Page 1


An ITP Business Publication | April 2010 Vol. 05 Issue 4


Essential information for FM & strata professionals, building owners, developers & contractors








FM m market arket iin n sstrong trong p position osition tthanks hankss tto o re region’s egion’s property pipeline, say analysts Licensed by Dubai Media City





10 17




07 News

21 Strata law

14 Awards

25 Security

17 Market report

29 Comment

A round-up of the regional news making an impact in the FM industry, including a Spiderman-themed cleaning team and the environmental efforts of two major hotels.

The 2010 facilities management Middle East awards are officially open for business. Check out this year’s categories and send your entries in now.

Kumar Ramesh of Frost & Sullivan looks at the future pipeline of building work in the region, and the implications for FM service providers.

Is the FM market in Dubai ready for the changes that the implementation of the pending strata law could bring, once the regulations are released? We try and find out.

Improving video technology can make site surveillance easier, as well as opening up the world of remote monitoring.

Alan Millin looks at the impact that the recent heavy rains have had on the FM sector, and the implications for build quality.

April 2010 1


the online home of:



• Six of the best: Top GCC education projects • Six projects that didn’t make it • Al Habtoor-Specon wins AED 320m MEP contract • Emaar’s 29 Burj Blvd project delayed by two years • DSI bags Khalifa City utilities contract


For breaking news, go to:

DAMAC Properties’ Ocean Heights is an 83-storey, 310-m-high residential tower. It was designed by Aedas, whose projects include the Dubai Metro and the Pentomium. The project received a Bentley ‘Best Architecture’ award in 2006. It has a ‘minor’ twist from floor-to-floor level. For more galleries, check out:



Brett Annesley, Guest Columnist Energy-management approaches to lighting control and design may prove key to reducing energy consumption in the commercial sector.

Greg Whitaker, Editor, PMV Middle East The Emirates Motor Museum in Abu Dhabi features Dodge Power Wagons. However, while we have dune-bashing as a sport, Monster Truck racing hasn’t taken off.



Selina Denman, Editor, Commercial Interior Design Clichés express an unavoidable, resounding truth. The much-abused ‘safety in numbers’ is a case in point.

Stuart Matthews, Senior Group Editor A good plumber is harder to find than an odourless camel, which can only mean there’s a gap in the market. Who will be the first to fill it?

For more columns & features, go to: 2 April 2010

EDITOR’S CHOICE • Khidmah adds security services to FM offering • Waste market enters ‘exciting new phase’ • US$25m pipe factory is UAE’s largest • AdBlue plant to help reduce emissions • Mirdif City Centre debuts wind-tunnel technology • Nominations open for Facili ties Management awards • FM market grows, but faces challenges

SPOT POLL: What’s your biggest headache right now? 45.8% Finding new work 35.6% Getting the money we are owed 16.9% Unhappy workers 1.7% Materials procurement To vote in spot polls, go to:

Carbon dust filtration

Electrostatic filter bag




5&-  t '"9  .0#  t &NBJMCBVEJ!EFCCBTBF


Registered at Dubai Media City PO Box 500024, Dubai, UAE Tel: 00 971 4 210 8000, Fax: 00 971 4 210 8080 Web: Offices in Dubai & London ITP Business Publishing CEO Walid Akawi Managing Director Neil Davies Deputy Managing Director Matthew Southwell Editorial Director David Ingham VP Sales Wayne Lowery Publishing Director Jason Bowman Editorial Senior Group Editor Stuart Matthews Deputy Editor Sarah Blackman Tel: +971 4 210 8363 Contributing Editor Gerhard Hope Contributors Alison Luke,Alan Millin

Good plumber harder to find than odourless camel


t’s 2:30am on Monday morning and I’m woken by the sound of drumming. My bathroom water heater has burst and the false ceiling’s metal tiles have turned it into a beat box. Over the next 30 minutes of cursing, I make a few observations. Firstly, the water heater’s lifespan has been shortened considerably by poor installation; a decent brand, it was less than two years old when it failed. Second, the valves letting water in and out of the cylinder don’t work. There’s a bit more ceiling exploration before the main valve for my apartment is off. Having contained the damage, I slushed the water away and picked up miscellaneous bits of concrete, which had fallen from the unfinished wall surfaces above the false ceiling. It’s at this point I slip on the wet tiles. Thanks to the combined functions of mass, velocity and gravity, I dislocate a couple of fingers and fracture a rib on impact with the firm floor. A brief finger-straightening trip to Jebel Ali hospital, which is pretty quiet at 4am, and I soon have enough painkillers to tranquilise an elephant. Back at home, the only problem remaining is finding a plumber. First stop was the internet. Even with some nifty search combinations, the results were less than clear cut. I called a dozen to 18 numbers. Half were mobiles of individual tradesmen. Most were turned off or ignored. One answered, but wasn’t sure what a water heater was; another called back two days later. I then tried bigger companies, you know, ones with proper websites and 800 numbers. These guys clearly have it easy. They were turning down work in the blink of an eye. For some, Discovery Gardens was just too far away, others weren’t interested unless I signed up to an overpriced annual maintenance contract. One even quoted 500 dirhams a month to maintain all 49m2 of my studio. Not likely. Several hours later I eventually lucked out with ToolMan. Not only did the person answering the 800 number speak fluent English and Arabic, they actually wanted to do oneoff jobs. Smart move. One off jobs are paid the same day, in cash. What other contractor gets those terms? The guys were on site, with the right kit, in less than 30 minutes (they happened to be near by). The job was finished about 90 minutes later. The moral of the story is that a good plumber is harder to find than an odourless camel, which can only mean there’s a gap in the market. Who will be the first to fill it?

Advertising Commercial Director, Construction Raz Islam Tel: +971 4 210 8676 email: Sales Manager Shishir Desai Tel: +971 4 210 8694 email: Studio Group Art Editor Daniel Prescott Art Editor Simon Cobon, Nadia Puma Design Lucy McMurray,Angela Ravi Photography Director of Photography Sevag Davidian Chief Photographer Khatuna Khutsishvili Senior Photographer G-nie Arambulo, Efraim Evidor, Thanos Lazopoulos Staff Photographers Isidora Bojovic, George Dipin, Lyubov Galushko, Jovana Obradovic, Ruel Pableo, Rajesh Raghav Production & Distribution Group Production Manager Kyle Smith Deputy Production Manager Matthew Grant Managing Picture Editor Patrick Littlejohn Image Editor Emmalyn Robles Distribution Manager Karima Ashwell Distribution Executive Nada Al Alami Circulation Head of Circulation & Database Gaurav Gulati Marketing Head of Marketing Daniel Fewtrell Deputy Marketing Manager Annie Chinoy ITP Digital Director Peter Conmy ITP Group Chairman Andrew Neil Managing Director Robert Serafin Finance Director Toby Jay Spencer-Davies Board of Directors K.M. Jamieson, Mike Bayman,Walid Akawi, Neil Davies, Rob Corder, Mary Serafin Circulation Customer Service Tel: +971 4 210 8000

Certain images in this issue are available for purchase. Please contact for further details or visit Printed by Color Lines Press Subscribe online at The publishers regret that they cannot accept liability for error or omissions contained in this publication, however caused.The opinions and views contained in this publication are not necessarily those of the publishers. Readers are advised to seek specialist advice before acting on information contained in this publication which is provided for general use and may not be appropriate for the reader’s particular circumstances.The ownership of trademarks is acknowledged. No part of this publication or any part of the contents thereof may be reproduced, stored in a retrieval system or transmitted in any form without the permission of the publishers in writing. An exemption is hereby granted for extracts used for the purpose of fair review.

*BPA Worldwide Circulation Statement Average Qualified Circulation 5,163 (July - Dec 2009)

Stuart Matthews Senior Group Editor

Subscribe to facilities management Middle East for free Log on to 4 April 2010

Published by and © 2010 ITP Business Publishing, a member of the ITP Publishing Group Ltd. Registered in the B.V.I. under Company Registration number 1402846.

