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2010

LE GUIDE

OUTSOURCING AU LUXEMBOURG

t LE DOSSIER OUTSOURCING t LES ENTREPRISES SPÉCIALISÉES t L'ANNUAIRE DES PRESTATAIRES

Guide réalisé par le service commercial d’

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Shared Services

kosmo.lu

Co-creating next generation solutions

As the leading payment card processor in Luxembourg, CETREL offers comprehensive solutions for cashless payment. CETREL ensures robust payment settlement for card issuers and merchants. At the same time CETREL is increasingly providing new and innovative financial IT services for banks.

Collection and filing of legal reporting _ As partner of Trust of the Luxembourg Financial Market, CETREL S.A. has developed a state of the art service dedicated to the secured file transfer Integration of Financial Data _ CETREL Securities, the only company entirely dedicated to the management of Security Master File in a SaaS and BPO mode Specialized IT services _ Highly secured IT Services for the financial community _ ASP Services

Technical operator and user contact center for Multiline and Luxtrust _ Specialized in the management of complex and highly secured environments, CETREL S.A. delivers services and support to some of the most critical Luxembourg environments Service provider for National and International Direct Debit solutions _ CETREL S.A. the provider of National Direct Debit services _ CETREL S.A. and SIX Group – Your partners for SEPA direct debits Service provider for e-Archiving and e-Invoicing solutions _ Electronic Content Management in SaaS Mode _ e-Invoicing: The future of payments

For further information, please contact sharedservices@cetrel.lu CETREL S.A. 10, Parc d'ActivitĂŠ Syrdall  L-5365 MUNSBACH www.cetrel.lu


Outsourcing : Etat d’un art Cetrel : Partenaire de confiance pour l’outsourcing Siemens IT Solutions and Services : Software as a Service : A new phenomenon ? Clearstream Services : Du BPO dans l’ADN eBRC : Une question de confiance

04 10 12 14 16

FICHES ENTREPRISE

ACTUALITÉ

SOMMAIRE Cetrel

32

Clearstream Services

34

Computacenter PSF

36

CSC

38

CTG

40

Devoteam Guidance

42 44

CSC opte pour l’Outsourcing dynamique

18

eBRC

CTG’s outsourced services Ineum Consulting : Externalisation : Se faire accompagner pour rÊussir son projet d’entreprise Devoteam Guidance : Notre mÊtier, vous assurer que vous puissiez faire le vôtre en toute sÊrÊnitÊ ! Telindus : Un outsourcing toujours plus proche du client IBM : Outsourcing in times of crisis : how external relationships deliver real business results

20

IBM

46

Ineum Consulting

48

Logica

50

Sfeir

52

22 24

Siemens IT Solutions and Services 54

26

Telindus

28

Annuaire des entreprises

est un service MAKANA SVF/PUSF%BNFt--VYFNCPVSHt(SBOE%VDIĂ?EF-VYFNCPVSH 5Ă?M t'BY t&NBJMJOGP!JUOBUJPOMVtInternet : www.itnation.lu Contact : Sarah Guez - $IFGEFQSPKFU - E-mail : sarah.guez@itnation.eu - TĂŠl. : +352 26 10 86 26 - M. : +352 691 99 78 61 Contenu rĂŠdactionnel : RaphaĂŤl Henry - Florence Thibaut Photography Raoul Somers - www.raoulsomers.lutLayout - 1JSBOIBFU1FUJUT1PJTTPOT3PVHFTitnation@piranha.lu

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OUTSOURCING

OUTSOURCING , ÉTAT D’UN ART

Pieter Van Eycken, Spécialiste Outsoucing chez Fujitsu

La crise aura-t-elle changé les sujets d’attention des entreprises? Si certaines font aujourd’hui preuve d’une certaine prudence, si d’autres réclament plus de visibilité sur les affaires, si elles veillent à leur endettement et à leur cash, si elles optimisent la chaîne des processus, si elles investissent pour le futur, acquièrent de nouveaux savoirs, se consolident, se focalisent… Toutes se cherchent un avenir plus radieux. Industries, banques, fiduciaires ou encore cabinets juridiques, aucun secteur n’est épargné. Considéré par beaucoup comme était relativement mature, le marché de l’externalisation à Luxembourg est particulièrement dynamique. Sa situation économique, sa structure juridique, ses capacités de hosting, de même que la présence de fournisseurs internationaux et locaux font du Luxembourg un acteur clé au niveau européen dans ce domaine.

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OUTSOURCING

-FTEFVYHSBOETQJMJFSTEFTTUSBUÏHJFTEFTFOUSFQSJTFTTPOUBVKPVSEIVJ Customer Care et Core Business. &MMFTUBDMFOUMJOVUJMF MFGVUJMF MPOÏSFVY MFSJHJEF MFMFHBDZy%BOTDF DPOUFYUF  PO QPVSSBJU DSPJSF RVF MPVUTPVSDJOH FTU MB UFOEBODF DMÏ EVNPNFOU%BVUBOURVJMOFTBHJU pas d’une initiative nouvelle. Depuis EJYBOTFUQMVT MFTFOUSFQSJTFTPOU BQQSJTEFTDPOUSBUTEFYUFSOBMJTBUJPO  Z BMMBOU QBS BQQSPDIFT NVMUJQMFT  le tout pour le tout, le sélectionné, MFOPOTUSBUÏHJRVF MÏDPOPNJRVF MF WPMPOUBSJTUF MFUSBOTGPSNBUFVSy

FO QSFNJFS MJFV MBDDFTTJCJMJUÏ BVY DPOOBJTTBODFT  FUMBSÏEVDUJPO EFT DPßUT   -FT FOUSFQSJTFT DIFSDIFOUEPODEFTDBQBDJUÏTFUEFT DFSWFBVYQPVSNPJOTDIFST%BOT DFDPOUFYUF M*OEFFTUUPVKPVSTMB destination de prédilection des out-

TPVSDFVST1PVSEFTFOUSFQSJTFT JOUFSSPHÏFT VOJOHSÏEJFOUJOEJFOFTU EBOTMFNJYEFOFBSPVPGGTIPSJOH "#BOHBMPSF )ZEFSBCBEPV$IFOOBJ M*5FTUBVNFOVFUËUPVUFTMFT sauces : développement.Net ou Java évidemment, mais aussi de plus en

DIFFÉRENTS DRIVERS 1MVTJFVST UZQFT EF NPUJWBUJPOT GBWPSJTFOU MF SFDPVST Ë VO DPOUSBU EFYUFSOBMJTBUJPO4FMPOVOFÏUVEF NFOÏF QBS 'VKJUTV BVQSÒT EF TFT DMJFOUT   EFOUSF FVY WFVMFOU avant tout pouvoir se concentrer sur MFVSTGPODUJPOTTUSBUÏHJRVFT SÏEVJSF MFVSTDPßUT BWPJSBDDÒTËEFOPVWFBVYNPZFOTUFDIOPMPHJRVFT BJOTJ RVBNÏMJPSFSMBRVBMJUÏEFMFVSTFSWJDF jEFTDPNQBHOJFTJOUFSSPHÏFT FTUJNFOURVFDFTUMBDSPJTTBODFEF MFVST BDUJWJUÏT RVJ MFT B QPVTTÏ Ë SFDPVSJSËMFYUFSOBMJTBUJPOx FYQMJRVF 1JFUFS7BO&ZDLFO 4QÏDJBMJTUF0VUTPVSDJOH'VKJUTV%BQSÒTVOFSÏDFOUF ÏUVEFEVDBCJOFU&RVBUFSSB TQÏDJBMJTUFEFTRVFTUJPOTEPVUTPVSDJOH  MFT GBDUFVST DMÏT TPOU BVKPVSEIVJ

Bart Van den Daele, new Vice President Strategic Outsourcing of GTS Southwest Europe d’IBM



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OUTSOURCING

QMVT QSPHSBNNFEFUSBOTGPSNBUJPO  TVQQPSUTFSWJDFT SÏJOHJOFFSJOH PQUJNJTBUJPO UFTUJOHy &RVBUFSSB OPUF BVTTJ RVF MFT ESJWFST Ë MFYUFSOBMJTBUJPO TPOU BVTTJ MBNÏMJPSBUJPO EF MB RVBMJUÏ   MB GMFYJCJMJUÏ GJOBODJÒSF   FU MF UJNFUPNBSLFU   1MVT WJUF  QMVT þFYJCMF  EF NFJMMFVSF RVBMJUÏ &TUDF MB QFSMF EF M*5 RVJ FTU FO KFV  .BJT DF RVJ FTU DMBJSFNFOU FYQSJNÏ DPNNF VOF UFOEBODF  c’est la volonté pour les entrepriTFT EF USBOTGPSNFS MFVST $BQFY FO0QFY MFVSTJOWFTUJTTFNFOUTFO DPßUTPQÏSBUJPOOFMT"KPVUF[ËDFT EFSOJFSTVOFGGFUHSBOVMBJSFDPNNF BWFDMF4BB4PVMF0O%FNBOE QSJY ËMBDPOTPNNBUJPO WPVTEPOOF[ BV$'0EFTBSHVNFOUTEFQMVTFO QMVTGPSUTQPVSMFYUFSOBMJTBUJPO&UDF dans tous les domaines : l’end-user NBOBHFNFOU MFTVQQPSUEFTL CJFO QSÏTFOUDIF[MFTQSFTUBUBJSFTDPNNF Computacenter, Steria, Econocom PV FODPSF (FUSPOJDT  MJOGSBTUSVDUVSF DIF[4JFNFOT 5FMJOEVT *#. PV)1yMBQQMJDBUJG DIF[-PHJDB  $5( 'VKJUTV %FWPUFBN 5$4 "UPT 0SJHJOy

6



DES CHALLENGES À ADRESSER  -F EÏGJ EVO DPOUSBU EFYUFSOBMJTBUJPOFTUCJFOTPVWFOUEFSÏVTTJS ËÏRVJMJCSFSSÏEVDUJPOEFTDPßUTFU QSPGJUBCJMJUÏ j 6OF DPOEJUJPO DJOF RVBOPOFTUMBSÏEVDUJPOEV5$0 %BOTEFTUFNQTÏDPOPNJRVFTEJGýDJMFT DFTUBTTF[GBDJMFEFSÏEVJSFMFT DPßUT DFMBEJUUSPQSÏEVJSFMFTCVEHFUTQFVUBWPJSDPNNFDPOTÏRVFODF EF SBMFOUJS MF QSPýU FU JNQBDUFS MF CVTJOFTT.FTDPOTFJMTFONBUJÒSF EPVUTPVSDJOHTFSBJFOUEÏUBCMJSEFT QBSUFOBSJBUTBWFDMFTGPVSOJTTFVST QMVUÙURVFEFTFMJNJUFSËVOFTJNQMF SFMBUJPOWFOEFVSBDIFUFVS NBJTBVTTJ EFEJTQPTFSEÏWBMVBUJPOTGSÏRVFOUFTFUEFSFTUFSEZOBNJRVFx QSÏDJTF 1JFUFS7BO&ZDLFO 4QÏDJBMJTUF0VUTPVSDJOH'VKJUTV j 6O EFT QSJODJQBVY QSPCMÒNFT MJÏTBVYDPOUSBUTEPVUTPVSDJOHFTU RVBQSÒT MJEFOUJGJDBUJPO FU MBOBMZTFEFTSJTRVFTFUEFTDPOUSÙMFTË mettre en place, il peut se créer un GPTTÏFOUSFEVODÙUÏMFTPCKFDUJGTEF DPOUSÙMFJEFOUJýÏTJOJUJBMFNFOUFUMFVS traduction au niveau du contrat ou du SLA et, de l’autre côté, la mise FOQMBDF MBNBJOUFOBODFFUMFYÏDVUJPOFGGFDUJWFEFDFTDPOUSÙMFTQBS MFQSFTUBUBJSFTVSMFMPOHUFSNF1BS BJMMFVST MFTDPOUSBUTEPVUTPVSDJOH TPOUIBCJUVFMMFNFOUÏUBCMJTEFGBÎPO

SFMBUJWFNFOUSJHJEFFUQPVSQMVTJFVST BOOÏFT DFDJBýOEFQPVWPJSCÏOÏýDJFSEFTBWBOUBHFTEFDPßUJOEVJUT QBSVODPOUSBUEFMPOHUFSNF1PVStant, les activités opérationnelles et MFTPQUJPOTUFDIOPMPHJRVFTRVJMFT supportent évoluent sans cesse et doivent être adaptées en conséRVFODF-BUFOEBODFBDUVFMMFWFST EFTTUSVDUVSFTEFYUFSOBMJTBUJPOQMVT EZOBNJRVFTGBWPSJTFVOEÏWFMPQQFNFOUEFDPOUSBUTEPVUTPVSDJOHQMVT þFYJCMFT QBSMFTRVFMTMFTBDDPSET QFVWFOUDIBOHFSPVÏWPMVFSBWFD MF UFNQT x  DPOUJOVF %PNJOJRVF (FPSHFT %JSFDUFVS&YÏDVUJGFU3FTQPOTBCMFEFTBDUJWJUÏT*53JTLBOE "TTVSBODF DIF[ &SOTU  :PVOH -VYFNCPVSH

