Page 1

IT

Just so

you know

The IT Services Newsletter

In this issue: Service restructure progress - page 2

Student open access developments - page 3

MyPlayer - page 5

Electronic attendance monitoring - page 7

Volume One, Issue One: Spring 2012


OUR SERVICE

Just So You Know IT Spring 2012: www.anglia.ac.uk/itservices

We’ve changed IT for the better

Y

ou told us to refocus our energies on the supply of management information and the timely delivery of projects relating to students and student data. We are restructuring to better meet these

challenging goals, redeploying staff and resources to better address demand in a timely and effective manner. We have merged areas of our previous

At the same time, we continue to enhance

Service to form new teams, who will focus on

our existing teams and services:

student data and developing key systems

scale enhancements and activities

such as our Virtual Learning Environment. To

 Customer Support, who provide IT and

reflect our revised approach and to further

classroom support for students and

emphasise our commitment to customer-

staff,

focused delivery, we have changed our name

switchboard and operator assistance.

to IT Services.

now

provide

 The Projects Office, who manage large

telephone

 Infrastructure, who support, maintain

on

your behalf, making sure that we deliver what you asked for and keep within the budgets and timescales that we have agreed with you.

 Our Business Relationship Managers, who act as your point of liaison for new

Restructuring began during December 2011,

and secure our data, networks and

with the appointment of Steve Arnott as Head

telecommunications systems as well as

of Development. After a further round of

the software and services that run on

Flexibility,

interviews in March, we have recruited a new

them.

across all areas are key to our success as

Head of Information Management who will join us during the summer. With current staff already assuming their new roles, we will be fully operational in May 2012. Our new teams are:

 Information Management, who support,

 Media, who develop and enhance the teaching and learning areas across all sites, as well as providing services and

business developments. efficiency

and

collaboration

IT Services. As always, we are committed to providing you with a customer experience that exceeds expectation.

support for students and staff using the

To keep up-to-date with news and

local media facilities on the Cambridge

information from IT Services, why not

Campus.

visit

our

webpages

at

www.anglia.ac.uk/itservices?

maintain and enhance SITS, e:Vision and our timetabling system. Their focus is the provision of key data to support decision-

S

making, using tools and services such as QlikView and our Oracle portal.

New Media Team Leader before being

promoted to the role of

Senior Systems

Architect and then Head of Development earlier

 Development, who support, maintain and enhance our Virtual Learning Environment

this year. He is responsible for a 12 strong

and web services as well as the finance and

team of Architects and Developers who develop, maintain and support key systems including

human resources systems. They also build and integrate new solutions for projects

My.Anglia, our Virtual Learning Environment and

such as Identity Management.

our websites. While Steve is used to being involved in major

 Architecture, who design our network

new developments, he’s particularly looking

infrastructure, software packages and data structures,

ensuring

that

they

forward to the opportunity to develop and

link

progress the future strategies for many systems

appropriately with our existing services.

he helped design, build and enhance.

They also guide our decisions about new technology and ensure that our future developments reflect your needs.

 Database Administration, who monitor, manage and maintain the many different databases we use on a daily basis. 2

teve Arnott joined IT Services in 2006 as a

Steve Arnott Head of Development  (+44 1245 68) 3167  steve.arnott@anglia.ac.uk

Having just completed a Masters degree in Computing and the Internet here at Anglia Ruskin, Steve has first-hand experience of our IT systems from the perspective of our students.


www.anglia.acuk/itservices Just So You Know IT Spring 2012

PROJECTS

New student open access facilities Enhancing the student experience through new technology proves a success “Really good that there are so many computers which can be used by students” Student feedback gathered during National Customer Service Week

We are also providing some

processor

specialist applications, such as

memory to support Microsoft

Adobe Dreamweaver, using the

Windows

VMWare application virtualisation

devices that can run the new

environment

desktop

stream

to

dynamically

products

to

the

O

open

access

occurring on powerful servers in

computing area, located on

our state-of-the-art data centre,

the first floor of the Lord Ashcroft Building in Cambridge, has proved to be a major success with students and staff. The additional 218 workstations installed in the space have addressed some of the more common IT issues identified through the National Student Survey and our local comments,

compliments

and

concerns scheme, specifically the age, quality and availability of drop-in

student

facilities

on

computing

the

Cambridge

Campus.

thin-clients

en v i r o n m en t .

prolonging

the

lifetime

By of

equipment in this way, we can ensure a full return on initial

applications in this way means

costs.

that we can more efficiently

Cambridge Library study spaces

manage the number of licenses

have been upgraded and are

required, while at the same time

proving popular with students

increasing the availability of what

working in the Mumford Building.

