Page 1

BT Business Direct

TechKnow Summer 2013

Take your productivity to heroic levels with our guide to the ultimate technology p15 Cut costs with IP comms Gain the competitive edge with Draytek’s smarter, cost cutting IP communications solution

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Grade ‘A’ Wireless Make sure your school’s wireless network can handle demand with the Ruckus Wireless solutions

30/04/2013 09:19:23

BT Business Direct recommends Office 365

Professionally powerful Get virtually anywhere access to Office, including Word, PowerPoint, Outlook and Excel. ยก Always have the latest versions of Word, Excel, PowerPoint, Outlook,1 OneNote, Publisher,1 and Access1. ยก Experience Office on your PC, Mac, Windows tablet, and other selected devices.

Office 365 also includes these great online services:

Email and calendars

Use business-class, web-based Outlook, including a 25 GB mailbox per user, shared calendars, and task-list tools.

Public website

Design and maintain your own public website with no additional hosting fees. Use your own domain name to promote your brand.

Team sites

Enable easy access and sharing of documents with 10 GB baseline storage plus 500 MB of storage per user.

Web conferencing

Host online meetings with audio and video using one-click screen sharing and HD video conferencing.

Instant messaging

Simplify how you connect with instant messaging and Presence (your online status).


Get peace of mind knowing your services are available with an industry-leading, financially backed 99.9% uptime guarantee.


Your data is yours. We safeguard it and protect your privacy.


Deploy and manage Office 365 across your company, no IT expertise required. You can add and remove users in minutes.


Microsoft Support provides telephone and online answers, how-to resources, and connections with other Office 365 customers for setup and quick fixes.

ยก Stream full versions of Office programs on any PC with Office on Demand.2

1 May require the purchase of additional licenses. 2 Windows PC client programs and/or features only. Cannot be used across devices.

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Choose an Office experience tailored to your business:

Office 365 Small Business Premium ÂŁ94.99 Ex VAT per user/year

Power your business with best-in-class Office tools and services

Best for businesses with 1 - 10 employees

Office 365 for Midsize Business ÂŁ114.99 Ex VAT per user/year

Keep everyone working efficiently and connected on the go

Best for businesses with 10 - 250 employees

For more information on Office 365 call the BT Business Direct software licensing team on 0870 429 3050

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29/04/2013 14:21:58

BT Business Direct Articles 12



Buying a projector: Lamp vs Lampless PowerUser: The ultimate technology for demanding users Upgrade and save money with IP telephony

Welcome to TechKnow magazine from BT Business Direct If your organisation reflects the campus-style set up of a school or college, then take a look at the article on page 29. It focuses on the constant challenge faced by schools to keep pace with demand for wireless connectivity. As more and more wireless devices are brought in to schools, we offer a solution that’s both economical and practical. Speaking of economy, check out the article on page 23 about cutting your phone bills with Voice Over IP. Once limited only to larger organisations with big pockets, today’s solutions make VoIP a true reality, even for start-ups


Does your school’s wireless network make the grade?

and very small businesses. Finally, our PowerUser cover story starting on page 15 looks at how deploying technology that’s specifically


built for the job can help boost the productivity of your most demanding users.


Latest Products

Our roundup of the latest technology


Range focus: Servers

This month we’re helping you choose the right server for your business


Buy online at


Call our sales team 0870 429 3941

Terms and Conditions All prices are valid between 06.05.13 and 31.05.13, after this date prices may fluctuate without notice, please see for the latest prices. If you do not use the advertised URL or search for codes, you may find prices are more expensive than those advertised. All offers are while stocks last unless otherwise indicated. All prices exclude carriage. All prices exclusive of VAT are for businesses only. A full copy of our conditions of sale are available on request or can be downloaded from www. Calls may be monitored to ensure levels of service and for training purposes. Calls cost 8p per minute from a BT landline. Charges from other networks and mobiles may vary. Errors and ommisions excepted. Nothing in this publication forms part of any contract. BT Business Direct Ltd, National Logistics Centre, Wingates Industrial Estate, Westhoughton, Bolton BL5 3XU.

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30/04/2013 09:22:43

Toshiba recommends Windows 8 Pro.

heavy weight thin king. Portégé Z930 THE ULTRA LIGHT ULTRABOOK ™ The Portégé Z930 is designed to be the ultimate mobile business laptop featuring Windows 8 Pro. At just 1.12kg light and 8.3mm thin, the Z930 exudes quality and reliability, and has a host of technology and connectivity features, as well as battery life that lasts up to 8 hours. With no moving parts and with the casing made entirely from Magnesium Alloy, the Z930 is built for a mobile life. All backed up by our Reliability Refund Guarantee.

View the full Portégé Z930 range at Toshiba, Satellite Pro, Tecra and Portégé are trademarks of Toshiba Corporation. E&OE. ©2012 Toshiba Information Systems (UK) Limited. Microsoft and Windows are trademarks of Microsoft Corporation in the United States and other countries. Toshiba Information Systems (UK) Limited is a company registered in England and Wales with Company Number 918861 whose registered address is at Toshiba Court, Weybridge Business Park, Addlestone Road, Weybridge, Surrey KT15 2UL, England.

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22/04/2013 11:46:18

BT Business Direct

Ultra-portable multimedia notebook with touch screen functionality and dedicated graphics Samsung Series 7 13” Touchscreen Notebook The new Series 7 from Samsung features a super sharp Full HD 13.3” display giving you a crystal clear view of your work. Perfect for business on-the-go, it features a durable full aluminium chassis that weighs just 1.65kg, and powerful visual performance from the AMD Radeon™ HD 8570M graphics card. When you’re back in the office, the Series 7 offers up a wide range of connectivity. You can increase productivity by connecting an external monitor with HDMI and mini-VGA ports, or hook up an external hard drive to back up your data almost instantly using the superfast USB 3.0 connection.




Key Benefits



• An advanced 10-finger multi-touch capability provides a technological leap in interactivity and control • The Super Bright Plus screen is 75% brighter than normal and viewable at up to 178º • All day computing with up to 7 hours battery life on a single charge • Claim a Free 5 Year Warranty*

Find out more

*5 Year warranty available on Samsung Core i5 ultrabooks purchased before 31st June 2013. Terms and conditions apply, see website for full details.