.ÐNFT UZQFT EJGGJDVMUÏT EBOT MF DIBNQKVSJEJRVFj*MGBVUHBSEFSË MFTQSJURVVOFPQÏSBUJPOEPVUTPVSDJOHSFWÐUVODBSBDUÒSFTUSBUÏHJRVF QPVSMFOUSFQSJTFRVJZBSFDPVST0S  la réussite de cette opération reste USJCVUBJSFEVTPJOBQQPSUÏMPSTEFMB SÏEBDUJPOEVDPOUSBU$FTUQPVSRVPJ  EJGGÏSFOUTÏMÏNFOUTTPOUËQSFOESF FODPNQUF*MGBVU TFMPONPJ GBJSF QBSUJDVMJÒSFNFOUBUUFOUJPOËMPCKFUEV DPOUSBU BVEFHSÏEFQFSGPSNBODF  BJOTJRVBVYDMBVTFTEBEBQUBUJPO EVTFSWJDF EFSÏWFSTJCJMJUÏ EFQSJYFU SÏWJTJPOEFQSJY FYQMJRVF#FSUSBOE .PVQGPVNB BWPDBUDIF[%F.FFTUFS


OUTSOURCING

NOUVELLES TENDANCES ET NOUVEAUX CONTRATS

Dominique Georges, Directeur Exécutif et Responsable des activités IT Risk et Assurance chez Ernst & Young Luxembourg

Les services prestés doivent corresQPOESFBVYCFTPJOTEVDMJFOUQFOEBOU UPVUFMBWJFEVDPOUSBUEPVUTPVSDJOH Aussi, il est nécessaire de prévoir des EJTQPTJUJGTTFMPOMFTRVFMTMFTTFSWJDFT TBEBQUFSPOUBVYCFTPJOTEVDMJFOUFU BVDPOUFYUFEFDFEFSOJFS%BOTMF même souci, il sera prudent de préWPJSVOFQPTTJCJMJUÏEFSFOÏHPDJFSMF

DPOUSBUBýOÏWFOUVFMMFNFOUEFTPSUJS EVDPOUSBUFODBTEFCPVMFWFSTFNFOUÏDPOPNJRVF$FUUFDMBVTFEF SÏWJTJPOEVQSJYPVEJUFEFjIBSETIJQ xQFSNFUEFODBESFSMFTDPOEJUJPOT EBOT MFTRVFMMFT MFT QBSUJFT TPCMJHFOUËSFEJTDVUFSPVSFOÏHPDJFSMF DPOUSBUx

7JSUVBMJTBUJPO  DMPVE DPNQVUJOH  industrialisation IT, les nouveautés FU DIBOHFNFOUT FO NBUJÒSF EFYUFSOBMJTBUJPO OF NBORVFOU QBT « Beaucoup de sociétés et d’instiUVUJPOT  Ë -VYFNCPVSH DPNNF Ë MÏUSBOHFS POUTVCJVOFSFTUSVDUVSBUJPO QSPGPOEFEFMFVSNPEÒMFEJOUÏHSBUJPO WFSUJDBMFRVJBWBJUÏUÏMBOPSNFEFQVJT EFTEÏDFOOJFT"VKPVSEIVJ MFTÏWPMVUJPOTUFDIOPMPHJRVFTDPVQMÏFTBVY UFOEBODFTEJWFSTFTËMBQSJWBUJTBUJPO  ËMBHMPCBMJTBUJPOJOUFSOBUJPOBMFFUMB EÏSÏHVMBUJPOPOUFODPVSBHÏMÏNFSHFODFEFTPMVUJPOTBMUFSOBUJWFTPV FOUPVUDBTDPNQMÏNFOUBJSFTËDF NPEÒMFJOJUJBM"VUSBWFSTEVOQSPDFTTVTEFUSBOTGPSNBUJPOJOUÏHSBOU MFOTFNCMF EFT DPNQPTBOUFT EF MBDIBÔOFEFWBMFVSEFMFOUSFQSJTF  MFTTQÏDJBMJTUFTFYUFSOFTPOUEPOD QSJTVOFQBSUQSÏQPOEÏSBOUFËDIBRVFOJWFBVEFDFMMFDJ-BDDFOUFTU EÏTPSNBJTNJTTVSMBNBYJNJTBUJPO MB DPOUSJCVUJPOQSPýUBCMFFUMBSFTQPOTBCJMJUÏJOEJWJEVFMMFEFDIBRVFÏMÏNFOU DPOUSJCVUJGËDFUUFDIBÔOFEFWBMFVS $FUUFOPVWFMMFBQQSPDIFSFQSÏTFOUF sans aucun doute une opportunité TBOTQSÏDÏEFOUEFDPIBCJUBUJPOFU EF DPMMBCPSBUJPO QPTTJCMFT FOUSF DMJFOUTFUGPVSOJTTFVSTÏUBCMJFTEBOT



7


OUTSOURCING

VODPOUFYUFEVOFPSHBOJTBUJPONPOEJBMFFUEÏTPSNBJTWJSUVFMMF NBJTË WSBJEJSFJOÏEJUFx FYQMJRVF%PNJOJRVF (FPSHFTEFDIF[&SOTU:PVOH %FOPVWFBVYUZQFTEFDPOUSBUTFUEF NPEÒMFTGPOUBJOTJMFVSBQQBSJUJPOj 0O SFNBSRVF EF QMVT FO QMVT EF DPOUSBUPGGQSFNJDFT%BOTVODMJNBU EFDIBOHFNFOUTQFSNBOFOUT SFDPVSJSËVOQSFTUBUBJSFFYUFSOFRVJQSFOE UPVUFONBJOQFSNFUEFHBHOFSFO FGýDBDJUÏFUEFSÏEVJSFTFTDPßUTFO JOGSBTUSVDUVSF*5x BKPVUF1JFUFS7BO &ZDLFOEFDIF['VKJUTV

UNE ACCÉLÉRATION DU BUSINESS -FTUFOEBODFTWPOUÏHBMFNFOUEF QMVTFOQMVTËVOFJNQMJDBUJPOEBOT le métier du client. Accenture, IBM, "UPT0SJHJO $MFBSTUSFBN $FUSFM )1 &%4  $4$  5BUB  TPOU BVKPVSEIVJ plus considérés comme des BusiOFTT"DDFMFSBUPSTRVFDPNNFEFT 1BJOMFTT4VQQMJFSTj-FNBSDIÏEF MPVUTPVSDJOHFTUTPVTUFOTJPO BENFU MF#FMHF#BSU7BOEFO%BFMF OPVWFBV 7JDF1SFTJEFOU4USBUFHJD0VUTPVSDJOH  (544PVUIXFTU&VSPQFE*#.*MZB DPNNFVOFTPSUFEBNCJHVÕUÏTVS MF NBSDIÏ 0O QPVSSBJU DSPJSF RVF QPVSMFTPVUTPVSDJOHTUSBUÏHJRVFT  MFTDPOEJUJPOTÏDPOPNJRVFTBDUVFMMFTTPOUGBDUFVSTBDDÏMÏSBOUDBSMFT FOUSFQSJTFTTPOUGBDFËEFTFOKFVY

8



EFþFYJCJMJUÏFUEFMJRVJEJUÏT&MMFTTPOU UFOUÏFTEFTFEÏCBSSBTTFSEVOF*5 RVJOFTUQBT$PSF#VTJOFTTx%BOT DFDPOUFYUF FMMFTSFDIFSDIFOUEFT QBSUFOBJSFTRVJQPVSSPOUMFVSTBQQPSUFSEFTDPßUTWBSJBCMFTFUSÏEVJUT0S le lead time dans le monde de l’outTPVSDJOHFTUEFNJOJNVNNPJT0O ne discute pas d’un contrat d’outTPVSDJOHTVSVODBSUPOEFCJÒSF&U BWFD DF NBORVF EF UFNQT  DFUUF QSFTTJPODPOUJOVF MFTQSPKFUTTPOU QMVTTPVWFOUBMMPOHÏTËEFVYBOT QPVSMBEÏDJTJPO VOQBSBEPYF « Mais dans tous les secteurs – appliDBUJPOT TVQQPSU JOGSBTUSVDUVSFoMFT UFOEBODFTTPOUMË*MGBVUBVTTJEJSF RVFMFNBSDIÏFTUQMVTNBUVSF0O OF EJTDVUF QMVT BVKPVSEIVJ TVS MB EVSÏFEFTDPOUSBUT POTBJURVFQBS EÏGBVUJMTTFSPOUMPOHT TPVWFOUTVS BOT0OEJTDVUFQMVTEFMJNQMJDBUJPOx EJU#BSU7BOEFO%BFMF $FRVJBDIBOHÏBWFDMBDSJTFDFTU aussi l’introduction de « Step out SJHIUTx"VKPVSEIVJ QFSTPOOFOFTU sûr de rien et les clauses de sorties ou d’accélération sont devenues les DBTTFUÐUFT&OýO ËDIBRVFEJTDVTTJPO DFTUM6UJMJUZ.PEFMRVJFTUNJT FOKFVBWFDEFTWBSJBCJMJUÏTýOBODJÒSFTTVSMFTDPßUTEFQDEBOTMFT EFVYTFOTj.BJTKFSFUJFOTBVTTJ RVFMFTHFOTDIFSDIFOUQBSMPVUTPVSDJOHVOBDDÒTËMJOOPWBUJPO FU RVFMFCVTJOFTTFTUBVKPVSEIVJDMBJ-

SFNFOU JNQMJRVÏ x "WFD EFT DPODFQUTDIF[*#.DPNNF4NBSUFS $JUJFT 4NBSUFS6UJMJUJFT 4NBSUFS5BY  POQBSMFCJFOEJOUFMMJHFODFEBOTMB NBOJÒSFEFGBJSF-FOFBSTIPSJOHË M&TUPVMPGGTIPSJOHTPOUEFWFOVFT EFTDPNNPEJUÏT&MMFTPGGSFOUEFT SÏEVDUJPOT TPOOBOUFT FU USÏCVDIBOUFT NBJTOPGGSFOUQBTEFTQPJS EFDSPJTTBODFPVEFUSBOTGPSNBUJPO j-FNBSDIÏJSBWFSTMF#10 BVD”VS EFMBDUJWJUÏEFTFTDMJFOUT$IF[*#.  OPVTTPNNFTEÏKËMBSHFNFOUCJFO


OUTSOURCING

Bertrand Moupfouma, Avocat chez De Meester

positionnés dans le procurement, les ýOBODFTFUMBDDPVOUJOH MBHFTUJPO EFMBDIBÔOFMPHJTUJRVFPVMBHFTUJPO EFTSFTTPVSDFTIVNBJOFTx

DES PROMESSES DE CLOUD &OýO SFTUF MB UFOEBODF VMUJNF EF M6UJMJUZ$PNQVUJOHMF$MPVE$PNQVUJOHj-FTUFDIOPMPHJFTÏUBJFOU MË EFQVJT MPOHUFNQT $F RVJ FTU OPVWFBV  DFTU MF GJOBODJBM NPEFM

FUMJOUÏHSBUJPOBWFDMFGSPOUFOEEV DMJFOUx-F$MPVE DFTUTVSUPVUVOF DIBODFJODSPZBCMFQPVSMFSFUPVSEFT HSBOETNPVWFNFOUTPGGTIPSFT$BS MJOUÏHSBUJPO VMUJNF EFT DPVDIFT  MBWJSUVBMJTBUJPOEFCPVUFOCPVUFU MBVUPNBUJTBUJPOFYQMPJUÏFBVNBYJNVNFTUMBNÐNFRVFMPOTPJUFO *OEF TVSMF7JFVY$POUJOFOU DIF[MFT &NFSHFBOUT DIF[M0ODMF4BNy-F DPßUEFMBNBJOE”VWSFFTUEFWFOV SJEJDVMF EBOT MFOWFMPQQF HMPCBMF car tout est standardisé et automa-

UJTÏ%ÒTMPST BTTPDJFSEFUFNQTFO UFNQTVOQSPýMDIFS WBSJBCJMJTÏTVS MBEVSÏFFUNVUVBMJTÏFTUËOPVWFBV QPTTJCMFFO&VSPQFFUË-VYFNCPVSH $FTUMBDPNQSÏIFOTJPONÏUJFSRVJWB HBHOFS$FTUMFQBSJEVOFOPVWFMMF JOEVTUSJFMF#10yUPVKPVSTQSPNJT  CJFOUÙUUFOV



9


CETREL

Cetrel, partenaire de confiance pour l’outsourcing 1PVSEFOPNCSFVTFTFOUSFQSJTFTEFOWFSHVSF MPVUTPVSDJOH FTUEFWFOVNPOOBJFDPVSBOUF"VKPVSEIVJ MF-VYFNCPVSH a tous les atouts pour devenir une place europÊenne de S�G�SFODFFOMBNBUJÒSF Grâce au contexte unique que reprÊsente le statut de PSF, le Luxembourg est le premier pays europÊen à s’être dotÊ d’une vÊritable règlementation du mÊtier d’outsourcing. Aujourd’hui le Grand-DuchÊ est idÊalement placÊ pour offrir des services d’externalisation contrôlÊs aux autres pays de la zone Euro et au-delà, et ce tant vers les grandes entreprises que vers les entreprises de taille plus modeste.

