is £183 million — and the Solent LEP has been supporting the Isle of Wight rural small and medium-sized enterprise programme, and my honourable friend particularly referred to

Isle of Wight companies urged to go global

New offices for Brightbulb Design Brightbulb Design has moved to new dedicated offices in Wootton Bridge due to a growing demand for their services from businesses across the Island. A reception for 50 specially invited guests was held at the new offices in East Quay, Wootton Bridge to celebrate the move.

Isle of Wight Council to increase the economic wellbeing of the whole of the Isle of Wight.”

A new coffee roaster is the latest investment for The Island Tea and Coffee Company. The new machine means the team at Rookley are now able to roast their own beans on-site. Indian beans like Monsoon Malabar will be added to the blends of coffee supplied to businesses across the Island.

at The Island Tea and Coffee Company. “All of

“We have more than 1,600 active customers who will now be able to enjoy an even fresher cup of coffee,” says Julian Tomlinson, project manager

step for the business, building on that heritage.

our coffee is blended specifically for the Isle of Wight, developed especially for hard water. Our new roaster is the culmination of 35 years of knowledge and it’s a huge investment for us and a great way of taking our brand further. It’s the next Betapak bought the business in 2009 and it is the foundation behind this new investment.”

THE BUSINESS MAGAZINE FOR THE ISLE OF WIGHT

Island pest controllers David French and Adam Povey of 5 Star Pest Control took the time to visit this year’s Pestex exhibition at the London Excel centre in March. The event is organised by the British Pest Control Association and forms one of the cornerstones of the BASIS continual professional development scheme, of which 5 Star Pest Control are members. “At this year’s event we sat in on presentations regarding Label Changes, Bed Bugs and Rodent control on farms,” says David French. “It also gave us the opportunity to meet some of the industry’s leading figures including BPCA

APRIL 2017

President Mr Paul Rodman. The BASIS team are unfailingly helpful and BASIS registration is a big commitment. We are currently the only BASIS registered pest control company on the Island and we have to attend between two and three training events each year to contribute towards our CPD target. We believe it is important as a clear demonstration that we take training and technical expertise seriously. There have been big changes in pest control over the last few years with new legislation and codes of practice coming into effect, and more to come.”

03


NEWS

ADVERTISEMENT

Electric bikes are a winner for GKN Island businesses have been getting

in East Cowes from Bembridge by

on-board with sustainable travel by

bicycle, so certainly found the hill

trying out electric bikes. The activity

climbs a lot easier with the electric

has been organised by the Isle of

bike! He even said he didn’t get

Wight Chamber of Commerce and

nearly as warm as usual on his cycle in

has seen businesses including Isle

to work as he wasn’t having to put in

of Wight College, Stainless Games,

quite as much physical effort. Another

GKN, IW County Press and the Isle of

member of the team had been

Wight Council all try out an electric

considering trying an electric bike for

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a while and is now looking at hiring

Newport supplied the bikes which

one personally to see how much

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times. We kept the bike on display in

notched up by each business during

our communal kitchen area when it

their week-long loan.

wasn’t being used and it generated a lot of buzz around the office. We

GKN’s team were the clear winners of

would absolutely recommend that

the mileage challenge, clocking up

other businesses give an electric bike

85 miles of carbon-free travel during

a try; it’s a fantastic way to promote

their week with an electric bike.

health and wellbeing, and is such

GKN’s Anna Hughes welcomed the

an easy way to encourage more

loan of the bike, saying that going

sustainable business travel.”

electric made a real difference to the daily commute.

Can you change the way that you

“The team here at GKN have found

healthier and more productive. For

it really beneficial having the electric

lots of useful information about

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sustainable travel go to www.

tried it frequently commutes to work

iwchamber.co.uk/greenonwight

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ENVIRONMENTAL

ARCHITECTURE

Awards recognition for ERMC

Your local, reliable, approachable, professional construction consultants

ERMC, the Newport based multi-disciplinary construction consultancy, is celebrating a second shortlisting for a national award for their architecture and project management work at ‘Hotwalls’ in Portsmouth. The scheme was one of eight shortlisted for the BD Architect of the Year Awards in the Refurbishment Architect category in March.

SURVEYING

It has now been shortlisted for the RIBA South Building Awards, one of 15 buildings from an area that covers Berkshire, Buckinghamshire, Hampshire,

01983 539730 info@ermc.co.uk www.ermc.co.uk

CONSTRUCTION SERVICES

the Isle of Wight, Middlesex and Oxfordshire. The winner of the award will be announced on 25th May. Regardless of the award outcome, ERMC are very proud that the project is being recognised by such awards. “We couldn’t be prouder to be considered in both awards and our involvement in this superb project greatly strengthens our Heritage portfolio,” says Deniz Beck, Architect at ERMC, who has been with the scheme since its inception. “Having completed work at both Golden Hill Fort and Fort Victoria on the Isle of Wight, we hope to put our name to more heritage schemes on the Island in the

PROPERTY MANAGEMENT

future.”

04

THE BUSINESS MAGAZINE FOR THE ISLE OF WIGHT

APRIL 2017

PLANNING SERVICES

05


NEWS

ADVERTISEMENT

New operator for Island Line trains

Now that Brexit negotiations are beginning, businesses across the UK and their trading partners in Europe want answers to practical questions, not political posturing. A pragmatic and grown-up dialogue on the real-world issues, rather than verbal volleys between London and Brussels, would give firms greater confidence over the next two years.

Island Line’s new operators have pledged to “deliver on the promise” to “work with the Isle of Wight Council and other stakeholders to help develop a sustainable future for the Island Line”. FirstGroup and MTR are considering including more modern stock as well as more modern signalling and a new passing loop to allow the introduction of a regular half hourly timetable to give far better connections across the Solent. They will also begin consultation with the Island community to obtain feedback to ensure that plans “reflect your aspirations for the future of Island Line – a route that provides important connectivity both on the Island and to your ferry services.” The new operators have also pledged to partner with ferry operators on

flexible combined rail-sea tickets, work closely with the Isle of Wight Steam Railway, provide free Wi-Fi at stations and pay all employees at least the Living Wage.

Tax relief reminder for landlords If you own commercial property or a holiday let and you pay tax in the UK then you could be entitled to claim a tax rebate and future tax relief for Embedded Capital Allowances. That’s the message from VIP Consultancy who are advising owners of any commercial property to make the most of their tax allowances. “These are allowances on items embedded in the property and forming part of its overall value when you bought or improved

Staff at RFEL in Newport have cycled for more

half-hour slots between 8am until 6pm. Lots of

than 10 hours non-stop as part of a European

our staff cycle to work and they’ve been very

health day. The team clocked up a total distance

enthusiastic. Our health day is designed to make

of hundreds of miles at an event supported by

our employees healthier, with one-to-one advice

the Chamber Health team who provided health

on things like diet, fitness and lifestyle. The

checks for RFEL staff.

