Page 1

13102 Palm Beach Blvd, Suite A Fort Myers, FL 33905 Phone: 239-344-7574 Fax: 239-236-0389 Email: info@itbythesea.com Office Hours: M-F 9am-6pm, Sat 10 am-6pm

Be Sure To Visit Us At: ITByTheSea.com FloridaInventoryServices.com

Services We Offer • Upgrades and Repairs • Network Support • Data Protection And Recovery • Assets Inventories • Website Design and Hosting • Internet Marketing • Mobile Marketing • Social Media Marketing

Best Web Based CRM Solutions

Continued from Page 1... and medium companies. As an all-in-one solution, this one system is all you need. You can have Infusion CRM installed on all of your systems and be guaranteed across the board compatibility with your entire network. Infusion CRM simplifies the process of streamlining your network to work more efficiently with itself. With a superior level of customer support, InfusionSoft comes with a boat load of positive feedback scores and ratings. It was even voted a Top 10 CRM product by SmallBizCRM. Prices range from $199-$499 per month for a 2 user license depending on the version you choose: Basic, Deluxe or Pro. Overall Strong Points: Geared Towards Small and Medium Based Companies, All in One Solution, Awesome Customer Support. Relenta With a combination balance between CRM and email marketing, Relenta has made its way through the ranks of the average software rating to become a highly acclaimed software title. At a cost of 25 dollars per user per month, Relenta is comparatively affordable. Geared towards small businesses only, Relenta has a price tag that is on par to handle small business operations. Collaborative email management, one click functions organizing email, managing leads and contacts, import and export contacts, one page overview of interactions with contacts, a wide range of essential tools, activity calendar, file storage, email campaign management, email subscription mechanism, segmentation of databases and a even free trial version so 4 // Caloosa Tech Times

you can see if the software is right for you. Overall Strong Points: Affordably Priced, Perfect for Small Businesses, Tons of Features, Free Trial Version Available Aplicor CRM Aplicor CRM is wonderful for companies that are growing and expanding. Suited for middle market SMB businesses, this software is incredibly easy to use. With features like work flow rules and business intelligence tools, this software has its own unique set of features that can help your business truly blossom. Along with all the standard features you would expect to find in a Web based CRM, Aplicor adds a host of tools and features that set it apart from the rest. Overall Strong Points: Unique Features Along With All the Most Common Options, Winner of Multiple Awards, Ability to Adapt and Change with Your Business. These are some of the best programs available on the Internet today for Web based CRM solutions. Next month, I will finish this round up of the most popular CRM solutions.

We Want Your Input! Do you have an idea to make this newsletter better? Would you like to submit a story, article, or green tip? We’d love to hear from you! Call us at: (239) 344-7574 Or Email us: TechTimes@itbythesea.com www.ITByTheSea.com

Network Design • Network Maintenance • Data Backup/Recovery • Assets Inventories • Upgrades/Repairs • Website Design/Hosting

Best Web based CRM Solutions

“As a business owner, I know you don’t have time to waste on technical and operational issues. That’s where we shine! Call us and put an end to your IT problems finally and forever!” - Christine Roux, I.T. By The Sea

Volume III, Issue 12 December 2010 Fort Myers, Florida

Inside This Issue... Best Web based CRM Solutions .... Pages 1 & 4 What are all the Different File formats For? ….Pages 1 & 2 Vita's Tips And Tricks….Page 2

Customer Relationship Management (CRM) software is a specific kind of application that allows your company to manage its lists of existing customers, projects and leads on multiple levels within the business. Last month, I reviewed the best Windows based CRM solutions. This month, I am going to examine the Web based CRM solutions. Lower TCO, fast implementation, easy integration Whether or not a Web based CRM software solution is for you depends of course on the needs of your business but Web based CRM solutions are the fastest growing software line up in the genre. While stand alone software applications and operating system specific CRM solutions are still in high demand, they fall short of the Web based CRM's glory. Web based applications are easier to access by everyone, on every platform, on every computer. They also offer a lower TCO since they have lower cost for implementation and lower operational costs for software maintenance and system maintenance. They also feature fast implementation and easy integration, thus helping with users’ productivity. If there is a king of ease and convenience in the Hosted CRM, OnDemand CRM, Online CRM, Browser Based CRM and now SaaS (Software as a Service) software market, the following CRM titles are it. Infusion CRM Infusion CRM is a highly recommended Web based CRM solution that is suited for small (continued on page 4)

What are all the Different File Formats For?