FM Expo is the essential event to fulfil your complete property and facilities management needs. See the latest technologies and get expert advice on how to more effectively manage and maintain your built environment from the biggest names in the business.

Our fantastic conference and workshop programme features speakers from the region’s leading FM and training consultants. Simply not to be missed, view the full programme at

Register online now for FREE fast track entry

18 - 20 May 2010 11am - 7pm daily Hall 8, Dubai World Trade Centre Dubai, United Arab Emirates

Energy Savings Partner

Co-located with

Would your company benefit from Saudi conStruction contractS?

1 June, 2010 RADISSON BLu riyadh The Building Sustainability Conference brings together key decision makers from the booming Saudi Arabia construction sector, to discuss, debate and share experiences on how environmental building practices can further be encouraged and implemented alongside KSA’s continued economic growth. To find out how you can be a part of this landmark event contact Jason Bowman, tel +971 4 210 8351, email today. silver sponsors


media partners


Spiderman does final façade check A dedicated team of abseiling ‘superheroes’ inspects, fixes and cleans building façades on the end of a rope MAINTENANCE \\ Large-scale cleaning-solutions company Spider-Style has a unique answer to the perennial problem of dirty windows – it sends in its dedicated team of abseiling ‘superheroes’ to inspect, fix and clean building façades from the top down … and they will even do it ‘Spiderman’ style by donning Spiderman suits. “Abseiling, or rappelling, refers to the use of ropes to scale steep slopes, and is popularly used among rock-climbers,” said Spider-Style MD Mazen Harake. “We have adapted the technique for use in the cleaning and maintenance of high-rise and residential buildings.” In fact, Spiderman was recently seen performing the final cleaning duties on the façade of the new Mövenpick Hotel Jumeirah Beach at The Walk at Jumeirah Beach Residence. Visitors to the area were noticeably amused by the aerial acrobatics of SpiderStyle’s cleaning technician, who used his ‘spider-sense’ to abseil

with grace along the hotel’s exterior while occasionally waving to admiring spectators.

Passion “We believe in finding the passion and fun in everything we do. If we can have Spiderman clean our exterior, then why not? It puts a smile on people’s faces,” commented Mövenpick GM Peter O’Connor. Spider-Style’s technicians are all highly-trained, highly-skilled and experienced abseilers who are happy to combine their technical proficiencies with their love of abseiling in order to perform their duties. Their use of safe, non-damaging rope access systems and advanced technology provides difficult-access solutions for the cleaning, painting, repairing and general maintenance of building façades. “A big plus for employing Spider-Style’s services is our sparing use of machinery, which helps to preserve the integrity of sensitive building façades. “Yet our approach intensifies

Spiderman in action at the new Mövenpick Hotel at The Walk, Jumeirah Beach Residence.

Spider-Style’s technicians are all highly-trained, highly-skilled and experienced abseilers.

surface contact for superior cleaning. We can perform any height-related cleaning and main-

tenance job done much quicker and with more thoroughness than anyone else,” said Harake.

Khidmah, Securiguard form strategic alliance SERVICES // Khidmah LLC, Abu Dhabi’s first Emirati-owned and operated services management Company, has announced its strategic alliance with Securiguard Middle East, an integrated security solutions company offering a comprehensive range of security services. This new alliance will allow both companies to benefit mutually from their various services and respective expertise. The two partners will combine their strengths to meet customer needs and create optimal value in security services. Khidmah

brings its expertise in services management to the table, offering customers a full range of propertyrelated services under one roof, and through a single point of contact, while Securiguard Middle East contributes its specialist knowledge in security solutions. The alliance of Securiguard Middle East and Khidmah represents an important strategic move for the two companies. Securiguard Middle East has a wide experience in security solutions and offers a variety of customised programs, including real-time audio/video remote electronic

surveillance, access control and verification, and will provide all this expertise to Khidmah’s portfolio of properties.

Committed Khidmah, on the other hand, is a committed services-management company that provides an integrated range of propertymanagement services including leasing, resale, 24/7 customer call centre, landscaping, maintenance, cleaning, health and fitness club management, pest control, pool cleaning, and a growing list of specialty services, including

housekeeping services, to an expanding portfolio of residential and commercial real-estate developments. “Now with the strategic alliance and partnership, both Khidmah and Securiguard Middle East will be able to offer customers the full solution to their property service needs. This will allow Khidmah to remain focused on services management, and Securiguard Middle East to remain focused on security management – to provide good quality services at the lowest possible prices,” said Khidmah CEO Sutton Turner.

April 2010 7


GCC opens door for access-control Huge regional market for innovation in the automatic, garage and industrial door business ACCESS CONTROL \\ The GCC has emerged as a huge market for automatic, garage and industrial doors due to the steady performance of the regional economy and improving standards of living, according to Deutsche Messe Dubai MD Angela Schaschen. “Innovative access control systems and hi-tech doors and gates will continue to be in great demand with the growing number of security-sensitive projects being developed such as airports, industrial facilities, multi-story car parks, premium residences, office buildings and shopping centres,” said Schaschen. By the end of 2010, the world demand for automatic and electric doors is poised to exceed 100 million, with the GCC expected to account for a significant percentage in view of the massive development projects being undertaken in the region. Deutsche Messe Dubai and Messe Stuttgart, the joint organisers of R+T Middle East, the only specialised trade show dedicated to roller shutters, sun protection, doors and gates in the MENA region, have revealed that the trade event has generated great


Middle East, the leading trade show for carpets and floor coverings in MENA region,” said Schaschen. The complete range of products to be showcased at R+T Middle East include roller shutters and accessories, window shutters and accessories; windows and accessories; awnings; Venetian blinds, roller blinds and blinds; doors, gates and accessories; drive and control systems; electrical security equipment; business fittings and furnishings; and various technical literature.

Roller shutters

Angela Schaschen, MD of Deutsche Messe Dubai.

“Innovative access control systems and hi-tech doors and gates will continue to be in great demand with the growing number of securitysensitive projects being developed.” – Angela Schaschen

interest among key players in the region’s construction sector, as it will provide direct access to world-class expertise and the most modern solutions in the critical areas of sun protection, access control systems and doors and gates.

Range The range of sun-protection products to be showcased at the event include innovative control systems for indoor and outdoor sun protection, as well as doors and gates that operate more efficiently due to ‘smart’ sensor technology, as well as featuring superior material

and delivering improved costsavings for indoor temperature regulation. “Establishing a dedicated trade event is an important step towards strengthening the long-term business potential of the region as it will create more opportunities for technical innovation, and will allow exhibitors and trade buyers to easily synergise and collaborate in various projects. “Moreover, visitors will greatly benefit from the expanded line of offerings and support facilities, as R+T Middle East will be held in conjunction with DOMOTEX

Electronic roller shutters, a regular fixture in industrial and commercial facilities, is a key product category expected to achieve a surge in demand in the region, as they offer numerous applications, including doors for vans, garages, warehouses and even in detention facilities. They are also being used in residential properties as they are best suited for weather protection, thermal insulation, anti-glare protection and even sound insulation and burglary protection. R+T Middle East is jointly organised by Deutsche Messe Dubai Branch and Messe Stuttgart. It is under the technical and conceptual sponsorship of the Federal Association for Manufacturers of Roller shutters and Sun protection (Bundesverband Rolladen + Sonnenschutz e.V.) and the National Federation of Door and Gate Manufacturers (BVT - Verband Tore). It will be held from 10-12 May 2010 at the Dubai International Convention and Exhibition Centre.


Safety gets front seat with evac chairs Evacuation chair offers easy-to-operate way to aid access in the event of any emergency situation SAFETY \\ Dubai’s Rose Rayhaan Hotel has recently installed Evacusafe evacuation chairs, to aid the safety of guests in the event of any emergency. Evacusafe chairs allow one person to evacuate another person, who may not be mobile enough to evacuate themselves, safely down a flight of stairs. “The chair is for anyone who needs help, whether they cannot move their lower limbs, are frail, or are just somebody who cannot get themselves down the stairs,� says David Hoolickan, operations manager for Evacusafe Dubai. “I know that in an emergency people do not think straight.