Chamber Health team have been brilliant and

Business communities around the UK want day-one certainty on the rules and regulations they will face when the UK leaves the EU. For that reason, the premise of stability and continuity at the heart of the Great Repeal Bill is welcome. A legislative transition of this size and scope has never before been implemented, and we

Find out more about free NHS healthchecks

says RFEL’s CEO Alex Khurt. “WightFit provided

for your staff by contacting the Chamber

the exercise bike and the team cycled in 20

Health team on 01983 554545.

The government must be exceedingly careful in its use of proposed fast-track powers, or risk blighting businesses with additional costs and burdens. As we have seen in the past, it takes only takes one poorly-drafted regulation to spark expensive court cases with widereaching consequences - and we are talking here about re-drafting thousands of pieces of the rule-book. In the fullness of time, businesses want to work with government to determine areas where maintaining equivalence with EU law is in our national economic interest, and areas where some divergence and change may be required. This will be a complex endeavour, better done right than done quickly.

to sky-high business rates and up-front costs, still need to be addressed. Businesses would not look kindly on a government that treats Brexit as its only job. Getting the fundamentals right here in the UK is as important, if not more important, than any eventual Brexit deal.

It is crucial for the Prime Minister and her government to remember Brexit is not the only thing on the minds of UK businesses. Issues here at home, from the training system

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the reaction from staff has been great.”

more interesting by adding a cycling challenge,”

06

In the early weeks of the negotiation process, businesses would like to see an effort to secure simultaneous exit and trade talks. Concluding exit and trade negotiations at the same time would moderate adjustment costs for UK businesses, and enable trade between UK and EU firms to continue with less disruption.

will be watching carefully to ensure there are no unintended consequences for individual firms, for sectors or for business communities as a whole.

it,” says Jenny Hoey. “It covers things such as radiators, heating systems, air conditioning, bathroom and toilet fittings, kitchens, security systems and much more. On average we find 25% of the property cost in allowances that have not been claimed! The really good news is that it costs you nothing to find out! We only charge a fee if we successfully identify unclaimed allowances and these are accepted by HMRC. You only pay once the benefit is confirmed.”

RFEL team cycle to success

“This year we wanted to make our health day

Brexit and British Business

By Dr Adam Marshall, Director General of the British Chambers of Commerce

Island Line trains will be run by a new operator from August. The South Western rail franchise, which continues to include Island Line, has been awarded to FirstGroup and MTR. The current franchise holder Stagecoach Group has run the network since privatisation.

01983 619 720

11 Daish Way Newport Isle of Wight PO30 5XJ

THE BUSINESS MAGAZINE FOR THE ISLE OF WIGHT

APRIL 2017

07


CHAMBER EVENTS

SPOTLIGHT – AMEY’S NEW CWRC

Events

Spotlight

Chamber

LYNNBOTTOM’S NEW COMMERCIAL WASTE RECYCLING CENTRE

Friday 7 April 2017, 7.30am – 9.00am

Business Breakfast Wight Karting, Ryde Wight Karting are celebrating their 3rd Birthday this April and after breakfast they will be offering members a free taster race on their new anti-clockwise track. £6 per person

Thursday 20th April 2017, 3.00pm to 6.00pm

Commercial Waste drop-in session Riverside Centre, Newport FREE

Thursday 18 May 2017, 9.30am – 4.00pm

FREE One-Day Business Start Up Course IW Chamber Of Commerce, Mill Court Business Centre, Newport

Thursday 25 May 2017

Evening event at The West Bay Club

Amey, the waste contractor for the Isle of Wight Council, is holding a drop in session for Chamber members to come along and find out more about the new Commercial Waste Recycling Centre (CWRC) at Lynnbottom, the new vehicle permit for users of vans, pick-ups and sign written vehicles, and your legal requirements for transporting or disposing of business waste, including if you pay someone else to remove your waste.

Yarmouth

Thursday 27 April 2017, 9.30am – 4.00pm

Thursday 22 June 2017, 9.30am – 4.00pm

FREE One-Day Business Start Up Course

FREE One-Day Business Start Up Course

IW Chamber Of Commerce, Mill Court Business Centre, Newport

IW Chamber Of Commerce, Mill Court Business Centre, Newport

Friday 5 May 2017, 7.30am – 9.00am

Friday 7 July 2017, 7.30am – 9.00am

Business Breakfast

Business Breakfast

Bembridge Sailing Club

Royal London Yacht Club

Friday 2 June 2017, 7.30am – 9.00am

Business Breakfast Haven Hall, Shanklin

Businesses have a new option to dispose of their commercial waste and recycling on a ‘pay as you throw’ basis with the opening of a new commercial waste recycling centre (CWRC) at Lynnbottom. The service opened on 3 April and has facilities to dispose of green waste, scrap metal, paper & card, wood, plasterboard, hardcore & rubble, metal cans, hard plastics, asbestos, tyres, paint tins, textiles and general/mixed waste. Some items are free to dispose, and others have individual cost per kilo. The CWRC will be open on weekdays between 10am and 2pm and 4.30pm and 6pm. It will open between 12.30pm and close (6pm winter hours, 8pm summer hours) on Saturdays but will be closed on Sundays. The CWRC only accepts debit or credit card.

WASTE CARRIERS LICENSE

Join us for a buffet style traditional English breakfast and the chance to network with other members. £6.50 per person

Please Book! Please book your place using our on-line booking system. Please don’t come along to our breakfast events without a confirmed booking.

www.iwchamber.co.uk/events

All commercial users must have a valid Waste Carrier License to tip their waste or recycling in the new CWRC. Every business in the UK has a duty of care for the waste and recycling it produces. Any waste that comes from a commercial activity is business waste. For more information see www.gov.uk/managing-your-waste-an-overview/your-responsibilities or call 03708 506 506. To use the CWRC, traders must also register as a waste carrier if they transport or dispose of their business waste or operate a business that transports controlled waste. The license is usually free. For further information and to register as a waste carrier and apply for a Waste Carrier Licence, please visit https://www.gov.uk/waste-carrier-orbroker-registration . It is a legal requirement for any business that disposes of commercial waste to have a waste carrier license. Businesses can be fined up to £5,000 by the Environment Agency if they do not have a valid Waste Carriers Licence. Traders must present their valid Waste Carrier Licence to staff at the CWRC before being permitted to dispose of their waste or recycling.

