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USF Academic English Program

2021 - 2022

Student Handbook WHAT YOU NEED TO KNOW

WELCOME TO USF!

YOUR GUIDE TO ACADEMIC POLICIES & PROCEDURES

TABLE OF CONTENTS AE Mission Statement ....................... 2 AE Level Placement .......................... 2 Clearance ........................................ 4 AE Curriculum & Textbooks .............. 5 AE Attendance/Participation ............... 7

Welcome to Academic English! Please read the information in this handbook carefully to learn policies and important information about the Academic English (AE) program. Visit this handbook when you have questions about policies and to learn more about your time at INTO USF.

Academic Integrity .................................. 10 Grading .................................................... 11 Promotion and Completion .................13 Probation and Dismissal .....................14 Letters and Transcripts.......................16 Faculty Diversity ..............................16 Student Services ...............................17 Academic Advising ...........................18 Learning Resource Services ................18 Student Concerns/Complaints .............20 Scheduling Appointments ..................22 USF Email .......................................23 Emergencies & Power Outages ...........24 Useful Links ....................................25

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MISSION STATEMENT The English Language Program's mission is to support the University of South Florida in its mission to increase global literacy and global engagement by providing an academic learning environment where international students can develop their English language proficiency. Our faculty deliver content-based language courses designed to help students acquire knowledge, think critically, communicate ideas, and demonstrate their competence in English through integrated tasks and projects. These courses provide international students with a foundation for success in reaching their academic and professional goals at the University of South Florida.

LEVEL PLACEMENT PLACEMENT EXAM The Academic English program has 6 levels: from beginner to advanced. All new students take a placement exam. As a result of the global pandemic, we are not administering our program’s placement test. Instead, students can submit scores on IELTS, TOEFL, or Duolingo to be placed in one of our levels. This is our current placement chart for Fall 2021: AE Level 1 2 3 4 5 6

TOEFL iBT <35 35 - 39 40 - 49 50 -59 60 - 69 70+

Placement Bands IELTS PTEA IELA <4.0 <36 <125 4 36-37 125 - 144 4.5 38-39 145 - 153 5* 40-43 154 -161 5.5 44-52 162 -168 6 53+ 169

Duolingo <55 55 - 64 65 - 74 75 - 89 90 - 99 100+

LEVEL PLACEMENT FOR RETURNING STUDENTS Students who take more than a two-semester break (no classes) must retake the placement test. The student will be placed into a level based on the results of the test. The students' prior level is not taken into account. 2


PART-TIME STUDENTS *Currently, the part-time program is not available for students* Part-time students on an F-2 visa can study in the Academic English program (AE) for two semesters only. Part-time students are placed into a level according to the Placement Test. To continue studying in the program after two semesters, students must obtain an F-1 visa and enroll full-time. When a student enrolls full-time, the student must take the placement test again. The student will be placed in a level according to the results of the test.

APPEALING A PLACEMENT DECISION If a new student believes that there was an error in placement, they may request a level change. The students must fill out a Placement Appeal Form by 5 p.m. on Wednesday of the first week. The form is found at the INTO USF front desk (FAO100.) Students must continue going to all of their classes. The Associate Director of the ELP will review the results of the student's placement tests and consult with the student's instructors about the quality of work demonstrated by the student during the first week of classes. The Associate Director will email the student any level change decisions by the beginning of the second week of classes. Students should check their USF email for level change decision, and ask the Associate Director if they have questions about the process. These are NOT reasons for requesting a level change: • I want to be in a higher level. • I want to be in the same level as my wife/husband/friend. • I was in a different level at my previous school. • I need to be in Level 4 because I am starting a Pathway. • My sponsor only gives me 6 months to study English

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CLEARANCE Students must complete these things before attending classes: • Pay for classes • Submit proper immigration documents • Get immunizations • Have health insurance • Attend Orientation (new students) • Sign probation contract (if this applies) If these things are completed, students are "cleared" and can attend classes. If they are not completed, students will not be able to attend classes. Students who cannot attend classes will be given a one-week warning. If clearance requirements are not met after the week, students will be dismissed from the Academic English program and will need to transfer to another school or return home within 15 days. INTO USF may withhold (not give) midterm or final grades if the clearance requirements are not met.