With this chair, [when moving between stairs and landing] you will always be on four wheels. When you reach the bottom of the stairs you can just tip it back

up and you are on the way.� The leverage the chair provides through its tipping motion makes it easy for anyone to take any other person, regard-

Evacusafe chairs allow one person to evacuate another, down stairs.

less of size, down the stairs. An important part of the installation process is a site assessment. “We go along and have a look,� says Hoolickan. “As there is no point getting the chairs if the escape route is not suitable, I have got to make sure the chair is effective over the available surface.� In the case of the Rose Reyhaan installation, Evacusafe also provided staff training, whereby the facility’s fire wardens were taught how to use the chair and what to watch out for when others are using it. “What you find is that the more they use the chair the better they become acquainted with it,� says Hoolickan.


1 June 2010 Dubai International Exhibition Centre, UAE

Are you a Facilities Manager in a Hospital, Clinic or Medical Centre and are you looking for a healthcare specific update on the latest trends in Facilities Management? Don’t miss this one-day Healthcare Facilities Management Conference at Hospital Build where industry experts bring you best practices in this specialist field of facilities management of hospitals and clinics.

Register today on and quote HB10ITP and get EJTDPVOU on published conference prices. The Healthcare Facilities Management Conference runs at Hospital Build Middle East Exhibition & Congress. The event is open from 10.00 – 18.00 hours on 1, 2 and 3 June 2010. To pre-register as a visitor, visit


April 2010 9


Green Globe for two regional hotels Premier global sustainability certification for the travel, tourism and hospitality industry CERTIFICATION \\ FM company Farnek Avireal has signed up the first two hotels in the region for the internationally-recognised sustainable Green Globe Certification (GGC). The two UAEbased hotels are The Palace in The Old Town, Dubai and the Miramar Resort in Fujairah. “GGC is primarily a premier global certification developed specifically for the travel, tourism and hospitality industry, with the intent of implementing sustainable and social practices at all levels of management within the industry,” Farnek Avireal GM Markus Oberlin explains to fmME. “The travel, tourism and hospitality industry differs from the other sectors because it has to continuously seek to strike a balance between operating costs without affecting the comfort of guests. Providing ultimate comfort is the industry’s key business. This calls for a different approach in energy management and sustainable practices from mainstream certification. “Another significant factor that distinguishes GGC is that it involves a paperless process, guaranteeing efficiency and an eco-friendly approach. GGC also complies with ISO 17021.” Farnek Avireal is the preferred partner and auditor for GGC in the broader Middle East. “Farnek Avireal has been providing services such as unique and effective benchmarking software Hotel Optimizer, total FM and other energy-efficient solutions to the hotel industry for over 30 years. This has allowed us to establish a close and trustworthy relationship with hoteliers.

10 April 2010

“Achieving GGC ensures that a hotel has a sustainable operation in place and has low operating costs, which means increased profit.” – Markus Oberlin

“GGC allows Farnek Avireal to provide clients with a further step in realising and cutting utility costs and consumption, performing corporate social responsibility, obtaining an improved image as well as international recognition,” says Markus. The goal of the certification process is to assess the environmental sustainability performance of an organisation. “The standard provides organisations with a framework to conduct a comprehensive assessment of their environmental sustainability performance, through which they can monitor improvements and achieve certification.” In terms of Hotel Optimizer itself, Markus says this is “essentially an on-line benchmarking tool designed for the hotel industry. It is based on the idea that you can man-

age only what you measure. Thus measuring and analysing comes as a prerequisite to identifying potential areas for improvement and subsequent energy-saving solutions.” Each hotel is benchmarked anonymously with comparable operations. In addition to the monthly benchmark overview, Hotel Optimizer produces detailed, one-on-one, annual evaluations. Subsequently, Avireal can analyse these reports and initiate any energy-saving measures that may be necessary. With this tool, management has the ability to set ambitious, but realistic, annual goals for the technical services department. So how quickly can Hotel Optimizer and GGC start to save hotel operators money? “Achieving GGC ensures that a hotel has a sustainable operation in place and has low

operating costs, which means increased profit. The Hotel Optimizer has proven to reduce utility and associated costs by 15% to 20%,” says Markus. Will Farnek Avireal be targeting any other sectors? Markus GGC provides certification for categories as diverse as hotels and resorts, golf courses, tourist attractions, building and construction, the travel industry (tour operators, meetings and incentives, destination management), restaurants and transportation (bus, limousine, car rental). Abdul-Quddus Sheikh, director of engineering at The Palace, says: “There are three main advantages of attaining certification. First of all, a competitive edge, especially when we are trying to attract environment-conscious travelers, which is a major travel trend today. Secondly, after the initial investment, sustainability starts to pay back straightaway. Finally, and most importantly, it is our duty to save energy and natural resources for the next generation,” said Sheikh. Daniel Anthony, chief engineer at the Miramar, Al Aqah Beach Resort in Fujairah, concurs: “The bottom lines is all about saving money and the environment.”


The FM Expo Property & Facilities Management Conference is back with an even bigger, better and more comprehensive programme than last year. More than 20 industry experts will be discussing the latest challenges the FM market is facing both locally and across the globe. Visit now for full programme and pricing ‘Getting ahead of the curve: Managing the challenges of FM growth in the Middle East’ Day 1 Highlights

Day 2 Highlights

Juma Al Muhairy, MEFMA - Where is FM at on a government level and what is MEFMA’s remit?

Colin Arthur, business consultant, wasl DREC - Building regulations. What’s new in Dubai and the Middle East

Scott Peterson, marketing director, Honeywell - What do remote building technologies offer FMs and end-users?

Nigel Hambly, Modus - Reducing supply chain costs through management innovation and technology

Ron Edwards, head global FM, Royal Dutch Shell - The multi-national’s journey to achieving award winning FM status

Ulysses Papadopolous / Nick Bennett, CitySpace Sustaining a productive workforce in a safe and efficient working environment

Q & A panel session with senior industry experts and MEFMA board members

Mohamed Habbal, senior manager operability, Nakheel - Integrating FM from concept

Attend exclusive Master Classes! Topic: Sustainable development makes business sense – financially, environmentally and socially. · Sougata Nandi, B.Tech, M Tech, LEED AP, PMP; director sustainable development, Tecom Investments, Sustainable Energy and Environment Division (SEED) and Enpark


even more!

Don’t miss out on a fantastic tour of the world’s tallest hotel building The Rose Rayhaan Rotana. Learn how the experts overcame some of the most challenging FM requirements and continue to successfully manage this record-breaking project.

Topic: Transparent cost modelling, flexible contracts and input vs. output specification · Nigel Lucker, divisional director, London & South West NB Entrust

For full conference details and delegate prices, visit: For delegate enquiries, please contact David Wilson: +971 (0)4 438 0355 18 - 20 May 2010 Dubai World Trade Centre Dubai, United Arab Emirates

Energy Savings Partner

Co-located with


New partnerships to be announced DMG World Media has assumed full management of the region’s largest event EXHIBITION \\ DMG World Media has announced it has now assumed full management of the region’s largest exhibition dedicated to facilities management, the FM Expo, which will be co-located with The Hotel Show from 18 to 20 May 2010 at the Dubai International Convention & Exhibition Centre. Previously organised by the Streamline Marketing Group, DMG has subsequently placed an increased focus on the conference programme, which runs in tandem with the exhibition, reports DMG product development director David Wilson. Since the acquisition, it has also provided MEFMA (Middle East Facilities Management Association) the opportunity to announce its plans to regulate the FM industry. As a result, DMG has invited MEFMA president and CEO of Imdaad, Jamal Lootah, to the FM Expo to announce the official

“The FM industry is expected to surpass the construction industry itself, with Middle East strategy advisors estimating that FM-related business will be worth US$704 billion over the next 25 years.” – David Wilson

Jamal Lootah of Imdaad.

launch of MEFMA as an association and its new agreement with RERA, which will officially ratify the industry body as an association recognised by the government. “In short, MEFMA will be provided with the authority to establish a comprehensive regulatory framework for the industry and its practitioners, outline bestpractice guidelines and promote

