USF En glish Lan gu age Pr ogr am
Student Handbook WELCOMETOUSF! what you need t o know
TABLEOFCONTENTS AE Placem ent--------------------------------2 AE Cur r iculum & Textbooks----------4 AE Class Schedule-------------------------5 AE Attendance/Par ticipation---------7 AE Pr om otion-----------------------------10 AE Pr obations-----------------------------12
YOURGUIDETO ACADEMICPOLICIES & PROCEDURES
We ar e delighted to have you in our Academ ic English pr ogr am . We w ant to shar e w ith you our policies w hich include infor m ation about w hat you need to do to succeed. Please r ead the infor m ation in this handbook car efully. Visit this handbook often to find answ er s to your questions about policies and to lear n m or e about your tim e at INTO USF.
Faculty Diver sity-------------------------13 AE Gr ading---------------------------------14 USF Em ail-----------------------------------16 Student Com plaints---------------------18 Academ ic Advising----------------------20 M or e Lear ning Oppor tunities------22 Em er gencies--------------------------------23 Useful Links--------------------------------24
ae pl acement Upon ar r ival you w ill take tests so that you can be placed in one of the pr ogr am levels. English placem ent testing consists tw o assessm ents: an online English pr oficiency test and a tim ed w r iting test. The online test m easur es a student's English language pr oficiency in tw o ar eas: -
Use of English m easur es the know ledge of gr am m ar , ability to use gr am m atical for m s to under stand the m eaning com m unicated in the context of differ ent levels of difficulty. Listening m easur es a student's ability to under stand liter al, intended, and im plied m eanings being com m unicated in dialogues of differ ent lengths and m onologues.
The tim ed w r iting exam m easur es a student's ability to w r ite m ultiple cohesive par agr aphs on a topic and pr ovides a context for gr am m ar assessm ent. The final AE level placem ent decision is based on the com bination of over all OOPT scor e and the AE w r iting placem ent exam . Although students m ay be higher in one skill, the placem ent level r epr esents the aver age of all abilities as dem onstr ated by placem ent testing. Students ar e given their placem ent level r esults befor e they r egister for classes.
appeal inga pl acement decision New students w ho believe that a m istake has been m ade w ith their placem ent decision should fill out a Placem ent Appeal For m at the fr ont desk by Wednesday at 5pm the fir st w eek of classes. W hen a new student r equests a level change, the pr ogr am looks at their placem ent test scor es and the AE Placem ent Decision M atr ix to see if ther e is a m istake. If the placem ent decision is cor r ect and ther e is no m istake, the pr ogr am contacts teacher s for the evidence of the student?s exceptional w or k on com pleting initial cour se outcom es. If w e r eceive com pelling evidence fr om 3 of the 4 teacher s for a student, w e w ill consider a level change by r eview ing the placem ent w r iting and analyzing the scor es in each ar ea of OOPT - Use of English and Listening. Please continue to go to your classes because teacher s look car efully at student w or k to m ake sur e students ar e in the r ight level. Go to class and do your best so that teacher s have an accur ate sense of your language ability. Ther e ar e no level changes after the second w eek and INTO USF has the r ight to m ake the final decisions on student placem ent.
These ar e NOT valid r easons for r equesting a level change: ·
I w ant to be in a higher level.
I w ant to be in the sam e level as my w ife/husband/fr iend.
I w as in a differ ent level at my pr evious school.
I need to be in Level 4 because I am star ting a Pathw ay.
M y sponsor only gives m e 6 m onths to study English
If you have any questions about your level placem ent decision, please ask an Academ ic Advisor.
ael ev el pl acement f or r et ur ning st udent s If a student r etur ns to AE after taking tw o or m or e sem ester s off, the student w ill be asked to take a placem ent test. We do that to ensur e that the cur r ent level of the student's English pr oficiency is equivalent to the level the student w as pr om oted to pr ior to leaving the pr ogr am . For exam ple, being pr om oted to level 4 befor e leaving the pr ogr am doesn't guar antee that upon the student's r etur n they w ill be placed in level 4.
AE Cu r r i cu l u m & Tex t book s The Academ ic English Pr ogr am has 6 levels. Depending on your level, you w ill take the follow ing r equir ed classes: Cl asses f or Level s 1-4 ·
Gr am m ar - gr am m ar in context
Academ ic Pr epar ation - r eading and w r iting
Academ ic Inter actions - speaking and listening
ONE elective class - lear n about a topic or language skill
Cl asses f or Level s 5 an d 6 ·
Envir onm ental Ethics 5 and Wr iting and Resear ch 6
Wr iting & Editing 5 and US Education 6
TWO elective classes
Lear n i n g ou t com es ar e t h e t h i n gs you w i l l be abl e t o do by t h e t i m e you f i n i sh a cl ass.
· Please see the lear ning outcom es docum ent her e.
Academ i c En gl i sh Tex t book s Below is the textbook list for the Academ ic English pr ogr am at INTO USF. -
All textbooks and cour se packets (by PRO-COPY) ar e stocked at the USF Bookstor e (Bar nes & Noble), located next to the M ar shall Center. Academ ic English Textbook List Sum m er 2017
You m ust have all r equir ed books for your classes by t h e en d of t h e f i r st w eek of classes. You w ill not be allow ed to attend class w ithout your books. Your teacher m ay ask you to leave class if you do not have your book w ith you. You also m ust com e to class r eady to w or k . This m eans that you have to br ing your supplies (your textbook, w r iting paper , pens and pencils, hom ew or k, etc.) to class.
