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63rd Annual IPAC Conference

Sharing Knowledge to Shape our Future:

The Power of Stories www.ipac.ca/2011

August 28-31, 2011 Victoria, B.C.

Conference logo inspired by Cicero August Master Coast Salish Carver.


Partners Platinum

Gold

Silver

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Friends


Contents Partners

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Message from the Prime Minister

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Message from the Honourary Co-Chair

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Message from the Honourary Co-Chair

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Message from the President of IPAC

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Program At A Glance

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Detailed Program

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Conference Committees

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August 28-31, 2011 | Victoria, B.C.

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Message from the Prime Minister I am pleased to extend my warmest greetings to all those attending the 63rd Annual Conference of the Institute of Public Administration of Canada. This year’s conference, with the theme “Sharing Knowledge to Shape our Future: The Power of Stories,” brings together public servants with academics and public administration experts to discuss their personal experiences, or stories, as a means of sharing ideas and expertise on key public sector issues such as public service values, government capacity, sustainable governance, value for money, and technology. I am certain that delegates will make the most of this opportunity to network with key public sector decision-makers and specialists from across Canada. I would like to commend IPAC for putting together an informative and stimulating program that will give attendees renewed enthusiasm for their important work. Please accept my best wishes for a most productive and enjoyable meeting.

The Rt. Hon. Stephen Harper, P.C., M.P. Prime Minister of Canada

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Sharing Knowledge to Shape our Future: The Power of Stories


Message from the Honourary Co-Chair It is a pleasure to welcome the 63rd Annual IPAC Conference to British Columbia’s capital city of Victoria. I look forward to introducing you to our beautiful city, showcasing the excellence of our work in the BC Public Service and, hearing your ideas on how we can all serve Canadians better. The theme of this year’s conference – Sharing Knowledge to Shape Our Future: The Power of Stories – explores our willingness to listen to each other, to trust that open communication brings positive outcomes, and to recognize that through sharing our stories we can discover practices each of us can use in our own organizations. In today’s world, the information revolution and rapid technological change provide us with entirely new ways to share stories within the public service and with citizens. We have unprecedented opportunities to open up government and engage citizens in new ways that better meet their changing expectations around government accountability and service accessibility. In my more than two decades in government, I don’t believe there has ever been a more dynamic and exciting time to work in the public service. I look forward to hearing your stories of how this demanding and rewarding time is changing your organizations, your careers and your ideas about public service. And I hope that when this conference ends, you have a whole new collection of stories to carry home with you and use to inspire continued excellence and success wherever you work on behalf of Canadians.

John Dyble Deputy Minister to the Premier and Head of the BC Public Service

August 28-31, 2011 | Victoria, B.C.

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Message from the Honourary Co-Chair It is a pleasure to welcome you to the 63rd Annual IPAC Conference to British Columbia’s capital city of Victoria. I look forward to showing off our world class city and most importantly am excited to have the opportunity to share ideas and hear your stories. In any level of government we must have the ability to recognize the environment in which we provide service and have our finger on the need of our taxpayers. We must be able to adapt and reinvent ourselves to be more innovative, creative and responsive to what our community is telling us is important.  One of the most practical ways of learning and sharing lessons learned as public sector professionals is through shared stories and real life examples. The theme of this year’s conference, Sharing Knowledge to Shape Our Future: The Power of Stories explores the importance of listening, learning from one another, and discovering how we can put lessons learned into practice in our own organizations and on the ground in our communities. The public service is taking giant leaps forward in finding new ways to attract and keep talented employees and discovering better ways to stay connected with the public we serve. Citizens expect greater accountability from government than other organizations and citizen participation is different than it has ever been before. To that end we are embracing the future, looking at how we can challenge the status quo to increase access to information, reduce costs and deliver services in faster, more innovative ways.  As we tell and hear stories over the course of the conference, we will see that although our services may vary, our customers do not, and we can all learn from each other in terms of how we can innovate and be the change we want to see. I look forward to meeting you and hearing your stories.

Gail Stephens City Manager City of Victoria

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Sharing Knowledge to Shape our Future: The Power of Stories


Message from the President of IPAC Welcome to IPAC’s 63rd Annual Conference, Sharing Knowledge to Shape our Future: The Power of Stories, here in beautiful Victoria. Together, as delegates and speakers, we will explore sustainability and public service values, innovation and capacity and public service legacies. The Institute of Public Administration of Canada has been dedicated to supporting and creating excellence in public service since 1947. This conference program incorporates the stories and knowledge of all orders of government in Canada - municipal, provincial, territorial, federal and aboriginal peoples - as well as representatives from the international scene. We will hear sessions, lectures, including the special Galimberti Memorial Lecture and presentations by our most innovative public servants. We will also present to you our very best leaders and award winners including the Vanier Medal honoree, the Pierre De Celles Teaching Award, Regional Group Excellence Award, Student Thought Leadership Awards. This rich and diverse conference program is designed to provide you with an invaluable professional experience. I hope that you will use this opportunity to learn and engage, to ask probing questions, to connect with colleagues, to make new contacts and to share your excellent ideas with IPAC friends. On behalf of the IPAC National Board, I would like to thank the conference organizers and volunteers for their vision, exceptional work and thoughtful attention to the details that make a conference successful. They have put together a unique West Coast combination of stimulating sessions and social activities. Please enjoy the conference: the voices and stories will inspire you to share knowledge to shape our public service future! Thank you for attending IPAC’s 63rd Annual Conference.

Denise Amyot President, Institute of Public Administration of Canada President and CEO, Canada Science and Technology Museums Corporation

August 28-31, 2011 | Victoria, B.C.