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Outstanding reliability mono printers for the small office environment Kyocera entry-level mono printers

Microsoft’s Windows 8 operating system has cracked the tablet market according to industry reports. Windows 8 took 7.5% of the global tablet market based on operating system (OS) market share in the first quarter, a massive leap considering Windows didn’t have a presence in this market 12 months ago*.

Prices from just


But Windows still has some way to go if it’s to catch up to Apple’s iOS and Google’s Android market share which stands at 48.2% and 43.4% respectively*.


Find out more

*According to research published by Strategy Analytics 15/02/2013.

Windows 8 helps Microsoft crack the tablet market

Kyocera’s new range of entry-level printers and multifunctions offer low cost of ownership and eco-friendliness packed into a compact footprint. With print speeds of up to 25 pages a minute, and the flexibility of duplex printing, these are the perfect printers for both Windows and Mac users.

Reduce office clutter with affordable, professional document scanninG Fujitsu ScanSnap iX500 Duplex Scanner Space is at a premium in many office environments which is why it’s a good idea to digitally archive your documents. The new iX500 from Fujitsu eliminates clutter, and comes with a dedicated dual-core “GI” processor for dramatically faster scanning speeds. Plus, the iX500 lets you bypass the computer and scan documents directly to your Android or iOS device or even to the Cloud.





IBM speeds up datacentres with $1 billion flash storage investment Datacentres of the near future are going to become a lot faster after IBM announced its flash storage plan which includes investing $1 billion in R&D and a series of flash only datacentres. IBM believes flash storage is now a more cost effective way to run a datacentre than using traditional HDD’s with the overall benefits of flash outweighing the higher initial cost.

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29/04/2013 11:59:10

BT Business Direct

Get high quality aI prints in just 28 seconds Epson SureColor SC-T Large-Format Series

Facebook boosts the status of Google’s WebP image format

Epson’s SureColor 4-colour printers are designed for the precision requirements of CAD/GIS users who require 24/36/44inch printing.

Google’s determination to speed up the web with their smaller WebP image format has been given a big endorsement after Facebook confirmed its begun trials to convert user’s JPEG images into the WebP format on compatible web browsers.

With a print speed of 28 seconds for A1, these printers are ideal for applications where speed and productivity are paramount. Thanks to Epson UltraChrome® XD Inks, print quality is outstanding with stable, accurate, dense lines and vibrant colours.

Facebook hopes that using WebP will lower network costs and speed up its website for users.

Find out more

multi-touch, Windows 8 LED Display ViewSonic TD2220 Full HD monitor Has the time come again for Apple to innovate? Despite posting profits of $9.5 billion from January to March, Apple’s share price has taken a $200 tumble since September. The lack of no new innovative products has been to blame but that might be about to change. Apple are rumoured to be working on a revolutionary timepiece or iWatch as many are already calling it. The watch, which Apple has already filed patents for, is expected to allow users access to emails, calls, the web and some rumours suggest it could also monitor the user’s health.

Perfect for business environments, the TD2220 LED monitor is fully compatible with Windows 8, and features Full HD 1920 x 1080 resoultion so you get the best possible image. Plus, thanks to LED technology you’ll be saving energy, all backed up with Viewsonic’s 3-year limited warranty.





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29/04/2013 12:01:54

Centralise, secure and control NEW your digital assets with RANGE readynas from netgear NetGear ReadyNAS 300 and 500 Series Application data, virtual images, client files, email… the types of data central to running a successful business can seem endless. ReadyNAS has been developed as more than just simple storage for all your data. Every ReadyNAS features unprecedented protection of your files, the ability to manage stored data from any web-enabled device and a library of add-ons that allow you to do more with your storage than you ever thought possible. NetGear have two new ranges ideal for the business market. The ReadyNAS 300 has been designed to service 5–25 simultaneous users, and caters to the unique needs of small businesses. For the SME market, the ReadyNAS 500 is the perfect desktop storage solution, servicing 25-250 simultaneous users.

Won’t have to worry about extra storage for a while

Prices from only

£283 Ex VAT .33

Key Benefits • Unlimited Snapshots captures and restores multiple versions of valuable data • Cloud-based replication makes it easy to move data off-site for protection • ReadyNAS Real-Time Anti-Virus stops risk before it starts

Find out more

Find out more

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Servers What type of server is right for your business? Tower Servers are the ideal choice for small offices. They offer all the reliability and performance benefits of server hardware, without the need to invest in rack mounting hardware. They’re designed for always-on operation and are easily upgradeable to suit your needs. Also ideal for always-on performance, Rack Servers offer unbeatable reliability and manageability, designed to be stacked in server cabinets to save space. They’re ideal for small to medium-sized businesses looking to invest in IT solutions. Blade Servers offer space and power saving over rack mounted servers thanks to their high density form and flexible design. Easy to maintain and support, blade servers are a popular choice for any high demand resource and offer flexibility to grow with business needs.

Find out more

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29/04/2013 11:03:41

Entry Level Tower Dell T110 Tower Server The PowerEdge T110 II was designed to meet the needs of your small business environment - customisable with your choice of hard drives for important data, RAID options for added data protection and basic systems management for easy system monitoring.

£299Ex VAT .99




Intel Xeon E3-1220v2 Processor


4GB (1x4GB Dual Rank UDIMM) 1600MHz

Hard Drive

500GB SATA 3.5” 7200rpm cabled HDD


1 Year Basic Warranty - Next Business Day

Mid Range Tower HP ProLiant ML330 G6 Tower The HP ProLiant ML330 G6 is a dual processor tower platform built on the Intel Xeon processors with QPI technology to create unique system architecture. This unique architecture enables you to scale your business as needed and allows you to improve the efficiency of how you spend your IT budget.