%BOT VO DPOUFYUF Ă?DPOPNJRVF UFOEV  MFT EJSJHFBOUT EFOUSFQSJses sont de plus en plus tentĂŠs de SĂ?EVJSFMFVSTGSBJTFUEFTFEĂ?DIBSHFSEFTTPVDJTEFMFVSJOGSBTUSVDUVSF JOGPSNBUJRVFFUNĂ?UJFSFOFYUFSOBMJTBOUMFVSTBDUJWJUĂ?TQĂ?SJQIĂ?SJRVFT WFSTEFTQSPGFTTJPOOFMTFYQĂ?SJNFOUĂ?T  Ă˝BCMFT FU SFDPOOVT 1PVS DF GBJSF  JMT WFVMFOU QPVWPJS DPNQUFS TVSVOQBSUFOBJSFRVJTPJUĂ‹NĂ?NF de comprendre tous leurs procesTVTJOUFSOFT$FMBWBBVEFMĂ‹EFMB TJNQMFHFTUJPOĂ‹VODPĂ&#x;UNPJOTĂ?MFWĂ? EFMFVSQBSDFUQSPHSBNNFTJOGPSNBUJRVFT-FTEĂ?DJEFVSTEĂ?TJSFOUFO FGGFURVFMBTPDJĂ?UĂ?NBOEBUĂ?FTPJU DBQBCMFBVTTJCJFOEFSĂ?TPVESFMFVST QSPCMĂ’NFTSĂ?FMTRVFEJOOPWFSQPVS EPOOFSEFOPVWFMMFTJNQVMTJPOTĂ‹ l’entreprise.

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Cette innovation permanente est l’ADN même de Cetrel, rÊcompenT�F QBS MF 'MBHTIJQ "XBSE  BUUSJCV� Ë MB TPDJ�U� MB QMVT JOOPWBOUF$FTUFOFGGFUDFUUFDVMUVSF EFMJOOPWBUJPORVJBQFSNJTË$FUSFM EF UPVKPVST TF E�QBTTFS FU PGGSJS BOO�FBQSÒTBOO�FEFTTFSWJDFTË GPSUFWBMFVSBKPVU�FFONPEF4BB4 FU #10 7�SJUBCMF QS�DVSTFVS des services mutualisÊs, et QBSUFOBJSF EF DPOGJBODF EF MB QMBDF GJOBODJÒSF MVYFNCPVSHFPJTF $FUSFM NFUTPOFYDFMMFODFBV service de ses clients, avec des services innovateurs allant entre BVUSF EF MB HFTUJPO DFOUSBMJT�FEVTJHOBM�UJRVFWBMFVSTËUSBWFST TBýMJBMF$FUSFM4FDVSJUJFT ËMBGPVSOJUVSFEF solutions clÊs en main QPVS MBSDIJWBHF FU MB HFTUJPOEPDVNFOUBJSFFO mode outsourcÊ.


Renaud OURY, Vice-PrĂŠsident Shared Services de Cetrel 

11


ÂŞ1IPUPHSBQIZ3BPVM4PNFST

Philippe Houssier, CEO of Siemens IT Solutions & Services 12




SIEMENS IT SOLUTIONS & SERVICES

Software as a Service : A new phenomenon ? 5IFUPQJDPG4PGUXBSFBTB4FSWJDF 4BB4 JTOPUPOMZDPNJOH VOEFSUIFTQPUMJHIUJOUIFUSBEFQSFTTCVUJTTQSFBEJOH JOOVNFSPVTTFDUPST"TTVTUBJOBCMF4BB4DPODFQUTBSF EJTTFNJOBUFECZTPGUXBSFDPNQBOJFTTVDIBT.JDSPTPGU  0SBDMFPS4BMFTGPSDF UIFUPQJDJTBMTPCFJOHEJTDVTTFEBOE BTTFTTFECZUIFCSPBEFSQVCMJD4BB4JTBMXBZTDPOTJEFSFE QBSUPGi$MPVE$PNQVUJOHwJOUIJTDPOUFYU According to Gartner, the worldwide SaaS market will be valued at approx. 14 billion US Dollars in 2013 at a growth rate of 18 percent (CAGR). The topic is essentially not new, a precursor to SaaS was already developed in the past in the form of Application Service Provisioning (ASP for short) models. These models failed if for no other reason than the high costs involved and the unfulfilled promises of ASP providers

A PROGRESSIVE EVOLUTION In contrast to ASP, SaaS appliDBUJPOT BSF NVMUJUFOBOU FOBCMFE XIJDI NFBOT UIBU FDPOPNJFT PG TDBMFDBOCFBDIJFWFE5IFBQQMJDBUJPOT BSF NBEF BWBJMBCMF WJB UIFQMBUGPSNPGUIF*OUFSOFU CJMMFE PO B VTBHF CBTJT JO UIF GPSN PG iQBZBTZPVHPwNPEFMT BOESFBMJ[F UIF UIFPSFUJDBM DPODFQU PG *5 QSPWJTJPOJOHBTBTFSWJDF'SPNB UFDIOPMPHJDBMQFSTQFDUJWF 4BB4JT BOFWPMVUJPOBSZEFWFMPQNFOUSBUIFS UIBOBEJTSVQUJWFUFDIOPMPHZ/FWFSUIFMFTT 4BB4DPVMECFDPOTJEFSFE EJTSVQUJWFGSPNUIFQPJOUPGWJFXUIBU UIFQSPWJTJPOJOHPG*5BTBTFSWJDF PWFSUIF8FCBTBTFSWJDFEFMJWFSZ QMBUGPSNSFQSFTFOUTBQBSBEJHNTIJGU JOUFSNTPG*5

5IF 4BB4 DPODFQU DBOOPU CF WJFXFEJOJTPMBUJPOPG1BB4 1MBUGPSN BTB4FSWJDF BOE*BB4 *OGSBTUSVDUVSFBTB4FSWJDF 4BB4JTQBSUPG $MPVE$PNQVUJOHBOEGPSNTUIFUPQ MBZFSPGBi$MPVE$PNQVUJOHwBSDIJUFDUVSF 4JFNFOT JT DPOUJOVPVTMZ CSJOHJOHIJTJOOPWBUJWFBOERVBMJUZ NJOEFE TQJSJU UP JNQMFNFOU OFX SaaS solutions.



13


CLEARSTREAM SERVICES

Clearstream Services, du BPO dans l’ADN $MFBSTUSFBN4FSWJDFT MF14'QBSOBUVSF DPOUJOVF EBTTFNCMFSEFTQJÒDFTBEEJUJPOOFMMFTËTPOQV[[MF1BJOU NFB#BOL TPONPEÒMFEPVUTPVSDJOHËWBMFVSBKPVU�FQPVS MJOEVTUSJFýOBODJÒSFFVSPQ�FOOFFUJOUFSOBUJPOBMF&OFGGFU  FMMFWJFOUS�DFNNFOUEFNFUUSFËEJTQPTJUJPOFONPEF4BB4 VOFTPMVUJPOOPWBUSJDFQPVSMFTQSPGFTTJPOOFMTEFMBHFTUJPO QBUSJNPOJBMFFOMBOÎBOUVOFQMBUFGPSNF)VCPVWFSUFFU NVMUJE�QPTJUBJSFT6OFQSFNJÒSF   Le concept gÊnÊral d’outsourcing de Clearstream Services, attractif grâce à un modèle de pay-as-you-grow, permet tant à de petites et ambitieuses ou très larges structures, banques privÊes, universelles ou acteurs de l’industrie du fonds de placements,‌ de se doter d’outils state of the art, sans les contraintes techniques ou financières de l’acquisition de la plate-forme. La mutualisation en toute sÊcuritÊ et neutralitÊ est le fer de lance de Clearstream Services, exercÊ par un vÊritable Professionnel du Secteur Financier.

LA FINANCE DANS LE SANG 1BSUOFOBJSFEFOPNCSFVTFTJOTUJUVUJPOTýOBODJÒSFTEFQBSMFNPOEF  $MFBSTUSFBN#BOLJOHBQPVSNJTTJPOMBDIFNJOFNFOU MBDPSS�MBUJPO  MFOSJDIJTTFNFOUFUMBDPOTFSWBUJPO FOUPVUFDPOýBODFEJOGPSNBUJPOT ýOBODJÒSFTQPVSCBORVFTUJFSDFT Ce mÊtier d’intermÊdiaire, nÊ autour EFMBDPOTFSWBUJPOFUEVSÒHMFNFOU MJWSBJTPOEFUJUSFT BEPOO�ËM"%/ EFTBýMJBMF*5 $MFBSTUSFBN4FSWJDFT  MFT N�NFT RVBMJU�T EF OFVUSBMJU�  EFYJHFODF  EF SPCVTUFTTF  EF GJBCJMJU� FU EJOU�HSJU� )BCJUV�F Ë DPOOFDUFSEFTNBTTFTEJOGPSNBUJPOT EBOTVOFBSDIJUFDUVSF*5ËMB pointe, Clearstream Services a mis Ë EJTQPTJUJPO TPO FOWJSPOOFNFOU BVUPVS EBTTFUT UFDIOPMPHJRVFT $FTU BJOTJ RVBQSÒT BWPJS NJT MF DPSF CBOLJOH TZTUFN 5IBMFS EF $BMMBUBã8PVUFST MFGSPOUFOE 5SJQMF"1MVT™E0EZTTFZ FONPEF 4PGUXBSFBTB4FSWJDF MBNFTTBHF-

14



SJF4XJGUFO4FSWJDF#VSFBV ,POEPS  EF3FVUFST MFSFQPSUJOH'34 M".-  MBSDIJWBHF MBGBDUVSBUJPO�MFDUSPOJRVF FO"41y$MFBSTUSFBN�UFOE ËOPVWFBVTPONPEÒMF1BJOUNFB #BOLBWFDVOIVCQPVSMFTH�SBOUT EFGPSUVOF C’est vers une nouvelle dimension EVDPODFQUE0VUTPVSDJOHËWBMFVS BKPVU�FRVFWBFOUSFS$MFBSTUSFBN 4FSWJDFT BVQMVTQSÒTEV#VTJOFTT 1SPDFTT0VUTPVSDJOH MPVUTPVSDJOH EVN�UJFSEFCBORVJFSPVEFQSPGFTTJPOOFMEFMBýOBODF$FTUDFU PCKFDUJGRVFMPVUTPVSDFVSDIFSDIFË BUUFJOESFFOEPUBOUDFTQSPGFTTJPOnels d’outils mutualisÊs de premier QMBODPOKPJOUFNFOUBWFDEFTTFSWJDFT ËWBMFVSBKPVU�FRVJTPOUEJTQPOJCMFT JOIPVTF1BSFYFNQMF $MFBSTUSFBN 4FSWJDFTPQÒSFFUI�CFSHF-VY5SVTU  MFHBSBOUEFT�DVSJU�*5 QBSMBNJTFË EJTQPTJUJPOEVOFJOGSBTUSVDUVSFËDM� QVCMJRVFË-VYFNCPVSH&MMFQFSNFU Ë/PSE&VSPQF1SJWBUF#BOLPV%SFTdner V. Moer Courtens de disposer

EF5IBMFSFONPEFËMBDIBSHFQFSNFUUBOUËDFTCBORVFTEFWBSJBCJMJTFS MFVSTPQ�SBUJPOT*5FOGPODUJPOEFT CFTPJOTEVCVTJOFTT&MMFNBOBHF BWFDMBTPMVUJPO5IPNTPO3FVUFST ,POEPS MFTÞVYýOBODJFST4PDJ�U� GÊnÊrale Securities Services ou de ).0$BQJUBM"EWJTPST&MMFTPVUJFOU BWFD*OGPSNBUJPO.PTBJDMFT$PSQPSBUF"DUJPOTQPVS*/(EBOTEJYQBZT &MMFPGGSF4XJGUFO4FSWJDF#VSFBVFU M".-ËVOFEPV[BJOFEJOTUJUVUJPOT EPOU&BTU8FTU6OJUFE#BOL&UCJFO EBVUSFTFODPSFy $FTUDFUUFDPNCJOBJTPOVOJRVFEF TFSWJDFTRVJGBJUEF$MFBSTUSFBNVO QSFTUBUBJSFËQBSU-ËPV*5FUýOBODF sont intimement liÊes.

(1) Un article spĂŠcifique Ă cette solution se trouve dans le magazine ITnation 25 de juin 2010


Michel Rodriguez, Head of IT External Business de Clearstream Services 

15


ª1IPUPHSBQIZ3BPVM4PNFST

eBRC

16




 Outsourcing by eBRC , une question de confiance %JYBOO�FTBQSÒTTBDS�BUJPO MFYQFSUJTFEF#3$ F#VTJOFTT3FTJMJFODF$FOUSF FORVBMJU�EI�CFSHFVS FUEJOGPH�SBOUJOGPSNBUJRVFOFTUQMVTËE�NPOUSFS BV (SBOE%VDI�EF-VYFNCPVSHDPNNFËMJOUFSOBUJPOBM En termes d’ICT Managed Services (e-Agility services), il faut des mois, voire des annÊes pour Êtablir une relation de confiance entre un client et son prestataire de services IT.