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CURRICULUM & TEXTBOOKS ACADEMIC ENGLISH CURRICULUM At each level, students take four courses equal to 18 hours of class time a week. Students learn reading, writing, listening, and speaking skills, as well as grammar, vocabulary, and content about academic topics. The Academic English program also teaches academic skills to prepare students for undergraduate and graduate study in the United States.

ACADEMIC ENGLISH COURSES BY LEVEL Level 1

Level 2

Required courses: • Academic Preparation 1 • Academic Interactions 1 • Grammar l • Beginning Reading and Vocabulary 1

Required Courses • Academic Preparation 2 • Academic Interactions 2 • Grammar 2 • Introduction to Pronunciation 2

Level 3 Required Courses

Level 4

• • • •

Academic Preparation 3 Academic Interactions 3 Grammar 3 IELTS 3

Required Courses • Academic Preparation 4 • Academic Interactions 4 • Grammar 4 • Academic Vocabulary 4

Level 5

Level 6

Required Courses • Environmental Ethics 5 • Writing and Editing 5 • Academic Vocabulary 5/6 • Introduction to Film Analysis 5/6

Required Courses • US Education 6 • Writing and Research 6 • Academic Vocabulary 5/6 • Introduction to Film Analysis 5/6

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ACADEMIC ENGLISH CLASS SCHEDULE Each class meets 3 days a week for a total of 4.5 hours a week. Classes meet Monday through Thursday. There are no classes on Fridays. This is an example of a class schedule:

CHANGING ELECTIVES In semesters where students choose electives, they may request to change their elective during the first week of classes by 5:00 PM on Thursday of the first week of classes. Changes cannot be made after this time. A survey will be sent to students at the start of the first week where they can request a change of elective. Students should talk with their academic advisor if they want to change electives. Requests will be approved if there is space in the new elective course. This change is final. Students will not be able to return to their original elective. Student's required courses are not changed.

CLASS SECTION ASSIGNMENTS Students cannot request to have their course section changed. For example: students cannot move from Grammar 2A to Grammar 2B. If possible, the Academic English program makes an effort to allow repeating students to take classes with teachers that they did not have in the previous semester. This may or may not be possible depending on the number of sections.

STUDENT LEARNING OUTCOMES At the end of each level, students must demonstrate achievement of Student Learning Outcomes - a set of language and academic skills specified by the program for each level. Student Learning Outcomes for each level can be found here. 6


ACADEMIC ENGLISH TEXTBOOKS Students are required to have course textbooks. The textbooks are listed on the course syllabus given to students at the beginning of the semester. Students must have their textbooks by the beginning of the second week of classes. If students do not have their textbooks, they may not be able to complete classroom activities, and this may impact their grades. All program required textbooks are available at the USF Bookstore. If students purchase textbooks from an online vendor, such as Amazon.com, please make sure that the book will arrive within one week of placing the order. The complete Textbook List can be found here.

CLASSROOM TECHNOLOGY REQUIREMENTS Classroom activities in AE are facilitated by the use of technology. This includes accessing shared documents, websites, writing assignments during class, and taking online tests and quizzes. It is requested that students bring a laptop to class to be able to fully participate in classroom activities. If a student does not have a laptop to bring to class, USF and INTO USF have some resources for students who need to borrow a laptop. Minimum technology requirements for both online and classroom interaction: General Computing Requirements • Laptop preferably less than 5 years old o Minimum Specifications: ▪ PC/Laptop preferably less than 5 years old ▪ Processor: current generation of Intel Core Series (i3, i5, i7, i9) or AMD Ryzen equivalent ▪ Memory: 8GB RAM ▪ Storage: 256GB ▪ Camera, Microphone, and Speakers ▪ Wireless connectivity (WiFi) ▪ Windows 10 or Mac OS X Necessary for Online Collaboration • High-speed internet access. At least 5Mbps upload and download (cable modem or comparable service) for MS Teams video calls. • Microphone/Speakers • Headset (optional) • Camera *The preferred browser is Google Chrome.

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ATTENDANCE & PARTICIPATION ATTENDANCE POLICY According to Immigration guidelines and the AE Attendance Policy, the maximum number of hours students may be absent from classes during the semester is 36 hours (40 hours if they enroll in the University & Culture Skills course). These hours should be managed very carefully to allow for unexpected emergencies or illnesses. If students manage this time well, they should have no difficulties if they become sick during the semester. If students are hospitalized and are not able to attend classes, we may be able to excuse their medical leave if documentation of the inpatient hospital stay is provided. This does not apply to emergency room visits, but only for overnight hospital care required by a doctor. If this happens, students need to schedule an appointment with their advisor when they return to classes and bring documentation. We will then determine how many hours of absence should be excused. Students who are hospitalized for more than one week should contact their advisor or the Immigration office as soon as possible. Please review the instructors' class policies on makeup work published in the syllabus or on the course Canvas site. It is possible to request to make up classwork if students are absent for a medical reason for one week or less. However, the ability to make up work is the decision of each instructor. Medical absences of more than one week may result in missed coursework and possibly the need to repeat a level.