£735 Ex VAT .57




1 x Intel Xeon E5606 / 2.13 GHz (Quad-Core)

Cache Memory

8 MB L3 Cache

Hard Drive

2 x 250 GB (hot-swap) - SATA-300


3 years warranty - on-site (1st year only)

Entry Level Rack IBM Express x3250 M4 Server The IBM System x3250 M4 server delivers Intel processor technology in an ultra-small, single-socket rack server. Priced for value and built for performance, the x3250 M4 offers vast server-level memory capacity, standard low-cost ServeRAID-C100 technology and dual network adapters.

£522 Ex VAT .57




Intel Core i3 2100 / 3.1 GHz (Dual-Core)


2 GB DDR3 SDRAM - ECC - 1333 MHz

Hard Drive



3 years warranty

Call our sales team on 0870 429 3941 TechKnow 11

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29/04/2013 11:03:42

choosing a projector...

Lamp Versatile performance, brighter display

Lamp Projector features


raditional lamp projectors produce a bright vivid image via a bulb that can reach temperatures of up to 900°C. These projectors are usually larger in size due to their mercury bulb, which can last up to 4,000 hours, but also because of the cooling fans which are needed for the bulb. Despite the bulb’s shorter life span, it can be replaced without the need to replace the whole projector.

Why should your business consider a lamp projector? Lamp projectors are ideal for businesses that will be light users of their projector and won’t be affected if down time occurs for maintenance. Also lamp projectors traditionally display a brighter image in lighter environments or direct sunlight and due to their size are more suited to a static position. Another consideration is the versatility that lamp projectors provide, as they can be used across multiple applications not just data applications.

L ower upfront purchase cost from lampless

H  igher brightness models are available

C an be used across multiple applications, not just predominantly data projection

N  o need to replace the entire projector when light source fails

L amps can be replaced by the user (depending on model) - no need to send unit to the manufacturer

Optoma DX5100 DLP

Optoma X303 DLP

£299.99 Ex VAT

£329.99 Ex VAT



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30/04/2013 09:12:49

in association with

When choosing a projector in the past, comparisons wouldn’t have differed greatly, maybe a higher lumens or a lower cost would sway a business. With the introduction of new LED projectors businesses need to consider how they’ll use their projector and which technology will be more beneficial to their needs.


Longer life, lower maintenance

Lampless Projector features


he new smaller lampless technology replaces the traditional large mercury bulb with an LED light source. The LED light source operates at much lower temperatures (around 90°C) which means they consume considerably less energy, reducing running cost. The LED light source will also last much longer than the traditional bulb, with up to 30,000 hours on some LED projectors. And unlike mercury bulbs the LED light source doesn’t degrade over time, so colour quality will stay the same throughout the life of the product, reducing maintenance and down time. Why should your business consider a lampless projector? An LED projectors’ light source tends to be much smaller than traditional projectors, which mean they’re mobile enough to be taken wherever they’re needed. And because LED projectors don’t have a breakable filament and bulb, they’re more durable too. With 30,000 hours’ LED life, lampless projectors are ideal for heavy users who need their projector to have as little downtime as possible.

Total cost of ownership is reduced

L ight source has a longer life span (Up to 30,000 hours)

Lower running costs

Increased energy efficiency

E nvironmentally friendly alternative to lamp based projectors

N  o delay on light source warm-up or cool down times

No Colour Degradation

Optoma ZX212ST LED

Optoma ZW212ST DLP

£999.99 Ex VAT

£1199.99 Ex VAT





Call our sales team on 0870 429 3941 TechKnow 13

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30/04/2013 09:13:13

WELCOME TO PRINT 3.0 The Next Generation of Print. Reduce space, increase performance.

If you’re part of the growing trend of workers who spend their day in a home office or within a small office environment, you’ll understand how important it is that the document printer you use is just as high performing, future proof and professional as you’d expect to find in a larger business environment. The Brother J4000 range has been developed using next generation technology giving home workers access to the enablements that are necessary in today’s culture to keep ahead.

Landscape printing We’re about to take printing in a whole new direction.

High yield ink cartridges They give you a lot more. Just like you.

Mobile connectivity It doesn’t just talk to your mobile. It holds an intelligent conversation with it.

Our fastest printer yet Making a printer this fast doesn’t happen quickly.

Cloud printing Print at home, even when you’re not.

Print. Scan. Copy. Fax. Cloud. Mobile Printer just doesn’t cover it anymore.

With one in twelve people in the UK now working in a home office/small office environment and with these numbers ever increasing, now’s the time to lead the game and get ahead of your competition with an all in one printer that gives you the professional edge and offers you valuable space for all your other office necessities.

For more information and for the latest prices on the Brother J4000 range visit

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02/05/2013 08:52:10

The Office Hero ior The Road Warr The Creative

your users need ce n a rm o rf e p business als For truly heroic TechKnow reve s. lt e b y lit ti u ir in the the best IT tools y... their productivit g in is m xi a m to the secrets


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The Office Hero As the back-bone of every office environment, the Office Hero provides that dependable pair of hands that keeps the wheels of your business turning. Typically working at the coal-face of your organisation’s relationship with customers or suppliers, these dependable busy bees need technology that keeps pace with their fastmoving workload and helps them to exceed customer expectations. The Office Hero doesn’t necessarily need the very latest in technology or the most powerful solution available, but they do need good old-fashioned reliability that just keeps on going. Office Heroes need solid technology that allows completion of everyday tasks with ease. And because most organisations have a lot of Office Heroes, value-for-money is likely to be an important factor when deciding on the right technology for the job.


: job type Typical e ic rv e S r e Custom ve Operati ent Sales Ag Clerk ts n u Acco

time a lot of g and Spends inputtin digital , g in ss in r e proce h it data, e viewing ased formats. b ror pape

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much storage, s a lot of around : Create ips es fl t, su is pu IT in Typical by data nsumed ions time co at n applic betwee

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Laptop With the increase in BYOD (Bring Your Own Device) and the need to support occasional home-working, many businesses are replacing legacy desktop hardware with more flexible laptop PCs. But before making this move, it’s important not to underestimate the user’s need for connectivity. Tot up the number of peripherals used daily by a typical Office Hero, and you’ll probably find it outstrips the number of ports on most laptops. To get round this, it’s worth considering a dockable laptop. Also known as a port replicator, a dock turns your laptop into a true desktop PC replacement. Your laptop takes its power directly from the mains-connected dock, so there’s no need to worry about battery drainage. Plus, there’ll be more than enough ports to connect a full sized keyboard, mouse and even a full sized monitor if that makes desk-based working a more comfortable experience. Together, the laptop and dock give users the best of both worlds… full functionality for the desk, and ready-to-go mobile portability.