ÂŤ Dans notre partenariat, nous avons DPOTDJFODFRVF#3$BHJUQPVSOPT intĂŠrĂŞts et propose des solutions FGGJDBDFT FU SFOUBCMFT &O NĂ?NF UFNQT F#3$OPVTGBJUDPOĂ˝BODF pour l’utilisation appropriĂŠe de leurs services, sans dĂŠpassement de MJNJUFTx DPNNFOUF3POBME+PPTUFO 0QFSBUJPOBM"SDIJUFDUFU1SPKFDU .BOBHFSDIF[*/(-JGF-VYFNCPVSH S.A. Durant l’implĂŠmentation ou lors de la reprise d’activitĂŠs, le respect EFTEĂ?MBJTFUEFTDPĂ&#x;UTBJOTJRVFMB RVBMJUĂ?EFTUBCMFBVYEFCPSETPOU QSJNPSEJBVY%VSBOUDFUUFQIBTFEF DPMMBCPSBUJPOJOUFOTF MBNPEĂ?MJTBUJPO EFTCFTPJOTNĂ?UJFST MBMJHOFNFOU EFTQSPDFTTVTBJOTJRVFMBQBSGBJUF connaissance et le respect des intervenants sont essentiels. La maturitĂŠ EFOPT1SPKFDU.BOBHFST DFSUJĂ˝Ă?T Prince 2, dans la prĂŠparation et la HFTUJPO EFT j0VUTPVSDJOH "HSFFNFOUTxGBJUMBEJGGĂ?SFODF

&ONPEFPQ�SBUJPOOFM TVSCBTFEF processus ITIL adaptÊs, eBRC met UPVUFO”VWSFQPVSPQUJNJTFSMBRVBMJU�EFTFSWJDF 2P4 NBJTBVTTJMB RVBMJU�EFYQ�SJFODF 2P& BWFDMB mise en place d’outils de monitoSJOHFUEFDPSS�MBUJPOE�WÒOFNFOUT -BGGFDUBUJPOEVOj4FSWJDF"DDPVOU .BOBHFSxE�EJ� WPJYEV$MJFOUBV sein d’eBRC, permet de mesurer en permanence le niveau de service SFOEVQBSSBQQPSUBV4-"�UBCMJ 2VFDFTPJUEBOTMFEPNBJOFýOBODJFS JOTUJUVUJPOOFM KVSJEJRVF N�EJDBM PVJOEVTUSJFM MBQQSPDIFEFMPVUTPVSDJOH jTPVSDFE CZ F#3$x TF CBTFTVSVOFSFMBUJPOEFDPOýBODF S�DJQSPRVFFUDF EÒTMFTQSFNJFST contacts. La mise en place de proDFTTVTFGýDJFOUT EPVUJMT�WPMV�T  EFSFQPSUJOHQFSUJOFOUT NBJTTVSUPVU de transparence sont le ciment dans DFUUFTUSBU�HJFMPOHVFEVS�F

Olivier Lavaux, Manager - e-Agility services d’eBRC 

17


CSC

18




Xxxxxxx CSC opte pour l’Outsourcing dynamique Comment CSC envisage-t-elle l’externalisation ? 6OFQPMJUJRVFEFYUFSOBMJTBUJPOEPJU ÏUVEJFS MB NBOJÒSF EF DPNCJOFS MFT QBSUFOBSJBUT QPVS EÏCPVDIFS TVSVOFTUSVDUVSFEFDPMMBCPSBUJPO optimale. La relation est par conséRVFOUEZOBNJRVF TVJUMÏWPMVUJPOEF l’activité et reste cruciale pendant VOFMPOHVFEVSÏF-PSTRVFMBQSJPSJUÏHMJTTFEFMFGýDJFODFUFDIOJRVF ËMFGýDBDJUÏÏDPOPNJRVF MFTQSPHSBNNFTEBNÏMJPSBUJPODPVWSFOU UPVUMÏWFOUBJMEFTUFDIOPMPHJFTFUFO GSBODIJTTFOUMFTGSPOUJÒSFT'VTJPOOFSMBHFTUJPOEFQSPDFTTVTNÏUJFS #VTJOFTT 1SPDFTT .BOBHFNFOU  #1. ËEFTBQQSPDIFTQMVTUSBEJUJPOOFMMFTEFMFYUFSOBMJTBUJPOQFSNFU Ë $4$ EF SFOESF FYQMJDJUF MJOUFS BDUJPO FOUSF MB UFDIOPMPHJF FU MB USBOTGPSNBUJPOEVD”VSEFNÏUJFS Quels sont les principes de base de cette externalisation dynamique ? /PUSF EÏNBSDIF TF CBTF TVS VO NÏMBOHF EF UFDIOPMPHJFT FU EF QSJODJQFTjNÏUJFSx&MMFSFQPTFTVS 5 piliers : 1. L’accent est mis sur les résultats CVTJOFTT -BDSÏBUJPOEVONPEÒMFEFOUSFQSJTFCBTÏTVSMBDPMMBCPSBUJPO -BEÏRVBUJPOFOUSFMFTDPNQPSUFNFOUTEVDMJFOUFUEVGPVSOJTTFVS -FEÏWFMPQQFNFOUEFNÏDBOJTNFT WJTBOU VOF USBOTGPSNBUJPO EVSBCMF -FQBSUBHFEFMBHPVWFSOBODF des processus

&O GJO EF DPNQUF  MB SÏVTTJUF EF DFUUFBQQSPDIFSFQPTFEBWBOUBHF TVS MFT DBQBDJUÏT DPOKPJOUFT EF UPVTMFTGPVSOJTTFVSTFUEVDMJFOUMVJ même. « Quand nous passons d’une DPMMFDUJPOEFDPOUSBUTËVONPEÒMF DPIÏTJGGPOEÏTVSMBDPMMBCPSBUJPO DPNCJOBOUMFTDPNQÏUFODFT MFTSFTsources et les capacités de certains EFTNFJMMFVSTGPVSOJTTFVSTBVNPOEF EBOTMFCVUEFSÏBMJTFSMFTPCKFDUJGTEV DMJFOU DFMBQFVUEÏCPVDIFSTVSEFT SÏTVMUBUTFYUSBPSEJOBJSFTx EÏDMBSF %PNJOJRVF5IJSFBV $&0FU%JSFDUFVS HÏOÏSBMEF$4$-VYFNCPVSH Pour en savoir plus sur CSC à Luxembourg … -BQSÏTFODFEF$4$Ë-VYFNCPVSH SFNPOUFËBWFDMBTJHOBUVSF EVODPOUSBUHMPCBMEFYUFSOBMJTBUJPO BWFDMFDIJNJTUF%VQPOUEF/FNPVST  RVJEJTQPTFEVOTJUFEFQSPEVDUJPOË $POUFSO$FTUËQBSUJSEFRVF CSC a pris la décision de développer TPOBDUJWJUÏBV-VYFNCPVSHQBSMB DPOTUJUVUJPOEVOFÏRVJQFEÏEJÏFFU EVOFPGGSFEFTFSWJDFTTQÏDJýRVF $FUUFEBUFDPÕODJEFBWFDMBTJHOBUVSF EVOJNQPSUBOUDPOUSBUEFYUFSOBMJTBUJPOEVHSPVQFCBODBJSF$BDFJT FU MB DSÏBUJPO EF MFOUJUÏ 14' EF $4$$4$DPNQUFBVKPVSEIVJ TBMBSJÏTBV-VYFNCPVSHFUDPODFOUSFTFTFGGPSUTFUTPOFYQFSUJTFTVS MFT BDUFVST EV TFDUFVS GJOBODJFS CBORVFT FU TPDJÏUÏT EF HFTUJPO  JOEVTUSJFEFTGPOETFUDPNQBHOJFT d’assurances.

Dominique Thireau, CEO & Directeur général de CSC Luxembourg 

19


CTG

CTG’s outsourced services $5(PGGSFËTFTDMJFOUTEFQVJT-VYFNCPVSHMBDPNCJOBJTPO EFTFSWJDFTFY�DVU�TEBOTOPUSFDFOUSFPQ�SBUJPOOFM t-FTFSWJDFEFTLDFOUSBMJT� QSJYQBS BQQFMTFMPOWPMVNFFU4-"

t-F NPOJUPSJOH BQQMJDBUJG EJTUBOU QSJY QBS TFSWFVS  BQQMJDBUJPO PV QSPDFTTVT

t- B HFTUJPO EFT MPHJDJFMT Ă‹ MB EFNBOEF QSJY QBS QBDLBHF PV QBSEJTUSJCVUJPO

Le service desk centralisĂŠ s’appuie sur les standards ITIL et *40  /PUSF QSFNJĂ’SF MJHOF EBHFOUTRVBMJĂ˝Ă?TSĂ?TPVUMBNBKPSJUĂ? EFT JODJEFOUT FO BOHMBJT  MVYFNCPVSHFPJT GSBOĂŽBJT OĂ?FSMBOEBJTFU BMMFNBOE /PVTOPVTFOHBHFPOT TVSCBTFEF4-"FUOPVTGPVSOJTTPOT EFTSBQQPSUTEĂ?UBJMMĂ?TTVSMFOTFNCMF des appels, les tendances, les pistes d’amĂŠlioration, etc. Le monitoring applicatif distant QFSNFUĂ‹OPTDMJFOUTEFDPOOBĂ”USF MĂ?UBUEFMFVSTBQQMJDBUJPOTDSJUJRVFT FUEFMFVSTQSPDFTTVTCVTJOFTTTBOT EFWPJSJOWFTUJSEBOTVOFJOGSBTUSVDUVSFDPĂ&#x;UFVTF&OQMVTEFGPVSOJSVO panneau de contrĂ´le complet, nous QPVWPOTĂ?HBMFNFOUSĂ?BHJSBVYBMFSUFTKVTRVĂ‹

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La gestion des logiciels TPGUXBSF NBOBHFNFOU Ă‹MBEFNBOEFFTUVO TFSWJDFRVJDPOTJTUFĂ‹QSĂ?QBSFSFU UFTUFS EFT QBDLBHFT EF MPHJDJFMT QPVS EJTUSJCVUJPO .4* FU WJSUVBMJTBUJPO EBQQMJDBUJPO .4 "QQ7

 /PUSFDFOUSFPQ�SBUJPOOFMTFDIBSHF �HBMFNFOU ËEJTUBODF EFMBEJTUSJCVUJPO EFT QBDLBHFT  EF MB NJTF ËKPVSEFTQPMJDFTPVEFMBNJTFË EJTQPTJUJPOEVOTFMGTFSWJDF Des rapports prÊcis perNFUUFOU Ë OPT DMJFOUT d’optimiser l’utilisation des MJDFODFT EFSFOGPSDFSMB T�DVSJU� FU MIPNPH�nÊitÊ de leur parc et de SFOGPSDFSMBTBUJTGBDUJPO et la productivitÊ des utilisateurs.


ª1IPUPHSBQIZ3BPVM4PNFST

CTG

Rénald Wauthier, Managing Director de CTG Luxembourg 

21


INEUM CONSULTING

Externalisation : Se faire accompagner pour rĂŠussir son projet d’entreprise "VKPVSEIVJ MFTQSBUJRVFTEFTPVSDJOH FYUFSOBMJTBUJPO  PGGTIPSF DFOUSFEFTFSWJDFTQBSUBHĂ?Ty TFEJWFSTJĂ˝FOU QPVSNJFVYSĂ?QPOESFBVYCFTPJOTEFTFOUSFQSJTFTDPNNF OPUBNNFOUMBSĂ?EVDUJPOEFTDPĂ&#x;UT MFSFDFOUSBHFTVS MFD”VSEFNĂ?UJFSPVVOFQMVTHSBOEFĂžFYJCJMJUĂ? Pour mener Ă bien ce type de projet, Ineum Consulting, Ă  travers sa division StratĂŠgie et Transformation des Systèmes d’Information, accompagne ses clients en mettant Ă  leur disposition le savoir-faire et l’expĂŠrience de ses consultants, leur offrant ainsi une maĂŽtrise de bout en bout de leur dĂŠmarche d’externalisation – couvrant notamment :

-�WBMVBUJPOTUSBU�HJRVFBMJHOFNFOUBWFDMBTUSBU�HJFEFOUSFQSJTF  QMBOJýDBUJPO EF MFYUFSOBMJTBUJPO  TUSVDUVSBUJPOEVQSPHSBNNFEFYternalisation.

-FTVJWJFUMPQUJNJTBUJPOHFTUJPO EFT DPĂ&#x;UT FU RVBMJUĂ? EV TFSWJDF  suivi de la relation entre utilisateurs oEJSFDUJPOEVTFSWJDFJOGPSNBUJRVF – prestataires de service.

/PUSFDPOOBJTTBODFBQQSPGPOEJF EVNBSDIĂ? QSFTUBUBJSFTEFYUFSOBlisation SI et de ÂŤBusiness Process 0VUTPVSDJOHx DBCJOFUTEBWPDBUT  CFODINBSLFSTy 

- La sÊlection du prestataire : idenUJýDBUJPOQVJTDIPJYEVQSFTUBUBJSF EFTFSWJDFT S�EBDUJPOFUO�HPDJBUJPOEVDPOUSBUFUEFTFTBOOFYFT 4-"  DPOEJUJPOT EF GBDUVSBUJPO  Q�OBMJU�T S�WFSTJCJMJU�y 

-FDPOUSÙMFFUMBSFO�HPDJBUJPO TVJWJEVjCVTJOFTTDBTFxFUBMJHOFNFOUTUSBU�HJRVF SFO�HPDJBUJPO des contrats ou des services.