HOW TO CHECK ATTENDANCE To check attendance hours, students should email ELPAdvisor@usf.edu

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ARRlVING TO CLASS ON TIME Students are considered "late" (tardy) if they arrive to class less than 10 minutes after the class begins or after a break. Students who are more than ten minutes late to the beginning of class or from break will be marked absent. Less than 10 minutes late: Tardy More than 10 minutes late = Absent 4 Tardies = 1-hour Absence

This policy also applies to students who leave the classroom during class time.

CLASS PARTICIPATION Students are expected to participate in class. Teachers will share their participation expectations. Students who do not follow the teacher's expectations may: • Receive a verbal warning • Lose points for in-class activities that require participation. • Be asked to leave the class and will be marked absent Students who continually refuse to participate may be considered disruptive which is the subject of the Disruption of Academic Process regulations.

CHILDREN IN THE CLASSROOM Children are not allowed in INTO USF classes. This is done for the consideration of others. Students should not ask their teachers if they can bring their child to class.

ANNUAL VACATION / SUMMER BREAK F1-visa students must study full time during fall and spring semesters. In the Summer semester, Academic English students are allowed to take an annual vacation. During an annual vacation, full-time students on an F-1visa can choose to take the semester off or study part time. Annual vacation is only permitted for students planning to attend an INTO USF program full time in the following Fall semester.

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END OF SEMESTER ATTENDANCE Students must be present for the Academic English Final Exam Week. Students who miss this week will miss final exams. Missing final exams will negatively affect final grades in each class.

Students should not buy airline tickets or make travel plans for a day before the semester ends so that they do not miss class and exams. Important dates for each semester will be emailed to all AE students at the start of the semester. Students with questions about travel dates should ask their advisor.

RELIGIOUS HOLIDAYS The University has an official Attendance Policy for the Observance of Religious Days (University policy 10-045) which provides that all students, faculty, and staff at the University have a right to expect that the University will reasonably accommodate their religious observances, practices, and beliefs. Students who anticipate the necessity of being absent from class due to the observation of a major religious holiday must provide notice of the date(s) to the instructor during the first week of classes. For the full USF policy on religious holidays, please see this document. For a list of the current religious holidays that USF will permit absences for, please see this document.

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ACADEMIC INTEGRITY ACADEMIC INTEGRITY Integrity means being honest and having strong morals. Academic Integrity means being honest in all schoolwork. In Academic English and at USF, Academic Integrity is taken very seriously and students are expected to demonstrate a high level of honesty and responsibility. Learn more about Academic Integrity by visiting the USF webpage. There is even a video.

ACADEMIC INTEGRITY VIOLATIONS In the United States, students must follow the rules for academic integrity. Academic English students must understand and follow these rules in their AE classes. Students must not: • Cheat (copy) on classwork and quizzes or tests • Plagiarize (use another person's words or ideas as their own) • Submit the same classwork in more than one class • Help another student be academically dishonest Students who do break these rules will face consequences. These consequences may include: • having to resubmit assignments (redoing the work) • earning a 0 on an assignment (failing the assignment) • earning a 0 in a class (failing the class) • dismissal from the INTO USF Academic English program The AE program has a policy to help students learn more about academic integrity and its consequences. Read the Academic English Academic Integrity Policy carefully. In all classes, students will review the Academic Integrity Honor Pledge and will sign the pledge to promise that they will follow the policies. The Academic Integrity Honor Pledge will be located in the Canvas course for each class. Instructors or advisors can assist with any questions about this.

ACADEMIC INTEGRITY APPEAL Students who disagree with a decision about academic integrity can file an Academic Integrity Appeal (page 15 of the linked document) if they feel that the Academic Integrity policy violation has no factual basis or there is a violation of a University Regulation or Policy. Students must be able to give the name/number of the USF policy that is broken. 11


GRADING COURSE SYLLABUS Each teacher will provide a course syllabus which includes information about the course. The syllabus will describe: • Course objectives • What students will be able to achieve by the end of the class • Types of assignments: quizzes, tests, projects, class work • How grades are calculated The syllabus explains how each type of assignment (coursework, projects, tests, etc.) affects final grades. Students can track their class progress using the syllabus and their earned grades.

