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Quality results from training 01227 844 449

Quality learning with the individual at the heart of everything we do. www.learntocare.com Company Registration No.1937728

01227 844 449 www.learnto.org.uk Company Registration No. 1937728


Quality results through training

Message from John Bland, Chief Executive Officer In the past twelve months, there have been many exciting changes for Learn to …, Since this publication‘s creation we have rebranded from Learn to Care. Although this annual report reflects on a time we were named Learn to Care, we are now established and rebranded Learn to … so will represent ourselves as such. 2009/10 saw Learn to ... move into Kent Enterprise House and additions to the range of services we provide. Throughout this time of change we have continued to deliver the great quality training that we are renowned for. I would like to thank the staff for all the hard work, effort, and ideas that they have come up with. The achievements from this year have been incredible and I look forward to 2010/11.

John Bland meeting the mayor at opening of Kent Enterprise House

In 2009-10 we continued to deliver great quality training to our clients

Research shows that 99% of people would recommend other organisations to use Learn to ... for their training

John Bland Chief Executive Officer

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Learn to ... provides quality learning with the individual at the heart of everything we do. Company Registration No.1937728 www.learnto.org.uk 01227 844 449 info@learnto.org.uk


Quality results through training

Message from Cath Witney, Operations Manager This year has been about working alongside our employer partners. Employers have asked us to deliver NVQs to meet their specific requirements, and we have risen to the challenge with exceptional results, higher achievement rates, higher retention rates, satisfied employers and happy learners. We have been developing bespoke training courses to meet the needs of the employer and the employees, delivering the training at the place of work. Employees are therefore in a comfortable environment which enables better learning. This year we have also extended our reach, delivering more day courses to employees across Kent. I would like to thank our Learn to … team for constantly delivering training to Cath Witney, Learn to … Operations Manager

such a high standard, fully supported by our

Through our wide range of projects and activities, I have compiled a list of the top 5 achievements I am most proud of...

what the next year will bring.

1. 2. 3. 4. 5.

fantastic admin team. I look forward to seeing

Achieved Matrix Standard. Learn to … staff gain qualifications including Customer Services, Safeguarding, and Equality and Diversity. Achieved £3,000 grant to work with Skills for Life development team to develop an organisational approach to Skills for Life. Working with new technologies- ‖Learning to Moodle‖, E-Assessments and ELearning Offering new courses including coaching and mentoring, and management

Cath Witney Operations Manager

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Learn to ... provides quality learning with the individual at the heart of everything we do. Company Registration No.1937728 www.learnto.org.uk 01227 844 449 info@learnto.org.uk


Quality results through training

Introduction Learn to ... has been delivering NVQs to the Health and Social Care Sector since 2001. During that time more than 1500 people have trained with us and more than 300 care organisations have benefited from more highly qualified staff. In 2007 Learn to ... became part of Enterprising Opportunities CIC to maintain our ethos of high quality training; to be able to offer more training opportunities; and to move into new areas of development. (Enterprising Opportunities CIC is a social enterprise committed to developing sustainable businesses which support development of individual and local communities.) One way Enterprising Opportunities CIC supports the community is by donating surplus profits as gift aid to registered charity Kent Enterprise Trust (KET). KET is a Kent-wide charity enabling people to overcome individual challenges through training, support and real opportunities.

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Learn to ... provides quality learning with the individual at the heart of everything we do. Company Registration No.1937728 www.learnto.org.uk 01227 844 449 info@learnto.org.uk


Quality results through training

Social Impact In the past year Learn to … has helped 475 people by giving learning and development opportunities of which 217 were enrolled on a nationally recognised NVQ programme. Therefore we have strengthened the Health and Social Care workforce enabling employers to meet and exceed the Care Quality Commission requirements which enhances the quality of life of vulnerable adults in Kent. 