NEW PERMIT SCHEME FOR USERS OF VANS, PICK-UPS, COMMERCIAL VEHICLES OR SIGN WRITTEN VEHICLES Do you use your business van/ car to take your personal household recycling and waste to the recycling centre? From 5 June 2017, if you use a van, commercial vehicle or sign written vehicle you will need a new vehicle permit for use at household waste recycling centres (HWRCs). The free permit can be applied for via www.iwight.com/waste or by contacting the Isle of Wight Council.

or sign written vehicle, you will need to get a free vehicle permit for your household trips to either Lynnbottom or Afton Marsh HWRCs. The permit allows 12 visits to dispose of your personal household waste in the HWRC domestic skips and is valid for a 12 month period. It does not apply to normal users who will not need a permit and can continue to use HWRCs as normal. The permits are similar in size to a standard credit card and feature scratch off panels. Each time a visit is made by a permit holder to dispose of their personal waste in their commercial or sign written vehicle, it counts as one visit and a panel is scratched off. Multiple visits in a single day count as separate visits. To apply for a permit, visit www.iwight.com/waste or call (01983) 823777. You will need to provide your vehicle type, registration and colour of vehicle, as the permits are unique to the vehicle. The permit is not accepted at the mobile HWRC and holders will not be permitted to tip waste.

Many people do use their work vehicle to dispose of their personal household waste and recycling, so to make sure you are not turned away when you bring household recycling and waste in your van, commercial

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THE BUSINESS MAGAZINE FOR THE ISLE OF WIGHT

APRIL 2017

09


THE INTERVIEW – WIGHTLINK'S KEITH GREENFIELD

THE INTERVIEW – WIGHTLINK'S KEITH GREENFIELD

that the Island has so many wonderful products, whether it’s beer or ice cream.

Island businesses are our customers too and we’ve had

These are interesting times for businesses, whether it’s Article 50 or the changing valuation of the pound. How do things look from your perspective?

productive meetings. Hauliers have demanding challenges these days regarding timed drops on the mainland and we’re

I’m not concerned about a fall-off in business because of

an important part of their service. Farmers taking cattle to

Brexit and if anything there might be an upside to it all.

and from market have their own needs. I want to understand

The Isle of Wight is 20% cheaper to foreign visitors than

the specific needs of businesses so that we can meet them.

it was a year ago, and relatively more attractive to British

Listening to what our customers are telling us is massively

holidaymakers. With new restrictions on air travel, people

important. If things go wrong we need to communicate the

are more likely to stay in the UK for their holiday. I think the

reasons why. We need to get that as right as we can.

Isle of Wight is on more people’s agendas now. Our job is to make sure that they have an easy

The Interview Keith Greenfield CEO at Wightlink Ferries

Island businesses are an important part of our customer base, and they are increasingly our suppliers too. We are trying wherever possible to source

crossing to the Island.

products from the Island.

new owners bought the company two

It’s also a time of investment in the business… Yes, it’s a very exciting time. Wightlink’s years ago. They halved the company’s debt and signed off on investments of

Keith Greenfield, CEO at Wightlink Ferries

£45 million in terminal improvements and a new flagship. I’m lucky to have arrived at a time

The role of a ferry company is much Keith Greenfield is a chartered engineer with a background in transport and telecoms. He joined Wightlink as CEO in June last year, having previously been managing director of Heathrow Express. He talks to Tom Stroud.

You’ve been in post for almost a year now. What have you found? Our starting point is a safe and reliable service run by a very dedicated team. We will build on that with the kind of customer service experience that people expect these days.

begins at our mainland terminals, where customers can buy

discussed and opinions are strongly held. Your position must involve quite a lot of

when we’re delivering on that investment with new facilities, in place from July this year, with double-deck unloading for the St Clare with a new double height linkspan at Fishbourne. That will speed up our loading and unloading, ahead of

politics.

bringing in our new flagship next year.

I enjoy that challenge of my role. People need to feel that

How do you want to develop Ryde Pier?

Island products and read Isle of Wight newspapers, and feel

we are listening and that we are responding. I’ve run several

like they’re already a part of the Island.

transport businesses now and they are always a part of the

Wightlink has some fantastic assets in our ports and one of

community. They can’t run in isolation. It’s a fantastic job and

them is Ryde Pier. It’s 200 years old and was originally built

I love every minute of it. The truth is we’re already the Island’s

as an attraction as much as a landing point. My vision is to

largest cross-Solent operator so growing the Isle of Wight as

restore its status as a leisure destination on the Island, for

a business community and a tourist destination is right for the

mainland visitors as well as Islanders. I’m keen to hear from

Island and for us as a commercial business. We are a privately

potential developers with experience who would be prepared

owned business but we aren’t purely a private enterprise. We

to invest, with us, in the future of the pier. We’re having these

are very aware of our essential public service role. I’m also

conversations at the moment with several developers and I’m

How can you engage with the Island’s business community?

We have a good service and I want it to be a great service. I’m the first to admit that I would like Wightlink to have a

Island businesses are an important part of our customer

more consistently good reputation and it’s important to

base, and they are increasingly our suppliers too. We are

listen to customer feedback to help build that.

trying wherever possible to source products from the Island. One of our retail outlets on the St Clare ferry is almost

I want the ferry service to the Isle of Wight to become part

exclusively Isle of Wight food and beverage products.

genuinely a salesman for the Island because it’s a fabulous

open to ideas. It would be fantastic for Ryde Pier to become

of the pleasure of visiting the Island. A key part of my vision

There’s a new engagement around suppliers and we’re

place to run a business and to visit and to live.

something that everyone can be proud of and will want to

for the business is that the “Isle of Wight experience”

interested to hear from anyone in that way. The great thing is

10

THE BUSINESS MAGAZINE FOR THE ISLE OF WIGHT

visit. APRIL 2017

11


SPOTLIGHT ON REGENERATION

ADVERTISEMENT

Regeneration

for the island's economy

Together stronger: how the local authority’s new Regeneration programme aims to attract investment and keep as much spend on the Island as possible. By Chris Ashman, the new director of regeneration at County Hall I want to kick start a number of regeneration projects with both the public and private sectors for the benefit of the Island’s community. The Isle of Wight Council’s new Regeneration programme will involve adopting a more commercial approach to the use of the council’s land and assets, being bold and imaginative in developing delivery partnerships where appropriate and being diligent in achieving best consideration for the authority. The resulting increase in economic activity will present new opportunities for all Island businesses. One business even suggested my job title might be changed to “Director of Rejuvenation” building on the strengths of the Island economy and avoiding what they viewed as the negative connotations associated with the “R” word. There clearly are some great strengths in doing business on the Island, which are borne out by the range of blue chip, sector-leading

Celebrating 35 years

organisations that wisely choose to be based here. At the forefront of their continued commitment appears to be the quality of life that can be enjoyed, the resulting quality of staff they can attract or recruit locally and also good ICT connectivity. This positive message seems to be overshadowed by key data which shows wage levels and business

Tax Relief for Commercial Property and Tax Relief for Commercial Let Owners PropertyHoliday and Holiday Let Owners Youcould could be entitled a tax You be entitled to claimtoa claim tax rebate andrebate future tax and taxCapital reliefAllowances for Embedded Capital relief for future Embedded if you can answer yes to the following questions: Allowances if you can answer yes to the

productivity lagging behind the mainland. As part of the regeneration programme there will be a need to grow the numbers of these examples of cutting edge businesses in our local economy. We want to encourage those who are already here and enable them to grow, as well as celebrating their success in order to help attract others. We are already working with the IW Chamber to develop an up to date “Investment Prospectus”, to sell the opportunities the Isle of Wight offers for relocation and investment to the rest of the world, complementing the Solent LEP and UK government’s post-Brexit efforts.

apprentice this would have a major impact on the Islands future financial viability. Improving links between schools and businesses are clearly an

life easier.

following questions: 1. Do you own commercial property or a holiday let? 2. Do you pay tax in the UK?