GRADING SCALE Academic English courses are graded using a letter grade system that is also used at the University of South Florida (USF). In Academic English, students must earn a 73% (C grade) average or higher to be promoted to the next level. A (100-90%) Mastery of course objectives at the highest level of attainment that can be expected of students at the level. The student is definitely ready to advance to the next level. B (89-80%) Strong performance that is consistently at the level required to meet course objectives. Class work often exceeds acceptable standards. The student is likely ready to advance to the next level. C (79-70%) An acceptable performance demonstrating an adequate level of attainment of course objectives. Class work rarely exceeds the minimum acceptable standards. The student may be ready to advance to the next level. D (69%-60%) Performance falls below the minimum requirements to meet the course objectives. The student is likely not ready to advance to the next level. F (below 60%) An unacceptable performance that falls below the minimum requirements to meet the course objectives. Class work is consistently below acceptable standards. The student is not ready to advance to the next level

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GRADE REPORTS & CERTIFICATES There are two types of grades reports in Academic English. • The midterm grade report gives information about grades and attendance in all classes up to midterm. This information is important as it can help students make changes before the semester comes to an end. • The final grade report gives the final grades in each class as well as the final grade average. It also includes a promotion decision (has the student been promoted to the next level?) and information on attendance. At the end of each semester, students also receive a Certificate of Level Completion.

GRADE GRIEVANCES Students who think there is a mistake with their grade must talk to their instructor. The instructor will explain the grade. Students may file a grievance (official complaint) only if: 1. The teacher has violated published USF policies and procedures; 2. The grade was based on something other than the work students did in the course; 3. The assignment was graded in a way that did not follow the criteria described in class materials. To file a grievance (official complaint): 1. Students need to meet with the teacher and show evidence to support their case. 2. If not resolved, email the Associate Director for Teaching and Learning and include information about the grievance. This email must be sent within three (3) weeks of receiving the grade the student is disputing. 3. The Associate Director of Teaching and Learning will review the student’s case and will make a decision based on the evidence provided. For more information on USF's grade appeal policy, please see this document on page 95.

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PROMOTION AND COMPLETION ACADEMIC ENGLISH LEVEL PROMOTION Students who achieve the Student Learning Outcomes by the end of a semester can go to the next level. This is called "promotion". Course grades reflect a student's achievement of the learning outcomes, so they are used to determine promotion. To be promoted to the next level, students must: • Achieve a final grade average of 73% or higher. • Earn final course grades which are "D" or higher. (No "F" grades). • Obtain a minimum of 70% on the level exam for Levels 1-4. The level exam is built on the learning outcomes in Grammar, Academic Interaction, and Academic Preparation. A level exam grade lower than a 70% may affect a student’s ability to be promoted to the next level. There are no level exams in Levels 5 and 6. Students who meet these requirements will be promoted to the next level as long as their attendance record has not exceeded the limit. Part-time students cannot be promoted to the next level. If part-time students fail courses after Semester 1, they can repeat them or take new courses at the same level in Semester 2.

REPEATING A LEVEL Students may be required to repeat a level if: • They do not have a minimum overall final grade average of 73%, or • They have an overall final grade average of 73%, but they have one or more "F" grades on their final grade report. In these cases, the student's academic record will be reviewed to determine if a level promotion is possible. Students who repeat a level are placed on academic probation during their second semester of the same level. A student can repeat a level only one time. Students taking the course a second time will be dismissed if they earn any "F" grades or do not earn a final total grade average of 73% or higher.

APPEALING A PROMOTION DECISION Students who feel that an error has been made in their promotion decision can meet with the Associate Director of the ELP. These appointments are for possible promotion errors, and not general disagreement with a decision. 14


PROBATION AND DISMISSAL ATTENDANCE PROBATION Students will be placed on Attendance Probation if they violate the Attendance Policy by going over the maximum absence hours. This is for students who were not dismissed for attendance policy violations the previous semester. Students will have to: • Sign an Attendance Probation contract • Meet with the Assistant or Associate Director of Academic Advising Students who do not sign this contract or who violate the conditions of the contract will be dismissed immediately. Students who complete a successful semester will no longer be on Attendance Probation. A successful semester means: • Passing all classes • Attendance hours below the maximum allowed

ACADEMIC PROBATION Students will be placed on Academic Probation for any of these reasons: • They are repeating a level • They were promoted, but did not pass each class with a 73% grade average or higher • They were promoted, but earned a final grade of "F" in any class Students on Academic Probation must earn midterm grades of "D" or higher. Students who earn an "F" grade by midterm or the end of a semester may be dismissed from the Academic English program.

