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itSMFA’s Unique Value Proposition



Better ITSM From Clouded Waters?


Instant Metrics for the C-Suite

Autumn 2014


Towards the Technology Concierge

National Conference: Program Starting to Take Shape

LEADit 2014 L to R: Tristan Boot (Chair, itSMF NZ); Karen Ferris (Director, Publications, itSMF Australia); Michael Billimoria (Director, Certifications and Qualifications, itSMF Australia); Peter Hepworth (CEO, Axelos GBP); Kathryn Heaton (Chair, itSMF Australia)

Axelos Engages itSMF on Direction and Priorities Prioritising which projects and investments are going to bring the most benefits to the ITSM community and the commercial interests of Axelos, is the greatest challenge facing the global best practice company according to its CEO, Peter Hepworth. Hepworth was in Australia in December 2013 to sign a Memorandum of Understanding (MoU) between Axelos and itSMF International which documents a commitment to ongoing collaborative development of ITSM best practice frameworks, translations and training programs. While in Australia, itSMFA played host to Hepworth at events in Sydney and Melbourne during which he took the opportunity

to engage in interactive briefing sessions for members and other interested parties. Hepworth explained the back story of how Capita won the tender to form a joint venture with The Cabinet Office (TCO) to commercialise the UK Government department’s suite of best practice frameworks. He also discussed in an open forum, a range of issues about the future of Axelos, what changes Continued on Page 3

With the Call for Speakers deadline now passed and Early Bird registrations due to open on April 1, everything is charging forward at full steam for LEADit 2014, itSMF Australia’s 17th annual National Conference and Expo to be held on 13-15 August at the Pullman Albert Park Hotel in Melbourne. Including workshops scheduled for 12 August, LEADit 2014 will include four days of the best quality keynote presentations, breakout sessions and great entertainment as well as an expo with all of the major products and services vendors catering to the thriving ITSM community. LEADit is Australia’s largest independent IT Service Management event and has built a strong reputation for attracting the highest quality delegates, speakers and sponsors from all over Australia and right across the world. Managed by members for members of the peak ITSM industry body in Australia, the itSMF Conference promotes robust discussion, education and debate to collectively support best practice to develop and improve industry services. Under the conference theme, “Connecting the Service Management Community”, LEADit 2014 will include 60 keynote and breakout sessions across five streams. The program will include Hot Topic discussion panels and the very popular Hypothetical session will Continued on Page 5

Your Website itSMF Australia’s website continues to improve and evolve as a valuable member information resource. Keep watching for continued improvements as there are big plans for the site to be expanded over the next 12 months. Events, News, Webinars, Bookstore, Membership, and Much more! 1

Profile for itSMF Australia

ItSMF Bulletin Autumn 2014  

it Service Management Forum Autumn Bulletin

ItSMF Bulletin Autumn 2014  

it Service Management Forum Autumn Bulletin