1. Do you own commercial property or a Asholiday the name let? suggests these are allowances on items embedded in

important, getting the message to young people that life on the Island can involve having a successful, prosperous career in a range of sectors. I took up post as the new Director of Regeneration on the 30th January and in the first two months I have tried to put aside as much time as I can

Let us save your business time, money and resource

01983 406522

35 YEARS

the property and forming part of its overall value when you bought or2. improved it. Itpay covers such UK? as radiators, heating systems, air Do you taxthings in the conditioning, bathroom and toilet fittings, kitchens, security systems and much more. On average we find 20% of the property cost in allowances that have not been claimed!

Attracting new investment will be crucial to growing the number of

for meeting as many businesses as possible, large, small and in between.

businesses, creating jobs which as a result will reduce the benefit bill.

As a newcomer to the Island I have been struck by the passion and

Helping our existing small business community to grow and prosper will

enthusiasm of all those I have met with everyone anxious to offer their

The really newsgood is that news it costs you nothing find out! Thegood really is that it tocosts you

also be key. Using the spending power of the council and other public

help, advice and ideas for making the Island an even better place through

sector partners to procure more local goods and services has a major

regeneration. We will seek to keep everyone informed of these as the

impact on delivering a “circular” economy, keeping as much spend on

programme develops, through the excellent networking forum that the

to find out!unclaimed allowances We only charge a feenothing if we successfully identify and these are accepted by HMRC - you only pay once the benefit is confirmed. There is literally no risk to you.

the Island as possible. The council already has good track record on

IW Chamber of Commerce provides. As the motto for the Welsh football

this and I am anxious to improve it even further. If every small business

( Euro 16 semi finalist!) team and the Solent LEP rightly and coincidentally

on the Island recruited one more employee or committed to hiring an

proclaims, we will be – Together Stronger!

12

THE BUSINESS MAGAZINE FOR THE ISLE OF WIGHT

No initial outlay make a claim No initial outlay to to make a claim

Unit 7, Faulkner Lane, Sandown, Isle of Wight PO36 9AZ

APRIL 2017

For further details, please call Jenny Hoey on 07899 060459 0800 For further details, or please call092 Jenny1648 Hoey on vipconsultancyuk.com 07899 060459 or 01983 508026

13


FEATURE – CYBER CRIME AND YOUR BUSINESS

FEATURE – CYBER CRIME AND YOUR BUSINESS

CYBER CRIME Police warning to Isle of Wight businesses: Protect yourself from the growing dangers of cyber criminals The threat of attack from cybercrime is one of the biggest challenges for businesses in 2017. The UK government’s new National Cyber Security Centre says the past year has been “punctuated by cyber attacks on a scale and boldness not seen before”. It’s a growing threat too, with 65% of large UK firms detecting a cyber security breach or attack in the past year, according to a recent report. It isn’t just big companies that are targets either. Anyone with money, data, personal information or intellectual property is attractive to a cyber criminal. It’s pretty likely that your business will want to protect all of those things. “Everyone who uses any kind of digital technology is vulnerable to cyber crime, and businesses especially so,” says Lucy Dibdin from Hamsphire Constabulary. “Cyber crime attacks against businesses are increasing, and these types of crime – because of their commercial sensitivity – are massively under-reported. The face of organised crime is changing world-over and businesses on the Isle of Wight are just as vulnerable to attack as any location on the mainland.”

Almost half of all UK crime is cyber enabled or cyber dependent

Lucy works for Hampshire Constabulary’s newly created Cyber Protect team. Launched in January this year, it focuses on supporting vulnerable groups including Small and Medium Enterprises (SMEs), other businesses and organisations, and preventing them from becoming victims of cyber-dependent crime. The team offers talks and presentations on information security to business groups, and will be issuing alerts to local businesses regarding current, new and emerging online threats. “Businesses often hold a lot of data, including financial and personal information such as customer records, and all data is valuable to cyber criminals,” Lucy says. “They will target businesses to steal it, or by infecting a system with malicious software such as ransomware, paralyse a business’ computer systems and extort money from them to return their data. “Many attacks are planned and executed from locations overseas; many are random and based on cyber criminals just randomly searching for loopholes in systems to exploit – they will just keep going til they do! For an organised crime group, it’s a lot less risky to be sitting at a computer in a nice warm room at home hacking into computer systems than it is to break into a house or steal a car.” Staying on top of cybercrime is an on-going challenge for businesses. Cyber criminals are getting smarter and the battlefield is changing, with social media, mobile devices and ‘the Internet of Things’ all presenting potential risks to on-line security.

14

“With changes in the General Data Protection Regulation coming in to existence next year, now is a very good time for businesses to take practical steps to safeguard their systems,” Lucy says. “It’s not complicated. It doesn’t have to be expensive, and there are many simple things you can do. Part of the mission of the constabulary’s Cyber Protect Team is to help and advise businesses on how to make themselves resistant to attack. Whether small, medium or large business, our message is that it is really important that all staff from the chief executive down are aware of the risks and vulnerabilities, and equally importantly, the simple practical things they can do to combat them.”

Top Tips for Protecting Against Cyber Crime:

Use a strong password or passphrase Use a minimum of 10 characters or a sentence of words that you will remember and include characters and symbols. Consider replacing letters with similar looking numbers i.e. E = 3, A= @ or use words in a language other than English.

Keep software and apps up to date

You will see notifications of updates as popups or an alert on your app store, don’t ignore. These often contain security fixes so update as soon as possible. •

Think about what information you put online

These are generally just junk mail or could contain malicious software which could compromise your computer systems and your information. •

If you wouldn’t make it public knowledge in the real world don’t put it online. Cyber criminals search for info that could enable them to impersonate you online. Verify who an email is from before responding If it looks suspicious, delete or check with the sender, remember to use an independent means of contact. Don’t reply directly to the suspect email.

Never click on links in emails unless you are certain who it is from

Don’t pass sensitive information over public Wi-fi It can be easy for a criminal to access public Wi-fi with the intention of capturing usernames and passwords.

Consider encrypting confidential data If you are sending confidential data or personal information, encrypting it will make it a lot more secure.