If you have ever spent any time poking around on your hard drive you will have seen that there are many different types of files on there. In some cases your file extension (the bit that tells you what type of file it is) will be hidden and you will just see the different icons. Either way you may be Meet Our Client Of The Month: Chris wondering what all the different file types are for, and why there can't be just a single, universal file Gehring, Owner of Trini in Private type for each kind of thing. Bell Tower….Page 3 There are various different kinds of files that you will find on your PC, including office documents, media files and executables that install programs onto your computer. The differences here The What?... GeekTalk To English are clear and well needed-the different file types tell the computer how to handle a particular file. Dictionary... Page 3 Clearly, a video could not be opened with a word processor program, and an office document could not be opened with a media player. Go Green Corner... Page 3 Yet within the broader groupings of file types, there are still a great number of differences. Media files for instance come in different varieties. There are photos, videos, music files, and within each of these there may be different formats. Photos may be compressed differently-that is, saved in a format that saves space by making the data smaller, and the same goes for videos. Sometimes this compression is lossy, meaning that it causes a loss of quality, and so a compromise is made-this means that users need to have a choice of file formats according to their needs. Image file formats include .png, .jpg, .tif, png and .gif. Office documents have different file formats both according to the type of document it is, for (continued on page 2) Fun Facts About Christmas Trees ….Page 2

239-344-7574

I.T. By The Sea

// Page 1


Vita's Tips And Tricks

Hi, it's me, Vita. Here is a very interesting Russian saying my human told me today: " There is no shame in not knowing; the shame lies in not finding out." Like it? :) Hidden apostrophe key on the iPad Virtual keyboard This is a great tip for any app, like Notes, Pages or Mail, that you type into using the iPad's virtual keyboard. Rather than having to go to the second screen of the keyboard every time you want to type an apostrophe (which is a real pain) just tap and hold on the exclamation(!) key and a hidden apostrophe option will appear - then just slide your finger up to access it. To go a step further, go through all the keys. You will find some other less commonly uses symbols and letters on other keys. Not all of them have hidden content.

What are all the Different File Formats For? Continued from Page 1... instance spread sheets versus word processing and also according to the maker of the office software. Again, there is an element of choice here. The biggest problem is proprietary programs. Many of the programs will use their own file type. There are many reasons why they would do this, but often it has to do with copyright and licensing. One company may own the rights to a certain file format, and if that is the case then no other software producer can use it without buying a license that may prove too costly. They instead are likely to create their own format, and this has led to there being several types. There is also an element of tying customers into one format. If a customer has invested a significant amount in something that uses a particular format they are more likely to continue on using that format out of convenience.

This provides ongoing revenue for the company. The last major group of files that you will meet are executables. These run, or install something on your computer and again will do so in different ways. Some require particular programs to unpack and install them, and their file type helps to identify them, telling the computer what program needs to be opened in order to handle them. There are many other file types on the average computer, but these too will follow the same rules and reasons as to why certain file types are used. Regardless of what the file is, its file type extension identifies it to the computer and helps the computer to know how to handle it. If your computer can't open a file, you can help by Google searching the extension, and seeing if you need to download a particular program in order to handle it.