POLICY PROBATION Students will be placed on Policy Probation for any of these reasons: • They did not follow the USF Student Code of Conduct • They did not follow the Academic English policies stated in the handbook Students placed on policy probation will: • Receive a formal letter notifying them of the policy violation • Be required to meet with the Assistant or Associate Director of Academic Advising to discuss the violation and make an action plan to fix the situation • Be referred to USF Student Rights and Responsibilities, if applicable If the action plan is not followed, or if any other policy violation occurs, the student may be dismissed from the program immediately. Students who are placed on Policy Probation remain on it their entire time with INTO USF. 15


DISMISSAL AND RE-ADMISSION Students dismissed from the Academic English program for the reasons below may be readmitted after successful completion of three months at another English language program in the United States. During that time, grades and attendance must be excellent, and INTO USF's academic team will decide readmission eligibility. • Attendance Probation Violation • Academic Probation Violation • Behavior Issues Students who are readmitted will begin on academic or attendance probation, or both.

LEAVING THE PROGRAM Students who are required to withdraw from the Academic English program for any reason must leave the United States or transfer to another school.

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LETTERS AND TRANSCRIPTS REQUESTING LETTERS Students can request any of the letters or documents below using this link. Academic Advisors also have the document request link in their email signatures. All emailed letters are sent to the student's @ usf.edu email address. • • • •

Enrollment Letters Extension Letters to Sponsors Transcripts Final Grade Reports

Enrollment Letters are emailed to all students in weeks 2 and 15 of each semester. Final Grade Reports are emailed to all students at the end of each semester.

FACULTY DIVERSITY In Academic English, all of the teachers are professionals in the field of English as a Second Language. Every instructor has a minimum of an M.A. in Applied Linguistics or a related field. Some have doctorate level degrees. Many teachers were born outside of the United States and learned English as a second (third or fourth) language. We are proud of our diverse faculty who bring to the classroom their experiences living and working abroad and of adapting to living in the United States. They have firsthand experience of how English is learned just as our domestic teachers have experience of learning other languages. As such, all of our domestic and our international teachers understand the difficulties of learning languages and can serve as excellent models for the student’s own language development.

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FACULTY DIVERSITY As English has become a global language that is used by many people around the world, it is important for students to become used to different accents and perhaps different dialects. British English is different from American English, and in the same way the English used by Russian speakers is different from the English used by Chinese speakers. For students, it is important to understand the English that they will hear around them wherever they go in the world, and that they can communicate clearly and appropriately in English in every context. The Academic English faculty, both international and domestic, offer excellent opportunities to prepare for this.

STUDENT SERVICES The INTO USF Student Services Team provides a broad level of support that includes: Orientation - to make sure that students begin their experience with a well-rounded introduction to the INTO program, the university and its resources, and the general Tampa area Arrivals - to ensure that students receive transportation support when they arrive to Tampa Housing - to provide guidance and support to students related to on-and-off campus accommodations Dining - to ensure that students have access and information related to the university-based meal plan Wellness and Welfare - to provide information and support related to the student health insurance plan, the university immunization compliance process, and general wellness strategies to promote healthy living Care and Conduct - to support students with on-and-off campus issues related to university, state and federal laws and policies as well as general care-related needs

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ACADEMIC ADVISING The role of an academic advisor is to support students during their time with INTO USF. Academic advisors are an excellent source of information. They are available to answer questions and listen to concerns, then provide feedback or make referrals to the best person to help the student. Academic Advisors can help with: • Academic goals and questions • Questions about level placement • Questions about attendance • Making a Study Plan • Information about AE class elective choices (Levels 3 - 6) • How to go to the next AE level (Promotion) • Questions about the Pathway Program • Questions about USF applications • Understanding U.S. Culture • Where to go for help (Referrals) Academic advisors will send a welcome email during the first or second week of classes. They will also send meeting requests, communicate with teachers to check grades, and track absences and academic progress.