Computers

in

the

We upgraded the open access and teaching rooms in Guild

We are working with faculty

House Peterborough and Victoria

technical staff to provide access

House Fulbourn in February. The

to course-specific software. The

redundant

Faculty

University Library Rivermead will

of

Science

and

equipment

be

with many of the applications

workstations before the end of

used by the Department of Life

May and a further 200 thin-client

By centralising the computing

Sciences

workstations will be installed in

power in this way we have been

our open access computers.

able to reduce the electricity consumption

and

heat

generation of each computer by as much as 40 percent.

Where

already available on

possible

we

the are

converting existing computers, which may not have enough

Q u e en ’ s

with

the

Technology are early adopters,

located in the Sinclair Building.

replaced

in

thin-client

Building

by

September, standardising student open access facilities across all our campuses.

The launch of the new open access area also gave us a perfect opportunity to release a new desktop environment for students. Each workstation runs Microsoft Windows 7 Enterprise Edition and has a full Office

The new facilities are an excellent example

of

technology

how can

innovative

improve

the

energy efficiency of our estate and contribute to the success of our Corporate Plan for 20122014.

into

or

required. Providing low-demand

as a result, limited resource.

new

7,

storage

computers as and when they are

can often be an expensive and,

ur

power,

Many

of

the

new

computers are thin-clients - simple workstations that run software remotely across our corporate network - with the actual work

2010 suite installed, as well as recent

versions

of

other

important software such as the statistical package citation and

assistant

the

package

SPSS, the Write-N-Cite

communications Microsoft

Office

Communicator, which will extend functionality

of

our

Virtual

“Loving the new IT facilities” Student feedback gathered during National Customer Service Week

Learning Environment. Jennifer Wood Business Relationship Manager 3


NEWS

Just So You Know IT Spring 2012: www.anglia.ac.uk/itservices

Staff desktop, email and Media changes Staff desktop refresh

W

ith the current work to improve the

Improved remote access is one of the many

For more information about this project,

student open access areas drawing to

immediate benefits of a move to a thin-client

please visit our Staff Desktop Refresh Project

a close, we have begun planning the launch

environment. Since your computer will be

web page. If you would like to see the new

of a new staff desktop environment that will

part of our Virtual Desktop Interface (VDI),

Windows 7 desktop in action, why not come

replace existing Microsoft Windows XP/Office

you will be able to access your files,

and see us on the IT Services stand during

2003 computers. Like the new student

applications and even secure services such

the Campus Exchange Days?

provision, the new desktop will be based on

as

Microsoft Windows 7 and Office Professional

campuses, from home and even overseas.

2010, together with the latest versions of other

business

applications

SITS:Vision,

SPSS,

Project.

addition

In

Visio we

such

and will

as

Microsoft be

using

application virtualisation technology to deliver a suite of other, more specialised, application packages to you as and when the need arises.

when

working

across

Useful Links

Training sessions will be available both

Project page: http://bit.ly/Ij8Z53

online and as classroom-based sessions,

List of coordinators: http://bit.ly/I6onT6

throughout the desktop upgrade project.

Training materials: http://bit.ly/IaOBAF

Links to Microsoft Office 2010 training

Help and support: http://bit.ly/HAb1kX

materials are already available from our webpages. Upgrades will begin in April and continue

The new desktop is a great opportunity for us to replace many existing staff PCs with thinclient workstations similar to those in use in our drop-in computing facilities in Cambridge and

SITS:Vision

Chelmsford.