EXHIBITOR CATEGORIES SERVICES Maintenance, caretaker services, cleaning, design and build, education, energy management, fire safety, health and safety, inspection services, landscaping, leasing and real-estate management, MEP, pest control, plumbing, project and property management, strata management, integrated FM and waste management.

the industry as a whole across the region,” notes Wilson. Also speaking at the conference are various other industry notables. Stephen Barker, MEFMA board member and associate director of Waterman International, and Ali Al Suwaidi, senior director of operations at the Burj Khalifa, will be speaking about the ‘five-year challenge’ in FM. The environment and sustainability continue to be important themes, with Honeywell marketing director: energy solutions Scott Peterson talking about remote building technologies. EcoVentures’ Armen Vartanian will talk about carbon emissions in building. Other companies to be showcased during the conference include Shell, Nakheel, Schneider Electric, Cityspace, Modus, Techem, MAF, Farnek Averial and Frost & Sullivan. “The FM sector in the Middle East is set to grow at an exponen-

TECHNOLOGY Building automation, emergency exit, information-management services, IT solutions, project document management and software. OPERATIONS Access control, fire prevention, fit-out, grounds maintenance, heating and cooling, monitoring, operations management, security staffing, staff-time management and training.

87 COMPANIES 100 COUNTRIES 6000 FM PROFESSIONALS Attended FM Expo 2009 tial rate, fuelled by the increasing lifecycle cost of ageing buildings and the construction sector’s growth. Therefore we have to position the FM Expo as an event that best supports the industry’s development and provides a platform for thoughtful leadership. I also feel this is a tremendous opportunity for MEFMA to make its inaugural presence felt in the industry,” says Wilson. Barker adds: “Our forthcoming affiliation with RERA is an important step to support the industry, and by having a presence at the FM Expo, we have been offered the perfect platform to explain our directive and garner feedback from all interested parties and stakeholders.” For more information, go to www., contact David Wilson on 050 708 7972 or e-mail

PRODUCTS Flooring and carpeting, HVAC, hygiene, indoor and outdoor furniture, industrial and electrical components, irrigation systems, lighting, maintenance tools and equipment, security and signage. Stephen Barker of Waterman International.

12 April 2010


The third annual facilities management Middle East awards are almost upon us, which means it is time for nominations to be finalised. This year there is a total of 16 categories to choose from, ranging from companies to technologies, innovation and people. The awards will be presented at a gala dinner on 19 May to be held at the Park Hyatt, Dubai. FOR FMS OR SUB-CONTRACTORS GCC Security Contractor/Service of the Year A contractor or service provider that has excelled in providing or arranging security services for a significant project and/or contract. The overall solution/service provided will be in response to a specific need/requirement, showcasing innovation and a strong sense of bottom-line deliverables. GCC Cleaning Contractor/Service of the Year A contractor or service provider that has excelled in providing or arranging cleaning services for a significant project and/or contract. The overall solution/service provided will be in response to a specific need/requirement, showcasing innovation and a strong sense of bottom-line deliverables. All the winners from the 2009 awards ceremony.

The categories FMS, CONSULTANTS, CONTRACTORS & SERVICE PROVIDERS Overall GCC FM Company of the Year A company that is well-respected, with a solid reputation among customers and the industry as a whole. Its all-round performance in the FM industry over the past year, as exhibited by in its ongoing involvement in flagship contracts and/or projects, will have built on a track record characterised by service excellence, delivery and innovation.

GCC Landscaping Contractor/Service of the Year In a region where resource optiGCC FM Consultancy misation, especially in terms of of the Year scarce water supplies, is a critical This award will go to a priority, the design and maintespecialist consultancy FM Consultant of the Year 2009 Winner: Mace Macro International and nance of landscaping poses a offering FM services King Abdullah Economic City, KSA significant challenge. This award of a consistently high will go to a contractor or service standard, aimed at maximising cost-effectiveness, service delivery provider that has excelled in landscaping in the past year, maximising cost-effectiveness, and resource optimisation. The consultancy energy efficiency, water consumption and will have a good standing in the industry, and be known for its commitment to value addition other important ‘green’ factors. and innovation, thereby playing a vital role in the overall development and benchmarking of GCC MEP Contractor/Service of the Year Mechanical, electrical and plumbing services the industry against the highest international play a critical role in the overall life cycle of any professional standards.


fmME awards

building. This award will go to a contractor or service provider that has excelled in supplying innovative MEP solutions over the past year, integrated into the overall building fabric to maximise its sustainability. gcc sanitation & waste management contractor/service of the Year This award will go to a contractor or service provider that has showcased innovative solutions and/or services for the critical area of sanitation and waste management. Logistics, technological development and service delivery are all important elements of success in this category. green Fm contractor of the Year The ‘green’ contractor of the year will demonstrate the most holistic, solution-specific and customer-driven approach to sustainability in terms of cost-effectiveness, efficiency and technological development. This contractor will exhibit a demonstrable commitment to continued excellence in the FM industry’s approach to achieving its environmental goals. processes, initiatives & technology education & Development initiative of the Year This award will be presented to an organisation dedicated to the ongoing promotion of education and training initiatives and information dissemination vital to the ongoing development of the industry. sustainability initiative of the Year This award acknowledges efforts made by companies and organisations to reduce their carbon footprint through corporate social responsibility, energy and water reduction,

For sponsorship enquiries contact Jason Bowman, puBlishing Director, moB: +971 50 656 1567, email:

Sustainable Initiative 2009 winner: DLA Piper

recycling or procurement practices, and thereby contribute to a better quality of life for all through more sustainable communities. health & safety initiative of the Year This award will recognise best compliance of health and standards, notable and verifiable improvements in health and safety track records, and the ongoing development and implementation of standards through training, accreditation and/workshops. innovative use of it in Fm IT is playing an increasingly important role in building management and automation systems. This award will showcase an innovative application of IT in FM showcasing technical excellence, cost-effectiveness and energy efficiency. Fm-Friendly Fit-out of the Year An award for a fit-out that contributes as much to the FM aspects as it does to the overall aesthetic functionality. The award will go to the best synergistic blend of FM and fit-out, showcasing how these respective disciplines can best complement their mutual goals.

Facilities Manager of the Year 2009 winner: Bradley Robbins, Nakheel

Young middle east Facilities manager of the Year Open to facilities managers aged 35 and under who have added value and actively contributed to a successful facilities management operation in any sector over the past 12 months. Evidence needed: Proof of age and evidence detailing the contribution(s) made to the company during the last 12 months. health & safety officer of the Year Health and safety are of paramount importance in whichever industry people work in. Judges will look for best practice compliance and evidence of substantial H&S implementation – for example, training, workshops, accreditations and record – and an overall safe place to work, live and play.

H&S and Security Initiative 2009 winners: Drydocks World-Dubai

inDiviDual awarDs middle east Facilities manager of the Year From positively impacting a company’s bottom line, to ensuring a building is effectively run with sustainable practices in place. The winner will be on the company’s payroll (not outsourced), and be able to prove they have shown initiative, innovation, implemented best practice and reduced costs within an organisation to reflect a successful operation.

April 2010 15

The 11th edition of the International Trade Fair for Tools, Hardware, Materials and Machinery

May 18 – 20, 2010 Trade Centre Arena – Saeed Halls, Dubai International Convention and Exhibition Centre Dubai, United Arab Emirates

Visit us!


Surviving the tough times and

growing strong Kumar Ramesh of Frost & Sullivan’s environment and building technologies practice looks at the future pipeline of building work in the region, and the implications for FM service providers.

anaging a facility always forms the largest proportion of the lifecycle cost of a building. Building owners have begun to realise the importance of monitoring the overall lifecycle cost of a facility. This has led to improved awareness and increased prominence for facility management services, right from the conception, or design phase, of a building project. The global slowdown and the resultant strain faced by the construction sector have decelerated the pace of projects. But looking at the multi-billion


dollar construction projects lined up, the high market potential for facilities management services in the Middle East is quite evident. Improved standards of living and the huge influx posed by the expatriate population are constantly enhancing the importance of quality buildings, maintaining them and reducing operational costs. With the arrival of multinational corporations in the region, the need to adopt international standards is evident in society as a whole. The market for outsourced facilities management was no different and has been growing

at an exponential pace over the last few years. This has mainly been fuelled by the need of customers to concentrate on their core business activities and to outsource other ancillary maintenance services. However, there was a downward revision of market revenues influenced by the after-effects of the economic crisis in a few regions in the Gulf. But most end users were fully aware of the monetary benefits of involving a professional facility management company, and hence the facilities management market managed to overcome the tough times.