Promote good information security culture If you work within a company or an organisation, making sure staff are aware of the risks and simple steps to take to protect against cyber threats can massively help protect your systems and your data.

Back up important information regularly If you have important documents or photos which you wouldn’t want to lose, back these up on a memory stick, external hard-drive, or all three to be extra secure.

Ask for help or report a cyber crime Speak to a friend or family member or if you suspect a crime call Action Fraud or the Police.

You can find out more by getting in touch with the Hampshire Constabulary Cyber Protect team. Email: DIIProtect@hampshire.pnn.police.uk or follow them on Twitter @HCCyberProtect.

Install security software (i.e. anti-virus, firewall for a network) and make sure that it is up to date Computers are generally set to do this automatically, but don’t ignore the prompts to update when they flash up, do it straight away.

THE BUSINESS MAGAZINE FOR THE ISLE OF WIGHT

APRIL 2017

15


SPOTLIGHT – HIGH-SPEED BROADBAND

ADVERTISEMENT

TO DO: Need better phones and faster broadband so I can get more done and give better customer service. Spotlight

BT

WHEN IT COMES TO HIGH-SPEED BROADBAND, THE ISLAND'S POSITION IS UNIQUE Recent national events have once again highlighted the importance of high-speed broadband to both business and communities, together with the apparent failing of BT to meet what many see as an essential business service. A British Chamber of Commerce report, published on March 27th called for action on poor broadband, especially in rural areas and for small firms. In this report, 99% of all companies surveyed stated that a reliable broadband connection is important. Yet nearly one in five (18%) suffer from unreliable connections. The findings from the BCC report also show that firms in rural areas are at least twice as likely to have unreliable connections as those in town and that smaller businesses are the most likely to suffer from unreliable broadband. These statistics are not only relevant but also reflect the profile of businesses across the Island. The day before the BCC report was published, the telecoms industry regulator Ofcom announced that BT will be fined £42 million for ‘a serious breach’ of rules. It is the largest penalty ever imposed by the regulator. BT will also pay £300 million in compensation for delays in installing high-speed lines. Ofcom’s investigation found BT had broken rules put in place to protect businesses from its "significant market power".

Due to the competitive presence of WightFibre and its alternative high-speed network, BT’s "significant market power" is diminished on the Island. As a result, BT has invested more on the Island and earlier than in equivalent rural areas across the UK, which ensures that today the Island receives above the national average broadband services. “Our investment is ongoing and significant,” says WightFibre’s John Irvine. “It ensures our network and infrastructure remains the best available, delivered under our ‘Because we care’ ethos. This recently included a £400,000 investment to upgrade our phone platform, ensuring that businesses across the Island can now benefit from the latest phone system features delivered from 'the Cloud' across not only a Wightfibre but importantly, also BT and other provider’s broadband connections.”

Speed Features Support Cost

WightFibre’s upgraded phone platform ensures that businesses of all sizes - and irrespective of broadband provider -can take full advantage of the state-of-the-art telephony they need to effectively support Call Centre, ACD (Automated Call Distribution) Auto Attendant and Receptionist operations. Key features such as ‘find me’ and ‘follow me’ allow calls to be received by an individual at any location and across several phone numbers, seamlessly and without interruption.

WightFibre!

WightFibres brilliant cloud based phone system gives me big company phone features at small company prices, with fantastic call packages to match. BTs telephone lines are still on poles!

WightFibres local, in person, round the clock support beats BTs off Island telephone support. BT thinks Newport is in Wales and Cowes is where you get milk from! Friendly local sales people who actually came and visited to understand what I needed. Not an anonymous telephone sales person with a BT script.

WightFibre’s network means more choice for Island businesses and that makes the market more competitive. A locally based provider such as WightFibre can also provide a service that is more responsive to the needs of Island based businesses and communities, using local knowledge and a dedicated Island based team to support all aspects of sales, installation, customer service and administration.

Whilst these reports highlight failings nationally, the situation on the Island reflects a break from the norm and once again the unique position the Island holds amongst rural areas. Unlike the rest of the UK, the Island benefits from having two completely independent telecommunications infrastructures; one from BT and one from Cowes based WightFibre, resulting in broadband speeds on the Island that are above the national average. Within this, WightFibre’s hybrid fibre/coaxial network is technically capable of delivering speeds over twice those of BT's hybrid fibre/copper network.

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WightFibre

WightFibre has the fastest speeds on the Island, prioritises business traffic, can give me fibre all the way to my building - means I can get more done. BT thinks a 12 week install time is fast!

Call 01983 300 000

WightFibre.com/business THE BUSINESS MAGAZINE FOR THE ISLE OF WIGHT

APRIL 2017

17


NOTES TO SELF – ALISON COLLEY

ADVERTISEMENT

NOTES TO SELF Alison Colley Real Employment Law Advice Alison is a solicitor and sole-practitioner at Real Employment Law Advice. She qualified as a solicitor in June 2006 and specialises in providing advice on all aspects of Employment Law and HR. Prior to setting up her own firm Alison worked for Coffin Mew Solicitors in Portsmouth and Southampton as well as QualitySolicitors Knight Polson in Eastleigh.

What was your first job? I worked at a tearooms in Godshill during the summer when I was 16, after finishing my GCSEs. It was my first job working full time and I was much quieter and less confident then. It was a bit of an eye opener and my first insight into how small businesses work. I remember the owner shouting at me for dropping a whole Victoria sponge and how terrified I was of handling the cakes after that!

What was it like starting up your own business? I had been thinking of ways to work for myself for several years and had thought of all kinds of weird and wonderful ideas. I settled on sticking with what I knew and had trained for, but even so it was a daunting experience. Suddenly you go from having a regular salary and someone telling you what to do, to hoping that the phone will ring with the next new client so that you can pay the bills.

What have you learned – about yourself and business?

Is the Isle of Wight a different place to do business? Although I grew up here and knew the Island well I had not worked here in a professional capacity until I set up the business. I quickly realised that it is different here. I still do quite a bit of work on the mainland for clients and it is easy to see the differences. Building a business reputation and networking on the Isle of Wight is much easier than on the mainland, and many people are wary of ‘nonislanders’. I have been asked by more than one client if I am an ‘Island girl’, and they seem reassured when I tell them that I grew up here. One thing that still surprises me about the Island business community is how diverse it is and how many inspiring business owners and entrepreneurs there are on the Island. We have a lot to be positive about and we should be celebrating our success more both locally and nationally.

If you could give your younger self some advice, what would it be? It would undoubtedly be to work harder at school and university. The value of education cannot be understated and it opens so many doors. Unfortunately, I worried too much about what other people thought and didn’t work to my full potential until I was much older. I would also advise myself to travel more when I was younger, I waited to take a ‘gap year’ in my late 20’s and wish I had done it sooner. Travel provides so much confidence and develops skills and experiences that cannot be taught.