With

lowered

energy

consumption and reduced heat generation, these new computers will help us all to contribute to achieving the milestones for Goal Eight of the 2012-2014 Corporate Plan. Don’t worry if you use specialist equipment or have software requirements that negate the use of a thin-client, we will make individual

into

academic

International

year

Office,

2012-13. Academic

The Office,

Research, Development and Commercial Services and some staff in the Faculty of Health, Social Care and Education will be the earliest recipients; the Faculty of Arts Law and Social Sciences will be transferred during the summer. We are working closely

Project Manager

with coordinators in the faculties and

Alec Coleman

support services to ensure that we notify

alec.coleman@anglia.ac.uk

everyone of their upgrade date in good

(+44 1245 68) 4371

time.

arrangements based on specific needs.

Alec Coleman Senior Project Manager

Changes to media provision in Essex

E

ffective

from

1

January

2012, we have closed our

media

provision

on

the

Chelmsford campus, to focus on East Road Cambridge, where demand for support and services is greatest. To enable students and staff in Essex to still have access to media equipment, a stock of cameras, portable digital recorders and re-writers is now available

from

the

Rivermead

iCentre, located in the Marconi 4

Building.

Please

the

Our staff email services were

along with more than 600 shared

iCentre for more details of stock

upgraded last semester, with

mailboxes.

and how to book equipment.

active accounts moving to new

Audio-visual

and

contact

Email upgrades complete

classroom

support is still available on all sites via our Customer Support Team on (+44 1245 68) 4357. Julian Luttrell Assistant Director (Media)

Microsoft

Exchange

s er ver s .

W h en

2010

u s ed

in

conjunction with the Microsoft Outlook 2010 email client and web services, the new systems provide a host of new email and calendar management features. 2,100

staff

mailboxes

were

migrated during the project,

We

organised

training

and

support for colleagues, with the help

of

faculty

and

service

coordinators as well as volunteer super users. We would like to thank everyone who participated throughout the duration of the project. Alec Coleman Senior Project Manager


www.anglia.acuk/itservices Just So You Know IT Spring 2012

NEWS

MyPlayer, Communicator and wireless MyPlayer

Have you tried Office Communicator?

M

M

yPlayer is our new digital media library, recently implemented in partnership with

Learning Development Services. It is the official repository for audio and video files for use in learning and teaching.

icrosoft

Office

Communi cato r

is

communications

a

and

PCs

and

an

Once

available from

can use it to

Advertised

send

Programs on

instant

messages

your

instead

S el e c t

of

Programs|Advertised Programs on your Start Menu.

colleagues

using a web client on your own

provided by our colleagues in Anglia Learning & Teaching and are available in the Learning & Teaching area of the media library. Why not try the MyPlayer service for yourself at: myplayer.anglia.ac.uk?

Team on (+44 1245 68) 4357 to book an appointment for an

For best results when using Communicator’s

video

call

features, we recommend that you buy a good quality webcam as

We are currently working to

microphone.

integrate Communicator facilities

available

with

Customer Support.

our

Environment

well as a headset that includes a

Virtual (VLE)

Learning and

our

student email system, as well as our existing video conferencing systems.

for

Both

items

purchase

are from

More information about Microsoft Communicator will be available soon; in the meantime we would welcome feedback from our early adopters. Jon Lane Business Relationship Manager

that includes an introduction to and overview of the service.

Instructions on uploading and assigning content have been

contact our Customer Support

home computer.

How Would You Use MyPlayer? is a short introductory video

Staff area of the MyPlayer media library.

If you use a Macintosh, please

installation.

of its features are also available

You can find it, along with other videos, in the Supporting

All

from your desktop, check the

any computer on campus. Many

training activities.

PC.

typing emails, make video calls

You can use Communicator on

also be used to support a wide variety of marketing and other

is

installed, you

the Internet.

enrich our Virtual Learning Environment (VLE), although it can

installation

package

on our network and even across

YouTube, the facility will primarily host media content that will

desktop

i mm edia t el y,

your desktop with other people

viewed by our students and staff. Very much our own

7

to start using it

for

and even share the content of

Macs, iPads, tablets, iPhones and other smartphones to be

Window s

environment, but if you would like

package

availability of your

video and audio content to a variety of devices such as PCs,

new

collaboration

Macs.