April 2010 17

FM MARKET ANALYSIS The facilities management market in the GCC is driven mainly by the plethora of construction activity taking place. And the demand for facilities management is expected to increase spectacularly over the next few years. Most of the demand for facilities management services is expected from the new buildings that would border the skylines of the big cities in the Gulf region. However, existing buildings that are aging and require maintenance and expert care are expected to contribute significantly to the growth of this market. Facilities in the Middle East will require expert maintenance, mainly due to the harsh weather conditions that prevail throughout the year. To improve the living and working conditions of a building during these extreme weather conditions, there should be extensive maintenance of facilities. Unrealistic timelines and mammoth construction activities also often lead to compromises in design quality or building techniques. Eventually, when the project is completed and the building is occupied, it becomes difficult for the occupants to maintain the building at its highest standard, due to the gap created during the design stage. Such compromises have made building owners balance the gap by spending more on maintenance, using high quality facilities management services. The

Kumar Ramesh.

18 April 2010

facilities management market in the Middle East is in its infancy when compared to that in other developed regions such as Europe and North America. This creates an abundance of opportunities, and the sheer size of the construction happening is a testament to the excellent future of facilities management in the Gulf region. Though participants are feeling the pinch of the economic slowdown, which has affected the region, the industry is expected to achieve high growth with the economic slowdown easing off. The total market for facilities management in the Middle East was around US$3.5 billion in 2008. The market growth rate had slowed due to the subprime mortgage crisis that had affected the global business environment. Some of the new construction projects were put on hold, and hence very few new contracts were drawn up. However, the growth and scope for facilities management services in the Gulf is still high, with growth between 2009 and 2013 anticipated at a CAGR of 18%. The slowdown in the economy negatively affected the construction sector. However, most facilities management companies had a good order book, and were able to manage the effects. Though the UAE has the largest market for facilities management among the Gulf states, the country also suffered the most from the economic slowdown. This affected the companies that were mainly relying on developments in Dubai. The UAE, Saudi Arabia and Qatar offer an abundance of opportunities for the facilities management market, mainly coming in from their new developments.

18% THE SCOPE FOR FACILITIES MANAGEMENT SERVICES IN THE GULF IS STILL HIGH, WITH GROWTH BETWEEN 2009 AND 2013 ANTICIPATED AT A CAGR OF 18% The UAE offers maximum scope for penetration into existing buildings, while Saudi Arabia and Qatar offer more from new buildings. These countries together offer a multitude of opportunities for services like cleaning, housekeeping, security, landscaping, mechanical, electrical, and plumbing (MEP) services and catering. But attracting and retaining the workforce required to execute these services is the biggest challenge the region faces. Competition is intense with many facilities management companies already present in the market; the market is expected to witness some changes in the competitive structure, as many new developers, contractors and other different entities are entering it. Adapting to local market conditions and providing competitive pricing are likely to be considerable challenges for multinational companies who are keen on entering this arena. With increasing awareness among building owners, the market is expected to grow at a phenomenal pace in this region, and is likely to include facilities

“The demand for facilities management is expected to increase spectacularly over the next few years.�

management as an important component in the design phase of the building construction. Intensifying the role of facilities management companies is expected to improve project planning and help in better quality management of buildings. The market in the UAE is becoming highly technologydriven, forcing facilities management companies to come up with innovative and effective technologies such as ComputerAided Facilities Management (CAFM) and Computerised Maintenance Management System (CMMS) in facilities management. As facilities management services constitute a continuous maintenance model for a building, most of the facility owners prefer long-term contracts with decent commercial benefits. The prominence of such contracts has increased over the last few years and is forcing facilities management companies to provide better packages with less cost pressure. Governments and insurance companies are demanding more effective and efficient maintenance practices. Hence the concept of maintenance is experiencing a gradual shift towards proactive maintenance; thermographic testing and other testing techniques are carried out to reduce the downtime. Demand for facilities management services is growing strongly and moving in the right direction with the need for professional maintenance evidently increasing. Builders and facility owners in the region are becoming aware of the commercial and environmental advantages of involving a facilities management firm to address their maintenance needs. The facilities management market is likely to continue to grow as almost all companies understand that a professionallymaintained building will avoid wasting resources and reduce asset depreciation.

Gu ar an te e

Hard Services • Soft Services • Fit Out Services

Omega Plus is ISO 9000:2000 certified

10 0%

Qu al ity


Omega Plus offers a supreme service in facilities management from MEP, HVAC to security and cleaning. Omega Plus proactively anticipates their clients needs to find cost effective and energy efficient solutions in maximizing their customers asset channeled through their commitment to service delivery. Omega Plus’ experienced fit-out team provides total solutions from concept through construction and implementation on all corporate and residential projects. • Tailor their services to meet their clients unique and individual needs. • The sign of quality: the symbol of innovation. Address: Website:

Dubai Investment Park

Tel: Fax: Call Center:

+971 4 885 5477 +971 4 885 5240 +971 4 885 5766

For sponsorship opportunities, please contact: Jason Bowman Publishing Director Tel: +971 4 210 8351 Email:

For nomination enquiries, please contact: Stuart Matthews Senior Group Editor Tel: +971 4 210 8476 Email:

Raz Islam Commercial Director Tel: +971 4 210 8587 Email:

For table bookings and further information, please contact: Annie Chinoy Deputy Marketing Manager Tel: +971 4 210 8353 Email:




The implementation of the strata law still hinges on the long-awaited regulations. Is the industry ready for them? ubai’s strata law was first enacted in November 2007, with the theory that the accompanying regulations would come out by April 2008. Here we are in April 2010 and there are no regulations. While rumours about the imminent release of the regulations are hotting up, the fact is the property industry is still waiting. This is the stasis before the transition. When the regulations are released, there is likely to be a frenzy of activity as buildings make the long journey to compliance. “It may take up to six months to bring a building into the strata regime,” says Stephen Kelly, a senior property lawyer


with Clyde & Co’s Dubai office. “Given the number of lawyers and consultants available, that is going to be a tough task. “There may not enough professional power to make that transition happen. But I think most of those organisations are waiting to resource and, that being said, for a reasonably complicated building, it takes three to six months.” The period of retrospective implementation could be prolonged if the regulations are particularly tough or compli-

cated. The hope is that this will not be the case, and that they will be a clear and simple addition to the framework established by the law. “If the laws and regulations are clear, they will not be difficult to implement,” says Elaine Jones, CEO of Asteco, a property-management company. “Many of us have been doing property management and have

engaged a mixture of nationalities who have experience with a variety of approaches. “Fortunately the software required for managing home owners’ associations is available from a variety of different markets.