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Program At A Glance Sunday, August 28, 2011 1:00 pm – 6:00 pm

Conference Registration and Information (Prefunction 1A)

8:30 am – 3:30 pm

International Workshop – Why Reinvent the Wheel? The Case for Case Studies (Carson B)

3:45 pm – 4:30 pm

IPAC Annual General Meeting (Carson B)

6:00 pm – 9:00 pm

Welcome Reception (Royal British Columbia Museum, 3rd Floor)

Monday, August 29, 2011 THEMES: SUSTAINABILITY and PUBLIC SERVICE VALUES 7:00 am – 5:00 pm

Conference Registration and Information (Prefunction 1A)

7:00 am – 8:15 am

Continental Breakfast (Prefunction 2A/ Carson Hall Salon A)

8:15 am – 9:00 am

Welcome and Opening Remarks (Carson Hall)

9:00 am – 10:00 am

Plenary Keynote Address (Carson Hall) Speaker: Wayne G. Wouters Clerk of the Privy Council of Canada and Secretary to Cabinet Stories from a Seat of Power

10:00 am – 10:10 am

Pacific Institute for Climate Solutions Unveils Climate Insights 101 (Carson Hall) Speaker: Terry Lake B.C. Minister of Environment

10:10 am – 10:30 am

Exhibits and Health Break (Prefunction 2A/Carson Hall Salon A)

10:30 am – 11:45 am

Concurrent Sessions I – Sustainability HH Building the Greenest City in the World by 2020 HH Tackling Homelessness: Alberta and Toronto Share their Stories HH Learning from the Mackenzie Valley Pipeline Reviews: a long term view of sustainability HH Sovereignty, Culture, Institutions and Leadership: Chapters in the Story of First Nations Governance HH Enriching Canada’s Public Sector through Financial Efficiency HH Adjudicated Papers 1 – Reaching Out

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Sharing Knowledge to Shape our Future: The Power of Stories


12:00 pm – 1:00 pm

Conference Luncheon and IPAC Awards Presentations (Carson Hall) Pierre De Celles Award Presentation – Allan Tupper, Professor and Head, Department of Political Science, University of British Columbia Homage to Peter Aucoin, one of Canada’s distinguished scholars in public administration Lunch sponsored by the University of Victoria and the Canadian Association of Programs in Public Administration (CAPPA)

1:00 pm – 2:00 pm

Plenary Keynote Address (Carson Hall) Speaker: Heather Landon Chief of Administrative Services for the UN Mission in Sudan Public Administration from underneath a Desk: Managing to Deliver in UN “Hot Zones”

2:00 pm – 3:00 pm

Plenary Keynote Address (Carson Hall) Speaker: Hugh Ritchie Director, Industry Relations Open Text Corporation How Canada is Reshaping the Global Public Sector Dialogue

3:00 pm – 3:30 pm

Exhibits and Health Break (Prefunction 2A/Carson Hall Salon A)

3:30 pm – 4:45 pm

Concurrent Sessions II –  Public Service Values HH Managing Public Sector Ethics: Doing Fine or Losing Touch with Reality? HH When the Workplace Doesn’t Work HH Wicked Problems: Decisions in Complexity HH New Professionals’ Legacy Session – The GAME CHANGER – IPAC’s Big Idea Session HH Can We Learn from the Past and How Does it Affect the Future of Public Administration? (International Panel) HH Adjudicated Papers 2 – Leadership in Government

6:00 pm – 10:00 pm

Dinner, Awards and Entertainment (Carson Hall) Regional Group Excellence Award Hodgetts Award Entertainment: Melissa Peters – Public Confessions of a Public Servant

August 28-31, 2011 | Victoria, B.C.

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Tuesday, August 30, 2011 THEMES: PUBLIC SERVICE INNOVATION and CAPACITY 7:00 am – 4:30 pm

Conference Registration and Information (Prefunction 1A)

7:00 am – 8:30 am

Continental Breakfast (Prefunction 2A/Carson Hall Salon A)

8:30 am – 9:30 am

Plenary Keynote Address (Carson Hall) Speaker: Chantal Hébert Political Columnist and Commentator The Shifting Canadian Political Landscape

9:30 am – 10:30 am

Plenary (Carson Hall) IPAC Awards for Innovative Management

10:30 am – 11:00 am

Exhibits and Health Break (Prefunction 2A/Carson Hall Salon A)

11:00 am – 12:15 pm

Concurrent Sessions III – Public Service Innovation HH Telling Stories with Open Data HH Storytelling in Action: Practical Examples, Tools and Strategies for Use in Employee Engagement, Alignment and Change HH Embracing Cultural Change in the BC Public Service – The Story of “Being the Best” HH Business Transformation: How Can We Reinvigorate Policy Analysis, Operations, and Citizen or Customer Services? HH Effective Narrative Strategies in Politics and Government

12:15 pm – 1:45 pm

President’s Luncheon and 2011 Joseph Galimberti Memorial Lecture (Carson Hall) Speaker: Paul Thomas Professor Emeritus, University of Manitoba Strategic Communications in 21st Century Government Promising New Professional Award Addresses from Outgoing and Incoming IPAC Presidents

1:45 pm – 2:45 pm

Plenary Keynote Address (Carson Hall) Speaker: Louis Richardson Social Business Evangelist, IBM Worldwide ideas @ work: Driving Innovation – The Business Value of Social Software

2:45 pm – 3:15 pm

Exhibits and Health Break (Prefunction 2A/Carson Hall Salon A)

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Sharing Knowledge to Shape our Future: The Power of Stories


3:15 pm – 4:30 pm

Concurrent Sessions IV – Public Sector Capacity HH Doing More or Less Differently: Issues and Innovations of the Voluntary Sector HH Stretching the Development Dollar – The Canadian Way (International Panel) HH Renewing the Consideration of Performance and Results in Government HH Doing More with Less: Building Capacity in the Yukon Government HH Adjudicated Papers 3 – Beyond Institutional Bounds

4:30 pm – 6:00 pm

West Coast Wine & Cheese Reception (Empress Hotel, Palm Court) CAPPA-IPAC National Student Thought Leadership Awards Announcement of 2011 Vanier Medal Award Winner FREE NIGHT FOR DINING OUT IN VICTORIA!