AE Cl ass Sch edu l e an d I m por t an t Ti m el i n es AE Cl ass Sch edu l e Each AE class m eets 3 days a w eek for 4.5 hour s a w eek . Classes r un M onday thr ough Thur sday. Ther e ar e no classes on Fr idays. This is w hat a class schedule looks like:
W her e can you find? · Class nam es? · Class tim es? · Class days? · Classr oom ? · Instr uctor nam es? · W hat does ?D? or ?E? after class nam e m ean? · W hat does TW R m ean? · W hich classes r un at differ ent tim es dur ing the w eek?
changing el ect iv es Dur ing the fir st w eek of classes, if you w ould like to change your elective cour se, you can fill out an Elective Change Request for m and r etur n it to the fr ont desk by Thur sday at 5 pm the fir st w eek of classes. If ther e is r oom , w e w ill change your elective for the second w eek of classes and send you a new schedule by em ail. Please note, this change is final. You w ill not be able to m ove back . We do not change a student's core courses. Please see the descr iption of elective cour ses h er e. I m por t an t : You m ust be pr esent for AE Final Exam Week . If you ar e absent this w eek, you w ill m iss exam s, w hich m ay negatively im pact your final gr ade. Bu yi n g ai r l i n e t i ck et s: The ear liest date students can book air line tickets to leave for the br eak is after the last day of classes. To know the exact dates and tim es for br eaks this sem ester , please r efer to your AE Or ientation Packet in the binder given to you at the Academ ic Or ientation session.
Academ i c En gl i sh Cl ass Sch edu l e
AEATTENDANCE Cl ass At t endance is Requir ed The m axim um num ber of hour s that can be m issed is pr inted at the top of each class schedule and is deter m ined by the class hour s. Students facing ser ious pr oblem s that pr event them fr om attending class m ust see an advisor in the INTO USF Center. Students ar e r equir ed to attend classes fr om the fir st day to the last day of the sem ester. If a student ar r ives to the pr ogr am late w ithout pr ior appr oval, they w ill be m ar ked absent for any classes they have m issed. If a student leaves the pr ogr am befor e the last day of classes, they w ill be m ar ked absent and m issed w or k m ay pr event level pr om otion. In Academ i c En gl i sh , full-tim e students enr olled in the 18 hour study pr ogr am w ill be dism issed fr om the Academ ic English Pr ogr am im m ediately i f t h ey h ave 36 h ou r s of absen ces. For students w ho elect to take AE Extended Lear ning Wor kshops, w e w ill allow an additional 4 hour s of absences (for a total of 40 hour s) since w or kshop attendance is r equir ed once you sign up. An y st u den t di sm i ssed f r om t h e pr ogr am becau se t h ey r each t h e m ax i m u m h ou r s of absen ce f or t h ei r st at u s w i l l h ave t o m eet w i t h I m m i gr at i on i m m edi at el y. See page 12 for detailed infor m ation about Attendance pr obation.
Ther e ar e dedicated attendance com puter s in the INTO USF Com puter Lab ar ea in the BSN building and in the FAO Lobby. You need to know your USF ID num ber to get access to your attendance hour s.
cl ear ance At INTO USF, ther e ar e cer tain things you m ust do in or der to attend class. You m ust pay for your classes. You m ust also have all of the pr oper im m igr ation docum ents, and you m ust get your im m unizations and health insur ance. All students m ust take car e of things befor e the fir st day of classes. The pr ogr am has the r ight to w ithhold m idter m and/or final gr ade r epor ts if the clear ance r equir em ents ar e not m et. If you don't do this, you w ill be given a one-w eek w ar ning and then you w ill be dism issed fr om our pr ogr am . At that point, you have to either tr ansfer to another pr ogr am or you w ill be ter m inated in SEVIS and have 15 days to leave the United States.
chil dr en Out of consider ation for your classm ates, w e do not allow childr en in our classes. Please do not ask your teacher s if you can br ing your child to class.
il l ness If you or som eone in your im m ediate fam ily have been hospitalized or m issed four or m or e days of classes due to m edical r easons, w e m ay be able to excuse your m edical leave if a doctor ?s note is pr ovided. Please br ing a signed doctor ?s note that lists the dates you w er e not able to attend classes due to your illness. INTO Im m igr ation w ill be notified. Contact an Academ ic Advisor to get a per m ission to continue your studies if you have a m edical absence of m or e than one w eek . Absences due to m edical r easons less than four days ar e par t of hour s that you ar e allow ed to m iss in accor dance w ith the ELP pr ogr am attendance policy. It is possible to r equest to m ake up your classw or k if you ar e absent for a m edical r eason for one w eek or less. M edical absences of m or e than one w eek m ay r esult in m issed cour sew or k and possibly the need to r epeat a level. How ever , the ability to m ake up w or k is the decision of each instr uctor. Please r eview your instr uctor 's class policies on m ake-up w or k published on your cour se CANVAS site.