6OF NĂ?UIPEPMPHJF EF TĂ?MFDUJPO Ă?QSPVWĂ?FFUĂžFYJCMF

-BHFTUJPOEFMBUSBOTJUJPOFUEV DIBOHFNFOUDPOEVJUFEVDIBOHFNFOU  DSĂ?BUJPO EF MB OPVWFMMF PSHBOJTBUJPO FU EF TPO NPEĂ’MF EF HPVWFSOBODF  USBOTJUJPO EFT ressources et processus vers le nouveau prestataire.

22



1PVSDFMB OPUSFDFOUSFEFYQFSUJTF TPVSDJOH EJTQPTF EVOF DPNCJOBJTPOVOJRVFEBUPVUTQPVSWPVT BDDPNQBHOFSBWFDVOFBQQSPDIF DPMMBCPSBUJWF 6OFUPUBMFJOE�QFOEBODFWJTËWJT EFTGPVSOJTTFVST OPVTQFSNFUUBOU d’avoir vos intÊrêts pour seule prÊoccupation.

/PUSFWĂ?DVTVSVOHSBOEOPNCSF EFYQĂ?SJFODFTSĂ?VTTJFT


Loic Dunand, Senior Manager, Stratégie et Transformation des Systèmes d’information chez Ineum Consulting 

23


DEVOTEAM GUIDANCE

Notre mÊtier, vous assurer que vous puissiez faire le vôtre en toute sÊrÊnitÊ! Comment gÊrer efficacement plusieurs systèmes opÊratoires avec des Êquipes toujours plus rÊduites, apporter un meilleur service aux mÊtiers, rÊpondre aux exigences rÊglementaires, amener de la flexibilitÊ dans les coÝts suivant les besoins du moment ? Ce sont ces questions que nous vous proposons d’aborder concrètement ensemble.

MANAGED IT SERVICES PAR DEVOTEAM GUIDANCE &O WVF EF TBUJTGBJSF MFT PCKFDUJGT CVTJOFTT TUSBU�HJRVFT FU PQ�SFS MFVSTTZTUÒNFTEJOGPSNBUJPOT MFT SFTQPOTBCMFT *5 TPOU QMVT RVF KBNBJTDPOGSPOU�TËVOFQSPCM�NBUJRVFEPVCMFBVHNFOUFSMBRVBMJU� du service dÊlivrÊ, tout en rÊduisant les coÝts. %FWPUFBN(VJEBODF4" 14' GPVSOJU EFTTFSWJDFTJOGPSNBUJRVFTTQ�DJBMJT�TFOJOGSBTUSVDUVSFBVYJOTUJUVUJPOT ýOBODJÒSFT BTTVSBODFT JOTUJUVUJPOT QVCMJRVFTFUFOUSFQSJTFTQSJW�FT FU WPVTQSPQPTFBVKPVSEIVJEFYUFSnaliser certaines de vos activitÊs UPVUFOWPVTBTTVSBOUMBRVBMJU�FU MFSFTQFDUEFMBDPOýEFOUJBMJU� BJOTJ RVVOFQMVTHSBOEFÞFYJCJMJU�

24



%FWPUFBN(VJEBODFPGGSFVOTFSWJDF EFYUFSOBMJTBUJPOEFWPUSFTZTUÒNF EJOGPSNBUJPO 4* FUTFOHBHFËFO HBSBOUJSMBCPOOFHFTUJPO MFGýDBDJU� FUVOOJWFBVEFRVBMJU�EFTFSWJDF �UBCMJQBS4-" BasÊes sur les processus ITIL et la mutualisation des ressources, notre BQQSPDIFFUOPUSFFYQFSUJTFWPVT permettent de rÊduire vos coÝts d’opÊration et de vous recentrer sur WPUSFD”VSEFN�UJFS

UN PSF AU SERVICE DES PSFs MAIS PAS SEULEMENT‌ 'PSUEFTPOBHS�NFOU14'QSJNBJSF 1SPGFTTJPOOFMEV4FDUFVS'JOBODJFS  Devoteam Guidance peut prendre UPVUPVQBSUJFEFMBSFTQPOTBCJMJU�TVS

votre SI et intervenir sur votre environnement de production, comme QS�WVQBSMFTDJSDVMBJSFT$44' %BOT DF DPOUFYUF  %FWPUFBN Guidance a dÊveloppÊ une soluUJPOEFHFTUJPOEJOGSBTUSVDUVSFTVS TJUF PV Ë EJTUBODF  TQ�DJBMFNFOU BEBQU�BVYBDUFVSTýOBODJFSTRVJ QFVWFOUFYUFSOBMJTFSFUE�M�HVFSMB SFTQPOTBCJMJU�EFMBHFTUJPOEFMFVS JOGSBTUSVDUVSFBJOTJRVFEFTBQQMJDBUJPOT FOQBSUJFPVFOUJÒSFNFOUË Devoteam Guidance. 'BJSFBQQFMËVO14'QSJNBJSFFTU VOHBHFEFRVBMJU�RVJHBSBOUJU Ë UPVTMFTBDUFVSTEV.BSDI� 14'T FUBVUSFT VOOJWFBVTVQ�SJFVSEF TFSWJDFFUMBTTVSBODFRVFMBTPDJ�U� RVJWPVTBDDPNQBHOFTPJUTBJOFFU pÊrenne.


RĂŠgis Trausch, Managing Director de Devoteam Guidance 

25


ª1IPUPHSBQIZ3BPVM4PNFST

Jean-François Mairlot, Departement Manager Products and Solutions de Telindus 26




TELINDUS

Telindus un outsourcing toujours plus proche du client L’intÊgrateur Telindus vient d’ajouter une couche supplÊmentaire à son offre granulaire de solutions de soutien et de services gÊrÊs pour les besoins de ses clients. Avec une approche pragmatique et sur mesure, l’outsourcing de Telindus Luxembourg est multifacial, kalÊidoscope des temps modernes.

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27


IBM

Outsourcing in times of crisis: how external relationships deliver real business results Turbulent economic times can be a catalyst for significant business change, with opportunities to capture new customers, develop new products and services and pre-serve brand loyalty. Companies with this forward-thinking mindset are turning to out-sourcing, and to IBM in particular, to gain immediate cost efficiencies, as well as to achieve more strategic and transformational business objectives.

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Gilles Ludovic, Sales Manager of IBM Global Technology Services Luxembourg 

29


Septembre 2010 Applications d’entreprise : ERP, CRM et ECM Thèmes : t'PDVTTVSMFTBQQMJDBUJGTËWBMFVSBKPVU�F t"WPJSVOFWVFBHJMFEFTPOFOUSFQSJTF t-FTEFSOJÒSFT�WPMVUJPOT&31FU$3. t-FTBDUFVSTJOÞVFOUTË-VYFNCPVSH

ClĂ´ture : 1er septembre Septembre 2010 2010 1BSVUJPOFUDPOGĂ?SFODF23 septembre Septembre 2010 2010

Contact et RĂŠservation : 4BSBI(VF[TBSBIHVF[!JUOBUJPOFV 5Ă?M 


fiches entreprise

Cetrel 32 Clearstream Services 34 Computacenter PSF 36 CSC 38 CTG 40 Devoteam Guidance 42 eBRC 44 IBM 46 Ineum Consulting 48 Logica 50 Sfeir 52 Siemens IT Solutions and Services 54 Telindus 58


TĂŠl. : +352 35 56 63 13 e-mail : renaud.oury@cetrel.lu

Luc Holper Issuers and acquirers TĂŠl. : +352 35 56 62 24 e-mail : luc.holper@cetrel.lu

Stefanie Huels Merchants TĂŠl. : +352 35 56 62 63 e-mail : stefanie.huels@cetrel.lu

EMPLOYEES IN LUXEMBOURG 180 TURNOVER 46.400.000 E SECTOR Payment Card issuer / acquirer, Financial technology Services ACTIVITIES - Banking & Finance Solutions - Business Process Solutions - Datacenter & Infrastructure Solutions - Outsourcing Solutions - ECM & Storage Solutions CONTACT

Jean-Marc Fandel CEO Tel. : + 352 35 56 62 78 e-mail : jean-marc.fandel@cetrel.lu

Manuel Fischer CIO Tel. : + 352 35 56 62 76 e-mail : manuel.fischer@cetrel.lu

Jean-Paul Bettendorf Senior Vice President

COMPANY PROFILE & COMMERCIAL OFFERS

Renaud Oury Shared Services

Financial technology services have become mission critical for successful banking and financial activities. All financial sector professionals rely on safe and secure data centers and IT infrastructure, robust communication network, effectively managed IT services, access to state of the art software and the certainty to find reliable service providers who are experts, act with integrity and share a sense of purpose in co-creating next generation solutions. SIX Group and Cetrel, the Luxembourg pillar of SIX Group, have been created by their respective banking communities, represented in its shareholders base of 160 banks, to act as Partners of Trust in fulfilling such missions. The Luxembourg operations, embodied by Cetrel, are build on a dual pillar structure of which the first one is the E-Money hub for all payment card related services and the second pillar is dedicated to financial technology services. The E-Money hub is open to card issuers and payment transaction acquirers, as well as merchants to source complete and innovative payment solutions. These can start with access to VISA and Mastercard licenses, the performance of the daily operations, the monitoring of risk and fraud to the set-up of a complete outsourced business service, allowing the client to concentrate on the activities he does best. Acquirers and merchants can also tap into the expertise of SIX Cards & Payments to provide complete point of sale card acceptance infrastructure. The Financial Technology Services are geared towards several of the most critical processes for banks and financial sector professionals. These cover compliant legal reporting, integration of financial data, IT security services and operator services, together with the provision of user contact centers. Taking advantage from the Luxembourg law on e-archiving and its standing as Partner of Trust in the banking community, Cetrel is offering electronic content management in SaaS mode.

Tel. : + 352 35 56 52 69 e-mail : jean-paul.bettendorf @cetrel.lu

Cetrel 10, parc d’activitÊ SyrdalltL- 5365 Luxembourg 5�M t'BY tXXXDFUSFMMVtJOGP!DFUSFMMV 32




Shared Services

kosmo.lu

Co-creating next generation solutions

As the leading payment card processor in Luxembourg, CETREL offers comprehensive solutions for cashless payment. CETREL ensures robust payment settlement for card issuers and merchants. At the same time CETREL is increasingly providing new and innovative financial IT services for banks.

Collection and filing of legal reporting _ As partner of Trust of the Luxembourg Financial Market, CETREL S.A. has developed a state of the art service dedicated to the secured file transfer Integration of Financial Data _ CETREL Securities, the only company entirely dedicated to the management of Security Master File in a SaaS and BPO mode Specialized IT services _ Highly secured IT Services for the financial community _ ASP Services

Technical operator and user contact center for Multiline and Luxtrust _ Specialized in the management of complex and highly secured environments, CETREL S.A. delivers services and support to some of the most critical Luxembourg environments Service provider for National and International Direct Debit solutions _ CETREL S.A. the provider of National Direct Debit services _ CETREL S.A. and SIX Group – Your partners for SEPA direct debits Service provider for e-Archiving and e-Invoicing solutions _ Electronic Content Management in SaaS Mode _ e-Invoicing: The future of payments

For further information, please contact sharedservices@cetrel.lu CETREL S.A. 10, Parc d'ActivitĂŠ Syrdall  L-5365 MUNSBACH www.cetrel.lu


COMPANY PROFILE & COMMERCIAL OFFERS Michel Rodriguez Head of IT External Business

&.1-0:&&4 */-69&.#063(718 4&$503ICT Service Provider ACTIVITIES - Banking & Finance Solutions - Datacenter & Infrastructure Solutions - Outsourcing Solutions - SWIFT Service Bureau Services

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Clearstream Services 42, avenue J. F. Kennedyt--VYFNCPVSHt5ÏM  'BY tXXXDMFBSTUSFBNDPNtJUTFSWJDFT!DMFBSTUSFBNDPN 34




  

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COMPANY PROFILE & COMMERCIAL OFFERS

Olivier Deboeck Managing Director

EMPLOYEES IN LUXEMBOURG 50 EMPLOYEES WORLDWIDE 11.000 TURNOVER 6.200.000 ` SECTOR ICT Service Provider ACTIVITIES - Consultancy and infrastructure services - Datacenter Solutions - Outsourcing Solutions - Collaboration & Unified Communications - IT Recruitment & Staffing COMMERCIAL CONTACT

Jean-Yves Beaulieu Sales Director Tel. : +352 26 29 14 30 e-mail : jean-yves_beaulieu@computacenter.com

Pascal Dumont Operations Director Tel. : +352 26 29 15 60 e-mail : pascal_dumont@computacenter.com

COMPUTACENTER : CUSTOMER FOCUS Computacenter is a leading independent provider of distributed information technology services. To help our customers maximise the value of IT to their business, we offer services at every stage of IT investment. Computacenter can advise customers on their IT strategy, implement the most appropriate technology from a wide range of leading vendors and manage elements of their technology infrastructures on their behalf. Computacenter employs 11,000 people in the United Kingdom, France, Germany, Spain, Belgium, Luxembourg and the Netherlands. Drawing on two decades of experience, Computacenter has great depth of knowledge in providing international IT services. Computacenter's coverage extends to 120 countries for both products and services, supported by our direct businesses and partner network (Computacenter International, CCI) throughout Europe, Asia Pacific and North America. Computacenter PSF organisation focuses on four key domains t.BOBHFE 4FSWJDFT 4FSWJDF %FTL .BOBHFNFOU  %FTLUPQ Management, IMAC, Server Administration, Operating, Asset Management, t*OGSBTUSVDUVSF4FSWJDFT.FTTBHJOH .JDSPTPGU&YDIBOHF-PUVT Notes), Virtualisation (Server, Desktop and Application), Software Packaging (MSI), Monitoring tools, Service Desk Management Tools, Desktop and Server Migration, t3FTPVSDFTPOEFNBOE t-JDFOTJOH$POUSBDU0QUJNJTBUJPOGPS$PTU3FEVDUJPO 4PGUXBSFBOE maintenance Resale Across all lines of business, Computacenter applies a proven ITILbased approach to Service Management and a standard Project Management methodology to deliver projects on time, on budget and to agreed specifications. Customer Focus Computacenter works with its customers, typically large corporate and government organisations, to help them realise the business benefits of ICT through successful Planning, Requisition, Implementation, Support and Management.

