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Chamber of Commerce Training Courses Autumn / Winter 2009


Introducing Barnsley & Rotherham Chamber of Commerce Chamber Skills Solutions is an Award Winning Chamber Training Company that is here to assist you and your business in all areas of workforce development. Why Choose Chamber Skills Solutions for your Training? Because we understand business The Barnsley & Rotherham Chamber of Commerce is a membership organisation, which represents and is owned by local business. Through working with real businesses we understand the training needs and skills requirements of local industry. Because we are flexible As a Chamber company we support and encourage local businesses and their

employees, and part of this approach is the provision of tailored, company specific training courses. We have a wealth of experienced tutors who can share their own experiences with your team to ensure that your specific goals can be achieved. Because of our quality Chamber Skills Solutions works with a large network of quality specialist training providers and partners to enable us to meet your requirements across all sectors and occupational areas. Because we are proactive At Chamber Skills Solutions we listen. Through our team of specialist training advisors we can assist with identifying your training needs now and in the future that will help you and your business to develop.

What we offer Along with over 200 set date courses, we have many other courses available on request and all training can be tailored to meet specific business needs. Group Discounts Where possible we will offer discounts for onsite bookings and brochure courses made where there are delegates of 6 or more from one company. Where possible our team of sales advisors will signpost you available funding programmes. Chamber Skills Solutions are flexible, we listen and we will identify your training needs now and in the future so that we can help improve your business productivity. Contact Details For further details on how we can assist your business, contact a Chamber Skills Solutions advisor on 01709 539 199 or e-mail marksmith.css@btconnect.com


The Chamber Skills Network – The Chamber Skills Network – part of the BCC Network – is one of the largest providers of both Government-funded and commercial Skills Development Services to UK businesses delivered through Chambers of Commerce.

Every year, the Chamber Skills Network, nationally trains well in excess of 200,000 individuals, has more than 18,000 learners on work-based learning programmes and delivers more than 6,000 training courses nationwide. The Chamber Skills Network is the only national training provider to cover all occupational areas and aspects of Skills Development for young people before they leave compulsory education, as well

as apprenticeships for 16-24 year olds, workforce development for employers and employees and business start-up programmes. With such close ties to local business, the Chamber Skills Network is also able to design courses and programmes to meet the specific needs of local businesses while retaining nationwide relevance.

A Collaborative Approach We believe that our customers are our best assets and ensure that the highest standard of provision is given at all times. We also understand the need to offer employers an ease of access point for the various workforce development programmes across South Yorkshire. With this in mind, we are delighted to announce a strategic partnership between Barnsley and Rotherham Chamber of Commerce and Sheffield Chamber of Commerce to offer a collaborative approach to enhance the skills of your workforce.

Whatever your development needs are, we look forward to working with you and your organisation.

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Contents

Business Development

Engineering & Manufacturing

First Aid

Train To Gain Apprenticeships Effective Telephone Techniques NVQ Programme Effective Sales Skills The Company as a Sales Team Extreme Zone Training (EZT) The Greatest Secret 1 Powerful Negotiation Skills Networking for Results Presentation Skills / Public Speaking Effective Cold Calling Bid Writing and Winning Tenders Managing Customer Relationships (Pages 4 - 8)

17th Edition Wiring Regulations City & Guilds 2382-20 Inspection, Testing & Certification of Electrical Installations 3 Day Basic Electrical Fork Lift Truck Fork Lift Truck Instructor Abrasive Wheel Safety Abrasive Wheel Safety Instructor Portable Appliance Testing Manual Handling Instructor (Pages 16 - 20)

One Day Emergency First Aid First Aid At Work (HSE Approved) First Aid At Work Re-qualification (HSE Approved) Paediatric First Aid Defibrillator (AED) (Pages 21 - 23)

Construction & Logistics

Environmental

CITB Site Management Safety Training CITB Site Supervisor Safety Training Asbestos Awareness PASMA Mobile Aluminium Tower Scaffold CIWM Waste Awareness Certificate Construction Sustainable Construction Courses Overhead Pendent Crane Hydraulic Lorry Loader Commercial Tail Lift LGV Driver Training (Pages 10 - 13)

IEMA Approved Environmental Management System (EMS) Implementation Environmental Awareness for Business Waste Awareness Certificate IEMA Approved EMS Internal Auditor City & Guilds Licentiateship Qualification (Pages 14 - 16)

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Health & Safety National General Certificate in Occupational Safety & Health (NEBOSH) NEBOSH National Diploma in Occupational Health CIEH Principles of Manual Handling CIEH Level 2 Award in Health & Safety in the Workplace IOSH Managing Safety CIEH Principles of Control of Substances Hazardous to Health (COSHH) CIEH Level 3 Award in Risk Assessment Principles and Practice CIEH Stress Management Fire Warden / Marshal Training (Pages 25 - 29)

Finance & Accounting

Human Resources

Introduction to Accounts Introduction to Sage Instant Accounts Effective Credit Control / Chasing Bad Debt Introduction to Sage 50 Accounts Professional Finance for the Non Finance Manager (Pages 18 - 19)

Employment Law Implementing Effective Appraisals Equal Opportunities & Diversity The Disciplinary Process Recruitment Techniques Train the Trainer CIEH Professional Trainers Certificate (Pages 30 - 32)


Contents

Information Technology

Internet Marketing

Personal Development

Outlook 2003 Microsoft Word Beginners 2003 Microsoft Word Intermediate 2003 Microsoft Word Advanced 2003 Microsoft Excel Beginners 2003 Microsoft Excel Intermediate 2003 Microsoft Excel Advanced 2003 Microsoft Access Beginners 2003 Microsoft Access Advanced 2003 Microsoft Project Basics 2003 Microsoft Powerpoint 2003 Microsoft Visio Basics 2003 Programming with C# Microsoft Dynamics CRM 4.0 Applcations Managing and Maintaining a Microsoft Windows Server 2003 Environment (Pages 40 - 44)

Introduction to Search Engine Optimisation (SEO) Advanced Search Engine Optimisation (SEO) Introduction to Google Adwords Advanced Google Adwords Email Marketing Social Media Marketing Developing Web Applications Using Microsoft Visual Studio 2008 (Pages 52 - 55)

Minutes & Note Taking Effective Time Management Business Report Writing Building a Confident & Assertive Team (Pages 62 - 64)

International Trade

Management Plus

Venues

Export Sales Training Export Sales e-commerce Certificate Export Sales Foundation Export Sales Certificate Export Documentation Export Sales Diploma Export Letters of Credit International Trade Operations & Procedures Qualification (I.T.O.P.S) Import Procedures A Practical Approach to HMRC Visits and Audits Market Research Language Services Technical Import and Export Advice Export Documentation Services (Pages 46 - 51)

CMI Level 3 Diploma in First Line Management CMI Level 5 Diploma in First Line Management Coaching and Mentoring Skills Prince 2 Project Management Combined Foundation and Practitioner Introduction to Supervisory Management ILM Level 3 Award in First Line Management Power and Survival Skills at Work (Pages 58 - 61)

(Page 70 - 71)

Retail & Food Services Level 2 Award in Food Safety CIEH Conflict Resolution and Personal Safety NCPLH (National Certificate for Personal Licence Holders) SFS/NOCN Level 2 Award in Door Supervision SFS/NOCN Level 2 Award in CCTV Operations (Public Space Surveilance) Maybo Physical Intervention / Additional Holding (Pages 66 - 68)

Terms & Conditions (Page 72)

Booking Form (Page 73)

Autumn/Winter 2009

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Section sponsor:

Business Development

Business development encompasses a number of techniques designed to grow an economic enterprise.

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Such techniques include, but are not limited to, assessments of marketing opportunities and target markets, intelligence gathering on customers and competitors, generating leads for possible sales, follow up sales activity, formal proposal writing and business model design.

Business development involves evaluating a business and then realising its full potential, using such tools as marketing, sales, information management and customer service.


Section sponsor:

Business Development

Train To Gain & Apprenticeships Train to Gain is a new service run by the Learning and Skills Council (LSC), the organisation responsible for delivering the government’s skills strategy in England. It’s based on the highly successful Employer Training Pilots (ETP) that have been running since 2003. Through these pilots, more than 27,000 employers have already benefited from the advice and guidance of skills brokers, enabling them to find and fund training to meet their business objectives.

Train to Gain Funding As well as helping you access other sources of funding, the Train to Gain service can also provide some funding itself. This includes: • Free training to help your employees gain their first full Level 2 qualification. • The possibility of wage compensation for companies with less than 50 employees, to cover the cost of the time spent in training. • A wide range of training for low skilled staff Apprenticeships Work-based learning is the perfect way for individuals to gain an NVQ. The programmes include the NVQ, a Technical Certificate and Key Skills, all of which make up the apprenticeship programme.

Apprenticeship and Train to Gain programmes available through the Chamber are: • • • • • • • • • •

Retail Distribution and warehousing Hospitality Engineering Insurance Customer services Business administration Manufacturing Accounts Construction

For further details on NVQs, funding and apprenticeships, please call us to discuss your requirements.

Effective Telephone Techniques TB01 - 006 Whoever answers the phone in your organisation has the responsibility of creating the right impression. This one-day workshop will enhance skills and reduce the risk of your customers getting the wrong impression about your organisation: • • • •

Answering and controlling the call Questioning techniques Creating a good verbal image Handling complaints

Dates: Cost: Time:

NVQ Programme All candidates are subject to pre-requisites for NVQ programmes. Delivery of these work-based qualifications is scheduled according to candidates’ requirements. Individual prices quoted on application: • • • • • • • • • • • • • • •

Customer Service NVQ Level 2 Customer Service NVQ Level 3 Learning & Development Level 3 Learning & Development Level 4 Team Leading NVQ Level 2 Management NVQ Level 3 Management NVQ Level 4 Management NVQ Level 5 Health & Safety NVQ Level 3 Health & Safety NVQ Level 4 Unit A1 – Assess candidates using a range of methods Unit A2 – Assess candidates’ performance through observation Unit V1 – Conducting internal quality assurance of the assessment process Business & Administration NVQ Level 2 Business & Administration NVQ Level 3

Please call us for advice on the qualification most suited to the individual.

2nd Oct 2009 Sheffield 5th Feb 2010 Barnsley £190+VAT (member) £228+VAT (non-member) 09.30 - 16.30

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Section sponsor:

Business Development

Effective Sales Skills TB01 - 002

you need in a company, without sales there is no company.

you through the top 20 closes explaining how and when to use them.

This workshop is suitable for personnel who are in sales or have sales as an element of their role. It will take delegates through the complete sales process.

Work is increasingly hard to come by and your organisation needs to capitalise on every opportunity. Many staff (whose primary function may not be sales) often come in to contact with opportunities and situations that could lead to valuable extra Sales. This course aims to help them identify the opportunities and help them make the most of them for the benefit of the company.

Dates: Cost: Time: Location:

The course covers • What do sales mean to the individual • Why sales affect everyone • Recognising an opportunity • Basic Selling Skills • Cross Selling • Limits and Boundaries

This motivation and behaviour course is designed to change attitudes and dramatically improve confidence. The course covers; motivation, behaviour, planning, goal setting, modelling successful people & forming an action plan.

Dates: Cost: Time: Location:

How does it work? First, we look at the behavioural triangle to help us identify where our behaviour comes from. We then look at the 3 levels of the mind to determine what makes our self-image and why we will always act and perform in a manner consistent with the way we see our self. We then show you how to make the changes you want and establish meaningful goals.

Delegates are able to experiment with new and effective techniques, which are easy to implement and can improve both conversion rates and average value of sales: • • • • • •

Getting to the decision maker Making an impact using ‘prime desire statements’ Effective questioning techniques to establish ‘specific business needs’ Preparing and delivering a logical ‘solution based’ proposal Differentiating smoke screens from real objections and using effective techniques to overcome real objections using ‘compensating factors’ Effective closing techniques

Dates: Cost: Time:

30th Nov 2009 Sheffield 26th Feb 2010 Barnsley £205+VAT (member) £246+VAT (non-member) 09.30 - 16.30

The Company as a Sales Team TB01 - 008 The old business model stated that every company had a sales department. This model segregated the sales function as a component of the business, and whilst it is true that sales are not the only thing

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Autumn/Winter 2009

9th Nov 2009 11th Jan 2010 £205+VAT (member) £246+VAT (non-member) 09.30 - 16.30 Rotherham

Extreme Zone Training (EZT) TB01 - 009 This course goes into detail in two main areas; Rapport & Closing. Rapport Using NLP, we look at how to build long-term relationships with existing clients and how to turn prospects into life long customers. Closing Introducing a new way to learn and use powerful closing techniques. We take

4th Dec 2009 15th Feb 2010 £205+VAT (member) £246+VAT (non-member) 09.30 - 16.30 Rotherham

The Greatest Secret 1 (TGS1) TB01 - 010

Dates: Cost: Time: Location:

6th Nov 2009 5th Feb 2010 £205+VAT (member) £246+VAT (non-member) 09.30 - 16.30 Rotherham


Section sponsor:

Business Development

Powerful Negotiation Skills TB01 - 004 Negotiation skills are not limited to the traditional forums of buyers and sellers rmanagement and workforce representatives. They are used daily by almost everybody. By developing your team’s negotiation skills, your organisation will benefit from more confident, assertive and motivated people as well as more effective working relationships and more win:win deals. Content: • What are negotiations • Identifying the skills • Preparing to negotiate • Seeing the other side • Questioning and listening • Influencing strategies • Moving to agreement • Agreeing what’s been agreed • Achieving the win:win situation Dates: Cost: Time:

4th Dec 2009 Sheffield 9th Mar 2010 Barnsley £205+VAT (member) £246+VAT (non-member) 09.30 - 16.30

Networking for Results TB01 - 011 A course to take the “work” out of networking and make it more easy, enjoyable and profitable!

to equip participants to approach networking, both internal and external, in a way in which they feel comfortable, capable and in control... and which produces results. You will learn to be more effective in “getting out there”, knowing what to say and building strong relationships and connections that generate opportunities and raise your own and your business’ profile. Outcomes By the end of the course participants will be able to: • Be clear about the purpose of networking • Be more proactive in their internal networking • Work a room of people to gain the most meaningful contacts • Move easily in and out of groups and conversations and extricate themselves skilfully (if it’s going nowhere!) • Introduce themselves and what they have to offer with ease and effect • Handle “small talk” and more successfully direct the flow of conversation and the outcomes • Know how to follow up and take networking further Dates: Cost: Time: Location:

27th Jan 2010 £205+VAT (member) £246+VAT (non-member) 09.30 - 16.30 Sheffield

Presentation Skills / Public Speaking TB01 - 005 This one day interactive workshop is designed to give those with little or no previous presentation and public speaking experience, the skills and confidence to peform competently. The workshop offers delegates the opportunity to present to a group and see their own performance on a ‘take home dvd’. Whilst this isn’t for everyone and deleagtes are under no pressure to do this, most delegates feel comfortable to take part and value this part of the workshop. By the end of the workshop delegates will be able to: • • • •

Develop their own confidence in public speaking by using pace, pause and timing Maintain control of a group by interacting with the audience to engage interest Write and design an effective presentation using 4 simple principles Develop techniques to generate action as a result of a presentation/ speech

Dates: Cost: Time:

2nd Nov 2009 Sheffield 12th Mar 2010 Barnsley £205+VAT (member) £246+VAT (non-member) 09.30 - 16.30

This practical and interactive course is aimed at exploring and exploiting the benefits of networking. It is designed

Autumn/Winter 2009

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Section sponsor:

Business Development

Effective Cold Calling TB01 - 003

Bid Writing and Winning Tenders TD01 - 005

Managing Customer Relationships TB01 - 001

Talking to the right person, getting your message across and promoting the benefits of your product or service are essential ingredients in successful selling using the phone.