ar r iv ing t o cl ass on t ime Students ar e consider ed ?late? if they ar r ive to class less than 10 m inutes after the class begins. If a student ar r ives or r etur ns fr om br eak to a class 10 m inutes or less late, the student is m ar ked ?tar dy? (=late). A total of 4 tar dies counts as one hour 's absence. If a student ar r ives, r etur ns fr om br eak to a class, or leaves a class m or e than 10 m inutes ? the student is m ar ked absent for 1 hour.
cl ass par t icipat ion To fur ther develop language skills and r eceive feedback on the language use, students ar e expected to par ticipate in class. Your teacher w ill infor m you about their par ticipation expectations. Failur e to m eet your teacher ?s r equir em ents m ay r esult in the follow ing: -
You m ay r eceive a ver bal w ar ning. You m ay be r equir ed to attend an advising session befor e being allow ed in class. You m ay be asked to leave the class and w ill be m ar ked absent. You m ay lose points for in-class activities that r equir e your par ticipation. If you per sistently r efuse to par ticipate, your behavior m ay be consider ed disr uptive, w hich is the subject of the Disr uption of Academ ic Pr ocess r egulations.
r el igious hol idays The Univer sity has an official Attendance Policy for the Obser vance of Religious Days (Un i ver si t y pol i cy 10-045) w hich pr ovides that all students, faculty, and staff at the Univer sity have a r ight to expect that the Univer sity w ill r easonably accom m odate their r eligious obser vances, pr actices, and beliefs. St u den t s w h o an t i ci pat e t h e n ecessi t y of bei n g absen t f r om cl ass du e t o t h e obser vat i on of a m aj or r el i gi ou s obser van ce m u st pr ov i de n ot i ce of t h e dat e(s) t o t h e i n st r u ct or du r i n g t h e f i r st w eek of cl asses. For the full USF policy on r eligious holidays, please see this docum ent. For a list of the cur r ent r eligious holidays that USF w ill per m it absences for , please see this docum ent.
annual vacat ion/ summer br eak F1-visa students m ust study full tim e dur ing fall and spr ing sem ester s. In sum m er sem ester , English Language Pr ogr am students ar e allow ed to take an annual vacation. Dur ing an annual vacation, full-tim e students on an F-1 visa can choose to take the sem ester off or study par t tim e. Annual vacation is only per m itted for students planning to attend an INTO USF pr ogr am full tim e in the follow ing fall sem ester.
cl ass assignment s After w e assign you to a class, w e do not per m it you to change fr om one section to another. For exam ple, you m ay not m ove fr om 2A to 2B. We do this because w e tr y har d to balance the num ber of students in each class. In your classes you w ill find that students have differ ent str engths and w eaknesses. Som e students speak ver y w ell, but m ay have difficulty r eading and w r iting. Other students know a lot of gr am m ar , but m ay have difficulty listening and speaking. Your gener al know ledge of English, how ever , is sim ilar and by w or king together you w ill help each other gain a m or e balanced set of English skills. In Academ ic English, w e m ake an effor t to give r epeating students differ ent teacher s. We tr y to 9 place r epeating students w ith teacher s that they did not have in the pr evious sem ester.
aepr omot ion AE Level Pr om ot i on Requ i r em en t s AE students need to dem onstr ate successful achievem ent of the students lear ning outcom es in their cur r ent level of AE befor e they can be pr om oted to the next level. Cour se gr ades w ill r eflect a student?s achievem ent of the lear ning outcom es. To be pr om oted to the next level at the end of a sem ester , a student m ust m eet the follow ing r equir em ents: -
Achieve a final gr ade aver age of 73% or higher. Ear n final cour se gr ades w hich ar e ?D? or higher. (No ?F? gr ades).
Students w ho m eet these r equir em ents w ill be pr om oted to the next level as long as their attendance r ecor d has not exceeded the lim it.
r epeat ing a l ev el A student m ay be asked to r epeat a level if: -
They do not have a final gr ade aver age of 73% or higher. They have a final gr ade aver age of 73% or higher , but they have one or m or e ?F? gr ades on their final gr ade r epor t. In this case, the student?s academ ic r ecor d w ill be r eview ed to deter m ine if a level pr om otion is possible.
W hen a student r epeats a level, they ar e placed on ?a ca demic pr obation? dur ing the second sem ester at the sam e level. A student can r epeat a level one tim e.
appeal ing a pr omot ion decision Students w ho feel that an er r or has been m ade in their pr om otion decision can com e to the office and m eet w ith our Academ ic Advisor. Please under stand, these appointm ents ar e for possible er r or s. If you sim ply do not agr ee w ith a pr om otion decision, that is not r eason enough to appeal it.
pr ogr amcompl et ion Com pletion of the Academ ic English pr ogr am is achieved by com pleting a full-tim e sem ester of level 6 classes w ith the follow ing: -
Achieve a gr ade aver age of 73% or higher. Ear n final cour se gr ades w hich ar e ?D? or higher. (No ?F? gr ades). 10
r et ur ning af t er dismissal If you ar e dism issed fr om a pr ogr am for the follow ing r easons - attendance pr obation violation, academ ic pr obation violation or behavior issues - you m ay be r eadm itted if you successfully com plete thr ee m onths at another English language pr ogr am in the United States. Dur ing this tim e, your gr ades and attendance m ust be excellent, and our academ ic team w ill decide each case for r eadm ission individually. Fur ther m or e, if you ar e r eadm itted, you w ill begin on academ ic or attendance pr obation, or both.