Our PowerUser choice:

Lenovo ThinkPad L530 Core i5 15.6” Laptop Quicklinx


• Intel Core i5 processor

• Windows 7 Professional

29/04/2013 14:58:51

Voice Recognition With the increasing use of smartphone voice apps, people are becoming more and more familiar with speech recognition. When applied in the workplace, this technology can lead to massive productivity benefits, which is music to the ears of our Office Heroes. Why type out your notes, emails, minutes and other documents when you can just dictate them? But isn’t dictation more hassle than it’s worth when the software keeps getting it wrong? In the past perhaps, but speech recognition software has come on leaps and bounds in the last few years thanks to better software algorithms and significant advancements in processors. These days, the results are close to 99% accurate and successful, regardless of your regional accent. Our PowerUser choice:

Nuance Dragon NaturallySpeaking Premium 12.0



Printer When choosing a printer or multi-function, don’t be swayed by just the ticket price. You’ll need to consider overall running costs too, including energy consumption and the cost of consumables. Think too about who needs to print and what they’ll be printing. It’s no longer necessary to install a separate printer for the output of sensitive documentation. With features like job storage and pin printing, a sent job will only output when the user is at the printer and ready to collect. They just enter a secret pin and out comes their job. Network printers are the norm for today’s shared office environments, but it doesn’t necessarily follow that all users should share the same level of access to print services. With some models, you can restrict certain users to mono printing, whilst others can access full colour. Alternatively, you could restrict printing by document type allowing colour printing of PDFs, but mono only for emails. Clever configuration like this can help you keep a lid on the on-going cost of consumables.

Our PowerUser choice:

HP Officejet Pro X576dw MFP Quicklinx


• Storage and PIN printing • Configurable access to services

Multiple Monitors Commonly associated with frenetic environments like a stock exchange, multiple monitor use shouldn’t be confined to traders. Most job functions would benefit from working across two monitors. According to a study carried out by Monitor gurus NEC, dual monitor working can increase productivity by a whopping 10%, which makes it easy to justify the extra investment. A dual monitor set up means workers can easily compare data sets from different sources, or quickly move data between applications. With additional real-estate available, fonts can be enlarged for more comfortable on-screen reading and all in all, users can get through their work faster. But before you pull out your credit card, here are a few things to consider. Firstly, work involving imagery demands true-to-life colour reproduction, so consider an IPS or MVA display. These monitors offer really accurate colour reproduction, as well as improved viewing angles compared to TN displays.

Integrated webcam & microphone

For the sharpest image quality, look for HDMI, DVI-D or the latest connection technology on the block, Thunderbolt. Developed by Apple and Intel, a Thunderbolt display allows you to daisy other displays and accessories with blazing fast speeds. Our PowerUser choice:

Philips 27” LED Backlit Full HD Quicklinx

More details at


• A-MVA display • HDMI connectivity

Call our sales team on 0870 429 3941 TechKnow 17

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29/04/2013 13:18:36

The Road Warrior Never in the same place two days in a row, the Road Warrior can spend as much time out of the office, as in it. Sometimes known by their alter-ego, the Mobile Information Worker, these heroes of the open road demand agility, flexibility and most importantly, portability from their IT kit.

Cloud-based access to files For the Road Warrior, business simply can’t stop the moment they step out of the office building. In today’s competitive marketplace, even a slight slow-down could be the difference between success and failure. Regardless of the device they’re using, mobile workers need to know they can keep collaborating and working on their documents wherever they may roam. And that’s where Microsoft Office 365 comes in.

But that’s not all. Frequently travelling Road Warriors such as field sales, business consultants, financial professionals and senior executives also need power and performance in spades, and they’re not prepared to sacrifice it for convenience. Of course staying in touch with the office through email and collaboration tools is also paramount, so we’ve focused on the essentials that a Road Warrior will need to be truly productive on the go.

With Office 365, you can enjoy virtually anywhere access to your familiar Office applications, with business-grade email, calendar and video conferencing across nearly all your devices – from PCs to smartphones to tablets. All you need is an internet connection!

Our PowerUser choice:

Microsoft Office 365 Small Business Premium Quicklinx

Ask us about Software Licensing


ROAD W ARRIOR Typical job type : Consult ants Field Sa les Financia l Profess ionals E xecuti ves Sp e n d s a large proport away fr ion o om presenti the office ana f their time lysin ng inform with pa a tion, or g and rtners a interac ti nd cust ng omers.

Communications Most businesspeople these days are equipped with a smartphone. Whilst they do some pretty nifty things, they’re often not that great for the most basic of functions: making a call. First there’s background noise to contend with, then there’s the crick in your neck, not to mention needing more limbs than an octopus to keep tabs on all your bags! A wireless headset is the ideal solution. Today’s models offer the comfort and prolonged battery life you’ll need for all day wear, whilst clever sensors automatically react to your movements and the changing sound environment around you. All-in all, you’ll enjoy top notch call clarity every time. You can even pick up a call with a simple voice command, giving a true hands free experience wherever and however you’re travelling. Our PowerUser choice:

Typical IT enough issues: Potenti R A M, o al n calls m to lose dat a, not uch of th e time

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Jabra Motion UC + MS Bluetooth Headset • Voice commands

• Noise blackout technology



01/05/2013 13:47:52

s t re ng

Incredibly thin

Ultrabook Although the explosion of smartphone use has seen a massive increase in connected workers, let’s get real. It’s not really practical to produce or even edit documents such as slide-decks and spreadsheets on a phone or tablet. Introduced in 2012, Ultrabooks on the other hand offer the portability associated with tablets, but with the extra power of a fully functioning laptop PC. For ultimate performance, consider models with the Intel Core i7 ULV processor. These offer all the punch you’ll need, but use far less power than a standard processor giving battery life of up to 8 hours on some models. That’s a true full days’ work. If you need to get down to work instantly, take a look at models with SSD (Solid State Drives) rather than HDD (Hard Disk Drives). Although you get less storage space with SSD, it’s offset by the benefit of almost instant boot times. Plus, SSDs contain no moving parts so they’re less likely to fail and potentially jeopardise access to your stored data. Those with concerns over the security of their data will welcome the in-built finger print readers and data encryption that comes with many business Ultrabook models, giving added protection should their Ultrabook ever fall into the wrongs hands.