This course will introduce you to the essential aspects of tendering for contracts through public sector procurement systems.

During the current climate it is essential that businesses manage their customer relationships effectively. If not, customers will rapidly find other suppliers.

The course provides an overview of public sector procurement and enables delegates to devise effective procurement strategies.

This course develops customer awareness and covers the importance of broadening and deepening the relationship with customers.

The course will take delegates through the whole process utilising case studies and including tips on how to write effective bids.

Delegates who attend this training course will learn how to:

There is no doubt, the telephone is one of the most useful and misused selling tools available to all size of business and yet even the simplest enquiry is a potential sale and one not to be missed. This half day interactive seminar (without the embarrassing role play) will lead you through the key stages of using the phone to sell. From call preparation to painting the benefits picture. From the opening statement to closing the conversation. Making every call count will benefit all staff that have regular contact with prospects and customers. From telesales staff to receptionists Dates: Cost: Time: Location:

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18th Nov 2009 23rd Feb 2010 £105+VAT (member) £126+VAT (non-member) 09.30 - 12.30 - Half Day Sheffield

Autumn/Winter 2009

Delegates will gain practical experience for submitting tenders. The course is aimed at businesses who are new to procurement or are considering engaging with procurement as a way of growing their business. Date: Cost: Time:

11th Nov 2009 Sheffield 18th Feb 2010 Barnsley £195+VAT (member) £234+VAT (non-member) 09.30 - 16.30

Retain existing customers through effective customer service; reduce customer attrition and how to focus more on proactive opportunities rather than reactive fire-fighting, crisis management, failure analysis, and the negative high pressures to win replacement business. Dates: Cost: Time:

12th Nov 2009 Sheffield 9th Mar 2010 Rotherham £195+VAT (member) £234+VAT (non-member) 09.30 - 16.30


I need more customers - who can advise me on breaking a into new markets?


Construction & Logistics

Industry specific training in construction will continue to be high on the agenda for many years to come.

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Section sponsor:

Our courses offer a real opportunity to achieve and fulfil all requirements needed to have a fully qualified workforce. Focusing on all aspects of construction safety we are now able to offer a huge range of accredited and bespoke training courses for anyone working in the construction industry.


Construction & Logistics

CITB Site Management Safety Training Scheme (SMSTS) TC01 - 001

CITB Site Supervisor Safety Training Scheme (SSSTS) TC01 - 002

This course is intended for project managers, site managers and supervisors as well as proprietors of small to medium sized companies. Client-based personnel would also benefit from attending the course.

This course is for first line managers – those who have, or are about to acquire, supervisory responsibilities.

Possession of this qualification is listed in the Approved Code of Practice for the Construction (Design and Management) (CDM) Regulations as a demonstration of competence in the role of site manager. By the end of this course delegates will be able to give an understanding of responsibilities and accountability for site safety, health and welfare and current health and safety legislation. Dates: Cost: Duration: Location:

6th, 13th, 20th, 27th Nov, 4th Dec 2009 8th, 15th, 22nd, 29th Jan, 5th Feb 2010 5th, 12th, 19th, 26th Mar, 2nd Apr 2010 £645+VAT (member) £774+VAT (non-member) 5 Days Rotherham

It provides an introduction to health and safety, welfare and environmental issues for those requiring an understanding of legal responsibilities relevant to their work activities. It will provide a sound knowledge base to enable them to give valuable assistance in safely managing a construction site. By the end of this course delegates will have an overview of their responsibilities for health and safety on construction sites. This course provides the ideal introduction for those supervisors who have had some or little previous health and safety training. Dates: Cost: Duration: Location:

26th, 27th Oct 2009 30th Nov, 1st Dec 2010 18th, 19th Jan 2010 18th, 19th Feb 2010 15th, 16th Mar 2010 £385+VAT (member) £462+VAT (non-member) 2 Days Rotherham

Asbestos Awareness TC01 - 003 The Asbestos Awareness training course is designed for companies with high-risk workers in the construction industry, such as joiners, plumbers, electricians, cable fixers and painters, as well as other workers in buildings which may contain asbestos. This course is now mandatory and follows the Health and Safety Executive’s guidance relating to the dangers of working within buildings containing asbestos materials. Courses are held locally and deliver the HSE’s approved syllabus, including the properties of asbestos and its effect on health, likely occurrence of asbestos in buildings, emergency procedures and an introduction to the management of asbestos. Dates: Cost: Duration: Location:

13th Oct 2009 17th Nov 2009 15th Dec 2009 12th Jan 2010 16th Feb 2010 16th Mar 2010 £75+VAT (member) £90+VAT (non-member) Half Day Choice of AM or PM Sheffield

Section sponsor:

Autumn/Winter 2009

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Construction & Logisitcs

PASMA Mobile Aluminium Tower Scaffold TC01 - 004 This course is aimed at employees who use or erect, alter, dismantle and inspect Mobile Access Towers as part of their working activities. Delegates will cover a range of areas relating to Aluminium Tower Scaffold including tower assembly, stability and safe use of towers. On successful completion of the practical session and questionnaire the delegate will receive the nationally recognised PASMA operator’s certificate and identity card, which is valid for 5 years. Dates: Cost: Duration: Location:

23rd Oct 2009 23rd Nov 2009 18th Dec 2009 20th Jan 2010 19th Feb 2010 25th Mar 2010 £125+VAT (member) £150+VAT (non-member) 1 Day Rotherham

Section sponsor:

Accredited by the CIWM, this course is designed for all employees (at office and site-level) who are involved in waste management, handling, disposal or training as part of their work practices. The course enables delegates to understand the key factors relating to waste legislation, waste minimisation and disposal techniques and waste auditing. The course concentrates on waste issues relating to the construction industry, such as skip management, Duty of Care and an introduction to Site Waste Management plans. As with all of our scheduled courses, ECUS can deliver this course at a time and location to suit your organisation. Dates: Cost: Time: Location:

19th Nov 2009 26th Jan 2010 23rd Mar 2010 £155+VAT 09.00 - 17.00 Sheffield

Sustainable Construction Courses TC01 - 006

CIWM Waste Awareness Certificate Construction TC01 - 005

With the rate of construction in the UK set to increase, sustainable construction is more important than ever, particularly in helping to deliver the government’s targets to reduce carbon emissions.

Is your construction or demolition project team waste aware? Do you know how to save money and resources through smart reduction, re-use or recycling of waste? The Construction Waste Awareness Certificate (CWAC) provides a perfect foundation course for waste management in the construction industry.

Those businesses already taking responsibility and focussing on sustainability are not only increasing the efficiency and effectiveness of their operations, but also benefitting their reputation and ultimately their profitability.

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Autumn/Winter 2009

ECUS is working in partnership with the National Construction College (the training division of Construction Skills), the largest construction training provider in Europe, to deliver a range of training courses aimed specifically at the construction sector. The suite of 12 interactive courses are designed for all construction personnel and should appeal to developers, architects, site managers, site operatives, quantity surveyors and project managers alike. • • • • • • • • • • • •

Sustainability for Management in Construction (1 day) Sustainable Procurement in Construction (1 day) Water Management on Site (1 day) Waste Management on Site (1 day) Energy on Site (½ day) Waste on Site (½ day) Energy Management on Site (1 day) Foundation Course in Sustainable Construction (1 day) Water Management on Site (½ day) Social Issues in Construction (1 day) Environmental Management Systems at Site Level (1 day) Social Issues on Site (½ day)

The 1 day courses have dates scheduled at locations throughout the UK whilst the half day courses are available on an in-company basis. Dates: Cost: Time: Location:

Various £250+VAT 1 Day Workshop £70+VAT Half Day Workshop 09.00 - 17.00 Sheffield


Construction & Logisitcs

Section sponsor:

Overhead Crane TC01 - 007

Commercial Tail Lift TC01 - 008

Operate the crane safely and efficiently and understand the basic theoretical knowledge including use of slings and signalling.

To provide the theoretical and practical knowledge to safely operate a commercial vehicle tail lift.

You must be over 18 years of age to attend this course. Qualification: ITSSAR Dates: Cost: Time: Location:

On request £100+VAT (member) £120+VAT (non-member) 1 Day Rotherham or client premises

You must be over 18 years of age to attend this course. Qualification: ITSSAR Dates: Cost per half day: Time: Location:

On request £50+VAT (member) £60+VAT (non-member) Half Day / 1 Day depending on experience Rotherham or client premises

Hydraulic Lorry Loader TC01 - 009

LGV Driver Training TC01 - 010

To provide the theoretical and practical knowledge to safely operate a lorry loader.

Train the driver to a competent (DSA standards) level to ensure safe and efficient driving.

You must be over 18 years of age to attend this course.

You must be over 18 years of age and holder of cat C1, C or C+E including provisional to attend this course.

Qualification: ITSSAR Dates: Cost per day: Time: Location:

On request £100+VAT (member) £120+VAT (non-member) 1 Day / 2 Days depending on experience Rotherham or client premises

Qualification: Bespoke certificate of safe and fuel efficient driving and achieve DSA standards for advancement. Dates: Cost: Time: Location:

On request £400+VAT (member) £480+VAT (non-member) 5 Half Days (4 hours) Rotherham or client premises

Autumn/Winter 2009

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Engineering & Manufacturing

With the engineering and manufacturing industries continuing to expand, up-skilling and multiskilling your workforce has never been so essential in order to improve productivity and efficiency.

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Section sponsor:

We have responded to demand by offering an in-depth selection of industry specific, bespoke and accredited courses. Focusing on all aspects of construction safety training we are now able to offer a huge range of accredited and bespoke training courses for anyone working in the construction industry.


Engineering & Manufacturing

17th Edition Wiring Regulations (City & Guilds 2382-10) TN01 - 002 This course, aimed at electricians and electrical contractors, will ensure familiarity with the layout, content and use of the Regulations. The course is also suitable for others who require a working knowledge of the 17th Edition Wiring Regulations. On successful completion of this training course delegates will obtain the full City & Guilds qualification. Dates: Cost: Duration: Location:

19th - 22nd Oct 2009 3rd - 6th Nov 2009 23rd - 26th Nov 2009 15th - 18th Dec 2009 11th - 14th Jan 2010 9th - 12th Feb 2010 23rd - 26th Mar 2010 £495+VAT (member) £594+VAT (non-member) (plus £85 text book fee) 4 Days Rotherham

17th Edition Update (City & Guilds 2382-20) TN01 - 010 This 2 Day course is intended for those who have gained a full formal City & Guilds qualification relevant to BS7671 (see recommendations below). The course will address the specific changes in the requirements of BS7671 and is aimed at Electricians, Electrical Contractors, Domestic Installers as well as others who have a working knowledge of the wiring regulations.

The course fee includes; City & Guilds examination fees, comprehensive course notes, refreshments and a buffet lunch. IT DOES NOT include a copy of BS7671. Delegates will require an up to date copy of the publication, both for the training course and private study prior to sitting the examination. Dates: Cost: Duration: Location:

7th - 8th Sep 2009 12th - 13th Oct 2009 9th - 10th Nov 2009 16th - 17th Dec 2009 4th - 5th Jan 2010 15th - 16th Feb 2010 2nd - 3rd Mar 2010 £295+VAT (member) £354+VAT (non-member) 2 Days Rotherham

Inspection, Testing & Certification of Electrical Installations (City & Guilds 2391) TN01 - 003 The course is aimed at personnel who are involved in the Inspection & Testing of Electrical Installation to BS7671 (16th Edition Wiring Regulations) and require certification possibly for NICEIC purposes or to demonstrate competence as a ‘Duty Holder’ with responsibility for the safety of electrical installations within their organisation. The full 2391 qualification is achieved following successful completion of both a written examination (closed book) of 21/2 hours duration 6.30 - 9.00pm and a practical assessment. This is approximately 3 to 4 hours in duration and is arranged for a mutually agreeable time outside of the course timetable.

Delegates must possess relevant practical experience and a good working knowledge of BS7671. Course Content: • The purpose and frequency of Inspection & Testing of Electrical Installations. • The main inspection requirements prescribed in BS7671 (Guidance Note 3). • Sequence and actual tests to be carried out in premises as prescribed in BS7671 (Guidance Note 3). Proving test instruments. • Completion, periodic and minor works forms with associated schedules and results. Dates: Cost: Duration: Location:

5th - 8th Oct 2009 10th - 13th Nov 2009 30th Nov - 3rd Dec 2009 12th - 15th Jan 2010 1st - 4th Feb 2010 8th - 11th Mar 2010 £575+VAT (member) £690+VAT (non-member) 4 Days Rotherham

Section sponsor:

Autumn/Winter 2009

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Engineering & Manufacturing

3 Day Basic Electrical (City & Guilds accredited) TN01 - 004 A 3 day course aimed creating awareness of electrical systems to both newcomers to the electrical trade and to mechanical craftsperson’s wishing to prepare for cross trade working. The course contains theory and practical sessions covering essential foundation level principles that form the baseline for any involvement with electrical systems. Delivery of the course includes both in-course and final assessment sections, which will assist delegates in planning follow-up training requirements and provide measurable progress. Day One • What is electricity? • Electrical units and their relationships. • Component identification. • Use and care of test instruments. Day Two • Conventional circuits. • Electrical drawing. • Electrical power theory, AC supplies, inductors, capacitors etc. Day Three • Circuits used for control. • Safe isolation. • Safe working practices. Dates: Cost: Duration: Location:

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26th - 28th Oct 2009 30th Nov - 2nd Dec 2009 2nd - 4th Feb 2010 15th - 17th Mar 2010 £425+VAT (member) £510+VAT (non-member) 3 Days Rotherham

Autumn/Winter 2009

Section sponsor:

Fork Lift Truck TN01 - 005 The aim of these courses is to bring candidates into line with accepted Codes of practice approved by the Health and Safety Commission and regulations covered by the Health and Safety at Work Act 1974, Sections 2 and 16. These courses are aimed at all identified personnel who are required to operate lift trucks in the workplace. On successful completion of the course, delegates will be able to demonstrate sufficient understanding of lift truck safe working practices and lift truck driving skills to complete a Health and Safety Executive approved lift truck driving and theoretical test. Dates: Cost: Duration: Location:

Available on request £80+VAT per person, per day (member) £96+VAT per person, per day (non-member) Novices - 5 Days Experienced - 3 Days Refresher - 1 Day Rotherham

Fork Lift Truck Instructor TN01 - 008 Trainees must hold a valid certificate of training on a forklift truck. They must have undergone a test (or retest) by an accredited instructor within 12 months prior to the course. The aim of this 10-day course is to train potential forklift instructors to a recognised accrediting bodies standard.