MyPlayer enables staff to upload content and deliver streamed

Communicator is included in our

New WiFi service

A

new wireless service is available on both our Cambridge and Chelmsford

campuses.

Anglia

Ruskin

Secure

provides

encrypted network access for students and staff to our own services and the internet, using the Enterprise version of WiFi Protected Access (WPA). For further information and help to connect, please contact our Customer Support Team on (+44 1245 68) 4357

Adrian Brett Media Project Manager

Brendan Hoare Project Manager 5


PROJECTS

Just So You Know IT Spring 2012: www.anglia.ac.uk/itservices

Attendance monitoring From paper to proximity cards; electronic monitoring of student engagement 11G virtual server hosted in our Cambridge Data Centre. If a smart card is held within five centimetres of

a

reader,

it

will

generate

an

acknowledgement of a successful ‘tap’ and the data will be recorded by Corinio, then transferred to SITS:Vision. SITS:Vision will compare ‘tap’ data with the Syllabus+ timetabling data, matching specific students to module enrolment and other timetabled events. Successful attendance will depend on each smart card being ’tapped’ within a specified timeframe of the start of teaching, most likely up to 10 minutes before or after the beginning of a session. If a match is made, the student will be classed as having attended that session.

C

urrently, we record student attendance

Card, which they can ‘tap’ on wall-mounted

Should timetabling changes occur, Syllabus+

at teaching and tutorial sessions with

readers, located at the entrances of lecture

will

paper-based registers. Students sign against

theatres and teaching rooms, in order to

attendance data will be adjusted accordingly.

their names and the information is later

verify

timetabled

Students will simply ‘tap’ at a reader in the

transferred into Excel spreadsheets by faculty

sessions. Once collected, the data will be

new location and, as long as the timetabling

administrators.

analysed in SITS:Vision and will automatically

system has been appropriately updated to

prompt any required action. The solution will

reflect the change, they will still be recorded

generate considerable savings in both time

as attending.

Analysis

of

the

valuable

insight

information provides into

individual

a

student

engagement and quickly highlights those with a higher risk of leaving before course completion.

With

extra

support

from

academic staff and Student Services, many

attendance

at

and resources across the four faculties, while

at

the

same

time

significantly

improving our response times to student attendance issues. Bulk orders of Ruskin Cards, also known as

factor in our commitment to improved

Mifare DESFire Radio Frequency proximity

student retention.

cards, will be produced by an external

United

Kingdom

Border

Agency

(UKBA)

regarding the location of students originating from outside the European Economic Area

SITS:Vision

overnight

and

If a reader fails, they can simply be exchanged and location records updated. A number of spare devices will be available in stock for immediate replacement.

students can be persuaded to stay - a key

We also have a legal responsibility to the

supplier. Regular, small batches of cards will also be generated in-house by the iCentres, using special printers and a software package called ID Works.

A pilot started in Guild House Peterborough on 30 January. Faculty of Health Social Care and Education students based at the site have been issued with Ruskin Cards that also includes a University Library barcode and the magnetic stripe used by our current access control systems. Roll out across the main

(EEA). They must verify their attendance on a

Teaching rooms on the Cambridge and

campuses will start in March. The system will

weekly basis by signing in at their local

Rivermead Campuses and in Guild House

be fully operational by September.

iCentre.

Peterborough will be fitted with one or more

The Electronic Attendance Monitoring Project will deliver a more efficient and timely solution to both issues. Each student will receive a personalised smart card, known as the Ruskin 6

their

refresh

smart card readers before the start of the 2012-2013 academic year. They will be centrally controlled by Time-Data Security’s Corinio

Attendance

Recording

System,

which will run on a Windows 2008/Oracle

Jon Lane Business Relationship Manager


Who’s who in IT Services?

OUR SERVICE

www.anglia.acuk/itservices Just So You Know IT Spring 2012

Business Relationship Managers

W

e have assigned each faculty and service a Business

can help you decide if an existing solution will fit your needs or

Relationship Manager (BRM) who will work closely with your

alternatively can initiate a development project on your behalf.