114 still on programme working towards a qualification

63 Community Care Workers have achieved their NVQ Level 2

25 Community Care Workers have achieved their NVQ Level 3

Our Assessors are able to give support to a large number of learners with literacy needs. This activity helps in raising skills and supports progression with employers who historically have a low level of skills within their workforce. This is being strengthened by developing support with numeracy and IT by bringing in external support. 149 learners in employment were supported to gain a first level 2 qualification and of those 3 learners supported to achieve a literacy qualification at GCSE level. In total 65 employers were supported over the 12 months (including 50 small, 9 medium and 6 large). Employers in the deprived areas included 5 in Folkestone, 17 in Thanet, 7 in Canterbury, 11 in Herne Bay, and 5 in Swale. Learn to … helped 3 people with Skills for Life, developing employees‘ numeracy and literacy to enable them to reach a level that will improve their prospects. As well as offering these qualifications, Learn to … also offers day training courses in many areas to ensure staff are fully up-to-date in all areas of their jobs, and in many cases up to the legal requirements.

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Learn to ... provides quality learning with the individual at the heart of everything we do. Company Registration No.1937728 www.learnto.org.uk 01227 844 449 info@learnto.org.uk


Quality results through training

What We Offer We offer a range of courses including;              

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NVQ 2, 3, and 4 in Health & Social Care NVQ 2 and 3 in Customer Service VRQ 3 in First Line Management Learning and Development Award Leadership and Management Mentor Award Expert Witness Assessors Award Institute of Leadership and Management level 3 & 4 Leadership Management Computing Common Induction Standards workbook E-Induction Day Training Sessions

Learn to ... provides quality learning with the individual at the heart of everything we do. Company Registration No.1937728 www.learnto.org.uk 01227 844 449 info@learnto.org.uk


Quality results through training

The Matrix Standard In 2009/10, Learn to … received the Matrix accreditation. The Matrix Standard is a nationally recognised quality standard for organisations that deliver information, advice and/or guidance (IAG) on learning and work. It is useful for organisations that deliver IAG both to external clients and to their own employees. This means it is a wonderful accreditation for Learn to …, being part of Enterprising opportunities CIC, and works as confirmation that they are providing opportunities for employment, work skills, and training, all of which stem from Enterprising Opportunities CIC‘s mission statement. Organisations are awarded Matrix accreditation when they have shown that their IAG service/s meet the Matrix Standard. Learn to… is now listed as one of 1743 organisations accredited to the Matrix Standard. The Matrix Standard consists of nine elements of service delivery that organisations will be assessed on before being awarded accreditation. They are: Delivering your service: People are made aware of the service and how to engage with it

Promotional activities ensure that information about the service is readily accessible People's use of the service is defined and understood

People are made aware of what they can expect of the service and understand key policies and practices 

People are provided with access to information and support in using it

People are supported in exploring options and making choices People receive the impartial advice and guidance they need to make their own choices

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Learn to ... provides quality learning with the individual at the heart of everything we do. Company Registration No.1937728 www.learnto.org.uk 01227 844 449 info@learnto.org.uk


Quality results through training

Managing your service 

Service delivery is planned and maintained Measurable aims and objectives are defined and systems set up to deliver the service

Staff competence and the support they are given are sufficient to deliver the service Staff understand the service, their role within it and are supported to deliver it

Feedback on the quality of the service is obtained Feedback is obtained from users of the service, those involved in its delivery and other agencies

Continuous quality improvement is ensured through monitoring, evaluation and action

The effectiveness of the service and planning improvements is evaluated.

There are clear benefits that stem from the Matrix accreditation. Learn to … hope to benefit from… 

Increased number of clients

Increased levels of funding

More effective advertising and marketing

Improved resources

Increased levels of income

Increased levels of productivity.

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Learn to ... provides quality learning with the individual at the heart of everything we do. Company Registration No.1937728 www.learnto.org.uk 01227 844 449 info@learnto.org.uk