On successful completion of training, instructors will be able to prepare, plan and present practical and theoretical instruction to an approved standard. They will be able to conduct and mark practical tests objectively, and complete the appropriate documentation. Content: • Initial practical training and testing to instructor standard, Operators Ability: Undertake and pass an operators test, carry out a pre-use checks & pass a theoretical test. • Safety and accident prevention • Health and Safety at Work: - Health & Safety at Work Act 1974, Sections 2, 7 & 8, Work Equipment Regulations – Regulation 9, Training, Management Health & Safety at Work Regulations ‘Employees Duties’, Specific Legislation and Regulations, Approved Codes of Practice, Enforcement of Health & Safety • Principles of fork lift trucks • Truck familiarisation • Recommendations of training: Selection of operators: Age, medical condition and level of intelligence, previous experience, training of operators: types of courses, basic training, specific training, familiarisation training, conversion training, refresher courses. • Instructor’s role, principles of instruction & instructional techniques, learning (incentives and methods), simple job analysis, preparation of lesson plans, hints on speaking. • Training exercises


Engineering & Manufacturing

Section sponsor:

Dates: Cost: Duration: Location:

23rd Nov - 4th Dec 2009 £1,250+VAT (member) £1,500+VAT (non-member) 10 Days Rotherham

Abrasive Wheel Safety TN01 - 006 This course is aimed at supervisors and other employees involved in the mounting, changing and safe use of abrasive wheels. The course will cover both the theoretical and practical aspects associated with the safe handling and mounting of abrasive wheels. On successful completion of the training course delegates will be able to prevent and minimise the number of accidents arising from the use of abrasive wheels, demonstrate knowledge of storage and handling, assemble abrasive wheels correctly and inspect and test abrasive wheels for danger. Dates: Cost: Time: Location:

4th Nov 2009 £130+VAT (member) £156+VAT (non-member) 09.30 - 12.30 - Half Day Rotherham

Abrasive Wheels Instructor TN01 - 007 This course is aimed at all employees who have been identified and/or selected to carry out instruction on the safe use of Abrasive Wheels.

Upon completion of this course delegates will be able to: • Demonstrate an understanding of their obligations, duties and responsibilities relating to the safe use of Abrasive Wheels. • Recognise the hazards and reduce the risk arising from the use of Abrasive Wheels. • Produce appropriate training materials on the safe use of Abrasive Wheels. • Instruct other personnel on subject matter relating to the safe use of Abrasive Wheels Content: • Session 1 - Methods of instruction, instructor qualities, systems approach, lesson in mechanics and techniques. • Session 2 - Safe use of Abrasive Wheels, a complete demonstration lesson. • Session 3 – Preparation and Planning Workshop, delegates are given tuition, help and support in planning and preparing their individual teaching practices. • Session 4 – Practical Safe Use of Abrasive Wheels Teaching Assessment, an opportunity for delegates to demonstrate their Safe Use of Abrasive Wheel knowledge and teaching ability. Achievement is measured through an individual practical teaching exercise and successful delegates are awarded a certificate of training.

Note: All delegates are provided with a complete Safe Use of Abrasive Wheel slide package on CD ROM Dates: Cost: Duration: Location:

4th - 5th November 2009 £550+VAT (member) £660+VAT (non-member) 2 Days Rotherham

Portable Appliance Testing (City & Guilds 2377-002) TN01 - 001 This course focuses on the requirements for the formal inspection, testing and recording of electrical equipment (portable appliance testing). On successful completion of this training course delegates will be awarded the City & Guilds Certificate of Competence for the Inspection & Testing of Electrical Equipment. Dates: Cost: Time: Location:

14th - 15th Oct 2009 11th - 12th Nov 2009 16th - 17th Dec 2009 6th - 7th Jan 2010 17th - 18th Feb 2010 4th - 5th Mar 2010 £260+VAT (member) £312+VAT (non-member) (plus £35 text book fee) 09.30 - 16.30 2 Days Rotherham

We strongly suggest that companies re-licence their instructors every 2 years to ensure they are still effective and fully up to date with current regulations.

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Engineering & Manufacturing

Section sponsor:

Manual Handling Instructor TN01 - 009 This course is aimed at all employees who have been identified and/or selected to carry out ‘in-house’ instruction on Manual Handling. The aim of the course is to train suitable candidates to instruct other personnel in the safe manual handling techniques. Upon completion of this course delegates will be able to:• Demonstrate an understanding of their obligations, duties and responsibilities relating to manual handling operations. • Recognise the hazards associated with manual handling. • Carry out manual handling risk assessments in line with the Manual Handling Operations Regulations 92. • Produce appropriate training materials on manual handling as applicable. • Instruct other personnel on subject matter relating to manual handling operations. Content: • Session 1– Methods of Instruction, Instructor Qualities, Systems Approach, Lesson Mechanics, and Techniques • Session 2– Manual Handling, a complete demonstration lesson. • Session 3– Risk Assessment, a practical exercise built around defined scenarios.

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• •

Session 4– Preparation and Planning Workshop, delegates are given tuition, help and support in planning and preparing their individual teaching practices. Session 5– Practical Manual Handling Teaching Assessments, an opportunity for delegates to demonstrate their Manual Handling knowledge and teaching ability.

Achievement is measured through individual practical teaching exercises and successful delegates are awarded a certificate of training. We strongly suggest that companies re-license their instructors every 2 years to ensure they are still effective and fully up to date with current regulations. Note: All delegates are provided with a complete Manual Handling slide package on CD ROM Dates: Cost: Duration: Location:

18th - 19th November 2009 Other dates available on request £550+VAT (member) £660+VAT (non-member) 2 Days Rotherham


SKILLS PLEDGE The Skills Pledge is a voluntary, public commitment by a company senior executive to support the skills development of all its employees to develop their basic skills, including literacy and numeracy, and work towards relevant, valuable qualifications to at least NVQ Level 2. Barnsley & Rotherham Chamber of Commerce works with the Barnsley and Rotherham Work and Skills Boards to assist employers with their Training and Recruitment needs.

The 5 Steps of the Skills Pledge: STEP ONE

Statement of Intent STEP TWO

Independent assessment of your skills and training priorities

Companies who commit to the Skills Pledge will benefit from: • • • • • • •

Free expert advice on business and skills Higher productivity and efficiency levels Improved levels of customer service A motivated workforce Higher retention rates Being an employer of choice A positive perception by other – clients, employees, community and competitors

To find out more about this FREE offer and to register your interest, call 0844 414 5100.

STEP THREE

Development of an Action Plan for your organisation to deliver the Skills Pledge STEP FOUR

Skills Pledge Commitment STEP FIVE

Fulfilment

0844 414 5100 www.brchamber.co.uk

Or email: info@brchamber.co.uk


Environmental

Without doubt, the environment and the production of waste affects every business. It can restrict business activities, reduce profits, and hinder progress. On the other hand it can lead to new business opportunities, greater profits and open up new global markets. Every business is affected by legislation, and failure to comply can lead to

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Section sponsor:

significant fines, imprisonment and directly affect your business reputation. This is not limited to the short term, as a failure to comply now may come back to haunt you in the future. For those with their eyes set on developing their business, the environment is an area of opportunity. Demonstrating that a business has taken into consideration its impact on the environment and society as a whole can lead to increased investment and more business whilst also reducing costs.

Gaining qualifications and being aware of your legal responsibilities can secure your business its next lucrative contract. The following courses are designed to provide the knowledge and skills to enable your business to reduce its environmental impact, improve performance and reduce costs. Further bespoke environmental training and support is available on a variety of topics to suit your organisation’s needs.


Environmental

IEMA Approved Environmental Management System (EMS) Implementation TE01 - 002 This 3 day course provides all of the information and tools necessary to implement an EMS to the specification of ISO 14001:2004. IEMA approved, the course gives practical and up to date guidance through a mix of presented sessions and practical exercises designed to take delegates through the implementation of ISO 14001 from start to finish. The course is delivered at ECUS’s offices in Sheffield but can also be delivered at a time and location to suit your organisation. • • • •

Detailed course notes with action plans at the end of each stage Copies of the slides used in the sessions A USB Stick containing useful information to help you implement ISO 14001 Refreshments and lunch throughout the duration of the course

Course topics: • Environmental impacts • Introduction to an EMS including the benefits and costs of implementation • Exploring ISO 14001:2004 • Identifying and evaluating environmental aspects • Understanding and managing environmental legislation • Seeking management commitment and drafting an environmental policy • Selecting an EMS task force • Training implications

• Auditing skills and techniques • Measures for continual improvement • Emergency planning Dates: Cost: Time: Location:

6th - 8th Oct 2009 24th - 26th Nov 2009 2nd - 4th Feb 2010 £645+VAT 09.00 - 17.00 Sheffield

There are practical exercises during the day to help reinforce the topics covered in the taught sessions. ECUS can also deliver this course on behalf of your organisation at a time convenient to you and your colleagues. Dates: Cost: Time: Location:

18th Feb 2010 £225+VAT 09.00 - 17.00 Sheffield

Waste Awareness Certificate TE01 - 004

Environmental Awareness For Business TE01 - 001 This course serves as an excellent introduction to environmental management and ISO 14001:2004 for managers at all levels within any organisation. If you are unsure where to start, what environmental legislation might apply to your organisation, how to undertake an environmental audit and what to look for or you need guidance on ISO 14001: 2004 and its implementation then this course will provide comprehensive and practical guidance. • • • • •

The main environmental issues facing your organisation Introduction to environmental legislation Practical session on undertaking an environmental review How to identify environmental aspects and impacts How to implement ISO 14001:2004

Accredited by the CIWM, this foundation course is designed for employees whose work practices produce waste or who need a greater understanding of waste management principles. The course enables delegates to understand and implement the waste hierachy, deal more effectively with waste and cut costs. Course topics include waste auditing, waste minimisation and waste legislation. As with all of our scheduled courses, ECUS can deliver this course at a time and location to suit your organisation. Date: Cost: Time: Location:

15th Oct 2009 13th Jan 2010 10th Mar 2010 £155+VAT 09.00 - 17.00 Sheffield

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Section sponsor:

Environmental

IEMA Approved EMS Internal Auditor TE01 - 007 This IEMA-Approved 3 day course provides a comprehensive package which includes all the tools and training necessary to effectively internally audit an organisation’s EMS to the requirements of ISO 14001:2004 and BS8555. No previous auditing experience is required. The course gives practical auditing guidance through a combination of presented sessions and practical exercises and covers the following: • • • • • • •

Background and current practice of EMS, sustainability and environmental issues Environmental legislation and policy Waste audits Developing audit programmes Systems audits Operational audits Preparing audit reports

Materials: • Detailed course notes • Copies of the slides used in the sessions • A USB stick containing useful information to help you effectively audit a system to ISO 14001 The course is available as a scheduled course delivered at ECUS’s offices in Sheffield and is open to organisations from all sectors. No previous auditing experience is required. As with all our scheduled courses, ECUS can deliver at a time and location to suit your organisation.

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Dates: Cost: Time: Location:

20th - 22nd Oct 2009 8th - 10th Dec 2009 16th - 18th Feb 2010 £645+VAT 09.00 - 17.00 Sheffield

City & Guilds Licentiateship Qualification: Sustainable Manufacturing TE01 - 008 This new, part-funded module is part of the Manufacturing Masters suite of courses. Aimed at supervisors and team leaders, the course will provide your people with the knowledge and skills to help you become a more sustainable manufacturer whilst also reducing costs, improving efficiency and gaining competitive edge. The City & Guilds Licentiateship is a nationally recognised higher education qualification involving 3 days of contact time, including taught sessions, exercises and discussion groups. To achieve the final certificate, each individual must also complete an assessed, work-based project focused on improving a particular area of their organisation - a valuable exercise in itself which should easily recoup the modest fee. Course topics: • Materials and resource efficiency • Manufacturing methods & design • Procurement and the supply chain • Energy management & efficiency • Waste management • Distribution & logistics • Social impacts of manufacturing

• •

Techniques for sustainable manufacturing Developing a sustainable manufacturing strategy

Dates: Cost: Time: Location:

12th - 14th Oct 2009 16th - 18th Mar 2010 £860 (less 50% MAS funding +VAT) 09.00 - 17.00 Sheffield


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Section sponsor:

Finance & Accounting

Finance is a field that studies and addresses the ways in which individuals, businesses and organisations raise, allocate and use monetary resources over time, taking into account the risks entailed in their projects.

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The term ‘finance’ may thus incorporate any of the following: • • • •

The study of money and other assets The management and control of those assets Profiling and managing project risks The science of managing money

Our range of training programmes is specially designed for executives who recognise the benefit of understanding how the financial side of the business operates.

The courses are led by tutors who take a practical, pragmatic view of money matters and translate the jargon, conventions and formats of accounting so that they become useful tools for the delegate. Courses are designed to be suitable for all levels of users from the beginner to the more advanced. All courses are interactive and tutor led.


Finance & Accounting

Introduction to Accounts TF01 - 001 Aimed at those staff just starting out in finance who want to understand terms and processes used, whether the organisation uses manual, spreadsheets or a computerised accounting system. The course is also relevant to staff returning to the accounts department, who want a refresher on the fundamentals of accounting. Course content: • Basic accounting terminology/glossary • The nominal ledger and chart of accounts • Double entry bookkeeping what to debit and what to credit • Producing a trial balance • The component parts of Profit and Loss and Balance Sheet • Practical exercises The course is split between interactive discussion, real world examples and exercises to reinforce the text, followed by a practical session where you will take what you have learned and produce a set of accounts. Dates: Cost: Time:

26th Nov 2009 Barnsley 9th Feb 2010 Sheffield £195+VAT (member) £234+VAT (non-member) 09.30 - 16.30

fundamental accounting routines that will allow you to get up and running with your software as quickly as possible. By the end of this course you will be able to operate your Sage Instant Accounts program with maximum efficiency, thereby saving you valuable time and allowing more effective managment of your company’s business accounts. Dates: Cost: Time: Location:

On request £210+VAT (member) £252+VAT (non-member) 09.30 - 16.30 In company

Effective Credit Control / Chasing Bad Debt TF01 - 004 The objective of this seminar is to identify procedures and controls to monitor and improve credit control together with an introduction to the use of small claims procedures. Many organisations can benefit from learning how to improve cash flow and minimising credit risk and assessing debt-collection procedure. Dates: Cost: Time:

27th Nov 2009 Sheffield 23rd Mar 2010 Barnsley £195+VAT (member) £234+VAT (non-member) 09.30 - 16.30

Introduction to Sage Instant Accounts TF01 - 002

Introduction to Sage 50 Accounts Professional TF01 - 003

This one day course is the first stage of essential training for users of Sage Instant Accounts. It concentrates on all of the

This course, covering fundamental features and routines essential for problem free accounting, is recommended

for all Sage Line 50 users. All delegates will have access to a PC throughout this interactive tutorial seminar. Course content: • • • • • •

Creating accounts Opening balances Error correction Data entry routines Bank reconciliation Back up and restore data

Dates: Cost: Time: Location:

On request £210+VAT (member) £252+VAT (non-member) 09.30 - 16.30 In company

Finance for the Non-Financial Manager TF01 - 006 This course is aimed at sales, production, engineering managers or any departmental manager who needs an understanding of accounting. It is suitable for managers with little or no financial knowledge and looks at manual bookkeeping, financial budgeting, projections and analysis and profit and loss accounts. The seminar will enable delegates to understand the world of business finance and will assist managers who would like to understand the financial implications of their day-to-day decisions so that they may increase the profitability and performance of their business. Date: Cost: Time:

19th Nov 2009 Barnsley 4th Feb 2010 Sheffield £195+VAT (member) £234+VAT (non-member) 09.30 - 16.30

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11%


First Aid

It is a well known fact that colleagues at work can suffer injury or sudden illness. It is important that employers have made necessary arrangements to ensure that their employees receive adequate and immediate attention if they are injured or taken ill at work. Our range of courses provides information on all aspects of first aid at work and is aimed at providing the necessary skills and information to

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Section sponsor:

employers, employees and recognised first aiders for organisations across all industry sectors. The Health and Safety (First Aid) Regulations 1981 require employers to provide adequate and appropriate equipment, facilities and personnel to enable first aid to be given to employees if they are injured or become ill at work. These regulations apply to all workplaces, including those with five or fewer employees, and to the selfemployed.