I have realised where my strengths and weaknesses are. When I first started I wanted to do everything myself and had real trouble delegating but I quickly realised that the best thing you can do is to stick to what you know and use the services of other professionals who are experts in what they do. I also learned the importance of building a solid network with other business owners who you can provide support, advice and guidance. The IW Chamber has been invaluable for this.

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Until very recently the business was based from home and so it was much harder to separate business and home life, but now we have moved into an office space this is much easier. These days it is easy to pick up emails and calls at all times on your mobile so I set myself clear working and non-working time. Having a 3 year old also helps as you have no choice but to switch off when he is around.

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THE BUSINESS MAGAZINE FOR THE ISLE OF WIGHT

APRIL 2017

15/09/2016 13:01

19


COMPANY PROFILE – SANDHAM OFFICE SERVICES

COMPANY PROFILE – SANDHAM OFFICE SERVICES

COMPANY PROFILE:

SANDHAM OFFICE SERVICES Working smart for 35 years: How Sandham Office Services has moved with the times, providing customers with all-in-one networked super-efficient technology.

2017 is a big year for Terry Jarman and the team at Sandham Office Services in Sandown. Terry’s come a long way in 35 years, from starting out as a fledgling repair firm, to today where the business employs eight people and supplies a wide range of Island businesses from large scale to start-ups.

their paper documents via printers and copiers. The biggest game changer was transferring from black and white to high quality colour. Not everything has changed though. When I worked for Olivetti in the 1970s they were talking about the paperless office. The irony is that what Olivetti predicted hasn’t happened - and I can’t see paper being replaced any time soon.”

In that pre-digital age Terry moved from repairing office machines to supplying typewriters and photocopiers. Technology has evolved and the business today is all about ‘multifunctional devices’ or MFDs, capable of scanning, printing, copying, emailing and faxing.

Today Sandham Office Services’ team of four engineers has an impressive combined working knowledge of more than 90 years in the industry. It’s a committed team too. Paul Wiltshire and Robert Froud both started working for the company in 1991. Fellow service engineer Jonathan Proctor joined the business in 1996, the same year as IT manager Richard Wakeman. General / sales manager Julie Davey also joined in 1991 and Terry’s son Richard has been employed at Sandham since 2000, providing customer training and software support. It’s a loyal team and for Terry customer loyalty is just as important.

“Our main focus was originally on electronic typewriters, then it was word processors and PC’s,” Terry explains. “By the early 1990’s we were helping Island businesses to reproduce and distribute

“Our customers stay with us because they know who we are – we give them continuity of service with each one knowing our engineers and knowing we are always accessible. Working on the Isle

Sandham Office Services first opened its doors in April 1982. “It was just me,” Terry explains, “in a lock-up unit with an up-and-over door. I didn’t start out by selling, I started out by fixing and I think that’s been the key to the business as I moved forward. I’ve always been focused on service.”

20

manufacturers, Canon, Ricoh and Kyocera – carving out a niche as the

of Wight in a small community, we value getting to know all our customers well. They expect the highest level of support and expertise wherever they are based, so maintaining that service is the key component. “People definitely buy from people. Our customers really want a trouble-free life and we take the hassle out of their day to day work. People on the Island do tend to be very loyal. It can be a double edged sword though because it’s often difficult to get customers away from other businesses that they are already loyal to!”

fingerprint technology, passwords and user codes bringing new options for businesses. “Manufacturers only work five years ahead, and today the MFD market is already very sophisticated with embedded software,” Terry says. “The technology means the device can communicate with us 24/7 as to what

is required – it logs service calls, tells us if the toner is running out or if a part is inching towards end of life. These machines keep us constantly informed to offer maximum efficiency for businesses. It’s also important for Isle of Wight businesses to know they are safeguarded against security challenges, and to know where in their organisation their print is generated.” Sandham is partnered with three leading

only registered Ricoh Gold accredited business partner on the Isle of Wight. To achieve this the team are put through a strict audit and vetting process. The business has changed a lot in 35 years but Terry still remembers his roots. “We have customers across many different industries including law practices, solicitors and estate agents. But we were a start-up business once and I remember what it is like to have no credit history – so we like to offer startups flexible renting plans to support their growth in the early days.” Terry knows that he does business by working closely with other businesses. Networking and being part of the supply

Today, the MFD market is all about software. Devices are monitored in real time, so the team can deliver any required service quickly. The sector is evolving rapidly, with smartcards,

chain is vital for Sandham Office Services so Terry values his longstanding Chamber membership, which has been in place for more than three decades. “I’m extremely proud of the company,” Terry says. “The industry is constantly changing and we’ve always been able to adapt. 35 years is definitely an achievement! Our business is all built on service and support, reassuring people that their technology will continue to work for them. It’s not that difficult if you do it right and do it well. I want us to keep on doing what we’ve always done. It’s worked for us up to now!”

THE BUSINESS MAGAZINE FOR THE ISLE OF WIGHT

APRIL 2017

21


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THE GREEN ON WIGHT BUSINESS FORUM

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THE GREEN ON WIGHT BUSINESS FORUM Isle of Wight businesses have been finding out more about sustainable travel options with the help of the Isle of Wight Chamber of Commerce.

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The Green On Wight Business Forum brought together key Island employers as well as travel providers including Southern Vectis, the

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Cowheels Car Club and Red Squirrel Electric Bikes. The event is part of the Chamber’s on-going work to promote sustainable travel to the business community, in partnership with the Isle of Wight Council. Businesses attending Green On Wight included Gurit, Liz Earle, UKSA,

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CROSS Printmedia has been awarded a prestigious award by the ‘World Land Trust’ (Patron Sir David Attenborough). Crossprint is THE ONLY printer in the southern region to be a ‘Licensed Carbon Balanced Publication Printer’.