Business Manager, or equivalent, to understand your needs as well as your strategic goals, and provide advice about how we can best help you to achieve them.

Day-to-day IT queries and support issues should be directed to our Customer Support Team but your BRM can act as an escalation point for anything that you feel is not being dealt with effectively elsewhere

New business requirements are the key focus for all our BRMs. They

in our Service.

Jon Lane

Jane Tinkler

 (+44 1223 69) 5068

 (+44 1223 69) 5940

 jon.lane@anglia.ac.uk

 jane.tinkler@anglia.ac.uk

Areas of responsibility:

Areas of responsibility:

Faculty of Science and

Specialist responsibility for

Technology; Lord Ashcroft

student data and SITS:Vision

Business School. Estates and Facilities Services; Learning Development Services; Office of the Secretary and Clerk; Student Services; University Library; Vice Chancellor’s Group.

Jennifer Wood

Rachel Wright

 (+44 1223 69) 8873

 (+44 1245 68) 4374

 jennifer.wood@anglia.ac.uk

 rachel.wright@anglia.ac.uk

Areas of responsibility:

Areas of responsibility:

Faculty of Arts, Law and Social

Faculty of Health, Social Care and

Sciences; regional and

Education.

international partnerships.

Academic Office; Corporate

International Office; Research,

Marketing; Financial Services;

Development and Commercial

Human Resources Services;

Services; Students’ Union.

Security Services.

Cambridge Ruskin International College.

In need of assistance? We’re here to H-E-L-P!

O

ur Customer Support Team is available between 8:00am and 6:00pm, Monday to Thursday, and from 8:00am to 5:30pm on

Fridays. We operate a vacation service outside of semesters and our opening hours change to 9:00am and 5:30pm on weekdays.

 Call us on (+44 1245 68) 4357, that’s H-E-L-P on a phone keypad;  Visit us in the Sinclair Building Cambridge or Ashby House Chelmsford;

 Use our self-service webpages at itsupport.anglia.ac.uk/staff;  Email us at itsupport@anglia.ac.uk. 7


COMMENT

Just So You Know IT Spring 2012: www.anglia.ac.uk/itservices

The final word

T

hey say that time flies when you are

improved communications. You may also

busy; the last 15 months certainly have!

have noticed enhancements to our video

Did you know that, since January 2011, we have installed the IT, media and audio-visual

conferencing provision, not least of which is a regularly updated centralised address book.

infrastructure for four major buildings – the

Our developers have been busy upgrading

ICENI

the

SITS, working with Financial Services and

Centre

Postgraduate

in

Colchester,

in

Strategic Planning to improve the data

Chelmsford, the Lord Ashcroft Building in

available for management reporting in Qlikiew

Cambridge and Guild House in Peterborough

and enhancing the VLE, online registration

–

and CPD admissions for the Faculty of Health,

as

well

Medical

as

Institute

commissioning

a

new

environmentally efficient data centre and designing the audio-visual services at the University Centre Harlow?

Social Care and Education. Meanwhile, our Customer Support and Media teams have maintained the day-to-day support

We have refreshed the audio-visual and

that you, as customers, have come to expect

media facilities in 53 teaching spaces on

from us. Last year we managed more than

our main campuses, enhanced our student

24,000 enquiries on your behalf.

open access areas with state-of the-art virtual desktop computers and installed a new wireless network in Cambridge that regularly provides connections for more than 1500 devices.

In the next few months we will be making further improvements: there will be more virtual

desktop

computers

and

wireless

printing for students, our web services will be redeveloped and we will introduce a new

We have also installed a suite of new information screens, touch-panel information points and room-specific timetable displays, as part our continuing commitment to

Ruskin App for mobile devices. It looks as though the next 15 months will pass just as quickly as the last! Tony Wright Director, IT Services

IT Services Visit us on the web or follow us on Facebook and Twitter: @news4ITS facebook.com/news4ITS

www.anglia.ac.uk/itservices

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