Detailed information can be found in the Approved Code of Practice and Guidance: First Aid at Work. The Health and Safety (First Aid) Regulations 1981 L74. Source - www.hse.gov.uk/firstaid/ legislation.htm


Section sponsor:

First Aid

One Day Emergency First Aid TA01 - 001 The One Day Emergency First Aid course is aimed at individuals who want to gain an overview of basic first aid procedures. This course is also suitable for people who are acting as Appointed Persons at work. It gives a basic understanding of some essential first aid procedures and will enable individuals to recognise and treat some major injuries and illnesses. Please note that this course is not suitable for people who have been designated First Aiders at Work under Health and Safety Regulations. These individuals should instead attend the HSE-approved First Aid at Work four-day course. There is a mixture of theoretical and practical work. All participants receive a certificate of attendance. Dates: Cost: Time: Location:

26th Oct 2009 25th Nov 2009 21st Dec 2009 25th Jan 2010 19th Feb 2010 15th Mar 2010 £95+VAT (member) £114+VAT (non-member) 09.00 - 17.00 Sheffield

choose to have key staff trained as First Aiders. This course complies with the Health and Safety (First Aid) Regulations 1981 and has been approved by the Health and Safety Executive. The First Aid at Work course gives First Aiders the essential knowledge and skills that they need to carry out their role and deal confidently with major and minor injuries and illnesses. It is suitable for any person who has been designated a First Aider at work. The topic areas covered are: • First aid priorities • The duties of employers and the legal framework • Using a first aid box • Record keeping • Action in an emergency • Treating an unconscious casualty • Treating a casualty who is bleeding or wounded • Cardiopulmonary resuscitation (CPR) • Shock • Injuries to bones and muscles • Burns and scalds • Eye injuries • Treating a casualty who has been overcome by gas or fumes • Poisoning • Choking • Recognising minor illnesses • Recognising major illnesses e.g. heart attack, asthma • Managing the transport of casualties

First Aid at Work (HSE approved) TA01 - 002

All course materials (including a first aid manual) provided.

All UK employers have a legal obligation to provide appropriate first aid provision for their workforce and many companies

Assessment is by a multiple-choice exam on the final day and a practical skills test. Successful delegates then receive an

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HSE-approved certificate, valid for three years. Before the expiry of this certificate, students who wish to remain First Aiders must take a shorter First Aid Requalification course, which will re-authorise them for a further three years. Dates: Cost: Time: Location:

28th, 29th, 30th Oct 2009 18th, 19th, 20th Nov 2009 16th, 17th, 18th Dec 2009 26th, 27th, 28th Jan 2010 16th, 17th, 18th Feb 2010 24th, 25th, 26th Mar 2010 £210+VAT (member) £252+VAT (non-member) 09.00 - 17.00, 3 Days Sheffield

First Aid at Work Requalification (HSE approved) TA01 - 003 The First Aid at Work Requalification course complies with the Health and Safety (First Aid) Regulations 1981 and has been approved by the Health and Safety Executive. It is aimed at First Aiders who hold a current three-year First Aid at Work certificate, but who are near the expiry date. First Aiders may attend this course up to three months before their certificate expires and up to 28 days beyond the expiry date.


Section sponsor:

Any First Aider who is not able to undertake a requalification course within a maximum of 28 days after the expiry date of their 3 year certificate will be required to retake a full four-day First Aid at Work course. This course refreshes and updates the essential knowledge and skills that First Aiders need to carry out their role and deal confidently with major and minor injuries and illnesses. Assessment is by a multiple-choice exam on the final day and a practical skills test. Successful delegates then receive an HSE-approved certificate, valid for a further three years. Students will be required to bring their existing First Aid at Work certificate to the first day of the course. Dates: Cost: Time: Location:

22nd, 23rd Oct 2009 16th, 17th Nov 2009 10th, 11th Dec 2009 7th, 8th Jan 2010 1st, 2nd Feb 2010 18th, 19th Mar 2010 £125+VAT (member) £150+VAT (non-member) 09.00 - 17.00, 2 Days Sheffield

Paediatric First Aid TA01 - 004 This Paediatric First Aid course was originally approved by the National Association of Child Minders (NCMA) and the Pre School Learning Association (PLA) in line with the guidelines issued by Ofsted for those in Early Years education.

First Aid

It is suitable for child minders, child carers, nursery nurses, nannies and pre-school teachers. The Paediatric First Aid course is also ideal for parents and anyone responsible for small children (Sunday School teachers etc). During the course our students will learn about: • Emergency Action plan • Resuscitation • Unconsciousness • Airway and breathing problems asthma, allergic reaction, choking, croup • Wounds and bleeding • Poisons and burns • Other serious injuries electric shock, fractures, spinal injuries, serious head injuries • Other serious medical conditions sickle cell, meningitis, diabetes, fitting • Extremes of body temperature • Accident recording • First aid kits

Defibrillator (AED) TA01 - 005 Every two minutes someone in the UK has a Heart Attack and half of these attacks will be fatal. More than 1.4 million people suffer from angina and 275,000 people have a heart attack annually (Department of Health) For every minute that passes chances of survival decrease by 14 per cent. An Automated External Defibrillator - with a trained operator at the site of a sudden cardiac arrest can raise the chance of survival from 5% to 80%. During the course our students will learn about: • Anatomy & physiology of the respiratory & circulatory systems • Basic life support & CPR • Chain of survival & the benefits of early defibrillation • UK resuscitation council guidelines • Operating an AED and safety guidelines

Assessment is a continuous throughout the course. Delegates will receive a certificate of attendance which is valid for 3 years. Our 2 day course meets the core competencies for Paediatric training as recommended by OFSTED.

Assessment is a continuous throughout the course .Delegates will receive a certificate of attendance which is valid for 6 months. Our 3 hour course meets the core competencies for defibrillator training as recommended by the UK Resuscitation Council Guidelines.

Courses can also be delivered on your site.

Courses can also be delivered on your site.

Dates: Cost: Time: Location:

9th - 10th Nov 2009 11th - 12th Jan 2010 29th - 30th Mar 2010 £90+VAT (member) £108+VAT (non-member) 09.00 - 17.00, 2 Days Sheffield

Dates: Cost: Time: Location:

15th Oct 2009 5th Jan 2010 £50+VAT (member) £60+VAT (non-member) Half Day 09.00 - 12.30, 13.30 - 17.00 Sheffield

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Health & Safety

Health and safety compliance presents one of the most difficult challenges for employers in the UK. Constantly changing legislation in this field means that many organisations struggle to keep up with their legal obligations.

Section sponsor:

The simple fact is that businesses have to comply with Health and Safety Law. Non-compliance can result in criminal proceedings in addition to civil penalties. We provide a comprehensive range of health and safety services to ensure you are able to comply and keep up to date.

Trainer David Duffin with course delegates Simon Coates and Richard Exley, undertaking the NEBOSH Certificate course.

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The Chamber also runs the Health and Safety Advisory Service, which provides your business with a competent person. Please call us for more information.


Health & Safety

Section sponsor:

National General Certificate in Occupational Safety & Health (NEBOSH) TH01 - 004

NEBOSH Diploma in Occupational Health TH01 - 009

A 10-week course (one day a week) incorporating a wide appreciation of health and safety at work, including legal responsibilities, accident investigation techniques, COSHH and risk assessment.

The NEBOSH National Diploma is designed as a professional qualification and aims to provide the knowledge and understanding that underpins competent performance as an Occupational Health and Safety Practitioner (OHASP).

Health and Safety is a very complex, diverse and specialised function, especially with all the new legislation and EC Directives. It is a legal requirement for all companies to appoint a ‘competent person’ to assist with health and safety. This certificate will help satisfy this requirement. The NEBOSH National Certificate also enables delegates to interpret legislation and implement practical, cost effective solutions. The course will help you to improve your ability to identify hazards and recommend appropriate action through:

Possession of a National Diploma will enable the holder to apply for membership of the Institute of Occupational Health and Safety (IOSH).

• • •

Developing the ability to investigate accidents and make cost effective recommendations Developing a practical understanding of health and safety legislation Developing an appreciation of human and organisational problems and possible solutions

All course materials and certification fees included. NEBOSH examination prices available on request. Dates: Cost: Time: Location:

Commencing 16th Dec 2009 Commencing March 2010 £955+VAT (member) £1,250+VAT (non-member) 09.30 - 16.30 Sheffield

The syllabus comprises four core units: Unit A - Managing Health and Safety Unit B - Hazardous Agents in the Workplace Unit C - Workplace and Work Equipment Unit D - Workplace-based Assignment Dates: Cost: Duration: Location:

On request £6,650+VAT (member) £7,980+VAT (non-member) 35 Days Sheffield

CIEH Principles of Manual Handling TH01 - 002 Manual handling covers a wide variety of tasks including lifting, lowering, pushing, pulling and carrying. If any of these tasks are not carried out safely then there is a risk of injury. Health and Safety Executive statistics show that manual handling causes more than a third of all reported injuries that result in staff being off work for more than three days.

The Chartered Institute of Environmental Health (CIEH) Principles of Manual Handling course is aimed at those who carry out manual handling activities at work and gives employees essential knowledge and understanding of manual handling basics. The topic areas covered are: • The process of manual handling in the workplace. • Manual handling injuries and the activities that cause them. • Manual handling assessment and control options. • Responsibilities imposed by the manual handling operations regulations. It is recommended that delegates hold the CIEH Level 2 Award in Health and Safety before attending the Principles of Manual Handling course, but this is not essential. The course lasts for 3½ hours with light refreshments and all course materials provided. Assessment is by a multiplechoice exam at the end of the course, in which delegates have to achieve 15 correct answers out of 20. Successful delegates then receive the CIEH accredited Principles of Manual Handling certificate, or a Certificate of Attendance if they achieve less than 15. Dates: Cost: Time: Location:

18th Nov 2009 25th Jan 2010 11th Mar 2010 £115+VAT (member) £138+VAT (non-member) 09.00 - 12.30 (Half Day) Sheffield

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Health & Safety

Section sponsor:

CIEH Level 2 Award in Health & Safety in the Workplace TH01 - 001

CIEH Principles of Control of Substances Hazardous to Health (COSHH) TH01 - 008

Health and Safety law requires employers to provide information, instruction, training and supervision to make sure employees know how to work safely and without risks to health. Good training helps employers to comply with the law and can also lead to real benefits such as saving money, improving productivity, raising morale and helping create a happier, healthier workforce. The Chartered Institute of Environmental Health (CIEH) Award gives employees essential knowledge and understanding of health and safety basics. It is suitable for people working in any sector. The topic areas covered are: • Introduction to health and safety and health and safety law • Health and welfare • Safety • The workplace and work equipment • Risk assessment, manual handling and hazardous substances • Ergonomics, working at height, transport, and noise and vibration Assessment is by a multiple-choice exam at the end of the day, in which delegates have to achieve 20 correct answers out of 30. Successful delegates then receive the CIEH accredited Level 2 Award in Health and Safety in the Workplace, or a Certificate of Attendance if they achieve less than 20.

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Dates: Cost: Time: Location:

19th Oct 2009 30th Nov 2009 29th Jan 2010 17th Mar 2010 £155+VAT (member) £186+VAT (non-member) 09.00 - 17.00 Sheffield

IOSH Managing Safety TH01 - 003 4-day (1 day a week) Institute of Occupational Safety & Health Certificated Course. The Managing Safety course takes a pro-active risk management approach to health & safety. • • •

Safety management systems, the role of risk assessment, legal requirements and the social environment Reactive monitoring, including which incidents have to be reported, production of reports, recording reported incidents, conducting investigations, recording results and analysing records Preparing and using active monitoring checklists, implementing schedules for active monitoring, recording results and analysing records

Dates: Cost: Time:

20th, 27th Nov, 4th, 11th Dec 2009 Rotherham 12th, 13th, 19th, 20th Nov 2009 Sheffield 4th, 11th, 18th, 25th Mar 2010 Rotherham £595+VAT (member) £685+VAT (non-member) 4 Days - 09.00 - 17.00

The Chartered Institute of Environmental Health (CIEH) Principles of COSHH is aimed at those who use substances hazardous to health at work and introduces students to the hazards associated with those substances and control measures that they can use. The topics covered are: • Definition and types of substances hazardous to health in the workplace. • Health effects of hazardous substances and their causes. • COSHH assessment and control options. • Responsibilities imposed by the Control of Substances Hazardous to Health Regulations 1999. Date: Cost: Time: Location:

16th Oct 2009 9th Dec 2009 19th Feb 2010 £50+VAT (member) £60+VAT (non-member) Half Day 09.00 - 12.30, 13.30 - 17.00 Sheffield


Health & Safety

Section sponsor:

CIEH Level 3 Risk Assessment Principles and Practice TH01 - 005 Under health and safety legislation, employers and the self-employed are required to conduct risk assessments in order to eliminate or control any adverse effects to the health, safety or welfare of staff while at their place of work. This Chartered Institute of Environmental Health (CIEH) training course is designed to convey the essential skills and knowledge required to conduct accurate and appropriate general risk assessments. Course content includes: • Accident statistics and cost • Background to risk assessment • Personnel and communications • Hazard identification • Legal demands • Enforcement and penalties • Advice and information • Risk assessments The course is delivered over one full day with lunch and light refreshments and all course materials provided. Assessment is by a practical study and production of a report and risk assessment. Successful delegates then receive the CIEH accredited Risk Assessment Principles and Practice certificate. Dates: Cost: Time: Location:

CIEH Stress Management TH01 - 007

Fire Warden / Marshal Training TH01 - 006

This course aims to raise awareness of the likely causes of work-related stress, will help delegates to recognise symptoms of stress in themselves and others and will explore a variety of coping strategies and self-help techniques to help to control stress.  

This 1-day course is for individuals who may be responsible for implementing evacuation procedures should a fire occur.