6:00 pm – 9:00 pm

New Professionals – Picnic in the Park (St. Ann’s Academy) (requires sign-up and additional payment)

Wednesday, August 31, 2011 THEME: PUBLIC SERVICE LEGACIES 7:00 am – 8:20 am

Continental Breakfast (Prefunction 2A/Carson Hall Salon A)

8:20 am – 8:30 am

Presentation by IPAC 2012 National Conference Organizing Committee (Carson Hall)

8:30 am – 9:30 am

Plenary Keynote Address (Carson Hall) Speaker: Terry Stuart Chief Innovation Officer, Deloitte Canada The Time to Innovate is Now – Don’t Allow Your Organization to be Left Behind

9:30 am – 10:45 am

Plenary Keynote Panel (Carson Hall) Philip Steenkamp, Vice-President, External Relations, Simon Fraser University and former President and Chief Executive Officer, British Columbia 2010 Olympic and Paralympic Games Secretariat Susan Jessop, Director, Strategic Policy and Operations, Canadian Heritage and former Director, Government of Canada Olympic Games Secretariat Tewanee Joseph, CEO, Tewanee Consulting Group and former Executive Director, Four Hosts First Nations Secretariat Legacies of the Vancouver 2010 Olympic & Paralympic Winter Games: Public Service Behind the Scenes

August 28-31, 2011 | Victoria, B.C.

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10:45 am – 11:15 am

Networking and Health Break (additional time for hotel check out) (Prefunction 2A/Carson Hall Salon A)

11:15 am – 12:15 pm

Plenary Keynote Address (Carson Hall) Armchair discussion with Elizabeth May Elizabeth May Environmentalist, Writer, Activist, Lawyer, Leader of the Green Party of Canada and Member of Parliament for Saanich-Gulf Islands

12:15 pm – 12:30 pm

Closing Remarks (Carson Hall)

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Sharing Knowledge to Shape our Future: The Power of Stories


Detailed Program Sunday, August 28, 2011 1:00 pm – 6:00 pm

Conference Registration and Information (Prefunction 1A)

8:30 am – 3:30 pm

International Workshop – Why Reinvent the Wheel? The Case for Case Studies (Carson B)  While governments around the world experience demographic and labour market shifts, opportunities to share knowledge, insight, and cautionary tales and to develop innovative and creative mechanisms that retain the know-how and lessons learned from past experiences abound. Despite shifting technology, one tool – case studies – toted by adult educators has continuously proven useful across demographic lines and drives home true knowledge transfer. Leading the day will be Professor Andrew Graham of Queen’s University, Kingston and editor of the IPAC Case Study series who will present case studies as an important strategic tool in knowledge retention and transfer. His most recent publication, Making the Case: Using Case Studies for Teaching and Knowledge Transfer in Public Administration will provide the basis for presentations, discussions among participants and sharing experience with those who have prepared cases in the international context.

3:45 pm – 4:30 pm

IPAC Annual General Meeting (Carson B) 

6:00 pm – 9:00 pm

Welcome Reception (Royal British Columbia Museum, 3rd Floor)

Monday, August 29, 2011 HOST FOR THE DAY: Gail Stephens, City Manager, City of Victoria THEMES: SUSTAINABILITY and PUBLIC SERVICE VALUES 7:00 am – 5:00 pm

Conference Registration and Information (Prefunction 1A)

7:00 am – 8:15 am

Continental Breakfast (Prefunction 2A/Carson Hall Salon A)

8:30 am – 5:00 pm

National Student and Thought Leadership Awards –  Poster Session (Prefunction 2A/Carson Hall Salon A)

 Translation service available August 28-31, 2011 | Victoria, B.C.

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8:15 am – 9:00 am

Welcome and Opening Remarks (Carson Hall)  HH Welcome from Conference Co-Chair and Host – Gail Stephens, City Manager, City of Victoria HH First Nations Welcome – Butch Dick, Coast Salish master carver of the Songhees Nation HH Address from the Honourable Steven L. Point, Lieutenant Governor of British Columbia HH Message from the Government of British Columbia – John Dyble, Deputy Minister to the Premier and Head of the BC Public Service HH Welcome Address from IPAC President – Denise Amyot

9:00 am – 10:00 am

Plenary Keynote Address (Carson Hall)  Introduction: John Dyble Deputy Minister to the Premier and Head of the BC Public Service Speaker: Wayne G. Wouters Clerk of the Privy Council of Canada and Secretary to Cabinet Stories from a Seat of Power In 2009, Wayne G. Wouters was appointed Clerk of the Privy Council and Head of the Public Service of Canada. Drawing from an extensive public sector career that began in Saskatchewan in 1977 and his current seat of power, the Clerk will share his personal experiences with values and ethics in action and speak about the impact and importance of sharing stories about the public service.

10:00 am – 10:10 am

Pacific Institute for Climate Solutions Unveils Climate Insights 101 (Carson Hall)  Speaker: Terry Lake B.C. Minister of Environment B.C. will chalk up another first in climate change leadership with the launch of Climate Insights 101 for civil servants. The animated online courses have been produced by the Pacific Institute for Climate Solutions.

10:10 am – 10:30 am

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Exhibits and Health Break (Prefunction 2A/Carson Hall Salon A)

Sharing Knowledge to Shape our Future: The Power of Stories


10:30 am – 11:45 pm

Concurrent Sessions I – Sustainability (Saanich 1 & 2 – Level 1) Session 1 – Building the Greenest City in the World by 2020 Sadhu Johnston, Deputy City Manager, City of Vancouver Vancouver City Council has a goal of becoming the greenest city in the world by 2020. Achieving this ambitious goal requires collaboration from everyone who lives, visits and works in Vancouver. How can a municipal government create effective partnerships and empower its citizens to make meaningful steps towards sustainability? Pursuing green building strategies plays an integral role in achieving waste, carbon, energy, healthy and mobility goals. Sadhu will share examples from Chicago and Vancouver to show how cities can engage businesses, residents, academia, other levels of government and civil society in ongoing effort to transform the way a city operates and achieves green results. Session 2 – Tackling Homelessness: Alberta and Toronto Share their Stories (Oak Bay – Level 1) Lana Lougheed, Assistant Deputy Minister, Homeless Support and Land Development, Alberta Housing and Urban Affairs Phil Brown, General Manager, Shelter, Support and Housing Administration, City of Toronto Moderator: Marcia Nelson, Deputy Minister, Alberta Housing and Urban Affairs Housing is the foundation of safe and healthy communities. To support these communities, both Alberta Housing and Urban Affairs and the City of Toronto have led innovative initiatives related to homelessness and affordable housing. A key focus has been shifting the role of government from managing homelessness through emergency shelters to ending homelessness by providing permanent housing and the supports needed to break the vicious cycle.

August 28-31, 2011 | Victoria, B.C.