LEARNING RESOURCE SERVICES The mission of INTO USF Learning Resource Services is to deliver academic resources and ongoing learning support for international students enrolled in INTO USF, through high-quality learning services that develop independent learning by fostering academic skills and subject knowledge. Students are encouraged to meet with Learning Consultants as a regular part of their learning process.

ENGLISH LEARNING SUPPORT Academic English students can meet with a professional Learning Consultant who has earned, or is pursuing, a graduate degree in TESOL or a related field. Students can meet with Learning Consultants to work on: • Reading, Writing, Listening, and Speaking for every AE class • Conversational English • Statements of Purpose I Resume Writing 19


TEST PREPARATION Test Prep Learning Consultants are available for preparation in: • GMAT & GRE • TOEFL & IELTS • SAT & ACT Learning Consultants are experts in these tests, and students should meet with the Learning Consultants regularly as they prepare to take one of the tests.

ACADEMIC WORKSHOPS Students can attend weekly workshops to learn and practice skills related to academic success. Workshop topics change each semester, but these are a few examples: • Academic Integrity • Note Making • Critical Thinking • Time Management • Learning Styles • Using Email

UNIVERSITY CULTURE AND SKILLS Students can take an additional class to practice English skills and learn about American culture. The 18-hour class is in addition to the classes listed on page 5 of this handbook. • 8-9 hours*= individual appointments with Learning Consultants • 9-10 hours*= classroom learning In Levels 1-3, students will learn and practice: • Pronunciation and Reading skills • Academic Skills • American Culture In Levels 4-6, students will learn about: • American Culture • American University Life *Hours with Learning Consultants or classroom learning depends on AE Level.

ENGLISH LANGUAGE FOR MATHEMATICS (ELM) Students in level 4 can take an additional course to learn and practice mathematics skills in English. This 3 hour a week course is in addition to the courses listed on page 5 of this handbook. The purpose of the course is to practice math in English. It prepares students who have not studied math using English, as well as students who have not studied math for a long time. This course is best for students who want to enter an undergraduate degree program in the United States. Students should visit Learning Resource Services or talk with their academic advisor to learn more. 20


STUDENT CONCERNS/COMPLAINTS CONCERNS ABOUT CLASSES OR TEACHERS 1. Talk to the teacher about the problem Teachers appreciate feedback from their students A polite way to do this is to say, "Excuse me teacher, would it be OK for me to give you a few suggestions that I think will help my learning in your class?'' 2. Write a formal complaint to the Associate Director of the ELP Students who cannot fix the problem after speaking with their teacher must submit a formal complaint. Formal complaints must: a. Be written in English b. Be submitted as a letter c. Answer the following questions a. What is the problem? b. What are the names of the people involved in the problem? c. What has been done to fix the problem? d. What was the expected outcome? 3. The Associate Director will: a. Review the letter (formal complaint) b. Meet with the student(s) c. Speak with the instructor d. Make a final decision The final decision will be sent, in writing, to all people involved. In the case of a formal complaint involving a faculty member, the written complaint, faculty response, and resolution are kept in the instructor's faculty file. In the case of a formal complaint involving a student, the written complaint, student response, and resolution are uploaded to the student's digital record in Student Services.

CONCERNS ABOUT ACADEMIC ADVISORS OR LEARNING CONSULTANTS 1. Talk to the Advisor or Learning Consultant about your concern. If you would like the Assistant Director to sit in on your meeting, or help with the discussion, you can contact the Assistant Director. 2. Discuss your concerns with the Assistant Director if you feel that the issue is not resolved after meeting with the Advisor or Learning Consultant. The Assistant Director will gather information and try to resolve the issue. 3. Write a formal complaint to the Associate Director if the issue remains unresolved. The Associate Director will review the details of the complaint and notify you of the final outcome. 21


CONCERNS ABOUT OTHER INTO DEPARTMENTS Students who have concerns about an action/event in these INTO USF Departments should contact the area manager or director. • Finance • Student Services (Housing, Health & Wellness, Orientation, Student Activities) • Enrollment Services

DIVERSITY COMPLAINTS AT USF The University of South Florida (USF) is a diverse community that values and expects respect and fair treatment of all people. USF strives to provide a work and study environment for faculty, staff and students that is free from discrimination and harassment on the basis of race, color, marital status, sex, religion, national origin, disability, age, or genetic information, as provided by law. USF protects its faculty, staff, and students from discrimination and harassment based on sexual orientation. For USF's full statement on diversity, please visit this page. For a detailed description of USF's complaint process for diversity-related issues, please visit this page.