Ent er ing int o usf pat hway pr ogr ams f r omae St u den t s w h o do NOT h ave a qualifying English language pr oficiency scor e (TOEFL or IELTS) can enter a Standar d Pathw ay Pr ogr am w ith a TOEFL w aiver as follow s: -
If you w ant to go to Un der gr adu at e Pat h w ay, you w ill need to com plete AE Level 4. If you w ant to go to Gr adu at e Pat h w ay, you w ill need to com plete AE Level 5.
ELPPol icy f or academic int egr it y viol at ions At a univer sity in the United States, if students do not follow pr inciples of academ ic integr ity, their w or k m ay not be accepted or gr aded. The ELP has a policy w hich outlines the r ules students m ust be aw ar e of for under standing academ ic integr ity as pr acticed at the ELP and USF. All students in the ELP m ust under stand this policy and ar e accountable for their actions. The decisions m ade accor ding to this policy ar e final and ar e m ade in consultation w ith the student. If a student disagr ees w ith a decision, they can file an Academ i c I n t egr i t y Appeal if they feel that the Academ ic Integr ity policy violation has no factual basis or ther e is a violation of a Univer sity Regulation or Policy. Students m ust be able to give the nam e/num ber of the USF policy that is br oken. The link to the ELP Policy can be found her e. 11
academic pr obat ion
If an Academ ic English student does not pass their classes w ith a 73% gr ade aver age and/or has one or m or e "F" gr ades on their final gr ade r epor t at the end of a sem ester , they w ill be placed on academ ic pr obation for the next sem ester. A student on academ ic pr obation m ust ear n m idter m cour se gr ades w hich ar e "D" or higher (No "F" gr ades). By the end of the second sem ester a student w ho is r epeating a level needs to m eet the r equir em ents to be pr om oted to the next level: Achieve a final gr ade aver age of 73% or higher. Ear n final cour se gr ades w hich ar e "D" or higher (No "F" gr ades). I f a st u den t on Academ i c Pr obat i on does n ot ear n gr ades of " D" or h i gh er at m i dt er m , t h ey w i l l be ask ed t o l eave t h e pr ogr am .
at t endance pr obat ion
pol icy v iol at ion pr obat ion
l eav ing t he pr ogr am
At the discr etion of the ELP adm inistr ation, students w ho finish a sem ester w ith passing gr ades but w ho have gone a couple of hour s over the attendance lim it m ay be allow ed to continue in the pr ogr am . Students in this situation w ill be placed on attendance pr obation. They w ill have to sign a contr act pr om ising to m eet cer tain conditions and attend scheduled m eetings w ith our Academ ic Advisor. Students w ho do not sign this contr act or w ho violate the conditions of the contr act w ill be dism issed im m ediately. If at any tim e dur ing the sem ester a student does not follow the USF student code of conduct or ELP pr ogr am policies as stated in this handbook, they m ay be placed on policy violation pr obation. This could include acts of academ ic disr uption, har assm ent, violence, vandalism , or any other policy violation. Students placed on policy violation pr obation w ill r eceive a for m al letter fr om the ELP notifying them of the policy violation. They w ill also be r equir ed to m eet w ith our Academ ic Advisor to discuss the violation and m ake an action plan to r em edy the situation. If the action plan is not follow ed, or if any other policy violation occur s, the student w ill be dism issed fr om the pr ogr am im m ediately. Once a student is placed on policy violation pr obation, they r em ain on that pr obation for their entir e tim e at INTO USF. If a student ar e asked to w ithdr aw fr om the Academ ic English pr ogr am for any r eason, they w ill have to leave the US or tr ansfer to another school.
facult y diver sit y In the ELP, all of your teacher s ar e pr ofessionals in the field of English as a Second Language. Ever y instr uctor has a m inim um of an M .A. in Applied Linguistics or a r elated field. Som e have doctor ate level degr ees. M any of your teacher s w er e bor n outside of the United States and lear ned English as a second (thir d, or four th) language. We ar e pr oud of our diver se faculty w ho br ing to the classr oom their exper iences living and w or king abr oad and of adapting to living in the United States. They have fir sthand exper ience of how English is lear ned just as our dom estic teacher s have exper ience of lear ning other languages. As such, all of our dom estic and our inter national teacher s under stand the difficulties of lear ning languages and can ser ve as excellent m odels for your ow n language developm ent. As English has becom e a global language that is used by m any people ar ound the w or ld, it is im por tant for you to becom e used to differ ent accents and per haps differ ent dialects. Br itish English is differ ent fr om Am er ican English, and in the sam e w ay the English used by Russian speaker s is differ ent fr om the English used by Chinese speaker s. For you, it is im por tant that you can under stand the English that you w ill hear ar ound you w her ever you go in the w or ld, and that you can com m unicate clear ly and appr opr iately in English in ever y context. The ELP faculty, both inter national and dom estic, offer you excellent oppor tunities to pr epar e for this.