Computacenter PSF 45, rue des Scillast-)PXBMEt5Ă?M  'BY tXXXDPNQVUBDFOUFSMVtTBMFTMVY!DPNQVUBDFOUFSDPN 36




NOTRE EXPÉRIENCE À VOTRE SERVICE Aujourd’hui, optimiser la productivité de vos collaborateurs est de plus en plus complexe. Le temps d’indisponibilité de la messagerie, d’un serveur de base de données ou d’un simple PC peut impacter considérablement l’activité de votre entreprise et même porter atteinte à votre image de marque. C’est pourquoi vous devez avoir accès à des services de support adaptés afin de minimiser l’impact de tout incident. Computacenter vous apporte la solution adaptée à la taille de votre entreprise.

MANAGED SERVICES 45, rue des Scillas L-2529 Howald Phone : +(352) 26 29 1-1

Fax : +(352) 26 29 1- 815 Email : infolux@computacenter.com www.computacenter.com


COMPANY PROFILE & COMMERCIAL OFFERS Dominique Thireau CEO and Managing Director, Global Account Executive TĂŠl. : +352 24 83 42 53 e-mail : dthireau@csc.com

EMPLOYEES IN LUXEMBOURG + 100 WORLDWIDE EMPLOYEES 92.000 SECTOR ICT Service Provider ACTIVITIES - Banking & Finance Solutions - Finance Regulatory Solutions - ERP & CRM Solutions - Datacenter & Infrastructure Solutions - Outsourcing Solutions OTHER KEY CONTACT

Didier Demeneix Managing Director, Programme Director, Account Executive

CSC, A WORLD CLASS OUTSOURCING PARTNER CSC has been a pioneer in outsourcing since the early 1990’s and today is one of the world’s leading providers of managed IT and Business Services. Our integrated approach to outsourcing allows for all the elements that a client may wish to include in a specific partnership, drawing on CSC global best practices to manage the business and technology processes and applying CSC's well proven governance methodologies to help adapt services to changing IT and business priorities. Our reputation for outsourcing performance leadership is well recognized by CSC clients and industry analysts alike, as evidenced in CSC’s unique track record in long-term client relationships, many of which are now in 2nd or 3rd generation agreements. Qualities which uniquely position CSC as a world class outsourcing partner include: tCSC’s distinctive, collaborative culture and strong reputation as a flexible, client–intimate partner that creates and sustains value for clients over time tCSC’s breadth and depth of capabilities from IT and business consulting, to outsourcing and systems integration tCSC’s unique state-of-the-art tools, processes and methodologies based on over 50 years of real world experience tCSC’s ability to quickly leverage global capability, experience and IPR through its flexible operating and World Sourcing model tCSC’s deep industry and technical experience from experienced people with a reputation for practical delivery CSC Computer Sciences Luxembourg is the PSF subsidiary of the CSC group, created in 2007. Its primary objective is to develop IT Outsourcing and Managed Services in Luxembourg for both local and European clients, leveraging and promoting the PSF label as a label of quality.

Tel. : +352 24 83 42 54 e-mail : ddemeneix@csc.com

CSC Computer Sciences Luxembourg Goldbell Center 5C – 5, rue Eugène Ruppert --VYFNCPVSHt5�M t'BY tXXXDTDDPNMV 38




DOING BUSINESS

IN THE CLOUD WHERE TO START ?

Most large organisations can benefit from selective use of the cloud. But where? As the world’s leading independent information technology services company we can help you reach the right decisions to make the shift to cloud computing risk-free and successful. CSC.COM/CLOUD

BUSINESS SOLUTIONS TECHNOLOGY OUTSOURCING


PROFIL DE L’ENTREPRISE ET OFFRES COMMERCIALES

CTG LUXEMBOURG PSF CTG Luxembourg PSF (Professionnel du Secteur Financier) est une SociÊtÊ de Services en IngÊnierie Informatique de premier plan de plus de 120 personnes, consacrant son activitÊ à assister les institutions financières (ou toutes autres organisations PSF) à atteindre leurs objectifs en utilisant plus efficacement leurs systèmes d’information. Nous augmentons le R.O.I. de nos clients en leur offrant un engagement et des rÊsultats mesurables. Nos solutions sont modelÊes pour rÊsoudre des problèmes de haute prioritÊ dans le milieu de l’IT et du business. Ils incluent la Regulatory Compliance (Sox,BâleII, MiFid), le Test (fonctionnel, de charge et de performance), le dÊveloppement et l’intÊgration de logiciels et IT Service Management (basÊ sur ITIL) Notre politique RH se veut particulièrement humaine et attrayante. Elle se caractÊrise par des formations de pointe et un suivi de carrière intensif. CTG est attachÊ a certaines valeurs telles que l’honnêtetÊ, la franchise, l’ouverture d’esprit, une attitude positive, le respect, le sens des initiatives et enfin, l’Êpanouissement dans son travail

RĂŠnald Wauthier Directeur TĂŠl  FNBJMSFOBMEXBVUIJFS!DUHDPN

&.1-0:²4 "6-69&.#063(120 SECTEUR ICT Service Provider "$5*7*5²4 - Business Intelligence Solutions - Business Process Solutions - Development Consultancy and Services - Outsourcing Solutions - IT Recruitment & Staffing $0/5"$5$0..&3$*"-

Richard Catellani FNBJM*OGPMV!DUHDPN

CTG Luxembourg PSF 10 A, zone de Bourmicht, rue des MĂŠrovingienst-#FSUSBOHF 5Ă?M t'BY tXXXDUHDPN 40




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e-mail : regis.trausch@devoteam.lu

EMPLOYÉS AU LUXEMBOURG 50 EMPLOYÉS WORLDWIDE 4.450 SECTEUR ICT Service Provider ACTIVITÉS - Development Consultancy and Services - Datacenter & Infrastructure Solutions - Outsourcing Solutions - Collaboration & Unified Communications - IT Training Services

PROFIL DE L’ENTREPRISE ET OFFRES COMMERCIALES

RĂŠgis Trausch Managing Director

CONNECTING BUSINESS & TECHNOLOGY 15 ans après sa crÊation, le Groupe Devoteam est devenu le n°1 en Europe du conseil et de l’ingÊnierie dans les technologies de l’information, spÊcialisÊ dans l’infrastructure du système d’information. Ce succès nous le devons à la confiance et à la fidÊlitÊ de nos clients, de nos partenaires et à l’engagement de nos Êquipes. Reconnue sur le marchÊ comme spÊcialiste des technologies Microsoft, Devoteam Guidance dispose d’une offre de services de conseil et de rÊalisation, d’intÊgration de systèmes et de formation. Les domaines d’expertises couvrent autant l’infrastructure que les applications d’entreprise, pour les plate-formes Windows et Unix, les environnements .NET et Java, ainsi que l’intÊgration de systèmes. L’ensemble de nos activitÊs couvre 3 domaines: t4PMVUJPOTFU4FSWJDFTEBOTMFTEPNBJOFTEFYQFSUJTFTFUUFDIOPlogiques suivants: l’infrastructure et le dÊveloppement applicatif, analyse et implÊmentation, pour les plate-formes Windows et Unix, les environnements .NET et Java ainsi que l’interconnexion PC en rÊseau avec mainframes. t-B'PSNBUJPORVJDPNQSFOEEFTDPVSTDBMFOESJFS TVSNFTVSFPV personnalisÊs. Devoteam Guidance figure parmi les plus grands centres d’Êducation en Belgique et au Luxembourg, vraisemblablement le plus complet en matière de solutions Microsoft et SUN, mais aussi VMWare, Citrix, Oracle, BO, ... t-*OU�HSBUJPOEFTZTUÒNFTRVJOPVTQFSNFUEFQSPQPTFSEFTTPMVtions d’infrastructure performantes et modernes, en distribuant le matÊriel PC, les serveurs, SAN et les pÊriphÊriques des plus grandes marques, ainsi les logiciels associÊs.

CONTACT COMMERCIAL

Cyrille Gobert Sales Manager TĂŠl. : +352 31 37 36 e-mail : cyrille.gobert@devoteam.lu

Certifications : Microsoft Gold Partner, HP Preferred Partner 2010,Sun Partner, Citrix Silver Solution Partner, Oracle University, BMC.

Devoteam Guidance  SPVUFEFT$BOUPOTtL-8399 Windhof (Koerich) 5Ă?M t'BY tXXXEFWPUFBNMVtJOGP!EFWPUFBNMV 42




DEVOTEAM, GROUPE DE CONSEIL EN TECHNOLOGIES DE L’INFORMATION ET DE LA COMMUNICATION

Notre expertise : votre atout business. ”

AMÉLIORER VOTRE PERFORMANCE GRÂCE AUX TECHNOLOGIES Devoteam est une société internationale de conseil qui offre à ses clients des savoir-faire à haute valeur ajoutée dans le management et la performance de systèmes d’information. Fort de plus de 4500 collaborateurs, le Groupe est présent dans 23 pays en Europe, en Afrique du Nord et au Moyen-Orient. La combinaison d’une offre de conseil et d’une offre de solutions technologiques permet à Devoteam d’apporter à ses clients un conseil indépendant et des solutions performantes dans l’alignement de leur système d’information avec leurs objectifs stratégiques. www.devoteam.com

CONNECTING BUSINESS & TECHNOLOGY


COMPANY PROFILE & COMMERCIAL OFFERS

eBRC, YOUR LEADING PARTNER IN BUSINESS RESILIENCE Since its foundation in 2000, eBRC has kept offering state-of-theart, coherent and flexible solutions and is now the uncontested leader in Business Resilience Services in Luxembourg and in the Greater Region. eBRC ambition is to develop a centre of excellence and expertise in Business Resilience in the heart of Europe, to support national and international clients desiring to develop in total confidence. eBRC operates four highly secured interconnected Data Centres, up to Tier IV classified and Systrust certified. These state-of-the-art installations coupled with unlimited connectivity are eBRC’s key to success when answering clients’ needs for deployment and expansion, both locally and globally. As Professional of the Financial Sector, eBRC has developed a holistic Business Resilience approach based on: tConsulting services, guiding the client in its quest for resilience; tBusiness Continuity services, providing dynamic  business as usual  solutions in case of adversity; tBusiness Agility services, giving businesses faster time to market abilities through IT outsourcing.

Yves Reding General Manager TĂŠl. : +352 26 06 1 e-mail : info@ebrc.lu

EMPLOYEES IN LUXEMBOURG 85 SECTOR ICT Service Provider

eBRC local team of Project Managers, Engineers, Consultants and Facility Managers has unique qualifications and certifications covering the entire process of Business Continuity, Disaster Recovery, Information Security and ICT Outsourcing services in a proactive way.

ACTIVITIES - Business Process Solutions - Security Solutions - Datacenter & Infrastructure Solutions - Outsourcing Solutions - ECM & Storage Solutions

Already granted “ Best Data Centre Operator Europe 2008 �, eBRC was awarded “ Best Managed Services Provider � and “ Best Risk Mitigation Service Provider 2009 � at the London DCE Awards. It was also honored as “ Best Hosting Service Provider � and “ Best Information Security & Data Management Company � at the Luxembourg ICT Awards in 2008 and 2009.