Our PowerUser choice:

Fujitsu 14 Lifebook U772 Core i7 Ultrabook ”



• 128GB SSD • Fingerprint reader • TPM 1.2 security chip

Secure Flash Drive For business users on-the-go, robust security of data is essential. If you’re transferring data via flash drives, then look for AES-256 hardware encryption. It’s the strongest standard data encryption on the market and offers an exceptionally high level of security. These drives also offer rugged construction specifically built to withstand the rough and tumble of mobile working for long term protection of your data. If you want to go to the extremes of data security then there’s only one option: FIPS 140-2 Certification. Developed by the U.S. Government, FIPS 140 is the cryptography standard required for protection of sensitive data by stateside Federal Agencies. You can imagine the level of data protection this offers! Just one very important note: Don’t forget your password :) Our PowerUser choice:

LaCie XtremKey 64GB AES 256-bit USB 3.0 • Heat, cold, shock, drop and pressure resistant

More details at



Call our sales team on 0870 429 3941 TechKnow 19

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29/04/2013 14:45:42

The Creative Champions of all that looks good, your organisation’s Creative is the master of re-invention, magically turning the mundane and untidy into the beautiful and professional.

Graphics Tablet

With impeccably high standards, The Creative loves to raise their game by leveraging the very best in technology. If they can do it faster, better and with more accuracy, they’ll want to do it. After all, their creative integrity is at stake!

Wacom Intuos 5 Touch L


A graphics tablet can bring a huge amount of freedom to the workflow of a Creative Wiz, providing more intuitive and ergonomic ways to create than a traditional mouse and keyboard combination could ever offer. Graphics tablets are ideal for the creation of detailed illustrations, sketches and all sorts of digital art, but there are benefits for nonartists too. As well as a great way to capture handwritten notes in meetings, the graphics tablet also provides a more ergonomic method of input that can help reduce the likelihood of developing repetitive strain injury. Our PowerUser choice:



Workstation A typical worker running standard office applications should get all the performance they need from a business laptop or desktop PC. But for demanding users like designers, architects and those crunching huge amounts of financial data, a workstation offers a more powerful solution to support increased productivity. Standard PCs are built to support consumer-grade graphics cards, but a Creative producing detailed 2D or 3D imagery will definitely need something with more oomph. Workstations are built for busy, hungry workloads. They’re robust, powerful and can easily be tailored to meet a specific user’s needs. What’s more, workstations typically hold double the memory of an equivalent PC, making them ideal for using processor intensive applications.

type: Typical job esigner Graphic D ner Web Desig her Videograp ct te Archi

ry eals with ve Typically d power and so large files, are key. ce an rm o rf e p

Our PowerUser choice:

HP Z420 Workstation stem crash issues: Sy Typical IT o restrictive methods to

• NVidia Quadro 2000 Graphics • Intel Xeon E5-1620 3.6GHz Quad-Core Processor

rd input es, St anda


More details at


20 TechKnow

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29/04/2013 14:47:03

Discover the next wave of switching from NETGEAR 10GBase-T Achieve high-speed 10 Gigabit connectivity over your existing copper network To date, 10 Gigabit connectivity has mostly involved costly fibre based technology as the predominant way to support high-speed access to the backbone of the network, as well as virtualized server, storage and Data Centre environments. This is now set to change. Advances in 10GBase-T (Copper) technology are shifting the landscape with NETGEAR the first networking provider to deliver 10GBase-T switching solutions spanning the Unmanaged Plus, Web and Fully Managed switch categories. We’re making it possible for SMBs to utilise existing copper cabling and switching investments to deliver cost effective 10 Gigabit connectivity into their network.

Join us in delivering the next wave of networking and discover the benefits of 10GBase-T today at The lightly managed ProSAFE 8-port 10 Gigabit Copper Plus Switch (XS708E) for small businesses. (SKU: XS708E - 100NES) The web managed ProSAFE 12-port 10 Gigabit Copper Smart Switch (XS712T) for small and medium-sized businesses. (SKU: XS712T-100NES) The fully managed ProSAFE 24-port 10 Gigabit Copper M7100 series (XSM7224) designed for enterprise and campus networks supporting up to 500 employees. (SKU: XSM7224 - 100NES)

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29/04/2013 14:44:04

Wireless Controller Solutions from ZyXEL

How to select the best solution for you: Step 1. Select the NXC5200 Controller

Step 2. Choose an Access Point

NXC5200 Wireless Controller manages up to 240 Access Points

Select either the NWA5160-N or the NWA5560-N, secure and versatile WLAN solution for high demand environments: NWA5160-N 802.11agn 300Mbps Single radio, Dual-band Wireless Access Point

£1,249.99 Ex VAT

£1,699.99 Ex VAT Quicklinx






NWA5560-N 802.11agn 300Mbps Dual-radio Wireless Access Point

Today companies continually face the challenge of providing wireless access to guests and mobile employees without compromising security which is why ZyXEL has developed the NXC5200 WLAN controller. The solution is designed to deliver high performance 11n wireless to provide seamless mobility in medium to large enterprise environments.

£1,399.99 Ex VAT Quicklinx



Call our sales team on 0870 429 3941 for more information WLAN

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FTTx solutions



29/04/2013 15:40:48

Gain the competitive edge with smarter,

cost cutting IP comms 010001000111010101 1 1

During these tough economic times, many businesses are understandably reluctant to spend budget on upgrading their telephony system, but did you realise migrating to IP is not as costly or as complex as you might think? And you can immediately benefit from free calls* from most ISPs.

