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Helping Thousands These statistics from 2018 reveal the depth of Gryphon Place’s wide range of services and the number of people the organization helps each year:

Top 3 types of calls • Mental health • Suicide • Sexual assault

211 information and referral services 63,170 calls 9,870 online searches

Gatekeeper Program for youth suicide prevention 10 school districts 158 classes 4,123 students taught

Top 5 referred services • Food assistance • Electric service payment assistance • Rent payment assistance • Gas service payment assistance • Information and referral Crisis helpline 33,289 calls 96 emergency rescues

‘What was different? You were so open. I’m so proud of you. You did so good.’” The student had gone through the Gatekeeper Program in his health class, where the speaker emphasized how crucial it is to be open and positively express feelings when struggling with depression.

Conflict resolution 504 cases referred 307 cases resolved

Now Open!

Top 5 dispute types • Breach of contract • Divorce • Domestic matters • Landlord and tenant • Property “That’s what really drew me (to Gryphon Place),” she says. “And also the potential I saw. I saw the level of commitment the community has, not only to Gryphon Place but to the community impact work as a whole.”

Look & Feel Your Best

Benefits of two call lines As far as Gryphon Place’s call center, Alcala says having a 211 line and a crisis call center in the same building allows for a better experience for both people on the line. When Alcala worked with United Way’s 211 line in Toledo, she says, her staff “received a significant number of suicidal calls,” despite the fact that the 211 line was not a crisis line. “My staff would not enjoy them,” she says, “because they were not equipped as a crisis line center was equipped. They were always in fear, right? Because you never know what’s going to happen.” Alcala and her staff would find that when someone would call, the person would “hear the friendly voice and somebody’s helping them. (Then when) they’re suicidal, that’s who they want to talk to. They would call us back.” Because of that experience, coming to work at Gryphon Place just made sense to Alcala. In fact, it was a dream of hers, she says.

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Profile for Encore Magazine

Encore February 2019  

Southwest Michigan's Magazine: Murphy Darden is wrangling local black history, eyelashes are a booming business, Cheryl Dickson talks about...

Encore February 2019  

Southwest Michigan's Magazine: Murphy Darden is wrangling local black history, eyelashes are a booming business, Cheryl Dickson talks about...