COMMERCIAL CONTACT

Alexander Duwaerts Director Client Development Tel. : +352 26 06 1 e-mail : info@ebrc.lu

eBRC, e-Business & Resilience Centre 5, rue Eugène RupperttL-2453 Luxembourg 5Ă?M t'BY tXXXFCSDMVtJOGP!FCSDMV 44




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COMPANY PROFILE & COMMERCIAL OFFERS Pascal Lanser Director IBM Luxembourg Tel  FNBJMQBTDBM@MBOTFS!CFJCNDPN

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IBM Belgium sprl/bvba Luxembourg Branch 1, Ceinture Um SchlasstL-5880 Hesperange 5Ă?M t'BY tXXXJCNDPNCFFO 46




Conversations for a Smarter Planet: 22 in a Series

Smarter clouds on the horizon. In previous installments of this ongoing conversation, we have talked about the need for information technology itself to become smarter. Despite enormous advances in computing power, the world’s IT infrastructure - already under severe stress from today’s computing tasks - could easily become overwhelmed by the onrushing complexity and unprecedented data generated by nearly a trillion instrumented and interconnected devices, objects, processes and people. Fortunately, help is at hand. It comes in the form of a new model called “cloud computing”, in which processing, storage, networking and applications are accessed as services over networks - public, via the Internet; or private, via intranets. It makes possible a new level of system intelligence - also known as “service management” - with the potential to secure, authenticate, customize and just plain keep up with the coming wave of data complexity and volume. Importantly, just as the clouds above us are differentiated cirrus, stratus, cumulus - the smart clouds of a smarter planet will develop around particular tasks. They will be optimized

for workloads as diverse as software development and virtual desktops, as smarter traffic management and smarter retail. Some will enable entire business and civic ecosystems to function more smoothly. For instance, consider the city of Wuxi in southeastern China, which developed a “cloud services factory” to provide computing resources to local companies. Software developers can access new resources in minutes, and new businesses can hit the ground running. Wuxi now has the potential to provide services to hundreds of small and mediumsized companies, which represent the future of a city that sees itself as an engine for growth. Around the world, IBM is working with banks, telecommunications providers, retail firms, governments and universities to use clouds to optimize for specific economic and societal goals, and to infuse their technology systems with IBM’s unique depth of expertise. All because smarter clouds are now gathering on the horizon. Let’s build a smarter planet. Join us and see what others are thinking at ibm.com/ibm/cloud

IBM, the IBM logo, ibm.com, Smarter Planet and the planet icon are trademarks of International Business Machines Corporation, registered in many jurisdictions worldwide. Other product and service names might be trademarks of IBM or other companies. A current list of IBM trademarks is available on the Web at “Copyright and trademark information” at www.ibm.com/legal/copytrade. shtml. © IBM Corporation 2010. All rights reserved.


PROFIL DE L’ENTREPRISE ET OFFRES COMMERCIALES Loïc Dunand Senior Manager (Département Strategie et Transformation des Systèmes d’information)

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Ineum Consulting est une société de conseil en stratégie, organisation et management. Ineum Consulting assiste ses clients dans la réalisation de leurs choix stratégiques, opérationnels et technologiques, en toute objectivité. Les services proposés par Ineum sont basés sur la combinaison d’une connaissance approfondie des métiers de ses clients et d’une capacité à mettre en oeuvre des solutions spéci¿ques, aux plans des process, de l’organisation et du management. Ineum Consulting, fort de 1 100 collaborateurs présents en Australie, Algérie, Belgique, France, Etats-Unis, Italie, Maroc, Luxembourg, Suisse et au Royaume-Uni, fait partie du Management Consulting Group Plc, coté au London Stock Exchange. Pour plus d’information : www.ineumconsulting.com


Tel. : +352 26 51 47 1 e-mail : sebastien.genesca@logica.com

EMPLOYEES IN LUXEMBOURG 160 EMPLOYEES WORLDWIDE 40.000 TURNOVER 15.250.000 E SECTOR ICT Service Provider ACTIVITIES - Business Intelligence Solutions - Business Process Solutions - Development Consultancy and Services - Outsourcing Solutions - ECM & Storage Solutions COMMERCIAL CONTACT

Jean-Louis Basso Business Director ( European Institutions )

Laurent Perrot Business Development Manager ( European Institutions )

Vincent Schaus Business Development Manager ( Finance & Insurance )

COMPANY PROFILE & COMMERCIAL OFFERS

SĂŠbastien Genesca Managing Director

LOGICA, A TRUSTED INNOVATION PARTNER Logica is a leading IT and business services company, employing 40,000 people across 36 countries. Our solutions and services span consultancy, design, systems integration and value-based applications and business process outsourcing. In Luxembourg, Logica employs 160 people who are able to deliver high quality IT services to its customers. For almost 20 years, Logica Luxembourg has developed solid skills and proven experience in project management and technical expertise. Outsourcing Trust our end-to-end approach - combining consultancy, system integration and outsourcing – to provide you with the business processes, applications and infrastructure to build the future. With an in-depth understanding of your local business landscape, our unique blended delivery model ensures you receive the most cost-effective solution. Our years of experience in process optimization, the entire application lifecycle and flexible infrastructure management ensure you always receive the right service that works for you. Our constant strive towards innovation ensures our solutions always deliver improved efficiencies. Blended Delivery Model Two heads are better than one. But many heads put together, blending global knowledge of workable business models and local expertise in languages and cultures? That’s something worth calling on. It’s what your business deserves. Isn’t it? After all, your operational requirements are locally specific, so shouldn’t your outsourcing solution be too? Reducing cost and risk – all the way along the process – while delivering the highest levels of quality and added value. So how do you benefit from these resources? With our blended delivery model that combines face-to-face interactions with onshore, nearshore and offshore expertise. We predict that our blended delivery model for outsourcing will change the way you view collaboration forever. It’s a value chain at its workable best. Putting your needs first, from start to finish.

Logica Luxembourg  [POFEBDUJWJUĂ?EF#PVSNJDIUt-#FSUSBOHF 5Ă?M t'BY tXXXMPHJDBDPNtMPHJDBMV!MPHJDBDPN 50




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PROFIL DE L’ENTREPRISE ET OFFRES COMMERCIALES

Julien Maujol

Directeur OpĂŠrationnel Sfeir Benelux e-mail : maujol.j@sfeir.lu

PLUS QU’UNE APPROCHE, UNE SIGNATURE Avec plus de 20 ans d’expÊrience en France et au Luxembourg, la signature SFEIR est un gage d’expertise dans le pilotage des projets informatiques de nos clients. Une signature, c’est une marque reconnaissable, identifiable, dont l’auteur peut se prÊvaloir. C’est ainsi que nous identifions le service que nous offrons aux nombreuses organisations qui nous ont fait et nous font encore confiance. La connaissance et la maÎtrise de nos mÊtiers appliquÊes au secteur des affaires, nous permettent de segmenter nos activitÊs en trois domaines de compÊtences : - Conseil et audit en Systèmes d’Information suivant ISO, ITIL et CMMI - DÊveloppement et IntÊgration de solutions orientÊs objet Java, GWT, .Net - Business Intelligence BO, Hyperion

EMPLOYÉS AU LUXEMBOURG 41 CHIFFRE D'AFFAIRES 5.000.000 E NOMBRE DE RÉFÉRENCES (CLIENTS) LUXEMBOURGEOISES 200 SECTEUR ICT Service Provider ACTIVITÉS - Banking & Finance Solutions - Business Process Solutions - Development Consultancy and Services - ERP & CRM Solutions - Outsourcing Solutions

La rÊussite ÊprouvÊe dans ces trois activitÊs est tributaire d’une combinaison intelligente entre les standards du marchÊ et une gestion efficace du capital humain. C’est pourquoi nos Êquipes sont formÊes en permanence en fonction de leurs besoins ou de ceux de nos clients. Cette approche, notre signature, est gÊnÊratrice de valeur ajoutÊe pour une organisation, la vôtre. La force d’une entreprise s’accomplit par la qualitÊ de ses hommes.

CONTACT COMMERCIAL

Arnaud Waller

Account Manager TĂŠl. : +352 26 54 47 1 e-mail : waller.a@sfeir.lu

SFEIR Benelux 32A, rue Zenon BernardtL-4031 Esch-sur-Alzette 5Ă?M t'BY tXXXTGFJSDPNtNBVKPMK!TGFJSMV 52




Développement au Forfait

Tierce Maintenance Applicative *LY[PMPt0:6 !WHY

Certificat n°132309

Projet informatique Développé SFEIR Benelux, filiale du Groupe SFEIR, conçoit et réalise des projets informatiques de haut niveau. Reconnue pour la qualité de ses services, la maîtrise des nouvelles technologies et sa grande réactivité, SFEIR répond précisément aux besoins spécifiques des entreprises.

www.sfeir.com


COMPANY PROFILE & COMMERCIAL OFFERS

Philippe Houssier Chief Executive Officer Tel. : +352 43 84 38 05 e-mail : philippe.houssier@siemens.com

EMPLOYEES IN LUXEMBOURG 51 - Siemens IT Solutions and Services 30 - Siemens IT Solutions and Services Finance (entitĂŠ PSF) 21

ONE- STOP SHOPPING FOR ALL YOUR SOURCING NEEDS Siemens IT Solutions and Services is the IT Service Company of the Siemens Group. With proven experience and deep industry-specific expertise we are exceptionally qualified to deliver innovation with measurable performance in the public sector and private enterprise. Today and in the future, it will be the quality, security and reliability of your IT environments that will govern your success. Siemens IT Solutions and Services offers you the complete chain of information technology solutions and services. Outsourcing is also part of the value oriented strategy of many leading companies. With our innovative outsourcing solutions we offer greater flexibility for financial investments combined with state-of-the art technology solutions. No matter what type of outsourcing you select, we will be your partner for the long term, offering high levels of quality, reliability and security. Depending on your company's objectives, we provide customer-specific business models, single-step outsourcing and flexible cooperation agreements. Finally, our Business Solutions provide you with new opportunities for efficient business structures and processes. They support the relationships with suppliers, partners and customers, help you manage business data and processes, and allow you to use new electronic sales and distribution channels. By seamlessly integrating all business processes, from order entry to shipping, we can optimize delivery times, capacities, inventory and production flows.

SECTOR ICT Service Provider ACTIVITIES - Business Intelligence Solutions - Security Solutions - Development Consultancy and Services - ECM & Storage Solutions - ERP & CRM Solutions - Outsourcing Services COMMERCIAL CONTACT

Alain Kaiser Chief Financial Officer Tel. : +352 43 84 38 24 e-mail : alain.kaiser@siemens.com

Siemens IT Solutions and Services 20, rue des PeuplierstL-2328 Luxembourg - Hamm 5Ă?M t'BY tXXXTJFNFOTDPNJUTPMVUJPOTtJOGPMV!TJFNFOTDPN 54




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Siemens IT Solutions and Services Outsourcing Solutions for IT

www.siemens.lu/it-solutions


PROFIL DE L’ENTREPRISE ET OFFRES COMMERCIALES Christian HAUX Marketing & Sales Director TÊl. : +352 45 09 15 1 e-mail : christian.haux@telindus.lu

EMPLOYÉS AU LUXEMBOURG 330 EMPLOYÉS WORLDWIDE 17.500 SECTEUR ICT SERVICE PROVIDER

DES SOLUTIONS INTÉGRÉES DE BOUT EN BOUT Telindus offre des services et des solutions bout-en-bout dans le domaine des Technologies de l’Information et des Communications au Grand-DuchÊ. Avec le souci constant d’accompagner nos clients à leur rythme dans l’Êvolution de leur entreprise, Telindus est aujourd’hui votre partenaire incontournable sur le marchÊ luxembourgeois, capable de comprendre et de traduire les besoins de votre entreprise en solutions ICT. Parce que nous sommes à l’Êcoute de nos clients et que nous comprenons leurs besoins, nous avons adaptÊ notre large Êventail de solutions et de services à chaque typologie de clients et selon les attentes spÊcifiques de chacun d’entre eux. Avec une approche centrÊe sur les besoins de nos clients, Telindus Luxembourg se positionne comme l’interlocuteur privilÊgiÊ des entreprises et des administrations. Conscient de l’Êvolution constante du marchÊ, Telindus a rÊcemment repositionnÊ sa stratÊgie en introduisant des solutions bout-en-bout rÊpondant ainsi à l’ensemble des exigences clients, en leur permettant ainsi d’avoir un interlocuteur unique maÎtrisant l’ensemble de leurs besoins. Ils profitent ainsi d’une synergie entre nos diffÊrentes offres et solutions convergentes. Cette complÊmentaritÊ des services reprÊsente de rÊels bÊnÊfices pour le client final tant dans la simplification que dans la bonne maÎtrise des coÝts. Notre centre de formation professionnelle, le Telindus Training Institute, est Êgalement un maillon parfaitement intÊgrÊ dans notre offre de solutions end-to-end.

ACTIVITÉS - Security Solutions - Outsourcing Solutions - Datacenter & Infrastructure Solutions - Network Solutions - Collaboration & Unified Communications - IT Training Services

Telindus 81-83, route d'Arlon tL-8009 Strassen 5Ă?M t'BY tXXXUFMJOEVTMVtDPOUBDU!UFMJOEVTMV 56




We are listening to your business

Certains vous proposent les solutions que vous attendez. Chez Telindus, nos consultants préfèrent vous apporter une solution que vous n’attendiez pas.