Are you ready to save money and revolutionise the whole way that your business communicates?

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Call our sales team on 0870 429 3941 TechKnow 23

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29/04/2013 11:14:16


P allows the convergence of data, voice and video onto a single Internet Protocol network resulting in a highly reliable, secure, low cost solution that has many added features and cost savings over a traditional phone system.

Are you looking to reduce bills and improve your communications?

data seamlessly. An IPPBX affords the stability and flexibility to cope with the ever increasing demands of the busy office, benefiting companies that operate over multiple site locations and empowering staff who travel on business or work from home. Instead of using the traditional circuit-switched PSTN network, IP telephony converts the voice into a digital signal that routes your phone calls over the internet. Using your LAN, the IPPBX brings telephony into your network to integrate and communicate with your other applications and devices. This allows sophisticated communications that will reshape your business and bring significant cost savings as well as performance benefits.

IP telephony offers a highly reliable, professional, low cost telephone system that can process a high volume of both calls and

Case Study: “One of the great things about this product is that it can be connected to two separate broadband connections allowing voice and data traffic to be completely separated. This ensures the voice calls receive maximum and uninterrupted network coverage for great call quality. It also gives us a failover option in the event of line network problems”

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Sam Hawkins - EcoTechnic Solutions Ltd, Biggin Hill

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IP-PBXs needn’t cost the earth and can be simply integrated into your existing telephone system. You don’t need additional licensing or special extension wiring as the system connects to your regular network. Just one cable supports voice and data to each desktop. Not only that, there’s no need to throw out your current equipment. You can carry on using your existing analogue and SIP handsets as well as all your other office equipment such as faxes and PDQ machines.

Growth when you need it: IP telephony is fully scalable and flexible, placing your business in prime position for future growth. Adding users to the system is easy; just one virtual line can carry multiple calls and numbers, cutting out line rental bills. On top of that, VoIP networks are much easier to configure, install and maintain than traditional phone systems, saving maintenance costs. IP telephony

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Low cost simplicity:

The solution: DrayTek VigorIPPBX 2820n The expanding small business solution Not only will you make significant savings, an IP network opens the doors to more sophisticated communications that will reshape your business.


£343.33 Ex VAT

The DrayTek VigorIPPBX 2820n is the perfect solution for your IP telephony needs.

29/04/2013 11:51:26

Did you realise that VoIP calls are free of charge from most ISPs? Whether you’re speaking to a colleague in the same office or on the other side of the world, as long as you’re connected to the internet the charges are usually zero! You can also simply convert your regular fax messages into pdfs and automatically send via email, cost free.

Free video conferencing*: Your business no longer needs to be limited by geographical location. Video conferencing is becoming ever more popular and comes with a whole host of benefits. IP video conferencing is not only free of charge*, it can help reduce expensive travel costs and frees up your staff and ipcommunications

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Free Calls and faxes*:

business associates’ time. International meetings can be arranged when required, at any time. If you need to speak to someone in a completely different time zone, you can enjoy the freedom of being able connect from home, out of office hours. This technology allows you to participate in virtual meetings, deliver presentations and provide training in real time, resulting in cost savings and improving the work life balance. Face to face communication enhances business relationships; we express ourselves not only by the spoken word but also by the body language that we use. Video conferencing allows you to build deeper, more personal relationships

110010101110011011001 0 1 * Please refer to your Internet Service Provider (ISP) terms and conditions for further details.

1. Suited to 15 users – up to 30 VoIP Extensions (local or remote) 2. Works with your existing phone network 3. Use your existing analogue and digital handsets 4. 802.11n Wireless LAN – providing increased coverage range, resilience and speed compared to existing standards 5. Simple to install, configure and maintain with an easy-to-use web interface with a handy quick setup wizard 6. Call transfer – Inbound and outbound calls can be transferred and diverted whether they are local or remote. Linking up multiple offices and remote workers. 7. Voicemail with individual user messages – Add your own message, divert calls to voicemail when busy or unavailable. Listen to your messages or have them emailed to you.

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is fully scalable; when your business expands just add in extra ports to give increased capacity. If you relocate, the system can move with you without involving a telephone engineer.

Maximise your IP system with our wide range of handsets and headsets

8. Hunt Groups – calls will be automatically routed to an available extension within a group, bypassing extensions that are busy 9. IVR (Voice Auto-Attendant) – An automated service that answers incoming calls and redirects the caller to the correct department, individual or remote user, without out the need for a receptionist. Group and individual messages can be recorded and the caller can be queued or diverted to voicemail. You can also record messages to communicate important information, opening times and travel directions. Different messages can be set for out of hours. 10. Fully Scalable – A system that can grow with your business requirements.

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Peace of mind with fail safe enhanced security 1. Unique to the DrayTek VigorIPPBX, there are four fail safes to keep you up and running in the event of broadband failure. Broadband failover is supported to 3G (USB Dongle), ISDN or a second broadband. For added security, set to failover to another SIP provider 2. It can failover onto your regular analogue line connection in the event of your primary broadband connection failing 3. You can run two internet connections and use policy-based load balancing to manage traffic between them. 4. The ADSL Firewall/Router protects against attacks including DoS (Denial of Service) attacks, IP-based attacks and access by unauthorised remote systems 5. Content control features of the firewall allow you to easily set restrictions on web site access 6. For added support, DrayTek provide the optional 760M – DrayTek VigorCare Enhanced Warranty

Call our sales team on 0870 429 3941 TechKnow 25

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29/04/2013 13:02:25

wherever your staff or associates are located. Non-verbal communication is also a useful tool to gauge audience reaction and eliminates misunderstandings. Your home workers and outbound staff benefit by always being connected and updated on the latest developments with real time communication. And a host of added features allow users to edit and share documents to increase productivity and efficiency, while keeping one step ahead of your competitors.

improve communications. Benefit from features such instant messaging, attach documents to voice messages and share applications enabling your staff to perform multiple tasks at one time and be more productive. In addition, a softphone can be used to set your smartphone, tablet or desktop up as an extension of your phone system. As long as there’s a Wi-Fi or 3G signal, you can enjoy all the phone system functionality wherever you are in the world.