Meet Our Client Of The Month! Chris Gehring, Trini in Private Bell Tower Ro: We are here with Chris Gehring, who is one of the owners of Trini in Private at the Bell Tower Shops. in Fort Myers They recently opened a new facility which is magnificent I might say. Chris, please tell about some of the services you offer here at Trini in Private. Chris: We are a full service spa. Starting with facials, to massage, nails. We do natural nails, we do acrylic nails‌ actually in the short time we have been here it has become popular for people to have manicures and pedicures because we are also very reasonable. A lot of customers when they see us here at Bell Tower they think we are going to be expensive and that is not what we want to do. We want to be part of the community. We want to be affordable as well. We also do a number of packages for the spa. Ro: How do folks get a hold of these coupons for packages? Chris: A lot of it is through FaceBook or online as well on www.Triniinprivate.com, just look under Fort Myers or Facebook.com/trini33907.

Fun Facts About Christmas Trees Get More Free Tips, Tools, and Services At My Web Site:

www.ITByTheSea.com

2 // Caloosa Tech Times

Evergreen trees were used to celebrate the onset of winter, even before the birth of Christ. Christmas tree was decorated for the first time in Riga (Latvia), in 1510. Christmas caroling began as an old English custom called Wassailing--wishing neighbors a long and healthy life. The first United States President to decorate the White House Christmas tree was Franklin Pierce. The first printed reference to Christmas trees appeared in Germany in 1531. The first American Christmas tree was introduced by a German family who emigrated and settled in Pennsylvania. Christmas became a national U.S. holiday in 1870. Electric lights for trees were first used in 1895. During the Christmas buying season, Visa Cards alone are used an average of 5, 340 times every minute in the U.S. A traditional Christmas dinner in early England was the head of a pig prepared with mustard. In the United States, there are around a half billion Real Christmas Trees growing on U.S. farms. Christmas trees are grown in all 50 states including Hawaii and Alaska. www.ITByTheSea.com

The What?... GeekTalk To English Dictionary

Or you can call us at (239) 628-1628. The physical address is the Bell Tower Shops and the actual address is 13499 S. Cleveland Ave, Suite 233 Fort Myers FL 33907. Ro: I know you have done some work with I.T. By The Sea. Can you tell me a little bit about that experience? Chris: Absolutely, I have been fortunate to know the people from I.T. By The Sea for some time. We had a computer crash. Well actually we had a virus. It happened right in the beginning when we opened. I made a call and I had the computer back the following day which was amazing. Also from a marketing prospective, social media marketing, we have hired you for that as well and you are covering that excessively. I have to say, working with social media marketing and your company, is the only way to go. We have been very happy. Ro: Thank you so much for your time. Chris: Thanks Listen to Chris' Full Interview at: http://thesocialmarketeers.com/testimonials.html

Go Green Corner

Nintendo Wii Ranked Most Energy Efficient Game System This month our geektalk term is: URL A new study from the Electric Power ReURL stands for Uniform Resource Locator and is the actual search Institute found that the Nintendo Wii Internet address of a Web site. It is also known as Internet address, Web address or WWW (World Wide Web) address. Each URL is abso- is the most energy efficient console, using just one-sixth the power of the Sony Playstalutely unique to one single page of one single Web site. Believe it or not, when you type a URL into the address bar of your tion 3 or the Microsoft Xbox 360 during one hour of play on EA Sports' Madden 360. browser, you are entering a lot of specific information aboutthe file The numbers breakdown is as follows: you are requesting to see. The Wii used an average of 13.7 watts, the First you enter the protocol to be used to access the file. In most PlayStation 3 an average of 84.8 watts, and cases, this protocol is http but it could also be some other protothe Xbox 360 an average of 87.9 watts. col like ftp. Then you enter a colon(:) and two forward slahes (//). Finally you enter the name of the resource you are trying to access. Got any green tips you’d like Usually this name is a domain name eventually followed by a file to share with our readers? name if you are trying to access a specific page and not the home Email them to page of the site. TechTimes@itbythesea.com 239-344-7574