WightFibre, Osel Enterprises, Southern Housing Group, Spinlock, Betapak, Crossprint, CycleWight, Datatel Networks, NFU Mutual and Isle of Wight Design and Print. The event was hosted by the Chamber’s Tom Stroud and introduced by Chamber Chief Executive Kevin Smith. The forum was held at the Cow Company at Tapnell Farm. “Sustainability should be at the heart of business,” the Chamber’s Kevin Smith told delegates. “In business today, if you don’t have an environmental aspiration, you’re behind the times. We all have a fundamental responsibility to look after our planet and our society and I think the Island’s business community can be leading that agenda. Events

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the Isle of Wight.” Delegates also found out more about the new Bicycle Island App

01983 524885

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THE BUSINESS MAGAZINE FOR THE ISLE OF WIGHT

which will encourage cycle commuting between Cowes and Newport. Sustainable travel providers welcomed the event which delivered an opportunity to showcase new options to key business contacts. APRIL 2017

Paul Crabb from Cowheels said: “Green On Wight was well organised and very professionally delivered and an absolute pleasure to attend. I was delighted to be able to engage with several high target potential clients which provided a gem of a B2B opportunity.” Businesses also heard from Arc Consulting’s Ian Boyd who talked about how the commercial sector can go beyond environmental compliance and move towards innovation in product and practice. “Going beyond compliance is an exciting adventure,” Ian said. “If businesses can go above and beyond the bare minimum it becomes a point of difference and people will want to talk to you about what you are doing. In many ways the Isle of Wight is already streets ahead of what’s happening on the mainland. The Island has a huge amount to offer the business community of the UK PLC. The Island has tremendous ingenuity and innovation as well as ambition.” Tim Thorne from CycleWight added: “For a group like CycleWight the Green on Wight event was an excellent opportunity to listen to other people’s views. It was a great to hear of initiatives around the Island to encourage more people to travel sustainably. It further inspires us to make cycling on the Island better. “The spring and summer offer a great time to try different ways to travel to work rather than using the car. There is lots of support out there. So give it a go.” Find out about how your business can operate in a more sustainable way by visiting www.iwchamber.co.uk/greenonwight for lots of useful tips and information, including help and advice on sustainable travel and changing the way you commute

23


NEW MEMBERS

NEW MEMBERS

Members New

Want to join the Chamber? Call the team on 01983 520777 or online iwchamber.co.uk

Isle of Wight Packaging

Wight Forever Living

The Seaview Bistro

Musto Ltd

South Coast Cooling Ltd

Greenfield Marketing

Appley Design

UKTelehealthcare

Packaging and Materials Nicholas Green 01983 291758 sales@isleofwightpackaging.co.uk www.isleofwightpackaging.co.uk

Refrigeration and Air Conditioning Services Paul Howard 01983 293302 paul@southcoastcooling.co.uk www.southcoastcooling.co.uk

Hillbans Pest Control

Environmental Services Sandra Knowles 01983 406999 info@hillbanspestcontrol.co.uk www.hillbanspestcontrol.co.uk

Retail John Luckett 07985168415 jmluckett@fsmail.net wightforeverliving.flp.com/home

Marketing & Media Services Stuart Greenfield 07788662697 stuart@greenfield.co.uk www.greenfield.co.uk

Isle of Wight Bus & Coach Museum Museum William Ackroyd 01983 567796 William.ackroyd@talk21.com www.iwbusmuseum.org.uk

Restaurants & Cafes Anthony Evans 01983 563588 info@theseaviewbistro.co.uk www.theseaviewbistro.co.uk

Kitchen Designers Ryan Mawby ryan@appleydesign.com www.appleydesign.com

The Prince of Wales

Unicorn

Jonathan Skeet Independent Funeral Celebrant

Holiday Parks 01442 221494 www.awayresorts.com

Funeral Celebrant Jonathan Skeet 07521 202376 jonathan.skeet@mail.com

Beachy Books

Chambers of W A Cook

Wheatsheaf Hotel

Hydromar Ltd

Waterjet Cutting Specialists Paddy Lightfoot 01983 404997 sales@hydromar.co.uk www.hydromar.co.uk

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Barrister/Mediator Wendy Cook 01983 716657 chambersofwacook@outlook.com www.17quaystreet.com

L&M Plus Consulting Limited

Management Consultancy Zoryna O’Donnell 07846 569445 zoryn.odonnell@lmplusconsulting.com www.lmplusconsulting.com

Away Resorts Ltd

Publisher & bookseller Philip Bell 01983 864883 philipbell@beachybooks.com www.beachybooks.com

Business Services Julia Allmark Julia@uktelehealthcare.com www.uktelehealthcare.com

Public House Peter White 01983 292843 enquiry@iwprinceofwalespub.co.uk www.iwprinceofwalespub.co.uk

Debbie Campbell Deborah Campbell 01983 856281 Debs47@hotmail.co.uk

Retail Vicky Dixon 01983 296864 cowes@musto.com www.musto.com

Social Media Training & Management Dayna O’Brien 07713 776038 dayna@unicorn-smo.co.uk

Hotel, Bar & Restaurants Matthew Parker 01983 530777 admin@thewheatsheafhotel.com www.thewheatsheafhotel.com

Bimson Group Limited

Business Services Daniel Bimson 02381 928858 daniel.bimson@bimsongroup.com www.bimsongroup.com

THE BUSINESS MAGAZINE FOR THE ISLE OF WIGHT

APRIL 2017

25


CHAMBER MEMBER BENEFITS

ISLE OF WIGHT CHAMBER

OVER 50S STARTUPS

MiniMBA

The IW Chamber’s Mini MBA: Learn more… The Isle of Wight Chamber of Commerce is offering you the chance to study for a Mini MBA qualification. Become a more effective and skilled professional in a much reduced timeframe, with modules covering people, performance, marketing, strategy and finance.

OVER 50S STARTUPS

The Mini MBA runs over five full days, spread over a time period of up to six months. The programme is designed to work around you and your business. The programme is flexible to fit in with your own busy schedule. Each course module is held within the board and meeting rooms of leading Island based businesses, giving students a real-world perspective and learning environment.

STARTMEUP Nicola Allen and Little Betty’s Bakes

Students will not only receive a Mini MBA Graduation Certificate from the Isle of Wight Chamber of Commerce but importantly an industry recognised CPD Certification. To find out more, visit www.iwchamber.co.uk

This groundbreaking course from The Isle of Wight Chamber of Commerce sets out to provide you with a comprehensive understanding of fundamental management skills, through

The Binstead baker who’s been making sweet treats for the Forces Sweetheart

accelerated learning and a structured curriculum led by practical insights blended with conceptual managerial frameworks. Delivered by recognised experts in their field, this Mini MBA allows you to take away an enviable skillset that could otherwise take years to develop and is supported throughout by mentor support, workbooks and approved reading material.

MEMBER BENEFIT: Royal London Yacht Club SAVE 20% WHEN BOOKING ACCOMMODATION AND MEETING ROOMS The Royal London Yacht Club was formed in 1838 and is one of the most historic and prestigious yacht clubs in the country. In addition to great location the Royal London also offers outstanding facilities for members and guests. These include impressive and recently refurbished en-suite bedrooms, three meeting and function rooms for groups sizes up to 150 people, mouth-watering menus inspired by local seasonal produce and customer service based on our philosophy that nothing is too much trouble. Royal London Yacht Club is now starting the next chapter in our history by marketing the Club’s facilities to the Island’s business community. To mark the start of this new initiative we are delighted to offer

The Isle of Wight Chamber of Commerce is supporting older people on the Island by providing help and advice on starting a business or being self-employed. The Chamber is hosting monthly workshops and providing ongoing mentoring as part of the Age Friendly Island campaign, an exciting partnership funded by the National Lottery through the BIG Lottery Fund, making the Island a great place to grow old, while tackling social isolation. The Chamber’s Over 50s business mentors are engaging with people aged over 50 who are looking to go into business and be their own boss. Business advisors Fiona Grist and Lynda Draper are often helping older people who have been made redundant or who are at the early stages of retirement. Nicola Allen works from home in Binstead, baking and decorating hand-iced biscuits. Inspired by her grandmother Betty, the business is named Little Betty’s Bakes. “We specialise in creating delicious biscuits for you to send as a lovely gift,” Nicola

the following exclusive benefits to Isle of Wight Chamber Members.