Empower staff at their desktop or remotely:

For more information on the DrayTek IP telephony range, contact your BT Business Direct account manager or call our sales team on

IP telephony works with your applications and devices to unify and

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0870 429 3941


Glossary DECT - Digital Enhanced Cordless Telecommunications This is a digital communication standard. DECT phones are the cordless phones that allow you to talk and roam at the same time. IP - Internet Protocol This is the method or protocol by which information is sent over the internet. IP-PBX – Internet Protocol Private Branch Exchange This is a private branch exchange that switches calls between VoIP and traditional telephone users. The main advantage over a PBX is that it’s able to converge data and voice networks. This means a single line to each user can handle Internet access, VoIP communications and traditional telephone communications.

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Assessment service: We’ll conduct a full site survey to assess your infrastructure and listen to your business’ strategies, challenges and future roadmap. Design Service: Together we’ll design a solution that supports all your voice and data communication needs, both now and as they develop in the future. The design will meet the highest quality standards, allowing you to embrace new technologies when your business needs require.

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Fraser Mitchell – SmartCredit, Leeds.

We have a team of specialist engineers that can help your business manage your new project from conception, all the way through to completion via three personalised stages.

Installation Service: Installations are carried out by fully accredited professionals, taking care to avoid disruption to the customers’ daily business wherever possible.

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“Our business relies on constant telephone contact with our customers and prospects, and we use the web all the time for demonstrating our products and services. When we moved to new premises we chose the DrayTek IPPBX and router solution; as well as great value for money we have a reliable system that works brilliantly for our organisation.”


Case Study:


We can make installation even easier

ITSP - Internet Telephone Service Provider

PSTN - Public Switched Telephone Network

These are the companies that provide digital telecommunications services based on Voice over Internet Protocol

This is the international commercial and government owned wired phone system from which all land calls are made and received, also known as POTS – Plain Old Telephone Service.

LAN - Local Area Network This is a network consisting of two or more computers connected together in a building or home, using software and hardware. PoE - Power over Ethernet This is a technology for wired Ethernet LANs (local area networks) that passes electrical current together with data in one cable to power your device. PBX – Private Branch Exchange This is the private internal telephone network of a business or organisation that switches calls over multiple extensions that incorporate telephones, fax machines, modems etc. The PBX connects to the public switched telephone network (PSTN) via trunk lines.

SIP - Session Initiation Protocol Like IP, SIP sends data over the internet. As well as telephone calls, SIP can also be used to set up video and audio multicast meetings or instant messaging conferences. VoIP - Voice Over Internet Protocol VoIP allows you to make telephone calls over the Internet, allowing you to make free or low cost calls to any telephone anywhere in the world. WAN – Wide Area Network This is a network that covers a large geographical area; a good example is the internet.

29/04/2013 11:52:04

LATEST HEADSET DEALS Cash back for all business customers




Make a good call with the new standard in

wireless desk phone headset systems The simpler way to enjoy outstanding audio quality. £30 cashback per CS540™ wireless headset when you pruchase a minimum of 3 headsets* The lightest DECT headset on the market means all-day comfort and with a 120 metre range, it’s easy to wander from your desk, whilst still on a call.

Don’t miss out! Offers end 30th June 2013 Cash back for Public Sector customers only







£15 cashback exclusively for Public Sector on every purchase of the EncorePro* Blending luxurious comfort with superior audio clarity and sleek, polished looks, the Plantronics EncorePro headset delivers unprecedented style and performance. £15 cashback exclusively for Public Sector on every purchase of Voyager Legend UC* Our best ever Bluetooth® headset - Combining triple-mics that cancel noise and wind, and intuitive Smart Sensor™ technology - letting you quickly take a call without a click.

For more information: Call your account manager or ring our sales team on 0870 429 3941 *Cash back offers end 30th June 2013, claims must be made within 28 days of purchase to be valid, terms and conditions apply, see website for details.

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©2013 Plantronics, Inc. All rights reserved.

01/05/2013 13:53:06

Meet the world’s fastest desktop printers


Introducing the HP Officejet Pro X series. Up to twice the speed and half the cost per page of colour lasers.

HP Officejet Pro X451dn

HP is setting a new standard for business printing. Thanks to breakthrough HP PageWide Technology, the HP Officejet Pro X series gives you professional-quality printing at up to 70 pages per minute in general office mode, for 50% less cost per page than colour laser printers2, 3 We’re so confident that the Officejet Pro X series will meet your requirments that if you’re not satisfied you can return it within 30 days for your money back4. Plus, trade in your old laser printer and claim up to £80 cash back5.

For more info on the Officejet Pro X range visit: 1 Guinness World Records® record set on HP X551dw and X576dw models for fastest time to print 500 sheets by an office colour desktop printer, Apr 6, 2012; supervised and verified by wirthconsulting. org. Test documents ISO 24734 from sample 4-page category test file printed in fastest colour mode for all products. Competitive set includes laser and inkjet colour desktop MFPs <£1000 USD and printers <£800 USD, Mar 2012. Details at 2Comparison based on manufacturers’ published specs of fastest available colour mode as of Mar 2012. Includes colour laser MFPs <£1000 USD and colour lasers <£800 USD avail Mar 2012 based on market share by IDC Q1 2012 and HP testing in fastest colour mode. Test file ISO 24734 from sample 4-page category. For more info: 3Cost per page (CPP) based on majority of colour laser MFPs <£1000 USD and colour lasers <£800 USD, Mar 2012. ISO yield based on continuous printing in default mode based on market share by IDC-Q1 2012. CPP comparisons for laser supplies based on published specs of manufacturers’ highest capacity cartridges. CPP based on HP 970XL/971XL ink cartridges estimated street price. For more info: 4Product must be registered with HP within 20 days of purchase, if you are not completely satisfied with your newly purchased product, you can apply to return the product within 30 calendar days after purchase date (not after registration date). Offer ends 31st July 2013, terms and conditions apply, see for more details 5Old laser must be at least 6 months old and fully-functioning, offer ends 31st July 2013, terms and conditions apply, see for more details © 2013 Hewlett-Packard Company, L.P.