Employers, managers and employees will benefit, as the course also provides a good understanding of the responsibilities imposed under UK legislation and the practical requirements relating to stress management in the workplace.                                     On successful completion, delegates will be awarded the Chartered Institute of Environmental Health (CIEH) Foundation Certificate in Stress Awareness, which is recognised nationally. Dates: Cost: Time:

10th Nov 2009 Barnsley 9th Mar 2010 Sheffield £195+VAT (member) £234+VAT (non-member) 09.00 - 17.00

The course includes: • Triangle of combustion • Fire risk assessments • Stages of fire • Action to be taken in an emergency • Classification of fires • Duties of Fire Warden on a daily basis • Types of fire extinguishers • Practical session using fire extinguishers On completion of the course a Certificate of Competence is issued, which is valid for three years. This course includes using fire extinguishers in controlled conditions out of doors, so delegates should dress appropriately. Dates: Cost: Time: Location:

9th Dec 2009 17th Mar 2010 £175+VAT (member) £210+VAT (non-member) 09.00 - 16.30 Rotherham

2nd Dec 2009 17th Feb 2010 £170+VAT (member) £204+VAT (non-member) 09.00 - 17.00 Sheffield

Autumn/Winter 2009

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Human Resources

The world of Human Resources is rapidly evolving and employers now have an important role in the welfare of their employees. In terms of recruitment and selection, it is important that employers consider carrying out a thorough job analysis to determine the level of skills/technical abilities, competencies and flexibility required in order to ensure effective recruitment.

Section sponsor:

Internal influences are easier to control, predict and monitor, for example management styles or even the organisational culture. Human resource management is becoming an effective strategic and coherent approach to the management of an organisation’s most valued assets - the people working there - who individually and collectively contribute to the achievement of the objectives of the business.

The terms ‘human resource management’ and ‘human resources’ (HR) have largely replaced the term ‘personnel management’ as a description of the processes involved in managing people in organisations. Our range of courses has been specifically developed to ensure that employers are able to manage personnel issues effectively.

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Human Resources

Employment Law TM01 - 002

Implementing Effective Appraisals TM01 - 001

Equal Opportunities & Diversity TM01 - 002

This course is designed to show employers and the staff responsible for dealing with human resources the correct way to approach potential problems, whilst keeping compliance at all stages of the employment process from recruitment to retirement.

A good manager needs to be ‘in touch’ with his or her staff. One way of doing this is to run formal performance appraisals. Well prepared and conducted appraisals not only improve the essential element of communication but should also act as a key factor in staff motivation.

Equal opportunities means not discriminating against staff, suppliers and customers on the basis of race/ethnicity, gender, culture, ability/disability, sexual orientation or social status.

It covers the areas of harassment, discipline and employee relations, along with the various leave or absence entitlements. The course covers the latest legislative changes and the forthcoming changes in employment law. It allows employers to understand how to be compliant and not to fall foul of the laws surrounding this very complex subject. Date: Cost: Time:

4th Nov 2009 Barnsley 11th Mar 2010 Sheffield £195+VAT (member) £234+VAT (non-member) 09.00 - 16.30

Section sponsor:

This highly participative course is designed to help managers create and maintain a well motivated team that, in turn, leads to a stable and productive working environment. Content includes: • The objectives of a good appraisal • Goals and standards • Attitude to performance appraisals • Characteristics of the effective appraiser • Preparing for the appraisal • Questioning and listening • Ensuring motivation • Developing the action plan • Dealing with unsatisfactory performance • Review and follow-up • Exercises and case study Dates: 8th Dec 2009 Sheffield 16th Mar 2010 Rotherham Cost: £205+VAT (member) £246+VAT (non-member) Time: 09.30 - 16.30

Telephone. 01909 518 040

The promotion of equality and diversity embraces an even broader definition: that everyone has a contribution to make and that a business can be strengthened by harnessing the skills and contributions of all sectors of the workforce and society. Course content: • Identifying and defining minority groups • Encouraging appropriate behaviour in the workplace • Avoiding discriminatory practices • Developing your own equal opportunity and diversity recruiting and promoting policy • Staying on the right side of the law Dates: 7th Dec 2009 30th Mar 2010 Cost: £115+VAT (member) £138+VAT (non-member) Time: 09.30 - 12.30 (Half Day) Location: Sheffield

www.galvyn.co.uk

Autumn/Winter 2009

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Human Resources

Section sponsor:

The Disciplinary Process TM01 - 003

Recruitment Techniques TM01 - 008

CIEH Professional Trainers Certificate TM01 - 006

Disciplinary interviewing is very much part of the supervisor/manager role, yet this is an area of the job that people are trained for but are rarely expected to carry out.

This seminar looks at interview techniques and behaviour and other assessment techniques that can be used in order to make the recruitment decision more effective. Delegates will cover how to identify the vacancy through to carrying out the interview and different interview methods.

This 3-day course provides an opportunity to understand and practice a professional approach to training design and delivery, with a structured syllabus and assessment opportunity. It is ideal for anyone who needs to either understand the basics of training, or who wishes to refine their training techniques.

Today’s business world relies heavily on recruiting the right individual for a certain job role; this seminar will cover the necessary skills for successful recruitment.

On successful completion of the assignment, participants will be awarded the Chartered Institute of Environmental Health - Professional Trainer Certificate, which is recognised nationally.

This course is designed to provide the delegate with a structured method of interviewing a member of staff in a disciplinary situation. Course content: • Active listening and questioning skills • Identifying good practices • Engaging with the interviewee • Practical role play; video case study • Planning, preparation and communication • Getting the interviewee’s account Dates: 26th Nov 2009 Sheffield 18th Mar 2010 Barnsley Cost: £205+VAT (member) £246+VAT (non-member) Time: 09.30 - 16.30

Dates: Cost: Time: Location:

3rd Mar 2010 £195+VAT (member) £234+VAT (non-member) 09.00 - 16.30 Sheffield

Train the Trainer TM01 - 005 This course provides participants with the essential knowledge and basic skills required to design and deliver effective training sessions either to groups or on a one-to-one basis. It will benefit both new and experienced trainers and trainers who wish to refresh their skills and will increase personal confidence when delivering training. Date: Cost: Time:

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Autumn/Winter 2009

16th Oct 2009 Sheffield 11th Feb 2010 Rotherham £195+VAT (member) £234+VAT (non-member) 09.00 - 16.30

Dates: Cost: Time:

3rd, 4th, 11th Nov 2009 Rotherham 23rd, 24th, 31st Mar 2010 Sheffield £375+VAT (member) £450+VAT (non-member) 09.00 - 16.30 - 3 Days


Accelerate Your Career.

Move your career up a gear with our part-time Executive MBA. Study while you work and add value to your organisation at one of the UK’s top ten universities*. To find out more, call us on 0114 222 3378 email: emba@sheffield.ac.uk or visit www.sheffieldmba.co.uk *Newsweek (US)


Section sponsor:

Information Technology

In a world that is timepressured and full of greater commercial demands and back-to-back meetings, finding time to improve IT skills or tackle technological training issues can be difficult to address.

We are mindful of this challenge and offer a customised and appropriate solution to suit your needs.

Whatever your requirements, we have a course to suit.

Our short courses are designed to be flexible and deliver IT training on a full range of Microsoft Office applications.

We also offer bespoke training for small groups from individual companies or one to one coaching for intense effective learning.

All companies have employees with varying levels of IT competence - from very basic to super advanced.

We can also offer computer skills analysis and audits to help identify where IT training is most needed.

IT Trainer Peter O’Hara with Ann Hunt, completing the Microsoft Advanced Course

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Section sponsor:

Information Technology

Microsoft Outlook 2003 TI01 - 010

Microsoft Word Beginners 2003 TI01 - 001

This course is ideal for anyone who is using Outlook as their e-mail interface. For those who need to use Outlook and have not used it before and for those who are already using Outlook but only to send and receive e-mails - there is so much more.

Anyone who is new to Word or has been using Word but never received formal training, would benefit from this course.

The course covers the following topics: • The Outlook Window • e-mail - organise, search for any item in your inbox or any other folder • Send and receive e-mail efficiently attachments, address lines, different formats, urgency, how to use the address book, how to create good looking signatures • Storage - how to manage your inbox, archive, find, copy and/or back up • The calendar - calendar features, sharing calendars, meetings with Outlook (including allowing someone else to book your time), never forget a birthday or anniversary • Contacts - organise your contacts, create distribution lists • Tasks and notes

• • • • • • • • • •

Dates: Cost: Time: Location:

17th Dec 2009 3rd Feb 2010 £215+VAT (member) £258+VAT (non-member) 09.30 - 16.30 Sheffield

All IT courses on this page are available in version 2007. Please ask for details

Delegates will gain confidence to use Word by gaining experience in the following areas: Understanding the basics Keyboard/mouse actions Enter, correct, delete text Save, re-save, print text Character formatting Paragraph and document formatting Bullets and numbering Moving and copying text Tabulation, spell checking Page set-up, headers and footers

Dates: Cost: Time: Location:

15th Dec 2009 12th Mar 2010 £195+VAT (member) £234+VAT (non-member) 09.30 - 16.30 Sheffield

• • • • • • • • •

Automatic features in Word Find, replace & go to Formatting lists, copying and moving text Styles, templates and wizards Formatting text and paragraphs Simple tables Using tabs Mail merge Spelling, grammar and thesaurus

Dates: Cost: Time: Location:

Microsoft Word Advanced 2003 TI01 - 003 This course is aimed at the experienced user who would like to use Word for more than just document processing;

This course is aimed at the experienced user who would like to make more of the Word package or someone who has completed the ‘Beginners’ course and needs additional skills to be more productive in the office;

• • • • • • • • • • • •

• • • • •

Dates: Cost: Time: Location:

Microsoft Word Intermediate 2003 TI01 - 002

Insert and overtype modes Replacing text Paragraphs and line breaks Inserting a date and time, page numbering Symbols and characters

22nd Oct 2009 7th Jan 2010 11th Feb 2010 £215+VAT (member) £258+VAT (non-member) 09.30 - 16.30 Sheffield

Borders and shading More about tables Sorting Newspaper columns Pictures and text boxes Desktop publishing Report writing Managing files Searching for files Document security Creating a letter template Introducing macros 12th Nov 2009 24th Feb 2010 £225+VAT (member) £270+VAT (non-member) 09.30 - 16.30 Sheffield

Autumn/Winter 2009

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Section sponsor:

Information Technology

Microsoft Excel Beginners 2003 TI01 - 004

Microsoft Excel Intermediate 2003 TI01 - 005

This course is suitable for anyone who is new to Excel or has been using Excel but never received formal training.

This course is aimed at the experienced user who would like to make more of the Excel package or the user who completed the ‘Beginners’ course with ease and is confident in their ability:

The course covers all the basic requirements to enable you to make a confident contribution to office administration: • • • • • • • • • •

What is a spreadsheet? Spreadsheet basics Open, close, new and save as Views, toolbars and options Spreadsheet mathematics Building formulae Copying and moving, undo and redo Number formats, cell formatting Row and column Print preview and printing

Dates: Cost: Time: Location:

6th Oct 2009 2nd Dec 2009 6th Jan 2010 4th Feb 2010 3rd Mar 2010 25th Mar 20010 £195+VAT (member) £234+VAT (non-member) 09.30 - 16.30 Sheffield

All IT courses on this page are available in version 2007. Please ask for details

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Autumn/Winter 2009

• • • • • • • • •

Working with workbooks Absolute references Filling cells and number series Custom lists and auto complete Cell names and comments Page setup Creating and formatting charts Pictures, text boxes and drawing Sort, find and replace

Dates: Cost: Time: Location:

27th Oct 2009 9th Dec 2009 21st Jan 2010 18th Mar 2010 £215+VAT (member) £258+VAT (non-member) 09.30 - 16.30 Sheffield

Microsoft Excel Advanced 2003 TI01 - 006 This course is aimed at the experienced Excel user who is able and prepared to delve into some of the more demanding parts of the software package: • • • • • • • •

Functions, conditional functions Data forms and filters Macros, audit, goal seek Data and pivot tables Scenarios Subtotals Match and lookup functions Security

Dates: Cost: Time: Location:

17th Nov 2009 16th Dec 2009 18th Feb 2010 £225+VAT (member) £270+VAT (non-member) 09.30 - 16.30 Sheffield

Microsoft Access Beginners 2003 TI01 - 007 For the user who is new to Access or has been using Access but never received formal training. This is a workshop style introduction course covering all the basic requirements to enable you to use Access: • • • • • • • • • • •

What is a database? Relational databases Querying and managing a database Finding and sorting records Modifying records and data Undo and redo Data types Saving a new record Deleting and filtering records Tables and reports Navigating and understanding the database

Dates: Cost: Time: Location:

13th Oct 2009 8th Dec 2009 14th Jan 2010 4th Mar 2010 £195+VAT (member) £234+VAT (non-member) 09.30 - 16.30 Sheffield


Section sponsor:

Information Technology

Microsoft Access Advanced 2003 TI01 - 008 This course is aimed at the experienced user who would like to make more of the Access package or the user who completed the ‘Beginners’ course with ease and is confident in their ability: • • • • • • • • • • •

Creating a switchboard All about forms and subforms Forms - expressions Calculations in queries Parameter queries Crosstab queries Append and delete queries Report design - exercises Reports and sub-reports Reports - expressions, totals and Parameters Command buttons - events & macros

Dates: Cost: Time: Location:

24th Nov 2009 28th Jan 2010 19th Mar 2010 £225+VAT (member) £270+VAT (non-member) 09.30 - 16.30 Sheffield

Microsoft Project Basics 2003 TI01 - 011 This course is ideal for anyone who is about to start using MS Project to manage and track projects. We find that many people are asked to use this software and they are frequently bewildered by the jargon and the sheer scale of the capabilities of the program.