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Session 3 – Learning from the Mackenzie Valley Pipeline Reviews: a long term view of sustainability (Lecture Theatre)  Honourable Thomas Berger, OC, QC Erin Freeland Ballantyne, MSc, PhD Candidate, University of Oxford Centre for the Environment Robert Reid, President, Aboriginal Pipeline Group Moderator: Scott Streiner, Public Servant-in-Residence and Adjunct Professor, Department of Political Science, Carlton University When major projects apply for approval by governments, sustainability is often cited as a key value. This value has been interpreted differently over time. The Mackenzie Valley Pipeline Inquiry that Mr. Justice Berger carried out offers a powerful lesson in community consultation and the priorities of sustainability almost 40 years ago. In March 2011, the Mackenzie Valley Pipeline was granted a National Energy Board Certificate of Public Convenience and Necessity. The Joint Review Panel and hearings that led to this decision included sustainable development as one of the considerations. Another generation of young northern leaders continue to examine sustainability through community engagement and will hold governments accountable. Session 4 – Sovereignty, Culture, Institutions and Leadership: Chapters in the Story of First Nations Governance (Carson Hall)  Stephen Cornell, Professor of Sociology and Public Administration and Public Policy, University of Arizona, Director of the Udall Centre for Public Policy and Co-Director of the Harvard Project on American Indian Economic Development A contemporary discussion of public service capacity wouldn’t be complete without a discussion of existing and emerging First Nations Governance. The record is mixed. First Nations and governments have made concerted efforts to improve the standard of living for First Nations; however, many First Nations still lag behind non-aboriginal Canadians. There is reason for optimism despite this. There are some very successful First Nations that have built economic and social strength, while remaining true to their individual cultures. But how do we adapt these models of success so other First Nations can benefit?

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Sharing Knowledge to Shape our Future: The Power of Stories


Session 5 – Enriching Canada’s Public Sector through Financial Efficiency (Sidney – Level 2) David Gourlay, Director, Public Sector (Canada), GTS Citibank Canada Canada’s public sector is validating private sector models of achieving financial efficiency with mounting pressure to be more accountable, transparent and effective. In response, they are embracing advances in technology to deliver higher quality service at a lower cost. An emerging trend is to engage the market in innovations and best practices globally to re-engineer internal operating processes to reduce administrative costs. For example, there is an increasingly vast adoption in the Public Sector of Shared Service Centres – a single approach for finance activities with an aim to standardize, enhance controls and achieve better cost management. A Shared Service Centre may have such treasury functions such as improved risk management, standardization of policies and technology, identity management, enhanced cashflow forecasting and other functionality. Increasingly, all levels of governments are implementing this best practice across the world. Session 6 – Adjudicated Papers 1 – Reaching Out (Esquimalt – Level 1) New research is presented by IPAC practitioners and scholars. This is an opportunity to see rising stars present their work on emerging issues and trends. Topics range from the use of Talking Circles for citizen engagement, horizontal governance to resolve a major social problem (suicide), and the narrative of the patriation of the Canadian Constitution. Catherine Althaus, Assistant Professor, School of Public Administration, University of Victoria; Loretta Dennis, School of Public Administration, University of Victoria Talking Circles: Exploring an Indigenous-Centred Method of Determining Policy Megan Lawrance, Menzies School of Health Research, Darwin, Australia Horizontal Governance: All Above Board Penny Bryden, Professor, Department of History, University of Victoria Controlling for Narrative: Telling Constitutional Stories in the Patriation Era Moderator: Darrel J. McLeod, Regional Director, Canada School of Public Service

August 28-31, 2011 | Victoria, B.C.

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12:00 pm – 1:00 pm

Conference Luncheon and IPAC Awards Presentations (Carson Hall)  Pierre De Celles Award Presentation – Allan Tupper, Professor and Head, Department of Political Science, University of British Columbia IPAC has honoured our great teachers of public administration with the Pierre De Celles Award since 2002. These individuals instruct, inspire and guide new generations of public servants and academics, and help more seasoned executives and leaders fine tune their contributions in the public sector. Homage to Peter Aucoin, one of Canada’s distinguished scholars in public administration. Lunch sponsored by the University of Victoria and Canadian Association of Programs in Public Administration (CAPPA).

1:00 pm – 2:00 pm

Plenary Keynote Address (Carson Hall)  Speaker: Heather Landon Chief of Administrative Services for the UN Mission in Sudan Public Administration from underneath a Desk: Managing to Deliver in UN “Hot Zones” What do F-16s, cows and riots have in common? Heather Landon is Chief of Administrative Services in one of the UN’s largest peacekeeping missions. Join her to discover how storytelling plays an integral role in coaching and mentoring UN civilian staff and managing cross-culturally.

2:00 pm – 3:00 pm

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Plenary Keynote Address (Carson Hall)  Speaker: Hugh Ritchie Director, Industry Relations, Open Text Corporation How Canada is Reshaping the Global Public Sector Dialogue In today’s information age, Canada is starting to regain its position as a key multilateral nation. This regeneration of Canadian multilateralism is not necessarily being done in traditional ways such as peacekeeping and the United Nations, but rather online, through digital means. Whether it’s by ensuring global dialogue on the state of the world’s economic recovery or engaging public sector employees in meaningful policy dialogue, there is a multitude of Canadian thought leaders and partnerships that are impacting our world today. 

Sharing Knowledge to Shape our Future: The Power of Stories


3:00 pm – 3:30 pm

Exhibits and Health Break (Prefunction 2A/Carson Hall Salon A)

3:30 pm – 4:45 pm

Concurrent Sessions II –  Public Service Values Session 1 – Managing Public Sector Ethics: Doing Fine or Losing Touch with Reality? (Saanich 1 & 2 – Level 1) John Langford, Professor, School of Public Administration, University of Victoria Allan Tupper, Professor and Head, Department of Political Science, University of British Columbia Moderator: Joy Illington, former Merit Commissioner, Province of British Columbia Is the glass half full or half empty? In this session, John Langford and Allan Tupper will discuss and debate recent efforts to redefine and strengthen the ethical responsibility and professional behaviour of public servants. Session 2 – When the Workplace Doesn’t Work (Sidney – Level 2) Ian Bron, Managing Director, Canadians for Accountability Allan Cutler, President, Allan Cutler & Associates Alan Levy, Associate Professor, Human Resources, Labour Relations & Dispute Resolution, Department of Business Administration, Brandon University Moderator/Discussant: Julie Ireton, Business Reporter, CBC / Radio-Canada Although it is common to find workplaces that hold integrity and respect as principal values, employees can find themselves in situations where those values are clearly not being upheld. This panel will address the breadth of this issue in public services throughout Canada. Panel members will talk about what to do when the workplace does not live up to the values that it aspires to and speak about the consequences of whistle blowing from a base of experience. Research shows that Canada’s record on protecting whistle blowers is one of the worst in the western world and the panel will talk about what has to change.