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22/04/2013 12:04:20

Does your school’s wireless network make the grAde? The demands of a school’s wireless network are like no other Classrooms of users trying to gain access simultaneously can create a demand that many networks can’t cope with and that’s if the wireless coverage is capable of reaching every classroom in the first place. Add to that the issue of security and you can see why a school’s wireless network struggles to make the grade.

Sound familiar? TechKnow 29

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30/04/2013 09:28:24


he way today’s school children are learning is evolving. Lessons are now more interactive via Wi-Fi-enabled devices such as laptops, tablets and whiteboards. But the flood of these devices has highlighted a problem for many schools... their wireless network.

C Roo Stadium



High Density Problem At the start of each lesson a school’s access points are bombarded by users trying to log on to the wireless network in order to gain the materials for the lesson. But a lot of the time the network can’t cope and this leaves half the classroom including the teacher waiting. So instead of enriching learning through new and exciting content, the wireless network has caused a disruption to the lesson plan and the children’s learning. When a teacher reverts back to their conventional textbook, it does leave you asking whether it was worth investing in all the technology in the first place.

networks which struggle in older buildings. Installing Ethernet cabling is difficult due to the thicker ceilings and floors. A solution to wireless coverage problems is installing numerous access points around the school to ensure strong and reliable coverage, but this can be a very expensive solution, especially when the school campus is vast.

Security problem When it comes to a school’s wireless network, security can pose a problem if there’s only one wireless network available to all.

The wireless network can’t distinquish between the different types of users The problem arises when the wireless network can’t distinguish between the different types of users

Coverage problem Another problem which can plague a school’s network is poor or non-existing coverage to certain parts of the school campus.

Wireless signals can struggle to reach the user’s device With the majority of school campuses now being made up of old, dense buildings as well as new buildings, wireless signals can struggle to reach the user’s device. This means if a user is able to log onto the network they might experience the wireless signal drop off if they move around a classroom or a school campus. And it’s not just wireless

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Long-range point-to-point/ multipoint 802.11n bridging




Many AP options – deployed with or without controller

29/04/2013 17:04:33

There is a solution... Class Rooms


Field Class Rooms

Ruckus Wireless can eliminate the common problems which school networks face. High Density Solution

because they’re all on the same network. Instead of restricting access to some, it might restrict access to all or it might not restrict access at all, so pupils could gain access to test papers, teacher’s folders and more sensitive information. And with the Bring Your Own Device initiative on the increase, users are more likely to be using their device unsupervised, so it’s important that staff have a separate network from pupils and guests.

How do you give each user a secure, consistent, fair wireless network?

The high density problem which paralyses networks at the start of lessons can be eliminated with Ruckus’ ZoneFlex™ system. The ZoneFlex™ system allows classrooms of users access to a single access point at the same time whilst providing each user with enough bandwidth to access the content they need for that lesson. Ruckus achieve this via patented technology, that allows the system to get users on and off the wireless network quickly, ensuring hundreds of users can access a single access point that delivers reliable fast Wi-Fi connectivity. But as some schools have found out, it’s no good having a wireless network which can deal with high density if those users can’t access the wireless because the coverage simply doesn’t reach.

Security Solution Having Wi-Fi coverage in every nook and cranny is great when it’s being used by the right people for the right reasons but there will be times when users try to gain access to files they shouldn’t. Ruckus ZoneDirector technology keeps a school’s wireless network secure by only allowing authorised users onto the network. Once a user has been authorised they’re given their own unique key and network settings for their device. Ruckus has the ability to create multiple networks so users can be given accessibility rights. This means staff can have a separate network which only their devices can access.

Coverage Solution

Bonuses of Ruckus

Ruckus solves the problem of poor coverage in two parts. Firstly Ruckus’ engineers create a Heat Map of a school’s campus. A Heat Map signal displays where the wireless reaches on a school’s campus, highlighting any potential obstacles. From this map the engineer can work out how many access points are needed and where they need to be positioned.

Long Range

The second part of the solution is Ruckus’ BeamFlex™ technology. Using the data collected from the heat map the BeamFlex™ technology directs the signal towards the teacher or pupil, using the best path available, even directing the signal around the obstacles highlighted by the heat map. So a school’s campus is covered by the wireless network

Adaptive antenna technology and airtime fairness for high-density areas

virtually anywhere… even outside. All this is done using far fewer access points, but providing two to four times the coverage.

As well as solving the main problems which schools encounter with their wireless network, Ruckus also has other benefits for a school.

Some school’s campuses can be kilometres apart which means that they have to pay for a fixed broadband line for each site. This can be expensive to both implement and maintain with recurring costs. Ruckus’ solution to this problem is high-performance bridges that can offer up to 50 Mbps at 8km. This solution effectively eliminates these recurring costs allowing that part of the budget to be invested in other departments.

Ruckus Wireless products are tailor made solutions which are ideal for schools. If you’d like to discover more information about Ruckus Wireless and what it can do for you, call your BT Business Direct account manager or our sales team on 0870 429 3941

Call our sales team on 0870 429 3941 TechKnow 31

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30/04/2013 09:10:05


One jam packed motorway. One call made easy. With Jabra Motion, you can stay focused whatever the situation. A list of intelligent features all combine to let you carry on with your business and take or make that call wherever you are. It’s the only headset you’ll ever need. motion

The Bluetooth® word mark and logos are owned by the Bluetooth SIG, Inc. and any use of such marks by GN Netcom A/S is under license. (Design and specifications subject to change without notice)

Jabra Motion features intuitive call control, power nap mode for extended battery life and custom fit for optimal comfort.

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30/04/2013 09:18:53

TechKnow - Summer 2013  

PowerUser Special! We round up the ultimate technology for the most demanding of IT professionals, plus learn how your business can make cos...