?I t i s t i m e f or par en t s t o t each you n g peopl e ear l y on t h at i n di ver si t y t h er e i s beau t y an d t h er e i s st r en gt h .? ? M aya Angelou
aegr ading At the beginning of the sem ester , each teacher w ill give you a cour se syl l abu s w hich w ill explain the cour se and the gr ading system for that cour se. In each class you w ill r eceive gr ades for class w or k . In addition, each INTO USF class m ay have m idter m and/or exam s as w ell as m ajor pr ojects. Thr oughout the sem ester , you w ill r eceive feedback on your pr ogr ess and assessm ent thr ough quizzes, tests, hom ew or k, and other assignm ents. In addition, you w ill r eceive a M idter m Gr ade Repor t for the fir st half of the sem ester in the Academ ic English Pr ogr am . This r epor t w ill indicate your cur r ent class gr ade aver age and w ill include teacher com m ents. At the end of sem ester , you w ill be sent a Final Gr ade Repor t to your USF em ail. If at any tim e dur ing the sem ester you ar e not sur e of your gr ade aver age in a class, please talk to the teacher. The teacher w ill be able to tell you about your gr ades and give you som e ideas about im pr oving your aver age. Your teacher s w ant you to be successful, and they expect that you w ill w or k har d in or der to succeed.
gr ading scal e Cour ses ar e gr aded using the univer sity letter gr ade scale (A - F). Students m ust pass all cour ses w ith an aver age gr ade of 73% (C gr ade) or higher to be pr om oted to the next level. The gr ade aver age factor in class hour s, so 5 hour classes count slightly m or e than 4 hour classes. A (100-90%) The student?s per for m ance consistently exceeds the level r equir ed to m eet cour se objectives. Class w or k alw ays exceeds acceptable standar ds. The student is definitely r eady to advance to the next level. B (89-80%) Student per for m ance is consistently at the level r equir ed to m eet cour se objectives. Class w or k often exceeds acceptable standar ds. The student is likely r eady to advance to the next level. C (79-70%) Student per for m ance is at the m inim um level r equir ed to m eet the cour se objectives. Class w or k r ar ely exceeds the m inim um acceptable standar ds. The student m ay or m ay not be r eady to advance to the next level. D (69%-60%) Student per for m ance falls below the m inim um r equir em ents to m eet the cour se objectives. Class w or k is consistently below acceptable standar ds. The student is likely not r eady to advance to the next level. F (bel ow 60%) Student per for m ance falls below the m inim um r equir em ents to m eet the cour se objectives. Class w or k is consistently below acceptable standar ds. The student is not r eady to advance to the next level. 14
cer t if icat es, gr ade r epor t s, and Let t er s of Enr ol l ment At the end of ever y sem ester , all students r eceive a cer tification of level com pletion (any level, if applicable), a gr ade r epor t and a letter of enr ollm ent for that sem ester. At the beginning of the cur r ent sem ester , end of Week 2, all students r eceive a cur r ent enr ollm ent letter. These ar e em ailed once only to students' m ail.usf.edu em ail addr esses. Students w ishing to r eceive a tr anscr ipt (w ith details of all sessions attended, gr ades, and attendance) should em ail their nam e and U num ber to el padv i sor @u sf .edu and ask for a tr anscr ipt. After a new sem ester star ts w e do not em ail out again gr ade r epor ts/letter s/cer tificates fr om the pr ior sem ester s. Students ar e instr ucted to check their em ails for these docum ents. In the event that you have a USF / INTO USF hold, we may withhold your grades until you resolve this issue.
ext ension l et t er s t o sponsor s If students need an extension of their English study pr ogr am , they can r equest an extension letter fr om Advising if the follow ing r equir em ents ar e m et -
Com pleted the num ber of sem ester s stated in the initial English study plan Passing gr ades in each ter m w hile at INTO Never been on Attendance Pr obation
gr adegr ievances If you think ther e is an er r or w ith your gr ade, talk to your instr uctor and he or she w ill explain it. You m ay file a gr ievance (com plaint) about the assigned gr ade on l y in the follow ing thr ee situations: (1) the instr uctor has violated published USF policies and pr ocedur es; (2) your gr ade w as based on som ething other than the w or k you did in the cour se; (3) the assignm ent w as gr aded in a w ay that did not follow the cr iter ia descr ibed in class m ater ials. Pl ease n ot e: You cannot file a gr ievance sim ply because you feel that a teacher is too str ict. To file a gr ievance, the fir st step is to show your instr uctor evidence to suppor t your case. If it is not r esolved, then you should em ail the ELP Dir ector. Your em ail should give the specific infor m ation r elated to your gr ade, and m ust include infor m ation on how your situation m atches one of the thr ee listed above. The em ail m ust be sent w ithin thr ee w eeks of you r eceiving the gr ade. The ELP Dir ector w ill r eview the letter and subm it it to USF if it qualifies as an official gr ade gr ievance. 15
USINGUSFEMAILISIMPORTANT If you don?t check your USF e-m ail r egular ly, you m ight m iss ver y im por tant infor m ation. USF r equir es faculty and staff to com m unicate w ith students using a student's USF em ail addr ess, not a per sonal em ail addr ess.Please check your USF em ail ever y day. We w ill use this em ail to notify you about im por tant pr ogr am announcem ents and your teacher s w ill use it to com m unicate w ith you about your classes. To Access You r USF Em ai l 1. Go to the USF m ain w ebsite http://w w w.usf.edu/. 2. At the top of the r ight hand side of the hom epage, click on "M y USF".