August 28-31, 2011 | Victoria, B.C.

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Session 3 – Wicked Problems: Decisions in Complexity (Oak Bay – Level 1) Public policy questions often cross jurisdictions and disciplines; some of these issues are intractable. These panelists will discuss a selection of “wicked problems” from policy analysis, to indigenous child welfare to economic development using clusters. They will introduce new tools and approaches, and provide insights and advice to practitioners. Evert Lindquist, Director, School of Public Administration, University of Victoria Beyond Stories and Narratives: Exploring Visualization Techniques for Analysis, Advising and Engagement on Complex Policy Karine Levasseur, Department of Political Studies, University of Manitoba; Fiona McDonald, Assistant Professor, Department of Political Studies, University of Manitoba Accountability Insights from the Devolution of Indigenous Child Welfare in Manitoba David Barrows, Associate Director, MPA Program, York University; Tom Wesson, Associate Professor of Policy, Schulich School of Business, York University; Alex Pestov, Schulich School of Business, York University Research and Development Tax Credits on the Creation of Video Game Clusters: Myth and Reality Moderator: Janet Higgins, Assistant Deputy Minister, Natural Resources, Government of New Brunswick Session 4 – New Professionals’ Legacy Session – The GAME CHANGER – IPAC’s Big Idea Session (Lecture Theatre - Level 1)  Bob Chartier, Communities of Practice Learning Coach Hugh Ritchie, Director, Industry Relations, Open Text Corporation Moderator: Kin Choi, Assistant Deputy Minister, Corporate Services, Health Canada Bob Chartier’s provocative keynote will focus on the emerging innovative thinking and practice in employee, stakeholder and citizen engagement. Real game-changing may demand a letting go of our mental models, rethinking leadership and learning models through a lens of personal corner of the desk practice and communities of practice. Most critical, we have to find more modern and practical tools that would truly engage individuals, teams and systems. His game changing approach to even the keynote itself will have two thirds of the keynote as an engagement piece in and of itself.

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Sharing Knowledge to Shape our Future: The Power of Stories


Session 5 – Can We Learn from the Past and How Does it Affect the Future of Public Administration? (International Panel) (Carson Hall)  Denise Amyot, President, Institute of Public Administration of Canada (IPAC) and President and CEO, Canada Science and Technology Museums of Canada Erik Bergrud, President, American Society for Public Administration (ASPA) and Senior Director, Community and Government Relations, Park University Katy Haire, Board Member, The Institute of Public Administration Australia (IPAA) Victoria and Executive Director for the Premier and Cabinet Orlando Mercado, Secretary General, The Eastern Regional Organization for Public Administration (EROPA) Moderator: Rolet Loretan, Director General, International Institute of Administrative Sciences (IIAS) The study of public administration pays little attention to history. Most publications focus on current problems and desired solutions or organizational structures and output targets. But what are we missing by not consulting our history? What do the lessons of the past have to tell us about how we should approach our future? Will we listen? Academics, public managers and policy-makers from across all sectors will share their learnings, reflect and draw conclusions as to what history has taught them and what it means for improving public services and the future of public administration. They will reflect on what they have learned in the last decade in the areas of crisis management, e-government, regulation and intergovernmental organization and collaborative governance.

August 28-31, 2011 | Victoria, B.C.

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Session 6 – Adjudicated Papers 2 – Leadership in Government (Esquimalt – Level 1) New research is presented by IPAC practitioners and scholars from across Canada. This is an opportunity to see rising stars present their work on emerging issues and trends. The topics include presentations on the Clerk of the Privy Council’s Annual Report, innovative training for civilian and military public servants and benchmarking CAOs’ performance in Nova Scotia. Patrice Dutil, Associate Professor and Undergraduate Director, Department of Politics and Public Administration, Ryerson University; Peter Ryan, Ryerson University Bonds of Institutional Language: A Discursive Analysis of the Clerk of the Privy Council’s Annual Report Barbara J. Falk, Associate Professor, Canadian Forces College Canada’s National Security Program: A Case Study in Innovation and “Whole-of-Government” Education Bart Cunningham, Professor, School of Public Administration, University of Victoria Benchmarks for Guiding CAO Performance in Nova Scotia: Stories of Exceptional and Substandard Performance Moderator: Nancy Croll, Executive Director, Crown Investment Corporation, Saskatchewan 6:00 pm – 10:00 pm

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Dinner, Awards and Entertainment (Carson Hall) Regional Group Excellence Award Hodgetts Award Entertainment: Melissa Peters – Public Confessions of a Public Servant

Sharing Knowledge to Shape our Future: The Power of Stories


Tuesday, August 30, 2011 HOST FOR THE DAY: Gail Stephens, City Manager, City of Victoria THEMES: PUBLIC SERVICE INNOVATION and CAPACITY 7:00 am – 4:30 pm

Conference Registration and Information (Prefunction 1A)

7:00 am – 8:30 am

Continental Breakfast (Prefunction 2A/Carson Hall Salon A)

8:30 am – 4:30 pm

National Student and Thought Leadership Awards – Poster Session (Prefunction 2A/Carson Hall Salon A)

8:30 am – 9:30 am

Plenary Keynote Address (Carson Hall)  Speaker: Chantal Hébert, Political Columnist and Commentator The Shifting Canadian Political Landscape The results of the last federal election brought to light a disconnect between the stories that shaped the campaign and those that much of the media and the chattering class focused on. That disconnect illustrates the perils and the opportunities of communicating in an increasingly wired world.