Chez Telindus, nos consultants sauront vous écouter, vous comprendre et vous proposer les solutions qui amélioreront la productivité et la compétitivité de votre entreprise. Rencontrez-les et découvrez toutes les solutions Datacenter de Telindus. www.telindus.lu

Consult | Integrate | Manage | Outsource Copyright © 2010 Telindus


Annuaire des entreprises Accenture Luxembourg

Bull Luxembourg

46A, avenue JF Kennedy L-1855 Luxembourg Tel.: +352 26 42 31 Fax : +352 26 42 32 33 www.accenture.lu

Altheys

Z.a.r.e Ilot Ouest – bâtiment MGM L- 4384 Ehlerange 5�M  'BY  contact@altheys.com www.altheys.com

40 rue Pafebruch L-8308 Capellen TĂŠl: +352 45 69 45 63 22 'BY  info@bull.lu www.bull.lu

Callataÿ & Wouters Parc d’activitÊs de Mamer Capellen, Pafebruch, 89E L-8308 Capellen TÊl: +352 46 65 48 1 Fax: +352 46 65 49 company@c-w.lu www.cw-thaler.com

AMS SYSTEMS PSF 69, rue d’Itzig L-5231 Sandweiler 5�M  'BY  info@amssys.lu www.amssys.lu

Cetrel

Atos Origin Luxembourg 2 rue Nicolas BovĂŠ L-1253 Luxembourg 5Ă?M  Fax: +352 31 38 83 info.lu@atosorigin.com www.atosorigin.comlu

10, parc d’activitÊ Syrdall L- 5365 Luxembourg TÊl.: + 352 35 56 61 'BY  info@cetrel.lu www.cetrel.lu 66, rue de Luxembourg L-4221 Esch-sur-Alzette TÊl. +352 54 55 80 820 Fax: +352 54 55 80 40 1 michel.held@clariance.lu www.clariance.lu

Clearstream Services

AUSY Luxembourg PSF 63, rue de Rollingergrund L-2440 Luxembourg Tel.: +352 45 39 11 Fax : +352 26 45 90 34 www.ausy.lu info@ausy.lu

BT Global Services

12 rue Eugène Ruppert L-2453 Luxembourg 5�M  Fax: +352 40 56 39 www.btglobalservices.com

58



3PVUFE&TDI --VYFNCPVSH 5Ă?M  Fax: +352 26 20 12 98 info@contraste.com www.contraste.com

CSC Computer Sciences Luxembourg Goldbell Center 5C 5, rue Eugène Ruppert L-2453 Luxembourg TÊl.: +352 24 83 42 60 Fax : +352 24 83 42 58 www.csc.comlu

Clariance

Aubay

38, parc d’activitÊs L-8308 Capellen TÊl.: + 352 29 92 50 1 Fax : + 352 29 92 51 info@aubay.lu www.aubay.com

Contraste Europe

CTG Luxembourg PSF 10A, rue des MĂŠrovingiens -#FSUSBOHF 5Ă?M  'BY  info.lu@ctg.com www.ctg.com

42, avenue J. F. Kennedy L-1855 Luxembourg TĂŠl. : +352 24 33 24 34 Fax : +352 24 36 32 43 4 www.clearstream.com it.services@clearstream.com

Datacenter Luxembourg

Computacenter PSF

Deloitte

45, rue des Scillas L-2529 Howald TĂŠl. : +352 26 29 11 Fax : +352 26 29 18 15 www.computacenter.lu saleslux@computacenter.com

2, rue LĂŠon Laval --FVEFMBOHF TĂŠl. : +352 26 19 16 1 Fax : +352 26 20 29 96 www.dclux.com sales@dclux.com

560, rue de Neudorf L-2220 Luxembourg TĂŠl.: +352 45 14 51 Fax: +352 45 14 52 40 1 contactlu@deloitte.lu www.deloitte.lu


Demets&Heuskin

3-5, route d’Arlon L-8399 Windhof 5Ă?M  Fax: +352 24 61 11 60 info@demetsheuskin.eu www.demetsheuskin.eu

EDS

8 rue Henri Schnadt L-2530 Luxembourg 5Ă?M  'BY  delphine.bernard@eds.com www.eds.com

Ernst&Young

Devoteam

 SVFEFT$BOUPOT L-8399 Windhof (Koerich) 5Ă?M  'BY  info@devoteam.lu www.devoteam.lu

Dimension Data

West Side Village, 89D Rue Pafebruch L-8308 Capellen TĂŠl: +352 25 48 25 1 Fax: +352 25 48 30 info.lu@eu.didata.com www.dimensiondata.comlu

Easi

55 val Fleuri L-1526 Luxembourg TĂŠl: +352 26 18 58 11 Fax: +352 26 18 58 00 info@easi.lu www.easi.lu

eBRC, e-Business & Resilience

Centre 5, rue Eugène Ruppert L-2453 Luxembourg TÊl.: +352 26 06 1 Fax : +352 26 06 20 90 info@ebrc.lu www.ebrc.lu

Econocom PSF

4 Rte d’Arlon L-8399 Windhof TĂŠl: +352 39 55 50 'BY  econocompsf.lu@econocom.lu www.econocom.com

1BSDEBDUJWJUĂ?4ZSEBMM L-5365 Munsbach TĂŠl: +352 42 12 41 Fax: +352 42 12 45 55 5 ernst.young@lu.ey.com www.ey.comLuxembourg

Fujitsu Technology Solutions

20, rue des Peupliers L-2328 Luxembourg-Hamm Tel.: +352 26 09 91 Fax :+352 26 09 98 95 http://lu.fujitsu.com info.luxemburg@ts.fujitsu.com

Getronics PSF Luxembourg

15 rue des Scillas L-2529 Howald TĂŠl: +352 48 30 15 1 'BY  info.belgium@getronics.com www.getronics.lu

GFI

4, ancienne route d’Arlon L-8399 Windhof TÊl. : +352 26 25 45 Fax : +352 26 25 45 45 www.gfibenelux.com infolu@gfi.lu

Global IT Services

IBM Belgium

Luxembourg Branch 1, ceinture Um Schlass L-5880 Hesperange TĂŠl. : +352 36 03 85 1 Fax : + 352 36 04 16 www.ibm.com / be / en

iBO Solutions 9, Rue des Trois Cantons L-8399 Windhof TĂŠl.: +352 26 10 88 53 Fax: +352 24 61 12 33 ask@ibo.lu www.ibo.lu

ICBS EBBC Block D, 6D, Route de Trèves L-2633 Senningerberg 5Ă?M  'BY  ronald.kusch@icbs.lu www.icbs.lu

Ineum Consulting 41 Z.A . Am Bann --FVEFMBOHF 5Ă?M  'BY  infoluxemburg@ineum.com www.ineumconsulting.com

InTech

44 rue de la vallĂŠe L-2661 Luxembourg TĂŠl.: +352 26 25 95 30 'BY  info@gits.lu www.gits.lu

BWFOVFEFMB-JCĂ?SBUJPO L-3850 Schifflange TĂŠl: +352 53 11 53-1 Fax: +352 53 15 93 info@intech.lu http://www.intech.lu

Hewlett Packard

IT Luxembourg

Bâtiment Vega Center, SVF1BGFCSVDI L-8308 Capellen TÊl: +352 49 92 61 Fax: +352 49 23 08 www.hp.comlu

4, rue de Kleinbettingen L-8362 Grass TĂŠl.: +352 621 35 58 85 info@itluxembourg.lu www.itluxembourg.lu



59


Annuaire des entreprises itrust consulting

M-PLIFY

PricewaterhouseCoopers

rue du Commerce L-3895 Foetz 5Ă?M  'BY  info@itrust.lu www.itrust.lu

21, rue Glesener L-1631 Luxembourg TĂŠl. : +352 26 18 46 1 Fax : +352 26 18 46 94 6 info@alarmtilt.com www.alarmtilt.com

400 Rte d’Esch --VYFNCPVSH TÊl: +352 49 48 48 1 Fax: +352 49 48 48 29 00 info@lu.pwc.com www.pwc.comlu

Kitry Consulting

Nerea

Ricoh Luxembourg PSF

10A, rue Henri M. Schnadt L-2530 Luxembourg TĂŠl.: + 352 26 64 93 43 Fax : + 352 26 64 93 44 info@kitry.lu www.kitry.lu

9 Rue des Trois Cantons L-8399 Windhof 5Ă?M  'BY  info@nerea.com www.nerea.lu

Netcore PSF

KPMG

49 rue du Baerendall L-8201 Mamer TĂŠl: +352 31 33 80 1 Fax: +352 31 33 80 41 2 sales@netcore.lu www.netcore.lu

9 allĂŠe Scheffer L-2520 Luxembourg TĂŠl: +352 22 51 51 1 'BY  info@kpmg.lu www.kpmg.lu

Netline LAB Data Vault 2-4, rue Edmond Reuter L-5326 Contern Tel : +352 35 02 22 20 3 Fax : +352 35 02 22 51 03 info@labgroup.com www.labgroup.com

Logica Luxembourg SA  [POFEBDUJWJUĂ?EF#PVSNJDIU -#FSUSBOHF 5Ă?M  'BY  logica.lu@logica.com www.logica.com

Luxembourg e-Archiving 4 rue d’Arlon L-8399 Windhof TÊl.: +352 26 30 81 1 Fax: +352 26 30 81 81 contact@learch-archiving.com www.learch-archiving.com

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10A zone industrielle de Bourmicht -#FSUSBOHF TĂŠl.: +352 33 58 88 Fax: +352 33 58 86 info@ricoh.lu www.ricoh.lu



1, rue de Bitbourg --VYFNCPVSH TĂŠl. : +352 43 65 65 1 Fax : +352 43 65 65 65 0 JOGP!OFUMJOFMV www.netline.lu

Orange Business Services B.P. 9 L-5801 Hesperange 5Ă?M  'BY  info.luxembourg@orange-ftgroup.com www.orange-business.com

Ordina 94 route d’Arlon L-8311 Capellen TÊl: +352 26 30 33 1 Fax: +352 26 30 33 99 sebastien.pierson@ordina.lu www.ordina.lu

P&T Luxembourg L-2999 Luxembourg TĂŠl : +352 49 91 1 'BY  contact@pt.lu www.pt.lu

SFEIR Benelux 32A, rue Zenon Bernard L-4031 Esch-sur-Alzette 5Ă?M  'BY  maujol.j@sfeir.lu www.sfeir.com

Siemens IT Solutions and Services 20, rue des Peupliers L-2328 Luxembourg - Hamm TĂŠl. : +352 43 84 38 03 'BY  info.lu@siemens.com www.siemens.comit-solutions

Simac PSF 2 rue LĂŠon Laval --FVEFMBOHF TĂŠl: +352 54 14 54 Fax: +352 54 14 42 info@simac.lu www.simac.lu

Skillteam Luxembourg 1 Ceinture um Schlass L-5880 Hesperange TĂŠl: +352 36 95 95 1 Fax: +352 36 95 50 info@lu.skillteam.com www.skillteam.lu


SOGETI Luxembourg et SOGETI PSF 36, route de Longwy L-8080 Bertrange TĂŠl. : +352 31 44 01 Fax : +352 26 31 12 92 info@sogeti.lu www.sogeti.lu

TĂŠlĂŠphonie Groupe TELKEA 1, Rue de Bitbourg --VYFNCPVSH 5Ă?M  Fax : +352 42 83 84 info@telephonie.lu www.telephonie.lu

Steria Benelux 145 rue du Kiem L-8030 Strassen TĂŠl: +352 45 50 02 1 Fax: +352 45 35 12 info@steria.be www.steria.lu

Sungard

6 Parc d’activitĂŠs Syrdall L-5365 Munsbach 5Ă?M  'BY  sas.lux.info@sungard.com www.sungard.com

SWORD Technologies

105, route d’Arlon L-8009 Strassen Tel.: + 352 26 11 26 11 Fax : + 352 26 11 26 12 info@sword-technologies.com www.sword-group.com

Systemat Luxembourg&PSF

1BSDEBDUJWJUĂ?T$BQFMMFO L-8308 Capellen 5Ă?M  'BY  info.lu@systemat.com www.systemat.lu

Systems Solutions 204, route d’Arlon L-8010 Strassen TÊl :+352 31 40 40 1 Fax : +352 31 40 42 www.systemsolutions.lu

Tata Consultancy Services 89D rue Pafebruch L-8308 Capellen TĂŠl: +352 26 10 12 00 Fax: +352 26 10 19 50 www.tcs.com

Telindus

81-83, route d’Arlon L-8009 Strassen TÊl. : +352 45 09 15 1 Fax : +352 45 09 11 contact@telindus.lu www.telindus.lu

TRG International 5 rue Jean Monnet L-1025 Luxembourg 5Ă?M  Fax: +352 26 42 06 64

Unisys

9 Rte des Trois cantons L-8399 Windhof TĂŠl: +352 22 39 49 1 Fax: +352 22 39 49 49 www.unisys.be

Verizon Business

4A-4B rue de l’Etang L-5326 Contern 5�M  'BY  info-luxembourg-lu@ lu.verizonbusiness.com www.verizonbusiness.com/lu

Victor Buck Services

18-20 Z.I. Am Bann, B.P. 1341 --FVEFMBOHF TĂŠl: +352 49 98 66 1 Fax: +352 49 41 64 info@victor-buck.lu www.victor-buck.lu



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3URƊWH]HQƊQGHYRWUHWHPSVOLEUH Votre Informatique est HQWUHGHERQQHVPDLQV

Siemens IT Solutions and Services Outsourcing Solutions for IT

www.siemens.lu/it-solutions

ITnation Guide Outsourcing juin 2010  

ITnation Guide Outsourcing Luxembourg juin 2010

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