20% discount available for accommodation bookings Mon – Thursday

Preferential Dinner, Bed & Breakfast and Bed & Breakfast rates

Meeting Room Hire, 24-hour delegate and day delegate packages

Regular stayer rates

Show round and lunch offer

It’s a new start for Nicola who had been working as a beauty therapist but wanted to do something different with her career. “It was now or never really,” Nicola laughs. “I fancied a change of career and I’d enjoyed baking cakes and biscuits for family and friends. I’ve always been quite arty and into crafting and I wanted to do something which used more of my creative skills. It’s been very satisfying for me, it allows me to work around my family as well as make a bit of money, so it’s been brilliant.” Nicola heard about the Chamber’s Over 50s mentoring when she came to the B2B Expo in September. She then attended the Chamber’s one-day start-up course and has been having regular meetings with her mentor Lynda. “Working from home can be a bit isolating so the networking and mentoring has been brilliant. It’s been great to be able to check in with Lynda who has been really supportive with things like finance advice and being self-employed. Setting up my home kitchen was a bit of a learning curve but I much prefer being my own boss and being in control of my working hours.”

Nicola is excited about growing her business and very glad she made the move to working for herself. “I hope to sell my biscuits in some island retail outlets this year. I am working towards that as well as weddings, corporate events and individual orders for celebrations. I’m so glad I set up Little Betty’s Bakes. I wish I’d done it sooner but I’m very glad I’m doing it now. There’s a real sense of achievement for me and I hope the business continues to grow.”

Nicola has even baked for Dame Vera Lynn’s hundredth birthday, delivering 700 biscuits to the special show at the London Palladium. “I was contacted by Dame Vera’s granddaughter, who lives on the Island and found me on Facebook. I provided a mix of bluebird biscuits and a 100 design, for all of the VIPs and celebrities to enjoy backstage. I was invited to the show as a VIP too. It was fantastic. The Queen was there! I don’t know if she got to eat one of my biscuits but I hope she did!”

To book or place an enquiry please telephone 01983 299727 or email generalmanager@rlyc.org.uk and quote RLCC1. All bookings are subject to availability. Royal London Yacht Club, The Parade, Cowes, Isle of Wight, PO31 7QS | Telephone 01983 299727 | www.rlyc.org.uk

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explains. “They’re great for birthdays, baby showers, congratulations, to say thank you or any occasion that you like. They can add a special touch to your wedding or party and they are a great way to promote your business.”

THE BUSINESS MAGAZINE FOR THE ISLE OF WIGHT

APRIL 2017

27


TALKING BUSINESS

TALKING BUSINESS By Isle of Wight Chamber Chief Executive Kevin Smith

‘Punch and Judy’ politics does the Isle of Wight no favours – we must all work together How fast was that first quarter of the year? It’s April 2017, Article 50 has just been triggered, the local May elections are looming and the summer is on the horizon. From the Isle of Wight’s perspective, I think we have quite a lot of opportunity to take advantage of to create more wealth and prosperity for the Island. It has been a fairly tumultuous period with a lot of uncertainty around the impact of formally leaving the European Union. Well, as all business people will know, there is always opportunity in periods of great change. On the Island we must seize that opportunity in whichever way it presents itself. Part of being ready is to ensure that your business is running as efficiently and as effectively as it possibly can be, to be fighting fit and prepared to face whatever challenges may lay ahead. In assisting the business community and helping the Isle of Wight to be able to grow and develop I would like to ask all prospective councillors that are putting themselves forward for the May elections to consider how they can work with and on behalf of the Isle of Wight to gain maximum benefit for the Island’s community and its economy. I would further ask them to refrain from getting involved in ‘Punch and Judy’ politics and the political or egotistical point scoring that seems to dominate public life, strong though the temptation may be. It does the Isle of Wight no favours whatsoever.

The Isle of Wight is a small community. About half of it is an Area of Outstanding Natural Beauty and we have some world class businesses located here. So, the challenge for us all is how do we all work together to face the challenges that this community may face and how do we, by working together, overcome any challenge that is presented to us.

START ME UP WE RUN BUSINESS START UP COURSES FOR THE OVER 50s.

After May 5th I want to be able to work with not just the Isle of Wight Council, but all of the local town and parish councils, for the betterment of the Isle of Wight. Whether that is the work that we have done and are still encouraging with the Ryde Masterplan; or the work that we are doing with the Bay area, that will maximise its potential; or the work we are doing with the Isle of Wight Council on the delivery of an Economic Plan for the Island that increases more high value, high paying jobs; or the work we do with schools and education to support and encourage young people to be ready for the world of work.

we should shine a light on the naysayers and bring them out from their dark corners and hold them to account if they are blocking or attempting to block positive economic or community development.

If we can all subscribe to this and work together positively and constructively with shared aspirations, that must be good for everyone. We won’t always agree on everything but we must be able to move forward and work through any differences or lack of understanding that we may encounter. Infighting and backbiting should have no place in working to improve the wellbeing of the Island and I say that if we come across it

To those individuals that I have worked with in the past who have struggled to understand this, let’s have another go and see if we can make great things happen for the Island. To those who are newly appointed to positions of power and influence, let’s work together to grow and build the Isle of Wight economy for the benefit of all. I very much look forward to working with you all.

s BUSINESS START-UP

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If you’re looking to change direction or considering working for yourself, we can help. Our Business Start up course will get you off to a flying start. Check our website for more details.

WITH ISLAND BUSINESS MAGAZINE

Island Business is the only dedicated business magazine for the Isle of Wight. With 30,000 readers it’s the voice of Island business. With more features and contributors the magazine continues to grow and with its high net worth readership it reaches the business decision makers on the Island. Keep up to date with what is happening on the Isle of Wight and the businesses that are based here. Advertising in Island Business is a cost effective way of raising your company profile, delivering your sales message and branding to a high value readership. There are discounts available for series bookings and if you are

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THE BUSINESS MAGAZINE FOR THE ISLE OF WIGHT

APRIL 2017

iwchamber.co.uk/startup

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THE BUSINESS MAGAZINE FOR THE ISLE OF WIGHT

Island Business April 2017  

Cyber Crime special edition, also including Wightlink's CEO Keith Greenfield and Sandham Office Services in the Company Profile.

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