9:30 am – 10:30 am

Plenary (Carson Hall)  IPAC Awards for Innovative Management

10:30 am – 11:00 am

Exhibits and Health Break (Prefunction 2A/Carson Hall Salon A)

11:00 am – 12:15 pm

Concurrent Sessions III – Public Service Innovation Session 1 – Telling Stories with Open Data (Lecture Theatre Level 1)  Andrea Reimer, Councillor, City of Vancouver Peggy Taillon, President & CEO, Canadian Council on Social Development Angelo Cocco, Provincial Statistician & Executive Director, BC Stats, B.C. Ministry of Labour, Citizens’ Services and Open Government Jeanne Holm, Chief Knowledge Architect, Jet Propulsion Laboratory, CalTech; Chair, Knowledge Management Team, NASA Moderator/Discussant: David Hume, Executive Director, Citizen Engagement, B.C. Ministry of Labour, Citizens’ Services and Open Government As governments across Canada begin to think and act in the area of open data, how will public organizations help make that data relevant to the lives of Canadians? This panel will explore how telling stories with data can be an important tool for sparking powerful conversations between government and the public.

August 28-31, 2011 | Victoria, B.C.

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Session 2 – Storytelling in Action: Practical Examples, Tools and Strategies for Use in Employee Engagement, Alignment and Change (Oak Bay – Level 1) Nicky Fried, Managing Partner, AKKADIS Storytelling is the oldest and most immediate form of communication and can serve as a strategic tool to connect the organization at all levels. In this highly interactive session participants will discover practical uses for storytelling in the following areas: employee engagement, alignment to values, strategic direction and change illustrating desired behaviours and best practice. This session will review examples of successful storytelling. Together the group will discover why storytelling works and techniques and processes to capture and deliver stories to align with the goals above. Participants will build their own stories and come away with a process to use storytelling within their groups and departments. Session 3 – Embracing Cultural Change in the BC Public Service – The Story of “Being the Best” (Esquimalt – Level 1) Kim Henderson, Deputy Minister, B.C. Ministry of Labour, Citizens’ Services and Open Government This session will tell the story of how the BC Public Service has become a leading employer in British Columbia and Canada by embracing a shift from a culture focused on minimizing risk to one focused on maximizing the potential of all that can go right. The importance of culture has been at the heart of the Being the Best Human Resource Plan since the first edition in 2006.  Kim Henderson will share the story of how the focus on transforming culture not only offers a more positive and productive employment experience, but also leads to improved retention, recruitment and engagement, which in turn leads to better service to the public.  

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Sharing Knowledge to Shape our Future: The Power of Stories


Session 4 – Business Transformation: How Can We Reinvigorate Policy, Analysis, Operations, and Citizen or Customer Services? (Carson Hall)  Dan Mancuso, Vice-President, Customer Experience Group, Export Development Canada Christine Desloges, Chief Executive Officer, Passport Canada Moderator: Andrew Graham, Adjunct Professor, School of Policy Studies, Queen’s University; Editor, IPAC Case Study Program Export Development Canada applied the LEAN approach to a re-engineering of business processes in their international financial services. EDC Vice President Dan Mancuso will discuss how LEAN changed EDC and has revealed possibilities and applications for public agencies. Passport Canada rose to the challenge when Canadians suddenly needed passports to visit the US, an increase in business of 47 per cent. Passport Canada CEO Christine Desloges will discuss their remarkable business transformation and what it means to Canadians. IPAC`s Case Study editor Professor Andrew Graham will moderate this exchange and provide his analysis on why EDC and Passport Canada`s experiences resonate in the public sector. Session 5 – Effective Narrative Strategies in Politics and Government (Saanich 1 & 2 – Level 1) Sandford Borins, Professor of Strategic Management, University of Toronto, Research Fellow, Ash Center for Democratic Governance and Innovation, Harvard Kennedy School Penny Ballantyne, Secretary to Cabinet, Government of the Northwest Territories Moderator: Reeta Chowdhari Tremblay, Vice-President Academic and Provost, University of Victoria; President Canadian Political Science Association Sandford Borins will introduce four archetypal public sector fables drawn from his new book, Governing Fables: Learning from Public Sectors. He will illustrate them with classic films, show their emotional impact, and apply the fables to the recent federal election campaign. Professor Borins will discuss how public servants can create effective organizational and personal narratives in their own work, implicitly drawing on the four fables. Penny Ballantyne will provide a practitioner’s in the trenches perspective.

August 28-31, 2011 | Victoria, B.C.

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12:15 am – 1:45 pm

President’s Luncheon and 2011 Joseph Galimberti Memorial Lecture (Carson Hall)  Speaker: Paul Thomas Professor Emeritus, University of Manitoba Strategic Communications in 21st Century Government The Annual Galimberti Memorial Lecture was established in 2007 in memory of Joseph Galimberti, IPAC’s Executive Director. Joe devoted his life to the principles of excellence in public service and to enhancing the theory and practice of public administration around the world. Professor Paul Thomas, Professor Emeritus and former Duff Roblin Professor in Government at the University of Manitoba is the 2011 lecturer. An extraordinary teacher, author and advisor to governments, Prof. Thomas has been honored with IPAC’s Vanier Medal in 2003 and the Pierre De Celles Award for teaching excellence in 2007 and the Order of Manitoba.  Promising New Professional Award Addresses from Outgoing and Incoming IPAC Presidents

1:45 pm – 2:45 pm

Plenary Keynote Address (Carson Hall)  Speaker: Louis Richardson Social Business Evangelist, IBM Worldwide ideas @ work: Driving Innovation – The Business Value of Social Software Much of the public sector still believes social solutions are distractions and of limited business value. Social is the new buzz word. Louis Richardson will explore how you and your organization can use social capital and create a new culture to dialogue with leaders and people across organizational boundaries to address business problems and find the best solution.