This course will give an understanding of all the basic requirements in order to use the software for managing projects: • • • • • • •

Creating a new project Tasks Resources Evaluating the schedule Viewing and formatting Tracking Printing and reports

Dates: Cost: Time: Location:

25th Nov 2009 29th Jan 2010 24th Mar 2010 £215+VAT (member) £258+VAT (non-member) 09.30 - 16.30 Sheffield

Microsoft PowerPoint 2003 TI01 - 009 This course is for those presenters, or users who are new to PowerPoint or who have never received formal training. • • • • • • • • • • • •

Creating and saving a presentation template Views and toolbars Saving a slide as a picture Slide backgrounds and masters WordArt and effects Pictures and drawn objects Transition and animation Charts and flowcharts Customised slide shows Sound and movie Pack and go Slide show control, presenting

Dates: Cost: Time: Location:

11th Nov 2009 13th Jan 2010 17th Mar 2010 £195+VAT (member) £234+VAT (non-member) 09.30 - 16.30 Sheffield

Microsoft Visio Basics 2003 TI01 - 012 Microsoft Visio is an intelligent diagramming tool. It allows you to create diagrams for flowcharts, organisation charts, workflow diagrams, network diagrams, electrical installations, room templates, directional maps in fact anything for which you need a professional looking diagram. The course is designed as an introduction and would suit anyone having trouble with complex drawing programs or CAD; Visio is much easier. Dates: Cost: Time: Location:

18th Nov 2009 8th Jan 2010 19th Feb 2010 £215+VAT (member) £258+VAT (non-member) 09.30 - 16.30 Sheffield

All IT courses on this page are available in version 2007. Please ask for details

Autumn/Winter 2009

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Section sponsor:

Information Technology

Programming with C# TI01 - 013 This authorised course is for developers with skills in C, C++, Visual Basic, or Java. Focussing on C# program structure, language syntax and implementation details, the goal is to provide the knowledge and skills to develop applications for the Microsoft .NET Platform. • • • • • • • • • • • • • •

Major elements of .NET Analyze an applications basic structure Understand variables Implement flow control and exception handling Create methods Create, initialize and use arrays Core concepts of object-oriented programming Use common objects and reference types Create, initialize and destroy objects Utilise Inheritance Create classes and frameworks Define operators, delegates and events Implement properties and indexers Use predefined and custom attributes

Dates: Cost: Duration: Location:

28th Sep - 2nd Oct 2009 23rd - 27th Nov 2009 8th - 12th Feb 2010 £1,255+VAT (member) £1,506+VAT (non-member) 5 Days Sheffield

Other dates available on request

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Autumn/Winter 2009

Microsoft Dynamics CRM 4.0 Applications TI01 - 014 Explore the Microsoft Dynamics CRM application from a user’s perspective. The audience includes anyone wishing to implement, use, maintain, or support Microsoft CRM in their organisation. • • • • • • • • • •

User Interface and application terminology Navigation and record maintenance CRM Client functionality Planning and budgeting tasks Create and manage customer lists Create marketing campaigns Manage campaigns and track campaign responses Account, contact, lead and activity management Quote, order, invoice, and product management Service functionality including contracts and cases

Dates: Cost: Duration: Location:

21st - 23rd Dec 2009 3rd - 5th Feb 2010 £925+VAT (member) £1,110+VAT (non-member) 5 Days Sheffield

Other dates available on request

Managing and Maintaining a Microsoft Windows Server 2003 Environment (MCSA/E Track) TI01 - 015 Authorised course providing the knowledge and skills to manage, maintain and monitor server resources including accounts, printers and applications in a Windows Server 2003 environment. • • • • • • • • • • • • • • • • • •

Create and populate Organizational Units Manage user and computer accounts Create and manage groups Manage access to resources Implement printing Manage printing Manage access to objects Implement and manage group policy Audit accounts and resources Prepare to administer server resources Configure a server to monitor system performance Monitor system performance Manage device drivers Manage hard disks Manage data storage Manage disaster recovery Microsoft Windows server update services Maintain Windows Server 2003 security

Dates: Cost: Duration: Location:

12th - 16th Oct 2009 11th - 15th Jan 2010 £1,255+VAT (member) £1,506+VAT (non-member) 5 Days Sheffield


Working in partnership throughout South Yorkshire, providing solutions in international trade. The SYITC recognises the complexity of trading in international markets. Emerging economies are growing rapidly with competition being increasingly tougher in the current business climate. Expanding your international trade capability often appears to be much easier, but practical advice and support is needed to avoid time-consuming and costly mistakes. The SYITC’s portfolio of services is tailored to assist companies in all aspects of international trade, offering solutions to challenging market conditions, aiming to increase the competitive advantage of your business and its performance. Please visit www.syitc.com to view services to aid your international growth. A partnership of:

Doncaster

Barnsley

Rotherham Sheffield

CONTACT:

Web: E-mail:

www.syitc.com info@syitc.com

Tel: Fax:

+44 (0)845 459 6207 +44 (0)114 201 8946

SYITC is a trading name of Sheffield Chamber of Commerce & Industry. A compnay limited by guarantee. Registered in England No. 64569

KEY SERVICES: • Business Expansion Plans • Training Courses • Export Documentation • eNews

• Sales Leads Service • Research • Credit Checking Service • Export & Import Advice

• Language Services • Trade Opportunities • Events & Networking • Sourcing Suppliers


Section sponsor:

International Trade

Globalisation – Threat or Opportunity? Emerging economies are growing rapidly with competition being increasingly tougher in the current business climate. The Sheffield city region’s economy depends on its businesses using their skills locally and internationally to succeed in international markets.

been enhanced to reflect the challenging conditions in an ever changing environment. Our aim is to improve the skills of your staff in key areas of international trade.

The International Training Programmes are aimed at the first time exporter and importer as well as companies experienced in international trade.

By raising standards, your staff will feel more confident in dealing with aspects of international trade and thereby increase the competitive advantage of your business and its performance.

In consultation with businesses, the international training programmes have

Richard Ward and Alexandra Heath, after successfully completing the Export Sales Certificate Course. Also pictured - Renate Halton, SYITC Head of International Trade and Ed Murphy, course trainer

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International Trade

Export Sales Training The successful route to export sales and professional export sales qualifications – when time is at a premium. Professional and practical training delivered by highly experienced trainers with many years of successful international trade and export sales experience

Export Sales e-commerce Certificate TT01 - 007 Technology is gathering speed rapidly and some companies are being left behind. Delegates will follow a step-bystep guide to selling products or services via the Internet. Course content: • Commercial factors • Legal considerations • Distance selling regulations • Terms and conditions • Dispatching goods • VAT • On-line payment methods • E-commerce workshop Date: Cost: Duration: Location:

2nd Nov 2009 £220+VAT (member) £264+VAT (non-member) 1 Day Sheffield

Export Sales Foundation TT01 - 008 This course is designed specifically to provide office based staff with the wide range of skills now required to efficiently and effectively assist customers and support export sales field personnel. • Market research • Delivery, dispatch and Incoterms • Terms and security of payment • Shipping methods • Insurance • Terms, conditions and exclusions • Tenders, contracts and bid bonds • Agents, distributors and agreements • Assessing export enquiries • Pricing an export quotation • Practical workshop Dates: Cost: Duration: Location:

3rd - 4th Nov 2009 £440+VAT (member) £528+VAT (non-member) 2 Days Sheffield

Export Sales Certificate TT01 - 009 Designed to take delegates step-bystep through the main aspects of export sales from finding overseas buyers to professional quotations, negotiating skills and winning orders. Over 4 consecutive days, this intensive and comprehensive course provides successful participants with practical new skills in safely quoting and negotiating to win export orders.

The programme includes: • How to find overseas markets and buyers • Local and national help for exporters • Other cultures • How to travel safely overseas • Finance for export orders • Calculating export prices • Agents, distributors and agreements • Safe, professional quotations • Export sales negotiating techniques • A realistic end of course negotiation (2 to 3 hours) with a real buyer Dates: Cost: Duration: Location:

3rd - 6th Nov 2009 £880+VAT (member) £1,056+VAT (non-member) 4 Days Sheffield

Export Documentation TT01 - 001 This 1-day course will explain in detail why documents are necessary and why accuracy is essential. It includes details on sources of information to assist the exporter Documentation including: • Invoicing - Certificates of Origin, EUR1s, ATRs • Licensing - insurance certificates • Transport documentation including AWBs, Bills of Loading and CMR notes Dates: Cost: Time: Location:

2nd Dec 2009 10th Mar 2010 £215+VAT (member) £258+VAT (non-member) 09.30 - 16.30 Sheffield

Autumn/Winter 2009

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Section sponsor:

International Trade

Export Sales Diploma TT01 - 010

Export Letters of Credit TT01 - 002

Designed for export sales professionals who travel overseas to negotiate and win orders. Just 5 residential course days, plus project work - the course provides a training review across a wide range of subjects, verification of having won export orders, a challenging quotation and negotiation assessment and an export project.

Attendees of this seminar will leave feeling confident in financial matters of international trade and Letters of Credit:

The programme results in a national qualification for export sales professionals – proof that they can really sell! The Diploma Course – a review of main course topics and negotiation techniques. Followed by continuous assessment of quotation and negotiation skills including fax/e-mail and faceto-face negotiations with buyers. Quotations and negotiations cover a wide range of export sales circumstances – testing tenacity and judgment.

Dates: Cost: Time: Location:

3 to 5 days home/work Diploma Project to complete, for example an action plan with costs to enter a new market. Verification of an export sales record. All delegates must have passed the ‘Export Sales Certificate course’. Dates: On request Cost: £2,300+VAT (member) £2,760+VAT (non-member) (Including accomodation and meals) Duration: 5 Days Location: Lancashire

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Autumn/Winter 2009

• • •

In-depth study How to get it right Letters of credit, content, procedure, Documents, costs, terminology, avoiding errors 15th Dec 2009 25th Feb 2010 £215+VAT (member) £258+VAT (non-member) 09.30 - 16.30 Sheffield

International Trade Operations & Procedures Qualification (ITOPS) TT01 - 003 This 4-day programme covers tuition in the main elements of operations in international trade: • • • •

Administration and preparation of documentation Arranging despatch/delivery of goods Finance considerations and letters of credit Customs and legal procedures

A practical and relevant qualification including a formal final assessment. The course is delivered over an eight week period.

Dates: Cost: Time: Location:

6th, 20th Oct, 4th, 18th Nov 2009 13th, 27th Apr, 11th, 25th May 2010 £1,200+VAT (member) £1,440+VAT (non-member) 09.00 - 16.30 (4 Days) Chesterfield

Import Procedures TT01 - 006 Designed to give new importers an introduction and understanding of the requirements for importing goods into the UK. More importantly, it makes importers aware of the typical errors that can be made (and how to avoid them), with particular emphasis on reducing costs. Content: • Source of advice and information • Basic procedures/considerations • The tariff • The role of freight forwarders • The role of Revenue & Customs • Types of import entry • Import documentation • Preferences and quotas Dates: Cost: Time: Location:

21st Jan 2010 £185+VAT (member) £222+VAT (non-member) 09.30 - 12.30 Half day Sheffield


Section sponsor:

International Trade

A Practical Approach to HMRC Visits and Audits TT01 - 011 All those exporters and importers who are responsible for maintaining company records for HM Revenue & Customs (HMRC) – including managers, administrators and accounts staff Benefits for those attending: All exporters and importers are responsible for their own transactions. Many traders fail to meet the legal and financial demands imposed by HMRC - often believing the freight forwarder is responsible for meeting those demands. HM Revenue & Customs (HMRC) require that full records are kept for all import and export transactions – failure to comply can lead to serious repercussions that can prove very costly to those who do not meet the required standards. This programme offers sound, practical advice to those attending to ensure that problems are minimised and sound, professional relationships are established and maintained with Customs and Excise.

Content: • HMRC – their roles and functions • Why do HMRC make visits? • Preparing for visits by Customs’ officers • Who should be involved? • How long do you need to keep records for HMRC? • The documents – what you have to keep – and why! • How can you stop things from going wrong?

• What are your rights? • The appeals process Date: Cost: Time: Location:

19th Nov 2009 10th Feb 2010 £185+VAT (member) £222+VAT (non-member) 09.30 - 13.00 Half Day Sheffield

Section sponsor: Documentation problems? Late payments? Letters of Credit expired? Banks rejecting your documents? We get you paid and QUICKLY we can help you NOW! CALL THE ALLIANCE HOTLINE NOW 01527 597777 for details or visit our website on www.agc.as

Autumn/Winter 2009

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Section sponsor:

International Trade

Market Research Knowing where you want to go is just the first step. We can help you research your potential market, check legislation and competitors and search for partners if required. With full access to a wide range of up to date business information we can help you to put your plan into action

Language Services Translations: Our staff are experienced in organising translations for a wide range of applications for both the business and the public community such as: • • • • • • • • • •

Operating manuals Business cards Marketing brochures Legal contracts Product leaflets Company introduction Direct mail letters Technical data sheets Websites Personal documents

Our translators and interpreters meet stringent quality procedures and are members of a professional body. All languages covered: Pricing is competitive. Translators work into mother tongue and are matched according to industry expertise. All translators sign a confidentiality and ethics agreement. Interpreting: Interpreters can be provided to assist with telephone calls, meetings, conferences and overseas visits. To be assured of a professional service, please contact us in good time to allow us to find the best solution to your requirements.

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Quality assurance: All our translators and interpreters meet our stringent quality standards ensuring that all work is completed to the highest standard. Language Tuition: A bespoke language training service from general conversation to business specific programmes. Training can be tailored according to clients’ needs and delivered on an incompany basis.

Technical Import and Export Advice Awareness of local customs and culture help to smooth the way to winning and retaining that business. In order to make you new business as profitable as possible it is necessary to apply the correct product identification, tariffs and codes. To discuss your language requirements contact: Doreen Wheeler Tel : 0114 201 8941 Export Documentation Service The Sheffield Chamber provides a comprehensive, confidential and quality assured export documentation service. As an Agent for the Arab-British Chamber of Commerce we handle Arab documentation on behalf of all South Yorkshire Chambers of Commerce. Sample list of documentation we are able to support you with: • • • • • •

Arab-British Certificates of Origin Commercial Invoices Egyptian-British Certificates of Origin EUR1s European Community Certificates of Origin ATRs

In addition, we certify and legalise documents for most countries as well as process documents through the Foreign and Commonwealth Office. e-Cert: e-Cert is an online export documentation processing service using an electronic, secure platform. The system enables you to apply for your Certificate of Origin, whether Arab (a-Cert) or European Community. More recently the applications for A.TR.s and EUR1s followed. The express service allows you to apply for your Certificate online, use a secure platform to forward to your Chamber, who will check, approve and stamp the document and return it electronically to your PC where it will be ready to print. South Yorkshire Chambers have been a successful deliverer of the service since its inception a number of years ago. Almost 50% of documents produced are now using this electronic delivery mechanism. To discuss your export documentation requirements contact: Janet Iceton Tel: 0114 201 8939 Fax: 0114 201 8946 Email: j.iceton@syitc.com Barnsley & Rotherham Chamber of Commerce for Export Documentation Services contact: Barnsley Office Tel: 0844 4145 100 Fax: 0844 8465 102 Rotherham Office Tel: 0844 4145 100 Fax: 0844 8455 103 Email: info@brchamber.co.uk


CLOSE FOR COMFORT We believe you can never be too close for comfort. DLA Piper is one of the world’s largest legal practices and we are on your door step. We’re here because you are. Our lawyers understand the local market and how business operates in this region. Added to that, we know how business operates in over 25 other countries. We offer legal support and advice on all aspects of international trade and have been advising the South Yorkshire business community for many years. Advice covers franchising, jvs, outsourced manufacturing and agency agreements. DLA Piper doing business for Yorkshire wherever Yorkshire does business.

www.dlapiper.com

EVERYTHING MATTERS

STEPHEN SLY, Managing Partner Sheffield | T 0114 283 3472 | E stephen.sly@dlapiper.com PETRA PAPINNIEMI, Associate | T 0114 283 3253 | E petra.papinniemi@dlapiper.com DLA Piper is an international legal practice, the members of which are distinct and separate legal entities. For further information please refer to www.dlapiper.com/structure


Section sponsor:

Internet Marketing

The ability of the Internet to open businesses up to new markets and sales channels is no longer in doubt. For many businesses, the company website is an essential sales tool working tirelessly 24 hours a day, 365 days a year, however many businesses still fail to take full advantage of the web because they don’t understand Internet marketing.  

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Internet marketing (or eMarketing) is the effective advertising and promotion of products and services online, without which websites seldom produce a good return. Whilst some companies bring in external agencies, there are a vast number of businesses wanting to train their own staff and perform their own Internet marketing. For those businesses we provide internet training courses and consulting services to enhance

their online skills and further develop their internet marketing strategies. By eliminating the technical jargon our workshops teach clearly how to create a highly profitable online division for your business. Attendees of any calibre can easily learn essential online marketing strategies and internet technology in order to remain in touch with the latest techniques in a continually evolving arena.


Internet Marketing

Introduction to Search Engine Optimisation (SEO) TI01 - 016

Advanced Search Engine Optimisation (SEO) TI01 - 017

This introductory course looks at the main factors contributing to the successful positioning of your website in search engines.

Our advanced SEO training course takes an in-depth look at the factors contributing to the successful positioning of your website in search engines.