3. Sign in using your NET ID user nam e and passw or d.
4. W hen you ar e signed on to "M y USF" go to the "EM AIL" m enu and select "USF GM AIL". This is your usf.edu em ail account (Yes, it's a Google account but it uses the univer sity's em ail addr ess).
5. M ake sur e you check this em ail ever y day to see im por tant announcem ents fr om your academ ic pr ogr am , im m igr ation, finance and student ser vices.
Em ai l w i l l be sen t : I m m i gr at i on or cl ear an ce
Level or el ect i ve ch an ge deci si on s
En r ol l m en t l et t er (begi n n i n g of t er m )
M i dt er m Gr ade Repor t
Fi n al Gr ade Repor t
En r ol l m en t l et t er (en d of t er m )
At t en dan ce w ar n i n gs
Em ai l i f you go over at t en dan ce l i m i t s
Teach er cl ass an n ou n cem en t s
Em ai l as n eeded
Adv i si n g n ot i ces
Em ai l as n eeded
St u den t Com pl ai n t s If you ar e not happy w ith som ething r elated to your English language studies, or exper iences at INTO USF, and you cannot r esolve it on your ow n, please com e and see us! 1. Com pl ai n t s abou t cl asses or t each er s St ep 1. Tal k t o you r t each er f i r st Fir st, the student should m eet w ith the instr uctor to talk about the pr oblem . Teacher s in Am er ica w ant to know w hat they can do to im pr ove their classes. Teacher s DO NOT think it is disr epectful to get feedback or suggestions fr om students. Often if a student com plains about a teacher 's class and does not talk to the teacher fir st, the U.S. teacher m ay feel bad. So, please talk to your teacher fir st. A polite w ay to do this is to say, "Excuse m e teacher , w ould it be OK for m e to give you a few suggestions that I think w ill help my lear ning in your class?" St ep 2. Tal k t o an ELP Academ i c Adv i sor (M i ch ael Har per or Al ber t o An gu l o) If you talk to your teacher and you feel that your pr oblem still exists, you should r equest a m eeting w ith the Academ ic Advisor. A student can explain the situation fully at this tim e, and the Academ ic Advisor w ill take confidential notes on the situation. If the situation is r elated to Student Ser vices, the Academ ic Advisor w ill r efer the student to the appr opr iate Student Ser vices staff m em ber. If the situation is a per sonal issue that cannot be assisted by the Academ ic Advisor , the student m ay be r efer r ed to the USF Counseling Center or another cam pus r esour ce. The Academ ic Advisor w ill follow up w ith the necessar y individuals to investigate the com plaint and docum ent the r esolution in the per sonal advising com m ents in the student's digital Gr adesFir st r ecor d. St ep 3. Wr i t e a f or m al com pl ai n t t o t h e ELP Di r ect or For com plaints involving: Academ ic English, EAP/ITA classes, or shor t-ter m pr ogr am s. If a pr oblem in an ELP class is not r esolved to the student or teacher 's satisfaction after they have talked to our advisor s (student) or faculty coor dinator s (teacher ), a for m al com plaint m ay be w r itten. A for m al com plaint m ust be w r itten in English by the per son m aking the com plaint. The for m al com plaint should be w r itten as a letter on paper (no em ails). In a for m al com plaint the per son should answ er the follow ing questions for the ELP Dir ector : W hat is the pr oblem ? W hat ar e the nam es of the people in the English Language Pr ogr am w ho ar e involved in this pr oblem ? W hat has been done so far to fix the pr oblem ? W hat you w ant to happen to solve the pr oblem ? The for m al com plaint w ill go to the ELP Dir ector , w ho w ill m eet w ith the per son/people w ho w r ote the com plaint.
The ELP Dir ector w ill investigate w hat has occur r ed and w ill talk to all people involved. The ELP Dir ector w ill m ake a final decision on how the com plaint should be handled. A letter or em ail w ill be w r itten w ith a descr iption of the r esolution and it w ill be dissem inated to all people involved in m aking the com plaint. In the case of a for m al com plaint involving a faculty m em ber , the w r itten com plaint, faculty r esponse, and r esolution ar e kept in the instr uctor ?s faculty file. In the case of a for m al com plaint involving a student, the w r itten com plaint, student r esponse, and r esolution ar e uploaded to the student?s digital r ecor d in Student Ser vices.