April 2010 21

STRATA UPDATE The learning curve may be a little tough, but I am confident there are enough well-qualified people available within a reasonable timeframe. Interestingly, teaching the owners will also take some time, as their understanding and perception may well be different to the reality.” There will be much to be done. Once the requirements are revealed, there could be a small windfall of business for key professions. Top of the list, according to Kelly, are surveyors. “Buildings generally have not been surveyed, except by the contractor,” says Kelly. “They are going to need proper surveying, with proper methods. The cost of doing all that for a big development is massive. “A lot of people have underestimated the process of making buildings strata-compliant: they want a tick in a box equivalent to a title, but the cost of the tick may have caused them to back off a bit.” Kelly predicts that it is the market that will drive compliance, if international experience is anything to go by. “Elsewhere in the world a strata-compliant title has been worth up to 20% more and the bank finance level was higher,

“A lot of people have underestimated the process of making buildings stratacompliant: they want a tick in a box equivalent to a title, but the cost of the tick may have caused them to back off.” Stephen Kelly

and that will happen here in five to ten years,” he says. “We will end up in a substantially better position than the one we are in.” The current position is one that needs to change, and the desire for that change is strong among industry professionals. While it is worth asking if the industry is ready for the regulations, there seems to be no doubt that their introduction will be a good thing for the market. “Yes, we are ready for the regulations,” said Jones. “We are so desperate for the regulations because it will re-invigorate the market and reignite the interest in buying property here. It is such an important thing for the whole market. “Of course there will be challenges, but that is fine – we will work through them, and there may need to be adjustments,

SURVEYS ESSENTIAL FOR TRUE VALUATION Jones Lang LaSalle has recently suggested that credible valuations are part of making the market transparent and, in turn, attracting foreign and institutional investment. “The lack of regular, accurate and professional real-estate valuations results in enhanced financial risk exposure to a diverse spectrum of stakeholders,” said the company in its March 2010 MENA House View. “These include banks and other lending institutions, investors and general business entities that own the real estate from which they operate their business. “As real-estate markets across the region continue to mature and become increasingly open and transparent, it is essential for the real-estate industr y to develop and consistently apply common standards implemented by professionally-trained valuers able to demonstrate independence, integrity and objectivity.”

22 April 2010

but they can be addressed. But we need to be regulated properly and follow a consistent system, so that all buyers and all developers know what has to be delivered and received.” This is a view echoed by Kelly. “I do not think investors appreciate the benefits the law will bring to them,” he says. “They would have a title similar to that from Australia or Canada, with clearly-defined units and consistent methodology following survey rules, so you know exactly what you have purchased. It is hugely beneficial for investors.” Defining title is the main purpose of the law, but one often masked by the publicity and public interest around the property-management aspect.

The fundamental theory of strata law is that it is a system for the subdivision of buildings, resulting in titles being able to be issued for owners that comply with world standards. As it stands, the law currently only really provides for traditional subdivision – taking a plot and making it into smaller plots. “There is a reason we do not have a lot of foreign ownership, especially institutional, and it’s partly to do with the title system for buildings with multiple ownership not being at a level comparable to other locations those institutions are used to investing in,” says Kelly. “So part of the strata law was to take property registration to the next level. “The whole region is going this way. There needs to be a system for proper subdivision of buildings; this is especially important for mixed-use developments. There you really need two layers of subdivision. You need to be able to break the building up into separate use components, then you need to subdivide those individual parts that have multiple ownership again. “The first Emirate that sorts the regime out can say ‘invest here, you are protected’. “Institutional investment will go anywhere to make money, but normally there are quite stringent rules as to where insurance companies will invest: traditionally it is commercial property. “I would think that, when the law comes in, there will be more confidence in this area. We have acted on behalf of people buying portions of multi-owned buildings, and at the moment there is a degree of uncertainty. We can give them a reasonably good idea of where we think it will be once the regulations are issued, but we can’t say exactly how it will work until the regulations appear.” Introducing the regulations to make all this possible quickly was always going to be a tough call. The law itself

STRATA UPDATE is very short, at only 11 pages, with little information. As the law really just provides the framework, the bulk of the law had to come in the regulations. “We are in a transitional period, where we have a law with no regulations and nothing to force developers toward implementation,” said Kelly. “Ones who want to implement are inhibited from it; everyone is basically in a standstill period. They just need to release the regulations, whatever they may be.” There is lots of speculation as to why they have not been released yet. Lobbying from interested parties is one key reason. Master developers have a significant vested interest in the outcome of the law’s introduction, and were very active in trying to influence its structure. “There was a lot of lobbying from that sector, to the point where that sector was almost taken out of the requirements of the strata law,” says Kelly. “I think what they are trying to do is release the perfect set of regulations, but when that results in them not coming out, it becomes a source of criticism. “If they release the regulations, it will force developers to make a business decision. Do they really want to continue to manage buildings or not? A lot of those who thought they would may now say it is all too hard, let’s pass the management over to the owner’s association.” The part of the strata law that does account for most of the attention is the management side. The strata title will bring in a whole lot of management rules, and it is those that have courted the most controversy. The theory is that, if a building is subdivided into units and common areas, it cannot be left up in the air as to how it will be managed. There needs to be some kind of structure in place so owners can manage their building effectively. “Strata is very much a consumer-based system that

takes the management and puts it in the hands of owners to manage their buildings,” says Kelly. “That is consistent with how the great majority of multi-owned buildings are managed in other sophisticated jurisdictions. “In this region, we have had an unusual situation where developers have wanted to be involved in the management of buildings. In some instances they have had no choice because there was no mechanism to take the management of the building and hand it over to the owners.” As owners’ associations are formed, it is expected there will be significant changes in the way buildings are managed. While some developers will be glad to see the back of their management responsibilities, there are plenty that earn a premium from their maintenance activity. “The million-dollar question,” says Kelly, “is will a developer be allowed to manage a building? There is a possibility that there will be restrictions placed on the management of buildings. An owners’ association is probably


Stephen Kelly of Clyde & Co.

only going to be able to appoint an association manager for three to five years. They will probably only be able to appoint an FM manager for three to five years as well. There could be forced retendering on day one.” How does this affect FMs? The simple thing is that an FM provider has generally been signed on to provide services to a developer so the contract is between the developer and themselves, not with the owners. “Any FM provider who thinks that its customers are not the owners is not the FM provider any owner will ever want,” says Kelly. “Will the law come in and say any arrangements put in place by the developer are available to be reopened by the owners? If so, FM providers doing a poor job are at serious risk. “Whether or not you are worried depends on who you are. If you are a big provider doing all the management for a developer or master developer, then you could lose it all if the owners are dissatisfied with the service levels or charges. If you are a smaller

FM provider, who has a good business doing a bunch of boutique buildings, then it will open up the market from that sense.” Other questions up in the air at the moment include whether or not master community common property will be included. It is not expected that master community common property will be taken away from master developers, but there may be some restrictions on how they raise service charges for those areas. Also, will there be any restrictions on master developers, or their affiliates, being providers? “The smaller FM providers do not see a lack of tenure as detrimental to them because they think they should be there based on performance,” says Kelly. “It is the ones who are unsure of their performance levels that are worried. “When you talk to FM people about lack of tenure, a lot of them do not seem that concerned about it. Given the negative comments certain owners groups have expressed regarding management of buildings, if certain developer and master developer affiliates are not concerned, perhaps they should be.”

“We need to be regulated properly and follow a consistent system, so that all buyers and developers know what has to be delivered and what has to be received.” Elaine Jones

April 2010 23

Under the patronage of H.H. Sheikh Hamdan Bin Rashed Al Maktoum Deputy Ruler of Dubai, Minister of Finance and Industry and Chairman of Dubai Municipality

18 - 20 May 2010 | Dubai Airport Expo Centre

It takes 90% less energy to recycle an aluminium can than to produce a new one... ...view other facts at

Facilities Management readers save US$ 200

The Middle East Waste Summit invites you to join municipalities, waste experts, environmentalists, building developers, consultants and investors in the 2010 event in Dubai. You are eligible to register for the 3-day Summit, from 18 – 20 May 2010, at a discount. Simply visit and follow these steps to save US$ 200 on the conference rate: 1. Click to register as a conference and exhibition attendee 2. Enter this discount code: FM2010 3. Continue the registration process Your registration will include entry into the VIP opening ceremony, all conference sessions and roundtable debates, the delegate luncheon area and the international exhibition.

Visit us and register at or call Sam Patel at

+ 971 (0) 2 406 4561 Supported by

Organised by


Watching the future Video surveillance can help you keep an eye on all of your site, regardless of size ideo surveillance has been long established in places such as the US and Europe for several decades now and is commonplace in both public spaces and in corporate environments. Compared to these regions, the Middle East is still an ‘emerging’ market, which means the market for video security in this region is wide open and positively booming. “When it comes to video surveillance, the highest level of growth is going to be in the Middle East,” says Alistair Hayfield, video surveillance research analyst at IMS Research. “We predict that the growth rate will exceed 30% for the next five years.” Compare this to a near stagnation of the markets in Europe and the US, and it is clear to see why the Middle East offers such a great opportunity.