I.T. By The Sea

// Page 3


Vita's Tips And Tricks

Hi, it's me, Vita. Here is a very interesting Russian saying my human told me today: " There is no shame in not knowing; the shame lies in not finding out." Like it? :) Hidden apostrophe key on the iPad Virtual keyboard This is a great tip for any app, like Notes, Pages or Mail, that you type into using the iPad's virtual keyboard. Rather than having to go to the second screen of the keyboard every time you want to type an apostrophe (which is a real pain) just tap and hold on the exclamation(!) key and a hidden apostrophe option will appear - then just slide your finger up to access it. To go a step further, go through all the keys. You will find some other less commonly uses symbols and letters on other keys. Not all of them have hidden content.

What are all the Different File Formats For? Continued from Page 1... instance spread sheets versus word processing and also according to the maker of the office software. Again, there is an element of choice here. The biggest problem is proprietary programs. Many of the programs will use their own file type. There are many reasons why they would do this, but often it has to do with copyright and licensing. One company may own the rights to a certain file format, and if that is the case then no other software producer can use it without buying a license that may prove too costly. They instead are likely to create their own format, and this has led to there being several types. There is also an element of tying customers into one format. If a customer has invested a significant amount in something that uses a particular format they are more likely to continue on using that format out of convenience.

This provides ongoing revenue for the company. The last major group of files that you will meet are executables. These run, or install something on your computer and again will do so in different ways. Some require particular programs to unpack and install them, and their file type helps to identify them, telling the computer what program needs to be opened in order to handle them. There are many other file types on the average computer, but these too will follow the same rules and reasons as to why certain file types are used. Regardless of what the file is, it's file type extension identifies it to the computer and helps the computer to know how to handle it. If your computer can't open a file, you can help by Google searching the extension, and seeing if you need to download a particular program in order to handle it.

Meet Our Client Of The Month! Chris Gehring, Trini in Private Bell Tower Ro: We are here with Chris Gehring, who is one of the owners of Trini in Private at the Bell Tower Shops. in Fort Myers They recently opened a new facility which is magnificent I might say. Chris, please tell about some of the services you offer here at Trini in Private. Chris: We are a full service spa. Starting with facials, to massage, nails. We do natural nails, we do acrylic nails‌ actually in the short time we have been here it has become popular for people to have manicures and pedicures because we are also very reasonable. A lot of customers when they see us here at Bell Tower they think we are going to be expensive and that is not what we want to do. We want to be part of the community. We want to be affordable as well. We also do a number of packages for the spa. Ro: How do folks get a hold of these coupons for packages? Chris: A lot of it is through FaceBook or online as well on www.Triniinprivate.com, just look under Fort Myers or Facebook.com/trini33907.

Fun Facts About Christmas Trees Get More Free Tips, Tools, and Services At My Web Site:

www.ITByTheSea.com

2 // Caloosa Tech Times

Evergreen trees were used to celebrate the onset of winter, even before the birth of Christ. Christmas tree was decorated for the first time in Riga (Latvia), in 1510. Christmas caroling began as an old English custom called Wassailing--wishing neighbors a long and healthy life. The first United States President to decorate the White House Christmas tree was Franklin Pierce. The first printed reference to Christmas trees appeared in Germany in 1531. The first American Christmas tree was introduced by a German family who emigrated and settled in Pennsylvania. Christmas became a national U.S. holiday in 1870. Electric lights for trees were first used in 1895. During the Christmas buying season, Visa Cards alone are used an average of 5, 340 times every minute in the U.S. A traditional Christmas dinner in early England was the head of a pig prepared with mustard. In the United States, there are around a half billion Real Christmas Trees growing on U.S. farms. Christmas trees are grown in all 50 states including Hawaii and Alaska. www.ITByTheSea.com