Quality results through training

Staff Development This year many staff at Learn to … received qualifications in Preparing to Teach in the Lifelong Learning Sector, Equality and Diversity and Safeguarding. Clare Baker is the Training Co-ordinator for Learn to …and has just completed an NVQ level 3 in Customer Services, her first qualification in over 30 years. When asked how she felt at the beginning of the training she stated ―I was nervous at having to do a formal qualification as I had not done any studying since leaving college. However, my Assessor Ulanda was very reassuring so I soon relaxed and actually started to enjoy myself! I was also worried about the additional workload but as I used the e-assessment method it didn't add too much extra.― Clare added that ―The most rewarding part of NVQ was finishing it, knowing that I had completed it felt good. I had a real sense of achievement and relief! My family were very proud of my achievement as an NVQ level 3 is equivalent to two A‘ levels.‖ Clare said that she has benefitted by studying Customer Services in different ways. ―In some ways it confirmed my approach was right and that was rewarding. It did, however, highlight different approaches that could be made.‖ Clare‘s confidence has been boosted since the completion of her award and she has progressed an idea she had of offering a Managed Training Plan approach to her customers. Not only has this helped ensure courses are filled and boosted sales for Learn to …, it also ensures that Clare can remind organisations of when their training is due, ensuring that they remain up-to-date with their requirements for Care Quality Commission.

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Learn to ... provides quality learning with the individual at the heart of everything we do. Company Registration No.1937728 www.learnto.org.uk 01227 844 449 info@learnto.org.uk


Quality results through training

Skills for Life Learn to received a ÂŁ3,000 grant from Skills for Life to develop an organisational approach to Skills for Life training, this enabled the development team to deliver higher quality training to people in the workplace. As the skills for life coordinator for Learn to ..., Chris Abraham was approached by Chrissi Martin, of Kent Enterprise Trust, asking if she could help a young man (Robert Garland) who may have a learning difficulty. He was currently working as a gardener with KET, paid for by the government scheme, Future Jobs Fund / Thanet Works. Chris learned that Robert had very poor life skills, was socially disadvantaged by a chaotic family life, and had very low self esteem, with no expectation of improvement in any of his circumstances. With Chrissi as the intermediary, Chris met with Robert to assess what, if any, support she could offer. She asked Robert to transcribe a paragraph read to him from a Quick Read book. This took a considerable time, as he struggled to spell even the simplest words, and frustration took its toll on his temper. His assessment was graded at Entry Level 2. Chris concluded that the challenge in supporting this young man would be twoedged: not just to help him improve his reading and writing skills, but also to give him a sense of self-worth, and to increase his confidence so he would be motivated to achieve in other areas of his life. In seven weeks, Robert has moved from being almost a non-reader to being fairly confident in his reading. His reading speed has increased by at least 500%, he is more comfortable with dolch words, and is willing to attempt more difficult words. He very rarely, now, loses his temper in frustration at not being able to read a word. From never having read for pleasure, he is now eager to read ‗The Last Day‘, a Quick Read book by Andy McNab. Learn to ... provides quality learning with the individual at the heart of everything we do. Company Registration No.1937728 10 www.learnto.org.uk 01227 844 449 info@learnto.org.uk


Quality results through training

Using New Technologies Maria Nicholls joined the All Seasons team in 2005 working the out of hours shift and providing emergency cover for care users and workers. She progressed swiftly up through the ranks to become Area Supervisor and in 2007 took on the role of managing the mentoring process and inductions for new care workers. With an original degree pathway in Human Resources, Maria completed an apprenticeship in magazine publishing with the Institute of Personnel Development, and then after taking some time out of work to have a family, went to work for the NHS who provided her with additional training through a variety of traditionally supplied courses. Having joined All Seasons with ample qualifications in the field, she was approached to do a continuous professional development course with the Institute of Leadership and Management as part of her appraisal. Learn to ... provided the course through E-learning, that is working remotely via the internet in your own time and learning with and being mentored by a virtual assessor. The ILM course includes one main mandatory unit and then the choice of 3 others. Maria chose Project Management, Leadership and Managing Change. Tasked to complete each unit in relation to her work in terms of how she would manage and lead a project in a management role, Maria found E-Learning to be a very positive process. The virtual mentor is ever present and supportive, ―As if they‘re in the same room with you, and because you are working at your own pace there is time to write things down and think them through, making you feel comfortable and confident in the process‖. Maria was nervous of tackling one of the complicated new Health and Safety directives but by working through it with the E-Learning process and the support of her mentor, she gained all the confidence she needed to overcome her concerns and complete the task. She said, ― E-Learning is focused and streamlined and enables you to achieve much more than you thought you could‖. Having achieved ILM Level 3 in Project Management, Maria has found many