Ot h er t ypes of com pl ai n t s 1. Com pl ai n t r el at ed t o En r ol l m en t , Fi n an ce, or St u den t Ser v i ces (Im m igr ation, Housing, Finance, Health and Wellness, Student Activities) If you have a com plaint about these offices, please speak w ith a staff m em ber in that office or r equest to speak to an ar ea m anager /dir ector. 2. Di ver si t y Com pl ai n t at USF The Univer sity of South Flor ida (USF) is a diver se com m unity that values and expects r espect and fair tr eatm ent of all people. USF str ives to pr ovide a w or k and study envir onm ent for faculty, staff and students that is fr ee fr om discr im ination and har assm ent on the basis of r ace, color , m ar ital status, sex, r eligion, national or igin, disability, age, or genetic infor m ation, as pr ovided by law. USF pr otects its faculty, staff, and students fr om discr im ination and har assm ent based on sexual or ientation. For USF's full statem ent on diver sity, please visit this page. For a detailed descr iption of USF's com plaint pr ocess for diver sity-r elated issues, please visit this page. 3. St u den t Code of Con du ct (Com pl ai n t agai n st an ot h er st u den t ) If you have a com plaint about the behavior of another student, you m ay file a com plaint w ith the USF Office of Student Rights and Responsibilities. For a detailed descr iption of USF's com plaint pr ocess for code of conduct issues, please visit this page. 4. Com m i ssi on on En gl i sh Lan gu age Accr edi t at i on (CEA) Students have the r ight to file a com plaint about a pr ogr am or ser vices offer ed as par t of the English Language Pr ogr am w ith the pr ogr am 's accr editing body. The English Language Pr ogr am at USF is accr edited by the Com m ission on English Language Accr editation (CEA). Instr uctions on how to file a com plaint against a CEA accr edited school can be found on this page. 19
ACADEM I C ADVI SORS
M i ch ael Har per
Al ber t o An gu l o
FAO 185 813-974-6214 m lhar per email@example.com
FAO 184 813-974-7532 alber firstname.lastname@example.org
M ichael and Alber to can help you to decide on your study plan. This includes adm ission to a Pathw ay Pr ogr am or dir ect adm ission to USF. They can assist you if you ar e having difficulty in your classes or w ith your teacher s. Your advisor s can also help you w ith per sonal issues or concer ns. Or if you pr efer to talk to a psychologist about a per sonal issue they can help you m ake an appointm ent at the USF Counseling Center. TO M AKE AN APPOI NTM ENT: Ever y student w ill be given access to an online pr ogr am called Gr adesFir st. You w ill need to use Gr adesFir st to m ake an appointm ent. To m ak e an appoi n t m en t t o see on e of ou r Academ i c Adv i sor s, l ogi n t o you r Gr ades Fi r st accou n t (h t t ps://i n t ou sf .gr adesf i r st .com ) u si n g you r Net I D. Th en sel ect ?Get Adv i si n g? f r om t h e m en u t o m ak e an appoi n t m en t .
l evel 5 and6 f ut ur est udy pl an advising
Level 5 adv i si n g - Requ i r ed appoi n t m en t At the beginning of each sem ester , advisor s r each out to Level 5 students via a Gr adesFir st cam paign to inquir e about their futur e plans. This r equir es Level 5 students to m ake appointm ents w ith the advisor s. W hat should I expect to happen dur ing my appointm ent? Dur ing the m eeting, an advisor w ill ask w hat your futur e plans ar e, w hat you ar e doing now to r each that plan, w hat you w ill do thr oughout the sem ester , and w hat the advisor can do to help. The advisor w ill also infor m you of im por tant deadlines, application com ponents, etc., depending on your individual situation. The pur pose of advising Level 5 students in this m anner is not only to pr ovide suppor t for you to r each your futur e goals but also to ensur e that you pr ogr ess in a tim ely fashion. Advisor s str ess the AE policy on r epeating a level w hich r equir es appr oval and is not autom atically given.
Level 6 adv i si n g - Requ i r ed appoi n t m en t Students M UST have a plan of action for the follow ing sem ester because Level 6 is the last level of Academ ic English. Advisor s com m unicate w ith Level 6 instr uctor s thr oughout the sem ester to m onitor students?pr ogr ess and classr oom per for m ance. At the beginning of the sem ester (and thr oughout the sem ester ), advisor s r each out to Level 6 students via a Gr adesFir st cam paign to inquir e about their upcom ing plans. This r equir es the students to m ake appointm ents w ith the advisor s. W hat should I expect to happen dur ing my appointm ent? Dur ing the m eeting, an advisor w ill ask w hat your plans for the follow ing sem ester ar e, w hat you ar e doing now to r each that plan, w hat you w ill do thr oughout the sem ester , and w hat the advisor can do to help. The advisor w ill also infor m you of im por tant upcom ing deadlines, check application status, etc., depending on your individual situation. The pur pose of advising Level 6 students in this m anner is not only to pr ovide suppor t for you to r each your im pending goals but also to ensur e that you pr ogr ess in a tim ely fashion because this is the last level of Academ ic English. Advisor s str ess the AE policy on r epeating a level w hich r equir es appr oval and is not autom atically given.
Addi t i on al Lear n i n g Oppor t u n i t i es Ex t en ded Lear n i n g Sessi on s (1.5 hours/week) ? Explor e topics that can help suppor t your studies, im pr ove your speaking and pr epar e you for standar dized tests. Topics ar e changed w eekly and sessions r un on M ondays OR Wednesdays.
Sam ple Topics Speaking
USF Policies and Resources
If you choose this option you w ill be r equir ed to attend one 1.5-hour session per w eek . Your schedule w ill be 20 hour s per w eek and your attendance lim it w ill incr ease to 40 hour s.
I NTO USF I n t er est Gr ou ps ? (3 hours/week) ? Join other students in fun student club activities. Use your English w hile par ticipating in the ar t & cultur e, spor ts, new sletter or conver sation cor ner clubs. Clubs m eet ever y Tuesday and Thur sday m or ning fr om 11:00-12:15pm or 12:30-1:45pm . Attendance is optional. I NTO USF Tu t or i n g ? M ake an appointm ent to see a tutor to get help w ith your hom ew or k assignm ents or to pr actice your English. The Tutor ing Center on the fir st floor of FAO also offer s Academ ic Wor kshops. Attendance is optional.