The What?... GeekTalk To English Dictionary

Or you can call us at (239) 628-1628. The physical address is the Bell Tower Shops and the actual address is 13499 S. Cleveland Ave, Suite 233 Fort Myers FL 33907. Ro: I know you have done some work with I.T. By The Sea. Can you tell me a little bit about that experience? Chris: Absolutely, I have been fortunate to know the people from I.T. By The Sea for some time. We had a computer crash. Well actually we had a virus. It happened right in the beginning when we opened. I made a call and I had the computer back the following day which was amazing. Also from a marketing prospective, social media marketing, we have hired you for that as well and you are covering that excessively. I have to say, working with social media marketing and your company, is the only way to go. We have been very happy. Ro: Thank you so much for your time. Chris: Thanks Listen to Chris' Full Interview at: http://thesocialmarketeers.com/testimonials.html

Go Green Corner

Nintendo Wii Ranked Most Energy Efficient Game System This month our geektalk term is: URL A new study from the Electric Power ReURL stands for Uniform Resource Locator and is the actual search Institute found that the Nintendo Wii Internet address of a Web site. It is also known as Internet address, Web address or WWW (World Wide Web) address. Each URL is abso- is the most energy efficient console, using just one-sixth the power of the Sony Playstalutely unique to one single page of one single Web site. Believe it or not, when you type a URL into the address bar of your tion 3 or the Microsoft Xbox 360 during one hour of play on EA Sports' Madden 360. browser, you are entering a lot of specific information aboutthe file The numbers breakdown is as follows: you are requesting to see. The Wii used an average of 13.7 watts, the First you enter the protocol to be used to access the file. In most PlayStation 3 an average of 84.8 watts, and cases, this protocol is http but it could also be some other protothe Xbox 360 an average of 87.9 watts. col like ftp. Then you enter a colon(:) and two forward slahes (//). Finally you enter the name of the resource you are trying to access. Got any green tips you’d like Usually this name is a domain name eventually followed by a file to share with our readers? name if you are trying to access a specific page and not the home Email them to page of the site. TechTimes@itbythesea.com 239-344-7574

I.T. By The Sea

// Page 3


13102 Palm Beach Blvd, Suite A Fort Myers, FL 33905 Phone: 239-344-7574 Fax: 239-236-0389 Email: info@itbythesea.com Office Hours: M-F 9am-6pm, Sat 10 am-6pm

Be Sure To Visit Us At: ITByTheSea.com FloridaInventoryServices.com

Services We Offer • Upgrades and Repairs • Network Support • Data Protection And Recovery • Assets Inventories • Website Design and Hosting • Internet Marketing • Mobile Marketing • Social Media Marketing

Best Web Based CRM Solutions

Continued from Page 1... and medium companies. As an all-in-one solution, this one system is all you need. It provides support for shopping cart and sales transactions, auto-responders, product information, customer details, order history, payment plans, marketing sequences and responses, lead tracking and progression, and more. With a superior level of customer support, InfusionSoft comes with a boat load of positive feedback scores and ratings. It was even voted a Top 10 CRM product by SmallBizCRM. Prices range from $199-$499 per month for a 2 user license depending on the version you choose: Basic, Deluxe or Pro. Overall Strong Points: Geared Towards Small and Medium Based Companies, All in One Solution, Awesome Customer Support. Relenta With a combination balance between CRM and email marketing, Relenta has made its way through the ranks of the average software rating to become a highly acclaimed software title. At a cost of 25 dollars per user per month, Relenta is comparatively affordable. Geared towards small businesses only, Relenta has a price tag that is on par to handle small business operations. Collaborative email management, one click functions organizing email, managing leads and contacts, import and export contacts, one page overview of interactions with contacts, a wide range of essential tools, activity calendar, file storage, email campaign management, email subscription mechanism, segmentation of databases and a even free trial version so 4 // Caloosa Tech Times

you can see if the software is right for you. Overall Strong Points: Affordably Priced, Perfect for Small Businesses, Tons of Features, Free Trial Version Available Aplicor CRM Aplicor CRM is wonderful for companies that are growing and expanding. Suited for middle market SMB businesses, this software is incredibly easy to use. With features like work flow rules and business intelligence tools, this software has its own unique set of features that can help your business truly blossom. Along with all the standard features you would expect to find in a Web based CRM, Aplicor adds a host of tools and features that set it apart from the rest. Overall Strong Points: Unique Features Along With All the Most Common Options, Winner of Multiple Awards, Ability to Adapt and Change with Your Business. These are some of the best programs available on the Internet today for Web based CRM solutions. Next month, I will finish this round up of the most popular CRM solutions.