Learn to ... provides quality learning with the individual at the heart of everything we do. Company Registration No.1937728 11 www.learnto.org.uk 01227 844 449 info@learnto.org.uk


Quality results through training

practical applications at work for what she has learned. She has created all the procedures for the staff mentoring process and oversees all new staff inductions. Maria wasn‘t thinking of doing Level 4, which is effectively a degree level qualification, but said ―the beauty of the process is that it allows you to build evidence/credit towards the next level with what you are doing for work anyway. This makes it much less daunting to continue as I have already achieved 50% of the level requirements and it will be easy to complete Level 4 within my normal work schedule and with no added stress.‖ The way that social care is managed moving into the future there is no doubt that care providers like All Seasons will need to expand and adapt to these changes in a progressive and innovative way. There needs to be more awareness of managing that change and supporting staff through the process with confidence and experience gained from on the job training. E-Learning not only supports this process but enables specific training to be achieved within the relevant remit and schedule of work.

My tutor enabled me to achieve much more than I thought I could.

Maria Nicolls—All Seasons

Learn to ... provides quality learning with the individual at the heart of everything we do. Company Registration No.1937728 12 www.learnto.org.uk 01227 844 449 info@learnto.org.uk


Quality results through training

Offering New Types of Training Learn to … have increased the range to courses offered. Formerly Learn to Care only offered courses in the Health and Social Care Sector. The name change allowed us to branch out and offer the same great training but in new sectors. Coaching and mentoring courses enable people to guide, support and empower colleagues in the workplace and have proved very popular for middle management. The selection of management courses have also been created offering training including; 

How to manage stress in the workplace

How to manage conflict in the workplace

How to make supervisions and appraisals work

Team management; How to get the best from your team

Learn to … are now accredited by Chartered Institute of Environmental Health and now offer CIEH health and safety training. Learn to … still continue to offer all other training and develop bespoke training depending on employers‘ needs. Employers wanted a way in which their employees could get an NVQ and still be cost effective. Learn to … now offer group NVQ qualifications, meaning employers do not have to pay for one-on-one tuition and therefore the trainer and the learners can meet more frequently. Through listening to employers, we managed to meet and exceed their needs, offering NVQs that take less time to complete

Learn to ... provides quality learning with the individual at the heart of everything we do. Company Registration No.1937728 13 www.learnto.org.uk 01227 844 449 info@learnto.org.uk


Quality results through training

Financial Breakdown Income

Cost of Sales

Learn to ... provides quality learning with the individual at the heart of everything we do. Company Registration No.1937728 14 www.learnto.org.uk 01227 844 449 info@learnto.org.uk


Quality results through training

Look into the Future There are a lot of new challenges ahead for 2010-2011, We have new qualifications being introduced– opening up our training into new sectors, offering qualifications in IT, Customer Services, and many more! We are in the process of developing new technologies including online learning, resources, and assessments and a brand new website will bring a new way to deliver our training, making it easier for individuals to learn or brush up their skills in their own time. We look forward to the ideas that our staff have that enable us to develop our training to best suit our clients.

Learn to ... provides quality learning with the individual at the heart of everything we do. Company Registration No.1937728 15 www.learnto.org.uk 01227 844 449 info@learnto.org.uk


Quality results through training

For more information please contact: Enterprising Opportunities is a registered Community Interest Company (CIC) is a social enterprise. Our objectives are to support, promote and develop Kent based social enterprises creating meaningful learning and employment opportunities for disadvantaged groups particularly in areas of deprivation and growth regeneration Tel: 01227 844 499 info@enterprisingopps.org.uk www.enterprisingopps.org.uk Learn to ‌ aims to provide quality learning with the individual at the heart of everything we do. Tel: 01227 844 449 info@learnto.org.uk www.learnto.org.uk

Kent Enterprise House 1 The Links, Herne Bay, Kent. CT6 7GQ Fax: 01227 200 120

Learn to ... provides quality learning with the individual at the heart of everything we do. Company Registration No.1937728 16 www.learnto.org.uk 01227 844 449 info@learnto.org.uk

Learn To...0910  

Quality results from training Quality learning with the individual at the heart of everything we do. 01227 844 449 www.learntocare.com Compa...

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