FORPERSONALEMERGENCIES I NTO USF Em er gen cy Ph on e 813-362-3457 Call us anytim e 24 hour s a day, 7 days a w eek if you have an em er gency.
Du r i n g a h eal t h an d saf et y em er gen cy, cal l 911 FI RST! Her e ar e ph on e n u m ber s f or ot h er ser v i ces i n case of em er gen ci es: POLI CE: " 911" Un i ver si t y Pol i ce: (813) 974-2628 Cr i si s Cen t er of Tam pa Bay: " 211" Cou n sel i n g Cen t er : (813) 974-2831 St u den t Heal t h Ser v i ces: (813) 974-2331 Saf e Team at USF: 813-974-SAFE
EMERGENCIESONCAMPUS USF has an em er gency aler t system call "M oBull M essenger." You can sign up to r eceive em er gency cam pus m essages for USF by logging into your NET ID. Instr uctions for how to do this can be found her e. The USF Em er gency and Safety M anagem ent w ebsite has infor m ation on w hat do to in case of em er gencies on cam pus. If USF issues a safety aler t, a m essage w ill appear on all classr oom and office com puter scr eens w ith instr uctions or updates. NON-EM ERGENCY EVENTS Occasionally, non-em er gency events such as pow er outages occur at USF. Below ar e INTO USF ELP policies r elated to non-em er gencies situations on cam pus. Pow er Ou t ages
INTO USF classes w ill star t at scheduled tim es. If the pow er is not on w ithin the fir st 20 m inutes, the class can be canceled for that tim e block . The next class w ill star t on tim e and follow the sam e pr ocedur e (w ait 20 m inutes to see if the pow er is on or not befor e canceling). Students and teacher s should be advised to go to the star t of their classes to see if the pow er is r estor ed w ithin the fir st 20 m inutes. If your class is canceled due to a pow er outage, please infor m your Pr ogr am Coor dinator w ith the nam e and tim e of the class. In the case of a class being canceled for a pow er outage, please do not m ar k your students absent for that class. A teacher has the option to w ait it out w ith their class to see if the pow er is r estor ed if the w eather per m its w aiting outside. No one should w ait in dar kened r oom s for safety r easons.
En d-of -Sem est er Aw ar ds Cer em on y an d Lu n ch eon In the English Language Pr ogr am w e r ecognize student success at the End-of-Sem ester Aw ar ds Cer em ony and luncheon. We celebr ate student achievem ents in differ ent w ays: -
Students w ho ear n a 95% or higher in each cour se ar e included in the ELP Honor ?s List. The AE Per fect Attendance aw ar d is given to students w ho have no absences or tar dies for the entir e sem ester. Students w ho dem onstr ate ability to think cr itically, analyze and synthesize infor m ation in their w r iting assignm ents r eceive the Outstanding Or iginal Wor k aw ar d. Please go to the INTO USF w ebsite to see the Aw ar ds nom inees.
USEFUL LI NKS USF Tu t or i n g Cen t er http://w w w.usf.edu/intousf/r esour ces/tutor ing-center.aspx The m ission of the INTO USF Tutor ing Center is to suppor t the academ ic and cultur al success of inter national students enr olled in the English Language and Pathw ay Pr ogr am s at INTO USF. 813-974-8336 USF Cou n sel i n g Cen t er http://w w w.usf.edu/student-affair s/counseling-center /. The m ission is to pr om ote the w ellbeing of the cam pus com m unity by pr oviding cultur ally sensitive counseling, consultation, pr evention, and tr aining that enhances student academ ic and per sonal success. 813-974-2831 USF Wr i t i n g Cen t er http://w w w.lib.usf.edu/w r iting/ 813-974-8293 USF W i r el ess Net w or k s USF, USF-Gold and SSID (edur oam ) ar e fr ee w ir eless netw or ks on cam pus for USF students, faculty and staff. In or der to use USF-Gold, you w ill need a NetID. For m or e infor m ation, visit the USF Infor m ation Technology w ebsite at http://w w w.usf.edu/it/docum entation/available-w ir eless.aspx. Please note that SSID (edur oam ) is a w ir eless netw or k that w ill eventually r eplace USF-Gold. To lear n m or e about edur oam go to http://w w w.usf.edu/it/about-us/it-new s/edur oam .aspx. Com pu t er Labs & Pr i n t i n g INTO USF has tw o com puter labs located in BSN 2401. INTO USF students can w or k at a com puter or pr int an assignm ent in one of the INTO USF com puter labs if the labs ar e not used by a class. INTO USF students can also pr int on cam pus for fr ee at USF fr ee pr inting locations: http://w w w.usf.edu/it/class-pr ep/fr ee-pr inting-locations.aspx. Students r eceive up to $2.50 per day of pr inting costs for fr ee. Ter m s an d Con di t i on s Review the INTO USF Ter m s and Conditions docum ent (http://w w w.intostudy.com / ter m s/univer sity-of-south-flor ida/usf-ter m s-conditions-2017-18) for infor m ation on the pr ocedur es for r equesting a r efund or for changing your plan of study.