During the course we examine the behaviour of Search Engines in relation to both on-site and off-site optimisation in order to create an effective strategy that can be applied to almost any website.

During the course we examine the behaviour of Search Engines in relation to both on-site and off-site optimisation in order to create an effective strategy that can be applied to almost any website.

This course is aimed at anyone seeking to increase their positioning in Search Engine Results Pages (SERPs). No technical ability is required; however a basic knowledge of HTML would be advantageous. Course Outline • The importance of SEO • How search engines work • Key characteristics of Google, Yahoo and MSN • How search engines read web pages • Using search engines to evaluate your competitors • On-site optimisation and meta tags • Creating you first search engine friendly page Dates: Cost: Duration: Location:

2nd Oct 2009 3rd Nov 2009 1st Dec 2009 6th Jan 2010 2nd Feb 2010 4th Mar 2010 £255+VAT (member) £295+VAT (non-member) 1 Day Rotherham

Dates: Cost: Duration: Location:

16th Oct 2009 17th Nov 2009 15th Dec 2009 20th Jan 2010 16th Feb 2010 18th Mar 2010 £255+VAT (member) £295+VAT (non-member) 1 Day Rotherham

This course is aimed at anyone seeking to increase their positioning in Search Engine Results Pages (SERPs). No technical ability is required; however a basic knowledge of HTML would be advantageous. Ideally delegates should have attended our Introduction to Search Engine Optimisation (SEO). Course Outline • The importance of SEO • How search engines work • Key characteristics of Google, Yahoo and MSN • How search engines read web pages • Using search engines to evaluate your competitors • On-site optimisation and meta tags • Writing ‘search engine friendly’ code and copy • How accessible websites help SEO • Creating a ‘search engine friendly’ site structure including site maps. • Understanding off-site optimisation and link popularity • Generating back links and the importance of anchor text • Using third party software to aid SEO and tracking

Section sponsor:

Autumn/Winter 2009

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Section sponsor:

Internet Marketing

Introduction to Google Adwords TI01 - 018 Used correctly, Google Adwords can play an essential role in your online marketing strategy. It offers subscribers the opportunity to promote their websites within minutes of setting up an account. To get the most out of your account however, and avoid potentially expensive mistakes, it is critical that your account is configured and managed correctly. Our introductory course takes you through the basics from account creation to operating the first live campaign. This course is aimed at anyone interested in using Google Adwords as an online advertising platform. No technical ability is required. Course Outline • What is Google Adwords? • How does Adwords work? • Creating your Google Adwords account • Basic keywords and phrases • Creating your first campaign • Setting your daily budget • Creating your first ad • Use of relevant landing pages • Simple ways to reduce your Cost-per-Click (CPC) • Conversion tracking and reporting tools overview

Dates: Cost: Duration: Location:

13th Oct 2009 12th Nov 2009 7th Dec 2009 14th Jan 2010 12th Feb 2010 16th Mar 2010 £255+VAT (member) £295+VAT (non-member) 1 Day Rotherham

Advanced Google Adwords TI01 - 019 Google Adwords has become an essential element of any online marketing strategy. It offers subscribers the opportunity to promote their websites within minutes of setting up an account. To get the most out of your account however, and avoid potentially expensive mistakes, it is critical that your account is configured and managed correctly. This course covers advanced campaign management techniques, enabling you to fully maximise your return on investment (ROI). This course is aimed at delegates who have previously attended our Introduction to Google Adwords course. Course Outline • Advanced methods to reduce click fraud • Deep analysis of keywords & phrases • Tips & techniques to create more effective ads • Advanced landing page technology • Creative ways to reduce Cost-per-Click (CPC)

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• • • • •

Advanced ad split testing techniques Working with conversion tracking and reporting tools Introduction to Google’s new Adwords interface Effective use of networks Using the website optimiser tool

Dates: Cost: Duration: Location:

27th Oct 2009 26th Nov 2009 21st Dec 2009 28th Jan 2010 26th Feb 2010 30th Mar 2010 £255+VAT (member) £295+VAT (non-member) 1 Day Rotherham

Email Marketing TI01 - 020 Email Marketing remains one of the most cost-effective marketing solutions available today and is used extensively to increase revenue from existing customers, attract new business and create brand awareness. Our course covers the efficient use of ‘best practice’ email marketing techniques including campaign automation, response tracking and analysis to maximise the impact of your advertising strategy. This course is aimed at anyone interested in using email marketing as a supplementary means of advertising to businesses, whether trading online or through traditional offline routes. No technical ability is required.


Section sponsor:

Internet Marketing

• • • • • • • • • • • •

Why use e-mail marketing? Permission based Email Marketing Use of best practice techniques and legislation Planning your email campaign strategy Creation of eye-catching, professional text and graphic emails Tips for avoiding spam filters Creating, testing and sending your first email campaign Tracking who opens your emails Monitoring which links your customers click on Using email marketing as a method of retaining customer loyalty Using personalisation to increase open rates Common mistakes and how to avoid them

Dates: Cost: Duration: Location:

7th Oct 2009 9th Nov 2009 4th Dec 2009 8th Jan 2010 4th Feb 2010 10th Mar 2010 £255+VAT (member) £295+VAT (non-member) 1 Day Rotherham

Social Media Marketing TI01 - 021 Social Media Marketing or Networking is the latest trend to drive traffic to your website using social networking websites such as Facebook, Digg, Myspace & Twitter. Creative and efficient social media marketing can result in thousands of visitors being driven to your website without the use of search engines.

Our course takes an in-depth look at the vital components required when running social media marketing campaigns. This course is aimed at anyone interested in increasing website traffic using social networking websites. No technical ability is required. Course Outline • What is Social Media Marketing? • What are Social Networking sites? • Research and planning your campaigns • Key characteristics of a well constructed article or post • How to maintain article ‘stickyness’ • Identifying quality sites for submission • The various methods of submission • The do’s and dont’s of article writing and posting Dates: Cost: Duration: Location:

22nd Oct 2009 20th Nov 2009 17th Dec 2009 26th Jan 2010 24th Feb 2010 24th Mar 2010 £255+VAT (member) £295+VAT (non-member) 1 Day Rotherham

• • • • • • • • • • • • • • •

Key features of ASP.NET Create components Create ASP.NET Web Forms Extend server controls Using the trace and debug objects Using validation controls Create user controls ADO.NET 3.5 Data Access Using extensible markup language (XML) Create and extend an AJAX application Create a Silverlight-based application Calling Web service ASP.NET Application and Session Data Configure and deploy web applications Secure an ASP.NET Web application

Dates: Cost: Duration: Location:

14th - 18th Dec 2009 22nd - 26th Feb 2010 £1,295+VAT (member) £1,554+VAT (non-member) 5 Days Sheffield

Developing Web Applications Using Microsoft Visual Studio 2008 TI01 - 022 Introductory-level Web developers will acquire the fundamentals of development and best practices for ASP.NET 3.5, AJAX Extensions, and Silverlight. This authorised course utilises Visual Studio 2008.

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Section sponsor:

Management Plus

Business leadership has never been so important in this global competitive world. Leaner business practices have put even more emphasis on the business leader having the right skills at their fingertips. Keeping these skills fine tuned and up to date is essential.

Personal development needs to be at the right level for the person undertaking it. The Chamber, a business itself, insists that its senior managers maintain a high level of personal development to ensure that we are at the forefront for business performance. Our recent partnership with Sheffield Hallam University brings current academic thinking into local business at both practical and theoretical levels.

Becky Spencer, Pashori Lal and Gavin Dales, undertaking the Prince2 Project Management Course

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We can now offer a range of courses to meet the demands of senior executives and board directors, and we are confident that our partnerships with both local and national training providers will help us to assist you in maintaining your competitive edge.


Management Plus

CMI Level 3 Diploma in First Line Management TP01 - 012

CMI Level 5 Diploma in First Line Management TP01 - 013

Certified through the Chartered Management Institute, this recognised management qualification is aimed at first line managers who need to maintain and develop the effectiveness and efficiency of the people and operations for which they are responsible.

Certified through the Chartered Management Institute, this recognised management qualification is aimed at middle managers who wish to develop their core management and leadership skills and practices.

The programme will provide delegates with the ability to manage more effectively using best practice people and operational management principles.  All learning and assessments are work-based, giving extra benefits to the organisation. Delegates will not only gain a CMI Diploma on successful completion but will also benefit from becoming CMI members on commencement of the programme. Dates: Cost: Location:

Available on request £1,380+VAT (member) £1,656+VAT (non-member) In Company

The programme will provide delegates with a highly flexible approach to learning, focusing on the personal development of the individual’s management capabilities and competencies. Delegates will not only gain a CMI Level 5 Diploma on successful completion but will also benefit from becoming CMI members on commencement of the programme. Dates: Cost: Location:

Available on request £1,860+VAT (member) £2,232+VAT (non-member) In Company

Coaching and Mentoring Skills TP01 - 005 In recent years, coaching has become a well established way for organisations to enhance performance and improve the motivation of their staff. Coaching helps people adapt to change and can encourage creativity and greater flexibility in the workplace. As well as the business rewards, learning to coach others will provide you with personal development opportunities. This is a participative one-day workshop exploring the fundamentals of coaching. Delegates interact through group discussions, exercises and skills practice. The programme will enable you to explore: • Definitions of coaching • The principles and skills of coaching • Your own coaching style • Coaching models and how they are used • Barriers to coaching Dates: 26th Nov 2009 Sheffield 16th Mar 2010 Barnsley Cost: £215+VAT (member) £258+VAT (non-member) Time: 09.30 - 16.30

CMI level 7 Diploma in Strategic Management and Leadership is also available. Please ask for details.

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Management Plus

Section sponsor:

Prince2 Project Management Combined Foundation and Practitioner TP01 - 010   Is a process-based approach for project management providing an easily tailored and scalable method for the management of all types of projects.

Introduction to Supervisory Management TP01 - 002

ILM Level 3 Award in First Line Management TP01 - 004

Those new to supervising can often find the task daunting. This seminar will provide delegates with an overview of the skills they need to carry out this difficult and sometimes underrated task:

The Institute of Leadership & Management Level 3 Award develops key skills for both supervisors and managers. The short course is ideal for first line managers and people wishing to enter first line management/supervision.

The method is the de-facto standard for project management in the UK and is practiced worldwide. The continued international development of PRINCE2 examinations, training and course material is contributing significantly to the recognition of PRINCE2 as a truly international standard.

• • • • • • •

More and more people are having the opportunity to benefit from the training courses and qualifications that are available worldwide.   Dates: 23rd - 27th Nov 2009 11th - 15th Jan 2010 15th - 19th Mar 2010 Cost: £1,145+VAT (member) £1,374+VAT (non-member) Duration: 5 Days Location: Sheffield

Recognise stress Learn tips and techniques for team building Learn good communication techniques Identify your leadership style Understand the benefits of SMART goals Improve time management skills Understand the responsibilities of a supervisor

Dates: Cost: Time:

5th Oct 2009 Sheffield 1st Feb 2010 Barnsley £235+VAT (member) £282+VAT (non-member) 09.30 - 16.30

Other dates are available on request

Section sponsor:

Telephone. 01909 518 040

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www.galvyn.co.uk

Pre-entry requirements: the programme is open to both practising and potential supervisors. No educational qualifications are required but delegates must be 18 years of age or over. The programme covers the assessment criteria for the following five ILM units: • M3.01 • M3.10 • M3.13 • M3.12 • M3.30

Solving problems and making decisions Introduction to leadership Building the team Motivating to perform in the workplace Understanding the communication process in the workplace

Dates: Cost: Time: Location:

1st, 8th, 15th, 22nd, 29th Oct 2009 3rd, 10th, 17th, 24th Nov, 1st Dec 2009 14th, 21st, 28th Jan, 4th, 11th Feb 2010 24th Feb, 3rd, 10th, 17th, 24th Mar 2010 £645+VAT (member) £774+VAT (non-member) 09.00 - 16.30, 5 Days Sheffield


Management Plus

Section sponsor:

Power and Survival Skills at Work TP01 - 011 How to become more successful, resourceful and consistent in your interactions with others. This practical and immediately applicable workshop is for all those who want to benefit from an injection of essential empowerment and survival skills. It will equip you with insights and specific tools and techniques to get the best out of other people and raise your own performance to meet the challenges you face. By the end of the workshop participants will be able to more successfully: • • • • • •

Cope with criticism and neutralize “put-downs” Manage their own negativity and give negative feedback - that works Stand their ground with difficult people and situations Turn their emotions around quickly to get back on track Raise responsibility and banish blame Function from a confident and competent basis

Dates: Cost: Time: Location:

9th March 2010 £205+VAT (member) £246+VAT (non-member) 9.30 - 16.30 Sheffield

Executive Development (The Integral Leadership programme)** TP01 - 011 **Includes an ILM Level 5 Award in Leadership, and Certificate in Advanced Business Communications. Why executives attend: This programme is for those who understand that we all need to continuously improve our performance, keeping ourselves at the leading edge of management thinking and practice. We believe that as well as being skilled in our functions, for example IT, we must be able to understand and influence ourselves and others even more effectively. What we cover: • Emotional intelligence • Rapport skills • Coaching and mentoring skills • Business processes • Advanced presentation skills • Negotiation • Understanding our own and others’ values • Effective teams, including board practices • Effective meetings • Team development • Thinking processes

Five monthly two-day modules run twice a year: one commencing in January and one in June. You have space to practice with us and then again in your own work and home environments. So what are the benefits? Enhancing the effectiveness of influencing ourselves and others, and thus the performance of your organisations. Further, three hundred executives who have attended the programme are happy to be contacted to share the benefits they gained from this programme. Dates: Cost: Time: Location:

11th, 12th Jan 2010 22nd, 23rd Feb2010 22nd, 23rd Mar 2010 12th, 13th Apr 2010 17th, 18th May 2010 £3,500+VAT (member) £3,750+VAT (non-member) Includes all course materials, meals and refreshments 8.30 - 17.30, 10 Days (Coffee/tea from 8) Sheffield

How we cover the content: Designed and run by: Peter Field OBE, co-founder of probably Europe’s largest alliancing and partnering consultancy; Peter McNab, one of the worldís leading NLP Master Trainers; and Prof. Rich Field OBE, businessman and team coach.

Autumn/Winter 2009

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Personal Development

Personal development is something most of us do on a daily basis without even knowing it. It’s a development of the individual.  Personal development is sometimes referred to as self-development or personal growth and it traditionally covers a broad set of areas of performance improvement.

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Section sponsor:

Personal development is about improving oneself mentally, emotionally and spiritually. Therefore all the particular areas of personal development courses are aimed at improving the skills of your staff in key areas of business performance. All courses can also be tailored to meet your individual organisational needs and can be delivered in group formats to develop your business.