Adding to the exciting nature of the market here is the fact that it is the ideal place to showcase the latest and best technologies. “This is a very technical market. Customers and end users are early adopters. They do not fear adopting new technology, and these are brand-new markets,” confirms Gilles Ortega, regional manager at Axis Communications.


This eagerness to adopt new technology could see the Middle East become a market leader in video surveillance. “Given the fact the Middle East market is a much newer market, people are willing to make the choice of using IP technology, and going directly to the best and newest technology out there. There is a much faster drive compared to the rest of the world towards IP video solutions,” says Kris de Smedt, video project manager, GE Security.

HIP-IP-HOORAY When it comes to discussing the latest video technology, there is really just one major game in town. “Network surveillance is the most significant trend in video surveillance,” says Hayfield. Network or IP (Internet Protocol) video opens up far more possibilities than traditional

April 2010 25


or businesses requiring large amounts of cameras, such as airports. Other opportunities opened up by the shift to IP video surveillance include increased image quality delivered by highdefinition cameras, and intelligent video, whereby the video system is able to automate large parts of the surveillance operation and even add additional security features.


Camera formats vary to suit specific applications

analogue CCTV systems. Key to IP video is the ability to access cameras remotely from any Internet-enabled device. Rather than having images located on a circuit accessible only from one certain location (as in closed-circuit television, or CCTV), IP video sends data through standard computer networks, the data feed being visible on any Internet-enabled device – provided, of course, the user is able to supply the necessary security credentials. Rather than having a guard stuck in a small basement surrounded by multiple monitors, the security feed can be viewed from a standard computer, or even the CEO’s mobile phone. “Everything is going through IP now,” asserts Ortega. “The interest is to have cameras, access control, fire, alarms and even the BMS integrated in only one system. You do not have to handle five different solutions; it is only one, with access to different modules. Only IP can make this happen.” IP systems also allow limitless expansion of the system, making it ideal for companies who plan to expand their premises,


High-definition (HD) video allows a camera to record a better quality image, which can be useful when analysing the video. “You usually need 40 pixels per foot to have facial recognition, and that is what most people require now,” says Dawn Miller, marketing programmes specialist, IQinVision. As well as facial recognition, HD also allows more accurate automatic number-plate recognition. Number-plate recognition can be combined with access control, so that a camera can record the numberplate of a vehicle attempting to access a private secure parking area, and the integrated system will only permit a barrier to rise for an approved vehicle. Using HD cameras can also help reduce overall costs. “What HD does is allow you to have a fuller picture, so there is a greater region you can cover per camera,” says Miller. “Analogue only allows you to do a certain amount, so you need more cameras. You can reduce your costs and installation fees.” HD video surveillance is growing steadily in the region, thanks again to the technical nature of the market. “At the moment it is only a portion of the total cameras sold worldwide, but it is a growing market, and people are recognising the value of having better resolution images,” says de Smedt. Khaled Al Saleh, market development manager, GE Security, warns though that companies should be aware of local regulations when it comes to installing HD cameras. “Cameras cannot be in certain locations such as toilets or swimming pools. You need special permission to locate cameras by pools. These regulations are likely to evolve over time, especially now,” he says. “High-

“When it comes to video surveillance, the highest level of growth is going to be in the Middle East,” Alistair Hayfield, IMS Research

definition makes it more essential to add to those regulations. Privacy is a big concern in the Middle East, so it is something that will probably happen with time.” However, one of the issues created by higher resolution in cameras is that there is more data that needs to be transmitted along a network, and this also corresponds to increased storage requirments and bandwidth. As a result, new technologies have been developed to help reduce the load on a network without compromising on image quality. H.264 is a compression technique that is now being introduced to the market. “H.264 allows higher resolution to provide higher image quality, but with less bandwidth and storage required. The trend is not just to add more resolution, it is also to make sure that the installation, storage and bandwidth follow suit,” says Ortega. Experts estimate that it can offer bandwidth and storage savings of 30% to 50%. Although many video-surveillance product suppliers are now offering H.264 cameras, some suppliers question the need for the technology. “We are developing H.264 systems. We have sold a decent amount, but we have not really seen the demand,” says Miller. “Everyone offers H.264, but if you go to other vendors, you will hear the same thing. It is a buzzword.” Video compression in general is something of a controversial trend within the industry. The processing power required for encoding and

HD surveillance is growing steadily in the region



Gilles Ortega of Axis Communications

decoding is substantial, and there is also a certain degree of variability in results between manufacturers. “A number of vendors have even been moved to question how feasible some of the claims are surrounding what is currently possible,” says Hayfield.

“We are intending to remove the need for people to monitor 16, 32 or 1000 cameras, because we know that after one hour, someone monitoring 16 cameras will lose up to 90% of what’s happening.” Gilles Ortega, Axis Communications

Nevertheless, the potential savings offered by H.264 compression could help boost other parts of the video surveillance industry. “H.264 has been used in megapixel cameras which is a significant development, as it makes megapixel cameras a more compelling product,” says Hayfield.

CLEVER CAMERAS Adding to the interest in HD cameras is the ability to include intelligent video, or video content analysis (VCA). Intelligent video takes advantage of the additional

resolution offered by HD and computer processing power, and is tipped to be the next major innovation. “Video content analysis is perhaps the most compelling trend in video surveillance,” says Hayfield, estimating that VCA is likely to increase its market penetration from 2% in 2007 to as much as 40% by 2012. VCA can add features to cameras such as motion tracking, people counting, and sounding alarms when certain areas are entered. Automating parts of the video surveillance system so that users are not required to watch over cameras might seem counter-intuitive, but it actually enables people, often the weakest link in a system, to remain constantly effective.

REMOVING THE NEED FOR PEOPLE “We are intending to remove the need for people to monitor 16, 32 or 1000 cameras, because we all know that after one hour, someone monitoring 16 cameras will lose up to 90% of what is happening,” says Ortega. Having cameras that only activate when movement is detected can save on recording space, but also helps reduce the dulling effect caused by staring at several screens for long periods. Automatic people counting is another feature that can provide additional security and indentify possible threats. “It is useful in places like warehouses,” says Ortega. “You can use the system to count the number of people entering in the morning, and then check to see if the same amount exits in the evening.” Doing so can help alert security staff that there are still people in the warehouse, who could potentially be planning criminal activity.

Standardisation across the industry is improving

The boom in technology is also leading to an increase in standardisation. 2008 saw the establishment of the Open Network Video Interface Forum (ONVIF) and the Physical Security Interoperability Alliance (PSIA). Both organisations are seeking to create a set of standards which will mean that all IP security devices will be interoperable. At this stage it is unclear as to which (if any) set of standards will become the market leader, with both ONVIF and PSIA having a range of large names supporting them. However, the eventual effect of the creation of industry standards should create even more growth and development within the video-surveillance market. “By having a single set of standards, manufacturers can spend more on innovation,” says Hayfield. With the Middle East probably the best place in the world for growth in the video-surveillance market for the next five years or so, it Is certain that the future of the market is going to be here in the region. The future is here already – and the rest of the world will be coming to the Gulf to see how it is done.

April 2010 27

The Hotel Show exceeds my expectations every year With more and more products, new equipment and the latest technology for the food and beverage sector, The Hotel Show gets better every year. The new dedicated coffee shop and juice bar feature will add another element to the already extensive food and beverage equipment presence at The Hotel Show. Plus, the corporate catwalk is a really good opportunity to see the latest staff uniform designs.