STUDENT CODE OF CONDUCT Complaints about the behavior of another student can be filed with the USF Office of Student Conduct and Ethical Development. These are only for complaints about behaviors that break a USF policy or a U.S. law. Visit the Student Conduct and Ethical Development website to learn more or submit a referral. Students who want help with this process can contact their academic advisor or the Student Services Manager for Care & Conduct.

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SCHEDULING APPOINTMENTS GRADESFIRST INTO USF students use GradesFirst to schedule appointments with Academic Advisors and Learning Consultants. Scheduled appointments for advising and Learning Resource Services must be made 24 hours in advance. Walk-in appointments might also be available, but students should check with their advisor or the Learning Resource Center to learn about walk-in schedules.

ADVISING APPOINTMENTS 1. Go to https://intousf.gradesfirst.com 2. Enter your NetlD and password. Click Sign In 3. Click Get Advising 4. Select a Reason for the appointment & click Next 5. Select your Advisor's Name 5. Choose the Day and Time for the appointment 6. Enter Comments, then click Confirm Appointment

LEARNING CONSULTANT APPOINTMENTS 1. Go to https://intousf.gradesfirst.com 2. Enter your NetlD and password. Click Sign In 3. Click Get a Learning Consultant 4. Select a Reason for the appointment & click Next 5. Select a 30 minute or 1-hour Consulting Session 6. Choose the Day and Time for the appointment 7. Enter Comments, then click Confirm Appointment 23


USF EMAIL Students must use their USF email to communicate with teachers, advisors, or any other person who works at USF. Emails from personal email accounts will not be answered. USF student email accounts end in @ usf.edu Students must check their USF email every day, and respond to email from USF faculty and staff. Important information is sent using USF email. Examples are: • Class schedules and schedule change information • Important dates for each semester • Midterm and Final grade reports • Attendance warnings • Appointment requests and reminders

CHECKING EMAIL 1. Go to www.usf.edu 2. Click on My USF

3. Enter your Net ID and Password

4. Click EMAIL & TEAMS, then USF OFFICE 365

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EMERGENCIES & POWER OUTAGES PERSONAL EMERGENCIES INTO USF Urgent Inquiries Phone Number: 813-362-3457 Available from 7:30am – 9:30pm

During a health and safety emergency, call 911 FIRST! Here are phone numbers for other services in case of emergencies: POLICE: "911" University Police: (813) 974-2628 Crisis Center of Tampa Bay: "211" Counseling Center: (813) 974-2831 Student Health Services: (813) 974-2331 Safe Team at USF: (813) 974-SAFE

CAMPUS EMERGENCIES USF students can sign up for the USF Safe App. Students who download this app can • Make emergency calls • Trigger Mobile Blue Light alerts • Get important safety updates • Share their location • Navigate Campus using a map The USF Emergency and Safety Management website has information on what do to in case of emergencies on campus.

POWER OUTAGES In the event of a power outage (no electricity) during class time, the class will be cancelled after 20 minutes. The instructor will guide students on what to do. 25


USEFUL LINKS USF Student Health Services: Call (813) 974-2331 or Visit: SHS 100 • See a doctor • Immunizations • ADD, ADHD, & Learning Disability testing USF Counseling Center: Call (813) 974-2831 or Visit: SVC 2124 Help with • Personal or emotional problems • Culture shock • Sadness or depression • Psychological emergencies USF Career Services: Call: (813) 974-2171or Visit: SVC 2088 • Career assessments • Explore careers • Interview practice USF Information Technology: Call (813) 974-1222 or Email help@usf.edu Help with: • Net ID • Email • Wifi USF Library: Call (813) 974-2729 or visit LIB 122 USF Academic Success Center: Call (813) 974-2729 or visit LIB 122 • Writing Studio • Study Skills Mentors Computer Labs & Printing: INTO USF students can print on campus for free at USF free printing locations: http://www.usf.edu/it/clas s-prep/free-printing-locations.aspx. Students receive up to $2.50 per day of printing costs for free.

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Profile for INTO USF

INTO USF Academic English Student Handbook 2020-2021  

INTO USF Academic English Student Handbook 2020-2021  

Profile for intousf

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