Personal Development

Minutes and Note Taking TD01 - 001 Meetings play an important part in daily communication, so ensure that your information is not lost through poor note taking. Tips, shortcuts and skills learned on this course will make sure your meetings are productive and effective: • The purpose and function of minutes - all about agendas • Active listening techniques - classification methods • Assessment of minutes • Writing accurate, clear and concise minutes, presentation, layout and the use of language Dates: Cost: Time:

26th Nov 2009 Sheffield 2nd Mar 2010 Rotherham £195+VAT (member) £234+VAT (non-member) 09.30 - 16.30

Effective Time Management TD01 - 002 This is a specific course that looks at the essential logic of good time management. You will learn how to deal with time wasted and make more use of working hours. Learn how to delegate effectively and develop tools for effective time management, prioritisation and target setting when working to deadlines. Through a series of exercises, you will be able to develop a plan, organise and review how you spend your time and find

whether you are spending time on the right areas to make you as effective as you could be at your job. Dates: Cost: Time:

15th Oct 2009 Sheffield 10th Feb 2010 Rotherham £195+VAT (member) £234+VAT (non-member) 09.30 - 16.30

Building Confidence and Assertiveness TD01 - 003 On this course delegates will learn how to present a confident and professional image of their organisation through effective communication and adopting a resourceful mental state. It will show how to build rapport through the appropriate use of tone and body language, and how to manage complaints or difficult situations successfully. Essentially, this is a course that will ensure each member of staff understands how their behaviour affects other members of the team, creates a good impression of the business and builds lasting relationships with new clients.

appropriately in any situation • Adopt the right mental state of mind for positive and professional outcomes • Demonstrate assertiveness and exceptional customer focus This course is suitable for any members of staff, including managers, who directly come into contact with customers or colleagues, both face-to-face and on the telephone. This one-day programme can run either in-house or off-site, as an open or bespoke course. The facilitated sessions are a mixture of activity and learning to suit all learning styles. The last session will be focused on committing to action, planning activities for success and arranging for the necessary review and monitoring of outcomes. Time is also allowed for learners to reflect on and discuss their learning with colleagues. Dates: Cost: Time:

1st Dec 2009 Sheffield 25th Mar 2010 Sheffield £195+VAT (member) £234+VAT (non-member) 09.30 - 16.30

Section sponsor:

By the end of the course learners will be able to: • Identify and practice effective people skills • Control situations and actions that may cause conflict • Communicate more clearly and

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Personal Development

Section sponsor:

Business Report Writing TD01 - 005 The seminar will cover understanding the process in gathering relevant information for business reports along with how to decide what to include and how to design the report to present to an audience.

Dates: Cost: Time:

14th Oct 2009 Sheffield 24th Feb 2010 Sheffield £105+VAT (member) £126+VAT (non-member) 09.00 - 12.30, Half day

The seminar will assist you with the structure and knowledge to be able to write compelling business reports and make recommendations in a clear and concise way.

1/2 Page Ad September:Layout 1

14/9/09

12:55

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Square Orange is an innovative diversity training company which challenges perceptions in order to create an environment for social understanding and inclusion. Like a regular orange you'll find we are refreshing, sharp, and multi-layered. But like a square orange, you'll discover that our approach often takes an intriguing, non-traditional form.

Here at Square Orange we are very clear about what we do: we help our clients and their workforce gain a better understanding of the cultural diversity encountered in day to day life. At Square Orange we provide a practical, professional and cost-effective service. After listening to your needs and assessing your situation, we tailor each programme to suit you, your business and your workforce. Key Benefits to your business:

• Improves customer satisfaction. • Raises employees' social awareness leading to improved team working and staff morale. • Reduces spend on crisis management in handling negative publicity. • Minimises potential exposure to industrial tribunal cases and their associated costs. • Help organisations meet key national Government standards such as Investors In People, Charter Mark and Audits.

If you require further information, please get in touch. t

08450 55 41 41

E change@square-orange.co.uk f 0114 247 9129 w www.square-orange.co.uk a Square Orange Associates Limited 6 Shepcote Office Village 333 Shepcote Lane Sheffield S9 1TG

SquareOrange

Associates


C Tr all ai fo ni r ng o Br ur F oc R hu EE re !

Quality Training Worldwide Wire Rope Fork Lift Trucks Lifting Operations Health and Safety Confined Space Welding

Industrial & Lifting Products | Architectural Stainless Steel | Specialist Training & Consultancy

ISO 9001:2000 Cert No: FS 532683

For further details contact Carl Stahl Evita Limited on any of the following: Tel: 0845 0900 777 Fax: 0845 0900 778 Email: training@carlstahlevita.co.uk Web: www.carlstahlevita.co.uk

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Retail & Food Services

This section contains courses that relate to anyone involved in catering, food and drink service, and the licensed trade.

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Section sponsor:

We are proud to work with tutors who can deliver accredited courses, which can help your company to comply with legislation. From the CIEH Basic Food Hygiene course to the BIIAB. National Certificate for Personal License Holders, we have something in this section to meet your requirements.


Retail & Food Services

Level 2 Award in Food Safety TR01 - 001 This course will benefit any person who handles open or packaged food, regardless of the type of business. The course looks at food poisoning and the law, food contamination, temperature control, personal hygiene, cleaning and disinfection and food safety systems. On completion of the course delegates will be able to implement good hygiene practices and controls based on an awareness of food safety systems. This RIPH qualification is designed for all those who are or intend to be food handlers. Dates: Cost: Duration: Location:

29th Oct 2009 11th Dec 2009 21st Jan 2010 24th Feb 2010 23rd Mar 2010 £75+VAT (member) £90+VAT (non-member) Half Day Rotherham

CIEH Conflict Resolution and Personal Safety TP01 - 001

NCPLH (National Certificate for Personal Licence Holders) TR01 - 002

This course has been designed to give you an understanding of why conflict resolutions and personal safety is a key work place issue.

This qualification is nationally recognised and is designed for anyone selling or authorising the retail sale of alcohol in licensed premises and provides an understanding of the new licensing system and how to apply for a personal licence.

This course provides participants with the essential knowledge and skills to help them to defuse potentially confrontational situations and to deal with abusive people. The course will particularly benefit frontline employees who are required to deal with the general public on a regular basis. Participants will be required to complete a multi-choice examination paper at the end of the course and if successful, will be awarded the Chartered Institute of Environmental Health – Level 2 Award in Conflict Resolution and Personal Safety Certificate, which is recognised nationally. Date: Cost: Duration: Location:

Delegates will receive the BIIAB awarded qualification for licence retail on successful completion of the course. Dates: Cost: Duration: Location:

30th Oct 2009 26th Nov 2009 17th Dec 2009 28th Jan 2010 24th Feb 2010 29th Mar 2010 £195+VAT (member) £234+VAT (non-member) 1 Day Rotherham

10th Feb 2010 £195+VAT (member) £234+VAT (non-member) 1 Day Sheffield

Section sponsor:

Autumn/Winter 2009

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Retail & Food Services

Section sponsor:

SFS/NOCN Level 2 Award in Door Supervision TR01 - 003 This award is approved by the Security Industry Authority for the purposes of applying for a Door Supervision licence and covers the core competencies required. It is delivered in two stages, each assessed by a multiple choice exam paper: Part 1: Role and responsibilities of a door supervisor (15 hours) • Appropriate behaviour for door supervisors • Civil and criminal law • Searching and arrest procedures • Drugs awareness • Recording incidents and crime scene preservation • Licensing law • Equal opportunities and discrimination • Health and safety at work and emergency procedures Part 2: Communication skills and conflict management (15 hours) • How to refuse entry and how to eject in a way that reduces risk of conflict • Identifying the types of incidents that could happen inside a venue and how to deal with them • Understanding the law about arrest

Dates: Cost: Time: Location:

SFS/NOCN Level 2 Award in CCTV Operations(Public Space Surveillance) TR01 - 0004 This award is approved by the Security Industry Authority for the purposes of applying for a Public Space Surveillance (CCTV) licence and covers the core competencies required. Training is delivered over 30 hours via knowledge, practical based training and assessment. It includes: • Role and responsibilities of the CCTV operator and other CCTV staff • Codes of practice, operational procedures and guidelines • CCTV equipment and its operation • Control room communications and access control • Legislation • Dealing with incidents • Surveillance techniques • Fire and emergency procedures • Health and safety Dates: Cost: Time: Location:

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19th - 22nd Oct 2009 8th - 11th Dec 2009 15th - 18th Feb 2010 £200+VAT (member) £240+VAT (non-member) 4 Days, 09.00 - 17.00 Sheffield

26th - 30th Oct 2009 18th - 22nd Jan 2010 8th - 12th Mar 2010 £300+VAT (member) £360+VAT (non-member) 5 Days, 09.00 - 17.00 Sheffield

Maybo Physical Intervention / Maybo Physical Intervention (Additional Holding) TR01 - 005 Whether you are an experienced Door Supervisors/Security Guard with extensive physical skills or new to the Security industry, this physical intervention programme accredited by British Institute of Inn Keepers, City and Guilds and Maybo. The above organisations will help represent you in court if you have used the techniques incorporated in the syllabus. Dates:

12th Oct 2009 3rd Dec 2009 13th Jan 2010 25th Feb 2010 15th Mar 2010

Additional Holding: Dates: 13th Oct 2009 4th Dec 2009 14th Jan 2010 26th Feb 2010 16th Mar 2010 Cost: Time: Location:

£100+VAT (member) per day £120+VAT (non-member) per day 09.00 - 17.00 Sheffield


The region’s premier business to business exhibition and conference

be educated be inspired be motivated

Buck the Trend...Boost Your Business UK business is thriving if you know where to look. Visit Business Yorkshire Exhibition and Conference and take advantage of over 130 exhibiting companies in a networking environment alongside an atmosphere for education and innovation. Register online for free tickets to the region’s premier exhibition and conference or call us to discover how you can showcase your business to thousands of Yorkshire based business decision makers.

Renowned keynotes

Business seminars

Network face-to-face

Speed pitching

Network drinks

Delivering advice and inspiration for your business

• Google University • How to Theatre • The Angel’s Den

Meet new contacts and increase your customer base

Exhilarating speed pitching and Angel investing

The region’s largest business networking opportunity

Over 130 exhibiting companies

Complimentary keynote breakfasts

Advice Clinics

All FREE to attend

Owners, directors and entrepreneurs - don’t miss this essential business event Ideas, information and inspiration for your business

www.business-yorkshire.co.uk

Register online for your FREE tickets

25-26 November 2009 Doncaster Racecourse Tel: 0117 907 1000 SUPPORTED BY MEDIA PARTNER


Venues

Our aim is to provide our training delegates with access to comfortable training environments to ensure that an environment conducive to learning is achieved at all times. Additional venues may be used. For all courses, detailed joining instructions will be issued to all delegates. Please contact a member of the training team if you are unsure of your course location.

Holiday Inn Royal Victoria, The Victoria Rooms

Magna Science Adventure Centre

The hotel has a wide range of well appointed meeting rooms, all of which benefit from natural daylight and wifi internet access.

Magna Science Adventure Centre offers unique event facilities and modern rooms each named after a pioneer in the steel industry.

The Victorian meeting suite is furnished with six modern rooms of varying dimensions and capacities. They are all located together for the convenience of the training occupants.

The training rooms range in size to accommodate up to 125 people and can be combined together or even with some of the larger spaces within Magna.

All of the rooms are elegantly decorated and are wonderfully appointed to suit our developing training needs. Holiday Inn Royal Victoria Victoria Station Road Sheffield S4 7YE T: 0114 276 8822 F: 0114 272 4519 W: www.holidayinnsheffield.co.uk

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Magna Science Adventure Centre Sheffield Road Templeborough Rotherham S60 1DX T: 01709 720002 F: 01709 820092 E: info@magnatrust.co.uk W: www.visitmagna.co.uk


Venues

Holiday Inn Barnsley Holiday Inn Barnsley, formerly Brooklands Hotel has an extensive range of meeting facilities suitable for meetings from 4 up to 400. All of the meeting facilities are well appointed and designed to ensure your event is a success, and our dedicated meetings team are there to respond to all your needs. Holiday Inn Barnsley Barnsley Road Dodworth Barnsley S75 3JT T: 01226 299571 F: 01226 249465 E: enquiries@hibarnsley.com W: www.hibarnsley.com

Autumn/Winter 2009

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Terms & Conditions

V2 Sept 2009

Payment An invoice will be raised upon confirmation of booking. Full payment must be made 14 days before the first day of the course.

If a booking is cancelled within 1 month of the course start date or if the delegate fails to attend the course, the full fee must be paid. Cancellation requests must be made in writing or email.

Lunch Lunch is provided with all full day programmes. Please advise our staff beforehand of any special dietary requirements.

We reserve the right not to allow delegates to attend courses unless full payment has been received.

Cancellation Fee More than 1 month: No Charge Less than 1 month: Full Charge

Locations A location map will be provided for each course booking, in cases of uncertainty contact us for further details.

All courses are subject to VAT being added.

Changing Delegate Details There is no charge if a substitute person wishes to replace an existing delegate.

Late Payment In the event of late payment we reserve the right to charge interest on all outstanding amounts at the rate of 2% per calendar month or part from the last date that payment was due to the date that payment was made. Certificates Delegate certificates will not be issued until full payment has been received. Copy certificates will be charged a ÂŁ25+ VAT administration fee. Accreditation Accreditation is governed by accrediting bodies and we can take no responsibility for candidates failing to meet accreditation requirements or for any other matter relating to accreditation criteria. Cancelling Courses Cancellations to bookings made before the start of the course are subject to the costing table.

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Please inform us as soon as possible before the course start date. Transferring Delegates Any transfers will incur a 20% transfer charge. If that transfer is then cancelled and / or the delegate fails to attend, then the full fee remains payable. Cancellation by us We reserve the right to cancel any course at any time without liability. In the unlikely event of this happening delegates would be offered an alternative date, course or a full refund. We reserve the right to alter course contents without prior notice as all of our courses are constantly updated to maintain a high standard of quality. Times All full day courses run from 9.30am to 4.30pm unless specified otherwise. All half day courses run from 9.30am 1.00pm unless specified otherwise.


Booking Form Please enrol me for the following course Course Title Course Ref No Date(s) of training Names of delegates

Course cost No. of delegates

Company name Position / Title Address

Contact name Authorised signature

Post Code Telephone No. Email address Are you a Chamber member? If other please state

Yes No Barnsley

Fax No.

Doncaster

Rotherham

Sheffield Other

I have read and agreed to the terms and conditions Please tick this box if you do not wish to receive further information on Barnsley & Rotherham Chamber of Commerce Payment Options I wish to pay by cheque: I enclose a cheque (made payable to Barnsley & Rotherham Chamber of Commerce) For the sum of ÂŁ Please invoice my company: My purchase order number is: Please note all courses must be paid for prior to the course date I wish to pay ÂŁ

By Debit/Credit Card

Card type (Please tick) Card No. Valid from

Valid to

Card holder name Office use only

Passed to accounts

Signature

Payment processed

Complete and fax back this form to 01709 367 500 or post to: Chamber Skills Solutions, North Grove House, South Grove, Rotherham S60 2AF

Security Code


Chamber of Commerce Training Courses Autumn / Winter 2009 Barnsley & Rotherham Chamber of Commerce Barnsley Office, Innovation Way, Wilthorpe, Barnsley S75 1JL Rotherham Office, 2 Genesis Business Park, Sheffield Road, Templeborough, Rotherham S60 1DX.

www.brchamber.co.uk info@brchamber.co.uk Tel: 0844 4145 100 Fax: 0844 8465 102 Chamber Skills Solutions, North Grove House, South Grove, Rotherham S60 2AF

www.brchamber.co.uk info@brchamber.co.uk Tel: 01709 539 199 Fax: 01709 367 500


Barnsley & Rotherham Chamber Training Guide