We Want Your Input! Do you have an idea to make this newsletter better? Would you like to submit a story, article, or green tip? We’d love to hear from you! Call us at: (239) 344-7574 Or Email us: TechTimes@itbythesea.com www.ITByTheSea.com

Network Design • Network Maintenance • Data Backup/Recovery • Assets Inventories • Upgrades/Repairs • Website Design/Hosting

Best Web based CRM Solutions

“As a business owner, I know you don’t have time to waste on technical and operational issues. That’s where we shine! Call us and put an end to your IT problems finally and forever!” - Christine Roux, I.T. By The Sea

Volume III, Issue 12 December 2010 Fort Myers, Florida

Inside This Issue... Best Web based CRM Solutions .... Pages 1 & 4 What are all the Different File formats For? ….Pages 1 & 2 Vita's Tips And Tricks….Page 2

Customer Relationship Management (CRM) software is a specific kind of application that allows your company to manage its lists of existing customers, projects and leads on multiple levels within the business. Last month, I reviewed the best Windows based CRM solutions. This month, I am going to examine the Web based CRM solutions. Lower TCO, fast implementation, easy integration Whether or not a Web based CRM software solution is for you depends of course on the needs of your business but Web based CRM solutions are the fastest growing software line up in the genre. While stand alone software applications and operating system specific CRM solutions are still in high demand, they fall short of the Web based CRM's glory. Web based applications are easier to access by everyone, on every platform, on every computer. They also offer a lower TCO since they have lower cost for implementation and lower operational costs for software maintenance and system maintenance. They also feature fast implementation and easy integration, thus helping with users’ productivity. If there is a king of ease and convenience in the Hosted CRM, OnDemand CRM, Online CRM, Browser Based CRM and now SaaS (Software as a Service) software market, the following CRM titles are it. Infusion CRM Infusion CRM is a highly recommended Web based CRM solution that is suited for small (continued on page 4)

What are all the Different File Formats For?

If you have ever spent any time poking around on your hard drive you will have seen that there are many different types of files on there. In some cases your file extension (the bit that tells you what type of file it is) will be hidden and you will just see the different icons. Either way you may be Meet Our Client Of The Month: Chris wondering what all the different file types are for, and why there can't be just a single, universal file Gehring, Owner of Trini in Private type for each kind of thing. Bell Tower….Page 3 There are various different kinds of files that you will find on your PC, including office documents, media files and executables that install programs onto your computer. The differences here The What?... GeekTalk To English are clear and well needed-the different file types tell the computer how to handle a particular file. Dictionary... Page 3 Clearly, a video could not be opened with a word processor program, and an office document could not be opened with a media player. Go Green Corner... Page 3 Yet within the broader groupings of file types, there are still a great number of differences. Media files for instance come in different varieties. There are photos, videos, music files, and within each of these there may be different formats. Photos may be compressed differently-that is, saved in a format that saves space by making the data smaller, and the same goes for videos. Sometimes this compression is lossy, meaning that it causes a loss of quality, and so a compromise is made-this means that users need to have a choice of file formats according to their needs. Image file formats include .png, .jpg, .tif, png and .gif. Office documents have different file formats both according to the type of document it is, for (continued on page 2) Fun Facts About Christmas Trees ….Page 2

239-344-7574

I.T. By The Sea

// Page 1

Caloosa Tech Times - December 2010  

I.T. By The Sea's Newsletter - October 2010

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