2:45 pm – 3:15 pm

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Exhibits and Health Break (Prefunction 2A/Carson Hall Salon A)

Sharing Knowledge to Shape our Future: The Power of Stories


3:15 pm – 4:30 pm

Concurrent Sessions IV – Public Sector Capacity Session 1 – Doing More or Less Differently: Issues and Innovations of the Voluntary Sector (Esquimalt – Level 1) Michael J. Prince, Lansdowne Professor of Social Policy, Faculty of Human & Social Development, University of Victoria Caroline Bonesky, CEO, Family Services of Greater Vancouver Moderator: Heather Kirkham, Program Manager, School of Public Administration, University of Victoria In this session Caroline Bonesky and Michael Prince discuss policy challenges and issues facing the voluntary sector in relationships with governments in Canada at the federal and provincial levels, as well as examine some actual and potential innovations for the voluntary sector. Session 2 – Stretching the Development Dollar – The Canadian Way (International Panel) (Lecture Theatre – Level 1)  Geoff Plant, QC, former Attorney General of British Columbia; DDD Project: Zimbabwe and the constitution-making process Ron Compton, Monitoring and Evaluation Expert; DDD Project: Sudan and the disarmament, demobilization and reintegration process Jacques Leduc, CA, former Director for the Office of the Auditor General of Canada; DDD Project: Cameroon and Internal Audit Reform Moderator: Rebecca Mellett, Director, CIDA Pacific Regional Office In times of financial crisis, where development dollars are at a premium, one can’t find a more shining example of doing more with less than IPAC’s Deployment for Democratic Development (DDD). Supported by the Canadian International Development Agency, this rapid-turn-around, results-oriented program provides high-level Canadian expertise in response to requests for immediate and practical development assistance. The flexibility of DDD to provide stand-alone, short-term, modestly funded initiatives within tight timelines has led to significant results for the money spent. This panel will profile some of these successful initiatives and the Canadian experts who dedicate their time and energy to democratic development worldwide.

August 28-31, 2011 | Victoria, B.C.

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Session 3 – Renewing the Consideration of Performance and Results in Government (Oak Bay 1 & 2 – Level 1) Leah White, CA, CIA, CISA, Partner, Business Risk Services, Grant Thornton LLP Paul Avender, Partner, Advisory Services, Grant Thornton LLP Bill Reid, Director, Specialist Advisory Services, Grant Thornton LLP Moderator: Jim Copeland, CA, CMC, National Managing Partner, Advisory Services, Grant Thornton LLP Showing accountability, being transparent, learning from experience, and making strategic decisions are all well-worn phrases used in setting the backdrop for tracking and reporting on metrics; carrying out evaluations and reviews; and adopting a results-orientation among management as well as in governance. To truly realize reconciliation between doing more with less, and doing less with less, in the public sector, it is imperative that these practices evolve in a way that enables their broader and more integrated use across government. Specialists from Grant Thornton LLP will discuss their experience and future directions in performance measurement.

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Sharing Knowledge to Shape our Future: The Power of Stories


Session 4 – Doing More with Less: Building Capacity in the Yukon Government (Carson Hall)  Ed Van Randen, Assistant Deputy Minister, Corporate Policy, Department of Environment, Government of Yukon Andrea Buckley, Director, Intergovernmental Relations, Executive Council Office, Government of Yukon John Burdek, Assistant Deputy Minister, Governance Liaison/ Capacity Development, Executive Council, Government of Yukon; former Chairperson of Ta’an Kwachan Council Harvey Brooks, Deputy Minister, Department of Economic Development, Government of Yukon Moderator: Penny Ballantyne, Secretary to Cabinet, Government of the Northwest Territories This dynamic panel will discuss the challenges and opportunities of operating within a growing and maturing jurisdiction with small governments, unique issues and limited resources. Panelists will focus on four key areas: Policy capacity development: Yukon government’s efforts to increase capacity in the policy field with the development of a community of practice, and innovative workshops. Intergovernmental relations: How Yukon is making a mark on and contributing to national issues and creating unique relationships with other jurisdictions. Capacity development in Yukon: The ways that the Yukon government and Yukon self-governing First Nations are developing capacity to implement land claim and self-government agreements. Community economic development: Working in partnership with communities and industry to ensure sustainable economic development.

August 28-31, 2011 | Victoria, B.C.

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Session 5 – Adjudicated Papers 3 – Beyond Institutional Bounds (Saanich – Level 1) New research is presented by IPAC practitioners and scholars from across Canada. This is an opportunity to see rising stars present their work on emerging issues and trends. Topics include Aboriginal Self-Governance, the use of European Ideas in Canadian Federalism, and Haisla Nuuyum (Way and Life of Laws) compared to financial structures and regulations. Charles Conteh, Assistant Professor, Faculty of Social Sciences, Brock University Transcending Institutional Boundaries and Leveraging the Vision of Aboriginal Self-Governance Donna Wood, Research Associate, Department of Political Science, University of Victoria; Amy Verdun, Professor of Political Science and Director of the Jean Monnet Centre of Excellence, University of Victoria Using European Ideas to Open Up Canadian Federalism Jacquie Green, Associate Professor, School of Social Work, University of Victoria Conservation and Regulations as seen in Haisla Nuuyum (Way and Life of Laws) Moderator: Ken Armour, Executive Director, Intergovernmental & Community Relations, B.C. Ministry of Aboriginal Relations and Reconciliation 4:30 pm – 6:00 pm

West Coast Wine & Cheese Reception (Empress Hotel, Palm Court) CAPPA-IPAC National Student Thought Leadership Awards Announcement of 2011 Vanier Medal Award Winner FREE NIGHT FOR DINING OUT IN VICTORIA!

6:00 pm – 9:00 pm

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New Professionals – Picnic in the Park (St. Ann’s Academy) (requires sign-up and additional payment)

Sharing Knowledge to Shape our Future: The Power of Stories


Wednesday, August 31, 2011 HOST FOR THE DAY: Jennifer Kroeker-Hall, IPAC 2011 Conference Organizing Committee Chair THEME: PUBLIC SERVICE LEGACIES 7:00 am – 8:20 am

Continental Breakfast (Prefunction 2A/Carson Hall Salon A)

8:20 am – 8:30 am

Presentation by IPAC 2012 National Conference Organizing Committee (Carson Hall) 

8:30 am – 9:30 am

Plenary Keynote Address (Carson Hall)  Speaker: Terry Stuart Chief Innovation Officer, Deloitte Canada The Time to Innovate is Now – Don’t Allow your Organization to be Left Behind All organizations want to be more creative in their thinking, services and processes. In fact, more and more we are seeing organizations that have an insatiable thirst for knowledge, expertise, methodologies and work practices around innovation. In today’s competitive environment, we all have a choice—innovate or get left behind. So how are organizations around the world tapping into that wellspring of creativity in order to make innovation a way of life? They are starting by creating a culture that encourages it—one that embraces risks and unique ideas, and tolerates the occasional failure.  Terry Stuart will share his perspective as Deloitte’s Chief Innovative Officer as well as what is happening in organizations around the world.