Martino D’Souza Executive Chef, Millennium Airport Hotel, Dubai General Secretary, Emirates Culinary Guild

Register now for

Free fast track entry OPERATING EQUIPMENT & SUPPLIES Co-located with:




Rainy-day blues Alan Millin looks at the impact that the recent heavy rains have had on the FM sector, and the implications for build quality. n the last month or so we have enjoyed the rains again. Or do facilities managers in the UAE really enjoy rain? It is hard, if not impossible, to get to work sometimes. Indeed, a lot of people spent many long hours in their cars. Vehicles were damaged; people became tired, upset and angry. There is a lot to be said for working from home sometimes. But facilities managers and their teams really have no choice. They are providing a service to the client, and they


have to be at the right place, at the right time to do that. To make matters worse, the facilities they are managing in the UAE are often suffering from the effects of the rain too, whether from leaks through the building fabric or from flood waters. Even covered car parks are not immune. At one facility I visited, parking in the rain at the roof parking level was more convenient – that is, drier – than the covered parking area where we might reasonably expect it to be dry. Maybe FM companies can

make some money carrying out the remedial works and plugging leaks, but it strains resources and generally does not really solve the underlying problems. Just because we can see where water enters a room through the ceiling, it does not mean that the water is entering the facility from the roof directly above. Often the problem is some distance away, and the water may have flowed down a complex path to enter the room in question. The FM team might think they have found the entry

point and plugged it, but how do they know they have found the right spot, or indeed the only spot that feeds the water path? Maybe they can only hope they have got it right until it rains again.

Wet insulation is useless When insulation gets wet, it is often useless from that point onwards. Roofs can be badly damaged by water, but we do not see this damage. In a country and region where rain is as infrequent as it is in the UAE, the builders are often long gone

April 2010 29


Rains can cause a world of disruption in this predominantly dry climate, but buildings should still be able to cope if constructed properly.

Dubai mean rainfall (mm), 1967-2009

Jan 18.8

before defects become apparent. But what about the effects on tenants in a multi-tenanted facility? Some of those affected by the rain damage are unable to continue trading until the problems have been rectified. Who pays for this loss of business? Insurance? Maybe, if the tenant has adequate cover. The building owner can lose money if tenants are unable to trade. But wouldn’t it be better if the developer paid for damage and loss caused by poor quality construction or defects? Perhaps things might improve if the developer committed to a longer period of liability, perhaps ten years? Why should a building or unit owner have to foot the bill for poorquality construction? If buildings can keep out rain in other parts of the world, why not here in the Middle East, too? The mechanism to encourage developers and design/construction companies to focus on delivering a higher quality product can be quite straightforward – money! Contracts often have retentions for set periods. Why not simply make those

30 April 2010

Feb 25.0

Mar 22.1

Apr 7.2

May 0.4

Jun 0.0

Alan Millin suggests longer liability periods for construction contractors.

periods longer to make sure the buildings are sound before paying the retention?

Lower-quality Even residential buildings are not immune. Lower-quality apartment buildings leak, too. Water enters from the roof area. Water enters through the windows. The fact that the buildings are not luxury villas should not automatically translate to poor-quality construction. The fixtures and fittings might be cheaper, but the building itself should be sound. In one case, the master developer of a community took no action on

Jul 0.8

Aug 0.0

Sep 0.0

Oct 1.1

Nov 2.7

Dec 16.2

a freehold owner’s complaints during the rains early last year, and then took the same stance again this year. Their response this year was nothing short of insulting to the apartment owner: “The defect liability period (DLP) on your unit has now expired; we are no longer responsible for corrective works”. The same master developer has offered no explanation as to why it failed to respond to requests for work during the DLP either. To be using the DLP now to sidestep their responsibility reflects very badly on the company in question. Owners need protection from unscrupulous developers such as the one de-

“If buildings can keep out rain in other parts of the world, why not here in the Middle East, too?”

scribed above. The developers should be held accountable for the quality of their product. It is interesting that, at a time when corporate reputation management should be a factor on everyone’s agenda, some developers seem intent on suffering from self-inflicted wounds. Executives can act to protect their corporate reputations before attacks occur. They can act to handle attacks on their reputations as they occur. Why they would be happy to stand by as their company suffers at its own hands is something of a puzzling conundrum. One thing is sure, though. Clients should no longer foot the bill for the poor performance of master developers, designers and construction teams. Alan Millin is a Chartered Engineer and LEED Accredited Professional. He is an independent consultant, coach and trainer, based in Dubai. He has over 35 years’ experience in the HVAC industry, and has led the consultancy mission of two major Dubai FM companies. He can be contacted at:









Buraimi University College Building

Buraimi University College

Gulf Engineering Consultancy

Al Adrak Trading & Contracting


project under construction

Educational Facilities

Renovation of Intercontinental Hotel in Muscat

Omran Office

Pentago Spowers International

Not Appointed

16 - 30

project under design


Dhofar University in Salalah - Pack 1

Dhofar University

National Engineering Office

Al-Hashemi & Al-Rawas Company


project under construction

Educational Facilities

New Television Studio Complex

Ministry of Information

Austro Consult

Bahwan Contracting Co.


under construction


Headquarters Building for Bank of Muscat

Bank of Muscat


Galfar Engineering & Contracting


project under construction

Commercial Buildings

Development of Jabal Al Akhdar Hotel

Omran Office


Not Appointed

31 - 100

under design


Fairmont Hotel

Fairmont Hotel & Resorts

Echo Designer Consultants

Not Appointed

101 - 250

under design


Crowne Plaza Duqum Resort

Omran Office/Inter Continental Hotel Group

KEO International

Not Appointed

251 - 500

project under design


Hospital in South Salalah

Ministry of Defence

Ibn Khaldun

International Contractors Company

16 - 30

project under construction


Psychiatric Hospital at Al Amerat

Ministry of Health

Khatib and Alami

Bahwan Contracting Co.


under construction


Renovation of Sheraton Oman Hotel

Al Hasher Group


Zubair Furnishing


under construction


The Malkai at Barka

Al Maeen Real Estate Services

Triad Oman/AW2

Not Appointed


under design

Mixed Use

Musandam Airport

Ministry of Transport & Communication

Not Appointed

Not Appointed

101 - 250

award awaited consultancy contract


Bone Marrow Transplant Unit Block

Sultan Qaboos University Hospital

Gulf Engineering Consultancy

Not Appointed

16 - 30

project under design


Showroom for Al Mutahidha Transport

Al Mutahidha Transport Company

Not Appointed

Not Appointed

2.5 - 15

project in concept stage

Commercial Buildings

International Maritime College Oman

Ministry of Manpower

Gulf Engineering Consultancy

Al Khalili United Enterprises


project under construction

Educational Facilities

National Cardiology Centre at Royal Hospital

Ministry of Health

Asi Etudes

Galfar Engineering & Contracting


project under construction


Redevelopment of the Crowne Plaza resort Salalah

Ministry of Tourism

Consulting Engineering Services

Not Appointed

31 - 100

project under design


Court Complex at Al-Buraimi

Ministry of Justice

Sundaram Architects

Not Appointed

2.5 - 15

award awaited for the construction contract


Natural History Museum in Muscat

Ministry of Heritage & Culture

Not Appointed

Not Appointed

16 - 30

award awaited consultancy contract

Recreational Facilities

Headquarters Building for Occidental Oman

Occidental Oman

National Engineering Office

Not Appointed

16 - 30

project under design

Commercial Buildings

Note : The above information is the sole property of Ventures Middle East LLC and cannot be published without the expressed permission of Ventures Middle East LLC, Abu Dhabi,

32 April 2010

Old Town Island, UAE

Dubai Marina, UAE

King Abdullah Economic City, KSA

Durrat Al Bahrain, Bahrain

Macro delivers

e: t: 800 MACRO (62276)


Middle East Engagement

Global Engagement

FM strategies



Design reviews



Service charge assessments

Kingdom of Saudi Arabia


Lifecycle models

The Hashemite Kingdom of Jordan

United Kingdom

Technical support

State of Qatar

United States of America

Sultanate of Oman

Helpdesk 24/7 service provision Real time monitoring Reactive and planned maintenance schedules Supported by the latest CAFM software

Managed Services Ensuring high performance standards Maintaining quality and value for money Assets maintained to ensure value protection

United Arab Emirates

Facilities Management Middle East - April 2010  
Facilities Management Middle East - April 2010  

Facilities Management Middle East - April 2010 - ITP Business