August 28-31, 2011 | Victoria, B.C.

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9:30 am – 10:45 am

Plenary Keynote Panel (Carson Hall)  Philip Steenkamp, Vice-President, External Relations, Simon Fraser University; former President and Chief Executive Officer, British Columbia 2010 Olympic and Paralympic Games Secretariat Susan Jessop, Director, Strategic Policy and Operations, Canadian Heritage; former Director, Government of Canada Olympic Games Secretariat Tewanee Joseph, CEO, Tewanee Consulting Group; former Executive Director, Four Hosts First Nations Secretariat Moderator: Wynne Young, Deputy Minister, Tourism, Parks, Culture and Sports, Province of Saskatchewan Legacies of the Vancouver 2010 Olympic & Paralympic Winter Games: Public Service Behind the Scenes The world saw the very best Canada has to offer during the Vancouver 2010 Olympic and Paralympic Winter Games. The Games set a new standard for organization that will be a model for all future games. It also set a new standard for the inclusion of indigenous cultures in the development and presentation of the games. However, very few Canadian or international viewers understand how much time, planning and effort by different levels of government were required to deliver the Games. Public servants from federal, provincial, local governments and First Nations contributed to the overall success witnessed by millions worldwide. These unseen contributors helped create the legacy of the Games that will live on in Canada for years to come.

10:45 am – 11:15 am

Networking and Health Break (additional time for hotel check out) (Prefunction 2A/Carson Hall Salon A)

11:15 am – 12:15 pm

Plenary Keynote Address (Carson Hall)  Armchair discussion with Elizabeth May Elizabeth May, OC Environmentalist, Writer, Activist, Lawyer, Leader of the Green Party of Canada and Member of Parliament for Saanich-Gulf Islands Moderator: Evert Lindquist, Director, School of Public Administration University of Victoria

12:15 pm – 12:30 pm

Closing Remarks (Carson Hall)  Denise Amyot, President, Institute of Public Administration of Canada (IPAC) Jennifer Kroeker-Hall, IPAC 2011 Conference Organizing Committee Chair

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Sharing Knowledge to Shape our Future: The Power of Stories


Conference Committees Organizing Committee

Program Sub-Committee

Jennifer Kroeker-Hall (Chair) Norma Glendinning (Program Co-Chair) Janice Schmidt (Program Co-Chair) Carina Diller (Logistics Chair) Lisa Nye (Communications Chair) Kirn Khaira (Finance Chair) Marcin Zaranski (Sponsorship Chair) Colleen McCormick (New Professionals Chair) Ken Armour Scott Barillaro

Norma Glendinning (Co-Chair) Janice Schmidt (Co-Chair) Ken Armour Herman Bakvis Scott Barillaro Carina Diller Joy Illington Heather Kirkham Wendy Magahy Colleen McCormick Angela Weltz

Kursti Calder Joy Illington Donna Longley Jacinthe Tremblay

Logistics and Local Arrangements Sub-Committee

Communications and Marketing Sub-Committee

Carina Diller (Chair) Samantha Cameron Mark Haines Stacy King Donna Longley Linda Mazzei Kathleen Patterson Naomi Pope Jacinthe Tremblay

Lisa Nye (Chair) Michelle Clement Oswald Dias Natasha Horsman Naomi Jehlicka Su Ann Lim Colleen McCormick Tina Parbhakar Kathleen Patterson Melody Wey

August 28-31, 2011 | Victoria, B.C.

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Finance Sub-Committee

New Professionals Sub-Committee

Kirn Khaira (Chair)

Colleen McCormick (Chair) Nina Ilnyckyj Geoff Sharpe Ted Wallbridge

Sponsorship Sub-Committee Marcin Zaranski (Chair) Alex Gooderham Monica Kendel

IPAC National staff were an integral part of our planning: Jennifer AubĂŠ Gabriella Ciampini Wendy Feldman Carole Humphries

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Sharing Knowledge to Shape our Future: The Power of Stories


Special thanks to‌ As we all know, these types of events take countless hours and many bodies to bring all the details together over a lengthy period of time. With time, comes change, and the people we have working on our committees at time of print are missing some key people who dedicated many of their hours to development at earlier stages of planning and in some cases, they have taken on other roles as needed. I would especially like to thank Heather Devine (Past President, IPAC Victoria), who led the initial conference planning, and continued to provide support and assistance in a schedule that included bringing a new family member into the world. Heather also allowed me the opportunity to participate in the planning with my initial Co-Chair of the Organizing Committee, Lesya Williams. Lesya’s perspective and event planning experience helped get the conference on a solid footing. It is her vision that has us keeping up with technology in the 21st century with our use of EventMobi to share program and speaker information, and provide for a more interactive network for participants. And last, but never least, thank you to Ken Armour (President, IPAC Victoria). Whether in thought, planning, acting or venting, Ken has been my safety net. IPAC, as a reflection of public service, is truly lucky to share the talents of people like Heather, Lesya and Ken, and my sub-committee leads: Janice Schmidt, Norma Glendinning, Lisa Nye, Carina Diller, Marcin Zaranski, Colleen McCormick, Kirn Khaira and Scott Barillaro. BIG thanks and cheers all ‘round,

Jennifer Kroeker-Hall Chair, Organizing Committee IPAC 2011

August 28-31, 2011 | Victoria, B.C.

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IPAC St. John’s 2012 Conference

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Sharing Knowledge to Shape our Future: The Power of Stories


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August 28-31, 2011 | Victoria, B.C.

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Sharing Knowledge to Shape our Future: The Power of Stories


August 28-31, 2011 | Victoria, B.C.

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Sharing Knowledge to Shape our Future: The Power of Stories

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August 28-31, 2011 | Victoria, B.C.

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Sharing Knowledge to Shape our Future: The Power of Stories

AC2011program  

Sharing Knowledge to Shape our Future: www.ipac.ca/2011 63rd Annual IPAC Conference Conference logo inspired by Cicero August Master Coast S...

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